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Laptop freezes and has to be forced shut down and rebooted.

Q: Laptop freezes and has to be forced shut down and rebooted.


I have had this problem since day one with windows 10 and its about to force me back to windows 7. Random times when working on my laptop it will just freeze. If there is something playing be it music or youtube it will make a god awful noise through the speakers.

My laptop is an older laptop and dell says it does not support windows 10. I upgraded all my drivers including the bios.

Any other suggestions or is this a live with it or downgrade?

I have not tried a clean install yet. Would prefer not to if possible but it may be a last resort.

Preferred Solution: Laptop freezes and has to be forced shut down and rebooted.

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: Laptop freezes and has to be forced shut down and rebooted.

I have this same problem, except my laptop is new.

I've been troubleshooting this on my laptop for maybe the past month, more or less since I've gotten it. For me, at least it's:

NOT an overheating problem.
NOT a CPU overclocking problem.
NOT an SSD problem.
NOT a HDD problem.
NOT a USB problem.
NOT exclusive to Windows 10 (it happened when I had Windows 7 before I upgraded).

There is no consensus as to what causes this freezing/audio stutter/buzzing. Right now I'm testing with a different power supply. I'm actually hoping it's the PSU, because I really don't want to even think it has something to do with the motherboard.

If it ends up being a driver problem (which I am doubtful it is), I wonder how Windows 10 automatic driver downloads will cause issues if driver rollbacks are necessary.

Anyway, we're basically shit out of luck. Don't expect to get any real advice, since there basically is none to be had. To actually address your post, I don't think you need to do a clean install. I've done various clean installs, both of Windows 7 and 10, and I still get this issue, so it's not (I don't think) an OS or driver issue. But maybe it is. No one knows.

Really frustrating.

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Hello everyone, I am a pretty big gamer here, and when I play certain games, the game freezes and applications such as discord and or Skype freeze as well. Then the computer locks up and I am forced to hold the power button and restart. The games that I have experienced this with so far are Rocket League, Player Unknown Battlegrounds, and Black Desert. I have just ran two test through Dell's Support Assist and both my Graphics Card and Processor passed. I am not sure what is causing this.

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Occasionally my computer will freeze when the start menu is accessed or Windows Explorer is opened. This starts with just these programs freezing, but then other programs like Google Chrome, Spotify, iTunes, Microsoft Word will freeze and then I have to force shut down the computer and restart to use it again. The same problem happens more rarely if I am using one WiFi source and my computer goes into sleep mode, and then once it is reopened my computer connects to a different WiFi source, I have the same problem. I have searched for viruses, malware, restored the system, etc. Any ideas? Thanks!

A:Windows 7 freezes and must be forced shut down

is it the same in safe mode

do you receive any error messages

what are you running
video card brand and model
power supply

check the listings in the bios for 12v line voltages and cpu temperatures and post them

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It happens randomly, my mouse freezes then my screen and I'm forced to restart my comp by the power switch, whats goin wrong?

A:Screen freezes forced to hold power button to shut off!

Quote: Originally Posted by kurt1212

It happens randomly, my mouse freezes then my screen and I'm forced to restart my comp by the power switch, whats goin wrong?

Could we get your systems specs and some more about the problem?

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hey guys, i hope you can help me out. i recently downloaded a program from a torrent site. when it finished downloading, i tried to scan the downloaded file with BitDefender Internet Security 2008 when my laptop just froze. then when i tried to shut it down it shuts down but freezes. i waited patiently (overnight!) to let it shut down completely but it doesnt. i manually turned it off, then restarted it. the problem then was that BitDefender wont function at all and my sytem keeps on crashing. This is the first time my BitDefender is acting strangely. i've had this program for 2 mos now. I noticed everythings fine as long as i dont use bitdefender. but when i use it or even access it, the sytem crashes at some point. The BitDefender on my desktop PC (same installer used) is working fine.

I used Spy Sweeper Antivirus & Antispyware and Sophos and managed to remove some malware: W32/SillyFDC-H, MalEncPk-BA, Mal/Beahv-053. But then i tried BitDefender last night and it started to work again but it seems to hoard all the resources coz u cant even access the start button or anything else. after doing a deep scan with BitDefender it detected & removed Trojan.Dropper.IRC.TKB. But still, after scanning, the system wont respond at all except for Taskmanager and when i shut down, the laptop freezes at the logoff screen AGAIN! Pls tell me what steps i can take to fix this problem. Thanks guys!!!

here's a copy of my hijackthis log:

Logfile of Trend Micro HijackThis v2... Read more

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Bought a new laptop for my daughter for college back in mid-May. She is by no means a gamer; this will be used for college work with Office 2003, emails, and internet. She takes very good care of it.

Since she got it it has run smoothly. Other than updating Vista and loading Avast Free over a month ago, this laptop has been used primarily for Word Documents, some simple gaming like Mong-Jong, and once she ran a DVD movie.

Tonight she booted up w/o a hitch. After everything loaded she decided to play Mong-Jong. 3 minutes into the game it froze. The cursor won't move. Control-Alt-Delete does nothing. The power switch does nothing. Right now it is running on battery power. I can't reboot.

Compaq/HP V6310 with 1 gig of RAM, Turion 64 X2 T-50, 100gb harddrive, Vista Home Premium.

Certainly could use some suggestions. Thanks.

A:New Laptop Freezes: Won't Shut-Down

Things like this happen, the annoying thing about laptops are their battery, so you can't just hard shutdown from the wall. If you can remove the battery, then leave it out for a minute or so, then the laptop should boot properly.

Or if you're not confident with removing the battery, you can always just wait around for the battery to drain

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hi every one... I just bought a new hp laptop with inbuilt windows 8...I don't have much knowledge of computer....and windows 8 is quite different....
my laptop is jus 25 days old but in these 25 days I had to forcefully shut it down 8 times by pressing the power button few seconds since it froze...
I just want to know how bad it is to forcefully shut down laptop this frequently??? how can I avoid it or solve it and what are its effects??

plssssssssssss help.... very worried!!!!

A:forced shut down!!

type on the start screen, Change what power buttons do,...go into the power settings and uncheck the Fast Startup option and save. You may have to use link at top to change settings that are grayed and unavailable.

Fast Startup - Turn On or Off in Windows 8

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message. something is open and I can't find what it is.
help needed
Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Professional, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i5-2400 CPU @ 3.10GHz, Intel64 Family 6 Model 42 Stepping 7
Processor Count: 4
RAM: 8080 Mb
Graphics Card: Intel(R) HD Graphics, -1988 Mb
Hard Drives: C: Total - 467399 MB, Free - 341757 MB; D: Total - 9437 MB, Free - 1125 MB; F: Total - 953867 MB, Free - 676816 MB;
Motherboard: Hewlett-Packard, 1497
Antivirus: Microsoft Security Essentials, Updated and Enabled

A:Solved: forced shut down

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How can one turn off the forced (planned) shut offs after Win updates?

A:Turn off forced shut off after updates?

Hello Bingus,

Selecting Notify to schedule restart in the tutorial below can help to stop the automatic restart for Windows Update.

Windows Update - Choose How Updates are Installed in Windows 10

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My WinXP Pro alerted me of a problem then dumped physical mem. This is the first time I've seen it, followed instructions on the blue screen and I restarted my lappy with no apparent problems.

But shorty after, my recently installed WinPatrol (free version) detected a "New Startup Setting" and asked Y/N for approval for " %systemroot%\system32\dumprep 0 -k ", no description or company name.

MS Win popped up also with "The system has recovered from a serious error" ... Send/Don't Send error report.

The lappy seems to work ok although I am working around the 2 windows mentioned above, I am hesitant to take further action since I have no clue what this all means ...

Did make a change yesterday by disabling VB scripting ability, prior to that I made some Real Player adjustments, don't know if these caused the problems. I could really use some help with this,


A:Solved: Windows forced a shut down ...

The "dumprep" is exactly what it says, its a dump report of the serious error being written to the hard drive. Its part of the Windows error handling. Allow it.

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"Your PC ran into a problem" error message and shuts down my computer. Happens about once and hour.

Please help

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Hello! I'm new to the site, but I hope my problems would get resolved somehow. Thank you in advance for those who'll be helping me.

Okay to start off, some specific descriptions of my computer. I use a laptop with Windows XP SP2 and I use Avira AntiVir Desktop as my main Anti-virus software. I use the free version of Malwarebytes Antimalware as an external scanner / alternative. Then I use Spybot Search and Destroy as my Anti-spyware software and Windows Defender as an alternative.

I think my problem (though I'm not sure) is somehow related to what I've been experiencing the past month, which I've posted at TechSupportForums but received no reply from. Although I think the problem is more serious now, after experiencing forced shut downs during a scan in safe mode.

The problem: Recently the laptop has been acting weird, lagging for about 3-5 minutes every 8-10 minutes in continuous intervals. At first I thought it was the typical problem where I just need to free up some space or uninstall some unused programs. However, even though I've tried freeing up space, defragging the computer, and other methods used to maintain an XP OS running smoothly, the performance never really improved. So I did not mind not getting an answer from the security section of TechSupport because It probably might have been only a simple problem not related to any security issues. However, since the last time I've done a scan, I tried it just today in safe mode. An... Read more

A:Forced shut down during Safe Mode

Hello, Cherubim Please subscribe to your topic so that you will be notified as soon as I post a reply, instead of you having to check the topic all of the time. This will allow you to get an email notification when I reply.To subscribe, go to your topic, and at the top right hand corner by your first post, click the Options button and then click Track this topic. The bullet the immediate notification bubble. Then press submit. We Need to check for Rootkits with RootRepealDownload RootRepeal from the following location and save it to your desktop.Direct Download (Recommended)Primary MirrorSecondary MirrorSecondary MirrorSecondary MirrorZip Mirrors (Recommended if you have a slower connection or if the Direct Download mirror is down)
Primary MirrorSecondary MirrorSecondary MirrorRar Mirrors - Only if you know what a RAR is and can extract it.
Primary MirrorSecondary MirrorSecondary MirrorExtract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).Open on your desktop.Click the tab.Click the button.Check all seven boxes: Push OkCheck the box for your main system drive (Usually C:), and press Ok.Allow RootRepeal to run a scan of your system. This may take some time.Once the scan completes, push the button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please. Please download Malwarebytes Anti-Malware and save it to your desktop.alternate download link 1alternate downloa... Read more

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I forget exactly what was running at the time but I forced the computer to shut down by holding the power button.

As I was doing it the thought ran through my head that it was a bad idea because the computer was in the middle of doing something.

Now it will not start up. I tries Start-up fix. could not do it sutomatically it said. Tried fixshell.exe, cannot run it. Says no restore point saved. Cannot run explorer from c:. Tried various registry fixes for "Black Scrren OD".

I'm at the point that I'm going to save the files I don't want to lose to an ext harddrive then restore my last back-up, which unfortunately is from 04/2009.

A:Forced Vistax64 Shut-down now will not start up

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A day ago I left my laptop for 10 mins. Like a normal laptop it fades out and I have to move the mouse to make it come back on. Anyway after this happened I tried going on the Internet but after about 5 mins the Internet freezes and can't recover. When I shut it down it either gets stuck on shut down or log off screen and I have to manually shut it down pressing the button. This has happened before but it fixes itself. This time it hasn't and the Internet won't work and it freezes on the shut down/ log off screen. Help!

A:Internet freezes and laptop stuck either on log off or shut down screen. Help!

Hello and welcome to TSF! What is the make and model of your laptop? Have you tired cleaning out the air vents with a can of air? Having clogged air vents can lead to over heating which can result in the symptoms you are having.

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Every time I try to shut down or restart my pc i get a grey screen with text saying
?1 program still needs to close
Waiting for explore.exe
Playing log off sound??
And the options ?force quit? or ?cancel?.

I can force quit and shut down/restart with no problem, but if I click cancel nothing happens. I?ve tried leaving applications running like firefox and ms word while shutting down to see if that would enable the option but nothing changed.
Also, occasionally windows won?t respond or delay an action. I?ve only noticed these problems after I reinstalled windows 7.

How can I fix the explore.exe and grey screen problem?

A:Canít cancel shut down. Forced to force quit

Diagnose using clean boot
Then report back. I guess the AVirus
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

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Hi there

I'm glad I got my copy before they shut down yesterday --not sure what the Movie industry is up to -- it's much more convenient storing DVD's etc on to a HDD and playing them at home via a server / NAS box --I don't want or need to carry around loads of physical DVD's -- apart from the hideous amount of storage they consume - and the toxic material used to produce these too.

Popular Blu-Ray Ripper Shuts Down Following Legal Pressure - TorrentFreak

R.I.P SLYSOFT (known as the Slyfox due to the logo)

(Note MakeMKV is still around for ripping - but for how much longer too).


A:Sad news --Slysoft (AnyDVD forced to shut down)

Thanks for the info

AnyDVD is not something I have used, but I hope this doesn't start happening to other rippers also
Like you I buy DVD's then rip for personal use as having the file on a media server is easier than going through lots of discs

If the movie industries want to promote digital downloads, then that's fine by me, but first make sure that if I buy a digital copy it is mine to keep forever and not linked with DRM to the store I bought it from, so I can play it however I wish (same as music industry now)

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Several times now I had to use the power button to shut down my pc.
This happens odd times. Last night I had been using Firefox, I.E. to visit various web sites (No porn sites) and a FTP program. When I went to shut down, I first closed all open programs except Zone Alarm and Norton and tried to close via windows. It did not work, even clicking on the browser icon did do nothing.
As I am not sure what to produce from the event viewer,I made a pic of July 27 events. I have not a clue how to read these events.
The other question, (just out of curiousity) When and why does one need to update the bios?

A:forced to manual shut down + bios question

RUn a virus check immediately. That looks normal at first glance, Johannes, but in fact the error components say *bowser* not bRowser

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Last weekend my system hanged up(because of many google chrome tabs, many opened folders and a game), i tried ctrl+alt+del, alt+f4, nothing was working. After waiting for an hour i forced shut down. When i started the system next day it showed a smart error(bad hard disk) and took me to bios page. Now from a week system is unable to boot and does'nt goes past windows animation screen and i have tried many things like 1) safe mode-no response (2) start up repair many times-no response (3) diagnostics which clears all test except 4 of 7 hard disk tests (5) chkdsk which clears my almost full hard disk without any problem and i am also able to use all my files by putting my hard disk into a ext hd usb case and plugging into my friend's pc . Then i tried to boot with my windows installation cd and when going in recovery console my drive letter was strangely d: which i changed back to c: using some diskpart command but after reboot a new problem creeped in i.e <bootmgr is missing> then i tried to repair it by going in command prompt of recovery console and using all the commands starting with bootrec . I also tried sfc/scannow/offdir--- command but after the whole day it was still stuck . Now i don't want to lose my files and don't have money to buy a new hd : please help . Thanks in advance . System specs dell 580s desktop windows 7 home premium , core i3 550 2nd gen processor 3.20 ghz , 4 gb ddr3 ram, skywalker motherboard h57 chipset, western digita... Read more

A:windows 7 unable to boot after forced shut down

it showed a smart error(bad hard disk)...
clears all test except 4 of 7 hard disk tests ....
You may not like it, but this is probably the reality of it. To confirm use this application to test the disk, from another machine

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Last night I had my laptop connected to my phone's mobile hotspot so I could get online and put in applications and listen to some music. I got a couple phone calls, which disconnected the hotspot and when I reactivated it, I couldn't open the network connections window on the laptop to make sure it was connected. However, I knew it was because I was still able to access the internet. Finally, when I went to bed, I closed the laptop, putting it into sleep mode. Now, after waking up and opening it, I still couldn't open the network window; it told me to restart to finalize updates, which I told it to postpone; none of the programs I had up (Windows Media Player, Mozilla Firefox, and a file folder for the music I was listening to) would close down; and when I told the computer to shut down, it wouldn't. So I did a forced shut down by pressing and holding the power button. Now, when I go to turn it back on, all I get is a black screen and the wifi button is orange. Nothing else happens.What is going on and how do I fix it? Please help.

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XP Security Tool suddenly appeared on my computer out of no where and I can?t get rid of it. I had removed a different rogue anti-spyware program (I can?t remember which one) about a month ago, using rkill and malwarebytes, but I?ve had the following problems ever since:-Computer freezes during shutdown (a blank blue screen) after ?windows is shutting down? message-All web searches are redirected-Programs frequently freeze/crash, forcing me to do a manual shut down-Can?t perform system restore-Computer doesn?t recognize external hard drive (which means I cannot backup)-Computer audio doesn?t work (speakers and headphones)*when I tried to enable the Windows Firewall I got the following error message: Error in SHELL32.DLL Missing entry:CONTROL_RUNDLL**error messages at startup: Error in BTHPROPS.CPL Missing entry:BLUETOOTHAUTHENTICATIONAGENTAnd Error in C:\PROGRA~1\THINKPAD\UTILIT~1\PWRMGRTR.DLL Missing entry:PWRMGRBKGNDMONITOR_________________________________________________________________________________________DDS (Ver_10-03-17.01) - NTFSx86 Run by t_heman at 13:41:35.45 on Mon 04/26/2010Internet Explorer: 6.0.2900.2180Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.1534.692 [GMT -7:00]AV: Symantec AntiVirus Corporate Edition *On-access scanning enabled* (Outdated) {FB06448E-52B8-493A-90F3-E43226D3305C}FW: Proventia Desktop *enabled* {D5FF068F-88CF-439C-B39B-43862474514E}============== Running Processes ===============C:\WINDOWS�... Read more

A:XP Security Tool, Forced Shut Downs, and Much Much More

Hello, ordak.My name is aommaster and I will be helping you with your log.I apologize for the delay in response we get overwhelmed at times but we are trying our best to keep up.If you have since resolved the original problem you were having, I would appreciate you letting us know. If not please perform the following below so I can have a look at the current condition of your machine.ThanksShould you still require assistance, please take note of the points below:Please track this topic by either adding it to your favourites or clicking the Options button at the top of this thread and then Track this topic.Please disable word-wrap before posting logs. This can be done by clicking Format and un-ticking the word-wrap feature in notepad. The logs that you post should be copied and pasted directly into the reply. Only attach them if requested or if they do not fit into the post.If you do not reply within 5 days, I will have to close your topic. Should you not be able to meet this, please notify me so that I will leave the topic open.Please do not install, update, or run any programs for the duration of the fix.If you do not understand the instructions I provide, please don't hesitate to ask. That's what I'm here for Please continue to reply to this topic until I give you the all clean. Just because there are no symptoms of infection doesn't mean that the computer is clean.If you are running Vista, please run all the fixes as an administrator. This is done by right... Read more

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Hello. I've seen quite a few of the same type problems in these forums and can not determine the cause.
I hope the zip file includes the .dmp file correctly, having trouble getting the permissions on it to work.

The crash cycle begins in games, typically, and in my event viewer it starts with an EventLog 6008 Error, then a Kernel-Power 41 Critical, followed by EventLog 1101.

I thought at first it may be my videocard overheating although in winXP it had no problems with the same games. Second thought was maybe psu is not supplying vidcard enough juice but rails seem fine and was same psu I had in XP build also. To try fixing it I did a partition delete, win7 clean install with no extra programs except the games that cause it to crash. And yes I've checked for updated drivers to everything I use. Same thing happening.

Will be glad to post any other events or log files if needed if anyone has an idea what is happening.
Thanks in advance.

A:BSOD graphics crash and forced to manual shut down

Quote: Originally Posted by Gannode

Hello. I've seen quite a few of the same type problems in these forums and can not determine the cause.
I hope the zip file includes the .dmp file correctly, having trouble getting the permissions on it to work.

The crash cycle begins in games, typically, and in my event viewer it starts with an EventLog 6008 Error, then a Kernel-Power 41 Critical, followed by EventLog 1101.

I thought at first it may be my videocard overheating although in winXP it had no problems with the same games. Second thought was maybe psu is not supplying vidcard enough juice but rails seem fine and was same psu I had in XP build also. To try fixing it I did a partition delete, win7 clean install with no extra programs except the games that cause it to crash. And yes I've checked for updated drivers to everything I use. Same thing happening.

Will be glad to post any other events or log files if needed if anyone has an idea what is happening.
Thanks in advance.

this bugcheck (024) has these Usual causes: Disk corruption, insufficient physical memory, Device driver, Indexing, Resident antivirus, backup, defrag programs, Disk/Drive failing/failure

Because of that I would start with running a chkdsk

Run CHKDSK /R /F from an elevated (Run as adminstrator) Command Prompt. Please do this for each hard drive on your system.
When it tells you it can't do it right now - and asks you if you'd l... Read more

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Hello all!

I have just recently encountered a problem with freezing on mp PC. Seems that when I log into windows after about 10-20 min the screen freezes with the image still intact but I cannot do anything except power button reboot, sometimes it will suddenly reboot as well. When the computer reboots it will freeze at the Windows XP loading bar screen. It will also freeze up if I try to do a Safe Mode boot (sometimes freezing at the selection screen). I tried to do a windows repair using the XP disk but it will freeze while it is loading the drivers. I have also tried to use MemTest but while it is going through its test passes it will freeze thier to. I have started to replace components that I thought would be the problem: power supply (430W to 650W, video card (now an NVIDIA 9600 GT 512 PCIe, even the DVD drive (as this first started to happen while running a cd based program. I have gotten to the point to where I do not know what is happening, soon I will be to the point to where I am going to end up upgrading everything in the PC trying figure out what the culprit is.

A couple of weeks ago I did notice that the Windows clock and date had reverted back to the origional MFG's BIOS settings which I had to fix. Could this be the result of a dying BIOS battery? When I ran MemTest it had made it to the 6th pass so I do not think it is a memory issue which leaves the motherboard, CPU, and hard drive left as culprits.

I am at my wits end on this and getting frustrated ... Read more

A:Computer freezes at 20 min then instantly when rebooted?

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When certain programs are run, or when i get to a certain point in a game, or sometimes at random times in certain games, my PC will just freeze. All sound stops, the lights on my keyboard stop animating, and nothing is responsive. The only way out of
this is to reboot. After checking the event log all the errors have been the same. After a quick test, an extension of Autodesk Inventor 2017 called mesh enabler crashes the pc when i click on the part inside autodesk. I timed it. From clicking on the part
at 23:37 which froze the pc, until 23:38 where i hard rebooted the pc. The event log gave the time stamp of 23:39, and that was when i was brought to my desktop. 

Source: Kernel-Power, event id :41, task category:(63)
Windows 7 home premium
AMD FX(tm)-8350 eight core @ 4.62Ghz
GTX 1080
16 GB ram

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My problem. Uh. For a while now, explorer would crash when I opened any folder. It'd give me an error, something about dividing by zero? And if I closed or accepted the error, explorer would restart. If I moved it out of the way, explorer would usually work fine, though it'd sometimes freeze up.

Then, it started shutting down firefox. Maybe not the same thing? I don't know. I had a picture of the error but I lost it.. I've been having a rough day, I apologize. But yeah, it'd shut down after a period of extended use, no warning, just boom. freeze in the middle of whatever, "firefox has experienced an error" or something, and it'd die.

a few other things programs have unexpectedly shut down, too. some background processes I don't use, my chat client, notepad once, even. I don't know.

Today, I restarted my computer to clear it up, get it to run faster, and there was a spyware claiming to be spyware removal program waiting for me? I didn't get a picture or anything, I just blocked it from my startup list when spybot's teatimer alerted me, and I couldn't find it in my process list using task manager, or procexp. So I'm at a loss. I killed it, rebooted to make sure, and it's been taking me about ten times as long for my computer to boot up.

I don't know. Any help would be greatly appreciated.

Oh and. the gmer log? ark.txt? I use http://www.fspro.net/my-lockbox/, My Lockbox, to hide files. Nobody else uses my PC, but I like the security? Anyway, it seemed ... Read more

A:Programs forced shut, fake spyware removal program

Hello, stiqe :)
Welcome to TSF

My name is Billy O'Neal and I will be helping you. (Billy or Bill is fine, if you like.)
Please give me some time to look over your computer's log(s).
Please take note of the following:In the meantime, please refrain from making any changes to your computer.
Also, even if things appear to be running better, there is no guarantee that everything is finished. Please continue to check this forum post in order to ensure we get your system completely clean. We do not want to clean you part-way up, only to have the system re-infect itself. :)
If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.
Finally, please reply using the button in the lower left hand corner of your screen.
Old topics are closed after 3 days with no reply, and working topics are closed after 5 days. If for any reason you cannot complete instructions within that time, that's fine, just put a post here so that I know you're still here. We get a lot of people who simply leave, and if there is no contact for that amount of time I will have to assume you have "vanished" .

I do not recommend that you have more than one anti virus product installed and running on your computer at a time. The reason for this is that if both products have their automatic (Real-Time) protection switched on, then those products which do not encr... Read more

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I have Toshiba Satellite C55-B815 laptop, I forced shut down my laptop during the windows update and now when im turning on the laptop its not turning on, please help!

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I forced my computer shut down (by pressing power for long time) the last time it was doing windows update.
Since then PC is not shutting down. It turns off the screen and some seconds afterwards, it shows the windows start screen (on windows 8.1) again. To shut down now, I am having to press power button continuously.
Can anyone help

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Hello guys, i recently got infected by some nasty something.I ran malwarebytes full scan and combofix (which deleted some files in SysWoW64 and SimpleScreenShot.exe), after having done a system restore (restored to state of 4 days ago).Before all that, my PC opened CMD after booting for a sec, then closed it again, 5 to 10 mins later, the screen went blank and there was no sound anymore. As neither screen nor sound got back, i forced the pc to shut down, but it's light still remained on. Most off that is gone, since i restored system and used combofix, but i read, that i should post my log, so one of you could review it and make sure my pc's clean again.Hope it's not that bad and,Thank you very much in advance, greez.ComboFix 12-05-05.05 - pc 05/05/2012 13:53:09.2.8 - x64Microsoft Windows 7 Ultimate 6.1.7601.1.1252.1.1033.18.9207.7187 [GMT 2:00]Running from: c:\users\pc\Downloads\ComboFix.exeAV: Microsoft Security Essentials *Disabled/Updated* {9765EA51-0D3C-7DFB-6091-10E4E1F341F6}SP: Microsoft Security Essentials *Disabled/Updated* {2C040BB5-2B06-7275-5A21-2B969A740B4B}SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}..((((((((((((((((((((((((( Files Created from 2012-04-05 to 2012-05-05 )))))))))))))))))))))))))))))))..2012-05-05 12:00 . 2012-05-05 12:00 -------- d-----w- c:\users\Default\AppData\Local\temp2012-05-05 11:43 . 2012-04-13 08:46 8917360 ----a-w- c:\programdata\... Read more

A:Screen goes blank, sound away, no regular shut down possible, pc light stays on after forced shutdown

Hi,Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.Please subscribe to this topic, if you haven't already. Click the Watch This Topic button at the top on the right.

Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.

Please reply to this post so I know you are there.The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.Once I receive a reply then I will return with your first instructions.Thanks

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Hi I posted this topic within the "am I infected" forum [ Link located here: http://www.bleepingcomputer.com/forums/t/147254/at-startup-a-windows-security-center-window-opens/ ~ OB ] but looking at this forum I feel there are a number of users who have the same problem as I have. A fake Windows Security Center message pops up. I have run anti-malware and anti-spyware programs to remove this problem and it does not work. Plus occasionally the computer is forced to shutdown by this message. I have listed the Hijackthis log at the bottom of the next message. Anybody please help me !!! this thing is frustrating and keeps shuting down my computer. I'm willing to follow your instructions if you look at my log. I would really appreciate it...Hi,I followed all your instructions unfortunately the Superantispyware did not find any threats or issues. When I boot in safe mode the Window security center window pops up. I do not think this antispyware program will help this looks like a deep rooted bug or malware program. I tried to retrieve the log you mentioned from Super antispyware, but it was not listed in the log area of the program. This windows security window pops up every time at startup in normal or safe mode. Plus there is icon in the bottom system tray which pops up with some balloons saying there are system failures on my machine and I need to click on it to download some programs. I know it's fake because there are misspellings in the message, also this malware keeps shuttin... Read more

A:Fake Windows Security Center Message Pops Up At Startup & Forced Shut Down Problems


I would like to have this topic closed, somebody helped me resolved this issue. I want to thank all of you for your advise and support.


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(Read through the FAQ's & posting guidelines, detailed description can be found below the log - thanks.)

Here's the HJT scan results:

Logfile of HijackThis v1.99.1
Scan saved at 7:38:09 PM, on 2/2/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)

Running processes:
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 6.0\avp.exe
C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 6.0\avp.exe
C:\Program Files\Google\Gmail Notifier\gnotify.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\Program Files\SpywareGuard\sgmain.exe
C:\Program Files\SpywareGuard\sgbhp.exe
C:\Program Files\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =

R0 - ... Read more

A:System Freezes Often, Forced To Restart PC Each Time

Update: I received and installed two replacement memory sticks a few hours ago.
In the obviously limited time that they've been installed, (with numerous active processes being used) the system-freeze issue has not come up, fortunately.

However, I don't know if the new ram will ultimately resolve the issue, only time will tell, and I'll post back if that's the case.

I was still hoping that someone could provide any feedback to a HJT scan of my system...

Here is an updated log:

Logfile of HijackThis v1.99.1
Scan saved at 10:25:57 PM, on 2/6/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)

Running processes:
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 6.0\avp.exe
C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 6.0\avp.exe
C:\Program Files\Google\Gmail Notifier\gnotify.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\Program Files\PERFECT SERIES\Optical MOUSE\4.0\MOUSE32A.EXE
C:\Program Files\SpywareGuard\sgmain.exe
C:\Program Files\SpywareGuard\sgbhp... Read more

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The freezes started a few days ago, then shut downs at odd times with bsod info available upon reboot. I don't know if they are related but presume so. Any help is most appreciated.

A:BSOD at odd times, also freezes that require forced shutdown

Is the firmware for your SSD up-to-date?

Check for one and see if the stability returns.

Security App
Crashes indicate Norton being a possible cause. Remove Norton and replace with Microsoft Security Essentials to see if it provides more stability. Uninstallers (removal tools) for common antivirus software

Microsoft Security Essentials and Malwarebytes are recommended from a strict BSOD perspective. They do not cause blue screens on the system as other AV products do.

Microsoft Security Essentials for Windows
MalwareBytes Free

Do not start the free trial of MalwareBytes, unselect that option when prompted.

Update and make full scans with both separately.

Virus check
Scan your system with the following:

Kaspersky TDSSKiller - TDSSKiller Rootkit Removal Utility Free Download | Kaspersky Lab US

ESET online scanner - Online Virus Scanner Eset

Windows Defender Offline (optional)/in case above two show infection) - Run Windows Defender Offline

Hard Drive/Storage
Post disk summary using CrystalDiskInfo software - CrystalDiskInfo

For how to upload a screenshot or file, read here

Make a Hard Drive test from the mfg website: Hard Drive Diagnostic Procedure

For errors on your Hard drive(s): Disk Check

Start up
Keep less stuff at the start-up. Only anti-virus, this helps avoid driver conflicts and improves time to log in to windows.

Performing a Clean Startup
Startup Programs - Change ... Read more

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Dear all,

I have an odd issue with my laptop since upgrading to Windows 10. The first time I boot I cannot connect to my home Wifi, however when I reboot I can. It is always the same every time I switch it on in that it will only connect on the second boot.

Any ideas?



A:Laptop has to be rebooted to connect to Wifi

Have you tried reinstalling the driver?

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Dear Experts,
I'm struggling with the following issues with my laptop.
1. Laptop gets rebooted automatically at times (not always), thus, loosing all my work intermittenly
2. Laptop never gets hibernated and I'm not able to resume my work. It always gets restarted and Windows Login screen appears when I hibernate.
3. Few Windows Updates are not getting applied at all for many days now (please refer below for the list of Windows Updates not getting applied). All the updates are getting downloaded and seems like installted. During installation, laptop gets rebooted automatically and it shows like "Windows Configuring.... Do not poweroff your system...". But when we login and check for Windows Updates, it still shows the "Windows Updates Failed". Try again!
Office 2013
a. Security Update for Microsoft Office 2013 (KB3039782) 32-Bit Edition
b. Security Update for Skype for Business 2015 (KB3039779) 32-Bit Edition
c. Update for Microsoft Office 2013 (KB2975869) 32-Bit Edition
c. Update for Microsoft Office 2013 (KB2986156) 32-Bit Edition
c. Update for Microsoft Office 2013 (KB3054797) 32-Bit Edition
c. Update for Microsoft Office 2013 (KB3054853) 32-Bit Edition
Windows 7
a. Microsoft .NET Framework 4.5.2 for Windows 7 x64-based Systems (KB2901983)
b. Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1 for x64-based Systems (KB2937610)
c. Update for Windows 7 for x64-based Systems (KB3035583)
Kindly help me fixi... Read more

A:My laptop gets rebooted automatically, Never gets hibernated

Hello   ,
I am not an expert, but I would like to know do you see BSOD before restart?
Please download MiniToolBox, save it to your desktop and run it.
Checkmark the following checkboxes:
§  Flush DNS
§  Report IE Proxy Settings
§  Reset IE Proxy Settings
§  Report FF Proxy Settings
§  Reset FF Proxy Settings
§  List content of Hosts
§  List IP configuration
§  List Winsock Entries
§  List last 10 Event Viewer log
§  List Installed Programs
§  List Devices
§  List Users, Partitions and Memory size.
§  List Minidump Files
§  List Restore Points
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
Download Security Check from here or here and save it to your Desktop.
§  Double-click SecurityCheck.exe
§  Follow the onscreen instructions inside of the black box.
§  A Notepad document should open automatically called checkup.txt; please post the contents of that document.
Download WhoChrashed: http://www.resplendence.com/download/whocrashedSetup.exe
 How to install; 
Double click to start install then Next; Check option I Accept the agreement then Next;  
Click Next and Ne... Read more

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So I left my computer on to go shopping with my family, and I come back, reboot it from sleep, and I find the display greyscale.

So, I tried a restart, and it was fine until I logged on, and the screen reverted back to greyscale.

The graphics card is a NVIDIA GeForce 9800M GS. And I am currently scanning using Malwarebytes, though not in Safe Mode.

So please help me, I can't do any of my work without color.

EDIT: Malwarebytes has not picked up anything.

A:Laptop goes greyscale after being left on and rebooted

Um... I think something went wrong with my computer... more....

I took a friend's recommendation and uninstalled the driver and tried to install it again, but I come up with an NVidia Setup Error saying


The NVIDIA Setup program could not locate any drivers that are compatible with your current hardware. Setup with now exit.

Um... what just happened? Did I do something that I wasn't supposed to do? This is probably in the wrong section right????

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please help i have no idea what this means and am told i need to download a something... card?

A:I have rebooted by laptop but now cannot access internet as ive lost the hardware???

Do you mean you reinstalled the Operating System? Was it Vista?

Please Post your make and model of PC so others can help.

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Hi everyone, I don't know if this is posted on the right place, if it isn't tell me please.
So, I was busy on my computer with windows 8 on it and some programs got stuck and I couldn't close them anymore.
So, I pressed the off button and kept pressing it 'till my laptop turned off.
Now, I restart it and everything is gone, all my applications are gone, I can't find anything, I can't even access my Desktop...
Help would be appreciated.

A:Forced shutdown resetted laptop

If the data you had on it is important then dont mess with it anymore, remove the harddrive and connect it to another computer via SATA to USB or a USB dock and recover your files with data recovery software.
There are free ones like RECUVA, make a folder in the working PC called BACKUP or whatever you want and recover the files to that folder.

Depending on the problem on your HD you may need to use different recovery software.

Once you have all the files that you want recovered, then try to fix your damaged HD. try CHKDSK /F or scandisk or other programs youre comfortable with.

Then reinstall it into your laptop and see if things are back to normal..

Good Luck


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Hi Guys,

In the last few days this Acer Aspire 5535 Laptop, crashes during a reboot cycle, this is on the powering down phase. After this takes place a system restore is required which takes it back to the state prior to the reboot.

Powering on from cold and shuting down present no problem, this presents its own issues when installing new software.

Any help that you guys can give on this would be appreciated.


A:Laptop Crashes When Rebooted, no issue when shutdown and boot takes place?

Please post this info to give us a hand in sorting out the issue: http://www.techsupportforum.com/f217...ns-452654.html

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After I shut down my laptop or close it, the little white light doesn't turn off. Need help, thanks.

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I had to do a forced shut down of my laptop last night as it wasn't responding, but when I tried to turn it on today, the power lights come on, but it doesn't get past the illuminated black screen. My laptop had a full service including a hard drive replacement less than a month ago and had been working perfectly until now (I only had to force the shut down because I had way too many tabs open which were causing it to run slowly). Operating system is windows 10 and it is an asus x550c. Any help would be greatly appreciated!

A:Laptop doesn't boot up after forced shutdown

Lets try doing a hard reset on the Laptop

This will work for Laptops that have a removable battery
Remove the Battery
Unplug the Power Adapter/charger
Now hold the Power Button down for 60 seconds - let go of the Power Button

Now Put back JUST the power adapter/charger back into the Laptop
Start the Laptop up
If it now Starts up OK
we know its working and can put the battery back in - But first we need to use the normal windows Shutdown on the Laptop, before we can put the battery back in.
So, run the shutdown , when the laptop turns off completely
remove the power adapter/charger lead again

Put the Battery back into the laptop
Put the power adapter/charger back into the laptop
Now see if laptop starts {sometimes batteries can fail and stop the Laptop starting}
If the PC starts OK with the battery , then all should be fixed


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Myself, along with a couple of other people on this forum have been experiencing the exact same problem. I also found some other people on other virus help forums who have the same problem as well. This new ?virus? seems to be spreading, and no one seems to know what to do about it. It just started during the beginning of April.

The main problem is that my computer just keeps randomly freezing. It can happen every 10 - 15 minutes or even up to an hour. The computer just freezes and you can?t do anything except for seeing your mouse move around. Ctrl alt delete does nothing at all either. It just locks up and you are forced to manually turn off the computer and restart it. It is extremely frustrating. It all started during the beginning of April where my computer restarted on its own, then it just started freezing up.

I ran several anti virus programs, spy ware removal programs, and an AVG scan and could find nothing of any relevance. I even had a technician come to my house and he couldn?t find anything. He thinks that it?s the memory or ram, but I highly doubt that, my laptop is only like 2 years old.

Any help would be greatly appreciated. This is a new virus I believe and it is driving me insane, thank you!

I have ran a Malware Antimalware Bites scan, AVG, Ad Aware, Spybot, and SUPERAntiSpyware scans, all found nothing.

Here is my Hijackthis log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:31:35 PM, on 4/5/2009
Platform: Windows XP SP2 (Win... Read more

A:Computer keeps freezing randomly, Freezes randomly and forced to restart

Hello and welcome to TSF.

HijackThis is no longer the preferred initial analysis tool in this forum

We want all our members to perform the steps outlined in the link given below, before posting for assistance. There's a sticky at the top of this forum, and a

Having problems with spyware and pop-ups? First Steps

link at the top of each page.

Please follow our pre-posting process outlined here:


After running through all the steps, you shall have a proper set of logs. Please post them in a new topic, as this one shall be closed.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.

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My system worked fine on Windows 8.1 and I said no to the Windows 10 upgrade numerous times. Then I woke up one morning and saw that Windows 10 had been added to my normal updates for my system. Ever since then the keyboard is not working right. Everytime I try to type with it it will send me to a shortcut for the corresponding letter. So when I type the letter H it opens up my history. Or if I type the letter S and opens up my save as folder. Also the x button seems to be repeatedly going. I wonder if there is a way to get my computer out of shortcut mode if that is a thing. Any help will be very much appreciated and if you have any questions for me please post them and I will answer them as soon as possible thank you very much for your help.

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Ok, so I had to force a shutdown yesterday because explorer.exe suddenly froze and I couldn't even get Process Hacker to restart explorer. I held down the power button and turned the laptop off. Since then, I haven't been able to boot at all. I get a black screen, as if the screen hasn't turned on at all. Just the power LED lights up. And since it won't even reach the BIOS screen, let alone give repair options for booting Windows 7, I'm stuck. I tried connecting it to an external LCD display (which always works) but even then, blank screen. So I guess the display is still alive.

I have a Dell Inspiron 1525 laptop. The DVD-drive spins and even ejects when the laptop is turned on, but it won't boot from any recovery disc. I've tried starting it with one of the RAM sticks removed, tried swapping the other one in the other slot too, tried starting it with the battery removed and directly from the adaptor, tried starting it with the Hard Drive and DVD-drive removed, in all possible combinations.
I've even tried just leaving it on for hours, hoping that it would just work randomly, but no use.

I've gone through a gazillion pages on the internet in the past day, reading about similar cases. To me, it seems like forcing a shutdown somehow messed with the BIOS. I really want to find the damn CMOS cell and try to reset the BIOS, but in this particular laptop, dismantling is a nightmare. I can't get past taking the palmrest apart. I'll have to take it to a technician to check th... Read more

A:Blank screen: Laptop won't load BIOS after forced shutdown.

I think you should take out the CMOS battery, so you can reset the BIOS?

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i have a fujitsu siemens esprimo mobile v5535 running on vista home basic, it is up to date in the windows update.
Processor: Intel(R) Celeron(R)CPU 570 @2.26GHz 2,27GHz
Memory (RAM): 2 GB, 32-bit operating system

My laptop is having a few issues;
1. doesn't shut down at all or takes a long time shutting down, eventually i have to pull the battery out to shut it down.
2. it some times freezes if i have more then one window open.
3. when i press Ctrl, Alt, Delete the task manager window does not open even when though it shows the little icon in the bottom right hand conner.

please advise.


A:won't shut down and freezes

Welcome to TSG.
You didn't mention if you have any virus and malware protection? Did you ran any and was anything found?
Does you laptop overheat maybe?
There could be many reasons for freezing up.

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Hi, for the last week, my computer does not shut down completely. It gets to the "windows is shutting down" screen and then just freezes there, so ultimately I have to hit the power button to get it to stop. It appears that there is nothing going on at the point that it freezes, as I wait for the little hard drive in action icon to disappear before I shut it down.
There have been no major changes on my system since this started happening except:
1. I installed a driver for bluetooth adapter
2. I installed "Bittorrent" and had some fun downloading stuff on the internet for a few days. Bittorrent has since been uninstalled and the related files deleted and my computer is pretty much Fort Knox with anti-virus, anti-spyware, fire wall, etc etc.
3. I ran my anti-virus scan the other day and avast found the file DCPROMO.LOG file (in Windows/debug folder - what is that about?) that was apparently infected with W32.Trojan virus.
Seriously, other than the above, a day in the life of my laptop is pretty dull. Any ideas on what would cause it to not be able to shut down completely?

A:XP freezes in shut down...

Sounds like its not a virus, but to be sure you could try some online scans. Also, try a repair install of XP using your XP disk.

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My power button action random changed to "shut down" a few days ago. It used to be lock.

I accidentally clicked it at the time and couldn't abort shutdown in time.

Computer shut down and installed windows updates (I don't recall having seen pending updates, but could have missed it).

Now this button is stuck on "shut down"... and it has the shield mark thing beside it.

Any idea what this means?

A:Power button button forced to "Shut down"

The shield icon is a part of windows update; and basically means if you tell the system to shut down; before it shuts down; it will install the updates first; and if you boot back up after it shuts down; before you get to the logon screen; it may say windows is configuring updates.

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sometimes when i try to shut down my pc, soon after the "shutting down" screen the computer hangs
this happens when i shut down while the net is still connected
or when i try to connect to the net and it gets stuck on the "registering your computer on the network" screen and after some time it gives me some error and redials in 30secs.

This was the error reported in event viewer:
CoId={E9F17D23-3EF7-4CE3-9C98-1E46F157844F}: The user RattleSnake-PC\Rattle Snake dialed a connection named Broadband Connection 1 which has failed. The error code returned on failure is 0.

though the connection fails to establish the network icon in the system tray says iam still connected even though iam not and when i try to shut down the pc it hangs in the same screen
this connection failure usually occurs when iam connecting to the internet the second time in the same session

someone please help.......

p.s. atleast tell me what processes i need to end so that the system shuts down properly

A:win7 freezes during shut down

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