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Thinkpad L470 - Fingerprint reader rarely works

Q: Thinkpad L470 - Fingerprint reader rarely works

I have bought a refurbished L470 thinkpad and i configurated the fignerprint reader with several fingers and it rarely works when i tried it. I have deleted the fingerprints and reconfigurated them but it's the same thing. I've searched for a solution in the manual but they only advise to clean it with a soft cloth which it doesn't work. Should i be contacting the warranty service?

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RELEVANCY SCORE 200
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RELEVANCY SCORE 77.6

I ordered a brand new Thinkpad Yoga 260, eveything is fine and I love the machine, except for the fingerprint reader which is not detected and not working. It looks like a hardware problem with the fingerprint reader :I have never seen him it blinkingit doesn't show up on device manager (and I already checked for hidden devices : nothing)it is activated into the BIOSno trace of a fingerprint option on Windows settings under accounts / connexion options (not sure of the naming in english as my Windows is in french)no more luck when trying to install the latest Synaptics FP driver from Lenovo :  a window opens, I click start and the window closes itself after 5 seconds, then nothing special is happening anymore. No error message, nothing.Is someone with a Thinkpad Yoga 260 having the same troubles or could be of any help ? Thanks !










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A:Fingerprint reader not detected on new Thinkpad Yo...

Hi
 
I don't have that Thinkpad model, but for what I remember in some other model the Fingerprint reader was internally connected to an USB port.
 
You can check some programs like HWInfo and check where is the fingerprint reader plugged to see if Windows recognize there is a deviced plugged on it. It can also be interesting for you to grab the hardwareID to know the manufacturer of it.
 
Which Windows version are you using?
There is also some fingerprint drivers on the Yoga 260 support site for Win10 and Win7.
http://support.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-yoga-series-laptops/thinkpad-...
 
Maybe you can also give it a try.
 
Regards

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RELEVANCY SCORE 77.6

At Startup, the fingerprint reader illuminates. Very occasionally, one pass opens the Windows screen. Usually, it takes more passes and after 2 or 3 I normally give up and use the passcode entry. I've made sure reader and my finger are clean but this makes little difference. Any advise would be appreciated.

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RELEVANCY SCORE 76.8

I also reintalled and update the software from the website. And I have check the status of fingerprint reader in BIOS.  Thanks,

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RELEVANCY SCORE 76.8

Dears,             My T460p fingerprint reader not working when I join in my company domain, it works fine in local account. I used to use fingerprint reader in my previous laptop T440p without any issue both local and domain account in windows 10 pro. Please help me with this issue as it very annoying to type my long password.  

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RELEVANCY SCORE 76.8

The FP reader does not work on my T450s under Windows 10, even though the drivers "Synaptics FP Sensors (WBF) (PID=0017)" are installed correctly.I can get into the Windows Hello Fingerprint Setup (snapshot below) but the FP reader doesn't do a thing.Following the steps suggested in Fingerprint-support-on-Windows-10-ThinkPad-T440-and-newer does not change anything. The notebook is brandnew and I didn't have Win 7 or 8 on it before for testing the FP reader, but the driver installed without any issues -- so I guess it's not a hardware problem. I'm happy for any suggestion. 










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A:Fingerprint reader not working on ThinkPad T450s u...

Issue resolved. It was indeed a hardware problem.

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RELEVANCY SCORE 76.8

Hi all, I have a Thinkpad  X1 Yoga 3rd Gen. WIndows Hello works fine with the camera, but I do not see any settings in the Windows Hello Settings app for configuring the Fingerprint reader. The device has a fingerprint reader. I am sure the fngerprint reader worked fine when I purchased the device. I performed a full device reset as I was having issues with battery performance (now cured), but the fingerprint option is still not available. Any thoughts?  

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RELEVANCY SCORE 76.8

It appears the my computer is not recognizing that the fingerprint reader exists. when I try to log in to the software it just tells me that "The device is not connected to the computer, please insert the authentication device" What do I need to do to caibrate this?

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RELEVANCY SCORE 76.8

Hi, anyone know of a figerprint reader keyboard the works with firefox. i recently bought the microsoft figerprint reader keyboard and optical mouse combo....what a bunch of junk it is. The fingerprint reader works good...but dont work with firefox....i cant have that. And the mouse stinks too...

So anyone got any suggestions? Thanks for reading
 

A:Fingerprint reader keyboard that works with Firefox?

My fingerprint reader works great with IE.

I guess being a Microsoft product, it would be a bit surprising if it worked with Firefox!
 

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RELEVANCY SCORE 76.8

My fingerprint reader doesn't work with Firefox or IE. It only works when logging in to Windows.My fingerprint software version is 3.3.2.50My password manager version is 4.70I'm using Firefox ESR version 52.2.2.1 32 bitwhich enables me to use unsigned addons.Using Windows 7 Pro 64 bitThinkpad T400 2767 WU6 I woud greatly appreciate some help on this matter

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RELEVANCY SCORE 76

I am trying to find the fingerprint reader part # for a first gen X1 Carbon.  Type 3443 (34XX).

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RELEVANCY SCORE 76

The fingerprint sensor doesn't work. I tried installing the drivers for it, but then, I try to enroll my fingerprint, and, well, let the pictures do the talking. The sensor doesn't even show up in Device Manager. Any help would be nice.Error

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RELEVANCY SCORE 76

HiI recently applied the Windows 10 April update to my x270. Everything worked okay however Windows Hello and the fingerprint reader no longer work. I have checked the Biometric settings in device manager and the Synaptics WBDI (SGX enabled) device is showing the following status"This device is not working properly because Windows cannot load the drivers required for this device. (Code 31){Operation Failed}The requested operation was unsuccessful". I have checked everything is enabled in the Bios and also uninstalled and resinstalled the device from Lenovo. Has anyone else experienced this issue. Is it a driver incompatability with updated windows 10?Is there an updated driver somewhere please? Thanks in advance 

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RELEVANCY SCORE 76

The fingerprint reader on my ThinkPad L380 suddendly stopped working. I tryed resetting the saved prints in Windows Hello but when trying to register them again the procedure stops at the second step: for the first step of the registration when I touch the sensor it is recognised, but for the second step when I touch it nothing happens. The driver is updated and the system does not register any problem. Is it possible that the fingerprint reader is physically broken? 

A:Fingerprint reader stopped working (ThinkPad L380)

The circuitry might have failed.  I would first try to reset everything:
 
1) Turn off fingerprint option in windows hello
2) Boot into BIOS and erase fingerprints (under security menu)
3) Uninstall the fingerprint reader under the device manager
4)  Reboot and let it find new hardware 
 
You would then need to re-register the fingerprints
 
If that doesn't work, I would assume a hardware problem

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RELEVANCY SCORE 76

The fingerprint reader on my ThinkPad L380 suddendly stopped working. I tryed resetting the saved prints in Windows Hello but when trying to register them again the procedure stops at the second step: for the first step of the registration when I touch the sensor it is recognised, but for the second step when I touch it nothing happens. The driver is updated and the system does not register any problem. Is it possible that the fingerprint reader is physically broken? 

A:Fingerprint reader stopped working (ThinkPad L380)

The circuitry might have failed.  I would first try to reset everything:
 
1) Turn off fingerprint option in windows hello
2) Boot into BIOS and erase fingerprints (under security menu)
3) Uninstall the fingerprint reader under the device manager
4)  Reboot and let it find new hardware 
 
You would then need to re-register the fingerprints
 
If that doesn't work, I would assume a hardware problem

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RELEVANCY SCORE 76

Hey,I've recently installed windows 7 on my t530 because in win10 I couldn't use fingerprint reader cz there's no suitable driver available.So back on windows 7 I installed all the latest drivers from lenovo support site. Fingerprint Reader works perfectly! Now I got like 180 Updates installed.After reboot my fingerprint reader didn't work anymore. I can open the fingerprint tool but the green led is not glowing anymore.in device manager everything is ok. latest driver installed, detected as biometric device.  also it's listed in system settings.I checked my BIOS settings and clicked on "reset fingerprint data" and also disabled the device and enabled it back.nothing seems to work.. is there any solution? Maybe windows blocked the driver or something i don't know. I've deinstalled the fingerprint software AND the driver in device manager. reboot, and installed all again. nothing.. how can this be?

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RELEVANCY SCORE 76

Suddenly my Thinkpad P51 fingerprint reader stopped working under Windows 10 (64-bit). It is gone in the Device Manager too. I have googled and tried everything possible (I/O ports are enabled in the BIOS, reinstalled latest fingerprint drivers from https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-p-series-laptops/thinkpad-... etc.).I went to the BIOS and tried to reset fingerprint data. It showed (see attachment):No fingerprint reader is attached. I think it is a hardware issue. Any idea? 

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RELEVANCY SCORE 76

I have a Lenovo Yoga 730-15. After setting up the fingerprint reader for sign-on in Windows 10, it will work for perhaps a day or two but then become intermittent and after maybe 3 days will stop working completely. After going into PC Settings and deleting and setting up a new fingerprint read, the same pattern: works for a day or two, then becomes intermittent, then stops. Cleaning the pad (with electronics wipes) and updating to the latest fingerprint reader driver have not resolved the problem. According to Lenovo System Update, all critical and recommended updates have been installed. Any suggestions?

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RELEVANCY SCORE 75.2

Hi,I have X1 Carbon 5th Gen. When I connected ThinkPad Thunderbolt 3 Dock to my notebook fingerprint reader stop working. After it i tried to disconnect dock, restart my laptop, fingerprint reader started to work fine. When I connect dock again fingerprint reader stop working.

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RELEVANCY SCORE 75.2

Hi. Installed Windows 10 on my W510.The Fingerprint reader doesn't work. Can anybody help please?

A:ThinkPad W510 FingerPrint reader doesn't work - Windows 10

Hey friend, Check the device manager. Maybe the driver is missing.

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RELEVANCY SCORE 75.2

Hi. Installed Windows 10 on my W510.The Fingerprint reader doesn't work. Can anybody help please?

A:ThinkPad W510 FingerPrint reader doesn't work - Windows 10

Hey friend, Check the device manager. Maybe the driver is missing.

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RELEVANCY SCORE 75.2

OS: Windows 7 Ultimate x64
Model: HP Pavilion dv7-6c95dx
Annoyance Level: Extreme

Okay, random weird problem that defies logic. I was busy doing stuff using Google Chrome (logged in on Facebook, trying to browse Newegg, etc.) and I tried logging in to my Newegg account using HP SimplePass, which uses the fingerprint reader technology to log you in to a bunch of different sites. However, this time around, Chrome crashed because HP SimplePass crashed.

I figured it would be best to reboot my system to clear out whatever was going on. However, upon rebooting, I get the "Device driver install yada yada" message that pops up, then it says driver installation failed. Going into device manager reveals that there is an unknown USB device attached (meaning, the fingerprint reader).

I've tried several times to install the driver for the fingerprint reader from HP (which originally had worked just fine). Now, it will not install. No amount of removing the driver and reinstalling it seems to be working, and I'm at my wits end. However, HP SimplePass installs just fine, but since it can't detect the fingerprint reader, it works by remembering typed passwords.

I'd rather NOT have to reinstall Windows if I can help it, but if anyone here has any suggestions that I could try to get this thing to work, that would be great. Thank you!
 

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RELEVANCY SCORE 74.4

Hey guys (and girls) I have a Thinkpad L580 without fingerprint reader and want to upgrade it. Unfortunally I cant find any FRU so far for the assembly with Fingerprint. Any suggestions on where I can find it? Greetings from Germany

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RELEVANCY SCORE 73.6

Hey guys and gals, The sensor had been hit or miss from day one, when it worked it would sometimes take 3 presses before registering correctly. I've been using these kinds of sensors for years on my phones so I was suprised at how much effort it took to get it to work. It often wasn't avaliable to me when the laptop came out of sleep mode, or if the screen had been locked.  One day last month it stopped working completely. It isn't being detected at all in the device manager, unless it's under a differnt name now. I tried restoring from factory and seeing if I could get it back. After running all the Windows, driver, and firmware updates, it's still not present in the device manager. I went in the BIOS and checked to see that the fingerprint sensor was enabled. It was, and then I tried to delete any fingerprint data, but there wasn't any. So I'm wondering, has anyone else has had a similar issue and if there's a way I can fix this without having to RMA my otherwise kickass laptop?  Maybe the senseor is loose? Should I open her up and make sure everything's tight? I haven't unbuckled any of her fasteners yet, but if it could save me a month of being computerless while she's in the shop, I'll gladly try it.   Cheers

A:Thinkpad X1 Yoga Gen 3 Biometric sesnsor (fingerprint reader) missing from device manager

Mine always works.  I haven't seen this issue.  Look in the event viewer and see if there is a message

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RELEVANCY SCORE 69.2

I have a T460s on a fresh install of Win10. I just bought an external USB fingerprint reader https://www.amazon.com/Fingerprint-PQI-Matching-Biometric-Security/dp/B06XG4MHFJ/ref=sr_1_3?ie=UTF8&....My hope was that when my laptop was docked (on a ThinkPad Pro dock), I could plug it into a USB port on my external keyboard and login using it. For the time being, I'm just trying to get it working with the laptop undocked (i.e. forget about external keyboards, USB hubs etc.). Starting from scratch (i.e. fingerprints cleared in both Windows and the BIOS, and the external USB NOT plugged in), I setup the internal fingerprint reader, add prints, and am able login with no problem. When I plug in the external reader, drivers install just fine.  I enrolled a different finger, and was able to login just fine. However, when I unplug the external USB reader, I am never able to get the internal reader working again.  With the external unplugged and after a full restart, the internal will still not let me log in: the fingerprint option doesn?t even show up at the Windows login screen. The only way I can get the internal working again is by plugging the external in again (so that it appears in Device Manager), uninstalling both fingerprint devices (just uninstalling the external USB does not work), restarting the computer, and reenrolling my fingerprint using the internal. I know there is an option in the BIOS to just use the internal re... Read more

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RELEVANCY SCORE 66.4

Hi,I have a Thinkpad P50 equiped with a fingerprint reader.Worked perfectly well for months, but suddently stopped working.I verified/updated drivers, but this was not the problem.I then had the bad idea of changing the BIOS security option to enable the pre-POST fingerprint option.Now I end-up with a system that keeps rebooting forever preventing me to access the BIOS configuration.(I guess that after pressing F1 for entering BIOS, it expects me to scan my finger, but doesn't find the reader, so reboots again and again.)Please HELPThank you!!

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RELEVANCY SCORE 65.2

Hello everyone!So I have a ThinkPad L470 with 256GB SSD. I wanted to expand my internal storage so I was looking online at technical specifications of a model and found out that there could be theoretically space in a WWaN Slot for a second M.2 SSD with a limit up to 128GB. Is this true? Is there space at all and if so, is this limited to 128GB? What SSD model would you recommend?Thank you!

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RELEVANCY SCORE 64.4

Hi there! suddenly my Thinkpad L470 has no wifi.In the device manager only the Intel Ethernet adapter together with several WAN Miniport adapters are listed - no WiFi adapter at all.On a full reboot (no fastboot) the system sometimes hangs up when displaying the "Press enter to interrupt normal startup" message. I already performed a full hardware scan with Lenovo Vantage:Besides the fact that again no wifi adapter was displayed there was no error detected. Do I have to replace the wifi card or could there be an issue with the mainboard? Best regards,Benjamin

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RELEVANCY SCORE 64

 fingerprint reader doesnot permit enrollment for built in adminsitrator account in windows 7Please help me how to acces the fingerprint reader feature with administrator account.

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RELEVANCY SCORE 64

My DVD drive has slowy gotten worse over time in terms of actually loading what I put in. Usually all I get is a lot of loading noises. When I go to "computer" and see the dvd drive listed, it just says DVD RW Drive, If i try to right click on it to see options , it just freezes. Once and a while a disc will load, and recently one loaded after about 15 minutes. It's an all in one computer so the dvd drive is located on the side, if that helps.
Thanks

A:DVD drive rarely works

Run a lense cleaner CD a few times to clean the lense.

If it does not help, I am afraid your only option will be to replace the optical drive.

( If possible connect a known good USB external Optical drive and check. If it works then it is almost certain you need to replace the internal drive. Take professional help if it is not a DIY job on your all-in-one.)

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RELEVANCY SCORE 64

Hey guys, I have received a Thinkpad L470 with windows 10 pre-installed. I would like to dual-boot it with ubuntu 16.04 LTS, or erase the whole windows system. Did any of you encounter any problem ?Would the hardware be managed byt ubuntu? Any tip on how to have a well working ubuntu on it? Thanks

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RELEVANCY SCORE 64

Hi Support Community ! I have an brand new ThinkPad L470 with 14" HD screen  (1366 x 768 max. resoultion).I ´d to known if it´s possible to upgrade the screen to WUXGA - FHD resolution (1980 x 1080). I just need to replace LCD panel or I need to replace video cable too ? Which are P/Ns involved ? Laptop Details:ThinkPad L470Model: 20J5S06U46Motherboard: LENOVO 20J5S06U46Chipset: Intel Kaby Lake-U + iHDCP 2.2 Premium PCHPlaca Grafica: Intel HD Graphics 620 (Kaby Lake-U GT2)BIOS Version: R0GET59W (1.59) 11/10/2017Actual Monitor (LCD Panel): 14" LEN40A0 (1366 x 768) Thanks in advance !

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RELEVANCY SCORE 64

Hi all, rather new to the forums here , I have a few of the L470 to set up and to go with the hybrid docks for end users, I am aware that the 470 does not come with USB-C so these new docks wont charge the devices with the USB-A adapters, what I have also noticed which might be a problem to (some of) my end users is that the laptops will not turn on with the dock's power button, you have to open the laptop (and keep it open) and power it on through the device, the peripherals, display etc works fine after. With all the drivers, firmwares and testing on other L470s, Docks, and devices with USB-C (whic i know charges and turns on machines with USB-C ports), am I to assume that with no charge through the USB-A adapter, the function to turn on the laptop through the dock is not there? Thanks,Craig.  

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RELEVANCY SCORE 64

Hi There, My laptop is not responding at all, Only turn-on light is working. No other activity.Laptop display is not working too. I have tried attaching external monitor by using VGA cable, still no success. Please advise.  Thanks,Manoj

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RELEVANCY SCORE 64

 Hi there,  is it possible to use two external monitors via VGA and HDMI, with or without adaptors? Hallo zusammen,  kann man zwei Monitore an dem Gerät nutzen mit VGA und HDMI mit oder ohne Adapter? Greetings / GrüßeMichael

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RELEVANCY SCORE 64

Hi all, rather new to the forums here , I have a few of the L470 to set up and to go with the hybrid docks for end users, I am aware that the 470 does not come with USB-C so these new docks wont charge the devices with the USB-A adapters, what I have also noticed which might be a problem to (some of) my end users is that the laptops will not turn on with the dock's power button, you have to open the laptop (and keep it open) and power it on through the device, the peripherals, display etc works fine after. With all the drivers, firmwares and testing on other L470s, Docks, and devices with USB-C (whic i know charges and turns on machines with USB-C ports), am I to assume that with no charge through the USB-A adapter, the function to turn on the laptop through the dock is not there? Thanks,Craig.  

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RELEVANCY SCORE 63.6

Good day,
Got my new and shiny E7470, but there is some trouble in paradise.
Is there a way to improve fingerprint reader? This thing is complete <profanity>. Half of the time it does not recognize the finger and when it recognized, it just takes too long. Updated all drivers and software to the latest, as per dell support suggestion. Still <profanity> :D My old Vostro 3350 FP reader works better in any case.
And the second question is, can the nfc read tags? Installed a couple of programs from windows store, but they do not show the tags info. When the sound is on and I place a tag on the reader, there is chime and that is all. Device manager shows, that device is active and working without problems.
NFC card should be Mifare Plus.

A:How to improve fingerprint reader and can the nfc reader read tags? e7470

Received my E7470 few days ago same exact problem. Go to Dell Support website download and reinstall the Chipset Drivers 10.1.1.9 ,A01
Seems there is problem after updating the ControlVault driver. This fixed my issue.

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RELEVANCY SCORE 63.2

Hi Experts, I have installed Fingerprint Manager Pro Windows 7 32 bit to my x1 carbon laptop 207A. After Installation and restart, I click the Lenovo Fingerprint manager pro and it prompted cannot access/enroll fingerprint because my account is a guest or built-in administrator. I have been using this account as administrator. I even activate the user admin account by using the cmd and enter the command net user admin /active:yes (something like that). After that the admin account was open. But still it prompted that error. What should I do to enroll my fingerprint? Please help me!!

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RELEVANCY SCORE 63.2

Hello, I have bought a refurbished L470 which seems brand new but it seems that the battery has a short life. With a normal use, reading pdf and searhing stuff on the net it only lasts around 2-3 hours. When buying it, it was written in the description that it has a battery life of *22 hours though i don't remember in what case of usage. My previous laptop was a Macbook pro and when i first bought it, it's battery life was far greater.Is this normal for a Thinkpad and are there any apps or anything to check the battery life and cycles myself? Thanks in advance

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RELEVANCY SCORE 63.2

Hello everyone,  I got my new Lenovo L470 (core I7 7th generation, 16GB, AMD 2GB graphics, win 10) since a week ago, and since the first use, I am facing the touchpad problem I tried all the suggested solutions available on the internet and not working... I have noticed that the touchpad freezes and sometimes it becomes erratic and the pointer jumps around and make a press on something... this is a disaster for me ... please help   Have a nice day all 

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RELEVANCY SCORE 62.8

After the update of Window 10 Hello to version 1809 that update unable my fingerprint reader and the pen reader. How can I fix this? 

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