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Can Any Remote Support Software Power On A Remote Workstation

Q: Can Any Remote Support Software Power On A Remote Workstation

Is there any remote support software that can power on a remote workstation that is powered off?

Preferred Solution: Can Any Remote Support Software Power On A Remote Workstation

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A: Can Any Remote Support Software Power On A Remote Workstation

AS far as I know there is no software to power up a remote workstation that is not on. I could be wrong though it has been known to happen ... once .... I think or was I mistaken?

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Hi ladies and gentleman!

I am searching for reliable, secure, and fast Remote Support Package and/or Remote Administration Software on the enterprise level.

I know about RealVNC, TightVNC, Windows Built-in Remote Support, but Iím looking for something ďmoreĒ reliable, with less user interaction & knowledge required.

Anyone on here know of any out on the market? Iíd appreciate any links or information that you could provide.

It would be great if someone has actually tested or used some of the software & could recommend it, but even if you havenít used them any type of reference would be greatly appreciated.

Thanks & have a wonderful day!


PS: I did a search, but I kept ending up in the malware & virus removal section.

A:Solved: Remote Admin Software or Remote Support Software

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Anyone familiar with any good remote support software, similar to www.realvnc.com ? I'm looking for something that can connect from a customer's site to the support site, even if the customer is behind a firewall/router. With VNC, you have to configure the router to forward ports to the particular computer.

Here's one that was advertised here on TSG: http://www.networkstreaming.com/benefits.html

But, well, their site didn't exactly impress me. GotoMyPC isn't really an option, as you need an expensive license for each client computer -- I'm looking at something more from a support point of view. Any other suggestions?

A:Looking for remote support software (like VNC)

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I hope I'm posting this in the correct forum.
Does anyone have a preference in remote support software. I've tried remotepc, but it seems to not connect more often than it does. (I've worked with their tech support and we were unable to resolve.)

A:Remote Support Software

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I do quite a bit of work helping other people to fix their computers and have been working with PC's for over 25 years and also have A+, Network+, and CCNA certifications. In receiving some remote support from Symantic with my antiVirus softeware and noticing how easy their remote software worked I found out that they use a product called "LogMeIn Remote Support". I went to their web site and discovered that they charge $130.00 per month. The LogMeIn product was so simple. I will use the example of a support person/company and a customer using the phone as it's initial contact.

1. User phones support company and explains issue(s).
2. Support person ask for permission to take control of user's computer.
3. Support person gives user a URL to goto which automatically opens the LogMeIn screen and a field to enter a PIN number (which is provided by the support person) and the the user clicks the "Continue" button.
4. A small Java applet is installed on the users compter and the LogMeIn opens a chat box or they can continue using the phone.
5. Support takes control of users computer and fixes the problem. (LogMeIn also allows for a reboot of users computer if necessary and reboots be to the LogMeIn program just where it left off without going through steps 1 - 4 above, again).
6. When the remote session is ended the LogMeIn software removes the Jave applet from the users computer, leaving no trace.

Well, $130.00 a month is probably worth if tec... Read more

A:Solved: Remote Support Software?

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Hello, im testing Teamviewer5 remote support software and i have "pc performance problem".
If im controlling clients pc, then clients pc screen colors are not normal in my pc screen and menus should move little faster.

Is the problem in too slow internet connection or is my PC too slow?

My pc is Sempron 3100+ (socket 754) 1GB ddr ram, nvidia 5600 128MB agp

Client computer is ibm T30 laptop P4 2Ghz, 786MB ddr, 16MB videocard (have no wallpaper)

My and client`s internet connection speed are bouth 4Mbit/s and are wired connections.
I can repair problems, but i would like to get it little bit faster and with more normal colors in my screen.
Should i use Matrox or Quadro videocard?
Sorry for bad english language.

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I am looking for the best remote control software that works on a budget.

What do you recommend?

I would like most of the following features below. Most important is
that I can provide the most common support features to solve a
person's computer problem remotely, and it works through firewalls
with no client or support person setup. I imagine that means a
web-based solution like webex.com or inquerio.com, but they are too expensive for my

I liked DualDesk's features and price but the trial prooved not to work for a client's firewall I think. That is why I believe web-based is the answer.

Required features (mostly in order of priority)
-remote control client's PC
-multiple chat sessions (two at least)
-file and folder transfer
-Works with Mozilla, Fire Fox, Internet Explorer, Netscape browsers at least
-Works through firewalls (PC or Mac) and NAT Routers with no setup
required on either end
-Does not require Internet Explorer to work or Active-X
-Don't have to reboot remote PC to start client session
-Allows Remote Reboot/Log-On/Off & shutdown
-works on remote PC without Windows Admin rights to create folders and
write to the registry
-small .exe file size to send client
-client can launch session via my web site or email or chat session
-session timer
-runs in Windows Safe-mode for remote PC
-reboot remote computer and auto login before login prompt
-Show client part of y... Read more

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My company currently has 300 staff in 10 locations around the city of Houston. Our network is Novell-based right now, but in a few months we will be switching all our servers to Windows Server 2008.

Currently, we use Novell Zenworks / ConsoleOne to provide our staff with remote IT support, but when we switch, I'll need another software solution.

I'm looking for something that can provide all of the following services:
1. Allows IT to view and interact with the user's workstation
2. Allows IT initiate a remote support connection without the permission of the user
3. Allows IT to initiate that connection without any user being logged into the workstation

FYI - all our workstations run XP Pro or Vista Business...98% are XP Pro

Anybody know anything that can do this?

A:IT Staff: I need suggestions for remote support software

Take a look at DameWare. I'm not sure how well it would work out with Vista, but we use it on XP Pro and it works just dandy.

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My company has been using Gotoassist for remote support for several years now, and recently decided to explore competitive offerings.  An exhaustive search led us to ScreenConnect.  ScreenConnect has several features I believe sets it apart from others.  First, it is self-hosted.  For some, this may not be a benefit as it may require some technical knowledge to get up and running depending on your configuration.   We are a fan of self-hosted apps as it gives us the control over configuration, customization, and updates.  The next thing that sets ScreenConnect apart is the customization.  Virtually anything you can think of is customizable (Logo, Heading, background, wording throughout the website, etc.)  The product even has an option that is optimized for use in an iframe on your existing website.  On the client side, the tray icon and executable name can even be customized.  If you are looking for a product that can be customized to look as if it were your own, this is it. I am also very impressed with the product support.  I have yet to call support, but the documentation available is excellent, and easy to use.  I had no problem configuring a custom host name, installing an SSL certificate, setting up new roles/users, or segmenting the hosting areas to allow technicians to only see their initiated sessions.  When in session, I have found the toolbox and annotation tools extremely helpful and the docking... Read more

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I need your inputs.
I am searching for a remote support/access solution for my company. I've researched a bit online, and found most discussions are about hosted solution. Well, I just can't trust the third party sever and am concerned with the security issue.

Anyone thought of appliance-based solution? I could deploy appliance behind company's firewall. It kind of gives a secure private cloud. The integration with LDAP and the maintenance is easier too. It also comes with floating licensing, good from business perspective as well.

As for the software-only products, they require installation on a computer. The up-front cost is high. I need to have a dedicated computer to host it to avoid disruptions from other applications. And it takes extensive time to setup and maintain the system.

Please share your ideas. I won't miss anything. thanks!

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Hi Everyone,

I am currently trying to decide on the best remote support software to purchase for a 50+ workstation business. I have experimented with Real VNC and TeamViewer, and whilst they are quite comparable I noticed that TeamViewer has a feature called "Seamless Windows" (if anybody knows anything about this feature can you please let me know).

I will be providing remote support to local users, and several interstate branches - therefore the software that I decide on must accommodate a wide diversity of geographical locations.

I was also looking at a product called GoverLAN, but it seems to me that GoverLAN only works on a single LAN and can't be used over a WAN in a similar way to both RealVNC & TeamViewer (if you have experience with GoverLAN to the contrary can you please let me know).

Any general advice on what the best remote support software is will be great (including personal usage experiences).

Kind Regards,


A:Which remote support software to purchase for a 50+ user base

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Hi Everyone,

I am currently trying to decide on the best remote support software to purchase for a 50+ workstation business. I have experimented with Real VNC and TeamViewer, and whilst they are quite comparable I noticed that TeamViewer has a feature called "Seamless Windows" (if anybody knows anything about this feature can you please let me know).

I will be providing remote support to local users, and several interstate branches - therefore the software that I decide on must accommodate a wide diversity of geographical locations.

I was also looking at a product called GoverLAN, but it seems to me that GoverLAN only works on a single LAN and can't be used over a WAN in a similar way to both RealVNC & TeamViewer (if you have experience with GoverLAN to the contrary can you please let me know).

Any general advice on what the best remote support software is will be great (including personal usage experiences).

Kind Regards,


A:Which remote support software to purchase for a 50+ user base

I work for a business that has over 1,000 PCs in use. About 750 are located on the main campus with the remaining 250 or so off site around North America. Individual users will often conference with colleagues in Europe, South America, the Netherlands and other countries. Our IT Department has used TeamViewer exclusively. As far as I know there haven't been any issues.

I think this is the information you may be interested in for Seamless Windows.

Seamless windows

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I need to set up my Win7 desktop so I can access it (and my home cloud) from the road with my Win7 Laptop. Should be pretty simple...except, the Remote Access Functions DO NOT APPEAR on the [System Properties] pop-up on the [Remote] Tab

See pic attached..

Cannot fill in the form, if the form ain't there.

Heeeep, please.

A:Remote Access: SystemProp>Remote>NO Remote Functions Visible

What version of Windows 7 is installed on your computer?


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OS: Win8 64bit (My desktop is Win8, my laptop is Win7. We're dealing with the desktop here.)
Where I am: university network, but these features seem to be working with my laptop.
Things I've checked: allowing services through Windows Firewall (Bonjour, WMC services, etc.)
Allowing remote services in System Properties
Many, many existing threads and non-solutions
How I'm feeling:

None of these features or applications work, and they're all supposed to function differently from one another (e.g. WMC doesn't use the Apple Bonjour service, so it isn't a program-specific problem). I just want to control my media system with my desktop
Is there some obscure service or file or setting that I'm missing that could prevent any remote applications?

A:Remote features not working -remote desktop, WMC, iTunes remote, etc.

Let's focus on "remote desktop". Can someone remotely access it from the internet?
If not: Can someone remotely access it from same LAN?

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I know there are other products out there, like vnc, ultravnc, teamviewer etc etc, but really nothing beats the sheer speed of remote desktop, it's like sitting in front of the actual computer. I also know about Remote Assistance built into Windows 7.

I would like to use remote desktop to do the following if possible.

1. I would like to know if there is a way, to not lock the host machine that you are connected to?, so the user can see what you are doing?.

2. Is there a way that Remote desktop can be used without logging off the logged in account?, or just use the logged in account?

I would like to use Remote Desktop for a remote helpdesk solution if possible. If anyone knows how to do this things I am asking it would be the people on this board.

A:Using Remote Desktop instead of Remote Assistance for remote helpdesk?

Might be possible to do it. I think you need some sort of security.

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I'm looking for a way where two administrators can remote into a workstation simultaneously in Windows 7.

I have done it in the past via SCCM remote Control Viewer, but I no longer have this tool to use. Does anyone else know how.


A:Can two administrators remote into a workstation simultaneously

Teamviewer and Logmein are a couple of remote software providers that can do this.

I believe that a licence will need to be purchased for this though as the free versions don;t have this feature.

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Hi. I'm currently looking for solutions that would allow me to maintain a remote inventory of all the machines on our network. Ideally this would involve a small server component that could be pushed out to each workstation. Perhaps a login script could check for the presence of the server and check the version if present and then install or upgrade it as the case may be. This component would ideally have a small footprint and be hidden from the user so that he/she could not disable or uninstall it. It should track system hardware and software, including licenses and OS security patches. A few additional questions I'd ask about prospective software:
- Can reports be automatically generated in other formats so that they can be imported into other applications. Specifically, we use Remedy Action Request System for Trouble Tickets and Service Requests and also for PC Inventory. It would be nice if Belarc could generate reports for each machine in a format that would enable the data to automatically be entered into the appropriate fields in the Remedy database. Alternately, or in addition, perhaps importation into an MS Access database which could be searched based on various fields such as user login, machine name, etc would be quite useful.

- An extremely useful feature for you to integrate would be a database of the latest Microsoft Security patches and fixes against which the patches on each machine would be checked and a report generated listing which hotfixes e... Read more

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Welcome Everybody!,We need You're help.From few days we trying to find software what will help us with our IT Support service, but without any positive result.We looking for application what will be suitable for following situation:Client download from our website application.Client run applicationClient (automatically connect to our central server bypassing any firewalls ) get support password id.Client say this password to technician.Out technician start client console, connect to central server, and using password from user take control on his desktop.We can't find any working suitable solution what will use our server and have normal licensing, not by hours or issues.We tried following software but without positive result.http://www.nexusconcepts.com - Looks great, have everything what we want but crash on Vista when opening Windows "run" or "cmd".http://www.uvnc.com/index.html - Don't support encryption and passwords when using "repeater" (middle server between users and technician)http://remotesupportsystem.com - Same like above but paid .http://remotezilla.com - Same like above.http://www.readydesk.com/ - Still based on same solution, no encryption...As You can see, this is very hard mission to find something good.We need this software to run under Windows XP / Vista / (in future) SevenI will be grateful for any suggests from You're side.Regards

A:Desktop Share (remote desktop) software for IT Support.

hi there!i am a tech support guy in our office. i usually install the tightvnc server on our workstations so that i can control their desktop using the tightvnc viewer. now if you are planning to access your client's computers online, you should know their IPs.i have successfully remote accessed windows xp, ubuntu and vista.hope this helps!

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I have a funny feeling that a supervisor has somehow silently gained remote access to my computer and was wondering how I might check against this notion. I notice that when I do a netstat, I get a ton of expertcity.com messages (with IP address preceding the expertcity.com) that I think are tied to GoToMyPC or GoTo Meeting. I'll do it again shortly and all the connections will be gone. His office behavior has also made me wonder. Is there a log somewhere I might check or any utilities that can be used to reveal logging activity by user, service, etc.? I know, it's a bit paranoid but I just wonder.

A:checking history of remote viewing of my workstation

Just curious as to why you are suspicious. If it a place of employment and the appropriate authoritive figure has appointed your supervisor the responsibility of monitoring you while at work I sincerely doubt it is a good idea for you to go nosing around. You may find your self without a job.

I will say that there are certain processes running when a remote view is in progress BUT keep in mind that GTMPC is always actively in TCP with its host. If not (assuming you have a dynamic ip not a static) GTMPC would not be able to locate your machine over the www

Do a good job and you won't have to worry about someone watching over you.

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Iím trying to find a way to allow Windows XP Pro PCs at out remote branches to login to the headquarters domain. At the moment we have about 13 remote branches with between 3-12 PCs each and a server (either a windows NT or W2000 DC). At our headquarters we have a Windows2003 domain. Weíre an expanding company (with a very limited IT budget) with 2 additional branches coming later in the year. Instead of purchasing new servers for the new branches Iíd like the branch PCs to connect to the headquarters domain. We already have a VPN connection connecting all branches together, this is used for email collection, troubleshooting and VoIP. Each branch is on its own subnet and can ping any other PC at any other branch, but they canít see any other branch domains. But how do I make the remote office workstation logon to the central domain?

Any help would be much appreciated.


A:Remote workstation connection to local domain.

If they are all VPN'd together then you should be able to join the computers to the domain unless there is a Firewall blocking them from accessing it.

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I haI have been accessing one of my windows 7 remotely using RDC. For some reasons  I can’t access it any more with this message:  
"Remote Desktop cannot verify the identity of the remote computer because there is a time or date difference
between your computer and the remote computer. Make sure your computer's clock is set to the corr... Read more

A:Remote Desktop cannot verify the identity of the remote computer because there is a time or date difference between your computer and the remote computer

Ours was a DNS issue.  Someone put an entry in the wrong firewall.

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After installing a QuickBooks update on a Windows 7 workstation, it required me to restart the computer, which I did. When it came back up Remote Desktop access was not (and still is not) available. This workstation is an Active Directory member. Remote
Desktop is controlled by Group Policy. I've run 'gpupdate /Force' on this workstation. There are 9 other such workstations in the office. All can be accessed via Remote Desktop except this one. I've verified that Remote Desktop access is enabled, "Allow
connections from computers running any version of remote Desktop ..." I've verified that Remote Desktop is enabled on the firewall. I've even turned off the firewall completely. This computer is able to access the network, the Internet and RDC to other
local workstations. It can ping other workstations, but other workstations cannot ping it. Nor can other workstations access this computer's shared drive. Network discovery and file and printer sharing are turned on. I've shutdown and restarted this workstation.
The error message when trying to connect to this computer is:
Remote Desktop can't connect to the remote computer for one of these reasons:

1) Remote access to the server is not enabled.
2) The remote computer is turned off.
3) The remote computer is not available on the network.

Make sure the remote computer is turned on and connected to the network, and that remote access is enabled.

In case there was some lurking update waiting for the nex... Read more

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Ok I need some input and I know this is long but please bare with me and help me out. I have basically been designated as the tech support for a small business because of family connections to the business. The business is in effect a temp agency so there are only about 4 employees that work in the office, all of whom are completely incompetent when it comes to computers so many times I have to make the trip over there to resolve very small simple issues (i.e. to make a shortcut for Word so they could use it after the original shortcut was deleted). To make things easier and less time consuming, I've been thinking about setting up remote access for a while, but I don't know what software would be the best for my purpose. It needs to be at least competitively priced-- the company agrees that it would be a help so they're willing to pay, but not a massive amount that I've seen some companies charge. I also need to be able to get on the PCs while they are unattended (so i believe it needs to be able to run as a Windows service). Finally, since there are 4 workstations and a "server" (its just a Vista machine that they share files and they printer through), I need to be able to access all 5 computers at once. I was thinking VNC but I could use some serious input on what software to use and how to set it up to meet the requirements that i mentioned, or if VNC can even do that. For those of you that have read all this, thank you very much, any input is... Read more

A:Remote support?

I support one small business with VNC.
It does everything you want, and the price is right.
Configuration info is here:
This takes a bit of work, and it would help to have someone at the other end, but a little study will see you through.

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I would to know wich is the best software to give remote support, I used NTR and it's perfect but too expencive for what I need to do.

What I need it's to be able to chat with the customer and be able to have a remote desktop taking control of customer's computer.

Hope someone can help giving me a helpfull opinion.


A:Remote support

Logmein Rescue

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What is the best (free) app for me to connect to someone's PC (Vista & XP) in order to due general PC clean-up and software updates and installations?

This has to be easy enough for the NOVICE to be able to install the app on their end so that I can connect to their PC.

A:Remote support app

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Hope this isn't too random .... :/

Just wondered if anyone would consider letting someone remote control their PC to fix an issue (not talking friends and family). Would you trust the person connecting if they had some form of reputation (forum postings, previous user ratings etc)?
Reason I'm asking is that there seems to be a lot of problems posted that could possibly be sorted quickly by the more experienced users on here but drag on as a thread (mainly because of lack of detail by the OP or not knowing how to get the needed info etc)

So would you be willing to have someone remote to your PC to resolve an issue?

A:Remote support - would anyone use it?

Sure I would if I thought they were computer savy enought to solve a particular problem and they were a friend or someone at a forum that I knew was knowledgeable. I help my neighbor remotely since she doesn't know how to do anything but send email and don't do that very well.

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I have a question about remote support. I once saw a company that handled outsourced remote support on a per client basis. I don't remember where I saw it though. I want to add that service to my business and I need to find that company or someone similar. The prices were very reasonable. Has anyone heard of such a thing.

A:Remote support


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I have a friend who lives more than 20 miles away from me. Its becoming a pain having to make 40 mile round trips to his place to sort out PC and networking problems. My thinking is I should be able to do this remotely using a tool of some kind.

Has anyone any suggestions as to a good tool for the job? I would prefer to use freeware if possible; however if there is a good, secure tool that will do the job that needs to be purchased then so be it.

I will be looking to acces his network from mine across our respective broadband links. What do I need to know to set this up correctly please?



A:Solved: Remote Support

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I am about to be supporting a bunch of windows PC and Mac's , does anyone know what the best options are for remote controlling the machines are?

To complicate things further I am running Ubuntu on my main machine so would love to be able to control everything from linux.

If that's not possible are there any good solutions for a mac?

A:Remote Support Solution

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I want to know if there is anyway I can install XPs Remote Desktop Assistance or/and Help and support centre...?
Iam using a version of XP that has had loads of stuff removed and RDA being the one i mostly need to help people with PC repair....
Is there any other similiar program i could use (by send a file via Messenger that will conect me and show me their desktop (just like RDA)..)
I do have Remote Desktop Connection but it requires IP address of the PC i want to connect to (which I can get) but will hosts PC firewall block me etc? do i need to add a port number at end of IP addy? and does it open a window with view of hosts desktop with control of mouse pointer?
basically...whats the best way to go if I cant use XP RDA...?

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Some time ago I briefly tested a remote support solution that allowed me to create a small .exe file that I could e-mail to a client - once he ran this on his PC, I could remotely control the PC and do whatever he needed me to do. It worked well, but I have forgotten what it was called. Any ideas, or ideas about other ways of doing this?

A:Solved: Remote support


Teamviewer works wonders, you have to install it on your machine, but the client can simply click the join a session(which is a single .exe) button.

After that tell him to simply run the .exe and give you his id and pass(while keeping the process running, of course), you then simply go to your installed teamviewer, pick remote support and enter the ID and pass.

Note: this is for personal use only.

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Our company, a small based business, wants to get into Remote Tech Support, Customers call in, or visit the website, and we fix problems remotely.
Of couse they must have internet access...that works...

Asking from all the people here, who has ideas of what kind of software would do this?
I have checked multiple online companies, prices can get steep.
Only 1 person, maybe 2, will be doing this remote support starting out, so dont need anything with 50+ users license.

I was thinking like PCAnywhere, or VNC, and such, but not sure how that would work web based and such...and I know Microsoft has the Assistance built into MSN Messenger, but it is remote view only i believe.

Anyway, I would greatly appreciate some alternatives...especially cheap ones!

A:Remote Tech Support

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bascily im wondering what the best way to implment one for use with comic readers and Media players would be, i have an old win fast contorller here with a recever of sorts that plugs in to the card tho i no longer have the card in my PC and have never used the remote i do how ever have a sixaixs that i am going to replace with a daulshock 3 soon its hooked up to the PC and running off motionjoy so yea just wondering what the best way would be ?
this is for win7 64bit by the way

A:remote control support

it would appear i have found what i was looking for - this was a big help

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Not sure if this is the right forum for this - it could sit in 2 or 3 of the others.

Due to possible changes in my role (taking on a couple of remote sites) I need help sourcing web based remote access. I'd rather the provider was UK based, cost is irrelevant - but I need to be able to take over PC's fully via Internet Explorer.

I've searched on the web, and found a couple, but would prefer feedback from on here first, as to what others use.

Any help greatly appreciated.


A:Remote, web based, support...

I had a problem a few years ago with one of my applications and needed to call the vendor. At the time, they used WebEx to get to me and I in turn used our terminal services to get to the server. It is only one experience, but it lasted a few hours and no glitches... I won't put my name behind it, but it was a good enough experience for me to remember WebEx specifically...

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I have a Windows 7 network set up and whenever I connect remotely to another computer and lock their input such as their keyboard and mouse, the remote user still has the ability to press ctrl alt del, which then allows them to use their keyboard and mouse. My question is, is it possible to disable the ctrl alt del functionality in Windows 7 so that that Blue security screen does not appear? I have tried lots of remote desktop controlling software which has the option to lock the remote computer input, but they still can press ctrl alt del and unlock their keyboard and mouse. How do I stop this? Thanks!

Best regards,


A:Solved: Remote Desktop Control ends when remote user presses ctrl alt del

Let's try the Symantec Pc Anywhere.This a very Useful software for remote desktop sharing and file transfer and there is the locking feature...

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hello, i want to send files from my computer to the remote one but every time i try i open up windows explorer, click on my drive and it freezes up and goes to not responding, then it loads like 5 minutes later, and the process repeats every time i go to a folder, i am connecting to a windows server 2003 computer. can anyone tell me how i can transfer files faster or if there is another way than using windows explorer? thanks a lot!!

A:Problem Transferring Files from Local to Remote Computer in Remote Desktop

You are trying to do this over Remote Desktop?
I have used this with Windows 2000 Server and my XP computer. I would assume it will work with 2003 server.

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Hello - I know there have been a number of posts on this subject but I have been unable to find a solution. I have 2 Win7 machines, both running SP1.

My HP Pavilion is running 64-bit and my Dell Latiude E6400 is running 32-bit. I can successfully RDP from my Dell and even my Apple iPad (via an RDP client) into my HP Pavilion. However, the problem is that when I try to RDP from my Pavilion into my Dell I get connected but all I see is a BLACK from the Dell machine. The only thing i can see is the Status bar at teh top telling me that i am connected. A few moments later I get a popup message telling me that the machines have failed to communicate.

I have confirmed that RDP settings are identical on the Pavilion and Dell. I have even downgraded the Dell NVIDIA graphics driver to an older version based on the recommended version on the Dell support web site.

At this point I am at a complete loss on what to try next. I find it very strange.

Any help would be GREATLY appreciated!!!

Thank you.

A:Remote Destop Connects but Remote Host Screen Stays BLACK


Temp disable your anti-virus and firewall to determin if this is blocking the ports.

Also, can you copnfirm that you have a password on the PC's user account? Windows wont let you RDP to a PC that isnt password protected.

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We're using a Server 2008 r2 Terminal server environment.
I have one particular user (running windows 7 64bit) who's having an issue with a HP laserjet 400 M401 printer. She connects with her local printer set to follow her to the remote session but randomly through her session, programs like word or adobe reader
will pull up another random printer in our network instead of her local one.
For instance, today she pulled up a .pdf and it defaulted to one printer across the complex, then later within the same session she pulled up a Wordperfect document and it defaulted to a copier on the other side of the office.
She's the only person having this particular issue. So far my IT manager rebuilt her local profile (albeit sometime back) and I reinstalled drivers but I'm a bit stumped on which direction to take with this one.
I've ideated on it being an issue with USB cables, Printer memory, account data related, or maybe bandwidth?
Any help is appreciated.

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Here's the command:
shutdown -r -t 1 -m \\computername
I can ping computername
Windows Firewall is disabled
3rd-party antivirus firewall is not installed
Any ideas how to fix this?

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The title says it all! Basically I have a comp running XP pro and I want to be able to work locally on one user account, with some kind of remote access server running on another XP user account so that the remote account and the local account can be used simultaniously. I know that this cannot be done with XP Pro remote desktop and could be by Windows Server 2003 remote desktop, but i need an alternate solution to make this happen.



A:Alternate Remote Desktop application for Simultanious Local/Remote Access

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I just found out today that a massive update 3.5 for PS4 was rolled out last week which includes the 2 features that I've been waiting for so long.

One is the PC remote play which is supported on Windows 10. Below is a screenshot I took from my HTPC.

And the second best feature is the ability to play multimedia files from USB flashdrive and network attached storage (NAS) which works flawlessly.

There are more added features that you can find here.

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I have windows update issue and I have tried everything to solve it but I failed

A:I need technical remote access support

What errors are you getting?
System spec's would be helpful

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And a good morning to all,

I need to come up with a good, simple, cheep solution for providing remote support to my mothers pc. She only has modem access to the internet and at 85, she needs simplicity.

So, I am looking for everyones input and suggestions. I use VNC everyday and have been told of "Team Viewer" a freeware offering but have not tried it yet.

Looking forward to your input


A:Need info on remote support for mothers pc

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Looking for a recommendation for remote support software.
Anyone have experience with Ultra VNC or similar that you recommend?

A:Remote Support - FreeWare Recommendation

Have you tried TeamViewer?

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I don't know anything about computers and my 87 year old mother knows even less. She frequently will click on something that causes her email system to change passwords without being aware of it or do something else that causes her problems. We live an hour apart, but she wants me to come over to help. I thought I found the solution when her service provider COMCAST offered tech support through their XFININTY. She could call them, they would remote into her computer and fix her problem usually within 20 minutes. A few days ago, she got a letter saying that they were cancelling that service option and refunding her $ 15 monthly fee.

I have heard of so many scams out there. Are there any good legitimate and reasonably priced tech support services out there that she can call to remote into her system to figure out her issues? She has Windows 2010 and uses Outlook 2010 for email.

A:24/7 remote tech support for elderly

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Need TeamViewer alternative with lower cost
For example I found LiteManager it provide free private ID router for corporate use and not so expensive.
What do you think guys?
Does anyone have any recommendations on a good, secure, reliable remote desktop support client?

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