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XPS 13 9350 Fails to boot into Windows 10 after Dell BIOS update

Q: XPS 13 9350 Fails to boot into Windows 10 after Dell BIOS update

I have a new XPS 13 (Service tag 64K2KC2 ePSA Build 4304.07) that I have only had since the 16th of this month.
All has been fine until a couple of hours ago. A Dell message popped on the lower right hand corner to of the screen to tell me there was a Dell bios update. I selected to install the bios update and now the laptop will not boot.
I get the Dell logo and then a plain blue screen.
Any ideas how to recover the system?



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Preferred Solution: XPS 13 9350 Fails to boot into Windows 10 after Dell BIOS update

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)


Frustrating to have automatic update screw up my computer. Worked fine until I completed the update from Dell on 7 Oct 2016.

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I keep getting offered the update to Windows 10 Creators Edition, but each time I accept the update it fails. On shutting down, the update runs to 88% complete and then the computer shuts down. On rebooting I get a message saying, 'We couldn't install all the updates.' In fact, nothing has been installed and the system is unchanged. I have tried updating drivers and I think everything is up to date.

A:Dell XPS 13 9350 Creators Update fails

I'd suggest you install Creator Update from the Microsoft website:
Download Windows 10 - microsoft.com

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looking for assistance after a BIOS update on my XPS 13 9350 failed. I followed the normal procedure and was running the update exe from Windows. Same procedure as used many times before.
During the update the laptop rebooted, but will not restart.
Attempting to power on normally results in the front light sequence of 2 x Orange + 2 x White
An attempt to enter BIOS recovery (ctr+Esc when inserting power) results in a front light sequence of 3 x Orange + 4 x White.
Any help appreciated.

A:BIOS Update failure: Dell XPS 13 9350 1.4.15

Reset the system:  unplug the system, remove the base cover, disconnect the battery and hold the power button for 30 sec.   Reconnect the battery and plug in the system.
Try powering up again and entering recovery.  If you can get that far, re-try the recovery procedure.
If you cannot, the mainboard is bad and will need to be replaced.

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My System Details
Service Tag: 7VZ6K72 Express Service Code: 17171020478
Windows version
  windows 10 version 1511 ( build 10586.1007)
I have run the dell update and have all the drivers up to date.  I ran Windows 10 update tool to update my version to build 15063 and install after download goes smooth till 80% plus and suddenly I get a popup message with error code 0x80004005.  I have clean install of Windows 10 on my system now.
I tried installing using USB windows 10 media and the failure is the same.  
I have two other 3 other Dell laptops which upgraded without any issues [ Alienware 17, XPS 14 and 15]


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today i received my new Dell XPS 13 9350. After Upgrading my BIOS to 1.19 and setting up my System I backup my Drive and restored it on the Samsung 950 Pro. But it doesn't boot!
Hour after hour i tested, tried in BIOS etc. and almost gave up. Even Booting from USB to reinstall or Booting Dell Diagnosis didn't worked. But the PM951 SSD worked fine. So lastly I downgraded to 1.0.5 and the 950 Pro worked.....
Question: Where can I find a newer BIOS than 1.0.5 but older than 1.19? I can't find any downloads.

A:[WARNING] Dell XPS 13 9350 BIOS 1.19 Upgrade won't Boot with Samsung 950 Pro anymore


Replacing the motherboard did not resolve the issue; however, I now have a better understanding as to what's happening:

(tested with 2 SSD's, and 2 HDD's)
(tested with original and replaced motherboard)
(tested with both legacy and uefi boot modes)
(tested with secure boot enabled/disabled)
(tested with original BIOS firmware version, and latest --JAN 5th)
SCENARIO #1 (SATA1 as boot drive, m.2 as secondary) :

-BIOS randomly does not detect SATA1 drive (does not show in System Configuration). 
-"No boot device found"' error, followed by dell system check.

SCENARIO #2 (m.2 as boot drive, SATA1 as secondary):

-BIOS randomly does not detect SATA1 drive (does not show in System Configuration). 
-Post BIOS, Dell logo with spinner animation will show for more than a minute, and then boot into windows.
-SATA1 drive will almost always show in Windows (even though BIOS does not report it).

SCENARIO #3 (m.2 as boot drive, SATA1 disabled in BIOS):

-Windows boots fast (less than 10-15 seconds)


The SATA1 drive is not always detected/initialized early on in the boot process (BIOS); it is often detected/initialized later on in the process (POST BIOS), but this causes a significant startup delay. 
Disable SATA1 in BIOS.

The problem described above makes the SATA1 drive unusable (given its poor stability) as... Read more

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Now that the latest anniversary update has hit from MS. Will Dell be providing updated system images for current customers? It is not feasible for what ever reason if we have to reload Windows 10 from the factory image currently installed. Then turn around and go through windows update for this all new anniversary updated version. Just purchased this laptop 2-3 months ago. 

A:Dell XPS 13 9350 Windows 10 system image update?

No, they won't  - but Windows Backup can make a new image once the update is in place.  So too can any one of a number of free utilities such as Macrium Reflect -- and they'll include all the software you've installed on the drive since the OS was loaded, and your data files as well.

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Have some questions on this. I would like to do a clean install. My concern is during the install. Will I need to manually add the Intel rapid storage driver before Windows 10 will even install? The next thing is the various drivers situation. Do I need to manually download them from Dell putting in my service tag? That is a whole lot of drivers to install manually if so. Or would the Dell driver detection tool possibly work? I am trying to minimize bloatware as it is. 

A:Dell XPS 13 9350 Windows 10 Creators update clean install?

How many drivers are you talking about? I know that when we did a clean install on a couple of old HP desktops, it did a good job of installing the necessary drivers and it found the proper video driver for a rather old video card. We started with the Media Creation Tool for the Anniversary Update. It installed the base version and we had to run Windows Update to download and install the latest cumulative update to bring them up to snuff. The Anniversary update did update some drivers as well when I updated a couple of my systems. You did not mention what computer you have and its age. If it is fairly new, there should be no issue. You might want to wait until the new Creators Update becomes available next week and download and generate the Media Creation Tool to a USB flash drive to do your install. Of course, you might want to wait a bit to do the install to see if there are any issues with the CU first. It seems like each new major release of Windows 10 tends to destroy a few systems. Whatever you do, make sure your current system is backed up just in case.

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Dell Inspiron 3252 running windows 10 - A little Dell notification asked if I wanted to update the bios with the warning that the process could not be interrupted.  I had time and no known power outages were scheduled. So I shut down everything I was doing as to not lose data as per the screen prompt request.   The process started.  I then got a blue screen of death with a stop code that I failed to capture.  It then tried restarting.   The screen said a restart was in progress.... then nothing...about 20 minutes later still nothing appeared on the screen.  I forced it to shut down via the power button. Upon pushing the start button again to start it up  the power button turned a solid blue, the fan turned on, the light on the CD rom flashed, the hard drive light blinked, no beeps and nothing on the screen, no lights on the keyboard.   Repeatable time after time.  Have plugged into a different monitor and still nothing on the screen.  Have removed all periphrials other than keyboard, mouse and screen. Still repeatable.
Searched the help info.  Have no blinking lights, no beeps to indicate anything. Tried removing the CMOS battery.  Still the same. Have tried a bootable usb drive as per help section procedures and blindly hit the F12 key because there's nothing on screen to indicate the appropriate time.  At a loss as to what to do next.

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I'm not sure whether this is a hardware issue, driver issue, or possibly a windows 10's bug causes conflict with 1820A
I got this laptop exaclt a month ago, it is windows 10 preinstalled
Everthing works fine, except my wifi is giving me some trouble
Whenever there comes a windows update that requires reboot, wifi got disabled as if the wireless card is not detected from PC
It would just show a red X mark on the wifi icon
and if I click on it, there's no enable / disable option; same happens in the settings, wifi submenu is nowhere to be found
Then I head into device manager, and believe it or not there is no wireless adapter at all
At first I thought the wireless card is dead, but after some long research on the web it seems more likely to be just driver-related issue. Turns out that I would have to delete the driver (unhide devices appears wireless adapter), restart the PC, and reinstall driver manually from device manager
Wifi is temporarily functional again using this workaround, but it is also getting very frustrating that I have to repeat all these steps once in a while and I can't enjoy using it like a normal laptop.
This doesn't occur on any of my previous laptop which have windows 10 too, so I'm really suspecting it must either be broadcom not providing a proper driver, or dell using faulty hardware.
If anyone here has the same issue / knows a permanent solution, pl... Read more

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I have just completed BIOS update (1.15), and my T550 WIN7 PRO constantly fails to boot. The last line shows on Safe BOOT is CLASPNP. Nothing helps, I cannot boot into windows even from a USB stick. Does anyone got the same?Any idea how I can downgrade the bios back? Is there a way to downgrade from a DOS based USB stikck?Thanks a lot!

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I bought a Dell XPS 8900 about a year ago and have had 0 issues with the setup. Tonight, the SupportAssist Dell App popped up saying my system needed critical system updates. Listed was a BIOS update (don't recall the version number). I let it install and update the BIOS but now my computer goes from the black and white DELL logo screen to a support assist white screen that appears because I have removed a fan in order to install a Radeon Fury X. I usually have to hit escape from that screen to load windows but instead the boot process starts all over again and I go back to the black and white DELL logo screen and the process stays in this endless loop. I have loaded the BIOS options and it says 2.1.10 as the BIOS version. I have tried to both use BIOS restore and Downgrade BIOS but nothing works and my system refuses to boot Windows. Is there an older BIOS version I can manually flash to correct this issue? I have had no issues with anything prior to updating the BIOS so can only assume that is the culprit. Perhaps an incorrect or corrupt BIOS upgrade? I let the computer do its thing and had no power outage, <profanity> thing just refuses to boot Windows. I cannot even get safe mode to come up (if I am using the proper keyboard command that is).

A:Dell XPS 8900 Windows 7 and latest BIOS Update Computer Does Not Boot Windows

Did you try resetting BIOS by removing the motherboard battery and pressing/holding the power button for ~30 sec before reinstalling the battery?

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I have a ThinkCentre M83, and won't boot after the installation of the suggested BIOS update (by the Lenovo software).There was no error message during the installation and proceed to reboot by itself. But then, the machine is stuck on the "Lenovo splash screen".Does anyone have any suggestions for restoring the BIOS ?Thanks a lot!

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I really appreciate the good design of Dell Inspiration 7353 laptop, it's good, mostly indeed.
Recently I have a problem to use legacy boot (USB, DVD/CD, Internal HD, whatever), after I have upgraded the BIOS to the latest one (Inspiron_3153_3158_7353_7359_7568_1.13.0). Due to legacy boot is required in my daily work, so I will ask for help, see if anyone can give me a solution.
When I used the laptop without any BIOS upgrade, it can boot from any legacy driver (USB, etc) with Windows 7, 8+ etc. 
Then it had a small USB issue, I thought I should try to upgrade BIOS, see if this can help, then soon I started to regret, because I had found that all legacy boot is failed, the Windows 8.1 throw me into a BSOD, tell me PAGE FAULT error. I have tried USB, internal HD & DVD, all same.
Then I googled, saw someone had similar problem (not same), he cleared CMOS by pull out the battery, so I tried it without any hope, but surprisingly, when I pull out the battery and remove the connection of power adapter and laptop battery, by pressing the power button several time with & without power cord connected, then I installed the CMOS battery, laptop battery, restart the laptop.
When I press F12 to load the boot menu, it really can load legacy bootable device, but that's one time thing. After the system reboot, the problem back again, looks like if I want to boot into legacy bootable device, I will have to remove CMOS battery each time like above all...sad.
I thought ... Read more

A:Dell Inspiration 7353 BIOS Update bring legacy boot failed Windows 8.1

By the way, I also tried BIOS recovery from Dell support page, and the recovery screen never showed up at all, and the led blink with white & yellow, even when I plugin in a usb stick with latest flash rom renamed to BIOS_IMG.rcv, still not work.

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Since applying the updates last weekend I am experiencing a most curious problem.  I have a T550 CK with a pro dock.  When the laptop is docked with the lid open, everything works perfectly, BUT with the lid closed it will not start or restart.  Does anyone have any ideas what to do to fix this?

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A week ago this problem started , when the computer is booting and plugged in it stops at the Dell Supportassist
"Alert The power adapter wattage and type cannot be determined. The battery may not charge. The system will adjust the performance to match the power available."
When I  click on Diagnostics and I get "testing completed . One or more errors but doesn't say what the issue is. I've run this about 5 times with same results.  
I am using the proper power cord, I run it without being plugged in a lot.  
Now the battery will not hold a charge and only works if it's plugged in and at 1%
I do not want to open it up while it's under warranty
Thank you, Happy Holidays  

A:Dell Xps 9350 system bios 1.4.4

If the system is still under warranty, call Dell for repair.
They'll first replace the AC adapter with a new OEM Dell unit.  If that doesn't solve the problem,
They'll replace the DC power jack:
And if that doesn't solve the problem, it's the mainboard that needs to be replaced.

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My laptop Dell XPS 9350: BIOS 1.4.18 updated august 20.
From the very next day the dell system detect is showing a BIOS update is required,
But when I download it shows its the latest download is:  older BIOS version 1.0.0  released in 2015.
I did not install and contact dell support right away to verify, end up listening to that I do not have warranty anymore. so they cant support.
My query is whether I should be downgrading my BIOS?
I am not sure this is the right forum to ask, I apologize.
Anybody having similar issue?

A:Dell XPS 9350 Bios upgrade

Dell has had several issues with BIOS updates recently.  For several models, recent BIOS updates caused connection stability issues with USB devices connected via the TB16 dock.  Possibly as a result of that, Dell pulled the updates and replaced them with older ones, but that worked rather oddly on the site. For example, the newer XPS 13 9360 recently got a 2.1.0 BIOS and the next release posted was 1.0.7, and for a while both were posted, and now 2.1.0 is back as the only option.  I would hold off on BIOS updates for a while until you see an update that's actually newer than what you have, which will also hopefully contain a fix for these USB issues.

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I'm trying to make sure I don't have an incorrect setting.  In the BIOS, under System and "Drives" both the SATA-2 and PCIE M.2 boxes are checked.  What does the SATA-2 setting mean?

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Am trying to update the BIOS on my XPS 9350 but no luck.
System BIOS Version : 1.0.0

Downloaded the latest BIOS version from DELL support site : 1.4.13
When I apply the update, it says "Preparing for BIOS update", then "Windows restarting".
But the system is not restarted, instead it gets shutsdown. Then when I power it ON, it just boots into Windows as usual, However the BIOS is not updated at all.

Tried many time, but the same result. PLEASE HELP!!!

A:XPS 9350 BIOS update not applying. From 1.0.0 to 1.4.13

How are you trying to install the update? Did you download and run the executable from the Dell driver page? Seems like a weird issue if you're restarting it after the prompt with the power adapter plugged in. 
I had a similar issue where some updates wouldn't install properly due to fast boot being enabled. It's a bit of a far shot, but you can try temporarily disabling it.

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Hello,Today I tried to update my notebook from within Windows 10 to the new version 2.37. After the setup finished, it said It'll reboot now. And then the computer shut down, not rebooted. When I then powered it up again, Thinkpad screen stayed on longer than usual, then it rebooted back to Windows. However I noticed then that the BIOS has not been updated, because that only happens during reboot, not shut down. When I checked my version number I noticed that the previous update (to 2.36) has also not been installed, the BIOS was still on 2.34, so I suspect the same thing happend last time too. I could force the update to install by manually rebooting at the end of the setup (without closing the window) but I could imagine that the same thing happened to other people too and they think they have installed the newest version while it's still an old one.  

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Not an expert. Tried a lot of things trying to make my laptop dual boot Win and Lin. UEFI doesnt work anymore (no boot options available), I have AHCI off, use legacy boot option, secure boot off.
Installing Ubuntu gives fatal error installing Grub.
If I run the Startup repair from the W10 DVD it sais it cant repair.
So there seems to be something wrong with the boot sector?
Now I can only install W10, before I could install Linux but even that doesn't work anymore due to the bootloader error. Before it installed but had different problems with the bootloader. Either it wouldnt show up (and started W10) or it just restarted after choosing W10, only Linux would boot.
Tried to delete all partitions with Gparted from live usb but no result.
Any help would be greatly appreciated!

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So, earlier today, everything was fine. My computer was working normally nothing was acting up. While unplugging my laptop from the wall I dropped it, but nothing appeared to be wrong. A little while later I restarted my computer and it worked fine for about a minute and then everything froze in windows explorer, nothing would work, folders wont open task manager never appears start menu wont come up, nothing.
I booted into safe mode and everything works fine through there, so I looked around online and one suggestion was to update my BIOS so I tried to update from Dells Inspiron 1420 A08 to the newer A10 BIOS version, trying that in safe mode failed so I tried to boot normally and quickly do whatever it told me, when I tried it wouldnt restart (and still refuses too, I have to shut it down manually outside of safe mode) it said it couldnt update the BIOS version because it couldnt locate the image, but I downloaded it directly from Dells own website.
So then I tried to do a system restore, and I got the message:

The disk Vista (c:) has errors
Windows detected file system corruption on Vista (c:)
You must check the disk for errors before it can be restored.

So I clicked scan and fix, and nothing happens. (this is back in safe mode by the way) so I opened a command promp and typed sfc /scannow
and it scanned and found some errors but were unable to fix them. Details are located in the CBS.log
So I opened the log and I found the following:

POQ 62 ends.
2009-03-2... Read more

A:Vista - Explorer Freezes on reboot, system restore fails, BIOS update fails. Help.

Hi, the first rule if you ever drop a laptop (and it appears OK) is to take the battery out, boot from the mains if all is OK turn off add battery and reboot. Now you may have damaged the MB and or the RAM seating or HDD cable connection as well as the monitor connect cable.. etc ...etc. You can see where this is heading to the shop would be my advice.

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Hello guys, I'm new to this forum. And I hope I find a solution here.

It all started when I was updating drivers and came across updating the BIOS on my working Dell XPS 400. After Updating it, the BIOS was flashed. Once it rebooted a Post showing came up and at the bottom it said "BIOS updated successfully. AFTER that the computer made a total of 6 long beeeeeeeps with no display, monitor light is orange not green. So I shut down the computer and try to turn it on...it turns on for a half of a second and powers down...after 3 seconds it turns on...however no Display...no light on the keyboard or mouse..I just get those 6 long beeeeeeps one after the other.

I tried the following:
-removing battery for 30secs=Did not work
-removing battery for 30mins=Did not work
-Clearing the CMOS, moving the jumpers from 1/2 to 2/3=Did not work

I was read some similar problems and most say the Mobo could be dead. How could a simple BIOS update cause this. There has to be a solution. Anyhow I yet have to try removing the RAM, Vcard, any other attached hardware inside to see what happens. I cannot hit any keys on a keyboard that does not respond aswell..so that holding the insert key=Did not work

Here are my specs:
Learn More Learn More
NEW Intel® Pentium® D Processor up to 840 (3.2GHz, 2MB L2 cache, 800MHz FSB) with Dual Core Technology.

Operating Systems
Genuine Windows® XP Home Edition

Intel® 945P chipset

Office Suit... Read more

A:Dell XPS400 won't boot up after BIOS update

On some motherboards removing the battery, in and of itself is not enough. You need a jumper. List the model number of your motherboard.

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my Dell XPS 9350 does not boot at all. It is a brand new laptop that crashed while Windows 10 Updates were applied so I had to restart it. On restart, all that I got was a black display. Not even the Dell logo shows up so I cannot go into the bios settings or change the boot mode,...
The display seems to work as I run the display test and the colors show up but once the test is done, all that I get is the black screen. 
Dell Support now offered me to send a technical guy to repair the laptop but the problem is that they do not yet have the new XPS 13 in their support list and needed 3 days to update their database. Now it turns out that they do not have some components and will not come until they have everything. Dell is not able to tell me how long this will take (very strange from my point of view). 
Now my problem is that I would urgently need this laptop so that  I would like to avoid the option to simply send it back and order a new one. 
So if there is someone that has a clue if this can be solved by some trick without having to change a hardware I would be glad. 
As mentioned already, I did the system tests that I found in the forums but the only thing that worked was the display test. 
It is the 9350 using an Intel Core i7 and the 512 GB SSD using the PCI slot.

A:Dell XPS 13 9350 Will not boot straight out of the box

Hi Tanzinge,
Thanks for posting.
Are there any beeps when the unit tries to boot?  Beep codes can help indicate what parts may have a problem.
Have you tried using an external monitor?
Please try these things and post back so the experts here can further assist.  Thanksl.

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Since last BIOS update, my XPS13 9350 won't stay in sleep mode after I press the power button or select sleep mode from the start menu. It goes in sleep mode and wake up 3-5 seconds after. It was working just fine before the last update! Can anyone help?

I've tried whatever is on other forum so far including making sure the network adapter can't wake on, rebooting, etc.

Please help!

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Windows 10 has been running fine for some time, but attempt to update to Anniversary fails. The update runs fine until the point after restart where it states "The machine will restart several times"; soon into that sequence when  attempting a restart, the machine switches itself off instead. When I then switch it back on manually, the update is lost and the system resets itself to the previous Windows version.A Microsoft technician worked for hours before concluding that I would have to do a full, clean WIndows 10 installation, after which all files and applications would be lost and needed to be reinstalled. I have been wondering if the faulty restart behaviour is related to the BIOS somehow, and I have had it reinstalled from HPs site with no change. So, my questions areCan BIOS be the cause? Btw, I have turned the fast restart option (under power schemes) off.I note that I got a "legacy" BIOS installed. Is UEFI available for this laptop, and would that make a difference?If I do install UEFI, will Windows 10 and applications run as before or could other issues arise?

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Hey guys, I got a new Dell XPS 13 9350, did a clean install of windows 10 pro. windows update installed all drivers for me. Computer is working well, but the boot time is on the slow side. It takes about 23 seconds to get to windows login screen from clicking the power button.
After clicking the power button the screen remains black for about 8-9 seconds, then the DELL logo shows up. After which is starts loading windows. I've seen some videos like: https://www.youtube.com/watch?v=0XjdXy0yORU There it boots up insanely fast. It will show the Dell logo after only a second or 2.
I've updated my BIOS to the latest version. Fast Boot in bios is set to "minimum", so it loads the least amount of checks. What could be causing the long wait before showing the Dell logo?

A:Dell XPS 13 9350 boot time slow

Thank you for writing to us!
There are a few steps that you have to try to isolate the issues.
Step 1 – First of all, double-check that your version of Windows is not infected with any viruses.
Step 2 – If you are given the all-clear by your anti-virus software of choice, its worth having a look through the Windows Task Manager.
Step 3 - The Windows key and R as soon as your desktop appears.Type in services.msc in the Run box and hit the Enter key.f one of the processes is dragging its feet, simply Right-Click the item, Open them and then change their Settings from Default – to Delayed Start. Then save and reboot the system.

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Hey Guys

I am attempting to repair a Dell Inspiron 5520 Laptop for a friend of mine.

He's been having issues updating it for sometime and when he called me he was having a "Windows update needs your help. Windows update hasn't been able to check for new updates for 30 days" pop-up appearing every few seconds that was rendering the laptop almost unusable.

I managed to stop that by disabling automatic updates.

When I attempted a manual update I got the message

Windows could not search for new updates: Error Found Code 80070BC9

Other times it would say it needed to be restarted and would go into a restart loop that was generally
Restart one - no message
Restart two - configuring updates - 33%, 67%, 100%
Restart three - failed to configure updates - reverting - restarting
Then would go to the normal login screen

I tried SFC /Scannow which seemed to work and say a restart is needed to implement changes but then fails on restart

DISM didn't work when attempting to run it from the machine but got to 100% when I ran it from my own Win8 install disk but then failed and needed a restart to undo the changes.

I also tried a repair and a restore of the current Windows installation but got:
Error Code: 80070490 both times

I'm really not sure what to try next, the laptop didn't come with an install disk or serial so it seems restoring it from external media may be out of the question?

Any help is much appreciated!


A:Windows 8 on Dell Laptop fails to update,repair or restore

Try this Failed Update Error Code 80070bc9 - Microsoft Community

Fix It here from that article http://support.microsoft.com/kb/971058

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I try Dell Celeron CPU but i chang it to CPU i3 3225 and use dual ram KingsTon 2G buss 1066 use normal. Now i check update and have newest bios and update. machine report update sucessfull and reboot. But machine not boot only Led blue power and 3 4 led code. Please help me fix it !

A:Help me ! Dell optiplex 3010 sff update bios A17 not boot error led 3 4

Did it work with the i3 after you upgraded the CPU, before you ran the BIOS update? And which BIOS update version did you run?
Is power button steady blue or blinking?
If you reboot and immediately press F2, can you open BIOS setup? If you can, copy down all current settings because you may need them later.
3-4 is a RAM error so try this:
Power off and unplug
Press/hold power button for ~15 sec
Open case and remove motherboard battery
Press/hold power button for ~30 sec
Carefully reseat RAM modules in their slots
Reinstall battery
Close up and see if it boots now
If it still won't boot, repeat the process, but remove the module from slot B1, leaving only the one in slot A1.  Then repeat again but swap the other RAM module into slot A1 to see if you can find a bum module. If they both work in slot A1, repeat the process and add the 2nd module to slot B1 to see if there's a bum slot.

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At this point I fear I must surrender to Dell and Microsoft and give up (something I hate to do). I have spent many, many, many hours and attempted every suggestion I could find on the web to make the Windows 10 Creator Update 1709 upgrade work, I have contracted with Microsoft and with Dell to have them make it work and they both tell me the same thing, that my computer will NEVER be able to run the update because it was not designed to.
My 7 year old Dell XPS L501X laptop with an i5 Intel processor and 6 gig of memory has been made useless by the corporations that manage this computer’s ability to stay current and secure with the provided Windows 10 operating system. When I purchased this beast of a laptop I fully expected to have more than 10 years of useful computing from it but apparently the companies have different ideas. It may be a conspiracy, or just inept engineering and programming, I will never know.
I have been told by Dell that I should have never upgraded from Windows 7 to Windows 10 as the computer was not supported by Dell on Windows 10 and the fact that Microsoft encouraged us to move to Windows 10 was not their problem.
I am curious if anyone else has a Dell XPS L501X and what their experiences have been. Please let me know if you have one and how it is going.

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Hi guys,

I've just moved, and my pc, on the third time I've used it here has failed to boot past its gigabyte bios screen. After opening it up and making sure the motherboard/ other component cables were correctly plugged in, it successfully booted and worked normally, until I turned it off and on again, now, its back to square one :(
It's hardware specs are as follows:
1 Xigmatek NRP-MC 650W, 1 Sapphire HD4850 1G DDR3 1G 256Bit GDDR3 PCIE2, 1 Samsung 1TB SATA II 7200RPM 32M, 1 OCZ 3G(3x1G) DDR3 10666 Platinum CL-7-7-7-20,
1 LG H22NS30 SATA 22X+- Super Multi DVD Rewriter Black with Software,
1 Intel Core i7 920 Processor LGA1366 2.66GHz 8MB Cache CPU, 1 Gigabyte GA-EX58-UD4P MB - I'm also using a usb logitech keyboard, which only starts working once I get to the windows login screen....

Any help with diagnosing what's not working and how to fix it would be really appreciated, thanks.

A:Windows Vista PC fails to boot past the bios screen

I'm guessing your HDD is broken, or poorly connected!

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OK hope this is the right forum, I can't find any other similar problems / solutions anywhere else so here's hoping.

My PC was fine until I accepted a small Security Update via windows update this morning it said it needed to reboot for completion which I agreed to and upon rebooting I'm prompted with a message to insert a bootable disk or restart from my bios.

Now I'll just cover some specs first;

CPU: Intel E8500 3.12 GHz
MB: MSI Neo P35
Ram: ddr2 4GB
3 HDD's - SATA connection various GB used for storage
1 IDE HDD - 160GB only one with OS - WIN XP set to primary NTFS (yes it's old as in 2004)
1 IDE DVD - same cable as the HDD set to slave

ON booting into the BIOS it detects all usb and SATA drives for setting the boot priority options (I have a card reader thing so thiers like 7 of these bootable card drives listed) but the IDE drives are not listed... but thier is a final option to 'Allow Other' bootable devices and I figure it falls through to this normally and boots of the IDE (though with an XP disc in the DVD drive now it never automatically boots off of that).

I can press F11 and get to a boot menu during BIOS POST that does let me selet the IDE drives as well as all the other drives. Selecting the IDE HDD gives the same message - no bootable drive found please insert or reboot.

OK so thats where I was left...
I have tried the following

- Directly select the drive via the Boot Select during POST prompt
:: No Bootable driv... Read more

A:XP fails to Boot after windows update

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My Samsung series 3 laptop has been sending out popup messages telling me I need a bios update, I go to the Samsung software update site and this bios update has been failing, I have made several calls and chats to techs at Samsung who tell me to do what I have already done, they tell to ask for tier 2 tech, who can go in my computer and fix it , When I finally got a tier 2 tech, they told me the same thing, I told him what I had been told about him and what he could do, He said, is it working , I said yes, but settings on computer change on their own,like wifi turns itself on and that concerns me. Anyway, He said that it didn't need a bios update,even the Samsung website said this computer needed a bios update. I posted this on hardware,firmware concerns, and they told me to post here, I was going to go to a site ,that had a download that checked drivers, I was told to stay away from this.


A:Samsung Bios software update for bios,update fails

Are you getting a direct link from the notification update? Can you post the link/site next time?

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Can anyone help with my daughter's poorly Lenovo IdeaPad Z570 laptop.

Following the Windows Update on the 16th Feb., Windows 10 will not boot.

At powering on, the Windows logo appears along with the spinning dots. The dots slow down and then stop. If I power off/on it may go through diagnostics and repair and end up at the recovery screen. I've tried system restore, reset, startup settings etc. to no avail. Each time I try, for instance, system restore it chugs away until it requires a restart which then sticks on the black screen as above. When I power on/off it then undoes the changes so back to square one.

Curiously, all the Windows etc. directories have been moved to drive E: and are not in drive C: where I would expect them to be. The only directory in drive C: is Boot.

Help, please.

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Using Dell Command Update on my XPS 13 9350, the Intel 100 series chipset driver ver. keeps coming up as a recommended update and after installing it, and then checking again for updates, it comes up again as a recommended update, so the installation is not succeeding.  Having said that, it now appears in the update history (in the Command Update app) as having been installed 3 times, so what gives, Dell?

A:XPS 13 9350 Dell Command Update: Intel 100 series chipset driver / Installation Doesn't Take

I have the exact same problem with my XPS13 9350.  All other updates have been installed via Dell Command Update.  I am trying to get the Dell DA200 adapter to work on vga and have read that the latest Intel 100 chipset drivers are needed.  It is not clear whether the the chipset driver is installed or not.

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Dear all, 
I recently purchased Dell XPS 13 9350 i7 RAM 16GB 512SSD, 13.3″ QHD touch, Windows 10
 On this morning, I started the PC, I saw on scree
"Boot Guard verified DXE that is fail.Press any button to shut down"
And then shut down, not woking Power off.
Can you understand what the problem is, and suggest a solution?
Thanks a lot!

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Windows initiated an automatic update, which failed. When I boot the computer it blue screens with message above and Technical Information: STOP: 0X000000A5 

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BIOS updates to my ThinkPad T460p seem to have been fine, up until going from 2.19 to 2.20.  Upon trying to upgrade to 2.20, I get the following message:  I cannot boot from USB key, I get the same issue.  This includes attempting with an older BIOS like 2.18; the same error message occurs even when not in Windows. Is there a way to force-flash the BIOS to get it back on track or is there some option I can try?  I only have a few remaining days left on my warranty, so I don't have much time left to open a support case if there's nothing else I can do other than replace the mainboard.

A:T460p BIOS update fails; "The BIOS does not match this system"

Call support.  Whatever happens, you should get the issue documented while the system is under warranty.  In U.S., the number is 1-800-426-7378

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My new build is failing to boot after installing AMD Catalyst and other graphics drivers.
Here is what I am doing step by step followed by my build:
1. Install Windows 7 Professional
2. Use my MB setup cd to install the network adapter (A88XM-PLUS/CSM by ASUS)
3. Try to use Windows Update to fix any possible errors, it fails to search at all and keeps searching for an intolerable amount of time.
4. Use my Graphics card install cd (XFX Model R7-250A-CLF4) to install missing software.
5. Use my MB setup cd to install the rest of the AMD software and the chipset drivers. (computer requests restart)
6. I restart, but when it goes to the pre-shutdown screen it pops up with the 'preparing updates 30%' and then cuts to shutdown. When it reboots, it goes through normally until it get to the starting windows screen, and then cuts to a blank black screen with the cursor still active and stays there for the rest of the time that it is on.
7. I try to use the Windows install cd to recover but it errors and says 'not compatible with this version of windows'. The only way I have been able to get it out of this funk is to start over and reinstall windows.

Mother Board. Asus A88XM-PLUS/CSM
APU. AMD A10-7850K
Graphics Card. XFX R7-250A-CLF4
HDD. Western Digital 1TB model WD10EZEX
Disk Drive: Asus Blue-ray model BC-12B1ST
Ram. Kingston HyperX Beast 16GB Kit HX324C11T3K2/16

I spent a lot of money on this computer build and any help that gets this working will be extremely we... Read more

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I downloaded bios update for my PC ad tried to install it but unfortunately my system shuts down during update installation. Now when I press power button PC doesn't shows anything but only beeps.Plz tell me how to recover my bios step by step because recovering bios using key combinations doesn't work.

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Good evening, it has been a while. I got a custom built computer about a year ago so that I can play FSX and P3D reasonably well. Everything seemed to go ok, not great, just ok. This are my specs:
Intel i7 [email protected] - Nvidia EVGA GTX 970 4gb - Asus Z97 Maximus Hero VII - WD black series 1TB HD - Corsair RM series RM850 - Samsung 840 EVO MZ-7TE500BW 500gb SSD.
About a month ago I started to notice that my wifi connection would be lost, then come back on its own. It got worse about two weeks ago, so I tried running the troubleshooter, it failed saying an error prevented it from running. Odd I thought.
I tried running windows updater, it downloaded a number of files to update, but continuosly failed to install 3 of them, apparently related to Microsoft Net Framework.
This morning I decided to uninstall P3D, and install a clean updated version, and the setup failed, never happened before. In the forums it adviced to make sure Direct X9 is installed, tried doing that and it failed as well.
This is very stressful, and affects my immune system, which is not good for me. Can someone here please be kind enough to take some time to help me solev this mess, thanks very much.
This are some logs from what happened today.

A:Windows update fails, Direct X fails, troubleshooter fails

im sorry to hear that you are having health issues sir. may i ask what OS yo are running

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Hey all.

Hope someone can help me. I've searched my way through google and seen a lot of people with this problem but it doesn't seem to have happened to anyone except myself directly after the Feb 13th update for Windows.

After I update and shutdown, when trying to boot up the PC again, it will get to the Windows 8 logo with the loading graphic, then at the point where it would usually display the start menu (as always after booting, do not have a login on boot set up) it will just bin out to an intermittent flashing black screen, it flashes about ever 3 secs. If I click with the mouse then the cursor appears and stays there until the next flash where it disappears until being clicked again.

The only way around it that I have managed to find so far is to hit F12 on the motherboard splash screen to get into the boot menu. After changing absolutely nothing on here (I'm not savvy enough to fiddle around in a BiOS, I do networks not pc tweaking!) and simply exiting it, it will then give me the "Windows failed to boot properly" screen and allows me to system restore from there. I can restore back to the 8th of Feb before the update, and everything is absolutely fine. So, I did that, and sure enough after a day or so when I went to shutdown it asked me to update and shutdown again. I did, to see if the same thing would happen, and sure enough it did. So I've had to restore back to the 8th again and lose any work/files I've done in the last day.

Has anyone ... Read more

A:Windows 8 fails to boot after most recent update. Intermittent flashing screen.

If your problem seems to be specific to one update, what update is it? We can see if any "known-issues" are published.

Till then, visit Windows Update manually, and select Check for Updates. Then, from the list of updates, right-click the one that is producing the problem, and select "Hide update". Then exit Windows update.

You can always later try that update, after enough time has gone by and Microsoft might have released an updated version that will fix its bad side-effects. [you'll use the "restore hidden updates" option to see that update in the list agaiin].

Best of luck
. . . Gary

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Applied BIOS Update H0ETA0WW (2.60) and found that the ECP remained at the previous version H0HT99WW (2.59) Attempted to apply update a second time and installation terminated with message that update not need. Attemped manual update with "WINUPTP -s" which failed; log indicates failure due to rollback prevention. After disabling rollback prevention, manual update succeeds but with same result.UEFI BIOS: H0ETA0WW (2.60)Embedded Controller Version: H0HT99WW (2.59) Winuptp.log:[2018/10/2 10:50:48]
OS = Windows 10 64bit
Driver Loading....Done
System BIOS Version -> H0ET99WW
Applying BIOS Version -> H0ETA0WW
AC adapter/Battery check....OK.

BIOS Flashing....BIOS Flash completed.
[2018/10/2 13:20:27]
OS = Windows 10 64bit
Driver Loading....Done
System BIOS Version -> H0ETA0WW
Applying BIOS Version -> H0ETA0WW
[2018/10/2 18:13:51]
OS = Windows 10 64bit
Driver Loading....Done
System BIOS Version -> H0ETA0WW
Applying BIOS Version -> H0ETA0WW
AC adapter/Battery check....OK.

BIOS Flashing....Failed.
Error : Secure RollBack prevention is enabled.

Error code = 182

[2018/10/2 18:25:52]
OS = Windows 10 64bit
Driver Loading....Done
System BIOS Version -> H0ETA0WW
Applying BIOS Version -> H0ETA0WW
AC adapter/Battery check....OK.

BIOS Flashing....BIOS Flash completed. Any suggestions on how to get ECP to update to correct version, H0HTA0WW (2.60)? Would it be better to rollback to BIOS Update 2.59? Note that 2.60 has important sec... Read more

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We have been experiencing issues executing the BIOS update from within Windows.  All our systems are Windows 7 Enterprise with latest patches.  When running the BIOS update, the machine will hang and explorer process will crash.  No progress or indication that the application is running are present.  
Has anyone else seen this issue with the latest BIOS packages?  


A:Dell BIOS Update in Windows

For us or our users to assist in troubleshooting, we need more information.* What specific Dell computer models?* What BIOS are you trying to install? You need to install each BIOS in order of oldest to newestLaptop Instructions =- Disconnect all external peripherals from the laptop- The AC adapter must be connected- Close all unnecessary applications- Download the BIOS to the windows desktop- Run the BIOS- You must allow the BIOS itself to restart the computer. Do NOT force a restart manually. This could break the motherboard

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once the update started it rained go maybe 15 seconds and just shut my computer off entertainment a bloatware screen say that the software ran in to an error and it would restart itself. I let the computer along for over an hour and finally restarted the system muse us in the power button.  once I went to restart the system I only got a blackberry screen my computer is out of warranty and your dell bios update killed my motherboard I called dell they told me in not so many words my motherboard was Fried and they would not replace it.  If I gave some on software I wrote and they installed it and it had no warning it would fry the I computer thatbwould be data to someone's personal property... DELL is this how you value your customers?

A:got the windows 10 free upgrade and used the dell diagnostics tool to upgrade driver and bios everything worked fine until the update of the bios!!!!

I called dell they told me in not so many words my motherboard was Fried and they would not replace it.

Dell just saying it's a "possibility" the motherboard might need to be replace. No one can tell you that motherboard is definite "Fried" without first looking at the system.
What is the system model number and version of windows before upgrading to windows 10? Example: Dell Inspiron 3543, windows 10
You're able to boot into BIOS(F2 key) and diagnostic (F12 key) ?
1. Power off computer
2. Power on computer, quickly start tapping F2 key ( BIOS) or F12 key( BIOS) continuously

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