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Mouse & Keyboard freeze require hard boot

Q: Mouse & Keyboard freeze require hard boot

Driving me a bit nuts. Been through the error log and thought it might be an apple related problem but I can't make heads or tails of this as it does not link to any program or event. Any help is greatly appreciated.


Preferred Solution: Mouse & Keyboard freeze require hard boot

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A: Mouse & Keyboard freeze require hard boot

Welcome to SevenForums.

We need your help:

Update your SevenForums System Specs
User CP (located on the top menu bar) |
Your Profile | Edit System Spec (left-hand column)

To gather info, use Speccy (my favorite) or SIW or System Info

In the System Manufacturer Block, enter:
? Manufacturer and Model OR Custom build.
? ADD the word laptop, desktop, netbook or tablet.
For example:
Toshiba Satellite L305D notebook.

Provide full windows version info, for example:
MS Windows 7 Ultimate SP1 64-bit

Use the ?Other Info? block for Optical Reader,
Mouse, touchpad, wifi adapter, speakers, monitor, etc

Scroll down and click on SAVE CHANGES.

With Speccy, you can select with your mouse/touchpad info from the display
and paste that info into your specs.

SIW is a marvelous program, but the free version does not offer
this capability.

Read other 8 answers

I've got a major problem on my home machine ...

(Vista Home Basic, 32 Bit, 3.2GHz Celeron, 2G Memory, 80G disk, 16G Free,
MicroInnovations wireless Mouse, std Keybd, running NAV 2010)
No new software or hardware additions in the last month.

I re-booted after MS latest flurry of updates and it seemed to come up OK
but BOTH the mouse and keyboard were frozen. No reponse whatsoever
although I can see the desktop fine and the machine seems to be running.
I determined this by trying to plug in a USB keyboard & mouse. Upon doing this,
Vista beeped and recognized them & installed drivers, but they too were frozen.

Thinking this could be a virus or malware problem, I tried booting to the NAV disk
to try and scan, but instead of booting, I got a BSOD complaining about the file:
rdacdisk.sys & the error that it unloaded with pending operations.

Since the machine is a Fry's OEM box, it didn't come with a repair CD,
so I grabbed a spare disk & reloaded virgin vista to it.

It booted fine & that's what I'm running on now.
My original system disk looks fine.
I then made a repair CD from the torrent file at neosmart.com.
It too found no problems on my original system disk.
The disk I used to reload vista is actually too small to load NAV,
so I'm going to have to dig up something bigger if I want to scan it.
Or move it to another system with NAV.

Does any of this sound familiar or match a known problem ?


PS. I just r... Read more

A:Vista Keyboard & Mouse Freeze immediately on boot

Hi again-

It seems no one has any ideas, so here's some more info.

In the process of reloading Vista to a new disk I found that one of my
memory sticks had gone bad so I've replaced it. That still didn't
fix the freezing problem, so let's assume that one or more of the
OS files has been corrupted as a result. Since I don't know how many
other files might be corrupted, the safe thing to do would be to start
over from scratch. But I've got so many apps installed on the old system
that I'd like to try and resurrect it, at least for a while.

I did a binary level file compare on the system32/driver directory between
the old & new installs and while there seemed to be changes in a bunch of
the subdirectories, apart from added drivers from things I'd previously installed
in the old directory, files like kbdclass.sys, mouclass.sys & i8042prt.sys were
the same.

I then rebooted and enabled boot logging on both the old & new OS's and
after a file compare, found that in the old, problem boot, the kbdclass.sys
file is never loaded. I'm guessing this is the root of my problem.

The question now is that since the actual file is not corrupted, which
other file is the one that actually loads or has a list of drivers that are to be
loaded during boot ? I need a very basic flowchart of Vista's normal
boot procedure & the files that are accessed.

My google searches are not being particularly useful (yet).

Thanks again,
-brad ... Read more

Read other 4 answers

So the past few days my mouse cursor will suddenly freeze where it is and none of my externals work; mouse, keyboard, and headset. The sounds and video will still be playing and everything else will continue running. The only way I can quick fix it is force restarting on my tower. It has been happening more and more and I have no idea how to fix.

Heres this:
Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Ultimate, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i5-2500 CPU @ 3.30GHz, Intel64 Family 6 Model 42 Stepping 7
Processor Count: 4
RAM: 8146 Mb
Graphics Card: NVIDIA GeForce GTX 650 Ti, 2047 Mb
Hard Drives: C: Total - 305234 MB, Free - 16753 MB; E: Total - 99 MB, Free - 70 MB; F: Total - 1430696 MB, Free - 1396569 MB;
Motherboard: MSI, Z77A-G43 (MS-7758)
Antivirus: None

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I've got a very weird problem with my PC.

If I open a window on monitor 2, which is a small LCD (640x480) and try to type into a text box the mouse and keyboard freeze. The PC continues to work and the IR Remote for my DigiTV application continue to work as normal.

I've tried swapping my wirelss kb and mouse for standard PS2 plug-ins but no change.

The bizarer thing is that if I open a window, select a text entry box and then move the mouse pointer to monitor 1, it works fine. I can then type as normal and any subsequent windows I open can be used normally, it's just that first application that screws it up. This happens with Firefox, IE, Wordpad - it's whenever I use the kb for the first time on monitor 1 and the mouse pointer is on the same screen.

I'm running XP Home SP2 on an Athlon XP2500, 1GB RAM, WinFast A340TD FX5200 with 256MB RAM, Asus A7V8X MB.

All drivers up to date, virus checker running OK, no hardware problems reported. The log shows nothing unusual, the kb and mouse just stop working !

Has anyone ever heard of this before ?

Many Thanks,


A:Keyboard / Mouse freeze

Probably an IRQ conflict. You can change their IRQ's in the BIOS.

Read other 3 answers

Hi everyone,

I hope you can help with this problem. My computer is less than a month old and the mouse and keyboard freeze approximately 10-15 minutes after start, regardless of what program I'm running. I have to do a hard reboot, but then the computer is fine for hours afterwards.

System specs are:
Intel i7 980x
Intel DX58SO ATX mobo
Zotac NVIDIA GTX 480 graphics card
Western Digital 1TB SATA RAID
Metatron 700W power supply

Any ideas on what the problem might be? Thanks in advance for your help.

A:Mouse/Keyboard Freeze

You gave us all the specs but the mouse and keyboard. Brand and model number.


Read other 9 answers

Recently i changed my ps2 mouse with a usb mouse. I plugged the mouse in, powered on the computer and it seems that it not recognize my keyboard. So i swapped back the old mouse, started the computer and it works fine. I tried changing the mouse with the computer running - the keyboard AND the mouse are both frozen, and it seems that the light from the optical sensor is flashing. Tried another keyboard and is they still freeze. I should mention that from when i tried the other mouse, the keyboard freeze even with the old mouse when i try to press Caps Lock or Scroll Lock, and the Num Lock light is on (tried in different combinations the result is the same).

I tried:
- uninstalled both keyboard and mouse drivers (in safe mode) > it's not software problem
- changed the keyboard with another one > it's not the keyboard
- tried another ps2 mouse, still freeze > it's not the mouse.
- i tried even unplugging the keyboard and plugged in only the mouse > the mouse optical sensor still flashes, and the mouse works only for a milisec, every second (something to do with the flashing).

My system specs:
AMD Sempron 2800+
ATI Radeon 9600
Windows XP SP3

PS: I will try a different operating system, just want to rule out that is not a hardware problem.

A:usb mouse freeze up the keyboard

Look under device manager for yellow exclamations.
If it locks up try using keyboard shortcuts to navigate. It takes practice first!
Windows Key
up, down arrows
Enter when you get to control panel
up, down arrows
Enter when you get to device manager
Tab key
up, down arrows

Exit with the esc key

Read other 2 answers

during playing Counter-Strike and Condition Zero and sometimes GTA Vice City my keyboard frezes and my mouse is also useless at this time, whenevrr i click it makes a beep sound. My mouse light still stays on and so do the caps, num and scroll lock if they were on. after a while it will return to normal.

Im runing P4 2.4, 512mb ram (2100), G4 MX440 (latest drivers, downloaded them a week or so ago), Starkey kb-1107 (keyboard, ps/2) and Genius Webscroll+ Eye U+P (mouse, ps/2).

Any help would be appriciated, i havent updated drivers coz where would i find the drivers???


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Good morning,

user has mouse and keyboard freeze ups on a regular basis. Can go for days or weeks working ok then start to freeze. Sometimes it clears after a bit of time on its own. What can I check to resolve the problem?


A:Mouse and Keyboard freeze up in XP

Welcome to TSF....

Do you shut-down or turn-off the computer regularly or just leave it running all of the time?

Read other 13 answers

Hello I have been using Windows 10 64bit os running PC for quite some time now but in the past two months I've been getting a problem of my USB keyboard and mouse frozen(the keyboard capslock and others don't change on pressing) and mouse gets stuck within half an hour of computer use. The computer itself is not frozen as the movie continues like nothing happened. The only way is to abandon the task I'm doing and manually restart computer.Even on plugging a separate mouse later on doesn't help and other USB devices are still showing connected like normal.

A:USB keyboard and mouse freeze!

The first time that it happened to me, USB keyboard and mouse to a laptop connected to a monitor, I also thought it was a hard freeze and rebooted. The laptop had been idle for a while.

Recently, it happened again and I wasn't in a rush to reboot. Then I noticed that the laptop was still running, with an occasional tray notification of normal security software activity. So it wasn't a hard freeze.

I suspect it has to do with USB selectively powering down or some component of power management being overly conservative.

Read other 1 answers


When my computer (a laptop, Windows XP) turns on the mouse and keyboard both respond. However, the moment I open a program and try to use them in it they both freeze simultaneously, though the program itself keeps running (if I am playing a video it keeps playing, if I have a text file open it stay open; the controls don't freeze when I open the program, rather, for example, when I type into the text editor nothing types and then nothing will move). I lose the ability to navigate and must force a reboot with the power button. The exception, though, is that if I plug in my USB mouse it will respond (including in the program that I opened when things froze; I can control the video or highlight text, use the On-screen Keyboard, etc.)

I am pretty sure this is a Spyware-related problem, as I have been having a lot of Spyware issues and have been trying to get the Spyware/Malware etc. off my computer. This has had all kinds of little effects, but this has been the most major (among others was that Spybot S&D, which had momentarily seemed to make things better, now is completely unresonsive when I try and open it). I recently ran Threatfire, which could have been involved somehow.

Any help would be GREATLY appreciated.

A:Mouse and Keyboard Freeze

Hello and Welcome to TSF.

We want all our members to perform the steps outlined in the link I'll give you below, before posting for assistance. There's a sticky at the top of this forum, and a

Having problems with spyware and pop-ups? First Steps

link at the top of each page.


Please follow our pre-posting process outlined here:


After running through allthe steps, you shall have a proper set of logs. Please post them in a new thread, as this one shall be closed.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.

Please note that the Virus/Trojan/Spyware Help forum is extremely busy, and it may take a while to receive a reply.


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Hey guys,

I wanted to update my graphic drivers, so first i went to remove the one that was installed, in control panel > add remove programs, i choose geforce 8800 drivers (or something like that), and choose to remove it

It has the options to remove all nvidia drivers and the video driver, all nvidia drivers except the video, and to manually select the items to remove

I picked (unfortunatly) "all nvidia drivers and the video driver", after finishing i rebooted, and when it enters in windows, mouse and keyboard are frozen

In DOS and in the bios they work. I tried boot into "safe mode" and "last valid configuration", none worked, still mouse and kb froze =(

How can i fix this ? Any way to reinstall the nvidia drivers in DOS mode ?

The mobo's installation disc is bootable, and there are some options to create Raid Nvidia Driver boot disk, but since i don't have a floppy drive i cant do this, maybe if there was a bootable disk to install the chipset under DOS i could download it, burn to a CD in this PC im using, and try to use it in the other one. I explored the mobo's install disk on this computer and found some chipset drivers, so i guess i wont have to go looking lol

My System:
Nvidia Nforce 680i SLI
8800 GTX

Thank you in advance for any help =D

A:Mouse and keyboard freeze

bump =D

Read other 4 answers

Acer laptop, using integrated keyboard and trackpad, running Windows XP SP 3.

Had been running okay, then Mum reported that it was hanging. Mouse was non-responsive, but would sometimes jump around.

I had a look, tried lots of things and made it worse.

So, first off, booting to Safe Mode is fine. Keyboard and mouse work fine for hours.
Second, booting to regular mode, it was getting to login screen. It froze before I could select the account and enter the password.
Used safe mode to autologin. Just have time to hit ctrl-alt-del which starts task manager. Machine appears to run fine at 50 to 60% CPU... just the mouse and keyboard do not respond.

A bit more on how I got there, since I improved some things before making them worse.

From safe mode used system restore to back up a month or so.
Booted fine... but CPU was running at 60 to 80% when idle. McAfee Hacker Watch (HWAPI) was using all the CPU.
Ran full anti-virus scan. Nothing reported.
Ran full F-Secure BlackLight Rootkit Eliminator. Nothing reported.
Ran quick and then full Malware Bytes scan. Reported two registry errors that prevent MS from report antivirus and firewall stopped.

Other than hacker watch everything looked okay. Looked at the internet and it suggest heavy McAfee CPU if component got corrupted. Solution: Uninstall and reinstall McAfee.
So I disconnected from the internet, uninstall McAfee and rebooted.

Thats is where I am upto today. Without HWAPI it appears that the keyboard and mouse freeze. They ... Read more

A:Keyboard/Mouse freeze

Still looking at this. I can start in safe mode, add stuff to the start menu which runs after automated login.

I have been able to get software onto the C: drive, but most of needs to install and you can not run installs in safe mode.

Still looking for ideas.

Trying to get a hijackthis log from normal mode. It is running, but I am not sure it saves and I can not interact
by the time the run completes.

I presume hijackthis report from safe mode is no good?

Read other 1 answers

I have a dell dimension 4700c (xp home edition) it has only usb ports no ps/2 while playing a game or just using the mouse the mouse will freeze up only way to unfreeze mouse is either reboot pc or disconnect mouse and reconnect mouse I checked the drivers and the mouse says it's working properly I have also tried using a ps/2 mouse through my serial port this worked for a while but now also freezes also tried wireless keyboard and mouse and the mouse also froze
I have reset the usb drivers that did not work. I also reset my bios then my mouse and keyboard will work for about 8 hrs before locking up again any suggestions? This only happens when I'm playing games like call of duty, medal of honor, age of empires etc

A:Usb mouse and keyboard freeze

You may need a better, stronger power supply in your Dell dimension 4700c

Read other 1 answers

I can't make paragraphs on this phone but I will try to simplify this. Basically my boyfriend's computer is running Vista Ultimate [safe mode because of a BSOD I'm working on fixing]. When I start the computer the keyboard works fine. Once I get to the log on screen both the mouse and keyboard freeze. I have tried plugging and unplugging them, shutting down, restarting, and so on. I am going to post any specs I can find for the system [by searching BIOS setup], mouse, and keyboard below.

This is everything I could find... ---The mouse is a Xenix it has a blue light inside and a fan. The keyboard says Gateway 2000. ---The processor is an AMD Athlon 64, the CPU ID is 0F48, the processor speed is 2000 MHz and the clock speed is 200 MHz. ---Installed Memory is 1536 MB, the Model Name is GA-K8NP, the BIOS part number is 6A61CGOA, and the BIOS Version is F13.

A:Mouse and keyboard freeze


Here are my solutions to freezing, and an excellent article, which I hope is of some help
Go to search type device manager and look for any yellow warning markers
Download and run malwarebytes, a full scan after you update
Run antivirus scan
Check memory with memtest86
Make sure that you are not over heating.
Try in safe mode; report back if it works properly.
Try a clean boot
Make sure PSU is working properly
If overclocking, restore to original
Test hard drive at company website.
Test in safe mode, does it still happen?
Try with clean boot..

The freezing can be related to the BSOD, after that is fixed we may know more.

Read other 9 answers


I have an Acer Aspire 5672 WLMi notebook. My original problem was that the keyboard and mouse was getting stuck every time XP reached the welcome screen. However both of them worked fine in safe mode and safemode with networking. This happened every time I started windows and so was not able to use my notebook.
I tried restoring windows and device drivers but the problem still persists(I used the restore CD's that I created, the first time I used the laptop).

Now, since I've started the windows reinstallation, I cannot even complete the installation(post installation setup) cause again the mouse and Keyboard freeze every time windows starts setting up my computer name, preferences, etc.

I tried using the restore CD the second time, and this time it just used CD # 1 from the restore set and on self rebooting gives me an error '<windows root>\system32\hal.dll is missing or corrupt. Please re-install a copy of the above file'. I now get this message every time and am stuck there...

I don't have a Windows XP CD and only have the Restore CDs that I created the first time I used my notebook.

Please help!!!!!!

Configuration: Windows XP
Internet Explorer 7.0

A:Mouse and Keyboard Freeze

Hi saroshi,

For some repairs, you can use a borrowed CD as long as it matches what you have on your system. For instance, if you have XP home, you need to borrow XP home. If the installation is XP-SP2 pro, then you need to borrow that CD. See if you can borrow one and try the repair with that.


Read other 1 answers


At my work, a new computer running windows 7 regularly freezes at the logon screen. You can't move the keyboard mouse at all. Often a reboot fixes the issue.

You can't remote desktop/VNC to it but you can ping it.

I've checked with the networking department and it is in the same place in Active Directory as the old computer.
I've checked device manager and found no uninstalled hardware.
Log Viewer shows hardly any errors just some GPO warning, nothing obvious.

Any ideas?


A:Keyboard and mouse freeze on startup

It could be that there are some heavy tasks being performed at start up which could slow down you computer. try typing msconfig in the cmd prompt and look at what are the services etc that start when the pc boots

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Before I start sorry for my english.My problem is about mouse and keyboard.My mouse is freezing 2-3 second in every minute and my keyboard going off like in 10 min.And finally in 30 min keyboard and mouse go offline,and need to restart.I tried to update drivers,format my pc,and buy a new Motherboard,buy a new mouse nothing changes.Please help me

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I have an old HP d530 with an HP mouse and Keyboard. and the mouse and keyboard is freezing up frequently.

Read other answers

First, thanks for taking the time to look at this for me. I have been infected by a couple of viruses and reformatted my system and decided to move away from Norton and Trend AV progs and so installed Kaspersky AV2009. Shortly after - a few days - noticed keyboard freezing - every 20 or so characters.

I have followed a lot of recommended improvements from other forums - uninstalling all AV s/ware to remove conflicts. One recommendation was to run "hijack this". The log was pretty extensive and seemed to have lots of things I don't recognise / know what they are doing.

THere are also lots of registry entries which don't seem to point anywhere.

I would be grateful for your feedback - especially as my home PC is also protected by Kaspersky and I am getting warning messages about possible keylogging programs operating.
Cheers and thanks

DDS Text follows (I have also attached the attach.txt file as requested. I have zipped it per the header info but as file was quite small also in raw text). Hope it helps and thanks again, in advance (currently my keyboard freeze problem seems to have been solved but I just want to make sure that everything is OK. I plan to reinstall Kaspersky 2009 as part of the clean up / fix actions, once I get your feedback:

DDS (Ver_09-02-01.01) - NTFSx86
Run by lawre_w at 10:42:42.75 on 07/02/2009
Internet Explorer: 7.0.5730.11 BrowserJavaVersion: 1.6.0_02
Microsoft Windows XP Professional 5.1.2600.3.1252.44.1033.18.1022.240 [GMT 0... Read more

A:Have been experiencing keyboard and mouse freeze

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a description of your problem, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.comDDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Follow the instructions that pop up for p... Read more

Read other 2 answers

keyboard and mouse freezing up frequently

Read other answers

The jist of the problem is as follows: Every now and then, my keyboard and mouse (USB) will both stop responding (my cursor just hangs there and I cannot control anything with the keyboard). The only remedy seems to be a hard reboot, holding the power button down. It can happen anywhere from once a week to ten times a day (I'm keeping a tally here, and it's at 19 as I'm typing this, with 33 total last week). Sometimes I'll hear the USB connection sound as it happens, sometimes I won't. I'd really appreciate help on the matter. It's been going on for perhaps a month now.

-In event viewer, it seems as though events 702, 7023 and 7001 appear just prior to the "crash."
-System specs can be seen in attached .txt file.

Some of the things I've tried, amongst many others:
-Waiting a few hours for responsiveness to return (it doesn't)
-Updating drivers and BIOS
-Running a clean restart
-Plugging keyboard and mouse into different ports
-Allocating more power to both
-Again, several other "solutions"

If you have anything, anything at all to suggest, feel free. Thanks for reading.

A:USB Mouse and keyboard freeze simultaneously


Where you ever able to solve this problem? I seem to be having the same issue, but haven't been able to get any help on my forum post either.

I've done everything you listed on yours also. Curious, what motherboard are you using?


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I have a dell vostro 420, and I want to install windows 7 32bit home edition.
I was running xp fine untill a while ago. I was having hard drive problems.
I ended up getting a replacement hard drive, which is now in my PC.
I tried to do a clean install of 7, but the mouse and keyboard froze during install.
I'm able to install xp, which works fine, but would rather be running windows 7!
how can I fix this!?

I did manage to get it up and running eventually on the old hard drive-after turning off and on many many times during install due to mouse/keyboard freezes! and general 'hanging' at points during install
windows 7 then locked up my mouse keyboard after a few seconds or minutes (or froze?)
windows 7 safe mode worked fine.

please help!

Current Operating System, pre-install? Do you have a single OS on your computer, are you planning on multi-booting with this installation?
-Its currently got a fresh install of xp on it, which I dont want.
-Only want windows 7 on there.
? Are you multi-booting now?
Current Hardware? How many internal hard drives (HD) are connected to your system? ? Are they IDE or SATA?
- 1 SATA
? How many DVD drives are connected to your system?? Are they IDE or SATA Drives?
- 1 SATA
? Any external HDs used?? Are they connected by USB or eSATA?
- no/none
? Check Disk Management for any HDs listed with a yellow triangle and explanation point?
? Is this a New Clean HD?
? Have you pre-formatted the HD?
-yes, I think so!
Windows 7 i... Read more

A:mouse keyboard freeze during installation

Hi Doc, welcome to the forums
for some reason Dell doens't want to give me the specs for your computer. do you have a Video card? Are you using a DVI connection or D-Sub (VGA) for your monitor? D-Sub is preferred and might solve your problem
Let me know

Read other 9 answers

hello guys,  please help me. I stuck at windows 7 64 bit installation, this is my computer : 1. HP Slimline 260-p220l2. windows CD original Windows 7 pro 64bit3. using bundling wireless usb mouse and keyboard from HP this problem make me headache and crazy. I tried to find out the solution, somebody success with changes the keyboard using PS2 port, but unlucky this HP slimline 260-p220l didn't provide it. please help best regards,Stevanus

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My mouse and keyboard will randomly freeze, but if I plug my tablet in it can still control the cursor even though I cant do anything with the mouse or keyboard. This is only temporarily fixed by a reboot of my machine.
Things I have tried:
- The ports are defiantly not damaged on the computer as I have done many tests to discharge them and changing them around.
- Reinstalled the drivers
- Disk cleaned (Herd this could be a possible fix but it did not help)
Here are some of the Administrative evens from the event viewer, hopefully this helps =)
Error 29/07/2013 10:00:04 p.m. CAPI2 4107 None
Error 29/07/2013 9:59:18 p.m. CAPI2 4107 None
Warning 29/07/2013 9:58:59 p.m. e1cexpress 27 None
Warning 29/07/2013 9:58:13 p.m. WLAN-AutoConfig 4001 None
Error 29/07/2013 9:49:18 p.m. CAPI2 4107 None
Error 29/07/2013 9:48:32 p.m. CAPI2 4107 None
Warning 29/07/2013 9:48:12 p.m. e1cexpress 27 None
Warning 29/07/2013 9:47:32 p.m. WLAN-AutoConfig 4001 None
Warning 29/07/2013 9:47:31 p.m. Winlogon 6000 None
Warning 29/07/2013 9:47:30 p.m. Winlogon 6000 None
Error 29/07/2013 9:45:43 p.m. Service Control Manager 7001 None
Error 29/07/2013 9:45:43 p.m. Service Control Manager 7001 None
Error 29/07/2013 9:45:43 p.m. Service Control Manager 7001 None
Error 29/07/2013 9:43:43 p.m. DistributedCOM 10005 None
Error 29/07/2013 9:43:37 p.m. Service Control Manager 7001 None
Error 29/07/2013 9:43:37 p.m. Service Control Manager 7001 None
Error 29/07/2013 9:43:37 p.m. Service Control M... Read more

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Both my mouse and keyboard drivers freeze up and if I change to another USB ports, then it will work, but again after some random time (could be an hour to couple of days), it will freeze up. Then I switch to another set of USP ports. Again it works for some random time and then it freezes. If I use the prior USB ports, they dont work. So, ultimately I have to re-start my PC and start my routine again. I have been using my PC, withe same mouse and keyboard for the past 1 - 1.5 years without any issues. This problem just surfaced about 4 - 5 weeks ago!

In the event file, I do see this error TWICE:
Task Scheduler service failed to load tasks at service startup. Additional Data: Error Value: 2147549183.

I ran the DDS from this posting:
Download to Desktop: DDS by sUBs from one of these locations:
double click DDS.scr to run
When complete, DDS.txt will open.
Save both reports to your desktop.

post the contents of both logs back here

so here are the contents:
DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 11.0.9600.17496 BrowserJavaVersion: 10.25.2
Run by Naren-new at 18:39:54 on 2015-01-21
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.8174.4968 [GMT -8:00]
AV: AVG AntiVirus Free Edition 2015 *Enabled/Updated* {0E9420C4-06B3-7FA0-3AB1-6E49CB52ECD9}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1... Read more

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I'm working on a friend's home built PC:
900mhz AMD processor
20GB Western Digital EIDE Harddrive
256mb RAM
ACER CD-R/W drive
3dfx Graphics Card?
standard mouse and keyboard

Boot after Hurricane Frances caused PC to go into CHKDSK. Hung on Phase 2
never going beyond 8% complete. If CHKDSK was skipped, once Windows XP loaded, PC would restart.

Currently attempting clean install of Windows XP (had been running successfully on Windows XP prior to this mess -- no new hardware, software or drivers installed in past several months). Initally got blue screen of death with a stop error during "Installing Windows" phase. Removed all peripheral hardware that wasn't needed and swapped out RAM. I am now able to get to the point where I'm prompted for Reginal settings and user name; however, when I get to the screen to enter a computer name and administrator password, the mouse and keyboard freeze. The mouse does appear to be fuctional prior to this point.

I'm at a loss as to where to go from here. Any suggestions?

A:Mouse/Keyboard Freeze During XP Install

could you tell me even if the lights on your keyboard are working eg. num lock, caps lock, scroll lock

you see this should tell us if its windows xp not installing required drivers for them to work or if its not picking them up or if its hardware related

and have you tried unpluging them before then repluging them in???????????????

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Home Built PC:
900mhz AMD processor
20GB Western Digital EIDE Harddrive
256mb RAM
ACER CD-R/W drive
3dfx Graphics Card?
standard mouse and keyboard

Boot after Hurricane Frances caused PC to go into CHKDSK. Hung on Phase 2
never going beyond 8% complete. If CHKDSK was skipped, once Windows XP loaded, PC would restart.

Currently attempting clean install of Windows XP (had been running successfully on Windows XP prior to this mess -- no new hardware, software or drivers installed in past several months). Initally got blue screen of death with a stop error during "Installing Windows" phase. Removed all peripheral hardware that wasn't needed and swapped out RAM. I am now able to get to the point where I'm prompted for Reginal settings and user name; however, when I get to the screen to enter a computer name and administrator password, the mouse and keyboard freeze. The mouse does appear to be fuctional prior to this point.

I'm at a loss as to where to go from here. Any suggestions?

A:Mouse/Keyboard Freeze During XP Installation

I know this may sound kinda basic. are either of them USB? But try just having the keyboard plugged into the computer and not the mouse. See how that one goes.


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Hello, I am helping somebody with this issue, which is a very odd issue. Her keyboard and mouse will both stop working at random times, there is no pattern to it, just complete random. I can connect to her machine remotely, and I am able to move the mouse, open new programs, and type, however she can do none of these things; she is able to see what I am doing though.
I have: Checked for updates on the mouse and keyboard drivers, ran malware scans, restarted the machine, disabled the USB sleep option, switch usb ports on the machine, and still no luck!
The keyboard is a wireless, but the mouse is not and they both stop working at the same time. The system is Win 7 Pro x64 Dell Optiplex 3010

A:Keyboard and mouse freeze up intermittently

Welcome to the forums silentstormcc!

How long has this be happening? You could try a system restore if its relatively recent and you have restore points before it started. Have you considered a system file check? I'll link to a tutorial on how to do that if you haven't before at the end of this post. Have you been to Dells support/diagnostic page? Theres many online diagnostics there.You might find some help there :

Product Support | Dell US

We have many excellent and easy to follow tutorials here at the forums, heres one on how to do a system file check :

SFC /SCANNOW Command - System File Checker

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Hello guys! I have a problem: for some reason both my keyboard and my mouse freeze all the time! It happens at constant intervals (about 3 seconds) they freeze for maybe a tenth of a second. But its long enough to get my mouse stuck, or mispel word. Do you guys know what the problem might be? thanks in advance!

A:Solved: Keyboard and mouse freeze

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I recently removed Norton from both remove programs and from regedit to install AVG Virus Protection and in the process had some malfunctions with the start up. So I ran Windows XP repair and off the disc and it seemed to all work fine. When logging into my desktop, however, the mouse and keyboard now freeze up. I've tried last known configuration during boot, a BIOS hard drive test and still no go. I think it to be a driver but am unsure. Any suggestions?

A:Keyboard and mouse freeze upon startup

Try booting into safe mode and see if it freezes.

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I have a wireless keyboard and mouse combo (Logitech LX310), which I've been using for roughly a year. In the last week or so, the combo started freezing up at random times, without any apparent rhyme or reason.

Usually, they will both freeze up within 20 minutes or so of a boot; sometimes they will go for hours without freezing. There is no correlation to apps open, since it will happen when nothing is open. Most of the time, there is no notice that they are going to freeze. Some times, though, I will get a "2 minute warning" because either (a) a key "sticks" for one or two seconds, giving me a line or so of the same letter, (b) the mouse "skips" instead of slides across the screen, or (c) I hear the sound of a USB device connecting and then disconnecting. Curiously, the keyboard and mouse don't always freeze up exactly at the same time, though usually they do.

Other USB devices are not having any issues except the one other USB composite device I have (a MS webcam). I'm not really sure if it's having issues because I seldom use it. I don't know if it's freezing up too, but I have noticed that, since the keyboard and mouse problem started, it does not always function on the first boot.

Here's what I've done to try to remedy the problem:

1. updated the Logitech driver and software
2. tried to update the USB composite device driver (which is 51.2600.5512, and windows says there are no updates, though it... Read more

A:Solved: wireless mouse & keyboard freeze up

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At my work, a new computer running windows 7 regularly freezes at the logon screen. You can't move the keyboard mouse at all. Often a reboot fixes the issue.

You can't remote desktop/VNC to it but you can ping it.

I've checked with the networking department and it is in the same place in Active Directory as the old computer.
I've checked device manager and found no uninstalled hardware.
Log Viewer shows hardly any errors just some GPO warning, nothing obvious.

Any ideas?


A:Win7 keyboard mouse freeze on startup

First of all, this is your Work PC and you must ask your employer first before changing settings.

Try starting in safe mode. (Shut Down, switch on and keep pressing the F8 key)
From the menu select Safe Mode.

If this works fine then I would look at disabling the startup programs.
( Open the Run Dialogue and type: msconfig)
Disable all startup programs (Don't worry, you can reverse the process)

Check if the problem persists.

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This seems to be a pretty common problem. I've tried whatever few suggestions I found (unsuccessfully)and I'd appreciate some pointers.
The system is Windows 7 SP1 Ultimate x64. It runs on an oldish laptop that only has USB connectors (no PS/2). At the moment I don't have access to another computer (except an XP x86 installation in another partition) and I even have a broken CD player (just reads ). It makes it a bit hard to debug the problem.
Up to now everything was running fine until last night when there was a power failure.
After his point, Windows starts up normally up to the logon screen at which point the disk keeps going for a bit but the keyboard/pad/wireless mouse are dead. Nothing lights up no matter what I press.
Under BIOS, or under XP, or when booting with an old recovery CD I still had around, keyboard and mouse work just fine. So it's not a hardware problem but rather some corrupted driver (?).
Resetting BIOS to defaults, legacy USB etc, battery out, or whatever else I read, makes no difference.

Under XP, I tried removing the UpperFilters/LowerFilters of the keyboard and mouse GUID, but that also made no difference.
Bootlog shows nothing interesting, previous configuration makes no difference (but see below), no restore points available.

The only thing during those registry adjustments that struck me as very strange, was the ComputerName under \ControlSet00x\Control branch.
In the dead system's SYSTEM file, all the ControlSet00x branches were refe... Read more

A:Keyboard+mouse freeze on logon screen

Some more information that points to a possible Windows bug.

Besides SYSTEM and SYSTEM.BAK, I checked the corresponding SOFTWARE, SAM, SECURITY and DEFAULT files.
The *.BAK ones were much larger so I loaded them up as hives to check them out.

The information in the *.BAK ones, matches the software etc, I have on the crashed Win7 system.
The non-*.BAK ones, match the information on the XP system (that's on its own partition)!!

What I believe happened, is something really buggy with Windows when it tried to handle the crash.
The XP partition was installed first, many years ago, and was put on drive C:
The Win7 one was done a few years after that and was put on drive F: (on a second physical disk).
Win7 crashes on F: and Windows for some reason defaulted to pick up SYSTEM and the other files from drive C:

If it actually happened so, it sounds ugly.
As for my problem, it looks like I'll have to backup the pairs of those files and then remove the *.BAK suffix and see what happens. After I get some coffee in me...

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OS crash and/or mouse/keyboard freeze - always within first few minutes of startup.  I'm just not getting anywhere with working this out and I've been fighting it about eight weeks now.
I bought a Dell Studio XPS 9100 in July 2011. It has always performed perfectly. Paid version of Malwarebytes and paid version of Avast Internet Security; always fully updated and always returning full system scans as clean, no issues.  Windows 7 is kept fully updated.
I use Firefox except when f...ed into having to use IE Explorer when required (like banks, Verizon Wireless, et al).
Over the last eight weeks or so I have been having crash issues in the first minutes after startup. Every crash has happened in the first 5 - 10 minutes of startup. If it get past that, I'm good to go all day and half the night.
I'm having two 'types' of crashes. Sometimes I can startup, start working, and then the monitors (two) 'scramble' and the mouse / keyboard are completely freeze up. I can do nothing but a hard shutdown. Grrr.
The other times (about half), the mouse / keyboard will simply freeze - either before getting started; i.e., unable to even enter my user password; or very very shortly after getting logged in; barely able to open a few programs (Firefox, Word, Excel, Outlook . . .)
I have found that if I put the computer to sleep at the end of the day, there will be no mouse / keyboard freeze or crash - but how long do I want to only put the computer to sleep? Surely not for days or weeks o... Read more

A:OS crash and/or mouse/keyboard freeze - always within first few minute

Please download MiniToolBox  , save it to your desktop and run it.
 Checkmark the following checkboxes:  List last 10 Event Viewer log  List Installed Programs  List Users, Partitions and Memory size.
 Click Go and paste the content into your next post.
 Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.

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Starting about a month ago (perhaps coinciding with a Windows 10 upgrade), my wireless mouse and keyboard freeze at seemingly random times, sometimes while they are idle and sometimes when I'm using them.  I checked that there are no outstanding Dell updates, Windows 10 updates happen automatically.  I tried removing and reinstalling the mouse and keyboard drivers.  Mouse and keyboard diagnostics showed nothing.  No problem when I plug in wired mouse and keyboard.
Is it likely that the Bluetooth radio would fail intermittently?  How can I isolate whether this is a hardware or software issue and fix it?

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hey fellas need help...
my mouse and keyboard gets freezed frequently.sometime i need 2 restart my pc..espically while playing CS...pc doesnt hang not e1 applications..they all run properly bt mouse and keyboard gets freeze....

PC config:
i5 2500k..dh67cl
nvidia gt240 graphic card
4gb ddr3 gskill ram
OS: windows7 Professional 64bit
mouse: logitech g400
keyboard: iball

first i was having xp sp3 OS then to i faced same prb...my mouse and keyboard drivers are upto date....plz give some solution to this...THNKSS in advance

A:[SOLVED] mouse and keyboard getting freeze frequently

Have you tried another mouse and keyboard? Go to the manufacture of your computer's website look up the model number or the manufacture of your motherboard and download the chipset drivers for your motherboard for your version of Windows 7 (64bit)

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I have an extremely frustrating problem: My 64-bit Win7 Pro SP1 system keeps running fine for hours, as long as I'm frequently interacting with it. But when I start a disk-intensive application that needs to run for 6-10 hours, when the task is about 90% complete, the system usually hangs/freezes (i.e., the mouse and keyboard do not respond)!

I assure you I have followed several people's advice and have reduced the number of installed apps and drivers, have run extensive CPU & RAM diagnostics, re-seated boards, run multiple anti-malware tools, registry checkers, temperature monitors, etc, etc, etc -- but the problem never goes away.

What I'm looking for (and I realize I'm asking for a lot!) is a utility that monitors the OS -- apps, services, drivers, etc -- and can detect when a freeze/hang is about to happen and then takes whatever actions that are possible. The idea is that it might either prevent the freeze or reset the keyboard/mouse drivers or do SOMETHING that would allow me to access a process manager (such as Process Hacker or the like). That way, at least I have a fighting chance to correct the problem without rebooting and starting all over again!

BTW, Resplendence Software provides a freeware goodie named "AntiFreeze", but even assuming it works under Win7 (there's contradictory info, so I've asked for a clarification), it the keyboard is inactive or ignored, it does no good at all.

Does anyone know of anything like that?


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My computer on Win 7 has been working great for a year . Then just recently, I tried to listen to a music clip online, while it's loading the mouse suddenly freezed, same with keyboard, cannot restart with control-alt-del . The music then started to play normally while keyboard and mouse still freeze . After that, it happens frequently anytime . I tried to search for solution but don't quite undertand . Some says problem with motherboard or driver . How do I know which driver causing problems or could it be something else?

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Hello....brand new to this, so sorry if this is posted incorrectly. Problem: tried to download harddrive cloning program to fix my laptop that was indicating an eminent hd failure. Got infected with Antivirus Soft. Realized it immediately. Downloaded PC Tools Internet Security and paid for it, according to instructions I found online with another computer. Those instructions said run scan before rebooting computer, but the program said the computer needed to be restarted to work. Against my better judgement, I restarted the computer. When windows login screen came up, both the keyboard and mouse froze before I could enter my password. Would not move or allow any data entry....just hung up. Searched for possible ways to fix this and everything indicated to boot into safe mode, which I did and fortunately both keyboard and mouse work in safe mode. Ran system scan with pc tools and it found some of the antivirus soft problems along with whatever else it found. Further researched these problems and came across malwarebytes anti-malware and downloaded it. Ran that a few times and it found some of the same stuff. Came across this website and youtube solutions describing the combofix, so I ran that too. The computer still works in safe mode, but keyboard and mouse still lock when I try to logon normally. Also, last time I tried google searches in safe mode, I experienced the redirect problems others describe. Any help fixing this problem would be greatly appreciated... Read more

A:keyboard and mouse freeze at login screen

Hello,Please read this topic: http://www.bleepingcomputer.com/forums/t/273628/combofix-usage-questions-help-look-here/ which which discusses the use of ComboFix.Please follow the instructions in ==>This Guide<== starting at step 6. Since you cannot boot into Normal Mode, please use Safe Mode to create the logs.Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Since you have run ComboFix, please include the ComboFix log in the new topic. Please be sure to include a description of your computer issues and what you have done to try resolve them in your new topic.If you cannot produce any of the other logs, then please create the new topic anyway, include the information that you were unable to produce the other logs and why and include the ComboFix log along with a description of your computer issues.Orange Blossom

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I have read dozens of threads now on the freeze up problem in Win 7 64 bit and tried everything. Updated most drivers, did memtest86 - 3 passes, no errors (even removed and reinstalled ram), checked temperatures, cleaned dust out of box, etc., etc. I finally gave up and in an attempt to resolve, I upgraded to Win 10. And computer is still freezing randomly, with no consistency on programs being run. Sometimes after 10 minutes, sometimes, several hours before it freezes. Computer is Dell Studio 540. The Win 10 upgrade was supposed to be a clean upgrade just bringing over my files, but it actually brought everything, I believe. It looks that way, anyway.

But the thing I noticed, is that the computer will complete a lengthy task even though it will not respond to input from the mouse or keypad. I must hard restart it to get back input control.

I am going to try a different mouse and keyboard in case that is the problem ( currently using Logitech MK300). I am not hopeful.

This has been going on for weeks now and is driving me crazy. Appreciate any help.

Regards Paul

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Hey all

Not sure whether this thread is in the right place or not if so please inform me and i will move it

however! this is my issue

about a week ago my computer started freezing randomly (have had no issues with it whatsoever since I have built it) the mouse and keyboard will be unresponsive BUT sound and anything visual still works its not like the whole thing is freezing up its just the mouse and keyboard. mostly freezes when I am in-game and at the moment it freezes within the first 5-10 minutes of play time when it first started it was once every 3-4 hours, now I am unable to play a game without it freezing and then restarting my pc (by hard booting which I don't like doing anyway)

it does not happen when in windows or using the internet just in game which I am not really sure
These are the things I have already done as creating my own thread about an issue is the last thing I usually do however I think I know what the issue is and that's the Motherboard...anyway!

I checked that all my devices and motherboard and GFX Card is up to date which they are

Reinstalled windows (started on windows 7, installed Windows 8 is still happening)

Formatted and had a complete fresh start as it where

tried using different mice and keyboards

currently this is all I can think of that I have done
My current computer build is

i5 2500k - CPU

Gigabyte Z68X-UD5-B3 - Motherboard

8gb Corsair Vengeance - RAM

2Tb Hamachi - Hard Drive

Windows 8 64bit

Gainward GTX 580 Ph... Read more

A:Mouse and Keyboard Freeze Computer is Still Working

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First off, let me just say I don't know if this is posted in the right spot, so if it isn't, it would great if a Mod can move it.

So anyways, my computer has been having these problems since yesterday. The entire computer would completely freeze, and I would have no mouse or keyboard control. If I have music in the background, that stops playing, or just loops the same 10 seconds over and over.

I've opened up the side and made sure nothing was lose, cleaned out the dust that was in it. Ran a few scans (Spyware Doctor, Ad-Aware, Trend Micro, Norton, Uniblue SpyEraser that have found nothing. Ran Uniblue SpeedUpMyPC and Registry Booster which didn't solve the problem either.

The components in my computer include:

Intel C2D E6600 @ 2.4GHz (Stock)
2 GB Mushkin Dual Channel RAM
BFG GeForce 7900 GS
700W OCZ GameXStream PSU
Creative Sound Blaster Audigy SE

And it's running Windows XP SP3 32-Bit (this problem started before I installed SP3)

Any help is appreciated,

*I'll post a HiJackThis log as soon as I can.

A:System Freeze...No Mouse/Keyboard Control

Hi xPyro, and welcome to TSF.

I'd say you messed up your registry pretty bad so hijack this log may well be your best course of action but if it comes to that please DO NOT post it here.

Here are instructions if you want to go down that road.

There are however a couple of things we can try first. (scroll down page to see)

To get Expert Help with malware removal:

I recommend that you read this article? "Simply, click on the links to be re-directed.

"Having problems with spyware and pop-ups? - First Steps";

Please follow the instructions very carefully; then, post all the requested logs and information; as instructed, in the
HiJackThis Log Help Forum.

Please ensure that you create a new thread in the HiJackThis Log Help Forum;
not back here in this one.

When carrying out The 5 Steps,

if you cannot complete any of them for whatever reason, just continue on with the next one until they are all completed.
However,it is extremely important to make mention of the fact that you could not complete any of the steps in your post to HiJackThis Log Help Forum.

where an Analyst will assist you with other workarounds.

Once done, please be patient, as the Security Team Analysts are usua... Read more

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Here's the deal, my computer was being really slow, so i figured I would reboot it, clear out msconfig startup, adjust the services, run some adware stuff , the usual stuff. Only when i booted my computer i got the press f1 to boot, but back up your data because it predicts failure. I had gotten this message before but it had gone away. This time it loaded up windows xp sp1, went to the login screen and the keyboard and mouse freeze. I tried booting in safemode, same thing. I tried last known good config, it worked for about 3 seconds, then froze, and i couldnt get it to do it again. I then tried to run a repair through the xp home disk, but no go, i got an error as the disk was loading up. the first time i got an hpn.sys is screwed up. The second time(after i tried cleaning the cd) i got an iapasp.sys or something like iapasp is screwed up. I've tested both keyboard and mouse, the keyboard works in bios and the mouse works on other computers and in the 3 second period where it worked up above. I tried defaulting bios settings to see if i had messed up anything there, got nothing. Any bright ideas?

By the way im on a xp home sp1, amd 750 mhz, 256 ram, 30gig hd(very full).

Note: Some words edited out.

A:Start Up Prob- Keyboard and Mouse freeze

just want to make it clear that i didnt get to run any fix up changes such as adware removers, that whole sentence is pretty irrelevant.

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We have a Dell Dimension E54 with Windows XP. We tried to install Kaspersky 2011 antivirus software and while doing that, the keyboard and mouse froze up and quit working. While researching the problem, we realized that an old Norton antivirus software was still on the computer and that we should have uninstalled it prior to installing Kaspersky. We are unable to do anything, though, due to the freeze. How can we get the keyboard/mouse to start working so that we can quite installing Kaspersky, uninstall Norton, and try again to install the Kaspersky? Is that even possible? Is there a way to set the computer back to an earlier time before we started to try the install of Kaspersky? Thank you.

A:Keyboard and mouse freeze while downloading Kaspersky

boot to safe mode & uninstall norton & kaspersky

reboot then use norton removal tool & then reinstall kaspersky

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About 3 months ago I was reading email on AOL when my cursor stopped working and the keyboard too. Then my start menu opened up, other windows opened up, flickering and my cursor was moving all over the screen. The light was still on on my keyboard but it would not function. I had to shut down by pushing button on from of pc. When I booted up again the cursor would not move and keyboard either. Shut down again. Booted up again and then it worked. I worked fine for the rest of the day and a few more days after that and then poof it went nuts again. Sometimes I can go a week and nothing and out of nowhere it does it. I might be online and I might just be playing hearts or snood. It doesn't seem to matter what I'm doing. Please can someone help. I would be glad to give you info about my motherboard, processor, speed, ram etc. if I knew where to find that info. So I guess I need help with that too... Thanks in advance... I just know someone out here knows whats going on and how to fix it. Polly

A:Mouse/Keyboard Freeze Major flickering

Hello Stars

I think the first thing to do is to run a complete CHKDSK on the drive and make sure there are no errors.
Start/Run and type in

At the command prompt type
chkdsk /r (there is a space before /)
Reboot and chkdsk will run

It's also worth looking in the System Event Log for anything which might appear relevant. (If you've not done it before, one way in is to click on Start, then on Control Panel, then on Administrative Tools, then on Event Viewer, then on System, then on the individual messages (ones with a red icon might be relevant).


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My backup computer (the one with the problem) is a Dell Inspiron 530 purchased from Dell in 1/2008. Out of warrantee. I have just installed the third replacement hard drive. Previous installs were under warrantee and Dell techs had to be called to get them right.
When I ordered this computer I didn't want Vista, so Dell installed XP prior to shipping. As stated previously, when new hard drives were needed the drivers included with install CD didn't supply needed information. So, Dell tech support had to be called to get computer up & running.

I have installed a new hard drive and Windows XP is installed.

When first turned on the computer recognizes both keyboard & mouse, but before it is finished loading both keyboard & mouse freeze and I am unable to go any further with installing anything let alone drivers.

There are no ps/2 ports on computer, only usb. I have tried moving kb & mouse to different ports and get the same problem every time.

I am TOTALLY stuck. HELP!

A:Keyboard & mouse freeze on new HD new install Win XP 32bit.

Hi boogilou,

Try and get your hands onto a spare keyboard and mouse and connect it to the computer for testing purposes. Borrow a friend's if you have to. Hope this helps you out and, pleaase provide an update when you can, thank you.

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