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T480 Fan Error

Q: T480 Fan Error

In my T480 I am noticing the bottom of the laptop gets supper buring hot, and the laptop is very quite that is cooling Fan is not running.Upon trying restart the laptop, it shows 'Fan Error' in black screen and the laptop does not start.Have to hit the Power button again to start the laptop. I am affraid if not vigilent (when fan is not working) and the laptop will get very hot and damage the hardware. Started in April, (got this laptop in end of Jan 2019) and it is happending twice a week. Anyone else experincing this Fan Error issue on T480? I just check for System Updated following are being updated now:

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Preferred Solution: T480 Fan Error

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A: T480 Fan Error

Take the laptop into your local ASP or call support for depot service, your thermal fan and fan cable connection should be diagnosed.

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I'm trying to connect my T480 to an external display using the left side USB-C ports. When I plug in the external monitor using a (USB-C to DVI cable), Windows 10 displays an error message like: "USB not recognized. The last USB device you connected to this computer malfunctioned, and Windows does not recognize it". According to T480 user guide those ports should work with an external monitor, so is this a hardware issue? All drivers are up to date.

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Hello.I have T480 (20L50005MC) laptop with Intel Optane card in M2 slot. It fails to boot with   1802 Unauthorized network card error is plugged in - Power off and remove the network card (8086/2522/8086/3811). Thes happened in a week after recent BIOS update (to 1.16)Latest BIOS (1.18) didn't help, but laptop can boot up without Optane card.  Any suggestions appreciated. 

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I've noticed my fan always stays on regading the temps when my machine is plugged on the 65W charger, temperatures remain between 38 and 57 on light use, but even when idling the fan kicks on as soon as I plug in my charger and turns off a couple seconds after I plug it off. I have tried to fix it by installing the patch mentioned on https://pcsupport.lenovo.com/es/en/solutions/ht506625 and changin the BIOS profile for the plugged status (it's on the same profile now both for AC plugged and unplugged) but the problem perists. Anyone knows how to fix this issue without the need to install 3rd party software or can point me to the windows 10 settings that regukate this behaviour? Thanks in advance.

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If I buy a T480 mostly for office use I think an i5 could do the job or what do you think? I don't have any games at all but many people thinks that it is crazy not to buy an i7. Peter

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Another similar question, is it possible to install more RAM into the T480?  It comes with 16GB, but are there sockets available to install another 8GB?
 
Moderator note: post moved, subject edited to match content.  Was:  Re: X1 Carbon 3rd Gen Hard Drive Replacement

A:T480: add RAM?

Per the base spec:  "32GB max / 2400MHz DDR4, dual-channel capable, two DDR4 SO-DIMM sockets"
 
http://psref.lenovo.com/syspool/Sys/PDF/ThinkPad/ThinkPad%20T480/ThinkPad_T480_Platform_Specificatio...
 
Depending on how your machine shipped, you may have a single 16GB stick and an empty socket, or two occupied sockets.
 
Z.

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Hi everyone, today I upgraded the RAM and the SSD of my T480. I am absolutely not doing this for the first time and I was really careful. I removed the external battery and deactivated the internal battery before starting with the procedure. I used only ESD-safe tools and an ESD-wristband to make sure that the device doens't get damaged by static discharge.After installing the components, my device would no longer turn on. When I connect the charger, the power led flashes 3x but when I press the powervbutton nothing happens. No fan spin, no lights turning on, absolutly nothing.I then tried removing the RAM and the SSD and turning on the machine. But that didn't work as well.After that I tried removing all the power sources (internal and external battery, CMOS-battery), pressing the power button for 60 seconds and leaving the device for 1 hour before reconnecting everything. But it still can't turn it on. Do you guys have any idea what I could try to make my device work again? Thanks in advance. --resonance

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Hey! I was wondering any kind of SSDs would work with the T480? Right now I bought it with 500 GB HDD and Intel Optane (16Gb), but in the future, I might consider upgrading to 512 nVME SSD for system. Also, what do you guys know about the battery life upon general internet usage? I bought a battery with 72Wh so in total it would be 96 Wh. Plus, I also own a Varta Power Bank (13mAh) 48,1 Wh. Do you guys believe it could charge the battery by any chance? https://www.varta-consumer.com/en/products/portable-power/overview/details/lcd-power-bank-13000 Please let me know you guys think! Bellow you can see the exact specs. (In general I will not use the dedicated GPU, just the integrated)

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I have a W520 now with 8gb ram, and a Quattro 1000 w/2gb graphic memory.My system ram is usually under 5gb usage, and I don't do a lot as far as video goes.Only youtube, and I am hooked up to a 1920x1200 monitor most of the time.For a T480, Is 8gb of ram sufficient, or would 16 make better use of the graphics card?





W-520, i7-2760QM, 8gb, quadro 1000, FHD, 500gb/7200rpm, WIN7PRO

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I have an interesting dilemma. I purchase my t480 with an m.2 NVME drive and built-in adapter, but am now looking to put a larger capacity Samsung 860 pro which is, of course, the SATA type - not m.2.... Does Lenovo offer the standard SATA adapter / HDD cage for sale as an accessory? Thanks

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Hello all, Just received my sixth thinkpad in the last 23 years. It arrived yesterday.  It is a: T480, I7-8550U, 16GB(8+8), 512 M.2 SSD, iGPU, Win10 Pro The fan is really annoying.  It goes on and off constantly.  It seems to ramp up to full speed.  I have been reading about fan noise with this model all over the internet.  Is there a way for it to run constantly at a lower speed than the constant on and off?  My previous model was a T430 never had issues with fan noise (it was very quiet too when it ran). Currently running a test:  Not using the laptop at all.  Opened 1 tab on Chrome and have it sitting on cnn.com.  Also, opened one tab on Edge also on cnn.com.  Task manager open.  Chrome uses less CPU but more memory than Edge.  CPU is running between 15% and 20%.  Fan turns on every minute or so for about 20 to 30 seconds then goes off. It is loud and annoying going on and off.  Why can't it just be a constant lower speed?  On and off is ridiculous.  If this keeps up this machine is going back. Thanks for any replies and suggestions.

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I ordered a T480 with the Geforce MX150 option. Was surprised to see my delivered unit with Intel UHD 620 and simultaneously active with the Geforce GPU. The Intel GPU however is the default display adapter. Intel UHD 620 is active display adapterI've never quite seen this before. Desktop mainboard BIOS would typically disable the onboard GPU if slotted with an actual video card (leaving the OS blind to its presence), and all my previous laptops that I configured with a discrete GPU would have just that alone. Am I supposed to disable the UHD 620 in Device Manager in order to force the Geforce to take over? I don't see anything in the BIOS that can influence this (in fact it seems to suggest the UHD is in charge with its shared memory setting).

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I am going to buy a Think Pad T480 with touch screen but I have a doubt: can I use my Wacom pen (I have a tablet Intuos5) on the T480 display? Or which pen should I use?Thanks for suggestions. 

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T480 doesn?t charge with the USB-C AC charger plugged in. when the AC charger is plugged in, the orange LED illuminates and blinks three times, the plugged in logo pops up momentarily then nothing. The thinkpad was purchased in October this year with everything working flawlessly... I then left the standard 45W charger at an airport. I ordered a replacement and received it 6 weeks ago and has been working fine until today... Do I have a dead AC charger? anyone have similar issues?  

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Hello,T480the following model 20L5000Bxx, http://psref.lenovo.com/Detail/ThinkPad/ThinkPad_T480?M=20L5000Bxx has SSD M.2 PCIe NVMe Opal2 storage.Is it possible to add 2.5" SATA drive, and have it together with above mentioned? Thanks

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Hi,Recently bought a T480 with the 150MX Nvidia card. The laptop works great during normal operation during work etc but when I get home and want to play some games, nothing is working as it should. What happens is this:When I start the game everything is running good but after a few minutes I can see my CPU start to lower it's power limit (PL1) slowly towards 5W. It will stop at 5W never gaining any wattage back until i restart computer. The PL1 is at 15W when computer is newly booted. I have tried to uninstall the Intel Dynamic Platform and Thermal Framework, this results in that the processor is fixed at 15W but after a while the iGPU will go crazy and goes to 100% leaving the CPU at 2W = 0.2Ghz. And I have to restart. So this is not a valid solution. All my power settings are on maximum performance ofc.I have tried almost everything I can think of and been browsing all kind of reddit threads without any long term solution.

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Good morning, Over the past 5-6 months, we have been updating machines to the newer T480, T580, and P52s, with the new style UltraDock (40AH0135US).  As these docks only have display ports, we have been utilizing VGA and DVI adapters to send video out to monitors. Many of the users are experiencing issues where their video, for the laptop and external screens, will blink, or just black out momentarily.  We have been in contact with both Lenovo, and our vendor's support for options.  We have tried* Letting Lenovo replace the docks    * Same issue occurs* Different display to VGA/DVI out adapters    * Same issue occurs* Running a display port cable to the monitor, if available    * Same issue occurs* Tried a different dock (40AJ0135US) that does have a VGA out onboard    * The machine seemed to run well for about a week, then the issue began to occur againWe have been monitoring the logs, and have found a common entry in at least 3 of the machines* In the system logs, we found 2 Informational messages:    * Event ID - 20003 Microsoft-Windows-UserPnP       Driver Management has concluded the process to add Service igfx for Device Instance       ID PCI\VEN_8086&DEV_5917&SUBSYS_225A17AA&REV_07\3&11583659&0&10 with the following status: 0.    * Event ID - 20001 Microsoft-Windows-UserPnP       Driver M... Read more

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Hi,I'm planning to buy the T480 Laptop and i want to buy the RAM outside and upgrade. i would like to know how many Slots will be there by default in the T480 Laptop so that i can buy the RAM accordingly. I'm planning to buy with the 4gbDDR4 RAM and upgrade it to 32gb by purchasing 2 16gb Sticks. can i do that. how can i get confirmed that the T480 comes with 2 slots or 1 SLOT for Ram. can you please help what's the best option to get it upgraded to 32gb ram  

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Hi,This is the first Lenovo Laptop bought by me.I am using the laptop for a few days and the impressions are overalling good, but, I have 2 problems:The first is with the 2 battery system.I tought that the first battery to discharge was the removal battery, but that is not the case. Do I have to change something in BIOS?The second problem is with the UltraDockStation.When I have 1 USB disk connected to the DockStation, I am unable to backup laptop to USB disk, or to transfer big files (10GBs for example) (from the laptop to USB 3.0 disk). It starts normally and then it freezes the transfer.If I connect the USB disk directly to the laptop this problem doesn't occur.All components area updated, with Lenovo Vantage.Anyone has this problems and are there any ways to solve it?Thank you

A:2 Problems with new T480

I can only respond to the 1st question.  See post below.  you cant change in Bios discharge priority.  Discharge priority depends on the wear level of the 2 batteries.
 
https://forums.lenovo.com/t5/ThinkPad-T400-T500-and-newer-T/T470s-battery-discharge-priority/m-p/380...

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Hi, everyone. Need your help to determine if a 128GB M.2 2242 PCIe NVMe SSD part number HFM128GDGTNG (Lenovo P/N SSS0L24763) would work as a second drive in the WWAN slot of my 8th gen ThinkPad T480, model 20L5-001GUS. Thanks in advance for any help. Herlock

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hi, worldI have included all the options in the latest BIOS version. but still nothing works. hardware virtualization technology does not work. Windows 10 Pro.Hyper-V disable

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We have an associate who uses a T480, he has dual screens and we have an HDMI and USB C to Hdmi for his displays. Most of the time they are running fine, sometimes though the USB C one goes black, and he has to unplug and replug it back in. Then it wakes up, we have replaced his USB C adapter and cable to the monitor and it hasn't helped. Is there possibly some settings that turns off the USB C port after a time period? It's hard to pin point because it happens throughout the day. Any help is appreciated.  Thanks in advanced.

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I have a new laptop T480 nothing is on it but Office and Chrome. However I use the internet a lot. Intermittently the laptop will come to a crawl and when I check the Task Manager there are times the CPU night be high but the GPU is pegged out anywhere between 85-99%. I have done all the firmware and BIOS as well as all other updates and calling in the phone support folks don't know what a GPU is and I have been passed back and forth to software to hardware the hardware person got my information asked me to please reboot then format the drive. I believe it is the hardware but after an hour on the phone I still have not received any troubleshooting help. 

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Hi,New T480 user, with a new T480.I have a USB that I want to boot from for a temporary Linux session.I did the following:(1) Placed the USB key into the USB port(2) Restarted laptop(3) selected "Enter" when the red Lenovo logo starts on restart(4) selected the "boot from external device" option on the menu that appears(5) On the next menu that appears, I can see my USB key listed, but when I select it and press enter, nothing happens. It just stays on the same menu.I have tried this several times, restarting from both my admin account, and my windows account (I have these separate for security purposes), but cannot get it to work.Any suggestions?Thanks in advance

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Dear All,I appreciate your help in advnace. my T480 take more than 35 sec to shut down, but I find it weird compared to my old T540p, or other T480 devices on the show in Lenovo stores. It starts up normall (within <10 secs).FYI, it is equiped with PCIe-NVme 981 512 Gb.Any solution?Bios update did not help , so I rolled back to the 1st version coz the lastest 2 version make the fan kicks annoyably at every start-up!

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My T480 came with a battery that doesn't last long but also seems to have room for an additional battery.  Could someone direct me where to purchase the additional battery?  Lenovo support/chat/etc doesn't seem to want to help me at all, despite email requests, trying to enter chat (on hold for 45 minutes now) etc. Thank you! 

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Hi, I came accross this this post - Re: T480 Drive Encryption and posted a reply but no reply received. So, I want to know the following: 1. How does the HDD Hardware Encryption works on a Lenovo T480, what I discovered it works a bit different, boot into the BIOS and enable the HDD Password, enter a password and that's it correct? Note * This is on a Intel SSDPEKKF512G8L SSD.2. What I normally used is OPAL Encryption on the Samsung EVO 8xx range but I'm not able to do this on the T480 with the Intel SSD? Did anybody else experienced this before and if so, please give me some feedback. Thanks.

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Given Macbook Pro 13's and XPS 13's have been shipping with Iris Graphics in the past few releases, will Lenovo make the new Intel 8559u CPU available on the X1 and/or T480? Coupled with a high brightness display it could be an interesting alternative to a heavier 6-core 8750H with dedicated graphics. Anyone else thinks this would make sense for a Lenovo thin laptop?

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Hi, I'm in the midst of buying my first Thinkpad T series and I've got some questions to clarify with all the current owners. These are the configuration of T480 I'm looking at; Processor : Intel Core i7-8650U Processor (8MB Cache, up to 4.20GHz)Operating System : Windows 10 Home 64Operating System Language : Windows 10 Home 64 EnglishDisplay : 14.0" WQHD (2560x1440), IPS, 300nits, Anti-glareMemory : 4GB DDR4 2400MHz SODIMMGraphic Card : NVIDIA GeForce MX150 GDDR5 2GBBody Color : BlackTop Cover Material : Standard PPS (PPSU Poly) coverCamera : Infrared & 720p HD Camera with MicrophoneKeyboard : Keyboard Backlit EnglishPointing Device : Fingerprint ReaderSecurity Chip : Hardware dTPMTPM Setting : Hardware dTPM2.0 EnabledFirst Hard Drive : 1TB Solid State Drive, M.2 2280, PCIe-NVMe, Opal 2.0Second Hard Drive : 128GB Solid State Drive, M.2 2242, PCIe-NVMeFront Battery : 3 Cell Li-Ion Battery, 24Wh, FrontRear Battery : 3cell Battery 24Wh RearPower Cord : 65W AC Adapter (3pin)-UK (USB Type C)Wireless : Intel Dual Band Wireless-AC 8265 2x2 AC, Bluetooth Version 4.1, vProvPro Certified Model : vPro CertifiedDisplay Panel : 14.0" WQHD (2560x1440), PPS, No touch, No WWAN, IR Camera, MicBase : Intel Core i7-8650U Processor, NVIDIA GeForce MX150 2GBLanguage Pack : Publication-EnglishWarranty : 1 Year Carry-inBelow are my confusions;1. Based on the configu... Read more

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HelloAs many others have described in other posts, my trackpoint is not working.It sometimes works when I go into advanced boot options, and when I do a hard restart (unplug batteries, or reset bios to OS optimized defaults) it sometimes starts working again for a small period of time. Then it can stop working, either after a hibernation, but also just in the middle of using the computer. (I was watching netflix I think when that happened)What is the best cause of action?Everybody seems to agree, that it is a BIOS issue, as the problem often persists to other OS's.I would rather not open my computer, however I can and have done that in the past with other thinkpads.If I send it in to lenovo, what will they do to fix it there? And can I just do that from home, with a set of small screwdrivers?

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I have a US model T480 and will be traveling to the UK. In the past, I've taken my MacBook Air and Dell XPS to this country and was simply able to purchase an adapter and it seemed the power brick did the conversion to the right volts. However, this is a new laptop and I want to make sure this will be the same case for my Thinkpad. So, has anyone taken their Thinkpad to the UK and have things work fine or should I just buy a converter? Thanks

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Hi guys,I'm thinking about purchasing ThinkVision P24h monitor with USB-C input as an addon to my new T480. Both of them will be my first USB-C devices and I'm quite confused about possibilietes of USB-C.Am I getting it right, that single USB-C cable beetwen ThinkVision P24h and T480 will provide:Charging for my T480Video input for ThinkVision P24h from T480Connection to all peripherials (mouse, keyboard, etc.) connected to monitor via built-it USB hub for T480Am I gettting it right? Thank you

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Hi, I can't update my ssd firmware on my T480 with the zip package and following the attached instructions in the txt file.Windows udpate is 1809, fresh setup, unencrypted ssd, bios 1.19. Basically all latest update from System Update. Any idea of what could be a "device reason" or code RC=0x1? See attached screenshot. thanks

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Hi,Tried to search for a solution but results weren't clear.I recently received a T480 ThinkPad laptop for work and I need to connect two monitors with HDMI output into my laptop and then extend display across all 3 monitors. The laptop has a single HDMI input socket and I don't want to plug 1 monitor into the C-usb port and other into HDMI.I do not have a docking station and assuming I won't get one soon. Can someone suggest an adaptor or suitable product I can use, even better if you can include a link to the item!Thank you in advance,  Jack

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I have accidently spilled water on my T480 laptop... I have switched off urgently and kept right now in dry place for water to evaporate. I am going to switch on my computer after 3 days from now. Is my laptop covered in warranty for water spill? Dont know the hidden meanings of Warrantt type.    Below is my warranty status:Your product is in warrantyCurrently viewing support resources for:T480 (Type 20L5, 20L6) Laptop (ThinkPad) ? Change Product Warranty Type: 3EZ Valid from: 2018-04-04 Expires in: 2021-07-02This product has a three year limited warranty and is entitled to depot repair service. Customers may call their local servicecenter for more information. Dealers may provide carry-in repair for this product. Batteries have a one year warranty. Warranty Type: 1EZBAT Valid from: 2018-04-04 Expires in: 2019-07-02The battery included within this product is entitled to a 1 year CRU/Depot warranty. Please note that this may differ from thewarranty of the base product itself.  













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A:T480 - Water Spill

It is not covered.  You would need to have bought something called "Thinkpad Protection" or "accidental damage coverage".

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Trying to determine the maximum amount of RAM the ThinkPad T480 can take, however there is conflicting information provided by Lenovo. On Lenovo's online New Zealand store it mentions that the ThinkPad T480 CPU will need to be upgraded ("Upgrade the processor to select up to 32 GB of memory") in order for the max RAM to be 32 GB (in the customise section) which is very confusing, yet in the ThinkPad T480 Product Specification document it mentions 32 GB RAM for all CPU configurations. Lenovo haven't responded to the ThinkPad T480 sales enquiry I have submitted, which includes the question on the ThinkPad T480 max RAM. On Lenovo's online New Zealand store the chat function is broken, and there is no clear information provided about their contact hours. Is Lenovo's New Zealand sales/support team on holiday?

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My T480 came with the standard 512GB NVMe SSD in-a-caddy. I'd need some more storage so am attempting to tweak the laptop, putting in 2 SSD into the 2.5" space. Here's my plan: M.2 2280 NVMe/SATA
-> Proprietary connector (F) on the motherboard
-> Proprietary connector (M) 00UR495
-> SATA-600 (F) 00UR495
-> M.2(NGFF) SATA KEY B+M SSD to SATA Adapter card
-> Crucial MX500 M.2 Type 2280 SSD

M.2 2242 NVMe slot
-> NGFF M.2 PCIe M-Key extension card with 20CM cable
-> Lenovo SSD M.2 2280 PCIe NVMe 512GB OPAL 2.0 SSD M.2 2280 Samsung (FRU 00UP490)I thought of extending the M.2 2242 NVMe slot with an extender card but turns out it doesn't fit. These are the two pieces I'd like to connect by an extender card: Motherboard: Lenovo T480 M.2 B-key (NVMe only x4 slot, x2 physically wired)https://imgur.com/rutbx72--> The 6 pins on the bottom (only 5 physically wired) suggest to me that this is a B key M.2 slot.NVMe SSD:Lenovo NVMe SSD M-key (PCIe GEN3 x4 NVMe)https://imgur.com/dI1AyRq The extender card I had attempted early, but that doesn't fit the M.2 2242 NVMe slot:http://eshop.sintech.cn/storage-adapter-ngff-m2-pcie-c-130_137.html Am I correct to conclude that the M.2 2242 NVMe slot is B key? Or is this a more special WWAN slot or alike?

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I recently purchased a T480 (Win 10 Pro 64-bit, 24 GB RAM, 512 GB SSD HD) which came configured with OneDrive. Since I have a private cloud storage service, I've tried to disable OneDrive with absolutely no sucess. Attempting to unistall the software has caused many odd system behavior: a) All default user visable system folders, e.g., Documents, have path: Disk:\Users\uname\OneDrive, though function was disabled; b) When MS Office is installed, all default files & folders are stored on path described, which reports an error of device (OneDrive) is available. Essential, my laptop is unusable. Have others experienced this problem? If yes, did you resolve it? Please share your solution if you did. Desperate!! Thanks for listening. 

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My new T480 bought on 15.05.2019 is about to become completely unusable.  In the beginning some partitions on the ssd did not get detected and at first I thought this was a software issue. (Running Linux on it).Therefore I checked bootloader and configuration of the mount points. Still first my /home and later the swap partition did not get detected on startup. As a temporary workaround I am able to mount the partitions manually and then continue booting, but the LENOVO Diagnostics UEFI Bootable keeps failing the Device Read Test.The entire system is considerably slowing down (firefox which started instantly before takes up to 2 minutes at some points to start. sometimes system is unresponsive).As I did my fair share of digging for the issue already, the cause seems to be the Union Memory SSD rev. AM6672, as someone else here experienced: https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/Early-life-failures-of-Union-Memory-M2-SSD-Dr... I think the bug in the firmware already considerably damaged the ssd to a point, where it cannot be undone. When the system began to slow down the drive bay (below Thinkpad Logo got really hot which lead to me checking temps which showed the SSD getting as hot as 80C in idle).Since I really cannot affort to be without the system for days because of urgent work, I tried to contact the lenovo support without any success (not reachable via phone, chat seems to be unavailable here in germany and MTSA website is just blank).My ... Read more

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Hello, i have just bought thinkpad T480. I recently noticed that this laptop has very sharp edges and you can feel them cutting your wrist. Its really annoying. Is there any solution to this? Thank you

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Hello, is it possible to use a monitor with a resolution of 5120x1440 with the Intel UHD 620 in my T480? Thanks in advance!

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Lenovo ThinkPad T480, Product Number 20L5CTO1WW, BIOS N24ET48W 1.23, Windows 10 64 bit. All updates distributed by Lenovo and Windows are applied. No unique, custom settings to power, sleep, battery, etc. The laptop will wake from sleep about 75% of the time. The rest of the time, the Windows 10 log in screen appears but neither the keyboard nor mouse respond. I always have to hard restart in those instances. There is also no consistency regarding the occurrences, such as whether it occurs when the computer is on battery before sleep and then power after sleep, or battery before and after sleep, or power before sleep and battery after sleep, and power before sleep and power after sleep. Under all such instances, I have seen this issue occur where waking from sleep stalls and requires a hard restart. Thanks for the guidance on how to address the issue.

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The ability to customise a T480 seems to have been removed from the site? https://www.lenovo.com/gb/en/laptops/thinkpad/t-series/ThinkPad-T480/p/22TP2TT4800

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Hello I have some questions. I'll buy T480 or T480s  or x1c. also I have m.2 2280 ssd crucial mx200 512gb Can I use it to T480 series or x1c? I heard that. only special ssd can use. please answer about my questions. thank you

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Using the trackpad on this T480 (i5 8350u, mx150, 16gb) results in jumpy cursor movement, especially at low speeds. It doesn't really hinder the usability but it's definitely not smooth. Is the trackpad just *like* this? Or do I have a dud? What I've tried to troubleshoot: This isn't a screen issue because my wireless mouse tracks very smoothly.I'm on the latest intel + nvidia drivers on windows 10 1803 (latest updates).I've also tried using the trackpad on ubuntu live usb and it is also jumpy there -- so is it definitely a hardware issue? Any ideas? Should I return it?

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