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XPS 13 9360 video problem

Q: XPS 13 9360 video problem

I experienced the video viewing problem in my xps13 since I bought it. When I reviewed the video on some website, it cannot be play as below.

When I pause the youtube video after I played it for few second, it failed to resume as below.
It worked normal when I use firefox as the browser. But the above-mentioned problem existed when I use the Microsoft edge, Chrome, opera as the browser. The problem persisted even after I reinstall the Windows 10. The Windows was updated to the latest version and updates. It doesn't help. What happened?!

RELEVANCY SCORE 200
Preferred Solution: XPS 13 9360 video problem

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A: XPS 13 9360 video problem

vc06456,Download Flash or enable it and then try playing the Youtube videos. Firefox has Flash imbedded into it.

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RELEVANCY SCORE 52.4

Hi,need info from the first hand by owner of xps 13 about video editing. I'm  about to buy new laptop from Dell
and must decide between xps 13 or 15 kaby lake FHD..prefer 13 if is possible to do some light video editing on it.I travel alot so smaller is better but if not possible to edit on 13 then I will take xps 15.but need info to decide,so please if someone do have some experience to share with me. Tnx

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RELEVANCY SCORE 52.4

Hello All,
I have a Dell XPX 13 9360 laptop with a WD15 dock that I want to use two Dell 2316M monitors.
The dock connects up to the laptop fine - I am getting ethernet, USB and power from the dock via the Thunderbolt port. But, I am getting no video output from it. The laptop does not recognize that there are additional displays connected. The monitors are on the correct input and the monitors work on their own respectively (tested by connecting to another machine).
I have tried installing the drivers from Dell (Thunderbolt, ASMedia USB, Intel Graphics, etc.), but nothing makes it work. I attempted to install the Firmware, but it fails.
The laptop is Windows 10 Pro.
Does anyone have any suggestions to make this work?

A:Dell WD15 w/XPS 13 9360 - No Video

Hmm, video is typically the easiest thing to get working because the USB-C port just has a DisplayPort output wired to it, so there are no special dock drivers to make that work.  In terms of the firmware update that failed, if you're referring to the WD15 firmware I'm linking below, what's the exact failure error?  That firmware update involves restarting your PC and having it update the firmware while it boots, and it would be a good thing to get working because one of the listed fixes pertains to the DisplayPort MST hub that controls the video outputs.  Link: www.dell.com/.../driversdetails.

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RELEVANCY SCORE 51.2

Hi!I've had some problems with my XPS 13 9360 recently where video freezes for a few seconds quite every now and then (every few minutes sometimes). This happens when i watch youtube or stream video from elsewhere aswell. A few times this happened, I saw an error message: "webGL encountered a problem"(this was on youtube) which basically crashed the video and I had to reload it. I solve the problem by exiting fullscreen and then refresh the site. I can sometimes watch for longer without any streaks if im lucky.I updated windows 10 a few days ago and I'm not exactly sure but I think the problem might have started to occur after that update. How can I solve this problem and where do I start to tackle the problem?Thanks in advance!

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RELEVANCY SCORE 51.2

Is anybody able to play 3D files in native MVC frame packing format to 3D TV or projector Kaby Lake Dell XPS13 3960?
What drivers and USB-C to HDMI adapter do you use?

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RELEVANCY SCORE 48.8

Hallo,
ich möchte meine neues XPS 13 9360 mit dem ebenso neuen WD15 Wireless Dok verbinden, laut Installationshinweis sollte der Intel Wireless Manger in der Taskleiste angezeigt werden, das ist aber nicht der fall, zumal ja auch laut Betriebssystem ein Killer Wireless Adapter von Qualcom verbaut ist.
Wie kann ich nun den WD15 mit dem XPS 13 9360 verbinden ?
Danke.

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RELEVANCY SCORE 47.6

I do some light video editng for vimeo and social networking..looking for someone who has some experience
with video editing on xps 13 or 15 to get some info before buying..
Personally I will prefer 13" because I travel a lot and 15" only if editing on 13" is not possible..
I will really appreciate info from someone with experience on this matter..tnx

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RELEVANCY SCORE 46.4

Lately I have had problems with my XPS 9360 laptop, suddenly the screen appears in colored boxes and loses the image, to solve this fault I have to restart the computer.

I could support this problem please !

A:Problem with laptop screen XPS 9360

Are your video drivers and system firmware (UEFI) up to date?

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RELEVANCY SCORE 40.8

Hello everyone,
So I think by now, this problem has already been reported several times. I hope in my post, I can try to collect all the previous posts and what I've learned from them and put it all in one post. Yes, the new Dell XPS 13 (9360) models is confirmed to have a persistent issue of randomly shutting down and attributing this issue to an "ASF2 Force Off” in the BIOS event logs.
I myself own a Dell XPS 13, and yes, it has the same issue. Here's what happened on my end: I bought a new Dell XPS 13 nontouchscreen with 8GB RAM on October 31, 2017. And it arrived and worked well for about a week before randomly shutting down for the first time. I thought it was just a one-time thing, so I kept using it. Turns out, it shut down again and again in randomly moments every hour or so for the next 2 days, so I know it is definitely an issue. I ran an F12 Hardware Diagnostic along in Thorough Test Mode and a Dell Hardware Diagnostic, and the results were that no hardware issues were found, so I know it’s not a hardware issue. I ran a virus-scan just to check that one off the list. Interestingly though, I ran a Dell "Repair" option in the F12 menu, and apparently, there were some unrepairable issues found. Anyways, I got sick and tired of the problem, so I wrote to Dell Customer Service, who replied by sending me a "replacement" model. Meanwhile, I looked at the BIOS event logs and turns out the problem was attributed to an ASF2 force ... Read more

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RELEVANCY SCORE 36

I have purchased Dell XPS 13 9360 this thanks giving.
Worked fine for a week or so but it gradually develop heat. I feels charger is extra ordinary hot as well as my laptop is also hot for my real lap. Need to keep something between lap and laptop like my back pack or if at home like pillow.
why so is it normal ?
BTW I am in India Mumbai

A:XPS 13 9360, Hot Hot Hot Every where

Using a notebook on your lap or other soft or cloth surface is what's causing the overheating.  The system should be used on a hard, flat surface only.  You're essentially preventing the fan from doing its job of circulating air over the heatsink.

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RELEVANCY SCORE 36

We really need a patch for disabling the DCB. Most of the other models have gotten it except the FHD version of the 9360. 

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RELEVANCY SCORE 36

Well I just bought an s-video cable, a 4pin one, I also have an rca cable that I tried plugging into the back of my computer to my television. I have no idea on how to set these things up so could someone help me? I plugged in the s-vide 4pin composite to my computer and my television then put my tv on the S-Video channel/input whatever you call it. Then I restarted my computer just incase with the tv on and cables plugged in. I went into my settings as the tutorial mentioned and right clicked on the number 2 screen and clicked attach. It didn't work I clicked apply and clicked yes on "Do you want to keep these settings" but to no avail. The window just greyed out and I even tried detecting monitors on my ati catalyst (the menu for the graphics card I have) but that didn't work also. Is there something i'm not doing right?

Dell XPS
Windows Vista SP2
ATI 3600 series gfx card...
Screenshot >
http://i18.photobucket.com/albums/b107/redspider/asd.jpg
This is the direct link if you can't see the image below.
 

A:S-video Not working, please help. (video problem not an audio problem)

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RELEVANCY SCORE 36

Got an old pc which I gave to my son last week.

It was working just fine until a day or so ago.

When he boots it up he gets the 'No Input signal' showing on the monitor.

whenever he unplugs the video cable from the monitor (or from the PC) he gets a different message - it says 'Disconnector'.

So I'm trying to figure out what the problem is.

Is it the monitor? Or is it the cable? Or ist it the video card in the pc?

Or something else?

Thanks in advance.
 

A:Video card problem? video cable problem?

Could be anything from those error messages - it simply means that the monitor is not detecting a signal that the PC. You should try another monitor just in case it is the monitor. More then likely though its going to be something in the PC, and not necessarily the video card, it could just as easily be the power supply, RAM, motherboard, or another component.

So, I'd try another monitor with another cable. Then try re-seating the video card in the computer. Also listen for beeps from the system as that can be an error code.
 

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RELEVANCY SCORE 35.6

Hello
I just had this card installed, and i am now having problems with video's down loaded from the web. The video picture colors are all off, sound is fine. I Am using Windows XP pro. It/videos work intermitantly?? Mostly dont,,, PC Games and still pics are just GREAT. Any ideas on how to fix. I have fiddled with different things but nothing changes the video color quality.
 

A:New, Nvidia Geforce FX 5500 256Mb Video Card and have problem with down loaded video

Ah, my friend.it sounds not to be a video card problem, but more of a codec issue. make sure your codecs are up to date and if that doesn't work, post your system specs.
 

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RELEVANCY SCORE 35.6

Hello,
I recently purchased my Dell XPS 9360 on 4/27/2017.  
When charging, the AC adapter charger gets extremely hot. So hot that when I charge it, I am afraid to leave it plugged in without keeping an eye on it.  It is too hot to the touch.  
Do I need a new charger?  I have seen similar complaints to this one on the forum as well.  What is the issue?  How can this problem be solved?
What are next steps?
Thank you.

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RELEVANCY SCORE 35.6

So there are couple of problems i am experiencing:
1) slow start up
2) when i pauze a video and hit play again, there is a 2-3 second lag of no audio
3) slow SSD benchmark
I recently posted a topic about the slow SSD and i already bought a new dell since then. This time however its an i7 instead of i5 and its also a different brand of hard drive.. Yet i am experiencing the same problem.. so this cant be hardware related then right.
And can all these problems have to do with the same issue? something that makes the SSD perform poorly?

4) simultaneous use of ,microphone and keyboard/mouse doesnt work??
its not normal right? that so many things are wrong? 

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RELEVANCY SCORE 35.6

Hi,
I just received a new dell 13 xps 9360 (i7 7560U, 16GB ram, 1920x1080 screen), I've installed a clean windows 10 and out of curiosity just tried some game (Dota 2) and in low settings I'm getting 10-15 fps which is pretty shocking.
I'm a bit confuse because in theory it should have a Intel HD 620 but it actually has an Intel iris plus 640. Obviously I've installed the latest drivers (21.20.16.4574). Also if I check for example on youtube there are reviews of this laptop getting (same game, medium settings) >40fps which sounds about right.
I don't plan to play too much but I'm a little worried that I'm getting worst performance on a new laptop than in my previous one from 4 years ago (with an intel hd 3000), looks to me like there is a bigger issue underneath.
Somebody with this laptop have tested some game or something similar to this?

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RELEVANCY SCORE 35.6

I am going to upgrade my XPS 13" 9360 128gb SSD drive to a Samsung 960 EVO 500gb. That being said how do I migrate my old SSD to my new Samsung SSD. Specifically what software and hardware do I need to accomplish this migration. Thanks.

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RELEVANCY SCORE 35.6

I am not a techie at all so I probably shouldn't be posting in this forum.  But I am frustrated and really worried about what is happening with an XPS 13 9360 purchased in 11/2016 -- not even three months old.  It seemed to be working fine on Friday morning until it showed out of the blue an alert message that the system had to do a scan and repair and restart -- no indication of the problem.  The scan and repair showed 100 percent completed but the restart failed, and the screen went blue. Nearly two hours on the phone with Dell technical support on Friday produced no result.  Dell sent me a USB drive with Windows 10 Recovery Media, and after more than one hour on the phone today with Dell Technical Support, the re-installation of the operating system from the USB drive failed.  Now they are sending me another USB drive to try again to re-install the operating system.  After a 36-year career as a journalist with major print media, where I always had superb IT support,  I recently went out on my own to write a book, and this has become a deep nightmare for me.

A:XPS 13 9360 nightmare

Hi PrestonReport,Thanks for posting.Here's an article from Microsoft that may be helpful:http://dell.to/2koYB4S

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RELEVANCY SCORE 35.6

I was heard on some forums saying the touchpad driver on dell xps 13 can be downloaded from synaptics website. I tried those drivers before my touchpad was broken. It worked but not that precise. 
I also used to configure two fingre/three touching on Elan and alps touchpads.
So my question is, do all xps 13 9360 laptop use synaptics touchpad, or some other brand?
Thanks in advance.

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RELEVANCY SCORE 35.6

Hi
I just got my new XPS 13 9360. I am worried about the CPU utilization. when device is idle, util is about 40%. when I run any program or simple anti virus scan, it jumps to more than 120%. However, the Service CPU is lower, but still relatively higher than normal.
Example when I run unit virus I noticed also that while the processes CPU is over 120% the "service CPU" is around 70% attached.
please advise. 

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RELEVANCY SCORE 35.6

Hi all, I just bought a Dell XPS 13 9360 with 128 GB and plan to substitue the stock SSD with a larger one (500GB). I thought it would support M.2 NVMe SSD (it's already 2017!), but to my suprise the stock SSD is a Sandisk X400 M.2 SATA.
As far as I know, NVMe and SATA use different connectors, so can I plug the NVMe SSD into my XPS 13 and get it recognized by the motherboard?
I have no previous experience of M.2 SSD. Sorry if the question looks silly.

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RELEVANCY SCORE 35.6

Hello guys, I have a problem with my XPS regarding the power button..it turns on only after several tries..it is frustrating, sometimes i have to try for a few minutes. The led of the power button stays on a few seconds, then it goes off, the keyboard light is off, it won't boot. It doesn't matter if the AC power is connected. Thanks

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RELEVANCY SCORE 35.6

I have bought it new. I have several things which couldn't satisfy my expectation.
1. After shutdown, it takes 20 seconds to show login screen and after login it takes 5-6 seconds to be ready, So it takes total 26-30 seconds to be ready, Is it expected? I think no but need your inputs ( I still didn't install any app yet. Just updated drivers.)
2. About cooling. It is not getting much warm  for now but i just use  firefox or chrome or edge to browsing or watching moves for now. But even just browsing internet, i see cooling fan run often. Usually It is not much noise but sometimes it gives some sounds like clicking ( it mentions me like reading data from a broken cd/dvd). * yes it is not getting much warm because fan run much. I was expecting a laptop which this price run more cool ((
I am also a mac air user and mac has more more and more properties than dell but it run very cool. (Don't misunderstand me please. I don't like to compare it with other PCs but i have to give my impression about dell and others for you see and understand my problem. )

c u

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RELEVANCY SCORE 35.6

Hi, something seems to be wrong with my windows media player. I cant watch videos that I downloaded or have but can watch a DVD movie. Every time I try to watch a video that I downloaded or have, no video appears but has sounds. Whenever i try watching a video, a message in the buttom left appears "error downloading codec". I tried watching a DVD movie and it worked. I don't know why only the sounds comes out but not the video. Please help me. Thanks.
 

A:Problem when watching a video in Windows Media Player: No Video but has sounds

You don't have the right codecs. I suggest just downloading VLC. It's better than WMP for video playback, even with the right codecs.

http://www.videolan.org/vlc/download-windows.html
 

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RELEVANCY SCORE 35.6

My video card first started acting up. It would switch to my onboard video, then back to my video card, then back the forth until the video card stopped working. I tested my video card in a different PC and it works fine. Now my onboard video has stopped working. I have a cheap power supply in my computer. Do you think it's the PSU?

I need some advice.

Thanks
 

A:Video card and onboard video failed. Power supply problem?

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RELEVANCY SCORE 35.6

Hi there,

Over the past couple of weeks, my PC has begun freezing - but ONLY when I'm watching videos. That can be either streaming or in Media Player etc. It never freezes if I'm doing other stuff.

Any ideas? is my video card kaput, do you think?

Cheers,

Andy
 

A:Solved: Screen freezes when watching video. Video card problem?

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RELEVANCY SCORE 35.6

Hi, something seems to be wrong with my windows media player. I cant watch videos that I downloaded or have but can watch a DVD movie. Every time I try to watch a video that I downloaded or have, no video appears but has sounds. Whenever i try watching a video, a message in the buttom left appears "error downloading codec". I tried watching a DVD movie and it worked. I don't know why only the sounds comes out but not the video. Please help me. Thanks.
 

A:Problem watching a video in Windows Movie Player: No video but has sounds

Im sorry but i seemed to have posted this in the wrong forum. sorry
 

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RELEVANCY SCORE 35.6

Hello Group,

Windows XP, Powerpoint 2007, Window Media Player 9

Created a simple Powerpoint page, with a menu of small graphic icons that when clicked activate a particular video clip.

All works fine, video is activated properly, and when it ends, the media player closes and control is returned to my Powerpoint page.

However, the graphic icon that was just used to activate the video is now turned to all black. Why?

Kisok mode is set to ON so the next user can make their selection. Rewind video at end option has no effect, same behavior whether on or off.

How can I stop this blackening of the graphic icon on the Powerpoint page when the video activated by clicking that icon ends? It is acting like Kiosk mode is not being recognized, as by definition the page must be preserved intact for the next user of the kiosk application.

Hope someone can help. Thanks for looking in. Also posted to Multimedia forum in case the problem is the media player.

Charles
 

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RELEVANCY SCORE 35.6

When I play a video, it goes smoothly for approximately 1 minute and then it breaks a lot and pixels start to break. Please help.

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RELEVANCY SCORE 35.6

Hi,

Iím in a dilly of a pickle here.

When playing video, my screen will go black for just a second and then return to normal. With most video players, the video will then usually play, but when using BSPlayer (bsplayer.org) to watch video, the screen will go black, return to normal and then video will not play.

It gets worse. Sometimes, I will be minding my own the computer will still be running, but then, the screen will go black, then the monitor will give me the old message:
"self test / check your pc and signal cable / monitor is working"
The computer will still be running, and the only way I know to get picture back is to restart the computer. I have gotten this error the most when the using BSplayer, which sometimes causes the monitor to just shut down like that. But other video players like divx, QuickTime, and windows media player will all occasionally not play or cause weird image problems to crop up on the screen

Also, if the computer freezes up, hitting ctrl+alt+del gives me a black screen with garbled white text.

I have updated my NVIDIA drivers and installed the latest bsplayer version, but neither of those actions fixed my dilemma.

OS: 98se
Video Card: NVIDIA Geforce FX 5200
CPU: AMD Athlon XP 2200
 

A:Video Card Problem - Playing Video and Shutting Down Monitor

spinnermason said:

Hi,

Iím in a dilly of a pickle here.

When playing video, my screen will go black for just a second and then return to normal. With most video players, the video will then usually play, but when using BSPlayer (bsplayer.org) to watch video, the screen will go black, return to normal and then video will not play.

It gets worse. Sometimes, I will be minding my own the computer will still be running, but then, the screen will go black, then the monitor will give me the old message:
"self test / check your pc and signal cable / monitor is working"
The computer will still be running, and the only way I know to get picture back is to restart the computer. I have gotten this error the most when the using BSplayer, which sometimes causes the monitor to just shut down like that. But other video players like divx, QuickTime, and windows media player will all occasionally not play or cause weird image problems to crop up on the screen

Also, if the computer freezes up, hitting ctrl+alt+del gives me a black screen with garbled white text.

I have updated my NVIDIA drivers and installed the latest bsplayer version, but neither of those actions fixed my dilemma.

OS: 98se
Video Card: NVIDIA Geforce FX 5200
CPU: AMD Athlon XP 2200Click to expand...

sounds like the gpu is overheating or goung bad get some compressed air and blow out the video card very through (*get the rest of pc while you are at it) and if this dont help you may have to replace
 

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RELEVANCY SCORE 35.6

I recently installed Windows Service Pack 2, actually three times after reinstating my computer software to the original state by erasing and reinstalling the full software install CD on my computer's hard drive for Window XP Home. I have no problems playing games with my new FX 5200 Ultra video card by BFG, but I am at random times getting the annoying green screen that blanks out my videos I am streaming or playing(happens when I am streaming more often). Then after that happens usually, the computer reboots or shuts off. I never had this happen before. My computer's memory tests ok so why can I play games with this never happening but when I am streaming or watching video through Windows Media Player, etc do I get the "green screen blankout" and then often the shutdown of my computer? I have 512 MB of system memory and 128 MB of video memory! I use System Mechanic and it shows I have at least half of my memory even during playback so what is the problem here? I can attach my system computer file of my information if you like in an e-mail if it will help. AND YES I HAVE THE DIVX CODECS. I thought about that to and uninstalled and reinstalled them with the same random problems. PLEASE HELP ME. This is really annoying.
 

A:video playback and streaming. Video card problem or software?

Well, it seems u dont have a hardware problem. this problem occurs only when u r watching videos. so i guess its the media player. take my suggestion, stop using it. Download this pack: KLite Codec Pack. I think the latest version is 3.2. Its got all the codecs u need to play compressed videos, and dvds. Its also got an advanced media player which can play any video u open it with like wmv, dat, mpg, rm, mov, avi, divx..... of course, the codecs for these formats r included in the pack.
 

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RELEVANCY SCORE 35.2

A few days ago I got the new 9360 with a standard configuration. In general a very nice piece of hardware. I do have a problem however (I am guessing it is the network killer driver). Of course I have been updating all available new drivers including 2DNC8_WN32_1.1.61.1297_A01.EXE
I am an online chessplayer using a chessserver (playchess). Since switching to the XPS 13 I have lag times not experienced before. I have been online multiple times and the result is very much the same. Funny with my 'old ASUS UX31'  I have no such issues. At home I am connected to the same network, and my internet connection is via coax cable.
Since I thought this could not be true I did another test and set the Dell and the ASUS to do a ping test.
Firstly I pinged simultaneous (2 finger system) the chess server which is a long distance from my location (Australia to Germany) and then I pinged google. 
Out of 10 tries the ASUS got 8 times the better ping times then the DELL for both the chess server and google. The ping times for google were of course shorter then the chess server.
Beats me, any idea anyone.
Cheers

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RELEVANCY SCORE 35.2

Was looking at premiere the model xps13win10non1705_5171p includes a 1920x1080 touch screen. Is that correct? I am wondering since no where else is the combo of 1920x1080 and touch available?
Is there a model that includes Core i5, 16 GB, Touch and 128 GB? That is my ideal config and then I can drop in 960 Pro of my own.

A:XPS 13 9360 with 1920x1080 Touch?

From Dell, the touchscreen is available only with the 4K (QHD) screen.  All of the FHD screens are non-touch.

The Signature Editions are exclusive the the Microsoft store - you'll need to buy from them, not from Dell or another reseller.  It looks like they do not have a 128G version - they're all 256 or 512.
It also looks like while the 9350 (older version) has a FHD touchscreen, all the 9360s are showing only QHD touchscreens.

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RELEVANCY SCORE 35.2

I bought a 13" Dell XPS & 10 days later I was calling support about the touchpad. It is erratic, jumps around in Word, zooms all the time, when the cursor is nowhere near the zoom icon.   Its a nightmare because I spend all my time going to the zoom icon to adjust it back to the default. 
I have called support 3x and the last time the tech actually loaded 3rd party software onto my laptop. This did not inspire confidence.  I have tried attaching a mouse but it still behaves erratically. So if anyone has any suggestions I would love to hear them. 

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RELEVANCY SCORE 35.2

And after all this - the notebook is brick.
Didn't start at all.

XPS_9360_1.0.7.exe

What can i do myself? Or i need go for service engenier?

thanks a lot

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RELEVANCY SCORE 35.2

Hello guys
I just got my new XPS 13 today and I love it, allthough it didn't ship with 2333 MHz RAM as I thought. It seems Dell changed it in the last moment before shipping my computer. 
I don't know what to do with the battery. My old desktop had this batteri saver-plan, were it would charge the battery to 60 pct. and then use the AC-charger. But this feature doesn't seem to be present on my XPS 13?
I tried an app called Dell Command Power Manager, but it doesn't seem to work. Should it?
Thanks :-)

Oh and btw: can I fix the mousepad lag? It's really annoying.

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RELEVANCY SCORE 35.2

I have a brand new  XPS 13 9360 running Ubuntu. When I connect to an Ethernet with the DA200 adapter the network connection breaks and is restored repeatedly. The USB adapter seems to be at fault here, the kernel log contains these messages:
[ 1330.577368] usb 4-1.4: usb_reset_and_verify_device Failed to disable LTM               .[ 1330.579615] usb 4-1.4: USB disconnect, device number 10[ 1331.342276] usb 3-1.4: new high-speed USB device number 11 using xhci_hcd[ 1331.498655] usb 4-1.4: new SuperSpeed USB device number 11 using xhci_hcd[ 1331.515802] usb 4-1.4: New USB device found, idVendor=0bda, idProduct=8153[ 1331.515805] usb 4-1.4: New USB device strings: Mfr=1, Product=2, SerialNumber=6[ 1331.515806] usb 4-1.4: Product: USB 10/100/1000 LAN[ 1331.515807] usb 4-1.4: Manufacturer: Realtek[ 1331.515808] usb 4-1.4: SerialNumber: 0003A9000000[ 1331.594897] usb 4-1.4: reset SuperSpeed USB device number 11 using xhci_hcd[ 1331.639738] r8152 4-1.4:1.0 (unnamed net_device) (uninitialized): Using pass-thru MAC addr...
I've tried disabling the wireless network, but that didn't change anything.
Any suggestions how to get a stable Ethernet connection?

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RELEVANCY SCORE 35.2

Hi guys, 

I am a bit worried because I bought a new dell xps 13 9360 i7 full hd screen a couple of days ago and it seems to me that the battery on my unit is not even close to what people have claimed they achieve on their batteries. I am only using chrome with 7-8 tabs and not much else in the background (skype). BIOS and chipset drivers are all new, I disabled some updates for the time being and the battery seems to be working for about 5-6hours and this is on 10-20% screen brightness and power saving mode.
Various tests show that even on QHD 9360 i7 the battery result is much much longer and not in such saving modes really. I called Dell Support but all they did is check whether the battery has hardware issues via some test I run upon launching the computer. So they will not replace the battery but it seems to me there is either an issue with it after all or there is some software  that is eating up the battery so badly because clearly I shouold be gettinig >10hrs based on many many real life reviews etc. Any sugestions?

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RELEVANCY SCORE 35.2

Google images are naturally fairly blurry ? I'm 99.9% sure i have the right settings with regards to the screen, but i have googled some crystal clear pics and they just don't seem clear. Is this just what i'm going to get with a laptop or am i doing something wrong ?

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RELEVANCY SCORE 35.2

Hello,
I was wondering as my new XPS 9360 has Bluetooth if I buy a new television with Bluetooth built-in (Sony, Samsung,etc.) is it possible to use the TV as a monitor without purchasing or installing anything other than the Bluetooth software? If so, how do I find the necessary info from Dell on/in doing this? Thanks for all you help in advance.

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RELEVANCY SCORE 35.2

I've accidentally damaged the SD card slot. I want to replace the i/o board but I am not sure that if the one used in the 9350 model is compatible in the recent 9360 model or not. Thank you.

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RELEVANCY SCORE 35.2

I want to install Ubuntu onto my laptop and eliminate the Windows partitions.  BIOS updates are a problem however.  I want to put a WinPE image on a USB stick that I can run the Dell .exe files from, but so far I've only gotten an amd64 WinPE image to run, which can't run the BIOS update executables because it doesn't have WOW64.
1)  Has anyone successfully built a 32-bit WinPE image for an XPS 13 laptop?
2)  Are there any special BIOS boot settings to get it to work?  AHCI vs. RAID?  [No] Secure Boot?  Which EFI boot image on the USB stick?References:
grandstreamdreams.blogspot.com/.../updating-dell-bios-using-winpe.html
en.community.dell.com/.../19414825

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RELEVANCY SCORE 35.2

Hello,
I've got this strange issue with my XPS 9360 that seems to have started after having the motherboard replaced a few days ago, although it could have been happening before this, I'm not 100% sure. 
The right speaker is making a pop noise before and after any audio that is played. It's as if the audio driver is switching on to play the sound, then switching off immediately after the sound has finished. This behaviour also occurs in situations where there is no sound being played, such as loading webpages. In these cases the speaker pops twice/three times in succession. It's not a loud noise, but is annoying and noticeable in a quiet environment. In between the popping, sound plays fine and I haven't noticed any other noises during playback. It doesn't occur when using headphones.
I'm using the latest drivers from Dell support and the latest 1.2.3 BIOS.
System specs:
XPS 13 9360 | i7 7500u | 16gb | 512gb - Windows 10 Pro 64bit
Any help is greatly appreciated.
Thanks.

A:Speaker pop noise - XPS 13 9360

Hi,
Thank you for writing to us!
Can you please check if you are able to hear the pop sound when windows starts up and also we would suggest you to check if the same thing happens wit external speakers or headphone, kindly run the diagnostics test to check if its a hardware failure.
Kindly private message the service tag and email address.
Thanks
Robin

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RELEVANCY SCORE 35.2

I want to upgrade the stock 128 GB SSD to a 250GB Samsung Evo 960 PCIe NVMe SSD? Is it possible? Has anyone else done this and was able to get full speeds of the SSD without any issues?

A:Can the Dell XPS 13 9360 SSD be upgraded ?

The 128G drive is SATA -- the larger capacity ones are NVMe.  Yes, you can upgrade the drive to the Evo version.  You do NOT want the Pro version for a notebook like this -- it uses too much power and will produce too much heat as a result.  There's also no point in a high-performance Pro version, as the system isn't designed with 4-lane PCIe access for the NVMe drive (for that you need a large mobile workstation or gaming portable, or a desktop system).

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RELEVANCY SCORE 35.2

Hi all,
I had just bought a Dell XPS 13 9360 from the local Dell Direct Store running Windows 10 (64-bit) a few months ago. 
Recently, it has been rather problematic, with occasional flickering screen and unexpected shutdown errors. For the flickering screen part, it seems it is a common problem for many Dell XPSes but solutions given did not solve my problem.
What I am more concerned about is the unexpected shutdown. 
Under Dell SupportAssist desktop app, application errors regarding DropboxOEM.exe are shown, as well as unexpected shutdown errors. When I entered BIOS from one-time boot menu, the shutdown error seems to be ASF2 Force Off. The computer passed all diagnostic tests and the problems lingered, strangely.

Here are the 2 recurring application errors taken from SupportAssist System Events:

Error #1
Error #2
Does anyone know how to fix these application errors, the ASF2 force off error, and possibly the flickering screen? Thanks in advance.

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