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HP notebook was trying to restart, now frozen, can't shut of...

Q: HP notebook was trying to restart, now frozen, can't shut of...

Cannot shut down, totally frozen in 'restarting' mode


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Preferred Solution: HP notebook was trying to restart, now frozen, can't shut of...

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: HP notebook was trying to restart, now frozen, can't shut of...

Hi,Press Power button continually for 2-5 seconds to shut downThen tap away f2 key as soon as you power on laptop, do extensive hard drive and memory tests from UEFI System DiagnosticsWhat is your notebook?http://support.hp.com/in-en/document/c00033108RegardsVisruth

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Hello sirMy laptop notebook 15-ac120tx not shut down and not start, not restart only blue screen and shutting down loading continue..Please sir help this problem

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Hello friends, I know that previously there was a very very long topic about this subject (link is below) but since I go through that topic detailed , I could not find a definite solution to this problem. My HP notebook does not go into sleep mode when I close the lid , does not shut down or restart when I click from Windows menu. Only way to close the laptop is pushing power button couple of seconds. http://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/SOLVED-Windows-10-Laptop-won-t-g... I highly doubt this is a driver problem but I already downgraded Intel Management Engine Interface driver to version 9 , unchecked "Turn fastbook on" option from Windows 10 power options , changed my power options to shutdown when I click power button or hibernate when I close the lid. But none of them works. Actually strange thing is that after I downgraded IMEI driver to version 9 , laptop restarted successfully. Even when I close the lid , it went directly to sleep mode but it only happened once. After using the laptop 1-2 hours , when I close the lid again it didn`t sleep.  Please if someone helps I`ll be much appreciated. By the way , laptop was working perfectly fine before with same Windows version. But I wanted to upgrade my HDD to SSD so I made a clean install to SSD. After this installation , problem started. Hope to find a solution here. Thanks in advance.

A:Notebook sleep/restart/shut down problem [Windows 10]

Hi, Rather than loading an old version of the imei driver, see if installing the version below makes any difference - I'd suggest doing this as follows. Open Settings and select System.  Select Power and sleep, then click on Additional power settings - in the following window, click on 'Choose what the power button does' in the left hand pane. In the subsequent window, first click on 'Change settings that are currently unavailable' ( near the top of the Window ) and then remove the checkmark from the box against 'Turn on fast start-up (recommended)'.  Click the Save Settings button, then close any open windows and restart the notebook. When windows has reloaded, download the IMEI driver directly from Intel on the following link, unzip the package and run the installer. https://downloadcenter.intel.com/download/26127/Intel-Management-Engine-Consumer-Driver-for-Intel-NU... When the installation has completed, restart the notebook. When the machine has reloaded, re-enable Fast Start-up and reboot the notebook once again - let Windows fully load for a few minutes before checking. Regards, DP-K

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My MSI GX630 just froze on me. It would take no input from the keyboard, the touchpad the mouse.. nothing. I had to remove the battery to restart it. this is not he first time it's happened. I was running just firefox and messenger and left the it for a while and came back to find it frozen like that. Any help plz?

A:Notebook frozen

It may be overheating... If you can disassemble a laptop yourself, you could check to see if the fan(s) and cooling fins were clean and free from dust and debris. If you can't do this yourself, you will have to take it to someone who can

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Hi All:
    A few weeks ago I started to download DVDShrink from what looked like a perfectly legitimate company site. After I clicked to download the program it began to install itself. At the same time all kinds of alarms went off - Comodo, Malwarebytes, etc. - and I quickly shut down.
    After booting up I ran a quick Mbam scan and it found 32 infected files which I deleted. I then ran a full Mbam scan and it found a bunch more. Later I also ran full Mbam and Avast scans but this time around neither came up with anything. I also used ERUNT to replace the Registry with a clean copy made earlier.
    For a few days everything ran OK but then Firefox began to freeze up whenever I brought up a page with a Youtube video on it. Then other things started to freeze - Task Manager, etc. - and now it's reached the stage that the computer won't boot up properly at all. Almost everything is frozen. The computer won't even start in Safe Mode. At best it just brings up my mouse pointer (which is working) and my desktop wallpaper but nothing more.
    Different Windows messages have appeared at times one of which said something to the effect that Windows was stopping to prevent further damage. There is a separate RESTORE section on the drive for restoring the computer to factory settings but I can't access it. Since I can't get into the computer to do anything at all I'm wondering if there's any way of being able to get the com... Read more

A:Win 7 HP Pavilion dv7 Notebook FROZEN

Try performing a repair installation. This will preserve your user accounts, data, programs, and system drivers.
Instructions for a Windows 7 Repair installation.
A Windows 7 Repair Installation will require a installation disc.
If you do not have a Windows 7 installation disc you can download a free legal ISO image of Windows 7 SP1 at  Windows 7 Forums.  You will need to download the same version of Windows 7 that you have installed,  This image is hosted by the Digital River store which is an official distribution partner of Microsoft.  This is a genuine untouched image which is safe to download. 
Attention:  If you do have a Windows installation disc, skip Part A and go to Part B, Step 1b.
Part A, Steps 1a - 6a
The ISO image will need to be burned to a DVD in order to create a bootable installation disc.
1a)  To burn a ISO file to a DVD please download ImgBurn and install it.
2a)  Insert a blank DVD into your CD/DVD drive tray, and then close the tray.
3a)  Open ImgBurn, and click on Write image file to disc.

4a)  Click on the Browse for a file icon:

5a)  Locate the ISO file you want to burn, and click on the Open button.
6a)  Click on the blue arrow to start burning the bootable DVD.

Please note:  In order to boot from this DVD you may need to change the boot order in... Read more

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My Pavilion g4 Notebook PC will not let me start. I get a failed smart check when I do the hard Disk test . no matter what I do, it does not open to my desk top. I had been watching a utube video, and the computer frose up, so i forced the computer off by holding down the power button. now it wont start up.I tryed several times to go with launch start up repair, but it eventually brings up a small window with the headingx:\windows\system.32\cmd.exe and does 7 lines and then a blinking curser, and that's it.How can I fix this? I don't have  a hard disk of any kind with this computer because it was given to me as a hand me down from my wife.Can anyone help me?Thanks.

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I recently reformatted a computer I got in 2000, for the first time. I put Windows XP Pro on, and so far everything seems to be perfect aside from the annoyance of downloading the occasional software when an old installation disc won't work.

However, one little thing is bothering me to death.

Whenever I am asked to restart, the mouse appears frozen. I have to use the windows key to get it to shutdown. Rebooting it, however, initializes the mouse and doesn't cause it to freeze.

Any idea what I can do to get my PC to recongize the mouse upon a simple restart function?

A:Solved: Mouse Frozen From Restart

If you upgraded from Win 98 to XP Read this

http://www.microsoft.com/windowsxp/pro/upgrading/sysreqs.mspx Your system may not fully support XP

Start>My Computer , right click > properties and you should see how much RAM you have

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after being advised by a mate, am me being a  virgin to all tech online at the age of 50, i had a tech at Harvey Norman, where i bought the notebook a month ago, uninstall the cyberlink media player and install VLC media player,  all good, switched it off, put it back in box and went home, 2hrs later i unpacked it   turned it on and after displaying the hp logo on start up, it went to a redish screen with the loading dots circling and below them it says HYBERNATING and this is all it does, won't turn off by power button unless i close lid also, otherwise the screen oes black on touching the power button and back to the HYBERNATING screen on touching any other button. full stop nothing else.i removed/replaced battery, nothing! hELp please 

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I turned off my notebook using the mouse and the screen menu. The computer apparently closed down as it should, the screen went black, but the light on the power switch continues to glow. When I try to turn on the computer again, the power switch has become unresponsive. Now I can't turn my computer on. (I don't actually know whether the computer is turned on or off because the screen is black). The notebook has a fixed battery, so I can't do a hard reset by removing it. What should I do?

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Windows XP Pro.

At the office I use an external mouse on my computer.

At the end of the day I (usually) unplug the mouse before going into standby mode.

When I forget to disconnect mouse before going into standby mode...when I get home and resume my touchpad ends up being frozen and won't work.(Note: Built-in notebook keyboard does work however).

When this happens the only way I know how to correct the problem is to restart the computer.

Is there some magic or alternative way to unfreeze my mouse without having to restart the computer?


A:Want to Unfreeze a Frozen Notebook Mouse (Touchpad)

Ctrl \ Alt \ Delete. Click Processes and see if the mouse app is still running. If it is, right click on it and end processes.

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My laptop experiencing weird issues since i've installed win7. Sometimes it suddenly shuts down when in sleeping mode. And more worse is today suddenly the screen frozen. First touch pad stopped and then the mouse. The fan started to work faster and got afraid the cpu will burn. I had to shut down from the power button. I am afraid it happens again during writng my documents Any ideas?

My "fan is always on" option disable in BIOS. But in Vista it was the same withıut any problems.

System Information
Time of this report: 5/7/2009, 18:32:02
Machine name: H2SO4-PC
Operating System: Windows 7 Ultimate 32-bit (6.1, Build 7100) (7100.winmain_win7rc.090421-1700)
Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: Compaq Presario CQ60 Notebook PC
BIOS: PhoenixBIOS 4.0 Release 6.1
Processor: AMD Turion Dual-Core RM-70 (2 CPUs), ~2.0GHz
Memory: 3072MB RAM
Available OS Memory: 2814MB RAM
Page File: 1071MB used, 4557MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: 120 DPI (125 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7100.0000 32bit Unicode

A:Screen Suddenly Frozen and sudden shut-downs during sle

very useful forum. nobody wrote a word.

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I access a computer lab remotely and I connect using Remote Desktop Connection and sometimes pcAnywhere. I also know how to use from a command line mc-wol to manage waking up machines that are off, and I can use shutdown to restart (healthy non-frozen) machines - although really I can just connect remotely to them to restart them.

My problem is that sometimes a machine will freeze - often it's because there an error message sitting on the screen - but when this happens usually I will no longer be able to connect to it using RDC or pcA and I will also not be able to ping it. Is there a way to remotely force a shutdown or reboot using mac address or something else? Machine name and ip doesn't work because it can't be pinged. Since mac address works in the mc-wol tool when the machine is off I thought maybe that would be a way to reach it. The machine is definitely still plugged in correctly, etc, it's just hosed temporarily. If I have someone in the office go kill it then I can mc-wol and it works. Problem is I really need to be able to manage them myself without calling folks to go to the lab and kill it.

A:How do I force remote restart of a frozen computer on my LAN

Is this possible?

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helllppppppp!!!! i pressed f8 tried debuggin and every other option debugging stays on blank screen how long should i wait

A:my gateway notebook is frozen on the windows start up screen

I'm not sure, but i imagine your Windows is corrupted.

You should format your drive and reinstall windows.

If you don't want to lose your data, download Ubuntu and boot your computer with it. You can then retrieve your important data before you format the drive.

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Extremely frustrated I've looked and tried to find a solution to no avail. When the notebook boots up, it gets to the login screen, I wouldn't be able to do anything at that point but I can log in because I have a fingerprint scanner, from there I'm 100% dead in the water. The only way to shut down is to hold down the power button. While the computer is in bootup, I have touchpad/keyboard function, I can escape to boot options, BIOS, repair, etc. and have normal functionality while there but not in safe mode. I have ran SFC with commands several times, chkdsk with commands several times, nothing changes. SFC says it found problems but was not able to fix all of them and the last chkdsk found nothing wrong.

Here are the events leading up to:
* had disk errors and bad sectors in old hard drive (could not repair)
* cloned old hard drive to new hard drive (there were errors but the new hard drive booted and worked for the most part correctly)
* in the process of trying to fix missing setup files for applications and other miscellaneous small issues, I ran troubleshooting, updates, chkdsk, sfc, etc. removed various applications, and added a few, nothing worked. I installed Revo uninstaller to remove Kaspersky Internet Security as it is THE MOST stubborn application to remove I've ever experienced. The reason I mention that is because I went through my computer trying to find the leftover files even after Revo because Kaspersky was still running after re-installing it and uninsta... Read more

A:Frozen touchpad and keyboard on HP Pavillion dv6 3225dx Notebook

If you have (and should have) a USB keyboard and mouse connect them and see if they will work.
Since your file system was already corrupted you cloned the bad files to the new drive.
If the USB devices work you should do a Repair Install.
If that doesn't work do this: Using System Recovery, Factory Reset and Minimized Image Recovery Options HP Pavilion dv6-3225dx Entertainment Notebook PC | HP? Support
From this tut:
Clean Reinstall - Factory OEM Windows 7

On newer models HP Recovery may offer a Minimized OS Recovery option when booting from F11, which retains only the OS, Recovery Manager, HP Support Asst, and HP Wireless LAN. This is as close to a clean reinstall as you can get without doing one yourself.
● If you clean reinstall only to C and leave all other partitions intact, F11 Recovery key should still work later if you need it.
● You can also Extract HP 3rd Party Software from RecovCD.
● Problems with volume control lighting and HP Quick Launch buttons have been dealt with here where you can also get further support.

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I am a beginner computer user and I recently inserted a bad dvd int my lenovo laptop. The windows media player screen is frozen and I have no control of the notebook user screen. I would appreciate any help as I am dumber that a box of rocks!

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Got a user who has a Acer 5100-3583 notebook, the keyboard and touchpad are unresponsive after multiple reboots and standard trouble shooting yield no results.? The unit is only 14 months old and out of warranty.
Any clues?

It will read from DVD-ROM drive as it reads a DVD movie when inserted.
No USB devices such as keyboard and mouse work either.


A:Acer 5100-3583 notebook keyboard & touchpad frozen..?

- in windows, press Fn+F7 (or the combination you have to activate/deactivate touchpad
- In the bios (press F2 when it appears the ACER screen when booting), be sure that the Tpad is enabled.
Purchase a usb mouse and keyboard and by pass the problem.
Restore to an earlier date to make sure the configuration wasn't dumped somewhere along the line.
Reformat the system.
Check with Acer Site under troubleshooting to see if there are any other solutions.
Last resort and if your capable open casing to check for loose connections. ( It does appear Acer has problems with touchpads frequently)
Luck to you and this is about all the thoughts I came up with right now. Let us know...Jazz

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I am running Windows XP on a Dell Inspiron laptop.

I had a virus attack a couple of days ago and I thought I removed it with Malwarebytes Anti-Malware. However, now my computer is completely inoperable. Whenever I restart, my desktop is frozen. The mouse is forever stuck in the hourglass, and the computer will not respond to any keyboard commands.

When I try to restart in Safe Mode, I immediately get the blue screen of death with an error that reads something like IRQL_LESS_THAN

I have no idea what to do. I no longer have my original Windows XP CD.

A:Major problem: Desktop frozen, cannot restart in safe mode after virus

Try the following ...Start tapping the F8 key after you press the ON button, and continue tapping until you are presented with the "Windows Advanced Options Menu" screen.Use the UP/DOWN arrow keys to select "Last known good configuration", and press the <ENTER> key.The computer will attempt to load Windows.If Windows does not start, try the same thing again .... and continue trying for at least 10 times, before you rule that option out as a means of getting your OS up and running again, normally.Why 10 times? Based on past experience, a successful result is sometimes achieved after several consecutive failed attempts.To get a look at the error message presented by the BSOD (blue screen of death) ....Start tapping the F8 key after you press the ON button, and continue tapping until you are presented with the "Windows Advanced Options Menu" screen.Use the UP/DOWN arrow keys to select "Disable automatic restart on system failure" and press the <ENTER> key.Your system will attempt to restart normally, but when it crashes, it will not re-start: Instead, you will see a BSOD with error message.Record the error message in full detail, and post in this thread.

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Hello guys, i have a problem with my computer (Y700-15ISK Laptop - ideapad). After normal use, the computer does not turn off: when I go to shut down the system it disconnects the account.Last time when I encountered this problem I restarted on the system (several minutes) and after it is turned off normally.What can I check to solve this problem?Thanks guys.

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When attempting a shut down, the process "Windows Logon Application" uses 100% of one CPU core, and the computer does not shut down. When I try to end the task, it asks if I want to abandon unsaved data and shut down. This is happening every time I go into Windows now. I used the reset button last time, and again it wouldn't shut down. I had to hold in the power button for 10 seconds to turn it off, but I can't keep doing that. Already had a look at power options.

A:Can't shut down or restart

Hello Aeed, and welcome to Eight Forums.

Are you closing and saving any windows that you have open before shutting down the PC? If not, then that could cause your PC to hang at shut down while it waits on the window(s) to be forced closed.
If so, then turn off Fast Startup as a test to see if that may be the issue.
Fast Startup - Turn On or Off in Windows 8
Hope this helps,

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I just reinstalled Windows MCE 2005 on my friends Dell Inspiron 6400 using the reinstall cd. Everything was fine for a few until I went to reboot it but it just hangs on an empty desktop screen and won't shut down or reboot. The only things I have installed are the drivers for that model downloaded from Dell using the service tag. Any ideas?

Edit: In my haste, I failed to restart after installing each driver pack. Might that have caused this?

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i have a problem.. i cant shut down/restart without telling the computer to do it TWICE.... the first time, it seems like all the applications are shutting down, but does about half the job. Some apps are still up. The second time it shuts down/restarts... any way i can fix this annoying problem?

PS i have windows XP fully updated from windows update.com and its an Emachines T2080.........

A:Help with shut down/restart

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My computer won't shut down or restart. I'm using Home XP. It won't turn off with the power button, I can reboot with the reset button. When I click shutdown or restart, the dos prmpt flashes, then the hourglass appears for a few seconds, then it just sits there. Thanks

A:Won't shut down or restart

hi sinnerT, Welcome to TSG !!
What OS are you running?
Just this just start happening?
When you select shutdown or restart what does the pc do?
Can you turn it off by the power button?
Try looking in Power management, selct home/office and select never on the monitor, cpu, and hard drive boxes at bottom. Apply and reboot.


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Hi all

My pc will not shut down it only restarts??

have tried power options didn't work

command prompt turn off fast boot didn't work

new power plan didn't work

and just using the power button on the pc worked for 10 round or so and now not working

any ideas??


Operating System
Windows 8.1 Pro 64-bit
Intel Core i5 4670K @ 3.40GHz Haswell 22nm Technology
8.00GB Dual-Channel DDR3 @ 799MHz
ASRock Z87 Extreme6 (CPUSocket)

A:Can't shut down only restart

Just throwing an idea out there since there has been no response to your problem ... have you tried system restore? Can you identify when the problem started? Try a restore back to a state before the problem occurred if possible. Another idea is to try sfc /scannow from the administrator prompt. That should indicate if you have any corrupted files and attempt a repair. It takes a little while to run, so be patient and DO NOT INTERRUPT IT.

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My new computer, running XP SP2, generally works fine. However, 9 times out of 10, when I try to log off or shut down at the end of the day, nothing happens. I've trying all the different ways of shutting down I know of (Task Manager, Start Bar, etc.), but nothing has any effect. I can only turn off the computer by manually hitting the power button. And 1 time of of 10, this doesn't happen and I can log off without difficulty. Weird. Can anyone advise?

A:Can't Log Off, Restart, or Shut Down

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Need help. I ran Spybot and Ad Aware. I am running AVG virus. The machine runs XP. Thanks for taking the time to review my log.Logfile of Trend Micro HijackThis v2.0.2Scan saved at 9:47:23 PM, on 8/18/2009Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16876)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\System32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\Lavasoft\Ad-Aware\AAWService.exeC:\WINDOWS\Explorer.EXEC:\WINDOWS\system32\spoolsv.exeC:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exeC:\PROGRA~1\AVG\AVG8\avgwdsvc.exeC:\Program Files\Symantec\pcAnywhere\awhost32.exeC:\Program Files\Bonjour\mDNSResponder.exeC:\Program Files\Java\jre6\bin\jqs.exeC:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXEC:\PROGRA~1\AVG\AVG8\avgrsx.exeC:\Program Files\Common Files\Roxio Shared\SharedCOM8\RoxMediaDB.exeC:\Program Files\Common Files\Roxio Shared\SharedCOM8\RoxWatch.exeC:\WINDOWS\System32\ScsiAccess.EXEC:\WIN... Read more

A:PC won't shut down or restart

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

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my computer restarts when i tell it to shut down

i've done some searching but cant find the issue

help plz?

A:Restart instead of shut down

i think it has a virus...... but probably not.... hmmmmm...... try to search to this forum to how to make log file and post it in here so the experts will know what is the problem....

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Love this forum and always thankful for the help here. Hopefully this is an easy one.
I was able to solve this issue by resetting the BIOS to defaults. That did the trick. Thx for looking.

Fresh install of Vista Premium/Ultimate and most everything seems to be running fine. I'm relatively new to Vista so I guess I'm unsure how to fix this issue.

When I shut down the PC (Start>Shutdown), the PC will indeed shut down. All system process/hardware shuts down. The problem is, when I restart the computer after this shutdown, it will not start up. That is, all of the hardware in the computer is running, but I can't get the welcome screen. I just get the monitor telling me it's on power savings mode. I can wait forever and nothing more will happen. If I then hit the restart button, then everything comes to life. It will bring me to the screen saying windows was not shut down properly then options for safe mode etc etc. I start windows "normally" from there.
I also noticed a similar problem in sleep/hibernation mode. If the computer went to sleep I was unable to wake it. I could hear the PC running but nothing would happen. I would have to hit the restart button in order to get things going again. I recently adjusted the power savings mode so the PC won't sleep.
Any ideas as to what I can check?

Many thanks!

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I've had a few problems with a re-installed XP program, now my "shut down / restart" options don't work - I have to switch off the power each night manually. Surely this can't be good ? Any solutions come to mind please ?

A:XP won't shut down or restart

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Setup: Win 7 home premium 64-bit laptop, i7 3610qm nvidia geforce gtx 660m

When i try to restart or shut down via start menu nothing happens. If i then click on the taskbar explorer crashes, when restarted a new one opens but the old one is still visible on the screen though i cannot interact with it. There are now two explorer processes running, the initial one that seems to have crashed cannot be terminated.

If i boot up into safe mode i can restart/shut down with no problem.
I have removed all peripherals and tried both on battery and on mains.
I have run scans with mbam, sas, spybot s&d and removed everything it suggested, though there was nothing significant discovered as far as i can see.
I have run a checkdisk on C: to no avail.
My graphics card drivers are up to date.
The only thing i have installed recently is a codec that allowed me to view .nef (nikon camera RAW image format) files, which i have now uninstalled, the problem persists.

Any help is appreciated.

A:Can't restart/shut down

Hi a couple of things you can try 1 see link How to perform a clean boot in Windows
and 2 system restore to a point when it worked without issue

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this is probably a usual prob with xp but i have run spybot and avg and the pc logs off but doesnt shut down just hangs
any ideas

A:xp won't shut down or restart

Have you tried a system restore?

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In XP Pro when I hit start - 'turn off computer' - 'restart'.....nothing happens till i do it a second time. Same with shutting down.

A:can't restart or shut down first try

For shits and giggles try doing it from taskmanager, press ctrl-alt-delete at the same time on your keyboard, click 'shutdown' tab at the top, and click restart

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Hey guys & girls,

I've been experiencing quite a few difficulties with my PC and have been trying all sorts of packages/software that I've seen suggested on other threads.

I seem to have fixed most of my problems, but... (isn't there always a but!). My Pc won't shut down or restart. I do the usual 'start' 'turn off computer' (or restart etc) but the Pc just won't shut down?!?!

However if I go in to task manager and manually close these>>> mdm.exe & mmx.exe then I can shut down/restart. On another thread I found out one of those exe's causing me the problem is some sort of debugging thing that can be disabled (which I've done) but both of these exe's still appear/start up each time I'm on and cause my hassle...

If anyone has any ideas or advice I'd be most grateful.

Thanks in advance,


A:XP Won't shut down/restart....

Here's a link to a troubleshooting guide for shutdown problems: http://aumha.org/win5/a/shtdwnxp.php

It has work for me and good luck.

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i am running xp service pack 3. i cannot shut down or restart the computer from the start menu. i have to press the button on the tower. there is no error message. the computer simply continues to operate normally. this is driving me insane. i've been searching for a solution for a month with zero success. system restore has no effect. i haven't noticed any other issues. any ideas?


A:xp sp3 will not shut down or restart

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I've had my windows 8 computer since December and for the past month or so it will not restart or shut down unless I do a hard shut down with the power button. When hitting restart it starts to shut down, then comes up with "restarting" screen and just stays there, never moves from there. On shut down it just freezes after closing down windows. Any idea how I can remedy this? It can't be good always shutting down via the power button. I haven't added any new programs at all so not sure why this started happening.

A:Won't restart or shut down

Start Task Manager. Click on the Processes tab.
Start shutdown and watch the Task Manager window.
See what processes don't go away.

After a bit, start closing them one at a time until shutdown completes on it's own. That will tell you what is hanging up the process.

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Every time I shut down, windows XP Home SP3 restarts. The only way to shut down finally is to hold in the satrt button for several seconds. Any ideas,plase?

A:shut down - restart

Troubleshoot XP Shutdown Problems (MS) - http://support.microsoft.com/?kbid=308029 Troubleshooting Windows XP Shutdown Issues - http://www.theeldergeek.com/shutdown_issues_in_xp.htm Louis

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What is the difference between Restart and Shut down and starting again with the button on your computer? What I mean is; does the operating system do something different other than I have to push the button on shut down? i.e. after a update does shut down and starting with button on tower do the same thing a hitting restart?

A:Shut down/Restart

Using the power button on the PC has the potential of disabling Windows permanently.

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The Turn off Computer button connected to the Start Button doesn't work.
If I want to restart I need to push the restart switch on my machine console. If I want to turn off the computer I need to pull the electrical plug.

Please help


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For some reason when I go to shut down my son's notebook, it will not shut down. It keeps showing the error "iexplore.exe" is not responding
The version is 6.0.2900.2180.xpsp2....any ideas??
I look forward to comments, thank you.

A:Iexplore.exe Will Not Let Me Shut Down Notebook?

Did you recently upgrade to I.E.7?Have you switched firewalls?Have you installed or upgraded any other internet related software?Try a repair of IE: http://www.helpwithwindows.com/When running sfc /scannow, it'll ask for the XP OS disc.

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My Asus Eee notebook (XP Home edition OS) will not shut down normally. I have to use the power button to shut it down. We have traced it to the Weatherbug program. To shut down we have to remove Weatherbug by using cntrl/alt/delete to remove it from the processors running. Then the notebook shuts down normally.
Anybody have a fix?

A:Asus notebook will not shut down normally

Hello you should be able to remove Weatherbug by going to Add/Remove programs

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I have a Dell Inspiron 5150 that is about a year old. It has a 3.06Ghz P4 with 512 MB RAM, 40GB hard drive, DVD combo drive, etc--I don't think the other details are relevant in this case. Anyway, the computer boots properly and runs properly. But when I apply pressure to the palm rest on the left side, it shuts down. The fan turns off, the screen turns off, and the power light just starts to blink (as during standby mode). From this point, I cannot restart by pressing the power button--the fan tries to spin but stops immediately, the screen refuses to turn on again. Instead, I have to remove the AC adapter cable + the battery, wait a couple of seconds, then hook everything back up and press the power button. Then it works just fine--until I press the palm rest.

Now, it's easy enough to avoid the palm rest, but it makes it a bit difficult to pick the computer up and move it--and sometimes when I try to shut the monitor/lid, the whole system crashes again. Any idea what's going on? I have called Dell Tech Support, and they said I should replace the motherboard. I sort of agree with them, but if there is anyway to fix this problem, I would like to that. Is something shorting out on the motherboard when I press in that certain spot? Is there any way to fix it? The machine is no longer under warranty, so I have opened it a few times to look and have seen nothing obviously wrong, but I don't know much about laptop motherboards. Thanks for any suggestions you ... Read more

A:Notebook: Pressure causes shut down

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Hi I am new to this forum, I actually have go through most of the relate issues in the forum but most of them does not apply to latest model. I hope someone can help me and thanks in advance. I bought the notebook on 13th October 2016, I update the Windows 10 to Build 1607 on 14th October 2016, the sleep mode does not work since that. I am not sure whether it was working before the Windows update Build 1607. I have contact the HP online chat and the technician have tried most settings and have check the BIOS version and all the ?suspected? software version and after about 1.5 hours online it suddenly disconnected and I cannot get back to the same person. Below is the problem that I face:The System will SHUT DOWN instead of SLEEP for all the following situations:Close the LID of the notebook (it was set to sleep)Press the on/off button (it was set to sleep)Choose the SLEEP option on the power buttonWhen the time is up set in the power plan to go to SLEEP The nodebook shut down time always take about 5 minutes, for the first few time when the SLEEP timing is up, I cannot do anything and looks like it is hang. Latter only I notice it was in the process of shutting down. Below is my Notebook information: My Notebook : HP PavilionModel :              HP Pavilion 15-au102TX Notebook Edition :    Windows 10 Home Single Language 64-bitVersion :   1607OS Bui... Read more

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When I shut down the system, the power goes off and then a few seconds later it restarts. I can't get it to stay shut down.

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Hi, am using the pavilion 15-n005tu. The notebook cannot completely shutdown, after the screen turns black, the power light stays on plus the wifi light. The fan stay on too. I tried doing a chipset and bios update but this has not solved the problem. Kindly help...Mathew

View Solution.

A:Notebook does not completely shut down

Hi, Try disabling Windows 8 hybrid boot - you can do this as follows. Right click the battery icon in the Taskbar and select Power Options - in the following window, click on 'Choose what the power button does' in the left hand pane. In the subsequent window, first click on 'Change settings that are currently unavailable' ( near the top of the Window ) and then remove the checkmark from the box against 'Turn on fast start-up (recommended)'.  Click the Save Settings button, then close any open windows and shutdown the notebook by right clicking the Start Menu icon, select Command Prompt (Admin) and click ?Yes? to the uac prompt. Type ( or copy and paste ) in the following command ( including spaces ) and hit enter. shutdown /s /t 0 Start the notebook and let Windows fully load for a couple of minutes before checking if it will now shutdown correctly from the Start Menu. If this has corrected the issue, it may be worth turning Fast Start-up back on ? sometimes just deleting and re-creating the file will resolve the problem. Regards, DP-K

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hi all,

i have a problem with my laptop....Whn i shut down my laptop ,the screen keep glowing...moreover whn i try to restart thn it doesnt start.......so anybody plz tell me whts the problem?


A:related to restart n shut down

Please don't use the report post for technical issues. The technical and security people are very busy, and they'll get to your issue as soon as possible.

Surely, you noticed this when you were typing the report, right?
Please use this form ONLY to request a Moderator in case of a problem. Reasons can include: requesting a thread be moved or closed, report advertising messages, and problematic (harassment, fighting, or rude) posts. This is not a method of requesting technical assistance! Thanks!Click to expand...

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I haven't used this computer in about a month, but it doesn't shut off/restart when I start windows 7. It just says "computer is shutting down" and stays that way. A few things:

- I put my flashdrive in the usb and left it in today, but had the same problem without the flashdrive

- It will shut off at the log in screen, but that is it.

What did I do to cause this, and what do I need to do to fix it?

A:Windows 7 & won't shut down or restart

Try this Microsoft "Hotfix": http://support.microsoft.com/kb/977307

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I am working on a friends computer running XP PRO. When shutting down ie, clicking the Turn Off button, Windows always reboots as if Restart was selected. Any help appreciated, as always,


A:Shut down leads to restart always

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