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XPS15z only turns on when battery not plugged in

Q: XPS15z only turns on when battery not plugged in

I have an XPS 15z. About a month ago the battery stopped charging and after some quick googling I determined it was likely a charging jack problem. So I ordered a new one from Dell via Amazon (my laptop is several years old and no longer under warranty), and in the meantime used another laptop. Today finally had free time to install new charging jack.
Good news - the new jack works! Bad news - the laptop will only turn on if the battery is disconnected. If I try to power on with the battery connected, the charging light on the laptop flashes red (usually signals low battery/not plugged in), the laptop makes a brief startup noise, and then dies. This happens even with AC adapter plugged in. With AC adapter plugged in but no battery the laptop turns on normally. I've tried discharging static (unplugging battery and adapter and holding power button for 10 secs) but this does nothing.
Any ideas? Would a connected dead battery prevent the laptop from powering on? Did not using the laptop for several weeks do something to the battery? Any help/suggestions would be appreciated, thanks.

RELEVANCY SCORE 200
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A: XPS15z only turns on when battery not plugged in

Hi Whatthebattery
Thanks for writing to us.
Please try another battery if possible.
Without the battery, with the ac adapter connected power up the machine, post powering on connect the battery, let us know if any changes with this procedure. Also check if the battery charges. If yes, then update the BIOS from support.euro.dell.com and let us know how it goes.
Check in BIOS the status for ac adapter and battery as well and keep us posted.
Do try this battery on another machine if feasible.
Do provide us your system tag#, email address and name via private message,by clicking on my name in blue and then select send a private message
Regards

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RELEVANCY SCORE 78

As the title says.

My battery is 100% charged, when i disconnect the power lead after 30 seconds or so my laptop powers off.

I bought a new battery today charged it to 100% and it does the same thing
Any ideas please

A:Dell Inspiron 7720 Laptop - Battery 100%, turns off when not plugged in, have tried new battery

harrrrrrry.Cable LooseIf you have a cable that is loose, try removing the cable and reconnecting it and make sure it is firmly in place.If the cable is still loose, check for any bent or broken pins or damage to the connector or cable.If there is damage to the cable that is causing it to become loose, the adapter and or cable will have to be replaced.Check the BatteryRight-click the battery icon in the lower right-hand corner, then click Dell Extended Battery Life Options. If this option is not available, proceed to Step 2. Click the Battery Health tab. Make note of the message on the page, when the battery shows as "This battery is performing normally", then the battery is performing as it should.Make sure your bios is updated. You can also run the diags. click the link below.http://dell.to/2k3NUrHTo run a full diagnostic on your computer, go to the Dell PC Diagnostics page, click the Advanced tab and click Run Diagnostic. Uninstalling & installing the Battery DriverIf the above steps don’t resolve and you might need to uninstall the battery driver, and then restart your computer. Follow these steps:Open Device Manager by clicking the Start button Picture of the Start button, clicking Control Panel, clicking System and Security, and then, under System, clicking Device Manager.‌ If you're prompted for an administrator password or confirmation, type the password or provide confirmation.Double-click Batteries.Right-click Microsoft ACPI-Compliant Con... Read more

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RELEVANCY SCORE 71.6

Hello, I have a 3 yr old Ideapad Z510(that came with Win8)which worked absolutely fine until recently. If I plug in the charger when the laptop is on, it abruptly turns off and would never boot again until I remove the charger. However, this is not how it behaves every time. There are some rare instances where I could still operate the machine with charger plugged in.  When turned off, battery is charging and also goes to full 100%. When turned on(battery mode) it does not drain rapidly - I could still get a fairly decent stand up time. So I am assuming the battery is good. I don't see any thermal issues either. Things I tried:-------------- > Tried with a different charger - no help.> Updated the firmware - no help.> Update the entire driver pack - no help.> Applied windows patches, reinstalled and also upgraded windows to Win 10 - no help.> Reseated the battery and associated cables - no help.  I am not sure if there is anything that I could do to at least diagonize the problem before I give it to the service station. Any pointers on this is much appreciated   Thanks much in advance.

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RELEVANCY SCORE 58

Hello Lenovo people! I have a frustrating battery issue question that probably has been answered somewhere in this long thread.But anyway, here goes. The battery on my Yoga 720-13IKB is discharging when plugged in. Ive tried every variation of battery software choice - best battery - best performance and in between, but doesnt seem to make any difference. The battery status in Lenovo Vantage shows that its good. I changed and purchased a new battery charger and still the issue persists. The only time it charges is when I shut down the laptop overnight and plug it in. Because its the Yoga 720-13IKB I cannot take the back off very easily as it held on by tiny scews that I dont have the tools to unscrew ( as in to reset the battery)  I'm thinking it must be a software issue - but I could be wrong? Any more expert opinions than mine would be super! Thanks in advance johnny

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RELEVANCY SCORE 54.8

I have an XPS 9550 6th Gen running Windows 10 (Just over 1 year, out of warranty).
The issue is when the charge plug is plugged in and hovering over the battery icon it says that battery is charging.  However the battery is not charging but discharging until the laptop switches off.  The only way for the battery to charge again is to deplete the battery until the laptop is unresponsive when the power button is pushed to switch lap top on.  Once there is no residual power in the battery it will start charging again to 100% after which the cycle repeats, discharge.
Things I have tried.
Latest Bios update - no change
Another A/C charger - worked ok for a few days
Replaced battery - no change
Bios settings - reset to default (info related to battery and A/C charge reports all good)
F12 - Dell diagnostics, reports all good
When Battery is disconnected the laptop works normally
The laptop charge socket seems tight and secure
I have searched the internet exhaustively but have not found this same issue reported.  The only feasible way I can use the laptop is to disconnect the battery.
Can anyone suggest anything?
I would also like to disable the battery instead of having to open it up to disconnect, is this possible?
Any help would be much appreciated, thanks 
Andrew

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RELEVANCY SCORE 54.4

hello, Ive had the yoga 900s for over a year, and in the last few weeks, suddenly my battery is acting out. I can charge to 100% and it works fine until around 20% when it suddenly shuts off with no warning. I concect the charger, and turn it on - the battery gauge always states 0%.  why did this start happening - is ther something I can do, or do I need to get it to a lenovo center? thanks,Nir

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RELEVANCY SCORE 54.4

Ever since yesterday I've had this problem, I tried several solutions and none of them worked. Basically the problem is: The laptop only works on battery now. When the battery is at 0% the laptop turns off even if the AC is plugged in. To make matters worse, when the laptop is on I get this message "plugged, not charging". So basically the AC no longer works by itself and only charges the battery when the laptop is off. Here is what I tried so far:- Changing the settings on the Lenovo Energy Mangement tool- Uninstalling the Lenovo Energy Mangement tool - Taking off the battery and AC, pushing the power button for 30 seconds, putting them back in and turning on the laptop.- Starting the laptop on safe mode- Praying to God None of these things worked. Somebody help.

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RELEVANCY SCORE 54.4

The battery light is blinking white. It says that the power source is plugged in, but the battery is not charging. I've run a battery test and it came back as passed/ok. Any help is greatly appreciated.

A:Battery Light Blinking - Power Source Plugged In, Battery No...

As we have properly undertsood your issue you are facing issue in battery issues: Please read this information if you can : Common causes of the error plugged in not charging can be because of the following: Faulty charger. Some chargers supply power to charge the batteryseperately for the power to run the laptop. Nitin singh guleria  

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RELEVANCY SCORE 54

My battery all of a sudden won't charge. The computer works with remaining battery (when AC is not plugged in). The computer works with the battery removed when plugged in. But if battery is in and the computer is plugged into the outlet, it does not charge the battery, nor does it recognize that it is plugged in. It only tries to run on the remaining battery. WHen the battery is in and the computer is using the AC adapter, I get a blinking white light next to the plug for the AC adapter. I have two separate batteries, and it is doing the same thing on both batteries. I have tried deleting the  Microsoft ACPI-Compliant Control Method Battery and the Microsoft AC Adapter in the Device Manager section. It didn't fix my problem. I also used HP Support Assistant's HP Battery Check diagnostic tool. It says my "battery is functioning correctly, but the AC adapter is not attached. To completely test your battery, please attache the AC Adapter." The strange thing is, my AC adapter is plugged in, but the computer thinks it is not attached. So it is not recognizing my AC adapter when the battery is in. But does recognize and use the AC adapter when the battery is removed.  Does anyone have any recommendations for a fix? Thank you!

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RELEVANCY SCORE 54

Hey there,
I've been using my upgraded Inpiron 17R SE happily for a couple of years by now. I've even gone as far as buying an 128GB SSD to futureproof it. This is the only drive - besides the DVD drive - currently present in the laptop. However I've had an issue for quite a while:
Whenever I try to boot the Laptop only using the Battery (even fully charged) it Posts then loads Windows and turns of just before the Login-Screen (I can't see it). When I proceed to turn it back on, it Posts then beeps and says that there is a Real Time Clock Error and gives me the option to proceed booting or to enter Setup.
This however doesn't occur when using the Power-Brick. Moreover it isn't always the case. Sometimes the Laptop boots and works fine just using the battery, but then upon opening a Programm (while under battery-power) it shuts of and gives the same error message again. If it decides to work the battery still lasts for 2-2.5 hours.
I'm really confused to what the problem is. It could be a power delivery problem, but it's still the original battery and laptop with only the HDD changed to a SSD.
I'm aware of it being a rather old machine, but selling it is my only hope for getting a new laptop for college, but I can't sell it in this state. 
I'm at a lost and really really sad because of this issue. I'm sorry for any typos or grammar mistakes, I'm a non native english speaker.

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RELEVANCY SCORE 54

Hi, There seems to be a problem with the power management on my T570. I have two batteries, and I think the main one to be used is the battery 2. Sometimes, I'll be working unplugged, and my computer randomly turns off. Not the usual "Windows turning off" sequence, but an immediate blackout with no feedback. When I turn the computer back on, I see that Battery 2 is at 0% and Battery 1 is now in use. It does seem to be a problem in the power management, no? Thank you,Fred

A:My computer turns off immediately when Battery 2 reaches 0%, even if Battery 1 is 100%

Sounds like power management or battery reporting status wrong.  Are you still under warranty? If yes, call support first.  Can you get (borrow) another battery to try?

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RELEVANCY SCORE 53.6

Hey Guys,

I've looked online as to why this could possibly be happening. People are saying that the USB i'm plugging in is drawing too much power which causes the PSU to shut off in turn turning my computer off. Or there's some sort of short happening that causes my computer to turn off to begin with. I'm not sure why this would happen and I'm hoping some one can enlighten me as to how I can fix this. I've provided my specs below so you don't have to ask.


P.S. I'm plugging a USB data cable and nothing is even attached to the USB cable. I barely even touch the USB port and my computer turns off.

Windows 7 Ultimate
Patriot 8gb RAM
Corsair 750 watt PSU
GeForce 550Ti GPU
AMD Athlon II x4 CPU
ECS MCP61M-M3 Motherboard

A:Computer Turns off when USB plugged In

Most likely cause would be a short.

Are you plugging into a port on the motherboard or a Front USB?

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RELEVANCY SCORE 53.6

1. Product Name and NumberHP Pavilion DV2540ev 2. Operating System installedWindows Vista 64-bitSo,i have the above HP Pavilion with windows vista installed.All of a sudden when i plug in my laptop to the socket then the laptop just powers on by itself without me pressing the power button.The same behaviour occurs with the battery attached to it and with the battery removed.In both occasions the laptop just powers itself up when i plug it in.I have tried a bios reset but didnt seem to do anything.Any suggestions? 

A:Laptop turns on by itself when plugged in

So should i assume that no one from the HP staff knows how to deal with that kind of problem?

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RELEVANCY SCORE 53.2

Hi, I have read many people have similar issues for other models other than my Thinkpad x240 20AL but removing the battery won't solve my problem. It is plugged in, it says plugged in but battery is not charging (none of the two batteries this laptop has). I have gone to Driver Manager and uninstalled the 3 Microsoft drivers under battery section. After restarting or scanning for new hardware these drivers appear again and the problem is not solved. I have restarted de computer. Problem not solved I have removed the batter and put it back. Problem not solved. After one night, I switched on the laptop and one of the battery has charged. Right now it says plugged in, charging and it shows already 100% although it keeps charging. The other battery still shows 98% not charging.. I believe this must be a software issue, some power management that prevents the laptop from charging the battery. But where is that software and how to configure it or remove it? I have looked for Lenovo Power Management and similar and it is not installed on my laptop. Anybody knows what I am talking about?

A:x240 - battery - plugged battery not charging

I have a very similar problem, how was yours fixed in the end?Someone please help, very frustrating!

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RELEVANCY SCORE 53.2

For a few months now, at some point my battery would indicate nn% (plugged in, not charging) and would maintain that charge as long as it was plugged in. Running on the battery, the charge would eventually diminish and in order to get the battery to charge again, I have gone through to process of uninstalling the ACPI Compliant Control Method Battery in Device Manager. Usually within 24 hours, things would revert back to plugged in, not charging. However, that is no longer remedying the problem. (When this was an issue the indicator light next to where the AC Adaptor plugs in would flash blue. Also, I upgraded from Win 8.1 to 10 a few weeks ago, but this issue has been occurring for a few months now). Now the battery reads 2% (plugged in, not charging) and when I use the HP Support Assistant to check the battery, I get the message ?HP Battery Check was unable to access the battery?. I have performed a hard reset, reset the BIOS, and updated the BIOS, all to no avail. If I unplug the adaptor, the computer shuts off. Any suggestions for additional fixes? I have seen one additional suggestion to do a system recovery but I have not yet made a recovery disk for win 10 (I do have one for the win 8.1), and would it make any difference anyway since the plugged in, not charging problem was occurring under win 8.1?

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RELEVANCY SCORE 52.8

I have an ideapad z510 which I have been using without any problems for the last 2 and a half years or so. For the last few weeks, it won't turn on if it's unplugged: the lights under the keyboard turn on for a brief moment, so does the power button, but then it all stops. When I plug it in, the first time I press the button it doesn't turn on either (same behaviour as when unplugged) but on the second attempt it turns on propperly. Once running, I can unplug it and it will keep working propperly.  What could be going wrong? How could I fix it?  For your interest: I cannot (easily) remove the battery, in case that matters.  Thank you for your help Leo

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RELEVANCY SCORE 52.8

I have an ideapad z510 which I have been using without any problems for the last 2 and a half years or so. For the last few weeks, it won't turn on if it's unplugged: the lights under the keyboard turn on for a brief moment, so does the power button, but then it all stops. When I plug it in, the first time I press the button it doesn't turn on either (same behaviour as when unplugged) but on the second attempt it turns on propperly. Once running, I can unplug it and it will keep working propperly.  What could be going wrong? How could I fix it?  For your interest: I cannot (easily) remove the battery, in case that matters.  Thank you for your help Leo

A:ideapad Z510 - turns on only if plugged in

Hi leocasasola, 
 
Welcome to the Community Forums.
 
You can start with the power check out guide from the hardware manual (page 21-22) testing on the integrity of the AC adapter and operational charging to isolate.
 
Further steps may require certain tools and skill as board level checking (power board , systemboard ports and chips etc.), so it would be best that you take time to back up your data while you can and check on your local service center.
 
Regards

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RELEVANCY SCORE 52.8

I do the tech work for a small family business and they have a Dell Dimension 4600 (2.4Ghz, 2.5GB RAM, 80GB HD) that recently developed a problem.

I was told that every time the person plugs the power into the computer, it starts up automatically. As I'm told, he doesn't have to turn on the power button on the front of the CPU, it just starts up and runs normally.

The only recent changes I made to the computer was installing a new backup program (Macrium Reflect) and I recently installed 2GB (2x1GB) of RAM. Does anyone have any initial ideas on what the problem may be?

Thanks!
 

A:Solved: Computer Turns Itself On When Plugged In

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RELEVANCY SCORE 52.4

I have an older HP Pavilion A1350N pc that I am trying to get to work properly. I plug the power cord into the back and into the wall and it immediately turns on without me pressing the power switch. It happpens every time I try and I have no idea what the problem is.
 

A:plugged in pc, immediately turns on without pressing power

I forgot to add that upon this happening, the power button becomes unresponsive.
 

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RELEVANCY SCORE 52.4

So I apologize ahead of time if I'm breaking any noobish rules, I'm only slightly frantic here... Any help at all would be greatly appreciated!!

I own an Alienware m17x r4 that's about 3 years old. I was playing a game on it and it just suddenly turned itself off (had my headphones on and heard kind of a popping sound, dunno if relevant). I checked the cable because it comes out sometimes, but it was still plugged in, but the light on the cable where it plugs into the laptop itself was turned off.

I thought the cable connected to the power brick had come unplugged but that was okay too. I plugged the cable into a different outlet and the light came back on (it wasn't plugged into the laptop at this time) so I plugged it back into the laptop but the light immediately went out and nothing. I tried unplugging the outlet cable from the brick and plugging back in, but no dice. (did this a few times with light coming on but turning off when plugged into laptop.)

There's a button on the bottom of the laptop right by the battery that when pressed, five lights turn on. Just noticed this so I don't really know what it means; I'm assuming it tells me how charged the battery is. If so it's telling me the battery is fully charged then. Anyway, tried turning on without charger, nothing. Tried turning on without battery in and with charger plugged in, nothing.

I'm hoping that it's somehow both the battery and the charger are bad, but before the computer turned off in the middle ... Read more

A:Laptop won't turn on; charger turns off when plugged in

Greatings pinkgalaxies and welcome to the forum I will try to answer all the questions I can.






There's a button on the bottom of the laptop right by the battery that when pressed, five lights turn on. Just noticed this so I don't really know what it means; I'm assuming it tells me how charged the battery is. If so it's telling me the battery is fully charged then. Anyway, tried turning on without charger, nothing. Tried turning on without battery in and with charger plugged in, nothing.



Correct if pressed and released tells you what the charge is. If held down the amount of light that light up tell life of battery or something to that effect.






I read somewhere about a bad charger overloading something or other. Could this be possible? Also, my main concern is the things on my laptop. I can do without it for a few days or whatever as long as I know my stuff is still safely contained within. I guess I'm just looking for a little assurance here, Ha.



I have a power for one of mine that when it get to hot it cut off one it cools then back on. I do not think that is the concern here. The data is safe is stored on a hard drive (disclaimer unless the drive is going bad).

What I think is going on one of two maybe three things

1. Replace the power brick with a new one form Dell.
2. The board that is in the system that the power plugs into is bad.
3. The power switch is bad may need to be replaced or cleane... Read more

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RELEVANCY SCORE 52.4

Hi All, When my battry level goes below 9% and if i plugin my charger, laptop display goes off but still laptop is running and even audio is playing. how to fix this problem ? model is Envy dv6 and win8 os.

A:My laptop display turns off when i have my charger plugged i...

hiYou need to adjust the power option & actions on low/critical battery.First, follow this route,Control Panel\Systems & security \Power OptionsORYou can open power options by clicking battery icon in your system tray bar (near clock) alsoIn Power Options Menu,click "Change Plan Settings".Then, click "Change Advanced Power Settings"There, first you have to first choose your active power option (High Performance,HP Recommended or Power Saver)below that tab, find and expand the group "Battery" and you should choose what you wish to do when the battery reaches low/critical level and how you want to define the low and critical levels.For example,if you don't like shutting down when the battery is low, you can choose either sleeping or hibernating and you can define your own limit of low and critical battery levels.You can change the display setting too to off/sleep. Just look, expand display group -- it'll be there in that list.Hope this helps, post back if it's not resolved..thanks,

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RELEVANCY SCORE 52.4

Hi,

For the past few weeks, my Samsung laptop has been showing the 'You may need to replace battery' on my Windows 7 OS computer.

Today, I plugged in my computer to the power socket and turned on the computer. For a while, the power indicator was lit in red color without any other kind of response.

After a while, this turned green, and the computer turned on while pressing the power switch. On bootup, the computer asked me to either 'launch startup repair' or 'start windows normally'. Even before I could respond, the computer turned off..Pressing the power switch does nothing..but every now and then, the computer turns on by itself and turns off before the intro 'Samsung' name is displayed. This has been continuing for a while.

Is there anything I can do to fix this issue?

Thanks a lot.

-------------------------------------------
Specs:

OS : Windows 7
Model : Samsung R428 (the specs I could gather from the internet are :

Intel Core i3 350M Dual Core Processor (3MB Cache, 2.26GHz Speed)
4GB RAM
6 Cell LI-Ion Battery
 

A:Solved: Laptop Turns On & Off When Plugged Into Socket

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RELEVANCY SCORE 52.4

I have an older HP Pavilion A1350N pc that I am trying to get to work properly. I plug the power cord into the back and into the wall and it immediately turns on without me pressing the power switch. It happpens every time I try and I have no idea what the problem is.
 

A:plugged in pc, immediately turns on without pressing power s

I forgot to add that upon this happening, the power button becomes unresponsive.
 

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RELEVANCY SCORE 52.4

My Lenovo G50-80 laptop automatically turns on whenever I plug it into a power source. It has never been this way as I only just noticed a couple of hours ago. If I switch it off and plug in the power cable it automatically powers on by itself. Also, I noticed that whenever I close the lid (which sleeps my pc) and open it, the mouse doesn't function anymore. However, this happens like 60% of the time. Please does anyone know what could cause these problems, are they related and their possible fix? I just noticed all the problems within the past 2 days. Thanks in advance.

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RELEVANCY SCORE 51.6

I have been using an external Samsung 24" high resolution monitor when I'm using the XPS15z at home (at my desk) with no issues.
Today I decided to go for the Windows 10 Pro upgrade. It took a few attempts (like demanding I uninstall the Cyprus driver, and a couple other glitches related to Avast and other security software).
After completion of Windows 10 installation, I could not use the external monitor (Windows 10 says I do not have a driver to support a 2nd monitor, and no monitor was detected).
Another bigger issue is the resolution. My Windows 7 settings have always been 1920x1200.
Now I can't go above 1020. This is really annoying.
My laptop also has an NVIDIA GeForce GT 525M, 2GB video card, which has far more than this miserable 1020 resolution.
I hope Dell will assist in getting these drivers updated soon.
Thanks.

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RELEVANCY SCORE 51.6

I am facing a problem while playing any game on charger plugged in mode my laptop Lenovo G50-70 turns off and when I play the same game on battery mode it run flawlessly. Please help me out. It's so irritating because battery drains out in 1 hour. 

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RELEVANCY SCORE 51.6

This is the very serious problem , iam facing during the charging . When i plug in for charge, laptop screen goes black and i cant see any more, i connect to my TV if iam in home , otherwise i cant work 

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RELEVANCY SCORE 51.6

Hello, I recently purchased a Lenovo Yoga 910 for some school/ database work. My plan was to, at my home office, have the laptop plugged into my TV via USB Type-C and HDMI cord. I cannot remember exactly what had happened when I first connected the HDMI cord, but I do remember that the laptop could not pick up my TV's signal, and I had accidentally set my laptop to display what was on the second devices screen(TV which was not detected). Now, whenever I plug the USB-C/HDMI cord from my laptop to the TV, my screen is black and I cannot reverse the mistake I had made. Does anyone know a method to fix this without reseting my laptop? Thanks!  

A:Yoga 910 - Screen turns Black when HDMI is plugged in

Hi MattLibo,
 
Welcome to the Community Forums. 
 
If this was just a configuration issue, doing a system restore jumping back the setting to a previous date would restore it back without you losing any files. 
 
Update us how it goes.
 
Regards

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RELEVANCY SCORE 51.2

Hi! i have an Hp eliteBook 8560p and when the battery is plug it shows me this thing Battery #1:1% available(plugged in,not charging) Battery #2:Not present what are my to do to resolve this?please help

A:Battery #1:1% available(plugged in,not charging) Battery #2:...

How old is the battery? You do not have a Battery #2 more than likely. That would be the optional modular battery not the regular main battery. 

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RELEVANCY SCORE 50.4

Hello all,I was using my battery power for as long as possible today. When the battery was almost discharged, I decided to plug in my adapter. However, it did not start charging. This happened before, but then I could just unplug my battery and disconnect the adapter, hold the on button for a while and then it would work again. Now this is not the case, and I do not know why.When I (desperately) connected my phone using the usb port, it seemed like the laptop was drawing a little power for a short time (the lighting of the on-button does not even work, but when I plugged in my phone , the light went on for about 1 sec. Whenever I plug in my phone I can turn it on for 1 second. I am wondering what the problem could be? I am sure that the socket provides current, so I imagine it could be something within the adapter (my battery worked fine, until it had no charge left). Ofcourse my laptop gets warm sometimes, but I do not think I burned any of the circuits, because I think (not sure) this would imply that also my battery power could not be used in that case. Please help me out if you have any info, I am working on my Master Thesis in Switzerland (I am from NL), so I really need this thing to work. Have a great day and hopefully somebody is able to help me. Ricardo

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RELEVANCY SCORE 50.4

Hi,
I am writing this as I have hopelessly tried all methods found online without success.
I have an XPS 15 bought in France. I move to Singapore and my original DELL AC adapter was spoiled. So I went to the nearest store and bought a third party adapter. Everything works out fine for a while... Now, my laptop won't charge anymore (stuck at 90%). 
My laptop only turn on if it is plugged under ac adapter. When I unplug the ac adapter, my laptop turn off.
When I turn on my laptop it says "this battery charging is temporarily disabled, press F2 for entering BIOS Menu". In BIOS, under battery health it is said "this battery is temporarily disabled, please turn off the computer and try again when the unit is back to operational temperature" I have this problem systematically, my laptop is not heated.
I even bring it to a repair shop here in Singapore; but they do not even have the parts to test. 
Please help. 
I am willing to buy a new battery or new adapter, but I am not even sure if that's the problem.

Thank you

A:Dell XPS 15 - Built in Battery, "plugged in but not charged", battery disabled

Please list exact Dell model and version of windows. Example: Dell XPS 9550, windows 10

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RELEVANCY SCORE 50.4

I have a Dell inspiron 15 M5010 and i recently bought a new battery. It's not a Dell battery but a Ninja Battery. As i started charging it i noticed it doesn't charge. I thought it was a defective battery so the company sent me a new one. It didn't make a difference.
Is it my AC Adapter? or because i need a Dell battery? I tried everything except update the BIOS because it needs at least 10% battery to run. Sadly i have 5%. Please help. 

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RELEVANCY SCORE 50

Hello guys,
I've done a extensive search on the internet and couldn't find any answer to my problem. I have a Dell XPS15z for quite a while. Last year my battery stoped working, and since I already had a new PC, I left it alone.
Well, I've decided to give the old friend a new shot at, so I bought a new battery, installed it and did the first 8h charge that the manual indicated. However when I first got to use it, after I pressed the power button the laptop would show signs of activity (power button led on, HD spinning, fans working), but the screen stays blank and no matter wich key I press the laptop emits a beep. If I leave it like that, after a while there are no changes at all.
So, can anyone please help me with this predicament?
Thanks in advance.
Raphael Carlos

A:XPS15z L511z won't boot (blank screen ) and beep at any key stroke.

 " but the screen stays blank and no matter wich key I press the laptop emits a beep ".

Please listen to the beeps again and then click on the link below. Report back your findings.
EDIT/ Beep Codes and PSA Diagnostic Chart
If an error occurs during startup that cannot be reported on the monitor, your computer may emit a beep code that identifies the problem. The beep code is a pattern of sounds: for example, one beep, followed by a second beep, and then a burst of three beeps (code 1-1-3) means that.....
Read More.....>>>>
en.community.dell.com/.../3624.beep-codes-and-psa-diagnostic-chart

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RELEVANCY SCORE 50

Hello! Yesterday my laptop was working just fine, and today when the battery was about to die I plugged it in. After it was done charging I unplugged it, but then the whole laptop shut down (despite the battery being on 100%). I tried turning it back on, no luck, gave it a couple of minutes and tried again still to no effect. I plugged in the charger again and only then did the laptop switch on, and I now notice the light where the cable is blinks super fast and is red. If i unplug it, it shuts down again.I read that I might need to change the battery, but the laptop is pretty much brand new - maybe a little over half a year old. I've also been told that the warranty might not cover issues like this, but I couldn't find anything in the actual booklet, so... is that really the case?

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RELEVANCY SCORE 50

Hi, I'm new here. I have a x230 Thinkpad whose keyboard is no longer working completely (some letters, arrow keys, and the space bar) after liquid was spilt on it. Now, we purchased an external keyboard and initially, it had worked well. Some time later tho, the built-in mousepad started to lag (sharing the same fate with the above dysfunctioning keys), so we bought a wireless mouse, too. When these two are used together, the external keyboard fails to work. Then, when only the external keyboard is plugged in (bec the mousepad works), as I press any letter/key, the monitor turns black and the laptop goes into sleep mode in no time. When I press the power button to unhibernate, the screen goes back to normal, until I press any key again on the external keyboard that it goes black and sleeps again. It's soo frustrating esp. when I need to type in MS Word. I tried to search for any troubleshooting for this but can't find any in any thread. The only thing that helps now is the on-screen keyboard, yet it's time consuming and distressing esp. when I need to meet a deadline. I hope someone can help me with this. Thank you in advance. Jane

A:Thinkpad x230 screen turns black then sleeps when external keyboard is plugged in

Hi, Sounds like liquid splitting on laptop's keyboard lead to short circuit that any input signal from physical keyboard, including the external one, wrongly redirect as the power button and make Windows go into hibernation.Try to totally dismantle the laptop keyboard out and test if the external keyboard works. If it works, and your laptop connected with a docking that have power button on it, you can keep working with this setting. If not, you probably need to replace a new laptop internal keyboard.  





"May the Force be with Lenovo"

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RELEVANCY SCORE 49.6

I have a Lenovo x201 laptop, It has been sent back for repairs from employee.At first, the fan seemed to be not working causing overheating. I then replaced the fan however the laptop kept shutting down as soon as sign in screen showed up.I think there is a FAN issue where it doesn't run because of low computer usage causing the laptop to crash.I have found a workaround which is a weird way.So if I REMOVE the battery from the back and PLUG in the adapter, the laptop works just fine. I have to care to not unplug the cord accidentally. When I start the laptop + signin everything works fine, and I can hear the fan spinning where before, when the battery was plugged in, It used to idle causing a crash.Now if I put the battery back in. WHILE it is PLUGGED IN and on desktop screen, it SHUTS OFF in a matter of seconds.I concluded that the BATTERY causes the FAN to IDLE which in turn shuts the LAPTOP off because it is thinking the FAN is FAULTY.Now I am on a domain at the moment, so I cannot download a CPU Fan Management Program to keep the fan at a steady X%.ANY IDEAS ? Thanks in advance. Meghz

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RELEVANCY SCORE 48.8

my device is Lenovo Y50-70my computer is always plugged in and i dont know that will affect the battery life or what ? so i what to know what is the best way to use the battery when it always plugged in  with my regards thank you , 

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RELEVANCY SCORE 48

Hi there! I've been having a problem with my charger for a while now but it wasn't serious until recently. A month or two ago, my charger went from working completely normally to suddenly not being recognised. This wasn't a big deal, however, because by holding the charger a certain way to the left (kind of twisted) or bringing it underneath the laptop, it would charge like normally. For the past few weeks, however, a notice has been popping up saying

"The AC power adaptor type can not be determined" and then that follows up with a message underneath that stating that I should use a dell charger (this is the original dell charger we got with the laptop)"

This message however didn't matter back then because, by twisting the charger a bit, it would charge and so the message was irrelevant and would only pop up when the charger was plugged in and not twisted (as far as I can remember)

Over the past couple of days, though, i've noticed for my battery sign to sometimes randomly change to an X and, when you hover over it, it says "no battery detected." It will then randomly, a second or two or a few minutes later switch to "plugged in, not charging" and then to "plugged in, charging"; fluctuating randomly and for different intervals of time between these signs. This as well wasn't much of a problem as my laptop was still charging at times and therefore I knew it wouldn't run out.

Now, however, the... Read more

A:battery plugged in/not charging and then "no battery is detected"

What is the exact model of Dell laptop you have? Look underneath on the label for Model information
For Dells of that time period, you must use a genuine Dell replacement AC adapter or you will get the reduced performance at startup message.... the Dell adapters so I have read, have a chip inside that informs the BIOS of the laptop that they are indeed, genuine Dell adapters.

Read about this issue here- and especially about the little test you can do before your power is all gone- you should do it just once, and I think you will get the "Unknown" message....

http://www.laptop-junction.com/toast/content/inside-dell-ac-power-adapter-mystery-revealed

Note that there is more than just one thing that can be wrong- the motherboard, the adapter chip, the power jack.... Please do NOT attempt the adapter repair at that site.... The power jacks can be replaced by a good repair shop that does soldering on motherboards.

test yours and if you do need a Dell AC adapter they can still be found but it does take some hunting since a LOT of helpful sales sites claim "Genuine Dell Replacements" but I have tried some of those and they did not work but when a real Dell AC adapter was connected, that BIOS message disappeared.

look on the label of the LAPTOP and see what AC Adapter watt rating ....ex: 65watt or 90w..... yours calls for and purchase the correct model.

I can help you find a genuine Dell if needed but test things first. Hope you can do this before the ba... Read more

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RELEVANCY SCORE 48

Please what do I do my laptop keeps showing me 'plugged in, not charging' and I've tried different chargers to no avail

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RELEVANCY SCORE 48

Hi, I found a lot of answers on the topic but unfortunately none resolved it. So it's simple - the charger is not charging beyond 44% and recently it increased to 48%, and it says "not charging". Battery health is good, I updated the bios, reinstalled both battery drivers multiple times in multiple ways. I am using windows 10, desktop and longevity options for battery are disabled. Only thing I didn't try yet is turning off computer, battery out for 2-3h, etc. due to not having clear steps on how to perform it + would like to know if it's needed.
Appreciate the help! Thanks

A:Battery 44-48% not charging even though AC is plugged in

" Only thing I didn't try yet is turning off computer, battery out for 2-3h, etc. due to not having clear steps on how to perform it + would like to know if it's needed "

Please click on link below, hopefully it will be of help:
www.dell.com/.../soho_article_8

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RELEVANCY SCORE 48

i have been on forums and followed the steps given ( removing battery and ac power and holding down power button for 1 minute etc) and the problem persists. my laptop is just out of warranty and my battery cannot need replacing after only just over a year. ive also seen on forums that this is a common problem with HP, have updated bios and drivers, is there anything else i can do? please help

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RELEVANCY SCORE 48

My battery does not charge when plugged in (says plugged in, not charging).  Can't figure out how to fix it. Please help!

A:Battery not charging and plugged in

Shayna226 wrote:My battery does not charge when plugged in (says plugged in, not charging).  Can't figure out how to fix it. Please help! Hi, Kindly follow the steps here http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/windows-10-update-prevents-batt... Cheers!




"Education costs money; so does Ignorance"If my post has helped you, click the Kudos Thumbs up!If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

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RELEVANCY SCORE 48

I used a friends charger to charge my laptop on wednesday which was the 16th of november and when the battery charged up to like 86% i had the plugged in not charging notification. After this incident i still get that notifiation even when im using the original charger when the battery charges up to 86% . Can u guys please help me, im really worried

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RELEVANCY SCORE 48

my battery won't charge, it was 7% yesterday and won't open unless it was plugged-in, then i'd notice that the battery wasn't charging at all. do i have to buy for replacement? still, my laptop is in 2 months warranty. my laptop model is ee714c36. thanks..

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RELEVANCY SCORE 48

Computer plugged in...says its at 18%, not charging. Brand new. WTH?

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