Over 1 million tech questions and answers.

ADWCleaner and Windows XP not starting

Q: ADWCleaner and Windows XP not starting

Hello I hope you will be able to help me with this.
I ran ADWCleaner on a Windows XP SP3 machine and after the clean process it asked to restart the PC to complete but now XP does not start. It gets as far as the second (higher def) Windows xp startup screen and then just hangs with occasional HDD accesses and a responsive mouse pointer. It does the same in any of the safe modes and from the Last Known Good Config option.
So far I have ran chkdsk from the XP Recovery Console , it found some errors but that has not fixed the problem.
I have looked in system~1\_resto~1 directory and found there are no restore point directories listed.
I was about to try a manual registry restore but have found that there is no SYSTEM file in system32\config\ though there is a system.bak file
That is as far as I have got so far. Any help would be much appreciated.
 

RELEVANCY SCORE 200
Preferred Solution: ADWCleaner and Windows XP not starting

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: ADWCleaner and Windows XP not starting

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.
We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.
To help Bleeping Computer better assist you please perform the following steps:
*************************************************** In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/574965 <<< CLICK THIS LINK
If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.
***************************************************If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.A new FRST log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.Please do this even if you have previously posted logs for us.If you were unable to produce the logs originally please try once more.If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.If you are unsure about any of these characteristics just post what you can and we will guide you.Please tell us if you have your original Windows CD/DVD available. Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.
Thank you for your patience, and again sorry for the delay.
***************************************************
We need to see some information about what is happening in your machine. Please perform the following scan again: Download FRST by Farbar from the following link if you no longer have it available and save it to your destop.FRST Download LinkWhen you go to the above page, there will be 32-bit and 64-bit downloads available. Please click on the appropriate one for your version of Windows. If you are unsure as to whether your Windows is 32-bit or 64-bit, please see this tutorial.Double click on the FRST icon and allow it to run. Agree to the usage agreement and FRST will open. Do not make any changes and click on the Scan button. Notepad will open with the results. Post the new logs as explained in the prep guide. Close the program window, and delete the program from your desktop.As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

Read other 2 answers
RELEVANCY SCORE 65.6

This is my first post here so here goes: I ran ADWCleaner on a Windows XP SP3 machine and after the clean process it asked to restart the PC to complete but now XP does not start. It gets as far as the second (higher def) Windows xp screen and then just hangs with occasional HDD accesses and a responsive mouse pointer. It does the same in any of the safe modes and from the Last Known Good Config option. Any help would be much appreciated.
 
 

A:ADWCleaner and Windows XP not starting problem

Replying to my own post with more information:
I have run chkdsk from the XP recovery console, it found some errors but has not fixed the problem.
From the recovery console I have looked in system~1\_resto~1 and found there are no restore point directories listed.
Any other ideas would be gratefully received.

Read other 6 answers
RELEVANCY SCORE 42.4

In an attempt to clean up a Dell Inspiron 1150, i ran AdwCleaner that i had downloaded through BleepingComputer. i didn't run AdwCleaner as an administrator though .. i forgot. AdwCleaner ran the scan & when the AdwCleaner was done i clicked Clean. After that the computer asked me to reboot. i clicked ok & when the computer restarted only the Dell logo appeared for a few seconds. During these seconds it said in the upper right Press F2 for BIOS & Press F12 for Boot Menu. After these few seconds then screen goes blank except for blinking underscore in left corner of screen. Any suggestions sure would be helpful. Thank you for your time.

A:Windows won't run after AdwCleaner reboot

Can you boot to Safe Mode ?
 
If so, run Rkill and then Malwarebytes with NO reboot inbetween the two scans....If malwarebytes asks for a reboot that is ok....do so.
 
Please download RKill by Grinler from the link below and save it to your desktop.
    RKill
    Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
    Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
    A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
    If nothing happens or if the tool does not run, please let me know in your next reply.
    A log pops up at the end of the run. This log file is located at C:\rkill.log.
    Please post the log in your next reply.
 
* Download Malwarebytes Anti-Malware Free and save it to your desktop
*** If installed, just Update and run a scan -
* Double click the desktop icon, click Run, then OK
* Click Next
* Select I accept the agreement then continue to click Next then finally click Install
** Uncheck Enable free trial of Malwarebytes Anti-Malware Premium if you do not want the free trial of the ... Read more

Read other 40 answers
RELEVANCY SCORE 42.4

Hello
 
The http://mys.yoursearch.me has hijacked my Firefox 43.0.4. Trying to get rid of it I downloaded AdwCleaner, but each time that I run it it crashes with a Windows error window report. This is the log:
 
<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="adwcleaner_5.031.exe" FILTER="GRABMI_FILTER_PRIVACY">
    <MATCHING_FILE NAME="adwcleaner_5.031.exe" SIZE="1507840" CHECKSUM="0x7B731A92" BIN_FILE_VERSION="5.0.3.1" BIN_PRODUCT_VERSION="3.3.14.2" PRODUCT_VERSION="3.3.14.2" FILE_DESCRIPTION="AdwCleaner" FILE_VERSION="5.0.3.1" LEGAL_COPYRIGHT="Xplode" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x0" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="5.0.3.1" UPTO_BIN_PRODUCT_VERSION="3.3.14.2" LINK_DATE="01/25/2016 16:57:06" UPTO_LINK_DATE="01/25/2016 16:57:06" VER_LANGUAGE="Francés (Francia) [0x40c]" />
</EXE>
<EXE NAME="kernel32.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
    <MATCHING_FILE NAME="kernel32.dll" SIZE="1046528" CHECKSUM="0xF34F3771" BIN_FILE_VERSION="5.1.2600.6532" BIN_PRODUCT_VERSION="5.1.2600.6532" PRODUCT_VERSION="5.1.2600.6532" FILE_DESCRIPTION="DLL de cliente API BASE de Windows NT" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Sistema operativo Microsoft® Windows®" FILE_VERSION="5.1.2600.6532 (xpsp_sp3_qfe.140312-0419)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGH... Read more

A:AdwCleaner 5.031 crashes in Windows XP SP3

Hello, Welcome to BleepingComputer.I'm nasdaq and will be helping you.If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.===Download Malwarebytes' Anti-Malware from HereDouble-click mbam-setup-2.X.X.XXXX.exe to install the application (X's are the current version number).Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware, then click Finish.Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).The scan may take some time to finish,so please be patient.If potential threats are detected, ensure that Quarantine is selected as the Action for all the listed items, and click the Apply Actions button.While still on the Scan tab, click the link for View detailed log, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.The log is automatically saved by MBAM and can also be viewed by clicking the History tab and then selecting Application Log... Read more

Read other 9 answers
RELEVANCY SCORE 42.4

I have run Adwcleaner, and when i go to fix the selected items, a Windows 10 screen pops up,saying "Your PC ran into a problem & needs to restart. We're just collecting some error information, and then we will restart your computer.   
 
Problem is the computer does not start, and I am not sure if the items that Adwcleaner  picked up, are still on my computer, or not.
 
Thanks for any help
 

A:Adwcleaner and Windows 10 problem

The "Your PC ran into a problem and needs to restart" blue screen error message is one commonly seen since Windows 8. It typically occurs when the OS encounters a crash, has faulty drivers, corrupted files or memory issues.Fix ‘Your PC Ran Into a Problem and Needs To Restart’ problem in Windows 8Your PC ran into a problem and needs to restartHow to fix blue screen of death in Windows 8You need to fix that problem and be able to start your computer before we can investigate what AdwCleaner did or did not remove.I suggest you start a new in the applicable Windows Operating Systems forum for your system or the Windows Crashes, BSOD, and Hangs Help Forum.

Read other 1 answers
RELEVANCY SCORE 42.4

Hi guys!
 
New to the forum, but have cruised the site in the past, very helpful. I downloaded the latest version of ADWCleaner, but it crashes after I run a scan and hit the "Clean" button. It gathers information, then restarts my computer.  I have a new Dell XPS8700 with Windows 10, 24 gigs of ram, etc. Any ideas or suggestions?
 
Help!
 
James

A:ADWCleaner crashes when I run it in Windows 10

Please activate Debug Mode as follows so we can see a report which may be helpful with identifying the problem.Double-click on AdwCleaner.exe to open the tool.Click on Options in the top menu.Put a check mark next to Activate debug mode.Click on the Scan button.A logfile report called AdwCleaner_dbg_XXXX.log (where XXXX represents the time run) will be created and saved to %systemdrive%\AdwCleaner folder (usually C:\AdwCleaner).Copy and paste the contents of AdwCleaner_dbg_XXXX.log in your next reply.

Read other 5 answers
RELEVANCY SCORE 42

Hi,
My computer was infected yesterday. The symptoms were: My browser Firefox was starting by itself and I was getting some kind ads. I scanned my computer with my Eset Internet Security and with Malwarebytes Anti-Malware but it did not help. In the end, I used AdwCleaner and completely without thinking, I agreed to clean things, which it found it. After this when I restarted computer I have got into Windows but just after few seconds it freeze and I cannot do anything.

I'm sending you some .logs to show what this application did it (OK, myself)

Please, help me to solve this problem because I really do not want to clean my computer and start everything from the beginning.

Thanks in advance for any suggestions.
 

Read other answers
RELEVANCY SCORE 41.6

I have Windows 8.1. My programs are now are exceedingly slow and Chrome won't do anything after opening. (I'm renting this hp Pavillion 20 All in one., but it's my SSD and OS). I uninstalled Norton suite (because of slowness) and wanted to use Adwcleaner per usual and the "smart" screen bar says it's not for Windows 8.1 and to contact the maker. I've never had an issue using it in the past. 
 
Also, tried to reinstall Norton 360 Suite X2, after using the norton uninstaller,  but at the very end it spins and never finishes installation.  Used Symantic Erasure (with support) but without any significant results.  So I put in Iobit antimalware 3.0 and the latest Zone Alarm firewall. Any thoughts? All clear from the Iobit scan.
 
This is odd, but please don't bother with detailed advise about virus removal,I'll re image soon after I give this slow rental back)  But, I'd still like to use Adwcleaner. Hm. Thanks if anyone can give me an idea of what's happening. Erasure did the rootkit check too.   Rob

A:Suddenly, Adwcleaner per Windows 8.1 wrong type?

Hi Rob,From what I know, AdwCleaner is compatible with Windows 8.1. You can temporary disable SmartScreen if you need to run AdwCleaner.And also one piece of advice from me: Don't use IOBit products.Personally, I do not trust any company that creates so-called "optimization" products, bundles unwanted software into their installations and not allowing users to opt out, and stole intellectual property from other companies - in this case, database signatures from Malwarebytes Corporation.I recommend that you uninstall IOBit Malware Fighter and use a reputable AV software, along with Malwarebytes Anti-Malware or Emsisoft Anti-Malware for additional AM protection.Regards,Alex

Read other 5 answers
RELEVANCY SCORE 41.6

I have a dell xps 12 64-bit with windows 8.1, and is infected with the adware in the title.  Machine won't allow adwcleaner to work ("this app doesn't work on this pc"), attach files to this post, and times out when trying to "post new topic."
 
Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 19-01-2015
Ran by Steve (administrator) on ULTRASHARIK on 23-01-2015 11:15:04
Running from C:\Users\Steve\Downloads
Loaded Profiles: Steve (Available profiles: Steve)
Platform: Windows 8.1 (X64) OS Language: English (United States)
Internet Explorer Version 11 (Default browser: Chrome)
Boot Mode: Normal
Tutorial for Farbar Recovery Scan Tool: http://www.geekstogo.com/forum/topic/335081-frst-tutorial-how-to-use-farbar-recovery-scan-tool/
 
==================== Processes (Whitelisted) =================
 
(If an entry is included in the fixlist, the process will be closed. The file will not be moved.)
 
(Webroot) C:\Program Files\Webroot\WRSA.exe
(Realtek Semiconductor) C:\Program Files\Realtek\Audio\HDA\RtkAudioService64.exe
(Realtek Semiconductor) C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe
(Realtek Semiconductor) C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe
(Realtek Semiconductor) C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe
(Microsoft Corporation) C:\Windows\System32\wlanext.exe
(AVAST Software) C:\Program Files\AVAST Software\Avast\AvastSvc.exe
(Andrea Electronics Corporation) C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe
(Apple Inc.... Read more

A:Infected with Adware gen and asg, Windows 8.1 won't accept adwcleaner

Hello, Welcome to BleepingComputer.I'm nasdaq and will be helping you.If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.===Open notepad (Start =>All Programs => Accessories => Notepad). Please copy the entire contents of the code box below.

start

CloseProcesses:

HKLM\...\Run: [] => [X]
HKLM-x32\...\Run: [ospd_us_633] => [X]
ShortcutTarget: Install Webroot FF RunOnce.lnk -> C:\Program Files (x86)\Common Files\wruninstall.exe (No File)
ShortcutTarget: Install Webroot IE RunOnce.lnk -> C:\Program Files (x86)\Common Files\wruninstall.exe (No File)
ShortcutTarget: GameHugArcadeApp.lnk -> C:\Users\Steve\AppData\Roaming\GameHugArcade\GameHug Arcade\GameHugArcadeApp.exe (No File)
ShellIconOverlayIdentifiers: [ SkyDrive1] -> {F241C880-6982-4CE5-8CF7-7085BA96DA5A} => No File
ShellIconOverlayIdentifiers: [ SkyDrive2] -> {A0396A93-DC06-4AEF-BEE9-95FFCCAEF20E} => No File
ShellIconOverlayIdentifiers: [ SkyDrive3] -> {BBACC218-34EA-4666-9D7A-C78F2274A524} => No File
ShellIconOverlayIdentifiers-x32: [ SkyDrive1] -> {F241C880-6982-4CE5-8CF7-7085BA96DA5A} => No File
ShellIconOverlayIdentifiers-x32: [ SkyDrive2] -> {A0396A93-DC06-4AEF-BEE9-95FFCCAEF20E} => No File
ShellIconOverlayIdentifiers-x32: [ SkyDrive3] -> {BBACC218-34EA-4666-9D7A-C78F2274A524} => No File
HKU\S-1-5-21-1376318163-4... Read more

Read other 6 answers
RELEVANCY SCORE 41.6

I'm not the most computer savy person out there, so I've been struggling a bit with my laptop lately. (It's slowed down, particularly where internet is concerned.) Earlier today I encountered a problem where my laptop seemed to recognize mouse clicks where there were none, no matter how cuatious I was to make sure I wasn't accidentally hitting anything. I ran a scan with Norton, which only cleared a few tracking cookies, then tested AdwCleaner, which came up with this:

According to the only person I know who's taken the time to learn anything about computers beyond how to use them for entertainment and google, I shouldn't mess with anything in my registry. But when I ran a search of those first two items (which looked weird compared to the others) I came up with results about malware that takes bank info.
 
Should I let AdwCleaner take care of it? I don't want to screw up my laptop any further. I've also seen a few posts about malware that comes back easily, so would AdwCleaner be enough?

A:Adwcleaner reporting problems in registry - Windows 7

Hello, and I hope we can help.Those items are "generally" accepted as bad minor infections, and can be removed.Please download these to desktop, and Copy and Paste any logs. First - This is a "basic clean-up" and we will go further depending on your answers. Please download and run RKill by Grinler. A black DOS box will appear for a short time and then disappear. This is normal and indicates the tool ran successfully. At most the tool will usually run for about 2 minutes Please Copy / Paste the small log back here. Important: Do not reboot your computer until you complete the next step. * NOW :* Please download AdwCleaner by Xplode and save to your Desktop. * Double-click on AdwCleaner.exe to run the tool. * Vista/Windows 7/8 users right-click and select Run As Administrator. * Click on the Scan button, only once for a good report * AdwCleaner will begin...be patient as the scan may take some time to complete. * After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.* Check the removals and see if you are OK with the list.You can always Copy and Paste the SCAN log here if you wish -* Now * Click on the Clean button, only once for a good log. * Press OK when asked to close all programs and follow the onscreen prompts. * Press OK again to allow AdwCleaner to restart the computer and complete the removal process. * After... Read more

Read other 4 answers
RELEVANCY SCORE 41.6

Yesterday, I mistakenly opened one shitty website that tried to install addons but failed cuz i got ublock origin, scriptsafe and https everywhere, it managed to block it i think and for the sake of trust i ran adwcleaner which found 4 threats, trovi trovi start up urls and avg... i did everything couldnt remove them and reinstalled windows now i installed google chrome agian ran adwcleaner and found the same things... what to do? help
 

Read other answers
RELEVANCY SCORE 41.2

Hello,
 
I recently installed/run AdwCleaner v4.110 and let it delete some files and registry keys on my Vista pc. I was just trying to clean some traces of old/residual infections. Everything was fine prior to the install. Now windows explorer stopped working as well as my installed programs have selective start-up. Sometimes they start, other they wont.
Firefox would default to its home page, but I cant open anything further, no web search, simply unresponsive! Everytime I type web address or google search - nothing happens. As for IE, it shows "internet connection".
I tried to run/update Malwarebytes but it wont let me. I tried rebooting in Safe Mode but it did not help, I get the exact same issues as in normal mode. Another problem is that there are no Restore Points as I had System Restore turned off.
Here is a copy of the AdwCleaner log file:
 
# AdwCleaner v4.110 - Logfile created 06/02/2015 at 14:42:29
# Updated 05/02/2015 by Xplode
# Database : 2015-02-05.2 [Server]
# Operating system : Windows Vista ™ Ultimate Service Pack 2 (x86)
# Username : TEDi - TEDI-PC
# Running from : C:\Users\TEDi\Desktop\adwcleaner_4.110.exe
# Option : Cleaning
***** [ Services ] *****
[#] Service Deleted : pcwatch
***** [ Files / Folders ] *****
Folder Deleted : C:\ProgramData\Babylon
Folder Deleted : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Coupons
Folder Deleted : C:\Program Files\Optimizer Pro
Folder Deleted : C:\Program Files\Web Protect
Folder Deleted : C:\P... Read more

A:Windows Explorer, Firefox, IE problems after running AdwCleaner 4.110

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.
We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.
To help Bleeping Computer better assist you please perform the following steps:
*************************************************** In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/567394 <<< CLICK THIS LINK
If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.
***************************************************If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of t... Read more

Read other 14 answers
RELEVANCY SCORE 41.2

Hey all, first post and everything. 
My little brother, brilliant boy that he is, installed some program that was supposedly a better Steam with better sales. Of course this program was littered with viruses. I proceeded to run Avast, which froze up and could not enable the firewall anymore. Then went into the Control Panel and uninstalled Wajak which was popping inappropriate ads all over everything and Steam. I saw that a program called One System Care was there as well, but I couldn't remove it off of the Control Panel.
 
Afterwards I ran adwcleaner and it removed One System Care and Lavasoft Web Companion. Unfortunately after that finished the computer lost access to the internet. It shows that it's connected to the Network, but neither ethernet and Wireless are working. I've tried:
 
- Checking the Internet Options to see if a Proxy was enabled.
- Checking if the DNS was messed with in the Network options.
- Ran Rkill.exe
- Ran MiniToolBox.exe
- Ran JRT.exe
- Flushed the ipconfig, ipv4, ipv6 in cmd.
- Reinstalling the Ethernet and Wireless drivers.
- Restarting the computer afterwards.
 
And none of that has helped. He is still unable to access the internet after all that. I'm out of ideas, hope you guys can help. Not sure what other information I can provide.

A:Lost internet access after running adwcleaner (Windows 7)

Have you tried resetting Winsock and TCP/IP. Sometimes Winsock gets corrupted after removing adware.
 
Type CMD in the search box Right Click > Run As Administrator.  Type the following then reboot.

netsh winsock reset
netsh int ip reset c:\resetlog.txt

Read other 3 answers
RELEVANCY SCORE 41.2

Well, my last topic (found here: http://www.bleepingcomputer.com/forums/t/574099/frst-logs-serious-trouble-with-my-win7-machine-no-idea-whats-going-on-help/#entry3688516 ) was closed while I was travelling, so I'm starting a new one. All relevant information about my problem can be found in the old topic, which was closed because I didn't reply quickly enough. I followed the user nasdaq's advice and ran the fixlist.txt file with FRST, then ran AdwCleaner. Attached are all my logs, text files and such. Please let me know if there is any other relevant information I can provide.
Update: as of right now, this did not fix my problem. The computer is still unable to update, is still randomly freezing and crashing, and every time I restart the MSE service is missing even if I replace it before restart. The time also keeps getting set one hour faster every restart.

A:Windows 7 machine trouble: FRST and AdwCleaner logs

Hello, Welcome to BleepingComputer.I'm nasdaq and will be helping you.If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.===Open notepad (Start =>All Programs => Accessories => Notepad). Please copy the entire contents of the code box below.

start

CreateRestorePoint:
CloseProcesses:

(Hola Networks Ltd.) C:\Program Files\Hola\app\hola_svc.exe
(Hola Networks Ltd.) C:\Program Files\Hola\app\hola_updater.exe
HKLM\...\Run: [] => [X]
HKLM\...\Run: [hola] => C:\Program Files\Hola\app\hola.exe [1657320 2015-03-16] ()
Winlogon\Notify\igfxcui: igfxdev.dll [X]
ShortcutTarget: Omnimo.lnk -> C:\Users\Owner\Documents\Rainmeter\Skins\WP7\@Resources\Common\Settings\Omnimo.exe (No File)
ShellIconOverlayIdentifiers: [00avast] -> {472083B0-C522-11CF-8763-00608CC02F24} => No File
CHR HKLM\SOFTWARE\Policies\Google: Policy restriction <======= ATTENTION
SearchScopes: HKU\S-1-5-21-961420435-3765887711-727864205-1001 -> {071618A7-3FAC-4376-94FE-0AB09F6E955B} URL = http://www.istartsurf.com/web/?utm_source=b&utm_medium=smt&utm_campaign=install_ie&utm_content=ds&from=smt&uid=SamsungXSSDX840XEVOX500GB_S1DHNSAF690780E&ts=1428332988&type=default&q={searchTerms}
SearchScopes: HKU\S-1-5-21-961420435-3765887711-727864205-1001 -> {2023ECEC-E06A-4372-A1C7-0B49F9E0FFF0} URL = http://www.istartsurf.com/web/?utm_... Read more

Read other 2 answers
RELEVANCY SCORE 40.8

Hey, I've never actually asked my own question on one of these forums before, but this is becoming a problem that really needs fixing.
 
I've been able to fix adware problems on my friends', family's and my own computers before with Adwcleaner and it has always worked quite successfully, until I got a Windows 10 computer. Now when I try and run the 'Clean' function, I get the blue screen of death with the words 'Critical Process Died Error', and I haven't found a way to get around it. 
 
Could anyone please help me - is it just an incompatibility with Adwcleaner and Windows 10 or is there a way to fix this?

A:Adwcleaner not working on Windows 10 - Critical Process Died Error

The Adwcleaner works with my Windows 10 you need to install latest version of device drivers.Install all important Windows updates.Update your programs.Open Command Prompt as a administrator and type Sfc /Scannow to repair any damage Windows system files.You can ask help at Windows Crashes, BSOD, and Hangs Help and Support forum.

Read other 8 answers
RELEVANCY SCORE 40.8

First, let me state that I`m already being assisted by a member, however the topic started in the Malware section; I believe someone with expertise in Windows XP would be very useful as we seem to be running out of options.
 
the topic can be found here: http://www.bleepingcomputer.com/forums/t/573199/pop-ups-malware-and-unwanted-redirects-adwcleaner-trouble-as-well/?view=getnewpost
In short, I used adwcleaner incorrectly and cleaned critical sections of XP....I`m not exactly clear what those sections were but my functions where certainly compromised. I asked for help and was receiving assistance, but things went from bad to worse when I was told to uninstall my browser...under normal circumstances this would not have been a problem, I believe. Yet, with the compromised XP I seemlingly have no way to reinstall any browser. (I`m currently at a internet cafe and have been using my Iphone)
 
Moreover, the restoration function and administrative functions all seem to be compromised, so we cannot seem to undo what we`ve done.
 
I`m requesting assisantance from anyone with experiance with XP, at this point my main goal is to simply restore the PC and or reinstall a Browser.
 
Regards, and much thanks
 
Sheldon

A:Windows XP compromised by Adwcleaner. Basic functions no longer work

Hi sheldonofosaka Since you are already being assisted in the Malware Removal section, you cannot ask for assistance on the same issue (or any other assistance related to that system) until you are done in your other thread. If you having questions or issues, please ask them to the helper in your thread.Requesting a Moderator to close this thread to prevent confusion.

Read other 24 answers
RELEVANCY SCORE 34.8

Please help me on solving this. BSOD is so irritating i can't do what i want on my laptop.
It all starts if i'm not wrong is when i updated my laptop using Windows Update after then i accidentally shut my computer down at the time in its installing restart process. Then tomorrow after that i open my laptop then boom BSOD!
BSOD occurs when:
started clicking google chrome, starting NBA 2k14.
im not sure if thats the only thing that trigger the BSOD problem.
Appreciate any help here! Thank you sevenforums

A:BSOD starts when starting to use google chrome,starting Nba2k15

Need some help here please!

Read other 1 answers
RELEVANCY SCORE 34.8

A lot of adware was downloaded to my wife's laptop, and I was trying to remove it.
The problems included Strongvault, some adware (coupons in several flavors) and a registry cleaner.
 
After ahving successfully uninstalled several programs, and cleaned up the adware, there were still remnants of Strongvault.  Whenever the Laptop started, it would attempt to install something, and the event viewer pointed to Strongvault.
 
I first ran Malwarebytes' AntiMalware software wich found some things I had not seen earlier, but the install rpoblem persisted.
 
I then ran "Hitman Pro" and after that the problems started.
 
If I start Windows normally, it stops and asks me to run Startup Repair or Start windows normally. 
Startup Repair truies to restore to the last good image, but the system restore fails.
 
I tried to start up in safe mode which works.
 
When going into the startup options, I can also start windows normally, and it starts up, but not with the usual settings, such as the see-through task bar etc, but things appear to work.
 
When the normal start fails, there are nothing in the event viewer to clue me into what the problem would be.
Does anybody have any suggestion as to what I can try to get some traces to see where things go wrong?
 
 

A:Not starting normally, but starting from startup options menu using normal start

Have you looked at msconfig?
 
Click start and type in msconfig and press enter.  Under the Services tab click the "hide all microsoft services" check box at the bottom and you can safely turn everything off, and then under the Startup tab you can turn everything there off.  This will at least boot cleanly and you can see how things go.
 
Understand some of these services and startup programs may be something you use all the time, so if there's something missing that you need starting up with the system go back through the services and startup sections and look for the one you want.  The biggest problem I usually see with people that are new to using msconfig are printer / scanner / digital camera related (Lexmark is usually indicated with an lx... listing, and hp digital imgaing for auto starting your camera / scanner software)
 
Just another road to explore if you haven't already.

Read other 4 answers
RELEVANCY SCORE 34.4

i want ask, usually update applying at welcome and when shutting down screen right? is that normal if my update apply at starting windows logo? is that something wrong with my Windows 7 ?

Regards sle3pingz
Thanks

A:Windows Update Apply at Windows Starting / Windows Logo

That's normal. It's just putting the update to bed.

Read other 4 answers
RELEVANCY SCORE 34

After few total freezes when playing dota2, my windows won't load past starting windows screen (this), that end up with BSOD every time.
I'am think that my HDD is gone, but i need to know for sure.
I tried to run it in safe mode, but it can't load any file past CLASSPNP.SYS
I just need to know is that HDD or windows because my disk is something about 8 yo and I need to replace him anyway, but i would like to save files on him, that's why i need to start it up somehow.
Btw. can I copy my win7 32 registry to new win7 64, will that work in any way?
 

Read other answers
RELEVANCY SCORE 34

I have a Sony VAIO laptop that seems to have gotten some form of malware or virus on it.  The machine specs are:
Windows 7 Home Premium 64 bit, Intel i5, 6 GB RAM.
 
The problem I am seeing is when I boot up the laptop and it gets to the starting windows screen with the blurred windows logo.  Then the screen goes black.  There is still hard drive activity and I hear the Windows start up chime but the screen remains black. I've let it run for up to 20 minutes but even though it shows hard drive activity the screen stays black.  There are no error messages. 
 
I can boot into safe mode and safe mode with networking, which I did and looked for unusual programs.  I found ScorpionSaver Services and found a removal tutorial on your site via a Google search.  I tried the steps in safe mode and things seemed to work but even though Malwarebytes found a lot of stuff (which I removed) I still could not boot into windows and ScorpionSaver Services is still there. 
 
I don't know if this is related or if it is a different issue but I will mention it here just in case it is helpful.  It appears that there is a browser hijack going on too because even in safe mode with networking I cannot navigate away from search.conduit.com. 
 
I am pretty much stuck.  In the past I have had to work my way through one of those Ransomware attacks on a friend's computer and thought this might be si... Read more

A:Sony Vaio Laptop goes black just after Windows 7 starting windows logo

Hey, nevermind.  I spent the weekend and the last 2 days slogging through the internet and I think we are good.  Not as elegant of a solution to be sure but things are working again and that is good enough for now.  Keep up the good work!  No need to spend any time on this one.  Consider it resolved. 

Read other 1 answers
RELEVANCY SCORE 34

Hello,
Stuck with this fresh issue from few days now, reading many topics, trying many things without success.

Getting new Dell Latitude E5470 - Intel Core i5 6300U - 8 GB RAM - HDD : Samsung SSD PM 871 M.2 2280 256GB
Latests drivers+BIOS+FW from dell/intel websites

Deploying universal corporate wim image Win7 Enterprise.

On such laptop the "Starting Windows" step stands exactly for 60 seconds. So getting the logon screen after 70-80 seconds.
Deploying the same image on workstation : Optiplex 3040 the same operation takes 30-40 seconds (8GB RAM - SSD).

Here are most of the information/tries :


BIOS : Legacy Boot ModeBIOS SATA : AHCI ModeWindows Performance Analyzer show me that the smss.exe process takes 65seconds
> here is the BootCKCL.etl.zip file : https://goo.gl/PvdXeg
> here is my detailed Windows Perf Analyzer : 300MB zip/3GB unzipped : https://goo.gl/XHD4FN
Event-Log Diagnostics-Performance - Event 100 gives me
BootSmssInitTime : 65552 (ms)boot in safe mode is very quick (30 sec)boot in normal mode, disabling the non-Microsoft services, disabling Startup application still spend 60sec on "Starting Windows" step.SSD trim is enabledfsutil : C: not set as dirtyresizing pagefile.sys from auto (8GB) to static 2GBdisabling hybernation mode (powercfg -h off)disabling system protection / shadow copy stuffremoving hidden non used devicesremoving+clearing McAfee VSE (soft+agent)performing CCleaner (registry+file... Read more

Read other answers
RELEVANCY SCORE 34

I'm using windows7 home edition.
I scanned adwcleaner and removed all. But I didn't run adwcleaner as administrator.
I rescanned all as administrator and it didn't found anything.
Is it a problem I didn't ran adwcleaner as administrator?

Read other answers
RELEVANCY SCORE 34

So I came across one of those fake tech support ads and did not press any buttons on the screen; opened up task manager and closed the process, cleaned up my browser cache and reset the browser settings. I ran Adwcleaner but it keeps picking up AOL.com and Ask.com, but the problem is I don't have either of those search browsers installed at all. They don't show on my google chrome browser, but it keeps showing on Adwcleaner as if it's found in the AppData folder in Google Chrome.
 
All I'm gonna say is I'm not going to mess with it. The last time I did, which was stupidly deleting that file, I made my computer stop running/broken with the please wait loading screen stalling. So can anyone help me in what to do? I'm panicking every time adwcleaner requires me to restart my computer cause then the please wait screen loads, and due to some trauma of having my computer wiped due to that loading screen stalling, but it takes awhile to start up. Then once the please wait goes away, it shows the screensaver and finally my account. Just ugh. What do I do? It's practically nonexistent. I don't have the toolbar installed. I don't have any other little thing that could be detectable. My antivirus, WebRoot doesn't detect anything. I'm using ESET online scanner atm. Heck, even my HitmanPro didn't even detect any malware or anything. Just the typical suspicious programs that come up due to video games that come with game guards.

A:Not Sure What to Do About This Ask.com and AOL.com in AdwCleaner

Checked Malwarebytes. Nothing came up. JRT however, caught something. The log is here:
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.0.2 (01.06.2016)
Operating System: Windows 8.1 x64 
Ran by Monica (Administrator) on Thu 02/11/2016 at 15:32:45.34
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
File System: 1 
 
Successfully deleted: C:\Users\Monica\AppData\Roaming\imvuclient (Folder) 
 
 
 
Registry: 1 
 
Successfully deleted: HKLM\Software\Microsoft\Internet Explorer\SearchScopes\{DDC9A65E-751C-4272-8E66-52615EAE9F80} (Registry Key)
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Thu 02/11/2016 at 15:33:56.82
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

(ESET is still scanning as well. Last thing to do run after it is AdwCleaner and see if it picks up the AOL or Ask because they reappeared in my search options when I had reset Google Chrome. I obviously don't use those because well... they're not my go to source for searching stuff. If AdwCleaner doesn't pick them up, then that's probably what it was and I apologize for wasting anyone's time who is reading this.)
Update: ESET finished. Nothing came up.

Read other 2 answers
RELEVANCY SCORE 34

Hello my friends,
my problem was with the adwcleaner.
After running it find's AVG tool, some registy and browser abdata.
The new version can unclick what you think is good for you.
But for the browser abdata was no click option.
I want only AVG TOOL to remove and clickt only for that, the other findings are uncheckt.
 
Anyway, after the cleaning my browsers chrome and firefox are not working proberly.
I can't have the extensions I  want. The browsers crashes all the time.On chrom every time I log in a pop up window appears
''it can find file data''...
After that nothing help:
reinstall chrome and firefox fails.
Windows restore fails too.
 
The only think I find is to remove my old windows entry.
And make another  with a new name.
 
What is your opinion! Thanks for your good information!
 
P.S.On the older ADWCLEANER versions never had a problem.

A:ADWCLEANER.

Hello leonidaso -
When you run AdwCleaner, first run Search Mode to see if it lists any problems.
Then you can see if any items should be removed.
 
Xplode has now issued a re-written version, so all previous usage ideas must be reviewed.
I am currently translating his site (French) to find the better operating methods.
 
For now just use Antivirus, Malwarebytes Anti-Malware Free (aka MBAM), and SUPERAntiSpyware Free (aka SAS)
 
 
Thank You -

Read other 11 answers
RELEVANCY SCORE 34

Is it safe to remove everything AdwCleaner found under all categories? It says"Uncheck thing you want to keep" but to be honest for most of them I have no idea what they are? I just installed it together with SuperAntiSpywaree free(replaced Spyboot).
 

Read other answers
RELEVANCY SCORE 34

Hello everyone!I wanted to delete any adware I may have, that's why I downloaded AdwCleaner. I clicked on Search and saw a .txt file with the a bunch of stuff I want removed. BUT when I click on Delete I get this message I press OK - and nothing happens, my laptop won't restart and AdwCleaner doesn't start deleting. I tried to restart manually, tried running the program in the safe mode - but the result is the same. It seems I can't get AdwCleaner to run properly. I open it as an administrator every time.Could you please help me with my problem? I have no idea what to do P.S. When I press OK and nothing happens, AdwCleaner freezes and I can't even close it properly. I get the message that this program is not responding, and even after that message I can't close it...

A:Can't run AdwCleaner - please help!

Hi, Olyabusha! I'm going to try to help you out. That is very strange indeed. I reported the problem to the creator of AdwCleaner, so maybe he'll be able to work out what's wrong. In the meantime, I'll use some other tools to check out your PC.TDSSKillerI need you to run a scan using TDSSKiller.Download TDSSKiller from here, and save it to your desktop.Double click the file to launch the program. Once the program starts, click Start Scan. Don't change any default scan settings.Once the scan is finished, you'll find a log in your root drive (usually C: ) that will start with TDSS in the file name, please copy and paste it into your reply.MalwarebytesI need you to run a scan with Malwarebytes Anti-Malware.Download MBAM from here, and save it to your desktop.Double-click the installer to run it. During the installation, simply follow the prompts and let the program install. However, if you do not want to start a trial of the full version, please decline, and if offered any external toolbars/programs, feel free to uncheck to install them, unless you want them.Once the program is done installing and updating, select the Perform full scan option on the main interface. The click the Scan button, hit Scan, and let the scan run.Once the scan is finished, a log will pop up. If any malware was found, click the Show Results button, and make sure everything present is checked and click Remove Selected. If MBAM asks you to reboot, do so immediately. Either way,... Read more

Read other 9 answers
RELEVANCY SCORE 34

Hello,
 
My computer has been acting weird over the last 3 - 4 days. 
I go to Facebook every day. I play some games on Google Chrome but there are two games that I have to play on Firefox because they are too slow on Google.
On Google when I open FB the pictures on posts open in steps, the page is slower to load and when I go to load one of the games it is slower and when I finally get in it is skittish and the pointer fluctuates.
On FF they have been super fast but now it is taking forever to load the games and when I do it is super slow to do anything.
Normally I don't have a problem but just lately there have been problems on both Google and FF.
I know that Facebook have made changes to their site and I don't know whether that may be the problem.
 
I have made sure everything is updated. Used CCleaner. Cleared cache etc. Deactivated Java. I use AVG and have done a full system scan. I have Adblock. I have made sure there is only one Shockwave Flash working.
 
I downloaded the Junkware Removal Tool and did a scan. It deleted some and repaired others.
I downloaded the AdwCleaner and it has finished scanning but I am not sure what to leave ticked. I don't want to remove something that is going to cause me problems.
I have written the single line ones but I took a screenshot of the multiples.
Could someone please advise me?
 
This one is under Folders:
C:\Users\pooty\AppData\Local\Hola
 
This is under files:
C:\Users\pooty\daemonprocess.txt
 
... Read more

A:Help please regarding AdwCleaner!

Welcome to BC !
 
Allow AdwCleaner to remove all that it found. Rerun it and post the log following the instructions below. No one program will
find all the adware and malware. Use ALL of the programs below.
 
Use CCleaner to remove Temporary files, program caches, cookies, logs, etc. Use the Default settings. No need to use the
Registry Cleaning Tool...risky. Pay close attention while installing and UNcheck offers of toolbars....especially Google.
After install, open CCleaner and run by clicking on the Run Cleaner button in the bottom right corner.
CCleaner - PC Optimization and Cleaning - Free Download
 
Download AdwCleaner by Xplode onto your desktop.
Close all open programs and internet browsers.
Double click on adwcleaner.exe to run the tool.
Click on Scan button.
When the scan has finished click on Clean button.
Your computer will be rebooted automatically. A text file will open after the restart.
Please post the contents of that logfile with your next reply.
You can find the logfile at C:\AdwCleaner[S1].txt as well.
 
 
download Junkware Removal Tool to your desktop.
Shut down your protection software now to avoid potential conflicts.
Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
The tool will open and start scanning your system.
Please be patient as this can take a while to complete depending on your system's specifications.
... Read more

Read other 15 answers
RELEVANCY SCORE 34

Should all of these be deleted?
# AdwCleaner v3.308 - Report created 03/09/2014 at 09:40:19
# Updated 20/08/2014 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : Kenny - KC
# Running from : C:\Users\Kenny\Downloads\AdwCleaner.exe
# Option : Scan
 
***** [ Services ] *****
 
 
***** [ Files / Folders ] *****
 
Folder Found : C:\Users\Kenny\AppData\Local\Google\Chrome\User Data\Default\Extensions\ndibdjnfmopecpmkdieinmbadjfpblof
 
***** [ Scheduled Tasks ] *****
 
 
***** [ Shortcuts ] *****
 
 
***** [ Registry ] *****
 
Key Found : HKCU\Software\Google\Chrome\Extensions\nikpibnbobmbdbheedjfogjlikpgpnhp
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{EE932B49-D5C0-4D19-A3DA-CE0849258DE6}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{EE932B49-D5C0-4D19-A3DA-CE0849258DE6}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Found : HKLM\SOFTWARE\Classe... Read more

A:ADWCleaner log

G'day farts and Welcome to BC.
 
When you select the "Clean" button in AdwareCleaner it will quarantine the items found.
 
You can then use the PC to see if everything is ok, and if its behavior is normal.
 
Be aware that other malware present may give you an insecure feeling, so other scans /removal may be necessary.
 
 
If you then open AdwCleaner and select Uninstall, it will delete the program and the contents of the quarantine
 
 
I would be most interested to see the results of some other scans and knowing what problem/s you are experiencing .
 
 

Read other 5 answers
RELEVANCY SCORE 34

Mod Edit:  Split from http://www.bleepingcomputer.com/forums/t/519780/explorerexe-using-too-much-cpu-please-help/ - Hamluis.
 
This is my log from ADWCleaner
 
# AdwCleaner v4.106 - Report created 27/12/2014 at 20:57:51
# Updated 21/12/2014 by Xplode
# Database : 2014-12-21.4 [Live]
# Operating System : Windows 7 Ultimate Service Pack 1 (64 bits)
# Username : Dinuity - DINUITY-PC
# Running from : C:\Users\Dinuity\Desktop\AdwCleaner.exe
# Option : Clean
 
***** [ Services ] *****
 
[#] Service Deleted : BackupStack
Service Deleted : {bb7b7a60-f574-47c2-8a0b-4c56f2da9802}w64
 
***** [ Files / Folders ] *****
 
Folder Deleted : C:\ProgramData\apn
[#] Folder Deleted : C:\ProgramData\BitGuard
[#] Folder Deleted : C:\ProgramData\Browser Manager
[#] Folder Deleted : C:\ProgramData\BrowserProtect
Folder Deleted : C:\ProgramData\NextCoup
Folder Deleted : C:\ProgramData\Trymedia
Folder Deleted : C:\ProgramData\Webbing
Folder Deleted : C:\ProgramData\GoSave
Folder Deleted : C:\ProgramData\YoutubeAdBlocke
Folder Deleted : C:\ProgramData\1043635208851cf2
Folder Deleted : C:\Program Files (x86)\AskPartnerNetwork
Folder Deleted : C:\Program Files (x86)\NextCoup
Folder Deleted : C:\Program Files (x86)\RichMediaViewV1
Folder Deleted : C:\Program Files (x86)\Speedial
Folder Deleted : C:\Program Files (x86)\Trymedia
Folder Deleted : C:\Program Files (x86)\Webbing
Folder Deleted : C:\Program Files (x86)\YoutubeAdBlocke
Folder Deleted : C:\Users\Administrat... Read more

A:ADWCleaner Log

Hello -
Please be a bit more specific about your particular problems.
EDIT - Please click on Follow this Topic at the top Right Side, as this will be Your topic now ...........
You have run the first in a series of Ad Cleaners and I hope this made some improvement.
 
Now -
Please download RKill by Grinler to your desktop and run it. Right click on the Icon and select Run as Administrator
 A black DOS box will appear for a short time and then disappear.
 This is normal and indicates the tool ran successfully.
 At most the tool will usually run for about 2 minutes unless you have many problems.
 Please Copy / Paste the small log back here. (as you have done above)Do not reboot your computer until you complete the next steps. (unless required)
Please download Malwarebytes Anti-Malware If you already have a current version installed, Please update it
Follow the simple directions to install the program to desktop 
Right click and choose "Run as administrator" to open Malwarebytes Anti-Malware and from the Dashboard please Check for Updates by clicking the Update Now... link
Open up Malwarebytes > Settings > Detection and Protection > Enable Scan for rootkit and Under Non Malware Protection set both PUP and PUM to Treat detections as malware.
Click on the SCAN button and run a Threat Scan with Malwarebytes Anti-Malware by clicking the Scan Now>> button.
If you find malware and tick it to remove it, you may be asked to re-boot the compute... Read more

Read other 2 answers
RELEVANCY SCORE 34

Does anyone know when this software is going to be compatible with win 8.1?
 
thx

A:Adwcleaner

Did you try downloading the Adwcleaner software? http://www.bleepingcomputer.com/download/adwcleaner/
It is noted as compatible up to Windows 8.

Read other 1 answers
RELEVANCY SCORE 34

Hi all
I installed the latest version of adwcleaner and now its messed up my IE
when i launch IE it pops up saying IE isnt working then it shuts down.
Was working fine before i installed the new version.
Can someone help me ?

Tx matty

A:Adwcleaner

Matty try a system restore for starters mate.

Read other 2 answers
RELEVANCY SCORE 34

How often is it recommended to run AdwCleaner?
 
I realize this is a somewhat general question.
 
Thank you.
 
Smorton

A:How often to run AdwCleaner

I would suggest doing that after installing a new program or browser add-on. Some updates for free programs and free add-ons contain adware, too.
Comes in handy for cleaning a new computer, too.

Read other 3 answers
RELEVANCY SCORE 34

Can someone help me with the use of this program?
I scanned the computer but do not know whether to proceed to the complete cleaning of all.
I attach the .txt file

A:Use of AdwCleaner

Hi manolesta90 My name is Aura and I'll be assisting you with your malware issue. Since we'll be working together, you can call me Aura or Yoan, which is my real name, it's up to you! Now that we've broke the ice, I'll just ask you a few things during the time we'll be working together to clean your system and get it back to an operational state.As you'll notice, the logs we are asking for here are quite lenghty, so it's normal for me to not reply exactly after you post them. This is because I need some time to analyse them and then act accordingly. However, I'll always reply within 24 hours, 48 hours at most if something unexpected happens;As long as I'm assisting you on BleepingComputer, in this thread, I'll ask you to not seek assistance anywhere else for any issue related to the system we are working on. If you have an issue, question, etc. about your computer, please ask it in this thread and I'll assist you;The same principle applies to any modifications you make to your system, I would like you to ask me before you do any manipulations that aren't in the instructions I posted. This is to ensure that we are operating in sync and I know exactly what's happening on your system;If you aren't sure about an instruction I'm giving you, ask me about it. This is to ensure that the clean-up process goes without any issue. I'll answer you and even give you more precise instructions/explanations if you need. There's no shame in asking questions here, better be safe than sorry!;If ... Read more

Read other 0 answers
RELEVANCY SCORE 34

Hey guys looks like i found a false positive with Adwcleaner 3.020 regarding C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Search.lnk
Seems to be thinking that the windows 8.1 search function is infected i don't believe that to be true. Wanted to send the log to him on his main site by was having trouble logging in so i was wondering if you guys could possibly contact him. Also wanted to make sure it was a false positive.
 
 appreciate it 
Colin
 
# AdwCleaner v3.020 - Report created 28/02/2014 at 22:46:31
# Updated 27/02/2014 by Xplode
# Operating System : Windows 8.1 Pro  (64 bits)
# Username : ColinR - COLIN
# Running from : D:\AdwCleaner.exe
# Option : Scan
 
***** [ Services ] *****
 
 
***** [ Files / Folders ] *****
 
File Found : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Search.lnk
 
***** [ Shortcuts ] *****
 
 
***** [ Registry ] *****
 
 
***** [ Browsers ] *****
 
-\\ Internet Explorer v11.0.9600.16518
 
 
-\\ Google Chrome v33.0.1750.117
 
[ File : C:\Users\ColinR\AppData\Local\Google\Chrome\User Data\Default\preferences ]

A:Possible Fp with Adwcleaner 3.020

Can you go to that location, and right click on the file and select properties and take a screenshot of it and post it here?

Read other 16 answers
RELEVANCY SCORE 34

The other day I downloaded AdwCleaner, I am concerned because when I run the program it says AdwCleoner with a cross in the middle of the o.  Have I downloaded the correct program?  The icon on my desktop is not yellow - it is like a gray shadow.  It never installs when I run it - to use it I run it each time.  The first time it found several items that needed to be removed.  After running AdwCleaner I ran Malwarebytes Anti-Malware and it found several items to remove as well.  One being - C:\AdwCleaner\Quarantine\C\Program Files\Conduit\Community Alerts\Alerts\Alert.dll.vir(PUP.Optional.Conduit) ->Quarantined and deleted successfully.  Now AdwClean hangs up and freezes computer when it cleans browsers.   
 
Have I downloaded the correct program and has the Quarantined and deletion of AdwCleaner By Malwarebytes caused AdwCleaner to stop working correctly?

A:Need Help With AdwCleaner

AdwCleaner Official download mirrorFrom what you posted it appears Malwarebytes only detected item's in AdwCleaner's Quarantine folder...not the program itself.AdwCleaner is a portable stand-alone tool which does not use a setup file required for a typical installation. This allows it to be easily removed using it's built-in uninstall feature.Double-click on adwcleaner.exe to run the tool.Vista/Windows 7/8 users right-click and select Run As Administrator.Click on the Uninstall button.Confirm with yes.Redownload AdwCleaner when done.

Read other 3 answers
RELEVANCY SCORE 34

So curently my Anti-Adware program is AdwCleaner, but I just heard about a new one called Junkware Removal Tool. Now I know that AdwCleaner has a much nicer UI, but I don't care about that. I dont care about how much RAM it uses or any of that. I just care about which of them detects more things. If any of you could run a test on that in a Virtual Machine or something like that, it would be awesome. Thank You.

 

A:AdwCleaner or JRT?

JRT (Junkware Removal Tool) is not new...it has been around since October 2012 when AdwCleaner was first released.JRT is a non-interactive batch program created by thisisu (a member of the BC Malware Response Team) that is designed to search for and remove many potentially unwanted programs (PUPs), adware, toolbars, browser hijackers, browser extensions, add-ons/plug-ins, browser helper objects (BHOs) and other junkware. JRT will remove all traces of these types of programs which includes related services, registry entries (values, keys), files, folders and potentially unwanted extensions. JRT will also restore some default settings for Internet Explorer, Mozilla FireFox and Google Chrome. JRT automatically removes whatever it finds...there are no options to skip or ignore detections and no option to backup/restore removed items. Before using the tool, if JRT detects an active Internet connection, it will download the latest copy and relaunch itself automatically.BTW...in June 2015, Malwarebytes announced the hiring of thisisu, and the acquisition of Junkware Removal Tool. The integration of Junkware Removal Tool within Malwarebytes Anti-Malware will take place over the next few months. The stand-alone JRT program will remain intact for those who wish to use it.MalwareBytes acquires Junkware Removal Tool to take a stronger stance at PUPsMalwarebytes Acquires Junkware Removal ToolAdwCleaner is a portable adware cleaner created by Xplode (a BC Security Colleague) that is design... Read more

Read other 7 answers
RELEVANCY SCORE 34

 
 
 
 
Hello to all the good  people at bleeping, I have been running malwarebytes to scan my pc and lately I have been coming up with pup.optional and I ran the adwcleaner and need to ask you if you can look at this result and let me know if you see anything in the results that could be a threat.
I see avg listed but I don not have that as a protection anti virus. I have ran Ccleaner many times to clean out the leftovers.
 
Thankyou for reading
Have a great day,
From Gina
 
 
 
 
# AdwCleaner v3.023 - Report created 14/04/2014 at 05:55:35
# Updated 01/04/2014 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : Regina - REGINA-PC
# Running from : C:\Users\Regina\AdwCleaner.exe
# Option : Clean
 
***** [ Services ] *****
 
 
***** [ Files / Folders ] *****
 
Folder Deleted : C:\windows\SysWOW64\AI_RecycleBin
 
***** [ Shortcuts ] *****
 
 
***** [ Registry ] *****
 
Key Deleted : HKLM\SOFTWARE\Classes\AppID\escort.DLL
Key Deleted : HKLM\SOFTWARE\Classes\AppID\escortApp.DLL
Key Deleted : HKLM\SOFTWARE\Classes\AppID\escortEng.DLL
Key Deleted : HKLM\SOFTWARE\Classes\AppID\esrv.EXE
Key Deleted : HKLM\SOFTWARE\Classes\ScriptHost.Tool
Key Deleted : HKLM\SOFTWARE\Classes\ScriptHost.Tool.1
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{0A18A436-2A7A-49F3-A488-30538A2F6323}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{1AA60054-57D9-4F99-9A55-D0FBFBE7ECD3}
Key Del... Read more

A:adwcleaner help

AdwCleaner is a free portable adware cleaner created by Xplode (a BC Security Colleague) that will search for and remove many potentially unwanted programs (PUPs), adware, toolbars, browser hijackers, extensions, add-ons, browser helper objects (BHOs) and other junkware to include many related registry entries (values, keys). It will also clean FF and Chrome extensions and Add-ons. When first run AdwCleaner includes options under the tabs to show what was found and to allow disabling detections you want to keep since not all detections are necessarily bad. The only things you can't uncheck is Chrome and Firefox preferences lines but you still can view them in the "Chrome" and "Firefox" tab. If a detection is made the preference line will be removed when running the tool. In some cases AdwCleaner may detect items related to legitimate programs...if in doubt about a particular detection, a Google search should be performed to gather additional information before removal.The contents of the AdwCleaner log file may be confusing. Unless you see a program name that you recognize and know should not be removed, don't worry about it. If you see an entry you want to keep, return to AdwCleaner before cleaning...all detected items will be listed (and checked) in each tab. Click on and uncheck any items you want to keep.AVG Security Toolbar and AVG Secure Search (created by the makers of AVG Anti-virus) are optional add-ons when installing their anti-virus product if you choose "Customiz... Read more

Read other 8 answers
RELEVANCY SCORE 34

I downloaded and ran AdwCleaner and don't know what to do next.   Ads were popping up everywhere and when I opened Google Chrome a tab running only-search.com appears. What now

A:AdwCleaner

The contents of the AdwCleaner log file may be confusing. Unless you see a program name that you recognize and know should not be removed, don't worry about it. If you see an entry you want to keep, return to AdwCleaner before cleaning...all detected items will be listed (and checked) in each tab. Click on and uncheck any items you want to keep (except you cannot uncheck Chrome and Firefox preferences lines).AdwCleaner should have created a folder located at C:\AdwCleaner. AdwCleaner.txt logs are all stored in that folder including the Cleaning report log. Please copy and paste the contents of AdwCleaner[S0].txt in your next reply for review.

Read other 9 answers
RELEVANCY SCORE 34

I just tried to download and run Adwcleaner v5.029, but as I try to install Adwcleaner, Windows Smartscreen pops up. Adguard premium pops up and my Zemana premium pops up (blocks a dangerous program), all saying that this is is a dodgy program.
I tried with multiple sites and I get the same result.

Has anyone experienced the same thing?
 

A:Cannot run Adwcleaner v5.029

Yes. Windows Smartscreen popped up saying that it is unsafe. Of course, Windows Smartscreen says a lot of things are unsafe... Adwcleaner is a safe file.

I download from here: AdwCleaner
and here: AdwCleaner
 

Read other 0 answers
RELEVANCY SCORE 34

Hiya,
 
I'm new here but I've registered to post a really bugging thing! Every time I download AdwCleaner.exe my Norton software analyzes it as bad! Today it blocked it completely! I like the program but is it bad or good? I investigated it a bit and Norton said it blocked it as no one hardly uses the program and therefore it must be bad. Norton also said something about the program developer should apply for 'whitelisting' given the program is so sparingly used and then it would not block it. I've used it a lot in the recent past but I can't get it back on my PC. Can anyone help? Thanks!

A:AdwCleaner.exe

Hi 
 
The truth is that tools used on uor forums to deal with adware/malware are very often marked as suspicious by AV vendors. Be assured that AdwCleaner is safe and not infected. 
 
The reason for being marked as harmful is they contain usually very strong inbuilt parts to deal with malware (like process killers, strong file removers), which appear suspicious to AV's. 
 
Submitting it as a false positive to AV companies is pointless, because they do not check the version and each time an update to AdwCleaner or any other tool is released - the history goes on and on. 
 
Cheers,
Naat

Read other 6 answers
RELEVANCY SCORE 34
RELEVANCY SCORE 34

Wondering where I can download a copy of ADWCleaner. And if anyone knows a way to get Dregol off my machine without downloading a half dozen utilities, let me know.
 
Thanks,
 
B

A:ADWCleaner

Hi Bartedous The two official download links for AdwCleaner are on BleepingComputer and ToolsLibs.BleepingComputer: http://www.bleepingcomputer.com/download/adwcleaner/ToolsLib: https://toolslib.net/downloads/viewdownload/1-adwcleaner/You shouldn't download AdwCleaner from any other websites/links. Also, I can help you get rid of Dregol. Follow the instructions below please.MiniToolBoxDownload MiniToolBox and move the executable file to your Desktop;Right-click on MiniToolBox.exe and select Run as Administrator;Check the following options:List Installed Programs;List Last 10 Event Viewer Errors;List Devices - Only Problems;List Users, Partitions and Memory size;Once this is done, click on Go and wait for the scan to complete;Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;

Read other 5 answers
RELEVANCY SCORE 34

I have downloaded adwcleaner to my desktop, but when I attempt to run it nothing happens. This has not happened before. ?

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
Processor: Intel(R) Pentium(R) M processor 1.60GHz, x86 Family 6 Model 13 Stepping 8
Processor Count: 1
RAM: 502 Mb
Graphics Card: Mobile Intel(R) 915GM/GMS,910GML Express Chipset Family, 128 Mb
Hard Drives: C: Total - 71186 MB, Free - 50070 MB;
Motherboard:
Antivirus: Microsoft Security Essentials, Updated: Yes, On-Demand Scanner: Enabled
 

Read other answers
RELEVANCY SCORE 34

I have had this program installed for a couple of weeks now.Very useful, at first I found many instances of malware not found by MSE, or by SuperAntispyware.I was both pleased that the malware was found, but disappointed (particularly with MSE), that this small simple program had found what they could not !Subsequently if my browser slows noticeably I run AdwCleaner & occasionally (as if from nowhere) I have one or two instances of malware.I am defining malware as anything installed without specific permission, regardless of threat level.AdwCleaner is easy & fast but after the deletion process you must restart which takes longer than the "search" & "delete" process.There are many program improvements one could suggest, but in essence it's small simple & it works!Warning: You might be tempted as I was, to download & install the Hosts/PUP files recommended by AdwCleaner.I'd suggest you don't. I spent ages attempting to do this, but the webpage is a nightmare in French !I spent sometime drafting a few suggestions but the contact me link failed repeatedly. Very frustrating.Edit: Moved topic from All Other Applications to the more appropriate forum. ~ Animal

A:AdwCleaner

If you think you may be infected with malware, the first place to start is in the "Am I Infected? What Do I Do?" forum. This is a centralized place where advanced members and staff can provide initial assistance with malware removal. If your issues cannot be resolved there, then you will receive further instructions as to what you need to do.

Read other 6 answers
RELEVANCY SCORE 34

# AdwCleaner v3.013 - Report created 29/11/2013 at 21:27:20
# Updated 24/11/2013 by Xplode
# Operating System : Windows 7 Ultimate Service Pack 1 (64 bits)
# Username : Kevin - KEVIN-PC
# Running from : C:\Users\Kevin\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\QUCK7XBC\AdwCleaner.exe
# Option : Scan
***** [ Services ] *****
***** [ Files / Folders ] *****
File Found : C:\END
File Found : C:\Users\Kevin\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_app.mam.conduit.com_0.localstorage
File Found : C:\Users\Kevin\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_app.mam.conduit.com_0.localstorage-journal
File Found : C:\Users\Kevin\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_fastcontent.conduit.com_0.localstorage
File Found : C:\Users\Kevin\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_fastcontent.conduit.com_0.localstorage-journal
File Found : C:\Users\Kevin\AppData\Local\Google\Chrome\user data\default\local storage\hxxp_pricegong.conduitapps.com_0.localstorage
File Found : C:\Users\Kevin\AppData\Local\Google\Chrome\user data\default\local storage\hxxp_pricegong.conduitapps.com_0.localstorage-journal
File Found : C:\Users\Kevin\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_storage.conduit.com_0.localstorage
File Found : C:\Users\Kevin\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_storage.conduit.com_0.localstorage-journal
File Found : C:\Wind... Read more

A:AdwCleaner Log, Please help

Btw, Malwarebytes Pro says that only the hkcu\software\Microsoft\windows\currentversion\runbackroundcontainer is a threat, but I think that the conduit, the dlc 5, and mypcbackup is also bad.

Read other 40 answers