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scanning issue

Q: scanning issue

I face problem while scanning from Scanner of Officejet 6213

Preferred Solution: scanning issue

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A: scanning issue

Quote: Originally Posted by mosmana

I face problem while scanning from Scanner of Officejet 6213

There's a patch to fix...:

Correctif de logiciel d'impression HP lors de la mise ? niveau vers Windows 7 Imprimante/fax/scanner/copieur tout-en-un HP Officejet 6213 - Assistance Technique HP (France - Fran?ais)

it is call "dot4patch_reboot.exe" and is 1.22Mb

Before make sure the proper software that came with is well installed.

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The issue is simply everytime I've used Etrust virus scan when in Internet explorer (have to be) I minimize it, and when I bring it to normal it's fine, but minimize it and bring it up when it's in the Java folder it freezes, should I do an individual scan on the Java folder to see if it has viruses or just make it a special do not scan folder and un-click it when scanning?

A:Solved: Etrust Viruscan does not like Java Program folder: not virus issue but scanning issue

Hi, Often the applets stored from Java usage will trigger either a detection or an issue as you are seeing from antivirus scanners.

I'd suggest clearing the Java cache: see the attached screenshot, your version may be slightly different but you should be able to see where to look, and what to do. (The attached pic is from a slightly older version of the Java...the steps below are up to date, though)

Control Panel> (Switch to Classic View)> open Java

Find the Settings tab/button, and open that...then find the Delete Files button and click that.
It's just deleting the temporary files left from Java applet usage.

Then, after clearing the cache, run your scan again and see if it works correctly.

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I am running Windows 10 an using MS Office 2010 to scan and store my photos of cards to sell on eBay. Lately my screen freezes up when I try to "save as". I see a little message stating "MS Office 2010 not responding" as if I didn't know it. LOL Can you suggest any help for me?

A:Scanning Issue

If you are scanning with a scanner then it would be better to scan to PDF then to Office 2010. Office 2010 as you know is getting on a bit so might not be very compatible with Windows 10.

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i have the same issue, no firewall, full controll at the sharing folder, still not working....any idea?

A:scanning issue

Even though it appears you're having the same problem, please start a new thread when you have a new issue. It's very difficult to keep two problems straight and who's working on what in a single thread.

I've created a new thread for your issue here.

Note: You will need to post complete details of your configuration and your specific issue in this new thread for us to help you.

Thanks for your cooperation.

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I'm having a problem with wireless scanning, which I think may be a wireless networking issue.

For about 18 months, I've been using Quicken with two HP Photosmart all-in-ones - a 6180 and a 7280 - in Windows 7. (Quicken allows you to scan documents and attach them to individual transactions.) I recently had to replace the older of the two, the 6180. I tried four devices - an Epson, a Canon and and two HP's - and found that none of them worked with Quicken wirelessly. With other software - PaperPort, MS Office Scanning - I had mixed results.

As they all had their problems, I decided to keep the device I liked best, the Canon Pixma MX882. One of the reasons is that it has a duplexing ADF; also, I found their tech support to be slightly more responsive than Epson's, and HUGELY more so than HP's (which should come as no surprise). In fact, one of Canon's senior tech people spent an hour and a half with me, but he couldn't get it to work.

Here's where I am now - I can only use Quicken with the device through a wired connection, and then only with the WIA driver. I can use the Canon driver (which allows me to use the duplexer) with PaperPort and MS Office, but, again, only wired.

The Canon tech felt it was most likely a Windows 7 security or permissions issue, but couldn't suggest how to get around it. The odd thing is that the older HP's have worked fine (the 7280 continues to do so). I remember when wireless scanning first... Read more

A:Wireless scanning issue

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I hope this is the place to post this question. The digital photography/imaging was a possibility but was not sure.

I am running Windows XP - Home. I received an HP Scanner/Printer for Christmas and yesterday I scanned in some medical reports for my mother. I then e-mailed them to her for her records.

The problem comes in when I view them on my computer the resolution is horrible. It looks very blurry. When I printed a copy out from her computer - it came out of the printer real fuzzy and not crystal clear like the original report from the doctor.

How do I rectify this problem?

A:Scanning and resolution issue

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I use a Lexmark X6170 for scanning. If I use tif as the setting for the fileformat there is always ONLY 1 page scanned instead of multiple pages that are ready to be scanned via the document feeder.
Any suggestion how to resolve this?

A:Vista Scanning Issue

Maybe you can scan it as another format, then find a program online to convert it to a tif file?

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Due to my XPS 15 running extremely slow I was advised to run Scanning and Repair during boot up. The problem now is that the scanning and repair drive has reach 59% after an hour and is not moving any further forward.
Can anyone advise what I do next?

A:XPS 15 Scanning and Repair Issue

Run an extended diagnostic on the (hard/solid state) drive.  F12 at powerup.

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I've used Avast! for at least 2 years. Beginning 2 weeks ago, I started getting the message "Some files could not be scanned" at the end of a scan. Looking at the log revealed that all the unscanned files are in the system restore folder (C:\System VolumeInformation\_restore\. . .). The error message on each file is "Error: Archive is password protected (42056)". It repeats for EVERY file in the folder, including .png, .js and .gif files as well as the actual RP files.

I tried turning system restore off, which zaps all the restore points, rebooting, then creating a new, single restore point and running a Quick Scan. Did not solve the problem; every file in the folder is still "off limits" to Avast! EXCEPT when I do a boot-time scan (which runs before Windows loads).

Posted the problem on Avast's forum, but got no explanation. I realize it does not mean anything is infected, and it's not critical that Avast be able to scan the RPs, but the fact that it started doing this on 11/14 and now does it for every scan signals that something in the OS or in Avast has changed. Or might this have something to do with the fact that I have SpywareBlaster, a program that "immunizes" some registry items so spyware can't alter them (most HOST files)? Could the last update for that program have contained a change where it now immunizes the RPs?

Anybody have a clue as to what has happened here?

A:Solved: Avast scanning issue

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The scanner has worked correctly before, but is not now.

When I place a single page on the glass on the scanner and push scan, the document is scanned twice and the image appears as 2 seperate docs. Why is it doing this? I want it to remain 1 page like the original. Any ideas?

A:Canon Multipass 360 - scanning issue

Have you tryed uninstalling and reinstalling? this may help

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I have created a very simple DLL in C# that scans (TWAIN) and saves the image to a temp file form which I read into a Picturebox.

When I use the DLL in a Windows form, it works perfectly. when I use it in an HTML page, the page scans but then everything hangs. The image is not saved to a temp file and nothing is rendered. Since it is only happening in IE, it seems to an issue with security.

The code for the scanner is below:

using System;
using System.Collections;
using System.ComponentModel;
using System.Runtime.InteropServices;
using System.Drawing;
using System.Drawing.Imaging;
using System.Data;
using System.Windows.Forms;
using System.IO;
using System.Security;
using System.Security.Permissions;
using GdiPlusLib;
using TwainLib;

namespace DotScan
/// <summary>
/// Summary description for UserControl1.
/// </summary>

[SecurityPermission(SecurityAction.Assert, Flags=SecurityPermissionFlag.UnmanagedCode)]
[FileIOPermission(SecurityAction.Assert, Unrestricted=true)]
public class DotScan : System.Windows.Forms.UserControl, IMessageFilter
private System.ComponentModel.IContainer components;
private System.Windows.Forms.Panel panel1;
private bool msgfilter;
private Twain tw;
IntPtr bmpptr;
IntPtr pixptr;
Rectangle bmprect;

private System.Windows.Forms.Button btnFile;
//private int picnumber = 0;

string imageFileName;
private System.Windows.Forms.Button button1;
private System.Windows.Forms.PictureBox pictureBox... Read more

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Hi All,

I have a question about a recent Nmap scan I tried doing. The network I am trying to scan is .. (25 bit mask?)
I invoke a nmap using using nmap -sL It goes through hosts 128-255 but doesn't detect any as being 'up' or reverse their hostname. I do this all time with other subnets. Does anyone know if I am scanning the network wrong? I can ping a random host on this subnet just fine.. Any ideas??


This is a legitimate network scan, I am allowed to scan this network.

A:Nmap Issue Scanning /25 Subnet

B u m p

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We have a Canon imageRunner 1025N multifunction printer/copier/scanner in our office. Up until today, it was directly connected to one of our office computers through a USB cable. Now it's been networked. One of the functions of this printer is that it could scan in documents to the computer. But now that it's networked, the scanner feature seems to no longer be an option. As far as I could tell with the manual, the scanner will not work if it's networked. My question is that if this is true, can a printer be connected to a networked AND connected to a computer through the USB cable at the same time (without any functionality issues) so that we can scan our documents again? Any help would be much appreciated, thank you. (And if there is no one with an answer, any help directing me to where I could find an answer would be appreciated as well since I cannot find how to get help through Canon's website.)

A:Canon imageRunner 1025N Scanning Issue

You may just need to reinstall the Canon software from the CD and configure the scanner as being Network connect rather then USB. Also the brochure suggests the unit support Scan to Email and Scan to FTP, you can configure that if its network connected, that's generally how most Xerox units are setup at the sites I visit. The Canon website seems to very lacking, you may have better manuals on the installation CD.

But there should be no reason it can't be connected both ways, however the scan to email or a network drive would be better.

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i Have a problem with cx11nf.let me explain to you.

I have a multifunction printer cx11nf (printer, scanner, copier, fax) when i installed this printer on my computer was working good. but recently in december 2009, the multifunction had a problem (i don't know what happened) but the problem is that when i try to scan from my computer the status bar of the scanning software do not move and the page on the printer pass through ADF very fast and the image never load the status bar of the scan software never move, in addition below the status bar says it will take 1 hour to load the image. this multifunction use tcp/ip protocol, i used the scan thought network.

i'm running windows vista home premiun.

Can anybody help me with this problem.

A:Epson CX11NF Multifunction (scanning issue)

The Epson Multifunction may need to be serviced/repaired

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Hi, folks.

Installed the Epson WF 4740 All-in-on printer last week, added to my home wireless network and it is working fine for printing from all three laptops on the network. Copying and scanning at the printer are working as well. Also scans successfully to a USB key inserted at the printer.

Problem: Menu has option to send scan to a PC on the network. Says Document Capture Pro software must be installed to do this, which it is. But when I try to do this, menu shows "Cannot find computer". The menu has another dropdown to select a job, once the computer has been selected, and on my PC I have a couple saved jobs (scanner settings), but the printer won't detect them. I suspect if it would find my computer on the network, I could select one of my saved jobs, and the scan would end up on my computer.

I can, however, trigger a scan using the Document Capture Pro software on the laptop, and it works fine, including the scan winding up on my PC. However, if my PC is in another room, I have to go to the printer to insert the original, then go back to the PC, start the scan, than go back to the printer to grab the original.

Called Epson tech support, went through the usual steps the "tech" was reading off a script. Finally put me on hold, talked to "senior tech", said I need to make sure port 2968 is open on my wireless router, as this port is used by the printer.

We have Verizon FIOS with a Quantum Gateway wireless router; I can access th... Read more

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I had a Brother laser MFC for many years and needed to replace it so I purchased the current version (MFC-7860DW). While loading the s/w CD, an error popped up that prevents the loading of the Paperport scanning s/w. I have uploaded a screen print of the error message. In case you can not clearly read the attached, the following is the error code: Error 1935. An error occurred during the installation of the assembly. Microsoft VC80.CRT.Type="win32".version"8.0.50727.4053".publicKeyToken="1fc8b3b9e1e8e3b".processorArchitecture+amd64".

My machine is a Vista 64 bit operating system. Thank you for your help.

A:Microsoft Visual C++2005 Redristibutable x64 issue when installing scanning software

Hi do you Visual C ++ 2005 installed Download Microsoft Visual C++ 2005 Redistributable Package (x86) from Official Microsoft Download Center do you have the service pack 1 update Download Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package MFC Security Update from Official Microsoft Download Center

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If I have a heavily infected OS and I hook it up to a working PC as an external drive and scan it, will the viruses be removed and found as well as if it was scanned directly from the infected OS?


A:Scanning an infected OS externally as good as scanning it from it's own OS? [Moved]

As no logs have been posted, I am shifting this topic from the specialized HiJack This forum to the Am I Infected forum.==>PLEASE DO NOT NOW POST LOGS<== unless a log is specifically requested.

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When I first bought my CanoScan 8800F and set about scanning my old slides I was a bit enthusiastic and scanned at the default resolution. The resulting images, when printed, were poor quality. I have now started re-scanning all 124 slides at 4800dpi (or is it ppi?). The trouble is that when I enhance them or change their sizes Photoshop takes ages to complete the operation. Should I scan at 4800 or 2400 then resize the images to 600 before doing any enhancing? Is there some way to scan slides so that they print at an acceptable resolution but do not involve hours of waiting? I also want to burn the scanned images to a DVD.

A:Scanning Slides: Slow when scanning high resolution

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i got zone alarm. anyways, when the thing isn't scanning my ocmptuer, i looked at the task manager and i saw 2 scanning processes from zone alarm, taking up lots of my computer's memory. i tried over, but its always happens. and there's no scanning going on, and im sure of it.

A:zonealarm scanning when not scanning [unresolved]

Howdy justiceman34
You do realise that Zone Alarm has IM and email scanning going on all the time and periodically scans files and internet pages that you are browsing.It doesn't always show up on the ZA icon either (when the magnifying glass comes over the ZA icon)

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I have some garden equipment manuals that I need to scan but when I scan them, details on the black and white photos do not come through clearly.

Most are so black or blurred that details such as the location of a nut or bolt are not visible. The text scans just fine.

I am scanning at 600 dpi in the "line art" on a Microtek i800 scanner but my HP 6100 scanner does the same thing. This is the mode they recommend for best black and white scanning.

Is there some way to get more details to show?


A:Need a scanning tip

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hi everybody,according to my firewall someone is scanning my computer constantly,is there any way for me to find out who it is if i have their i.p. address? here is one of the i.p. addresses.
i think i need to post this in security.

A:who is scanning my pc?

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When carrying out a scan I always opt for using Malwayrebytes Anti Malware in Quick scan mode or Full scan mode because Microsoft Security Essentials is so slow. Will this be equally effective at picking up any nasties. I still have Security Essentials as my first defence.


How do I find and activate the HP Digital Imaging Monitor. I have tried serveral things, but I'm not a geek, so I'm having problems. Please help.


I?ll suggest you see if it present in: msconfig xp

If it is, put a checkmark.


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I have a Epson Workforce 633 printer. When trying to scan to laptop (named Kitchen-PC) after selecting scan to PDF, and selecting last used, Kitchen-PC will not always show up and printer shows communication error. I am using Windows 8.1.


Is it plugged into the same port as the last time??

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How can I scan and edit text documents in a windows 98se using an epson 1240U scanner and Works 2000?
The document will scan but it appears much to small for editing text as well as the text when entered ends up between the lines that it should be centered onto. I also have Open Office 2.0 installed but I'm not sure how to capture the image to edit it. Any help would be greatly appreciated !!
Thanks In Advance


usually you need OCR software for converting scanned images into editable text. there are many available for purchase, and varying degrees of success rate with the scan coversions

a quick google came up with one free option you could try


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So... hi
It's been a while since I've really posted. Had nothing to contribute really. But recently I've had something in mind; what if~ I'm scanning with my usual stuff (antivirus, malware scanner and others), and it's all clear from there. But I feel like there's something wrong with the system? (A few hints of lag here and there where it shouldn't, I just visited a new site, I just downloaded a program from the internet)
What should one do to be extra sure? And if there's a post about this already I'm sorry, just wanted your guys feedback and if you've ever felt the same paranoia lol. 


A:What to do besides scanning?

Do you have reason to suspect malware?

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can i scan a .exe to find out if it is safe to run?

A:scanning .exe

If you asking if you can scan an exe program, then yes, if your antivirus allows it you can use the right click to do an on-demand scan of an individual file, whether the file is a .txt, .pdf, .avi, .jpeg as long as the file exists, seeing as avs can scan corrupted files it will be able to scan it, and if you have an av like comodo or avast, or norton you can run it in a virtualized environment called "sandboxing"

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I have a problem with scanning on my Lexmark X5495 it wont let me scan saying It Cannot Retrieve Application List ,i would be most grateful if you could help



Start by reinstalling the software from the disc. Then go to the Lexmark site for driver updates for Vista.

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How can I scan a text document into Word, Works, or Word Perfect as text?
Iuse XP and HP printer/scaner 1315.


You need an OCR ( Optical Character Recognition ) app like Abbyy Finereader.
You might recheck the software that came with your scanner to see if something like that was included. It came with my Epson scanner.

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after scanning how do I send scanned documents to email address

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Using Abbey Finereader with XP trying to do the scanning operation, Iíve used it for number of years now, and today it comes up with RPC Connection with scanmanager terminated abnormally. What can I do to correct this problem

Have re installed printer programme and Abbey finereader but still got problems.

same problem shows on the scanning operation as well as reading operation



Welcome to the TSG forum.

Can you still scan normally ... or by using M$ Scanner and Camera wizard ??
Do you have M$ Office ???

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As the title says, after I turned off my Anti-virus software, dds.scr will not scan the computer. It is on my desktop. Please advise.

A:dds.scr not scanning

Please note, this is just to assist you in trying to get logs. I currently have as many open topics as I can effectively handle, so please don't post the logs here.

What OS is this?

What happens when you attempt to run DDS? Does a command window open, then close? Not open at all? Open but no progress indicated?

Delete your existing version of DDS, and download fresh copy from one of these links.

here, here

Let me know if that works.

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I have an HP Deskjet F4140 all in one, and recently it stopped scanning through Photomart Essential. (Problem for about a month)

Everything else works. I can print, copy, & scan (using the scan button from the printer, so I know the actual scanner is working, but its to light to see the image).

If I load Photomart Essential to do a preview scan, and adjust because the scanner currently scans WAY to light, so you can't see the images, it will do the preview scan, then I adjust it, and click accept...nothing. It just freezes at the "preparing to scan" bar. If I try to exit, I end up getting the not responding error.

I've uninstalled & reinstalled the printer from CD. I've gone to HP and looked for updates, including downloading the latest Photomart Essential 3.5. No luck.

Is there anything else I can do? Or should I just suck it up and buy a new scanner/printer? Since everything else it working it feels like such a shame to buy a new one.

Thank you for any help you can give me

I'm on Windows Vista Basic.

A:HP All-In-One not scanning.

let's see if this works first, there are other things to try also,
this program seems to work when other softwares have problems, even uses the scanners software to do it's work,
and click the 'download - IrfanView' on the right
then after installing,
- plug in and turn on your a-i-o
then open irfan view and on the 'file' menu:
- choose 'select twain source'
in the pop-up window
- choose your scanner and click it
then, on the 'file' menu
- choose acquire
your scanner software opens and you make the final tweaks there,

post back and let us know what happens

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hi im running windows 7 professional 64bit,i have a hp laserjet printer scanner,and i have adobe reader installed,but when i scan a document it wont let me make it pdf its scanning as a tiff and i have option to change to jpeg and one or two more but no pdf,someone was saying you cannot scan documents to pdf anymore on windows 7 is that the case?


someone was saying you cannot scan documents to pdf anymore on windows 7 is that the case?Hogwash.I scan documents and save them as a .pdf on a regular basis. In fact, on Feb. 2 I was able to scan and save something as a .pdfWindows 7 has nothing to do it, at least that is how I see it.Saving as a certain file type is a function of the printer/scanner.What is the model number of the HP printer?Have you been able to save a scanned document as a .pdf in the past?

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When I scan a text doc to my email it prints out part of it mixed with goobly-gook that is unreadable......what do I need to do or not do to correct this. Have HP 5100 series and Win98

Also what does twain mean? What is one doing when one is twaining?

Thx in advance


How do I scan a preprinted application to my computer and have the capability to fill in the information on the computer and then either print it or send it via email etc. Do I need a special software for this? I have Wordperfect 12 and wonder if I could use this? If so how do I use it? Thanks for the help.


If your scanner is OCR capable, you can use that.Most scanners come with OCR software, these days.OCR - Optical character recognitionHere's an explaination:Optical character recognitionIf your scanner doesn't come with it, here's a free program you can use:simpleocr

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I have windows vista 32 bit and a Brother all in one printer and can't scan more than one page to fax. I also seem to be having a problem with OR software. When I bought the all in one I was using windows XP. Can anybody help me?

A:Pc-fax scanning

I had similar problems (and a lot more) with my Brother multifunction. The scan would not work properly and the OR S/W was for the birds. I fought Brother for 18 months and they finally agreed to take it back for €120 (I paid €340 for it). Their support was completely useless too.

PS: For the OCR problem you might try this program:

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I've started using win 8 and having trouble scanning to PDFs, used to have acrobat 7 standard on my old vista PC currently i convert but would like to scan directly to PDF.

is there a free solution to do this? can anyone recommend if there is?


A:Scanning to pdf

I know there is a scanning app at the Windows store and also found one there specifically for Brother printers but these don't have features I used to have through my Brother MFC-5840CN before moving from Windows Vista to 8.1. Has anyone found any free or not-too-awfully-expensive apps or programs to do this?

Note that I somehow utilized an old driver on my first Windows8.1 64-bit computer but, after getting a new one recently, I haven't been able to duplicate that. HELP!

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i just inherited my mother-in-law's computer. I now have Vista with my hp950 printer all-in-one. How do I scan a photo? (I also have ZoomBrowser). Pklease forgive my ignorance! (And simple speak. please) Thank you!


I will delete your other post, since you need to post only once.
I am not familiar with that scanner. Here is the Manual, which will answer that question and any future questions, if you save the PDF file to your documents or print it.
Manuals for HP PSC 950 All-in-One Printer - HP Customer Care (United States - English)&

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OK is their software i can use that lets select all and then copy a scanned Document into word or e mail so i can show others the form letter i got ? I am trying all things i can think of and the choices that my kodak ESP 3250 printer gives me but so far no luck . .

And what can i use to copy/paste a scanned doc; is that possible so far no luck . .

Thanks . .


You can try Simple OCR It is a free program you can download fro here http://www.simpleocr.com/Download.asp The better and best programs are very expensive Costing upwards of $400 and $500

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I currently have a standalone HP G95 (four-in-one) OfficeJet printer. How can I scan documents so that they comeup as PDF ?

A:Scanning on the HP G95 into PDF.

I'm guessing the software has an option to default to PDF option? If not you can maybe try Nitro or something to convert what you have into a PDF. http://www.nitropdf.com/

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I recently purchases this printer. I've been using the HP all in one remote app on my iphone to scan/print docs. How can I get this app/icon for my desktop? I have a MacBookPro. I went to system preferences and got to a dead end. More than anything I would like to be able to scan a document without having the have my phone around.


Please download the HP ENVY 7640 e-All-in-One Printer series Full Feature Software and Drivers for MacBook pro from the following weblink: http://ftp.hp.com/pub/softlib/software12/COL55968/mp-134725-2/HP-ENVY-7640-series_v12.39.0.dmg

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have hp office jet 500. ME. have no problem scanning with machine. have a document in german that i want to translate into english. have a web site that does this for me when i copy or paste an item to the site. after, i scan, my pull-down menu does not allow me to cut or copy, tried to drag the item to the web-site all to no avail. how do i get the item over to the web-site so that it will translate for me. HELP !!!!!!