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Dell XPS 13 9350 Windows 10 system image update?

Q: Dell XPS 13 9350 Windows 10 system image update?

Now that the latest anniversary update has hit from MS. Will Dell be providing updated system images for current customers? It is not feasible for what ever reason if we have to reload Windows 10 from the factory image currently installed. Then turn around and go through windows update for this all new anniversary updated version. Just purchased this laptop 2-3 months ago.

Preferred Solution: Dell XPS 13 9350 Windows 10 system image update?

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: Dell XPS 13 9350 Windows 10 system image update?

No, they won't - but Windows Backup can make a new image once the update is in place. So too can any one of a number of free utilities such as Macrium Reflect -- and they'll include all the software you've installed on the drive since the OS was loaded, and your data files as well.

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Have some questions on this. I would like to do a clean install. My concern is during the install. Will I need to manually add the Intel rapid storage driver before Windows 10 will even install? The next thing is the various drivers situation. Do I need to manually download them from Dell putting in my service tag? That is a whole lot of drivers to install manually if so. Or would the Dell driver detection tool possibly work? I am trying to minimize bloatware as it is. 

A:Dell XPS 13 9350 Windows 10 Creators update clean install?

How many drivers are you talking about? I know that when we did a clean install on a couple of old HP desktops, it did a good job of installing the necessary drivers and it found the proper video driver for a rather old video card. We started with the Media Creation Tool for the Anniversary Update. It installed the base version and we had to run Windows Update to download and install the latest cumulative update to bring them up to snuff. The Anniversary update did update some drivers as well when I updated a couple of my systems. You did not mention what computer you have and its age. If it is fairly new, there should be no issue. You might want to wait until the new Creators Update becomes available next week and download and generate the Media Creation Tool to a USB flash drive to do your install. Of course, you might want to wait a bit to do the install to see if there are any issues with the CU first. It seems like each new major release of Windows 10 tends to destroy a few systems. Whatever you do, make sure your current system is backed up just in case.

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I have a new XPS 13 (Service tag 64K2KC2 ePSA Build 4304.07) that I have only had since the 16th of this month.
All has been fine until a couple of hours ago. A Dell message popped on the lower right hand corner to of the screen to tell me there was a Dell bios update. I selected to install the bios update and now the laptop will not boot.
I get the Dell logo and then a plain blue screen. 
Any ideas how to recover the system?



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I'm not sure whether this is a hardware issue, driver issue, or possibly a windows 10's bug causes conflict with 1820A
I got this laptop exaclt a month ago, it is windows 10 preinstalled
Everthing works fine, except my wifi is giving me some trouble
Whenever there comes a windows update that requires reboot, wifi got disabled as if the wireless card is not detected from PC
It would just show a red X mark on the wifi icon
and if I click on it, there's no enable / disable option; same happens in the settings, wifi submenu is nowhere to be found
Then I head into device manager, and believe it or not there is no wireless adapter at all
At first I thought the wireless card is dead, but after some long research on the web it seems more likely to be just driver-related issue. Turns out that I would have to delete the driver (unhide devices appears wireless adapter), restart the PC, and reinstall driver manually from device manager
Wifi is temporarily functional again using this workaround, but it is also getting very frustrating that I have to repeat all these steps once in a while and I can't enjoy using it like a normal laptop.
This doesn't occur on any of my previous laptop which have windows 10 too, so I'm really suspecting it must either be broadcom not providing a proper driver, or dell using faulty hardware.
If anyone here has the same issue / knows a permanent solution, pl... Read more

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I'm not sure what it's going on with my laptop but I cannot do anything when trying to upgrade or reset or reinstall or even use the system recovery partition at all.
I have been using my Dell XPS 13 (9350) for a little over a year with no problems. I use the TB15 dock via USB-C to connect to my Dell P2715Q monitor. Recently I did a reset on my computer (late February) and that's when problems started popping up. I noticed that I would get this pop-up whenever I tried to connect to the dock
After selecting "Always Connect" to both options, it would trigger a BSOD. ALWAYS.

The error is SYSTEM_THREAD_EXCEPTION_NOT_HANDLED. According to what I researched, it is caused due to old or incompatible graphic card drivers. Even after I reinstalled the latest drivers for my dock, it didn't fix anything. So, after dealing with this annoyance longer than I could (over a month, I would just ignore the Approve Thunderbolt Devices window, I could mirror to my monitor but could not use any of the I/O ports on my dock), I decided to reset my computer once again.
This time I used the system recovery option so it would reset my computer to its factory image. After doing so, and once I logged in. I wanted to update to the latest Windows 10 build available.
The factory Windows 10 build that came pre-installed in my computer is Version 1511 (OS Build 10586.873). The latest Windows 10 build available as of today is 15063.
So I went to Settings > U... Read more

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I keep getting offered the update to Windows 10 Creators Edition, but each time I accept the update it fails. On shutting down, the update runs to 88% complete and then the computer shuts down. On rebooting I get a message saying, 'We couldn't install all the updates.' In fact, nothing has been installed and the system is unchanged. I have tried updating drivers and I think everything is up to date.

A:Dell XPS 13 9350 Creators Update fails

I'd suggest you install Creator Update from the Microsoft website:
Download Windows 10 - microsoft.com

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looking for assistance after a BIOS update on my XPS 13 9350 failed. I followed the normal procedure and was running the update exe from Windows. Same procedure as used many times before.
During the update the laptop rebooted, but will not restart.
Attempting to power on normally results in the front light sequence of 2 x Orange + 2 x White
An attempt to enter BIOS recovery (ctr+Esc when inserting power) results in a front light sequence of 3 x Orange + 4 x White.
Any help appreciated.

A:BIOS Update failure: Dell XPS 13 9350 1.4.15

Reset the system:  unplug the system, remove the base cover, disconnect the battery and hold the power button for 30 sec.   Reconnect the battery and plug in the system.
Try powering up again and entering recovery.  If you can get that far, re-try the recovery procedure.
If you cannot, the mainboard is bad and will need to be replaced.

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A week ago this problem started , when the computer is booting and plugged in it stops at the Dell Supportassist
"Alert The power adapter wattage and type cannot be determined. The battery may not charge. The system will adjust the performance to match the power available."
When I  click on Diagnostics and I get "testing completed . One or more errors but doesn't say what the issue is. I've run this about 5 times with same results.  
I am using the proper power cord, I run it without being plugged in a lot.  
Now the battery will not hold a charge and only works if it's plugged in and at 1%
I do not want to open it up while it's under warranty
Thank you, Happy Holidays  

A:Dell Xps 9350 system bios 1.4.4

If the system is still under warranty, call Dell for repair.
They'll first replace the AC adapter with a new OEM Dell unit.  If that doesn't solve the problem,
They'll replace the DC power jack:
And if that doesn't solve the problem, it's the mainboard that needs to be replaced.

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the ISO downloaded from this link, www.dell.com/.../OSISO, is still the old Windows 10...when will you guys update it to 1703?

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Using Dell Command Update on my XPS 13 9350, the Intel 100 series chipset driver ver. keeps coming up as a recommended update and after installing it, and then checking again for updates, it comes up again as a recommended update, so the installation is not succeeding.  Having said that, it now appears in the update history (in the Command Update app) as having been installed 3 times, so what gives, Dell?

A:XPS 13 9350 Dell Command Update: Intel 100 series chipset driver / Installation Doesn't Take

I have the exact same problem with my XPS13 9350.  All other updates have been installed via Dell Command Update.  I am trying to get the Dell DA200 adapter to work on vga and have read that the latest Intel 100 chipset drivers are needed.  It is not clear whether the the chipset driver is installed or not.

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Computer: Several Dell models all upgraded to Windows 10 Home during the free upgrade period, followed by the Anniversary Update:  Dell Xps 435MT (upgraded from Vista -> Windows 7 -> Windows 10), 8700 (upgraded from Windows 8.1 -> Windows 10), 8100 (upgraded from Windows 7 -> Windows 10)
Target:   Recovery of Windows 10 Home ver 1607(Anniversary Update) with all subsequent updates, and installed programs .
Known:   System Image Backup if one can be created will meet target requirement at least up to the last time the system image backup was taken. 
Found: Many solutions but not sure which will be applicable for the Dells above
A.  Generic procedures for Windows 10: W1. Windows System Image backup; W2. Windows System Image recovery, W13:  Creating bootable Windows ISO disc.
B.  Procedures for Dell seems to be unique for Dell, but uncertain which Dell System Image Backup and Recovery solution is applicable or available for the Dells above.
D1.  Dell Backup and Recovery (DBaR) and Windows 10.  I don’t remember or being notified to update DbaR before the Windows 10 update (see D1.Note for this tool). 
Later, I saw the notification for the XPS 8700 (originally 8.1) and applied the update but all I see NOW is Backup and Recovery (Windows 7) not 8.1.   D1 may not be available to 
Now I read that one needs to pay for backup and restore.  So D1 may ot available to me  &ldqu... Read more

A:Dell Windows 10 System Image Backup and Restore

Upgrading breaks the DBAR so you might as well get rid of it entirely.   DBAR is now also END OF LIFE END OF SUPPORT.  
I recommend  
OS support: Windows 10/8.1/8/7/Vista/XP (all editions, 32 & 64 bit).

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I'm trying to install Windows 7 on Dell XPS 9350. To be able to do that, I needed to install the usb 3.0 drivers (the laptop doesn't have any usb 2.0 ports and the usb 3.0 can't be change to usb 2.0 from the bios) into the Windows 7 installation on my usb stick.

The problem is that Windows can't identify the ssd. So I figured it was the motherboard chipset drivers that I needed to install, so that it could identify the nvme controller itself. The problem is that when I extract the driver, there are no .inf or .cab drivers. There are a lot of files without any extensions and basically the driver seems to be installable only on a functional installed operating system.

Any ideas how I could get a readable driver that I could browse to during the Windows 7 installer?


A:Windows 7 on Dell XPS 9350

I don't see anything on the Dell downloads for this model for Win 7. They have Win 10 and Win 8.1 drivers. Even if you get Win 7 installed I doubt that all the devices on the laptop are going to work.

I've seen other try to install Win 7 on a new system that is not designed for Win 7 and of the ones I've seen none have been successful and give up and keep their original OS.

Best option, if you can return the Dell, is to buy one that has Win 7 or that you can backward install Win 7 on it (and all devices work).

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I have just installed a clean UEFI Windows 10 on my almost brand-new XPS 13 the touchscreen does not seem to work at all.
I have gone to the support website to auto-detect and download drivers. Went through Dell's diagnostic tool for touch screen, which said it could not detect any touchscreen device. There are no unknown/driverless devices in my Device Manager.
After scouring through many forum posts, I am baffled. Any advice on this issue would be greatly appreciated!

A:Dell XPS 13 9350: Touchscreen not Working on Windows 10

This model is available both with and without touchscreen - check the specifications at support.dell.com to verify your unit does have the touch option.
If it does, and you don't see it upon clean install of WIndows 10, call Dell - the touchscreen is faulty.

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I recently purchased Dell XPS 9350 which came with Windows 10 Home. I have my personal license for Win10 Pro. Can i upgrade my laptop to Pro version? Will it impact my warranty?
Thanks for your help.

A:Upgrade Windows 10 Home to Pro on Dell XPS 9350

The purchased Dell warranty only applies to the operating system we shipped. In the future, if hardware were to fail, we would use our diagnostics to verify fail, then replace according to the warranty. But, we willnot assist with any Windows 10 Pro operating system or software issues because we did not ship it with Windows 10 Pro.

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I'm new to windows 7 and this forum.

After buying a new Compaq, I installed all the Windows updates, and the Updates window showed when I last checked for updates and the full update history.

Before installing new software, I made a system image. When the new software didn't suit, I recovered using that image. The updates history has gone! According to the updates screen, I have never checked for updates and have never installed any updates. But when I check for updates, I am told that my Windows is up to date.

I don't understand why this should be if my pc is now in exactly the same state as it was when I made the image. And can I trust the message that there are no updates for my Windows?

Many thanks for any help anyone might be able to offer.

A:Recover using system image - windows update history lost

all updates prior to the making of the image will be present.
click on installed updates.

Updates between when the image was made and now should be added when you check for new updates.

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Since I purchased this laptop under two years ago I've had so many problems with it I've lost count.  It regularly gets bricked after Windows forced updates, most recently a few days ago.  I tried reinstalling Windows and managed it a couple of times but after a while the screen just goes black. The most recent time, the screen went black during re-installation so I now can't even finish the installation (and you can't do this in Safe Mode).  I know Windows is still trying to install as I can hear Cortana trying to set up.  But now I can't see anything in order to finish the installation so I'm stuck, unable to do anything.  I have no external monitor I can use but in any case, if this is a hardware issue, this is not a fix.
I've run diagnostics via F12 a few times and it shows no hardware issues but who knows, it could be.  Since I bought this, Dell have replaced almost all the hardware inc. motherboard and SSD. I'm not sure what else but I noticed today in BIOS in the log dated May 2016 (one of the times it was 'repaired') that it states, "...primary battery is not identifiable...". 
Before the black screen issue there were wifi problems too, none of the available network-related drivers worked.  
I am well out of my warranty now and close to buying a Mac but if anyone knows the cause of this black screen and can help, please let me know!  When this laptop works, it's ama... Read more

A:Dell XPS 13 9350 - booting into Windows but black screen

It could very well be that you have a "lemon". Just like with cars.
It seems that you have tried every way to fix it and cannot.
I would not put any more money into it.
Chalk it up as a lesson learned.
Your experience is precisely why I tell people with new Dells that do not work right to return it.
Do not try to fix it.
30 days for a full refund.

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Does Dell offer a factory restore option with just the Dell drivers installed and no extras? HP offers this with their factory restore option. Hoping Dell offers it as well? If not. Doing a clean install of just Windows 10 seems a bit tricky? Dell lists a ton of drivers to install.

Finally. I bought a 16GB usb flash drive and made a backup of the factory recovery partition. I suppose it is now safe to remove and give me some extra space? The laptop was ordered with a 256GB ssd. Currently have 199GB of space left.  

A:New Dell XPS 13 9350 Windows 10 clean install question....

You could download the factory partition online - enter the service tag - http://dell.to/1JsMeJg - and download the media. This will contain the OS and the required drivers for your machine.
Let us know if you have any other queries.

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I have removed the original Win10 and reinstalled from scratch Win8.1 Pro on my Dell xps 13 9350. I have downloaded all the possible drivers from the official "Dell driver download" page and run them all in the order suggested. Also the BIOS is updated. However, there are still several devices not recognized: 1. There is no Win8.1 driver for the trackpad. The one of Win10 is not compatible with Win8.1, so the trackpad is currently recognized in the device manager as PS/2-compatible. Moral: the scroll function does NOT work!! 2. Under "other devices" I get two "PCI data acquisition and signal processing controller" icons and one "unknown device" flagging "there are no compatible drivers for this device" 3. After installing the latest drivers (February updates -not sure which one in particular created the problem) I now get also under "IDE ATA/ATAPI controllers" and icon with "Standard SATA AHCI Controller" flagging "this device cannot start. (Code 10)" While I can live with 2. and 3., the issue 1. with the trackpad is VERY annoying, and it would be great if Dell would provide a driver for it (btw., this model is now more than 3 months on the market). PS: the February update seems has fixed part of the problems with the WiFi and with mouse. I could solve them temporarily in January by installing other drivers of another model (Dell xps 15 9550), in particular these two: Communications_Driver_G1... Read more

A:Dell xps 13 9350 downgrade windows 8.1, trackpad not working and other issues.

Hope this helps for items 1 and 2, not sure about item 3...
For item 1, have you tried using the Windows 7 touchpad driver?  Download link below.  When you run the downloaded Dell Update Package, choose Extract (not Install), and create a folder to extract the files.  Then right click Setup.exe, choose Properties, then click the Compatibility tab, and then check the Compatibility box and choose Windows 7.  This should allow the driver to install successfully.
For item 2, you'll need to install the Serial I/O driver, which isn't listed for Windows 8.1, but you can find it in the Dell Driver Pack for Windows 8.1, link below also.  You'll need something like 7zip to extract the CAB file, but you'll find the driver buried in there.  Once you have the driver pack extracted to a folder, you can go into Device Manager, then right click the PCI Data Acquisition device, then choose Update Driver. Then choose Browse, and point it to the extracted folder and make sure include subfolders is checked.  The driver should then install.
Windows 7 Touchpad driver:

Windows 8.1 Driver Pack:
http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=DRW70&fileId=3491046975&osCode=WB64A&productCode=xps-13-9350-laptop&languageCod... Read more

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Hi anyone can help me?
I lost my entire recovery drive when i use a partition tools (Paragon Partition Manager)
And unfortunately I don't ever backup my recovery drive to disc or flash disk, but I have copy a recovery partition to a external hard disk using Paragon Partition Manager. But I have try to copy to my XPS 13 Hdd but I couldn't launch the recovery from the recovery partition that i copy.
Can I get back my factory default recovery partition? so I can restore my laptop to the factory original state.
Can I download it online? or where I can buy it?

Benni Kie

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Hi anyone can help me?
I lost my entire recovery drive when i use a partition tools (Paragon Partition Manager)
And unfortunately I don't ever backup my recovery drive to disc or flash disk, but I have copy a recovery partition to a external hard disk using Paragon Partition Manager. But I have try to copy to my XPS 13 Hdd but I couldn't launch the recovery from the recovery partition that i copy.
Can I get back my factory default recovery partition? so I can restore my laptop to the factory original state.
Can I download it online? or where I can buy it?

Benni Kie

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My System Details
Service Tag: 7VZ6K72 Express Service Code: 17171020478
Windows version
  windows 10 version 1511 ( build 10586.1007)
I have run the dell update and have all the drivers up to date.  I ran Windows 10 update tool to update my version to build 15063 and install after download goes smooth till 80% plus and suddenly I get a popup message with error code 0x80004005.  I have clean install of Windows 10 on my system now.
I tried installing using USB windows 10 media and the failure is the same.  
I have two other 3 other Dell laptops which upgraded without any issues [ Alienware 17, XPS 14 and 15]


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I have a Windows 10 system image created with the Windows 7 Backup - Create System Image. My PC does not have a CD drive. I've tried creating a USB and SD cards, but they won't boot. I have access to a WHS 2011 system with the hotfix to allow it to backup
Windows 10 PC's. WHS can create a USB restore key on a USB stick. Can I use the WHS 2011 stand alone restore key to restore a Windows 7 system image?

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Frustrating to have automatic update screw up my computer. Worked fine until I completed the update from Dell on 7 Oct 2016.

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Im very fed up with Dell's service.

I have a Precision 5510 that came with Windows 7 and a 500GB NVMe SSD. Performance was horrible without installing anything so I called up tech support.  Tech support told the usual deal: That I had to reinstall the OS. The USB key that came with the laptop had Windows 10.

Yesterday I start downloading the image from Dell's support site at 0800. At 1500 it finished and when using Dell's OS Recovery tool it says it is corrupted. I tried from another location with another internet connection and same thing.
Obviously angered and frustrated at the time I lost, I called up my sales rep and he offered to send me a USB key with Windows 7 for 67 euros.

This is a laptop for business use that has cost the company not only 2000 euros but a lost of productivity because of losing time on downloading the image. Dell should send me the key without any charge because I still dont think reinstalling a factory image on a laptop that from factory came slow is going to resolve anything.

A:Tech support tells me to restore Windows 7 image, image cannot be downloaded and now Dell wants to charge me 67 euros for a USB key

there are 2 possible solutions i can offer:
1. you can buy a windows 7 sealed CD from an IT store and do an installation.
2. Or you can download windows 7 from piratebay and also download Windows to USB Tool from google so you can use a USB to boot the windows. Then use the activation key Dell gave you to activate the windows.
But make sure your data is backed up so you dont lose anything important.
hopefully this will help.

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I have an Inspiron 13 7000 series 2-in-1 and i frequently lose sound after system updates. Normally I just uninstalled the Conexant SmartAudio component and driver, reboot and the new driver magically appears. Not so this time. So I went to Dell to find the right driver. They require I install their System Detect software but I get an error message (see below). Any help is greatly appreciated.
PLATFORM VERSION INFO Windows : 10.0.15063.0 (Win32NT) Common Language Runtime : 4.0.30319.42000 System.Deployment.dll : 4.7.2046.0 built by: NET47REL1 clr.dll : 4.7.2046.0 built by: NET47REL1 dfdll.dll : 4.7.2046.0 built by: NET47REL1 dfshim.dll : 10.0.15063.0 (WinBuild.160101.0800)
SOURCES Deployment url : downloads.dell.com/.../DellSystemDetect.application Server : Microsoft-IIS/8.5 X-Powered-By : ASP.NET Deployment Provider url : downloads.dell.com/.../dellsystemdetect.application Server : Microsoft-IIS/8.5 X-Powered-By : ASP.NET Application url : downloads.dell.com/.../DellSystemDetect.exe.manifest Server : Microsoft-IIS/8.5 X-Powered-By : ASP.NET
IDENTITIES Deployment Identity : DellSystemDetect.application, Version=, Culture=neutral, PublicKeyToken=831211ca63b981c5, processorArchitecture=msil Application Identity : DellSystemDetect.exe, Version=, Culture=neutral, PublicKeyToken=831211ca63b981c5, processorArchitecture=msil, type=win32
APPLICATION SUMMARY * Installable application. * Trust url parameter is set.ERROR SUMMARY Below is a summary of the errors, de... Read more

A:No sound after Windows 10 update AND I get an error message when I try to install Dell System Detect

opal875Inspiron 13 7000 series
What is the model number please?

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Hi, would like to enquire if the image version available to be downloaded from Dell Support for Win 10 Pro 64-bit if it is already been updated to Creators Update (version 1703)?

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Below is an image of my drives the hp recovery drives has my old system image file for windows vista which came with my pc i have upgraded to windows seven now i wanna know how can i delete the hp recovery drive and make that memory part of my main harddrive or/and how can i make a windows seven system image and replace the vista system image with the windows seven system image and just so im confirming that I know what im talking about a system image is just so u can erase everything off your pc and start back from that specific point someone please correct me if im wrong thanks

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A:how to replace my vista system image with a windows seven system image

Hi bigboi1972. Well this should be fairly straight forward. (I stress the should).

Firstly, a system image is out (and your definition is correct by the way thats exactly what a system image is). That drive is waaay too small to make a system image of your C drive.

However if you get some more storage, a system image can be made from Backup and restore centre in Windows 7.

So to remerging it with your drive. Can you please post a screenshot of your Disk Management Screen? go start right click computer, and click manage, then go to Disk Management. that will help to see whether what you want to do will be possible using Windows own inbuilt tools or whether you need a 3rd party app

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I recently had problems with BSOD. I was able to fix the underlying cause, but this got me nervous. So I am thinking of starting a program of periodically creating system images of my laptop - both the C & D drives - so that I could restore my system in the event of hardware failure. Make sense?
I have some questions to make sure that I understand the underlying System Image & Repair disk process, & also when I would use a Windows 7 ISO image.
(1) Am I correct that when I restore from a system image of both C & D drives, that both drives are **totally** recreated?
(2) Will I still have a legal copy of Windows 7 when I restore using the system image?
(3) Should I make sure that I have a repair disk before I restore from system image? If so, why?
(4) Is it necessary to periodically recreate a repair disk? Or once a repair disk is created, it is good for any future repair that may be needed?
(5) There are sites where one can download a Windows 7 ISO image.   
    (i) Am I correct that restoring from this image just installs Windows 7 and no other programs? 
    (ii) Will I still have a legal copy of Windows 7 when I restore using a Windows 7 ISO image? 
    (iii) When would I restore using a Windows 7 ISO image rather than restoring from a System Image?
    (iv) What is the recommended site to download a Windows 7 ISO image?
(6) Now for an open-ended ... Read more

A:Windows 7 - System Image, Repair Disk, & ISO Image Questions

Users have (at least) two ways to go to overcome those unforeseen problems that occur.
a.  Make clones of the hard drive reflecting the O/S.
b.  Use backup software which creates a file which can be restored, item for item.
I have done both at some time...right now, I prefer making a clone of my O/S (dual-boot) partitions...while backing up data files on extra hard drives I have lying around.  User preference determines whether a user backs up...or creates a cloned image.
You might take a look at Macrium Reflect, a program that seems to do each pretty well.
Macrium Reflect FREE Edition - Information and download - http://www.macrium.com/reflectfree.aspx
Those ISO files of Windows 7...are covered by this pronouncement here at BC:  Recommending ISOs of Windows Recovery Discs or pre-made ISOs of WinPE-BartPE - http://www.bleepingcomputer.com/forums/topic382841.html .
In addition to being illegal...those .iso files...or any file NOT obtained from a legal, authorized source...are subject to reflect code, errors, malware...or something else that the user has not bargained for, IMO.  If I were a malware misanthrope...that would be my favorite vector...giving an unknowing public something "for free" that they have no desire to legitimately obtain.

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I'm about to pull the trigger on a dell xps 13. Can anyone tell me if I order the 8gb model with the i5 6200u FHD screen which comes with a 256gb SSD, can someone tell me what model of SSD this is? Is it a Samsung SM951 (uk model)? I understand it is PCIE based, but does the controller run in AHCI or NVME? I am thinking of putting a 950 pro in there (I understand these drives are nearly identical in terms of performance but I'd like to be able to use the Samsung magician software and turn on rapid mode and overprovisioning. has anyone used the samsung magician software with a 950 pro drive? is there any difference in real world performance between an ahci drive and a nvme drive under normal usage?


A:dell xps 9350 ssd

I've seen Samsung xx1 drives and Lite-on drives in these systems -- you won't know until you receive the system.  There are people who've reported running the 950 Pro in this model.  Yes - the NVMe drives do outperform AHCI or standard PCIe drives, but even standard SATA drives are impressive performers. 

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I have just bought this Dell XPS 13 9350 within the past few months. One day the touchscreen started to constantly click on the screen, sometimes without stopping. The only way I am able to get this "ghost clicking" to stop is either restarting the laptop (hoping the problem doesn't persist)or, sometimes I get lucky by just pressing the touch screen on random spots and it seems to stop the clicking. Is this a hardware problem or can I somehow fix this problem other than messing with the hardware?

A:Dell XPS 13 9350

Thank you for writing to Dell Community Forum.
Please try the steps mentioned in the below link:
Please private message us the service tag of the system along with your email id with the results from the above steps.
(Note: please don't mention the service tag or email id on the public forum as it contains your personal information).


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I have tried unsuccessfully to do a Factory Image Restore on my Dell Inspiron laptop with Windows 7 but that's not a choice on the Factory Image Restore welcome screen. So, I thought I would try using my System Recovery disks if possible. I'm not that computer literate but could you help with the proper steps to take? Thanks!

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i have some issues with my Dell XPS 13 (9350) and Dell TB16. I connected a 4K Monitor on the MiniDP Port and another 1080P Monitor on the HDMI Connector. I get constant dropout of my 4K Monitor, like every 1-2h min. the screen goes black and after a few moment the video comes back. Updating everything to latest BIOS, TB Firmware, Video Drivers does not working. I tried to disable TB security in BIOS but this doesnt help either.I tested my TB16 with another device, this time it is my company Lenovo P50. Everything works great with this device, no video dropouts, i tested this several ours.
So what is wrong with the Dell XPS13 and Thunderbolt?

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I just saw the new Client System Update utility for my E6500, downloaded, and installed it on Win7 x64. I've been talking about Dell creating such a util for years and finally Dell did.
However, it does not work. After I press the Check for updates button, after a bit it comes back with "Check for updates failed" and the GUI-U15 error in the logs. I tried many times, including after a reboot. Also, the app just disappears (probably crashes silently) when I go to Advanced->system details.
Any ideas? I was excited to spread the word around about it but can't as it doesn't work at all.

A:E6500 - Dell Client System Update - error checking for updates (GUI-U15), crashes when going to system details

I have the exact same problem on an Optiplex 960 running Windows 7 X64.

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Hello All!
Has anyone experience with the Aukey USB C Hub: 
Somehow I won't get video out (neither VGA nor HDMI) with this adapter and my xps 13 (9350).

Many thanks for any and all help. Have a great day!

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I recently got a new Dell XPS 13. I like it very much but I have one single issue with it.
It gets hot when plugged in. I installed latest drivers and bios firmware but it's still annoying.
The main problem is that I searched for fan problems over net, I saw people are complaining about fan being too noisy on XPS 13 but I hear absolutely nothing from laptop. and now I'm wondering if it has a fan and it's working.
How do I know that the fan is working?
Thanks in advance.

A:Dell XPS 13(9350) fan issue

Hi Mohsen,
We?re listening. We?ll surely try and assist you. To isolate issues with the system, we request you run through the hardware diagnostics. Please click here to find the steps to run the hardware diagnostics.
Please let us know if you see any error message and validation code.

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Hi All,

Does anyone know what the differences between 9350-4846 AND 9350-5132 are?
Both seem to be an entry level i5 6200U, non-touch scr laptop.
Pricing is somewhat the same, but I want to go for the better bargain out of the two.

Thanks for your help,

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Kind of an info post & a question.
My new Dell XPS 13 9350 touchscreen started to intermittently fail & within a day or 2 it completely gave up. I also noticed that there was no touchscreen device in Device Manager (under HID section) nor any mystery USB devices there (an Internet search reckoned it could be a power problem). I did notice though that under USB Devices section there was a mystery device that said "Unknown USB Device (Device Descriptor Request Failed).
Called Dell Support who informed me that since it was purchased from a UK retailer I wasn't eligible for Dell support! So I called PC World...
They took me through a step which I'd already tried (uninstall & reinstall mystery USB devcie) but this time it worked - touchscreen appeared in HID section & mystery USB device vanished. Hung up the phone, moved laptop then the touchscreen failed again. This time, on loading Device Manager, it was unusable. Device Manager kept refreshing over & over again, but I did have time to see that again touchscreen had vanished from HID & the mystery USB (with same message) appeared in USB Devices. This time though the USB device would vanish & then the screen refresh.  
A bit more Google searching revealed that a touchscreen is effectively a mini USB device & I wondered if the issue I was having was due to an intermittent connection. It would explain the constant refreshing of Device Manager since it was like something being conne... Read more

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Could someone please let me know the part number or screw size/type to replace a missing screw on the external underside of my Dell XPS 13 9350 laptop?

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Hi everyone, I've bought a new monitor for my laptop dell xps 13. Now when I'm hearing sound from my monitor the sound stops working for 2 seconds and then it just goes normal. this happens often. I've already installed the latest drivers for my realtek high defenition. I also uninstalled the drivers and installed them back still nothing. Same thing for my Graphics Card. The sound on my laptop is excellent. Only when I'm connecting it to my monitor then it goes bad ...

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I have noticed that whenever the (non-touch) screen on my Dell XPS 13 9350 refreshes (e.g. with the mouse pointer moving, webpage scrolling, etc.) I hear a buzzing sound from the bottom left of the display.
Uninstalling the Intel display driver and using the Microsoft Windows generic display driver stops this buzzing from occurring, but that also stops the screen brightness hotkeys from working so it's not really a solution.
Does anyone know how to resolve?

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Hello Everyone,

I recently purchased a Manufacturer Refurbished Dell XPS 13 9350 (Skylake), and all has not been well.
The laptop constantly BSODs whenever I wake it from sleep. The thing is that it works without a hitch for
hours on end on a cold boot, but as soon as I wake it from sleep or hibernation, I receive a BSOD on wake 80~90% of the time, sometimes instantly and sometimes after 3-4 minutes of use.

I've already done a fresh install of Windows 10, ran memtest86 5 times with no errors returning and also manually
uninstalled/reinstalled all the latest drivers for my laptop and even ran Driver Sweeper in safe mode but the problem
persists. There were even more errors before, but after doing all my driver updates, WhoCrashed points me to ntkrnlmp.exe as the most frequent cause of BSODs.

I've attached the dump files to the thread, any help would be greatly appreciated.

Thank You!

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Literally anything I do the max is .78 GHz and I can barely watch a YouTube video because I am barely even using the processor. The laptop is so slow because of it. I have tried basically everything, disabling speed step in bios, adjusting power options, updating bios, updating drivers, etc.. Please help me.

A:Dell XPS 13 9350 i7 will not go past .78 GHz on the processor. PLEASE HELP

They seem to stay at the lower speed more than you might think.  While at this speed do you see the CPU utilization maintaining levels?
You state your tried different Power Schemes, have you tried the High Performance for testing?  If the speed does not increase when you select it you might want to try a reboot.

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My Dell XPS 13 was working fine for about 9 months. Recently, I have to go through a lot of trouble just to get it charging. When I plug in the adapter, the light on the end of the plug turns on, but to get the charge to work, I have to push the cord extremely hard into the laptop. Even when I do this, the laptop usually only stays charging for about 5 seconds. After about 20 tries, I got it to stay charging. The warranty is still (thankfully) active, so worst case, I can just get it replaced. But before that, what can I do to try to fix it? 

A:Dell XPS 13 9350 having trouble charging?

Thank you for writing to us!
We would request you try a known good charger on this system and also try this adapter on a different system and check if the same issue occurs .
We would also request you private message the service tag to the system and the charger port and also the pin of the adapter .

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I think I did the worst choice ever... I bought this Dell XPS 13 on last February which was replaced on summer, because I had problem with the grafic card probably ( couldn't connect it to an external display). 
This is an i7 proccesor 6560U, 16G ram 512 ssd... and infinity touch display. running win10 pro
the main reason that I bought it was that the battery lasts up to 18 hours like it says to the dell's site.
I am not new to this of cource I know that 18 hours are unreachable but I was hoping at least to 9-11.
on the contrary the battery does not last more than 4-4.30 hours. with normal use... email serfing on the net , youtbe....
I have the latest BIOS of course ... 
I had even left the laptop on the Bios screen open to check how long it will last with no apps running in the background ... same result ... 5 hours at most .. 
the battery was replaced 2 month ago with no improvment ... same with the new battery as well. 
I have turned the touch screen off, bluetooth as well... everything that I could in order to increaase the battery but with no result. 
I also run the battery test according to the dell's technicians advise, with the result saying that the battery is in good condition.
According to dell all theese are normal... but for me is unexeptable. My macbook pro is 5 years old and the battery lasts 4 hours !!!!
this is my expirience from the top model of dell!! 
any advise before I through it away?

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Could someone please let me know the part number or screw size/type to replace a missing screw on the external underside of my Dell XPS 13 9350 laptop?

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So, my ultimate goal is to connect a Firewire 800 device (medical instrument) via thunderbolt. I got my hands on two Apple thunderbolt adapters, first a TB 3 to TB 2, and then a TB 2 to Firewire 800.

When I connect the TB 3 to TB 2, Windows says "Try improving the USB connection" and it links me to this page. Opening the thunderbolt software shows no connected devices. I have the latest drivers that I am aware of, software package version I have BIOS version 1.4.10. I have disabled the thunderbolt security in BIOS and enabled the boot related thunderbolt options.

What else can I do? Thankful for help!

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