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XP upgrade locks up during install

Q: XP upgrade locks up during install

I've been trying to install a Windows XP upgrade on my system for at least a month, and I haven't been able to figure out what the problem is. I've tried formatting using FAT32, FAT32 (LBA), and NTFS filesystems, I've tried uninstalling incompatible hardware drivers, I've tried changing myriad BIOS options, and I can't seem to get it to install properly. It always seems to lock up during the part of the installation process where it detects devices. I've gone through just about all of Microsoft's support site for XP and haven't found anything that has helped me yet.

Anyone have any experience with similar situations?

Here are my system specs:

Operating System: Windows Millennium Edition [Me] (4.90.3000)
Processor: 2083 MHz AMD AthlonXP
Memory: 1024 MB
Screen Resolution: 640 by 480
Web Browser: MSIE 6.0.2800.1106
Graphics card: MSI Geforce3 Ti4800 SE
Motherboard: ASUS A7V8X
Sound: AC'97 Enhanced Audio Controller (WDM)

No peripherals connected
No other software installed

Preferred Solution: XP upgrade locks up during install

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: XP upgrade locks up during install

Pull the sound card and modem (if installed) and any Network card as well. Then remove them in Device Manager as well if they don't disappear on their own after booting. Then give it another try.
To go to extremes, uninstall the printer driver as well. You say all peripherals are unplugged so that's about all you can do other than try a different video card. Have you checked that your video card is XP compatible?

Good luck.

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I am using an Inspiron 1525 made by DELL and running Vista (Home Prem). I'm posting this request for help from another machine because mine booted into a screen that says

"Do not power off or unplug your machine. Installing upgrade 1 of 1".

But no upgrades are taking place (since the modem is idle) and I cannot get past this screen. Using cntrl+alt+delete does not work because the keyboard is locked out. I have tried to power off and then reboot while tapping or pressing F8 but I cannot get into SAFE mode. Instead the display is "restoring Windows" then it loads the message "Do not power off... etc".

This is so frustrating. I would appreciate some help please.

A:Vista upgrade locks up

do you have the vista disc to repair installation/boot ?


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I have a dell XPS l{ess then 1 year old} quad core Intel processor plenty of memory and all. I am trying to upgrade to win 7. The compability manager says I am fine for the upgrade. During the installation the computer seems to be locked up about 3 quarters of the way through. The progress bar is simply stopped. I started the install about 11:00pm and it's now 5:25am. Should it take this long? This is the 2nd time I have tried this and the same thing has happened both times. The only way to abort it to restart the machine and then of course I will have lost all the vista files and updates. any suggestions? Should I just let it keep going? Calling Dell is a joke of course. Thanks in advance!

A:Windows 7 upgrade locks up-help please


So surprised that you are having this problem. I have a Dell XPS 420 and I installed Windows 7 without any problems whatsoever. In any event, hopefully this link will provide some information
Common Installation Problems and Their Solutions

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Hi, I'm not sure where else to go but if you have a forum that you think would be able to answer this better, please redirect me.

My computer is about 2-3 years old. I tend to take good care of it but I'm having a locking up issue.

Problem: I use my computer mostly for Solidworks and some pretty heavy games. It typically does not freeze while in use. However, some times when it is not in use, it freezes and automatically resets itself.
Other times, I'll be doing some light work and it will freeze like it was 1995, mouse wont move, audio stuck on repeat, and the only option I have, is to do a hard restart.

Confusing parts: When the computer boots back up, I cannot hit enter or anything to get the computer to select "Start windows in normal mode" as opposed to safe mode. The only keyboard I can get to work with that is my Logitech rubber dome keyboard. My mech keyboards don't register. Even my wired Logitech keyboard G510s doesn't register. ONLY my cheapy one (I'll see if I can find you a model number if you need it) . Even more confusing is that my wired mouse won't respond either. The only peripherals that do respond use wireless (not all from one brand, the only commonality is that they're all wireless and work in the bios screens)

Going further down the rabbit hole: When I removed 2 of the 4 memory sticks upon my last boot up. My mech keyboard was recognized in the bios and I was able to select "start windows in normal mode." I don't know if this w... Read more

A:Computer locks/freezes up when not in use after a memory upgrade,

If you think its your memory slots just use 1 stick, try the 4 slots one at a time.

Also see your OCing reset to default see if it still happens...


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System booting to Windows 8.1 just fine. After upgrading to Windows 10, the boot process stops and locks on the HP logo screen. A keyboard key must be depressed before it will begin loading the OS into memory and displaying the Windows Logon screen. Through no fault of the user, this symptom occurs and HP wants to charge to have it fixed. Why? The user followed the instructions from Microsoft for upgrading. Then the HP causes this symptom. Please help. Thank you.

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I recently upgrade my OS from 8.0 to wind 10 in hoping that this will fix the issues of my computer freezes and locks up which requires me to reboot a few times before the computer gets to a point it get stable to function for awhile. I had the same issues before under win 8 when I built my machine. Recently I had to rebuilt my pc because the mb died on me. I purchased a new mb, ram, cpu, one nee hd, and video card and blu ray burner.

It took me hours to load win 8 from my OEM disk until my need hd, often would locks up during installation before i could finishing installing win 8. Now download win 10 upgrade and install it over win 8. The installation was a snap! But I still have problems as before. Recently I install win 10 clean and remove win 8 to see if that could help the issues still there. I ran a MEMtest to see if I had a memory issues nothing. I bought a new psu too the issues are there.

I had this constant issue since win 8 OEM and I can't figure out what the problems. Are there any free diagnosis programs to run to find out the issue is? My gut feeling is the OS itself from win 8 before I install win 10 over it.

PC spec
blu ray burner from LG
Gygabite MB 970A-UD3P
AMD FX Black Ed 6300 AM3+
Crucial 8GB 1600 Dimm
EVGA GT730 1 GB D3 video card
3 WD Blue 1 TB ea HD
1 WD Green 1 TB HD
TP LInk wifi card model TL-WN881ND
OS win 8 64 bit then download win 10 ISO
PSU 600w

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I attemted an upgrade from win98 to XP on a 333 mhz computer with 64 megs ram and everything went fine at first. There was no error message about the computer being too slow.

Here is what happened:
I started upgrading, everything was very straight forward. Then it finished what it called "preparing comptuer for setup" and wanted to reboot.

Now, at reboot it goes to a blank screen after I choose either "continue with xp setup" or "cancel xp setup". I tried just about everything I knew, but no matter what, it goes to the blank screen.

Was the computer too slow to handle it, or did something just go wrong?

A:Attemp upgrade to XP on slow computer. Now locks at startup.

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Hi! I decided to redo my computer. I put the install disk into the dvd-cd drive, rebooted, the press any key to boot from cd message appears. I press enter, the screen changes to Setup is inspecting your computer message, then the screen goes black, and nothing happens---it locks up. I tried another xp cd, and the same thing happens. I borrowed a disk from a friend to try, and the same thing. Within xp, I can put the disk into the drive, and the xp screen opens asking if you want to install, browse files, etc. Why won't it install? I thought maybe a virus, but the cds are ok. I was wondering if I used the Western Digital start up disk, and formatted the hard disk that way, would that clear up anything that is preventing the install, or would I just be left with a blank disk? I was thinking I could remove the drive, put it in another computer, and install it from there, but xp would be looking at a different hardware configuration, so it wouldn't work. Any and all responses will be greatly appreciated. Thanks.

A:Xp Install Locks Up

An addendum to the above. I dual boot with server 2003. Is there anyway to install XP from within that os? I put the disk in the drive in that os, and the XP screen appeared, but the option to install was greyed out.

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Hi! I decided to redo my computer. I put the install disk into the dvd-cd drive, rebooted, the press any key to boot from cd message appears. I press enter, the screen changes to Setup is inspecting your computer message, then the screen goes black, and nothing happens---it locks up. I tried another xp cd, and the same thing happens. I borrowed a disk from a friend to try, and the same thing. Within xp, I can put the disk into the drive, and the xp screen opens asking if you want to install, browse files, etc. Why won't it install? I thought maybe a virus, but the cds are ok. I was wondering if I used the Western Digital start up disk, and formatted the hard disk that way, would that clear up anything that is preventing the install, or would I just be left with a blank disk? I was thinking I could remove the drive, put it in another computer, and install it from there, but xp would be looking at a different hardware configuration, so it wouldn't work. Also, about a week and a half ago, I used a USB flash drive to move some files to another drive. I removed it safely each time, but could windows be reading that somewhere and be "confused"? Any and all responses will be greatly appreciated. Thanks.

A:XP Install Locks Up

It appears to me that some hardware is causing trouble.

You need to remove and reattach your hard disk data and power cable. If you have PCIE graphics card, remove and reattach firmly. Remove all the unnecessary peripherals and PCI cards. You can attach them later when Window is installed.

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Hey, im having trouble installing windows 7 onto my pc that i built. It seems to freeze up every time i install it. It freezes up at different stages but i have never been able to complete it.

My spec is:
Intel Q6600
Foxconn n15235 motherboard
Nvidia 8800GTS
2gb ram (1 stick)
160gb IDE hard drive

Can somone please help?



A:Windows 7 install locks up

If you built it, then the problem is most likely hardware-related. You should retrace all your steps.

You could try installing Ubuntu to see if Windows has a special problem.

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I've had Vista Ultimate x64 installed for a day now. And about 20 minutes ago I went to install LOTRO from a DVD-ROM and Vista locked up. So I reset the system and tried again, still locked up. Tried installing a different game from a DVD and it still locked up. This was after an update from beloved Microsoft. I checked the installed updates and it was a bunch of security updates, DreamScene and Secure Online Key Backup.

Any help would be much appreciated. I hope this is a common issue and can be fixed.


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Hi. I am working on a PC for a friend at church. This PC had LimeWire on it. I have removed that program (I hope) and have been trying to install antivirus for her. I have tried AVG Free or Avast; however, the installs keeps crapping out.

The problem with the PC is that it keeps locking up. No matter what browser she is using (I have Firefox, IE8, Safari and Chrome installed), it locks and you have to hard-power-down the PC, using the power button.

Here's the PC specs:
HP Pavilion a1720n
Windows XP Pro SP3
SuperAntiSpyware (4.33.1000 Core 4528 Trace 2331 01/26/2010)
Spyware Blaster 4.2
Spybot Search & Destroy

Here's my HiJack This log:

Logfile of HijackThis v1.99.1
Scan saved at 9:17:32 PM, on 5/12/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)

Running processes:
C:\Program Files\COMODO\COMODO Internet Security\cmdagent.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Prevx\prevx.exe
C:\Program Files\Executive Software\DiskeeperLite\DKService.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\LogMeIn\x86\RaMaint.exe
C:\Program Fil... Read more

A:Browser & PC Locks Up / AV Won't Install


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I get through copying files; and then to Starting Windows.

Thats as far as I ever get.

ASUS laptop with Intel i3

A:WIndows 7 Install Locks up.

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Trying to setup a dual boot Win 8 & Win 7 HD. I wiped entire drive, shows all unallocated space. Set the UEFI to boot CD-ROM first and checked that my Win 7 disk has the cdboot.efi file where it is supposed to be. I re-start the machine and it starts installing setup files then freezes at the windows 7 4 color window pane. I'm stuck trying to follow the install windows 7 using UEFI instructions. Any ideas? UEFI is seeing the CD-ROM and starts it and installs files from it?

A:Locks up when following UEFI win 7 install

Welcome to EightForums.

Are you booting the uEFI DVD Drive?

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Hi. After upgrading BIOS to 2.12 the CPU frequency is locked to the lowest possible (disregarding BIOS settings). Plugging in the battery makes it work again.For the sake of prolonging my battery life I ususally run without it when safely docked at home.Anyone else experiencing this? I assume it's a bug?

A:Bios upgrade to 2.12 on T460p locks cpu frequency to lowest when running without battery

It sounds like a bug might have been fixed.  I would expect it to slow down if you had just a battery (no A/C) or just A/C (no battery).  The charhing circuity won't "cook" the battery.  It will stop charging when it is fully charged.

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My computer is a HP slate 500, with 2gb memory, 128gb ssd drive running windows 7 pro. A few days ago my computer began to freeze for no apparent reason. I ran chkdsk/f and it fixed a few things, but the freeze would continue. I ran a full scan of malwarebytes and windows defender, neither showed anything. Last night I tried to run sfc / scannow twice both times the computer froze. The first time it was a 50% the second at 81%. I tried again today and it got to 87% and the screen went black. I tried a system restore point, but that failed. I tried restore from system image and it failed. Tried startup repair three times all failed. I tried system repair disk it also failed. I tried to do a clean install with the win7 pro disk that came with my computer and it locks up at the installing point. Any advice?

A:Computer locks up on clean install of win 7 pro.

It sounds like there may be a hardware issue. Perhaps a failing memory module, motherboard, etc. One of the Forum members prepared these troubleshooting guides. They might help isolate the problem if you can boot your machine (perhaps in Safe Mode).

Troubleshooting Windows 7 Failure to Boot

Troubleshooting Steps for Windows 7

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Hi, i just built my first pc yesterday, it all went fine new motherboard,cpu and ram. It starts up fine, i can navigate the bios without it stoping at all, however when i try to install an os it will randomly at any stage of the installation freeze. This has happend on different stages of installation on both my copy of Vista and Xp.

I tryed to run memtest to see if it was a ram problem but within seconds of starting memtest my pc just restarted itself.

cpu : i5 2.66 , 750

Motherboard : MSI P55-GD65, P55, Socket-1156

Ram: 6 gb ddr3 1.5 v, triple channel.

Graphics Card : GTX 260 Core 216, i've also tested with an 8800 and a 8400.

PSU: 550 W i can get more information about this if needed.

Also i know that ram iis triple channel which that board doesnt support, which was a mistake on my part, however that cant be the problem? im trying to run it with juust one of the sticks.

In my ignorance of computer hardware i know i've probley made alot of mistakes with either what i've bought or how im setting it up. Any ideas or suggestions would be very appreciated im near to pulling my hair out over this.


A:First Build and locks up randomly during OS install

Okay, what power supply are you using (brand, model, amps on 12V rail)?

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Trying to install Frontpage 2002 on my Vista with Home Premium, which begins installing and then hangs/locks up at two different .exe files (depending on the install choices) mstordb.exe or mcdlc.exe. Any ideas how to get this to install? All my websites are done in Frontpage and hosted on servers with the extensions. I dont want to recreate them in some new software and dont have any money to purchase something new any way. I did try to download some freebie WYSWIG web creation tools, but would prefer just to get my Frontpage going. Thanks for any help.


A:Frontpage Install Locks up with error

Originally Posted by Sky S

Trying to install Frontpage 2002 on my Vista with Home Premium, which begins installing and then hangs/locks up at two different .exe files (depending on the install choices) mstordb.exe or mcdlc.exe. Any ideas how to get this to install? All my websites are done in Frontpage and hosted on servers with the extensions. I dont want to recreate them in some new software and dont have any money to purchase something new any way. I did try to download some freebie WYSWIG web creation tools, but would prefer just to get my Frontpage going. Thanks for any help.


Hi again, I take it there is no answer for this?

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OK heres the story, my desktop has been down for a while ... about 6 months. I wiped it clean from issues of locking up. I have done 3 fresh installs of Windows 7 Ultimate 64 bit retail using all up to date drivers and everything, I have tried with CPU overclocked and normal clock. When I boot up she runs fine and then when I start listening to music off of my backup drive or browse the internet she will lock up at random, and by lock up I mean it is like im looking at a picture of my screen frozen with no responsiveness whatsoever not even the mouse moving no HDD activity ... nothing! So Ive installed the OS 3 TIMES fresh install new partitions format etc. It does it every time after I let windows update do its thing or just listen to music off the backup drive.
Specs are:

Windows 7 Ultimate x64 Retail
Biostar A780XA2-03 Socket AM2+ Motherboard
AMD Athlon 64 X2 3800 CPU
4GB Ram - I have swapped sticks that I have had - ( 4 1gb sticks 533mhz)
Nvidia 8300GS on PCI Express x16

A:Windows 7 Fresh Install Locks Up

Check your ram.
Memory Diagnostics Tool
Memtest86+ - Advanced Memory Diagnostic Tool

Check the hard drive with the manufacturer's diagnostic tools.
Hard Drive Diagnostics Tools and Utilities (Storage) - TACKtech Corp.
HD Diagnostic

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About a week ago downloaded/installed ie8. Since then PC has started locking up.

I uninstalled ie8 from control panel, uninstalled lots of other things too (Google Desktop Search that was hanging), McAfee (using the removal tool as well as searching through registry for "McAfee" and deleting in addition to control panel uninstall), Adobe Reader, and various other unneeded programs. Also set many services that I believe are not necessary to not start automatically, but don't have the whole list. Installed and started using Firefox instead of ie.

System seems to stay up longer, but still locks up after a while. It seems to be random - sometimes will lock up right away, sometimes can go for an hour or two. Possibly working with MS Outlook attachments contributes (but will lock up even without Outlook open).

I'm really not sure if there's any malware or not - I don't see anything obvious in processes; but suspect maybe the registry is a bit scrambled after years of various software installs.

Don't think it's heat related, it can happen after being off all night.

I tried Advanced Registry Care, but it didn't seem to help so I restored the registry afterwards.

Not sure where else to start, any help would be appreciated.


A:PC beeps and locks up after a while, can't re-install McAfee, maybe ie8 related

Have a look in the Event Viewer for any errors at the time your computer locks up.To open the Event Viewer go to Start > Control Panel > Administrative Tools > Event Viewer. Alternately, go to Start > Run and type in "eventvwr.msc" (without the quotes) and press Enter.Check in all the categories.If you find an error that occurred at the time right-click on it and select properties. Copy the information in the window and post it back here. This will help us diagnose your problem.How To Use the Event Viewer

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It all started while trying to install my digital kodak software and I got the install shield/ikernel.exe error message. Then I noticed some programs like Word would not work properly,opening files etc... Now my computer will not do nothing right it just locks up and takes about 10 min to open. Most of the time my DVD and CD/RW wont even work. My computer needs some major help

A:install shield/ikernel/computer locks up

Closing Duplicate, please reply here:


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A week ago I woke up to find that my computer wouldn't boot. I used my WindowsXP CD to see if I could figure out what was wrong. I suspected a motherboard or processor failure. The place where I bought the motherboard and processor as well as the hard drives said that most likely it was the hard drive. He was right the boot sectors of both of my hard drives were corrupted. I bought a new larger hard drive and re-installed WindowsXP Pro. I noticed that Windows Explorer (not Internet Explorer) was locking up very frequently. However, if I would try and open a folder containing *.jpg files it immediately locked up every time. (It also locks up randomly but not too frequently). I get the following error message:

The Instruction at "0x7c910efe" referenced memory at "0x006d0053" memory could not be read. Click on OK to terminate Click on Cancel to debug.

It doesn't matter what choice I make, Windows Explorer remains frozen until I do a Ctrl>Alt>Del.

Any suggestions? I have checked for malware, for virus, you name it and I have checked for it. I am sure there is something that I am overlooking. I have Trend Micro Internet Security 2009 installed.

Thanks in advance!!

A:New XP Install, Windows Explorer Locks up opening *.jpg files

How old was your former HDD? If your new HDD & the former HDD are from the same lot, well, .....
Is your profile correct, xp pro sp3?

Did you install SP3 immediately, or upgrade to SP3?

1. open a .jpg in c:\D & S\user name\my docs\my pics\sample pics. Does the problem occur?
If yes, boot to safe mode, & do the same.
If no, something running in the background is causing the problem.
If yes, run diags for your HDD & ram.

Verify that you have the latest drivers.


take a look here

BTW: http://help.lockergnome.com/windows/Windows-Explorer-fault-opening-picture-files--ftopict585085.html


Posting the same issue at multiple forums may result in confusion.


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Not sure if this is the right thread for this, but if not let me know.

I have An Asrock dual sata 939 MOBO, with a opteron 165 dual core processor 1.8ghz, an AGP 7800gs vid card, and 2 gig ddr ram.

I used to have intel p4 3.2 ghz, same vid card, same ram and it all worked just fine, even when using the same codec pack im trying to install now.

windows media player will not play AVI files. says it cant download the codec, so when i install the very same codec i used on my previous machine, and try to play it again, it seems to lock up. the mouse will still move, task manager wont come up, nothing i click on does anything, and acording to my g15 keyboard, both cores of my processor are running around 40-60 percent. Ive let it sit there for a while, but it never recovers, and the screen will flash to black for a second, then come back, it will do this a few times. I have to press the reset button to restart. and every other program that i have tried so far seems to work fine, but it will not play avi files which played just fine on my previous machine. so nothing is wrong with the avi files, i have the latest vid drivers which i also had on my previous machine.

any thoughts or ideas? This is driving me nuts!

A:Will not play video files, when I install codec pack it locks up

try a different codec?

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I've installed all the patches from the very first ones to the latest 1.6 and same result. Game runs fine unpatched but after patching, it will appear to start. The logo screen comes up. Cd whirls for a bit then blammo. Lock city. I have to reboot to get into Windows. Please help somebody!!!!

MOTHERBOARD: (754-pin Socket) GigaByte GA-K8NS nForce3 250 Chipset AGP8X w/LAN,USB2,&Audio
CPU: (754-pin) AMD™ ATHLON™64 3000+ CPU w/ Hyper Transport Technology
SOUND: Creative Labs SB LIVE 24.bit 7.1
2nd HDD: MAXTOR 40gb 7200 RPM 133 HARD DRIVE
OS: Windows XP Home

A:Solved: Battlefield 1942 locks computer after patch install

This is a consistent problem that many people encounter on this forum, including myself.

There have been several other topics similar to yours; check those using the search function. I, however, am not sure if you will be able to find a solution.

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I have my uncles laptop with me, an Acer Aspire S570Z, which comes with recovery DVDs. I recently removed all partitions on the hard drive and did a full system restore using these two discs.

After that I attempt to boot Vista normally and it seems to lock up completely during the boot splash screen with those animated squares. It does this every time. No discs are in the DVD drive, no external peripherals are plugged in.

Now, Vista DOES boot okay in Safe Mode, but that's about as good as it gets.

Also, before removing all the partitions there was a secondary installation of Ubuntu Linux alongside Windows which seemed to work flawlessly so I'm not sure why Vista is locking up, even after restoring the OS to it's factory defaults.

Any ideas?

Edit to add: Okay, Safe mode doesn't actually boot correctly. Once it begins to present the GUI, a pop-up explains that "The installation cannot finish in safe mode".

I've also found a separate Vista "upgrade" DVD which I've booted from and am doing a Custom install with, over-writing the OS on the hard drive right now. Maybe this will work...

A:Fresh install of factory software (with Vista) locks up during bootsplash screen

Can you check the event viewer, see if it has any complaints.

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My computer locks up while using internet explorer. It also locks up during shutdown. It seems to run fine if I am doing anything else.

So far, I have tried:
Clean up
Ad Aware
Avast virus scan

Here is my HijackThis log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 3:05:44 PM, on 4/9/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16640)
Boot mode: Normal

Running processes:
C:\Program Files\Windows Defender\MsMpEng.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Valve\Steam\Steam.exe
C:\Program Files\Microsoft ActiveSync\Wcescomm.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\PROGR... Read more

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My Computer has Windows XP Professional-64 Edition version 2003 Service Pack 2.
I use the Windows Firewall and Avira AntiVirus.

About a month and a half to two months back, my computer began periodically freezing up, not BSOD but just freezing and Ctrl+Alt+Del would not/still does not work to shut it off so I have to hardboot with the button it to shut it off. This would/does happen repeatedly every night while on the internet, however never during an online game session ? only while surfing the Internet.

Not long after that, my yahoo email was compromised where I started receiving email back from my contacts saying they think I had a virus because I had sent a blank message with a link to some drug site ? but there was nothing in my sent folder. After this happened, I removed all my contacts from my address book (so this wouldn?t happen again), and changed my password to my email account.

I checked my Avira for updates and do a scan (which I do weekly manually), figuring I may have a virus, and realized that despite this being set to automatic start up when I turn on the computer it was disabled, and could not be turned back on via the Avira control panel or services tab in the windows control panel. I then got a message the file was corrupt, so I uninstalled and reinstalled it (after hours of trying because my computer would lock), and it would freeze mid way through the scan and lock up. While trying to look up the problems I was/am having on line I was still getting ... Read more

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Thanks in advance for your help.

I have other posts on my VISTA reinstall problems but I'll make it short to say I had to reinstall my OS. Knowing I had to reinstall Office, I also installed Works 9.0 that came with computer (Dell). Now, that is exactly what was installed before when I installed the Office 2007 just fine the first time (pre-reinstall of VISTA).

However, now when I go to install Office, it tells me it can't find a required upgrade product. On the box Works 9 is listed as an eligible product and that is what I have installed. It gives me an option to browse to the folder where it is installed but I've tried and don't quite know where to point it to find what it wants. Works seems to be in many folders.

Does anyone know what I can do? I don't have internet on that specific computer right now because of the VISTA reinstall issues (see other post) has created an issue with all the network drivers.

A:Can't install Office Upgrade...Why? I have listed upgrade product.

Have you started up your copy of Works to see if it functions?

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I recently obtained an upgrade for Vista Ultimate (I'm currently running Vista Home Premium), dated 2007. According to the upgrade chart, it's supposed to be perfectly fine to upgrade from Home Premium to Ultimate. However, I get past the product key dialog and the next one indicates that my system is not capable of taking an upgrade, but can perform a clean install. Strange.

I went on-line and ran into a blitz of different answers to this problem, but finally found something that might look like the reason:

Q. Could this problem be occuring because I have Vista Home Premium SP2 applied, and my Ultimate Anytime Upgrade only includes SP1?
A. Yes. you would need to uninstall the Windows Vista SP2 and then upgrade to Windows Vista Ultimate.
Note: An upgrade always begins at the desktop. After uninstalling Windows Vista SP2, boot to the Windows Vista Home Premium desktop, then insert the Windows Vista Ultimate upgrade DVD disc in the DVD drive.

Is this right? Do I need to roll back SP2 in order to do the upgrade to Ultimate, then re-apply SP2 once it completes?
Also, side note question: I entered my product key and then the installation type dialog came up next after a few moments. Does this mean my product key passed the validation? I just want to be sure that my product will activate, as I bought this 2nd hand and was assured that it wasn't activated.

A:Ultimate Upgrade won't upgrade--only Clean Install option given

I am not going to answer your question, directly, but will say that a clean install is always better. Go with the clean install. You do not save time with an upgrade if you take into account the multitude of problems that may occur.
Back up your stuff, use Windows Easy Transfer and all you need to do is reinstall your software and you have the very best installatio, a clean install.
Enter your key after you have used the system for a few days, your software is all installed and you are satisfied, you have 30 days, which can be extended.
Clean Install From Upgrade Vista
Would you want your old car after being detailed or a brand new 2012 car, it works the same with the OS.
If you choose not to use my advice, you need to have SP1 with an SP1 install.

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I purchased an upgrade key from Microsoft last year and used it on my Win 7 home premium 64 bit installation and upgraded it to Win 7 pro 64. Lately, my system has gotten squirrelly and I wanted to
do the "upgrade" (repair) install from my CD. The system will not allow me to do this. It says that
Windows 7 Pro cannot be upgraded with Windows 7 Home Premium.

So now I'm stuck unless there's a way to uninstall the pro upgrade and revert back to home premium.
Is there a registry key I can delete or something so that it will work? I don't want to lose all the neat programs I have installed.

A:Can't upgrade install after running anytime upgrade

You are going to have to do a few registry tweaks to fool the Windows Installer in thinking you have the previous version. Once you have done so you can continue doing the upgrade repair process however you must do it while the machine is currently booted. (From the Desktop).

This link provides a good step by step process which you may want to try.

Please note that I have not completed these steps so please proceed with caution.

EDIT: I had to attach the link into a text document since the URL could not be copied.

Hope This Helps,
Josh! =]

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Dell Inspiron 1720 Laptop,2G Ram,Vista Home Premium,32 bit,SP1 added,I am a novice with computers,forums.

Had a lot of problems(mostly blue screens,) from day one but finally got Vista running fairly well,that is until trying to download SP2 through Update!It crashed computer ,erased restore points and Restart Repair would not work until I got lucky and did full reboot and finally got message errors Files Can't Be Found (0x80070002) and on other occasions (0x8007000D),!Microsoft Help gave the usual list of solutions that I had already tried ,from using Update Readiness Tool ,running SP2 from Disc that they were nice enough to send,to complete Uninstall of 3rd party Software,turning off services etc.!Then they said to run scan now from Command Prompt which failed to fix problem and said some files fixed but others were moved to (Found? )!After running Scan Now again as Administrator it still would not let me view files but somehow I got Notepad to open and it said something about CBS.logs?
So Microsoft finally said they will send Windows Vista Disc with Sp1 at no charge (which "surprise", Dell would not do)so I can do something called an In Place Upgrade Repair Install!Has anybody done this and does anyone have full instructions for doing an In Place Upgrade Repair Install,this is only link I found (Repair Install For Vista is old and not for 32 bit,and gives me pause and a million questions ,is my product key really still good ,will reactivating wor... Read more

A:Vista SP2 will not Install(error 0x80070002),In Place Upgrade Repair Install

Hello Steven, and welcome to Vista Forums.

With the problems that you are having, I would recommend that you backup anything that you do not want to lose and do a clean install instead. This way you will not have to worry about remnants of your previos installation messing with your new installation. After installing Vista with SP1, I would recommend installing the SP2 also. It may be best to only install a few updates at a time, or one a time for the ones that require a restart, to avoid them possible conflicting with each other during the restart.

Hope this helps,

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Want to install OfficeXP Pro Upgrade on new laptop without first installing Office 2000 Pro (was on previous laptop and so have original CD and why purchased upgrade of XP version).

Not a convenience/time/being lazy issue, but have had very poor experiences when doing similar upgrades in the past. Installs appeared to have gone OK only to then invariably quite a while later having problems that take forever to resolve and causes end up being due to the upgrades not having done a 100% 'clean' job, i.e., leaving/not replacing various .DLLs, etc.

Any/all suggestions greatly appreciated.


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Is this what the future has come to? When I have a fatal problem with my OS I have to start all over again? XP repair install is way better than this.

A:Is 'Upgrade install even meant to function as a repair install at all?

In Windows 7, a repair install is also known as an "in-place upgrade install". This tutorial explains how to perform a repair install and also shows how to obtain a legal installation disk if one is needed.

Repair Install

I've successfully repaired several Windows 7 machines and in each case it took less than 90 minutes. After completing the process it will be necessary to reinstall Windows Updates. That could take another 90 minutes or more depending on how many updates are available.

Some folks prefer doing a clean install just to get rid of the factory bloatware and start off with a wiped hard drive. One of the Forum experts prepared a tutorial on how to clean reinstall a factory OEM machine.

Clean Reinstall - Factory OEM Windows 7

And the basic clean install tutorial.

Clean Install Windows 7

Hope this helps.

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During a virtual install, there is a question to install upgrade which says will move everything to the (new) windows folder or to install clean.
If I answer upgrade, will all my windows ?stuff? be MOVED from my Windows 7 Pro? When I close the virtual machine will there be nothing left for my Windows 7? I?d like to have access to my Windows 7 drives, camera, etc.
Or do I need to do a clean install?

A:Install Consumer Preview – Clean Install or Upgrade?

Hello Beachboy, and welcome to Eight Forums.

If you are installing W8 (guest) in a VM running in W7 (host), then it will not affect your W7 installation at all since it's only a VM running in W7.

Depending on what VM program you are using, you might take a look at the tutorials below to see if they may help. Once setup using either tutorial below, you would go into the VM's settings to set what you would like to share/use from your W7.




Please, let us know if you have any further questions.

Hope this helps for now,

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I originally did the upgrade install of Windows 7 from Vista to Windows 7. I am seeing that I now am running "ChkDsc" every time that my computer is shut down. I was told that I would be better off to do a clean install and reinstall programs and files. Can I do a clean install with my upgrade disc, or will I be creating additional problems ?

Thanks in advance

A:Perform Clean Install after Upgrade Install

See the "sticky" in this same forum:

Doing a Clean Install with a Upgrade Windows 7 Version

Assuming that your problem isn't based in hardware, the clean install is recommended.

Make sure that you have drivers for your Ethernet controller on hand, in case that the Win7 installer doesn't have them. (As you don't list your system specs, I can't guess about that.)

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I have read the tutorials on here about using a win 7 upgrade disc for a clean install, but let me tell you it don't work for me!

I bought a new hard drive and win 7 upgrade disc (I do own a copy of win 98 and win xp upgrade so thats all legal) I put the win 7 upgrade disc in and it started to install it gets right to the bit where you need to put your product key in and then its says INVALID LICENCE KEY I ve tried and tried but thats all it will say (and yes I did un check the activate windows on line)

So I then tried installing my xp upgrade disc after it scans the hard drive it says please put your copy of win 98 in the disc drive to see if you are eligible for the upgrade (not exact words but you get the drift) after it checks it then it says put you xp disc back in the drive. but it wont install it just keeps going round in a loop doing the same things as above and wanting to re formate the drive all the time and asking for the win 98 disc.

I am now thinking of having to install win 98 then xp upgrade then win 7 (I want to use the 64 bit disc too) seems a bit long winded but I don't know what else to do. Its a bit of a pain because win 98 disc won't recognise my cd drive I assume because its SATA, anyway I have an old ATA/IDE cd drive which I ve just rigged up and win 98 is now formating the drive but its gona take ages.

Any help ? or is my long winded way the only way ?

A:win 7 upgrade disc won't install as clean install

If the key is indeed illegal, nothing that we can do. If it is lega
When it asks for your key, do not give it. Untick the box allowing for automatic activation when on line.
Then install programs, use the system when you are ready, but before 30 days, activate by phone.
Activate Windows 7 by Phone

If you key, for whatever reason, is not valid, this nor any other method will work.

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I'm a new Win7 user and a new Seven Forums user. Quick questiion for you guys... Can I do a clean install of Win7 w/ the same upgrade disc I used for an upgrade install on the same computer? I did an upgrade from Vista install and activated the key.

Windows is working fine btw, but I want to do a clean install. Is it possible or will I need to buy a Windows 7 Disc?


A:Clean install of Win7 after an upgrade install?

Hello STC, and welcome to Seven Forums.

Yes, you can do a clean install with a Windows 7 Upgrade copy.

Clean Install with a Upgrade Windows 7 Version

Hope this helps,

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Hello My mum has a Packard Bell M3871. Recently she had a problem that she would turn on the computer and the date would go to 1/1/2011 and not all startup applications wanted to boot up like the antivirus etc. I decided to restore the system to factory settings. Worked fine. The next day the date went back to 2011 and i wasn't able to use the internet as it said the connection is not private and it was recommended to install updates. So i waited a few hours while it was searching for updates and no sucess. Keeps on searching and cannot find anything. I even tried upgrading to windows 10 but the installation get's stuck at 99% and after a manual restart windows 7 loads as normal. Any help is highly appriciated!

A:Fresh install will not let my upgrade or install updates

Hi: See if installing these two W7 updates resolves the problem. https://support.microsoft.com/en-us/kb/3083710 https://support.microsoft.com/en-us/kb/3102810 You can also read this article for more info... http://www.zdnet.com/article/sticking-with-windows-7-the-forecast-calls-for-pain/

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I've a customer whose Win 7 Home 64 bit won't install all the updates. He's got a list of ~24 updates that, when installed, results in error code 8007371b or 80073712.

I've run SFC successfully with no errors as well as AntiMalwarebytes. Also ran MS Fixit 8025769253168492.4.1 which said it found 2 errors and fixed them (but it didn't really). Curiously, when I ran this util in Safe Mode, it reported back that two errors were found but only one could be fixed.

Also ran MS Fixit 50123 successfully.

Downloaded and ran the Update System Readiness Tool which found no errors to fix.

Booted in Safe Mode and also in Clean boot. Still could not successfully install the updates.

The Windows Update troubleshooter was run but it too didn't fix the problem.

Customer had tried the Upgrade route from an ISO he made and it ran to about 75% completion but then failed. He said the failure point happened when the upgrade was installing applications (???? ) or something like that.

I want to re-run the upgrade, but what I want to know is, is there something else I could check prior, something that help me identify the problem. TIA

A:Some Win7 updates won't install. Can't install SP1 or Win 7 Upgrade

Oh, one more thing. When the upgrade failed for the customer, the error message referenced lack of disk space. However, he's clearly enough space (~800 Gb). He couldn't remember the exact wording but the message stated something similar to "not enough disk space to install the applications."

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Hi Guys, I'm trying to upgrade a Windows 7 Ultimate 64-bit machine to Win 10 Pro 64-bit. Ideally I want a clean install...

I tried using the method that worked before on other PCs (Media Creation Tool -> Upgrade this PC) but I got a BSOD when it was "Checking for Updates", so I was wondering:

Do I have to go through the upgrade saga prior to a clean install, or can I just do a clean install straight-off?

I have the Win 7 license key and have a Win 10 (1511) Install DVD to use.



A:Win 7 -> Win 10 upgrade - can I do a clean install instead of upgrade?

Install it as an update first and wait for it to activate. Once it is activated, you can format the drive and do a clean install. Just skip when asked for a key during installation as you don't need one. When it is finally installed, it will contact Microsoft and see you have an activation for your computer, which it will use to activate.

After Windows 10 is activated the first time, it remembers the hardware, so subsequent installs use the same activation if your hardware has not significantly changed.

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I'm finding this decision quite hard to decide on and can't decide what to do. I am very picky about wasted space or unnecessary stuff on my hard drive, yet I'd rather not install everything all over again which will take about 20 hours or so.

My question is...if I do an upgrade-install, can I just delete everything in the Windows.old folder and have everything practically the same as a clean install? Or will there be still be some left over things from the hundreds of programs I've installed and uninstalled?

Edit: I've ran the Windows 7 Upgrade Advisor and everything seems ok.

A:Better to upgrade-install or clean-install?

A clean install is always better, and is not always easier than an in place upgrade. The reason is that any Virus, corruption or other problem that you have with your prior OS, will carry over to Windows 7, with an inplace install. The members of this forum disagree on many things, but it is almost unanimous that a clean install is best.

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Clean installing W7 x86 is no problem. But
1) upgrading Vista x86 to W7 x86 fails and automatically rolls back to Vista, and
2) attempt to clean install W7 x64 results in BSOD when rebooting to finalize the process.
Any suggestion would be appreciated.

A:Two issues: Upgrade install of W7x86 fails and W7x64 fails to clean install

Hi churin and welcome to Se7en Forums

I would actually never contemplate on upgrading one OS to another - a clean install is by far the best way to go. True, installing the upgrade version of Vista as a clean install means that you actually install Vista twice, once on an empty drive/partition and then as an upgrade over itself, but it is the same OS. I would expect that the same (or similar) procedure would be true for W7. This could explain your first problem.
As for your second problem, it is possible that your download is corrupted for some reason or other. You could try downloading it again to see if that is the problem.

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Windows Vista x86 and Windows 7 x86 users in Catch 22 situation trying to restore systems!
During Factory Restore of Vista x86, upgrade of Vista x86 to Windows 7 Ultimate x86 SP1, or install of Windows 7 Ultimate x86 SP1 and validating install online, Windows Update fails after mandated update.
Unable to manually download requisite updates due to "Browser our of date" error from Microsoft Support website!
Downloads only available from Support.Microsoft.com website

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I upgraded from Vista to Windows 7. I currently have some issues that I think can only be resolved by a re-install.

How do I achieve this - do I have to re-install Vista and then upgrade again or what?

A:How to re-install upgrade?

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Hey everyone,
I pre-ordered the windows 7 home premium upgrade from newegg. UPS said it would come today, but it didn't. My friend has an RTM disc. Is it possible to install home premium from the RTM disc without a serial number and then when my upgrade copy comes in, enter it without reinstalling?


A:Possible to use upgrade key with RTM install?

If you're talking about the RTM version that was downloaded for those who were in the beta test, the answer is no, since that version was Windows Ultimate, and the key you have, or will get, will not work to install Windows & Ultimate. It sounds like you're just going to have to wait.

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Hi there,

I've been having some trouble upgrading to IE7 from IE6. Everytime I install IE7, the installation goes fine, and it almost finishes I believe (installs windows core components etc.) but then ends abruptly, says that it cannot complete the installation, and that it will restart to remove the installation files and for me to check the Windows troubleshooting page. I checked the page and looked at my IE7.log, and it looks like there was a problem writing to a registry key (log posted below). I tried altering the permissions for the keys, but when I navigate to the key in the registry editor and click on the folder, an error pops up: "Cannot open [folder]: Error while opening key." So, I cannot change the permissions. Do you know what is going on?


Here's the ie7 installation log:

0.594: ================================================================================
0.594: 2007/10/07 00:07:50.921 (local)
0.594: c:\63d2095502226eddcfcb443a\update\update.exe (version
0.641: Hotfix started with following command line: /quiet /norestart /er /log:C:\WINDOWS
7.203: IECUSTOM: Scanning for proper registry permissions...
8.156: IECUSTOM: Scanning for proper registry permissions...
8.438: IECUSTOM: Scanning for proper registry permissions...
8.766: IECUSTOM: Unwriteable key HKCR\news
8.781: IECUSTOM: Unwriteable key HKLM\SOFTWARE\Classes\news
8.813: IECUSTOM: Backing up registry permissions...
8.813: IECUSTOM: Unable ... Read more

A:IE7 Upgrade won't install

what's your operator system? win2003 or winxp?

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