Over 1 million tech questions and answers.

Finding personal files

Q: Finding personal files

Hi I was kind of hoping I could get some help with this.
Earlier today my computer started acting weird and sent me into a 'temporary user account' whenever I tried to go into my usual account(admin). I got a message saying that it would go away if I logged off but it wouldn't work. And once I had done that a few times the message stopped appearing and it stayed like that.

But my biggest issue is to find the personal files(movies/pictures etc.) from that account, since my hard drive still is almost full they gotta be somewhere. But I can't find them anywhere no matter how I search.

I would really appreciate some help with this, and I would be more than happy to provide more information if I'm told what to information to give.

Read other answers
Preferred Solution: Finding personal files

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)



Can anyone please help me with this?

My problem is that I have just bought a new system running vista after the old one died following a motherboard problem (it refused to boot). I have salvaged the old hard disk which ran XP and it appears to be sound and I have put it in an external enclosure connected to the new computer. I want to retrieve/access old mail folders created in MS Outlook 2003 on the old hard disk but cannot seem to locate them anywhere.

Any suggestions as to how I can get to and open them please?

A:Finding and transferring Outlook Personal Folders from an Old Hard Disk

Your old outlook.pst file should be located here: Documents and Settings\<username>\Local Settings\Application Data\Microsoft\Outlook

Copy it over to your new PC. In Outlook, do File > Open > Outlook Data File

Here's some extra reading for future reference:

Read other 2 answers

Hi ALl,

My sister was using the laptop browsing on websites and sunddenly the computer went off. Upon restart we could not access Internet Explorer button, the control panel, my computer and all system applications such as them were not visible on the start menu in the corner on the left hand side. All folders/files on the desktop were gone and an antivirus software kept coming up that was not known. I know a bit about computers and run AVG Free in safe mode and removed the anitvirus that was actually the virus itself in form of Trojan virus. This helped slightly but I still cannot see any files/folders that was previous to the virus. AVG now says the computer has no viruses but it is still not back to normal.

Any help will be much appreciated


A:Lost personal files/folders, system files unviewable etc.

Let's see, if we can recover your missing features.Download and run UnHideLet me know, if it worked.Then...Download Security Check from HERE, and save it to your Desktop. * Double-click SecurityCheck.exe * Follow the onscreen instructions inside of the black box. * A Notepad document should open automatically called checkup.txt; please post the contents of that document.=============================================================================Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.Make sure the following options are checked:
Internet ServicesWindows FirewallSystem RestoreSecurity Center/Action CenterWindows UpdateWindows DefenderPress "Scan".It will create a log (FSS.txt) in the same directory the tool is run.Please copy and paste the log to your reply.====================================================================================Please download MiniToolBox and run it.Checkmark following boxes:Report IE Proxy SettingsReport FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList Devices (do NOT change any settings here)List Users, Partitions and Memory sizeClick Go and post the result.=============================================================================Download Malwarebytes' Anti-Malware (aka MBAM): http://www.malwarebytes.org/products/malwarebytes_free to your desktop. * Double-click mbam-setup.exe and ... Read more

Read other 3 answers

How can I convert AOL .pfc files to text files, so I can copy to a disc for backup. AOL won't let me do that. thank you


Read other answers

Hello, i have a samsung qx411-w01 and i was having issues with it such as blue screen crashes, several program crashes etc. Unfortunately, my system restores got cleaned out and there was not a way to go back before the errors started. I decided to use Samsung Recovery Solutions to restore my windows files but instead of a quick restore i mistakenly did a complete restore which restored my entire windows drive (not just folder) and deleted ALL my personal files and reverted my computer to the state it was when i got it in 2012. Im currently trying to get my files back using recuva but everything is disorganized and i have no idea how to get it all back... I want to recover entire folders but the files are scattered. I mostly just want music, playlists, pictures, documents, videos, pdfs, etc. Im not worried about reinstalling the programs and settings. I havent been touching my computer much because i dont want deleted files to get overwritten. I really need help restoring my computer to what it was, what should i do? Please help

A:All personal files deleted. Files scattered on Recuva

Hmm, Getting those files back seems to be hard,but let's do it...
Go to computer> C partition>Users ---- Your old user account should be stored here,open it and your deleted files might be stored here.

Read other 9 answers

I need to know what files does Norton personal firewall keep my present sites that are permitted / blocked in..??

I want to uninstall the program, doing this without losing the file(s) that contain all that saved information.


Read other answers

I have windows vista and I need help finding FLV files and flash files on the computer .

Yes I checked C:\Users\mike\AppData\Local\Microsoft\Windows\Temporary Internet Files
I cannot fined any FLV files and flash files .Where else can I look for it ? Any where it saves it in temep folder ? Now I'm trying play it with out a bandwith overload but cannot find the FLV files and flash files .
I'm over the the bandwith .

A:Need help finding FLV files and flash files on the computer

Read other 6 answers

I have two files Avast can not scan. 
error: the file cannot be accessed by the system (1920)
error: the file cannot be accessed by the system (1920)
They look like they might be something to do with Windows 10?
I might have  typo in the warnings - i had to type these in as i cant see how you grab a report from avast.
Any ideas?

A:Avast on Win 7 finding two files it can not scan. Win 10 files?

Correct windows 10 is downloading in the background and there are two folders BT and WS they are, I believe, password prot4ected files until they are installed

Read other 1 answers

Is there a way to delete all OS files on my old hard drive that I am using as additional storage but keep my personal files? Possibly a windows format? I can transfer the saved data to my main hard drive til I make this happen.

Any Thoughts?

A:Delete OS Files but Keep Personal Files

Easiest way is to do what you say, transfer your files to a different drive, temporarily, and then just reformat the old drive. That will "erase" everything. You can then copy the user data back to the old drive.

Otherwise you will have to manually delete each folder/file.

Read other 5 answers

I recently had a restart that was to update files and when finished all my personal files were gone. Pictures, documents, cad files. The computer is working as though it is new but  Inoticed the IP address has changed as well. What is going on? Where did all my files go?? 
Using Windows 7 home premium on HP laptop 

A:All personal files are gone

Please download MiniToolBox  , save it to your desktop and run it.
 Checkmark the following checkboxes:  List last 10 Event Viewer log  List Installed Programs  List Users, Partitions and Memory size.
 Click Go and paste the content into your next post.
 Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.

Read other 3 answers


i booted my computer today to find that all of my personal files and folders were gone. i found them in C:\Documents and Settings\ADMIN\Desktop so i moved them across to my desktop. after i re-booted my computer, they had all disappear again, but my other settings have been restored.

i think when i dragged them to my desktop i was putting them in a temporary folder because it stuffed up logging me in...

does anybody know where the files could have gone? theyre important files and i dont think i have backed them up. also this didnt happen to any other users....

and copletley off the subject, why didnt anyone answear my first question about installing XP on a IBM thinkcetre? some help

A:Personal Desktop files GONE!! [HELP!!]

Have you tried a system restore? back to a time before you moved them.

As far as your other question, maybe no one had an answer, is all. Some posts never get answered. We all are volunteers here, we do what we can, when we can.


Read other 2 answers

I won a Dell XPS L502x computer in a competition last month but have found that I prefer my iMac and MacBook Air and am therefore going to sell this one. I now need to delete the few files etc that I have put on there. What is the best and safest way to do this while retaining the Windows 7 system installed? I do not have a Windows 7 disc but I did make a Recovery disc as I initially set it up.
Help would be appreciated. Anybody want to buy it by the way?
It is here Dell XPS 15 L502x i7-2630QM Backlit Keyboard 1GB nVidia GT525M 750GB 6GB | eBay

or I can sell privately.

A:Deleting all personal files

Why not install again using the recovery disk? Also read this Cipher Command - Overwrite Deleted Data in Windows

Read other 2 answers

Last night my PC (which happens to be a HP Pavillion 1422c) Decided to die on me and began refusing to boot. I try to turn it on and i reach a screen with start up options (Last known config., safemode, start windows normally, etc.). Problem is, nothing works and the computer restarts itself each time when it reaches the XP loading page.

So I used HP online technical support and they guided me through SEVERAL different methods, but nothing worked. I was told that I must perform a non-destructive system recovery as my last resort.

Unfortunately I was told that I must "Back-up" my personal files (such as the My Documents folder) but I have no Idea how I can do this.

Can someone please help me understand my options at this point? Must I transfer my Hard drive onto another computer? Or is there another method I could try?

Thanks in advance

A:Need To Back-up Personal Files

There's a backup utility in Windows XP using which you can backup the data. Visit these URLs for detailed steps:http://www.microsoft.com/windowsxp/using/s...t_03july14.mspxhttp://support.microsoft.com/kb/320820_____________Spyware cleaner tool

Read other 5 answers

Here's a general description of my problem:

All of my pictures, music and documents have disappeared. So have my IE (latest version) favorites. When I run (name deleted but it's a popular program available on download.com) file recovery, everything is there. Furthermore, all folders are still there but the files that should be inside are just gone or at least not showing up. 'My Computer' says that my HD is almost empty although it should be almost full.

I always have AVG running. I've run Windows Defender and it says that my computer has no problems. Housecall couldn't find anything. I have all of the Windows Updates installed (although they weren't before the problem started because I get sick of the constant Update popups.)

Here is the requested info:

- Fujitsu laptop with Vista Home Premium and all available updates.


No recent crashes. I had installed the HP printer package just days before the problem started. As I was uninstalling the individual programs from the HP suite because the web printing program took control of my system every time I tried viewing a web page, I heard the HD working overtime and was worried that it was deleting stuff and it looks like it was. This seems to be the most likely problem. I went back in and reinstalled the suite (minus web printing) but that didn't help.

- Did you do any of the following:
- Run a scan with an updated anti-virus program? Yes, AVG
- Run a scan with an updated... Read more

A:All personal files have disappeared!

thare may be something wrong whit the indexing system of the harddrive, i dont know maybe you could boot form a linux live cd (its a cd of wich you can run a linux os without instaling in to the harddrive) to check if it can 'see' the files (to make sure if it's a windows issu or a harddrive issu) and backup them in the linux so you don't lose anything and if you can retreve the files with a file recovery tool than backup your files that way
if it's a virus that removed all of the files form the index they are stil thare so try not to save anythnig becouse you wont be able to recover them if they have an other file saved over them... maybe you should try something else as avg to scan for the viruses... or backup the files and reinstall the wondows
if thath doesnt help backup the files and try replacing the harddrive

Read other 2 answers


I took backup of a infected pc, going to reformat now.
Now when everything is fixed again, I read on BP that script files (.htm, .html, .xml + others) could be infected.

How can I check and be sure?

I will scan with different tools.. thanks.

Read other answers

Like to erase all personal files(letters,pics,videos,music), without the Recovery CD's, before giving my CLEAN Windows XP to my nephew, was told long ago that with a Function Key?? and ?? can be done. Does anyone out there know how I can do this? Will be a huge help. Thanks.

A:Erasing all personal Files

It will be next to impossible to be sure you've removed all traces of personal information without wiping the drive completely and re-installing. The following steps will get most of it, but there is no telling where some programs may store personal info.

You can use something like Eraser or CCleaner to securely delete files. CCleaner can also clean up temporary internet files and browser history, though it would be best to create a new User account, then securely delete your old profile folder while logged into that new account.

You'll then want to search the registry for your name, address, email address, and change any entries you find (removing them could case whatever program they belong to to have a problem), or change them your nephew's name/info.
The registry search will only find text entries; entries that are stored in non text formats won't be found.

Be sure to turn off System Restore to delete all restore points, then turn it back on. If you've stored any backup files on the system (like from the NTBackup utility), be sure to delete those as well.

When all of that is done, defragment the drive, then use one of the above tools to wipe the free space.

Read other 2 answers

I would like to see if my laptop can be fixed and if so would it be worth It or should I just get a new one. Two weeks ago i turned on my laptop and a blue error screen came up saying that it was trying to repair but the screen never changed now it shows a ntfs error. Is it possible to get all my files off it it's not repairable what are my options?

A:How get personal files off laptop or fix

Hello @Brittanyste Welcome to the HP Support forum. Thank you for posting. Here are some instructions with options to access the data stored on the HDD - no guarantee it will work: You will need :- either 1 empty/blank USB thumb drive   OR  1 empty/blank DVD disk- Linux based operating system - free to download - e.g. Ubuntu or Linux Mint- additional USB device or Internet storage to copy the files to   You can directly download Ubuntu Desktop from Ubuntu's web site:Download the x64 ISO > https://www.ubuntu.com/download/desktop Once ready, you need to write the ISO to make a bootable media (e.g. bootable DVD or USB drive). Here is how: * How to create bootable ISO on USB device >> http://www.ubuntu.com/download/desktop/create-a-usb-stick-on-windowsor* How to write ISO to DVD >> http://www.ubuntu.com/download/desktop/burn-a-dvd-on-windows   When ready with the USB drive or with the DVD:* Please, shutdown the computer using the power button.Insert the Ubuntu USB thumdrive or the Ubuntu DVD prepared previouslyPower on the PC.As soon as you press the power-on button, begin hitting the Esc button (like tap-tap-tap).This should open a HP Startup Menu which may look similar to this one Choose F9 to open Boot options (or the respective F option for bootable options) .Select the thumb drive as boot option or the DVD as a bootable option. Follow the on-screen instructions to run Ubuntu (not i... Read more

Read other 2 answers

I am about to throw away an old computer, a real klunker from the early nineties.

I want to erase all my personal information from the hard drive.

Should I reformat the hard drive?

Should I run a delete program?

If I should reformat the hard drive, how do I do it? I never reformated before.



A:How do I erase my personal files?

Hi..Try kill internet history..not used it myself..report back if it is a good program..

Read other 3 answers

how are personal files such as tax returns and other bank account info shared on a p2p such as older frostwire or limewire networks. Surely people wouldn't voluntarily share this stuff

Read other answers

Hello Guys,

I am looking for a software that could protect my personal files by placing password on them. For example, if I have a Word document and I don't want other users to view the file, my desire is to set a password on the specific document. In that case, if my friends or other users want to view the file, they have to know the password in order to access certain files or documents.

So, does anyone know the software I am talking about ?


Read other answers

Hey all, I am brand new to this forum and dealing with the internals of computers. Please bear with me.

I have a really old eMachines (2000-2002) that just recently took a dump. It would no longer power on at all. So I went to the store and got a power supply, and for the first time ever took the side panel off of the tower. After switching the bad power supply for the good one, the CPU powered right up. However, I had no video output which led me to belive that my video card is bad. My next step was to return the power supply and get an IDE hard drive enclosure that I picked up at a locally owned computer shop. I hooked up the enclosure to my laptop and let kaspersky go to work on all the viruses and what not I knew had to be on there from that way that thing had started acting over the years. Once completed I went to retreive the information (twelve years worth of music, photos, ect.) that I cared about. upon opening Music, the folder was empty, pictures was that same case. So then I found Jims Share Drive (IIRC) that had a large file size. I guess that's where all my stuff is, but when I try to open the file I get told that I don't have the privledges. I never put a password up or anything. Is there any way to bypass this so I can access my stuff.

Any assistance is greatly appreciated. Also, I hope I didn't ramble too much.

A:Recovering personal files from an old IDE HD

Make sure you have administrator rights. I will assume you are on at least Win XP.. Right click on the folder in question, go to properties, security. Check the setting there. Add yourself to the list.

Read other 4 answers

Can i delete files even after they have been deleted from the recycling bin just that i know that they are still on the hard drive after removing from the bin. Is there like a program i can use to do it?

A:Delete Personal Files Beyond The Recycle Bin

Spybot S&D has a shredder feature which overwrites files that you choose. It is in the Tools.

Read other 9 answers

Hello, i have a samsung qx411-w01 and i was having issues with it such as blue screen crashes, several program crashes etc. Unfortunately, my system restores got cleaned out and there was not a way to go back before the errors started. I decided to use Samsung Recovery Solutions to restore my windows files but instead of a quick restore i mistakenly did a complete restore which restored my entire windows drive (not just folder) and deleted ALL my personal files and reverted my computer to the state it was when i got it in 2012. Im currently trying to get my files back using recuva but everything is disorganized and i have no idea how to get it all back... I want to recover entire folders but the files are scattered. I mostly just want music, playlists, pictures, documents, videos, pdfs, etc. Im not worried about reinstalling the programs and settings. I havent been touching my computer much because i dont want deleted files to get overwritten. I really need help restoring my computer to what it was, what should i do? Please help

A:All Personal files deleted, need help recovering

The problem is, if the location where the data is you want to recover has been written over, during the restore, its not accessible.
With the restore to factory settings, many user data areas have already been overwritten.

I used Recuva one time to try and recover some user files after an OS corruption (caused by a motherboard failure) and my backup software failed me (Acronis at the time) would not restore. I did not do anything to the drive. Some of my user files were recoverable and some were not. I just counted myself lucky for the ones I did recover.

But, this is also a lesson on why backups are needed. Not for IF they will ever be needed, but for WHEN they are needed.

I have since dumped Acronis True Image and moved on to Macrium Reflect for backups and no more problems with restoring.

Read other 4 answers

I apologize if this topic is redundant... I did a search for this first and didn't seem to find much, so I thought I'd start a new topic. I've recently encountered this ransomware on one of my customers' machines. Although I was successful (I think) in removing the virus, I noticed that all the personal files (i.e. Word, Excel, PDF, etc...) were altered and then had their extensions all changed to HTML. From what little I'm finding out about this online, I'm assuming this one is new? It's been a lot of years since I've encountered anything that physically alters the personal files rather than hiding or moving them. Has anyone figured out a way to restore/repair personal files once the virus is out of the system?

Luckily for this customer, he only had a handful of stuff on his system and none of it was mission critical. So, in this case, a clean wipe and install may be the best way to be "sure" that it's gone.

Anyway, any information you have about files being altered to HTML would be great. I'd like to be able to tell him he didn't lose his files if I can...



A:Spamhaus Ransomware and personal files

If this is Vista or up, you can try right-clicking the file and selecting "restore previous version". This will search the volume shadow copies for a possible replacement.

Read other 7 answers

Hi i messed up a friends pc by deleting some personal files to the recycle bin, and then deleted them from the recycle bin where do they go after the recycle been hase ben emptied and can u restor them . i have been through the windows restore deal and that brought back some programs that i had lost but not the personal files can any body help me please thank you this is that littledipshit that screwed up this pc .

A:i screwed up and cant get personal files back./

Chances are not good. Running System Restore probably destroyed them completely.

But if any remain, you should stop using that machine right away. The more you use it, the more files will be lost. Take the drive out and put it in another machine and then try recovery programs.

Free recovery applications:

1) Recover Files
2) Recuva
3) Restoration
4) Free Undelete (NTFS only)
5) Softperfect File Recovery
6) ADRC Data Recovery Tools
7) Undelete Plus
8) Data Recovery
9) PCI File Recovery
10) DriveRescue
11) Ultimate Data Recovery
12) Disk Investigator


Paragon Mount Everything (Mounts any file system, CD/DVD burning, File Manager, Partitioner)
GetDataBack (For FAT or NTFS)
Ontrack EasyRecovery Pro
File Scavenger
Recover My Files
RecoverPlus Pro
Zero Assumption Recovery
[email protected] File Recovery
Final Recovery
Recover4All Professional
Easeus Data Recovery Wizard
NTFS Recovery

Read other 1 answers

Malwarebytes got rid of personal Internet Security but left some Fruad files which were only picked up by Spybot - When Spybot tries to clean them it crashes. These files have also affected my search engines. I've run 'Combofix' and 'rkill'.

Any help gratefully received!



A:Personal Internet Security Files

Hello,Please follow the instructions in ==>This Guide<== starting at step 6.Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Since you have run ComboFix, please include the ComboFix log in the new topic. Please be sure to include a description of your computer issues and what you have done to try to resolve them.If you cannot produce any of the other logs, then please create the new topic anyway, include the information that you were unable to produce the other logs and why and include the ComboFix log along with a description of your computer issues.Orange Blossom

Read other 1 answers

I have all of my personal folders on the D drive. Following a reinstall of Vista64 I again pointed the location of my personal folders back to the D drive (where the folders remained). I was able to take care of all of them except the Downloads folder which does not have a location tab. I am sure it was there on previous installs. What can I do?

A:Moving personal files to D drive

reinstalled Vista and now it's fine.

Read other 4 answers

hi all. got a virus which has totally screwed my pc up.
all icons are gone off the desk top. in the start menu, all the program folders say 'empty' and i can't access any of my music, or pics or anything. it's a windows 7 system.
i've read a previous post which sounds like they had the same problem but wasn't sure if i could use the same process. a message with the windows logo (though it looks fake) comes up asking to scan the drives which i naievly did. it said it removed some but it told me to purchase the full version to get rid of the rest. i haven't done it, obv. cos i think its a bit fishy. also, every so often loads of error msgs come up saying 'windows - delayed write failed' 'failed to save all the components of file //system32//000001d3 the file is corrupted or unreadable. this error may be caused by a pc hardware problem' lodas of these pop up with different file names, all starting with //system32//
have nothing backed up and i need the pictures for work. desperatley!
thanks to any that can help.

A:no desktop or programes or personal files etc!!

Read other 7 answers

Many people have told me, and i've read in many places that its better to create a separate partition for my files (documents, videos, music etc.) so that whenever i format or something goes wrong i will still have my files available.

However the only thing holding me back from doing this is privacy. If i have windows seven installed on drive C, and all my files on drive D, whats stopping a guest from accessing those files? That is if someone logs into windows 7 on the guest account, can they still access that drive D?

If there is a way to block them from doing so then i'll go and partition my hdd.

Look forward to your replies!

A:Extra partitions for personal files

Quote: Originally Posted by DaRonRon

Many people have told me, and i've read in many places that its better to create a separate partition for my files (documents, videos, music etc.) so that whenever i format or something goes wrong i will still have my files available.

However the only thing holding me back from doing this is privacy. If i have windows seven installed on drive C, and all my files on drive D, whats stopping a guest from accessing those files? That is if someone logs into windows 7 on the guest account, can they still access that drive D?

If there is a way to block them from doing so then i'll go and partition my hdd.

Look forward to your replies!

Hi! Users on the guest account shouldn't be able to view anything. And you can stop other users from this as well.

See here: How to set, view, change, or remove special permissions for files and folders in Windows XP

If I helped, please rep me.

Read other 9 answers

Hi, first off thank you very much for your time.

A few weeks ago I started noticing a slowdown on my computer. At first I thought it was nothing to worry about, but as time went on it got worse and worse. By slowdown, I mean processing speed, NOT internet connection speed.

A cursory glance of my process list didn't show anything that I knew to be malicious. But there are several processes that seem unfamiliar.

All of this wasn't a big deal until a few days ago when I noticed what looked like an Ad-aware announcement in the bottom right corner of my computer. I went to dismiss it, but when I did, my computer complete shut down. When I restarted, all of my personal documents and and pictures were nowhere to be found. In addition, every time windows loads, I get an error saying that one of my files may be corrupted.

A trend-micro scan revealed no threats.

Anyway, here is a copy of my log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:16:57 PM, on 10/9/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16705)
Boot mode: Normal

Running processes:
C:\Program Files\Google\Common\Google Update... Read more

A:CPU slowdown; All Personal Files Erased.

Hello humphrybogart and welcome,

I'd like to see a more comprehensive set of logs to assist in detecting any malware that may be present.

Download RSIT.exe and save it to your desktop.
Double click on RSIT.exe to run the tool.
Click Continue at the disclaimer screen.
Once it has finished, two logs will open. Please post the contents of both log.txt (<<will be maximized) and info.txt (<<will be minimized)

Read other 4 answers

A while back, my computer got infected with the FBI Moneypak virus. I
got it cleaned 3-5 days after the virus took place thanks to my college and their Resnet
(They used CCcleaner to remove it). After which, I got a
2 year subscription to Webroot Secure Anywhere anti-virus software. I'm
also being protected my avast and malwarbytes. I've run multiple scans
using all 3 anti-virus programs and each has not found any viruses, but a
few threats (which I eliminated of course). I just wanted to know 3
1) Is it possible for my files to have been affected because of the FBI Moneypak virus?
2) What kind of viruses affect personal files?
3) Is it possible for viruses to not be detected with the amount of
protection I have? I haven't accessed any dangerous websites since the
incident happened. I'm just worried that because I got a virus, my
computer has been permanently affected and I should just go buy a new
one and trash the one I'm using.
Also, before the virus had taken place, I wrote down on a notepad the exact size of my personal folders down to the last byte. When I checked the folders after the virus had been cleaned, not a single byte had changed. That alone should tell me that my files have not been tampored with, but I'm still paranoid. Also, during the 3-5 period my laptop had virus, I had my laptop either on safe mode with networking or shut off. The only times when it wasn't off or on safe mode with networking was when I was checking to see if I had cleaned ... Read more

A:How often do viruses corrupt personal files

Hello and welcome to BleepingComputer. I am The Dark Knight and will be assisting you. Please ask questions if anything is unclear.  A while back, my computer got infected with the FBI Moneypak virus. Igot it cleaned 3-5 days after the virus took place thanks to my college and their Resnet(They used CCcleaner to remove it). After which, I got a2 year subscription to Webroot Secure Anywhere anti-virus software. I'malso being protected my avast and malwarbytes. I've run multiple scansusing all 3 anti-virus programs and each has not found any viruses, but afew threats (which I eliminated of course).You should only run one antivirus program at a time. Having mutliple antivirus programs can cause conflicts and reduce your computer security, As you have purchased Webroot I strongly recommend uninstalling avast!, or disabling it and only using it for offline scans.  1) Is it possible for my files to have been affected because of the FBI Moneypak virus?There are many variations of this infection. It is often related to the ZeroAccess rootkit. Generally it doesn't modify your files. There are a few nasty versions that encrypt files, with a code that is basically to hard to work out how to break. Given that you are able to use your files it is safe to say your files haven't been encrypted.  2) What kind of viruses affect personal files?Some trojans do, and they generally try to patch or replace your files. Polymorphic file infectors are known for infecting part... Read more

Read other 6 answers

I had my friend who does some 3D modeling with Blender run ComboFix after getting some junk from one of CNET's installers today. It turns out that his log says that ComboFix removed all of his .blend files and his whole 3D folder. All of his work is now gone! Is there any solution to this? This is the log below:ComboFix 12-11-14.01 - User 11/14/2012 16:14:09.1.2 - x64
Microsoft Windows 7 Ultimate 6.1.7601.1.1252.1.1033.18.3071.1541 [GMT -6:00]
Running from: c:\users\User\Downloads\ComboFix.exe
AV: Microsoft Security Essentials *Enabled/Updated* {B140BF4E-23BB-4198-90AB-A51A4C60A69C}
SP: Microsoft Security Essentials *Enabled/Updated* {0A215EAA-0581-4E16-AA1B-9E6837E7EC21}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
c:\users\... Read more

A:Deleted Personal Blender Files

Greetings and Welcome to The Forums!!My name is Gringo and I'll be glad to help you with your malware problems.I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of usPlease do not run any tools unless instructed to do so.
We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.
Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.
Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.
A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.NOTE: At the top o... Read more

Read other 15 answers

Hey everyone,

I'm looking for help with an issue I've been having with an old HD from my last PC which failed on me. I'm trying to get all of my files back by loading the HD into a USB docking station and accessing the files through my Windows 7 Starter netbook. The old PC had Vista Home Premium 32bit and I had a User with a password.

Upon loading up the HD externally, I managed to take about half of my files off of it and all seemed well. Then I found out lots were missing. I have enabled Folder Options>Show Hidden, and disabled the hiding of protected files as advice I read to try and find them. However, the files are nowhere to be found.

When I go to My Computer, the E: drive says it has 223GB of 294GB (70.2GB used), and analysing it with TreeSize does not help me find out where ~10GBs of my data has gone.
All of my personal files were located in a folder on the desktop of my User, which is now empty. Where might they have gone? Is the fact that there was a password an issue? (Some folders on it have a lock icon and give me an error 'Location is unavailable', 'not accessible', 'access denied'). Could my HD have just corrupted when my PC failed?

Thanks in advance!

A:Unable to access personal files on old HD


Sounds like it may be the HD.
Recuva - Undelete, Unerase, File and Disk Recovery - Free Download

I think this is the best one for your problem

probably the second best

If all else fails, this is not a joke, take a plastic baggie, put the HD in baggie, put HD in freezer overnight. Then try to use it as soon as possible

Read other 3 answers

I backed up using an external drive prior to resetting HP desktop to factory settings.
When I tried to restore the files I couldn't find them in any of the libraries. Where did they go? I did reinstall programs like Microsoft Office 2003. I did look at the folders in the backup, ie Documents, Pictures & Music. They were all empty. I used the backup through the control panel.

How do I find them & put them back in the right place? Running Windows 7 64 bit
Home Premium Edition.
Thank you

A:Personal files missing from backup

How is your backup file called?

Read other 9 answers

My 11 year olds Compaq laptop running 8.1 has been infected by what I guess you'd call a ransom virus. The desktop screen has "Your personal files have been encrypted by CTB-Locker" running across the top and then instructions on how to pay before time runs out. Which it already has. We have none of the files backed up. The only files we are really concerned about retrieving are the photos which we can't access now. Is there any thing that can be done? I'd appreciate any help and advice that is offered. Thanks in advance.

A:personal files encrypted by CTB-Locker

A repository of all current knowledge regarding CTB Locker and Critroni Ransomware is provided by Grinler (aka Lawrence Abrams), in this topic: CTB Locker and Critroni Ransomware Information Guide and FAQReading that Guide will help you understand what CTB Locker (Critroni) does and provide information for how to deal with it. At this time there is no fix tool and no way to retrieve the private key that can be used to decrypt your files without paying the ransom.More information in these articles:New CTB-Locker campaign underway increased ransom timer and localization changesNew Critroni variant offers free test decryption and now uses CTB2 extensionAt this time there is no fix tool and unfortunately, still no known method to retrieve the private key that can be used to decrypt your files since there is no way to retrieve the private key that can be used to decrypt your files without paying the ransom. With dual infections, that means paying both ransoms.There is also an ongoing discussion in this topic: CTB Locker or DecryptAllFiles.txt Encrypting Ransomware Support & Discussion.Rather than have everyone start individual topics, it would be best (and more manageable for staff) if you posted any questions, comments or requests for assistance in that supporttopic discussion. Doing that will also ensure you receive proper assistance from our crypto malware experts since they may not see this thread. To avoid unnecessary confusion...this topic is closed.ThanksThe BC Staff

Read other 1 answers

New user here in the forum,

I frequently backup files for other users and start w/ a new clean OS. I tried looking for some articles online, but none were really informative for me - wasn't what I was looking for. I was wondering if I could get some help here. Doesn't really matter the OS, mostly XP, Vista, or even Win7, but I guess the file structure btw. Vista and Win7 arn't really much diff.

Here is where I look to backup files:

C:\ --- sometimes I see users save some personal files at the root.

My documents
My Pictures

There are some software like (that save their files in Program Files or AppData):
Mozilla Thunderbird

Let me know if you can think of other places. Hopefully this post could help others in backing up essential directory locations.

Thanks in advance!

A:Where do I look to backup important personal files?

Not sure I understand the question but basically what you want to back up I think would be the entire "User account" so it would be something like C:\users\name of user account and you back up the bolded part and everything below that and that should give you all the user settings and data for those programs as well as all the user's data files like music, videos, pictures, documents, etc.

Appdata is a hidden folder just one level below the user account so that will get backed up by backing up the user account.

But the proper method to back up, imo of course, is to use an app like Acronis TIH or equivalent and just back the whole system up to an external drive or media, so that if something real bad happens to the main drive, it can be swiftly and easily restored, if necessary to a replacement drive. I additionally go a step further and also make sector by sector clones of my entire main drive to a back up drive. With clones, there is no need to restore, so one possible link in the recovery chain that can break is eliminated. But compressed image backups have certain advantages too, so that's why I do both.

Read other 3 answers

OK, I have a few people here in the office that have the same issue. Personal Folders just appear in their Outlook. You can't open them, you can't view properties, you can only delete them. Why do these keep showing up? They start to accumulate over time and sometimes I'll see almost 100 of them. I can delete them through data file management, but you can only do it one at a time!

We are on Exchange, Office XP, Using a PST for archive located on seperate server.
Any way to prevent this from happening?

A:Solved: Outlook XP Personal Files Appear From Nowhere

Read other 8 answers

I see a post from 2010 about how to fix a problem where Combofix moves personal files to the Quarintine folder. 1/8/2014 I ran Combofix on one computer and the same thing occurred with a Public Folder on one computer that was shared to another computer.  I was thinking that ComboFix may be deleting everything from the public folder as it should not be there. If that is the case then that is fine, but I want to make sure before I continue to run this version.
I downloaded the latest version of ComboFix from bleeping computer on 1/8/2014 so I was wondering if this issue re-appeared or if I have another issue.
The computer is a Windows 7 Home computer.
I want to confirm that the same process will fix this.
Thanks for any help.

A:ComboFix Deleting Personal Files

Hello and Welcome -
You quote a post from 2010, and your question relates to the current program version ?
The program is updated on a very regular basis, so the question is not current.
ComboFix usage, Questions, Help? - Look here is the only official guide to current and past program versions.
Please note that ComboFix is provided as is, without warranty of any kind. All implied warranties are expressly disclaimed. If you do not agree to the terms stipulated by sUBs, use of his tool is at your own risk.
This is included in the only official guide -
If you do have a Malware problem, or wish to have our Malware Removal Experts review your problem, see below,
If you need assistance, please follow the instructions in the Preparation Guide starting at Step #6.

When you have done that, start a new topic and post the required logs to  Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team Experts.

If you are unable to complete any step, just post the topic and leave a full description of your problems

Please Use Copy / Paste for your responses, and Do Not Attach them unless your helper requests this.
If Help Bot responds to your topic, please follw his Step #1 so the team will be notified.

Thank You -

Read other 6 answers

I don't want to attach my PC-Name and personal info to every file I create.
Is there a way to permanently erase this on all files and stop my pc from doing it?

A:Get rid of all personal info attached to files

I want to understand your goal completely. Do you want to remove just your name, or do you want to eradicate the GUID data as well?

Read other 4 answers

Picture files, video files, music files, gaming files, etc.Edit,, Moved to general security ~~boopme

A:How often do viruses attack your personal files

No virus attacks at a certain time,what you need to know is that whenever you get infected by spyware/malware/keylogger/trojan your personal files WILL be affected no matter what kinda virus is that,when it was injected and from where you got it.

Read other 10 answers

Hello there.

A few months ago my PC upgraded to Windows 10 automatically overnight.
It's possible that I clicked 'ok' to a Microsoft dialog box that I didn't intend to. Anyway, I switched on one morning to be greeted by a brand new OS.

I continued to just use my browser as usual until one day I looked for a saved file - and couldn't find it. Worse still, I couldn't find ANY documents at all.

I'm reasonably technical and read that this might be due to a permissions issue. I made some minor changes which totally screwed things up. Many hours later I managed to find a 'post Win10 upgrade' and 'pre-permissions change' auto backup, that after many attempts I managed to install.

So I am back to Win 10 but I still have the same problem of no documents, files, photos, videos - anything.
I'm distraught, particularly at loosing 1000's of memories from losing the photos. I have no pre-Win10 backup - yes I know that is stupid of me.

I still believe that the files are hidden somewhere on the hard drive - can any one help me?

Many thanks, Stu.

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 10 Home, 64 bit
Processor: Intel(R) Core(TM) i3-2120 CPU @ 3.30GHz, Intel64 Family 6 Model 42 Stepping 7
Processor Count: 4
RAM: 4078 Mb
Graphics Card: NVIDIA GeForce GT 440, 1024 Mb
Hard Drives: C: 464 GB (296 GB Free);
Motherboard: Dell Inc., 0GDG8Y
Antivirus: Windows Defender, Enabled and Update... Read more

Read other answers

Hi there, my PC was recently attacked by a virus and so I did a system restore but now all except a few of my files and folders under c:\users\...\Documents don't show in explorer. However, I know they are still there because I can open them from excel.

I've scoured the internet for a day but keep getting the suggestion to check the "User Shell Folders" folder in the registry. But in there I can see the Personal key with the value "%USERPROFILE%\Documents".

Can anyone help please? Surely there must be a way to get to these files because excel seems to be able.

Appreciate any help anybody can provide.

A:Personal files don't show in explorer

Basically I can't view my files in explorer. But I know they're still there. Could it be a problem with my FAT. Could it be because I did a system restore? Or possibly a virus? What if I partitioned my hard disk, installed a 2nd o/s and try to access the files using the 2nd o/s. Could that work?
This is driving me crazy, as you can probably tell, so if anyone can help, I would really really appreciate it.

Read other 1 answers

my c drive states 3.77% free of 55.7% with none of my personal files on this c drive.

I have actually decided to clean my laptop so i have no personal files on this laptop at all.

I have looked on many forums the past few weeks and haven't been able to find any that will help me.
I have uninstalled all the crap through the control panel but im not sure now what to do. its just so baffling!
i have defrag the disk, cleaned the disk. ran ESET and Microsoft Essentials scans to find nothing will budge the percentage.

Down to my last straw. please help someone x

A:my c drive 3.77 free of 55.7 with none of my personal files

Read other 7 answers

Hi there

Last night my laptop did a bunch of updates, after reboot my wallpaper was gone and all the files on my desktop,pictures,music etc. When I looked at my disk space remaining it looks to be exactly the same as before which leads me to believe it hasn't all been erased. All my installed program's still exist (shortcuts on desktop are still there)
I tried system restore for the last update and nothing happened and so I tried about a week before and it failed.
Just wondering if my files are gone forever or what can I do to get them back?

A:All personal files vanished after update

Read other 14 answers

had to restore computer back to original factory settings using hp recovery program.   i backed up my files on 3 dvds and all backed up properly.   i have computer reset to original factory settings now and have loaded the three dvds and they left a shortcut on my desktop.   not sure what to do next as i was hoping there would be an automated way to restore all my files in the appropriate places.  

Read other answers

I am confused, is it even possible???
Until last night a friend of mine is working on his computer (Windows 7 Ultimate on a laptop), all working as usual. He leaves the notebook on overnight, and still, leave it on during the day. When he returned in the evening, all applications disappeared
(including Microsoft Office), all of his desktop files are missing too, including his start menu.
His other drives (he has multiple partitions on a single hard disk) remains intact. 
What happened? 

Read other answers