I just recently reinstalled Windows XP on my computer, my USB keyboard is working fine, but my mouse is not working, I tried it in all the USB ports for it and I am getting no response, I am getting a curser on screen but no movement nor am I able to click.
I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.
I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.
You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)
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Before this round of trouble I discovered a problem with one of my graphics cards when they were in SLI with Blue screens and other nasty little things occuring when running Windows; I removed my secondary graphics card from the system to see if I could get a more stable OS, which I did.
I decided to test to see if the other graphics card running on it's own would lead to a stable system, however I was getting zeros on the VGA BIOS bootup screen and other problems before I even reached Windows Vista.
I did sucessfully boot into Vista and enter my password (using the keyboard) and move the mouse around, however once I had logged into my profile Vista began asking me if I wanted to install the drivers for the keyboard and mouse, I selected to update from the Internet and when Vista did not find any drivers for either device it disabled them.
Eventually I got both the keyboard and mouse functioning again by reinstalling Intellipoint pro and the Logitech setpoint.
While using the second graphics card I noted some distortions such as zeros appearing on the VGA BIOS screen during boot up, so I decided to switch out the graphics cards again, again this caused Vista to forget about my keyboard and mouse, I am however able to get onto Vista a combination of a cheap usb mouse I had laying around and the Vista on screen keyboard.
The fix I used previously (reinstalling of Intellipoint and Setpoint) has not works,I have also attempted to manually install the drivers through dev... Read more
hi there, my mouse jumps around the screen, and upon restart neither my mouse or my keyboard would work without unplugging them and re-plugging them in...also i have alot of suspicious processes running that wont turn off and my internet is very jumpy and pages take along time to load...below is my HJT log...thanks for looking
Hello there thank you for taking the time to help me i really appreciate it..
below is my HJT log file, i also have an active scan log file which found a trojan i believe...any help would be greatly appreciated...thanks!
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:10:12 PM, on 10/19/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16608)
Boot mode: Normal
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\WINNT\system... Read more
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After about 1 minute the mouse scroll and keyboard stop working until I left click mouse. Tool bar on browser also greys out but comes back after left click. Video and sound also are choppy. Not sure if this is related. Flash keeps crashing. Any ideas whats wrong? Windows 7 pro. Asus desktop. This occurs on Firefox, Chrome and IE. This seemed to start after Microsoft update and Flash updates
First run Antivirus, Malware, and Spyware scans. Remove anything the programs find.
Note: if you need some suggestions on which tools to use, let me know.
Afterwards, test functionally of mouse and keyboard.
If no change, run System Restore, choose a Restore point before the issue started.
Again test behavior of mouse and keyboard.
If the issue has been resolved, go ahead and reinstall windows Updates.
I purchased an Asus ET2410IUTS-5 All-In-One PC. It came with a wireless full keyboard and mouse combo. The keyboard works fine but the mouse does nothing. All properties say both devices are installed and working properly but the mouse still does nothing. Model number on each device is as follows:
Keyboard - AK1L
Mouse - AM1L
Receiver - AR1L
Any help would be greatly appreciated!
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This pc is a dell ultra. The key board and mouse work on other computers so I know It is not that. I started up my computer this morning and neither the mouse or keyboard will do anything. I know i am getting power to the mouse because it is lightning up red on the bottom. Obviously the computer is unusable. How can i fix this?
Hi and welcome to TSF do they work in the bios try tapping delete on booting or safe mode try tapping F8 on bootingRead other 3 answers
Installed windows 8.1 preview last night and after installing i get stuck at the lock screen, cant click or punch keys to log in. Since the powers that be decided to change how you boot into safe mode is my only option to format?
Hello Don, and welcome to Eight Forums.
Do you have another keyboard and/or mouse that you could use until you get the other's drivers installed for?
What brand and model number is the mouse and keyboard, and how are they connected?
What brand and model is your PC?
Hope this helps for now,
I have installed Windows 8 Release Preview for a month. I installed this OS normally without any problem during installation and I used hardwares normally. I But now, my mouse, keyboard and all USB plugins don't work. When I start my computer, the light on my keyboard turn on and then off when Windows is starting. I have tried many solutions but they don't work. My internet connection plugin works well and my computer still update news from Sport App. What should I do now?
I'm using a desktop computer with Intel Pentium D 3.00GHZ processor. Before I install Win 8 Released Preview, I used Windows 8 Comsumer Preview and no problem happened.
I have a problem with keyboard and mouse as well,I can use both of them in antvirus rescue discs but can't in windows 8 enterprise x64. I have no idea what to do,I tried everything
Thanks in advance
I've a Medion Akoya MD8360 PC with previous windows 10 Home Build 10240 installed and with a working USB medion mouse and keyboard.Reccently I upgraded manually(with media creation tool fromMS) to Windows 10 Home V1511 Build 10586.71 and my USB keyboard and mouse didn't work anymore.I had a luck that I've Acronis 2015 True image and a backup(tib file and i'had to use the bootable Acronis rescue/emergency disk and somehow I succeeded to use my old PS/2 keboard and mouse (from another PC) to function with the upgrade.But the prolem is now that i cannot use/install anyymore the original Medion USB keyb&mouse.I tried eveything in device manager(remove driver uninstall driver and then reinstall but nothing solves the problem.For example the USB mouse is called Pluralinputmouse 0.8.0.2 in dev.manager;but there is a yellow mark and i had the following messages:"device doesn't start (code 10),insufficient system sources available to finish the API" or Device not connected or there is no connection(code 15)
Does anyone knows a solution or advice?
I have an Inspiron E1505 laptop. I was trying to reinstall drivers for my CD drive that was not working properly. I believe I accidentally uninstalled keyboard and mouse drivers. I remember deleting 'upper and lower filters' from the registery. Now when I turn on my laptop, the desktop appears but the mouse and keyboard will not work. I tried plugging in an USB mouse, I get a message that says new hardware found but the mouse still doesn't work. If I need to download drivers, how will I get them to work if the I can't access the mouse or keyboard? BTW - I can't locate my XP CD. I can use the keyboard in F2 mode but not in safe mode. Thanks in advance, JayRead other answers
hi ok i have a dell optiplex gx280 that i am trying to fix the problem is the mouse and keyboard do not work.This dell pc only had usb ports and i believe the usb drivers are corrupt or that it has a nasty virus anyway the keyboard and mouse do not work at any point even at start up.
1,i can not go into the bios setup
2,i can not go into safe mode
3,i bought a pci ps/2 card but the ps/2 mouse and keyboard do not work.
4, i have removed the cmos battery but still nothing.
5, i can not start a windows repair disk as it does not boot from this and i can not change it due to no keyboard .
6, i created a windows xp recovery floppy but after the first floppy disk asks for disk 2 and then to press enter .... keyboard doesnt work so stops there.
7,i have tried every usb port and nothing. the usb keyboard and mouse does work tried on another pc.
8, i have also tried another hardrive but it doesn't pick it up says the hardrive is missing??
I think that is all what i have done and tried and before someone says i cant log in either as the mouse or keyboard does not work! so many people will miss this.
if anyone does no how to fix this problem please contact me message me etc i havent a clue what to try now. please dont send stupid answers thanks
I recently did a build and it was actually perfect! everything booted up on the first try and worked great. Untill well about two days ago. i came home from class and turned on the pc and i got nothing... i have a g15 keyboard and a g5 laser mouse. they wont even lite up =\ well i got the error code 7F on my mobo which is waiting for a response in bios... so i dont even know where to begin along the lines of trouble shooting. if i could get some help i would be so happppy.. cause i got 2grand worth of computer parts just collecting dust
if you could post the system specs of the computer it would help
I need to reinstall vista after pc crashed after installing sp1. Keyboard lights up when i power on but then nothing. Its plugged in right after looking on the net i removed battery from motherboard and got msg saying ps/2 not connected but it is. I only need to press 1 button to reintall vista and its driving me mad haha any ideas please i have tried other keyboards.
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I have a USB mouse and keyboard, and I have them in my PS/2 ports because my Windows 7 does not see them in the USB-ports.
I bought a wireless Mouse and Keyboard, and they can not be seen by my computer, and they can not be in the ps/2 port.
I have no idea why not, but it would be no problem if my computer could see USB-input devices.
I bought a Wacom Bamboo tablet a few months ago, and it also won't work on my windows 7.
They all work on my other HDD, so it is not a broken USB port.
All my other USB-devices (Stick, DVD-burner, USB chargers, External HDD, Etc.)
The only things that do not work are input devices like my mouse, keyboard and pen tablet.
I hope someone can help me.
I don't if this will fix your problem. When I went to a wireless mouse and keyboard, they wouldn't work also. I found the problem to be is that the usb receiver on my tower wasn't able to pick up the signal. To fix the problem I plugged the receiver in a usb extension cord. This lets the mouse and keyboard to transmit the signal to the usb receiver. No obstructions between the computer and mouse/keyboard. Hope this solves your problem.Read other 1 answers
Hello, I dont know if im posting in the right area or if I should even post here with vista 32bit but im desperate to get this fixed. ok While I was trying to uninstall the drivers for my Zune I accidentally uninstalled my mouse and keyboard drivers as well. my USB mouse and keyboard work on startup but as soon as vista boots the mouse no longer recieves any power. I cant logon to any users because theres no way I can click on a user. to the best of my knowledge my Keyboard is also useless can someone please help me?
I currently have a working install on a second harddrive in this computer. I was wondering if there was any way I can access the other windows install from this one and use it to fix the problem? I guess this also means that the problem is due to a driver because the mouse and keyboard work on the new install.Read other 8 answers
I have an HP with Windows XP. We have a wireless keyboard and mouse set up. Today they just stopped working. I changed batteries, still no luck. So I went and bought a wired mouse and keyboard and still no luck. I can't get past the login screen, obviously, because no keyboard or mouse.
What type of keyboard/mouse have you tried? Have they all bene USB or have you tried a regular PS/2 keyb/mouse?
Next question has to be can you get into the BIOS setup? This normally involves repeatedly hitting either del, F1, F12 or Ctrl-S as soon as your computer is turned on - if it isn't one of those keys then it should be listed somewhere on the POST screen (the first or second screen that comes up when your computer starts - it normally tells you about how mach RAM and what drives are in your computer). If you can get in there, the keyboard is still working, but you're having a driver problem in Windows.
If you either can't get into the BIOS using those keys or can't see what key to use on the startup screen, try overloading the keyboard buffer. As soon as your computer is turned on, hit as many keys on your keyboard as possible. I'm talking about mashing the keys for all you're worth. If it's working, then you should hear the computer's internal speaker start to beep warnings at you. Again, this is a sign your keyboard itself is working but you have driver problems in Windows.
If you've found the keyboard to be working, try starting Windows in Safe Mode - do this by hitting F8 whilst the computer is starting up. If done correctly, you should get a mune saying how you want to start up - you're looking for the Safe Mode option. Let us know if they're working in there.
Hi - I have messed up the keyboard and mouse drivers on my Windows 10 installation, so now when I boot up I have no input possibilities. What are my options?
I don't have a "recovery" disk - but I do have a Windows 10 install USB.
I don't have any restore points.
I have tried restarting many times - with and without the keyboard and mouse attached.
How can I "reset" the input drivers?
I'm sorry if this thread has already been sorted but I can't find an answer to my particular problem.
I changed my keyboard and loaded the keyboard driver and since then the keyboard or mouse will not work.
I switch on the pc it boots ok but as I said KB or mouse will not work.
I shut down via power switch to force the pc to ask "start normally, safe mode etc" at this point I can use the keyboard, I then select any of the above, allow the PC to boot, and same problem.
I have tried to "Repair" with Vista disk but I have a Reminder program that is "ontop" so cannot get access to the Repair window because --- thats right KB and mouse will not work.
Can you give me any help please on how to access the control panel, as I feel sure that if I remove the KB driver all will be ok.
I have connected the KB for which I loaded the driver no go. Replaced KB with a no frills one, no go.
I was using a wireless mouse originally and have changed that also to a basic one.
Hello Still Learning, welcome.
Ok so a quick recap; you updated your driver, now neither kb nor mouse work. You tried a different kb and mouse and same problem. Reinstall of Vista did nothing.
If you boot in safe mode does the kb or mouse work? Even if just the mouse, you can fix it.
My keyboard and mouse suddenly stopped working although I am able to ctrl-alt-del but the arrow keys or mouse will not work. I have not loaded any new applications or devices nor have I made any changes. I am able to uilize both keypad and mouse while running in safe mode. Not sure what is going on. The laptop info is below:
Asus: model K50IJ
Windows 7 Home Premium Service pack 1
Pentium Dual core CPU 2.20 GHZ
64 bit operating system
Not sure what else you may need but any help would be appreciated!
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HELP! My computer is not recognizing my mouse or keyboard. I have read lot of [COLOR=green !important][COLOR=green !important]forums[/COLOR][/COLOR] that say to access the bios. But I can't access the bios when my keyboard is not working. My mouse and keyboard work on my other computer. So I believe it is something with my computer. This is the 4th time in 2 years (i've always taken it to computer nerdz) but this time I want to fix it myself. What should I do???
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I have recently been having issues with booting and drive letters and so on...
i have managed to resolve this issue, i think.
Becuase the OS was showing as being on the drive partition D:\ and data on C:\ I swapped this arround. after doing this i rebooted and found that the USB Keyboard does not work but the USB mouse does work.
I have tried to repair the windows installation but it then takes me to the complete installation stages and i cannot enter the product key because the keyboard is not working. have tried other keyboards that work in other computers.
this is a real strange one. any help would be greatly appreciated.
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I've tried a few forums and received no help so I'm hoping I've found my place..
I have a Logitech G11 keyboard and a Logitech G5 mouse. Both are USB. They worked fine up until about 3 weeks ago. Both the mouse and keyboard work perfectly fine during BIOS. I can run the setup commands and all that jazz fine. However, once windows boots (I'm running on Windows 7 Home) neither work. The lights on both aren't on and there is no response.
I've thought about the possibility of it being the USB ports but it is not, the keyboard and mouse work fine in other PCs, it detects my external harddrive when I plug it in, and USB keyboards and mice are equally unresponsive once windows is booted. Any help would be greatly appreciated...
PS, if it is a driver problem, how am I supposed to get new drivers without a working mouse or keyboard? This is an aggravating problem because I've replaced every piece of hardware inside my case in the last 6 months except my video card, and some small problem like this always seems to keep my machine from working at all.
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I have dual boot for XP x64 and W10. I tried installing chipset drivers for MSI P35 Platinum and the USB ports stopped working. I tried PS2/USB adapter but not sure if it has ever worked.
I also tried safe mode, debug mode and other possible start up options. Everything works in BIOS and also when I boot W10, but in XP keyboard and mouse are not responding. What options do I have?
I tried searching for PS2 mouse, but could find any in two local stores. Just 20 different USB or wireless mices.
Now I am thinking about ordering PS2 mouse, but if the PS2 ports are not working either, what to do?
We have been fighting a virus and it was a loosing battle. The computer did work, however. After moving the computer and hooking it back up, it didn't want to start. We pressed "F8" to start in Safe Mode. It started - but not is Safe Mode. When it did come up, the keyboard and mouse were not responding. We switched the them to be sure they weren't in wrong. They still aren't responding. We put ourlaptop mouse in the USB port and it works.
We need to get this system up and running. Please help
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HEY PEOPLE SO I WAS TRYING TO FIX MY DVD DRIVE PROBLEM WHICH WAS IF I PUT A DVD IN IT WOULD PICK IT UP.SO AFTER LOOKING AT DIFFERNT FORUMS.SOME1 SAID TO DELETE UPPER AND LOWER FILTERS CAN REMEMBER EXACTLY WHERE IT WAS.SO AFTER THT MY PC CRASHED I RESTARTED IT AND MY MOUSE AND KEYBOARD DONT WORK.I KNOW ITS NOT A USB PORT FAULT CAUSE IT READS`MY IPOD.THE KEYBOARD WORKS IN BIOS SETUP.I HAVE TRIED RESETING BIOS MANUALLY IT HASNT WORK.COULD ANY1 HELP.WOULD BE ETERNALLY GRATEFULL A NEED MY PC GOD DAM IT!!
We often forget that a system restore or a last known configuration just might fix the
How to start your computer by using the Last Known Good Configuration feature
To start your computer by using the Last Known Good Configuration feature, follow these steps:
Start your computer.
When you see the "Please select the operating system to start" message, press the F8 key.
When the Windows Advanced Options menu appears, use the ARROW keys to select Last Known Good Configuration (your most recent settings that worked), and then press ENTER.
If you are running other operating systems on your computer, use the ARROW keys to select Microsoft Windows XP, and then press ENTER.
I have an e-machines 420 which initially seemed to have a power issue i.e. it wouldn't power on. After checking all power connectors internally the machine would boot. BUT the ps2 mouse and keyboard would not respond, and the capslock light would flash repeatedly. Also tried USB mouse and keyboard on all usb ports with the exact same result.
After a lot of research, it appeared it could be either the motherboard, so a new Asrock P4i65g was purchased and installed - but the problem remained. So more research, and a new power supply was installed ... but hte problem still remains.
Please help - this is my retired parents pc, we've spent £80 already and who knows how many hours trying to resove this problem.
Any advice gratefully recieved.
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I have an eMachine 4262, and recently the keyboard and mouse started not working. I have purchased new ones and they don't work. I have tried the usb and the other kind as well. Please Help, I have info on this computer that I NEED!!!!!.
Before doing anything, I would pull the drive out and connect it to the system you are using now. Copy/backup anything you do not want to lose.
Next you posted you have tried both usb and ps2 and nothing works. Is that correct?
Does the computer notice if you plug in any other usb device?
Okay you have probably read similar posts (well I was reading some before to get some ideas on my problem)
pretty much my usb mouse doesn't get any power(so no red laser light)
I've tried another USB mouse (in both ports ofcourse) and they didn't work.
I put a flash drive in it and it did respond.
soo I can't get my screen seems to work fine (though it stays on standby so I just see a black screen)
my Keyboard seems to get a little bit of power it works fine when you just turn it on, then after a little while you can't turn capslock on, numlock on/off
also at first when my comp/monitor is turned on I can turn my monitor on and off but then again after a while it won't let me turn it off again.
I've opened my comp up taken everything out then back in again but I have the same problem.
this all happened after my dad went to take the comp out of my room.
Anyone have any ideas on what the problem could possibly be?
Is the voltage selection switch in 110 or 220?
Have you/can you test the mouse & keyboard on another comp?
Can you boot into bios screen and see it?
Keyboard and mouse both not working
I tried using the pairing method and still it won't work. What should I do? Devastated and frustrated
Same problem. Qosmio all in one PC. Tried the pairing instructions also and the light indicates pairing success but mouse and keyboard still not working. Can anyone help please....Read other 1 answers
What can i do? My mouse and keyboard isn't working at the opening of windows (where i login and everything) and i've already try replacing the mouse and keyboards, yet it did not solve the issue.
-i try to reinstall windows 7 (didn't work)
-However i was able to open safe mode to change some settings, and still doesn't work.
-already try using other USB ports and yet nothing tend to happen
Note that: i was able to use my keyboard on BIO's but when it continues to the next screen (windows) it disconnects or turns off.
Also i would be happy to share the list of component, only if you guys really need it.
Okay so this is my wifes computer, its an old, Dell dimension 2400.
Okay, so the problem started with the USB drives not working properly... they would not recognize any new hardware, but still recognized things that had already been installed, and would work them just fine.
she tried to use microsofts website to solve the problem, but to use the "fix it for me" option, she had to download and instal the .net framework 2 or higher, so she installed 4 because it was the newest.
after she restarted her computer, her computer no longer recognized her PS/2 keyboard or mouse.
however, on start up, it will recognize the keyboard, because you can hit F2, F8 and F12 to go to the different menus, and use the keyboard just fine.
I have no clue what the problem is... but does anyone have anyide of how to fix it? not much you can do when the keyboard and mouse don't work.
also, any sugestions on how to fix the USB problem after the keyboard/mouse problem would be appreciated ^.^
dells are hell for this issue, press delete or watch for the quick flash up on post saying something like press f12 for boot up configurations or bios
anyhow get to bios eventually, look for usb and keyboard support make sure its enabled
after go to dells utility which all dells have usually press f10 on start up to access full range of tools , there are usb port checks available there
if you end up back at square one with no improvmnet, go to device manager start run type devmgmt.msc check no red Xs in there or yellows
if that is ok then possible reinstallation required and/or your mobo is faulty (very common on dells)
I have the same thing as Tinyman...no keyboard or mouse by attempting to add safe mode with networking. What is UEFI?
Where do I find this USB viewable option as I am connected by USB?
I went to set up (F2 at boot) > and then searched around for anything that relates to USB and found that USB is enabled and on high speed. Hope that is not it and I am missing something, because I still have no mouse or keyboard.
Keyboard and mouse are the ones that came with the Dell XPS 7100 system.
I'll try different USB ports and report back...didn't make a difference.
What am I missing? (except for my mouse and keyboard...lol)
The tutorial below can help show you how to boot to your UEFI firmware settings to check to see if you have the mouse and keyboard enabled at boot.
UEFI Firmware Settings - Boot to from inside Windows 8
I rebooted windows to work with Linux for a bit. When I rebooted into windows, I got to the login screen, but the mouse and keyboard simply don't work. The red light under the mouse is dead and the NumLock (or CapsLock) keys do not change the light.
This happened before I reinstalled, and I couldn't fix it.
Now Im stuck in linux....
More or less as the title says.I've already tried every usb port.
Tried a Usb -> PS/2 adapter and that didn't work.
When the computer loads the keyboard seems to work, though when it reaches the password screen it somehow dies..
The mouse seems to work in the password screen and for about 30secs after the comp is loaded..then it dies...
I can now no longer get into my vista boot to change anything (unless there is a way to fix w/o mouse and keyboard)
Is there any possible fixes for this =D?
Is this a desktop or laptop? Have you tried safe mode? Is this at home or office? The easiest fix I have found for this type of issue is using remote desktop to the pc and allowing the drivers to install.Read other 8 answers
Hi! I have a windows 10 desktop. This morning a storm was passing through and it affected my computer when a power outage occured in my house.I turned it back on, and at first the keyboards and mouse lit up for a short while before turning off. My computer states that it need to restart and repair itself, and then dives into its automatic repairing. When my computer restarts, the keyboard and mouse light up again before returning back to its dormant state and never returning. Now my computer is stuck on this screen talking about "Choose you keyboard layout," and I can't do anything because my mouse and keyboard is not working.
Please do give me some help. I have work to do and this computer is all I have
The keyboard and mouse on my computer is not responding when XP loads. No keystroke will be processed, including stste canges like caps lock.
The keyboard will work when booting, and both devices will work when I boot linux on the same computer, so I believe it to be a software problem.
I can load "nt recovery console", but I do not know what drive or service I must reenable to get them working again.
Anyone else know?
I'm running a HP Pavilion m7571a.
did you try another keyboard or mouse to see if the problem is with them. Also are they the ones that came with your hp? What about your clock in the bios, it is correct.Read other 1 answers
My mouse &n keyboard are not working in window 7 desktop computer.
I have updated driver still not working. The problem it had war ps/2 port both mouse and keyboard. I try to update it with driver that I had, after that every thing did not work again both ps/2 and USB port.
Please will i do to solve this problem.
Hi and welcome to TSF what do you mean war ps/2 what is the make and model of your computer and have you tried system restore to a point when it did workRead other 2 answers
And I know why....I was not supposed to Unplug it and Plug it in when the PC was on . But unfortunately I got this info only after doing it. So both keyboard and mouse are not working, I tried it on another PC. I got a spare Keyboard which is also of PS2 and thats not working with the PC. So this means the PS2 ports on my mobo are also gone.
I bought my USB keyboard from office and its woking fine now. I tried to connect the USB Keyboard using a PS2 adapter without any luck. So its almost certain that PS2 is gone.
Is there any workaround to bring it back to life .
Why bother doing it after all? You can just get a new cheap usb mouse/keyboard set...Even good ones come out really cheap nowdays.
Anyway if you want to use your old PS2 devices you can get a PS2 to USB adapter (If I got you right you already used the opposite, a USB to PS2 in order to check the ports...), they are really cheap and you will be able to use your old devices.
If the ports and/or controller are fried, unfortunately there is not much you can do. But just to make sure enter your BIOS and check if they are enabled in there. You never know with electronics...
I have a relatively new Dell computer that was, up until recently networked wih 4 other computers. My roommate who did the networking did something to the computer so that he could control everything from his laptop (when the password screen popped up, he had to use his wireless keyboard from his laptop to enter it into the Dell).
Here is my problem - my roommate moved out (and very far away) and when I go to turn on my Dell computer now, the password screen pops up, but the mouse and keyboard that is plugged in do not work. I've tried a USB keyboard and a PS2 keyboard and neither work.
I know the password, but is there anything I can do to enable my keyboard and mouse?
Any help would be greatly appreciated.
Only thing I can think of is to check the BIOS settings and I'm not even sure which settings you'd look for. Even though your roommate has moved, are you still in contact? Given the small amount of information you're probably able to post (i.e. if you're not able to log into your PC you can't very well tell us what the settings are) your roommate would probably be the best to give you advice.
wonder if somebody could help me?
i have an acer 5315 which has been reverted back to windows xp pro
the problem is like a fool i was trying to delete a registry entry as my cd/dvd drive was playing up but i now have found out i have actually deleted the mouse and keyboard reg keys and when i start computer mouse is ok once windows actually starts up the keyboard ad mouse will not work tries using a usb mouse with no luck.
the last resort i tried to reinstall windows but once i insert disc i get an error invalid ini.file boot ini from c:/windows then the computer resumes to windows desktop and with same problems.
i can not use either keyboard or mouse and can not boot from installation cd i think from this i am in the brown stuff but i am hoping somebody else will have a solution to this i am not worried about anything thats on thr hard drive is there any other way to fix this
thanks in advance
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I just purchased a hp desktop yesterday from a friend. I set up everything but when I went to turn it on the mouse and keyboard aren't working! I tried doing a reboot but I'm not that great with computers. I also tested the usb outlets and they all are working it's just the mouse and keyboard that aren't. I bought a new USB mouse and that one isn't working either. I can't even open bios with the keyboard
Yesterday I got on my computer everything is running fine. Today got on it for awhile and suddenly the USB keyboard and USB mouse lock up. I've tried restarting it and I can't get past the first screen. It says keyboard not present or something around those lines.
I plugged in a ps/2 keyboard and it works but my USB mouse will still not work. I've tried going into BIOS and making sure USB was enabled. Tried a system restore but for some reason it wont complete.
Went into safe mode and tried scanning it nothing came up but a couple tracking cookies.
Did a diagnostics through the f8 thing on start up.
Tested both the USB keyboard and mouse on another computer. They both work.
Also went into device manager and uninstalled all the USB stuff in there so it would reinstall on start up.
Nothing seems to work. Help would be appreciated!
Hello andrewww. Welcome to the Forum.
Sounds like your USB ports are bad.
Of course, questions that came to my mind: New computer? Old? How long has it been running the OS? How long have the devices worked? I assume this is a desktop.
If you fill out your SYSTEM SPECS under your forum profile a lot of these questions would be answered and you would get better answers.
Have you tested other USB devices, like thumb drives, external drives?
Have you tested all of the USB ports?