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Win 7 Starter, unexpected reboots, very quick after startup

Q: Win 7 Starter, unexpected reboots, very quick after startup

I have no idea what is going wrong.
The model is an Acer Aspire One netbook (10.1 D270).

After a few minutes, it just reboots. This happened recently.

How can I diagnose the problem?

I can see nothing strange in eventvwr.

I would like to try some diagnosis before I try the shotgun trial-and-error approach (system restore, reinstall windows, change hardware).

memory diagnostic and disk checking (the tools that run with a restart) returned no errors.

Any suggestions?

I understand that I haven't provided much info, but I'm not sure what to provide.

There is no BSOD.

I don't believe a minidump is created either.

Temperature is within expected bounds (no higher than 45)

Also happens in safe mode.

Also, the RAM is not original, I'll try replacing the original chip.

If it turns out to be the RAM, what tool/s should I use to verify its integrity?
Also, there is no CD drive. So I need a USB boot utility if anything but the standard windows test (which I ran only with default settings).

Preferred Solution: Win 7 Starter, unexpected reboots, very quick after startup

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: Win 7 Starter, unexpected reboots, very quick after startup

Hello Silmeria .... though it is not a BSOD, still I'd suggest you to post it following the Blue Screen of Death (BSOD) Posting Instructions. The files obtained this way will help us to have a closer look to the issue.

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Hi Guys!

I'm new to this forum and this is my 1st post,...
Lately I've installed some programs... Connectify...CommView...AirCrack...etc..
Windows Update performed some updates..changed my themes several times...installed a font pack.
And many other things that confused me a lot when I experienced my first BSOD.

After some time things seemed ok, then I experienced a few more BSOD's.that's why I decided to uninstall many programs that I suspect to be the trouble maker, did a system restore, used CCleaner to tidy up the registry and defragmented my drives...

I thought that was the end but just now as I finished typing this I've had a new BSOD!!!!
Damn I was so frustrated!!! I'm doing my Java Programming then it all blues out!

Someone please help me solve this.... I got a glance of the blue screen error details and I saw a 'driver error' somethin' before my pc restarted so I guess a driver is the fault..

I followed carefully the instructions on uploading the files needed. If it was messed up. I do apologize for my stupidity just tell me where I went wrong

A:Random Unexpected BSOD's on Windows 7 Starter

Hello BryanSykes.

* *
* Bugcheck Analysis *
* *

Use !analyze -v to get detailed debugging information.

BugCheck D1, {5e9, 2, 0, b7ee1f87}

Unable to load image \??\C:\Program Files\IVT Corporation\BlueSoleil\Device\Win2k\BTNetFilter.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for BTNetFilter.sys
*** ERROR: Module load completed but symbols could not be loaded for BTNetFilter.sys
*** WARNING: Unable to verify timestamp for ZTEusbmdm6k.sys
*** ERROR: Module load completed but symbols could not be loaded for ZTEusbmdm6k.sys
Probably caused by : BTNetFilter.sys ( BTNetFilter+1f87 )

Followup: MachineOwner
It appears that the BSOD is a combination of the Bluetooth Driver and the ZTE USB modem driver.

The Bluetooth driver is too old.

b7ee0000 b7ee3c80 BTNetFilter T (no symbols)
Loaded symbol image file: BTNetFilter.sys
Image path: \??\C:\Program Files\IVT Corporation\BlueSoleil\Device\Win2k\BTNetFilter.sys
Image name: BTNetFilter.sys
Timestamp: Wed Nov 22 11:08:35 2006 (4563E25B)
CheckSum: 00010163
ImageSize: ... Read more

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I recently purchased an Acer 5740G notebook computer. Windows 7 Home Premium was pre-installed.After only a few weeks of use the machine began to spontaneously reboot. Sometimes this can occur three or more times at intervals of less than 30 minutes and sometimes it can run for more than a day without any observable problem.I have run a thorough chkdsk on the hard drive, run sfc /scannow and five passes of Memtest-86 v3.5. All of these showed no errors or violations. I have also regularly run "Advanced System Care Professional" and "CC Cleaner" (amongst others) to check and repair registry errors, application paths, etc. I can't see any correlation with any application or process. It can happen in the middle of anything I am doing, or when the computer is idle.Below is a copy of the "Hijack This" log and I wonder of it gives any indication of a system or software problem. I will be very grateful for any help with this frustrating problem.Logfile of Trend Micro HijackThis v2.0.2Scan saved at 1:30:12 PM, on 2/05/2010Platform: Unknown Windows (WinNT 6.01.3504)MSIE: Internet Explorer v8.00 (8.00.7600.16385)Boot mode: NormalRunning processes:C:\Program Files (x86)\IObit\Advanced SystemCare 3\AWC.exeC:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAAnotif.exeC:\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exeC:\Program Files (x86)\WordWeb\wweb32.exeC:\... Read more

A:Unexpected reboots

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

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I am running XP pro and lately have been getting some unexpected reboots. Here is my HJT log....any suggestions?

Logfile of Trend Micro HijackThis v2.0.0 (BETA)
Scan saved at 4:19:49 PM, on 3/18/2007
Platform: Windows XP SP1 (WinNT 5.01.2600)
Boot mode: Normal

Running processes:
C:\Program Files\AntiVir PersonalEdition Classic\sched.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
C:\Documents and Settings\Krista\Desktop\HiJackThis_v2.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ca.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://ca.rd.yahoo.com/customize/ie/...arch.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ca.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe,C:\WINDOW... Read more

A:Unexpected Reboots

Hi, can you please follow the instructions in this sticky topic, and then post the requested logs?


Also, creating multiple posts for the same issue is known as "flooding", and is against forum rules. Please take the time to read them.

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My computer has unexpected reboots. I cannot tell when or why these will happen. However, if I try to run SFC, or repair console or even defrag, the machine reboots on me. I have unchecked the box on the "reboot system" thing but I still dont't get an error or blue screen it just reboots

Deckard's System Scanner v20070318.32
Run by Krista on 2007-03-21 at 15:08:30
Computer is in Normal Mode.

-- System Restore --------------------------------------------------------------

Successfully created a Deckard's System Scanner Restore Point.

-- Last 4 Restore Point(s) --
4: 2007-03-21 21:08:40 UTC - RP4 - Deckard's System Scanner Restore Point
3: 2007-03-20 21:19:09 UTC - RP3 - Removed J2SE Development Kit 5.0 Update 9
2: 2007-03-20 21:18:23 UTC - RP2 - Removed J2SE Runtime Environment 5.0 Update 9
1: 2007-03-20 20:48:41 UTC - RP1 - System Checkpoint

Backed up registry hives.

Performed disk cleanup.

-- HijackThis (run as Krista.exe) ----------------------------------------------

Logfile of HijackThis v1.99.1
Scan saved at 3:09:48 PM, on 3/21/2007
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\W... Read more

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I have a problem, my PC dont work normally, I reinstal Windows because he restart from him self several times till he start up, but now he do it again. I test RAM, try stability test everthing is super acept when I whant to turn him on he make problems. Can someone tell me what to do more??????
I have instal Windows 7 Ultimate 64-bit.

A:unexpected reboots

Before installing Windows 7 did you check that all the hardware was compatible by running the Windows 7 Upgrade Advisor here? : Windows 7 Upgrade Advisor - Download - Microsoft Windows

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For about a week now something strange occasionally happens while I'm using my computer. It suddenly shuts down and reboots completely on it's own.
When it reboots its shows the "Windows was not shut down properly" screen with the "Start windows normally" choice highlighted. I do so and I'm back in business. But I never know when it's going to happen again. Today was the third time during the period I described.
Any idea what's causing these unexpected reboots?

A:Unexpected reboots

What version of Windows are you using ? That sounds like a recent version of Windows, like 8 or 10. But you posted in the DOS / other forum? DOS predates Windows 1.0.

Try going into Control Panel > Device Manager and see if there are any yellow icons. If so, see what the error messages says in it's Properties. And try to right click Update the driver.

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Hi everyone,
I'm watching the forum long time as unregistered user. So now my first post is true when the rough came up. As mentioned in the title I'm experiencing unexpected reboots and sometimes BSODs.
More details about my new (1week old) system

Mobo: GA 890GPA-UDH3
VGA: On board ATI4290 +128GB DDR3 sideport memory
CPU: PhenomII X4 965 BE 3,4 GHz
Memory: Corsair Kit 2x2GB CMX4GX3M2A1600C9 DDR3 1600
PSU: CoolerMaster RealPower620W
Keyboard/Mouse Microsoft wireless desktop 5000

Last week I installed my new components build up the pc and install a fresh new W7 Ultimate 64bit. After OS I installed gigabyte drivers. In the mean time windows update took place. so may be some drivers were already installed from windows update. Afterwards I installed AVASt home antivirus.

Later I experienced my first reboot, one hour after a BSOD and so on...
For the record there were no overclocking setting
After reading some related posts I did the following:

1. Manual setting for the memory timings 9-9-9-9-24 and voltage 1,65V as stated from corsair
2. BIOS update
3. Uninstall AVAST / install Microsoft Essentials
4. Download latest drivers from gigabyte and install them.

Still facing the same at least one reboot or BSOD daily. It is random and not after specific software/application excecution.

Finally I downloaded autoruns+Windows7&Vista and collected related files as suggested in other thread.

I had a business trip so i didnt spen... Read more

A:Bsod and unexpected reboots

I see possible malware involved:
Log Name: System
Source: Microsoft Antimalware
Date: 2010-09-27T22:30:28.000
Event ID: 1007
Task: N/A
Level: Information
Opcode: Info
Keyword: Classic
User: N/A
User Name: N/A
Computer: Raphael-PC
Microsoft Antimalware has taken action to protect this machine from spyware or other potentially unwanted software.
For more information please see the following:
User: Raphael-PC\Raphael
Name: HackTool:Win32/Keygen
ID: 2147593794
Severity: Medium
Category: Tool
Action: Remove
Status: The operation completed successfully.
Signature Version: AV: 1.91.632.0, AS: 1.91.632.0
Engine Version: 1.1.6201.0
Please check with our Security forum to make sure none remains. Follow these directions: http://www.techsupportforum.com/f50/...lp-305963.html

Install these Realtek drivers:

Enable driver verifier: http://www.techsupportforum.com/f217...ed-473665.html

If the BSODs continue, please follow the BSOD sticky again.

...Summary of the Dumps:

Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Mon Sep 27 15:58:54.124 2010 (UTC - 4:00)
System Uptime: 0 days 0:00:21.389
BugCheck 1E, {ffffffffc0000005, fffff800030ac3a4, 0, ffffffffffffffff}
Probably caused by : memory_corru... Read more

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About once a day my screen suddenly goes black and the computer commences a reboot. I can find no common factor in either what I'm doing at the time or how long the computer has been running; it seems to happen at completely random times. I don't think it is an overheating problem as it has done it, though rarely, soon after the initial boot up. It has never done it twice in a session, even when I've been working for several hours. To my knowledge I don't have any programs that do updates followed by reboots except those that remind me beforehand. I've had the problem for several weeks. Any suggestions please?

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 10 Home, 64 bit
Processor: AMD A4-6300 APU with Radeon(tm) HD Graphics, AMD64 Family 21 Model 19 Stepping 1
Processor Count: 2
RAM: 8136 Mb
Graphics Card: AMD Radeon HD 8600/8700M, 1024 Mb
Hard Drives: C: 199 GB (110 GB Free); D: 248 GB (242 GB Free); E: 15 GB (1 GB Free);
Motherboard: Hewlett-Packard, 2AF6
Antivirus: Avast Antivirus, Enabled and Updated

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Toshiba laptop random shut-down about one minute after booting
- PC auto restarts with "DOS window options" ... I chose "Restart"

Windows showed this window (image) ...
Before clicking anything I copied this from the Windows has recovered from an unexpected shut down window

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 3081

Additional information about the problem:
BCCode: 100000d1
BCP1: 000000D4
BCP2: 00000002
BCP3: 00000000
BCP4: 8B3D718B
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
Then another another small window "searching for solution (?)" self dismisses
- then all is normal.

I considered lodging this thread on BSOD forum but instructions there emphatically state "only if BSOD"

When I try to open C:\Windows\Minidump\040415-15069-01.dmp ... "Access denied"
- a padlock on 'Mindump" folder
C:\Users\Owner\AppData\Local\Temp\WER-31231-0.sysdata.xml ... I dont know what to do with "sysdata.xml

? Fan is running most of the time ... Read more

A:PC Unexpected shutdown, then reboots itself


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If I try to run SFC, or reinstall XP pro or run trends online virus scanner lately my comp just reboots on me. I am suspecting some form of virus....any thouhgts?

Logfile of Trend Micro HijackThis v2.0.0 (BETA)
Scan saved at 4:19:49 PM, on 3/18/2007
Platform: Windows XP SP1 (WinNT 5.01.2600)
Boot mode: Normal

Running processes:
C:\Program Files\AntiVir PersonalEdition Classic\sched.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
C:\Documents and Settings\Krista\Desktop\HiJackThis_v2.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ca.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://ca.rd.yahoo.com/customize/ie/...arch.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ca.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
F2 - REG:system.ini: U... Read more

A:Unexpected Reboots[moved from xp]

Hi whizzkid3

I'll let the malware-experts in the Security forums give you their feedback on the log, they have more experience in HJT logs (they'll give their feedback in your thread over there). I don't see anything at first glance.

Once you get a clean-bill of health from our Security experts:

Try changing a setting: right-click "My Computer", select "Properties", then "Advanced", and in the "Startup & Recovery" section - click on "Settings", then in the "System Failure" section - remove the checkmark from the box "Automatically Restart". If a fatal STOP error is occurring, this will let you see it. Copy it down & post it here.

Also check in your Event logs for errors that coincide with the restarts. Go to the Event Viewer to view the logs - it's in the "Administrative Tools" in the Control Panel (in "Performance and Maintenance" if you have Control Panel set to the category view). To view the details of an Event - right-click it and select "Properties".

Best of luck
. . . Gary

... I noticed that you have had many malware scanners active recently -- have any infections been found recently? If not, what symptoms have led to your wish to reinstall?

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Windows 2000 occasionally reboots unexpectedly. Any ideas on what the cause might be and how to resolve this issue? My latest Hijack This log is posted here:

Logfile of HijackThis v1.99.1
Scan saved at 10:56:33 AM, on 3/4/06
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton SystemWorks\Norton GoBack\GBPoll.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\IWP\NPFMntor.exe
C:\Program Files\Common Files\Symantec Shared\SymTray.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-L... Read more

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Hi i updated java to the latest & now when i go to firefox add-ons i see both "Jave Console 1.0" & Java Quick Starter 6.0.21" are enabled should i keep them or disable them will it make any diffrence

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I m having trouble diagnosing a problem.
Im using a 3d program on XP. I was experiencing hangups and crashes and when rendering a frame sequence the computer would crash to desktop or sometimes reboot itself or sometimes just say completed when it wasnt done all the frames. IF any ones knows about 3d rendering then you will know that each frame is rendered seperately to make a sequence of completed frames with the color, texture and lighting baked into a single image frame.

I have a feeling it is hardware but it may also be software. or a combination of both.I think it may be hardware because even in WoRD i was having weird things happen like when i went to paste and copy an image to make labels it was pasting the copied image into the cell but it was appearing as a white box only. but if I saved and restarted the program it would then show the correct image file in full color. As soon as I tried to copy and paste the image again it would do a couple correctly but then it would paste these white blank boxes and I would have to restart the program to see them correctly.????weird i know

I have reinstalled the OS to win2000 and that seemed to fixed the hangups and freezes so far when working in the 3D program. But when rendering it rebooted once so far before it was done the sequence. I have turned off the system failure option to reboot when there is a system failure and so far when testing it doesn reboot itself but it will say my render is completed before it gets alll of t... Read more

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A tricky one for my first post. Using a Dell Inspiron 530 running XP Pro SP2. various unexpected reboots and BSODs, but will focus on one specific BSOD which occurred on July 25.

User, not me, was working with MS Publisher.

Having followed instructions elsewhere on Bleepingcomputer, I offer the enclosed output from MS Windows Debugger:

[codebox]Microsoft ® Windows Debugger Version 6.9.0003.113 X86
Copyright © Microsoft Corporation. All rights reserved.
Loading Dump File [C:\WINDOWS\Minidump\Mini072508-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows XP Kernel Version 2600 (Service Pack 2) MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 2600.xpsp_sp2_qfe.070227-2300
Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055c700
Debug session time: Fri Jul 25 13:27:00.423 2008 (GMT+1)
System Uptime: 0 days 6:03:32.214
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
ERROR: FindPlugIns 8007007b
* *
* ... Read more

A:Unexpected Reboots, And Occasional Bsods

Thanks for the dump file, it'll help in narrowing down things. The crash occurred in win32k.sys - a core Windows system file. Although this is where the crash occurred, it's not necessarily the reason for the crash.The parameter c0000005 indicates that the crash occurred due to a memory operation. The actual operation was that it was told to access a memory location that did not exist.The process name that it's associated with is spoolsv.exe. This is the Microsoft Printer Spooler Service and is another critical part of the OS.So, in short, there's a problem with a driver accessing memory that doesn't exist and the print spooler is involved in this. So, I'd suggest uninstalling your printer to see if the BSOD events stop. If they do, then download a new copy of your printer driver from the manufacturer's website and install that.If they don't stop, then it's likely that either remnants of the driver remain (and are causing the BSOD) and need to be removed or that there's a corruption in the Microsoft Printer Spooler Service. If the latter, then we may have to resort to SFC.EXE /SCANNOW or a repair install to correct it.Another option is to enable Driver Verifier (without uninstalling anything), and see if it'll force a BSOD which names the driver (you'd have to perform an analysis of the BSOD event to locate it). To enable Driver Verifier, use this link: http://support.microsoft.com/kb/244617Two important points when usi... Read more

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First of all, thanks for being here to offer advice. This problem has been driving me crazy.

About two months ago, my relatively new W7 x64 machine started rebooting without warning. Lately the problem has escalated slightly in that it's also occasionally throwing BSODs, though not all that frequently. Please see the .zip file for all the sordid details. The reboots are the really annoying thing: they seem to have become more frequent recently and can happen three or four times a day now. Sometimes they'll even happen if the login screen isn't touched for ten or fifteen minutes after boot-up.

I started investigating this problem by looking at the minidumps and trying to isolate and remove the more obvious possibilities: a rather elderly Wacom tablet (now uninstalled, though it never caused any trouble before November), a new Lexmark printer (which was added to the system in November, also now uninstalled). The uninstallations have made no difference to the reboots, which continue to happen at unpredictable intervals.

The system is a custom build from Scan in the UK, delivered to me at the end of July '10. The processor is an Intel Core i3 530 2.93Ghz (overclocked to I think 6 Ghz.) on a Gigabyte H55M-UD2H motherboard with 4G of CMX memory, Artic Freezer Pro and Akasa Amberfans. There are two Samsung HDs (500G system drive and 1 T storage drive) and two Optiarc DVDs: everything's in an Antec 300 case with a Corsair 650W PSU. Display adapter is an ATI Radeon HD ... Read more

A:Frequent unexpected reboots & some BSODs: help!

Hello and Welcome. : )

BugCheck C9, {22e, fffff880047d7818, fffff9802361adc0, 0}

Unable to load image \SystemRoot\system32\DRIVERS\wacomvhid.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for wacomvhid.sys
*** ERROR: Module load completed but symbols could not be loaded for wacomvhid.sys
Probably caused by : HIDCLASS.SYS ( HIDCLASS!HidpMajorHandler+0 )

1. Disable Driver Verifier
2. Update Wacom mouse:

wacomvhid.sys Fri Feb 16 12:29:28 2007
WacomVKHid.sys Thu Feb 15 18:10:54 2007
3. Update Intel Management Engine Interface driver:

HECIx64.sys Thu Sep 17 15:54:16 2009


If crashes persist AFTER the above updates, uninstall Symantec and install MSE as the replacement.

Crash Dumps:

Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [F:\a\Minidump\D M P\DMP\010411-33368-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\websymbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`03202000 PsLoadedModuleList = 0xfffff800`0343fe50
Debug session time: Tue Jan 4 05:27:24.882 2011 (UTC - 5:00)
System Uptime: 0 days 0:00:45.818
Loa... Read more

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Hi! My brand new T460s (20FAS29T00) running Windows 8.1 Pro with lastes updates from Microsoft and Lenovo, reboots from time to time after I close the lid.I've checked the forums and I found a lot of similira cases for older models but not a single solution for that.

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I'm having an extremely weird vista startup error.
I just built my computer about a month ago and installed Vista Ultimate 64-bit SP-1. It took me about 15 tries, but I finally got vista installed. I updated the drivers for the graphics card and sound card, installed Norton Internet Security 2008 and Supreme Commander: FA, and it started doing this weird restarting stuff.

Once booted up, my computer runs fine. It runs Supcom: FA perfectly at all max settings with no slowdown and has never crashed once. This makes me think it is not a hardware issue.

Here's where the problems start. Every time I turn on my computer, the graphics card cycles the fan high, then low, high, then low eight times before it boots. It didn't do that before. I want to fix that because it takes a long time and the noise is annoying.
Once it boots up, I get the "Windows Error Recovery" screen and if I select "start normally," it starts to boot (green loading bar) then gives me a bluescreen for ~1/4 second (too fast to read or get a pic of) then reboots.
I get the "Windows Error Recovery" screen again and select "use previous settings" and it will sometimes start normally, other times I have to repeat this process. Every time I start normally, it crashes and reboots. Once it's booted, it works fine.

I tried booting off the install DVD and running "Repair My Computer"
First, I said no to using system restore. It said there was a patch... Read more

A:Vista 64-bit Startup Error: Reboots, Crashes, Reboots, Works


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My computer is randomly rebooting and I'm getting random error messages saying something has shut down unexpectedly. Sometimes when the computer reboots I get a message telling me "Windows has recovered from a serious error". The last time it did this when the machine rebooted it came up to Check Disk and ran a scan, which found nothing.

I've scanned with MSE, MBAM and SAS. I have a complete ghost of the system from the 30th of December 2010.

This machine was recently cleaned with help from y'all but it still seems to be a little flaky.

Here's the link to the last thread on this machine;


Thanks in advance for the help!


A:Random Error Messages and Unexpected Reboots

Hello and Welcome to the forums! My name is Gringo and I'll be glad to help you with your computer problems. Somethings to remember while we are working together.Do not run any other tool untill instructed to do so!please Do not Attach logs or put in code boxes.Tell me about any problems that have occurred during the fix.Tell me of any other symptoms you may be having as these can help also.Do not run anything while running a fix.Do not run any other tool untill instructed to do so!Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.I would like to get a better look at your system, please do the following so I can get some more detailed logs.DeFogger: Please download DeFogger to your desktop.

Double click DeFogger to run the tool.
The application window will appear Click the Disable button to disable your CD Emulation drivers Click Yes to continue A 'Finished!' message will appear Click OKDeFogger may ask you to reboot the machine, if it does - click OKDo not re-enable these drivers until otherwise instructed.IMPORTANT! If you receive an error message while running DeFogger, please post the log defogger_disable which will appear on your desktop.Download DDS:Please dow... Read more

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Hello, Im new to theese forums, but I bumbed in here while driving down on the google highway, searching answers for my problem.

So, here is the story of my past week.
I decided to update my old computer a bit and ended up buying a SSD for OS, new mobo, new DDR and a new case.
I did a fresh install of Windows 7 Home Premium 64Bit on the SSD and formatted the old partition that was for the Windows installation.
There we no errors during the install.
Now during gaming or running BOINC, my PC just reboots, no BSOD or anything, like complete powercut and restart.
This leaves no error message to the event messages, except for an error that Windows was shut down unexpected.
Ive tried a whole lot of tips and tricks.
One interesting thing was that the computer had restarted while running memtest86+ in Windows, I wasnt at my computer while it had happened, so I do not know if it said anything.
Ive completed Disk Check before Windows boot, Ive done sfc /scannow and it completed 100%.
Ive upgraded my BIOS to the ASUS Latest, NVidia drivers updated aswell, ive returned the stocksettings for BIOS, made sure that there is nothing there to OC it automatically.
Seems like something happens during load usually.
Atm my computer is running memtest86+ v4.2 USB Boot, gonna make sure if its the memory problem.
During the test, Id like to hear if anyone has any ideas on what to test next if the memtest doesnt bring up any problems.
Thanks beforehand,

- H

A:Windows 7 based custom PC reboots unexpected

1h and 1 pass later, gonna keep it on but doesnt look like memory is the issue here.

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I can't believe that this kind of service exists for free... You must be a very generous group of people!!

I am using a Sony VAIO (VGN-NR498E), with Vista SP1, and Kaspersky Internet Security. KIS has not detected any malware today, although a few days ago, utorrent.exe was identified as "Trojan.generic," and I uninstalled and deleted the file. Additionally, my online banking password was changed last night (There is a small chance that I just forgot what it was, since I've been changing all of my passwords lately.. but I don't believe that is the case). I have only had this loptop for a couple weeks. I got it because my last one was infected with something and I couldn't even start Windows, within only 2 days of it beginning to act funny (I suspected a keylogger)..

Following are my HijackThis log and DSS main.txt (extra.txt attached):

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 3:14:28 PM, on 7/15/2008
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Normal

Running processes:
C:\Program Files\Apoint\Apoint.exe
C:\Program Files\Sony\ISB Utility\ISBMgr.exe
C:\Program Files\Java\jre1.6.0\bin\jusched.exe
C:\Program Files\Sony\VAIO Wireless Wizard\AutoLaunchWLASU.exe
C:\Program Files\iTunes\iTunesHelp... Read more

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This started 2 days ago and has happened 5 times since then.  There have been no warnings/errors/BSOD, just random shut down as if it was an unplugged desktop (laptop with full charged battery).  After crash, reboots to options of safe mode as system did not shut down properly.
The specifics: 
This is a Dell Inspiron 5737, only 7 months old
OS is Windows 7 64 bit Home Premium
Everything is updated
I have run all system diagnostic utilities available, including CHKDSK, with no errors reported and no issues anywhere
Dell tech support lied to me yesterday and told me they fixed it by unchecking the "Automatically Restart" box under "Startup and Recovery" and telling me it was an issue with a windows update that caused the crashes, yet the same thing happened again this morning, so apparently they didn't fix anything and just installed a couple of Dell optimization programs, each triggered AVG warnings and have since been removed.
If anyone can tell me what is going on here and how I can remedy this problem I would greatly appreciate it.
Here is a MiniToolbox report just compiled :
MiniToolBox by Farbar  Version: 21-07-2014
Ran by TMoyer (administrator) on 11-10-2014 at 15:34:07
Running from "C:\Users\TMoyer\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
======... Read more

A:Unexpected shut down and reboots, no BSOD or any other errors/warnings

Please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.

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My problems began a while back and I thought I had beaten them but maybe I didn't clean everything as well as I thought.

I frequently run low on hard disk memory on the partition where my OP is located and I have been moving things around between disks to free up space. The PC is often slow and I have presumed that this is a memory problem, however I'm often in the middle of running a program (especially Ad-Aware and Spybot) when the machine reboots spontaneously. I had to run GMER 8-9 times before I got a log.

So herewith my files as instructed:

DDS (Ver_09-03-16.01) - NTFSx86
Run by SD at 10:07:42.32 on Tue 28/04/2009
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Professional 5.1.2600.3.1252.61.1033.18.736.107 [GMT 10:00]

AV: Norton 360 *On-access scanning enabled* (Updated)
FW: Norton 360 *enabled*

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\Program Files\Google\Update\GoogleUpdate.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Pr... Read more

A:Low memory, slow, frequent unexpected reboots and suspicions that I have a trojan

Hello Snowflake101,

I'm not seeing anything in your logs. If you still require assistance, run this online scan to search for any remnants. It can take some time, so please be patient and allow it to run it's full course:

**Vista users - right click on the IE icon and run as administrator

Using Internet Explorer or Firefox, visit http://www.kaspersky.com/kos/eng/par...avwebscan.html

1. Click Accept, when prompted to download and install the program files and database of malware definitions.

2. To optimize scanning time and produce a more sensible report for review:Close any open programs
Turn off the real time scanner of any existing antivirus program while performing the online scan

3. Click Run at the Security prompt. The program will then begin downloading and installing and will also update the database. Please be patient as this can take several minutes.Once the update is complete, click on My Computer under the green Scan bar to the left to start the scan.
Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.
Do NOT be alarmed by what you see in the report. Many of the finds have likely been quarantined.
Click View scan report at the bottom.

Click the Save as Text button to save the file to your desktop so that you may post it in your next reply

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Hello everyone~

This is a BSOD that shows up and within 2 or 3 sec's the computer reboots so I barely have time to hit the print screen button. The pc doesn't lock up, it just reboots and back to the desktop we go...

My first approach was to check for viruses, trojans, etc.
Did ChkDisk.
All of those maintenance sort of things you'd think of-I think I've done them all.

Did a memory test by typing "memory" in the START box; it ran and I thought I was going to get a report but nothing showed up... Was I supposed to look for it somewhere?

I did follow along and ran the DM_log prog as instructed here; I'm attaching the .zip file.

Thank you for any help you can provide. If this is just a simple Windows "oddity" then fine, but if there's a problem I don't want to wait until the system crashes to deal with it.

Other information related to my system should be in my profile..

Thanks again....

A:BSOD comes quick, reboots before I can PrintSCRN; DM log .zip attached

Your one dump shows a network related crash originating from Malwarebytes, this would generally point to some sort of infection, so a very deep scan for malware and viruses would be in order, malwarebytes could be compromised so I wouldn't trust the results from that atm.

Driver Reference Table - fwpkclnt.sys
Driver Reference Table - mwac.sys

* *
* Bugcheck Analysis *
* *
Use !analyze -v to get detailed debugging information.
BugCheck 19, {20, fffffa80095dae70, fffffa80095dae90, 4020005}
*** WARNING: Unable to verify timestamp for mwac.sys
*** ERROR: Module load completed but symbols could not be loaded for mwac.sys
Probably caused by : fwpkclnt.sys ( fwpkclnt!FwpsConstructIpHeaderForTransportPacket0+20a )
Followup: MachineOwner
1: kd> !analyze -v
* *
* Bugcheck Analysis *
* *
**********************... Read more

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Hi there

I hope you can help me my computer has had this problem for a few weeks now. It suddenly shuts down, completely, for a milisecond there is a blue screen but its too quick to read. then it reboots.
It logs the event and when i press OK at that message it just keeps on bringing a new identical message back. I cannot make sense of the analysis and attaching it below.
turning the computer off for a few hours doesn't help.
I pressed F8 to cancel the automatic reboot, a few minutes ago, since then i haven't had a crash and i don't know if this is the right thing to do.
Is there a software I can use to detect whats wrong?

Here is the message i get:
The system has recovered from a serious error.

Error signature:
BCCode : 1000000a BCP1 : 499180DB BCP2 : 00000002 BCP3 : 00000000
BCP4 : 804D9AFA OSVer : 5_1_2600 SP : 3_0 Product : 768_1

files in the error report:

Please help me make sense of all this

Thank you, Oded Ronen

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Hello Everyone,

I hope I am posting this in the correct place.

I bought a Toshiba Netbook NB500 with Windows 7 starter a week ago and this weekend when I turned it on it started to run the Startup Repair utility. This kept looping around and wouldn't repair. I tried fixing it using some suggestions on this site and other sites but for some reason (my computer illiteracy) I just couldn't get it to work. I let the startup repair run multiple times for about 6 hours. Finally got fed up and returned the computer to the store.

My main question is now that I have returned it and even though I had a log on password can someone get on the computer to access what I had on it? There is nothing too important just worried about passwords and such. Should I err on the side of caution and change all my passwords or is the computer toast and no one will be able to get on.

Thank you for any help you can offer.

A:Windows 7 starter and Startup Repair Utility

well if you are concerned it wouldn't hurt to change your passwords.
I recommend Lastpass.com to save and create new unique passwords for each site.
* Never use the same password on different sites.

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There's a problem on one of my Startups. The Startup Item is "SysMetrix".

When Windows display your desktop, usually, this program should starup, but

there's a window that popped. To make it clearer... SysMetrix should startup,

but this window takes it place. Here's a picture of that window.

A:Unexpected Startup

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Hello there,

I have a HP Mini notebook, with Windows 7 starter.
My notebook was installing updates after shutdown, but I accidentally shut the lid mid-updating. When I opened the lid again, it seemed to have froze, so I restarted the computer. It went into 'startup repair' when starting up, and hasnt stopped since. Been like this for an hour. It keeps on 'repairing' then restarting and then repairing again.

Looking through the internet, it seems there is a way to stop this, but only if you have Win 7 installed on a proper computer with a CD drive. Any way to break this endless cycle on a notebook, which only has 'f9' and f'10' available at the beginning?

Please, please help, and please reply asap, Ive only had this laptop for a few days, would hate to of wasted money on a problem like this.

Thank you for any help you have to offer.

A:windows 7 starter edition, endless 'startup repair'

Hi and welcome to TSF this may be one option http://h10025.www1.hp.com/ewfrf/wc/d...roduct=3860346

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Hey everyone,
I have a HP Mini netbook with Windows 7 starter and when it boots up, the screen goes black, but flickers, and puts the computer into a sleep mode, where the power button light starts to blink. Sometimes the screen flickers enought so you can see a faint faded error message but the mouse cursor is unresponsive. When I press (not hold) the power switch, sometimes the display will turn on for 2-3 seconds but the mouse cursor/keyboard is still usually unresponsive. There's sometimes a error message that appears when the display is temporarily on that reads:

"Interactive logon process initialization has failed.."

but the screen goes blank before anything can be clicked...

The computer starts fine in safe mode, and with a minimal boot(sysconfig), but chkdsk, windows memory diagnostic, and startup repair are unable to find any issues.
I recently booted into safe mode and uninstalled the display drivers via device manager, rebooted and it worked fine, I thought I fixed it, but when I shut down windows, windows finished installing updates and the problem started right back up again.
Any ideas would be greatly appreciated! thanks in advance!

A:Windows 7 Starter blank/flickering display at startup

Start up repair or go into safe mode and creat another account and delete the one that is corrupted thats what it sounds to me

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Hey everyone,
I have a HP Mini netbook with Windows 7 starter and when it boots up, the screen goes black, but flickers, and puts the computer into a sleep mode, where the power button light starts to blink. Sometimes the screen flickers enought so you can see a faint faded error message but the mouse cursor is unresponsive. When I press (not hold) the power switch, sometimes the display will turn on for 2-3 seconds but the mouse cursor/keyboard is still usually unresponsive. There's sometimes a error message that appears when the display is temporarily on that reads:

"Interactive logon process initialization has failed.."

but the screen goes blank before anything can be clicked...

The computer starts fine in safe mode, and with a minimal boot(sysconfig), but chkdsk, windows memory diagnostic, and startup repair are unable to find any issues.
I recently booted into safe mode and uninstalled the display drivers via device manager, rebooted and it worked fine, I thought I fixed it, but when I shut down windows, windows finished installing updates and the problem started right back up again.
Any ideas would be greatly appreciated! thanks in advance!

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Windows 7 Ultimate 64-bit


In Control Panel, > Sound > Sounds tab, I have Sound Scheme = No Sounds and the checkbox "Play Windows Startup Sound" is unchecked. Still, whenI start Windows, at the end, there is a sound (I have not found it among the Win /wav files).

Is there any way it can be a system sound, or would it be an application (not UltraMon, my multimonitor/wallpaper app?

Thanks for any suggestion.


Hans L

A:Unexpected sound at startup

You've determined that the sound is NOT the standard Win startup sound, nor any of the standard sounds found in the Windows sound folder; unfortunately, that still leaves a lot of processes/programs that might generate it.

If immensely curious, you can get Sysinternals autoruns, and disable each of the startup/logon processes one by one (trial and error?), and perhaps find it by process of elimination..?

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I have Windows 7 Starter & it runs slow on a samsung netbook with 2gb ram. How can I speed up i have very few programs running in background when it starts up? Thanks Dorothy

A:Windows 7 Starter how can I find & delete unnecessary startup programs

what model netbook is it? Chances are that you will not be able to speed it up.

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We just got an Asus EEE netbook that has Windows 7 Starter edition on it.

An annoying problem with it is that even after setting our home wifi as the Home wifi connection, and I seem to remember also specifying that it should connect automatically in some dialog box during first-time setup, it defaults to needing to be manually connected every time. And there is no option anywhere to be found to set it for Auto. So I can not reset it to auto. There is no option available to do it anywhere that I can find.

To vent just a little: how could such a really obvious flaw like this go out to market? OK that's a rhetorical question. Of course a NETbook ought to be able to have its wifi set to connect automatically. It looks to me like some overzealous programmer has written in a non-overrideable default setting of 'manual connect' on this. Thanks, guy.

I searched online for a solution to this and could not find anything. There was one set of instructions I did find that supposedly pertained to both Vista and Win 7, but I hit a dead end because a folder it told me to go to (WLANServices) did not exist in this Win7 Starter version I have.

Also if anyone has the name and address of the programmer, that would be good too. I have a bag of something I want to mail to him.

thanks for any help

A:Windows 7 Starter: Wifi doesn't auto-connect at startup

Never mind ... I managed to locate the checkbox for it, and set it to automatically connect at startup. It works now.


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Yesterday my computer froze and restarted itself, for what reason I am not sure (I had a lot going on at the time, it could have been anything). Now, when I try to boot up, I get a BSOD with a

STOP: 0x0000007E (0xC0000005, 0xF7489872, 0xF6D69598, 0xF6D69294)

SCSIPORT.SYS - Address F7489872 base at F7485000

After booting in safe mode I replaced the specified driver with the one from my laptop, with the same result, so I presume the problem is not with the driver. I'm able to boot up in safe mode and safe mode with command prompt, but not safe mode with networking, suggesting to me that the issue is with my network controller.

Any idea what's up?

A:BSOD at startup after unexpected restart

Here's info on your issue. There is a hotfix to be downloaded

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I have recently (just a few days ago) put together a computer using this barebones kit from TigerDirect:AMD A10-5800K 3.8GHz Quad-Core Unlocked APU/Asus A55BM-E mATX MB/4GB DDR3 1600 Patriot Viper Xtreme Memory/500GB Seagate 500GB SATA HDD/2X LED Case Fan/Ultra Xblaster V2 case w/450W PSU Barebones at TigerDirect.com
I have also added a PNY XLR8 120 GB SSD and the computer is running Windows 7 Home Premium 64Bit. Windows is installed to the SSD, which is designated as Local Disk (C:).

The BSODs I have been seeing seem to follow the same pattern. For some reason, my computer will automatically restart (at some point during the night). When I log on the following day, several error messages will show up each saying something was unable to load. As a result, I will not be able to open programs such as Google Chrome, or sometimes even Windows Explorer. After some time, the computer will crash and display a blue screen. Sometimes, it will not automatically crash, and instead just have a useless screen with only the desktop background (no start button or desktop files), at which point I manually shut down using the power button. I have been able to temporarily recover from these blue screens by using System Restore (by either booting from disk or through safe mode), but the next day the computer will have more errors. I originally suspected the issue was related to Restarting, so I disabled automatic windows updates and sleep/hibernation mode. All that has changed is tha... Read more

A:BSOD on Computer Startup after Unexpected Shutdown

Your ATI graphics driver has been flagged.

fffff880`0b88c628 fffff880`04f07ea7Unable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Download the 13.9 driver from here then use AMD Uninstall Utility to remove all traces of your current driver, CCC etc. Reboot and install the 13.9 driver.

When installing choose 'Advanced' or 'Custom' (whichever option is available, just not Express) and uncheck everything except the video driver.
Download and run MemTest86+ to test your RAM.

Run MemTest86+ for at least 8 passes. Ideally set it off before you go to bed and leave it overnight, we're looking for zero errors here. A single error will show something's going bad with your RAM.

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This has happened twice now in the past week. Computer will randomly shutdown unexpectedly (cold and dark) with the BSOD c000021a on startup. I am able to get windows to boot again using startup repair, but I'm getting sick of having unexpected crashes. Any suggestions?

Please advise if more info is needed. I'm new at this.


A:Unexpected shutdowns with BSOD c000021a on startup


First off, please uninstall Norton Internet Security from your computer using this link https://www-secure.symantec.com/nort...edirect_pubweb reboot after the uninstall.

Download and install MSE from Microsoft Security Essentials - Free Antivirus for Windows Run a full scan after its installed.

Now run the system file checker to repair any damaged files within windows 3 times:
SFC /SCANNOW Command - System File Checker

Lastly run Disk check for errors Disk Check

Let us know if you still have crashes

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Hi there,

Sorry if this post is quite long, but it summarizes a whole day spent attempting to fix my broken system

Back to office yesterday morning I found my Windows 7 SP1 (Ultimate x64) rebooted and entered in the "startup repair" procedure. Was really weird to me considering I left it yesterday at night powered on, and that it is configured to hibernate later on in the night, and to wake up at 8 am, just before I arrive to office.
Moreover, other machines let me say that there were no power outage.

After it attempted to repair, I rebooted and landed on the Windows 7 Welcome screen, but with only one account, of which icon was empty (transparent), and no user name was proposed (to be fill in). So, I tried to key each of my accounts with associated PW, but all were denied access.

So, I spent the whole day to try multiple potential solutions found on the Net (including your forums), but I always ended up to the same issue: unable to log in. Here is what I've tried so far (not in exact chronological order):
- rebooted and tried "Last known good"
- rebooted with installation DVD, chosen "Repair":
* tried "startup repair"
* tried "system restore", took 10+ min. to restore the last Restore Point generated yesterday, but ended up with the same login issue
* tried "command prompt": let me see that all my 4 partitions are accessible with (apparently) all stuff in place
o chkdsk /b /r /v
o sfc /scannow /offbootdir:... Read more

A:Can no longer log in after unexpected reboot & startup repair!

I commend you for your clear and detailed description, but think that you're gonna have to reinstall, but have one half-baked idea--maybe somehow your Junctions (at least one) have failed.

... rebooted and landed on the Windows 7 Welcome screen, but with only one account, of which icon was empty (transparent), and no user name was proposed (to be fill in).Click to expand...

Are you still able to get back to this point? If so, use Command prompt to copy F:\Users to C:\Users and then try again to login.

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This is my first post, so I apologize in advance for omitting any important information or additional ignorance on my part. I'm far from a computer expert.

My Gateway NV53 had a meltdown in late July (unable to boot, would crash in safe mode, unable to restore, etc.) and I was forced to restore the laptop to factory settings, losing all my files in the process.

It was working fine for about a month until last week it unexpectedly shutdown. On rebooting I got the BSOD Stop: c000021a error. After about 4 tries I finally got the advanced boot menu to load the system/startup repair, which seemed to fix the problem after about 30min or so.

I thought everything was fixed, but I got the same problem yesterday afternoon: suddenly crashes (no BSOD, just shuts down), with the c000021a error on re-start until I run startup repair which fixes the problem.

Any ideas on why this keeps happening? I have read that c000021a is often caused by 3rd party software updates interfering with WinLogon, which compromises the security of the system, but the crashes aren't occurring after downloading anything or installing new software (intentionally, at least). The first crash happened while I was using Skype, the second time while watching a YouTube video.

When I reboot after the startup repair, my Norton Antivirus definitions are out of date and must be updated, and there are always Windows Updates to install upon shutdown. This past time I also had to re-install Chrome.... Read more

A:Recurring unexpected shutdown and BSOD c000021a, Startup Repair

DUDE just post the problem .................
LONG STORIES r kindda anoying !

Just the full error that appears on that bsod

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I bought a netbook a while back with Windows 7 Starter.

I had an extra upgrade key of 7 Home Premium from one of those 3 pack family upgrades so I upgraded the netbook and put the key in.

I want to reformat the netbook back to Windows 7 Starter and just use it's original Starter key it came with. Home Premium bogged it down too much.

My question is...

Is there a way I can reuse the upgrade key of 7 Home Premium on another computer or did I waste the license by putting it on the netbook?

Thank you in advance for your help,

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I am not sure whether this is the right forum but...

I have just rebuilt a 533 system running Win98SE from clean. All went well until I came to the end of the install. I removed the Win CD and the system rebooted itself. Got right through to the Windows screen and rebooted again. For some reason I put the 98 CD back in the drive and all was well. I continued installing the modem drivers etc and all works sweetly.

Removed the CD and it reboots.

I left it overnight, came back and booted through fine. I installed MS Works Suite and it has started rebooting itself again. This time I tried any CD in the drive (it just happens to be Disk 2 of the works suite). As long as a CD is in the drive, it will not reboot.

What is the problem?? Has anyone met this before??

I initially thought a heat problem but CPU fan seems to be fine and the side is off the box anyway.

Any thoughts appreciated.


A:PC reboots at startup

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No matter what mode i boot xp professional into it - it does a system check - spins cd drives and then reboots the machine.

Any ideas appreciated.

A:XP Reboots on startup

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HP Pavillion 766Mhz win2k. Yesterday i went to turn it on and the machine would go through the bios ok then immed after windows startup it would show my desktop background color, but no icons or taskbar then screen flickers and system reboots. I put an old dos boot floppy in and it wont recognize drive C: ( not sure which version of dos is on the floppy. ) Has anybody seen this prb and how should I proceed? Is it a virus? is it possible to salvage my data? Thanks in advance...

A:W2K Reboots on startup

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Hello my name is Jorge and this is my first post here, hope to find help and solutions from you.
First of all sorry for my bad english, I speak spanish, so try to use "easy" terms or words
Thanks in advance for your time and patience.
I'm trying right now to install everest to complete my profile, so as soon as possible my profile will be updated.
EDIT: Profile updated, I think with the correct info
A few days ago I was working a lot with my PC until the whole city lost energy, or light, don't know how is the word for this.
I was using two video editing programms, firefox or chrome, itunes and photoshop.
Yesterday I was able to turn it on again but the PC is unusable.
It is extremely slow, like 5 minutes to boot, 30 minutes to login, and once loged in any action or click takes 1 or more minutes to happen. Even in safe mode, the performance is better but not really good.
Then like 30 minutes or more to turn off.
I see a black screen with the cursor for a lot of time after choosing my user at login screen
Once at the desktop I have an error windows that says: slui.exe This application was unable to start correctly (0xc0000006)
I went to system32 folder and there is a slui.exe file
Steam lauchs automatic, but I have an error windows too that is not able to load
My Chrome profile seems corrupted, if I open chrome I have an error saying something like that
I dont know if There is something else I noticed that I am missing to write here.
Till now I tried:
sfc /scannow, some fixes... Read more

A:Super slow startup and performances even in safe mode after unexpected shutdown

You say that you ran chkdsk...did you run the chkdsk /r command?
One of the more common causes of file damage is an unexpected power loss on the system.  Running the chkdsk /r command may be able to overcome this.

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My computer was in sleep mode so I held the power button down on I could reseat my audio card, it gets unseated pretty easily. Anyhow I booted back up and got the message that it could not resume previous windows session. I attempted to repair that did not work so I just told it to reboot and start fresh. Now it won't boot. Just constantly reboot

A:Computer reboots right after startup

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Hey guys, I am not actually sure if this is a hardware or software problem but...
My computer won't boot.
I believe the precursor was that this morning, I accidentally flipped the power switch on the surge protector as my desktop was shutting down. I didnít turn it back on until this afternoon and this is what it now does:

It boots to a black screen saying: windows did not start successfully, would you like to start your computer in 1) safe mode 2) with previous successful configuration 3) in normal mode, etc.

When I make any selection, it begins to boot then stops and restarts. If I select safe mode it scrolls code across the screen, stops, and restarts after about 10 seconds. If I choose normal mode, it goes to the windows startup screen, looks like its starting, then restarts.

One thing is that I was able to get the computer to boot up with a Knoppix CD successfully so I assume that it is a software rather than hardware issue?

I appreciate any help!

A:Computer Reboots at Startup

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Please god someone help.

My computer randomly switched itself off one day and wouldn't turn on, so we took it to some guy to fix it, turns out it was something to do with the power supply so he replaces it, says its fine and hands it back.

I get it back, connect everything up. I had since gotten a new computer by the time this one got back to me so I wanted to share all my files from that computer onto mine. All was working well and just as i went to cut all those files into the shared folder, the computer switched off. Hmm. Weird.

So I tried to reboot. It gets so far as the Login screen with the different profiles, and as soon as I enter my password, it automatically resets.

EDIT: I can't post the thread, something about advertising or whatever, but the post basically is

I am having a trouble with my XP OS I cannot log in. On the blue welcome screen where you have to click on your user-name to log into your account ; when you clik on the name and it says you are logging in under the user name but it logs you off straight away and I am stuck on that same wlecome screen not being able to log in.

If somebody knows any solutions to my problem it will be much appreciated.

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Very similar to this, which my sister had. Thanks to the helpful links in that, I managed to fix her computer. However the weird thing is to my knowledge no Ad-aware was used at all on this computer, even though basically the same thing is happening. On occasion... Read more

A:Windows reboots on startup

Can you boot into safe mode?

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