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Lenovo y40-70 -- finally broke down and purchased lenovo's recovery media; it won't boot?

Q: Lenovo y40-70 -- finally broke down and purchased lenovo's recovery media; it won't boot?

The disk that was sent to me is a USB written in Universal Disk Format - never seen this format before. It was uninitialized so i considered trying to activate it in a few ways, through diskpart in windows, and also by cloning via linux and adding boot flags to the partition it was written to. No luck, though. I'm reluctant to do much more, considering I paid money for this drive; what gives? How does one use this mysterious little drive?

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RELEVANCY SCORE 200
Preferred Solution: Lenovo y40-70 -- finally broke down and purchased lenovo's recovery media; it won't boot?

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

RELEVANCY SCORE 93.6

[Moderator note: Added model number number to subject for discoverability.  ^AG]
 
I had to purchase a new hard drive due to disc failure warnings via the smart tests.
I had backed up my files on an external hard drive. When I purchased my laptop, I also purchased the Lenovo recovery disks.
I installed the new hard drive with little issue.I booted the computer up, no problems. It loaded the disc 1 of the recovery set.I answered the intro questions, it started the process and in less than a  minute I received the "Product Recovery: Recovery failed" message.
I checked the forums and I do not see a resolution. Maybe I missed it. The OS is Windows 7. Machine type: 2436Model: CTOBIOS: G5ETA6WW (2.66 )
 
Any help is appreciated.

 
Moderator note: image containing serial number removed to prevent abuse

A:W530 - using purchased lenovo recovery 3 disc set - Recovery Failed

I wonder if it isn't a windows licencing issue ? I am not if M$ are still supporting installs of Win7 and maybe something is failing there if you are online during the install. Also it will not install if the previous install was upgraded to Win 10 during the period when it was offered for free.Just throwing some possibilities around.

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RELEVANCY SCORE 92.8

I had to purchase a new hard drive due to disc failure warnings via the smart tests.I had backed up my files on an external hard drive. When I purchased my laptop, I also purchased the Lenovo recovery disks.I installed the new hard drive with little issue.I booted the computer up, no problems. It loaded the disc 1 of the recovery set.I answered the intro questions, it started the process and in less than a  minute I received the "Product Recovery: Recovery failed" message.I checked the forums and I do not see a resolution. Maybe I missed it. The OS is Windows 7. Machine type: 2436Model: CTOBIOS: G5ETA6WW (2.66 ) Any help is appreciated. Moderator note: image containing serial number removed to prevent abuse

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RELEVANCY SCORE 86.8

Hello everyone, It has been a while since I had to setup a hard drive with partions, etc. to install an OS.   I'm hoping someone can assist and point me in the right direction.  Windows 10 came in down off the intenet (without authorizion) and made my system unusable.  At least that is what I beleived at the time.  Come to find out the brightness was dim.  urgh...      So I removed the hard drive and retrieved my data.  In the mean time, I ordered from HP the "Recovery Kit" on USB.  I reinstalled the hard drive, inserted the USB drive, powered up, hit esc, selected boot options, and booted to the USB.  HP Recovery dialog is displayed, explaining how the process would work. Asked me if I wanted erase all hard drive data, and reset to factory specifications. I selected Yes, and clicked NEXT.  The dialog title "Factory Image Recovery Prepartions" suggests that the USB Recovery is just what I needed!  yay! The dialog stated, -Reformating windows partion and gave % complete until done.-Copying files required to RESTORE Hard Drive and gave % complete until done.-Restoring files to hard drive Received Error message Windows cannot find 'E:\System.sav\util\rStone.exe' make sure you typed the name correctly and try again. I did not type anything, just clicked.   I clicked OK on the error message.  Then received message Recovery Prepartion is complete and after restart the ... Read more

A:BOOT MGR is missing and recovery media purchased from HP wil...

@MikeNOTHPFAN Hello;Allow me to welcome you to the HP forums! Sorry about the USB recovery stick problem -- but you need to get HP to replace this with one that works.We can not do that for you, so we have been directed to tell you to contact HP Customer Support, and tell them that the USB Recovery Stick is NEW and not working, and tell them the error message you are seeing.  They are then supposed to send you a new USB Recovery Stick.If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.htmlNOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!If you have trouble finding a phone number, then try: 1 (800) 474-6836Good Luck

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RELEVANCY SCORE 85.2

New low in customer service. Had a Lenovo tech here to do a warranty replacement of the display on my laptop and he left it in much worse shape than he found it and gave us a scare as an added bonus. He was yelling and clearly kicking things around out of frustration several times while he was here and then just left. I had debated asking him to leave but was honestly afraid to engage him, but having him just leave was really odd. Called the cops to be sure it was documented and to see if there was anything else we should do. And while that was all odd enough, then I called Lenovo to see what they would do to sort this out and all they can do is escalate me for a call from a supervisor in 2-3 business days.  Got an email yesterday saying they would get back to me in one business day and then tonight got this gem from escalated support: Subject: 02554745 [ ref:_00D30V2Wu._5001412BHaF:ref ] Hello Mr FreemanThis is regarding your Lenovo computer and the recent onsite service for your unit. I certainly apologize if the onsite technician did not repair your computer to your satisfaction.It is Lenovo's policy to ensure complete customer satisfaction and professional service to our customers. Please advise if your machine is still inoperable.Thank youRosemaryLenovo Case Managerref:_00D30V2Wu._5001412BHaF:ref***They seem to be missing the fact that the tech broke the machine and was so creepy we called the cops.

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RELEVANCY SCORE 79.2

Hello,  My serial number does not qualify for Lenovo recovery media download.  I was wondering if anyone knows what number to call to order this for a Flex 3 - 1120?   Thank you!

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RELEVANCY SCORE 79.2

Hi All, I am attempting to download Recovery Media from the Lenovo website for my new X1 Carbon. I go to the Site indicated in the documentation provided with my new laptop; http://www.lenovo.com/lenovorecovery however once I log on neither the 'Reset' or 'Submit' buttons work on the page. I am therefore unable to organise Recovery Media, which is very frustrating. I have tried the following browsers; Chrome, Edge and Firefox! Any help from Lenovo here would be great. Kind Regards, David

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RELEVANCY SCORE 78.4

Lenovo yoga 2 11 I amplanning to install recovery media that i bought fromlenovo oem for my laptop's factory windows install but the laptop is saying that everything is done on the install but it wont get pass "process recovery file(mops.dat)... the product recovery window when it is booted from usb in uefi mode or legacy support both those will boot the recovery usb oemwindows and begin the install on it but when it reaches process recovery file(mops.dat) a new message comes up during its progress, when it is almost 99% done it displays "product recovery"it says "Error when recovering click yes to try again. Click no to exit installation. I have tried Yes when it does so it sits on the screen that shows the install progress but if i select no it will restart. It then says loading files after it says lenovo and has a few windows cmd windows that are running it tries to finish then it stops and restarts and keeps doing that untill either box it wont pass or it it is standing on a blank screen. I have tried different combinations andthe os optimize defaults in the bios settings but i havent gotten any luck getting it pass the product recovery error, I can still boot usb for the oem recovery install wichis windows 8.1 which i bought from lenovo it will still boot fromusb in legacy support or it will still allow it to boot in uefi from bios boot menu, and i can still change bios settings but i cannot get to desktop or runfolder my computer folders like my computer or homescreen.&... Read more

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RELEVANCY SCORE 78.4

Hello guys. I'll restore my system using a factory recovery media (Lenovo USB Recovery Creator - Lenovo Digital Download Tool), but someone knows if it restore OneKey features, or it's only Windows? Thanks.

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RELEVANCY SCORE 78.4

Lenovo yoga 2 11 I amplanning to install recovery media that i bought fromlenovo oem for my laptop's factory windows install but the laptop is saying that everything is done on the install but it wont get pass "process recovery file(mops.dat)... the product recovery window when it is booted from usb in uefi mode or legacy support both those will boot the recovery usb oemwindows and begin the install on it but when it reaches process recovery file(mops.dat) a new message comes up during its progress, when it is almost 99% done it displays "product recovery"it says "Error when recovering click yes to try again. Click no to exit installation. I have tried Yes when it does so it sits on the screen that shows the install progress but if i select no it will restart. It then says loading files after it says lenovo and has a few windows cmd windows that are running it tries to finish then it stops and restarts and keeps doing that untill either box it wont pass or it it is standing on a blank screen. I have tried different combinations andthe os optimize defaults in the bios settings but i havent gotten any luck getting it pass the product recovery error, I can still boot usb for the oem recovery install wichis windows 8.1 which i bought from lenovo it will still boot fromusb in legacy support or it will still allow it to boot in uefi from bios boot menu, and i can still change bios settings but i cannot get to desktop or runfolder my computer folders like my computer or homescreen.&... Read more

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RELEVANCY SCORE 77.6

HELP ! I have purchased Win 8.1 recovery media 64 BIT - USB - from Lenovo a year ago and am trying to use it again to to a clean install of Win 8.1. I am on Lenovo Y50-70. I have tried going through System Restore via the novo button, and it does work eventually but once I power off I can not get laptop to turn on again. Recently ran rest through Lenovo Product Recovery program however over a day passed and I finally saw a 'setting up windows' screen with little circle of dots but then it shut down. I have tried re-starting and its still doing this taking hours to boot up thing, which all started a couple weeks ago immediately after a Windows 10 update and the driver updates for Nvidia GeForce 860M and Intel HD 4600 graphics. Then sleep mode & hibernation would not work and it has snowballed from there. THis is why I am trying to reinstall Win 8.1 which was the OS the laptop came with. ALso, when i get to Windows Setup box it said: Windows is installing the following items:C:\SWWORKBCD0B.CMD (check mark)C:\DRIVERS\DPINST.CMD (check mark)C:\SWWORK\DOWORK.CMD (it hangs on this one and nothing happens)C:\SWWORK\FINISH.CMD BIOS:USB Legacy - EnabledSATA Controller Mode - AHCIBoot Mode - Legacy SupportBoot Priority - Legacy FirstUSB Boot - EnabledOS Optimized Defaults - Win 8 64 bit If anyone can please help me and ket me know what I am doing wrong that would be much appreciated. 

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RELEVANCY SCORE 77.6

Hello, where i can get recovery media for my Lenovo Y510P laptop, when my recovery partition is damaged. Can anybody help me? Does anybody have original Recovery disc or someting, where i can install clean OS? If you can help me, please contact me. Its possiable that we can share media with Google Drive or someting. Thank You!Contact: Email: [email protected]  

A:Lenovo Ideapad Y510P: How to get recovery media?

If you mean the factory recovery files try Lenovo for a recovery disc set if available. If you mean for the OS alone just download the MEDIA CREATION TOOL from microsoft which you will use to download the OS installer. As to drivers go to the download site for your unit to download them.

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RELEVANCY SCORE 77.6

Our company is retiring older laptops and we would like to reinstall the orginal version of Windows that came with the computers.  I looked under each laptop and I can't seem to find the product key in order to reactive Windows.  Here are the serial numbers in question: R8A4A5TR8M5K35R8A4A5PR8A4A5DR8M5K48R9BW6YTR8A4A5WR8A4A5P Could someone please verify that these laptops came with an activated version of windows and where to get the product key and recovery media in order reinstall windows. Thanks, Matt

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RELEVANCY SCORE 77.6

Since you have to hunt around different Lenovo sites (and other sites) to find out about these softwares, I decided to make a post to get feedback from actual Yoga owners on how these programs interact, what they do, which ones are prerequisite, and which ones are unnecessary. Please don't take this as a blanket answer. This is just what I have found. It might be right - it might be wrong. I'm looking for others to post their experiences as well. Lenovo System Interface Foundation Driver - Necessary prerequisite (missing driver in device manager without it). It allows the Lenovo Utility and Lenovo Companion to work. Lenovo Yoga Mode Control - Necessary if you want to use your yoga to seemlessly change between all the different modes (laptop, tablet, tent, stand). This software is responsible for autorotating and putting Windows into tablet mode. Lenovo Utility - Recommended(?) This one I'm not too sure on. I remember that I was missing some function that I wanted but I can't remember what it was now. Maybe battery cycle count and health? Lenovo Companion - I don't have this one installed and don't think it's necessary but would like someone else to shed some light here.

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RELEVANCY SCORE 76.8

Hello, I have a Lenovo Yoga 2 11 Model# 20332 laptop.  I wanted to clean the computer so i can sell it.  I pushed the OneKey Recovery and selected to reset the computer to factory settings.  It begin resetting and about 3/4 way through, I received an error.  Now when i go into the OneKey Recovery, I select my option and the computer just stalls.  I really dont know what else to do.  I did the factory reset the way it was supposed to be done.  Now Lenovo wants to charge me $69 for a USB with the OneKey Recovery software.  I'm not even sure if I can get to the USB drive in the computer.  I would appreciate any suggestions and i wonder why Lenovo wants to charge me for the same software that failed on the computer.  Lenovo should at least offer the software at no cost or minimal cost due their system failure.  Thanks, Redhorse

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RELEVANCY SCORE 76.8

So I tried to download a copy of drivers for my Yoga 920, then I noticed the link for recovery media. I tried to download it using the steps and the tool. The download went fine and I proceeded to the Select USB tab. It detected my drive and started the process, then the usb suddenly got disconnected and the process failed. I'm using the laptop on a table and I did not touch the usb during operation. I tried to do the process again, but I get an error as seen in the screenshot. Any help? Tips? to get the thing working again Alternatively, if I don't trust the reset option on the laptop, can I just download a Windows 10 ISO with microsoft's tool and use that to reformat the laptop without inputting a key? Will my device still be activated after the process?


























002.PNG ?103 KB

A:Failed to Create Recovery Media with Lenovo tool

Hi svrndmngjr,
 
Welcome to the Community Forums.
 
The Yoga 920 does not have a special factory recovery partition like One Key Recovery like on other machine.
It uses the same Windows reset features just like all other Windows 10 machines as shown in chapter 3 of the users manual here. 
 
A clean installation using a downloaded ISO (same version of Windows that the machine came with) would automatically activate it. OEM product keys are embedded on the systemboard (Win8 and Win10) unlike having a COA sticker that Windows XP and Win7 does. 
 
You can follow the guideline here. With the drivers and applications, if you have additional copies from the D drive then just copy it or download it from here (support website). Other applications are in the Microsoft Store just type Lenovo in the search to download if you need it.
 
Your device would still be activated after the process.
 
Hope this help answer your query.
 
Regards
 

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RELEVANCY SCORE 76.8

I apologize if this question is posted to the wrong group. As it is specific to Office 2010 installation on a Lenovo I am not sure where to post.

I installed Office 2010 from CD/DVD. To accomplish this I had to make a drive Q available for the Office installer to work correctly. On Lenovo laptops drive Q is, by default, used to store the recovery media (Windows 7, drivers, etc.). The 'easy' fix was to assign the current drive Q to another drive letter making drive Q available to install Office 2010.

The problem I now have is that I want to create a recovery DVD from the media that is normally installed on drive Q, but is now on drive Z. When I run the Lenovo utility to create the recovery media it cannot find the files. If I try to access or delete the drive Q used by the Office 2010 installer I am denied access. I assume drive Q i now a virtual drive as I cannot see it in the Computer Management >> Storage >> Disk Storage utility.

Can anyone suggest a method for removing the current drive Q (assuming Office 2010 no longer needs the drive), or how I can get the Lenovo utility to see the recovery files on another drive (Z)?

Thanks in advance for any help on the above.
 

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RELEVANCY SCORE 76.8

T540p, Windows 7 Pro When I run the "create recovery media" tool, I am given the error: "No (sic) enough temporary space in C drive, Create Recovery Media will exit now." I have 89GB free on my 256GB SSD. My Recovery Partition is 16GB. How much free space do I need?

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RELEVANCY SCORE 76

Good evening, sorry for my bed English but i will try to explain best i can.I am trying to acces to recovery media for Lenovo, web site asking me for my serial number and after i enter my serial number i get this error: 110-15ISKSN:MP16URL5#error dpk is not matchand i am stacked there, can not do anything further.Can anyone help me with this issue how to fix it, on the other side lenovo web site is giving me my SN and warranty here is photo attachedbut still does not let me use that serial number for recovery media. Please anyone help  


























Screenshot_4.jpg ?38 KB

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RELEVANCY SCORE 75.2

On the Lenovo Onekey Recovery, I selected the option to restore system partition to its initial status. Now I'm not sure what this does exactly, but it then asked for what language I wanted to use and then username and password. And before I could type in anything, the screen turn black and no matter what I did, it wouldn't budge from there. Now I don't know if I accidentally removed windows and I don't know how to get it back. Does anyone know what options I have? 

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RELEVANCY SCORE 73.2

So I tried updating the BIOS on my Lenovo M92p desktop using Lenovo System Update program. Unfortunately, it didnt work and i ended up with a blank screen. I waited for about 10 minutes and still nothing happened. I decided to hold the power button and had it shut off. After multiple power ons, still no POST. I read the HMM and the section about BIOS boot block recovery. It said I needed to burn an iso file to a CD and also move the CMOS jumper to pins 2 & 3. Since I dont have a cd, I put the bios flash package on a usb drive instead, plugged it into pc, and also moved CMOS jumper to 2 & 3. Computer turns on and there are two beeps. No display. Does this mean I will have to get a CD?













Solved!

Go to Solution.

A:Help with BIOS please. (Lenovo Boot Block Recovery)

What format was the USB drive?  Try using FAT32.  Failing that, yes, get a CD. 

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RELEVANCY SCORE 72.8

 In attempting to recover my  LW437UA#ABA (Presario CQ57229WM) ( multiple attempts) with just purchased HP software on USB drive (tag on front of the envelope shows it's for Windows 7 with a number at the bottom of 123457-001 and a tag on the reverse has a bar code and number of 655020-002) , the process goes as expected through the "formatting hard drive" and "copying the files required to restore the hard drive" stages but on the third stage, "restoring files to the hard drive" , I receive one of two alternating messages.   #1 is "Windows cannot find 'F:\SYSTEM.SAV\UTIL\RSTONE.exe'  Make sure you typed the name correctly and then try again" accompanied with a Contact HP support page   #2 is " D:\SYSTEM  cannot find 'D:\SYSTEM.SAV\UTIL\RSTONE.exe'   I have run the hard drive tests (short and long versions) and the memory test with no errors indicated.   Any suggestions would be very welcome    Thanks

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RELEVANCY SCORE 72.8

Let me just start by saying Lenovo rocks hard! Let me also say Dell sucks! I decided to upgrade my two laptops I use for my work, they were around 3 years old. I am an independent computer consultant. I mainly architect and develop software for businesses. I focus on the Microsoft stack and Azure. I had an Asus touchscreen laptop for travel and a beefier Sager with a desktop chip and NVidia graphics card for home. I mainly work from home recently but I have to travel to customer sites periodically. I did some research and with Intel Skylake I found out laptops can now have 64GB of memory which I need because I run multiple Hyper-V VMs on my home laptop. I first searched for my home laptop and the Lenovo ThinkPad P series came up due to the 64GB I was looking for. When I looked at the P70 I got excited because it had virtually everything I was looking for in my new home laptop, 17? screen, higher graphics resolution (4K), PCIe-NVMe SSDs, 64GB DDR4, Nvidia Discrete GPUs, and high end Intel Skylake CPUs. What excited me more was they had an Intel mobile Xeon and ECC memory to go with it (Not sure the ECC memory is functioning as ECC now). The NVidia Quadro concerned me because I was used to the Nvidia GTX series and really wasn?t familiar with the Quadro series. Anyway I decided right then I wanted the Xeon Mobile chip, 64GB and all the other components recently mentioned so I priced it out and it came in around 5K which is what I usually spend but this w... Read more

A:My Lenovo story as a first time buyer (I purchased...

It looks like from doing more research RAID 0 is possible dangit.  Why Lenovo didn't do it up front when it was ordered that way shame on you Lenovo.  It looks like in anoither thread the reads aren't much faster but the writes are ~2/3s faster.  Man now I need to decide if I want to start over from scratch.  With VMs write times are crucial.  This upsets me.

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RELEVANCY SCORE 72.8

 Good evening all I purchased a Lenovo Yoga 3 earlier this year in Australia and have since moved to the Cayman Islands. The Yoga has a standard 2 prong Australian charger which is 100V-240V and 50-60Hz. I have purchased 2 different international adapters which I have plugged into 2 different outlets at the hotel but my lap top does not charge.  My dad suggested that I try plugging it into the hairdryer outlet in the bathroom as it may have higher voltage and that worked. I was also able to charge it by plugging it into an open socket that comes out of a clock at the hotel (pics attached). I'll be leaving the hotel shortly and am worried that I will not be able to charge my lap top in my new home. There are limited computer/electronics stores here. I'm not a very technical person so need your help, please! The notebook is under warranty but Lenovo said there is no issue with the laptop or charger because it works in the hairdryer outlet and that they have not heard of this issue before. However, I understand that the charger is designed so that it can work with various voltages and it doesn't seem to. Does anyone have any suggested solutions? The only one I can think of is to order a US charger as I understand they are the same shape and voltage as the Cayman Islands. Many thanks in advance for your assistance! Gemma

A:Lenovo Yoga 3 Pro - purchased in Aust - unable to ...

Cayman islands use US type plugs, but I would expect an Australian charger would work with a simple plug converter.

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RELEVANCY SCORE 72.8

HOW TO GET MS OFFICE KEY FOR LENOVO NOTEBOOK MODEL G40-8OMS OFFICE PRE-INSTALLED , NOT ACTIVATED & ASKING FOR TRY / BYE / ACTIVATE  KEY TO ACTIVATE OFFICEI DID NOT GET ANY KEY FROM RETAIL SELLER ,AS PER HIM ALL SOFT WARE FROM LENOVO SUPPORT WEBSITEPLEASE HELP ME ANY BODYWHAT IS LENOVO CUSTOMER CARE  E-MAIL ADDRESS

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RELEVANCY SCORE 72.4

Hey guys, so I've gotten myself in a bit of a pickle. Ok, long story short, the hard drive in my Lenovo Y50 crashed and started doing the click of death.  Fed up with dealing with Western Digital, I said "screw it" and drove to the nearest computer store and bought a Kingston 480GB SSD (Which I am LOVING so far). However, because the size of the drive was smaller, my recovery USB refused to restore the operating system, so I had to borrow my friends computer, download the media creation tool and do a clean install of Windows 10 that way. Everything was totally fine, then I remembered I had forgotten something really important. Every single back up I've ever done was with Lenovo Onekey Recovery. A program that I did not have anymore. So obviously my next course of action was to get a recovery key from Lenovo. I called the number, explained the situation, and they sent me the key that I got in the mail today. I plugged it in expecting the rest of the road to be filled with puppies and rainbows... but it's not looking that way. Going into BIOS, it does not see the Lenovo Recovery key as a boot option. I've since made my own clean windows 10 recovery drive than can be booted into fine, but it doesnt recognize the lenovo drive as a bootable UEFI device either. Furthermore, it doesn't matter if I set BIOS to UEFI or Legacy Support... it still doesn't recognize the drive either way. The guy on the phone told me he'd have to send me a windows 8.1 key, si... Read more

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RELEVANCY SCORE 72

Ordered recovery disks, came on flash drive. Attempted on original hard drive, SSD, and 2nd spinner, same missing file on all 3 attempts. "Windows cannot find D:\system.sav\util\rstone.exe. I tried all suggestions found on this site and others, concensus seems to be that my media is corrupt.I've been looking for a number to call, going in circles on this "support" website, HOW DO I GET BAD NEW  MEDIA REPLACED? Media order # BJLC823201

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RELEVANCY SCORE 72

The hard drive failed completly.  It belongs to an older couple so they did not create recovery media.  I used the support portal and entered the serial number to give me the option to order the correct recovery media for this specific computer.  I have done this many times without issue.  Following the instructions included, leads me to this error:The system recovery media does not support this computer.  You are not able to restore this system with the media. My question: who do I contact to ask what is wrong with the media and if they can send the correct media?  When purchasing it, I received an email of confirmation that only gave me links to HP support.  When looking at the support information, they want to charge me for the call when their media which I just purchased is the problem.  I double checked they were provided the correct serials and model numbers by me.

A:Purchased recovery media for out of warranty Pavilion All-in...

Brian, I have requested that someone take a look at your request. If HP responds, you will see a Post notice here with specific instructions meant to assist and also keep your private information safe. When you see a Post that helps you,Inspires you, provides fresh insight,Or teaches you something new,Click the "Thumbs Up" on that Post. Fixed / Answered? Click that post Accept as Solution to help others find Answers.  

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RELEVANCY SCORE 72

I recently purchased and installed HP's Windows 7 Recovery Media (USB version).  The install seemed to go well, but at the end I got the message:"Contact HP SupportWindows cannot find F:\System.sav\Util\RStone.exe.  Make sure you typed the name correctly, and then try again." Since the computer is not at a command prompt, but rather at the end of a recovery, I selected Finish, and the computer turns off.  I then restarted, with the recovery USB installed, and it took me back to the beginning of the Recovery process, which I tried again, but got the same result.  On the next start up, I tried without the recovery USB installed.  The Windows startup begins, everything looks fine, then the HP Recovery Manager comes up and tells me the HP recovery is complete, press Finish to restart.  So I press finish, the computer restarts and now I get the following screen: BOOTMRG is missing, press Ctrl+Alt+Del to restart And that is where I'm stuck.  I've read a bit about this error message and can't figure out a solution.  I will say that I've run several system checks and all the memory and hardware has been operating completely fine.   Would really appreciate some help.  I haven't been able to get a live person from HP to help which is frustrating having just spent $30 on the recover media which didn't work.

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RELEVANCY SCORE 72

Hi my name is Alona, my hp G42-415DX notebook pc needs to be repaired I believe it's overheated. So what can I do to fix it, I tried pressing f8 and it does nothing please help.

A:Re: Problem with Windows 7 Recovery Media purchased from HP

Greetings @Atelonz,

 

Welcome to HP Forums and Thanks for the post. 

 

I understand you are facing an issue with your computer. Glad to help. 

Request you to brief me on the issue a little more. 

Do you see any HP logo or error on startup?

 

Request you to refer to this article for the computer not starting. 

 

Awaiting your reply. 

 

Please click ?Accepted Solution? on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the ?Thumbs Up? Icon below.

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RELEVANCY SCORE 72

So everything has been working fine on my laptop until about 10:30PM EST tonight. I bought it new in August 2011.
Specs:
 
OS: Windows 7 Home Premium
CPU: Intel Core i7-2630QM @ 2.00 GHz
RAM: 8 GB
HD: 750 GB
BIOS: 45CN36WW
 
It's always been a fine machine with NO problems.
However, last night there were Windows 7 updates that were installed and then restarted my computer. I had not gotten a chance to check exactly what they were though. About 10:30 this evening, flash crashed in Mozilla Firefox which is not that uncommon, and from there Firefox closed, and so did my Microsoft Word and Excel apps that were open. From there, my computer began to shut down and restart. When it went to restart, all it could do was go to the opening Lenovo screen which gives you the F2 (setup option) and F12 (multiboot menu option) as it typically does. Besides a thin strip at the top that appeared after about 30 secs that only displays moving static that eventually will just stick, that is where the boot process ends. No Windows 7 screen, and certainly no opportunity to boot into safe mode to check for any problems. The screen freezes and goes nowhere.
 
So basically, all I'm getting in terms of boot options are lenovo features, not windows 7 features, meaning it won't boot into windows 7 or windows 7 safe mode no matter what I try. The biggest problem here is that I have no windows 7 disc to even try to boot from my dvd drive.
 
Anybody have any suggestions on what the probl... Read more

A:Lenovo IdeaPad Z570 - Crashed and now won't boot past opening lenovo screen

Are you able to get into the advanced boot menu by tapping F8? It might not be listed on the startup screen but it should still be there.
 
If not you can burn a repair disc from any PC with Windows 7. Theres steps from Microsoft Here.

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RELEVANCY SCORE 72

Hello all,I had installed dual boot windows 10 and Ubuntu 16.04 on lenovo 50 series. This laptop stoped working after water damage but I managed get the hard disk working. Now, I have got another laptop with 500GB hard disk, Lenovo  50-80 Ehnanced experience 2.0, thinkpad, windows 7. So I removed its hard disk and installed the dual boot one, but only windows 10 start, no options for selecting  the ubuntu Os and Windows (grab loader or windows loader). Do I have to make changes in settings?. so that ubuntu OS can be detected, and use it. It is most important one, since all my works are in this Os. Thank you in advance for your help.regardsHuu

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RELEVANCY SCORE 72

Hello all,I had installed dual boot windows 10 and Ubuntu 16.04 on lenovo 50 series. This laptop stoped working after water damage but I managed get the hard disk working. Now, I have got another laptop with 500GB hard disk, Lenovo  50-80 Ehnanced experience 2.0, thinkpad, windows 7. So I removed its hard disk and installed the dual boot one, but only windows 10 start, no options for selecting  the ubuntu Os and Windows (grab loader or windows loader). Do I have to make changes in settings?. so that ubuntu OS can be detected, and use it. It is most important one, since all my works are in this Os. Thank you in advance for your help.regardsHuu

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RELEVANCY SCORE 72

Hello, My Lenovo yoga 3 pro 1370 is barly 5 months old, this morning when i tried to switch it on. it is stuck at the lennovo screen.I treid accssing the BIOS screen but even if the press the button it still wont go past the lenovo logo screen.Please help  Thank you,Shyam Jampala

























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RELEVANCY SCORE 71.6

So the hinge on my Y50, their "Top of the Line" gaming laptop broke. When the hinge broke it popped off the front panel of the laptop. Although my computer was out of warrenty by about 2 months, they agreed that this should not have happened and decided to repair my computer. They took my computer for about a month. When it came back, I booted it up, and the touch screen was constantly being triggered on the left side. I called Lenovo and they told me to send it back. Long story short, they have had my computer for the last 4 months now and cant come up with a solution. They say the part is on backorder and I can either wait for the part.....which I've been waiting 4 months for, or I can have my computer returned in the condition it's in. I haven't been able to use my computer for months now....as I type this on my phone. 

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RELEVANCY SCORE 71.2

Hi,   I recently purchased Lenovo B490 20205 model, this laptop have 2GB RAM, possible to upgrade RAM size to 4GB?


























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RELEVANCY SCORE 70.8

I purchased usb recovery media from HP and when i have the tablet/laptop boot from it the screen goes blue and freezes up.  Cant go any further with the recovery process.  I may need a replacement usb recovery media stick. I tried requesting help and i keep getting sent here. 

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RELEVANCY SCORE 70.8

My laptop hinge just broke, and i am past the warranty. Is there anything that can be done about it since its a factory defect? Or at the very least can i send it in and pay for it to be repaired? If so, how much would that cost? I just recently got my new desktop, but i wanted to keep the laptop for other things.

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RELEVANCY SCORE 70

Warranty service replaced BIOS on my Lenovo Ideapad Yoga 3 laptop (service order #7024609337). As a result OS was downgraded from Windows 10 to Windows 8.1. I have contacted Lenovo multiple times: Within same email thread about the warranty support and through official service request web form. NO REACTION! Not a single reply! Except ofcaurse request fill in a form and evaluate the service.Is this Lenovo strategy to wait for warranty to expire and leave buyer with broken Lenovo Ideapad Yoga 3 laptop and old OS? 

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RELEVANCY SCORE 70

Hi,I have an issue with my Lenovo Yoga500 laptop. Until evening of 29.07 it was working fine... turned off the computer at the evening. But when I turned on the computer on morning 31.07 - its keyboard, nor its track pad was working anymore. I was able to log into the computer and check if anything was updated on 29.07 and the only thing which has actually changed between morning 29.07 and morning of 31.07 was Lenovo Settings application which was automatically downloaded and isntalled via Windows update - its current version is 3.169.0.0. The keyboard seems to be in some kind of a hanged state currently - no keys are working on it. The Windows system periodically displays an information "Do You want to turn into tablet mode?" despite the fact that the computer is in its normal opened position. I can turn on and off the keyboard highlight via the Lenovo settings.. but it does not help with non working keys. The last windows update was installed on 12.07 and laptop was working fine until auto-update of the Lenovo Settings. How can I fix this issue?

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RELEVANCY SCORE 69.2

Basically i have a Lenovo ThinkPad L530 laptop.

I've created the recovery DVDs, but unbeknown to me at the time - you're only allowed to create one set. What i'd like is to put this onto a USB stick.

Currently i have:

DVD #1 - Boot Media: (312mb)

The boot DVD containing "BOOT" folder, BootMgr file which is quite small & Winre.Wim at about 300mb.

DVD #2 - Data DVD #1: (4.03GB)

factory recovery folder, recovery folder & Autorun file

DVD #3 - Data DVD #2: (3.87GB)

factory recovery folder & recovery folder (NO autorun file)

DVD #4 - Data DVD #3: (3.04GB)

factory recovery folder, recovery folder, LenovoQDrive file, qdrive icon file.
My USB stick is 16GB capacity.

So basically i'd like to make the USB stick the recovery media. I can't do this from the laptop as Lenovo only let you create one ......... so how can i do this? Can i do this would be the first question & if so - how?

A:Creating Lenovo Laptop Recovery media from DVDs. Laptop wont let me do

Hi Nelly I also have an Lenovo its a different model than yous is but I can make as many copies of the recovery discs
as I want . You could make a systems image which would be a lot better than the recovery discs as with them you will always have the bloated software that comes with Lenovo models saying that you would need a lot more space than your 16gb usb drive .

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RELEVANCY SCORE 66.4

Just updated to Win10 ver 1803 aka April 2018 / Spring Creators update. Now the color setting in Lenovo Vantage no longer work. It doesn't change no matter which color profile I choose. Aside from this, night light in Win10 also stopped working. It is not grey out, but no effect regardless on or off. Can anyone that is on 1803 confirm this? 

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RELEVANCY SCORE 66

Hello every one. Nov 24th makes 5 years of my unbelievable, unfortunate story which is still active. so my stubborn self decided to plea, beg for help. i cannot handle this any longer. thought i'd figure it out all by my self, spending money, on products, different strategies ect. Long story, in the shortest way i can put it. i was targeted by people or peoples, late nov 2012. there goal was to neutralize my mind, pretty much my life. it was personal. however still dont know wh0. what do know is the sufistication of there thousands of attacks ive recieved BLEW MY MIND! where ever i went theywere with me destroyingmy next device i had purchased at the time, if someone with amazing skills, thats open minded in believing the unbelievable does exitst, im not talking about oh use malware bites or this or that, thats a joke to these people, they will take whatever security software you add or buy, in less than a minutes and do shhit to it right in front of your face, and watch your jaw drop. thats the open minded assistance/help i trully need. thks, if anyonehas a heart, [email protected], got to stop typing, tears are developing.steve, write anytime.
 

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