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Personally Refurbished Dell can't install Constant Guard

Q: Personally Refurbished Dell can't install Constant Guard

I wanted to install Constant Guard (from Comcast) on my Dell Desktop (Service Tag: 38JSL21) that I refurbished myself, but it said that I didn't have enough RAM. I have 512MB RAM running Windows XP, and Constant Guard says I have 511MB and can't install it.

Is there a way for me to trick this software into thinking that I have enough, without physically upgrading my RAM? I pray!

Any insight is appreciated!

Preferred Solution: Personally Refurbished Dell can't install Constant Guard

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A: Personally Refurbished Dell can't install Constant Guard

here's the forum for cgsounds strange... like, some ram is in use, yes, but constant guard must really need that 1mb ram (it says 512 minimum.can you go with another security option?

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I purchased the DELL refurbished PC/XP professional with SP3 the other day because I still love to use XP once awhile, although I have two other PCs with Win 7, respectively.

The problem is that I can NOT install Word 2000, ....
error message popping up in the middle of the screen.

Error: 1305
Verify that the file exists and that you can access it.

In my guess, there is NO MS word pre-loaded on this, refurbished DELL pc.
There is no platform to install MS Word 2000?
All of the PCs are already pre-installed MS 2010 or 2007 upon installation.

If that's causing the problem, how to make the installation proceed?

Thanks for any help in advance.

A:Unable to install, ... Word 2000 on Refurbished DELL/XP pro.

You didn't advise where you bought your refurbished Dell from, and you didn't advise what model name and model number it is.

I've bought 6 refurbished Dell desktops and laptops in the past year from www.newegg.com and www.overstock.com, and none of them came with a version of Microsoft Office pre-installed.


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A friend of mine recently purchased a Dell Inspirion 537S. I personally set it up and installed all the additional software, and everything on it was running just dandy. However, a couple days after I set the system up, his Internet started acting screwy. He can only access a very small handful of websites (Google.com, PhiladelphiaEagles.com, state.nj.us, Marvel.com). But about 95% of other websites simply wont load including major sites like CNN.com, Microsoft.com, Dell.com and Firefox.

I get no error messages. The page keeps trying to load, and you can see the little IE icon doing it's thing, but the page just stays white. It's not an ISP issue. 3 Comcast technicians have looked into it and left scratching their heads. I've tried 2 different laptops, and both can access the internet using the wireless router just fine.

I've disabled the Windows Firewall and the Mcafee Firewall that came with the machine. I've set the IE security settings to the lowest possible settings, I've even used Dell's System Restore to bring the system back to it's factory settings (it formats the partition and everything). Still, the internet is a no go.

To add to the mystery, if I ping a site like www.disney.com I get a response, but the site wont load. I've tried everything short of installing a new browser (a last resort which I don't think will really work).

I spent 70 dollars talking to Dell tech support, which at best is completely oblivious. I spent an hour waiting for the guy to flip thr... Read more

A:Internet Explorer 8 Only Loads a Handful of WebsitesA friend of mine recently purchased a Dell Inspirion 537S. I personally set...

I am no expert but the only thing that springs to mind is the host file.Programmes like H.P.Hosts can block bad websites.If you can connect to a few websites could it be you have a corrupt host file.Only a thought but since you have had no response its the best I can come up with.

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I installed Comcast Constant Guard yesterday, later ran into problems with WASD controls in my games (a common problem as a quick google search will show), and then found it was Constant Guard that was causing the problems. I uninstalled Constant Guard, and the A, S, and D keys are working normally, but the W key still isn't. Is there still a file left over somewhere that I can delete that could fix this? I uninstalled the program correctly.

A:Constant Guard and Games

So if you install Constant Guard you should install Norton 360 too. Uninstall Norton 360 then re install please.After installation you can remove Gurad software.Also check your norton 360 setting against games

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 dds.txt   12.16KB
Can NE1 help me eliminate this pain in the butt!

A:XFINITY Constant Guard

Hello, Welcome to BleepingComputer.I'm nasdaq and will be helping you.If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.===Search and delete the AdWare, PUP (Potentially Unwanted Program) installed on your computer.Please download AdwCleaner by Xplode onto your Desktop.Close all open programs and internet browsers.Double click on AdwCleaner.exe to run the tool.Click on Delete tab follow the prompts.A log file will automatically open after the scan has finished.Please post the content of that log file with your next answer.You can find the log file at C:\AdwCleaner[Rn].txt (n is a number).===Please download ComboFix from any of the links below, and save it to your desktop. For information regarding this download, please visit this web page: http://www.bleepingcomputer.com/combofix/how-to-use-combofixLink 1Link 2IMPORTANT !!! Save ComboFix.exe to your Desktop1. Close any open browsers.2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.3. Do not install any other programs until this if fixed.How to : Disable Anti-virus and Firewall...http://www.bleepingcomputer.com/forums/topic114351.htmlDouble click on ComboFix.exe and follow the prompts.When finished, it will produce a report for you.Please post the C:\ComboFix.txt Note: Do not mouse click ComboFix's window while it's running. That may cause it to stallNote: If you have difficulty prop... Read more

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I am getting every other day from my Internet provider Comcast an email that I am supposed to be infected by a bot.
Problem is: I don't know where and how.
I run a firewall and Virus protection on all PC's. My PC's are all up-to-date and I ahve run tools such as malwarebytes.
There are also other devices on the network such iPhones/iPads/...
How can I find this bot? Is this real?         

A:Constant Guard Alert - I am supposed to have a bot

Welcome aboard  Please follow the instructions in ==>This Guide<== starting at Step 6.  If you cannot complete a step, skip it and continue.Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<==  Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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This is for PC1. There are others on the network.
I don't know that I am infected. Comcast is sending me emails that I have a bot.

A:Constant Guard Alert - I am supposed to have a bot

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.
If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.
Please download ComboFix from any of the links below, and save it to your desktop. For information regarding this download, please visit this web page: http://www.bleepingcomputer.com/combofix/how-to-use-combofix
Link 1
Link 2
* IMPORTANT !!! Save ComboFix.exe to your Desktop
1. Close any open browsers.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
3. Do not install any other programs until this if fixed.
How to : Disable Anti-virus and Firewall...
Double click on ComboFix.exe & follow the prompts. When finished, it will produce a report for you. Please post the C:\ComboFix.txt
Do not mouse click ComboFix's window while it's running. That may cause it to stall
Note: If you have difficulty properly disabling your protective programs, refer to this link --> http://www.bleepingcomputer.com/forums/topic114351.html
Note: If after running ComboFix you get this error message "Illegal operation attempted on a registry key that has been marked for deletion." when attempting to run a program all you need to do is restart the computer to reset the registry.
Third party programs if not up to date can... Read more

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when i turned on my computer this morning there was an icon on the bottom right that said restart your computer to complete insulation it is comcast constant guard.? I am running windows 7 i do have norton at virus

I never downloaded it or asked to use it.......it just appeared by itself...any one have any ideas or advice? thanks

A:Solved: comcast.constant guard

Are you sure it doesn't say for your Norton product to begin protecting you?

Apparently Constant Guard has been replaced by Norton.

Please read through this thread and see if the screenshots match what you're seeing:


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Over the last two days, Constant Guard has been notifying me of a TDSS-TDL_Generic.  It also added three other ones (Multi_CriminalClick_MugaVuga and two I didn't save before the info dropped off).  I have been running TDSS Killer on all of the machines to detect problems, but the occurrence of TDSS-TDL_Generic keeps popping up with more times seen (last at 7:54 last night).  At this point, I need a methodical approach to determine if it is just a false positive.  I have currently shut down 2 computers out of 4, shut down all network attached storage, and turned off my printers.  Last night only one computer was up at 7:54 so I have been concentrating on it.
What I have done is
1) am running Rubotted v2.0.0.1034 pattern V1.10047.00 - nothing found
2) scanned with Bitdefender Removal Tool V3. - nothing found
3) scanned with MalwareBytes anti-malware V2.2.0.1012 - nothing found
4) scanned with MalwareBytes Anti-Rootkit Beta v1.07.0.1012 - nothing found
5) scanned with Rootkit Remover - McAfee v0.8.9.174 - nothing found
6) scanned aswMBR v1.0.1.2041 - found some unknown code and one file that was infected and I had downloaded a long time ago without installing.  I did delete that file.
Since I have started these scans, amibotted.comcast.net has now reported Zeus_Generic and Rerdom_CriminalFinancial_Asprox as of 8am this morning.
I am not bringing the network drives or the other 2 computers up until I have a handle on this.  They have t... Read more

A:Constant Guard reporting bots

I've been having a very similar issue. Yesterday I received a text message from Comcast telling me to visit the amibotted page. I went there and I found a list of several viruses/trojans, including Multi_CriminalClick_MugaVuga, TDSS-TDL_Generic, Multi_CriminalClick_ClickThrough, and SpyEye_Generic. I did a Google search for each one, trying to figure out what operating systems they infect to try to rule out false positives. The funny thing is, just under 24 hours ago, Googling for "Multi_CriminalClick_MugaVuga" would have resulted in a single result. Now, 3 pages come up.
I already have Avast installed, and it didn't detect anything. I also did a full scan with Microsoft's MSRT; again, nothing. I looked up more information on SpyEye_Generic, and tried to locate the files and registry keys it supposedly creates on the system (such as c:\cleansweep.exe\cleansweep.exe), again nothing came up. I also scanned using TDSSKiller. Also nothing.
I finally installed an application called GlassWire this morning, and now I'm waiting to see if the amibotted site shows up anything else, and whether the app will detect an unexpected connection. If a new entry appears on the site and nothing shows up in the app, then I think it's safe to say that it is a false positive. Perhaps someone is hijacking my wifi connection?

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hi i use avira antivir personal - free edition and recently a certain file:


keeps setting off the guard but only when i boot my laptop. it has been listed as a TR/Crypt.ZPACK.Gen., so at first i told avira to delete the file, that didn't work - the guard was still being set off. then i tried deny access still the same thing. then i said move it to quarantine that didn't work either. So then i tried ignoring it and that was still a no go.

i tried manually deleting the file but then it just came back. Am i infected or is it just a false positive?

i also tried searching the file on the internet for more info but no search results came up.

i don't know what to do, can anyone help?


A:AntiVir Guard constant detection!

Hi hellonikki, Welcome to Bleeping Computer help forums.It could be a ligit file that keeps regenerating its self, however, just to be on the safe side why don't you ask this same question over "Here" ? They have people in that forum who are more up to date on that stuff than I am.EDITED: Do you by any chance use a program called TrueCrypt?Good Luck,Wendy

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The logs for PC2. I am supposed to have a bot according to Comcast.

A:Constant Guard Alert - I am supposed to have a bot - PC #2

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.
If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.
Do not run the other tools on this computer as suggested in the other topic.
Please Download
>>> Double-click on TDSSKiller.exe to run the application.
Click on the Start Scan button and wait for the scan and disinfection process to be over.
If an infected file is detected, the default action will be Cure, click on Continue 

If a suspicious file is detected, the default action will be Skip, click on Continue

If you are asked to reboot the computer to complete the process, click on the Reboot Now button. A report will be automatically saved at the root of the System drive ((usually C:\) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt" (for example, C:\TDSSKiller.2.2.0_20.12.2009_15.31.43_log.txt). Please copy and paste the contents of that file here.
If no reboot is required, click on Report. A log file will appear. Please copy and paste the contents of that file in your next reply.

Download http://public.avast.com/~gmerek/aswMBR.exe (aswMBR.exe)  to your desktop. Double click the aswMBR.exe to run it 

Click the "Scan" button to start scan.  
Upon completion of the scan, click Save log, and save it to your desktop. (Note - do not se... Read more

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I have three Windows computers on my network (7,8.2,8.2) and two phones. Two computers have Kaspersky, one has AVG. All run Windows Firewall. Two weeks ago, I began receiving the following warning.



November 21st 2014, 4:37:22 pm
I have run the following anti-virus tools on all my computers in an effort to find this Bot:
Kaspersky TDSSkiller
Symantec PowerEraser
Windows Defender offline (one computer)
None of the tools has found anything. Comcast is less than useless. What should I try next?

A:I am receiving a Constant Guard Bot Warning

I will assume you checked using Am I Botted? which gave you the names of the detected bots.Do you have a network set up and have more than one computer connected to the network? If you do, it could be on any computer that is on your network.Then again, there may be NO bot.Did you receive an email from Comcast about this?Unless they changed the wording of the notice, it says Constant Guard from XFINITY identified that one or more of your computers may be infected with a bot.That does not necessarily mean there is one.Do you have a network set up? If so, it could be on any of the computers that connect to your network. Then again, as stated above, there may be no bot on any of them.No, they will not be able to tell you which computer "MAY" have a bot.And in the Comcast help forum, where there are NUMEROUS posts about this you could be told by an employee (if one happens to stumble upon your post) that they observed signs of likely malware infection. If questioned they will then say you "likely" have a bot.The notice is tied to your MODEM which is why if there is a network you don't know which computer MAY have a bot.From cc_adame Comcast National Engineering in the Comcast help forum The notice is tied to your modemhttp://forums.comcast.com/t5/Security-and-Anti-Virus/constant-guard-alert-bot/m-p/1466883/highlight/true#M89772Something using your cable modem is exhibiting the behaviour of a bot.http://forums.comcast.com/t5/Security-and-Anti-Virus/constant-guard-alert-bo... Read more

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After many emails and annoying popups from Constant Guard, I called Comcast tech support. They told me they could not help with it so I would need to talk to Constant Guard. CG tells me that its a virus that they'll be glad to get rid of for $129.99. Another call to Comcast and I'm told not to pay them anything but instead call Norton. Norton tells me that if their program is up to date and does not detect anything then it does not exist. Another call to Comcast And I'm put through to the Comcast Customer Security Assurance Center, who finally tells me that the way they are determining that I have a bot is though their own website called http://www.amibotted.com They will tell you how many different bots are detected, and how many times and at what time they were last detected. It will even let you download an Excel csv file of the report. I am told the bot that infects my computer is called a Multi_CriminalFinancial_Search_HijackerMo. If you google that name you'll come up with a few hits mostly on Norton and Comcast's own forums where there is a lot of bleeping but precious little information about it. One thing I did pick up though was that it was somehow connected to a couple of rootkits. I went back to Malwarebytes and downloaded their free rootkit tool and ran that. It picked up 2 phibar viruses. After it rebooted I kept watching http://www.amibotted.com and the clock never updated. 24 hours later it gave me a clean bill of health. I'm still not really sure wh... Read more

A:Constant Guard Bot Alert Emails and Popups

Boopme asked you to
Read the guide here on preparing logs
and create a topic here with logs
Good luck

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Can ne1 help me get rid of this. I have tried Malwarebytes. Didn't work.
AVG doesn't find anything
TDDSKiller found nothing.

A:Xfinity Constant Guard™ Alert - Bot Detected

Hello, as I really believe this is a scam to get you to install something from them I would rather be certain you do not have a malicious Bot.So I think we should get a deeper look. Please follow this Preparation Guide and post in a new topic.Let me know if all went well.

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OK about a week ago I start getting emails from Comcast saying that Constant Guard has determined that I have a bot and telling me to update Norton and Java and Get Microsoft malicious software remover and run it. Everything shows good and the computer acts fine. Anyway this escalated to about 3 emails a day and now it has started throwing pop-up windows up every time I open up a new window. I called Comcast, they said to call Constant Guard. They said For $130 they will tell me how to fix it. I called Comcast back they said not to  do that, instead call Norton. Well Norton Says they can't fix it to call Comcast so I call them back and finally get a lady on the phone who is somewhat familiar with the problem and says she's not allowed to tell me any more about it but that it will get worse... wtf???  Anyway has anybody got any ideas about this?

A:Constant Guard Bot Alert Emails and Popups

Never mind I finally got it fixed for now We'll see if it lasts or not.

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I received a vague email last night from Comcast saying that one or more of my computers was infected with a bot. Upon visiting amibotted.comcast.net I was informed that it is SDBot_Group_G and it was seen 6 times even though I've only received one notice. I've run AVG anti-virus (full scan), Windows Malicious Software Removal Tool (Quick and Full scans), Malwarebytes' Anti-Malware (full scan), and Spybot S&D on both my Windows 7 x64 desktop and my Windows 7 x64 laptop. Nothing was found.

This is the report from desktop.

DDS (Ver_2011-08-26.01) - NTFSAMD64
Internet Explorer: 9.0.8112.16421 BrowserJavaVersion: 1.6.0_29
Run by XXX at 18:23:49 on 2012-04-09
Microsoft Windows 7 Professional 6.1.7601.1.1252.1.1033.18.6134.4299 [GMT -7:00]
AV: AVG Anti-Virus Free Edition 2012 *Enabled/Updated* {5A2746B1-DEE9-F85A-FBCD-ADB11639C5F0}
SP: AVG Anti-Virus Free Edition 2012 *Enabled/Updated* {E146A755-F8D3-F7D4-C17D-96C36DBE8F4D}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
============== Running Processes ===============
C:\Program Files (x86)\AVG\AVG2012\avgcsrva.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
C:&... Read more

A:Comcast Constant Guard says I'm infected with SDBot_Group_G

Hello and Welcome to Bleeping Computer!!My name is Gringo and I'll be glad to help you with your computer problems. I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of usPlease do not run any tools unless instructed to do so.
We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.
Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.
Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.
A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.NOTE:... Read more

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Today I got a browser pop-in window from Comcast Xfinity saying a bot was detected. I searched around a bit and it seems like a legitimate alert.They direct you to a results site that gave me this response:The "take action" link prompts you to install a big software suite and I don't want to use that for my security.I haven't noticed any problems with my computer and have never had a significant issue with security on this machine. There are two other computers in my home but they have not been on today when I got the alert. I thought I would seek help here first before calling Comcast - you guys know so much more than they do. Computer is Windows 7 64 bit.

A:Xfinity constant guard alert bot detected

Hello, i bekieve this is a Spam deal/// But as it mentions a Bot we want to be sure there is no Bot and remove that crap.I think we should get a deeper look. Please follow this Preparation Guide and post in a new topic.If Gmer won't run,skip it.Let me know if all went well.

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i keep getting this message pop up - constant guard alert - bot detected
i try --   amibotted.comcast.com and it said i have 1 bot detected
                 Multi_CriminalFinancial_SearchHijackerModule         Multi-Purpose
is this a virus and how can i remove it.
plz helps... thank

A:xfinity - constant guard alert - bot detected

no one knows???? it sometime pop up and sometimes not...and it AFFECTED all the computer in the house...someone help

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I just received an EMail from Comcast announcing the availability of 'Constant Guard', their new internet security system. As an existing (and long-time) customer, I can apparently download and install it for nothing. But I haven't had any trouble with MSFT's Security Essentials, so am a bit reluctant to change. Has anyone had any experience with Constant Guard?

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I received an email from Comcast about a "Constant Guard Service Alert" on March 14. Since then, I've tried full scans with Microsoft Security Essentials, MalwareBytes, and the Miscrosoft Malicious Software Removal Tool. MalwareBytes pulled up one thing that it cleaned out (sorry, I didn't think to copy down what it was), but the two microsoft scans pulled up nothing. I thought maybe I'd fixed the problem, but Comcast's "Am I botted?" site is still telling me that it detects one bot, which it calls "Adware_Criminal_Financial_SProtector," which was last seen this morning March 27th 2013, at 3:21 am. I have no idea what that is, but it seems bad, and Comcast reports seeing it 31 times.
So I did some searching on what to do next, since Comcast's help tool is next to useless. I found this post here on bleeping computer, which seemed to be a similar problem. I ran the Kaspersky TDSS killer, the aswMBR, and the ESET scans this morning, and I have all the logs (I copied the ESET export list in below because it was shorter; I can post the others if needed). The TDSS Killer found a threat, and the ESET claims to have found and cleaned five suspicious files.
However, I'm not convinced I'm in the clear yet (have to wait and see if Comcast detects any more bot activity over the next 24-48 hours, I think), and I'm wondering what else I should do, especially if Comcast still detects a problem?
I'm running Microsoft XP Pro with SP 3, and it's fully up-to-date as of... Read more

A:Comcast Constant Guard Service Alert -- infected with a bot

Hello. please post all the logs thanks.-Security Check-Download Security Check by screen317 from here.Save it to your Desktop.Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.A Notepad document should open automatically called checkup.txt; please post the contents of that document.What does Comcast do with it?Can you submit the file for testing?Adware_Criminal_Financial_SProtectorIf so copy it and paste it here..https://www.virustotal.com/en/

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Today I got a browser pop-in window from Comcast Xfinity saying a bot was detected. I searched around a bit and it seems like a legitimate alert.They direct you to a results site that gave me this response:The "take action" link prompts you to install a big software suite and I don't want to use that for my security.I haven't noticed any problems with my computer and have never had a significant issue with security on this machine. There are two other computers in my home but they have not been on today when I got the alert. I thought I would seek help here first before calling Comcast - you guys know so much more than they do. Computer is Windows 7 64 bit.DDS (Ver_2012-11-07.01) - NTFS_AMD64 Internet Explorer: 9.0.8112.16421 BrowserJavaVersion: 1.6.0_31Run by admin at 22:17:11 on 2012-11-15Microsoft Windows 7 Home Premium 6.1.7600.0.1252.1.1033.18.3895.1300 [GMT -5:00].AV: AVG Anti-Virus Free Edition 2011 *Disabled/Updated* {5A2746B1-DEE9-F85A-FBCD-ADB11639C5F0}SP: AVG Anti-Virus Free Edition 2011 *Disabled/Updated* {E146A755-F8D3-F7D4-C17D-96C36DBE8F4D}SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}.============== Running Processes ===============.C:\PROGRA~2\AVG\AVG10\avgchsva.exeC:\Windows\system32\lsm.exeC:\Windows\system32\svchost.exe -k DcomLaunchC:\Windows\system32\svchost.exe -k RPCSSC:\Windows\System32\svchost.exe -k LocalServiceNetwor... Read more

A:Xfinity constant guard alert bot detected - 2nd try with logs

I don't see the attachment dialog to upload my attach.txt so here it is..UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.IF REQUESTED, ZIP IT UP & ATTACH IT.DDS (Ver_2012-11-07.01).Microsoft Windows 7 Home Premium Boot Device: \Device\HarddiskVolume1Install Date: 5/30/2010 6:24:01 PMSystem Uptime: 11/14/2012 9:41:58 AM (37 hours ago).Motherboard: Hewlett-Packard | | 140AProcessor: Intel® Core™ i3 CPU M 330 @ 2.13GHz | CPU | 1450/1066mhz.==== Disk Partitions =========================.C: is FIXED (NTFS) - 279 GiB total, 3.733 GiB free.D: is FIXED (NTFS) - 19 GiB total, 3.021 GiB free.E: is FIXED (FAT32) - 0 GiB total, 0.091 GiB free.F: is CDROM ()G: is FIXED (NTFS) - 932 GiB total, 5.193 GiB free..==== Disabled Device Manager Items =============.==== System Restore Points ===================.No restore point in system..==== Installed Programs ======================. Update for Microsoft Office 2007 (KB2508958)?Torrent7-Zip 4.65 (x64 edition)Acrobat.comActiveCheck component for HP Active Support LibraryAdobe AIRAdobe Anchor Service CS3Adobe Asset Services CS3Adobe Bridge CS3Adobe Bridge Start MeetingAdobe Camera Raw 4.0Adobe CMapsAdobe Color - Photoshop SpecificAdobe Color Common SettingsAdobe Color EU Extra SettingsAdobe Color JA Extra SettingsAdobe Color NA Recommended SettingsAdobe Community HelpAdobe Default Language CS3Adobe Device Central CS3Adobe Dreamweaver CS5Adobe ExtendScript Toolkit 2Adobe Flash Player 11 ActiveXAdobe Flash Pla... Read more

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I started receiving these messages from Comcast's "constant guard" service about a week or two ago saying that my computer, or another on my network, may be infected with a "bot." I have received this message maybe 5 or 6 times since then. I apologize for not having the exact wording of the message to paste in here, but it has been several days since it has popped up. I am not having any problems with my computer. However, maybe a week before the messages started popping up, my gmail account did get hacked into and sent out messages to a lot of people in my address book over a period of about 10 minutes before I figured out what was going on and changed my password. My computer is a fairly new (maybe 6 months old) samsung laptop model NP300VSA- A02US and is running windows 7 62bit. I was running internet explorer 8.0 at the time all this happened. I only have two computers on my home network (just a normal comcast wireless router): the samsung laptop which I use all the time, and my 10 year old Dell desktop, which I very rarely use. I am pasting the text from my DDS.txt file below and attaching the attach.txt file. I hope that this is enough information for you to let me know if I am infected. Please let me know if there is anything else you require.

THank you immensely for your time and effort. It is very much appreciated!

DDS (Ver_2011-08-26.01) - NTFSAMD64
Internet Explorer: 9.0.8112.16421
Run by GregoryE at 19:03:42 on 2012-02-1... Read more

A:Receiving messages from "comcast constant guard" that I may be infected with a "bot."

Hello and Welcome to the forums! My name is Gringo and I'll be glad to help you with your computer problems. Somethings to remember while we are working together.Do not run any other tool untill instructed to do so!please Do not Attach logs or put in code boxes.Tell me about any problems that have occurred during the fix.Tell me of any other symptoms you may be having as these can help also.Do not run anything while running a fix.Do not run any other tool untill instructed to do so!Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.:multiple Anti Virus programs: It looks like you are operating your computer with multiple Anti Virus programs running in memory at once: <insert av's> Anti-virus programs take up an enormous amount of your computer's resources when they are actively scanning your computer. Having two anti-virus programs running at the same time can cause your computer to run very slow, become unstable and even, in rare cases, crash. Please remove all but one of them.Run Combofix:You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)Before you ... Read more

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I have a business account with Comcast, Is the Norton business suite they provide good enough or should I be running something else with it?

A:comcast- Norton bussiness suite with constant guard

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I'm considering buying this refurbished HP at an internet cafe that gets old computers wholesale from companies and re-loads the OS. There is also a Dell model. My main questions are:

Whether or not these PCs are defect prone or won't last long ?

Is it better to get a "good for it's time" used PC or a "lower end by today's standard " new PC

Does this sound like a good deal?


HP Dc5100 SFF

Pentium4 630 3.0 ghz socket 775
Intel i915GV chipset
2048 DDR RAM
250 G sata HD
Broadcom Gigabit Ethernet PCie
Intel 82915 G 128 video card
Directx V9.0
Windows XP pro.

30 day warranty on parts

Would specifically like know what anyone thinks about the ethernet card...thats not a wi-fi thing right? 'cause i don't want wi-fi.

Does the chipset have decent upgrade potential?
Is a 128 video card ok?

There is also this model :

Dell Optiplex 210L

Pentium 4
3.2 ram
250G drive
XP pro

I don't have anymore stats on that one but I'm mainly concerned with how stable or durable the system is compred to the HP. There are alot of variants of this model at the store. I've heard alot of mixed messages about wether Dell's are good or not but would just need to know how they are compared to the HP above.

A refurbished PC sounds like a cheaper way to replace my PC as money is an issue...I know the processor will be out of date. But am curious how quickly the hard drives go, as that seems to be the... Read more

A:refurbished Dell or HP?

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i have a dell 1721.

I paid for a new computer but i have reason to belive that they sent me a refubished one and called it new.
i have found files dating back to 06 and 05 when there computer was bought in 07. how do i prove that the computer was sent refurbished. and if its not refurbished why are there files dating back 2 years before i bought it. i even found windows NT on my computer. But my OS is vista



A:Dell refurbished

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I recently received a Constant Guard Service Alert e-mail from Comcast informing me that "XFINITY identified one or more of your computers may be infected with a bot....We strongly recommend you take action to remove malicious software from your computer."

1. Update Java & Flash
2. Check your Operating System
3. Validate or Download Security Software
4. Get a Malware Removal Tool
5. Add Advanced Software Protection
6. Get Identity Theft Protections

Please note that while I've included the HiJackThis and DDS by sUBS logs, I have included only the results from the initial GMER scan, which appears to strongly indicate possible rootkit activity. After posting this I will immediately run the full GMER scan, which apparently will take quite a long time to run. (I stopped after 30 minutes and decided to post the initial scan results.) At any rate, I will include the full scan results as soon as I have them.

I've run an Avast boot-time scan and I've done a full MalwareBytes scan. No problems were detected by either one. However, with the early results from GMER, I'm wondering how safe or unsafe I might be online when checking my accounts or ordering from Amazon. (For what it's worth, I haven't followed through with XFINITY's other suggestions.)

Thank you very much for your help.

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 2:28:12 PM, on 12/2/2013
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet... Read more

A:Possible bot infection (COMCAST Constant Guard Service Alert) How safe am I?

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Anyone have experience with "refurbished" products from Dell? Particularly laptops? I have a friend that would like to get a laptop but has a pretty limited budget.

It seems like they have some good deals but I wonder about reliability.

A:Dell Refurbished Laptops

I find the refurb Dell to be a far superior buy than new. When you buy new you are often the first person to ever turn on the system, a refurb has been turned on and failed so it is sent back for extensive testing not done to a new system, after testing to make sure it works properly it is now sold at a good discount.

The refurb looks like new and has exactly the same warranty it just cost less. The only area where it is not a better deal is if you need some specific feature, you cannot order them built with extra parts beyond a few.

Dell gets so many refurbs that the best method for buying one is to know what you want ahead of time and what you are willing to pay for it, they have new systems come up for sale several times a day so if you have the time and know what you need it can be a very satisfactory system purchase.

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I placed an order on dell outlet for a "new" xps 13 2-in-1 laptop.
It was listed as new so I was assuming it is new.
However, when I received my item it was not packed like what I would expect for new laptop. Therefore, I sent an email to CSR to tell me the condition of my laptop. I was told it was certified refurbished.
Can anyone tell me if this is right? There is price difference between a new and a refurbished one. And why would Dell outlet present it as a new one while it is actually not?

A:Dell Outlet Refurbished vs New

Is there a "refurbished" sticker on the bottom of the system?  If not, it is new - it may have been repackaged but was never used.
Everything sold through the outlet is "refurbished" as defined by the FTC (same goes for replacement parts used for warranty repairs).

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Many thanks in advance for the help. I've been an idle reader for a long time, but just registered because I couldn't quite find help specific to my current issue.

I've just bought a Dell Latitute 6430 refurbished off Amazon -- this one in particular. The "Benny Bookman" review is from me and repeats some of the info I'll be detailing here. If anything in that review is erroneous I'll update.

I feel like the issue is complicated, but it breaks down to two primary issues:

1. I'm not 100% sure that the Windows included on the machine is legit in terms of being for a refurb. I tried to google for details and have bought quite a few refurbs before. The issue here is that there is only one Product ID label on the machine and it's labeled Dell, not "Refurbished". I've never seen this before. But Windows activated on my second attempt without any call to Microsoft, so that was comforting. What's the likelihood that this will be a problem down the road? I've run the MGADT tool and included its results below, but don't know what I'm looking at there.

When I initially booted, I got the "choose your language ... this is permanent" choice with English/Spanish and a 3rd language (maybe French). It seemed legit. But it wouldn't activate at first. I emailed the seller and they asked me double check that I typed it right and then it worked. I'm 99% sure I typed it right the first time, but in the meantime I made some BIOS changes -- in particular t... Read more

A:Replacing HDD on Refurbished Dell Latitude

Welcome to the forum. When you cloned it did you clone all the drive as there will be more than one partition and did you boot from a cd as you cant clone while windows is running

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Has anyone ever heard of buying a refurbished PC from an Authorized Microsoft Refurbisher where out of the gate the Windows feature of Games doesn't work.  After contacting the Refurbisher was told that refurb OS at 64 bit does not contain Games and that they would send a 32 bit disc for me to do the install of the OS all over again?
I find this unbelievable.  The refurb license for software shouldn't be less of an OS than OEM or retail, should it???
Thanks much.

A:Refurbished Dell PC - win 7 64 bit- games don't work

Learn to believe. Old Windows OS games are 32 bit..

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I placed an order on dell outlet for a "new" xps 13 2-in-1 laptop.
It was listed as new so I was assuming it is new.
However, when I received my item it was not packed like what I would expect for new laptop. Therefore, I sent an email to CSR to tell me the condition of my laptop. I was told it was certified refurbished.
Can anyone tell me if this is right? There is price difference between a new and a refurbished one. And why would Dell outlet present it as a new one while it is actually not?

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I have been looking at the Dell Refurbished systems and have a few questions:
Has anyone purchased one?
Did you have any trouble with it?
Does it come with a mouse and keyboard?
I assume it is not with a monitor?

Anything else I need to know?

Thanks everyone.

A:Anyone purchased a Dell Refurbished system??

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I bought a used Dell Desktop computer from Dell a few years back. As advertized, it did not come with any software/OS installed or OS disc and I was fine with that because I had a copy of Vista I previously purchased. However when I received it, it had a Windows 7 COA stuck to it. Fast forward to today, I would like to put Windows 7 on the computer. Trying to understand what, if any, rights I have to use the license key.

It's an unusual situation and I can't seem to find a straight answer. Don't know that I will, but thought to put it out there to see if anyone had any thoughts/ideas.


A:Refurbished Dell with Windows 7 COA but no software.

A Windows 7 COA gives you the activation key for exactly the copy of Windows 7 as specified on the sticker.

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I am dissapointed abut Dell's warranty service. I bought an xps1530, and have full warranty til August'09. Dell'had to change twice the motherboard and I noticed that the parts are refurbihed. If the first replacement lasted a few months, how long will the second? I'm not sure that the replacement of the originally motherboard of my new xps was wright, it seems that it was in better conditions than the one they used to replace that; this second motherboard was changed by another one that seems to be in similar conditions.
When I asked a supervisor to change this parts for new ones he told me that it was impossible, they use refurbished for replacements.
Dell should inform this to theirs buyers, it's not fair to buy a new notebook that has quality problems and  the seller (Dell') is thinking not in the best solution for the customer but in the best solution in terms of money only.

A:Dissapointed: Dell's warranty parts are refurbished

If you read the warranty statement, they DO tell you that they use refurbished parts - so too does every other computer vendor.  Read the terms of your washing machine or car warranty -- same deal there as well.  It's standard practice in just about every industry.

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Recently purchased refurbished Dell610 XPpro OS to connect to the web using
wifi. I have another Dell with XP and a external modem with broadband and
a wifi hookup.
I'm sitting within 10 feet of the external modem and can't connect the wifi, I
spent many days trying and contacting site I purchased from.
I am able to start wifi by using fn & F2 keys, but it stops there.
My Wireless connection is Dell 1370 WLAN Mini-PCI Card. and the Device Manager
says its "not connected, Firewalled.
I am able to connect if I take the ethernet connection from the other Dell and
connect it to the laptop, but thats not what I bought it for. If I uninstall the
WLAN and reinstall and look for an updated driver the system tells me there
isn't one.
Don't know what I've missed telling you, let me know, is there any help for a
wifi connection to this laptop?

A:Dell D610 refurbished-can't connect to wifi

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I've been highly considering ordering a dell studio 14z from the outlet that dell has. I'm curious what YOUR experience and opinion is with the quality of their certified refurbished laptops?


A:What's YOUR opinion and experience with dell refurbished laptops?

I've only dealt with one, but it's worked perfectly for 3 years.
Their refurbished stuff has good warranty, and customer service is still good.

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Hi there, I know nothing about computers but I have a big issue for the past two weeks now since I got the internet in , I have been on the phone to my internet provider over and over and to the computer supplier about this but still don't know what the cause is. I am using a second hand fully working dell pc with no issues other than my broadband speed to the house is supposed to be good and no faults on line they say, but speed to computer is hardly anything at all, 0.3 for the wifi and with the cable it is 9.0 which would be ok but picture quality when trying to downlaod movies /you tube is still unwatchable with or without the cable although much better with cable , Iv been told connection is fine and to the lap top it is but not to the pc . Nobody seems to be able to tell me whether this is because the pc is old (new monitor) or if there is a fault on the line that they are just not picking up. i'm ruuning out of ideas now, any help would be great. Thanks

A:very poor broadband speed to old DELL refurbished PC

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I have a dell laptop I got about a month ago. Everything had been working perfectly fine and it always turned on... But this morning I tried turning it on and all that happens are the LED lights (power button and under the touch pad) will light up for maybe 5 seconds and then they both fade out. It was working perfectly fine last night. Now a habit of mine is to not actually turn the computer off but just shut it and put it away, so this might have something to do with it... I assumed it just died and I needed to plug it in. I did some research and I took the back cover off and unplugged the battery so I could reset it. I drained the battery and then plugged it back into the motherboard. Still did the same thing. Then I unplugged the battery again and plugged the laptop directly into the wall cord, and it did the same thing. I'm kind of stumped. I don't know if it has something to do with the memory, the motherboard, or what.
Anyways, all help is very appreciated thank you so much!!!

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My new refurbished Dell Optiplex desktop came with the Windows 7 Professional 64 bit OS and it is working fine. I need suggestions of how to install an internet browser, since there isn't one in it and I can only download the programs I own from the internet. I could use either Google Chrome or Internet Explorer.

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My new refurbished Dell Optiplex desktop came with the Windows 7 Professional 64 bit OS and it is working fine. I need suggestions of how to install an internet browser, since there isn't one in it and I can only download the programs I own from the internet. I could use either Google Chrome or Internet Explorer.

A:Need a browser for my refurbished Windows 7 Prof 64 bit Dell desktop

Hello and welcome:

Internet Explorer (IE) comes "built-in" to Windows 7.
If your refurbished computer has been fully updated with Service Pack 1 and all the necessary critical and important patches, you should already have IE11 (the only supported version of IE for Win7).

Firefox can be downloaded here:
Mozilla Firefox Web Browser — Download Firefox in your language — Mozilla

Chrome can be downloaded here:
Chrome Web Browser

To check about your Windows 7 version, click the round Windows "start orb" in the lower left > type "msinfo32" without quotes into the search box > click the "msinfo32.exe" link that appears.
You can post a screen shot of the window that shows your Windows version.

To check your IE version, you can click the IE desktop shortcut icon (or the taskbar icon) to open the program. Then, click the little "gear" icon in the upper right corner, then click "About Internet Explorer". It will say what version IE you have.


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My oldest teenage grandson is in need of a "cheap" laptop, so I bought him a refurbished Dell Latitude D630 from NEWEGG for $215.00 plus shipping.

It has a 14" display, an Intel Core 2 Duo 1.83 GHz processor, 1 GB of RAM, a 60 GB hard drive, a DVD/CDRW drive, and Windows XP Professional.

My decision to buy this laptop was based on Dell being more reliable than most other laptop brands - according to some members here.

Any input from the members here would be very much appreciated.


A:Solved: Need Input On Refurbished Dell Latitude D630

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A refurbished laptop with a valid copy of Win 7 Pro randomly locked up. I installed Win 7, from disk, but did not copy the activation code. Now I cannot reactivate it.

It has a COA on back, but this includes a number that is will not activate the laptop.
I can't even enter it in, since it starts with "00212"

Originally, it was sold with Vista, and has a Vista activation key in the battery compartment. This does not work.

thanks in advance for any assistance.

Diagnostic Report (1.9.0027.0):
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-CM74G-RPHKF-PW487
Windows Product Key Hash: 71BRYMECVaSXedfumfu8zryHJVY=
Windows Product ID: 00371-177-0000061-85088
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010100.0.0.048
ID: {15FD7056-3561-4B3F-8E37-0347AF906875}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7600.win7_rtm.090713-1255
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By... Read more

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Hi there all.  I just purchased a refurbished T440s from BestBuy.  It was shipped from one their resselers.  It has the following specs: T440s - 14"Intel i5-4300U CPU1920X1080 Touchscreen250GB SSD8GB DDR3 It came with Windows 10, which I had to go thru and install it myself.  I was a desktop user before and didn't have any experience with notebooks before.  But I did realized it didn't have any of Lenovos utilities on it.  That seemed odd to me.  So I went to Lenovo support.  I was very impressed.  The serial number was detected and 5 downloads were offered as "the most popular" downloads for this model.  So I went ahead and installed the following utilities: - Lenovo's system update for Windows 10- Connect2- Lenovos Power Management Driver for Windows 10- Lenovos System Interface Foundation for Windows 10 So far, so good.  Everything seems to work well.  I have the follwoing questions: 1.  Did I miss anything?  Are there any more utilities that I should be installing? 2.  What is Expresscache Utility.  This computer has only one 250 GB SSD.  Do I need to install the Expresscache utility?  My understanding of it is that Expresscache speeds up reading and writing to HDDs by using cache on SSD.  I don't have an HDD on it.  However, I do use a large external USB HDD.  So would Expresscache help speed up read/write to the external USB HDD? Th... Read more

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Most Thinkpads coming back on the market as refurbished units have Windows 10 installed.  This is even for models as early as the T400/T500 when the original operating system was Windows 7. This is somewhat annoying since I have devices for which drivers are available only for Windows 7 and earlier. I would prefer not to have to re-purchase "upgraded" devices - at least until the EOL of Windows 7. What are my option(s) to get Windows 7 on such a system? i) Would the Restore and Recovery discs for the original Windows 7 install still be available from Lenovo? ii) Would it be better to find a generic Windows 7 installation disc (with COA and Product Key), install this, then get the drivers for the specific Thinkpad from the Lenovo web site? iii) Could downgrade rights to Windows 7 Pro be exercised with a refurbished Thinkpad running Windows 10 Pro? Thanks! P.S. How about the more recent Thinkpads which were originally with Windows 7 Pro via downgrade rights from Windows 8/8.1/10?  

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I have recently purchased  a newly refurbished Dell Precision T5600 , when I switch it on it starts up but POST does not start? No beeps no info on screen nada! In fact my screen shows up as though its not connected with just a test signal its as though the graphic card was not connected but this is as I received it and was assured that it came from a dell re-supplier.... I did notice though that the memory inside was only 4GB when in fact it should have been 8GB, I checked to see if it was sitting all right or that the graphics card was connected properly everything seems to be fine.
I have notice that the hard drive a 500GB 2.5 is connected to a Dell PowerEdge RAID Controller (PERC) H310  which is something I have not seen/used before having used a dell precision 690 for the past 5 years. What I want to know is could this be what's stopping my system from starting up correctly?
What makes me mad is that it is under warranty until 2015 but as I have bought it from a re-supplier I have to wait a minimum of 14 days before they (Dell) will help me which is why I am here.
I hope someone can throw some light here as I am not up to scratch on this system yet but my feeble guess would be the PERC card.

System Info -

1) Dell PRECISION T5600
   - Intel Xeon 2.4 GHz
   -500GB HDD
   - 8000.00GB
&... Read more

A:Newly refurbished Dell Precission T5600 (Starts up but POST does not start)

I'm not familiar with your system, but within some BIOS, you can set "Option ROM" to "enable" (and "Post Delay" to "enable").
The result of doing the above is that during the boot process, where you have RAID cards involved, the motherboard BIOS hands over control to the RAID BIOS card at some point in time. So, if you hit CTRL-R (or CTRL-I or whatever the key stroke is for your specific RAID card BIOS) during the boot process (you should see some appropriate text), the RAID card will display its configuration page where you can set up the RAID type, HDD used, etc,. All this happens before you even get into the operating system... 
If the raid card BIOS is faulty or the Option ROM is not enabled and or your HDD's are not correctly configured, there is nothing to boot an OS from. So the system may look like it just sits there waiting for something to happen. 
First thing to consider is can you access the motherboard BIOS?If not, then this is where you need to tart looking and as the unit is still under warranty, i would 1st speak to your reseller. If you can access the mobo BIOS, check that the above settings are enabled and then reboot into the RAID BIOS configuration utility.
Best if you read the user and maintenance manuals for your workstation and RAID card before you get too far into it. They are available for download from dell.

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I have been working on for 2 days to completely clean my laptop free of bugs and slow performance. I have NO Windows XP disk, I have everything backed up and have run the winnt32 process successfully. When I started this I had 6GB of free space on my HD. First off, Im not sure where the 45GB is being used at? When i add the pcitures and stuff it comes to like 10gb.

Anyways. I have followed various boot.ini dialogs on the web and deleted the old Windows Folder(most of it) and still had 6gb of 'free space on HDD" so, I did it again, runing WINNt32 from the i 386 folder, with similar results.

I installed drivers and tried to start fresh, but then ran into a hiccup installing devices and ran system restore to negate the installatioin of devices. After the SYs restore, I only have 2.5 GB of free space, and i cannot hardly run a computer on that much free space.

Please advise on how to proceed, if there are any direct ideas on how to truly free up this space. and have a smooth operating machine again.

I have no re-install disk with this machine, so I am using what i have. I have backed up Drivers on external HDD.
Thanks in advance for the help or links to a guide. I want to start fresh!

A:Winnt32 Clean Install XP on refurbished IBM thinkpad

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