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Firefox and IE Crashing Constantly [Moved]

Q: Firefox and IE Crashing Constantly [Moved]

I have a Dell Optiplex running Windows XP Pro SP3, running Symantec Endpoint Protection, and I have the most up-to-date windows updates, and IE and Firefox browsers.

The browsers are my problem. They both will work for a little bit and then crash. Not just one crash but 4-10 times in the span of a few minutes, on all types of sites (facebook, google searches, yahoo mail, ebay, etc). I?m pretty much on my last nerve and very frustrated with this problem. It has been going on for about a week now.

Here is a list of what I have done to try and fix the problem:
? Uninstalled and reinstalled both
? Updated Java (it is enabled in both)

I have pasted just a few of the Event Error logs. Now keep in mind that this list can go on and on but this is just from Monday and Tuesday:

Faulting application explorer.exe, version 6.0.2900.5512, faulting module shell32.dll, version 6.0.2900.5622, fault address 0x001f1027.
Faulting application firefox.exe, version, faulting module xul.dll, version, fault address 0x001b2015.
Faulting application firefox.exe, version, faulting module xul.dll, version, fault address 0x001b2015.
Faulting application iexplore.exe, version 8.0.6001.18702, faulting module jscript.dll, version 5.8.6001.18702, fault address 0x00029e4c.
Faulting application iexplore.exe, version 8.0.6001.18702, faulting module mshtml.dll, version 8.0.6001.18783, fault address 0x001bb8e7.
Fault bucket 1180947459.
Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version, hang address 0x00000000.
Fault bucket 1180947459.
Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version, hang address 0x00000000.
Faulting application iexplore.exe, version 8.0.6001.18702, faulting module unknown, version, fault address 0x04826100.
Faulting application iexplore.exe, version 8.0.6001.18702, faulting module ntdll.dll, version 5.1.2600.5755, fault address 0x00011689.
Faulting application iexplore.exe, version 8.0.6001.18702, faulting module jscript.dll, version 5.8.6001.18702, fault address 0x00020386.
Faulting application iexplore.exe, version 8.0.6001.18702, faulting module jscript.dll, version 5.8.6001.18702, fault address 0x00023579.
Faulting application iexplore.exe, version 8.0.6001.18702, faulting module user32.dll, version 5.1.2600.5512, fault address 0x00018098.
Faulting application iexplore.exe, version 8.0.6001.18702, faulting module flash10b.ocx, version, fault address 0x001a67c4.
Faulting application iexplore.exe, version 8.0.6001.18702, faulting module urlmon.dll, version 8.0.6001.18777, fault address 0x000071be.
Faulting application iexplore.exe, version 8.0.6001.18702, faulting module jscript.dll, version 5.8.6001.18702, fault address 0x0001e57c.

Any help would be appreciated.

Preferred Solution: Firefox and IE Crashing Constantly [Moved]

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: Firefox and IE Crashing Constantly [Moved]

Symantec is known to not be the best in catching malware that might come into your system. I would try running Malwarebytes Anti-Malware and see if that finds anything. Download it from here: http://www.malwarebytes.org. Please then post its log back here! Thanks

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as the title says firefox is continuously crashing on me. I'm not sure exactly what is the culprit of this, but it first started happening when I had a lot of programs open (I'm an architecture student, so we have to run a lot of pretty intense programs, and unfortunately my computer doesn't like that.) But it actually has started happening when it is the ONLY thing open, so I'm going to post a copy of my HJT log, and just want to know if anyone sees anything fishy.

Thanks for anyone's time!

-Carrie Jahnke

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:50:11 PM, on 2/7/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16762)
Boot mode: Normal

Running processes:
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\McAfee\Common Framework\FrameworkService.exe
C:\Program Files\McAfee\VirusScan Enterprise\mcshield.exe
C:\Program Files\McAfee\VirusScan Enterprise\vstskmgr.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindServiceAE.exe
C:\Program Files\Viewpoint\Common\ViewpointService.ex... Read more

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I've been using Firefox for years now but in the last month or so it's began crashing around 10 times per day.
The crashes usually happen when I click the "Bookmark" tab, Firefox will freeze and then the "Not responding" appears at the top of the window, it happens about 70% of the time i click Bookmarks.
This also happens EVERY time I try and clear my "Browsing and Download History" - so essentially i'm no longer able to wipe history anymore. I am however still able to clear the cache, cookies and search history etc.

I tried uninstalling/reinstalling firefox. I tried running my CCleaner to clear the registry and that. I've run Malwarebytes and AVG in case there's something else causing this. Nothing works.

Any ideas? I'm not exactly proficient is computers by any means so please try keep it as simple as possible

A:Firefox crashing constantly

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Hello all, my games keep crashing for no know reason and I would love it if someone could help me out here. System specs are:
OS Name    Microsoft Windows 7 Ultimate    
Version    6.1.7601 Service Pack 1 Build 7601    
Other OS Description     Not Available    
OS Manufacturer    Microsoft Corporation    
System Name    GENUINE-PC    
System Manufacturer    Gigabyte Technology Co., Ltd.    
System Model    GA-78LMT-USB3    
System Type    x64-based PC    
Processor    AMD FX™-6300 Six-Core Processor, 3500 Mhz, 6 Core(s), 6 Logical Processor(s)    
BIOS Version/Date    Award Software International, Inc. FA, 4/23/2013    
SMBIOS Version    2.4    
Windows Directory    C:\Windows    
System Directory    C:\Windows\system32    
Boot Device    \Device\HarddiskVolume2    
Locale    United States    
Hardware Abstraction Layer    Version = "6.1.7601.17514"    
User Name    Genuine-PC\Genuine    
Time Zone    Central Standard Time    
Installed Phy... Read more

A:Games and Firefox constantly crashing

Please download MiniToolBox  , save it to your desktop and run it.
 Checkmark the following checkboxes:  List last 10 Event Viewer log  List Installed Programs  List Users, Partitions and Memory size.
 Click Go and paste the content into your next post.
 Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.

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I am having firefox or any other browser crash a huge amount of times during any given session. This has not been conected to a particular website, script, or any other static variable I can find.

I have uploaded the DDS file as directed. I was not able to run Root Repeal as it will not run on windows 7 64bit.

Thank you for any and all help.

A:Firefox constantly crashing/ possible infection

Bumping this in hopes of getting some help. or even a reply.

Thank you.

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I removed some add-on's to alleviate the load on the browser but I still get the dreaded "(Not Responding)" ******** here and there. I gota say almost every session with firefox I experience that. Im running win7 32-bit. I know these browsers are a heavy load, especially with all the possible add-on's but I think mine's crashin way to much. Are there "known tweaks" I'm unaware of?? It's becoming very annoying. TIA

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I have been having some issues for the last couple of days with my computer.  I first experienced trouble with Firefox while watch a simple Twitch Stream.  For no reason (as the computer was completely idle save the stream) I received a message saying Shockwave Player (or some script on the page) stopped responding.  The popup gave me the option to wait for the script to respond, or to kill it.  I attempted to kill it, by opening up Task Manager.  This took maybe 3 minutes to open up, while in the process hung my entire system the whole time, and then led to Firefox itself to completely lock up.  As well, when attempting to open up Task Manager in the first place, if at first the window did not show up I would attempt to open it again.  The first time by using the Ctrl, Shift, Escape combination, and when that was unsuccessful (as it normally pops up instantly), I would thusly right click the taskbar to open it that way.  By doing this method it would take minutes for the popup from the taskbar itself to showup.  After finally getting Task Manager open, I would see two different Task Manager processes.  One at roughly 4k kilobytes of memory, while the other ~100.  As someone with a tiny bit of OCD I would close the smaller kilobyte one by right clicking it to kill the process from the popup menu.  Right clicking the process would give me no window, nor would hitting kill process from the tab on the Task... Read more

A:Firefox freezes computer, Explorer Task Manager constantly crashes/hangs Moved*

Hello, Please post that HJT log with a DDS log from this guide.Please follow this Preparation Guide, and post in a new topic.Let me know if all went well.

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The following files have been pasted:
a) HijackThis log
b) DDS.txt
c) ark.txt

The following file has been attached: Attach.txt

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 11:48:07 AM, on 08/01/2011
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: &Yahoo! Toolbar Helpe... Read more

A:All browsers (IE, Firefox, Chrome) are constantly crashing

I currently running Windows XP and have been having a problem whereby my browsers will crash
periodically. Below are the suggested required logs for reporting this problem. Would appreciate
any assistance in resolving this issue.

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I am running windows XP, an older version (with service updates). All of my spyware removal and system scans have been up to date because of a problem that was dealt with on this forum not more than a few months ago.

After restarting my computer due to Firefox crashing, my desktop would not load. No taskbar. Start Menu key on my keyboard doesn't work. My icons finally loaded on the desktop, but only after active desktop crashed, and they are pixelated and bizarre looking. Task Manager shows about 11 svchost.exe tasks running. I have absolutely no idea where the infection came from. I've been running regular spyware checks and cleanups since my last problem.

I should also mention that when the compter is starting up, it lags at the welcome screen. Normally the computer goes right from the welcome screen to the desktop, object dock loaded and taskbar running. Now I get absolutely nothing. Just my wallpaper. No icons, no taskbar, and right click AND the start menu key on the keyboard are disabled. You can briefly see the taskbar appear at the bottom of the screen as soon as the desktop appears, but then it just closes.

This is an enormous mess. Nothing is easily accessible on the computer. I have to open the task manager and run a program dock just to access my files and my internet connections, and even then Firefox keeps crashing. I am so grateful for the help and dedication that you guys have offered in the past.


DDS (Ver_09-03-16.01) - ... Read more

A:Taskbar gone, Firefox constantly crashing after restart.

please bump

I understand that this forum is not for repeated cleanups/malware removal, however this infection came completely out of nowhere while following the practices and cleanup advice given to me last time. I'm really at a loss on how to resolve it.

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Hello all, my games keep crashing for no know reason and I would love it if someone could help me out here. System specs are:
OS Name Microsoft Windows 7 Ultimate
Version 6.1.7601 Service Pack 1 Build 7601
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name GENUINE-PC
System Manufacturer Gigabyte Technology Co., Ltd.
System Model GA-78LMT-USB3
System Type x64-based PC
Processor AMD FX™-6300 Six-Core Processor, 3500 Mhz, 6 Core(s), 6 Logical Processor(s)
BIOS Version/Date Award Software International, Inc. FA, 4/23/2013
SMBIOS Version 2.4
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "6.1.7601.17514"
User Name Genuine-PC\Genuine
Time Zone Central Standard Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 16.0 GB
Available Physical Memory 12.5 GB
Total Virtual Memory 32.0 GB
Available Virtual Memory 28.2 GB
Page File Space 16.0 GB

The applications causing the problems are Marvel Heros 2015, League of Legends, Vindicus, Firefox. I have all latest drivers and have troubel shot this is every way I could think of, whic includes Mutiple reinstalls of windows, Memory test, RAM test, Updated drivers, uninstalling and reinstalling said applications, repatchin/ repairing siad games, and running everything from a diffrent harddrive. I am at my wit's end here. Also sometimes if ... Read more

A:Games and Firefox crashing {MOVED THREAD}

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I've been getting BSODs for quite some time now, random freezing and now Skype and Firefox have started to crash randomly when before it was perfectly fine.

I think it might be a hardware issue but I'm unsure at this moment, I was hoping to know if any of you guys could help me find out. Thanks for your time.

A:Freezing, BSOD and Skype and Firefox constantly crashing?

I used Driver Verifier and as soon as I restarted it started BSODing instantly, couldn't even get into Windows.

No idea what's wrong, should I do a full reinstall?

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hey everyone! i've been having this issue for a while now and well Firefox simply uses A LOT of CPU usage
and my Adobe Flash keeps constantly crashing so often this had never happened before

Things i've tried
Used CCleaner to clean out everything on my browsers (except passwords and saved user info)
anti virus program etc....
Things i don't want to do
completely make firefox fresh (as in deleting all my add ons etc)
use other browsers.

A:Firefox taking a lot of CPU Usage + Adobe Flash constantly crashing


To a large extent, RAM (memory) is there to be used.
Firefox will use what it needs, especially on content- and graphics-heavy sites.
That is done to provide you with the optimal browsing experience.
Re: CPU usage: you don't provide any data as to how much is "a lot", as far as your CPU usage is concerned?

It's not recommended to use CCleaner or other utilities to "clean" Firefox -- such cleaners and tweakers can actually damage a program.
The power users and experts over at forums.mozillazine.org suggest that one should let Firefox clean up after itself.

In any event, standard troubleshooting for Firefox begins here:

Standard Diagnostic - Firefox
Fix slowness, crashing, error messages and other problems

>> Most Firefox problems originate in the user's profile, not in the program itself. The initial diagnostic steps will not cause you to "lose" anything (bookmarks, extensions, settings, etc.). However, if your profile is seriously screwed up, at some point, the best strategy is to start with a new, fresh, clean, undamaged profile. If it gets to that step, you can back up your bookmarks and import them into the new profile. But you will be better served starting from scratch with extensions and add-ons and settings tweaks.

For Adobe Flash Player (if you wish to continue to use it, even though it is being replaced by HTML5, as explained HERE), you might want to start fresh:
Download, save and follow the instruct... Read more

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Hi there I am desperate to get this fixed as firefox keeps crashing. This is a PC I have inherited from a colleague and I have no idea how the rlvknlg.exe got on here.

It is causing me a nightmare with constant pop ups in skype and firefox crashing and just being slow in general.


DDS (Ver_09-10-13.01) - NTFSx86
Run by Darren at 10:39:58.14 on 22/10/2009
Internet Explorer: 8.0.6001.18828
Microsoft? Windows Vista? Business 6.0.6002.2.1252.44.1033.18.1982.833 [GMT 1:00]

SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\ESET\ESET NOD32 Antivirus\ekrn.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\RelevantKnowledge\rlservice.exe
C... Read more

A:rlvknlg.exe genetik trojan constantly trying to access skype and crashing firefox

Hello and Welcome. Please subscribe to this thread to get immediate notification of replies as soon as they are posted. To do this click Thread Tools, then click Subscribe to this Thread. Make sure it is set to Instant Notification, then click Subscribe.

The file noted is associated with RelevantKnowledge, which usually gets installed alongside other applications, such as video codecs, and sometimes, with user consent.

Before beginning the fix, read this post completely. If there's anything that you do not understand, kindly ask your questions before proceeding. It is IMPORTANT that you don't miss a step & perform everything in the correct order/sequence.

Please note that the forum is very busy and if I don't hear from you within three days this thread will be closed.


Please note that these fixes are not instantaneous. Most infections require more than one round to properly eradicate.

Stay with me until given the 'all clear' even if symptoms diminish. Lack of symptoms does not always mean the job is complete.

Kindly follow my instructions and please do no fixing on your own or running of scanners unless requested by me or another helper at this forum.


Go to Start > Control Panel, click on Uninstall a Program. Uninstall the following

RelevantKnowled... Read more

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Hi there,

I have had a few problems with my custom built computer. I believed at first that I had malware and virus issues, however a nice technician on the virus forums said there was no problem.

I am receiving the dreaded Blue Screen of Death fairly frequently, I am not playing any games, just browsing the internet when it happens.

Secondly, my browsers (both Mozilla 3.6.8 and IE 8) are both crashing very frequently - Mozilla comes up with a report message saying it has crashed and asks me whether to send or not to send the report, whereas IE reloads the tabs frequently, but to a point the page cannot be reloaded and has to be closed down.

As well as this, a lot of my executable files are crashing - I am getting error messages from things like java, flash, avg, my network card, windows messenger etc saying that they have crashed.

This problem is happening very frequently, I cannot seem to go half an hour without browsing with no problem.

If anyone could help it would be VERY MUCH appreciated!


A:BSOD, exe files constantly crashing, browsers crashing.

You need to post some hardware details about your custom built computer.
Something is unstable and it could well be the memory modules.

In addition, when you see a BSoD click details, it will generally state which executable caused the problem.

I would be tempted to look for a copy of memtest and run some memory diagnostics.

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My Hp notebook keeps shutting down on its own. This happens if it is moved or shaken. I just feel so bad right now because i use it for everythiing. Bought it on groupon frefrubished. Warranty expired. Please help. 

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Firefox has been freezing up on me, and when I close it down, I get a bluescreen error. It also happens a lot of the time when I close Firefox down normally. This was happening before I updated to the latest version of FF. I am running Windows XP, and have recently started using ZoneAlarm and Avast on my system.

A:Firefox closes = bluescreen error? (Moved for the mozilla/Firefox Forum)


Can you give us the error in full that you are getting. Also, I would check and make sure that ZoneAlarm and Avast are allowing FF to connect to the internet.


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My Windows Explorer crashes almost every time I try to use it. The same thing happens when I try to use My Computer. It doesn't give me an error message, it just shuts down after being open for about ten seconds.

I've searched all over the internet for a fix for this problem and nothing is working. I've defragged the hard drive. I've ran Adaware, Spybot, AVG, and done several online virus and malware scans and nothing seems to fix this problem.

This has been happening for months now and its driving me nuts! Any help would be most appreciated.


A:why does windows explorer crash constantly?[moved from XP]

Hello and welcome to TSF

Go to system properties (right-click on my computer => properties), then => Advanced => Settings, under Startup and Recovery.
Uncheck "automatically reboot"

This should give you a blue screen (BSOD) when the computer hangs, report here with what it says

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It happens more than I'd like it to. It usually happens when ...
1) I half-and-half things, meaning, I press windows key+left or right arrow and place 1 thing on half of the screen and 1 thing on the other. For example, if I put my google chrome browser on the left and something i'm watching on VLC media player on the right, while I'm watching what I'm watching, if I go to something on google chrome and maybe open up 2-3 tabs of something random, my google chrome will keep flashing (not responding) at the top and my cursor will go between the normal cursor and the "page loading" cursor ever .001 seconds or something, almost like it's having a seizure. It's so annoying. Usually to get past this "seizure" my browser has, i click somewhere else not on the browser and it stops momentarily.
2) Also, sometimes when I half-and-half my browser and microsoft word 2010, if im typing on google chrome, my page might "sneeze" (and by sneeze, i mean, act weird for like... a milisecond) and all of a sudden I'm typing on microsoft word. It's really weird and I don't understand it. How in the world can i be typing on chrome and all of the sudden start typing on microsoft word?
Sorry if this doesnt make sense, but i explained it the best way i could

A:MOVED..Computer programs constantly (not responding)

What is your Operating system?

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I set up Firefox Sync Bookmarks on my PC where and how do I get my Bookmarks which are being synced and saved ?

A:Firefox Sync Bookmarks [moved to Firefox forum]

Your Bookmarks, and anything else you chose to setup in sync, to save are sitting in your Sync Account. You login to your account, from any added devices you also setup.


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I don't know if my problem is Firefox or WordPress but I thought I'd try here first.
I use WordPress to publish articles and usually copy and paste from the finished article in the Articles forum to WordPress but since I reinstalled Win 7 this no longer works as paste is no longer an option when I right click in WordPress, or at least in the particular part that I need it to. I can, however, do it in Internet Explorer, but images aren't copied over, which they used to be. I've tried all the usual things like clearing the cache, but nothing has worked. Any suggestions would be much appreciated.

A:Is this Win 7 or Firefox at fault? Moved from Mozilla/Firefox browsers

I am using Win-7 too but I haven't used IE. So my suggestion is to, try another browser for the same purpose and then see the effects (I feel firefox is well suited for the purpose). If you are getting same problems then, you are missing with some features of Win-7 otherwise, it is the website issue.

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Hi all. I was getting constant BSOD every day until I finally did a windows update. Now I can't run any program without it crashing every 15 minutes (doesn't matter what). Can anyone help me? Here's my Hijack log. Thank you for any help!!!
Logfile of Trend Micro HijackThis v2.0.0 (BETA)
Scan saved at 9:05:30 PM, on 4/11/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
Boot mode: Normal

Running processes:
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\Microsoft IntelliType Pro\type32.exe
C:\Program Files\Microsoft IntelliPoint\point32.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.ex... Read more

A:BSOD every day, Programs constantly crash [moved from XP; Security Help needed]

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Presently, I’m having an issue with Chrome not loading specific content on Aweber.com, and when that same content is sometimes loaded from Firefox, it crashes both itself and Chrome, and sometimes, other programs.
This error also will occur sometimes if I launch Steam (SteamPowered.com) while running Chrome. Chrome will crash, as well as the Steam client. (I can only assume this is because they’re sharing something, but I don’t know what.) I know that Steam uses a type of browser internal to it so you can browse the store, interact with other users, etc.
Here’s what occurs most often, and how I can generally duplicate it.
If I go into Chrome and try to compose a new email in Aweber, it just says “Loading” and does nothing. I think this uses Flash, judging from the source code on the page. Doing this same activity in Firefox will, more often than not, crash Firefox, Chrome, and sometimes “unrelated” applications such as Spotify and Notepad++, which occurred the other day. They literally start crashing one after another, in some sort of chain reaction. Apps running in the tray (Evernote, Google Drive, etc.) are unaffected.
Sometimes, in Firefox, the ability to compose a new email in Aweber comes up and works flawlessly. I notice I have the most success with this after rebooting, and going right into Firefox without letting the computer run for some time.
Sometimes when going into Aweber in Ch... Read more

A:Firefox Crashing on Specific Website, Crashing Chrome and (sometimes) Other Apps

You’re experiencing Chrome crashes due to conflicts between browser installed modules. Run the browser without loading any add-ons, disable the sandbox feature, reset your DNS settings and so on. I’m sure this will fix up Chrome crashes.
Clear Cache Contents and Temp Files:
1. Click Wrench, select Tools | Clear browsing data.
2. A new page would open.
3. Choose “The beginning of time” from the drop down control.
4. Make sure that all checkboxes are checked-up.
5. Click “Clear browsing data” button.
Remove Corrupt User Profile Data Files:
1. Exit Google Chrome.
2. Double click My Computer desktop icon.
3. Open below directory:
C:\Users\[USER_NAME]\AppData\Local\Google\Chrome\User Data\Default
4. Remove all contents from the “Default” folder.
For more diagnostic solutions and Chrome Crash-Fix visit here.

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Yesterday i installed a new motherboard, cpu and ram. All of which are compatible with each other. I run a 1050 ti and a intel i5 9400F, 16gb ram on a 500w cooler master power supply. GPU and and PSU are about 1 year old. I only got these problems after installing the new motherboard, cpu and ram. I had no problems booting the pc and it seemed like everything worked fine. I installed some of the drivers (some may be missing im not 100% sure if i did all of them correctly), but most should be correct.

I first noticed the crashings as i launched cs go, discord and firefox at the same time. (within 2-3 minutes of each other). Opening some apps made the others crash and sometimes loop. Discord would shut down and start back up, cs:go would just shut down along with steam. And firefox tabs would also crash saying something like "oops we've ran into a problem, try refreshing".

I feel like if this was a hardware problem my pc wouldnt boot or any indicator lamps on my motherboard would light up but only SB_PWR lamp is lighting up. I quickly googled it and its supposed to just show that power is on and connecting to the motherboard.

If any more infiormation is needed please ask ill try to answer as well as i can. Hope anyone is able to help <3

Edit: All fans inside the pc are running, everything seems like it is working, but some apps just shut down randomly. Sorta suffocates

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It`s about six months since ny last clean install and after removing OC everything worked..up until Fallout:NV. Now the bugger is chrashing like hell.

Running ultimate x64 with integrated HD3300 (on msi 790gx-g65 mobo) and 4 gigs of RAM.

Any and all help is appreciated

A:Constantly crashing

Please remove any CD virtualization programs such as Daemon Tools and Alcohol 120%. They use a driver, found in your dmp, sptd.sys, that is notorious for causing BSODs. Use this SPTD uninstaller when you're done: DuplexSecure - Downloads
You can use MagicDisc as an alternative.

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my pc has been crashing constantly past few months and getting progressively worse mostly while streaming (hulu, hbogo, etc)
here's hijack log and dds
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 9:30:25 PM, on 2/20/2012
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v8.00 (8.00.6001.19190)
Boot mode: Normal

Running processes:
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://search.imesh.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.co... Read more

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hello been a while but now im having a big issue i was watching an episode the other night comkputer crashed auto restarted then it kept going to start up repair but couldnt repair. so i decided to do a full recovery ive tryed retoring from another point which was successful but i could not get past the start up repair. so far i did the full recovery but freezes when its doing the rest of the installation last night i managed to get onto the desktop by pressing alt f4 on the installation. downloaded malawarebytes avg 11 an also tryed using a registry cleaner called auslogics registry cleaner. it finds alot of stuff but there is one thing it cannot fix but when i use it the computer no longer crashes. but last night it stopped running an cant get it to work again i even tryed reinstalling it. the computer crashes onto a bluescreen with stop code 0x000000e4. i am in safe mode right now with networking so far so good i just now switched to safe mode cuz it crashed yet again. avg and malawarebytes finds nothing.

A:crashing constantly

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Hi all.

I would appreciate some help with this issue. My Samsung RV511 laptop has recently just started crashing during browsing of the internet. Crashing to the extent that I cannot even load task manager and have to restart. I had my suspicions it was AVG as it took alot of my CPU power but to no avail, its still happening.

It appears as though my physical memory is a ridiculous 97% most of the time during crashing and I am not doing anything out of the ordinary. I have also scanned my computer for any malware/virus' but there is nothing.

Can anyone please help?

A:constantly crashing?


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recently my laptop HD with XP has been constantly crashing, and i dont mean just freezing i mean totally not booting, all i get is a flashing cursor. it wont let me boot into the XP installer(i can boot into linux live CDs though). i dont know what is happening but its happening more and more often now (last happened 22nd jan before today) and its really starting to annoy me

Anyone know what could be wrong?? Any help much appreciated!!!



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Hi guys,
I'm having a problem with AIM (version and Firefox disconnecting from the internet sporadically. I noticed it first with AIM. I'll be messaging people and getting no response. A couple minutes later I see the buddy list window say that the connection failed and it automatically restarts. The problem is that it does this almost constantly now and I basically can't hold conversations through AIM.

I also noticed that Firefox (version 3.0.3) stalls out when loading pages pretty often. Like I'll be watching a video and it will stop downloading the video all together. Or if I click on a webpage it will begin loading it and then stop part-way.

I'm not sure what to make of this problem. I guess could be either hardware or software that's malfunctioning. So far I've tried updating my network card's driver and switching ports on my router. I have an HP Media Center desktop running Windows XP. It's plugged into a Motorola cable modem and a Linksys wireless router, but my computer is plugged into the router. None of the other computers on the network are experiencing any problems. I've had overheating problems with this computer before. Could it be a damaged network card or a damaged ethernet cable?

Thanks for your help! Let me know if you need any more info.

A:AIM Constantly Crashing

Correction: The problem is occurring on both of the computers that are plugged into the routers, but the computer using the wireless internet is not having any problems. Broken router?

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Hey guys, i'm using IE Explorer on Windows 7 and it keeps crashing...it's driving me mad! The following is the problem error - can anybody tell me why it keeps happening or what I can do to fix this - thanks

Problem signature:
Problem Event Name: APPCRASH
Application Name: iexplore.exe
Application Version: 8.0.7600.16385
Application Timestamp: 4a5bc69e
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bdadb
Exception Code: c0000005
Exception Offset: 0005205b
OS Version: 6.1.7600.
Locale ID: 2057
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

A:IE Constantly Crashing

Quote: Originally Posted by karlstpats

Hey guys, i'm using IE Explorer on Windows 7 and it keeps crashing...it's driving me mad! The following is the problem error - can anybody tell me why it keeps happening or what I can do to fix this - thanks

Problem signature:
Problem Event Name: APPCRASH
Application Name: iexplore.exe
Application Version: 8.0.7600.16385
Application Timestamp: 4a5bc69e
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bdadb
Exception Code: c0000005
Exception Offset: 0005205b
OS Version: 6.1.7600.
Locale ID: 2057
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Hi karlstpats and welcome

The Exception code C00000005 is a memory exception. Basically a memory problem. To verify this please download a third party application called memtestx86, burn it to a cd, and run it for at least 5 passes.

Let us know if you need further assistance with that.


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I'm starting this thread in this forum because my PC crashes when using my hard drive with Windows 7 on it and also with the drive I have XP on. I'm guessing something is wrong with my video card, but I want to make sure before I buy a new one.

This is the blue screen crash report I'm getting with Win 7:

A problem has been detected and Windows has been shut down to prevent damage
to your computer.

Attempt to reset the display driver and recover from timeout failed.

If this is the first time you've seen this stop error screen,
restart your computer. If this screen appears again, follow
these steps:

Check to make sure any new hardware or software is properly installed.
If this is a new installation, ask your hardware or software manufacturer
for any Windows updates you may need.

If problems continue, disable or remove any newly installed hardware
or software. Disable BIOS memory options such as caching or shadowing.
If you need to use Safe Mode to remove or disable components, restart
your computer, press F8 to select Advanced Startup Options, and then
select Safe Mode.

Technical information:

***STOP: 0x00000116 (0x85ED4008, 0x9234486E, 0x00000000, 0x00000002)Click to expand...

When I disconnect the drive with 7 on it and connect the one with XP on it, I go a message about something being caught in an infinite loop.

I forget which drive it was with, but I also got a message:

The problem seems to be caused by the following file: ati2dvagClick t... Read more

A:PC constantly crashing

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Hi all.  I'm new to the community, but this is my second Think Pad.  Brand new, T460P, 6820HQ, 16G Ram, 512G SSD, extra life battery, running the Windows 7x64 Pro downgrade from Windows 10Pro.  I've had it for about 3 weeks now, and I have a problem (and have had since day 1) where internet explorer keeps crashing.  Typically, I'll get a popup message that says that internet explorer has stopped responding and needs to close.  If I wait for a few seconds before acknowledging the error, I don't "normally" lose my place, but sometimes, if it happens while I'm typing text, It'll wipe out my typing.  I have run windows update, and lenovo update, to no avail.  Has anyone experienced this issue, and been able to successfully fix it?  Open to most suggestions.  don't need to hear answers such as "use chrome, firefox, etc' and 'why windows 7, use windows 10'  I have my reasons for all, and it I.E. shouldn't be crashing. Same version of I.E. is perfectly stable on my t500 running identical OS / updates. I've included a screen snip of the error.

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me and a few others on the novatech forum recently picked this one up.

The WLM program seems to crash a lot, the pinned icon shows it as running, but you cannot get the buddy list up, you open task manager and it shows as not responding, happening all the time for me now

A:wlm crashing constantly


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Hi...Windows Media Player keeps crashing everytime i play a DVD (movie)...usually 25 minutes or so into it. I restart the movie, fast forward to where i was and it will play for a while longer then crash again! This keeps happening. Why?? I'm on a Dell laptop with XP.

A:WMP constantly crashing!

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I don't know what's up with IE9 lately but mine is crashing randomly on all kinds of websites. even Western digital's site it just crashed 3 times for no good reason.
as far as updates go I'm all up to date. the last update I got was for security essentials and .net stuff.

is anyone else having any issues with IE9 lately?

A:IE9 crashing constantly

Hello serpentracer

There are several steps to fix the problem!!

1.Disable all IE9 addons
2.Reset IE9 settings
3.Scan for Maleware (Use Malwarebytes : Free anti-malware, anti-virus and spyware removal download)
4.Install all updates

If the problem is still there, take a look at the IE solution center from Microsoft.

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Hey there,

I have a Gateway GT5628 Desktop comp. running Windows Vista Home Premium.

I have essentially abandoned this computer and really want to get it back on it's feet. The problem I have is that the comp will spontaneously crash and restart with no warning or consistency. It ranges from 5 minutes to an hour, but rarely can it go longer than that without "revving up", crashing, and restarting.

I've run numerous spyware, adware, and virus scans and protections and they haven't helped. I even took it to Geek Squad and they didn't know how to help either.

Is there a solution, is there anything I can do, AM I INFECTED?

Thanks so much for your help.


A:constantly crashing PC

Hello,And welcome to BleepingComputer.com, before we can assist you with your question of: Am I infected? You will need to perform the following tasks and post the logs of each if you can.Malwarebytes Anti-MalwarePlease download Malwarebytes Anti-Malware and save it to your desktop.Download Link 1Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.Make sure you are connected to the Internet.Double-click on mbam-setup.exe to install the application.
For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.When the installation begins, follow the prompts and do not make any changes to default settings.When installation has finished, make sure you leave both of these checked:Update Malwarebytes' Anti-MalwareLaunch Malwarebytes' Anti-MalwareThen click Finish.MBAM will automatically start and you will be asked to update the program before performing a scan.If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.On the Scanner tab:Make sure the "Perform Full Scan"... Read more

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My machine has been crashing every single time I try to use my computer. On a good day, it will function for a half-hour. Other times, only a minute or two. The system acts very sluggish, and then the whole system freezes, and failes two respond, so I am forced to manually power down the machine.I have previously scanned with Malwarebytes anti-malware, as well as Avast, but nothing was found to be the source of the problem.This is driving me up the wall, and this is my last attempt to avoid reformatting the HD. Please let me know if there is anything suspicious on this log. Thanks in advance.-JoeLogfile of Trend Micro HijackThis v2.0.2Scan saved at 1:12:57 PM, on 4/5/2009Platform: Windows Vista SP1 (WinNT 6.00.1905)MSIE: Internet Explorer v7.00 (7.00.6001.18000)Boot mode: NormalRunning processes:C:\Windows\system32\Dwm.exeC:\Windows\system32\taskeng.exeC:\Windows\Explorer.EXEC:\Program Files\Windows Defender\MSASCui.exeC:\Windows\RtHDVCpl.exeC:\Program Files\Common Files\InstallShield\UpdateService\issch.exeC:\Program Files\Dell Support Center\bin\sprtcmd.exeC:\Program Files\ContentWatch\Internet Protection\cwtray.exeC:\Program Files\Alwil Software\Avast4\ashDisp.exeC:\Windows\system32\wbem\unsecapp.exeC:\program files\Mozilla Firefox\firefox.exeC:\Program Files\Trend Micro\Hijac... Read more

A:PC constantly crashing

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.comDDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Follow the instructio... Read more

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My laptop is constantly crashing. Here is what I have done to it recently:

Replaced Old Hard Drive
Re-installed Windows
Re-installed dell drivers
Added USB2.0 Ports
Added D-Link DWL-G122

What's wrong?

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EDIT : Sorry about posting twice, i dunno how i did it...

Hi, i'm new to this forum and in need of help. Nearly every program that connects to the internet using the .net Framework, msn(all versions including 8BETA), Visual C# 2005 Express "devoexplore", Visual Basic 2005 Express "devexplore" and also any help file (using MSOHELP.exe), such as ones used in MS Office, they all slow down dramatically, normally crashing as soon as it's loaded. Another thing that made me think its when .net connects to the internet, is that it also happens when I insert the WebBrowser class in either C#, VB and even the PowerPoint VBA program, and it even crashes in the design mode of all those programs.

I have .net Framework 1.1 and hotfix (kb886903) and .net Framework 2.0.
I cannot uninstall ANY .net 1.1 or 2.0 as it says "The insallation source is unavailable."

Any Idea?

Dunno if it'll help but my specs are:
AMD Athlon 3500+
Winxp SP2
GeForce 6600GT
160GB HD

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I am constantly crashing in Planetside2. I have gone through their Tech Support and the problem still remains unsolved. Maybe you guys can help me.

Here's the event log errors:

Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: PlanetSide2.exe
P3: 50d2d8a1
P4: PhysX3_x86.dll
P6: 50b7e98e
P7: c0000005
P8: 0013f918

Attached files:

These files may be available here:

Analysis symbol:
Rechecking for solution: 0
Report Id: 542a2d71-4d2f-11e2-9f9b-6cf049e759e3
Report Status: 1

Faulting application name: PlanetSide2.exe, version:, time stamp: 0x50d2d8a1
Faulting module name: PhysX3_x86.dll, version:, time stamp: 0x50b7e98e
Exception code: 0xc0000005
Fault offset: 0x0013f918
Faulting process id: 0xe88
Faulting application start time: 0x01cde139d31ed94b
Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\PlanetSide 2\PlanetSide2.exe
Faulting module path: C:\Program Files (x86)\Steam\steamapps\common\PlanetSide 2\PhysX3_x86.dll
Report Id: 542a2d71-4d2f-11e2-9f9b-6cf049e759e3

Faulting application name: PlanetSide2.exe, version:, time stamp: 0x50d2d8a1
Faulting module name: PlanetSide2.exe, version:, time stamp: 0x50d2d8a1
Exception code... Read more

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Yes I am another one of the thousands that believe I have infected my PC somehow. I have to do a lot of searching all over the internet and have recently had to have my HD wiped and the OS reinstalled due to technical issues beyond out IT's control. They only believe in MS Forefront as a network security. I have also installed SpyBot and Malwarebytes, and as of today, have also installed HiJack This and Runscanner to see some additional items. I have been using Firefox and IE8, but recently had to remove Firefox due to viral infections from a JAVA update! Couldn't figure that out either, but no my IE will randomly close and then restore the tabs at whims and I am also getting a lot of the "cannot display webpage" messages for common pages that I go to. If anyone can offer me any suggestions asides from get a new IT department, I would greatly appreciate it.

Here is my HJT log:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 4:46:49 PM, on 6/14/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal
Running processes:
c:\Program Files\Microsoft Forefront\Client Security\Client\Antimalware\MsMpEng.exe
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
C:\Program Files\Common Files\Logitech\Bluetoot... Read more

A:IE constantly crashing


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My PC keeps crashing and becoming unresponsive when i first turn it on. I have run the computer in safe mode and run a variety of tests looking for spyware and viruses (none have been found!). Problems have started with my PC about a month ago where i couldnt complete disk defragmenter and still cant! Please Help!

Here Is a List of Running Processes;
application launcher
compatability manager
system idle process

For me there is far to many process running there but unsure of which and how to close certain ones, appreciate help,


A:Help, PC Keeps Crashing! moved from xp

chkdsk /r /f

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Dear BleepingComputer folk,
My laptop is running Firefox 40.0.3 under Windows 8.1 (64-bit).
The Problem
Two nights ago my browser (then Firefox 40.0.2) started opening some webpages extremely slowly, simply refusing to open others and producing a "This document has been moved here" message for others (see below screenshot - the link would appear to go to whatever I searched for, but I never clicked it). 
These various problems were affecting familiar websites that I have bookmarked and regularly open, such as Facebook.  This seemed to be in some way related to the cache, as it was not affecting new URLs that I had not visited previously during that browsing session. 
SCREENSHOT #1 - result of attempt to visit https://mail.riseup.net via browser bookmark:


In addition, when using Google Toolbar (but not https://www.google.co.uk/ , which appeared fully functional) to search for anything I would receive the same: "This document has been moved here", but with an additional "302 Moved" message. 
SCREENSHOT #2 - result of attempt to search for http://www.facebook.com/ via Google Toolbar:


Attempting to access attachments in gmail also produced a similar message (I don't have a screenshot of this, but I believe the message there again differed slightly, saying that the document was "temporarily" moved).  This is what I encoun... Read more

A:FIrefox "302 moved" error and Google "This document has been moved here" error

Let's run some checks...  Download Security Check from here or here and save it to your Desktop. Double-click SecurityCheck.exe Follow the onscreen instructions inside of the black box. A Notepad document should open automatically called checkup.txt; please post the contents of that document.NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.Make sure the following options are checked:
Internet ServicesWindows FirewallSystem RestoreSecurity Center/Action CenterWindows UpdateWindows DefenderOther ServicesPress "Scan".It will create a log (FSS.txt) in the same directory the tool is run.Please copy and paste the log to your reply. Please download MiniToolBox and run it.Checkmark following boxes:Report IE Proxy SettingsReport FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList Devices (do NOT change any settings here)List Users, Partitions and Memory sizeList Restore PointsClick Go and post the result. Please download Malwarebytes Anti-Malware (MBAM) to your desktop.NOTE. If you already have MBAM 2.0 inst... Read more

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I keep getting the blue screen when I try to load my computer through normal settings. It crashes with a blue screen at the "Windows Vista" loading screen with the bar, and then restarts, and then repeats. This was after I used System Mechanic to "optimize" my system by compressing the registry, optimising memory useage and defragmenting the drive (although I cancelled defragmentation mid-way). It keeps crashing over and over, or loads the desktop with just a black screen. When I try to use the Task Manager, it tells me that the application failed to initialize.

The error message that I'm getting on the blue screen is:
It then does a "memory dump" before restarting, and doing the same thing over and over.

I have Hiren's Boot CD 9.8, but I don't know which programs to use to get it back. I tried a partitioning tool, because I didn't know what it was and thought it could help [I know, very stupid...], and it fixed 3 "partition errors" but all that seemed to do is hide my D:/ drive when I load up my computer in Safe Mode. Although, when I start Windows Mini XP via the boot CD, the C:/ and D:/ drives are still there, with all data intact.

I'd like to try some methods rather than factory resetting my computer immedietly.

Can anyone help? Or suggest programs to use on Hiren's Boot CD? Or even any alternate suggestions?

Thank you in advance.

NOTE: Just t... Read more

A:Computer constantly crashing

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I had been  posting on this forum (http://www.bleepingcomputer.com/forums/t/500149/hacktoolwin32keygen/page-2#entry3098408) am currently at number 1 of 6 tasks hope you can help.
I am now trying to learn how to post.
My OS is windows 7

A:BSOD crashing constantly

There is not a lot yet to research at this time, so I will go back over the errors.
Please complete all of these scans and post the logs back here
I should have picked this up earlier - McAfee VirusScan Enterprise and MSE are both installed .............
MSE will never work with McAfee VirusScan Enterprise installed beside it - Remove one Now -
First step without the scans -
Click on this M/soft FixIt to reset your Hosts file http://go.microsoft.com/?linkid=9668866
Click Run and follow the basic instructions -
 Scan your machine with ESET OnlineScan
1.Hold down Control and click HERE to open ESET OnlineScan in a new window.
2.Click the ESET Online Scanner button.
3.NOTE :.For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
- 1.Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
- 2.Double click on the ESET Online Scanner icon on your desktop.
 4.Check "YES, I accept the Terms of Use."
 5.Click the Start button.
 6.Accept any security warnings from your browser.
 7.Under scan settings, check "Scan Archives" and "Remove found threats"
8.Click Advanced settings and select the following:Scan potentially unwanted applications
Scan for potentially unsafe applications
Enable Anti-Stealth technology
 9.ESET will then download updates for itself, install itself, and begin scanning your computer. Please b... Read more

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