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Avast Scan Results=these files cannot be scanned...how to proceed? windows xpSP3

Q: Avast Scan Results=these files cannot be scanned...how to proceed? windows xpSP3

As suggested in the "slow computer" instruction on the forum I am attempting to clean up my computer with my antivirus scan....I am not sure how to proceed after performing a quick scan the results are a page of files in a sort of chart format listing various file paths in my C:\Documents and Settings\user\   folders that are followed in another column with the words "Error: Archive is Password Protected"  ..... above this window it reads:  "some files could not be scanned", and "Warning", then beneath that it says:  Select the required action for each reply and click "Apply"   
Beneath the window chart in small print it says:  "Note:  The automatic fix tries to repair the file first. If repair is not possible it proceeds to move the file to the Chest.  If that fails as well the file is deleted."   Of course I can find no word "Apply" and am not sure what the result would be if I did find it!  I have Windows XP SP3 and am not sure what to do at this point. Delete all of these files? 
Any suggestions would be greatly appreciated as it seems something is wrong with the computer since my last problem with Uninstalling Adobe Reader.  I have to click on click points numerous times (usually 3) to get a response from the computer and many ads are not downloading at all (not that I want to look at the ads!)  I was actually reinstalling Adobe Flash Player since it had suddenly become inoperational (I was intending to reinstall it....but thought I should do the antivirus scan first and then try reinstalling Adobe Flash Player.....Adobe Reader I can live without; need the Flash Player to run).  
My plan was to go step by step through the process listed in the Forum prior to posting but am not sure what to do with these scan results.
Thank you in advance.   

Preferred Solution: Avast Scan Results=these files cannot be scanned...how to proceed? windows xpSP3

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: Avast Scan Results=these files cannot be scanned...how to proceed? windows xpSP3

Ok no need to reply to the Avast! query I found the information after some searching and realized these files may not be corrupt....just password corrected!
Still cannot get my Adobe Flash Reader to work....it was working fine last week and suddenly stopped.....I will post this in a new topic for the benefit of all if I cannot find results in search.
Thank you anyway!

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I am trying to find a key logger, and any other spying software, that is on my computer. I downloaded the full version of avast and set it to work on a scan....it came back with that message. Next to every File (there's about 80) it says 'Error: Archive is password protected. (42056)', and wont let me delete, repair, move to chest, or do nothing. What does this mean and how can I get around it to find all this monitoring junk??? Thanks.


Removing malware, including keyloggers, is something that you'd need to get expert assistance with; starting a thread in the Virus and other Malware forum. Be sure to read the stickies before posting.

In terms of the warnings; you have to understand that they aren't necessarily viruses. They're archive files (such as zip files) which are encrypted. Without decrypting them, Avast cannot scan them for anything nasty. All it's saying is "I've finished scanning, but I couldn't look in X". This is completely different from "X is infected and should be removed."

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I noticed my Windows 7 Dell laptop running slower and some programs like skype and malewarebytes unexpectedly stop working repeatedly. I decided to run a quick scan with Avast and the results showed that some files could not be scanned, the files were as follows:
C:\Program Files (x86)\...|>DataSafe_Green.ico;
C:\Program Files (x86)\...|>diff_000001.dif;
C:\Program Files (x86)\...|>IRIMG1.BMP;
C:\Program Files (x86)\...|>IRIMG1.JPG;
Because of this I decided to try to run a scan with Malewarebytes, there was a problem however because I got an error message saying it stopped working. I tried again a few minutes later and got the same message. I looked up some the files online and found that they may be malicious I just don't know how to remove them.
Thank you for help that comes.

A:Some Files Could Not Be Scanned Results From Avast and Malewarebytes Not Working

Follow up: I tried to use Malwarebytes Chameleon to not avail. I also noticed that while trying to open Malwarebytes the process gets deleted.

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OS Windows 7
I know this is not a new thing, just hoping for some more recent info about this.
On my wife's computer, we have Avast Free and Malwarebytes Free.
I run a scan with Avast, and it says "Some files could not be scanned." Then there are about a dozen files listed. I do not have the option to just copy and paste these files, or I would. So I just manually copied down three of them, and I will include them below, just as they appear on Avast.
Most of what I read indicates there is probably no problem here, But I am a little uncomfortable having files that can not be scanned by Avast. We have 2 other computers in my house, and Avast does not do this on any of the other computers.
The scan by Malwarebytes shows no problem.
Any input is appreciated. Can I just let this problem slide? Or do I need to do something about it?
Here are 3 of the files: Wife= my wife's first name
Thank you, input is appreciated.

A:Avast: Some files could not be scanned (Windows 7)

Check here for some suggestions as to why the files are not scanned.
If you are still concerned - run a scan in Safe Mode or run a boot scan.



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I have Avast version 4.7 Home Edition Free installed on my computer.

When I ran a scan today with Avast, it detected a virus and I deleted it. I then ran another scan and there were no viruses reported.

Then I went to Kaspersky's online virus scanner and ran it and it detected 2 viruses on my computer, but of course the only way to get rid of the one's detected is to purchase Kaspersky Anti Virus.

Questions are.
1. How did the virus that Avast detected get on the computer in the first place? I have the on access protection control running with all of the modules activated with the exception of Outlook (I do not have Outlook on my computer).

2. Why is Kaspersky detecting 2 viruses on my computer at the present time and Avast detects none?

Do I need to ditch Avast Free and pay for Kaspersky as a better Virus protector.

Thanks for any ideas and suggestions,


A:Solved: Avast scan resuts vs Kaspersky scan results

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When system file checker performs and attempts to fix errors, it finds errors.  Are these errors caused as a result of hardware errors or software errors?  I'm having trouble interrupting the CBS.log file which is hugh. 

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Hello, I downloaded Avast antivirus ran a scan it says I have performance issues. Do I always let Avast resolve them or will this mess up my computer?
Thank you

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I just downloaded AvAST and ran the scan and it found a couple of viruses.
win32:Kuang2 and Win32:SpyBot-A156 [Wrm] were found to have infected a few files in "E:\System Volume Information\_restore...." folder and could not be fixed. I had the files moved to the virus chest. Does it mean that my system restore information is corrupted. Also, is it safe to delete these files?


A:Solved: Doubt about AVAST scan results.

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I apologise for my ignorance, I'm new here...

I just ran what I would consider a routine scan with Avast ( I do this about twice a week) and for the first time since installation it informs me of an alarmingly large number of files in c:\System Volume Information...and c:\WINDOWS\Temp... that it is unable to scan because "...Archive is password protected". According to the interface there were 0 files infected. but it took a whopping 29 mins to complete the scan.

I've been having trouble with a number of things since day one, and not really knowing what I'm doing I tend to be a little jittery about these things, but a few things concern me - checking my mail this morning my Yahoo mail account login timed out when I briefly left my desk, my Yahoo instant messenger signed out of its own accord randomly earlier on this evening, and when I visited youtube I couldn't seem to enlarge the clip I was intending to view.

Has my machine been compromised?

A:confused about results of avast scan, worried that computer may be infected

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So I ran avast and it found a virus in the windows files and I deleted it so I ran sfc /scannow and this is what I'm missing sfcdetails.txt I don't know how to replace them yet or where to find them. I have Windows 7 Professional 64bit and I can't find the disc at the moment. I'd really appreciate any and all help because I do NOT want a clean install, thank you for even taking your time to read this.

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I started a full system scan and after 1 hr 40 mins stopped it at 58% because it seemed to have froze up. The scan result log has me concerned because the usual 3 or 4 files that can't be scanned has grown to near 100. All have "install_flashplayer11X32_mssa_aih.exe..." most appear to be image files (png or gif). Is this something I need to be concerned about?

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i have just run a full scan with avast. 212 files cannot be scanned. the result said:
Unable to scan. Archive is password protected.

example of files that cant be scanned:
c:\...\allusers\application data\spybot - search and destroy\recovery\WindowsSecurityCenterAntivirusDisableNotify.zip\sbRecovery.ini

c:\...\allusers\application data\spybot - search and destroy\recovery\WindowsSecurityCenterAntivirusDisableNotify.zip\sbRecovery.reg

c:\......\Local Settings\temp\SHR_6_0_ENUS.tmp\shrins.ui\pbar.vbs
c:\......\Local Settings\temp\SHR_6_0_ENUS.tmp\shrins.ui\setcss.vbs
c:\......\Local Settings\temp\SHR_6_0_ENUS.tmp\shrins.ui\instxp.css

some temporary internet files....

what should i do with these files? delete? quarantine? or what?

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Hi im new to computers have you any idea why these files are not being scanned?
fall scan run with avast, nothing shows as infected, but some files unable to scan.
The reason given is CAB and RAR archives are corrupted.
Is this normal how can i fix it? Was going to post corrupted files but results have dissapeared.

A:Avast Unable To Scan Files

Welcome at BC magfee Why not try the followingIn normal mode, run an online antivirus check from at least two and preferably three of the following sitesBitDefenderComputer Associates Online Virus ScanPanda's ActiveScanTrend Micro HousecallWindows Live Safety Center Free Online ScanThis scanner from Trend does not require an Active X to run. 1. Detects and removes malware ( viruses, worms, trojans, etc. ) 2. Detects and removes grayware and spyware 3. Restores damage caused by malware to your system. 4. Notifies about vulnerabilities in installed programs and connected network services. 5. Multi-platform support for: Windows, Linux, Solaris. 6. Easy-to-use with the Microsoft Internet Explorer and Mozilla Firefox.and post the resultsThat they are corrupted can have different reasons, for instance if they were downloaded via P2P applications like Limewire or that your harddisk was full ect etc

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I have two files Avast can not scan. 
error: the file cannot be accessed by the system (1920)
error: the file cannot be accessed by the system (1920)
They look like they might be something to do with Windows 10?
I might have  typo in the warnings - i had to type these in as i cant see how you grab a report from avast.
Any ideas?

A:Avast on Win 7 finding two files it can not scan. Win 10 files?

Correct windows 10 is downloading in the background and there are two folders BT and WS they are, I believe, password prot4ected files until they are installed

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My latop has been turned itself off about 8 times today so I did a bit of reading on the forums and one of the things that was suggested was run the sfc /scannow command. The output says that it was unable to fix teh corrupted files that it had found and deposited the results of this scan in the CBS.log file.

This is the CBS.log file:-

2011-01-14 17:15:27, Info CBS Archived log file: C:\Windows\Logs\CBS\CBS.log to: C:\Windows\Logs\CBS\CBS.persist.log
2011-01-14 17:15:27, Info CBS Loaded Servicing Stack v6.0.6002.18005 with Core: C:\Windows\winsxs\x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.0.6002.18005_none_0b4ada54c46c45b0\cbscore.dll
2011-01-14 17:15:27, Info CSI [email protected]/1/14:22:15:27.036 WcpInitialize (wcp.dll version called (stack @0x6a788a50 @0x6c85854e @0x6c8363a1 @0x621392 @0x621ed4 @0x6217cb)
2011-01-14 17:15:27, Info CSI [email protected]/1/14:22:15:27.098 WcpInitialize (wcp.dll version called (stack @0x6a788a50 @0x6c88e7b6 @0x6c870f93 @0x621392 @0x621ed4 @0x6217cb)
2011-01-14 17:15:27, Info CSI [email protected]/1/14:22:15:27.098 WcpInitialize (wcp.dll version called (stack @0x6a788a50 @0x72941a0d @0x72941794 @0x62360b @0x622be3 @0x6217cb)
2011-01-14 17:15:27, Info CBS NonStart: Checking to ensure startup processing was not required.
2011-01-14 17:15:27, Info CSI 000000... Read more

A:results of my sfc /scannow scan saying can't fix corrupt files. Help!

To try and correct the shutdown problems
Run the SFC three times if errors are found. If they are not repaired, go to event viewer (type that in search, by the start menu) and go to the left panel, Administrative and look for errors.

Run a full anti virus scan
Download and run a full scan with malwarebytes.

Make sure that you are not overheating, shutting down is a classic symptom.
Download and run speed fan to check tempsl

If that does not help
Test memory

If nothing seems to help a repair install should do the trick, unless it is caused by hardware problems.
Repair Install For Vista[11]=Performance Maintenance

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This might be really simple, but when AVG has finished scanning, it claims no viruses. Ok, but the log list shows NOT TESTED files, is this normal, should i be concerned?

A:AVG 9 scan results NOT TESTED files-understanding

Close all the programs you have running and rerun the scan. Most of the not tested files are saying locked file, meaning its in use by another program.

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The Avast antivirus program I installed on my desktop ran a bootscan upon installation. During the scan, Avast found instances of possible threats in what I percieve as the ComboFix files that I installed through this forum on August 30th. Is it possible that they are *false positives*?

One of the file names had Win32adobra-EY in it another had Win32:Winfixer-C.

Are these indeed viruses?

A:Downoaded Avast, scan finds viruses in ComboFix files?

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I have purchased an old Dell Inspiron 510 m. I have got HP PSC 1210 all in one printer. When ever i put HP printer installation CD in the PC, after few minutes it ask me to put original Microsoft Windows XP CD which came with the laptop to complete the installation.

As i have purchased an old laptop, the seller didn't had the original windows XP CD which came with the laptop.

This is what it says exactly-

Windows File Protection

Windows Files must be installed for your installation to proceed

Insert your Windows XP Professional CD-Rom Now.

There are three choices- Retry, More Information. Cancel

I have also used 2 methods suggested by Microsoft but that didnt worked. Here are the solutions prescribed by Microsoft-


Please help as without printer installation, my work is getting affected.

A:Windows Files must be installed for your installation to proceed

I believe the only way around is to get a Windows XP CD - Home or Professional - depending on what you have installed. It doesn't have to be the one that came with the laptop though so if you have a friend you can borrow one from it should work fine.

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I'm thinking I may have had a bad thread title, so I will try again. Hopefully that is okay

A friend of mine wanted some data from my Windows 7 desktop pc and brought over a laptop
hard disk which she assured me was empty. So,I plugged it in a usb port. I also have an
external 3 tb hard disk in a Startech seat plugged in a usb. When her disk came on it

showed that she had windows Vista on it. Of course I was angry, but I thought I could format
her disk to get rid Vista. It dis get rid of Vista, and I gave her the data she wanted.
Then I booted my pc and now my 3tb external disk does no show up in My Computer, and in
Computer Management it shows up as Not Initialed and with 746.52 Unallocated space. I have
over 2tb of data on this disk. I ran Testdisk and stopped when I got to this:

Disk/dev/sdc - 3000 GB/2794 GiB - CHS 364801 255 63
Partition Start End Size in sectors
>P MS Data 262206 1565550314 1565288109
P MS Data 1565550592 5860530175 4294979584

Below this it says Structure: OK

As well as up/down keys to select partion
Keys A: Add Partition, L:n Load Backup, T: Change Type, P: List Files
Enter: to continue
NTFS, blocksize=4096, 801 GB / 746 GiB

It is here where I don't know what to next. (I really don't want to lose my data, but does

that prospect not look good?)

I think it was Jumanji who I was reading yesterday who suggested to someone else to use Testdisk.
Sorry if i made any mistakes posting images (this is my first tim... Read more

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Kaspersky found HEUR:trojan.win32.generic
says it's awating re-boot, i have re-booted several times and no change.
Malwarebytes found PUP.riskwaretool.ck and
PUM.Hijack.Startmenu bad : (0) good: (1) > quarantined and successfully repaired.
Avast didn't find anything
and i can not gain acces to the internet , but do see a strong signal.
can you help me out, Bleepingcomputer? did i provide enough information?
thank, you.

A:Windows 7/64-bit scanned with Kaspersky/Malwarebytes (free)/ and Avast (free)

Please boot into safemode with networking and let me know if you can connect to internet

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There is malware on this windows XP Home box. Whenever I run a file system scanner from explorer (in both safe mode and not), the malware will kill the process after it runs for a bit then sets the file permissions to:CODEm.exe Everyone:(NP)(special access:)DELETEREAD_CONTROLWRITE_DACWRITE_OWNERSTANDARD_RIGHTS_REQUIREDFILE_READ_DATAFILE_WRITE_DATAFILE_APPEND_DATAFILE_READ_EAFILE_WRITE_EAFILE_EXECUTEFILE_DELETE_CHILDFILE_READ_ATTRIBUTESFILE_WRITE_ATTRIBUTESso the program cannot be executed again. I thought maybe it was using system event notification to watch the other tasks, but alas, it still kills them and locks them with this service off.I dropped back to the earliest system restore point (July) and it's still loading. It's either a long term infection or a rootkit.The system was infected witha TDL3 variant and about 13 various other malware packages. I assume there is some kind of program dropping stuff on here. using GMER i found the atapi.sys and tcpip.sys were both hooked so i replaced them with orriginals and those detections went away.Something still remains. I found 2 suspiciously named/dated .dll files in the windows directory and uploaded them to virscan.org and were exact match positives only on 3 of the databases (microsoft, nprotect, and sophos) and none of the heuristics picked them up. I assume this is a fairly new variant.I can operate win safe mode with command prompt without the process killing tasks and changing permiss... Read more

A:MBAM and Avast scanned. Unknown malware still remains.

Ok, I went back over last night and found it. It was a payload loading as a driver. I uploaded it to virscan.org and none of the 36 engines detected it. Guess I should submit it. Mission accomplished. This can close.

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I just scanned for viruses and removed over 400 threats. Now no internet connection, even though the network drivers are still installed.

What can I do to get internet connection back?

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Hi, Im a newbie. Our laptop is horribly slow all of a sudden. Its Windows 7 Home Premium. Intel i3 CPU 2.27GHz 4GB RAM and 63 bit op system. It has a 500GB hard drive and 240GB is used. Below are some results from tests Ive ran using some links on this site. Any help would be appreciated.
Farbar Service Scanner Version: 21-05-2014
Ran by vicki (administrator) on 01-06-2014 at 07:07:35
Running from "C:\Users\vicki\Downloads"
Microsoft Windows 7 Home Premium   (X64)
Boot Mode: Normal
Internet Services:
Connection Status:
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.
Windows Firewall:
mpsdrv Service is not running. Checking service configuration:
The start type of mpsdrv service is OK.
The ImagePath of mpsdrv service is OK.
MpsSvc Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.
bfe Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open bfe registry key. The service key does n... Read more

A:Please Help. Computer is zombie! Scanned Results below.

Hi realresults13,
Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.
 rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/
Double-click on the Rkill desktop icon to run the tool.
If using Vista or Windows 7 right-click on it and choose Run As Administrator.
A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
If not, delete the file, then download and use the one provided in Link 2.
Do not reboot until instructed.
If the tool does not run from any of the links provided, please let me know.
After the tool has finished running, a text file named Rkill.txt should be located on the desktop. Please copy and paste the contents into your next reply.

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After downloading some files on Windows 10, I decided to scan them with Windows Defender and noticed something very odd about the scan results.

For some reason, Windows Defender always doubles the total number of files scanned.

I've tried this multiple times. If I scan 1 file, the result would say "2 files scanned".

The file type doesn't seem to even matter, as I've had this happen to JPEG, GIF, MP3, and MP4 files. I haven't tried TXT or DOC files yet, so maybe text documents are fine. PDF files I've scanned tend to have a high number of files for some reason (for example: 1 PDF could show up as 32 files scanned).

The scan results have shown "0 threats detected", so I've "Cut & Paste" the files from the Downloads folder to a flash drive. Strangely, when I use Windows Defender to scan the exact same files while they're on the flash drive, the total number of files in the scan results will now display correctly.

Why is it that a file scanned with Windows Defender will show double the number of files when it's scanned in the Downloads folder of the C:\ Drive, but will show the correct (single) total when it's on a USB drive?


1) The Windows 10 computer is part of a network. I don't know if the computer is set up to make duplicates to the OneDrive as a back-up, but even if that's the case, it doesn't make sense as the file I highlighted and scanned is in the Downl... Read more

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Why do I get this on my virus scan results every time I scan my computer with AVG 2014.
Threat: The file is signed with a broken digital signature, issued by: Microsoft Corporation.
Object name: C:\Program Files (x86)\InstallShield Installation Information\{8EAB2384-C794-40ED-A9DD-3270A0D2BB76}\data1.cab
Severity: Message
State: Report Message
Identified by: Scan
Date: 3/23/2014,1:39:02 AM

What does it mean, and how can I get rid of it.

A:Windows 8.1 Virus Scan Results

It means AVG finds the digital signature of said file to be invalid. As you can see, the severity of this threat is "Message", meaning it's just a message reporting a file whose signature is broken. The real concern here is why the file's signature is broken. Is that file infected? A quick online scan should tell. If it's not infected, there's nothing to worry about. Another question is if this file had been tampered with, as is the case with pirated/cracked software. Locate the file and view its properties (under the Digital signature tab) and see if it reports it as having an invalid signature.

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Here is the DDS scan result.
 dds.txt   14.65KB

DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 10.11.2
Run by me at 12:17:48 on 2013-01-27
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3070.2032 [GMT -8:00]
AV: avast! Antivirus *Enabled/Updated* {7591DB91-41F0-48A3-B128-1A293FD8233D}
============== Running Processes ================
C:\Program Files\WinArchiver Virtual Drive\WAService.exe
C:\Program Files\AVAST Software\Avast\AvastSvc.exe
C:\Program Files\AVAST Software\Avast\avastUI.exe
C:\Program Files\Google\Update\GoogleUpdate.exe
C:\Program Files\Evidence Eliminator\ee.exe
C:\Program Files\DisplayFusion\DisplayFusion.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\Windows Desktop Search\WindowsSearch.exe
C:\Program Files\Microsoft Office\Office14\ONENOTEM.EXE
C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
C:\Program Files\Common Files\ABBYY\FineReaderSprint\9.00\Licensing\NetworkLicenseServer.exe
C:\Program Files\Adobe\Photoshop Elements 6.0\Ph... Read more

A:DDS scan results. infected windows xp

Hello, Welcome to BleepingComputer.I'm nasdaq and will be helping you.If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.===Download OTL to your desktop.Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.Select All UsersUnder the Custom Scan box paste this text in bold innetsvcsBASESERVICES%SYSTEMDRIVE%\*.exe/md5startservices.*explorer.exewinlogon.exeUserinit.exesvchost.exewinsock.*/md5stopCREATERESTOREPOINTClick the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.Post both logs.===Please run this security check for my review.Download Security Check by screen317 from here.Save it to your Desktop.Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.A Notepad document should open automatically called checkup.txt; please post the contents of that document.===Search for AdWare, PUP (Potentially Unwanted Program) installed on your computer.Please download AdwCleaner by Xplode onto your Desktop.Double click on AdwCleaner.exe to run the tool.Click on Search.A log file will automatically open after the scan has finished.Please post the content of that log file with your next answer.You can find the log file at C:�... Read more

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I've been using a clean install of W8 Pro for a couple of weeks now and while I have installed some of my usual programs I have not yet installed any standalone AV, firewall, or other "Security" programs. Late last night I decided to try a full scan for the first time, left it running and went to bed. The scanned "file count" was increasing rapidly as one might expect and while the green "progress bar" was filling it was happening quite slowly (I didn't watch long enough to see if there ever was any indicator showing "% completed" or "% remaining "...)

This morning there was absolutely NOTHING on the screen, no messages, no alerts, no "results" or "problems found" or even any indication that the scan itself ever completed...? (I still pretty much use the "desktop" with the bottom taskbar for now and haven't done much playing with Metro Tiles yet ). When I open Defender I cannot find any "scan history" records either...I understand that Windows strives to maintain itself "automatically" for the majority of users that never care to even know what really goes on behind the scenes, but I relish getting into the cybernetic "nuts and bolts" of it and ? if not having way more control of things, at least knowing what's going on (or "what happened")

Surely there must be a way to make it all more transparent..?

A:Windows Defender — where are the Scan Results?

Hello Philip,

The Windows Defender scan results log files in the folders below are encrypted and cannot be viewed.
"C:\ProgramData\Microsoft\Windows Defender\Scans\History\Results\Quick"

"C:\ProgramData\Microsoft\Windows Defender\Scans\History\Results\Resource"

However, you can view Windows Defender "Operational" events in Event Viewer (eventvwr.msc) under Applications and Services Logs -> Microsoft -> Windows -> Windows Defender.

Hope this helps,

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Ok, here is what I am trying to do here. I have avast free. Version 7 will not let you use the auto scan function. I found where someone posted (http://www.dposorio.com/blog/173/ho...ic-scans-with-free-version-of-avast-on-vista/ ) instructions to add a task to Windows Task Scheduler but it was for Avast 4 under Windows Vista. I am trying to do this same thing with Avast 7 under Windows 7 64bit. They say the path should be something close to this -------> C:\Program Files\Alwil Software\Avast4 , That path will not work because with my setup when you get to the ( Alwil ) it goes off track. I have and am still looking for the correct path here but wanted to know if someone out here knew the file name in version 7 that will trigger a scan using Windows 7 Task Scheduler. Any ideas are appreciated.

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I am copying-and-pasting from another post http://www.bleepingcomputer.com/forums/t/486988/potential-infection-avast-scan-issue-issue-with-chrome/#entry2991730:
'Hello, I am was wondering if someone could help me determine if there is an infection with my computer. The most recent issue is that I am getting an "C:\WINDOWS\winstart.bat is offline - it is currently not available (42006)" error on two recent Quick Scans using avast! in the past two days. I've run SUPERAntiSpyware (SAS), MBAM, Spybot S&D, MB Anti-rootkit and have found no issues other than tracking cookies. In addition I had tried to install & run Kapersky's free one-time scanner but was unable to install twice due to "insufficient" permissions and once where the installation stopped during the download phase (some message about " server connection").  Note if I look for the winstart.bat file using Windows Explorer it doesn't show the file even with the option of seeing hidden files yet when I run show-hidden -f it shows the file as being hidden in that location (I.e. C:\Windows\winstart.bat). Note that the only virus issues I have had over the past months have been when ComboFix was compromised with Sality: I believe I isolated that issue as AVG, SAS, SpyBot and CCleaner were able to eradicate most (??) of the issues.'
Additional information: during a full system run using avast! I found a similar error but this time it was 'C:\Windows\SysWOW64\AUTOEXEC.NT is offline - i... Read more

A:Issue arising from avast! scan: "C:\WINDOWS\winstart.bat is offline...

Please lock and/or close this thread as I have re-formatted the computer in question.

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Long story inbound. I mostly want to know that my windows validation whatever is ok, but any help on the rest of this is highly welcome.

For the past week or so my startup time has been very slow. After seeing the blue welcome screen I would just get a black screen and mouse, no desktop or anything. After a minute or two of letting it sit there it would start normally and run completely fine I couldn't figure out what was causing it. Now, last night I got a popup from avast! saying something along the lines of 'you have 3 PUPs and 9 internal system settings that may be slowing down your computer' with an encouragement to buy the premium version. I've never had avast! bug me like that and thought it was pretty fishy so I uninstalled avast! and restarted. My computer started up at normal speeds again. I'm not sure if a virus caused this or not, but I ran malwarebytes anti-malware in safe mode and didn't find anything, then I downloaded and installed avast! again and ran a bootscan, which just flagged a couple of potentially unwanted programs, but didn't really find anything. Then when windows started up it said something like "preparing your desktop" after the welcome screen, and then it dropped me into a temporary guest account or something and said windows is not genuine. I restarted the computer again and it put me back on my user account and everything looks fine, but I just want to know what's going on.

I did notice that for some reason avast... Read more

A:Avast! boot scan seems to have caused a windows not genuine error.

There is no problem with the validation...everything looka completely normal. The only thing I can guess at is that Avast got a bit aggressive with the system - its common on some systems running different anti-malware.

These tend to be infrequent, but to be safe make an image of the system using Macrium in case yiu ever have restore.

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So I got a message from Windows Defender yesterday, saying that there are possible threats on my PC. I did a complete scan and the threats were removed afterwards. Now, I let my brother know about this, since I was wondering about how some of these threats got on here (I had a Trojan, a Trojandownloader and a Hackertool). He said he didn't know, but that he was not surprised (my stephbrother messes around a lot on this thing ). He then asked to send him a screenshot of the scan results, but I can't find them anywhere! How can I bring those back? Where can I find them please?
Thank you for helping me out!

A:How to see the results of latest Windows Defender scan

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I recently installed avast internet security 2015 on my computer. Yesterday I used the bootup scan option. I normally use bootup scan without and problems but that was with Avast antivirus Free version.

After the scan finished I logged onto my usual profile only to be greeted with this message:

As I know that my windows is genuine and I never encountered this program before I automatically assumed it was a virus. I clicked cancel and ended up in a temporary profile unable to access any of my data.

I booted up my computer in safe mode and ran both Avast and Malwarebytes again. They found nothing new. I then rebooted the computer normally and the error message had gone and I was able to log in as myself again. However I am now too scared to ever turn off my computer in case this problem comes back to haunt me.

Here is the diagnostic report:

Diagnostic Report (1.9.0027.0):
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-T94F8-WDX7B-GB9BK
Windows Product Key Hash: LWqoFYrupN931+xSQ9FHREqUuFg=
Windows Product ID: 00371-177-9916334-85223
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {60DAAA8E-10C8-414C-809D-9F538E9A20F7}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Profess... Read more

A:Windows 7 build 7601 not genuine message after Avast bootup scan

There are no problems showing in the report.
It's likely that the problem arose because of a race condition - where the Software Protection service was fighting with the Avast boot-time scanning, and couldn't access the necessary files before timing out. The system interprets this as an attack, and flags it as non-genuine.

Running MGADiag forces a re-evaluation of the license, and this may have corrected the situation.
You should no longer be seeing the non-genuine notification?

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It's been quite awhile since I've had a log checked from one of my computers.

My new Windows Vista desktop shows this O4 entry:

O4 - HKLM\..\RunOnce: [Launcher] %WINDIR%\SMINST\launcher.exe

that I'm curious about. According to this site, it's associated with DownloadWare spyware.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:21:11 AM, on 7/12/2007
Platform: Windows Vista (WinNT 6.00.1904)
MSIE: Internet Explorer v7.00 (7.00.6000.16473)
Boot mode: Normal

Running processes:
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\cavrid.exe
C:\Program Files\Microsoft IntelliPoint\ipoint.exe
C:\Program Files\CA\CA Internet Security Suite\cctray\cctray.exe
C:\Program Files\Logitech\QuickCam10\QuickCam10.exe
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe
C:\Program Files\Common Files\Logishrd\LQCVFX\COCIManager.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Program Files\Internet Explorer\iexplore.exe

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
O1 - Hosts:... Read more

A:HijackThis Scan Results With Windows Vista - Please Check

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While using Windows Defender Offline (WDO) scans show that it detects some sort of virus. The problem is at the end of scan it doesn't allow me to review or remove the virus. I need Help.

A:Windows defender offline scan results problem

Couple of things that can adversely affect how Windows Defender Offline performs.
1. It's absolutely necessary that the bootable media is created on a malware-free computer. Otherwise, the malware could prevent your PC from downloading the program, burning it correctly to the bootable media, or prevent it from operating as intended.
2. Do not re-use a previously created a CD or DVD.

This tutorial gives some more info about creating and using the bootable WDO media.

Windows Defender Offline

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Results of the Windows Defender Offline Full Scan:

Trojan:Win32/Dynamer!dtc Severe Active Remove
Exploit:Java/CVE-2012-1723.AQT Severe Active Remove
Trojan:Win32/Alureon Severe Active Remove

Providing the above per gregrocker in the General Discussion forum entitled, "Hp laptop startup issues.

A:Results of Windows Defender Offline Full Scan

Hello sbuxman Mate have you actually removed these if not maybe try a scan with either Malwarebytes or SuperAntiSpyware? you may be able to clear those with those apps.

Malwarebytes : Free anti-malware download

SUPERAntiSpyware | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!

download the free versions and update scan and remove if they show up.

if you have got these already - sorry!

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I'm trying to run a scan on the domain computer, but I keep getting the error User is not an administrator on the scanned machine. I am running the scan from the DC with a domain admin account. This account works on all computers in the domain, so I don't
understand why it's saying the user is not an administrator.  Any information as to why this is happening is appreciated. Thanks, Chris

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I'm sorry I'm not very good with computers and last year you guys helped me so much. I think I have the same problem again: viruses, malware, etc..

My system info:

Microsoft Windows XP
Version 2002
Service pack 2
Intel Celeron 2.13GHz
768 MB RAM

Hijackthis scan results:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:20:58 PM, on 9/15/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\Program Files\Executive Software\Diskeeper\DkService.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\Program Files... Read more

A:Scan results for Hijackthis/panda scan please help thank you


I am concerned about the trojan viruses that I got from Limewire. I have since removed this unsafe program from my computer but would like help in getting my computer to be clean again.

Below is the updated hijackthis and panda scans of my computer.

Thank you for your time,


My system info:

Microsoft Windows XP
Version 2002
Service pack 2
Intel Celeron 2.13GHz
768 MB RAM

Panda Scan Results:

ANALYSIS: 2008-10-20 16:45:43
Description Version Active Updated
Zone Alarm Security Suite 7.0.483.000 No No
Id Description Type ... Read more

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Error: Archive is password...
I'm wondering if this is a problem. I cannot highlight or make any of the drop down menu actions.

A:avast scan can't scan quarantinedList.xml

"Object is locked skipped", "Error Opening - (File locked)", "Not tested", "Access Denied", "Some files could not be scanned", "Password Protected" or "Encrypted" notations in an anti-virus/anti-malware scan are not uncommon. Some files and services are locked by the operating system or running programs during use for protection, so scanners cannot access them. Other legitimate files, especially those used by security programs, may be obfuscated, encrypted or password protected in order to conceal itself so they do not allow access as a protective measure. When the scanner finds such an object, it makes a note and then just skips to the next one. That explains why it may show with such notations but no action taken in certain anti-virus or anti-malware log scan reports. These are normal when using many security scanning programs so there is seldom a need for concern.NOD32 FAQ: files with "error opening - (File locked) %5B4%5D" what does this mean?BullGuard: What are skipped files? Should I be worried?AVG FAQ 2677: Information in a test result - Locked file, Run-time packedAVG FAQ 2440: Found: Contains password protected filesNote: It is not unusual for an anti-virus or anti-malware scanner to have problems with or be suspicious of compressed, archived, .cab, .rar, .jar, .iso, and packed files because they have difficulty reading what is inside them. These kind of files often trigger alerts by security software using heuristic detection because they are resistant to scanning (... Read more

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I have 6 computers at my office that have all been hit in various ways in the last two weeks, two i have found the vundo trojan and removed it. Did a scan with aswmbr and found nothing else on mine. the computer that i am working on right now i did a scan with malwarebytes and it came up empty, not one thing, which to me seems more than a little suspicious, this computer had lost files and shortcuts were corrupted when this problem started. anyway i did a scan with aswmbr and came up with the following two suspicious files.
Module: c:/windows/System32/drivers/dxgthk.sys
Module: c:/windoes/system32/ntdll.dll

Not being that knowledgeable I am trying to find out how to either make sure these are actually a problem and if so how to fix them. I have 3 other computers that I have had the same results with malwarebytes after they were hit with various signs of a virus or such. So I will be scanning all of those with aswmbr and if need be other programs so I will probably be asking for more help, lol. Thanks in advance for any and all suggestions.

A:aswmbr found suspicious files, how do i proceed?

Hello and welcome! Please post your aswMBR log with a DDS log in a new topic..See below.Please go here....Preparation Guide ,do steps 6-9.Create a DDS log and post it in the new topic explained in step 9 which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.If GMER won't run (it may not on a 64 bit system) skip it and move on.Let me know if that went well.

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Hi everyone! First, here are my laptop and system specs: OS Version: Microsoft Windows 7 Home Basic, Service Pack 1, 64 bit Processor: Intel(R) Core(TM) i3-2330M CPU @ 2.20GHz, Intel64 Family 6 Model 42 Stepping 7 Processor Count: 4 RAM: 4039 Mb Graphics Card: Mobile Intel(R) HD Graphics, 1795 Mb Hard Drives: C: Total - 431937 MB, Free - 358762 MB; D: Total - 29690 MB, Free - 26465 MB; Motherboard: LENOVO, Base Board Product Name Antivirus: Microsoft Security Essentials, Updated and Enabled

So after my (now uninstalled and expired McAfee) antivirus program detected some threats, I deleted them but got worried about my laptop being infected. After doing some research, I ran SFC, which showed I had some corrupt files that couldn’t be repaired (attached if it will help!)

I didn't know what to do with them, so I backed up my files to an external hard drive, uninstalled McAfee and installed Microsoft Security Essentials (ran it on Full Scan, too), ran both CCleaner and MalwareBytes, and finally, ran CHKDSK in Safe Mode for both the C: drive and the D: drive, hoping these might repair the problems. Now, all this went just fine, reporting no threats, etc., but when I ran SFC again it still shows the same corrupt files, and now I don't know what to do to protect my computer and resume using it more normally

I read that you can fix these corrupted files with a repair installation/inplace upgrade (running setup.exe from the Windows 7 DVD and selecting ‘upgrade’) or run... Read more

A:Solved: Unsure how to proceed with SFC's corrupted files

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i was scanning for viruses with Avast! and it popped up and said that some DLL files were viruses. i scanned them again and it said that they were clean. i tried to restore them, but they were System32 files and when i tried to restore them, it said i didnt have permission. I tried to open Avast! right now so i could check what the files were called but it wouldnt open! Whats happening?

A:Avast!: System32 files stuck in the Virus Chest! Now Avast! won't open.

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When i start windows Vista, I have error:
Delete restoration files and proceed to boot menu

The keyboard and muse stacked.
I can go to the bios, but its not help.


A:Delete restoration files and proceed to boot menu

This happens when you have a corrupt hibernation point. Did you select to delete the file? Delete restoration data and proceed to system boot menu error

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Hi all!

I have avast! Antivirus, and I ran a whole system scan last night. When it finished, it told me that 'some files could not be scanned'. What does this mean? Is it a possible sign of infection or is it nothing to worry about? I'm not sure whether my internet was on or off when it scanned - I don't know if this has anything to do with it. Any help would be appreciated.

A:'Some files could not be scanned'

Files that are showing in a security scan log as being locked, skipped or unable to scan are not usually indicative of a malware infection. "Object is locked skipped", "Access Denied", "Some files could not be scanned", "Password Protected" or "Encrypted" notations in an anti-virus/anti-malware scan are not uncommon. Some files and services are locked by the operating system or running programs during use for protection, so scanners cannot access them. Other legitimate files, especially those used by security programs, may be obfuscated, encrypted or password protected in order to conceal itself so they do not allow access. When the scanner finds such an object, it makes a note and then just skips to the next one. That explains why it may show with such notations but no action taken in certain anti-virus or anti-malware log scan reports. These are normal when using many security scanning programs so there is seldom a need for concern. NOD32 FAQ: files with "error opening - (File locked) [4]" what does this mean?AVG FAQ 2677: Information in a test result - Locked file, Run-time packedAVG FAQ 1327: Password protected documents or archivesAVG FAQ 2440: Found: Contains password protected filesNote: It is not unusual for an anti-virus or anti-malware scanner to be suspicious of compressed, archived, .cab, .rar, .jar, .iso, and packed files because they have difficulty reading what is inside them. These kind of files often... Read more

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I have avast antivirus,when finished scanning some files like c:\...\bgBodyOpenX.png are not scanned,it says that archive is password protected.I cant even move them to chest or delete them,please help.Thanks in advance.

A:some files could not be scanned

Hello, these may be system restore files ,please post the beginnimg after C:\ c:\...\bgBodyOpenX.png ..as these are not scannable.

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as this being my first post to this forum, sorry if i posted it in the wrong section.

i tried scanning these files on virusscan.jotti and on all my other antispyware and antivirus but they wont scan them

C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcrst.dll... file could not be scanned!
C:\WINDOWS\SoftwareDistribution\DataStore\DataStore.edb... file could not be scanned!
C:\WINDOWS\SoftwareDistribution\DataStore\Logs\edb.log... file could not be scanned!
C:\WINDOWS\SoftwareDistribution\DataStore\Logs\tmp.edb... file could not be scanned!
C:\WINDOWS\system32\drivers\sptd.sys... file could not be scanned!

i think i know symlcrst.dll cant be scanned cause its my nortons firewall of some sort but the others i dont know. help appreciated as my computer is acting really slow.

A:These Files Cannot Be Scanned

Your scanner should be able to scan everything, regardless of what program it belongs to.Please read the Preparation Guide for use before posting a HijackThis Log thread up and complete steps that you haven't already done until Step 9.Then download the new version of HijackThis from here. Then unzip/extract hijackthis.zip.If you are unsure how to unzip/extract, a link showing how to can be found by clicking here Then create a permanent folder and move hijackthis.exe into it. The reason for this is because HijackThis creates backups and they may be deleted they are in a temp-folder.How to make a permanent folder:Click My Computer, then C:\ and then on Program Files.In the menu bar (2nd bar from the top) select File>New>Folder.That will create a folder named New Folder, which you can rename to "HJT" or "HijackThis".Now you have C:\Program Files\HijackThis. Put your HijackThis.exe there by copying and pasting. I would recommend you create a shortcut for HijackThis for easy access. Just right HijackThis and select create shortcut. Copy and paste that shortcut onto the desktop.Please be patient, as there are a limited number of helpers and a lot of demand for help. Also, do NOT bump your topic, as the HJT team members work on a first come first serve basis, and if you bump your topic by replying to your thread. If you do so, they will assume someone is already helping you as your thread does not have '0' replies.If no one replies after 5 days, please post the link to your HijackTh... Read more

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Can someone tell me, why when I run my avast antivirus, it takes forever to run, and the results end up like this, where it couldn't check all these files

A:Solved: Avast results?

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