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Generic Host for Win32 Services crash, browser won't load pages and audio is gone

Q: Generic Host for Win32 Services crash, browser won't load pages and audio is gone

Hi Tech Support Forums, this is my first time to try asking for support through the internet.

this happened right after I got my PC reformatted. I'm on WinXP Pro with SP2. I installed Avira and NOD32 right before connecting to the net. I was surfing quite well until the "Don't Send" error appears and says the Generic Host for Win32 Services crashed. I do not know exactly how this happened, maybe from a thumb drive?

Anyway, after "Don't send", the my browser doesn't load pages anymore. I've tried IE, Firefox and Chrome. Same thing happens. Sometimes the pages load partially after entering the URL or clicking a link multiple times, but most of the time it doesn't. When it doesn't, The progress bar for page loading shows for a split second, and then" Done". But actually the page hasn't moved! It's still the same page! Same thing happens with my router page 192.168.0.1.

I've noticed the audio is gone too. I learned to restart the Windows Audio through Run > services.msc. It worked, but the browser problem is still there. When I restart my PC, it goes back to normal. I am able to surf normally for 5 minutes or less before the svchost.exe crashes again.

I've tried MalwareBytes and doing in-depth scans with NOD32. I found a couple of malware and other viruses, but it doesn't seem to fix the problem. The Generic Host "Don't send" message doesn't appear anymore, but still I am having the same problems.
This is my HJT Log. I really hope to fix this soon, Thank you!
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 7:20:12 AM, on 7/30/2010
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Eset\nod32kui.exe
C:\Program Files\FlashGet\FlashGet.exe
C:\Program Files\Vtune\TBPanel.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\msvmiode.exe
C:\Program Files\Eset\nod32krn.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\cndrive32.exe
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\WINDOWS\system32\wscntfy.exe
C:\PROGRA~1\Yahoo!\Messenger\ymsgr_tray.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\WINDOWS\system32\msiexec.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ycomp/defaults/sb/*http://www.yahoo.com/search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ycomp/defaults/sp/*http://www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.ask.com/?o=13170&l=dis
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ycomp/defaults/su/*http://www.yahoo.com
R3 - URLSearchHook: UrlSearchHook Class - {00000000-6E41-4FD3-8538-502F5495E5FC} - C:\Program Files\Ask.com\GenericAskToolbar.dll (file missing)
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: YSPManager - {25BC7718-0BFA-40EA-B381-4B2D9732D686} - C:\Program Files\Yahoo!\Search Protection\ysp.dll
O2 - BHO: flashget urlcatch - {2F364306-AA45-47B5-9F9D-39A8B94E7EF7} - C:\Program Files\FlashGet\jccatch.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~1\MICROS~2\Office12\GRA8E1~1.DLL
O2 - BHO: Ask Toolbar BHO - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll (file missing)
O2 - BHO: FlashGet GetFlash Class - {F156768E-81EF-470C-9057-481BA8380DBA} - C:\Program Files\FlashGet\getflash.dll
O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\YTSingleInstance.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O3 - Toolbar: Ask Toolbar - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll (file missing)
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [nod32kui] "C:\Program Files\Eset\nod32kui.exe" /WAITSERVICE
O4 - HKLM\..\Run: [Flashget] "C:\Program Files\FlashGet\FlashGet.exe" /min
O4 - HKLM\..\Run: [MSODESNV7] C:\WINDOWS\system32\msvmiode.exe
O4 - HKLM\..\Run: [Microsoft Driver Setup] C:\WINDOWS\cndrive32.exe
O4 - HKCU\..\Run: [TBPanel] C:\Program Files\Vtune\TBPanel.exe /A
O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\LIM FAMILY\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Messenger (Yahoo!)] "C:\PROGRA~1\Yahoo!\Messenger\YahooMessenger.exe" -quiet
O4 - HKCU\..\Run: [Distributed Transaction Coordinator] C:\Documents and Settings\LIM FAMILY\Application Data\msdtc.exe
O4 - HKLM\..\Policies\Explorer\Run: [Microsoft Driver Setup] C:\WINDOWS\cndrive32.exe
O8 - Extra context menu item: &Download All with FlashGet - C:\Program Files\FlashGet\jc_all.htm
O8 - Extra context menu item: &Download with FlashGet - C:\Program Files\FlashGet\jc_link.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {BBF74FB9-ABCD-4678-880A-2511DAABB5E1} - C:\Program Files\Yahoo!\Search Protection\ysp.dll
O9 - Extra 'Tools' menuitem: Yahoo! Search Protection - {BBF74FB9-ABCD-4678-880A-2511DAABB5E1} - C:\Program Files\Yahoo!\Search Protection\ysp.dll
O9 - Extra button: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\Program Files\FlashGet\FlashGet.exe
O9 - Extra 'Tools' menuitem: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\Program Files\FlashGet\FlashGet.exe
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\PROGRA~1\MICROS~2\Office12\GR99D3~1.DLL
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: NOD32 Kernel Service (NOD32krn) - Eset - C:\Program Files\Eset\nod32krn.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe

--
End of file - 7454 bytes

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RELEVANCY SCORE 200
Preferred Solution: Generic Host for Win32 Services crash, browser won't load pages and audio is gone

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

RELEVANCY SCORE 108.8

Our PC has been running slower and slower. Recently we began having random popup browser windows, additionally the PC randomly pops up a "Generic Host Process for Win32 Services has encountered a problem and needs to close. We are sorry for the inconvenience." error. Just in the past day or two, the desktop will freeze. Sometimes you can Ctrl+Alt+Del to get it back, other times a complete hard shutdown and reboot is necessary. Every time I run my virus scan (Avira AntiVir Personal) it detects files that should not be on the system, additionally, my antispyware is detecting things every time I run it.

Any help would be greatly appreciated

The DSS log is below:


DDS (Ver_10-12-12.02) - NTFSx86
Run by Cory at 21:12:16.34 on Sat 01/15/2011
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_22
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.2046.1117 [GMT -5:00]
AV: Lavasoft Ad-Watch Live! Anti-Virus *Enabled/Updated* {A1C4F2E0-7FDE-4917-AFAE-013EFC3EDE33}
AV: AntiVir Desktop *Enabled/Outdated* {AD166499-45F9-482A-A743-FDD3350758C7}
============== Running Processes ===============
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
svchost.exe
svchost.exe
C:\Program Files\Lavas... Read more

A:Some type of virus - desktop freezing, random internet pages coming up, Generic Host Process for Win32 Services errors

Hello and Welcome to the forums! My name is Gringo and I'll be glad to help you with your computer problems. Somethings to remember while we are working together.Do not run any other tool untill instructed to do so!please Do not Attach logs or put in code boxes.Tell me about any problems that have occurred during the fix.Tell me of any other symptoms you may be having as these can help also.Do not run anything while running a fix.Do not run any other tool untill instructed to do so!Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.Run Combofix:You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<Combofix may need to reboot your computer more than once to do its job this is normal.You can download Combofix from one of these links.Link 1Link 2Link 3 1. Close any open browsers or any other programs that are open.2. Close/disable all anti virus and anti malware programs so they do not interfere with the r... Read more

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RELEVANCY SCORE 106.4

Since late last night, I've been getting a Generic Host Process for Win32 Services Error pop-up after about a half hour of browsing the Internet. Originally, if I ignored it or clicked "Do Not Send" (as it appeared as an error report message), my Internet would stop working until I rebooted. However that quickly went away, and was replaced by instead changing my taskbar to a strange, low-resolution version. This still happens, but it corrects itself over time if not instantly.After I received the pop-up while using IE, I would intermittently be either redirected to a random website, or a new tab would open with the website instead. I didn't write down the names of these sites as I simply closed the tabs when they opened to prevent them from loading completely. But, after an hour or so of using Internet Explorer, it began crashing after a few seconds of being run. EDIT: DDS report keeps getting cut off for some reason... Guess that the DDS is too big? Let's try a HijackThis instead...Logfile of Trend Micro HijackThis v2.0.2Scan saved at 8:18:14 PM, on 3/2/2010Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v8.00 (8.00.6001.18702)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\nvsvc32.exeC:\WINDOWS\system32\svchost.exeC: ... Read more

A:Generic Host Process for Win32 Services Error, Browser Hijacking, Unable to Connect to Windows Updates

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

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RELEVANCY SCORE 97.2

When I connect to the internet thru my dial up connection, i get the error message "Generic Host Process for Win 32 Services has encountered a problem and needs to close." Error signature "szAppName:szAppVer:0.0.0.0 szModName:unknown szModVer:0.0.0.0 offset:00000000

Tech info: C:\DOCUME~1\USR~1\LOCALS~1\TEMP\WER3.tmp.dir00\svchost.exe.mdmp.

C:\DOCUME~1\USR~1\LOCALS~1\TEMP\WER3.tmp.dir00\appcompat.txt

I thought is was the WORM. so i followed the instructions on Dell's home page for the blaster. Why did i do that? Now, 3Com 3C920 Integrated Fast Ethernet Controller has no driver. I have an icon near the clock that informs me that i have a network cable unplugged, and under the network properties window, the dial up connection stays connected anytime the phone cord is still connected to the computer. Right clicking the icon yields a menu that renders nothing. can't disconnect, check the status, nothin'.

I need ur help.
I have a Dell Latitude running XP. dial up thru netzero.
 

A:generic host for win32 services

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RELEVANCY SCORE 97.2

Running windows xp sp3. This is a repeat of a previous post to which I received no response. Since then, I have searched other posts with what I believed to be similar problems based on the descriptions. I have tried some suggestions from the responses to those posts, but nothing has cured the errors and redirects so far. I have tried a combination of Malwarebytes scan, ATF cleaner, Super Anti-spyware scan, and eset online scan, in that order. All turned up some infections, which were quarantined and deleted. Since then, I have run another Super Anti-spyware scan which turned up more malware. Problems persist. Please guide me through some steps that will cure this once and for all. Thanks.This is the text from the previous post, with some modifications for the most recent error in italic:Recently, I often get the following error soon after startup: Generic Host Process for Win32 Services has encountered a problem and needs to close. If I ignore the error box, I can usually continue working. If I send the error report or otherwise close the error box, most times this causes my laptop to become unresponsive (but not totally frozen) and I will have to do a hard shutdown.Some details from the most recent occurrence follows:szAppName: svchost.exe szAppVer: 5.1.2600.5512 szModName: ntdll.dll szModVer: 5.1.2600.5755 offset: 00023845Files associated with the crash:WER4ddd.dir00\svchost.exe.mdmp Most Recent: WER74f5.dir00\svchost.exe.mdmpWER4ddd.dir00 ... Read more

A:generic host win32 services

Hello and welcome, I will close the other topic to avoid confusion and multiple posts as we will work here.Please post the complete results of your MBAM scan for review.To retrieve the Malwarebytes Anti-Malware scan log information, launch MBAM.Click the Logs Tab at the top.The log will be named by the date of scan in the following format: mbam-log-date(time).txt
-- If you have previously used MBAM, there may be several logs showing in the list.Click on the log name to highlight it.Go to the bottom and click on Open.The log should automatically open in notepad as a text file.Go to Edit and choose Select all.Go back to Edit and choose Copy or right-click on the highlighted text and choose Copy from there.Come back to this thread, click Add Reply, then right-click and choose Paste.Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.Logs are saved to the following locations:-- XP: C:\Documents and Settings\<Username>\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-yyyy-mm-dd-- Vista, Windows 7, 2008: C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-yyyy-mm-ddPlease download the TDSS Rootkit Removing Tool (TDSSKiller.zip) and save it to your Desktop. <-Important!!!Be sure to print out and follow all instructions for performing a scan or refer to these instructions with s... Read more

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RELEVANCY SCORE 97.2

Upons startup I am getting an error message 'Generic Host Process for Win32 Services has encountered a problem and needs to close'.I have performed all of the steps in the Hijack This Forum - the following is the HijackThis Log:Logfile of HijackThis v1.99.1Scan saved at 13:27:30, on 04/01/2007Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.5730.0011)Running processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\ntl\ntl Netguard\fws.exeC:\Program Files\Intel\Wireless\Bin\EvtEng.exeC:\WINDOWS\Explorer.EXEC:\Program Files\Intel\Wireless\Bin\S24EvMon.exeC:\Program Files\Common Files\Symantec Shared\ccSetMgr.exeC:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exeC:\Program Files\Common Files\Symantec Shared\ccProxy.exeC:\WINDOWS\system32\brsvc01a.exeC:\WINDOWS\system32\brss01a.exeC:\WINDOWS\system32\spoolsv.exeC:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exeC:\Program Files\Common Files\Command Software\dvpapi.exeC:\WINDOWS\eHome\ehRecvr.exeC:\WINDOWS\eHome\... Read more

A:Generic Host For Win32 Services

Hi Smitch and welcome to the Bleeping Computer forums. My name is Whisperer and I will be helping you with your problem. Although I am experienced with computers, I am currently a Trainee in Malware removal and, as such, ALL of my fixes will be checked by malware experts.On first glance through your log I note that you are running 2 antivirus programs, the first is Norton?s and the second is Authentium Antivirus. It is most important that you only ever have one antivirus solution running at any one time as they will interact and cause peculiar symptoms, one of which is the symptom that you are experiencing. 'Generic Host Process for Win32 Services has encountered a problem and needs to close' Please stop one of the antivirus solutions and advise whether this resolves your problem.You do have an out-of-date Java installation and a couple of resource hogs to cure but I will await an update from you before delving any deeper into a solution and confine my research to checking your log.I would like you to produce a list of installed programs to assist me in any cleanup.To do this open your HijackThis Click on Open the Misc Tools section or Config? button, depending on how you are set up. If you used the Config... option then click the Misc Tools tabSelect Open Uninstall Manager , a list of your installed programs will be displayed.Select the Save List? button and save the file to your desktop.Please post a copy of this list and an up-to-date HijackThis log in your reply... Read more

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RELEVANCY SCORE 96

I need the proper repair procedure for the title problem.

A:Generic Host Process for WIN32 Services

Please read this:
http://www.techsupportforum.com/f10/please-read-before-posting-271086.html

"Generic Host Process for WIN32 Services" does not describe a problem but is simply a reference to a normal Windows service.

A clear description of the problem is key to a quick resolution.

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RELEVANCY SCORE 96

Hi Guys

I've problem with "Generic Host Process for Win32 Services" error that pop up every few minutes which eventually kill my connection. I've searched google and found out that it's malware.
Here is the HJT log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2:18:27 PM, on 1/19/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\DNA\btdna.exe
C:\Program Files\IDM\IDMan.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exe
C:\WINDOWS\system32\SupportAppXL\cdrom_mon.exe
C:\Program Files\CyberLink\Shared Files\RichVideo.exe
C:\Program Files\IDM\IEMonitor.exe
C:\Program F... Read more

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RELEVANCY SCORE 96

Hi,
I am having an issue with my desktop computer. i came back from a few days out of town to error reports from adaware indicating it found some trojan horse. Now...shortly after bootup, i get the message Generic Host process for Win32 services has encountered a problem and needs to close. This seems to prevent either firefox or IE from working. I ran malwarebytes, quick scan which did not id anything. I restored the system to a date prior to my departure. Still experienceing the same thing.

Any suggestions would be appreciated.
 

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RELEVANCY SCORE 96

I've had this problem recently...
An error message with the title "Generic Host Process for Win32 Services" pops up saying:

<< Generic Host Process for Win32 Services has encountered a problem and needs to close. We are sorry for the inconvenience.

If you were in the middle of something right now, the information you were working on might be lost.

For more information about this error, click here. >>

It only has a "Close" button.

If I click on "click here", it shows another message, with the same title ("Generic Host Process for Win32 Services"):

<< Error signature
szAppName: svchost.exe szAppVer: 5.1.2600.2180
szModName: acgenral.dll szModVer: 5.1.2600.2558 offset: 000116e2

To view technical information about the error report, click here. >>

This window also has only a "Close" button.

When I click on "click here", it shows the third (and final!) window, entitled "Error Report Contents". It says:

<< The following files will be included in this error report:
C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\WERfae3.dir00\svchost.exe.mdmp
C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\WERfae3.dir00\appcompat.txt >>

When I clicked "Close" in the first window, the sound went out. It appeared like I had no sound board installed. It fixed after I restarted.

The error appeared again, but when I clicked "Close" this time, I couldn't a... Read more

A:Generic Host Process for Win32 Services

Hello ,

i am sorry but by forum rules we are not allowed to help with users of torrent files or any other P2P types of programs

we can not tell if you are useing them for legal or nonlegal purposes

but i can tell you that your system is most likely infected from the use of these types of programs & files

sorry

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RELEVANCY SCORE 96

event type BEX p1:svchost.exe p2:5.1.2600.5512 p3:48025bc0 p4:unknown p5:00000000 p7:026af7a0 p8:coooooo5 p9:00000008

c:/docume~1\user\local~1\temp\wer275b.dir00\svchost.exe.mdmp
c:/docume~1\user\local~1\temp\wer275b.dir00\appcompat.txt

start computer when going in to a user account this pops up and wants to shut down computer and also send errer report over and over untill it shuts down

i know that when signing into a user account there is a printer showing a tpe of installer but i dont think it would make doing this

please help me out yall please
 

A:generic host process for win32 services

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RELEVANCY SCORE 96

can someone tell me what this is ?

xp x64 fresh install with all updates and latest kaspersky internet security ( free trial ) tells me this is connecting.

A:Generic Host Process for Win32 Services

svchost.exe is just a generic way to launch services. you call it with parameters and it launches a service. the trouble is when you look at task manager, you can never tell which service is which. i had an extensive post on identifying them here:
http://www.techsupportforum.com/f10/...er-313161.html
of course unless kaspersky tells you which svchost is doing the connection (by process ID), you're probably not going to know which service it is.
I would guess Windows Time (it synchronizes with the windows time server) or Windows Update (connects to Microsoft server to check for updates), but I guess it could be another, or possibly a rogue program posing as the generic host process.

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RELEVANCY SCORE 96

Hi,

Lately EVERY single time I turn on my computer, after I get past my Windows XP Welcome screen I get this error:

Generic Host Process for Win32 Services encountered a problem and needed to close

And I send the report each time. Just wondering if anyone knows what this means or why it is happening now all the time? I mean, it's not affecting anything I'm doing... at least I don't THINK so? But just wondering what it is exactly? Thanks for ANY info any of you guys have! Thanks for reading!

Have a great weekend!

A:Generic Host Process for Win32 Services

Shivonne, when this error message appears does it give any other information such as "AppName, ModName, or Version. In order to help with this the exact or near exact message will have to be given. The next time it appears click on where it says learn more about error or something like that, before you close the error dialog box. Thanx.

Oh, by the way you also have a GREAT WEEKEND!!

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RELEVANCY SCORE 96

I keep getting a Data Execution Prevention message that says Windows has closed the following program to help protect my computer: Generic Host Process for Win32 Services.

I'm running Windows XP on an IBM ThinkPad T40. IBM Tech Support says I have to reinstall my OS, but I want that to be the absolute last resort (obviously). I have run Spybot and AdAware and all has been cleaned off except on Spybot something called DSO Exploit keeps reappearing despite taking it off.

I installed an HP printer the other day and it made me disable my firewall briefly and I'm beginning to think that's the problem. Should I uninstall the printer? My computer has a lot of trouble with internet browser windows (opening them and letting me type in a URL--for some reason navigating from Google is much less of a problem).

Do I have to reinstall my OS? Help, please! I'm in the middle of grad school applications and really need my computer!

My Hijack This log:
Logfile of HijackThis v1.97.7
Scan saved at 8:16:35 PM, on 11/20/2004
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\ibmpmsvc.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\S24EvMon.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Commo... Read more

A:Generic Host Process for Win32 Services Help!

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RELEVANCY SCORE 96

To help your computer, windows has closed this program
Generic Host Process For Win32 Services

(HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrenVersion\Run=UserFaultcheck)

How Do I fix this problem

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RELEVANCY SCORE 96

Hi all,
XP Pro 2002 SP3/Firefox 3.5/Intel Pentium D CPU 2.8 GHz/2 Gb RAM

An error window with the message "Generic Host Process for Win32 Services has encountered a problem and needs to close" show up 3-4 times a day, blocking afterwards my PC, avoiding connection to the Internet (although my physical connection is on) and I need to do a hard reset. Clicking on the "details" button, there are two filenames that appear:

1st: svchost.exe
2nd: szModVer or acgenral.dll

I did what you advise on "First Steps", and if I understood well, the GMER should be run checking the drive C.

Contents of DDS.txt are as follows:

=============================

DDS (Ver_09-06-26.01) - NTFSx86
Run by mosorio at 12:04:17,97 on 09-07-2009
Internet Explorer: 7.0.5730.11 BrowserJavaVersion: 1.6.0_02
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2046.1544 [GMT 1:00]

AV: ESET NOD32 Antivirus 3.0 *On-access scanning disabled* (Updated) {E5E70D32-0101-4F12-8FB0-D96ACA4F34C0}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\ESET\ESET NOD32 Antivirus\ekrn.exe
c:\Program Files\... Read more

A:Generic Host Process for Win32 Services...

BUMP, please

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RELEVANCY SCORE 96

Shortly after I boot my computer, (Running Windows Media Center Version 2002 SP 2) I get a Generic Host Process for Win32 Services error.

szAppName : svchost.exe szAppVer : 0.0.0.0 szModName : unknown
szModVer : 0.0.0.0 offset : 00000000

szAppName : svchost.exe szAppVer : 5.1.2600.2180 szModName : esent.dll
szModVer : 5.1.2600.2780 offset : 000b4e01

I started researching this error because it caused some of my sound drivers to fail.

I'm including screen caps of the error messages incase there is some information that may be pertinent that I failed to include above.
 Generic_Host_Error1.jpg   98.29KB
  16 downloads

 Generic_Host_Error2.jpg   179.54KB
  17 downloads

 Generic_Host_Error3.jpg   187.98KB
  14 downloads

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RELEVANCY SCORE 96

I'm having this error whenever I load up a game or really anything on my computer. Plus i've been having issues with firefox closing and then not opening; here's a highjack this log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:50:52 AM, on 12/16/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16762)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\Program Files\McAfee\VirusScan\McShield.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\McAfee.com\Agent\mcagent.exe
C:\Program Files\AIM6\aim6.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Documents and Settings\blake\Local Settings\Application Data\Google\Update\GoogleUpdate.exe
C:\Program Files\AIM6\aolsoftware.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Def... Read more

A:Generic host process for win32 services

Hello and welcome to TSF.

Apologies for the delay in response. If you haven?t received help elsewhere already and still require assistance, please post the logs requested in our pre-posting process outlined below:

NEW INSTRUCTIONS - Read This Before Posting For Malware Removal Help

Please subscribe to this thread to get immediate notification of replies as soon as they are posted. To do this click Thread Tools, then click Subscribe to this Thread. Make sure it is set to Instant Notification, then click Subscribe.

Please note that the forum is very busy and if I don?t hear from you in three days this thread will be closed.

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RELEVANCY SCORE 96

When I open my Dell laptop and attempt to log into AOL, I get this "Generic Host Process for Win32 Service" MESSAGE. From there I get "The operation could not be completed due to low memory or hard drive space. Please close one or more windows they try again". Then I get an other message which eventually closes down my laptop. I have no idea what all this means. Can someone help. BTW, I deleted all the pictures that I had loaded in the laptop. Thank you so very much.

A:generic Host Process for Win32 Services???

I found the following solution for my "generic Host Process for Win32 Services" error::

http://www.techsupportforum.com/f10/...ml#post1805570

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RELEVANCY SCORE 96

I might only have few minutes before my computer restarts again, so, what is meant by a "Generic Host Process for Win32 Services," why does it keep restarting my computer???

Whatever it is, it forces my computer to restart, this only happens when I am on the internet. Is this a virus or something??
 

A:Generic Host Process for Win32 Services????

Refer to the 'remote procedure call' post on the same page.
 

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RELEVANCY SCORE 96

Please help:

After turning my computer on, I get a popup window stating a Generic Host Process for Win32 Services has encountered a problem and needs to close..." I have been digging around the internet all afternoon tryng to find an answer...no real luck! I ran HijackThis, and here is the log I got:
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 5:26:42 PM, on 9/5/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\MSN Toolbar\Platform\4.0.0417.0\mswinext.exe
C:\WINDOWS\system32\WDBtnMgr.exe
C:\Program Files\Sunbelt Software\VIPRE\SBAMTray.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Windows Desktop Search\WindowsSearch.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Sunbelt Software\VIPRE\SBAMSvc.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\Sunbelt Software\VIPRE\SBPIMSvc.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.... Read more

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RELEVANCY SCORE 96

I have been struggling with a problem on my laptop for a couple of weeks now. I found a similar problem in the forums (http://forums.techguy.org/windows-xp/754161-generic-host-process-win32-services.html). I tried the solutions listed in one of the post. My computer seemed to operate for a short time correctly, but I then got a 'mysterious' pop-up while I was on the internet, & it started all over again. I cannot got to Windows Update as well.

When I click information on the send error report box is:

szAppName: svchost.ese
szAppVer: 5.1.2600.5512
szModName: unknown
szModVer: 0.0.0.0
offset: 001a56c8

Thanks,
Chris
 

A:Generic Host Processes for Win32 Services

I have the same issue. Generic Host Processes for Win32 Services encountered an error and must shut down. My PC seems to be acting very funky, not playing .wav sounds, my task bar has a wierd washed out color, it seems to 'flash' once in a while.

I have tried to research the error but haven't found any permanent solutions. Please help! Thank you.
 

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RELEVANCY SCORE 96

Generic Host Process for Win32 Services has encountered a problem and needs to close. We are sorry for the inconvenience.

szAppName : svchost.exe szAppVer : 5.1.2600.5512 szModName : unknown
szModVer : 0.0.0.0 offset : 001a532c

Event viewer:

Faulting application svchost.exe, version 5.1.2600.5512, faulting module unknown, version 0.0.0.0, fault address 0x001a532c.

0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 73 76 63 ure svc
0018: 68 6f 73 74 2e 65 78 65 host.exe
0020: 20 35 2e 31 2e 32 36 30 5.1.260
0028: 30 2e 35 35 31 32 20 69 0.5512 i
0030: 6e 20 75 6e 6b 6e 6f 77 n unknow
0038: 6e 20 30 2e 30 2e 30 2e n 0.0.0.
0040: 30 20 61 74 20 6f 66 66 0 at off
0048: 73 65 74 20 30 30 31 61 set 001a
0050: 35 33 32 63 532c
I keep getting this error message every time i start up my computer. I've tried every solution i could find online involving this problem but nothing has worked. All the windows updates, virus scans, messed with registry and closed ports... nothing has even come close to working.

When error occurs, all windows revert to a classic look (windows 98 style) and my sound devices stop working.
(Edit im using Windows xp sp3)
 

A:Generic Host Process for Win32 Services

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RELEVANCY SCORE 96

"Generic Host Process for Win32 Services has encountered a problem and needs to close. We are sorry for the inconvenience."

And when I click on the options...it gives:

Error signature
szAppName : svchost.exe szAppVer : 5.1.2600.5512
szModName : msxml3.dll
szModVer: 8.100.1052.0
offset: 00097f96

Can't seem to do an update.

ran a malware full scann and it didn't find anything?

Any ideas?
 

A:Generic Host Process for Win32 Services

Perhaps this might help: http://ezinearticles.com/?MSXML3-Dll-Error---How-to-Fix-MSXML3-Dll-Error&id=4811554
 

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RELEVANCY SCORE 96

I am having an issue which started off affecting four laptops in our domain, and has now affected one of the desktop units as well.

Within a couple of minutes of logging on the Data Execution Prevention window pops about the "Generic Host Process for Win32 Services". It seems that something is killing off the svchost.exe process which is responsible for Windows time etc. as after this message has been displayed all the services which occur under that process have stopped, some of which restart, other's cannot be restarted giving the message "Error 5: Access is Denied", this is the case even if the user account has administrative rights.
Having searched the machines using MBAM and Symantec Endpoint Protection, it doesn't appear to be malware related.

The two solutions I have tried from here and here
have had no effect at all


Until today, only the laptops in the network were having the same problems, they all started having issues at about the same time and all have the same symptoms, additionally one of the desktops has faulted with the issue.

Something somewhere seems to happen on boot-up, because if the services are started manually (some such as the Server service, refuse to start), then they stay active as long as the machine is switched on.

To add further confusion, I took my laptop home and connected to my Wireless router, I still got the Data Execution Prevention message about “Generic Host Process for Win32 Services”,... Read more

A:Generic Host Process for Win32 Services

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RELEVANCY SCORE 96

Firstly, this is my second post. I posted a Hijackthis log in "Hijackthis logs and Malware Removal". This is the link--->http://www.bleepingcomputer.com/forums/t/112093/infected-with-dropperagentloggerpcapawin32genericpwswin32trojanpswdelf-and-win32trojanpwsonlinegames/

The 1st post because of nobody reply in 3 days and my computer jammed in the XP welcome window. So i had formated my computer and now my fresh new computer had discovered another probelm.

When I opened my computer for a long period, It must pop out a message box called 'Generic Host Process for Win32 Services'. With this, my Windows Security Center cannot be displayed..In the Security center, it had 'security essentials' and 'manage security seetings' right? After this message box pop out,the securiy essential part gone. only left Manage Security Settings.

ok,here the Error Report Contents
C:\DOCUME~1\KkianN\LOCALS~1\Temp\WERd9c7.dir00\svchost.exe.mdmp
C:\DOCUME~1\KkianN\LOCALS~1\Temp\WERd9c7.dir00\appcompat.txt

Please help me.

A:Generic Host Process For Win32 Services

When you post a log, it may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Since you reformatted, you need to post in your other topic that you have done that so the thread can be closed. That log is not longer any good since you reformatted and you would need to repost a new one anyway should that be necessary. Please let me know when you have done that so I can close it.svchost.exe.mdmp is a mini dump used to send error reporting to Microsoft.appcompat.txt is a reporting file with information used when uploading error reports to Microsoft when you get the message "report this error to Microsoft?" However, appcompat.txt can also be related to the Trojan.Proxy.Win32.Lager.ch%profile%\local settings\temp\wer54.tmp.dir00\appcompat.txtThe Generic Host Process for Win32 Services error is a common complaint by many users with no single solution. Just look at this Google Search.What works for one may not work for another. What I have seen as the most common fix is disabling automatic Windows updates as it seems that the port it uses causes the problem.The error could also be related to drivers for Hewlett-Packard printers and scanners. See Generic Host Process for Win32 Services

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RELEVANCY SCORE 96

dear all,
i just subscribed to find an help on my pc issue: the windows xp taskbar changes colour and a warning message (as the topic title) appears. the error shows:
szAppName : svchost.exe szAppVer : 5.1.2600.5512 szModName : ntdll.dll
szModVer : 5.1.2600.5755 offset : 00023845
C:\DOCUME~1\pasquale\LOCALS~1\Temp\WERd23a.dir00\svchost.exe.mdmp
C:\DOCUME~1\pasquale\LOCALS~1\Temp\WERd23a.dir00\appcompat.txt
I tried to run dds, as in the instructions, but the outcome was unreadable.
I attach the gmer log file.

thanks in advance for any help

lino_san - italy

A:generic host process for win32 services

Hello , And to the Bleeping Computer Malware Removal Forum. My name is Elise and I'll be glad to help you with your computer problems.I will be working on your malware issues, this may or may not solve other issues you may have with your machine.Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen. Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.-----------------------------------------------------------If you have since resolved the original problem you were having, we would appreciate you... Read more

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RELEVANCY SCORE 96

hi,

recently i started to this error:
---------------------------------------------------------------------
Generic Host Process for Win32 Services has encountered a problem and needs to close.
----------------------------------------------------------------------

when i click show log, this appears.....
----------------------------------------------------------------
szAppName : svchost.exe szAppVer : 5.1.0.0 szModName : svchost.exe
szModVer : 5.1.0.0 offset : 000013db
-----------------------------------------------------------------

when i click error report content, this appears.....
-------------------------------------------------------------------
the followeing files will be included.
C:\DOCUME~1\DARKLO~1\LOCALS~1\Temp\WERe39b.dir00\svchost.exe.mdmp
C:\DOCUME~1\DARKLO~1\LOCALS~1\Temp\WERe39b.dir00\appcompat.txt
--------------------------------------------------------------------

can anyone help me with this problem

A:Generic Host Process for Win32 Services

Daredevil, do you have Windows XP without any Service Pack (e.g. SP1, SP2)?

Go to your Windows folder, System32 subfolder, locate svchost.exe, right-click on it, select Properties, Version tab, and post back its File Version.

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RELEVANCY SCORE 96

Hi,

I've been getting this for a while now and its starting to bug me.

Can get this from the initial crash message:

szAppName : svchost.exe szAppVer : 5.1.2600.5512
szModName : kernel32.dll szModVer : 5.1.2600.5781 offset : 00012afb

and the contents

C:\DOCUME~1\DRUINA~1\LOCALS~1\Temp\WERe13f.dir00\svchost.exe.mdmp
C:\DOCUME~1\DRUINA~1\LOCALS~1\Temp\WERe13f.dir00\appcompat.txt

the event viewer says its an application error type (100); id 1000

I have scaned the computer with AVG, ad-aware, MBAM, ran TDSSkiller from kaspersky and FIXTDSS,(the last 2 programs came back clean). Some corrupted and suspicious files were found and removed/cured, but still getting the problem. Have also reinstalled SP3 to no effect.

I have win xp pro 2002 with sp3 installed.
Any feedback as to what might be causing it or what more info you need is welcome.

Thanks

edit: have also mannually updated windows from the update site with all optional updates
and also the computer seems to work normally after the error message is closed

A:Generic Host Process for win32 services

Let's try this.Download/install BlueScreenView, http://www.nirsoft.net/utils/blue_screen_view.html .Double-click BlueScreenView.exe file.When autoscan is done (screen comes up), click Edit/Select All...then File/Save Selected Items.Save the report as BSOD.txt.Open BSOD.txt in Notepad, copy all content and paste it into your next reply.Louis

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RELEVANCY SCORE 96

I have a question about the Zone Alarm. There is always a program, Generic Host Process for Win32 Services, that is always trying to connect to the internet. Should I let this program have access to the internet?
 

A:Generic Host Process for Win32 Services

Win 2K has a bunch of things that always want to access the Internet. What I did was block them one at a time in ZA and see if anything was affected. I found most can be blocked. Sorry, I'm not at home now so I can't say if this is one I have blocked. No harm, though, in just blocking it and seeing what happens.
 

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RELEVANCY SCORE 96

I need help!!!!!!!! Since yesterday I've been having a problem that interrupts my internet connection. When I stay online for more than 30 minutes (or something like that) a window pops up telling me that "Generic Host Process for Win32 Services has encountered a problem and must shut down". Then I get disconnected instantly and cannot connect back. The two little windows in the task bar remain there but when I click "disconnect" they won't disappear. The only solution I found so far is rebooting the computer, but that's not too helpful. It's annoying. Any help in solving this would be appreciated.

A:Generic Host Process For Win32 Services

Perhaps this will help: http://www.opendns.com/start/windows_xp.php They also have settings for your router. Been using it for months, no problems.

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RELEVANCY SCORE 96

Hey

10-15 minutes after i have turned my computer on i get a windows error message saying: Generic Host Process for Win32 Services has found and error and closed it.
Something like that, i have translated it from danish. I really dont know what it means and how to solve it, but the error cause my sound to stop working and i can only get it back by reinstalling the drivers. The error also sometimes affect my windows display so it looks more like windoes 98.

Can you help me?

Stisen
 

A:Generic Host Process for Win32 Services

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RELEVANCY SCORE 96

Generic Host Process for Win32 Services has encountered a problem...* On bootup was getting the following message: "Generic Host Process for Win32 Services has encountered a problem and needs to close. We are sorry for the inconvenience." * And when I clicked the 'click here for details' I got: szAppName : svchost.exe szAppVer : 5.1.2600.2180 szModName : wuaueng.dllszModVer : 7.0.6000.381 offset : 0014d8cd * Problem included the following:-- midi sound files wouldn't play, no music etc.- Windows XP theme display reverted to 'Classic' view- Couldn't Update Windows - Switched off Firewall and couldn't switch it on again * I ran Combofix which immediately restored sound and the XP theme display (without reboot). Following prompts I visited http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/ and followed it step by step.* Adaware found and deleted 7 criticals, on a second scan it detected none. * Spybot found 20 problems (listed in red - real threats):CoolToolBar: [SBI $426C664D] Settings (Registry key, nothing done)HKEY_USERS\S-1-5-21-79857088-2585058317-4271176276-1006\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{41

C29B07-6F91-4966-91BE-2E2841643C83
}CoolToolBar: [SBI $5E037FEF] Uninstall settings (Registry key, nothing done)HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\adssiteDrAntispy: [SBI $A060FAB7] Link (File, nothing done)C:\Documents... Read more

A:Generic Host Process For Win32 Services

Welcome to the BleepingComputer HijackThis Logs and Analysis forum. My name is Richie and i'll be helping you to fix your problems.Apologies for the late response,as i'm sure you can appreciate we are extremely busy.If you've already recieved help at another forum and your issues have been resolved,or you're presently recieving help elsewhere then please let us know.If you still require help,please post a new Hijackthis log into this topic in your next reply.Also post a detailed description of the issues you're experiencing.*Note*Post all reports/logs directly into this topic,not as attachments,thanks.

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RELEVANCY SCORE 96

Soon as my computer runs ZoneAlarm, i get an error, and it says "generic host process for win32 services has encountered a problem and needs to close.

szAppName: svchost.exe szAppVer : 5.1.2600.2180
szModName: iphlpapi.dll szModVer: 5.1.2600.2912 offset:00008eb1

please help, i cant get rid of it and when i hit send or dont send my internet shuts off and i cant open up any programs, but if i leave it open, after a while my internet will die.

I poted a HJT log a couple weeks ago an all was well, i installed RegistryFix from a website but i didn't fix anything, i just ran it for a minute and hit cancel and uninstalled.
please help,
GodsDiablo
 

A:Generic Host Process for Win32 Services

I ran AVG spyware and it found a Trojan, it quariteened it (i did it in safemode)

i have a log of it but my computer is frozen right now only my firefox works, and my startmenu is frozen covering up half my firefox screen because i wanted to open paint to take a screenshot

im also trying to scan with panda online scanner, but that froze too..cant open up my task manager anything
http://www.pandasecurity.com/homeusers/solutions/activescan/?
 

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RELEVANCY SCORE 96

I have windows xp service pack 3.....Im recieving the error generic host process for win32 services error everytime i boot up and will not go away and eventually it will shut down the pc. Any one have a solution?

thanks,

peter
 

A:generic host process for win32 services

Here, give these a look. Generic Host Process for Win32 Services Error (Solutions to fix it)
 

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RELEVANCY SCORE 96

I know this has been asked before, but I haven't been able to find a good answer.

Just got rid of the dreaded Security Tool from a friend's "New" laptop (handed down by someone who probably couldn't get rid of this virus.) These were my steps. After startup in Safe Mode,
1. Downloaded and started rKill
2. Deleted previous owners' profile and folder (seemed to be where virus was located)
3. Ran Bytes and S.A.S. (A little overkill, I know)
4. Downloaded and installed AVG free.
5. Created a Restore point.

After running Bytes (which turned up no malware or viruses) got error message:

"Generic Host Process for WIN32 Services encountered a problem and needs to close."

Pops up on startup... Only things opening on startup (msconfig) AVG and Bytes. Am running WIndows XP Home.

Help?

A:Generic Host for WIN32 Services (Virus or No?)

It is possible you still may have an infection present via a rootkit.Install RootRepealClick here - Official Rootrepeal Site, and download RootRepeal.zip. I recommend downloading to your desktop. Fatdcuk at Malwarebytes posted a comprehensive tutorial - Self Help guide can be found here if needed.: Malwarebytes Removal and Self Help Guides.Click RootRepeal.exe to open the scanner. Click the Report tab, now click on Scan. A Window will open asking what to include in the scan. Check the following items: DriversFilesProcessesSSDTStealth ObjectsHidden ServicesClick OKScan your C Drive (Or your current system drive) and click OK. The scan will begin. This my take a moment, so please be patient. When the scan completes, click Save Report. Name the log RootRepeal.txt and save it to your Documents folder - (Default folder). Paste the log into your next reply.

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RELEVANCY SCORE 96

HI!....Help! I keep getting an error when i start up my brothers computer and it says Generic Host Process for Win32 Services has encountered a problem and needs to cose. We are sorry for the inconvenience. and another one about my svchost.exe instructions referenced or something like that and my internet modem connections pops up and says that it is limited or no connectivity and then i can open anything or even the program manager(CTRL+ALT+DELETE) it shows the hour glass then goes away and nothing happend and i cant even restart or turn off his lap top withought holding the button...so wtf should i do some help
p.s. i no for a fact its not a virus or msblast or anything it started right after i uninstalled tend micro pc-cillin and (in)stalled Fix-it Utilities v5 and restarted as nesseccary then all this crap happened worked fine on my other computer(this one). If i dont close the error message i can miniplulate stuff and play games but then there is no sound for them, it still has the windows sounds like the error sounds for example and then when i try to open the audio controls it says there is no mixer...etc. please help
 

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RELEVANCY SCORE 96

Hi thereI have a (big) problem. Others may have encountered it too but it seems there's not a single cause for this error.From time to time I receive an error message, just like in the picture below.Right now I have on my system:OS: WinXP w/SP3Security solution: BitDefender Internet Security 2010 (Evaluation and up-to-date)The error appears randomly since OS was installed and when it does happen my internet connection goes down, so is the sound, OS theme (switches itself from XP style to Classic style) and some other minor things. All it's related with svchost.exe process (this I know for sure).I had this issue in the past with another WinXP kit (w/SP2). At that time, the only way I could 'solve' the issue was to install ZoneAlarm. The rest of the security suites I've tried didn't help.Also, when I receive the Generic Host Process error, in Event Viewer (Application tab) I find an Error which states:"Faulting application svchost.exe, version 5.1.2600.5512, faulting module AcGenral.dll, version 5.1.2600.5512, fault address 0x000116e2."BitDefender scans showed no malware. I'm not sure what can it be so I made a HJT log, hopping somebody could help me get rid of this.Here's the log:Logfile of Trend Micro HijackThis v2.0.2Scan saved at 12:19:29, on 15.11.2009Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.e... Read more

A:Generic Host Process for Win32 Services

Hello , And to the Bleeping Computer Malware Removal Forum. My name is Elise and I'll be glad to help you with your computer problems.I will be working on your malware issues, this may or may not solve other issues you may have with your machine.Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.-----------------------------------------------------------If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explanation about the tool. No inp... Read more

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RELEVANCY SCORE 96

Hey,

Just a question that has been bugging me for ages. A while bcak i was running a un-updated version of win xp sp1 and i got that blaster worm virus which would keep shutting down my computer after 1 min. Just for your information i have bigpond broadband cable internet. The only solution back then for me was to use Sygate personal firewall to block it from access the net.

Since then i now have a fully updated Win XP Sp2
Logfile of HijackThis v1.99.1
Scan saved at 3:58:43 PM, on 17/11/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)


I was just wondering, im 100% positively sure the reason why i i can't download updates from the Windows update site is because i have generic host process for win32 services blocked on sygate currently. The reason why i have it blocked is because that was the same thing i blocked to stop that blaster trojan/worm from shutting down my computer.

Is it safe to let it access the net now? im too scared to let it access the net because im afriad that the same blaster worm thing will come back even though my system is fully updated to this very day.


So can i let it access the internet now or is it still unsafe?

A:Generic Host process for win32 services

no ideas?

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RELEVANCY SCORE 96

Hello:

I have recently bought a notebook which cums wid preinstalled windows 7 but i had not use of windows 7 so i uninstalled it and installed windows XP as my work and my softwares are compatible with this OS. But i have been facing an issue ever since of "Generic host process for win32 services" and my voice files will not play and my net would go down and I would have to restart my system in order to start my net again but after a few minutes or may be after an hour the error would pop up again and everything goes down again. I have antivirus called "Gaurdian Antivirus" installed. Although it is able to stop potential conficker and other trojan attacks, but they keep popping up at regular intervals with DNA scan warning which the antivirus safely removes. I have even reformatted my entire drive and re-installed the OS, but this problem occurs. I have a desktop too which is protected with the same antivirus and i have a USB pendrive also which i frequently interchange in both systems for data transfer but I do not have such a problem with the desktop. I have been to lot of so called professionals in my community but none have been able to rectify it. I am desperately hoping for some remedy as I feel so helpless in this situation. I have little knowledge about computers other than operating them, so i need help from professional like you ppl in bleeping computer.

PS: Also suggest a good antivirus which is available in the market.

A:generic host process for win32 services

Hello gonewiththewind
As for your problem we should know if you run all the Microsoft critical update, and if you have upgraded to Service Pack 3,
You can take a look here to see if it solve your problem directly with this patch, you know.
For your anti-virus is not very good in my opinion, I say buy Karsperky antivirus, and 'very good.
But 'there are good free online such as: avira antivir antivirus and Comodo firewall as well.
The choice is yours

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RELEVANCY SCORE 96

just recently this started popping up at random. It seems to cause my start menu bar to stop working, usually requiring me to restart. HJT log...

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 11:00:01 AM, on 4/26/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.17096)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Java\jre6\bin\jusched.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files\Western Digital\WD SmartWare\WD Drive Manager\WDDMStatus.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\DeviceVM\Browser Configuration Utility\BCUService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\ccc.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Nero\Update\NASvc.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Fil... Read more

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RELEVANCY SCORE 96

I keep getting this error. It happens around 15 min after i start my computer. It dosn't do anything beside minimizing, and then showing the error box, but i just wonder what it is?

http://s15.photobucket.com/albums/a3...rent=error.jpg

A:Generic Host Process For Win32 Services

You can find out all about it here.

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RELEVANCY SCORE 96

Hi, I'm new to this forum and I wasn't sure where to post this, so if it's in the wrong thread, if you could please move it or something, thanks! (:

Anyway, my problem is that for the past two weeks, I've been getting the "Generic Host Process Win32 Services has encountered a problem and needs to close...", I've ran multiple full scans of MalwareBytes and Avira AntiVir Personal and it shows that my PC is clean from any virus and malware... I didn't know what else to do but someone told me to post a HijackThis Log and post it here to see if there's something wrong if my PC... So here it is.

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 6:49:28 PM, on 5/11/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Avira\AntiVir Desktop\sched.exe
C:\Program Files\Avira\AntiVir Desktop\avguard.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\... Read more

A:Generic Host Process Win32 Services ...

Hello and Welcome to the forums! My name is Gringo and I'll be glad to help you with your computer problems. Somethings to remember while we are working together.Do not run any other tool untill instructed to do so!Please Do not Attach logs or put in code boxes.Tell me about any problems that have occurred during the fix.Tell me of any other symptoms you may be having as these can help also.Do not run anything while running a fix.We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.In order for me to see the status of the infection I will need a new set of logs to start with.Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.DeFogger: Please download DeFogger to your desktop.

Double click DeFogger to run the tool.
The application window will appear Click the Disable button to disable your CD Emulation drivers Click Yes to continue A 'Finished!' message will ap... Read more

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RELEVANCY SCORE 96

My firewall, always asks me about this: Generic Host Process for Win32 Services.....and whether to deny or permit access. Just want to know,if its safe,and I can give it a green light.
 

A:Generic Host Process for Win32 Services

I have norton and it tells me the same thing. I have mine set for modify. let me know when it accesses the internet. Everytime it does I do not permit it. Nothing seems to shut down or is needed by it. I think its the update for one of the windows components checking for updates. Usually its microsoft money on mine which I don't use so it don't need to connect to the internet. You probably could block it and not use any sleep. When I block it, i can still download anything and update anything.
 

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RELEVANCY SCORE 96

i'm also getting the "Generic host process for win32 services encountered a problem"

and under technical explanation it states:
C:\DOCUME~1\MRSIMO~1\LOCALS~1\Temp\WER2.tmp.dir00\svchost.exe.mdmp
C:\DOCUME~1\MRSIMO~1\LOCALS~1\Temp\WER2.tmp.dir00\appcompat.txt
my hijackthis log file is the following:
Logfile of HijackThis v1.99.1
Scan saved at 2:25:43 PM, on 24/03/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\twatdog.exe
C:\Program Files\ltmoh\Ltmoh.exe
C:\WINDOWS\System32\00THotkey.exe
C:\Program Files\Apoint2K\Apoint.exe
C:\Program Files\TOSHIBA\DualPointUtility\TEDTray.exe
C:\Program Files\Toshiba\ConfigFree\NDSTRAY.EXE
C:\WINDOWS\System32\TPWRTRAY.EXE
C:\Program Files\TOSHIBA\TME3\TMERzCtl.EXE
C:\Program Files\TOSHIBA\TME3\TMEEJME.EXE
C:\Program Files\TOSHIBA\TME3\TMESBS32.EXE
C:\Program Files\TOSHIBA\TOSHIBA Controls\TFncKy.exe
C:\WINDOWS\System32\TFNF5.exe
C:\Program Files\TOSHIBA\Wireless Hotkey\TosHKCW.exe
C:\WINDOWS\System32\ezSP_Px.exe
C:\Program Files\Drag'n Drop CD+DVD\BinFiles\DragDrop.exe
C:\Pr... Read more

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RELEVANCY SCORE 96

i have a problem with my PC and whenever i get this message i can't access my networks anymore.....i don't know what to do...

everytime i get this message i need to restart to access my networks!

i had a scan on Hijack this.....could anybody please help me

here's the log file........

Logfile of HijackThis v1.99.1
Scan saved at 8:51:31 AM, on 2/19/2009
Platform: Windows XP SP2, v.2082 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2082)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\rundll32.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\ScanSoft\OmniPageSE4\OpwareSE4.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe
C:\Program Files\Canon\MyPrinter\BJMyPrt.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtMng.ex... Read more

A:generic host process for win32 services

Even though the problem is affecting the network, this may have to be addressed in the malware removal subforum. Only certain people here are able to help with removal of malware, as the rules say.

In order to ensure that advice given to users is consistent and of the highest quality, those who wish to assist with security related matters must first graduate from one of the malware boot camp training universities or be approved by the administration as already being qualified. Those authorized to help with malware issues have a gold shield next to their name and authorized malware removal trainees have a blue shield next to their names. Anyone wishing to participate in a training program should contact a Moderator for more information. Click to expand...

Therefore, my suggestion would be to report your post so a moderator or admin can move it to the malware and removal subforum.
 

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