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Wireless not working after shipping to my son

Q: Wireless not working after shipping to my son

Hello all.

My son's laptop got stolen so I shipped him mine via USPS. Using a friend's computer to help him troubleshoot his wifi problem.

eMachines E525 - stock
Win XP Professional SP2
Current Atheros driver installed from eMachines website

Wifi worked fine here. Doesn't work there.

Same thing happened after I bought it last year with Win7 installed.
Couldn't run my recording software on Win7 so I had XP Pro installed while visiting an out of state friend.
Flew home, no wireless capabilities.
Said wireless was in range- yet nothing shows up.
Visited same friend a couple of months later and returned it to the same shop.
They reinstalled XP Pro but couldn't tell me why the wifi didn't work at home last time.
Got a virus this past summer and clean reinstalled XP Pro SP2.
Worked perfectly until my son turned it on- no wifi.
He also needs XP to run audio software and there are other programs installed that he doesn't have copies to reinstall, and would very much like to avoid another OS install.

And its not the wifi switch that blinks on the keyboard. This has been pressed and depressed and restarted and all that. The blinking tells me that its working and trying to connect, but can't. Am I correct?

Preferred Solution: Wireless not working after shipping to my son

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: Wireless not working after shipping to my son

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i recently had my desktop shipped. Once I received it, I saw the graphics card had popped out of the slot. Once I plugged the power cord, neither the hard drive light in the front panel comes on nor is there any signal on the monitor. But, I can "hear" the hard drives clicking. There is no beeping sound also. I then removed everything (even mouse and keyboard, hard drive), the only card plugged in was the graphics card. Still no display.

It is dell 8200. When I turn it on, the light in the front panel remains orange (with/without hard drives), I remember it bring green when the computer is running. Also, the little light right next to it (HDD) is not blinking or turning on. There is no display, the monitor says no signal detected.

It is working in parts: power supply, hard drive, other accessories. How will I go about troubleshooting the motherboard or the graphics card? I will appreciate any insight.


A:pc stopped working after shipping

read the no post guide in the guides forum.

clicking sounds from hard drives are not a good sign.

reseat all loose components carefully. Take appropriate anti-static precautions.

your system could have been physically dropped. hard shocks can destroy hard disks. I hope your shipment was insured.

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I've got Vista Home Premium on my Dell Inspiron 1520.

Every now and then I get this strange message after turning my laptop on:

HTML Code:
Dell Wireless WLAN Card Wireless Network Controller has stopped working

Problem signature:
Problem Event Name: APPCRASH
Application Name: bcmwltry.exe
Application Version:
Application Timestamp: 45f8a9d0
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6001.18000
Fault Module Timestamp: 4791a7a6
Exception Code: c015000f
Exception Offset: 000761b7
OS Version: 6.0.6001.
Locale ID: 1060
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160

Read our privacy statement:
The odd thing is that my internet is still working well.
What do you think is wrong?

Thanks a lot for your help!

Kind regards

A:Dell Wireless WLAN Card Wireless Network Controller has stopped working

follow the instructions on this Dell support page:

bcmwltry.exe error, pls help - DELL COMMUNITY

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Earlier today I ran Windows Update, which included the following update:

The update failed, resulting in this error message:

Since then, I've been unable to get my laptop to connect through the wireless. Right now I'm running it with an ethernet cable, and I've tried to uninstall the driver and download/reinstall with a driver downloaded from Intel's website, but I end up with the same error message. I was going to try a system restore, but I don't have any restore points to use. Does anyone have any advice?

SysInfo log:

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i5 CPU M 450 @ 2.40GHz, Intel64 Family 6 Model 37 Stepping 5
Processor Count: 4
RAM: 5941 Mb
Graphics Card: Intel(R) HD Graphics, -1349 Mb
Hard Drives: C: Total - 588525 MB, Free - 167698 MB; D: Total - 21649 MB, Free - 3152 MB; E: Total - 99 MB, Free - 84 MB;
Motherboard: Hewlett-Packard, 144C
Antivirus: AVG AntiVirus Free Edition 2014, Updated and EnabledClick to expand...

A:Solved: Wireless driver update made wireless stop working

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I've had good luck with HP computers, and recently ordered a new EliteDesk. The problem is, I paid a premium for next-day delivery. The unit was shipped from Texas (to Northern California) on May 25th. It is now May 31st, and I don't have it yet. FedEx dropped the ball and failed to deliver it today, and they say I'll have it tomorrow -- but in the course of my discussion with them, they said it was shipped GROUND. Because it was shipped ground, I am certainly entitled to a refund on the premium shipping charge that was billed to my credit card. But here's the real problem: As far as I can tell, there is NO page on the HP website that provides a phone number I can use to call and complain about this. I have looked and looked and looked. I would love it if some kind person would provide a customer support phone number so I can call and explain the problem to them. Or even a URL of the web page that has a phone number. I do quite understand that large corporations don't want to hear from customers after they have made a sale ... but in this case, if I don't get a commitment from HP to rescind the charge for next-day shipping, I'll have to have my Visa cancel the entire payment for the computer, and then where will we be? It will be a headache for everybody. So how about a phone number, eh?



  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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Can anyone tell me what a custom built laptop delivery time is order was placed December 1st its now the 11th

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I am building a new Haswell PC here on the right coast of the US, and need to ship it to the owner on the left coast - built, tested, and loaded.

Has anyone done this and have any tips to try and get it to it's destination in working condition?

The owner is fairly mechanically inclined, but has never worked inside a PC before, so I am wary of what I can ask her to do.
My main concern is we are considering a CoolerMaster Hyper 212 EVO, and I am concerned about the height of this thing creating enough leverage to tear the socket out if there was a jolt. I've considered removing it and then trying to walk her through installing it at her end but I'm not sure this is the best plan.
Or we could just stick with the stock heatsink and fan and not deal with the EVO.

Any experiences and tips would be appreciated!

A:Shipping a PC

Well if it was me I would get bunch of static free bubble wrap and stuff the inside of case so things don't move then wrap outside of case put in box then get bigger box and put more wrap between the two boxes. That should protect everything then make sure you put insurance on it for a value twice the amount of the package. Forgot to say to mark the box this side up so motherboard is on bottom of box.

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Has anyone received a computer, loose in a large box, wth only brown paper as protection?  Is this a lenovo standard practice?

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Ordered my P1 on Oc14. UPS just delievered it on 10/16. This is the FASTEST that I've ever received a laptop order from Lenovo (or IBM) in my memory. Now waiting for the workstation dock before start configuring it.

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Hello TSG Forums,

I've got quite the challenge for you guys. I've gone through two different tech support lines, three computer savvy friends, and every troubleshooting trick and tip I could scour off of the internet. All efforts have been in vain thus far. So as to not make this post too long, I'll get to the point.

I recently bought a new wireless adapter to connect to the internet with. Previously I was using an older adapter that my room mate was lending me. ( a Motorola Wireless USB Adapter WU830G to be exact.) At first when I installed the motorola it didn't work. I can't remember what I did to make it work for the life of me, but I eventually twisted my computer's arm enough that it gave in. Now it's uninstalled from my computer, along with (I hope) all the drivers and programs that were using it.

So I bought a new adapter (Belkin Wireless G Plus MIMO USB Network Adapter - F5D9050) read the instructions carefully, and made sure that it was installed just as the manual says. (Install the software, wait for the prompt, etc etc.) Everything seemed to be going smoothly until I tried to configure my connections. (Where the wireless detects all the access points, and you put in your WEP key etc.) The wireless adapter seemed to be doing nothing. The device manager showed the adapter with no problems, and no errors, but the program was stubbornly pretending that my wireless adapter didn't exist. After trying multiple USB ports, uninst... Read more

A:Missing Wireless Network Icon; Wireless Adapter Not Working!

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Hi, I have just got an EZCast home multimedia wireless sharing device. It works great from my acer laptop and from my android phone. HTC one! My problem is that it works as an access point so both my phone and my laptop need to connect as clients. when I do this I have no connection to the internet anymore.
I have a great deal with my telecoms provider in Ireland and get umlimited BB over G4 so I use the HTC either in wifi hotspot mode or Bluetooth PAN to connect to the internet on my laptop (and wireless printer).
Either way when I connect to the EZCast access point I have no internet. The phone sees a wireless network and shuts down my mobile data connection and my laptop can only connect to one wireless point at a time. When I do bluetooth tethering and I am connected to the EZCast AP, I can still see that I am connected to the BT PAN but I have no adapter to connect it to so no internet. I tried to bridge the PAN and the WIFI but forums are telling me that you can't do this with Windows 7 anymore. I have noticed that there is a virtual miniport in Windows and I was wondering would it be possible to use this. I know I could buy a USB Wifi dongle and that would be it but it must be possible some other other way. The networks don't havce to talk to eachother. I need to get internet on the laptop and then at the same time be able to connect to my TV via the EZast Wifi. Hope someone can help. It's my first post her so hope I have given enough info.

A:Working with 2 wireless networks - Internet access and HDMI wireless

Hello and welcome Eamonn now I am a tad confused with your rather involved post mate. Now could you simplify it a little to what works with what and what you are actually wanting it to do.

Now I have to ask I assume you have updated all drivers for all the devices??

There is a really good networking member here if I cannot help you out but I will try first.

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My google searches are being redirect to various sites and i receive a error message saying "dell wireless wlan card has stopped working" but im still using my wireless internet just fine. They both started acting up after an ill advised download from a bit torrent site. I scanned my computer with malwarebytes and it found some infections but did not do anything for me, then i scanned with avg anti-virus and it found nothing. (malwarebytes and avg anti-virus are the only anti virus software i have and are both fully updated)

My computer is a Dell Inspiron 1501 with Windows Vista Basic
AMD Athlon 64 x2

Whenever im redirected i get 1 of 2 images in the address bar (see attachment)

A:Google redirects + Dell Wireless WLAN Card Wireless Network Controller stopped working and was closed

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. Please include a clear description of the problems you're having, along with any steps you may have performed so far.Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.Please download OTL from following mirror:This is THE MirrorSave it to your desktop.Double click on the icon on your desktop.Click the "Scan All Users" checkbox.Push the button.Two reports will open, copy and paste them in a reply here:OTL.txt <-- Will be openedExtra.txt <-- Will be minimizedIn the upper right hand corner ... Read more

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Couldn't decide where a question like this should go. I have to ship my laptop back to HP for a warranty covered repair. Can anyone tell me if UPS or USPS would be best for this? I am thinking about safety as well as cost. Safety first.

Thanks for any suggestions.

A:Shipping laptop??

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I ordered the yoga 920 on the 16th. My order is still being processed and the ship date was 10/25 all week. Now it says 10/30.  The website is also now advertising the computer for about 200 dollars cheaper than what I ordered and says shipping is 1-3 days.  Is this his normal form Lenovo? What?s the hold up? I think I should cancel my order and try again. 

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Anyone know where i can get a javascript for shipping calculations? basically i want to sell some stuff and the buy would enter a zip code and then it would calculate how much the shipping would be. can anyone refer me to a site where i can get one for free? i tried a search on google with no luck.

A:Anyone know where I can get a shipping script?

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HiMy p71 has been delayed by over a month! Really? I order it at Sept 1st, Lenovo first tells me it will be shipped at 12th. However, Lenovo delayed the estimated shipping to 14th, then 15, then 16th. Finally, Lenovo delayed the estimated shipping day at 26th!!!!!  I ordered the computer on September first and it will arrive on October 4th! I won't  buy Lenovo anymore! Shipping system sucks! Nobody gives me an apology.

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Can I please get some help with my order 4293378647 not shipping. I don't understand it. It was supposed to ship the same day but there has been ZERO movement. Customer service offered no assistance when I called. They simply said they'd reach out to someone and email me with the information which I suspect is just some runaround tactic they use when they don't want to work. I want REAL help. This is absurd. I ordered this laptop on August 7th and it was supposed to ship the same day. Instead it hasn't even moved. If I knew this was going to happen I would've bought it on ebay or amazon.

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Hello everyone. I have searched far and wide on the internet for a solution to this problem, but have yet to find anything. I know about the problems at Digital River with the downloadable student editions. I am more concerned with the Discs I paid $13 extra to have shipped to me.

I was supposed to receive a confirmation e-mail when they shipped. That was exactly two weeks ago, which to me means they still have not shipped. I have tried contacting Digital River (twice) by their customer support form, but have not had any luck with that.

I'm frustrated beyond belief and have no idea what to do. I guess I could just download the .ISO, but the problem with that is then I still lose $13.

Does anyone have any idea what I should do, other than wait some more and eventually give up?

A:Windows 7 not shipping...

When you ordered the DVD, you should have received a receipt, and hopefully on that receipt there was a contact email and/or phone number. Anything on your receipt?

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Does this look right to you guys? I ordered vista from newegg the other day in order to get the free windows 7 upgrade. (probably a mistake) Here is the email I got today. FYI i live in Oklahoma.

A:10-15 days shipping.. really?

Seems like a reasonable amount of time to me

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Dear experts;I have ordered a P51 on the 18th of February, unfortuantly the shipping date keep shifitng, the online order visibility tracker seems not accurate.I tried checking with the customer support without any progress, Is there any way to contact lenovo fulfilment department/post sales to clarifity expected date? emails would be better Thanks,Mohamed

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I'm preparing for setting up SQL Server 2K log shipping across a firewall. I wonder if it will be enough to open port 445 on the firewall (for SMB traffic, NETBIOS transport is disabled), or port 1433 will also need to be left open.
Thanks for any suggestions,

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I've heard the rumor that some components you ordered would cause delay (such as touch screen, RAID, etc.). Let's share some info here so we can understand what might have cause the delay.  To make the thread easy to read, please update your ogirinal post whenever the estimated shipping date was changed (instead of adding a new post to the thread).  Thanks! Here is an example: Model: P50 20ENCTO1WWOrder Date: 12/13/2015Original Est.: 1/14/201612/20/2015 Est: 1/21/201612/29/2015 Est: 1/28/2016...Processor     Intel Core i7-6700HQ    Color Sensor     No Color Sensor     Display     15.6 FHD IPS Non-TouchTotal memory     8GB DDR4 2133 SoDIMMRAID Setting     RAID0HDD Config     1TBHDDx2

A:P50/P70 shipping thread

I will just followup here: I order on April 6th with 64GB RAM, 500GB HDD, 1080 screen with Muti-touch and Pen Pro, i7-6700HQ CPU and M1000M GPU, along with a Storage Kit for the HDD cables. No RAID and other special configurations. It didn't allow me to pay in two credit cards by the system, a CSR was helping me on putting the order and he had restarted his program to complete my order by some reason at that time. Model: P50 20ENCTO1WWOriginal shipping date: April 7th, 2016.Original delivery date: April 14th, 2016.Shipping date Delayed to (on April 7th): April 15th, 2016.Delivery date Delayed to: April 23rd.Booking place: US. On April 9th, the Storage Kit was shown as "Cancelled" on the order status page and a couple of cancellation notification emails came before it for the system cancellation as well. Chatted with a CSR, there seemed to be an error on the order status page, and the order should be shipped. Waiting for more updates now.

-----------------------------------------------------------------------------TPs own: X31 (2003), X61T, X200T, Tablet 2, P50 (2016); Win 7/8.1/10, Ubuntu8.04-16.04.

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I bought an Xbox on Ebay and the shipping wasnt listed but instead it had the Ebay calculate shipping for the product. The Calculated shipping was only 30$ but the seller sent me an inovice with 68$ for shipping. Can the seller charge such a price on shipping when the calculated price was so much lower? Im just wondering before I pay for the item.



A:Ebay Shipping

As we dont know which method you selected, or what your zip code is its hard to confirm if you are correct.

But Ebay say "Shipping services and rates available for shipping to United States.
All prices include any packaging and handling fees charged by the seller.", so if you selected correctly, the answer is no, ask for an explanation.

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Just sent my daughter-in-law a Gateway2000 via UPS from Michigan to Texas. It was running perfect when it left me. She just called and said that it would not turn on...nothing....nada.
She has changed power cords and has plugged it into the wall and to no avail.

Suggestions PLEASE!!


A:No power....after shipping.

Hi Spaceman_333,
During the move the power connector could have come loose from the motherboard. Check all the power connections to see that they are snug!!
Make sure the connection to the power switch is snug also.


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Has anyone received a shipping confirmation on this new machine and if so will you please share order date, ship date, model. I ordered the stock-built computer with FHD display and 16 GB memory on the day of release, June 19, and now my estimated delivery is one month from June 19 despite that they are offering 'same day shipping' for new orders and have been for a few days.  The original estimated ship time was 5-7 days.  Call the sales number and they will sell you that computer today for 'same day shipping' but when I asked the rep to double-check she said oh, no, sorry, there are no computers in stock, that they were probably 'oversold' or 'waiting for parts'. Thank you kindly for helping bring some clarity to this situation.

A:X1 Carbon GEN-7 shipping

Hello I recieved verification of shipping. Tracking through UPS says I should recieve my device on Monday! I am super excited! I didnt have any of the super upgrades and ordered the standard model priced at 1499. I hope this helps!

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I had no idea it took Hp so long to build a custom system. It's still processing from the 10th of this month?

View Solution.

A:shipping time

@Jm567? Typical time to build a "CTO"  Custom-to-Order system is two weeks. Even the "two week" time frame is dependent on the type of system being built.  For example, if the parts for your particular system are not available at the time your order is processed, there may be a delay. Although we at the Community forum cannot help you with the details on your order, you can certainly contact HP if you have concerns. Open the email titled "Your HP Order H### has been received" (replace the ### with your order number). Scroll to the bottom > look for and click "My Order Status". If you do not have the email described, or if your email lacks the contact link, you can contact HP through one of the links that are available in your email (there should be at least one). When you see a Post that helps you,Inspires you, provides fresh insight,Or teaches you something new,Click the "Thumbs Up" on that Post. Click my Answer Accept as Solution to help others find Answers.

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Hi, My p50 has been delayed by over a month!! Is this common? The Rep on phone tells me exactly what's on the Order Visibility Portal and doesn't seem to know anything more.  I hope someone from Lenovo could get in touch me over this. Cheers,Nate

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I switched from Windows 10 back to 7 because when I signed on I lost programs I used for church and work.  Now I can't access anything online.  It tells me: The security certificate presented by this website was issued for a different website's
Shirley l. Smith

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I need to get a shipping address to send in my laptop. 4  weeks ago I contacted HP about my laptop needing repairs.  After running through several troubleshooting steps, the tech said I would need to send the unit in.  I received the shipping box to return it, filled in the problem form and packaged it back up to send.  I did not receive a shipping label and so I just tried to send it to the address that was on the label of the box.  1621 Heil Quaker BLVD, Lavergne, Tn 37092.  The post office tried to pull up this address, but says that it is not a valid address.  I have tried  for the past two weeks to get someone on the phone that can help me with this.  I keep getting put through to different numbers, getting cut off, or having to wait on hold forever, and I still do not have an address.  Can someone please help me with the matter ASAP.  I am a cancer patient and have been dealing with chemo, radiation, and surgery I really need to get my daughters laptop taken care of for her.

A:Shipping Address

Here is the address that I found. Try giving the HP service center a call.   

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Its openbox through newegg.com. I purchased an 8600GT a while back openbox from newegg.com and its still working flawlessly today. There's also a 9600GT for $78.75 (before shipping). http://www.newegg.com/Product/Product.aspx?Item=N82E16814121229R

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I currently live in Germany and I'm planning to buy HP Pavilion au118na laptop, Since there's no possibility to get English Keyboard(QWERTY) here in Germany. I want it to get from online HP UK store.  My query is, will I be able to get it shipped from UK on ondering ?? Please help me on this!! Thanks in advance

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Hi,   I am not sure if I should have posted this in any existing appropriate thread. I have ordered a P50 (config includes 2 X 1 TB PCIe NVMe SSDs, 1 X 1TB HD). I placed the order on 12th April and was informed there could be 3-4 weeks of delay (because of PCIe SSDs availability) with estimated shipping date 12th May. In between (a week back or so), I called and I was told that estimated shipping date is 11th Of May and there is no change or surprise in the shipping date. When I didn't get any shipping notification yesterday or today, I called back and the rep was not sure about the status of my order and hence she promised to update me by end of today. Just now, I got her email saying the shipping is delayed further caused by "hard drive". I am not sure if this further delay is due to hard drive of 1TB PCIe NVMe SSDs. Do any of you, who may have ordered P50 with 1TB PCIe NVMe SSD(s), got P50 delivered? How long it took? If its really about the hard drive, I may even consider dropping this from the config (should have done at the first place).

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I have had this problem not being able to turn on the wireless radio for months. I have to get it turned on now. I would appreciate it if someone could help me get turn it on. I have done a number of things to try to resolve the issue.

When I press <fn> F5 I can see the wireless radio is off. I see the power on button. When I select the power on button nothing happens. I expect the wireless radio to power on.

I have tried fixing the winsock. I have run this MS fix at:
How to determine and to recover from Winsock2 corruption in Windows Server 2003, in Windows XP, and in Windows Vista

And I have run this bat file

** Start of bat file called renew-ip-reset-winsock.bat
ipconfig /release
ipconfig /renew
netsh winsock reset catalog
netsh int ip reset reset.log
** end of bat file

I have tried uninstalling , rebooting and reinstalling the wireless driver.

I have removed the following software in this order:

Power Manager Driver
Power Manager
Hotkey Utility
Wireless NIC Driver
Access Connections

I have re-installed the above software in the above sequence.

1.LenovoThinkPad Power Management Driver ver.1.62 83ku14ww.exe
2.LenovoThinkPad PowerManagerVer. 3.62 8ru410ww.exe
3.LenovoHotkey Features Integration ver. 3.52 8mvu32ww.exe
4.Lenovo ThinkPadWirelessLan11bgnVer.1.00.0029.2 6iws24ww.exe
5.LenovoAccess Connections ver. 5.84 83c755ww.exe

I have tried fi... Read more

A:Wireless stopped working, can't power on 'wireless radio


Seems that you've done all sorts of troubleshooting. Have you tried opening up the case and see if the card can be taken out then reseat it properly? Careful though, you don't want to damage the Motherboard.

Is your laptop still under warranty? Might want to call Lenovo Support.
If not, perhaps shop for a new Wi-Fi adapter.

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Today, HP said there is an important update for my wireless adapter and did an update via the HP Support and now have a red triangle with an ! inside it and now my wireless is dead refuse to find any wireless router and any attempt to get it working failed. Product name: HP Pavilion g6 Notebook PCProduct number: C6M50EA#ABUWindows 8.1 64-bit Qualcomm Atheros Driver Installation Program  -  Qualcomm Atheros  -  10.0Qualcomm Atheros Extensible Wireless LAN device driver  -  Qualcomm Atheros Communications, Inc.  - IDs PCI\VEN_168C&DEV_0032&SUBSYS_1838103C&REV_01 ANy ideas how I can fix this?


View Solution.

A:Qualcomm wireless update and now wireless not working grrrrr

Thank you for the information. Based on this information, I have a few more troubleshooting steps I can suggest:


1. I would like you to attempt to ping your router. Information on how to perform this task is described here: How to Ping the Windows Network Router.

2. Take note if there is any packet loss, and/or whether or not you are able to perform this task.

3. Once this is done, I would like you to use HP Support Assistant to test this computer's network capabilities. To do this:


- Open HP Support Assistant and click on "Internet and Security".

- Ensure you are on the Internet tab, and click on "HP Network Check".

- It may generate a confirmation screen; just click "Next".

- This diagnostic will check certain conditions and variables. In the end, the results will be displayed. Please take note of any errors, and the possible root causes (you can click the arrow next to a root cause to display more information).


I will require this information if the issue is not resolved. As an additional troubleshooting step, I will suggest you perform a System Restore. I am suggesting this because you stated the issue occurred after an update. For more information on how to perform a System Restore, please reference this Microsoft website: How to refresh, reset, or restore your PC


Please note: A System Restore will return the computer to Windows 8. While in Windows 8, complete all of your Windows Updates and install any necessary driv... Read more

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I'm experiencing a problem with my wireless network. Nothing seems to be able to connect to my wireless network. It seems to have occurred after I installed a new copy of windows 7 onto my sister's desktop. A message appeared saying we have the same ip address. I believe that is the problem. I've tried renewing our ip address on both desktop but it won't give us new ip address for some reason. pls help

A:Solved: Wireless network not Working but wired working (same ip address conflict?)

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I have an aging but nevertheless still potent Dell desktop. It came with ME, but spent most of it's life running 2KPro. But I wanted XP, and I wanted SP2 (you know, all the good stuff). But I didn't wanna pay a lot of money for it. I once paid $184.00 for an XP disc at Costco. And M$ talks about piracy! This time, I Googled until I was satisfied that I had found the cheapest price. $43.88. I knew that I was taking a chance, and might get scammed......but I went ahead with it anyway. It came from DirectDepot2U via UPS yesterday. When I opened the package, there were 2 discs, and a rather brief instruction sheet: "Dear Customer: Please install windows with Back Up CD for all computers. The original CD (Dell, HP, Compaq or Gateway..) is your license CD and for all special drivers. Thanks. Customer Service" No COA, or any ot that fancy stuff. I was on my own. One CD was a genuine Dell XP home reinstallation CD......but I wasn't supposed to use that. The other CD (XP pro, as I would discover) was colored solid fire-engine red, with a crude inkstamp that read "Back Up CD" (without the quotes). There was a little sheet with the product key. It could have made the grade for Army surplus. I popped it into the tray, and off I went. It started nicely, and after everything was installed, prompted me for the product key. From there it seemed to take over with a mind of it's own. All I had to do was sit back and enjoy the show, occasionally checking ... Read more

A:I bought an XP Pro OEM disc for $43.88 (plus shipping)

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Hello ..new to this site.  I have only had my Acer Tablet for 7 mths and the touch screen is not working.   Of course it needs to be shipped to Mississauga, ON in Canada as I live in Canada(MB).  Specially packed to protect it and they only want it sent by UPS or Fedex or some shipping company.So went to do that until they told me how much it was to cost..$44 and some cents to ship...this is ridiculous. Yeah good for buisiness owners as they could just use it as a buisiness expense but as a little guy we just keep on paying!I asked the chat guy about reimbursing the shipping costs and they said they would NOT.  It still is on warranty!Any suggestions?

A:Reimbursing shipping costs?

I've sent you a PM, I'd like to see if there is anything that I can do for you regarding this.

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Hi, I placed an order for a Thinkpad p53 on september 15th. I was initially given an estimated ship out date of September 24th and an arrival date of September 25th. This matched what I saw on the website prior to purchase (ships in 5-7 bussiness days) so I went with it. I Checked my order a few days prior to it being shipped out and saw my shipping date was pushed back to october 8th. I check again a few days ago and it's now "shipping" on the 17th of October! As I have purchased this laptop for school I really cant wait much longer, and am honestly considering just cancelling and going with a different PC. I didnt even customize it. I selected a base model with the expectation that it would ship sooner. If anyone can help me get a  better picture on when my laptop is coming or even somehow expedite the process that would be much appreciated. 

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Does anyone know when microsoft is shipping win 7 preorders?
I've heard oct 22, but is there a chance it's earlier? I can't stand vista much longer!!!! thanks

A:Windows 7 Preorder shipping

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Hello ..new to this site.  I have only had my Acer Tablet for 7 mths and the touch screen is not working.   Of course it needs to be shipped to Mississauga, ON in Canada as I live in Canada(MB).  Specially packed to protect it and they only want it sent by UPS or Fedex or some shipping company.So went to do that until they told me how much it was to cost..$44 and some cents to ship...this is ridiculous. Yeah good for buisiness owners as they could just use it as a buisiness expense but as a little guy we just keep on paying!I asked the chat guy about reimbursing the shipping costs and they said they would NOT.  It still is on warranty!Any suggestions?

A:Reimbursing shipping costs?

I've sent you a PM, I'd like to see if there is anything that I can do for you regarding this.

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Hi I know questions about shipping are quite frequent around here so apologies for another one but I've done a search on the forum, raised a support ticket (no reply, 4 days later) and called the support this morning and I still haven't had any real help. When I ordered my E560, it said "ships in 7 business days", which is fine. I looked at some options and noticed that some of the configurations had warnings on them that it would extend shipping to 3 or 4 weeks so I avoided those. I did, however, increase the RAM to 8gb, it didn't warn me about the shipping being extended so I didn't think anything of it. However when the confirmation email came through it says multiple different things. Part of it says "configurable items take 2 - 3 weeks to ship, standard items usually ship in 7 days" and yet another section, below my order breakdown, says "ships in 2 - 3 days". So which is it? Has anyone ordered one recently? It says "boxed shipment" too, which I can't seem to work out what that means. I spoke to someone at customer support this morning who said they'd email me back this after noon but I didn't get anything so I'm still none the wiser.

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