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Yoga 260 - Touchpad/Trackpoint Issue after bios update

Q: Yoga 260 - Touchpad/Trackpoint Issue after bios update

Hi All,in the last days i performed a bios upgrade for an issue that now is solved: sometime when i powered on my Yoga 260 only with battery - fully charged - it didn't switch on.....it needed to feel the AC plugged in just for a minute (and than plugged it off), to let me switch on the laptop with battery. After the Bios Upgrade (N1GET84W 1.63 - 21/12/2017), everythings seems to work properly except for Touchpad/Trackpad: Uefi Bios is correctly configured with the two field of Touchpad and Trackpoint "Enabled"I upgraded all driver of my laptop from Windows Update and from Lenovo Support web page (also checked from Lenovo Vantage app)Under "Mouse Settings" the Touchpad/Trackpoint settings are enabledMouse Settings My O.S.: Windows 10 Pro - Versione: 10.0.16299 - Build: 16299 I searched on forum and on internet but i found similar issues with no solutions that worked for me. Any idea about it? Best regards to all and Happy New Year!

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RELEVANCY SCORE 200
Preferred Solution: Yoga 260 - Touchpad/Trackpoint Issue after bios update

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

RELEVANCY SCORE 82.4

Lenovo Vantage recommeded me to install the following update https://pcsupport.lenovo.com/uu/en/products/LAPTOPS-AND-NETBOOKS/THINKPAD-X-SERIES-LAPTOPS/THINKPAD-... The firmware update failed with the Error Code[0x69] Since then I can no longer use both the trackpoint and the touchpad!The official firmware update completly bricked my input devices. Does anybody know how to fix this issue?

A:X1 Carbon 6th Gen: Synaptics Touchpad Firmware Update broke Touchpad and Trackpoint

This seems to be an related issue: https://forums.lenovo.com/t5/ThinkPad-L-R-and-SL-series/Touchpad-not-working-after-firmware-update/t...

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RELEVANCY SCORE 81.2

My touchpad and trackpoint disables after short usage. Max working time is about an hour, typically much less. Sometimes the keyboard has some delay but usually it works fine. The touchscreen works always. Occastinally the pointers come back for a while. So far I have tried:- Updated everything possible from Lenovo support page- Updated BIOS- Removed Synaptics driver 19.3.4.202. It reinstalled automatically.- Uninstalled every software I could- Disabled startup programs- Compared processes, memory and CPU from task manager when workin and during the issue- Reinstalled Windows- Checked that a bluetooth USB mouse works fine- There is no difference if running on battery or with a cord- Disabled either the touchpad or the trackpoint Seems to me like a driver issue. One anomaly in the drivers. The installed driver 19.3.4.202 date says 16.1.2018 but the support page gives the date 8.2.2018 for the same version.

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RELEVANCY SCORE 81.2

My touchpad and trackpoint disables after short usage. Max working time is about an hour, typically much less. Sometimes the keyboard has some delay but usually it works fine. The touchscreen works always. Occastinally the pointers come back for a while. So far I have tried:- Updated everything possible from Lenovo support page- Updated BIOS- Removed Synaptics driver 19.3.4.202. It reinstalled automatically.- Uninstalled every software I could- Disabled startup programs- Compared processes, memory and CPU from task manager when workin and during the issue- Reinstalled Windows- Checked that a bluetooth USB mouse works fine- There is no difference if running on battery or with a cord- Disabled either the touchpad or the trackpoint Seems to me like a driver issue. One anomaly in the drivers. The installed driver 19.3.4.202 date says 16.1.2018 but the support page gives the date 8.2.2018 for the same version.

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RELEVANCY SCORE 80.4

Suddenly my trackpoint and touchpad not working . I have update  newest synaptics driver but nothing happen . in BIOS setting i didn't see touchpad & trackpoint :/  , help me , pls  ??

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RELEVANCY SCORE 80.4

After using the ThinkPad Yoga 260 for about two weeks, both the trackpoint and touchpad are now unresponsive. I've tried updating the drivers, rolling back the drivers and uninstalling the drivers and installing the latest one. None of it works. I managed to get it working once with a BIOS update but as soon as I put it in sleep mode, both became unresponsive again. Under Mouse Porperties the TouchPad option is grayed out and the TrackPoint option is sometimes grayed out and sometimes not. Regardless, it is completely unresponsive when enabled and disabled.

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RELEVANCY SCORE 80.4

After switching to tablet mode in Windows 10, the touchpad and trackpoint are both disabled. I tried disabling and re-enabling it in the BIOS, no effect. Tried updating to the latest ELAN driver, no luck... in fact, there's no option for enabling / disabling the touchpad in the dialog box, and the ELAN dialog box is just a big blank. Tried uninstalling and reinstalling all Lenovo drivers; no luck. I saw some suggestions that I should disable some sort of Intel sensors in the BIOS, but I couldn't find those settings.  Suggestions?

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RELEVANCY SCORE 80.4

After using the ThinkPad Yoga 260 for about two weeks, both the trackpoint and touchpad are now unresponsive. I've tried updating the drivers, rolling back the drivers and uninstalling the drivers and installing the latest one. None of it works. I managed to get it working once with a BIOS update but as soon as I put it in sleep mode, both became unresponsive again. Under Mouse Porperties the TouchPad option is grayed out and the TrackPoint option is sometimes grayed out and sometimes not. Regardless, it is completely unresponsive when enabled and disabled.

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RELEVANCY SCORE 78.8

Hello everyone, I am having an issue and hoping to see if someone can help. I just updated the BIOS (1.27), intel mangement engine, and optimus graphics card using the lenovo vantage app, I think everything went smoothly, but now the mouse cursor intermittently disappears after waking from a sleep state. Trackpoint, trackpad, button presses all don't work. Device manager says that it is working well. After installing and uninstalling the optimus graphics card, I think I have come to the conclusion that it is either the Alps driver or the recent BIOS update. I have installed multiple different Alps driver and all of them eventually result in the disappearance. Sometimes I would go 3-4 wakeups and it would be fine. Sometimes just 1 and the cursor would disappear. A poor workaround is to uninstall the Alps driver altogether, and use the generic touchpad driver. Obviously 2 finger scroll and multitouch commands do not work with this method, but there is no concern regarding lack of a mouse cursor after waking from sleep. I tried to rollback the BIOS update, but the recent update prevents rolling back to an older version. I am at a loss as to what to do. I could consider a fresh install of windows, but I feel that it wouldn't solve the problem. Anybody else have this issue? Thanks.
 
 
Moderator comment: Model added to subject for clarity.

A:Yoga 14 (20DM) - Problem with touchpad after BIOS update

Sorry, I have a Thinkpad Yoga 14, 20DM009GUS.

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RELEVANCY SCORE 78.8

I just update my yoga 510 bios as the dialog box had appear on my screen.  after update my pc turn to tablet mode and keyboard + touchpad are not working. however i check with the device manager it show that both are working correctly.  anyone have face this issue and know how to fix this?? i need to work with this pc.  model: lenovo yoga 510window: 10 64bitbios version: 2scn28ww(v2.08) 

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RELEVANCY SCORE 78.8

Hi Guys,After updating to the latest BIOS , TouchPad stopped working. 12 C HID driver issue, touchpad missing from the settings below the mouse. I tried Troubleshoot and restart, Full Recovery of Windows, nothing worked. Anyone?Thks in advance,Marco Coimbra


























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RELEVANCY SCORE 78.8

Trackpoint on Yoga 12 is working at Windows 10 login screen, but immediately upon logging in to Win 10, the mouse pointer disappears (when using only built-in trackpoint/touchpad). The 'additional mouse settings' reveal the Thinkpad tab and the settings for trackpoint/trackpad, but they are greyed out and not active. Adding a USB mouse brings back the mouse pointer and then the pointer responds to the external device normally. Remove the USB device, and the mouse pointer is unresponsive to trackpoint input. I downloaded and installed most recent synaptics trackpoint driver from Lenovo. Now running driver v. 19.3.4.90. How can I re-enable the trackpoint?Windows is up to date.  

A:Solved: Yoga 12 trackpoint & touchpad become disabled on windows 10 login

I solved this issue by re-installing the latest Lenovo driver, but AFTER I uninstalled the existing driver. I had previously installed the same latest driver without uninstalling the existing driver, and that did not resolve the problem. Apparently installing the new driver only works if the prior driver is first uninstalled.

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RELEVANCY SCORE 78.8

Hi! I have an E460 laptop, on which I'm dual booting Windows 10 Pro and Manjaro Linux (basically Arch Linux) with Linux kernel 4.5.2. Having the same problem that people discuss in the E460 Keys repeating when pressed for 3 seconds thread, I have been bumping my bios to 1.13, 1.16, and yesterday, to bios 1.17, to see if the problem had been resolved. With the 1.17 bios update, my touchpad and trackpoint stopped working in Linux (In Windows they work fine). They do not even show up in /dev/input, and there is no mention of either of them in dmesg, journalctl, /var/log/Xorg.0.log, or anywhere. The touchpad and stick worked fine in bios 1.13 and 1.16, so I'm thinking there is some regression in 1.17. Is anyone else experiencing this? Can Lenovo confirm whether there is a problem?  

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RELEVANCY SCORE 78

So I have the updated Window 10 Home and Lenovo Settings Ver. 3.169.0.0. It doesn't allow me to adjust Trackpoint or Touchpad speed when I go to the tab "Input". Both speeds are kept lowest and I cannot scroll the bars at all. What I can do is go to Synaptics Control Panel to adjust the speeds. However every time I open the laptop again after Sleep or Reboot, the speeds go back to lowest again. Please help me solve this issue. Thanks!

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RELEVANCY SCORE 76.4

I was having responsiveness issues with the trackpad for a while, then, i open my laptop one day and it's completely unresponsive, as well has the backlit keyboard not working (the hotkey still pops up that it's "lighting up" the keyboard, but no actual lights) and the trackpoint being completely unresponsive too. I've tried:- Restarting computer- Using Lenovo's various "fixing" softwares- Looking for a keyboard firmware shortcut for enabling/disabling trackpad, (doesn't exist on this computer)- Re installing drivers (Ultranav driver refuses to install manually, "driver installation failed")- Booting on a non microsoft OS (Booted on a linux Mint installation and it still doesn't work)- Booting into BIOS and looking for "enable/disable trackpad option", That option does not exist for me.- Opening up computer and checking the physical connection, All plugged in fine. When i open the device manager in windows there is no entry for the mouse whatsoever. The touch screen and the pen both work fine. I think it all points towards a hardware issue, i can pick up another trackpad on ebay for pretty cheap, but obviously i'd like to make sure that it would actually solve the issues.  The major confusion for me is that why would faulty trackpad hardware stop the backlit keyboard from lighting up? How are the two linked? Any ideas appreciated, Thanks!

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RELEVANCY SCORE 76.4

I have a very annoying problem with my T460p: When suspending the laptop and turning it on again, the trackpad and touchpad devices stop working entirely (no response at all). The problem cannot be fixed by rebooting the machine and can only be resolved by completely powering down the laptop, removing the battery and restarting it afterwards. Symptoms: * During  boot, a message "PS/2 mouse not detected" shows up.* The Windows device manager shows the synaptics touchpad as not functioning.* The problem occurs both under Windows and Linux (Ubuntu 16.04) I am running the latest BIOS version and have updated all drivers on the machine. I have also checked all BIOS settings. Lenovo already replaced the laptop twice, but the problem persists, hence I conclude that it's either a problem in all of the synaptics components or related to something else. I have found many similar bug reports in this forum and elsewhere, not only for the T460p but also other models like the T440 series, hence this is not an isolated case. Please bring this problem to the attention of the support staff, as this is something that is completely unacceptable for a laptop in this price range (especially since everything else is working perfectly). The laptop has the following configuration btw: * i7 6600HQ processor* 20 GB Ram (4 GB on-board + 16 GB extra RAM)* 2 TB HDD + 512 GB SSD via M.2 slot* Otherwise standard configuration Thanks for your help!

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RELEVANCY SCORE 74.8

Dear all, I'm having trouble with both my touchpad&trackpoint not working properly. I am not sure whether there's something to do about my hardware or not, but all things started to mess up. I have been experiencing the issue that sometimes my touchpad and trackpoint didn't work. At first I solved it through disabling driver signature enforcement, but later on both the touchpad and trackpoint lost its function after I hibernate/sleep. I have to restart the system and select that advanced boot option again to use them. I don't know the exact time the issue started to deepen, but, I'm guessing that it's about the touchpad firmware update. I installed it someday and after rebooting the program told me that the attempt to update is failed. And after that the touchpad&trackpoint became completely unusable. Both the device can be seen in the device manager but they just lost their functions. I have tried reinstalling the driver and all the installing progress seem to be completed except the firmware updating failure. Here's the log from TrackPointDetect.exe: TouchPad-Flash Utility2018-08-24 23:38:14Command Line: TrackPointDetect.exeOS: 64-bit[WARNING]: WriteCommand 0xF5 => 0xFE failed.[WARNING]: Retry 1: WriteCommand 0xF5 => 0xFE failed.[WARNING]: Retry 2: WriteCommand 0xF5 => 0xFE failed.[WARNING]: WriteCommand 0xE8 => 0xFE failed.[WARNING]: Retry 1: WriteCommand 0xE8 => 0xFE failed.[WARNING]: Retry 2: WriteComman... Read more

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RELEVANCY SCORE 72.4

Hi, I have x1 yoga , 2gen think pad. I had updated BIOS, and windows. After BIOS update i see sound issue.(i dont have real tek software installed)i was playing a youtube/ vlc movies, and then close lid/sleep and then i start if i play youtube/ vlc movies, no sound, its serious issue. before BIOS update it was working fine. issues still persisted.

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RELEVANCY SCORE 71.6

The Trackpad is unusable on my Thinkpad Yoga 260. When I try to use it it doesn't respond most of the time. Strangly though when I use the very tip of my finger it does work. To me that sounds like the palm rejection is too harsh. Also the scrolling gesture doesn't work if I place my fingers vertically. It does work if I place them horizontally). The Trackpad is from Elantech. I tried changing the driver settings, re-installing it and nothing helped. The problem with the Trackpoint is that when I try to scroll vertically using the middle button the scrolling symbol often first shows up horizontally and I need to press the trackpoint hard to get it to scroll. This all on Windows 10. I am thinking that this is all a driver issue because I tried out Ubuntu and there it works without problems also uninstalling the driver gets the Touchpad to work but the gestures don't work then. But if this is a driver issue shouldn't everyone have this problem?

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RELEVANCY SCORE 71.6

The Trackpad is unusable on my Thinkpad Yoga 260. When I try to use it it doesn't respond most of the time. Strangly though when I use the very tip of my finger it does work. To me that sounds like the palm rejection is too harsh. Also the scrolling gesture doesn't work if I place my fingers vertically. It does work if I place them horizontally). The Trackpad is from Elantech. I tried changing the driver settings, re-installing it and nothing helped. The problem with the Trackpoint is that when I try to scroll vertically using the middle button the scrolling symbol often first shows up horizontally and I need to press the trackpoint hard to get it to scroll. This all on Windows 10. I am thinking that this is all a driver issue because I tried out Ubuntu and there it works without problems also uninstalling the driver gets the Touchpad to work but the gestures don't work then. But if this is a driver issue shouldn't everyone have this problem?

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RELEVANCY SCORE 63.6

I'm a new owner of a Flex 4-1570 Ideapad. I have a critical update awaiting install, however the window popup says it is for the YOGA not the Flex. Thus, I have not installed it. My question is, should I install it? If not, how do I turn the notification off? Thanks! 

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RELEVANCY SCORE 63.6

Hello, I have a problem with the touchpad of my new Yoga 700. The middle click does not work. For exemple, on google with the middle click (two fingers touch) I should be able to open link in a new tab... Wich actually does nothing. Mouse driver is up to date (Synaptics v19.0.16) and I checked the options of the pad in windows... I fcannot find the problem. Hope someone can help me.

A:Yoga 700 touchpad issue

I'm having a similar problem, both my right and left click keys became very unresponsive all of a sudden. I have a hard time dragging icons around on the desktop and in order for the right click to open I have to press it multiple times.

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RELEVANCY SCORE 63.6

My new Yoga 11e often boots with the touch pad not working. A restart by using the touch screen and it works again... I've got the newest drivers installed. And Windows 8.1 x64 is fully updated. On the occasions when it doesn't work, there are several Event ID 219 errors (task category 212) in the System Event Log. These refer to to following - : 'The driver \Driver\WUDFRd failed to load for the device ROOT\SYSTEM\0002''The driver \Driver\WUDFRd failed to load for the device ROOT\SYSTEM\0003''The driver \Driver\WUDFRd failed to load for the device ROOT\SYSTEM\0004''The driver \Driver\WUDFRd failed to load for the device ROOT\SYSTEM\0005''The driver \Driver\WUDFRd failed to load for the device ROOT\SYSTEM\0006''The driver \Driver\WudfRd failed to load for the device HID\ITE8386&Col02\4&3a253277&0&001' This is the order they appear in - with the 0002 happening first. Note the different caps on the last one - thats as per Event Log. I've set the Windows Driver Foundation - User-mode Driver Framework' service to Automatic. This is listed as 'Automatic (Trigger Start)'. But the problem still occurs -  mainly after the laptop have been turned off for more than 10 minutes.  Anyone else noticed this problem? 













Solved!

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A:Yoga 11e TouchPad Issue

UPDATE After innocently installing the suggested Power Management Driver update via the Lenovo System Update application Windows 8 completely killed itself and I had to use the recovery USB stick I made to Refresh windows and get it working again! That's really disappointing Lenovo - and quite ridiculous that a suggested update should break the laptop so easily. After this the SYSTEM errors vanished - so I've linked those errors to the Logitech Anywhere MX mouse I was using. This mouse has not been reconnected.... The trackpad still fails to function though - with the same error in Event Log. Going to run all the main updates (apart from the Power Management one!) in System Updates and see what happens.

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RELEVANCY SCORE 63.6

Everytime I close my laptop the touch pad doesnt respond. I have to either use the touch screen or restart the PC. I have tried updating drivers and reset to factory settings still nothing.

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RELEVANCY SCORE 62.8

Touchpad is giving issues since quite a while, figured out its a driver issue. Googled a lot of soltions but nothing fixes it.Here's all I've tried to no avail:-Reinstalling i2chid driver, gives error device can not start (check screenshots below)-reinstalling synaptics driver from lenovo-resetting my pc(fixed the issue for 1 hour then back to this)-Troubleshooting hardware, detects i2chid issue and applies fix, but nothing changes even after I reboot pc. 

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RELEVANCY SCORE 62.8

Dear Team, i have just got a YOGA 700 but i am not being able to right click by tapping double fingers on touchpad, instead it works clicking with two fingers which is being a hastle, could anyone please guide me how can i enable right click just by tapping touchpad with two fingers. thanks 

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RELEVANCY SCORE 62.8

I just got the laptop on 9/20/17 and I quickly noticed the touchpad has delay response on google chrome browser and other apps. When i try to copy/paste the words on the browser it has 2-3 sec delayed to highlight and when scrolling and moving the pad it is frozen for a second. I did update the firmware and raised sensitivity but nothing works. anyone knows what the problem is before i exchange this laptop?

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RELEVANCY SCORE 62.8

Hey everyone, Hope you're all doing well! I have been encountering this weirdly annoying issue with the Yoga 910 touchpad. Every once in a while, the touchpad seems to stop responding to taps, only if I click it down physically, will the left click register. Otherwise, tapping just presses it down and gets it stuck. Restarting or logging out fixes the issue. I just wanna know if there is any way to at least reset the mouse driver w/o turning off the laptop.. Very annoying issue and completely weird to be honest.. Hope someone can offer some help!! Thanks in advance!!

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RELEVANCY SCORE 62

After the latest updates there's an issue with Synaptic touchpad drivers. E.g. the two-finger reverse scrolling option has defaulted and is greyed out under the touchpad settings (like most other settings) - see the attached screenshot. When closing the touchpad settings window, it takes long time and crashed few times. Please assist.


























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RELEVANCY SCORE 62

Hello, my Thinkpad Yoga touchpad has decided to entirely stop working. Here's what happened: A couple of days ago, I re-start my computer. On boot, I get a beep error saying something along the lines of "device not found" and another saying "device number not correct." Sorry if I don't remember the details, I didn't think it would be a big issue at the time. It told me to press escape to continue and enter to enter setup. I click continue. It boot up, yet my touchpad was entirely non-functional. When looking at the device manager part of Lenovo Solution Center, I see the following: Drivers                                                            StatusUnknown Device                                            Not InstalledThinkPad UltraNav Pointing Device               Disabled When I go into device manager, I see something different, however. I click "show hidden devices" and under "Mouse a... Read more

A:Thinkpad Yoga Touchpad Driver Issue

Bumping this, hoping that somebody will be kind enough to help out...

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RELEVANCY SCORE 61.2

Trying to download these updates. Have left computer on for hours to allow them to complete. It never does. Now I read in another post don't update for updating's sake. If that is the case, how can i tell the HP Support assistant (down in the right hand corner) to ignore these?

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RELEVANCY SCORE 60.8

 The trackpoint is disabled (greyed out and not ticked) in the ultranav tab mouse properties. Touchpad is enabled, however also not working. The trackpoint and the three buttons never worked since I got this Laptop. Meanwhile, I tried the following: - Disable/Enable in BIOS- Update BIOS to latest version- Re-install Ultranav drivers (several times)- Update all WIN10(64Bit) updates- Update all Lenovo updates from Lenovo website.- Install  uptodate driver I can find on the Synaptics website. None of them worked, nothing changed.Please help!

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RELEVANCY SCORE 60.8

Right now when I use the trackpoint the touchpad is disabled while moving the cursor. The touchpad is also disabled when the trackpoint recalibrates itself. This causes problems because I often let go of the trackpoint to do gestures on the touchpad, and sometimes I then have to wait for the trackpoint to recalibrate until I can do anything. Recalibration can take several seconds so sometimes it's really frustrating.  Is my trackpoint working as it should or am I the only one experiencing recalibration for more than 2 seconds? Is there a known way to enable touchpad and trackpoint at the same time on Windows 10? That would solve my problem since I don't care about the drifting, I just want to be able to use the touchpad while it recalibrates.

A:Use TrackPoint and Touchpad at the same time

@erkimarious wrote:Right now when I use the trackpoint the touchpad is disabled while moving the cursor. The touchpad is also disabled when the trackpoint recalibrates itself. This causes problems because I often let go of the trackpoint to do gestures on the touchpad, and sometimes I then have to wait for the trackpoint to recalibrate until I can do anything. Recalibration can take several seconds so sometimes it's really frustrating.  Is my trackpoint working as it should or am I the only one experiencing recalibration for more than 2 seconds?To me this seems like a bug, but so far no Lenovo folks have chimed in, see this thread: https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/Y1-Yoga-3rd-gen-issues-with-trackpoint-drift-... Definitely an irritating recurring issue, hope they fix it!

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RELEVANCY SCORE 60

So, during the windows installer, no mouse. I couldn't see the pointer, neither the touchpad or trackpoint worked. I managed through using the keyboard, then once I got to the desktop I installed the "Synaptics ThinkPad UltraNav Driver for Windows 10 (64-bit) - ThinkPad" driver and rebooted. Still not working. I installed the thinkvantage system update, it detects no updates. I installed the service bridge. No updates. I then made a linux live USB that I use to install manjaro on all my laptops, yes everything worked out of the box on my previous x1 carbon. Touchpad doesn't work, xorg doesn't even recognize any touchpad present. Anyone else have this? Any solutions? This is actually my 2nd X1 carbon; the first works well but the mouse buttons are loose so Lenovo promised waived restocking and shipping with the purchase of a new order of equal or greater value; I ordered another one with plans to return the first one, because I really needed to keep it for work while I waited for the new one. The new one is actually flawless in terms of build, mouse buttons are solid, the CMOS battery is not loose and producing a rattling noise as it is in the first one, and the bottom cover doesn't have the clicking noise that so many are afflicted with. Really I'm willing to try anything to fix the touchpad.

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RELEVANCY SCORE 60

Good Day!I'm from the Philippines and I bought a refurbished thinkpad p50 from the US at 2016 and I extended its NBD warranty until June 1, 2018. The touchpad and trackpad suddenly stopped working a few weeks ago and it seems that the bios can't recognize them. The wifi reception seems to have also weaken, requiring me to be closer to the wifi source than before. I also tried reinstalling the drivers but it can't still identify the two pointing device. I'm actually planning to ship it to the US this week before my NBD warranty expires, but I don't know anyone from the US right now to avail the NBD service. May I know which address must I send it to, and the proper procedures to avail the repairs?I already spent $170 for the warranty extension last year, and I'll be spending another $100 for the DHL shipping to the US. May I also know if Lenovo will answer the shipping back to my country, since if not, I'll be spending another $100 for it to be shipped back to the Philippines?I also tried calling the service center from the US but I kept on having long calls with no response. Thanks!

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RELEVANCY SCORE 60

Hello,My touchpad and TrackPoint stoped working after installing the 8/30/18 Synaptics driver from the t480 driver downloads.Before that, i had installed build 18204 from the Windows Insiders skip ahead and noticed that the TrackPoint did not work, but the touchpad did, so i decided to go install the newest drivers. Low and behold now both devices do not work. I took the issue to a large Tech Support discord found here: https://discord.gg/B8P97FhThe person helping me could not find a solution and pointed me to the Microsoft Community discord serverThe Microsoft Community server did do or say anything about my issue so i moved onto https://support.microsoft.com/After starting a thread on there I got help from someone, but all of the solutions given to me did not work, my ms answers thread is here: httpsbit.ly2LNnTf7 At this point, after installing or reseting windows at least 5 times, this is no longer a Microsoft problem, so i decided to come here.Everything after this point is happening on a stable public release of windows like version 1703 or 1803, not an Insider buildNote that the Touchpad has not worked on public version 1803 & 1703, and does not work on Insider builds 17723, 17713, & 18204 so far. Even with the propper drivers installed, any and all touchpad input is not registeredWindow as seen here, but even though it says the touchpad is on the touchpad does not workAfter seeing that Settings is lying to me, I decide to check device manage... Read more

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RELEVANCY SCORE 60

since i've gotten my x201 i've been pretty happy with it. the only problem i've had with it is scrolling. on some applications such as itunes and AIM the program doesn't scroll. i've read a few entries saying that i have to modify the tp4table.dat file and it does work.my question is why is this necessary when other laptops don't need to do this. is this because synaptics drivers do not support scrolling in those applications yet? also how often does lenovo release new drivers to update support for more programs

A:scrolling problem with touchpad/trackpoint

Hello keviinf,modify the tp4table.dat file is the one way, updating the ultra nav drivers could help also.Please reboot your system after editing the tp4table.dat file.Otherwise it won´t work.I did some tweaks on my both systems too. Like enabling horizontal scrolling in Firefox.
 
http://forums.lenovo.com/t5/T400-T500-and-newer-T-series/Ultranav-does-not-scroll-horizontally-in-fi...
 
Edit: link inserted

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RELEVANCY SCORE 60

GreetingsFirst time posting seeing if anyone else is having issues with the X1 Carbon trackpoint/touchpad freezing up on Windows 8.For me it is freezing up every 20min while I am using it, and also when I unplug the AC power.The mouse will freeze up but the keyboard works fine. Usually I am forced to reboot.A USB mouse will work fine during this freeze. I have tried installing all windows updates, Lenovo updates and even system recovery to a date when I didn't have issues but nothing seems to work. Anyone else have this issue?Its been very frustrating owning this x1, as I am on my second one after the first one died on me.      

A:X1 Carbon trackpoint/touchpad freezing

Hi, changuri
 
I would recommend trying to install the Synaptics base driver and see if that helps your issues. Synaptics is the company that produces the UltraNav driver for Lenovo, so there should not be any loss of functionality, but it tends to fix issues like this in my experience. This driver can be found here. Try downloading and installing that and see if it helps.
 
Best of luck,
Adam





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RELEVANCY SCORE 60

Recently got a new Carbon x1, and everything was working fine, but once I closed the laptop and when I woke it up neither TrackPoint nor touchpad was working. Reboots didn't help. Tried installing Synaptics drivers - it said there was no device for update. Device manager detects the touchpad as Microsoft mouse with corresponding drivers (screenshot attached).  Also tried installing update for TrackPoint from the drivers list, it said it needed a reboot to install, after reboot there was an error window that suggested trying once again, several times I saw this message.Anyone have this? Are there any possible solutions?(Searched on the forum, but the solutions were not for my case or didn't work)P.S. It would be kinda stupid for a $1500 laptop not to work because of a touchpad

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RELEVANCY SCORE 60

Hi all Can anyone help me diagnose a problem I'm having with a friends T410. The trackpoint and touchpad buttons have stopped working (both left and right click). I am forced to use the laptop with an external mouse. The trackpad and touchpoint themselves both work just can't click anything, I have tried uninstalling drivers and re-installing but that hasn't helped, have also run Hirens boot cd - Mini XP mode and the buttons don't work there either. Sounds like a hardware issue to me but would like a second opinion before I start pulling it apart! Many thanks Chris

A:Touchpad and Trackpoint buttons not working

Hi whitehouse87,
  Welcome to Lenovo Community! And happy to have you again.
 
As I understand that you are facing issue with Touchpad & Trackpoint buttons are not working in T410.
You have tried almost everything & I don't think so its related to software or drivers. You can check without drivers once whether clicks are working or not. Else its a hardware issue for sure
 
I hope the above information helped you.
Please feel free to post in Lenovo Community Forums if you have any further queries!
 
Regards,Prabhansh_______________________________________________Tap that Kudos button if I helped.If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

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RELEVANCY SCORE 60

After a routine update to my Lenovo Thinkpad Yoga 15 type 20DO-001, the scroll function on my touchpad is no longer working (no two finger scroll and no other fancy multitasking functions either). I visited other forums (a few years old) about this issue and they said to go through my control panel, go back a driver, and reinstall the driver. After restarting the computer this works, until I shut the computer down and turn it back on later or the next day to find the scroll function no longer works...again. I have been using this fix multiple times a day for over a week now. I also saw something online aboutclicking a button in the control panel screen for "mouse" that turns on scrolling; this does not exist on my PC's control panel. How do I fix the track pad permanently? Please help! 

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