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battery failure, battery test not running

Q: battery failure, battery test not running

Dear HP,From two months ago, the message "The system has detected the storage capacity of the battery stated below to be very low." appeared before the startup and the battery didn't (and doesn't) charge. Or it signals that is charging but once I plug out the charger, the battery doesn't even last for a minute or it simply says "plugged in, not charging".I tried to run more than once the battery test in the System Diagnostics,that is described in your tech support, but it doesn't run (it doesn't pass further than 1% and I left it hours for run). I also tried the battery test in the HP Support Assistant, but once I start it, it says right afterwards "battery test stopped working" and it doesn't finish the test.I would like to know your opinion for a possible solution.Thank you for your help

Preferred Solution: battery failure, battery test not running

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A: battery failure, battery test not running

Hi, Is it still under warranty ? If yes, please contact HP in your country to have a replacement: http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html Otherwise you need new battery. Regards.

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I ran HP Battery Test) and it's results were: "Primary - FAILURE" ; Failure ID: QBR3KD-7Q38J6-MFPWLK. Do I need to replace the battery or does this failure code mean something else? Thank you for your help


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A:Battery test failure code

The battery needs replacement. Let us know if you need help finding one or replacing it (instructions). 

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Hi!!! My hp af010nr battery started acting funny, so I decided to trun a status check on the battery and it said failed and gave me an error code RUSPHO-7JM8G9-MFGJMG-COCS03.  Please what do i do? My battery life suddenly crumbled and my system goes off at 48% and doesnt come on again. PLEASE HELP!!!!Spoiler (Highlight to read)   

A:issue running battery test

Hello slimtom, Incase your Laptop is within ONE year from the purchase Date , Please contact HP.HP will replace the battery for you. If no, then you will have to buy one. Update BIOS and calibrate the Battery again. If it gives you the failure ID, replace it . Below document will help you http://support.hp.com/in-en/document/c01443470#AbT2  Hope this helps, for any further queries reply to the post and feel free to join us again  **Click the White Thumbs Up Button on the right to say Thanks**Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. Thank You,GBL84I am not an HP Employee

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After a round of Windows updates, I went to turn on my laptop and recieved the "Primary internal battery (601)" error.  After this screen, however, Windows would not load.  I have tried taking the battery out and 'draining the charge',  and starting up the computer plugged directly to AC with no battery.  Windows still does not load.  The start-up test in the diagnostics menu said the battery needed calibration, however when I go to run the battery test, it gets to "waiting for battery to charge" and exits out of the test without giving me any results at all.  Currently when turning on the computer I no longer get the "primary internal battery" error, it just goes directly to a black screen with blinking cursor.  Any help is appreciated, I'm completely at a loss here!

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Hello, first all the facts: Model: Pavilion TS 11Year bought: 2013product Number: E2V68EA#ABDBattery test result: primary battery failed - replace (42)Error code: 0GF2MR - 6MW8H9 - XD7WXF - C0A503 The problem: I have noticed the very first time the battery did not fully charge up to 100% app. 1 1/2 years ago. Then it always stayed at about 75%. I made several battery tests, yet everything seemed to be fine. Two days ago, I noticed the battery was down to 7% - not charging even though it should be. I run some battery tests again and the error stated above suddenly came up. The HP battery test via the support center sated everything was okay, yet as I googled the primary battery failed message, I kind of got alarmed.  There is no warranty left and the touchscreen had to be disabled a couple of months ago, because it was not working properly as well. I hope for advises - does it actually make sense to try to repair it? Can this problem be repaired - as far as I understand, the primary battery means changing the removable battery won't help at all? Best wishes,Kristina 

A:battery test: primary battery failed - replace (42)

Hi,Replacing the main removable battery with a new battery preferably HP genuine battery is the solution to this.Manual: Page 27http://h10032.www1.hp.com/ctg/Manual/c03823315You need3-cell, 36-Wh, 3.20-Ah, Li-ion battery�, HP part number 729892-001�http://www.ebay.com/itm/281748237458?_mwBanner=1RegardsVisruth

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Laptop will only charge to a max of 86%. Battery test indicates OK. After recalibrating batterythe max charge was reduced to 76%. Will a new battery solve this or could this be something more die?If new battery is necessary, can HP provide it or am I forced to go to 3rd party supplier?

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I recently turned on my laptop after a month and a half to find that the battery is at 0% and won't charge anymore. I ran the HP system diagnostic and it came up with failure ID - QCQ7WJ-7A18GN-MFPWLJ-C0BH03. The battery was working perfectly fine prior to having left for vacation and now will no longer charge and the diagnostic is telling me to replace the battery. I just wanted to know whether there was any warranty or protetion or any solutions to this problem.  Thank you. 

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my battery was giving 1.5 hour power backup from last 4 months... then last month it decreased to 1 hour...from couple of days it decreased to 1/5 hour(with error 'Consider replacing new battery') and yesterday i was using on battery power... and battery had 34% power remaining.. suddenly battery indicating light turns orange and pc shutdown... after that.. my pc is not charging battery... and if i run pc on battery.. it work 10 to 15 minutes ( with orange light.. and on task bar.. battery icon giving error "No battery is detected" ) and then shut down.

today i run laptop on battery power and open setup..and there was error "No battery installed" in battery info...

what happened.. can anyone tell me????

i forgot to tell you that... according to battery's LEDs.... my battery is healthy enough.. but now only 1 led is working...

A:My laptop running on BATTERY and giving error 'No battery detected'

Your battery has failed and must be replaced. They're only good for three or four years. Happens to all laptops.

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My Dell inspiron 3542 laptop had a very good battery life(>6 hours), but today morning it showed an error message saying  "Battery has experienced permanent failure and needs to be replaced." I updated the BIOS from A3 to A10, but it didn't help! The PC starts only if its plugged in and the battery charge is constant at 82%. What should I do?

A:Battery not charging, message says "Battery has experienced permanent failure"

It's quite possible your battery did suffer a failure; the Lithium-Ion chemical reaction may (which produces electricity) have finally broken down.
First thing to try is to run Dell's diagnostics. When you first power it on, press F2 to run the ePSA Diagnostics & see if any failures occurred.
Have you tried powering the laptop on with the power cord and battery, then once it's loaded removing the power cord to see if it stays on?
Another thing to try: remove the power cord & battery from the laptop, then hold the power button down for about 10 seconds. Then reconnect the power cord, power it on, then reconnect the battery.
From here, once it's on, you can try removing the battery again to see if it stays powered on or leave the cord connected to see if the battery begins charging.

Hope this helps!

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After my friend's laptop wouldn't run on battery power OR charge the battery I tried many "fixes."
Shockingly none worked that I found.
Only one thing worked for me to my surprise.
A last ditch effort was to open up the laptop (sony pcg-81114L) and disconnect the cmos battery for a few minutes to reset the CMOS.
To my surprise, when powered on, the battery instantly showed it was charging AND when removing the power plug the battery POWERS the laptop now! (and I'd thought I was wasting my time.)
Worked with an off brand battery also.
Many times this has saved many computers that have odd "unsolvable" things wrong with them.
Surely someone else has done this also but I haven't seen it posted anywhere to my knowledge.
Thank GOD for bringing the idea to remembrance!

A:sony vaio won't charge battery or run on battery power (CMOS BATTERY FIX!)

Hi askfault,
Do you have any information on how this fixes the battery problem? would be interested to know.

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Hey I have an old Inspiron B130. Seems the battery is bad, or maybe it's just not charging, or maybe it's just not working in some other way? My question is how can I test?
I don't want to just rush out and buy a new battery without knowing if the laptop battery subsystem is working. The laptop came from a person who "claims" that the battery is actually a new one. I can't verify, so I want to see if I can test the laptop itself.
I wonder if there are wiring diagrams or something where I can just test a few of the pins. Or I wonder if the pins are testable at all without a battery plugged in?

How can I make sure the battery subsystem works before I buy a new battery?

A:Test battery and test output from laptop?

If you can't find any diagrams, just get a multitester, and with power off and pc unplugged, take out the battery and find pos / neg terminals on the computer against the chassis (unless they are labelled on the battery by chance?). Once you know which terminal is which, put the battery in the computer, let it charge (does the charge light come on? I should have asked that before). for a couple hours, unplug it and check the power. You may not see the full 11 volts (at least that's what I think the battery is on that model), but if it's charging, you should always have at least some residual power...

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Hey, I really need help. I'm having problems with my laptop. It's a dell inspiron 7559 and was bought around January. Recently I have seen that the battery has no longer been as hot as it used to be when I first started using it. Along with the sleeve on the tip of the screen power adapter (below the part where the adapter lights up) has started to come off, exposing the wires. The battery has continually dropped down its percentage rate ever since I bought it, and it won't go back up. It is currently at 0% battery life and it says when you highlight over the battery icon ( plugged in, not charging). It also happens to show the BIO setup when I start the computer and shows that the batteries wattage and type cannot be determined. In the BIOS setup, the ac adapter type is unknown. The battery has not been through any harsh conditions along with the laptop. I have tried removing the battery, starting up the computer with the ac adapter (which is 130 watts), then adding the battery back, and ac adapter, then turning it on, but it had no effects. If I remove my ac adapter while my computer is on ,it instantly turns off. If someone can support me with this issue, it would be gladly appreciated. Thanks.

A:Laptop battery not charging, battery not identified, 0% battery life

It sounds likely the charge circuit on the mainboard is damaged.  Contact Dell to have the mainboard replaced under warranty.

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Hi guys. I have a T470 and after the latest Windows update I encountered a battery naming issue. Before the update batteries had proper order and were named accordingly: battery 1, battery 2, no surprises here. But after the update I noticed the order has changed to battery 0, battery 1 (attached pic below) Yeah yeah, I understand arrays start at zero but what is that? I was just wondering is it just me or you guys have the same situation going on with your batteries? Is there a way to change the order back to "normal"? .

battery_issue.JPG ?20 KB

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Hi,I just bought a Probook 650G2 (3 months)The battery seems to drain when the computer is off!?  Drain rate seems to be approx 3% per day.i did a battery test and battery show status ok. My question - is there a system/program using battery power when the computer is off? side note - the #1 cell voltage show 0 mV (2,3,4 show 40XXmV).  I would assume that is due to being a 3 cell battery? Thanks for your yime and help P

A:battery test

Hi, Please check the following article (Windows 10 on an different machine) the reason why:         http://www.michaellinenberger.com/blog/four-windows-10-power-settings-you-should-probably-change-hibernation-and-sleep/    (Search for 3%). Regards.

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Is there any program (free or trial) that can test the battery life of my laptop?
BTW: I have a Dell 700m with 65 Whr battery.

A:Laptop Battery Test

Use it until the shutdown, record the time. BTW, if this are Li-Ion, read this:

Lithium Ion (Li-Ion)
This is the current "latest and greatest" technology for batteries. Li-Ion gives exceptional capacity for its size and weight, and does not suffer from the memory effect. This means that you can top up the charge whenever it is convenient. The only real drawback of Li-on is that they are expensive. You should avoid completely discharging Li-Ion batteries

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I'm not sure how i did it. But when clicking the language it selected the one beneath English and now I don't know how to reverse that?

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I have a slightly more than one year old T460 that worked great until last week when it just wouldn't start at all. A complete brick. The warranty repair guy came over and replaced the system board but the computer still will not start. He was saying that there may be a problem with the internal battery. The internal battery is warranted for one year and we are out of the warranty period. Besides the fact that 14 months seems like a kind of short time for the battery to completely fail, I was wondering if I should expect a complete system failure when the battery fails. I have replaced many notebook batteries in the past and I was always able to run the computer on AC power until I was able to replace the battery. Is that not the case with the internal battery on the T460? Sure, I can replace the battery but I don't want to order a $50 part and wait a week for it to be delivered only to find out that the battery is not really the problem. Both the internal and external batteries showed OK status the day before the machine went into brick mode. I this expected behavior? Can anyone comment on this? 

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My battery appears to have just stopped working and I tried to use HP Assistant  to check my battery but when I select the battery test my computer states it found an error and supposably record the error and then does a restart. It does not finish or indicate it did a battery check.

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As and IT Professional I realize that the more information that I provide the easyier to dignose the issue.  So here is the issue and what I have already done to resolve the problem. LAPTOP IS An HP Paviliion g7 Notebook product number B5Z52UAR#ABA. OS - Windows 10 - 64 bit.  My Laptop stopped showing charging even though I have it plugged in.  I thought at first it was the charger but now realize it is something else.  Here is what I have done. I ran the HP Diagnostics on the battery and the diagnostics shows the battery is good.  What is strange is when the diagnostics is running the battery icon starts showing charging and when I hover the mouse pointer over the icon it says plugged in an charging.  But as soon as the diagnostics finishes the icon stops showing charging and when I over over it the battery shows plugged in and not charging.  If I continue to run the diagnostics the battery charges a little more each time. I have performed a routine suggested on a website where I unplug the power cable, power down the laptop, remove the battery, plug the laptop back in, and start the computer.  Then go to Divice Mangaer and Uninstall the Microsoft ACPI-Complient Control Method Battery, power down the laptop, unplug the laptop, re-install the battery, and plug the laptop back in.  Then when I load the OS the Microsoft ACPI-Complient Control Method Battery reinstalls.  When I do this the battery icon sh... Read more

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Just curious if one exists. I'm buying a new battery and want to test it out.

A:Utility to test Laptop Battery Life?

Hi Akito!

I am not sure with these, BUT if you mean software utility...

What! The coolest Laptop Battery Monitor

WHAT! displays the amount of battery life in minutes and as a percentage. Also displayed is the current time and icons of a battery (showing charge level) and a power plug if the battery is being charged. Visual clues are provided if the battery is low - characters change colour and the battery icon has a cross on it. Right-click will present a menu allowing you to turn on Clock Chiming, Laptop Suspend and lots of other functions.

SlimBatteryMonitor: free battery monitoring utility
is a free replacement power gauge that monitors both laptop batteries and many UPS batteries

The BatteryTest program is most useful with modern laptops which incorporate ‘smart’ batteries – i.e., batteries which are capable of fully reporting their state of charge.

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Been suspicious of laptop batteries performance for many years. Purchased Dell Studio17 and booted first time on 8/26/2010. Performed the recommendations for charging the battery and a 2 week break in period. Performed a discharge calibration and battery lasted 3.5 hours. After 10 months started receiving battery warning messages. Messages have progressively become more dire. On 8/26/2012 at exactly 8 A.M. received the dreaded "Battery Dead Will Not Charge" message. Installed third party battery manager, uninstalled the ACPI, and booted without the battery. Set all battery notifications, actions, and reserves to zero. Shut down laptop and charged battery overnight. Next morning booted, installed ACPI, inserted battery, unplugged power and started stop watch.

Battery monitor sez (sic) zero charge and battery lasts for 3.5 hours.

As I have suspected, the ACPI is calendar driven, not physical calibration of the battery. All of its warnings are bogus.

Now I am trying to figure out how to wipe clean the ACPI to reset the monitoring for the specific battery. Advice will be appreciated.

A:Long Term Laptop Battery Test

The battery may be defective. Modern laptop batteries have a chip inside them that reports their condition. If that chip is damaged or defective it will not report correctly.
You might want to check that possibility before playing with your critical systems.

Inner Workings of a Smart Battery – Battery University

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Hi Please help!!! Since yesterday my laptop is not charging.  I am receiving the notice that it is plugged in but not charging. I read a few posts and tried a few but with no joy.  I removed the and reinstalled that ACPI compliant control in device manager. I also did a HP diagnostic test of the battery and the response was that the battery is fine. I think this error may be due to an update.  Please help.

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my hp advanced system diagnostic battery test report this msgFAILURE ID:0LPXKW-5QW860-QFPH5A-C0BW03PRODUCT ID: XX049AV#ABD

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A:my hp advanced system diagnostic battery test report this ms...

I think you can assume it was not sold with a new battery so needs one now. 

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my hp laptops battery said it had a weak charge about 6 months ago but now since ive updated hp health it now says battery failure out of warrenty. so i wanted to know if i have extended warrenty with Future Shop will it cover the replacement battery?

A:HP Battery Failure

Warranties rarely cover battery replacement. You have to read the details of the warranty or contact Future Shop for specifics.

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Hey Guys I have a problem with my Laptop. HP Pavilion zv5120us Notebook PC.

It cut off one night when I was asleep. I'm assuming maybe the battery died. The Power Chord was pluged into so I dunno. Now it won't turn on, but when I have just the battery in and I hit the power button. If you listen closley you can hear something inside the Laptop Turn on. Not sure what it is, maybe HD fan? Now when I plug the Power Chord into the Laptop the noise Stops. And when I unplug it, the noise starts up again. Also when I take the battery out the noise stops. And I can put the battery back in and the noise doesn't come on until I hit the power button again. Is there Something Wrong with my Power Jack? Is my battery just not accepting a charge? I don't really want to go spend 150 dollars on a new battery. Anyone have an idea of whats wrong? Thanks in Advance.

A:Battery Failure??????

power chord? (does it play a tune?) I assume you mean cord!

Laptop batteries need to discharge. Don't leave a laptop plugged in all the time. Discharge your battery fully at least a few times a month. If your computer runs without the battery on AC, the battery is most likely dead. Leaving a computer plugged in all the time "cooks" the battery and shortens battery life. Laptop batteries are meant to be exercised.

You can buy generic batteries cheap. (although it might void your warranty if you still have one.)

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I just replaced my very SWOLLEN battery for the XPS 12 9Q33 with another original battery.
However, upon booting up the laptop with the new battery (which charges normally and up to 100%), I receive the error that says "battery has experienced permanent failure and needs to be replaced". I enter the BIOS through F2 and cannot find any awry settings.
My BIOS is updated and I have tried the trick of shutting it down, disconnecting the new battery and depressing the power switch for 30 seconds but to no avail.
The laptop boots up normally on power cable (with battery disconnected), and also boots up with battery connected albeit with the power button flashing orange and the error message that I am able to bypass by pressing F1.
Could this be a software issue since I am able to visualize details of the battery once I enter the OS?
Any assistance on this matter is greatly appreciated.

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I have an old Compaq Presario C500 laptop with Vista. I have never needed to use the battery up till now. Due to circumstances, I now need the use of the battery, but even when it is fully charged, it only keeps the laptop going for about two minutes, and then it goes dead. I am considering a new battery, but is there any way that I can ensure that the problem is with the battery, rather than the charging mchanism? Allan.

A:Battery failure

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Failure Id. RGBTSX-6Q8886-MFGJWK-C08Q03My battery was working just fine until all of a sudden it stopped charging fully; it would stop roughly around 79% and it would take forever to move up just 1%. However, once off the charger, the battery would run out normally and not run out within minutes. It just doesn't charge fully. I ran the battery diagnosis over and over again and one time it would say the battery was fine, working normally, and immediately after it would say it needed to be replaced. Through HP Support Assistant the error presented as REO0W, but when I did the diagnosis through the HP System Diagnostics it was RGBTSX-6Q8886-MFGJWK-C08Q03. My computer is fairly recent. Do I really have to replace the battery, already?Thanks.

A:Battery Failure

Hi, Can you use your machine with its charger now ? If yes, please backup your files/data as soon as possible. The 24 character failed id normally indicates a more serious error on the HDD than the battery itself. Regards. 

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I have an Asus X550L laptop. Recently my battery life went from four hours to roughly two hours only. I did not like it so I ended up ordering another battery. 

Link of where I got the battery: www.newegg.com/.../Product.aspx

After I got the battery, the instruction told me to calibrate it, so here is what happened.

>Charged to 100%.
>Used my laptop until it automatically turns off.
>Charge again.
... Repeat.

Here's a few problems.
1. After my laptop died and I plug in the charger, I started using my laptop as it's charging.
2. The first two times, when it hit low battery status, it actually warn me about the low battery.

HOWEVER, starting the third time, the laptop just shuts off on its own. Then new problems arise.

1. The battery won't charge up to 100% anymore.
2. Automatically shuts off at around 35-40% battery.

I tried to change the battery plan settings and such, but nothing worked. I then tried my old battery again. I realized that although the battery life is short, but my old battery actually charges up to 100%, and it gives me low battery warning at 10%, instead of shutting off randomly.

I don't think it's the laptop overheating or too dirty since my old battery works perfectly fine. 

Help please!

Thank you!

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For the past few days, I have been having battery problems. My laptop is informing me that the battery is fully charged, despite only being at 96%, today it dropped to its lowest, 71%, before saying the charging is complete, even if the charger is plugged in. Not only that, but when it gets down to 44%, it turns off without any charge, even though it hasn't actually run out of power.  Today, I ran a check and received the Failure ID; 9C2LHX-7PQ8J5-MFPWLK-C0FF03 Anyone help?

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Hi, i have dell 15r 5537 and it shows during startup "Battery has experienced permanent failure" but attaching AC adapter my battery level shows 100% fully charges. i already update the bios and as per Dell SupportAssis application the battery shows "PASSED". anyone can help me to fix this problem. thanks

A:Battery Failure

Kindly test the system with a good known battery and check the functionality.
I would suspect the battery on the system might have failed and hence the error message you encounter.
You could order the replacement battery from Dell or other online or local resellers.
Also, please click my DELL-username and write me a private message with the service tag and your Name for case records.
Let us know if you have any other queries.

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Hi there, I have a younger brother who's in High School, I left Hm with my Laptop, on returning, I found my laptop was off/ Shut down, I thought the battery was empty, I pluged the Charger, but it failed to recharge the Battery, I used to use Battery power for more than Four Hours, But now, I must use the poer direct like the Desktop. Please help

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I have run battery diagnostics and it came up with this failure code MC3STQ-6QR88W-MFPWWK-C08603 which is all very well if you know what the code means, I don't can someone tell me what it means?

A:battery failure

dillan007 wrote:I have run battery diagnostics and it came up with this failure code MC3STQ-6QR88W-MFPWWK-C08603 which is all very well if you know what the code means, I don't can someone tell me what it means?Hi, Error Message: Battery 1 601 Failure Code: 601 The Failure id means you need to replace the battery of the computer. If your computer is under warranty and you live within US you could call HP Support number at 1800 474 6836. Let them know about the failure id number so they could create a case number for you. Cheers!

"Education costs money; so does Ignorance"If my post has helped you, click the Kudos Thumbs up!If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

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I have owned my HP Pavilion 13 (J3T78EA#ABU) for a little over two years. At the beginning of this summer it was working perfectly with a good battery life - I could watch entire movies without the need for external power. It then didn't get used for 2 months, I come home and it won't load up without being plugged in. Now it no longer charges and only works connected to a power source. Given it was just sat on a desk for 2 months, I don't see what could have cause this sudden change in its working ability. Also, when I do turn it on it says there is a battery failure and the system must reboot. So loading up my laptop, a process which used to take 30 seconds, now can take up to several minutes. This has also caused my date and time to often be wrong. Since I can't replace the battery (it's internal) I don't know how to solve this, so would be grateful for any advice! Thank you,Annie

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I have a Chromebook 11 just two years old. The battery has stopped working. It won't charge. Have done powerwash restoration; have unseated the battery and then reconnected. Everything else recommended. With the Crosh utility, a battery test comes up with "no battery found". The computer works plugged in. Battery light is constantly flashing yellow.
Wondering how many other people have had such a problem and if any have a fix. Or is it just, sigh, another Dell computer that doesn't survive past 2 years? 

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Just ordered a replacement mu06 battery, and computer is shutting down without warning, when battery life shows ~50%.  Ran battery check, and showing Failure ID: 94L6K9-000000-XD6U3A-C09B03.  Battery is 32 days old.  Does the battery just need to be "synched" with the computer (how?), or is it actually another bad battery?

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My sister gave me her old laptop. I changed the CMOS battery. The display screen is not working. I have it plugged up to an external screen. It shows this "The firmware has detected that a CMOS battery failure occurred <f1> continue". I tried hitting f1 and nothing happens. I have tried f2 after pressing the power button but it won't let me change the time or date that way. I have heard people talking about resetting a jumper or shorting a circuit, but I have no clue how to do this. I have to do all this myself because I am flat broke so I can't pay anyone to do it for me. I have a Toshiba Satellite L655D-S5050. Any help would be GREATLY a appreciated.

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I have a Dell Dimension 5100 in which new clock batteries only last for a few days if the computer is turned off at night. Restarting requires resetting the clock, which then functions properly with the existing battery till the computer is turned off and later restarted. Is there supposed to be a trickle charge going to the battery while the computer is running that might be malfunctioning? Or, is there perhaps a voltage drain when it is off? I'm baffled. Any ideas will be appreciated.

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The notebook will not retain a charge while sleeping and while charging the battery gets very hot. I'm attempting to request a repair but that is rather difficult to locate a how to or a where to request warranty repair... Please assist, Thank you in advance!

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Hi there. 
Just tried to turn on my Alienware 17 R4 bought on December 2016 and this showed up (sorry for the bad quality, couldn't take a proper screen cap for obvious reasons).
I would greatly appreciate any tips on how to proceed.
EDIT: I'm in South America so was wondering how was Dell support when assisting remote backwater regions outside the US

A:Permanent Battery Failure

Since the system is new, call Dell and have the battery replaced under warranty.

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There were problems with our battery being dead,so i was going to do the disabled the battery fix plan, but i accidentally disabled the battery and the charger adapter, so when i turned the computer off i can not turn it back on. Is there anyway to reset that setting so that i can turn the computer back on.

A:Power/Battery Failure

Hello SOCxMustang and welcome to TSF,

Are you talking about a setting in Windows?

Your Windows power plan settings should have no effect on the computer powering on.

What brand/model is your laptop?

When the power adapter is plugged in, does the charge LED light up?

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my laptop battery is now days shows a massage 0% available(plugged in,not charging). so i tested my battery via UEFI. finally i got a failiure id RGADVR-6MQ89R-QFPJXF-C0FP03.so, i dont know what that code means.can anyone help me to fix this problam?and also i already tried device manager( uninstall microsoft ACPI) and also tried perss power button 1 minite after uninstall microsoft ACPI. and also i tried disable the battery in the device manager also  uninstall ACPI fixed feature button.  i tried every solution but, it deosnt work on me.my laptop power indicator blink yellow color.   

A:hp probook 450 g0 battery Failure

Dear Customer, It indicates that the Battery has failed and that requires a replacement to resolve the issue. Below is the replacement part number:Description9-cell, 93 WHr, 2.8 Ah Li-ion battery-Spare part number 708458-0016-cell, 47 WHr, 2.2 Ah Li-ion battery-Spare part number 708457-001 If your unit  is under warranty, call HP and will replace it for no cost.  If the unit warranty has expired, you will have to purchase.Contact HPCheck your warranty Here  Hope this helps, for any further queries reply to the post and feel free to join us again  **Click the White Thumbs Up Button on the right to say Thanks**Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. Thank You,GBL84I am not an HP Employee

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I have HP-15-R014TX laptop & bought this at 21-oct-2014, of course it is out of warranty. i have two issues based on battery.1. When battery reaches 80-85% of charge, it doesn't charging more, It shows "plugged in, not charging. 2. Its shutting down automatically with out any warning even it has 30 % of charge I did all the steps which is already explained in the forum. (Diagnostics, BIOS update etc)While diagnosing (UEFI), I am getting the results as belowFailure ID: 9UU2MK- 75V8G5- XD7V7F-C09903 Help me in this regard.. Thanks in advance.

A:Battery diagnose failure

HI The Failuer ID indicates a 601 battery error, means the battery is weakned on usage and can't hold more power for longer time, if you use your pc on Battery you may want to get a new battery, if you use your PC pligged in all the time and don't use it battery mode.. you can continue using the battery as it is

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When attempting to power on, the battery fail light is blinking amber and does not power on, even when plugged into wall. Switched batteries with another m2800 unit I have, and the problem follows the battery. The warranty is good through 2018 so how do I get a replacement, as I cannot power on the laptop with this current battery.

A:m2800 battery failure

You'll have to call Dell support.  Note that the a 3-year system warranty does not necessarily cover the battery - while Dell does offer a 3-year warranty on the battery, it's a separate purchase (and the battery will have a green label as opposed to the grey one on a standard battery).

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Am facing a problem with my dell laptop battery. Any time a tried switching on the the laptop. A black screen will quickly appear with some kind of test on it say you're experiencing permanent battery failure, try replacing it. I have tried several solutions but it's seems there is no answer. Can someone help me out of this problem.

A:Permanent battery failure

How old is this battery?
Is the battery showing a full charge?
What test is being run and by what?
Please post the exact message you are receiving.

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