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Remote Desktop Conection through Remote Web Workplace (RWW) stopped working

Q: Remote Desktop Conection through Remote Web Workplace (RWW) stopped working

Hi all,

So, I have scoured every resource I could find to resolve this, and am just flat out stumped....hoping someone here can shed some light on my problem. Here is my situation:

* I have a SBS 2003 R2 Standard machine running (domain controller, exchange, etc)
* I have 7 XP SP2 clients that are part of the domain
* I have an ASA 5505 firewall running, with an ADSL modem connected to that for WAN access

My problem is related to RWW. From the internet (non-lan connection), I can connect without any issues to the RWW homepage (either as a domain user or an administrator). When I click on "connect to work computer", I am presented with a list of the domain PCs. However, once I click on any of them, I receive the following "VB Script: Remote Desktop Disconnected" error window:

"The client could not establish a connection to the remote computer. The most likely causes for this error are:

1) Remote connections might not be established at the remote computer
2) The max number of connections might be exceded at the remote computer
3) A network error might have occurred while establishing the connection
4) The Remote Web Workplace designated port might be blocked by a firewall

Here is what I have confirmed so far:
1) I have opened ports 3389 and 4125 on the ASA
2) I CAN remote desktop directly to the SBS itself (not using RWW)
3) I CAN access OWA via the internet
3) The client computer has been setup to allow remote connections, and I have added all the domain users I would like to have access

Does anyone have any other thoughts on what the problem might be? I have also removed the client PC from the domain, deleted the PC within the server console, re-added it, and then rejoined the PC to the domain (just to see if there was sort of IP conflict/problem). Nothing seems to work.

Any help is greatly appreciated...


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A: Remote Desktop Conection through Remote Web Workplace (RWW) stopped working

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OS: Win8 64bit (My desktop is Win8, my laptop is Win7. We're dealing with the desktop here.)
Where I am: university network, but these features seem to be working with my laptop.
Things I've checked: allowing services through Windows Firewall (Bonjour, WMC services, etc.)
Allowing remote services in System Properties
Many, many existing threads and non-solutions
How I'm feeling:

None of these features or applications work, and they're all supposed to function differently from one another (e.g. WMC doesn't use the Apple Bonjour service, so it isn't a program-specific problem). I just want to control my media system with my desktop
Is there some obscure service or file or setting that I'm missing that could prevent any remote applications?

A:Remote features not working -remote desktop, WMC, iTunes remote, etc.

Let's focus on "remote desktop". Can someone remotely access it from the internet?
If not: Can someone remotely access it from same LAN?

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I have a windows 7 ultimate computer I set up so I could remote desktop into it over the web. It was working prefect and now it gets to the Remote Desktop Web Connection screen and I hit the connect button and it give me An internal error has occurred
instead of the windows log in on that computer.  What do I need to do to fix it?
I can get to this screen

but not to this screen

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I was wondering if anyone could help me. I had been running remote desktop from this PC before into my PC at uni and it was working fine. Now however now it comes up saying
"The specified remote compuetr could not be found. Verify that you have typed the correct computer name or IP address, and then try connecting again."
I have checked these and they are what they should be. I am also VPN ing into the Uni network without a problem. I know the connection works as it works fine, over my wireless connection at home, from my laptop.

Any ideas as this is very frustrating.


A:Remote Desktop stopped working!?

uni admin may help on this they could have blocked the ports

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I have another thread titled "Printer keeps going offline"
Printer keeps going offline
the problem today is I Remote Desktop has stopped working today Monday. It worked fine last week and before.
I have tried a lot of things, I have done a system restore to dates last week on a date I know was working on both computers, I have reset the router and the access point.
I am going to try and earlier date on both. I turned the windows firewall off on the computer I can't access.
Not sure what else to try. any ideas?

A:Remote Desktop stopped working.

I shut off the modem for 5 minuets and plugged it back in. this was with the ZyXEL PK5001Z Modem. then the Remote Desktop started working.
Now I have replaced it with a Netgear as explained in the other thread Printer keeps going offline.

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Hi I have a laptop at home running Vista Home Premium & have a vpn along with RDP set up to log into our work network & remote is onto a PC running XP Pro.

My VPN gets me into the work's network however I now cannot connect the remote desktop anymore, this has been set up for over a year & no issues, now will not connect at all.

The error I get is: Remote Desktop Disconnected This computer cannot connect to the remote computer. Try connecting again. If the problem persists contact owner of remote computer or your network administrator.

ok so I have tried to ping the static IP address of the remote computer & it times out & states 100% packet loss.

I was also in the office yesterday & checked that the RDP was accepting incoming connections & I have made sure that it is do not use a terminal gateway server is checked in the advanced tab.

I have password & user name on the PC & have checked that it still has a static IP address assigned. I also have the full name of the computer inserted?

Any other troubleshooting ideas? I've been all over the net & tried most of the offered solutions?

A:Remote desktop stopped working

Have also tried the NVIDIA driver solution have uninstalled & re-installed the most up to date but with no success? Any hints anyone?

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Can anyone here help me? I'm trying to set up a remote desktop connection. I input the Computer name and an error window comes up.

"This computer can't connect to the remote computer."


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I am running windows 8 pro, I have the "alow remote access" checked as I should and I have read plenty of threads on how to do it. Now, when I am at work, I want to remote into my home desktop. My work pc is win 7 pro. When I enter my home ip it gives the "cannot connect" either the computer is this or that etc.

What am I doing wrong. I followed the guide but to no avail. AS long as my home pc is set to accept remote connections, why am I having this issue.?

A:Remote desktop Conection

When you enabled "allow remote access", I believe it made an exception in your firewall for private networks, you probably need to add public networks also. Disable your firewall completely and test, if it works, you know what the problem is. Are you behind a router?

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Hello, I'm trying to conect with RDC to other computer, and I allways get the error
Can someone help me.

And other thing, is it possible to connect to a Apple computer and send file to it,

A:Remote Desktop Conection

Is Remote connections enable on both PC's, and are there passwords on both PC's?

And other thing, is it possible to connect to a Apple computer and send file to it,

Sorry I'm not a MAC guy, but you could try.

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Hi guys. My SO is Win8 64 and I've accessing this pc almost everytime by remote desktop. From inside my network and from my work pc (port 3389 open). Last week, suddenly it stopped working. I didn't make any change. I have already tried to change the rdp port to 3391 but I'm still unable to connect to it. Can someone give me some tips?

A:Remote desktop connection stopped working


1. What settings have you got set in the 'Remote Settings' screen?
Can you remote to that PC from any computer or do none of them work?

2. Try disabling the firewall on the machine you are connecting to for a minute to test if you can remote to it with the firewall turned off.


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I was able to connect to my remote office computer which is running Vista 64 Bit using remote desktop until automatic updates were installed. Now I can no longer connect. I can use PC anywhere (but that is not efficient, nor do i like the interface.. VNC same) I have verified that PORT 3389 in the router has not changed, but when i do a port scan on it is is saying that it is unable to connect.

I have tried utilizing another computer on the network (LAN) and that can not connect either.

I have no troubles connecting to my server on the same network so iknow that it is not the router or the laptop..

Any assistance would be helpfull...


A:Remote Desktop Stopped Working Vista 64 Bit

Easy to resolve, with system restore go back to before the updates.
Now install updates one at a time and test. When you get to the problem, uninstall the update. Then mark to hide so it is not installed again.
System Restore - How to
You must set updater to inform and not install, so that you can install just the ones that are wanted.

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From a Windows 8.1 OS, I am connecting to a remote desktop.  The remote desktop loads, but I immediately get an error "Remote Desktop Connection Has Stopped Working".  My only option is "Close".  I have followed instructions
for other reported issues, but nothing has worked (i.e. disable sound, disable printers).  I have also run "sfc /scannow" and "dism /online /cleanup-image /restorehealth".  The problem persists.
I have included the Error Log.  Any thoughts?
Faulting application name: mstsc.exe, version: 6.3.9600.17415, time stamp: 0x5450434f
Faulting module name: sdrdp5.dll, version:, time stamp: 0x4db0e416
Exception code: 0xc0000005
Fault offset: 0x0000000000050413
Faulting process id: 0x1478
Faulting application start time: 0x01d1788bb1f5250c
Faulting application path: C:\Windows\system32\mstsc.exe
Faulting module path: C:\Windows\system32\sdrdp5.dll
Report Id: 2cbaba80-e47f-11e5-829d-40a8f05d7ed5
Faulting package full name: 
Faulting package-relative application ID: 


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I just got a new computer today. Yay! I have a little problem though. My old computer was running Win 8.1. The new Computer came with 8. I only have one monitor so I was using Remote Desktop to access the old computer and transfer things over. At some point I decided to upgrade the new one to 8.1. Now they're both on 8.1 That's the only thing that changed, but Remote Desktop stopped connecting. I can access folders and such across the network. I can log into the old one with Team Viewer but Remote Desktop will not connect. It keeps saying the other computer is offline or does not allow remote connections (it does, I checked multiple times) is there something that changed in 8.1 that would stop Remote Desktop from working?

Out of curiosity I tried using Remote Desktop from my laptop and it connected to the old computer fine. So it must be something on the new one.

Edit: I've now also tried connecting from the new PC to the laptop with RD and it gave me the same error about the laptop being offline or something

Edit 2: Now I tried it again so I could get a screenshot of the error message and it worked fine.

A:Remote Desktop stopped working after 8.1 update

Just wondering if you ever managed to solve this issue beyond it 'magically working'? I am having the same problem now with a Windows 8.1 machine - new out of the box, and with an older machine which was upgraded to 8.1. This is impacting my ability to serve clients, so I'm getting a bit panicky! Here's the link to my issue:

Remote Desktop Connects once on Windows 8.1 then Restore

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Hi guys. I have a strange issue that i couldnt solve by searching the web: after installing a replacement GPU, RDP now only connects to the home server when i have "use all my monitors" enabled.

If i have it unticked the session will try to open on my second monitor - which is connected to the onboard GPU, unlike the first, which is connected to the discrete one - as usual, but blurt out a connection error after starting to render the remote desktop.

If i tick "use all my monitors" in RDP settings, a connection is made, but displayed on my main screen.

Can anyone help me solve this extremely annoying issue?

A:Remote Desktop stopped working properly after changing GPU

Originally Posted by subspacer

Hi guys. I have a strange issue that i couldnt solve by searching the web: after installing a replacement GPU, RDP now only connects to the home server when i have "use all my monitors" enabled.

If i have it unticked the session will try to open on my second monitor - which is connected to the onboard GPU, unlike the first, which is connected to the discrete one - as usual, but blurt out a connection error after starting to render the remote desktop.

If i tick "use all my monitors" in RDP settings, a connection is made, but displayed on my main screen.

Can anyone help me solve this extremely annoying issue?

Hi there.

Check the RDP resolution settings on YOUR CLIENT. The computer you are using to RDP to your remote computer might not be able to handle Max video output of the GPU on the remote computer. In any case going over a network it's probably better to reduce video transfer to 16 or 24 bit max.

Do it in the RDP connection settings.


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Hi, I have purchased a virtual private server and want to access it. However I can't find the "Remote desktop connection" option into the computer. I have searched and saw several tutorials about it but there are things missing from my computer

As you can see for example here are missing some options:

This is from one of the tutorials I saw:

Then when I go to search for the "Remote desktop connection" option I cant find it anywhere in "Start". I manage to find accessories but only from my folders and I cant find the "Remote desktop connection" option there neither. Anyway even if I found it does it supposed to work through "Start" and not from the folders?

Thank you

A:Can't find remote desktop conection Windows 7

Your specs show you have the Home Premium edition of Windows 7. You should be able to make remote connections, but a Home Premium can not be remotely connected and controlled using Remote Desktop. That's why that option is missing, the option is only needed to enable incoming connections, not outgoing.

This warning from our tutorial Remote Desktop Connection (RDC) - Network

While all editions of Vista, Windows 7, and Windows 8 can be a remote desktop client...Only the Vista Business, Ultimate, and Enterprise editions can host a remote desktop connection.
Only the Windows 7 Professional, Ultimate, and Enterprise editions can host a remote desktop connection.
Only the Windows 8 Pro and Enterprise editions can host a remote desktop connection.

Terminology is a bit difficult, the computer you connect remotely to is called a host, and the computer you are using to connect remotely to another computer is called a client.

To start Remote Desktop, type mstsc.exe to Run dialog (WIN + R), hit Enter and give the address of remote server.

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I have several XP SP3 machines and keep them updated by Windows Update.

I have always been using remote desktop connect and sharing hard drives across them on a LAN, but both of these stopped working a week or so ago.

The Microsoft KB contains an article (kb948496) describing something similar for Windows Server 2003.

Is this same issue known for XP?

Does anybody know a reason why these two services stopped working and, better still, how to get them both working again?



A:[SOLVED] remote desktop connect and share stopped working

Are these computers on a domain or a workgroup? are they connected to the same network?

are any shares on them working? what happens if you try and share a folder? are you sharing folders at a local level with local users or domain users or groups?

as for remote desktop - have you checked ICF and made sure that the remote desktop service is not being blocked? check the user credentials you are using to make sure they still have the connect remotely user rights. Make sure remote desktop is still turned on.

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OS: Win8 64bit (My desktop is Win8, my laptop is Win7. We're dealing with the desktop here.)
Where I am: university network, but these features seem to be working with my laptop.
Things I've checked: allowing services through Windows Firewall (Bonjour, WMC services, etc.)
Allowing remote services in System Properties
Many, many existing threads and non-solutions
How I'm feeling:
None of these features or applications work, and they're all supposed to function differently from one another (e.g. WMC doesn't use the Apple Bonjour service, so it isn't a program-specific problem). I just want to control my media system with my desktop
Is there some obscure service or file or setting that I'm missing that could prevent any remote applications from working?

Read other answers

After installing a QuickBooks update on a Windows 7 workstation, it required me to restart the computer, which I did. When it came back up Remote Desktop access was not (and still is not) available. This workstation is an Active Directory member. Remote
Desktop is controlled by Group Policy. I've run 'gpupdate /Force' on this workstation. There are 9 other such workstations in the office. All can be accessed via Remote Desktop except this one. I've verified that Remote Desktop access is enabled, "Allow
connections from computers running any version of remote Desktop ..." I've verified that Remote Desktop is enabled on the firewall. I've even turned off the firewall completely. This computer is able to access the network, the Internet and RDC to other
local workstations. It can ping other workstations, but other workstations cannot ping it. Nor can other workstations access this computer's shared drive. Network discovery and file and printer sharing are turned on. I've shutdown and restarted this workstation.
The error message when trying to connect to this computer is:
Remote Desktop can't connect to the remote computer for one of these reasons:

1) Remote access to the server is not enabled.
2) The remote computer is turned off.
3) The remote computer is not available on the network.

Make sure the remote computer is turned on and connected to the network, and that remote access is enabled.

In case there was some lurking update waiting for the nex... Read more

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Connection to remote computer

For some time I have been trying to establish a connection to a remote computer (Both Windows XP) in the way it could be accesed as a LAN computer...
I have tried bridge connections, but no luck there Can someone help me get rid of this problem?

A:Remote conection to remote computer

So you want to be able to acces one computer remotely from another, and both of them are inside your network or is the one that you are trying to access some where else?

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Hi - from a new Win7 user used to XP...

I use Remote Web workplace to connect to my work Windows 2003 Server. When I'm in Full screen mode of being connected to a work desktop, Alt-Tab cycles through my local apps instead of the apps on the remote desktop. I know that RDC has an option to change this in the Local Resources tab. I wasn't sure if RWW used the same settings or had similar settings of its own. I think that when using XP, Alt-Tab cycles through the remote's apps and so I didn't know if there was a way to make Win7 do the same.


A:Alt-Tab in Remote Web Workplace

CWG - Did you ever find a solution to your problem of Alt-Tab cycling through local apps instead of the apps on the remote desktop? I use RWW to connect to my work machine from my home HP laptop, and the Alt-Tab function does not work. If I login with my Asus laptop via RWW, Alt-Tab does work. I've tested on other laptops, the problem appears to be with HP.

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I know there are other products out there, like vnc, ultravnc, teamviewer etc etc, but really nothing beats the sheer speed of remote desktop, it's like sitting in front of the actual computer. I also know about Remote Assistance built into Windows 7.

I would like to use remote desktop to do the following if possible.

1. I would like to know if there is a way, to not lock the host machine that you are connected to?, so the user can see what you are doing?.

2. Is there a way that Remote desktop can be used without logging off the logged in account?, or just use the logged in account?

I would like to use Remote Desktop for a remote helpdesk solution if possible. If anyone knows how to do this things I am asking it would be the people on this board.

A:Using Remote Desktop instead of Remote Assistance for remote helpdesk?

Might be possible to do it. I think you need some sort of security.

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I use Remote Web Workplace from my house to check my work email. On my XP machine everything is great. On the new Vista Home Premium machine everything works except I CAN NOT compose emails.

You can reply or create a new email, but the text area always has a red X in the corner. It will usually says something like "click this control to active". In Vista the text area is not responsive.

Any ideas? Email is kind of pointless, if you can't reply or create new ones. Also, there are no prompts to download Active X controls or any other prompts to allow anything. It is just an unresponsive red X.


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We just installed a SBS 2003 server.
We have a cable modem and a Linksys BEFSX41.
In order to user Remote Web Workplace we should enter https//our-domain-name.com/remote.
However, when we do that (from outside our network) it says that "The page cannot be displayed".
I configured the linksys to enable PPTP Pass-Through.

I have not been able to find out which port I should open in the linksys.

Any ideas?


A:How to Set Up SBS 2003 Remote Web Workplace

Forget this one.

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I have two laptops sitting side by side. Both running Windows 7 Professional. My server at work is SBS 2003. On one laptop, I can run RWW and connect perfectly. On the other I get to the login screen for connect to client desktops and after selecting the client desktop, I get nothing. At the bottom left of the screen I see "Done", but nothing further happens. Could someone tell me what I need to check or what I am missing.


A:Remote Web Workplace and Windows 7

Read up on the software:

Remote Web Workplace Problems!
The Official SBS Blog : Inside the Remote Web Workplace - Part I
Remote Web Workspace Problem - SBS

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I am not a computer expert but work from home on RWW. I have always used my XP laptop and had no problems. I have a new laptop with Vista and it is fine on the internet etc.. (really quick) but on RWW it is 'sticky' so it takes 5 seconds to recognise the mouse has been clicked, or keys have been presssed but then performs the functions quickly. Any ideas what I can do? Anyone with similar problems?

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While trying to log in to my remote web workplace I am receiving this error
why would I be getting this and how do I fix it?

A:Solved: loging in to remote web workplace

With no information about what site you're connecting to or the configuration, it's hard to say. The error is that the URL does not exist on the server.

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Hi, can anyone help figure out why I can't sent email from my Remote Web Workplace? We use Windows Small Business Server 2003. I can read my mail but when I open a New Message, my work area is grayed out and there is an X in the upper left corner. Thanks in advance.

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Hi, I hope you nice folks might be able to help me out. My friend is trying to establish a remote connection to his machine at work and we are having some trouble.

The server is running Server 2000.

My friend's machine is running the following:
Windows 7 Home Premium (64-bit Edition)
IE 9

He and I both have the same set-up but I am able to connect and he is not. We can both log onto the Small Business Remote Web Workplace website but the problem occurs when selecting a machine from the list and clicking "connect." I get a dialogue box warning me about the connection, I click ok and then it connects to the machine. He does not get the dialogue box and the connection doesn't occur...he doesn't get an error message either. Therefore, the problem is not on the server end...it's with my friend's machine.

We have verified all settings are the same in the internet options, disabled any add-ons that might have a pop-up blocker setting, ensured that the pop-up blocker was turned off in Internet Options, tried both editions of IE (64-bit & 32-bit), turned off his firewall to see if that was causing the problem and uninstalled an old unused version of McAfee. The only security software currently installed is Microsoft Security Essentials. Is there something else we can do here?


A:Logging onto Small Business Remote Web Workplace

Check the FAQ's and make sure you have the same setup as your Friend
Remote Web Workplace

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I haI have been accessing one of my windows 7 remotely using RDC. For some reasons  I can’t access it any more with this message:  
"Remote Desktop cannot verify the identity of the remote computer because there is a time or date difference
between your computer and the remote computer. Make sure your computer's clock is set to the corr... Read more

A:Remote Desktop cannot verify the identity of the remote computer because there is a time or date difference between your computer and the remote computer

Ours was a DNS issue.  Someone put an entry in the wrong firewall.

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I have windows xp home edition on both of my computers, and they do have a remote desktop program, but ive found out that windows xp pro actually has a better version of it that will actually work. I cant get the windows xp home version of it to work. Is there anyone that knows of a free remote desktop program, or if someone would be able to send the windows xp pro version of the remote desktop program.

A:Free Remote Desktop Program, or how to get windows remote desktop to work

XP Home has "Remote Assistance", while XP Pro has both "Remote Desktop", as well as "Remote assistance". You can download from Microsoft, a Remote Desktop "add on" which will enable your computer to become the "client" but not the "server".

can you provide some details about what you've done to get "remote assistance " up and running?

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Hi all had a look through all the posts here and it cant seem to find an answer. I have Vista Ultimate x64 and had my mce remote working just fine as usual vista did auto update before i could disable it(new install) and now I've lost most the functionality of the remote and mce keyboard, power buton/green mce buton and cursor keys work but volume chanels and back button dont. really getting stressed about it now tried shorting the remote nad did not work uninstalled the drivers removed ir reciever and rebooted reloaded drivers which date 2006 by the way and still the same. my wife is getting very angry as she uses it every day and all day at the moment as she's at home alot at the moment. and so i get it in the neck when i get in through the door already spent 6 nights getting the system stable (alot of BSOD and system hangs SATA 2 driver issues) and cant afford much more time on this problem before i will need to resort to mce 2005. Please help as i love media browser and it does all we wont seems that its the rest of the system now that is letting it down. any help in this matter is greatly appreciated.

A:vmc remote stopped working!

update: it seems loads of people have had the same issue with the back button and skip buttons stopped working in windows 7 and vista X64 but no one has an answer. please help!!!

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I have a Windows 7 network set up and whenever I connect remotely to another computer and lock their input such as their keyboard and mouse, the remote user still has the ability to press ctrl alt del, which then allows them to use their keyboard and mouse. My question is, is it possible to disable the ctrl alt del functionality in Windows 7 so that that Blue security screen does not appear? I have tried lots of remote desktop controlling software which has the option to lock the remote computer input, but they still can press ctrl alt del and unlock their keyboard and mouse. How do I stop this? Thanks!

Best regards,


A:Solved: Remote Desktop Control ends when remote user presses ctrl alt del

Let's try the Symantec Pc Anywhere.This a very Useful software for remote desktop sharing and file transfer and there is the locking feature...

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We're using a Server 2008 r2 Terminal server environment.
I have one particular user (running windows 7 64bit) who's having an issue with a HP laserjet 400 M401 printer. She connects with her local printer set to follow her to the remote session but randomly through her session, programs like word or adobe reader
will pull up another random printer in our network instead of her local one.
For instance, today she pulled up a .pdf and it defaulted to one printer across the complex, then later within the same session she pulled up a Wordperfect document and it defaulted to a copier on the other side of the office.
She's the only person having this particular issue. So far my IT manager rebuilt her local profile (albeit sometime back) and I reinstalled drivers but I'm a bit stumped on which direction to take with this one.
I've ideated on it being an issue with USB cables, Printer memory, account data related, or maybe bandwidth?
Any help is appreciated.

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The title says it all! Basically I have a comp running XP pro and I want to be able to work locally on one user account, with some kind of remote access server running on another XP user account so that the remote account and the local account can be used simultaniously. I know that this cannot be done with XP Pro remote desktop and could be by Windows Server 2003 remote desktop, but i need an alternate solution to make this happen.



A:Alternate Remote Desktop application for Simultanious Local/Remote Access

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hello, i want to send files from my computer to the remote one but every time i try i open up windows explorer, click on my drive and it freezes up and goes to not responding, then it loads like 5 minutes later, and the process repeats every time i go to a folder, i am connecting to a windows server 2003 computer. can anyone tell me how i can transfer files faster or if there is another way than using windows explorer? thanks a lot!!

A:Problem Transferring Files from Local to Remote Computer in Remote Desktop

You are trying to do this over Remote Desktop?
I have used this with Windows 2000 Server and my XP computer. I would assume it will work with 2003 server.

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I have two systems, "desktop" and "laptop", peer-to-peer networked on my home LAN both running Vista Ultimate SP1. I routinely use Remote Desktop from desktop to laptop. I am accustomed to simply closing the RDP window on desktop (and perhaps reopening it one or more times) and then if I want to use laptop directly, logging back into it from the Windows login window.

Recently (I apologize, but I can't be more specific) I find that (1) I cannot log back into a session after I have closed the RDP window on desktop, (2) I cannot log back into laptop from its logon window. I also find logging out of the RDP session rather than merely closing the window makes no difference. In either case, when I look at the logon window on laptop I see the message saying a remote user is logged in, and if I try to log in anyway, it hangs indefinitely at the "Welcome" window and must be restarted.

I cannot identify any software change to this system that might be responsible. In fact with the exception of Windows Updates I don't think there have been any. The system is a Dell Latitude D830 and all its drivers are the most current.

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I have two computers running Windows XP. Let's call them Acquiring and Processing.

Processing has SP3. Acquiring has SP2 and is behind a hardware firewall/router. (cannot upgrade to SP3 due to some software it has to run that will crap out if the computer is upgraded, hence the firewall.)

I configured the firewall/router to give Acquiring a specific address, and to open the port for remote desktop, and to forward anything coming in on that port to the Acquiring computer, which is the only device on that router in any case.

When I go to the Processing computer and try to Remote Desktop to the Acquiring computer, the login window comes up without a hitch. Once I type in the username and password and try to login, however, the desktop of the remote computer won't load. I get the little bar at the top of the screen with the computer name and the option to minimize or close, I can see and move the mouse, but the rest of the screen is completely black. Eventually I just end up closing the remote session (without logging off though, since I am not given that option)

Over on the Acquiring computer, the screen hasn't been locked as per usual. I can still see the desktop, but the computer is frozen. I have no mouse, and I can't even get the keyboard to toggle the lights for numlock and capslock. I then have to do a hard reboot of the Acquiring computer to get it un-frozen.

Can anyone help me try and figure out why this connection isn't working, and what I ... Read more

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I have a home network of 4 Win 7 computers which I leave running when I'm away from home to provide data to my website, among other things. In the past, I've been using Remote Desktop to access my home computers. It works very well, but it's always a challenge getting everything set up to work right before I go. I was wondering if others who have used Remote Desktop as well as other means of remote access would care to share their experience and express a preference, if any.


A:Care to recommend a remote access method beside Remote Desktop?

Everyone seems to like > TeamViewer - Free Remote Control, Remote Access & Online Meetings

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Hey, im havin a prob with remote assistance at the mo.
It was working fine 2 days ago an now it dont work at all.
When im in msn an my friends invite me. it accepts the invitation but the prog dont load. Also even when u go to start / progs / remote assistance an invite by email it still dont work.
I have been through the microsh*t web site an cant find nothing on my problem. I have looked at other support issues on the knowledge base an all the things it suggests to do are ok.
I have also run chkdsk an i have run sfc /

Please can some one help me as i depend on thsi prog??



A:Remote Assistance has stopped working.


Is this problem still happening? If so, what have you looked at, that you found in Microsoft?

There is this one:


Also, has it been disabled somehow? This explains how to enable it:




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Hi guys,

i have a question about remote connection, but i don't know exactly what kind of solution i'm looking for...

i have a desktop with quad-cpu and much bigger memory, and i have another laptop which is old and slow. My thinking is to make a server on the desktop, so that the laptop could share the cpu time and memory from desktop.

That is to say: there could be two persons in front of both computers, they log in using own username and they should not interrupt each others work, but all the programs should run on the desktop computer.

So Remote Desktop, VNC or TeamViewer etc. don't really match my needs...

I don't really know what we call this technology, but i know that citrix have this kind of business solution, what i wanna know is if there are any usable free or inexpensive solutions for personal/non-commercial use?

Thanks a lot!

Btw., my desktop is running Windows 7 Pro 64bit and Laptop is running Windows XP Pro 32bit.

A:Which Solution: Remote Desktop? Virtual Desktop? Remote Terminal?

There may be alternatives to Citrix, but the concept is basically to access a remote desktop on server where you run applications installed on server. If the performance is adequate you will gain in bandwidth and licensing costs, but the scenario you describe implies that the laptop should somehow share the resources of the server, physically(?)...

I am currently unaware of any inexpensive "citrix" solutions but I would think that is what you are after. Logging on the server, starting an app on server, but managing it on the laptop.

Have you looked in to a HDD and RAM upgrade of the Laptop?

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Hi all,
I am trying to connect to a remote server but all I get is the error that the Remote Desktop Gateway is not available. I have tried accessing the same remote server from another PC (windows 8.1) and it is working.
I tried connecting to other remote server and get same error. I have not usde remote desktop before until now.
It seems only this particular laptop is having this problem.

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So, I had remote desktop working on my computer for about two years and now it doesn't work anymore. Every time I try to access it from another computer (I don't have and don't know how to get a domain name, so I just use my IP address, which I get from whatismyip.com), I get an error message saying I cannot connect to the remote computer.

As far as I know, I have done everything right. I enabled remote desktop in system properties, I created a static IP address in TCP/IP properties, and I configured my router to forward the default port (3389) to the correct local IP address I specified. I have disabled windows firewall and put mstsc on my list of exceptions for the firewall that I use (BitDefender). I also pinged my IP address and received all packets sent.

I am running windows xp professional with sp3.

Any suggestions?

A:remote desktop problem: cannot connect to remote computer

try using the computer name to connect right click on the my computer icon and select properties and then the computer name use the full computer name. while your in there check the remote tab make sure the allow user to connect remotely to this computer is checked. on both pc's. also make sure both machines have xp pro i know you can only go one way between pro and home edition can't remember which.

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We have several remote systems that can all connect fine. I am having an issue with one box. It is a windows 7 home premium machine with netgear wireless nic. When I open mstsc to connect to a remote machine I put in the ip address and click on connect. I receive an immediate failure with the text "This computer can't connect to the remote computer. Try connecting again...blah blah"

I have a server 2008 r2 with Network level authentication enabled. I have 8 other systems that are hardwired, at different geographic locations and all connect fine.

I have not made any changes on the server side since this problem seems to be local to this client only.

On the client I have made the following changes/observations. I have disabled the firewall, cleared the remote desktop cache, remove the MRU entries from the registry, verified that port 3389 is open via telnet. I have been bashing my head for days trying to figure out why this one box is not working. The problem occurs for every user on the box including the admin.

I don't receive the box that prompts for warning if there is a server authentication issue but I think that is because I selected ignore at some point and said yes to continue. I'm not sure where that cache resides to delete that selection. I'm not sure if that is where my problem lies or not. Can anyone please assist?

A:Remote Desktop Client 6.1 Cannot connect to remote computer

Welcome to SF,

From the Remote computer please try this, if unsuccessful please post back.
Click on Start and type secpol.msc. Then go to Local Security Policy=> Local Policies=> User Rights Assigment=> Choose Allow Log on Locally and select the User or Group that needs to access this computer remotely. Also select Allow Logon to Remote Desktop Services (if you have RDS or Terminal Services configured in your Win08 Server). Try to remote connect after.

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This morning, I heard a nationally syndicated computer expert state that some Chinese hackers were "getting into" Windows based computers through "Remote Access/Remote Desktop" even if the service is turned off. According to the guru, "They will turn it on for you."
Being very concrete, as well as, somewhat dull concerning computers, I find this hard to believe. Could someone, in layman's terms, tell me the circumstances needed that would allow a hacker to take control of someone's system when a necessary service is turned off ??

A:Infection Of Windows Through Remote Access/Remote Desktop

Easy to do and best NOT described here.

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My dad is in his 90's and very computer illiterate. He's had a computer for a few years that he uses for email and web browsing.

In the past, when he runs into problems or has a question, I've been able to connect to his machine using Remote Desktop Connection.

I just bought him a Dell computer with WinXP (Home edition) for Christmas, and I'm unable to install Remote Desktop Connection on it, because it tells me that Remote Assistance is already installed. Thing is, I don't WANT to use remote assistance. It's an extraordinarily complicated process for a guy pushing a century old. With Remote Desktop Connection, he just turns his machine on and I can connect.

I've looked everywhere, but I can't figure out how to uninstall Remote Assistance.

Does anyone know how to do that, or is there a way that I can install Remote Desktop while Remote Assistance is there?

Thanks for any help you can give.

A:Toss remote assist - install remote desktop?

Correct me if i am wrong anyone... i am only learning about things like this myself

As i understand remote desktop connection is only the client side package which when installed would allow your dad to connect to your PC and not you connect to your dads, so the package would not be any use to you anyway, you need your dads PC to act as a server not a client.

Also as i understand, remote desktop server software comes as an Windows XP Professional version feature only ... which version of windows does your dad have ? if it is the Home Edition then im not sure if you can get this to work the way you want, you might have to look at third party software solutions, from the top of my head a program like VNC server would do it which i have only used briefly in the past. http://www.realvnc.com/what.html << think this is the website

Hope this has helped.

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Remote Desktop Connection wants the IP or name of the remote computer to connect to. But suppose the remote computer is behind a router. The router has one WAN IP, say, which will be the same for all the computers connected off of that router, (when you google "my ip" from any of them) and then each computer connected off of the router will have a LAN IP, something like So if I want to help the person connected to the computer (and not the person connected at off of this router what do I tell Remote Desktop Connection at my computer to reach them?


A:Identifying remote computer for Remote Desktop Connection

I would use teanviewer its a lot simpler to setup

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