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BSOD when trying to run windows update / install driver / install s/w

Q: BSOD when trying to run windows update / install driver / install s/w


I have just built a Windows 7 machine and am having lots of problems

I can't run windows update which outputs error messages - have followed all the fixes for this to no success

I get BSOD constantly whenever I try to do anything

The system is all new apart from the GPX card (full spec below)

AMD Bulldozer FX-4 Quad Core
Asus M5A99x motherboard
8 GB (2x4) Kingston HyperX Genesis Grey DDR3
Sapphire Radeon HD4870 1GB PCIe (moved over from old PC)
1 x OCZ Vertex II Bigfoot 120GB SSD (OS and program drive)
1 x Seagate Barracuda 1TB HDD (file storage only)
Rane TTM57SL USB soundcard
730W BeQuiet PSU

The system is a fresh build yesterday with NOTHING installed on any of the drives apart from:

Motherboard drivers
Windows OS - 7 x64 Ultimate SP1
Windows updates (up to a point - 8 of them can't install)
Serato Scratch Live software and drivers for the TTM57SL
AVG Antivirus Free

I have attached a zip of dump file and report

Any help would be massively appreciated

Preferred Solution: BSOD when trying to run windows update / install driver / install s/w

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: BSOD when trying to run windows update / install driver / install s/w

Two problems

One, your AVG.
I notice your AVG which is often at least a contributing cause of BSOD'S . Please remove and replace your AVG with Microsoft Security Essentials AT LEAST TO TEST

Download tools and utilities | AVG Worldwide

Microsoft Security Essentials - Free Antivirus for Windows
Second BCC 101

Best advice that I've seen about this error (from here: http://www.sevenforums.com/crashes-d...tml#post356791 )

What you're looking for will be in one of the following categories:

a) BIOS bug
b) a driver whose activity is causing the target processor to lock up
c) a hardware defect (temperature, voltage, dust, RFI, outright borkedness...)

Check the drivers
Check the inside of the case (temperature, voltage, dust, etc).
Run Furmark, and Prime95 below.

Try this free video stress test: FurMark: VGA Stress Test, Graphics Card and GPU Stability Test, Burn-in Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net
Try this free stress test: Free Software - GIMPS

Prime95 Setup:
- extract the contents of the zip file to a location of your choice
- double click on the executable file
- select "Just stress testing"
- select the "Blend" test. If you've already run MemTest overnight you may want to run the "Small FFTs" test instead.
- "Number of torture test threads to run" should equal the number of CPU's times 2 (if you're using hyperthreading).
The easiest way to figure this out is to go to Task Manager...Performance tab - and see the number of boxes under CPU Usage History
Then run the test for 6 to 24 hours - or until you get errors (whichever comes first).
The Test selection box and the stress.txt file describes what components that the program stresses.

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I am unable to update the Kernel-mode driver framework ver 1.11 for windows 7 for x64-based systems (KB2685811). I get error: 80073712

Also, I am getting BSOD/stop errors in normal mode that say anything from:

-memory_management 0x0000000001a,

- "A device driver attempting to corrupt the system has been caught. The faulty driver currently being on the kernel stack must be replaced with a working version." GDRO.sys-
address fffff88000626a8f9, base at fffff88006269000, datestamp 49b9d125

I'm not sure if they are related.

When I run in safemode I do not get the BSOD. When in normal mode I will get BSOD consistently when running Norton Full System Scan, specifically when the full system scan gets to the Windows/system32 folder.

System specs:
Processor: Intel 2500K Core Duo Unleashed
MOBO: Gigabyte GA-p67A-UD3P
RAM: I have 4x4 Corsair Vengeance, only using 1 stick of 4GB corsair vengeance currently due to troubleshooting.
HDDs:Intel 180GB SSD and Western Digital Caviar Black 1.0 TB (empty)
PSU: corsair 750 watt
Soundcard: MOBO

When I canoo

A:Unable to install Windows Update: Update Kernel-mode driver framework

I, again, apologize for double posting. I figure I should include the host of other issues I'm having. Maybe they can all be inter related.

-my DVD/RW drive, when connected to mother board in ANY SATA slot, causes the BIOS screen to freeze forever. I have disconnected the drive at this time while trouble shooting. I have tried known-good SATA cables so I know it's either the DVD/RW drive or perhaps a driver or mobo failure.

-I have run the memory diagnostic tool in windows. No issues were reported.

-I have NOT run memtest86 because I do not have a disk drive connected.

-I have had stop-errors (BSODS) such as PFN_list_corrupt, System_service_Exception, Memory_management, IRQ_not_less_or_Equal
All of these could be a result of bad RAM.

I have purchased new RAM as a means to fix my problems. It seemed to work for 2 weeks, then the stop errors returned.

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Hi All,

Good Day.

I have a windows xp in factory for machine use, some issue and I formatted and I need CNC controller card driver to be install. I had tried update it from device manager
and it couldn't find any driver, I also try to add Hardware wizard also didn't work, can't remember what I did in the past to force windows xp to search for the driver and install. It's a CNC controller
card from weihong ncstudio install externally.

The pc itself is from china, from their website can't find any of the driver for CNC controller card and google search. I install windows service pack 3 and did windows update and it didn't do any
driver search. Appreciate if anyone have this knowledge can assist me on.


Zhi Yu

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Hello guys,

I have installed windows 8.1 Update 1 after lots of issues and now this update has become a nightmare now .I have been getting BSOD from them when I play some game (Steam Dota ) most of times was getting this BSOD


Please check my mini dump .

A:BSOD's after windows 8.1 Update 1 install

Please provide this information so we can provide a complete analysis (from the Pinned Topic at the top of the forum): Blue Screen of Death (BSOD) Posting Instructions Please use Option 1 as it provides Event Viewer logs.

If you ran the app previously, please let us know (as it didn't collect all of the needed reports).

Please make sure that you have ALL available Windows Updates. It may take multiple visits to get them all, so just keep visiting until it there are no more to be had.

The first BSOD is a cyclic redundancy check (CRC) checksum error.
The second BSOD is an error which specified a device which does not exist

As the STOP 0x7A error (Kernel Data Inpage Error) may have a hardware problem associated with it, I'd suggest that you start with these free diagnostics: Initial Hardware Diagnostics

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).

Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): New link (15 Aug 2012): DuplexSecure - Downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link: Disk-Tools.com
Manual procedure here: Registry and SPTD problems | DAEMON Pro Help
... Read more

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This update addresses the "Offered driver may not install using Windows Update" issue in Windows 2000, and is discussed in Microsoft Knowledge Base Article 814033.

System Requirements
Supported Operating Systems: Windows 2000

Windows 2000 Professional
Windows 2000 Server
Windows 2000 Advanced Server



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This update addresses the "Offered driver may not install using Windows Update" issue in Windows XP, and is discussed in Microsoft Knowledge Base (KB) Article 814033. Download now to allow offered drivers to install using Windows Update.

For more information about this issue, read Microsoft KB Article: 814033.
System Requirements
Supported Operating Systems: Windows XP

Windows XP Professional
Windows XP Home Edition




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After installing Windows 10 Fall Creator Update 1709 on a ThinkPad T430 the current Version of Lenovos Driver for the Nvidia Optimus NVS 5400M will failed to install with error message: "The system can not find the file."  Also a direct driver of NVIDIA can not be installed. Can anybody help to get it working?Thanks!

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I just uploaded Windows 7 professional yesterday (clean install, using windows xp previously). Everything went smoothly as far as I could tell and Windows 7 is now running on my laptop.

However every 10 minutes or so the screen freezes, goes black for a second and than returns to normal and a message appears in the bottom right hand corner of the screen saying 'Display driver Intel graphics accelerator for windows vista(R) has stopped responding and successfully recovered'

One time after this happened I got the a blue screen with a warning message (it was too fast to copy anything down) and than my laptop restarted itself. I have added a zip file to this message taken from \windows\minidump as I saw someone suggested to do this on another thread... I hope it helps with the diagnosis.

I'm not sure if the BSOD came as a result of the display driver fault as mentioned above. I'm not very savvy when it comes to computers.

One more piece of info - after installing windows 7, I installed all the recommended and critical updates for windows, but none of the optional ones. I can provide a screen dump of these if needed.

Hope I've given enough information and would really appreciate any help.


A:BSOD after Windows 7 install, plus display driver fault


Your logs show Intel Graphics Driver as faulting:


* *
* Bugcheck Analysis *
* *
Use !analyze -v to get detailed debugging information.
BugCheck 116, {85d6e288, 906419b0, 0, c}
*** WARNING: Unable to verify timestamp for igdkmd32.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd32.sys
Probably caused by : igdkmd32.sys ( igdkmd32+119b0 )

Display driver Intel graphics accelerator for windows vista(R) has stopped
responding and successfully recovered

You need to update your Intel Driver:

Driver: igdkmd32.sys
Refers to: Intel Graphics driver
Dated: Wed May 06 19:13:40 2009
Use the Intel? Driver Update Utility and check for a Win 7 32-bit version:


Aim to update your drivers as many are dated 2009.

Once updated reboot the system and see if your issue remains?



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I haven't been able to update my nVidia drivers for over a year now. It's starting to cause troubles: games started to crash. Now when I shutdown my PC it does the automatic Windows updates and when I turn it back on, I get the same BSOD. I have a feeling it's the video drivers that cause issues, so today I tried uninstalling them and installing the newest ones (306.97), but it didn't work so I had to do a system restore. BTW, my current driver version: 285.62.
P.S. I'm shutting down my PC by pressing Ctrl + Alt + Del and then Shutdown, so it doesn't install the updates.

A:Cannot install any driver or windows updates, getting BSOD 0x0000007E

Welcome aboard, madbuddha.

Your basic problem is the dispaly driver, as the latest version is somehow unstable in cases. I would recommend you roll it back to an earlier one, a known good stable version, which I suggest usually, and in most of the cases it works.
Download and install Driver Fusion.
Reboot the computer in Advanced Boot Options, safe mode. Search Driver Fusion in your start menu, and remove all components of your nVidia display driver.
Boot normally now. Go to Drivers - Download NVIDIA Drivers, Drivers > Beta and Legacy; search there with your cards particulars for GeForce 306.23 Driver, dated 13.9.2012 and install it.
A few problems are there with the storage driver, as I am seeing. A search revealed that you are using nForce as the chipset driver, and that includes nvstor.sys as the storage controller driver. You need to try to update nForce, as it contains not only the storage controller, but also network controller and a lot of other vital drivers.

Go to Drivers - Download NVIDIA Drivers, search for nForce, as per your motherboard's chipset specifications.

What is most important that you have SPTD.sys installed. Daemon Tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known BSOD causer. Uninstall the program at first. Then download SPTD standalone installer from Disk-Tools.com, and execute the downloaded file as guided below :
Double click to open it.
Click this button only:

If it is grayed out, ... Read more

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I'm having trouble installing the Windows 10 Anniversary Update.

The installation of the update seems to get to about 70% complete, then I get a BSOD saying "kernel security check failure".

Then the update system automatically rolls back my Windows installation to the pre-Anniversary Update version.

Not sure which driver is causing the problem. Hopefully, the attached logs will help to narrow down the problem.

Thanks for any help.

A:BSOD during install of Windows 10 Anniversary Update

Hi schmosef,

Welcome to the 10forums

Please remove / disable items from the startup in taskmanager
These programs could interfere with the boot process giving you trouble and increase the boot time.

Daemon tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known cause for BSOD's.
Please remove Daemon Tools and run the SPTD pass through remover.

Uninstall Daemon ToolsDownload the SPTD standalone installer and follow these steps:
Double click the executable to open itClick on the button shown below

If the button is grayed out, like in the image, there is no more SPTD installation on your system, and you can close the window.

Please uninstall all ASUS software, it is known for causing BSODs.

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JOHN_COMPUTER-07_08_2016_191929_84.zipI'm having trouble installing the Windows 10 Anniversary Update.

The installation of the update seems to get to about 75% complete, then I get a BSOD.

Then the update system automatically rolls back my Windows installation to the pre-Anniversary Update version.

Not sure what is causing the problem.

Using dm_log_collector produces an empty zip file which is attached.

Thanks for any help.

If any other files needed please state and will attach.

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Hello everyone. Some background: I wanted to redo a fresh install of Windows 7 onto a Samsung 850 EVO SSD. After using DISKPART to set up the SSD the installation went flawlessly. Of note, I have the Users folder on a separate Toshiba 1TB HDD using Audit Mode instructions I found here. I installed my monitor drivers, mobo drivers, wifi adapter, webcam, HP printer drivers and Google Chrome.

I then proceeded to do the Windows Update. It updated to SP1 fine. I continued Windows Update and it was in the process of installing more critical updates when my BSOD occurred. The necessary files are attached. Thanks for taking time to review my case.

A:BSOD during Windows Update after fresh SSD install

So I just experienced a second BSOD, also while performing Windows Update. Latest log files are attached. I've also been experiencing errors with some Windows Update files.

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Hey guys, I've had my computer running flawlessly for a year now. Recently I bought a external hard drive for school (computer repair class). In class, we installed windows 7 and ubuntu as partitons on the external hard drive. I brought it home yesterday and unplugged the esata cord from my Primary SSD into my external hard drive with ubuntu on it, and tried to boot from the external instead of my primary SSD. I went into the bios also to make sure the computer was reading the new hard drive as the primary, and was #1 in priority.

The boot manager came up asking which version of Ubunto i would like to load, this is all normal. It started doing the postcheck (I think this is what its called). Its where the list of drivers are being collected before ubunto loads, kind of like running windows 7 in safemode and watching the devices load before windows boots up.

After the list of drivers were loaded, my screen goes completly black, and my monitor comes up saying no input signal. I figured this was a driver problem as ubuntu was installed on my external hard drive using my school computer. So I tried to restart the computer in windows again, to get on the internet to troubleshoot.

I turned the computer off and plugged the esata cord into my SSD, changed the bios settings back so that the SSD was primary and in priority, then sure enough i get the error "Please insert a boot device blah blah blah". The error you get when no operating system is installed. I fooled ar... Read more

A:BSOD after fresh install and windows update! HELP

Windows has recovered from an unexpected shutdown

problem details:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.
Locale ID: 4105
Additional information about the problem:
BCCode: 1e
BCP1: 0000000000000000
BCP2: 0000000000000000
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1
Files that help describe the problem:
Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows
If the online privacy statement is not available, please read our privacy statement offline:

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I've built a new system and after about a week of it operating it has decided to be a complete douche to me for some unknown reason. Everything was okay until I installed the SSD (so I was aware of anyway, the computer belongs to my sister and she never told me when the system used to crash, so it could have crashed before the SSD). Anyways, when I was made aware of the computer issue I checked the Event Viewer logs to see what was wrong and tehre was loads of Kernal Power issues. So I could only assume that maybe the old PSU was not good enough for all the cool new hardware, so I bought a new PSU; although the problem still persisted.

I've had more chance to observe the system today and determine what is going on. I've removed 2 HDDs from the system and kept the SSD in (I ran a health check of the SSD on my own system, and it reported it to be perfectly fine). Anyways, reformatted the SSD and everything was going well after installation. After give the OS a lovely 150 updates it BSOD on me. I read a log which suggested there was bad drivers, so I just assumed the ethernet drivers I had to manually install were incorrect (even though they worked fine before SSD upgrade). So I went to a wireless connection for the time being, did everything all over again and got the same result. At this point I determine Windows Update must be giving me grief. I installed security updates only at first, and everything was going fine. Then installed SP1, and after maybe the odd 3 more updates... Read more

A:BSOD even after fresh install (Windows Update may be the cause)

Hello Mattster.

Scan the system for possible virus infection. It is needed, despite of it being a clean reinstall.
Anti-rootkit utility TDSSKiller
Windows Defender Offline
Roll back to your display driver to an earlier one.
Download and install Driver Fusion.
Reboot the computer in Advanced Boot Options, safe mode. Search Driver Fusion in your start menu, and remove all components of your Intel Graphics Driver.
Download an immediate older version form Intel Download Center and install it.
Install Service pack 1.

Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Learn how to install Windows 7 Service Pack 1 (SP1)
Service Pack Center - Microsoft Windows

Let us know the results. And, next time upload your MSINFO32.nfo file.
Click on the start button
Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
Give the time for processing, it will save a .nfo file on your desktop.
Zip it, and upload it following the instruction.

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Good day all I have installed Windows 10 Pro 64-bit on an old Lenovo G550. It used to work well on Windows 7, but now I cannot install or update the display drivers in order to connect an external display (LG 49" TV) at 1920 x 1080. Windows installed its own useless drivers that obtains at least 1366 x 768 on both the laptop and the TV when displays are duplicated. Then the highest I can go is 1366 x 768. When I select "Show only on 2" (which is essentially what I want to do), it goes down to an even worse display resolution, but this also disables the Resolution drop-down.  I have downloaded every version of drivers know to God and man from Lenovo's and other sites, but all of them tells me: "This computer does not meet the minimum requirement for installing software." I have deleted the driver and reinstalled via "Scan for hardward changes" as well. I have done a Windows update as well. I have no idea what to do next. How do I fix this stupid problem? Please help me. Thank you in advance.Kind regardsRenier

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I've just reinstalled Windows 7 Ultimate 64 bit and was trying to install drivers from the motherboard manufacturer website. I have no sound and when I try to install the latest VIA Audio Driver, I get a BSOD right after, then I have to do a system restore.

This is what I see when I go to the playback devices, I have my pc speakers plugged into the audio jack.

My speakers dont show up. How can I get around this so I can have sound again?

Heres the link to the website: Motherboards - M4N68T-M V2 - ASUS

A:Reinstalled Windows 7 > No sound > BSOD after audio driver install

It sounds like the Sound was disabled in the BIOS. Check the BIOS to see if it was inadvertently disabled. If the VIA is Windows 7 compatible, Windows would have installed the generic High Definition Audio Codec and that apparently was not installed.

With only the High Definition Audio Device, that says you did not install the AMD Radeon HD5450 drivers or you would see AMD HDMI listed instead of the generic Windows installed High Definition Audio Device.

On an unrelated note, I see you have Windows 7 64 bit installed. With only 4GB of RAM the 64 bit OS does nothing for you. In fact the 64 bit uses more basic memory than a 32 bit so you have less memory available for programs.

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This is my 1st BSOD after I did a Bios update on my laptop, followed by a fresh install of Windows 8 Pro. It occurred during my installation of drivers. The BSOD Error message was: Driver Power State Failure. The dump file is attached if anyone can help take a look at it, as its got me worried. The main reason I did a bios update was due to the multiple BSOD I had on my previous Bios.

I did try to open up the Dump file, but have no idea on how to read it. However it did mention the file name ntoskrnl.exe. From online searches, the file is related to my kernel? Does this means I installed the Bios wrongly?

If it matters, during Bios installation, I had to update the EC 1st followed by Bios update which had 2 executable files to run.

-Bios updated myself, obtained form laptop manufacturer

Edit: Uploaded Files as according to posting instructions. (Running the SF Debug Tool)

If it's I would like to learn how to read these files to solve problems myself if possible. I used WinDbg to open the dumb file, but got lost after that. Possibly tell my how you found the cause of the problem?

A:BSOD after Bios update, and fresh install of Windows 8

Get all available Windows updates, update your chipset driver and your Bluetooth filter driver.

btfilter.sys Fri Jun 29 09:00:07 2012 (4FED5277)
Atheros Bluetooth Driver

HECIx64.sys Tue Jul 3 00:14:58 2012 (4FF21D62)
Intel Management Engine Interface

AMPPAL.sys Tue Jul 17 09:35:22 2012 (500515BA)
Intel? Centrino? Bluetooth 3.0 + High Speed Virtual Adapter driver

intelppm.sys Thu Jul 26 04:26:48 2012 (5010AAE8)
Intel Processor driver

dump_storahci.sys Thu Jul 26 04:30:35 2012 (5010ABCB)
driver created to provide disk access during crash dump file generation

RtkBtfilter.sys Thu Jul 26 05:16:50 2012 (5010B6A2)
Filter Driver for the Realtek Bluetooth Chip[br]lenovo: Realtek Bluetooth 4.0 driver for Windows 8 (64-bit)

btmaux.sys Mon Aug 27 06:21:13 2012 (503AF5B9)
Intel Bluetooth Auxiliary Service

btath_bus.sys Mon Jan 21 10:18:42 2013 (50FD07F2)
Atheros BlueTooth driver

bwcW8x64.sys Wed Feb 13 18:25:48 2013 (511BCC9C)
Killer Bandwidth Control Filter Driver
http://w... Read more

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After installing a fresh copy of Windows 7 Pro 64bit, my Media Center PC is crashing either every couple of hours OR after a new program installation OR windows update. At first AVG antivirus was installed, I removed AVG and replaced with Windows Essentials. Seemed to lessen the hourly BSOD, but still having issues installing new software.

Since this PC is feeding every single TV in the house with Live TV it is getting annoying.

Thanks for any help!!

A:BSOD after software/program install or Windows Update

Please perform the following:

1. Download and save this tool to your desktop:

2. Run the tool, and then click Copy - ignore any errors if they appear

3. Use CTRL+V to paste the unedited results of the tool here in your next reply

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BSOD c5 - while doing Windows Update after fresh Win7 install

It was while configuring updates after system restart.

A:BSOD c5 - while doing Windows Update after fresh Win7 install

Hi Vesparion.

Update internet explorer manually .... http://windows.microsoft.com/en-IN/i...r/download-ie/

Get rid of intel rapid storage. First uninstall it from Control Panel > Programs and Features. Then Uninstall the driver from device manager.
Right click on "my computer" icon and click "manage" on the context menu.
It will open the "computer management" window.
Select "Device Manager" in the left pane, It will list all the existing devices up.
Expand "IDE ATA/ATAPI controllers" by clicking on the triangle in front of it.
Select one Intel device item under it, right click, uninstall.
Continue the process for all Intel items under "IDE ATA/ATAPI controllers"
Now restart the computer. At restart, windows will auto configure the appropriate native system driver.
Let us know the results.


Log Name: System
Source: Service Control Manager
Date: 2013-11-16T01:43:44.794
Event ID: 7000
Task: N/A
Level: Error
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: i7-PC
The Intel(R) Rapid Storage Technology service failed to start due to the following error:
The pipe has been ended.

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So I upgraded to the GTX 750 ti a while back, and had some trouble with bsod crashes caused by the ntoskrnl.exe file. So I reinstalled windows, but still got bsods, but caused by a different file, so I made a topic about it here: Random BSOD xNrKrnl.exe IRQL_NOT_LESS_OR_EQUAL

Now, after getting the gpu tested, I put it back in and I reinstalled windows again, a legit version this time. But I still get BSOD at random times, and I get it every time I try Windows Update, either while downloading or installing. The file causing the crash is the same as the first time, ntoskrnl.exe

What is causing this problem and how do I fix it?


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Okay so i recently rebooted my windows 7 and i have managed to atleast get it running. it allowed me to download mozilla fire fox but not java or any other programs without giving me an iAstor.sys error.
i do not own a windows 7 disc either so i would prefer it if someone could help me get rid of this problem without a disc?

A:BSOD everytime i 'install something or try and update windows (iastor)

We really need the required reports to make a definitive analysis, but based upon your description, update this driver at the company website.
Iastor.sys file descriptionProductname:Intel Matrix Storage Manager driver Description:Intel Matrix Storage Manager driver Company:Intel Corporation
If that does not work, upload the following to us.

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I am having continuous issues with a BSOD. Here is a little basic info:
Windows 7 Ultimate 64 bit (one week old install)
version of windows is a OEM upgrade (installed fresh from formatted hard drive)
Computer is about 2.5 years old.
Hard drive is 3 months old
RAM is one month old.

I am attempting to update windows via Windows Update. I have also tried to update drivers using Raxco software's Perfect Updater. I can't seem to keep the computer running long enough to get anything updated. Attached is the requested files. Thanks in advance for your assistance.

A:BSOD while trying to update drivers and windows on fresh install

Test your RAM using Memtest86+. Let it run until 6-8 passes have completed or errors have been found.
RAM - Test with Memtest86+

Run an sfc/scannow command in an elevated command prompt at boot. If errors are found, run it twice more with each scan followed by a reboot.
SFC /SCANNOW : Run in Command Prompt at Boot

Run a chkdsk on the system partition to check for bad sectors or system errors.
Disk Check

This may be some sort of hardware issue hence the Memtest & chkdsk.

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Hello there!
Okay I have a problem that I can't seem to solve.
I bought a new computer that did not come with a operating system.
So I set up windows 7 64bit. All that went smoothly.
Then when it came to driver installation the problems came.
The computer has no CD drive, so I cant install it from the cds I got with it.
Tried with wired internet connection, nothing. Missing driver
Tried putting the driver for the Ethernet thingy on an usb. Computer did not find the USB drive. Tried all ports on the machine.
Sooo, I basically need to get internet into the computer so I can setup the rest of the drivers.
Tried a wireless WiFi USB stick, but again, the computer does not find the USB's.
BUT it did find my wireless keyboard and mouse assembly? Weird.
Cannot seem to get the computer to recognize a usb memory stick.
Any ideas guys and girls?
Thanks in advance!

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I did a repair install of W7 Ult. x64 SP1. Applied all updates, but if fails to install IE10 update :

Attachment 286642

(as you see it is a dutch version).

If have run sure & sfc /scannow. Both report no problems.
CBS files are attached.
Please help ?

A:Windows update fails to install IE10 after repair install

Ok, it is working now. Steps I took :

1) Hide the update for IE10
2) Download and tried the installer for (my localized) IE10 : failed to install
3) Started windows update, suddenly there where 43 optional updates available including IE9
4) Installed all optional updates except IE9
5) Retried the installation of IE10 (not visible any more in updates) : succes

Hope someone else can bennefit,

Regards, Jan

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Hi, I have a copy of windows 7, 64 bit OEM on my desktop with the hardware of:
2 asus dvd burners,
1 TB seagate HDD
160 GB Seagate HDD
250 GB Samsung SSD

GEForce GTX 750 Ti GPU
Asrock p67 extreme4 gen3 motherboard
enermax platamax 750 PSU
Corsair H100i CPU Cooler
Intel core i7-3770k CPU

I plugged in a Western Digital 320 HDD and formatted it. the machine no longer powers off on it's own. I will shut the machine down (in OS) and the thing will hang on the shutting down screen. when I force it to shut down, via the power button, it powers off (of course) and the OS doesn't say anything about the shutdown... HELP.
No third party SATA Drivers,
All HDDs, and my SSD Check out
Memory is good, CMOS checks out
CHKDSK found nothing bad,
PSU checks out
and the machine doesn't shut down with any change in the USB devices.
Firmware on the SSD is newest...
still... to turn off the machine, I use the power switch on the PSU...

here's a video...


A:Windows 7 hangs on shutdown screen? BSOD on Update install?

I can't see if it says Shutting Down?

Can we see a screenshot of Disk Management - Post a Screen Capture Image?

Have you tried unplugging all other hard drives and peripherals to see if the problem persists? If so plug them back in one at a time to test each.

Test the HD with WD Data Lifeguard bootable flash stick

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After performing a fresh install along with the basic drivers to get me going everything went fine. however after windows connected to the internet and downloaded and installed the so called important updates the system restarted just before windows logon screen it was applying the usual changes got to about 32% of 5 of 5 updates then bsod on me. the only way i could get back into system was to boot into safe-mode then let it revert/roll back. iv not changed the hardware and in all the times ive done this before iv never had this happen before. due to disability i rely on pc for everything please advise.

many thanks


A:BSOD caused by ntoskrnl.exe after clean install/windows update.

Hello, nwalker78 and welcome to the Forums. I will try to help you if I can. You had 3 dump files and all 3 were the same.

BugCheck A, {0, 2, 1, fffff80002ec6b5f}
*** WARNING: Unable to verify timestamp for SYMNETS.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMNETS.SYS
Probably caused by : NETIO.SYS ( NETIO!WfpExpireEntryLru+17 )
Followup: MachineOwner
The NETIO is the Windows controller for the network I/O system. SYMNETS is your Symantec/ Norton NIS/ N360 Network Security driver. It appears that your Norton product is causing issues with the Network system and causing it to crash. Notice that the Norton driver is their Network Security Driver. Norton/Symantec has been a well known cause of BSODs for some time.

I would remove Norton and use their removal tool (https://support.norton.com/sp/en/us/...rProfile_en_us) and replace it with Microsoft Security Essentials (Microsoft Security Essentials - Microsoft Windows) to see if that will resolve your problem. Try that and let me know how it works for you. If you get any more crashes, please upload another DM Log.

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So long story short i was continuously getting notification to install some particular updates again and again .

They were : KB2446704 , KB2418241 , KB2539631 . ( All of them are security updates for .net framework 2.0 sp2 and 3.5 sp1)

So whenever i installed them and restarted my pc they used to show up again . So today i decided to download Windows install clean up utility and uninstall and reinstall .net framework 2.0 sp2 .I uninstalled but when i tried to install it again i couldn't . It showed as a " setup error " .

Note :
Also i have an windows xp sp3 .

A:Can't install 3 windows update and now unable to install .netframework 2

Here's what I'd do, Caveat Emptor & all that stuff...1. Run the FixIt in KB 971187 - How to fix MSI software update registration corruption issues http://support.microsoft.com/kb/9711872. Retry the Update(s).3. If the Update(s) fail(s), proceed to Step 4.4. Download .Net Cleanup Utility: http://blogs.msdn.com/b/astebner/archive/2008/08/28/8904493.aspx5. By using the Cleanup Tool, uninstall all .Net Framework entries. (You will not be allowed to remove the .NET Framework 2.0 on Vista and 3.5 on Windows 7 because they are Operating System components.)6. Reboot.7. Download and install the .Net Framework 3.5 SP1 by clicking the link below (this will also install .Net Framework 2.0 SP2 and 3.0 SP2):http://www.microsoft.com/downloads/details.aspx?familyid=AB99342F-5D1A-413D-8319-81DA479AB0D7&displaylang=en8. Reboot9. Check for & install all important/critical updates/security patches/etc (do not select any optional .Net updates yet) for .Net thru Windows Update.Hope this helps.

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I have recently finished building my computer and brought a copy of windows 7 (home premium) 64bit to go with it. But when I try to install I never get past "collecting information" where I am being asked to "Select A Driver To Install" as a driver for my "DVD Device" is missing (apparently). I assumed that the driver I needed would be on my motherboard driver disk. I clicked the disk and told it to "rescan" and it only said "There's no device drivers were found. Make sure that the installation media contains the correct drivers". When I navigate directly to the sata,raid & ide drivers sometimes I get a: nVidia nForce Serial ATA Controller on the screen but when I click on that it says the same thing after about 10 seconds or tells me it cannot install and I need to get a new driver from my distributor (I have tried the drivers of the Asus website but the same result). What do I do?

AMD Phemon X4 965 @ 3.4ghz (black edition)
2gb RAM
250gb HD (sata)

Note: it's brand new and doesn't have an existing windows installation.

A:Windows 7 Install: Select A Driver To Install

Welcome iCow

Lets start with a little more info. What is the brand & models of your HD & DVD drives ?

Are you connected to the internet via ethernet cable on your MB when you start the win7 install ? If so, win7 should find 99% of the drivers needed.

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So I bought a new laptop today, Its a lenovo U410, I tired to run in it safe mode through start/ search/msconfig --- change to safemode ---- restart.

when the computer restarted it did not load windows.

And I received a message "windows boot manager"

windows failed to start, a recent hardware or software change might be the cause. to fix the problem 1- 2- 3-


status: 0xc0000034

I tired to reinstall windows from a usb.
I get to the "Select A Driver To Install windows"
But I see no drivers available.

I tried the bellow steps ( i found this on this site) (no drives were found windows 7 installation)

steps Start>
1- put your win 7 dvd into the rom and boot it
2- Go to the repair option that windows 7 setup provides
3- Open the command prompt and type following commands:

i) diskpart
ii) list disk
it will show the list of your drives, with the information:
- status
- total space
- free space
status would probably be "invalid" and free space would be "0 bytes"
you have to select the drive next with

iii) sel disk <disk number>
disk number = as listed in previous command, normally 0
iv) clean
now for verification of disk status and free space type
v)list disk
the status should be "online" and free space should be "disk size"

steps end>

the problem is i do not see my driver. I only see the usb i am booting from.

Please hel... Read more

A:Windows 7 Install: Select A Driver To Install

Since it's a new laptop, Why did you whant to set it to safe mode? Safe mode sould only be used if you cannot access your desktop the normal way.

Also, try this

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I've completed a new custom build, but have had problems with BSOD from the beginning with any installation of Intel Graphics drivers or the installation of any graphics card.

When I first completed the build, the XFX-7950 Black was installed. I booted to BIOS without issue, but when I inserted the Windows 7 (64 bit) it would boot through the windows logo screen but immediately BSOD right after going to the first install screen.

I removed the graphics card, and was able to complete the full Windows install without issue. I updated Windows and the drivers on the system but as soon as I installed the Intel 3000 Graphics driver, it would BSOD on every restart. I recovered back prior to the Graphics driver install and installed all other drivers. I updated the BIOS to the latest version.

I have reattempted the XFX 7950 multiple times in different slots, but with the same results. I also attempted my Radeon HD 4550 from my old computer but it gave the same results. It always boots through the Windows logo screen, but BSOD within a few seconds of reaching the password screen.

I broke down and installed Driver Whiz, which did detect multiple outdated drivers that I had not caught, but none of these fix the issues.

I've attached the requested zip. I don't think all BSOD's are showing up, as I've had to use recovery points after installed drivers didn't work. The last .dmp on 19 JUL was a Intel Graphics driver install attempt that I pulled off in safe mod... Read more

A:BSOD with install of Intel Graphics driver or install of graphics card

I recommend for future reference never to use driver discovery software like Driver Whiz. They have a propensity to install erroneous, buggy and/or outdated drivers. Finding drivers for your hardware should always be done manually.

Anyways, while I don't see any specific pattern for the crashes, I do see at least some of them are during disk I/O. That's when I immediately got suspicious of your Crucial SSD. If you have not already, the very first thing you should do when installing an SSD into a PC is to update your SSD's firmware, followed by your BIOS and any chipset/disk controller drivers. This is necessary as initial SSD firmware often has a habit of causing issues, which frequently is resolved when updating it.

If that all doesn't work, then it's time for some other hardware tests. Start with 7 passes of Memtest86+, followed by Torture Test on Blend for 9+ hours with Prime95. If those don't turn up anything, then replace either your motherboard (most likely culprit) or your SSD drive.

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Hi there,

Just bought an upgrade to RAM, graphics, processor and motherboard this week and have been having problems with it since.

I keep getting BSOD whether is be memory_management, NTFS.sys , or usbhub.sys. on clean installs on a range of new and old hard drives.

I have run memtest and is gave and error first time but haven't been able to replicate the error since.

System spec is currently:

Asus p8p67 LE
Nvidia 8800GTS 640MB (haven't installed HD6850 yet)
4GB RAM Corsair XMS3 2x2GB CMX4GX3MA1600C9 xmp
Toughpower 650W

attached is dump file. any ideas what is going wrong?

A:BSOD on clean install of windows 7 and windows update


Run Disk Check
Check the Automatically fix file system errors box.
Check the Scan for and attempt recovery of bad sectors box

Run SFC /SCANNOW Command - System File Checker

Run RAM - Test with Memtest86+
Finish and post back with results.

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Hello everyone. first off, thanks for taking the time to consider my problem.

i know this is quite a redundant issue, thank you for your patience.

First off this is a newly built computer, all fresh components. after cleaning/activating the hdd via shift +f10 at win7 setup,(which took me a day to figure out) i was very excited to see my hdd available for win7 installation. as i proceed windows does its thing, after installing its time for the first restart. it restarts right back to the initial windows 7 setup. ive done a lot of research, and majority of the problems seem to be the boot priority in bios. so i made sure that it was usb-hdd, then hard drive. (win7 on flash drive for me, no dvd burner available). still the same thing, right back to initial setup. i tried maybe to remove the flash drive during the 10 second countdown to restart, but when it restarts, the windows splash screen comes up and then blue screens and restarts real quick. cant see what the error is on bsod,

there have been a couple different start up issues, "windows did not start properly" "select version of windows to start from" (or something to that effect.) but its all the same outcome. windows 7 just wont finish installation.

i know this flash drive works cuz i used it to upgrade on my gf's laptop. any suggestions would be greatly appreciated.


A:windows 7 wont complete install. restarts install or bsod

Did you wipe the HD with Diskpart Clean Command?

Check for newer BIOS version. If none, Reset BIOS to defaults, set SATA controller to AHCI.

Set HD first to boot in BIOS setup, trigger stick to boot using one-time BIOS boot menu key at boot.

Where did you get Win7? How is it written to stick?

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Microsoft Windows Mobile Remote Adapter -from windows update Install  failed - Where can I find this so I can retry to re-install - mobile device does not connect  WINDOWS VISTA- verizon treo running windows mobile 6 professional CE OS 5.2.1620 (BUILD 18125.0.4.2) Here is the error message: Microsoft Corporation - Networking - Microsoft Windows Mobile Remote Adapter Installation date: ‎10/‎4/‎2009 12:02 PM Installation status: Failed Error details: Code 800F020B Update type: Recommended Microsoft Corporation Networking software update released in May, 2007 More information: http://winqual.microsoft.com/support/?driverid=20060042 Help and Support: http://support.microsoft.com/select/?target=hub I could not find anything to help me with this.. I did download & install the new Windows mobile device center v 6.1.6965  but the device will still not connect.. i'm thinking the failure of the Microsoft Windows Mobile Remote Adapter is the problem (i think)  so I want to re-install the update.. but don't know where to get it. Windows update in VISTA does not let you go out and pick an update from a list Any and all help appreciated

A:Microsoft Windows Mobile Remote Adapter -from windows update Install failed - Where can I find this so I can retry to re-install - mobile device does not connect

Your best option may be to open device manager (with device connected) and uninstall any related device, making sure the 'Delete driver software for this device' is checked.Once you have done this, unplug your device, uninstall WMDC 6.1 and reboot your machine. Then follow the instruction on my first reply, this should sort it for you.If anyone is helpfull, please click the 'Vote as helpfull' icon.
If anyone has answered, please click 'Suggest as answer' at the bottom of the post involved :)


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Hi, i'm trying to update my ECS onboard soundcard and lan driver. How will i install it, should i remove the currently installed driver for my onboard and soundcard first, or run the setup.exe right away because it should replace old file anyway? What do you think? I'm running winxp pro sp2. Please help me... Thanks in advance.

A:How will i install driver update

If it's working properly now...what is the reason for the update procedure?How to update a Windows hardware driver - http://www.bleepingcomputer.com/tutorials/how-to-update-a-windows-hardware-driver/ Louis

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For some reason the driver for my large format scanner will not install stating it is missing a file in the TEMP folder, however when I open it it is there. (It stopped working, along with my other printer drivers at the update) I tried shutting off firewall entirely, and turning on read/write permission on the user folder but nothing avails. I even did a system restore but could not go back beyond the first update which is where the problem started I guess. Any suggestions? Also the Remove or restore function of the installer shows same error.

A:Driver will not install after update

Which Temp folder? The one under Windows or the one under Program Files (x86)? Sounds like the driver was installed to the wrong location. You should not have to change permissions for the Program Files folder and the drivers should not be loaded to Windows folder. That's why it's locked.

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Hi.I have notebook HP Pavilion dv6-6035ecI have freshly installed windows 7 64 bitI have  ATI Mobility Radeon HD 4200 GPU - i see it in devmgmt.msc Main problem is with windows update.It want to install AMD SMBus driver But installation proccess will everytime end with error 80070103I tried to install AMD Catalyst from AMD website - which should automatically detect and install drivers- this proccess freezed. Now i have made manual driver update in devmgmt.msc for ATI HD 4200 and resterted notebook Now windows update show only Searching updates I want to know if i have properly installed the driver and if it will work properly. - i need to install another updates from windows update - because of security Thanks for fast reply Notebook is not my- it is from family member

A:Win update can't install AMD SMBus driver

Hi: I have zipped up and attached the smbus controller driver you need, below. Download and unzip the file to its folder.  Do not do anything with the files in the folder. Go to the device manager, and click on the smbus controller device needing the driver. Click on the driver tab.  Click on Update Driver. Select the Browse my computer for driver software option, and browse to the driver folder you unzipped. Make sure the Include Subfolders box is checked, and the driver should install. Then restart the PC. See this link for how to get Windows Update to work... https://answers.microsoft.com/en-us/windows/forum/windows_7-update/windows-7-update-problems-read-th... 

sp66185.zip ?7 KB

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First things first, I have a VPR Matrix 1820 computer, P4, 1.8 GHZ, 512 MB ram, ATI AIW radeon 8500 video card, running Win XP home edition.

I am trying to update my v.92 modem that I have found out is made by MSI (MicroStar Inc.), MS-6946, Broadcom chipset BCM 4212KQL, but is showing up as a GTW v.92 voicemodem with driver version 3.3.17. This is the original pc modem. The reason that I need updated drivers is that my MOH and caller id don't function correctly. The MOH doesn't allow the call to be placed on hold, and the caller id function only displays "unknown" name/number. Also, to my knowledge, I cannot place a call while on the internet. (which I read is capable of MOH)

I have spent numerous hours on the phone over the last six months with BB tech support (makers of my pc) and they told me that they "cannot" support this feature, as it wasn't advertised to work, and that since the modem can connect, and there is no new driver on their site for it, basically, there is nothing they can do. In the beginning they said these modem functions didn't work because of improper isp/phone support. I accepted this explanation until a few months ago when we bought a new laptop and within 2 minutes, the call waiting/modem on hold feature on it was up and running like a charm, so I KNOW it's not incompatibility from phone or internet connection.

There is a known issue with this modem listed on both Gateway and Dell's sites, and the... Read more

A:V.92 modem update driver install help!

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hey guys

Why does windows update want to install, driver update for NVIDIA nForce 590/570/550 Serial ATA Controller, when i have a nforce 680i m/b?
should i ignore it?
Or have i just got my numbers mixed up.

A:win update wants to install wrong driver...or not

I dont let windows update any mobo drivers. If you want to update the mobo drivers go to thier website. (this is only personal preference).

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Intel Corporation driver update for Intel(R) G33/G31 Express Chipset Family (Microsoft Corporation - WDDM 1.0)

I just had this driver show up in my windows update but when I got to install it I get this error:

Windows Update error 0x80070103If you receive Windows Update error 80070103 while installing updates, you might be trying to install a driver that's already installed or a driver that might be less compatible than one you already have installed on your PC.

Is anybody else having this problem? Or have any ideas how to fix it?


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When I bought this laptop I installed Windows 8.1 and also installed drivers for exactly my computer. Wi-Fi connection was great. But today I installed Windows 8 64 bit and Wi-Fi connection is very poor. I thought that this is because of driver and I tried to install WLAN driver for my computer from this page: http://ftp.hp.com/pub/softpaq/sp69501-70000/sp69929.exe But driver installation is failed with error "Update.cpp 1205"

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Hello, I recently upgraded my PC to Windows 10 (Version 10.0.17763.134 ). I went to download drivers page and downloaded this driver for the display adaptor:https://download.lenovo.com/consumer/mobiles/45l101af.exe After the setup extracted the installer and the installer was run, the following error was shown:  However, I can confirm that this was the setup (Driver) that is available for my laptop, from here:https://pcsupport.lenovo.com/in/en/products/laptops-and-netbooks/lenovo-g-series-laptops/g50-80/80e5... Clicking "Yes" on that dialog box redirects to Intel's site, wherein they mention this:  Why did I get this error?
Your computer manufacturer customizes drivers that run Intel® components on your machine.

What can I do?
You should contact your computer manufacturer to get the latest driver. Here's my laptop's specs:Model: Lenovo G50-80E5OS: Windows 10 x64, Latest version as on date. Regards.

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I have a Fujitsu Lifebook N Series laptop with an ATI HD2600 graphics card. I tried to update the driversby uninstalling the old ones and installing the new ones. I tried the complete package including Caatalyst Control Center as well as the individual driver and control center downloads. All I end up with is the ATI Install MAnager that keeps telling me I'm up to date. When I try to uninstall it I'm told nothing is installed. All I know is that the Control Center is nowhere to be found and the laptop is running on the basic windows drivers. What am I missing? Thanks

A:Solved: Catalyst driver update won't install

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Model: Toshiba Satellite P50-C-179. In Toshiba driver's page, the version for Realtek Wireless LAN Driver is 10.1.505.2015

If I open TOSHIBA Service Station, I have a Realtek Wireless LAN Driver update (2023.17.731.2015) I click to instal it. It completes extraction, ask for permission, I click "Yes", but nothing more happens. If I enter again in Service Station, update appears again.

Someone knows how to solve this problem?

I wait for your help. Thank you very much.

A:Satellite P50-C-179 - Cannot install Realtek Wireless LAN Driver update

Same here...

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Hello   I got my new laptop for christmas and a few days ago HP support assistant told me that there was an "Intel High-Definition (HD) Graphics Driver Update" Version: I downloaded the update but after 4 attempts at trying to install through HP support assistant I kept getting the same message "Failed Instalation". I then went to my downloads through File Explorer and found the downloaded file. When i click the file it takes me to the install wizard and i can begin the installation but about 2/3 of the way though the install i get the same message "The process cannot access the file because it is being used by another process" and then the install ends without completing. Im not sure how to find out what process is using the file or how to make the install complete so i would really appreciate your assistance.  Many thanks Rich 


View Solution.

A:Intel HD graphics driver update fails to install

Hi Follow the steps below to remove the driver: Press Windows key + RType devmgmt.mscPress OkRight click on the Graphic adapter and select UninstallRestart the computerAfter restarting the computer run the Windows Update and the latest update will be installed.

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I have purchased HP 250 G4 . I have installed Windows 8 64 bit. But Wifi (Broadcom) driver is not available at hp official site for this model.I tried more then seven or eight drivers downloading it directly from HP support center. But while installing the file, it is showing error "Update.cpp 1205" has occurred and Setup cannot continue.  Please help from where I could install wifi driver for my notebook. 

A:Not able to install wifi driver, update.cpp 1205 error

Hi: There are no W8 drivers for the model Broadcom wlan card your notebook has.  Not from HP, not from Broadcom, not from anywhere. If you want the wireless to work, your only option is to connect via ethernet cable or USB wireless adapter, do the required updates to W8, so you can get the free upgrade to W8.1 and then you can install the W8.1 BCM wireless card driver from the 250 G4 support page.

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