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Crashed, now unable to use the Restore CD's

Q: Crashed, now unable to use the Restore CD's

Yesterday, I was simply browsing the FirearmsTalk forums when I noticed none of my pages would load (yet it still showed a good connection). So I open the Network Connections and almost immediately my computer shuts down. I reboot, and the following error message comes up;

"Windows Could Not Start Because the Following File Is Missing or Corrupt: /system32/hal.dll

Please reload this file (or something to that effect)"

After rebooting again, I could get as far as the Setup (F2 at startup), or the screen that would let me choose the "Safe Mode", "Last Known Good Configuration", etc. before this message would come up again (in other words, no options would let me get past the original error message).

So, because everything important was on a different computer, I decided to simply reload Windows via the original recovery CD's. The original System CD and 3 Recovery CD's seemed to be working until right before the last one would finish, where I would get the error message;

"Fail in creating or opening a file"

then

"Cannot find preload.tag for SetBootIni-"(not sure if the message continues, the window looks like it cuts it off)

Then it asks me to restart the entire process by inserting the first System CD, to which the process just repeats.

Some additional info:

Acer Aspire 3004WLMI
60GB HDD
512MB DDR
Running Windows XP
(Let me know if any other info is needed)

I'm very uneducated in computers.
Thanks in advance!

RELEVANCY SCORE 200
Preferred Solution: Crashed, now unable to use the Restore CD's

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: Crashed, now unable to use the Restore CD's

Want to try this?


USE SYSTEM RESTORE WHEN YOU CAN'T BOOT YOUR COMPUTER

If your system has failed to the point where you cannot access the Windows GUI either through booting normally or through safe mode, you may still have the chance to use the System Restore feature if you have it enabled, by running it from the command prompt. To do this:

Restart your computer and press F8 after the POST screen to bring up the Windows XP boot menu. Choose 'boot in safe mode with command prompt.'

If your system gets to the command prompt successfully, type '%systemroot%\system32\restore\rstrui.exe' and then press enter. Follow the onscreen instructions to restore your computer to a previous saved point.

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RELEVANCY SCORE 57.6

Yo Bleeping, Long time no see.  Last night Java crashed, then this morning updates failed and things looked a bit fishy. (taskbar went white, start menu jitters, and random programs closing due to I/O device error ) To be clear IE, Java and Malwarebytes have closed due to device error. Also Java and Malware would not update.I am seeing errors such as:  "The instruction at 0x00000000603AEB10 reference memory at 0x00000000603AEB10. The required data was not placed into memory because of I/O error status of 0xc0000185. " Thanks in advance! Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version:25-10-2015 02Ran by Dante (administrator) on DANTE-PC (26-10-2015 12:14:59)Running from C:\Users\Dante\DesktopLoaded Profiles: Dante (Available Profiles: Dante)Platform: Windows 7 Ultimate Service Pack 1 (X64) Language: English (United States)Internet Explorer Version 11 (Default browser: Chrome)Boot Mode: NormalTutorial for Farbar Recovery Scan Tool: http://www.geekstogo.com/forum/topic/335081-frst-tutorial-how-to-use-farbar-recovery-scan-tool/ ==================== Processes (Whitelisted) ================= (If an entry is included in the fixlist, the process will be closed. The file will not be moved.) (NVIDIA Corporation) C:\Windows\System32\nvvsvc.exe(NVIDIA Corporation) C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe(NVIDIA Corporation) C:\Program Files\NVIDIA Corporation\Display\nvxdsync.exe(NVIDIA Corporatio... Read more

A:I/O device error, java crashed, malware crashed unable to update

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RELEVANCY SCORE 57.2

I was recently helped by Jack & Jill in another forum.

www.bleepingcomputer.com/forums/topic410391.html/page__p__2341595__fromsearch__1#entry2341595

I received clearance from the Malware forum to create this post.

After my topic was closed, I installed the updated Windows Vista Service Pack (the one I had was outdated). Upon completion of update my system crashed. I cannot even run System Restore (it never reaches completion).
When I try to start my computer I get the following message:
!!0xc0000034!! 185/49206 (program_files_windows_nt_tabletextservice_...)

Unfortunately I do not have any recovery CDs. Any help is greatly appreciated,
Maureen

A:System Crashed - Unable to utilize System Restore

Can you start up in safe mode?

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RELEVANCY SCORE 53.6

My Lenovo T60 crashed and was not able to be repaired. I do not know what caused my laptop to crash, but according to the PC Tech, the hard drive was reformatted. To be honest, I am here in the Philippines and did not bring my recovery disks with me & I am not so sure about the technical ability of the PC Tech.

That being said, he installed Windows XP Professional on my laptop and partitioned my hard drive. I have a 250 GB Western Digital HD. Before my laptop crashed, the drive was NOT partitioned. After the installation, I now have two drives, C, with 40 GB and D, with about 200 GB.

I lost a lot of photos and music, and other important documents. I decided to try to recover some of these files and used Recuva. The good news is that a lot of missing documents can be recovered. While listing the files and looking at them, I noticed that I had several System Restore points that I can recover.

My question is, can I use the most recent System Restore point that I recover and use that to reinstall all the missing software? I had MS Office 2007 Professional, MS Visio 2007, MS Project 2007, and other software that I do not have the installation disks with me.

From what I have read, System Restore will reinstall the system (registry, files, and software only) and not the My Documents folder.

If this can work, where do I put the system restore file? If need be, I can delete the new partition and resize the C partition, restore, and then repartition the hard drive afterwards.
... Read more

A:Can I use a recovered System Restore point file to restore missing sw crashed laptop?

Since you already lost everything, try the System restore but first backup everything Recuva found onto a USB key. If your version Windows was not the same what the tech installed, it might not work. Also, he should have first ask you what to do with your files before formatting.
Otherwise you will have to wait till you can re-install everything.
 

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RELEVANCY SCORE 49.6

Hi,
Question Re: XPS 8700 with Windows 8.1.  if computer is no longer able to boot into Windows.
And Restore is not able to correct issue. 
And Refresh is unable to correct issue.
But Dell Backup and Recovery indicates no issues were found and now asks to Reinstall Operating System.
is Installation Restore/Original Image Media required to complete the Reinstallation usind Dell Backup and Recovery?
Alternatively if the Reset My PC option is used is Installation media required?
Thanks.

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RELEVANCY SCORE 48.4

I have first been getting these problems when I downloaded Comodo IS Pro. Apparently when I approached them for help,the technician did not reply to me after telling me to install.

Thus I did a system restore and the computer could load in normal mode(however the screen,etc loaded slow like hell.)

Yesterday, I downloaded comodo firewall and something familiar appeared

From Problem Reports and solution, these are the service that crashed:

4X svchost.exe
1X lsm.exe
1X sandboxie.exe
1X wininit.exe

But guard32.dll from comodo is the module causing it according to Problem Reports and Solution, but anyone knows why and how to solve it?

A:Svchost crashed, windows start up crashed, local session manager crashed

Have you tried uninstalling Commodo to see if it is causing the problem?

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RELEVANCY SCORE 48.4

I've been on here reading lots of posts for a few days and haven't quite found what I'm looking for so I'm posting in hopes of finding a solution.

I have a year and a half old HP Notebook, out of warranty, with an OEM Win 7 (I think 32 bit).
I have the Key off the bottom of the machine.
I did not make back-ups or any Repair or Recovery Disks

About a week a ago my HD crashed and wouldn't boot to anything but the windows logo. I ran all diagnostics available in the BIOS and it determined that the HD was bad. I tried Recovering with the internal Recovery drive/partition and now when I boot I get a screen asking me to Repair Windows or Start normally. If I choose Repair, it goes to a screen with a blue background and white light rays coming in from the top. For a second a window pops up and disappears (It looks like a command line window) and then nothing else happens. There is a functioning mouse arrow on screen, but nothing else and nothing seems to be happening. I've let this sit for hours just in case and nothing happens. If I choose Start normally, it goes to the Win logo screen and tries to start up and within 5 min it goes to the "blue and white light ray screen".

I have assumed that this drive is no longer going to work and have obtained a brand new drive, exactly the same as the original. Now I need to find a way to install this and get it up and running with Win 7. ( I am aware that I can order Recovery Disks from HP and get this done quickly, but right now... Read more

A:I have a Crashed HD and want to restore Win 7 to my new one.

Hello SHazle, welcome to Seven Forums!


There's information at the links below, I'm not sure if that's for the model type HP lappy you have but it will give you some ideas.
Upgrade - install - replace HP laptop HDD - YouTube

Also have a look at this link below for some ideas and be sure to post back with any further questions you may have and to keep us informed.

Clean Install : Factory COA Activation Key

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RELEVANCY SCORE 47.6

I'm back again with what seems to be my favourite problem - already encountered twice on my daughter's HP laptop and now have it on my IBM desktop.

WIN XP has crashed - I have both an XP CD and a complete recovery suite of CDs from manufacturer. The recovery CDs will only allow a complete restore to manufacturer original config (with loss of data) but I can access the WIN XP recovery console from the XP CD ....

Seems when attempting either a reinstal or repair with the XP CD that my hard drive is in fact already erased - no existing WIN XP installation is found....

I get C: Partition 1 [unknown] 148625Mb <148624 mb free>
Partition 2 <inactive> OS/2 Boot Man 4001 Mb 180mb free

From previous experience that tells me there is NOTHING to recover on my hard drive ...am I right ...so I may as well go for a complete restore with no repair/recovery attempt ?

Yes - I did backup the C:"My Documents" folder yetsrday to an external hard drive before the crash so it's not a total disaster (I realise now I should have probably backed up C: documents and settings...but that's down to experience now) ...all I may lose is my email history ...

Before I go for the big restore....any advice from the experts ?
 

A:XP crashed - about to do a complete restore but before I do ..!!

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RELEVANCY SCORE 47.6

A couple of days ago my desktop froze. I tried to restart it but it failed. I have gone through all the troubleshooting options, starting with a system restore and then a reset. Each time it says there is an error and it can't complete the process. Does anyone have any suggestions on how to proceed? Thanks 

A:H30-50 crashed won't reset or restore

Hi Pd163 , 
 
Welcome to the Community Forums.
 
Immediate concern is the information you have on the computer.
Would you need it? Using a live boot media would allow you to do it.
 
If you have gone through the advance recovery options offered by Windows  ,then perhaps you can consider a factory reset (hoping that the harddrive is still ok). Repair using a Windows image can also help if issue are just on the software side . One Key Recovery (page18) may be the last option.
 
Update us how it would go best for you at this point.
 
Regards

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RELEVANCY SCORE 47.6

I am working on a Compaq R4000 Presario laptop. Service TAG: R4012US running XP Home Edition. P/N: px356ua#aba w/1.5GB RAM.

Brought in today. Owner tried installing McAfee and it became non-responsive as far as getting onto the Internet and loading programs. I tried uninstalling but it doesn't appear in add/remove programs and there isn't any uninstall program in the program folder. I tried System Restore five times and it wouldn't revert back to any previous restore points. I then performed a chkdsk /r /f and once that was completed the system will not load XP. I get the advance selection of safe mode . . .and all of that but it simply keeps rebooting.

Unless someone has any other ideas here, is there a site where I can download restore disks for XP? It looks as if Microsoft no longer makes that available. It's been a frustrating day to be sure.

Oh yes, I have tried loading the last known good configuration, debugging, etc. Nothing works.

Thanks
 

A:XP Crashed. No Restore disk

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RELEVANCY SCORE 47.6

We have Windows7 and an exterior drive backup. This exterior backup advised us this morning that a partition was full.

We tried to shut the system down - and it asked if we wanted to 'correct' something in the system (it said it was trying to decide). We opted to 'save' the changes and were prompted to reboot the system,

When the computer came back on - there was a white line across the middle of the screen, changed to black and the whole screen 'faded to black'.

Since then, we have tried a variety of things

We did ALT F10 - the system goes to Windows and the Ace restore menu

We did a system restore (NOT FULL)

Then we got

Error Code 1392 The file or directory is corrupted and unreadable

I SOOOOOOOOOO hope someone can give us a little direction to get this thing back up and running

One of the back up files says it was created in Sept 7 - and we cannot get into it. For some reason - the ongoing back up is not showing any more recent date than Sept

We DO NOT want to lose the data that hopefully is still in the computer

Any suggestions would really be appreciated - thank you
 

A:system crashed and won't restore

That sounds like your hard (external) disk is corrupted. Who is the maker on the drive?

Ryan.
 

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RELEVANCY SCORE 47.2

I've been blue screening so I tried to do a system restore to an earlier time and I blue screened in the middle of it. Now I have a bunch of old programs I used to have and I can't uninstall any of them. It will say it's in use or there's an error when running the set up. What can I do? Also all program icons in the little task box are invisible except for avast.

A:Tried to do a system restore but crashed and now can't uninstall

Please download MiniToolBox  , save it to your desktop and run it.
 Checkmark the following checkboxes:  List last 10 Event Viewer log  List Installed Programs  List Users, Partitions and Memory size.
 Click Go and paste the content into your next post.
 Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis

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RELEVANCY SCORE 46.8

hi,
my 40gb maxtor hard drive that i've bought 2-3 months ago has crashed, and it contained some very valuable data for me, my technichian told me that it might work again if he would replace some chips in the hard drive, and that some chips were not working good / in place when he took the drive out....

what are the chances that the data can be fully restored?

i didn't back it up in disks...

i heard there are places that specialize in restoring such info, can anyone tell me more about them?

thanks
 

A:My Maxtor Hard Drive Crashed! Can I Restore It??

there are places that specialize in data recovery but they are very expensive. The link below is just one of many that do this.

http://www.drivesavers.com/

I have heard but never tried this. Put the drive in refrigerater and get it cold and then hook as slave quickly and some times you can get the data off. Maybe some else can better describe this for you. This would be a shot in the dark.
 

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RELEVANCY SCORE 46.8

Hi all!

I had problems with my foxtabs.... that I know know was a flash update problem. Before I knew I went and did a restore to an earlier date.

It did not help the problem, I went and searched for an answer, found one.
and wanted to undo the restore, as I had lost a program.

I said undo and left the puter to it's job.
I came back to find 0c80000098 not right but close to it.

It said if had crashed and needed me top put in my sys disc and do a repair, OK so I did and it came back and said it could not repair the puter!?

I mean really it is the same disc that I used to install the darned thing in the first place, so what ever it needed was on the disc.....

Is there anything I can do, to fix this, or is there a way to reinstall 7 and some how pull all my stuff back into the new os?

I went in with a Linux disc and have pulled off some of my files, but I finally had that puter perfect.

In fact I had just installed a program to allow me to clone it.... ah irony!
Thanks for any and all input!

A:[SOLVED] Win 7 laptop crashed after restore undo

Do you have a/your Windows Installation Disc?(specifically the same version as the one installed)

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RELEVANCY SCORE 46.8

Hi there.

New and a bit panicked. I have an acer aspire E15 laptop. this morning it kept freezing. i attempted a system restore. black lines overtook the screen. Now nothing comes on the screen and the laptop keeps trying to to turn itself on. if i hold down the power button it stops but if i hit it again it just goes back into loop. I'm not sure if this is the right place for this but if anyone can help i would be eternally thankful.
 

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RELEVANCY SCORE 46

I'm doubtful there is a solution to this, and if there is it's not easy...but here goes...any help is appreciated.
After installing updates earlier today (unfortunately I don't remember exactly which updates they were, but they came from Windows Update--I hadn't updated SP2 yet) Vista crashed.

Restarting brought me to Startup Repair, which Yields some version of this each time (numbers change, words don't):

Startup Repair cannot repair this computer automatically

Problem Event Name: StartupRepairV2
Problem Signature 01: AutoFailover
...
...
Problem Signature 05: BadPatch
Problem Signature 06: BadPatch
...
Problem Signature 09: WrpRepair
Problem Signature 10: 1168
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 1033
I have researched what I can online and tried most options available to me.

Next I click "View advanced options for system recovery and support"

In this menu, I can try Startup Repair, but it never works. (previous error comes up each time)

I can try System Restore but it says "The System Restore wizard is already running. This program will now exit."

Windows Complete PC Restore:
"A valid backup location could not be found..."
I click Cancel.
From the larger WCPCRestore menu I chose Restore a different backup.
(Following this menu gets nowhere because there are no listed backups.)

but while this is going on, System Restore opens in the background.
I click that.
I've tried restore points from toda... Read more

A:Vista Crashed and Won't Boot (no SafeMode, Restore, or Last Config)

Hi... I have the exact same problem only I have no internet connection. It keeps asking me to save the files and then Windows recovery not working, logging off, etc...what the heck happened? If I find the VAIO cd disk should I slick computer and he loses all his stuff? I have tried everything you did as well.
 

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RELEVANCY SCORE 46

[not sure if this is teh right section of forum for this post, hope so]
hi, my friend with windows 8.1 64bit has done a system restore with 2 external usb2 harddisks attached. all programs have been deleted and one of the external hdd's has 'crashed' - the other is fine. the crashed one has its driveletter turned into a small partition names 'restore' and the most part of the hdd as a no-driveletter raw partition. the second ext hdd was okay and retained readable data and driveletter.

I have already tried restoring the crashed hdd with third party recovery software, but only a collection of flac audio's are readble after restoring tot the (spacey) internal c harddrive. the majority of mkv's avi's and dvd videos on the hdd are unreadble.

My question is, as the original driveletter of the crashed external usb hdd is now one named 'recovery' , can this hdd (where i manually assigned a new driveletter to the data part of this crashed hdd, which is not readble, save by recovery sw)
be more effectively restored somehow by windows recovery system itself?
If so, how do i go about that task?
(Windows 8.1 itself from inetrnal c drive runs okay, although i had to reinstall all the user installed software)
I am an advanced windows 7 user but have not had much expierience with win8(.1) recovery useage.

help would be nice.

regards, RR

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RELEVANCY SCORE 46

I left my laptop running for a while when i left the room. When I came back it had frozen, I hadn't been doing anything untoward, I had been running a few programs at once, just like firefox and word. Anyway I had to turn it off with the power button. Then when I tried turning it back on I was able to log in but there was no desktop, just a black screen, same thing when I used safe mode. Now whenever I turn it on it goes to a disc check and when it gets to a certain number it says its unreadable and safe search just plain doesn't work. If you can tell me a way to get back to normal that would be great but it looks to me like the whole thing is pretty much f**ked and I'm gonna lose all my files. So is there anyway I could do a restore to factory settings (restoring to another time also didn't work) would that even help?

A:Computer crashed and won't enter safe mode. How do I restore it?

My computer did not come with the required disc btw

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RELEVANCY SCORE 46

it froze during system restore on 12-20-16  it wont load up past the dell logo 
not sure what is wrong with it..
who do i send it to as its under warranty to get fixed by Dell techs?

A:Dell inspiron 3542 crashed during system restore

Before you contact Dell Technical Support, I like to suggest you power off system, remove AC adapter, and then remove battery. Press "Power On" button for 15 seconds to release status flea power. Replace battery, adapter, and then power on system. Hopefully computer work normally.
Inspiron 15 3542 Owner's Manual

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RELEVANCY SCORE 46

please help me >.<Logfile of Trend Micro HijackThis v2.0.2Scan saved at 11:28:08 AM, on 1/19/2008Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\Explorer.EXEC:\WINDOWS\system32\spoolsv.exeC:\Program Files\Windows Live\Messenger\msnmsgr .exeC:\Program Files\Internet Download Manager\IDMan.exeC:\Program Files\Compaq Connections\5577497\Program\Compaq Connections.exeC:\Program Files\Imation\ImationFlashDetect.exeC:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exeC:\Program Files\Mozilla Firefox\firefox.exeC:\Program Files\Common Files\Symantec Shared\ccSvcHst.exeC:\WINDOWS\system32\nvsvc32.exeC:\WINDOWS\system32\vmnat.exeC:\WINDOWS\system32\vmnetdhcp.exeC:\Program Files\Internet Download Manager\IEMonitor.exeC:\Program Files\Windows Live\Messenger\usnsvc.exeC:\Program Files\Windows Media Player\wmplayer.exeC:\Program Files\Common Files\Symantec Shar... Read more

A:Comp Slower >.< And Unable To Restore To Earlier Date / Make Restore Point

Welcome to the BleepingComputer HijackThis Logs and Analysis forum. My name is Richie and i'll be helping you to fix your problems.Apologies for the late response,as i'm sure you can appreciate we are extremely busy.If you've already recieved help at another forum and your issues have been resolved,or you're presently recieving help elsewhere then please let us know.If you have not followed the info in the link below prior to posting your log then please do so now:Preparation Guide for use before posting a HijackThis Log:http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/If you still require help,please post a new Hijackthis log into this topic in your next reply.Also post a detailed description of the issues you're experiencing.*Note*Post all reports/logs directly into this topic,not as attachments,thanks.

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RELEVANCY SCORE 45.6

Can use your help...started up the computer today and my Word2007 normal template was corrupted. I attempted to locate the normal.dot(m) file and was unsuccessful (I searched all files and folders). Then ran Norton and found nothing; then tried to do a system restore and received error message indicating that the following file failed to extract: C:\Program Files9x86)\Common Files\microsoft shared\vgx\vgx.dll - restore point was damaged of deleted during restore...which all has me thinking I have a virus of some type...
 
Here are the two logs; thanks for your help:
 
.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 7 Home Premium
Boot Device: \Device\HarddiskVolume1
Install Date: 7/29/2012 12:51:12 AM
System Uptime: 9/13/2013 10:52:05 AM (1 hours ago)
.
Motherboard: PEGATRON CORPORATION |  | VIOLET6
Processor: AMD Phenom™ II X4 820 Processor | CPU 1 | 2800/200mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 1386 GiB total, 1292.96 GiB free.
D: is FIXED (NTFS) - 11 GiB total, 1.476 GiB free.
E: is CDROM (CDFS)
F: is FIXED (FAT32) - 149 GiB total, 108.149 GiB free.
G: is Removable
H: is Removable
I: is Removable
J: is Removable
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
RP105: 9/9/2013 4:39:09 PM - Scheduled Checkpoint
RP106: 9/10/2013 10:58:14 PM - Windows Update
RP107: 9/12/2013 ... Read more

A:Corrupted normal.dot(m) file and unable to restore to prior restore point

Hello, Welcome to BleepingComputer.I'm nasdaq and will be helping you.If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.===Hello, Welcome to BleepingComputer.I'm nasdaq and will be helping you.If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.=== 9/13/2013 10:51:31 AM, Error: Ntfs [55] - The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume HP.How to:http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/using-windows-7-how-do-i-run-chkdsk/a68b3e4d-1a42-e011-9767-d8d385dcbb12Let it finish.===Can this be the cause of not finding normal.dot?One of the fundamentals of Word is that all its main settings are in a file named normal.dot. (In Word 2007 and Word 2010 this file is called normal.dotm.)p.s.Do you get a prompt that the file is corrupted?http://support.microsoft.com/kb/291352===Lets check for malware.Search and delete the AdWare, PUP (Potentially Unwanted Program) installed on your computer.Please download AdwCleaner by Xplode onto your Desktop.Close all open programs and internet browsers.Double click on AdwCleaner.exe to run the tool.Click the Scan button and wait for the process to complete.Click the Report button and the report will open in Notepad.IMPORTANTIf you click the Clean button all items listed in the rep... Read more

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RELEVANCY SCORE 45.6

Hello everyone

I have this big problem with my HP Pavilion a730n Desktop. After doing the System Restore setting the restore point on February 14, the monitor turned off and the computer just freezes. I unplugged the PC a couple of times and plugged again but it just stays the same, it freezes!!!

Hope you can help me! Don't know what to do!!!

Thanks in advance

EDLL
 

A:HP Pavilion Desktop a730n with Windows XP crashed after System Restore

How long did you leave the computer unplugged? If you just unplugged and plugged in right away your not giving the hardware time to reset. Unplug the computer and leave it sit for a bought 10 minutes. That should be enough time for the system to reset. I suspect it may be a hardware lock. Not ruling out software as yet.
 

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RELEVANCY SCORE 45.6

Hi,

OS - Windows 10 (64 Bit)
RAM - 8gb
CPU - Intel Core i5 3.3Ghz
Vid Card - Nvidia GeForce GTX 570


Yesterday I had deleted a Word document by mistake, so I used System Restore to try and get it back. System Restore told me NOT to turn off the PC whilst it was running, and next thing I know after it got halfway through my PC blue screened and I had to restart.
Now every time I load up the PC it does the following...


It loads up to the Windows 10 icon > After a few seconds it says 'Your PC ran into a problem and needs to restart' with the error code 0xc000021a > It then restarts itself but THIS time it tries to start Windows Automatic Repair instead > It then says 'Automatic Repair couldn't repair your PC', and gives me the option to click Restart or Advanced Options. This is where I'm having the most trouble, as the mouse and keyboard don't seem to be working at all on this screen so I can't even click any of the options. It's like the screen has frozen/crashed > The only way off this is to then force a restart using the power button on the PC.


The above just keeps carrying on in a loop every time I turn on the PC now. I still have access to the BIOS where my mouse and keyboard DO work, so perhaps I can fix it from there, but I've no idea what to do. It's EXTREMELY important that I don't lose the data on this PC, and that I can have access back to it as soon as possible, as I work from home and am currently losing money because ... Read more

A:System Restore Crashed, Now I'm In Endless Auto Repair Loop

System Restore would not have recovered your lost Word file. Hopefully you made a Windows Repair Disc and you can do a Startup Repair or use another option now. If not, you can download one from another unit.

Read other 1 answers
RELEVANCY SCORE 45.6

Hi,

OS - Windows 10 (64 Bit)
RAM - 8gb
CPU - Intel Core i5 3.3Ghz
Vid Card - Nvidia GeForce GTX 570


Yesterday I had deleted a Word document by mistake, so I used System Restore to try and get it back. System Restore told me NOT to turn off the PC whilst it was running, and next thing I know after it got halfway through my PC blue screened and I had to restart.
Now every time I load up the PC it does the following...


It loads up to the Windows 10 icon > After a few seconds it says 'Your PC ran into a problem and needs to restart' with the error code 0xc000021a > It then restarts itself but THIS time it tries to start Windows Automatic Repair instead > It then says 'Automatic Repair couldn't repair your PC', and gives me the option to click Restart or Advanced Options. This is where I'm having the most trouble, as the mouse and keyboard don't seem to be working at all on this screen so I can't even click any of the options. It's like the screen has frozen/crashed > The only way off this is to then force a restart using the power button on the PC.


The above just keeps carrying on in a loop every time I turn on the PC now. I still have access to the BIOS where my mouse and keyboard DO work, so perhaps I can fix it from there, but I've no idea what to do. It's EXTREMELY important that I don't lose the data on this PC, and that I can have access back to it as soon as possible, as I work from home and am currently losing money because ... Read more

A:System Restore Crashed, Now I'm In Endless Auto Repair Loop

System Restore would not have recovered your lost Word file. Hopefully you made a Windows Repair Disc and you can do a Startup Repair or use another option now. If not, you can download one from another unit.

Read other 2 answers
RELEVANCY SCORE 45.6

When I go to system recovery, it says  that a backup was never installed however drive D is where my files are.

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RELEVANCY SCORE 45.6

Microsoft confirmed I have the virus when they check command prompt, csrss.exe (which sends email PWs or unecessary ones and downloadhelp.exe. It already shut down security tasks, and kaspersky didn't catch it, maybe cause malware bytes was installed too?

Please help with the removal! He said if I reboot I may get the blue screen which can make it worse. What should I do??

Thanks

Using Windows XP

LOG:

DDS FILE:

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_30
Run by Os at 17:10:28 on 2012-04-19
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.2037.378 [GMT -4:00]
.
AV: Kaspersky Internet Security *Enabled/Outdated* {2C4D4BC6-0793-4956-A9F9-E252435469C0}
FW: Kaspersky Internet Security *Enabled*
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\acs.exe
svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2011\avp.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\svchost.exe -k imgsvc
C... Read more

A:Csrss.exe trojan please help ASAP (Firefox crashed/ didnt restore

Hello, Welcome to BleepingComputer.I'm nasdaq and will be helping you.If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.===Before suggesting some remedial tools I need more information.Please DownloadTDSSKiller.zip>>> Double-click on TDSSKiller.exe to run the application.Click on the Start Scan button and wait for the scan and disinfection process to be over.If an infected file is detected, the default action will be Cure, click on Continue
If a suspicious file is detected, the default action will be Skip, click on Continue
If you are asked to reboot the computer to complete the process, click on the Reboot Now button. A report will be automatically saved at the root of the System drive ((usually C:\) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt" (for example, C:\TDSSKiller.2.2.0_20.12.2009_15.31.43_log.txt). Please copy and paste the contents of that file here.If no reboot is required, click on Report. A log file will appear. Please copy and paste the contents of that file in your next reply.Download http://public.avast.com/~gmerek/aswMBR.exe (aswMBR.exe) to your desktop. Double click the aswMBR.exe to run it Click the "Scan" button to start scan. Upon completion of the scan, click Save log, and save it to your desktop. (Note - do not select any Fix at this time) <- IMPORTANTPlease post the contents of that log in your next reply.T... Read more

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RELEVANCY SCORE 45.6

Hi,
OS - Windows 10 (64 Bit)
RAM - 8gb
CPU - Intel Core i5 3.3Ghz
Vid Card - Nvidia GeForce GTX 570
Yesterday I had deleted a Word document by mistake, so I used System Restore to try and get it back.  System Restore told me NOT to turn off the PC whilst it was running, and next thing I know after it got halfway through my PC blue screened and I had to restart.

Now every time I load up the PC it does the following...
 

It loads up to the Windows 10 icon  >  After a few seconds it says 'Your PC ran into a problem and needs to restart' with the error code 0xc000021a  >   It then restarts itself but THIS time it tries to start Windows Automatic Repair instead  >  It then says 'Automatic Repair couldn't repair your PC', and gives me the option to click Restart or Advanced Options.  This is where I'm having the most trouble, as the mouse and keyboard don't seem to be working at all on this screen so I can't even click any of the options.  It's like the screen has frozen/crashed  >  The only way off this is to then force a restart using the power button on the PC.
 

The above just keeps carrying on in a loop every time I turn on the PC now.  I still have access to the BIOS where my mouse and keyboard DO work, so perhaps I can fix it from there, but I've no idea what to do.  It's EXTREMELY important that I don't lose the data on this PC, and that I can have access back to it as soon as pos... Read more

A:System Restore Crashed, Now I'm In Endless Auto Repair Loop

Because Windows 10 uses a hybrid shutdown the procedure I am outlining may not be able to mount the drive so you can access your data. If you use a Windows Live account to login to windows the data may be encrypted.
 
On another computer download Fatdog64. This is a linux distro that will boot and hopefully recover you data to an external hard drive. 
 
Here is the iso file.  Fatdog64-702.iso
 
Once downloaded you can burn the iso to a CD or DVD by right clicking the iso file and selecting Burn Disk Image. You may need to access your BIOS/UEFI to make your optical drive the first boot device. Depending on the make and model of the computer you can press a key at boot to open a boot menu where you can select your boot device.
 
At the Fatdog Desktop you will see your hard drive partitions listed as sda1....sda2... sda3 etc depending on the number of partitions on the disk. For a Windows 10 computer your files may be on sda3. Click once on a sda partition. If the partition can mount a File Manage window will open. Clicking once on a folder will open it. If you do not see your files then close the file manager and select another sdaX partition.  If you are able to see your files then post back and I will give instructions on copying files to a USB flash drive or USB external drive. This will at least get your important data back if the partitions can mount. Hopefully they will.

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RELEVANCY SCORE 45.6

Hi, about an hour ago my screen froze and the computer became unresponsive. I found it a bit wierd that it turned off as soon as I pressed the power button as normally it takes about 5 seconds to do this. Upon rebooting (and going through the 'start windows normally' thing I got a BSOD saying something along the lines of:

'the bios in this system is not fully acpi compliant windows 7'

anyway I googled this and fiddled around in BIOS a bit discovering that my 'acpi 2.0 support' option wasn't enabled so I've changed this. Also some people seemed to suggest removing each RAM module individually and testing each one etc so I did this also to the same effect. After putting them both back in I no longer got the above error message but this one:

'a problem has been detected:
memory_management...etc'

Rebooted again and the BSOD I now encounter and have ever since says:

IRQL_NOT_LESS_OR_EQUAL
.
.
.
***STOP: 0x0000000A...

I found posts about this on this website but I'm not able to get in to windows to access any files and upload them like this person did:

http://www.sevenforums.com/crashes-d...l-message.html

I've since tried booting safe mode, debugging mode etc but each time I do this the computer just reboots and takes me back to the 'do you want to start windows normally or start windows repair' screen. The second option ends up with either a non responsive black screen that can only be escaped by powering off or the above (last) mentioned blue screen.
It might be wort... Read more

A:Windows 7 crashed then unable to boot + BSOD

Start your computer and get into the Advanced Boot Options screen. Select Repair Your Computer. Use the System Recovery Options to follow System Restore OPTION TWO. Choose a restore point from before the problem began and post back whether this resolves the problem.

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RELEVANCY SCORE 45.6

Hi, I have a compaq presario C40, I want a suggestion from you guys what to do because during start-up it does'nt load completely and it crashed always with blue screen appears, I made a decision to reformat it but i dont know how. can you please help me what to do.

A:Windows 7 Crashed, Unable to Start-Up completely

Hi,

Don't reformat yet. First of all, boot into safe mode WITH networking (if you don't know how - Getting into Windows Safe Mode) and then:

Please navigate to C:/Windows/Minidump and zip up any dump files located there that you'd like to have analyzed, and then attach that zip here. If there are no dumps located in C:/Windows/Minump, you may be writing full memory dumps to C:/Windows, and it'll be called MEMORY.DMP.

If there are no dumps in either of those locations, but you know you have a page file set up, any "cleaner" programs such as TuneUp Utilities, CCleaner, etc, will delete this upon use.

Regards,

Patrick

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RELEVANCY SCORE 45.6

I have Windows Defender and McAfee Security Center anti virus softwares.When I run them they are telling that I does'nt have any virus.But I am unable to Go to previous restore points and many exe files are missing in the C:\Window\System folder."Warning! Spyware detected on your computer. Install an antivirus or spyware removal to clean your computer." error came on the desktop.Whole desktop was white with an orange color box in between with the above warning.Antivirus2008 something like that was installed on the desktop and in the control panel...so 1. first I removed the software icon from the desktop and the control panel.Next I went to System32 and removed the recent files.2, But I was Unable to restore to go to a previous date to get rid of the virus.My System restore is infected I believe.I don't have that much knowledge in this field.So kindly let me know in detail what I can do to remove the whole virus.Yes System restore was working properly before.I noticed this as soon as the the virus came. I have ran the Malwarebytes Anti-Malware but still I am unable to go back to my previous system restore points and system is operation very slowly...Please find the log file here:Logfile of Trend Micro HijackThis v2.0.2Scan saved at 11:18:56 AM, on 8/20/2008Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system3... Read more

A:Unable To Restore My System To Previous Dates, Clicking On The Back Arrow On The Restore Calender Is Not Working

Hello Ashakins and welcome at BleepingComputer,Sorry to have kept you waiting for so long, but the forums are really busy.If you still need help :Please don't run 2 active virusscanners at once, make a choice and remove the other one completely through Control Panel > Software, along with SweetIM.1. * Clean your Cache and Cookies in IE:Close all instances of Outlook Express and Internet Explorer Go to Control Panel > Internet Options > General tabUnder Browsing History, click Delete. Click Delete Files, Delete cookies and Delete historyClick Close below.* Clean your Cache and Cookies in Firefox (In case you also have Firefox installed):Go to Tools > Options.Click Privacy in the menu..Click the Clear now button below.. A new window will popup what to clear.Select all and click the Clear button again.Click OK to close the Options window* Clean other Temporary files + Recycle bin Go to start > run and type: cleanmgr and click ok. Let it scan your system for files to remove. Make sure Temporary Files, Temporary Internet Files, and Recycle Bin are the only things checked.Press OK to remove them.2. After reboot,Start HijackThis, close all open windows leaving only HijackThis running. Place a check against each of the following, if still present :O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)O4 - HKLM\..\Run: [SweetIM] C:\Program Files\SweetIM\Messenger\SweetIM.exeClick on Fix Checked when finished and exit Hij... Read more

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RELEVANCY SCORE 45.6

Hello everyone, not sure why but I get an error every time I open the System Restore. I rarely have to use a restore point as I regularly maintain my computer and check for viruses and malware, but I would like to have the option just in case. When I open System Properties, and click the System Protection tab, I get this error and am unable to create a Restore Point. Attached is a screenshot and a DxDiag.txt. Any insight to this problem would be helpful, perhaps I have some windows feature disabled that I might need enabled, I am not sure. I recently did a complete reformat of my hard drive and a fresh install of Windows, maybe two months ago, and somewhere along the line I must have removed/disabled something I need for System Restore. Even third party maintenance software is unable to create restore points, such as TuneUp Utilities 2014, AVG Internet Security 2014, and UVK. I'm sure the fix for this is simple, I am just unaware of it. Thanks in advance.

A:System Restore Error, Unable to Create Restore Points

You have Tuneup Utilities? Have you looked at this?

System Restore Error 0x81000203 (Below solution at end of this mesage did not work)

Here is some other info as well including the Turbo mode problem

System Restore Error Code: 0x81000203 - Microsoft Community

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RELEVANCY SCORE 45.2

Microsoft confirmed I have the virus when they check command prompt, csrss.exe (which sends email PWs or unecessary ones and downloadhelp.exe. It already shut down security tasks, and kaspersky didn't catch it, maybe cause malware bytes was installed too?

Please help with the removal! He said if I reboot I may get the blue screen which can make it worse. What should I do??

Thanks

Using Windows XP

DDS FILE:

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_30
Run by Os at 17:10:28 on 2012-04-19
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.2037.378 [GMT -4:00]
.
AV: Kaspersky Internet Security *Enabled/Outdated* {2C4D4BC6-0793-4956-A9F9-E252435469C0}
FW: Kaspersky Internet Security *Enabled*
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\acs.exe
svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2011\avp.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\NETGEAR\WNA1100\WifiSvc.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files\DivX\DivX Update\DivXUpdate... Read more

A:csrss.exe trojan please help ASAP (Firefox crashed/ didnt restore windows)

Hello flakeup. Welcome to TSF.

Please note that more than one round may be needed to properly eradicate malware. In co-operation with the cleaning process, please: do not uninstall/install any programs unless asked to do so, to make it easier on us as it is more difficult when files/programs are appearing in/disappearing from the logs;
do not run any tools or scans other than those requested;
follow all instructions in the order they are presented;
if you have problems with or do not understand the instructions, ask before continuing;
stay with this thread until given the All Clear, as absence of symptoms does not always mean the machine is clean;
do not attach any logs/reports, etc.. unless specifically requested to do so.
All logs/reports, etc.. must be posted in Notepad making sure the word wrap is unchecked. (In notepad click format, uncheck word wrap if it is checked.)
Also note that the forum is very busy and if I don't hear from you within three days this thread will be closed.

=====================

One or more of the identified infections is a backdoor trojan.

This type of infection allows hackers to remotely control your computer, log keystrokes, steal critical system information, and download and execute files without your knowledge.

If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would ... Read more

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RELEVANCY SCORE 45.2

Hi all,
my Latitude E6540 refused to boot this morning and all automatic repair options failed. No sweat I thought and installed a Windows System Image created about a month ago. Now I proceeded to restore the missing data using DBR - I'm doing automatic daily backups - only to find out that this software apparently requires a system backup to work. The problem is that after the last update, DBR refused to accept my Toshiba usb hard drive for system backups, stating that this media device could not be used for system backups - that's why I created a Windows System Image. Nowhere does it state that DBR does not backup data at all if a different software is used for system backups. It seems to me that this is a pretty sh.... piece of software (I bought the premium version). I have learned it the hard way. From now on I will not rely anymore on Dell software for backups. Just thought I'd let everybody know.

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RELEVANCY SCORE 45.2

Win XP Home SP2

I am having problems with system restore. When I try to open system restore and restore my system to a previous time, i get this message:

SYSTEM RESTORE IS NOT ABLE TO PROTECT YOUR COMPUTER. PLEASE RESTART YOUR COMPUTER AND THEN RUN SYSTEM RESTORE AGAIN.

When I do just that, the same message comes up again and again.

I next go to the control panel and open up the system properties window. Under the tab System Restore I try to check the box: TURN OF SYSTEM RESTORE FOR ALL DRIVES. I do this to try to clear out the cache or restore points and I get the following message:

YOU HAVE CHOSEN TO TURN OF SYSTEM RESTORE. IF YOU CONTINUE ALL EXISTING RESTORE POINTS WILL BE DELETED, AND YOU WILL NOT BE ABLE TO TRACK AND UNDO CHANGES MADE TO YOUR COMPUTER.

DO YOU WISH TO TURN OFF SYSTEM RESTORE?

When I hit yes, i get:

SYSTEM RESTORE ENCOUNTERED AN ERROR TRYING TO ENABLE/DISABLE ONE OR MORE DRIVES. PLEASE RESTART YOU MACHING AND TRY AGAIN.

So I restart and the same thing again.

Next I try to disable each of the 2 drives that I have, one by one. My OS is on C: and my storage disk is D: I try to disable D: first and get the following:

STORAGE (D IS THE SYSTEM DRIVE. YOU CANNOT TURN OFF SYSTEM RESTORE ON THIS DRIVE WITHOUT TURNING IR OFF ON ALL DRIVES. TO DO THIS, CLICK OK OR CANCEL TO RETURN TO THE SYSTEM RESTORE TAB.

I hit cancel and select the settings for C: and get the following message when I try to disable system restore:

WINDOWS XP (C

YOU HAVE CHOSEN TO TU... Read more

A:Solved: System Restore Problems - Unable to Restore

To fix the problem try disabling System Restore temporarily.

By checking "Turn off System Restore" in the Control Panel.

Reboot, then enable it, and reboot again.
 

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RELEVANCY SCORE 45.2

Anybody, help! Quite desperate as this is affecting my work.

Sometime ago, I installed AGV as there seemed to be lil bugs in my comp that Norton could not get. AGV managed to detect and delete these bugs, but not all problems were solved. Norton's subscription was up and I was still quite peeved about Norton's inability to help...so I uninstalled it. Since then, there were more problems...

1) I'm unable to run help from Start...or msconfig from Start/Run or system restore. The error message is that it can't find the file. Even when I go to explorer to double-click the file directly, it still won't run.

2) I'm unable to open ANY file with MS word or powerpoint. It would say that the file is unavailable. It would also prompt me to replace existing normal.dot file. I'm unable to do the detect and repair, it would say error 1706...I do not have the installation CD with me anymore!

3) I'm unable to run any online virus scan (Trend, Panda...) even after I made changes to the security settings to allow for ActiveX.

4) I'm tried to reinstall Norton, but it can't run. It says 'CFGWIZ.EXE - Unable to locate component. . . . cctrust.dll was not found.'

I do run Spybot, Adaware, AGV, Winaso regularly.

Please help...thanks!

-Michelle-
I have made a scan and included logs from HijackThis and Silent Runners...

Logfile of HijackThis v1.99.1
Scan saved at 1:16:25 PM, on 7/14/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
... Read more

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RELEVANCY SCORE 45.2

I'm back with the same damn problem. I installed a new hard drive a month ago, my computer crashed twice today. I update my OS to XPSP3 this weekend, downloaded iTunes, Goldwave Recording software, and my Linkskys adapter card. I'm unable to see what the error message says because my computer shuts down so quickly. Could someone please tell me how I go about "freezing" that page so I'll know what's going on. Thank you as always.

tdb/Trina

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RELEVANCY SCORE 45.2

Hello!

I bought a new SSD (C:) after the original hard drive (D:) in my laptop crashed. My laptop has two bays, so I left (D:) in and installed Windows 7 on (C:).

I removed the recovery partition that existed on (D:) and now I would like to format (D:) so that the space is available for file storage. When I try to do so, it says "Windows was unable to complete the format."

I have included a screen shot of Disk Management and the error message. Any suggestions would greatly be appreciated.

Thanks!

A:Unable to Format Original Hard Drive that Crashed

Before I make a suggestion:

Is the 56GB disk the SSD?

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RELEVANCY SCORE 44.8

I just recently installed the Windows 8.1 update earlier today. Immediately after the required restart, my computer has not been working properly. As soon as I log on, the desktop flashes back and forth from the desktop picture to the color of the menu background. It flashes back and forth pretty quickly and while this is happeneing I can't perform any functions. When I try clicking on the internet or anything else it is nonresponsive. I tried doing a system restore but after my computer restarted it said the restore was unsuccessful. I tried it again, as well as trying it from a different restore point but neither would work. I then attempted to restart my computer in safe mode but immediately got a pop up saying: "The instruction at 0x35f7649c referenced memory at 0x35f7649c. The memory could not be rewritten. Click OK to terminate the program." After clicking OK, the popup immediately came back and neither clicking OK or pressing the X in the upper right would make it go away and it would just immediatley pop back up and I could not click on anything else while it was up. Also while in safe mode, my desktop shortcuts and desktop picture were again flashing. I'm concerned I have a virus but not exactly sure how I got it or how to fix it. I have Webroot installed and it alerted me to a potential virus a couple days ago but when I tried to fix it, it said something about my product key expiring it and since it wasn't causing my any problems I ignored it. I also have... Read more

A:Flashing desktop, unable to restore, unable to safe mode

Sounds like incorrect Video driver installed.

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RELEVANCY SCORE 44.8

Good day everyone,
 
My dad was using the computer after me and when I came back I noticed it was off (even though I was in the middle of some work). When I turned it back on, Windows said there was an error in the last time it was shut off. I thought nothing of it and went on my merry way. However, upon opening up chrome did I discover that something indeed was wrong.
 
All my extensions were wiped out. Completely. After the initial shock, I gathered my self and tried re installing the ones I could remember. However, not a single one could be installed. Instead, I kept meeting this message, "Package is invalid. Details: 'Could not unzip extension'."
 
After scouring the mighty sea of Google, I don't have a flying clue what happened and how to solve my current predicament.
 
I read someone suggesting system restore in an article. However, as luck would have had it, the last system restore point is when I had a virus attack with a software I downloaded. It took quite a while to clean up everything and I'm hoping I don't have to deal with that (at this point, my understanding of system restore could be questionable, so do let me know if it's a good option).
 
Please do advise, as I'm completely stumped.
 
Thank you for your time!

A:Computer crashed, chrome extensions wiped out and now unable to install new ones

Hello, what is your Operating system?

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RELEVANCY SCORE 44.4

on recent boot up i was surprised to see a different but familiar desktop =. one that i used before. also the system was acting strangely and very sluggish. i suspected a problem with recent downloads and tried the system restore. there was only one available restore date even though the OS has been running for six months.
i tried this restore point but got message "unable to restore to this date- no changes have been made " i can not find a way to increase the number of automatic restore points.. i then did an error check and defrag and system seems to be OK now but am puzzled with system restore function..
would appreciate any suggestions.......
 

A:XP Prof. ser pak 3 system restore unable to restore

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RELEVANCY SCORE 44.4

I have had this problem for quite a while. I'm able to create restore points (and they show up in the list), but I'm unable to 'restore' them... I get the system cannot restore error. I have Norton-Comcast and have deactivated 'tamper protection' with no luck.

A:Unable to restore - can save a restore point

Do you know what the error code is? Perhaps you can search it in google and perhaps a solution will pop up? Have you tried to uninstall norton comcast and other protection software to see if that works? Going into safe mode have you tried that? That should work in safe mode.

Can you post the actual message that it pop up too? thanks!

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RELEVANCY SCORE 43.2

Have Toshiba Satellite A135 with dual-processors (1.73 each) & 1.0 G ram, running Windows Vista Home Premium 32 bit. Most recent install was iTunes 8, only 1 start-up since install. On starting up today, got the following on Blue Screen:

"A problem has been detected and windows has been shut down to prevent damage to your computer.

If this is the first time you?ve seen this stop orror screen, restart your computer. If this screen appears again, follow these steps:

Check to be sure you have adequate disk space. If a driver is identified in the Stop message, disable the driver or check wit the manufacturer for driver updates. Try changing video adapters.

Check with your hardware vendor for any BIOS updates. Disable BIOS memory options such as caching or Shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode.

Technical information:

*** STOP: 0x0000008E (0xC0000006, 0x87E1A4B8, 0x8B0EF8AC, 0x00000000)"




Then I restarted the computer and the same message came up, but with the following change in the STOP code:


"*** STOP: 0x0000008E (0xC0000006, 0x87E1A4B8, 0x8B1E78AC, 0x00000000)"

Restarted once more and one small change again:

"*** STOP: 0x0000008E (0xC0000006, 0x87E1A4B8, 0x890D18AC, 0x00000000)"

Tried starting in Safe Mode, can get the screen, tried to do a system restore, but it doesn't work ul... Read more

A:Computer crashed, unable to start windows in reg mode, Blue Screen info provided

possible that you have some bad random access memory (RAM) in your computer microsoft provides a free memory checker you can run off a cd or floppy disk. you can get the program here http://oca.microsoft.com/en/windiag.asp this should provide you with if you have bad memory in your computer. if it won;t let you boot at all into windows and gives you a blue screen of death the memory should fail right away but if it doesnt let it do a few passes to verify probally 5 times should be enough.

otherwise something happened to the OS you could put the OS disk in and do a repair install if the memory passes the test to see if that gets you anywhere

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RELEVANCY SCORE 42.8

Have Toshiba Satellite A135 with dual-processors (1.73 each) & 1.0 G ram, running Windows Vista Home Premium 32 bit. Most recent install was iTunes 8, only 1 start-up since install. On starting up today, got the following on Blue Screen:

"A problem has been detected and windows has been shut down to prevent damage to your computer.

If this is the first time you’ve seen this stop orror screen, restart your computer. If this screen appears again, follow these steps:

Check to be sure you have adequate disk space. If a driver is identified in the Stop message, disable the driver or check wit the manufacturer for driver updates. Try changing video adapters.

Check with your hardware vendor for any BIOS updates. Disable BIOS memory options such as caching or Shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode.

Technical information:

*** STOP: 0x0000008E (0xC0000006, 0x87E1A4B8, 0x8B0EF8AC, 0x00000000)"


Then I restarted the computer and the same message came up, but with the following change in the STOP code:
"*** STOP: 0x0000008E (0xC0000006, 0x87E1A4B8, 0x8B1E78AC, 0x00000000)"

Restarted once more and one small change again:

"*** STOP: 0x0000008E (0xC0000006, 0x87E1A4B8, 0x890D18AC, 0x00000000)"

Haven't started in Safe Mode yet, because I am not too good at computers & wouldn't know what to do without your... Read more

A:Solved: Computer crashed, unable to start windows in reg mode, Blue Screen info provi

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RELEVANCY SCORE 42

This has been quite an odissey so far and I really need help.

I have an ASUS N51Vf on which I just changed a defective hard drive with a new one, same size and specs as the old.

After a clean windows 7 install all was working fine. I created a System Restore Point. No errors reported, restore point created.

I then tried to restore all my data and settings with a back up I had on a external hard drive.
This back up has been made with LaCie Genie Back up Assistant, a program with decent review online.

After having finished to restore the back up, I was asked to restart windows, which I did.

Windows restarted but then it failed to log in giving an error (which appears to be quite common googling it). A window pop up saying
"Interactive logon process initialization has failed. Please consult the
event log for more details."
If you say ok the windows keeps appearing again and again.

There was no way to access windows whatever mode (safe, normal and all the other boot option appearing when pressing f8) I choosed. Startup repair was as well ineffective (since there was no problem in the startup process itself.)

People online reported the only way to fix this was to check the event log files on another computer. So I installed Ubuntu on the unallocated space I left when installing win 7, I copied the logs files, I went through all the errors in the event viewer of another computer, particularly those in application.evtx, I copied safe version of winlogon.exe logonUI.... Read more

A:Unable to restore, unable to login

  
Quote: Originally Posted by Plex710


This has been quite an odissey so far and I really need help.

I have an ASUS N51Vf on which I just changed a defective hard drive with a new one, same size and specs as the old.

After a clean windows 7 install all was working fine. I created a System Restore Point. No errors reported, restore point created.

I then tried to restore all my data and settings with a back up I had on a external hard drive.
This back up has been made with LaCie Genie Back up Assistant, a program with decent review online.

After having finished to restore the back up, I was asked to restart windows, which I did.

Windows restarted but then it failed to log in giving an error (which appears to be quite common googling it). A window pop up saying
"Interactive logon process initialization has failed. Please consult the
event log for more details."
If you say ok the windows keeps appearing again and again.

There was no way to access windows whatever mode (safe, normal and all the other boot option appearing when pressing f8) I choosed. Startup repair was as well ineffective (since there was no problem in the startup process itself.)

People online reported the only way to fix this was to check the event log files on another computer. So I installed Ubuntu on the unallocated space I left when installing win 7, I copied the logs files, I went through all the errors in the event viewer of another computer, particularly ... Read more

Read other 3 answers
RELEVANCY SCORE 41.2

hi all,

my win 7 pc crapped out. its not the disk. i have an image made on acronis. i bought a new win 10 pc. whats the easiest way to get that win 7 image with all my applications onto the new win 10 desktop? i want to get rid of windows 10. i would like my image working on new pc (new hardware) as i will not have to reinstall and configure everything again.

i tried swapping the old pc disk into the new pc, but the new pc would not boot: says invalid disk. could it have something to do with the MBR or that UEFI thing?

A:System crashed, how to restore Windows7 system image into new desktop

you're going to be in a world of pain if you want to do this but have no access to the old computer. In this situation, a SYSPREP with the generalize function is run in Windows 7 to prepare it for migration to new hardware.

You can try cold turkey like you did, you may have to switch to AHCI drivers from IDE or IDE to AHCI depending on what you had before to get it to boot. The boot sector may be a problem too. If you used standard MBR in the past then check your BIOS on the new PC to see what adjustment you can make.

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RELEVANCY SCORE 40.8

Hi, I love this site and you guys have helped me so much, so first of all, thank you!

Now the bad news.... I got the WIndows Vista Repair virus about a month ago on my Acer PC. At first, it ran all of those warning messages and then it shut down the computer and reloaded as what appeared to be a completely wiped computer. The only icon on the desktop was the Windows Vista Repair. I tried to find programs by searching for a few minutes before trying to shut down (which the virus had also made me incapable of doing), and resorting to popping out the battery to shut it down. I restarted in safe mode with networking and tried to get on this site, but even in safe mode my browser was auto-redirecting me to sales sites. By following instructions for removal on this site, and downloading programs onto a flash drive from a different computer, I was able to get my computer in working order again, although it would still, at times, randomly shut down my internet browser (and the process and amount of time I spent getting it just to that state of operation was ridiculous, much worse than any virus I've EVER had...I can explain what all happened and the steps I took if necessary). A couple of weeks later, I left my computer on while I went to a friend's house for the night, and when I came back in the morning I couldn't get it to unfreeze. I shut it down and for the next two days, every time I tried to turn it on it would just run on a loop, booting up part of the way bu... Read more

A:Computer now completely crashed; started with a WIndows Vista Recovery virus, fixed it, then a couple weeks later it crashed :(

Hello, can you please let me know what version of Windows this is?

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