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Unable To Install MFL-Pro Suite For Brother Printer

Q: Unable To Install MFL-Pro Suite For Brother Printer

Hello all,
Just bought a Brother mfc-5490cn and am having issues installing the software suite to print from a PC via an ethernet connection.

Every time I attempt to install it, towards the end of the installation while it is installing everything I get this error message.


An error occurred during the installation.
Please restart your PC, ensure all applications are closed
- Then reinstall "MFL-Pro Suite".

ISO34- InstallNetworkDriver - 1

When I hit the "Ok" button, the installer hangs and I have to end task it.

Any ideas as to what may be causing this?

I am running Win XP Pro service pack 3 using an admin account.

Thanks in advanced.

Preferred Solution: Unable To Install MFL-Pro Suite For Brother Printer

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: Unable To Install MFL-Pro Suite For Brother Printer

I would try installing it in Safe mode
If you do it in normal mode, I would disconnect from the net, turn off your AV, firewall, and any spyware scanners that monitor registry changes like Spybot's Teatimer function

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Hi since changing to W10 I am unable to install the above on my lap top, both worked fine on my old vista machine, little notice comes saying something like ..incompatable with the O.S, is there away to get around this ?
The printer, an Epson DX4400 is a few years old I know, but it is still very good and I dont really want to get rid of it, any help / suggestions would be appreciated.

A:Unable to install Epson printer or Brother Labeller

Vista came in 2006 and Windows 10 in 2016.
Try Installing the Driver in compatiablity mode.Right click the Driver setup file and select properties>compatiablity>Run this in Windows vista.
50-50 chances that it should work.

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I have Windows Vista Home Premium 64 bit version and the install of the Brother DCP 7065DN is causing me grief.

The copy and scan functions are operable, but not the printer function.

I am logged in as Administrator in Vista.

Printing a test page returns an "access is denied" message.

So I try to open as administrator and trying the Print test page, returns message "Printer not installed"

I have tried the XP compatibility mode as well as XP and Win7 printer drivers but no success.

I have had no problem installed the printer on another hard drive with Win 7

Brother says my Vista is corrupted and contact support.microsoft.com . How nice, Doing a web search, it seems that Brother definitely has compatibility issues with Vista judging on all the posts. Unfortunately I see few solutions.

Any takers out there?

A:Brother Printer DCP 7065DN printer driver won't install

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Hi There,
I am having problems configuring my Brother MFC-7860DW printer on my home network.
I have connected the printer via ethernet to my home wireless router. I assumed it would pick up a DHCP address from my router but it didn't. When I ran a configuration page, it gave me a 169.x.x.x address. So I manually configured a static IP with the appropriate subnet mask and tried to print from my vista printer, however it failed to print. I tried to ping the printer with the assigned static IP and it said "destination host unreachable". I've re-set printer and turned it off/on and also rebooted the wireless router. Still same thing. I'm wondering if there is something wrong with the printer itself? I also have tested the ethernet cable with a laptop and it is working. I even tried adding a static IP reservation in the web admin page of the wireless router.
I'm kinda stuck. Any ideas? Pls help.

A:Solved: unable to network Brother printer

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Here I go again. I asked this before and the problem was solved. However I installed a new and upgraded mobo and cpu. The printer will not install now. For general safety I reinstalled W10 and all my programs. I downloaded and ran the Brother drivers setup.exe. All I get is "machine not found". This is so even though after running setup.exe the Brother mfc-j895dw printer appears in Devices and Printers each time I attempt the install though I remove that device each time. I even tried the previously failed cd install just in case but it still fails. Setup.exe runs and decompresses all the files into a folder Install which contains setup.exe. I deleted that folder and the driver download and tried running setup several times to no avail. I deleted the downloaded file, the Install folder, and the printer from Devices and Printers before attempting each reinstall. I disconnect the Brother from everything before starting setup and only reconnect it when installation says to reconnect. I also set the printer as the default printer each time to no avail.

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 10 Pro, 64 bit
Processor: AMD Ryzen 3 3200G with Radeon Vega Graphics, AMD64 Family 23 Model 24 Stepping 1
Processor Count: 4
RAM: 16310 Mb
Graphics Card: NVIDIA GeForce GT 710, 1024 Mb
Hard Drives: C: 111 GB (64 GB Free); H: 465 GB (369 GB Free); I: 931 GB (817 GB Free);
Motherboard: ASUSTeK COMPUTER INC., ROG STRIX B450-F G... Read more

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If you check posts by chuy123, he had the same problem as I do.An error message appears during installation of the Brother printer driver as follows: "An error occurred when copying file BRSM9569CDW_0000.DSI. Cannot copy file to destination directory." I spent over an hour with a Level 5 tech support person at Brother and he could not solve the problem. Any suggestions as to what can possilby be blocking the file from being copied?

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
Processor: Intel(R) Pentium(R) D CPU 3.00GHz, x86 Family 15 Model 4 Stepping 4
Processor Count: 2
RAM: 2046 Mb
Graphics Card: NVIDIA GeForce 8400GS, 1024 Mb
Hard Drives: C: Total - 39542 MB, Free - 13132 MB; F: Total - 20316 MB, Free - 12522 MB; G: Total - 26231 MB, Free - 21542 MB; H: Total - 29721 MB, Free - 29574 MB; I: Total - 30914 MB, Free - 30175 MB; J: Total - 45739 MB, Free - 41362 MB; K: Total - 21108 MB, Free - 6293 MB; L: Total - 21108 MB, Free - 21040 MB;
Motherboard: Dell Inc., 0X8582
Antivirus: Avast, Updated: Yes, On-Demand Scanner: Disabled

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I am running into a problem trying to install a Brother QL-800 label printer on a Dell Desktop running 64 Bit Windows 8.1 Professional. The driver installer was downloaded directly from the Brother website Support download page for that model. The installation procedure took a while and completed without any kind of failure or warnings.

The previously installed P-Touch labeling software could not find a compatible label printer and chose the Windows default networked laser printer as the output device. The QL-800 was powered up and connected by a USB cable to the computer before launching the P-Touch software. When I checked the Windows Devices & Printers control panel, the QL-800 was listed as a storage device under Devices instead of under Printers. I removed the device and ran the Brother cleanup utility to remove the drivers and then repeated the installation procedure with the same results.

The user had been using the P-Touch software with an older QL-550 label printer that was starting to have mechanical problems but otherwise was working OK with the P-Touch software. It was not connected to the computer when I removed it from the Windows printer list before I installed the QL-800 drivers. The software was able to immediately recognize and use the QL-550 when the USB cable was moved from the QL-800 to the QL-550.

What do I need to do to make the QL-800 install as a printer? I am leary of uninstalling the QL-550 drivers as the user does need to print labels on a r... Read more

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Hi, I cannot re-install my brother printer HL2170W. I have seen here a post that had the link to the website for the latest drivers...went there and when i unzip the file there is no setup file or even an executable file that gets zipped. Am i missing something?

Prior to this, I ran the install of the latest drivers (I think) from the website for 64 bit vista. Then it went through the installation and completed but the printer does not show up on the control panel. So, that is why I tried to follow the instructions posted here.


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I cannot find a driver when trying to install the printer over my home network.Printer is installed and working on Dell XP 3100
Printer has prevously been installed via usb on Tosh Win 7
Printer & file sharing are set up on both computers
Files and printers can be seen from the Tosh that are on the Dell.
When i try to install, I get error message that a driver cannot be found. Remeber the printer is installed locally on both machines... so drivers are present.
Does anyone know how to direct to the driver? I do not have an printer install disc... installed from download.


A:Install Brother HL-1440 as network printer on Windows 7

With my Brother, running the downloaded installer finds the printer already on he network. Sets it up and install the drivers. Otherwise, W& will try to use it's geneic WSD, which is not bidirectional.
I did have a problem that I resolved by completely uninstalling and re-running the latest installer from Brother's website. Hope that helps.

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Hope this is the correct Forum for Printer questions.
Is it ?

Have a 5 yr old Brother printer (HL-2140) which uses a TN-360 ink Cartridge.

A Brother branded "high yield" TN-360 goes for about $ 50. Wow.

I see that Amazon carries several other non Brother, but supposedly compatible
TN-360 cartridges by mfg. names I've never heard of.

Much, much cheaper.
Am willing to try one, but am very uncertain which of the brands to go with.

Anyone have any experience with non Brother labeled "compatible" cartridges ?
Any good ?
Which Brand should I try, perhaps ?

Note: It's almost worth buying a brand new Brother printer instead !

Thought on ?


A:Brother Printer and Non-Brother Branded Ink Cartridges ?

Hi, again:

You will likely find that the answer to this question falls into 2 major camps:
Only use OEM, branded ink from the printer manufacturer (or a trusted, high-volume, reputable seller), OR
It's perfectly fine to use knockoff, refurb, non-branded
I don't know anything about Brother, as I have been using HP printers/all-in-ones since the days of the printing press.

No matter which brand, in the printer industry, the ink/toner is how the manufacturer makes its money, not on the hardware.

There are many factors in the risk:benefit calculation, such as budget, volume of printing needs, need for optimal performance, etc.

My own personal experience for relatively heavy home/home office use is that it is not worth skimping on the cost of discounted ink/toner.
There can be serious quality issues with the cheap stuff (even branded, refurbished ones).
And there can be quality issues even when buying "new" OEM ink/toner from 3rd-party sites or even brick and mortar big box stores (the items may be legit, but they are stale).
If the price seems too good to be true, it probably is.
HP has a terrific ink/toner program -- 2 or 3 mouse clicks and I have the products on my doorstep 1 or 2 business days later, with free shipping. The price is highly competitive, and the ink/toner is always fresh and high-quality. This works very well for me.

Your mileage may vary, of course....
Cheers, MM
P.S. Did you resolve the other issue reported HERE??? If so, it helps us (a... Read more

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I had both Nokia PC Suite and OVI suite running. When they were seeming erratic , I thought of upgrading.
I am not able to upgrade or uninstall/repair the existing version. It gets stuck with a registry key saying the access is denied. I tried to get it cleared from regedit , but it is some other key the next time. Wonder if there were hundreds! Is there some way which would solve it. Other softwares are installing properly , hence I presume no problem with Windows installer...

A:Unable to install Nokia PC Suite.

In case of Registry keys which are intransigent (Unknown , no permission etc) , a way can be found by
changing the permission of the key. If there are many such keys , changing the permission of the parent key solves the problem. I could install Nokia related softwares without any issues thereon. The link is here
I have also reproduced verbatim the page.

'How to fix 'Error 1402. Could not open key: UNKNOWN...' Step-by-Step Instructions for Windows Vista/Seven/Win2K8-Server Users
Microsoft Windows users will find the following short tutorial useful for solving the 'How to fix 'Error 1402. Could not open key: UNKNOWN...' problem which is becoming prevalent in online forum postings. Please use this information at your own discretion. A Quick Overview When installing or un-installing Microsoft Windows component technologies on Windows Vista/Seven/Win2K8-Server (or newer) you may encounter a message box similar to "Error 1402. Could not open key: UNKNOWN\Components\C9AE13788D0B61F80AF18C3B9B1A1EE8\...",

This long number is not an "address" as many believe but rather a registry parent container key name (as a GUID) and its child name (as a GUID). The last "\" character separates the two parent/child GUIDs.
This is not related to Okino software, but rather to components which are usually provided by Microsoft Corp. The following tutorial will outli... Read more

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Hello everyone,

I just reinstalled my windows 8.1 pro because of usb driver corruption that occurred due to windows update driver update.

So i basically installed all my drivers using DRP(Driver Pack Solution) and all went well.

Then I wanted to install Asus Utilities like EZupdate,Aisuite,usb charger but none of their setup works .

Whenever I click on setup it starts some asus com services but after that nothing happens no setup screen is popping up it just quits.

And I am having problem only installing Asus Software other software are installing fine.

My pc specs are as follows:

1)Intel 4670 K
2)Asus Sabertooth Z87
3)12 GB DDR 3 ram
4)Windows 8.1 Pro X64

I already tried enabling and disabling UAC and smart-screen but that didn't affect the setup.exe.

I tried running all exe as admin that also didn't help.

There is no unblock button for the setup so it should work as normal.

I even re-downloaded the asus tools from their website still the setup wont launch.

I am using Bit-Defender Total security but i even paused protection and tried still the asussetup.exe nothing happens when i click it except starting some Asus service in task manager.

I tried some solution from asus forums running AI suite cleaner in safemode and re-try installation but still nothing happens when i click on asussetup.exe.

So I would like to know if any of you had similar problem or know any different solutions

Thank you for your time .

A:Unable to install Asus AI suite 3

We have similar systems. Mine is:

1) Intel 4670
2) Asus Gryphon Z87
3) 16 GB DDR 3 ram
4) Windows 8.1 Pro x64 with Media Center

No USB problems due to Windows Update.

No problems installing AI Suite III, though I only install Thermal Radar as the rest of it seems unnecessary at best. Thermal Radar OTOH provides excellent fan control and is very much worth using if you value silent computing.

No idea what "Driver Pack Solution" is or why you used it. While I've never heard of it nor have any idea what it is, I will nevertheless assert that it's bogus. At best, it's completely unnecessary and can add no value whatsoever. At best. More than likely, it's actively harmful. I don't care enough to find out, because it's completely unnecessary and can add no value whatsoever. At best. Software like that is not worth one millisecond of consideration.

Especially since you've just reinstalled, I would start over and reinstall Windows again from scratch. Then I would get the latest drivers directly from Intel and whoever else makes your hardware. The drivers on the Asus site are by and large outdated, but they will give you an idea of what all you need. I would not use "Driver Pack Solution" or any other garbage like that. I would not install Bit Defender. In fact, I would turn off Windows Defender's real-time protection, but then I've never had any sort of malware in 30 years of using PCs, aside from, ironically, A/V software whose real-time side-effects rise to... Read more

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I received a used Brother Printer MFC-3240C that has the error message "Unable to Clean" ! Everything else is Ok and I've cleaned out all paper fragments. It's seems like a good reboot and reinstall of the software should fix this problem but I'm at a loss as how to fix it ! H E L P ! ! !

Tech Support Guy System Info Utility version
OS Version: Microsoft® Windows Vista™ Home Basic , Service Pack 2, 32 bit
Processor: Intel(R) Pentium(R) Dual CPU E2160 @ 1.80GHz, x64 Family 6 Model 15 Stepping 13
Processor Count: 2
RAM: 1012 Mb
Graphics Card: Intel(R) G33/G31 Express Chipset Family, 320 Mb
Hard Drives: C: Total - 228128 MB, Free - 195524 MB; D: Total - 10239 MB, Free - 2576 MB;
Motherboard: Dell Inc., 0RY007, , ..CN7360482R01VR.
Antivirus: PC-cillin Internet Security - Virus Protection, Updated: Yes, On-Demand Scanner: Disabled

A:Solved: Brother MFC-3240C Printer "Unable to Clean "

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i recieved an "unable to clean" error on the display of my brother MFC 3240C all in one printer. as i understand it, it is an alert when the waste ink recepticle is full- at least according to the onboard data monitor. my question is: does anyone know how to access this wate ink recepticle to clean it, and then how to enter the maintenance menu to reset the counter so i can still use my printer? it costs way too much to have it serviced and would be cheaper to buy a new printer, except i like this one and just bought a bunch of ink cartridges for it since my girlfriend uses it in her business a lot. i tried a "fix your printer forum and got nada from those guys. i've always had good luck and good reponses on this site tho. thanks for any help you can send.

A:brother printer "unable to clean" error

bump some problem different printer

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OK, so here's my secretary's XP Home SP3 Dell Dimension 2350 desktop. She is an AOL user. She let her AV subscription lapse. She got a nice root kit. I removed with Kaspersky's Live CD. ESET and MS's online scans show clean. She doesn't know nor remember what AV was on here, I think it was McAfee and then Norton. I'm guessing. She's just ignorant about such things. I performed a myriad of updates (2 days worth) on this thing - another thing she wasn't aware of.But now, I'm trying to load on some sort of AV for her and neither MSE nor Avira will light up. Either program(s) installs with no error but will not launch from either the desktop shortcut, the Start Menu selection or drilling down through ProgramFiles, etc.. I've used McAfee's and Norton's clean up tools to try and clear out remains. My feeling is that some residual of the infection is blocking. A look through Add/Remove and a look with RevoUninstaller show no vestiges of McAfee or Norton. I know that doesn't mean they're completely removed but I did use the latest clean up tools from both. MSE and Avira uninstall and reinstall without complaint. I have left Avira on for now. As a general rule, this system seems to run fine except for real sluggishness writing this post for example. So, I've prep'ed defogger and ran scan/logs per the usual protocol. Will wait for any assistance..DDS (Ver_2011-08-26.01) - NTFSx86 Internet Explorer: 8.0.6... Read more

A:Infection Cleared but unable to install ANY AV suite

Hello, whftherb.My name is etavares and I will be helping you with this log.Here are some guidelines to ensure we are able to get your machine back under your control.Please do not run any unsupervised scans, fixes, etc. We can work against each other and end up in a worse place.Please subscribe to this topic if you have not already done so. Please check back just in case, as the email system can fail at times.Just because your machine is running better does not mean it is completely cleaned. Please wait for the 'all clear' from me to say when we are done.Please reply within 3 days to be fair to other people asking for help.When in doubt, please stop and ask first. There's no harm in asking questions!There is a resdisual of the virus int he log that launches another program when you try to launch any antivirus.Step 1Install ERUNTThis tool will create a complete backup of your registry. After every reboot, a new backup is created to ensure we have a safety net after each step. Do not delete these backups until we are finished. Please download erunt-setup.exe to your desktop. Double click erunt-setup.exe. Follow the prompts and allow ERUNT to be installed with the settings at default. If you do not want a Desktop icon, feel free to uncheck that. When asked if you want to create an ERUNT entry in the startup folder, answer Yes. You can delete the installation file after use. Erunt will open when the installation is finished. Check all items to be backed up in... Read more

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My Mom has an HP laptop. She recently purchased a new HP printer and I have been trying for the last 4 days to get it to install/connect. I've been in touch with HP but the links they provide aren't resolving the issues.

First, using the CD that came with the printer: hangs up at around 85-90%. It doesn't not show up as installed. I copied the CD to the desktop, modified Setup.exe in CFFExplorer and Run as Administrator and it appears to completely install; however, when I go to Device Manager, it says no driver is found. I sometimes have the option to update and sometimes that seems to work but I can't access it through Add a Printer (which has the green bar run across the top, then pulsate and freeze).

Trying to install using the driver I download from HP results in no installing screen appearing but it does hang up in the background and the only way to stop it is to Restart. The same thing happens if I try to use HPs Wizard.

I've installed several HP printers through the years and not had this much trouble. That doesn't even include the dozens of times I've had to reinstall my own HP printer because of its contrariness!

Additionally, attempts to uninstall the old printer results in it hanging up/freezing soon in to the process, whether I try to uninstall from the Start menu, file or Uninstall program. I'm not even being able to get the Windows Updates to install - that process also just hangs up/freezes. FYI - I've not checked her machine in a while so there are ma... Read more

A:Unable to install printer drivers, uninstall old printer, update Windo

Hi columbia93, welcome to 7F!

Printers are touchy animals, when installing any printer you have to follow the install procedures exactly as described by the manufacturer.

This may be the root cause:

FYI - I've not checked her machine in a while

Not that you haven't been able to check it, but there may be an accumulation of problems on your Mom's machine that also are stopping the update process.

I am trying to find one of 7F's tutorials on improving performance of a computer, but it boils down to cleaning out all detritus that a machine can accumulate of a period of time.
I did find this but there is another one: Hard Disk Space - Free Up and Recover The first three options would help

Run Antimalware/virus scans, run a Check Disk then a sfc /scannow then try to uninstall that old printer driver, and if that works shut down the machine, and try to install the printer without the HP disk, when it looks, but asks if you have the disk say no and allow the OS to install what it has.
It is my understanding that HP Printer drivers already come with Windows 7.

But do the cleanup first and see if that helps.

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I got a Brother printer on a free site but it initially had error "unable to Clean". I've fixed that only to get Error 46. Now it has "Unable to Initialize". It's been a waste of my time to get help from Brother so I advise anyone to not purchase their lousy machines. Somehow I think if I got the codes to reset the factory settings this thing would be fixed. Brother refuses to give me the codes to reset my machine. Please God if there is anyone that can help me fix this problem I would be ever so grateful ! Thanks !

A:Brother MFC3240C Printer error "Unable to Initialize"."

"If it says free, it must mean the headache that accompanies it, Right?" rbm081475, if you have Windows XP and reinstalled, you have overwritten your previous profile. Google "Drivers Brother MFC3240C" and it should take you to the drivers download site, or at least another friendly site to do the same.

Check your Printers and Faxs to see if you have anything such as "XPS Printer" or Fax" "Document Printer"...etc. In other words, sometimes a Faux printer (printers or Faxs created by some software) will give false errors as they are attempting to acces these same little buggers.


Try deleting the printer and reloading. Disconnect from your PC, removed form Control Panel or Printers and Faxs.

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i have a printer on a pc (running win xp pro) that i share on the network...i've successfully been able to install and share this on other xp machines...when i try to connect with my vista laptop i put in the name of the printer (\\pc-name\printer)...it starts to install and then i get a message that says "Windows cannot connect to the printer. There is not enough memory to complete this operation. Please close some programs and try again."

nothing is running except the "Add printer"...any suggestions to get the printer installed correctly...

A:unable to install printer

Connect it as a network printer andclick "printer I want is not listed",then put in the ip address of the printer (under "select a shared printer by name")you can find on the router screen. You will also have to install the driver int the Vista pc as well at some point.

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I have an Acer 5741 with Windows 10. Back when I had Windows 7, I was able to use my HP Deskjet F4580 without problem. However, when I try to install the printer, it always fails. I have tried using the driver installer from HP website (which fails in one of the steps after plugging in the printer USB cable) and also just plugging the printer to the computer to see if Windows was able to solve the issue (control panel --> devices and printers --> the detected printer --> solve problems of bad driver).

I don't know what to do anymore. Strangely, in another laptop with Windows 10 this printer works fine. So I don't know what I am doing wrong.

Thanks in advance!

A:Unable to install HP printer

uninstall reboot and re intall the printer

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Win7 OS on Dell4550

Have a HP2500L color laser installed on USB001 virtual port and running fine. I cannot add another USB printer (Canon S900) without Win7 deleting the HP or apparently overwriting it's driver. When the hp has been deleted, the Canon S900 printer test is printed on the HP printer but only prints one line of misc. characters on each page.

When I get the S900 installed the icon for the HP disappears from the Devices and printer window and the S900 appears but when selected the print the job goes to the HP printer.

Is it possible to have two usb printers installed in Win 7? If so how is it done?

A:Unable to install 2nd USB Printer

Try this:

Control Panel, Hardware and Sound, Devices and Printers and right click to select add a printer. I hope this helps.

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I cannot get my printer to install on my system, since I refreshed the system from about a week ago. It keeps saying "The Printer Installation Failed".

Can someone please assist me on getting this issue fixed?

A:Unable to Install Printer

You don't tell us which make and model printer you are using -- but my experience with HP printers doing this has required removing all trace of the previous HP software and the printer drivers, rebooting the machine, and then rerunning the HP-specific printer installer again. That usually requires that you do NOT reconnect the printer to the PC until you are prompted to do so. IF you try reinstalling with the printer already connect, it often will not work.

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I tried installing HP Laserjet P2015 printer in my system, but each time i tried it keep telling me "Executable 'D:\P2015 eGSG.exe' had the following unrecoverable error: Couldn't find library MSVC80.dl". Please what will i do?

A:Unable to install my printer

Can this help you ?http://h20000.www2.hp.com/bizsupport/TechS...rodTypeId=18972From the same website :http://h20000.www2.hp.com/bizsupport/TechS...ectID=c00763654Did you install the software of this printer properly without any problems ?D:\P2015 eGSG.exe ? Harddisk D: ? not C: ?I always install my printer software on C: where Windows and all drivers are installed.

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I have shared a printer on Windows 7 and in the security tab I gave "Everyone" access rights. I still get the error message - I keep getting the error message ?Windows cannot connect to the printer????.
I was able to shared directories and able to access them without any problems. It's the darn printer that I can't connect.
It's part of my assignment to test the printer to see if I can install the driver via point and print to a shared printer on Windows 7. Someone told me it's a Windows 7 security issue.
On both another Windows XP and another Windows 7 PC able to to connect to a second Windows 7 PC and see the printer, but it won't let me connect to it. Any ideas how to resolve it.
Is it because one pc is on a domain while the other is in a workgroup? If so why am I able to access shared folder, but cannot connect to a shared printer.


A:Unable to install shared printer

Hi dlee4000 and welcome to Seven Forums. I am not quite certain the exact problem you are having, but if you check this link, it will take you to our search section and perhaps you can find the problem you are having. It is all topics relating to sharing printers. I hope it helps. If not, be patient and someone will probably give you a more accurate answer. There are a lot of very smart and very nice people here and I'm sure we can come up with an answer to your problem. Again, welcome and the best of luck!

P.S. You can also try this link, it is to our tutorial section.

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Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 10 Pro, 64 bit
Processor: Intel(R) Core(TM) i5-2400 CPU @ 3.10GHz, Intel64 Family 6 Model 42 Stepping 7
Processor Count: 4
RAM: 16342 Mb
Graphics Card: AMD Radeon HD 6450, 1024 Mb
Hard Drives: C: 465 GB (343 GB Free);
Motherboard: LENOVO,
Antivirus: Windows Defender, Enabled and Updated

I am unable to install printer drivers. Have tried three different printers. NO LUCK!!

Anybody have any ideas?????

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Hi I can't seem to to be able to install my HP 1410 all in one printer. i am getting the message that the operation cannot be completed as the print spooler service is not running. i did net start spooler. i also cleaned out all the drivers and those from HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers.HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Monitors key and click the plus (+) beside Monitors.. No success. i am running XP pro SP2. Can someone help me please.Andy(Moderator edit: thread moved to more appropriate forum. jgweed)

A:Unable To Install Hp1410 All In One Printer

Hi Andy.
Did you check to see if the print spooler service is disabled or is actually not listed as "Started" under Status?
Control Panel>Administrative Tools>Services.

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I need help, I can't seem to install my HP Printer,

It says that the computer can't find the c:\windows\system3hpzprl40.exe

I've check the windows installer and it's not set as automatic, and I can't change it, the options are disable.

Can you please help me out.

Thank you so much

A:unable to install HP Printer to PC (windows 8.1 os)

Which printer is that, HP has tons of them ?
That file is part of the driver for printer, should be installed with it.
I have an really old HP4L and HP 1300 and win8 found drivers thru internet, by itself, they are not "Full" drivers with all bells and whistles but they both work.

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I have an epson CX5800f printer. Recently, it stopped responding to printing commands. The printer spooler frequently shut itself off. Since then, I have uninstalled my drivers for the printer. However, now when I try installing any drivers, I get messages saying installation has failed.

I have checked to see if the printer itself is unable to print, and I have found that it still can. Maybe parts of the old driver are still in my computer?

Thanks for any help

A:Unable To Install Printer Software

Right click on "my computer" and click on "properties"
click on the "hardware" tab, then click on "device manager"

locate the printer, then rightclick on it and choose "uninstall".

Once the printer itself is gone, then go and uninstall the drivers

to do this:
Click start > settings > printers and faxes > file > server properties > drivers

locate the drivers you wish to uninstall (all of them if you don't have any other printers or programs that use print drivers) and click "remove".

Then reboot your computer and start from scratch.


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I have tried to install HP2840 software, and cannot complete install. I get message saying I need admin rights. I checked, Start>>Run>>control userpasswords2 >> OK, and under Properties and I have admin rights. In fact I am the only user of the computer. I was told by HP that I might need to debug the user accounts. Any suggestions would be helpful as this is for a business computer and my "tech" guy has no answers for me.

A:Unable to complete printer install

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Hi there I am trying to network a Lexmark printer on a nas and enabled sharing but it will not print

Does anyone have any ideas?

A:Unable to Install network a printer on a NAS

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I just re installed windows 8.1 on my new SSD and all went fine except that I just can’t re install my Epson wireless NX230 printer. When I bought 6 months ago my Asus K750J laptop never had a problem installing the printer.

The installation program from the DVD says it encountered a problem and I must reboot which I do and the same message repeats. The network light on the printer is ON which indicates that the printer is connected to my network but I’m missing the driver

I downloaded the driver from Epson and I get the same problem

Any ideas where to look for?

A:Solved: Unable to Install Printer

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Help please.
I've tried unsuccessfully to install my Epson R200 (USB) printer on to my laptop. I used the disc that came with the printer to install the drivers and then tried to install the printer. I tried over and over again to install the printer and each time I kept getting a message to say that it was unable to complete the installation. The R200 was showing in my printer & faxes folder on each occasion. I then downloaded drivers from the Epson website...still no luck.
After that I tried to install my HP printer - same thing happened.
I then tried to install another piece of hardware - a USB multi-card reader. Still no luck.
Can anyone help?

A:Unable to install printer on laptop

Hello and Welcome to TSF

Its possible your usb port has gone bad. Or you dont have your drivers for the mobo installed. Go to Device Manager and look for any yellow ? or !

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I have removed the anti virus software and turned the firewall off

I am using windows 10

I am unable to install my printer driver

A:unable to install printer driver

What's the make & model of the printer? How are you trying to install it, e.g. via USB, wireless, or with Ethernet?

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Hello All, Haven't been to TechSupport Forum for a long time, and everything seems different now, it feels like an entirely new website. Any how here is my question:

Trying to setup two network printers at office on a Laptop running Vista. And it has been giving me quite a difficult time, and hoping some old friends here could help out.

OS: Vista SP1
Printers: Toshiba E2550C, Toshiba E655
Setup: all devices are connected to a switch, then router, then to a DSL modem.

Method used to install printers:
1. add local printer
2. create a TCPIP port
3. enter local address of Printer
4. Then things went south.

The address is suppose to be, but Windows automatically added a "_1" (see below image) to the end of the address. So even if I follow through the installation wizard, print jobs will not be directed to the correct device. The same goes for the other printer.

Just curious why Vista would add the "_1" to the address. At first, I thought the port is being occupied by another process. Then I used netstat to check for all ports, and no service is running on the same address.

I am desperate. And this matter is like a needle in my thumb, going crazy if don't resolve this soon.


A:Vista unable to install printer driver

I have always used the "Find Printer" option and let the computer do the work. If you have no printers installed (or uninstall what you have), then from a program like Word, select print and when prompted, or when the appropriate button appears, say "Yes, I'd like to find a printer on the network", then the printer will either self-install, or at the right moment prompt for the insertion of a driver disc. I have always found this the most reliable way of getting the right bits of the printer software in the right place.

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I am unable to install a HP Photosmart B209a printer on my Win 7 Pro 64-bit system. I keep getting a 'Error 1935'. I tried everything HP suggested, turning off all startup programs, turning off all non-MS services, creating a separate HP administrator account with no startup programs. Nothing has helped.

I tried to install the printer on my wife's Win 7 Home Prem 32-bit pc and it installed correctly without changing anything. HP tech support says this is a M/S issue with 64-bit OSs.

Here is a DxDiag and a copy of the error message from the install. Please help if possible.



System Information
Time of this report: 11/3/2010, 11:30:06
Machine name: BOB-PC
Operating System: Windows 7 Professional 64-bit (6.1, Build 7600) (7600.win7_gdr.100618-1621)
Language: English (Regional Setting: English)
System Manufacturer: MSI
System Model: MS-7612
BIOS: Default System BIOS
Processor: AMD Phenom(tm) II X4 965 Processor (4 CPUs), ~3.4GHz
Memory: 8192MB RAM
Available OS Memory: 8192MB RAM
Page File: 3116MB used, 63074MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 64bit Unicode

DxDiag Notes
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound T... Read more

A:Unable to install HP Photosmart B209a printer on 64-bit OS

Did you use the 64bit drivers at link below?
There is also a patch listed under 'Updates' specific from Vista to Win 7.

Software & Driver Downloads HP Photosmart Plus All-in-One Printer - B209a - HP Customer Care (United States - English)

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I need to install a printer using an HTTP network setup. after using the instructions i can connect via an XP machine, but not via VISTA. our printer is shared on an 2003 server. Any thoughts?

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Go through the entire download and install process. It get to choosing between installing for a single printer or network printer. After I choose either one, nothing happens.

Tried a XP reload but still did not work.

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i just got a Brother MFC-4420C multifunction printer, i went onto the Brother site, downloaded the drivers, etc. and tryed 2 run the driver, and got this messgae, any1 know why? thanks :

A:Brother printer

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hey guys,

i just recently bought a brother all-in-one printer (model # MFC-495CW) and was wondering how to use the feeder on the top of the machine to do couble sided copies/scans?

if you could help that would be awesome

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Today i found my brother HL - 1210 printer no respond, any suggestion?


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My brother printer won't print double sided ever since my hard drive crashed. I have a new hard drive now. I completely uninstalled printer and started over from scratch. Updated software and driver. My iPad will print to the printer and do double sided printer but not my laptop. What else can I do?

A:Brother printer

Please post only one thread relating to your problem. Posting multiple threads for the same problem makes it difficult to help when suggestions are spread across multiple threads, and it is against forum rules.

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I had a paper jam in my Brother MFC 5440-CN. Cleared the jam, but printer still wouldn't print. It was balking because it thought that three of the ink cartridges, which were all at least 1/3 full, were empty.

Usually I've been able to get it to print anyway, but this time I gave up, finally, and replaced the cartridges with new ones; also I unplugged and plugged it, made sure the paper tray was just right, and then - ta-da! - got it to print a page.

Foolishly allowing this success to go to my head, I decided to run the printer through a cleaning cycle, after I printed out a test pattern that was a little bit off. At that point, the printer beeped several times in its charming shrill, high-pitched way, and ever since has been displaying "Unable to print - see troubleshooting and routine maintenance chapter in user's guide". Also, it won't shut down unless unplugged.

There wasn't much that was relevant in the guide, other than things I'd already tried. When I plug it back in and try to print something, it makes a ratcheting sound that is not part of its normal printing sounds, so I turned it over and put some oil on a horizontal metal rod that must be part of the paper feeding mechanism. This did nothing except guarantee greasy print-outs if I ever get this thing going again.

I attempted to reinstall the drivers. The Brother Solution Site says to download them and choose "desktop" for their destination, after which you ca... Read more

A:Brother printer on strike

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anyone got any experience with this machine? I called the tech support line - and it was a total waste of time. Ready to return the product if I can't get some answers to envelope printing problems

A:Brother MFC9420 printer

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after clearing paper jam my Brother DCP-130C the printer doesn't work and on the LCD panel i read "print unable 50, see user guide, etc.."
I couldnt find the meaning of the 50 code and Brother do not recognize it.
Where can I find the explanation in order to repair the problem if possible?

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I am not able to send faxes with my Brother MFC-3360C printer now. I dial; it stops; screen read "RECEIVING" and that's it. Any suggestions? TU

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My brother DCP 7020 printer will no longer print the printer just keeps restarting over and over. I am running win7 Home Premium 64 bit

A:Brother DCP 7020 Printer

will no longer print the printer just keeps restarting over and overClick to expand...

is this when you first switch on ?
or when you send something to print

does it photocopy ?

user manual
http://www.brother-usa.com/ModelDocuments/Consumer/Users Manual/UM_DCP_7020_EN_1154.PDF

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When printing, the printer box opens and says "printer off line" when it isn't off line. This happens about every 3rd print job. Any ideas? Regards

A:brother hl630 printer


Have you made sure that the Plug that goes into the printer and PC is secure? It may be loose.

Also, what version of Windows are you running? Now, go to Control panel | System. Device Manager. Under Printers, is there a yellow !



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