I just recently reinstalled Windows XP on my computer, my USB keyboard is working fine, but my mouse is not working, I tried it in all the USB ports for it and I am getting no response, I am getting a curser on screen but no movement nor am I able to click.
I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.
I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.
You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)
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Before this round of trouble I discovered a problem with one of my graphics cards when they were in SLI with Blue screens and other nasty little things occuring when running Windows; I removed my secondary graphics card from the system to see if I could get a more stable OS, which I did.
I decided to test to see if the other graphics card running on it's own would lead to a stable system, however I was getting zeros on the VGA BIOS bootup screen and other problems before I even reached Windows Vista.
I did sucessfully boot into Vista and enter my password (using the keyboard) and move the mouse around, however once I had logged into my profile Vista began asking me if I wanted to install the drivers for the keyboard and mouse, I selected to update from the Internet and when Vista did not find any drivers for either device it disabled them.
Eventually I got both the keyboard and mouse functioning again by reinstalling Intellipoint pro and the Logitech setpoint.
While using the second graphics card I noted some distortions such as zeros appearing on the VGA BIOS screen during boot up, so I decided to switch out the graphics cards again, again this caused Vista to forget about my keyboard and mouse, I am however able to get onto Vista a combination of a cheap usb mouse I had laying around and the Vista on screen keyboard.
The fix I used previously (reinstalling of Intellipoint and Setpoint) has not works,I have also attempted to manually install the drivers through dev... Read more
hi there, my mouse jumps around the screen, and upon restart neither my mouse or my keyboard would work without unplugging them and re-plugging them in...also i have alot of suspicious processes running that wont turn off and my internet is very jumpy and pages take along time to load...below is my HJT log...thanks for looking
Hello there thank you for taking the time to help me i really appreciate it..
below is my HJT log file, i also have an active scan log file which found a trojan i believe...any help would be greatly appreciated...thanks!
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:10:12 PM, on 10/19/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16608)
Boot mode: Normal
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\WINNT\system... Read more
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After about 1 minute the mouse scroll and keyboard stop working until I left click mouse. Tool bar on browser also greys out but comes back after left click. Video and sound also are choppy. Not sure if this is related. Flash keeps crashing. Any ideas whats wrong? Windows 7 pro. Asus desktop. This occurs on Firefox, Chrome and IE. This seemed to start after Microsoft update and Flash updates
First run Antivirus, Malware, and Spyware scans. Remove anything the programs find.
Note: if you need some suggestions on which tools to use, let me know.
Afterwards, test functionally of mouse and keyboard.
If no change, run System Restore, choose a Restore point before the issue started.
Again test behavior of mouse and keyboard.
If the issue has been resolved, go ahead and reinstall windows Updates.
I purchased an Asus ET2410IUTS-5 All-In-One PC. It came with a wireless full keyboard and mouse combo. The keyboard works fine but the mouse does nothing. All properties say both devices are installed and working properly but the mouse still does nothing. Model number on each device is as follows:
Keyboard - AK1L
Mouse - AM1L
Receiver - AR1L
Any help would be greatly appreciated!
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I've had my desktop for a few years and never had a problem. Just recently, it has started showing a Keyboard Error message on a black screen when I boot it up. The wireless keyboard and mouse do not work, although it appears to boot up correctly. Since I have a password on my computer, I cannot log in or do anything. When this happens, I've rebooted 2-3 times, and it the keyboard and mouse will finally start working. I have moved the toggle to different USB ports and this does not appear to make a difference. How do I prevent this from happening?Read other answers
HELP! My computer is not recognizing my mouse or keyboard. I have read lot of [COLOR=green !important][COLOR=green !important]forums[/COLOR][/COLOR] that say to access the bios. But I can't access the bios when my keyboard is not working. My mouse and keyboard work on my other computer. So I believe it is something with my computer. This is the 4th time in 2 years (i've always taken it to computer nerdz) but this time I want to fix it myself. What should I do???
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My desktop PC has been playing up lately and refuses to hibernate however I only mention that in passing in case it has anything to do with my bigger problem which is that neither the keyboard or mouse will work although they both work if I plug them into the USB port on my laptop which I am now using. I have tried three different mice on the desktop including a PS/2 mouse but none seem to work either in Windows or prior to Windows being installed and hence I cannot boot into the BIOS page or attempt to fix this problem by booting to a Windows recovery disc (press any key to boot to CD) and I am stuck at the Windows log into accounts page with no hope of getting any further. For the record I can access files on the computer from this laptop which is on the same network so there doesn't seem to be anything else wrong with the desktop PC. Any suggestions gratefully appreciated as I am running out of ideas and patience!!
It's a relatively old desktop running Windows XP with SP3.
More or less as the title says.I've already tried every usb port.
Tried a Usb -> PS/2 adapter and that didn't work.
When the computer loads the keyboard seems to work, though when it reaches the password screen it somehow dies..
The mouse seems to work in the password screen and for about 30secs after the comp is loaded..then it dies...
I can now no longer get into my vista boot to change anything (unless there is a way to fix w/o mouse and keyboard)
Is there any possible fixes for this =D?
Is this a desktop or laptop? Have you tried safe mode? Is this at home or office? The easiest fix I have found for this type of issue is using remote desktop to the pc and allowing the drivers to install.Read other 8 answers
What can i do? My mouse and keyboard isn't working at the opening of windows (where i login and everything) and i've already try replacing the mouse and keyboards, yet it did not solve the issue.
-i try to reinstall windows 7 (didn't work)
-However i was able to open safe mode to change some settings, and still doesn't work.
-already try using other USB ports and yet nothing tend to happen
Note that: i was able to use my keyboard on BIO's but when it continues to the next screen (windows) it disconnects or turns off.
Also i would be happy to share the list of component, only if you guys really need it.
HELP! My computer is not recognizing my mouse or keyboard. I have read lot of forums that say to access the bios. But I can't access the bios when my keyboard is not working. My mouse and keyboard work on my other computer. So I believe it is something with my computer. This is the 4th time in 2 years (i've always taken it to computer nerdz) but this time I want to fix it myself. What should I do???
Ok, so the obvious question is are you plugging in the front or back of your PC?
Have you tried both (as the back usb are directly off your motherboard where as the front are attached to your case)?
Ooooh, only just realised you didnt state if they ARE usb or ps2 connections, this makes a BIG difference?!?
While trying to correct a CD/DVDRW drive fault, I have deleted Upper/lower filters in the registry editor which means now there is absolutely no response from the keyboard/mouse. Because of this I cant obviously perform a system restore and I have repeatedly tried restoring to a good configuration point with no results.
My OS is Windows XP home edition and the computer itself is an Acer Aspire T120E.
Any help is greatly appreciated as I have a 3D building model which I have spent a fortnight creating which is due soon for a college project and I cant access it! oops! lol
Oops! - sounds like you deleted the wrong filter references!
All I can suggest you try now is a "Repair Install" using the Windows XP CD (borrow one if you don't have one, but it must be the same version with same service pack):
How to Perform a Windows XP Repair Install
My mouse &n keyboard are not working in window 7 desktop computer.
I have updated driver still not working. The problem it had war ps/2 port both mouse and keyboard. I try to update it with driver that I had, after that every thing did not work again both ps/2 and USB port.
Please will i do to solve this problem.
Hi and welcome to TSF what do you mean war ps/2 what is the make and model of your computer and have you tried system restore to a point when it did workRead other 2 answers
I am using a Windows 10 os
Mercury g41 mother board
Intel dual core E5700 3.0Ghz
My system isn't recognizing usb keyboards it's behaving weird it's covering 80%screen, the screen is yellowish, it isn't going into bios setup if I try to enter into bios the screen goes blank, I tried using new keyboard but no change, the keyboards are working in other system. Ps2 keyboard is working fine
So i updated some drivers which was out of date...and after it i shut down the computer..the next day i power it on...it loads fine but weird thing happened dat was the mouse and keyboard didnot respond or work. so i tried to use old ps/2 mouse ...turns out my desktop doesnt have the output socket where i can join my ps/2 mouse.
Also i tired to run safe mode it loads fine but mouse and keyboard doesnot work.BUt weird thing is it works on bios mode. so i kinda nned help...
it would be great if someone could help ^^
Make/Models of keyboard/mouseRead other 5 answers
Hello, I dont know if im posting in the right area or if I should even post here with vista 32bit but im desperate to get this fixed. ok While I was trying to uninstall the drivers for my Zune I accidentally uninstalled my mouse and keyboard drivers as well. my USB mouse and keyboard work on startup but as soon as vista boots the mouse no longer recieves any power. I cant logon to any users because theres no way I can click on a user. to the best of my knowledge my Keyboard is also useless can someone please help me?
I currently have a working install on a second harddrive in this computer. I was wondering if there was any way I can access the other windows install from this one and use it to fix the problem? I guess this also means that the problem is due to a driver because the mouse and keyboard work on the new install.Read other 8 answers
I have installed Windows 8 Release Preview for a month. I installed this OS normally without any problem during installation and I used hardwares normally. I But now, my mouse, keyboard and all USB plugins don't work. When I start my computer, the light on my keyboard turn on and then off when Windows is starting. I have tried many solutions but they don't work. My internet connection plugin works well and my computer still update news from Sport App. What should I do now?
I'm using a desktop computer with Intel Pentium D 3.00GHZ processor. Before I install Win 8 Released Preview, I used Windows 8 Comsumer Preview and no problem happened.
I have a problem with keyboard and mouse as well,I can use both of them in antvirus rescue discs but can't in windows 8 enterprise x64. I have no idea what to do,I tried everything
Thanks in advance
And I know why....I was not supposed to Unplug it and Plug it in when the PC was on . But unfortunately I got this info only after doing it. So both keyboard and mouse are not working, I tried it on another PC. I got a spare Keyboard which is also of PS2 and thats not working with the PC. So this means the PS2 ports on my mobo are also gone.
I bought my USB keyboard from office and its woking fine now. I tried to connect the USB Keyboard using a PS2 adapter without any luck. So its almost certain that PS2 is gone.
Is there any workaround to bring it back to life .
Why bother doing it after all? You can just get a new cheap usb mouse/keyboard set...Even good ones come out really cheap nowdays.
Anyway if you want to use your old PS2 devices you can get a PS2 to USB adapter (If I got you right you already used the opposite, a USB to PS2 in order to check the ports...), they are really cheap and you will be able to use your old devices.
If the ports and/or controller are fried, unfortunately there is not much you can do. But just to make sure enter your BIOS and check if they are enabled in there. You never know with electronics...
Installed windows 8.1 preview last night and after installing i get stuck at the lock screen, cant click or punch keys to log in. Since the powers that be decided to change how you boot into safe mode is my only option to format?
Hello Don, and welcome to Eight Forums.
Do you have another keyboard and/or mouse that you could use until you get the other's drivers installed for?
What brand and model number is the mouse and keyboard, and how are they connected?
What brand and model is your PC?
Hope this helps for now,
I recently had my Computer formatted due to an error "IMMOUNTABLE_BOOT_VOLUME". I took my computer to my friends where he resolved the problem and formatted my computer, he also put WIndows XP Crystal Edition on it. My computer loads up fine and the mouse, but the mouse and keyboard won't work, it say's USB User Interface found and it says I need to install them, but as my mouse isn't working it won't allow me to install them. What can I do?
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I have dual boot for XP x64 and W10. I tried installing chipset drivers for MSI P35 Platinum and the USB ports stopped working. I tried PS2/USB adapter but not sure if it has ever worked.
I also tried safe mode, debug mode and other possible start up options. Everything works in BIOS and also when I boot W10, but in XP keyboard and mouse are not responding. What options do I have?
I tried searching for PS2 mouse, but could find any in two local stores. Just 20 different USB or wireless mices.
Now I am thinking about ordering PS2 mouse, but if the PS2 ports are not working either, what to do?
Once I get to my desktop I cannot use my keyboard, touchpad, or a mouse. So my computer is totally useless. I want to try a system restore but can't. I've tried starting in safe mode and it does the same thing. I pushed F12 to enter boot mode and I tested my mouse, keyboard, and system. They all checked out ok. The keyboard and mouse even operated in this mode but once I exited to the desktop they quit. (My CD also said it tested fine but I know this isn't true since it hasn't for sometime and I think I just need to repair the driver for it.)
Please any help or guidance would be greatly appreciated!
Hi cbspon,See if any of these things will help you further:Go into the BIOS by hitting the Del key during bootup. Click down to PnP/PCI and hit enter. Then check if the "Resources controlled by" is set to Auto. If not, set it to Auto. Then "Esc" back to the previous menu and select "User Password". See if it is set or disabled or requires an entry.Are you using a ps/2 mouse/keyboard or usb? Does the alternative work?If the above doesn't help, you may wish to replace or refresh the CMOS battery. This step can involve losing all your settings, so you may wish to read more about this step before taking it. For laptops this is not as straightforward as for towers and desktops. Please see these two articles: http://murfsgarage.cybertechhelp.com/cmos.htmhttp://www.computerhope.com/issues/ch000976.htmZllioRead other 1 answers
Hi! I have a windows 10 desktop. This morning a storm was passing through and it affected my computer when a power outage occured in my house.I turned it back on, and at first the keyboards and mouse lit up for a short while before turning off. My computer states that it need to restart and repair itself, and then dives into its automatic repairing. When my computer restarts, the keyboard and mouse light up again before returning back to its dormant state and never returning. Now my computer is stuck on this screen talking about "Choose you keyboard layout," and I can't do anything because my mouse and keyboard is not working.
Please do give me some help. I have work to do and this computer is all I have
I have the same thing as Tinyman...no keyboard or mouse by attempting to add safe mode with networking. What is UEFI?
Where do I find this USB viewable option as I am connected by USB?
I went to set up (F2 at boot) > and then searched around for anything that relates to USB and found that USB is enabled and on high speed. Hope that is not it and I am missing something, because I still have no mouse or keyboard.
Keyboard and mouse are the ones that came with the Dell XPS 7100 system.
I'll try different USB ports and report back...didn't make a difference.
What am I missing? (except for my mouse and keyboard...lol)
The tutorial below can help show you how to boot to your UEFI firmware settings to check to see if you have the mouse and keyboard enabled at boot.
UEFI Firmware Settings - Boot to from inside Windows 8
Keyboard and mouse both not working
I tried using the pairing method and still it won't work. What should I do? Devastated and frustrated
Same problem. Qosmio all in one PC. Tried the pairing instructions also and the light indicates pairing success but mouse and keyboard still not working. Can anyone help please....Read other 1 answers
I have an e-machines 420 which initially seemed to have a power issue i.e. it wouldn't power on. After checking all power connectors internally the machine would boot. BUT the ps2 mouse and keyboard would not respond, and the capslock light would flash repeatedly. Also tried USB mouse and keyboard on all usb ports with the exact same result.
After a lot of research, it appeared it could be either the motherboard, so a new Asrock P4i65g was purchased and installed - but the problem remained. So more research, and a new power supply was installed ... but hte problem still remains.
Please help - this is my retired parents pc, we've spent £80 already and who knows how many hours trying to resove this problem.
Any advice gratefully recieved.
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This pc is a dell ultra. The key board and mouse work on other computers so I know It is not that. I started up my computer this morning and neither the mouse or keyboard will do anything. I know i am getting power to the mouse because it is lightning up red on the bottom. Obviously the computer is unusable. How can i fix this?
Hi and welcome to TSF do they work in the bios try tapping delete on booting or safe mode try tapping F8 on bootingRead other 3 answers
I have a Dell Dimension 3000 that was not used for a year or so. I am trying to use it again. The mouse does not work at all and only the enter key and a few F keys work.
Thank you for writing to the Dell Community Forum.
Please reseat the cables for the mouse and keyboard and check the status. If it is still not working, try this keyboard and mouse on another system. Also let us know if you are using a USB or PS/2 keyboard and mouse.
I just received a computer for free,
The Conputer is a 'Compaq Deskpro EN'
It is the model with a 733MHz P3 and 10GB HDD.
So; My USB keyboard and mouse does not respond in the already installed Windows XP OS, this means that I cannot type the password in the login screen. My Keyboard/Mouse works when in the BIOS, but nowhere else.
I have also tried using a USB to PS/2 adapter and still nothing.
How can I get them to work in XP?
Thanks for any replies :)
Hello rcss18 & welcome to TSF
Have you tried updating the USB keyboard/mouse drivers?
So 2 or so years ago one of my computers pooped out on me. If I am remembering correctly at first i got the google re-direct virus but eventually my mouse and keyboard stopped working entirely. They we're wireless, I gave them new batteries and still nothing. I even tried borrowing from my parents to see if it was just the wireless itself thru usb and still nothing. I remember downloading Norton Antivirus (yes, illegally-gasp, and a dumb move I know) just before it all happened (mouse/keyboard issues) so I'm not sure if thats what caused it and I honestly don't remember what all I did at that point to try and fix it. I'm guessing I d/l Norton to try and get rid of the virus but I think it made things worse and maybe it had a virus too? I think I tried setting the date back after the google issue...? At any rate my parents got me a new computer so I just stopped worrying about it but I'd like to get old pictures and videos off of my old one and tried again today to no avail. I tried with my new keyboard and mouse which are usb and nothing. It immediately takes me to the blue screen chkdsk thing and runs through the 5 steps. B/c the keyboard doesn't work I can't just bypass it but it never fully finishes the 5 steps. It gets to the 5th and doesn't get past 0 percent even after waiting 3 hours. Any idea what is wrong and how I could fix it? A lil help would be much appreciated. Thanks in advance.
I honestly don't remember what all I did...... takes me to the blue screen chkdsk thing and runs through the 5 steps.....it never fully finishes the 5 steps. It gets to the 5th and doesn't get past 0 percent
This would mean there is a problem with the HDD if it can't finish Check Disk. You can remove the HDD from the computer and attach it internally to a desktop computer, Via a USB Adapter or put it in USB Enclosure. If you can access the drive, be sure to do a thorough Anti-Virus scan on the drive before copying any files to the new computer or you will infect that computer too.
I have a microinnovations wireless keyboard/mouse. I've had the keyboard installed for several years and the mouse was uninstalled and replaced with something else. All of a sudden the keyboard stopped working. I uninstalled and reinstalled not realizing that the driver for the mouse was also reinstalled. I turned off my computer and now I have no mouse and no keyboard working. Is there any way I can get into my user account to uninstall the keyboard/mouse that don't work and put in another one?
Thanks for your help.
Get or borrow a non USB keyboard and mouse.
I have an HP desktop computer that i recently recived. The ps/2 mouse and keyboard are not working. I have uninstalled the mouse and keyboard drivers and restarted the computer. Once the computer loads up the mouse will work long enough to click on start and control panel. Then it will stop working.
I downloaded the drivers from the MB website and it will not let me install the drivers due to the drivers xp has is newer than those that i downloaded.
I uninstalled SP 3 to see if that was the problem and it still did not work. I reinstalled SP 2 and that did not help the problem either. I still cannot load the drivers from the manufactors website. When i try to uninstal the device and reboot windows the new driver is automaticly installed. The onoy other option i have not tried is formating the HDD and reinstalling windows. However that is not an option due to no money.
Any help would be awsome.
Try booting into Safe Mode, Does that work? If you can get to Start/Run type SFC /scannow put the XP CD in and it will replace any missing files.
If that fails try a Repair Install
I have a relatively new Dell computer that was, up until recently networked wih 4 other computers. My roommate who did the networking did something to the computer so that he could control everything from his laptop (when the password screen popped up, he had to use his wireless keyboard from his laptop to enter it into the Dell).
Here is my problem - my roommate moved out (and very far away) and when I go to turn on my Dell computer now, the password screen pops up, but the mouse and keyboard that is plugged in do not work. I've tried a USB keyboard and a PS2 keyboard and neither work.
I know the password, but is there anything I can do to enable my keyboard and mouse?
Any help would be greatly appreciated.
Only thing I can think of is to check the BIOS settings and I'm not even sure which settings you'd look for. Even though your roommate has moved, are you still in contact? Given the small amount of information you're probably able to post (i.e. if you're not able to log into your PC you can't very well tell us what the settings are) your roommate would probably be the best to give you advice.
Please help! I changed my keyboard from the generic ps2 to orteck (which is my brand of keyboard) I prompted windows to go out and check for an updated driver. It was not digitally signitured. I said go for it and when I rebooted I have keybord in dos but not in gui mode. I also lost my ps2 mouse. I am running window 2k and tried last known configuration. I have tried using a serial mouse, I have tried using a serial connection to the keyboard, I have tried using a usb mouse but cannot configure it in windows. Please does anyone know what to do. I have tried connecting to a hub but cannot get into the pc with my laptop because nothing is configured. Will Windows repair work? Is there a way to put different drivers into Dos?
I am out of my mind!!
P.S. I also do not have an erd.
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I have an HP with Windows XP. We have a wireless keyboard and mouse set up. Today they just stopped working. I changed batteries, still no luck. So I went and bought a wired mouse and keyboard and still no luck. I can't get past the login screen, obviously, because no keyboard or mouse.
What type of keyboard/mouse have you tried? Have they all bene USB or have you tried a regular PS/2 keyb/mouse?
Next question has to be can you get into the BIOS setup? This normally involves repeatedly hitting either del, F1, F12 or Ctrl-S as soon as your computer is turned on - if it isn't one of those keys then it should be listed somewhere on the POST screen (the first or second screen that comes up when your computer starts - it normally tells you about how mach RAM and what drives are in your computer). If you can get in there, the keyboard is still working, but you're having a driver problem in Windows.
If you either can't get into the BIOS using those keys or can't see what key to use on the startup screen, try overloading the keyboard buffer. As soon as your computer is turned on, hit as many keys on your keyboard as possible. I'm talking about mashing the keys for all you're worth. If it's working, then you should hear the computer's internal speaker start to beep warnings at you. Again, this is a sign your keyboard itself is working but you have driver problems in Windows.
If you've found the keyboard to be working, try starting Windows in Safe Mode - do this by hitting F8 whilst the computer is starting up. If done correctly, you should get a mune saying how you want to start up - you're looking for the Safe Mode option. Let us know if they're working in there.
Hi - I have messed up the keyboard and mouse drivers on my Windows 10 installation, so now when I boot up I have no input possibilities. What are my options?
I don't have a "recovery" disk - but I do have a Windows 10 install USB.
I don't have any restore points.
I have tried restarting many times - with and without the keyboard and mouse attached.
How can I "reset" the input drivers?
We have been fighting a virus and it was a loosing battle. The computer did work, however. After moving the computer and hooking it back up, it didn't want to start. We pressed "F8" to start in Safe Mode. It started - but not is Safe Mode. When it did come up, the keyboard and mouse were not responding. We switched the them to be sure they weren't in wrong. They still aren't responding. We put ourlaptop mouse in the USB port and it works.
We need to get this system up and running. Please help
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I am looking for help, I just changed a motherboard from my Laptop everything works ok but the keyboard and the mouse pad, I have checked the connection on both and they are ok, in fact when I turn on the Laptop I could press the F2 to get into the BIOS no problem, I could also use the arrows on the keyboard to move from up, down, left and right. no problem but I could not use it after I get out from the BIOS. right now I am using a Keyboard and mouse via USB. PLEASE HELP.
Do I need to do something in the BIOS
I've tried a few forums and received no help so I'm hoping I've found my place..
I have a Logitech G11 keyboard and a Logitech G5 mouse. Both are USB. They worked fine up until about 3 weeks ago. Both the mouse and keyboard work perfectly fine during BIOS. I can run the setup commands and all that jazz fine. However, once windows boots (I'm running on Windows 7 Home) neither work. The lights on both aren't on and there is no response.
I've thought about the possibility of it being the USB ports but it is not, the keyboard and mouse work fine in other PCs, it detects my external harddrive when I plug it in, and USB keyboards and mice are equally unresponsive once windows is booted. Any help would be greatly appreciated...
PS, if it is a driver problem, how am I supposed to get new drivers without a working mouse or keyboard? This is an aggravating problem because I've replaced every piece of hardware inside my case in the last 6 months except my video card, and some small problem like this always seems to keep my machine from working at all.
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Yesterday I got on my computer everything is running fine. Today got on it for awhile and suddenly the USB keyboard and USB mouse lock up. I've tried restarting it and I can't get past the first screen. It says keyboard not present or something around those lines.
I plugged in a ps/2 keyboard and it works but my USB mouse will still not work. I've tried going into BIOS and making sure USB was enabled. Tried a system restore but for some reason it wont complete.
Went into safe mode and tried scanning it nothing came up but a couple tracking cookies.
Did a diagnostics through the f8 thing on start up.
Tested both the USB keyboard and mouse on another computer. They both work.
Also went into device manager and uninstalled all the USB stuff in there so it would reinstall on start up.
Nothing seems to work. Help would be appreciated!
Hello andrewww. Welcome to the Forum.
Sounds like your USB ports are bad.
Of course, questions that came to my mind: New computer? Old? How long has it been running the OS? How long have the devices worked? I assume this is a desktop.
If you fill out your SYSTEM SPECS under your forum profile a lot of these questions would be answered and you would get better answers.
Have you tested other USB devices, like thumb drives, external drives?
Have you tested all of the USB ports?
Hi, my keyboard and mouse are not working on my computer. I have a Dell computer with USB Dell keyboard and mouse... Our computer stopped working so our IT guy fixed it, but when I turned on the computer it said it recognized a new device, but I couldn't run it through the wizard because the keyboard and mouse don't work! The IT guy cleared our computer, so I guess it would be like having a new computer. I know the keyboard and mouse work, I have changed them out with working ones. And the mouse lights up but the keyboard doesn't... I have tried all of the USB ports, front and back... Please help! I don't know what else to do!
P.S. If you were wondering how I was typing this I'm doing it on my iPod
Check out this support page from Dell "Mouse, Keyboard or Touchpad Not Working Correctly"
I have an Asus Laptop model K52J. I just had an update for Windows 7 and after I restarted my PC my keyboard and mouse are not working. Does anyone know how to solve this problem or what F key i have to press to restore from a previous date please?
Hi and welcome to TSF do you have any error flags in device manager ie yellow ! or red XRead other 5 answers
I'm sorry if this thread has already been sorted but I can't find an answer to my particular problem.
I changed my keyboard and loaded the keyboard driver and since then the keyboard or mouse will not work.
I switch on the pc it boots ok but as I said KB or mouse will not work.
I shut down via power switch to force the pc to ask "start normally, safe mode etc" at this point I can use the keyboard, I then select any of the above, allow the PC to boot, and same problem.
I have tried to "Repair" with Vista disk but I have a Reminder program that is "ontop" so cannot get access to the Repair window because --- thats right KB and mouse will not work.
Can you give me any help please on how to access the control panel, as I feel sure that if I remove the KB driver all will be ok.
I have connected the KB for which I loaded the driver no go. Replaced KB with a no frills one, no go.
I was using a wireless mouse originally and have changed that also to a basic one.
Hello Still Learning, welcome.
Ok so a quick recap; you updated your driver, now neither kb nor mouse work. You tried a different kb and mouse and same problem. Reinstall of Vista did nothing.
If you boot in safe mode does the kb or mouse work? Even if just the mouse, you can fix it.