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Yoga 20C0 Windows 10 - Sleep/Shutdown Crash - Forced Shutdown Required

Q: Yoga 20C0 Windows 10 - Sleep/Shutdown Crash - Forced Shutdown Required

We're currently running into an issue with an older Yoga ThinkPad model 20C0. Specifically when these devices were upgraded to Windows 10, they've encountered issues sporatically when users would shutdown or sleep the device. The system's screen will go black, but the LED power indicator on the palm rest "ThinkPad" sticker and atop the laptop itself. This behavior continues until the battery is fully drained. Here is what I've gathered so far. Early false positives led us to believe the Intel Management software was at issue, but a colleague eventually found that if Chrome and/or Firefox were running at the time sleep was initiated, the problem would be triggered. The behavior is inconsistent regardless of which driver is installed for Intel MEI or Intel HD Graphics. Currently using the following driver versions: Intel MEI:'s latest version is and Intel HD Graphics is Lenovo's current version Windows 10 1703 Enterprise OS Build # 15063.540. Anyone else encounter this issue? I know it is something plaguing Windows 10 users accross multiple hardware vendors and the only things that seem consistent is Windows 10 and Intel Gfx thus far. Any assistance in this matter would be greatly appreciated! JH

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Preferred Solution: Yoga 20C0 Windows 10 - Sleep/Shutdown Crash - Forced Shutdown Required

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)


Hello All,

I have a ASUS Laptop with Intel I3 processer and Windows 7 Home Premium. I recently had a forced shutdown during a Windows upgrade session. Ever since then the Boot and Shutdown times have increased to over 15 minutes. I have run the msconfig unticking all but the antivirus (Kaspersky) and it still takes >15 min to boot and Shutdown. Is there something I can do before I decide to reinstall Windows &. (I dont have a install disk.) The software came with the Computer and I have the OEM code (Bought at Best Buy)

Thanks in advance.

A:SLOW Boot and Shutdown after forced Shutdown during Windows 7 Upgrade

Yeah. I have been using the Software performance toolkit from windows. Basicly if you know about windows xp, xp had a program called bootvis that rearranged the bootfiles and such for faster boot times, and bootvis is in windows 7, but you need another program to try to use it (i believe).

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Made the mistake of shutting down windows 7 32 bit after it froze "forced shutdown" IE8 froze up.My pc will not reboot all i get is 0xc000000f or 0xc0000009 errors, keeps telling me there is a problem with my Sata Harddrive. Pc will not start only thing i get is a blank screen only way i have of getting my installation dvd to work is to disconnect the HDD.When i reconnect it at the repair screens can,t do system repairs or systems restore or anything else. will not start in safe mode does not respond to f1,f2,f8,f11,f12 or anything else have tried making up a win pe cd but this suffers from the same problems as my installation dvd. Will try to get hold of a repair cd/iso to see if i can repair the HDD but not to sure how to go about this.Bios updates with a blank screen there not a lot i can do with a Bios update at this time, resetting Bios to factory or default settings no good in saying that HDD still showing on Bios and if i setup as a RAID HDD will show up at the start of a reboot but that it. Having to use my old pc in order to get online if microsoft has a uk contact number that would be nice.One more thing this is the 2nd HDD drive that win 7 has messed up ( what i would like to say i cannot print) the 1st just died the 2nd has errors i will not go a 3rd....back to xp pro.

A:windows 7 forced shutdown

If you have a second computer the least technical means of repair might well be to take out the non-booting HDD and slave it to the 2nd PC, where you can run chkdsk on it to effect repairs...

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Hello. This is my first post as I just joined. I hope I am doing things right! My PC will not shutdown properly. When I try to shutdown a screen will appear saying 'Sidebar.exe' asking me to force the shutdown. All of the Gadgets disappear but it only leaves one Gadget, the currency gadget on the desktop and then the forced shutdown screen appears asking me to force shutdown. I think the Sidebar.exe stops responding at shutdown. This started to happen not long ago and happens everytime. Any ideas? I am running Windows 7 64 bit. Now not only the currency gadget, it seems other gadgets too.
I had done some checks on my own like closing the gadgets and see if it happens, and it still happens. Any ideas or solutions?
Thanks in advance.

A:My PC Has To Be Forced To Shutdown - Windows 7 64 bit

Hello OJHK and welcome to Seven Forums.

It's possible that you have damaged or corrupt system files preventing a normal shut down. Try running a System File Checker scan from an elevated command prompt (option two, this tutorial.) If any problems are noted run the scan 3 times rebooting in between each scan.

SFC /SCANNOW Command - System File Checker

If the SFC doesn't help I'd next try the suggestions in this Microsoft Answers forum thread.

Windows 7 will not shut down - Microsoft Answers

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I cannot get the Y2P to shutdown or sleep. When I try to shut down it powers off but after about 2 seconds it turns itself back on and boots up. Same thing happens when I try to sleep. Please help! I've tried pretty much everything I could find online including the following: Turn off wake on lan on the network adapterTurn off auto restart on windows errorsUpdated biosUpdated driversDisabled all non microsoft servicesFactory reset of the OSWent through every device in device manager and turned off "Allow this device to wake the computer"powercfg /lastwake (shows nothing) Anyone have any other suggestions on fixing this problem? Shutting down isn't a huge deal as holding down the power button will eventually turn it off. But not being able to sleep the laptop when I close the lid is a deal breaker as the battery constantly drains.


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A:Yoga 2 Pro will not shutdown or sleep

Can you take a screenshot or send us the Windows Event Viewer System logs? The source of the problem might be found there.Also try accessing the BIOS settings, make sure LAN wake and Magic packet and similar things are disabled.

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Hi. I have this problem that i can't get rid of it. I've tried many variatons of Windows 7, now I have original Windows 7 Professional 64 bit and the problem is still here.

Problem: When I shutdown computer and then turn it on the next day it restarts itself when there should appear windows logo. After that I can choose betwen "System repair" and "Start windows normaly". Whatever I choose computer restarts itself again over and over and over. Solution is to press reset button and hold it for few seconds. After restart when I choose normal start finally windows normal boots.

I've made clean installation od many variatons of windows 7 ... no luck.
I've updated windows to latest update ... no luck.
I've tried with system restore after restart ... no luck.
I've tried flashing bios to latest version ... no luck.
I've run memtest86+ and found no ram errors... everything is working normal just this isn't working normal...

This problem doesn't appear if I turn computer on after a few minutes after shutdown. How odd is that?

Please someone help me, this problem drives me crazzy!

Intel Core i7 870 2,93GHz 1156 box
ASUS P7H57D-V EVO, I5, LGA1156, I57H
Gigabyte ATI Radeon 5850, 1GB, PCI-E
OCZ DDR3 2 * 2GB 1600MHz, Obsidian 9-9-9-24
LC 750W LC8750, 140mmFAN, v2.2(24pin)
DVDRW SONY/NEC AD-7241S-0B LightScribe black
WD 1TB SATA2, 64/7200 -Green- (WD10EARS)

A:Windows 7 won't boot after (not forced) shutdown

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Daughter was on her usual morning video skype with her boyfriends in the middle east, when according to her it said something about a problem with internet explorer ďshe thinksĒ, then it did a forced shut down.

Since then it shuts down and reboots every time it gets to the part just past the splash screen, where the mouse shows up. Doesnít say shutting down or anything, just the thump of the subwoofer having itís signal removed and the monitors note that the computers off and itís going to sleep. Then it boots again.

FYI: Windows 7 /Pentium 4 3.0/1 g ram/with 2 1T drives, one with the current setup, and the other with the original XP system that I migrated from in December.

Iíve tried the auto repair options by booting from the W7 disk. Iíve run several virus and the diagnostics from WD for the drive, but found nothing. Even tried abootsect /nt60 from the disk.
Iíve tried booting into safe mode in just about any configuration with the same shut down as a regular start up. Since I canít start the system, W7 wonít let me reload the OS. Really donít want to use the custom option as I really donít want to nuke everything if I donít have to. Especially because, if I donít find the problem, I canít be sure what happened, or that it wonít occur again. I donít believe itís a hardware issue, because I never wiped the old XP system and left it as a second drive in the system.
If I boot from that drive, everything loads and runs fine.

Looking from XP, I seem to... Read more

A:Windows 7 won't boot after OS forced shutdown.

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Because last Thread was closed and I can't send PM I decided to make another one.

To make myself clear: I am a student so I got Windows 7 Professional from MSDNAA. My friend lend me his uninstalled Windows Ultimate, but when there was still error I went for enterprise, which is the only one not legal. Now I have Proffesional - original.


Hi. I have this problem that i can't get rid of it. I've tried many variatons of Windows 7, now I have original Windows 7 Professional 64 bit and the problem is still here.

Problem: When I shutdown computer and then turn it on the next day it restarts itself when there should appear windows logo. After that I can choose betwen "System repair" and "Start windows normaly". Whatever I choose computer restarts itself again over and over and over. Solution is to press reset button and hold it for few seconds. After restart when I choose normal start finally windows normal boots.

I've made clean installation od many variatons of windows 7 ... no luck.
I've updated windows to latest update ... no luck.
I've tried with system restore after restart ... no luck.
I've tried flashing bios to latest version ... no luck.
I've run memtest86+ and found no ram errors... everything is working normal just this isn't working normal...

This problem doesn't appear if I turn computer on after a few min... Read more

A:Windows 7 won't boot after (not forced) shutdown #2

Wish you would have offered that explanation in your original thread. I accept this explanation.

My top suspects are hard drive and memory (even though you have tested memory). If you have multiple memory chips of at least 1 GB suggest you try one at a time.

Run a disk check; may be one in your BIOS, or the hard drive manufacturer probably has diagnostics.

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For about a week or so now its been asking me to update. (I always let it update) But until recently it will ask me to update and restart my computer, it boots me off and goes into the update download screen. At around 14% the download randomly stops, says it cannot continue, and turns off. When I turn the laptop back on I am yet again prompted to update my windows. Please help!

A:Windows update forced shutdown

DownloadDial-a-fixExtract and launch itClick on green TICK mark ,Uncheck Empty Temp Folders, as well as Adjust Time/Date in the prep sectionClick on GO option.Press ENTER if you receive errorsAfter scan gets finished.Restart the PC and try to update

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Hello everyone,

Today my mediaplayer stopped working, and I decided to restart to see if that would fix the problem. When I shut down my PC it just kept hanging on "Shutting down" for 10 minutes so I forced a shutdown by holding the power button.

After booting up again however Windows 7 doesn't boot beyond the animated windows logo.

I've tried rebooting with the repair install option but it just hangs on a progress bar then.

I've also tried to reboot using my installation DVD, however after that goes through a couple of "Windows is loading files" progress bars it goes right back to the animated windows logo as if it didn't start from the DVD at all. (I'm sure it should have, I booted from DVD and pressed a key when it asked me to)

What should I do now? I can't even reformat if the PC doesn't load the installation disc.

A:Windows 7 no longer starts after forced shutdown.

I have a sneaking suspicion you have developed a memory problem.
Best way to test is to run this for a few hours and see if any errors pop up.
RAM - Test with Memtest86+
It will also be a good way to see if you are in fact booting from cd/dvd or not.

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A few nights ago my daughter noticed that Windows 10 was installing on her computer. Her quick response to this was to just hit the power button and do a forced shut down.

Now when the computer is turned on it only loads to the HP logo in the middle of the monitor, just the logo, not the rotating ring of dots.

There wasn't any beeps at all.

The mouse does not work, the keyboard does not work either.

All the fans come on.

The power supply light comes on and is solid green. There is not an on/off switch on the PSU at all and there is not a voltage selector on it.

The on/off switch on the front of the case is on.

I noticed that the hard drive light came on as soon as I hit the on/off switch but went off immediately.

The desktop computer is a HP 500-123w and is about 3 years old and it has windows 8 installed.

1. I tried switching out the monitor with a known good monitor, which made no difference.

2. I tried a different keyboard and mouse which also made no difference.

3. I tried taking the memory stick and placing it in the adjacent slot but this made no difference. (I placed the memory stick back in the original slot again) no difference.

4. There was some dust inside the case so I used canned air to clean all vents, fans and other surfaces. No difference. (I actually used the canned air first)

5. I have checked all the connections to insure they are securely seated. No difference.

6. I can't enter BIOS, I can't perform the Ctrl, Alt, Delete ... Read more

A:Forced shutdown during windows 10 upgrade now PC won't start

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Hi there,
I am trying to make speedfan forced shutdown my computer when it gets too hot.

But as far as I can see, I need a program or something like a bacth file, which I can give the path of to Sppedfan, so it can run it and execute the shutdown, if that makes any sense.
Or is there just simpliy a command I can put in!?
Please help!
Many thanks.

p.s - in advanced.....It is not getting too hot atm...but it is on a few server boxes, I just want a near fail-safe.

A:Solved: Windows Forced Shutdown Command?

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My Portege started to crash on shut down two days ago. I tried the following solutions:
- Verify McAfee was up to date ok, tried spybot and superantivirus, no threats found
- Verify disc ok
- Followed up all Toshiba TEMPRO messages to update drivers
- Returned to a recovery point a week ago ok

All works well, I can use all my programs and hybernate works ok untill...... the system wants to shut down

The shutdown window will not disappear
The laptop gets warm, the fan increases in speed and finally crashes with blue screen
The it restarts itself and the cycle starts all over again

The only way to stop this process is to keep the power switch for a few seconds

I ran out of ideas how to solve this, suggestions are welcome

A:Portege R830-10L BSOD on shutdown, restarts, goes to sleep and crash

Obviously something ?blocks? regular shut down.

Last step to fix this is recovery image installation. After dong this you will have clean preinstalled OS and everything will be OK again.

By the way: before you shut down your notebook check which background processes are active and try to end some of them manually, just to see if shutdown is blocked by some of them. If you will be able to find out what is wrong there you can remove certain application or disable any service that can be responsible for this.

Play a bit with all this.

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Hey folks,
As the title states I ran a routine AVG scan today and at around the 45% mark it came up with 11 detections, then a pop up immediately appeared saying Windows would shut down in one minute and I should close all programs. The PC then froze forcing me to do a manual hard reset. I've run Malwarebytes and that completed but showed nothing amiss. I've also tried re-installing AVG using a random name for the exe file. This made no difference and the same thing occured -11 file detections, warning, freeze. The only thing I've done recently that's out of the ordinary is install Geforce Experience (basically a graphic driver updater) manually after the auto-update failed and appeared to damage the program. This appeared to be as expected. I'm running windows 10, fully updated. I'm now at a bit of a loss as to how to proceed so any advice would be useful. Thanks

A:Windows 10 forced shutdown on malware/virus detection

Just an update. I managed to get Avast (Free) anti virus to install using a completely random name for the exe file. It turned up nothing when I ran it (although I'm not convinced it's the best anti-virus out there so still not convinced I've got a clean bill of health). I also installed spybot and that came up clean apart from the usual cookies and core registery files it likes to be rid of. 

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Hi guys,
My com is running on Windows 7 Home Premium 32bit, and one day I was starting up the com and it took really long to take me to the home screen, so I forced shut down it when the screen was still black (used a no GUI boot). After the restart the message explorer.exe is not responding and it keeps repeating.
I've read some other solutions like running the sfc (did it twice) or copy-and-pasting explorer.exe from windows folder to system32 folder all didn't help..may I know if there are solutions to this (apart from reformatting) and what probably caused the problem?

A:windows explorer.exe restarting loop after a forced shutdown

Hello sinxblade, welcome to SevenForums!

If you're having BSODs or crashes, please read the following. If not, you're better off making a thread here.

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I was transferring about 150gb of files into my external hard drive, and left it alone as I went on with my day. I came home to an error, I should've paid more attention but it said something about an I/O error, and the files stopped transferring (or seemed to have stopped) Everything was really slow, I couldn't even open task manager (It actually opened up a long while after I hit ctrl+shift+esc) I couldn't close any of my programs (I have visual paradigm, which took about 400k of memory, skype [70k], chrome [200k], and some other stuff. I noticed svchost was 150k, but i don't know what that means. I finally closed all processes except for the file transfer screen, which said it was transferring but no numbers were changing. I hit cancel, waited. Could not safely remove hardware, it would not load the options. After about a half hour I gave up and force shut down my computer by holding the power button. I tried turning it back on immediately, with the external harddrive still attached. It froze at the windows start up screen, where it said Windows is Starting... But there was no swirly balls moving around if you know what I mean, it just had the text. Tried restarting again, same thing. Tried restarting and opening ubuntu, and it froze at the purple screen. Tried restarting again with the harddrive recovery, and it froze at a black screen, but I could still see my mouse and move it around. Restarted it again and now it brings up some text with PXE, media not pl... Read more

A:Windows 7 won't start, Caused by a forced shutdown during an I/O error

Sounds like a failed HD, but make sure your external is unplugged when restarting to be sure.

Then enter BIOS setup to see if HDD is detected. If not replace cables to see if they're faulty. If not replace HD.

If detected run maker's HD Diagnostic extended CD scan.

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When I my computer goes to sleep, shuts down, restart and when I turn it on again, it says that a severe error occurred.

My System specs are the following:

Dump file attached. I'm new on here. Appreciate any help on this, trying for a while to resolve it.
Please let me know.

A:Freeze/Crash on system on sleep/resume/restart/shutdown win7

To follow up guys, i've used WhoCrashed, and its output is:

On Thu 23/01/2014 20:21:33 GMT your computer crashed
crash dump file: C:\Windows\Minidump\012314-24304-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x78A8A)
Bugcheck code: 0x1000009F (0x4, 0x258, 0xFFFFFA8006D5B040, 0xFFFFF80000B9C3D0)
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft? Windows? Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

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Hello all, first time poster here. I have been dealing with a Windows 7 boot failure problem for a few days now and have not been able to find a resolution. I suspect that my hard drive may have failed, but I was wondering if I could get a second opinion. The boot failure problem started after my system froze and I had to force it to shutdown by holding down the power button. Upon rebooting, I was prompted to start either System Repair or the Safe Mode options. After I chose System Repair, the process started, but it seemed to hang intermittently and took at least 30-45 minutes to complete. During this time, I noticed that the hard drive LED on my computer case was lit solid. When System Repair did complete, it said Boot Manager missing or corrupt. So I have followed all of the steps to repair the Boot Manager and I can get Windows to start loading, but after the Windows logo animation closes the system seems to hang and I have the solid hard drive LED again. I restarted in Safe Mode, but it also hangs when trying to load disk.sys with a solid hdd light and will not progress further. So I went back into the recovery environment and tried to run a chkdsk on the Windows partition, and after 3% complete it displayed the following:

Deleted corrupt attribute list entry
with type code 128 in file 88874.
Deleted corrupt attribute list entry
with type code 128 in file 88874.
Deleting corrupt attribute record (120, "")
from file record segment 88999.
Readable file record se... Read more

A:Unable to boot Windows 7 after system freeze and forced shutdown

I no expert but the first thing I would check is the boot order in the bios. Set the bios to default.
Then make sure your ssd with Windows 7 is the first boot.
I sounds like it's trying to boot from the hard drive instead of the ssd.

You could also unhook the hard drive and see if it will boot from the ssd.

A 32 gig sse with Windows 7 doesn't leave a lot of wiggle room.

Please read this tutorial by Bare Foot Kid. I gives some helpful information.

Startup Repair - Run 3 Separate Times

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Okay so I have put off posting here for quite some time while I attempted to solve the problem on my own. Whenever I attempt to shutdown or sleep my laptop, the screen will go black but the fans ramp up and the power button light remains on. This eventually drains the battery or I have to hard shutdown the machine. I have searched and searched for a solution but none were effective for my problem. These include changes to Intel Management Engine, reinstalling all current drivers, running troubleshooters, performing sleep studies, running cmd prompts like sfc or dism, etc. I have traced this problem to a specific program/driver: System Interface Foundation. If I disable this driver and related services, my problems no longer occur. However, I lose the functionality that comes with Lenovo Vantage and other dependencies. If I have it start the service manually, it will not occur until the service starts but then I have to stop the service and disable it again or the problem will occur. If I don't do anything to the service, the sleep and shutdown functions initially work until the service automatically starts. I am looking for a solution of which I can continue using Lenovo Vantage and the interface foundation software without these sleep/power issues. A patch of some sort would be ideal or for someone to explain why the hardware seems to disagree with the software. Thanks to anyone who can help. PS I have scoured this forum for any remotely related... Read more

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Hi everyone,

I have an

Inspiron 1420 Dell computer
Windows Vista
32-bit operating system
2 gb RAM
Intel core 2 duo CPU @ 1.80 GHz

I am on the Dell reccomended power plan, which indicates equality between the use of battery and performance.

So here's my problem. I will leave my computer (plugged in or not doesn't seem to matter) alone for about 15-20 minutes. When I come back, the screen is black, and when I move the mouse, one of two things happens.

1. It stays black and I am forced to shutdown by holding down the power button
2. It goes back to whatever I was working on but then freezes- I can move the mouse around bu can't click on anything and am again forced to shutdown.

Anyone have any experience with this or know what to do? I've had some blue screens before as well.. I don't know if that is related or not.
I have absolutely no clue when it comes to computers... so I would appreciate any help.


Oh I wanted to add that I have tried ctrl alt delete, and that does not have any effect

A:Forced shutdown

Try new video drivers. I prefer the one's from the manufacturer of the video chipset (ATI, nVidia, Intel, etc) over the one's from Dell.

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When I turn my computer off I get the error: 1 program need to close: Iexplorer.exe
Which I don't have it open. Even if I opened it I closed it. This started doing this today. Any ideas what to do?

A:forced shutdown

I would probably check for toolbars that have been installed to Internet explorer. Usually has to do with online sevices that update a particular webpage or service on the machine.

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Everytime I go to Restart or Shutdown I am getting a forced showdown screen before Win 7 shutsdown. This is with all processes that I can control closed.

Here is what was running on my last shutdown:

I don't see anything out of the ordinary in that list to cause a forced shutdown. When I get the forced shutdown, I have tried to pause to see what process is causing the forced shutdown, but it never pauses and is gone so fast I can not read the process name.

If anyone has any ideas I would appreciate some help.

A:Forced Shutdown

Quote: Originally Posted by huffman

Everytime I go to Restart or Shutdown I am getting a forced showdown screen before Win 7 shutsdown. This is with all processes that I can control closed.

Here is what was running on my last shutdown:

Attachment 214284

I don't see anything out of the ordinary in that list to cause a forced shutdown. When I get the forced shutdown, I have tried to pause to see what process is causing the forced shutdown, but it never pauses and is gone so fast I can not read the process name.

If anyone has any ideas I would appreciate some help.

Go to start and type in msconfig and hit enter. Go to the startup tab and disable everything except your antivirus. Youwill get that message again when you reboot for the first time after you click restart now in msconfig. Try rebooting after the first reboot since you ran msconfig. This should improve computer performance and keep Windows from showing that message. If that dosn't help, adjust the wait to kill timeout setting as shown here: Shut Down -Speed Up

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My computer will not shutdown. I have to hold the power on button to shut down.

A:forced shutdown

To help us help you,please use the TSG System Info tool to let Tech's know the specs of your computer: http://static.techguy.org/download/SysInfo.exe Copy and paste the results here in your thread. You can use the TSG Info to fill in your computer information in your user profile as well.

Also, if its a brand name system like an Acer,Dell or HP, please post the exact model of the system.

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Hey all, I've got a 2x 780ti on sli and an ASus rampage IV black edition hooked up to two brand new monitors. I have been having trouble with my headset and was hearing myself so after messing around with he USB's my keyboard randomly shut down while it was still plugged in so I tried to reboot, but then it got stuck on windows "shutting down" so I had to force boot it and now when I turn it on everything powers up but nothing displays to the monitors and it force boots at the press of the power switch instead of holding it like normal. It's a weird issue, can someone please help? I'm starting to get desperate here!

A:I get no display after forced shutdown.

That sounds very much like a power supply problem. One of the voltages is either incorrect or missing. Quickest solution is usually a new power supply
Keep us posted

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Is it safe to use quick and forced shutdown software on XP or a Windows platform ?
(Not a timer. I just double-click to force-shutdown my XP)

Thank you.

Merry Christmas and Happy New Year.

A:Quick and forced shutdown

I am not really sure what you are referring to? What do you mean quick and forced shutdown?

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There are two users (Paul and Nigel) on my laptop (IBM R40 w/ 1 GB RAM), and ever since Paul shut down without logging me (Nigel) out, I have been experiencing major problems. I was able to solve a lot of these problems when I discovered in the Task Manager that spoolsv.exe (system file) was using up as much CPU as it could (totally slowing down the computer), and then ran the Windows Resource Kit's spooler function to clean it up.

However, strange problems (eg, computer freezes, and I recently got the BAD_POOL_HEADER blue screen error) persist, and I am at a loss as to what to do.

Can anyone help?



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Hey now...So a couple mos. back I picked up an Acer Aspire. 1 gig RAM, 80 gig HD, Intel Atom, Win XP. Pretty standard issue stuff. 'Puter was runnin' fine til about 2 hrs. ago. I started up and got as far as the Welcome screen, when it just shutdown, no reboot, it just turned off. Try and try again as I might, but to no avail. Same result with every attempt. Will not even start in to Safe Mode. I choose the option, then in about 3 seconds it shuts down. It seems to me that the 'puter may not be making it's usual sounds, ie: I can hear the HD whirring and such, but I don't seem to hear a system fan. It just does not seem to be making it's usual fuss. I am thinking that it coud be an overheating issue, but it doesn't even come on long enough for that. Is this a protection measure? Any help appreciated.

A:Forced shutdown at Welcome screen...

I don't know about a laptop but my old desktop had overheating problems
when the heatsink broke up and i was having the same problems as
you. I think it is a protection measure for the CPU because those things
get hot very quickly.

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Hi, on resuming from sleep, I closed the lid, my EEE PC x101ch had frozen. I forced a shut-down by holding the power button down, now it will not start up. After pushing the power button the computer sounds normal - for a few seconds, the fan runs, the hard disk appears to start up then stops, the light for the disk flashes a few times then goes out, the wifi light stays on, but nothing else.

Having read other posts I took out the power lead and battery and held down the power button for a minute or so, no luck. Pushed repeatedly on F9 with no response. Removed the CMOS battery for a few minutes, no luck. I've now read that reseating cables, RAM etc might help. That's my next step but iirc the RAM is soldered onto the board.
If it were the RAM that's causing the problem is there any way to test it insitu? How easy is it to replace, I'm pretty handy with a soldering iron.

Any other suggestions? I have some pictures on it of my grand-daughter's 4th birthday party in Disney! We have others but mine are better!

A:Forced a shutdown EEE PC will not now start

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I have a Dell Inspirion N7010 running windows 7 and I made no recent system/program changes. My computer was running fine, but then I got an anti-virus warning about a new virus. Before I could click "clean computer" the virus seemed to have removed the anti-virus program. I began to re-download it, and I got a message saying "Windows has encountered a critical problem and will restart in one minute.". So I let it, and then logged back in. About thirty seconds in, the message came up again. I tried bringing up command prompt and typing "shutdown -a" (without quotes of course) but it said "System shutdown is in progress. (1115). I also tried loading it in safe-mode. Nothing changed, and I wasn't given any time to get rid of the virus. The annoying thing is, I have the file-path of a virus that seemingly caused all of this. However, I was unable to delete it using cmd, it said that the file path couldn't be found. This is the first time I've posted something like this, so if I left out any information, and it's needed, just tell me.
I was able to initiate a system restore point and everything seems to be fine now, nothing coming up on any anti-virus software, and no shutdowns every minute.

A:Forced System Shutdown

Welcome aboard It looks like ZeroAccess infection.I strongly suggest....Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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When I go to shutdown my computer with windows 2k on it, it makes me end explorer.exe because it is not responding. Is there any way to figure out what is making it freeze up. I have done a clean install of my OS and it still has the same problem.


A:Explorer.exe forced shutdown

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I kept my computer when I was 'reorganized' out of my job. My problem is that EVERY time I use it, at some point during the session (unless it's a very short one) I get this popup message:

"services.exe - Application Error

The instruction at "0x606cbaec" referenced memory at "0x00040328". The memory could not be "read".

Click on OK to terminate the program
Click on CANCEL to debug the program

'OK' button and 'Cancel' button"

(NOTE: the instruction 'numbers' can be different, but always start with "0x606")

If I click on either OK or Cancel, a one minute countdown begins, after which the computer reboots. There is NO WAY to stop this process. I have found that I can ignore the message and wait until I am finished with whatever I'm doing to click on one of the buttons, but I still have the same restart and shut down process.

I have researched this issue all over the Microsoft website, but have not found anything that works. I suspect that it may be caused by my computer having an enterprise license of XP, but even so, the computer itself is still a legal holder of an XP license.

I appreciate any help you can give me.

A:Forced shutdown and reboot of XP

Welcome to TSG CAgirl

If we follow the following article's solution, then only a repair installation or in-place upgrade can fix this problem.

Services.exe - Application Error. The application failed to initialize (0xc0000006). - How To Fix This Error

Most of the sources on the net say the same thing, so I think that the solution is really that. This article from Microsoft Knowledge Base will help you in doing so:


Method 2: Reinstall Windows XP by starting your computer from the Windows XP CD
To reinstall Windows XP by starting your computer from the Windows XP CD, follow these steps:

1. Insert the Windows XP CD into your computer's CD-ROM or DVD-ROM drive, and then restart your computer.

2. When the "Press any key to boot from CD" message appears on the screen, press a key to start your computer from the Windows XP CD.

Note Your computer must be configured to start from the CD-ROM or DVD-ROM drive. For more information about how to configure your computer to start from the CD-ROM or DVD-ROM drive, see your computer's documentation or contact your computer manufacturer.

3. You receive the following message on the Welcome to Setup screen that appears:

This portion of the Setup program prepares Microsoft Windows XP to run on your computer:

To setup Windows XP now, press ENTER.

To repair a Windows XP installation using Recovery Console, press R.

To quit Setup without installin... Read more

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Keep getting "Program running, forced shutdown" when I shutdown Win 7. Anyone know how to fix this? Thanks.

A:Program running, use forced shutdown

Try this:

There is a delay when you shut down, restart, or log off a computer that is running Windows 7 or Windows Server 2008 R2

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Hi all,

I really need some help here. I have had this happen on my work laptop where I wasn't paying attention and let something through Zonealarm and the only fix anyone could think of was to restore Windows.

I recently went to broadband at home and was told that I didn't need Zonealarm because my router had a built-in firewall. I started having viruses pop up with Avast and other things started to happen and I tired cleaning them as best as I could and started Zonealarm back up. Now at random times XP forces a shutdown just like everyone else that has posted. I ran Torjanhunter and AVG last night and it found some more stuff but this looks like it is almost a custom job to figure out.

I could restore but it's such a pain considering all of the stuff on my hard drive so I am asking for help. I took the liberty of downloading and running Hijack this and here is the file:

Logfile of HijackThis v1.99.1
Scan saved at 6:44:07 PM, on 12/12/2006
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
c:\Program Files\Dell\Support\Alert\bin\NotifyAlert.exe
C:\Program File... Read more

A:Solved: Services.exe Forced Shutdown

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After my computer has been on for a while I get the services.exe has unexpectedly closed and the system goes into a forced shutdown.

I've been using shutdown -a, but my programs become inoperative.

Sometimes it is error code 203 and others it's 204. It seems to be random, but I'm not really sure.

I've run tons and tons of online and offline virus scanners and none of them have worked so far. They all turn up nothing, except one that said mIRC was a virus. One of my friends suggested that I could have gotten a script from someone through mIRC that damaged my system. Since then I have gotten defensive mIRC scripts.

I've checked other posts on this error and none of them have worked, so I figured I should post one that would be designed around my setup.

Thanks for your help in advance!

Here's a HijackThis log:

Logfile of HijackThis v1.99.1
Scan saved at 11:30:51 AM, on 11/25/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
D:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
D:\Program Files\DAEMON Tools\daemon.exe
C:\Program Files\Common Files\AOL\1148262023\ee\AOLSoftwa... Read more

A:Forced Shutdown Error Code 203, or 204

Welcome to TSG....

If you leave your computer run for log periods of time this can be a cause of this happening along with any infections you have. I would suggest shutting down your computer for at least 5 minutes every day and rebooting it just to refresh the computer. Also hang in here as a HJT log expert will be here to diagnose the log file you have posted. They are the people witht he little gold shields to the right of thier names.

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I recently moved up north for a month to spend some time with a friend of mine. She says her ISP forces subscribers to have a dynamic IP configuration, with local DHCP (router-based). I didn't believe her, and so I set up a static IP on all the computers in the household (including IP reservation on the router) to increase my down speed and up speed through port forwarding.

Now, the modem has begun to shutoff. I was of the mind that prohibiting users from making a static address was illegal or some such, but perhaps I was wrong. Is the modem going down because of my static addresses, or for some other reason?

A:Modem Self-Shutdown (Forced Dynamic IP?)

If there was a IP conflict on the network it may act strange, but not shutdown.

What are you settings as your DNS server/s when you manually assign yourself an IP address?

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Good day.

I am getting inexplicable BSOD on shutdown which forces my PC to restart then when I shutdown, it does the same again - therefore forcing me into a loop.

I would appreciate any help that you guys can provide.
Thank you very much.

Attached here is the file that is required of me.
Thank you.

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Following a software crash (Paragon Drive Backup 9 Pro) on VAIO VPCF 22C5E I
had to resort to a forced shutdown.
Now on every start-up I get the following message after the VAIO logo:

Drive 0: primary 01 win vista/2008 NTFS System Res
primary 02 linux NTFS
Insert startup disk in floppy drive and press F2 to run setup

Pressing enter at this point allows the boot-up process to continue
Any feedback on this will be much appreciated.

A:Win 7 start-up problems following a forced shutdown

Hello and welcome to SF!
Could you please try to reset basic W7 stuff:
Run a system file check to verify and repair your system files.
To do this type cmd in search, then right click to run as administrator, then

Read here for more information SFC /SCANNOW Command - System File Checker

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Hi! I have a windows 2003 server(it's a clone PC), Everytime I turned on the PC and after logged in, the windows automatically tried to close all programs and automatically logged off and shutsdown. I don't know what went wrong. Please Help!

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Hi everyone, I don't know if this is posted on the right place, if it isn't tell me please.
So, I was busy on my computer with windows 8 on it and some programs got stuck and I couldn't close them anymore.
So, I pressed the off button and kept pressing it 'till my laptop turned off.
Now, I restart it and everything is gone, all my applications are gone, I can't find anything, I can't even access my Desktop...
Help would be appreciated.

A:Forced shutdown resetted laptop

If the data you had on it is important then dont mess with it anymore, remove the harddrive and connect it to another computer via SATA to USB or a USB dock and recover your files with data recovery software.
There are free ones like RECUVA, make a folder in the working PC called BACKUP or whatever you want and recover the files to that folder.

Depending on the problem on your HD you may need to use different recovery software.

Once you have all the files that you want recovered, then try to fix your damaged HD. try CHKDSK /F or scandisk or other programs youre comfortable with.

Then reinstall it into your laptop and see if things are back to normal..

Good Luck


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Help!!!! I forced a shutdown after my computer froze. I went to turn it back on and the power button lights up but the screen stays blank. Ivery tried to get into BIOS with F8 key. I've also tried multiple troubleshooting steps. Please help me find out what going on!!!

A:Black screen after forced shutdown

There are two means of entering the BIOS.   The first is by pressing the power button and immediately tapping the F2 key every half second to access the startup menu. The second is direct to the BIOS by tapping the F10 key every half second or so, immediately after pressing the power button.     F8 will not invoke the BIOS of any HP PC or notebook that I have ever heard of.  I believe you must be thinking of another brand, perhaps a Packard Bell.  Hold down the Windows key and the B key at the same time. While holding those keys down, press the power button. That should invoke a BIOS recovery.  That may resolve your issue. Have you tried the Black screen issue troubleshooting?  All of the troubleshooting please, not just part of it.  I will edit this in a few minutes and put in a link to the document. below this line. Look at the lockups and performance troubleshhting section. Were there any error essages or a blinking cursor?http://support.hp.com/us-en/product/HP-ENVY-23-All-in-One-Desktop-PC-series/5295879/model/5296825 " I've also tried multiple troubleshooting steps. " is way too vague and generalized. Please help us to help you by being very specific.  

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Hello! I think I just killed my GPU but I'm not absolutely certain. I'm hoping maybe you guys could help me determine if this is more of a software issue then dead hardware. Firstly the shutdown is because I keep putting my fan speeds too low while gaming, causing it to overheat and forcibly shutdown.

The only thing I've tried so far is reinstalling the display drivers from safe mode to no avail. Once installation is done and I restart I'm able to reach the welcome screen. However the screen flickers and shows faint, black scattered lines, then it continues to desktop where it flickers more, is darkened, unresponsive and has missing icons/graphics. This is shortly followed by a BSOD.

Is the graphics card dead? Or could this possibly be something else? Here's the report from BlueScreen viewer. If there's anymore information I can provide let me know.


i5-2500k @ 4.3ghz
Sapphire 7970 3GB
Corsair HX850 PSU
G.skill 8gb DDR3 1600
Crucial M4 256GB SSD

A:GPU giving BSOD after forced shutdown

Looks like your graphics card has reached the end of it's life.

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I have a problem that every time I shut my computer down, a screen pops up that says there is a program running and it is being forced to shut down. The problem is there is NO program running when I shut down. What do I need to do? Thanks

A:Forced Shutdown when no program running

Just wait it out. I'm sure it's not showing that for more than a dozen seconds tops, right?

I get that often as well and attribute it to background processes from one of the dozen or so programs I run each day.

Sorry about the "dozen" theme.

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I have a problem with my computer that's driving me nuts.
Yesterday I turned on my PC and began using it as normal. Suddenly I had a message appear saying that shutdown would occur in 60 seconds and a countdown timer appeared. After the computer shutdown, I restarted but have had problems ever since. The desktop bar at the bottom of the screen has turned grey and only certain programs appear in the bottom right corner. The internet has stopped working - Firefox will open but say it cannot connect and if I click on IE I get asked what program I want to open it with. As for the other programs on the computer, some open and others simply do nothing if I click on them. I also cannot copy and paste anymore in Windows or drag files between folders. I have tried system restore but this does not work - I get a message saying "System Restore is not able to protect your computer".
I have looked on the Event Viewer and at roughly the time the original shutdown message occurred there were 2 errors: EventSystem 4609 and VSS 8193. Clicking on these or selecting Properties achieves nothing so I have no more info.
Also, the sounds and videos are not working.
All in all, the computer is having a few problems! If anyone could help that would be great!
I'm using Windows XP Home Edition v.5.1 SP3 on a Dell Dimesion 3000. 30GB hard drive and 2GB RAM.
I've run a number of virus checkers (only about half will open) and none of them have found anything.

A:Forced shutdown has caused problems

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Internet explorer 9 will not allow to go anywhere but the homepage on startup. The program freezes immediately when I type in the menu bar. Here is the error message I am receiving. I normally use chrome (including right now, while searching for fixes to IE, haha go figure), but I have a plugin that links to my quickbooks that only work in IE, so unfortunately I need it fixed.

I ran Windows Update and there is an update for IE 9, but when I try to install it I get error code 9c48. I have tried every fix on the net to repair this, but to no avail. I have tried to uninstall IE9 and reinstall, but there is no update for IE9 in my installed updates. I have run sft / scannow and tried to fix the dll. I also have cleaned the registry and repaired the .net framework and 6-8 hours later. Still no IE, still no update.

I don't care about the update as long as I have a working version of Internet Explorer on my machine. Please help! I also have attached the .txt document of the cbs/logs with the erros from the scannow command.

Problem Event Name: APPCRASH
Application Name: iexplore.exe
Application Version: 9.0.8112.16421
Application Timestamp: 4d76255d
Fault Module Name: IEFRAME.dll
Fault Module Version: 9.0.8112.16441
Fault Module Timestamp: 4ee8137b
Exception Code: c0000005
Exception Offset: 0006e05a
OS Version: 6.1.7601.
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789... Read more

A:Internet Explorer 9 - forced shutdown on startup

Use the control panel > internet properties (options?)
to set the home page to about:blank
via the button for blank page
then try IE again.

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So yesterday I made a silly attempt at installing FaceTime on my Windows 7 operating system... The FaceTime.exe file froze up when trying to open it. While I could operate with most the rest of the computer fine, I could not close the perma-loading frozen file folder. Alt + Ctrl + Delete wasn't even registering and I couldn't get the task manager running. I tried shutting down but that wasn't registering either. So..finally in a desperate attempt to get things 'reset' to normal, I just pulled the battery out of the laptop and left for a while.

I replaced the battery later and got things fired up. However, now I cannot open most of my necessary software. My browsers work fine...software that was downloaded online works fine...but MS Word, PowerPoint, Excel, or other externally installed software, loads the following error message(s) when I try to open it:

MS Word, Excel, and PowerPoint:

Windows Installer
"Preparing to install..."

Problem with Shortcut
"Fatal error during installation..."

Jasc Paint Shop Pro (photoshop type software):

Windows Installer
"Preparing to install..."

Windows Installer
"The feature you are trying to use is on a CD-ROM or other removable disk that is not available.
Insert the 'Jasc Paint Shop Pro' disk and click OK.
Use source:
(Dropdown menu): 1 (Browse button)"

In other words, software that was installed and readily-available for use prior to my FaceTime shutdown is n... Read more

A:Incomplete Install & Forced Shutdown--Now cannot use most of my software

Hi. . .

Boot into Recovery using your Windows DVD or your HDD Recovery partition and select/run "Windows System Restore".

Regards. . .



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I have no problem watching 90/120 minutes movies online but am having to reboot more often.
It has been freezing up too. I've taken the RAM out of another XP Pro tower & wondering if it'll work in this tower, see attachment.
I also did a crucial scan & I'm guessing this is what I have in right now
"Memory Type: DDR PC3200, DDR (non-ECC)
Maximum Memory: 2GB
Currently Installed Memory: 512MB
Total Memory Slots: 2
Available Memory Slots: 1
DDR PC3200

Each memory slot can hold DDR PC3200 with a maximum of 1GB per slot.*

Any help is appreciated

A:XP MCE occasionally freezing causing forced shutdown

The reason your pc freezes is because it is only running with 512mb of RAM when the least amount of RAM I would ever run a operating system off of is 1gb. You still have one slot for RAM open but I wouldn't even bother using that stick of RAM that you pulled out of the other XP pro tower due to the fact that it is only a 128mb stick. I would go to some Tech store near you and get another 512mb stick of RAM or if you really want speed your PC up you could get two 1gb sticks of RAM and max your pc out on the RAM limit.

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