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PLEASE HELP! Unable to scan with HiJackThis - unable to run Zone Alarm or AVG!

Q: PLEASE HELP! Unable to scan with HiJackThis - unable to run Zone Alarm or AVG!

Something has taken over my computer. This virus closed my Zone Alarm firewall and AVG Anti Virus programs and I am unable to get them on again! I'm unable to run a HijackThis or run Malewarebytes programs either. The only way I can get online, is via shortcuts in my favorites menu, which I opened from a documents folder.

When this first happened, an "XP Total Security" window kept opening , and doing a scan for viruses at every reboot. Then it would prompt me to a website, to buy a program to fix it.

I was unable to run msconfig to uncheck it at start-up. I am unable to open the add/remove page in the control panel.

My computer is a 2005 HP Pavilion zv6000 series laptop, running XP.

I also tried System Restore, which I tried to run from Safe Mode, but it would not go back to before the problem.

I am unable to run any .exe programs at all.

I tried to Format the drive, but it would not let me do it.

I need this computer to find a job. I wish I could get a new computer one, but I just don't have the money.

PLEASE HELP!

RELEVANCY SCORE 200
Preferred Solution: PLEASE HELP! Unable to scan with HiJackThis - unable to run Zone Alarm or AVG!

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: PLEASE HELP! Unable to scan with HiJackThis - unable to run Zone Alarm or AVG!

I forgot to mention that this virus disabled my web browsers too. It won't let me open them.

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RELEVANCY SCORE 100.4

I have gone through all the steps to clean and protect my computer (Windows XP Dell) and thought I was really clever. Took me best part of a day. However, my partner can't now connect to the internet from his laptop, (also running Windows XP), and I am about to fall asleep trying to suss out how to find the IP address of the laptop to add to the trusted zone of Zone Alarms: which keeps flashing up messages that various addresses are trying to access my ports!! Help, before I lose all credibility. My computer is now trussed up like a turkey, and I am about to become single again. My computer is about to become disposable.Computer dunce (PS - read the tutorials about TCP and UDP. I thought TCP was good for cuts and bruises? )Moderator Edit: Moved topic to more appropriate forum. ~ Animal

A:Unable To Add Laptop To Trusted Zone In Zone Alarm

I'm in the same situation, and have learned a few things. Go to Start > Run >cmd. In the black box, type ipconfig. This will give you the ip address of the computer you're on, as well as the gateway ip address of the wireless router. I also have zonealarm firewall, so I added the ip address to the trusted zone. You may also want to check your wireless router's info because depending on the security you've set, it may ask you for a code (WEP or WPA). Let's start here and see what happens. Sounds like this will be one for many inputs...

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RELEVANCY SCORE 94.8

I downloaded the free edition of Zone Alarm. When I double-click the icon to begin installation, I put my name in as requested and the "next" button is grayed out. I am unable to install the program. Any suggestions? I'm using Windows XP SP2.
 

A:Solved: Unable to Install Zone Alarm

IIRC you have to fill in more entries as email or what ever trigger the next
 

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RELEVANCY SCORE 91.6

I am having a problem accessing my email account. When I click the Outlook Express icon, I get this error message:

Some errors occured while processing the requested tasks. Please review the list of errors below for more details.

Tasks:

check for messages on pop.gis.net. Status: failed

Errors:
Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: 'pop.gis.net', Server: 'pop.gis.net', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 10053, Error Number: 0x800CCC0F

I just installed Zone Alarm so I figured it has to do with that. What do I have to do to allow me to get my email?
 

A:Solved: Unable to access email account - Zone Alarm problems?

Go to Zone Alarm and program control and look for Outlook Express and make sure it has rights.

Step-by-Step: Configuring ZoneAlarm Firewall
http://www.dslwebserver.com/main/fr_index.html?/main/sbs-zonealarm-configure.html
 

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RELEVANCY SCORE 78.4

Logfile of HijackThis v1.99.1
Scan saved at 16:40:06, on 20/07/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
c:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\windows\system\hpsysdrv.exe
C:\Program Files\Java\j2re1.4.2_03\bin\jucheck.exe
C:\WINDOWS\system32\hphmon06.exe
C:\HP\KBD\KBD.EXE
C:\Program Files\Common Files\InterVideo\SchSvr\SchSvr.exe
C:\Program Files\InterVideo\Common\Bin\WinRemote.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\AGRSMMSG.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\WINDOWS\ALCWZRD.EXE
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\WINDOWS\ALCMTR.EXE
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
c:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\Up... Read more

A:hijackthis log; was unable to run panda scan

bump.

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RELEVANCY SCORE 76

Well I got a big problem.

A couple days ago I noticed network connectivity issues. Random connection drops, overall bad connection, etc. I recently had some really bad malware and I removed it, so I suspected leftover malware from the start. I went to check Windows Update to see if I missed a security update, and it wasn't even on my computer. Something removed the service completely off my computer, so I found a .reg to fix it. I then started Windows Update and found that I had 30 updates missing and updated all of them successfully.

I then decided to see what was going on with my Windows Firewall, only to find that it was also removed. Wasn't in my services or anything. So I downloaded the .reg to fix that, tried to activate the service, only to run into another roadblock that I still haven't been able to fix, an error stating

"The Windows Firewall/Internet Connection Sharing (ICS) Service on local computer started then stopped. Some services stop automatically if they are not in use by other services or programs".

Ok. So I checked my services again and I believe that some more were completely missing(Base Filtering Engine, NSI proxy Service). So to try and remedy this, I attempted an sfc /scannow in elevated cmd prompt.

Then another brick wall. I get to 59% and then I get this message

"Windows Resource Protection could not perform the requested operation".

Trustedinstaller service is turned on, so I have no idea why I'm getting this message. But... Read more

A:Windows Firewall Service unable to activate, SFC scan unable to work

Jorgenheim

Click here DDS

Click on Download Now button

When the download is complete . Drag the DDS program from the Downloads folder to your Desktop

Double click the DDS icon on the Desktop then click the Run button to run the tool.

Place a check next to attact.txt and click Start . When done, DDS will open two logs DDS.txt
Attach.txt

Save two logs onto your desktop and upload them with your reply

Farbar Service Scanner

Click here Farbar Service Scanner to DOWNLOAD

Place file into your desktop

Place a check mark next to the following options
Internet Services
Windows Firewall
System Restore
Security Center
Windows Update
Windows Defender
Press the Scan button

Farbar Service Scanner will create a log, called FSS.txt, on the Desktop. Upload the FSS.txt with your reply

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RELEVANCY SCORE 75.6

Hello,
(1) I used zone alarm as my firewall. I think I have an Nvidia network card with comes with a built in firewall. Since I am using zone alarm, the built in firewall is not activated. I am unable to activate IM security function of zone alarm because it conflict with nvappfilter.dll, a file used by nvidia firewall ( I think). What should I do to resolve the conflict ?

(2) On running HijackThis, I found 12 lines of "O10 - Unknown file in Winsock LSP: c:\windows\system32\nvappfilter.dll". Should I do anything about it ?

(3) Would appreciate if anyone could check my hijackthis log file.

Thank you

This is the log of HijackThis.
------------------------------------
Logfile of HijackThis v1.99.1
Scan saved at 11:04:35 AM, on 1/6/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\cisvc.exe
C:\Program Files\NVIDIA Corporation\NetworkAccessManager\Apache Group\Apache2\bin\apache.exe
C:\WINDOWS\system32\inetsrv\inetinfo.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\NVIDIA Corporation\NetworkAccessManager\Apache Group\Apache2\bin\apache.exe
C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin\nSvcLog.exe
C:\WINDOWS\sy... Read more

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RELEVANCY SCORE 74

When I started my laptop tonight (Windows XP Pro SP2 with latest updates) Zone Alarm popped up a message that explorer.exe is a malicious program and it was blocked from running. In ZA's program control section, the location of the executable is "C:\Documents and Settings\Machine\Local Settings\Temp\explorer.exe" And when I looked at that file it's creation date was today 2 hours before I turned on my laptop (it had been off for about 4 hrs.). I ran a scan with Spyware Terminator and NOD32 with no detections resulting. Below is my Hijackthis log:Logfile of Trend Micro HijackThis v2.0.2Scan saved at 7:58:38 PM, on 4/16/2008Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16608)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\ZoneLabs\vsmon.exeC:\PROGRA~1\COMMON~1\Stardock\SDMCP.exeC:\WINDOWS\system32\spoolsv.exeC:\xampp\apache\bin\apache.exeC:\Program Files\ESET\ESET NOD32 Antivirus\ekrn.exeC:\xampp\mysql\bin\mysqld-nt.exeC:\WINDOWS\Explorer.EXEC:\WINDOWS\system32\svchost.exeC:\Program Files&#... Read more

A:Zone Alarm Reports Explorer.exe Is A Malicious Program (hijackthis Log Also Here)

Hello Harkonenn,

Welcome to Bleeping Computer

Sorry about the delay. If you still need help, please post a new HijackThis log to make sure nothing has changed, and I'll be happy to look at it for you.

Thanks,
tea

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RELEVANCY SCORE 66.8

I have been really happy with the security that Zone Alarm has offered me so far, but I do have a few gripes with it as of late. If I try to open Firefox while Zone Alarm is running, I will get a "this page cannot be displayed" type error. Same thing if I use Internet Explorer. If I keep refreshing or restarting Internet Explorer it will eventually work. Only them am I able to open Firefox and get it to connect (let me know if that doesn't make any sense). Sometimes I have to shut down Zone Alarm to connect to the internet on either browser and this gets quite annoying. I want to keep the security it brings, but it can e quite a hassle. It also either takes forever or won't allow me to log in to websites like MySpace.com. Does anyone know how I can fix this?

A:Issues With Zone Labs Zone Alarm

Hello slyblackdragon,I see you have an open HJT log posted in the HijackThis Logs and Malware Removal forum.You shouldn't make any changes to your system, while your HJT log is posted, as that could change the results of the posted log, making it difficult to properly clean your system.At this point, the HJT Team should be the only members that you take advice from, until they have verified your log as clean.I'm closing this topic until you are cleared by the HJT Team. If, after your log has been cleaned, you still need help, please PM a Moderator and we will re-open this topic.If you have any questions, don't hesitate to send me a PM.

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RELEVANCY SCORE 66.8

As per TMacK's instructions I am moving my thread from the "AntiVirus, Firewall and Privacy Products and Protection Methods" forum to here.

I have been really happy with the security that Zone Alarm has offered me so far, but I do have a few gripes with it as of late. If I try to open Firefox while Zone Alarm is running, I will get a "this page cannot be displayed" type error. Same thing if I use Internet Explorer. If I keep refreshing or restarting Internet Explorer it will eventually work. Only them am I able to open Firefox and get it to connect (let me know if that doesn't make any sense). Sometimes I have to shut down Zone Alarm to connect to the internet on either browser and this gets quite annoying. I want to keep the security it brings, but it can e quite a hassle. It also either takes forever or won't allow me to log in to websites like MySpace.com. Does anyone know how I can fix this? Thank you in advance for all of your help .

A:Issues With Zone Labs Zone Alarm

Hi slyblackdragon, Welcome to BC.It might help to know if that problem is happening with Zone Alarm Free of Zone Alarm Pro. You might also want to edit your post and put a link back your other topic. As per TMacK's instructions I am moving my thread from the "AntiVirus, Firewall and Privacy Products and Protection Methods" forum That way people can check to see what's been going on so far.Wendy

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RELEVANCY SCORE 66

Hi,
Question Re: XPS 8700 with Windows 8.1.  if computer is no longer able to boot into Windows.
And Restore is not able to correct issue. 
And Refresh is unable to correct issue.
But Dell Backup and Recovery indicates no issues were found and now asks to Reinstall Operating System.
is Installation Restore/Original Image Media required to complete the Reinstallation usind Dell Backup and Recovery?
Alternatively if the Reset My PC option is used is Installation media required?
Thanks.

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RELEVANCY SCORE 64.8

I added a site to the restricted zone in IE7. I'm now trying to remove it from the restricted zone but do not see it in the list of sites in that zone. If I try to re-add it to the restricted zone, it says the site is already there. How can I do this? Thanks.

A:[SOLVED] Unable to remove a site from the Restricted Zone

Hello and welcome to TSF

This will reset all the the truested and blocked zones:

Right click Here and choose Save as or Save target as, save it to your desktop.

Go to your desktop and Right-click on the deldomains.inf file and select 'Install'

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RELEVANCY SCORE 64.8

I could not access the new format of the card game "Hearts" on msn zone so I deleted the entire msn zone games from my computer and tried to download again. It will not complete the download now - gives me a "Whoops" message - when I try to play my "beloved" spades game --- HELP !!! I have Zone Alarm on my computer so I deleted it and still could not complete the msn zone download - I have now reinstalled it again (I could play spades fine with an active Zone Alarm BEFORE I deleted msn zone and tried to download again... PLEASE HELP ME TO FIX THIS !! Says I need to install an ActiveX control and also have ports 80,443,1863,6891 6900, 6667, 28000-29100, 28000-28809 opened. How do I do this?
 

A:unable to launch MSN zone games after deleting yesterday

Rwad this and I think it might solve your problem.
\
http://zone.msn.com/en/support/article/support3203.htm
 

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RELEVANCY SCORE 64.8

having extreme trouble finding a solution to removing the trojan "Windows Stability Alarm" without be scammed into shelling out loads of money or ending up with some other stupid software, personally i think these sites are the ones whom create these virus in the first place so they can lure you in when your vulnerable!is there an easy step by step to follow that can remove this computer nightmare????? thats 100% free!this infection has breached my Windows Vista Ultimate! which is ultimately crap!if anyone can help this would be greatly appreciated. p.s i'm only interested in a solution for Vista, not Xp or 7 though i'm sure those would also be helpful to others! Kristoff74

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RELEVANCY SCORE 61.6

when trying to scan my pc with pc cillin 2007 i get the error scan did not succeed


i have posted my hijack this log

Logfile of Trend Micro HijackThis v2.0.0 (BETA)
Scan saved at 11:29:07 PM, on 5/4/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\cisvc.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\drivers\KodakCCS.exe
C:\WINDOWS\system32\oodag.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Visual Networks\Visual IP InSight\SBC\IPMon32.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
C:\PROGRA~1\SBCSEL~1\SMARTB~1\MotiveSB.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\Yahoo!\YOP\yop.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
C:\Program Files\Visual Networks\Visual IP InSight\SBC\... Read more

A:unable to scan

Hello -

You've posted a log using the Beta version of HijackThis. At this time, we prefer to use v1.99.1

Please read this sticky topic, and then do this:

Download Deckard's System Scanner (DSS) to your Desktop. Note: You must be logged onto an account with administrator privileges.Close all applications and windows.
Double-click on dss.exe to run it, and follow the prompts.
When the scan is complete, two text files will open - main.txt <- this one will be maximized and extra.txt <-this one will be minimized
Copy (Ctrl+A then Ctrl+C) and paste (Ctrl+V) the contents of main.txt here.
Please attach extra.txt to your post.
To attach a file to a new post, simplyClick the[Manage Attachments] button under Additional Options > Attach Files on the post composition page, and
copy and paste the following into the "Upload File from your Computer" box:C:\Deckard\System Scanner\extra.txt

Click Upload.
What DSS will do: create a new System Restore point in Windows XP and Vista.
clean your Temporary Files, Downloaded Program Files, and Internet Cache Files, and also empty the Recycle Bin on all drives.
check some important areas of your system and produce a report for your analyst to review. DSS automatically runs HijackThis for you, but it will also install and place a shortcut to HijackThis on your desktop if you do not already have HijackThis installed.
-------------------------------------------------------------------------------... Read more

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RELEVANCY SCORE 61.6

When I open my scanning program it open OK, but when I click on acquire it tells me this error message " The printer is busy now. Please scan later" I used device manager to remove the port and upon restarting it recognized the new port but same message on trying to use.
 

A:unable to scan

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RELEVANCY SCORE 61.2

Just installed a Zoom FAX/USB modem # 3095 on a Win Ver 7 OS. Can send but unable to receive a fax. I can hear the modem "try" to connect, but receive error message (see attached .jpg)

Am pretty sure I've installed everything correctly, including the Fax Settings screen under the Tools drop down menu.

Any suggestions?

mjohn
 

A:Unable to receive fax w/ Ver 7 Fax and Scan

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RELEVANCY SCORE 61.2

Hi...I'm new to this forum and am looking for some assistance. I have a redirect trojan virus and I've been following the steps of your preparation guide to post the logs here. I got to the GMER scan and every time I run the scan, it shuts down my computer before finishing. The folder it is scanning when it shuts down is C:\Documents and Settings\HP_Owner\Local Settings\Temporary Internet Files\Content.IE5. The strange thing is that when I look for that folder on my computer, it isn't there and I have "show hidden files" checked. Can you help me with this? I have Windows XP. Thank you.This is my DDS Scan:DDS (Ver_10-10-10.03) - NTFSx86 Run by HP_Owner at 15:23:35.73 on Tue 10/12/2010Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_21Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1015.348 [GMT -4:00]AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}============== Running Processes ===============C:\WINDOWS\system32\svchost -k DcomLaunchsvchost.exeC:\WINDOWS\System32\svchost.exe -k netsvcssvchost.exesvchost.exeC:\Program Files\AVG\AVG9\avgchsvx.exeC:\Program Files\AVG\AVG9\avgrsx.exeC:\Program Files\AVG\AVG9\avgcsrvx.exeC:\WINDOWS\system32\spoolsv.exesvchost.exeC:\WINDOWS\System32\svchost.exe -k AkamaiC:\Program Files\A... Read more

A:Unable to run GMER Scan

Hello and Welcome to the forums! My name is Gringo and I'll be glad to help you with your computer problems. Somethings to remember while we are working together.Do not run any other tool untill instructed to do so!Please Do not Attach logs or put in code boxes.Tell me about any problems that have occurred during the fix.Tell me of any other symptoms you may be having as these can help also.Do not run anything while running a fix.In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. By doing this and then choosing Immediate E-Mail notification and then clicking on Proceed you will be advised when we respond to your topic and facilitate the cleaning of your machine.We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.In order for me to see the status of the infection I will need a new set of logs to start with.Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.DeFogger: Please download DeFogger to your desktop.

Double click DeFogger to run the tool.
The ... Read more

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RELEVANCY SCORE 61.2

Unable to scan from printer to computer.  I have followed all the instructions from HP Utility on the computer and printer but the message is that a connection has not been completed.

A:unable to scan to mac computer

 First, the "obvious" things: 1. Is the printer powered-on?2. Is the USB cable tightly-plugged into both the computer and the printer?3. If you have a friend with a PC laptop, connect the scanner to that PC, and try to complete a scan-and-capture. Is it a brand-new scanner, still under "warranty" ?  It might be defective. 

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RELEVANCY SCORE 61.2

Using Pandasoftware.com/activescan, the computer hangs at explorer.exe, while computer is connected to internet. [ I make this distinction because, on occasion, I have removed the problem hard disk drive & tied it into my computer. I did NOT do that in this instance. ]

Windows XP Home SP2 with all critical updates.

Problem noted while trying to resolve http://forums.techguy.org/showthread.php?p=3095319#post3095319
c:\windows\system32\awtsr.dll infected with Troj/Agent-EP .

Your wisdom is eagerly awaited.

B123
 

A:unable to scan explorer.exe

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RELEVANCY SCORE 61.2

I am posting this log, although I have been unable to complete all the steps in the preparation guide. I have been unable to complete any AV scan on my computer ? Ad-Aware and NAV just stall at the same place. A week and a half ago, when we connected, we received a message from Symantec that a new network had been detected and we noticed that the broadband connection notice showed my username and password had become gibberish. I went into internet connections where my user name and password were changed, the telephone number for the broadband connection was changed and the TCP/IP settings were changed. I corrected all of these, but they kept reverting back to the changed form.Originally, the browser had been changed (I didn?t take a note of which one) but now I have changed it back to Google and this has not changed again. I posted to your ?Am I infected? forum and tried to follow the advice given there.I tried System Restore to the day before the problem first started, but got a message saying it encountered a problem and had to stop (same message I keep getting on my NAV). I tried it for various bold dates, but get the same message.I went into safe mode and this said that Norton was corrupted and to uninstall and re-install it. I also tried to scan with both scans and both failed. I have uninstalled and reinstalled Norton AV and Systemworks. I am still unable to scan. I did receive a virus alert for Bloodhound.Packed.7 which it said it was unable to repair. It t... Read more

A:Unable To Scan My Computer

You may want to print out these instructions for reference, since you will have to restart your computer during the fix.Please download FixWareout http://downloads.subratam.org/Fixwareout.exeorhttp://swandog46.geekstogo.com/Fixwareout.exeSave it to your desktop and run it. Click Next, then Install, then make sure "Run fixit" is checked and click Finish. The fix will begin; follow the prompts. You will be asked to reboot your computer; please do so. Your system may take longer than usual to load; this is normal.When your system reboots, follow the prompts. Afterwards, Hijack This will launch. Fix these with HJT ? mark them, close IE, click fix checkedO16 - DPF: {33331111-1111-1111-1111-615111193427} - http://www.www2.p0rt2.com/files/epl223bf2.cabO17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 85.255.116.30 85.255.112.144O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.116.30 85.255.112.144If you have connection problems after this* Go to Control Panel. - If you are using Windows XP's Category View, select the Network and Internet Connections category. If you are in Classic View, go to the next step .? Double-click the Network Connections icon? Right-click the Local Area Connection icon and select Properties.? Hilight Internet Protocol (TCP/IP) and click the Properties button.? Be sure Obtain DNS server address automatically is selected.? OK your way out.* Go to Start > Run and type... Read more

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RELEVANCY SCORE 61.2

Hi . i have just started with this problem i have tried everything to fix it uninstalled and installed numerous times . i have an Hp B110a wireless all in one printer ,when i go to use windows fax and scan an error message say cannot complete scan 2 printers show up for some unknown reason both hp i ve tried both , i am able to print with no problem , could someone advise me please as what to do , it would be appreciated .

A:unable to scan to computer ,

bosslady, I could be mistaken but scanning via wireless connection to your allinone printer doesn't work. I have always had to connect via usb in order to install the scanning software to be able to fax. But then I could be wrong in your case.
Check out the documentation to make sure that scanning is available via wireless..
Rich

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RELEVANCY SCORE 61.2

I'm having trouble running spyware scans. Compaq Presario M2000 shuts down in the middle of a scan.Tried various spyware removal tools. They all cause shutdown. Could you please take a look at the hijackthis log and advise
me what I should do next.
Compaq Presario M2000 is a laptop running xp home sp2: mobile AMD Sempron 2800+, 795 MHz, 224 MB ram



Logfile of HijackThis v1.99.1
Scan saved at 3:16:59 PM, on 7/28/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16473)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\Linksys Wireless-G USB Wireless Network Monitor\WLService.exe
C:\Program Files\Linksys Wireless-G USB Wireless Network Monitor\WUSB54Gv4.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Fil... Read more

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RELEVANCY SCORE 61.2

It all started woth a google redirect virus that i tried to remove and so i download hitman pro3.5 and it closed when it just started scanning, at first i thought hitman was a fake but i downloaded malwarebytes i know that isnt a fake.
i tried rebooting my laptop and now the keybaord and mouse wont work i am currently using a usb mouse and keyboard.
i also tried to post a hijackthis log but it wont even scan or start(malwarebytes also).i also read somewhere that atapi.sys is the source of the problem it is located at "C:\WINDOWS\system32\drivers".

oh and when i try to run malwarebytes or rename it an error states

"windows cannot access the specified deivce, path, or file .You may not have the appropriate permissions to access the item."

but for some reason i know this is caused by the virus.

A:Unable to Scan With Any Program

I recently gotten a virus which kept redirecting me and then it was a keyboard and mouse virus which didnt let me control them and now im not able to even start up my laptop. i get a error message from isass.exe(or something similar).I also tried running in safe mode, and still same thing.Now im trying to reformat my laptop which is a ibm thinkpad and uses windows xp and i think SP3.So i want to reformat my laptop ,but i dont have a disk or the know-how to get one, other than burning 1 into a cd or dvd so can anyone please help me find a way to reformat my laptop possibly by burning a recovery disk.EDIT: Merged two topics, same issues ~ Hamluis.

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RELEVANCY SCORE 61.2

Anytime I run Malaware Bytes or HiJackThis, the scans stop midway and disappear. Also there is a System Process running 785395379:1288777681.exe. When I try to run in safemode, my computer isnt able to get in to safe mode, it stops at mup.exe and doesnt run from there. Any help would be appreciated it. Thanks.

A:Unable to run any sort of scan

What Operating System do you have?

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RELEVANCY SCORE 60.4

On Win 2000 computer on network.
I'm trying to run the Symantec "Automated Support Assistant"

I'm logged in as the administrator and am getting a message
"We were unable to run the Automated Support Assistant, possibly due to security settings on your computer."

Can someone offer me some guidance.

FYI, I don't have Norton AV on this system it does have eTrust Inoculate"
 

A:Unable to run Symantec Scan Assistant

In order to use that system, I believe you have to allow a applet to download and install. You may have a setting in your eTrust firewall that is blocking the necessary utility or you may have your browser's security settings set to block it. If it were Zone Alarm Pro, I would suggest you turn off your Mobil Code control... {includes script blocking} You might check Tools > Internet Options > Security and set it to default.
 

Read other 3 answers
RELEVANCY SCORE 60.4

i have just run a full scan with avast. 212 files cannot be scanned. the result said:
Unable to scan. Archive is password protected.

example of files that cant be scanned:
c:\...\allusers\application data\spybot - search and destroy\recovery\WindowsSecurityCenterAntivirusDisableNotify.zip\sbRecovery.ini

c:\...\allusers\application data\spybot - search and destroy\recovery\WindowsSecurityCenterAntivirusDisableNotify.zip\sbRecovery.reg

c:\......\Local Settings\temp\SHR_6_0_ENUS.tmp\shrins.ui\pbar.vbs
c:\......\Local Settings\temp\SHR_6_0_ENUS.tmp\shrins.ui\setcss.vbs
c:\......\Local Settings\temp\SHR_6_0_ENUS.tmp\shrins.ui\instxp.css

some temporary internet files....

what should i do with these files? delete? quarantine? or what?

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RELEVANCY SCORE 60.4

Hi sorry if this is the wrong section its my first time posting here. My windows 10 recently have had a lot of Explorer exe crashes (task manager) and it wouldn't boot up properly and i finally got it to work after a fresh installation of the os again. I took some advice and did a sfc scan, it said that there was corrupted file that it couldn't fix. I was wondering if someone could help me find out what the problem and a way to fix it thanks. i cant post the file because it is 6.02mb out of the limit of 2mb is there another way i can post this?

A:SFC Scan error unable to repair

Originally Posted by radi0a1v3


Hi sorry if this is the wrong section its my first time posting here. My windows 10 recently have had a lot of Explorer exe crashes (task manager) and it wouldn't boot up properly and i finally got it to work after a fresh installation of the os again. I took some advice and did a sfc scan, it said that there was corrupted file that it couldn't fix. I was wondering if someone could help me find out what the problem and a way to fix it thanks. i cant post the file because it is 6.02mb out of the limit of 2mb is there another way i can post this?



Hi and welcome to Tenforums.
The System File Checker (sfc /scannow), sometimes needs to be run several times, with reboots in-between, before things get fixed. Please see the tutorial here:
SFC Command - Run in Windows 10 - Windows 10 Forums

If after at least 3 runs, with reboots in-between, you still have issues, please open an Administrative Command Prompt, and type

Code:
findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"
Find the text file on your desktop, and paste it here so we can have a look at what's being flagged.

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RELEVANCY SCORE 60.4

Good evening, and thank you for what seems to be a great forum!

On to my problems, I will try my best to make it clear.

I know I have had several spyware. I've tried my best to remove them using multiple programs. I'm running a registered version of Trend 14, plus I've scanned and cleaned with the following programs (in no particular order)
- AVG
- Ad-Aware
- Spybot search and destroy
- Spywareblaster (as recommended on this site)
- Cleanup
- Panda (according to the 5 steps)
- Vundofix

At first, I found several threats, and removed them as the different programs suggest. However after a few reboots, AVG, Spybot, Trend and Panda were unable to complete the scan. Every time I get the error message saying the program has encountered a problem and needs to close. That goes for the Panda scan as well, but then it is Iexplore which needs to close.

Also, when rebooting, I get the same error message for explorer.exe.

Other than that, things seem to be running normally.

I have tried my best to comply to the 5 step guide before posting my log.

XP Pro SP2, all updates (I hope/think)
Trend 14 up to date
Opera 9.21

Thank you in advance for your assistance, looking forward to your advice.

Best regards,
Torby

[EDIT: Rebooted, and DSS worked fine]

// Start log

Deckard's System Scanner v20070711.54
Run by Sjefen on 2007-07-13 at 02:56:14
Computer is in Normal Mode.
--------------------------------------------------------------------------------... Read more

A:Possible spyware - Unable to complete AV scan

I'm sorry to reply already, but I see this new info valuable. I found that AVG too was able to complete the scan after rebooting, here is the report:

---------------------------------------------------------
AVG Anti-Spyware - Scan Report
---------------------------------------------------------

+ Created at: 04:08:23 13.07.2007

+ Scan result:



C:\System Volume Information\_restore{727C4E7C-F391-40DA-8F74-4AE61A438596}\RP224\A0037922.sys -> Adware.Salix : Cleaned.
C:\System Volume Information\_restore{727C4E7C-F391-40DA-8F74-4AE61A438596}\RP224\A0037932.sys -> Adware.Salix : Cleaned.
C:\sdfix\SDFix\backups\backups.zip/backups/core.sys -> Adware.Salix : Cleaned.
C:\System Volume Information\_restore{727C4E7C-F391-40DA-8F74-4AE61A438596}\RP195\A0029107.dll -> Not-A-Virus.RemoteAdmin.Win32.RemotelyAnywhere.a : Cleaned.
C:\System Volume Information\_restore{727C4E7C-F391-40DA-8F74-4AE61A438596}\RP196\A0029128.dll -> Not-A-Virus.RemoteAdmin.Win32.RemotelyAnywhere.a : Cleaned.
C:\WINDOWS\system32\LMIinit.dll.000.bak -> Not-A-Virus.RemoteAdmin.Win32.RemotelyAnywhere.a : Cleaned.
C:\System Volume Information\_restore{727C4E7C-F391-40DA-8F74-4AE61A438596}\RP225\A0039201.sys -> Rootkit.Agent.ea : Cleaned.
:mozilla.6:C:\Program Files\Sony\EverQuest II\mozilla\cookies.txt -> TrackingCookie.Adbrite : Cleaned.
:mozilla.7:C:\Program Files\Sony\EverQuest II\mozilla\cookies.txt -> TrackingCookie.Adbrite : Cleaned.
:mozilla.8:C:\Program F... Read more

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RELEVANCY SCORE 60.4

Ok, I have officially made the dumbest mistake in my computer history.

After being afflicted by the rundll32.exe virus I attempted to run virus/trojan scans and I deleted some files in my startup directory thinking they were malware. However, now when I start up windows I get the log in screen and am unable to get passed it. It will now log into windows, load my personal settings and then it will instantly shut down that sign on, save the settings, and go back to the log in screen. I have done everything i can think of including safemode, safemode with command.... everything I do takes me back to that log in screen. I decided to just give up and tried to just use the Windows Restore CD, and I can't even use that because it wants to go straight to that same window log in screen, I couldn't get the restore prompts to come up.

Does anyone know anyway that I can abort the windows log in screen without being able to sign into windows ( I didn't know if perhaps there was a keystroke combo). I tried to find away through the F2 and F8 menus .... but I can't find away around that screen. Restore to "settings that worked correctly last time"... does nothing, back to windows log in.

I was so close to clearing the virus and now I have made it about 20 x worse. I fear there is nothing left to do than to call the Geek Squad.

If no thoughts on this, could someone explain how to get my computer to use the Windows XP reboot disk? It doesn't seem ... Read more

A:Unable to log into windows after running a scan

well, if windows is that messed up, and if it were me, I would download a linux boot disk, like say ubuntu, (its a small download and is fairly easy to use) and boot up off of that, (dont install it, just boot up off it) get all the files you want to save off of the computer using ubuntu (or linux distro of ur choice) and then use linux to erase the hard drive and then reload windows. (that is if u have a windows installation cd) instructions on how to do it: download the linux u want, I would say ubuntu, prolly the 32 bit version for combatibility, put it in your CD drive, restart the computer. it should automatically boot from CD, if not you will have to change the order in the bios. when it loads, it will give you a menu, the top option is try ubuntu without installing, click that. ubuntu will then boot up off your dvd drive. if you know how to boot from USB you can put linux on a flash drive as well. from there, you can access all the folders and files on your computer, save them to flash drives or move them to another computer via network, and then you can either restart the computer and reformat the drive using the windows disc and a clean install, or use linux partition manager to erase the drive. probably easiest to just do a clean install using the windows after that unless you are somewhat familiar with linux-backing files up with it is pretty straightforward but much beyond that can be confusing if your not familiar with it.

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RELEVANCY SCORE 60.4

I tried to scan with the Epson NX 415 printer but I get an error saying that it is unbale to communicate with the computer. I installed the latest drivers, and when I was chatting with the Epson tech support, they had me try to scan with Pain, but that too did not work. So they said I had a problem with the Windows Image Acquisition (WIA) service and to contact Microsoft. Not sure what I need to do to get this working. I am able to print fine with the printer.

My OS is Windows Vista Home Premium 64-bit

Thanks

Melroy

A:Unable to scan with Epson NX 415 printer

Epson America, Inc. - Epson Stylus NX415, FAQ - Technical Support

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RELEVANCY SCORE 60.4

Hi, I'm pretty sure I downloaded a bad file, and now I can't run malewarebytes (it freezes during the scanning process). I got a memory dump blue screen last night and was able to reboot in safe mode. From there I tried to scan with malwarebytes and had the same problem. I am able to do a quick scan which shows no results, but the full scan does not work. I've tried to back up my files (I have been able to get some) but again, everything just freezes. Help would be greatly appreciated.

Thank you so much!

As a note, when I ran hijack this I received a alert saying that it was denied access to the hosts files.

Hijack this

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 10:51:55 AM, on 11/2/2013
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v10.0 (10.00.9200.16720)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe
C:\Program Files (x86)\Common Files\Apple\Internet Services\ApplePhotoStreams.exe
C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\acrotray.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\Common Files\Apple\Internet Services\APSDaemon.exe
C:\Program Files (x86)\CyberLink\YouCam\YCMMirage.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Samsung\Movie Color Enhancer\MovieColorEnhancer.exe
C:\Users\Tanya Casta\Desktop\HijackThis(1).exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL... Read more

A:malwarebytes freezing, unable to scan

Been about a week since I posted this.
 

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RELEVANCY SCORE 60.4

I never had problems with this machine for years, but recently I can't use this All in One machine to Scan. First, I was forced to delete and re-install Pagis Pro3 Software sometime ago. This was a problem by itself. The program didn't want to re-install untill I found a leftover file hidden in Windows from the previous installation, (many people have this problem and I will address it in this forum after fix the present bug.(to make this thread as short as possible) Now, every time I try to Scan, Windows say:
" Port is being used by another Program." Of course, I checked everything I could image including Device Manager, for possible conflitcts, byt nothing abnormal showed up. I'm using also another printer, Epson C-88 with no problems. I keep the Xerox printer as the default machine in order to keep the Port "grabbed" by this machine.
I found an option on: Start>Settings>Printers>File>Capture Printer Port... but I don't know
the right words to indicate the Path to send it to. Please help. Thanks
 

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RELEVANCY SCORE 60.4

I am trying to scan using the B210a all in one and it works using the USB cable but not using the network connection. I have activated it but it keeps saying scanner component is broken and cannot copy or scan. It can definately still copy. Any suggestions would be welcome.

A:Hp printer B210a unable to scan

Sometimes a printer will have separate drivers for direct connection (USB) and network connection.

Does the B210a have a network driver on HPs website? Have you installed it?
Wired or wireless network?

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RELEVANCY SCORE 60.4

Running windows 7 - my computer has been rock solid for about a year or so. Only very recently has it had stability problems.
 
Latest updates and changes:
 
1, update with Adobe Flash. My flash videos stopped working, so I disabled and re-enabled. worked for awhile and then IE became unstable upon loading. System would hang. CTL+ALT+DEL won't get me out of the hang.
 
I noticed that IE 11 was running far, far more memory than it should a few days ago, and was noticing issues with load times. Had intended to run scans, but have been busy. Get back, found the system had hanged again.
 
Ran CCCleaner - insta-hang, won't open. Ran in safe mode, same thing. Ran Malware bytes in safe mode, but it hangs at the same place every scan (doesn't pick anything up, but 27 minutes it will hang at the files in content.IE5. Avira Antivirus stalled and hanged scanning the same files.
 
I attempted to delete temporary internet files manually through windows explorer, and managed to clean them, although the IE 11 tool would hang and crash.
 
This morning, it successfully booted up, I got another hang in IE 11. I have deleted IE 11 using the remove update and IE 10 has been stable. I think it might just be a corrupted profile, but I am uncertain, and want to check here to see if there might be malware. The hang I got today in IE 11 is when I attempted to have the browser save passwords to my profile.
 
Suggestions? I'm stumped here. System seems otherwise stabl... Read more

A:Unable to complete malwarebytes scan

I'm stumped here. System seems otherwise stable, and runs fine on Chrome.

Hello -
If your system is now "stable", then are you able to run a scan with your copy of Malwarebytes Anti-Malware ?
If not please try to run these programs.
Please try to run them in the order they are posted.
 
Download Screen317 Security Check and save it to your Desktop.
* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt
* Please post the contents of that document.
Note:: If a security program requests permission to access the Internet, allow it to do so.
 
Next -
Please download MiniToolBox to your desktop to run it.
Checkmark following boxes:
* List content of Hosts
* Flush DNS
* Report IE Proxy Settings
* Reset IE Proxy Settings
* Report FF Proxy Settings
* Reset FF Proxy Settings
* List last 10 Event Viewer log
* List Installed Programs
* List Devices (do NOT change any settings here)
* List Users, Partitions and Memory sizeNote: When using "Reset FF Proxy Settings" option Firefox should be closed.
Click Go and Copy / Paste the result. (result.txt)
 
Next -
lease post a snapshot with Speccy for more system details -How to Publish a snapshot with Speccy <<-- Full Directions (only post the link)
 
 
Now try to run a few removal programs.
Programs should be run by Right clicking, and selecting "Run as administrator"
First:
Please download R... Read more

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RELEVANCY SCORE 60.4

And worryingly I am unable to run trend's micro housecall online scan I can download the applet with internet explorer but the comp always hang, tried firefox and it wanted a netscape folder which I don't have installed


This is my hijackthis log can someone point out what shouldn't be there

Logfile of HijackThis v1.99.0
Scan saved at 22:18:58, on 26/10/05
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\PROGRAM FILES\HEWLETT-PACKARD\EXTENDED KEYBOARD\HPMMKBD.EXE
C:\PROGRAM FILES\HP\SMART\SMARTALERTS.EXE
C:\PROGRAM FILES\THOMSON\SPEEDTOUCH USB\DRAGDIAG.EXE
C:\PROGRAM FILES\LEAD TECHNOLOGIES, INC\LEADTOOLS EPRINT IV\BIN\EPRINT4.EXE
C:\PROGRAM FILES\SPEEDTOUCH\DR SPEEDTOUCH\DRST.EXE
C:\WINDOWS\SYSTEM\CTFMON.EXE
C:\WINDOWS\SYSTEM\LEXBCES.EXE
C:\PROGRAM FILES\WINDOWS MEDIA COMPONENTS\ENCODER\WMENCAGT.EXE
C:\WINDOWS\SYSTEM\RPCSS.EXE
C:\PROGRAM FILES\LEAD TECHNOLOGIES, INC\LEADTOOLS EPRINT IV\BIN\LPSVS04N.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\WINDOWS\SYSTEM\WBEM\WINMGMT.EXE
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\WINDOWS\SYSTEM\RNAAPP.EXE
C:\WINDOWS\SYSTEM\TAPISRV.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\UNZIPPED\HIJACKTHIS\HIJACKTHIS.EXE

O2 - BHO: A... Read more

A:Unable to run housecall online scan

Your log appears clean. Let's try another scanner...

Please run an online scan at http://www.pandasoftware.com/products/activescan.htm
Make sure you click the ?Free Online Virus Scan? in the upper right hand corner of the page under the Free use Activescan header. We do NOT want the default spyXposer scan.
Once it has finished save the activescan log. Then post that log in your next post.

If that won't work...try the one below....

Perform an online scan with Internet Explorer with

Kaspersky WebScanner

Next Click on Launch Kaspersky Anti-Virus Web Scanner

You will be prompted to install an ActiveX component from Kaspersky, Click Yes.The program will launch and then begin downloading the latest definition files:
Once the files have been downloaded click on NEXT
Now click on Scan Settings
In the scan settings make that the following are selected:Scan using the following Anti-Virus database:
Standard
Scan Options:
Scan Archives
Scan Mail Bases

Click OK
Now under select a target to scan:Select My Computer

This will program will start and scan your system.
The scan will take a while so be patient and let it run.
Once the scan is complete it will display if your system has been infected.Now click on the Save as Text button:

Save the file to your desktop.
Copy and paste that information in your next post.
Take note the names and locations of any file it detects but fails to clean.

* Turn off the real time scanner of any existing antivirus program while ... Read more

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RELEVANCY SCORE 60.4

I am having trouble getting my HP printer to scan. It will scan an item from the printer glass top to "My Pictures" but absolutely will not scan from the printer top to MS Word. When I try it gives me this message on the Printer: "Scanning to Microsoft Word", after a few minutes it then says "Scanning Error. Cannot connect to PC" I know it connects to the PC because I can scan the same item to "my pictures" and I can also print from MS Word with the printer. What I want to do is Scan written work on paper to MS word. I have had MS Word 2002 up until now and it has worked in the past to use the scanner to send things to Word. I was so frustrated that Yesterday (trying to kill two birds with one stone) I bought "MS Office, Home and Student 2007" since I need Excel and I thought that upgrading to the newest MS Word that it has on this new software would solve the problem, but no.
One thing that is wrong with my HP officejet 6110 all-in-one software is that the HP Director no longer opens. Something has gone astray and it just won't open on the desktop or in my "all programs" list. I think if I could get this to work I could use it to scan from my printer top to MS Word. Not sure.

I've spent a lot of time contacting HP Online Help to use their Chat Helpline. I have worked with two different techs and they ultimately both have me remove my hp officejet 6110 all-in-on printer off my PC with the Windows Install ... Read more

A:Solved: Unable to scan to MS Word

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RELEVANCY SCORE 60.4

Hi, i hope someone here will be able to help one of our clients.

He is running Symantec Norton Anti Virus and when a full system scan is attempted the error message of:

"Symantec has encountered a problem and needs to close"

appears and proceeds to close Norton.

Live Updates work fine and have also asked the user to run this:

http://service1.symantec.com/SUPPORT/nip.nsf/pfdocs/2003111811273536

which runs but advises that it cannot detect Norton (!) even though the application loads up.

Any ideas folks?
 

A:Symantec: Unable to run a full scan.

Symantec has an online checking tool

http://www.symantec.com/home_homeoffice/support/index_ts_ie.jsp

It might identify the problem for the user.

I see that was included in the link you posted now...sorry. However, NAV is not one of the programs that tool checks or, can check and fix, apparently...it's not in the list...

If it's malware affecting the AV, and it sure can, we may be able to help spot it if you do this:

dvk01 said:

Getting Hijackthis and installing it correctly

_ _ _

go to here and download 'Hijack This!' double click on the file and it will install to C:\program files\hijackthis and create an entry in the start menu and an optional shortcut on desktop.
Click on the entry in start menu or on the desktop to run HijackThisClick to expand...
First open a reply here in your thread to have it ready.
Run Hijackthis.exe, and
Select the "Scan and save a log" button...

When it is done scanning> the Save box will become available, save the log as hijackthis.txt which will open with Notepad. Hit the EDIT> Select All then the EDIT>Copy button at the top of your log, Go back to TSG, and click once in the blank reply space, then go to the top of your browser window and select EDIT>Paste, then submit the post.
Please do NOT use HJT yourself to remove anything, most of what it shows is good and needed by the system.
 

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RELEVANCY SCORE 60.4

I have this computer that got infected and I can't seem to do much about it. I can't install any antivirus, malware or even hijackthis. I followed the directions and I have the two text files but when I went to run RootRepeal, it terminated half way through the scan.

This computer is critical and needs to be fixed. This computer needs to be up 24/7 so down time needs to be minimum.
Thanks.
Logs
__________________________
DDS (Ver_09-07-30.01) - NTFSx86
Run by maplerow at 11:41:42.25 on Fri 08/21/2009
Internet Explorer: 6.0.2900.2180
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.1022.746 [GMT -4:00]
============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Program Files\Broadcom\ASFIPMon\AsfIpMon.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\Iaanotif.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:�... Read more

A:Infected and unable to complete scan

Hello! My name is Sam and I will be helping you. In order to see what's going on with your computer I may ask for you to post various logs from the tools that we will use to resolve your issue. Please also share with me any information about how your computer is reacting and behaving each step of the way as we work through this process.Please download SDFix and save it to your Desktop.Double click SDFix.exe and it will extract the files to %systemdrive%(Drive that contains the Windows Directory, typically C:\SDFix)Please then reboot your computer in Safe Mode by doing the following :Restart your computerAfter hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;Instead of Windows loading as normal, the Advanced Options Menu should appear;Select the first option, to run Windows in Safe Mode, then press Enter.Choose your usual account. Open the extracted SDFix folder and double click RunThis.bat to start the script. Type Y to begin the cleanup process. It will remove any Trojan Services and Registry Entries that it finds then prompt you to press any key to Reboot. Press any Key and it will restart the PC. When the PC restarts the Fixtool will run again and complete the removal process then display Finished, press any key to end the script and load your desktop icons. Once the desktop icons load the SDFix report will open on screen and also save into the SDFix folder as Report.txt
(Report.txt will als... Read more

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RELEVANCY SCORE 60.4

I have recently installed Pixma MP560 Cannon in order to scan wirelessly. I can print just fine wirelessly, as well as save to my PC with a USB cord, however when I try to use Navigator wirelessly I get an error that reads:

Cannot communicate with scanner for these reasons:
Scanner is turned off
Scanner is disconnected
(It is disconnected from LAN, if using LAN.)
Please check and try again.
Scanner driver will be closed
Code:5,145,55

I'm not sure if this is normal but in my ''Printers & Scanners'' window my printer is listed twice, but with different names:

The first represents the USB connection and is defaultly named ''Canon MP560 series printer'' while the second is for wireless and is defaultly named ''Canon MP560 series printer WS.''

The reason I know that these two different icons represent the two different connection methods is because before I activated the wireless printing the one labeled ''Canon MP560 series printer'' was listed by its self and no wireless capability was possible. Then after turning on wireless capability on the printer and after shutting it down and turning it back on I went into my network folder (without USB cable connected) and there was an icon for my canon printer. I right-clicked and selected install. That is when the second or ''Canon MP560 series printer WS'' came up.

Anyway, I have a feeling that the Navigator program ... Read more

A:Solved: Unable to scan wirelessly

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RELEVANCY SCORE 60.4

I have had an Epson SX515W printer which has been working fine with my Samsung Chronos 7 laptop which is running Windows 10.

I now unable to run the Epson Scan utility and receive a message telling me that it cannot find the necessary files and to reinstall the software.

I have done this to no avail and still have the same issue. I have uninstalled the Epson Scan software prior to reinstalling it and it still does not work.

I have received some warnings via my anti-virus (AVG) stating that viruses have been found which I have removed. I have also had some viruses today which have also been removed. I have been unable to scan as a result of this and do not know how to resolve the issue. I also use MalwareBytes which I run each day but it seems that there still may be a virus on my laptop.

Does anybody ave any ideas?

Kind regards

Dave

Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 10 Home, 64 bit
Processor: Intel(R) Core(TM) i5-3210M CPU @ 2.50GHz, Intel64 Family 6 Model 58 Stepping 9
Processor Count: 4
RAM: 7893 Mb
Graphics Card: Intel(R) HD Graphics 4000, -1984 Mb
Hard Drives: C: 907 GB (763 GB Free); E: 465 GB (118 GB Free); G: 931 GB (395 GB Free);
Motherboard: SAMSUNG ELECTRONICS CO., LTD., NP700Z5C-A02UK
Antivirus: Windows Defender, Disabled
 

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RELEVANCY SCORE 60.4

Experienced issue with games not starting (haven't seen an issue with any other programmes), applies to some of my Steam games and some of my Origin games.

I therefore ran a full system scan through cmd which gave me 'Windows Resource protection found corrupt files but was unable to fix some of them'.

I checked the logs and I found this:

2014-04-12 09:57:19, Info CSI 00000817 [SR] Verify complete
2014-04-12 09:57:19, Info CSI 00000818 [SR] Verifying 40 (0x0000000000000028) components
2014-04-12 09:57:19, Info CSI 00000819 [SR] Beginning Verify and Repair transaction
2014-04-12 09:57:21, Info CSI 0000081a [SR] Verify complete
2014-04-12 09:57:21, Info CSI 0000081b [SR] Repairing 1 components
2014-04-12 09:57:21, Info CSI 0000081c [SR] Beginning Verify and Repair transaction
2014-04-12 09:57:21, Info CSI 0000081d Hashes for file member \SystemRoot\WinSxS\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.16384_none_9590ba64d5b91f79\Amd64\CN BJ2530.DPB do not match actual file [l:36{18}]"Amd64\CNBJ2530.DPB" :
Found: {l:32 b:K8FcH1A2I3vGPFkBkFEZ0Ex1gG0QgDE3091KVdind90=} Expected: {l:32 b:n520k714Uu3utHa5JGQ6HQYbZphKhlMWq5pEmfnCDuw=}
2014-04-12 09:57:21, Info CSI 0000081e [SR] Cannot repair member file [l:36{18}]"Amd64\CNBJ2530.DPB" of prncacla.inf, Version = 6.3.9600.16384, pA = PROCESSOR_ARCHITECTURE_... Read more

A:SFC scan unable to repair files

Please post this over in the Windows Update forums. They're much more adept at performing fixes related to the CBS logs

It's located here: Windows Updates & Activation - Windows 8 Forums

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RELEVANCY SCORE 60.4

I have been looking everywhere to fix the corrupted files that didn't get fixed in my sfc scan. I have attached the sfcdetails to the thread. If anyone could help me out it would be greatly appreciated. Thanx

A:Unable to fix corrupted files after SFC scan

Sometimes they just can`t be fixed, and you`re left with no other option but to re install windows.

Have you run it at least 3 times ?

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RELEVANCY SCORE 60.4

Hi im new to computers have you any idea why these files are not being scanned?
fall scan run with avast, nothing shows as infected, but some files unable to scan.
The reason given is CAB and RAR archives are corrupted.
Is this normal how can i fix it? Was going to post corrupted files but results have dissapeared.

A:Avast Unable To Scan Files

Welcome at BC magfee Why not try the followingIn normal mode, run an online antivirus check from at least two and preferably three of the following sitesBitDefenderComputer Associates Online Virus ScanPanda's ActiveScanTrend Micro HousecallWindows Live Safety Center Free Online ScanThis scanner from Trend does not require an Active X to run. 1. Detects and removes malware ( viruses, worms, trojans, etc. ) 2. Detects and removes grayware and spyware 3. Restores damage caused by malware to your system. 4. Notifies about vulnerabilities in installed programs and connected network services. 5. Multi-platform support for: Windows, Linux, Solaris. 6. Easy-to-use with the Microsoft Internet Explorer and Mozilla Firefox.and post the resultsThat they are corrupted can have different reasons, for instance if they were downloaded via P2P applications like Limewire or that your harddisk was full ect etc

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RELEVANCY SCORE 59.6

I have a Nikon Coolscan LS 5000 film scanner hooked up via USB cable to an Intel based Mac Pro running Windows Vista Ultimate x86. I am trying to use a program called Nikon Scan with it. The program itself starts up fine, but then immediately gives me the following error message:

Nikon scan was unable to detect any devices.

Any help you might offer regarding this problem would be greatly appreciated.
 

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RELEVANCY SCORE 59.6

So we bought a new ASUS touchscreen with Win 8 x64 (not because we wanted to but because we had to make the move eventually) and its a pretty nice laptop honestly. Windows 8 is being it's different and difficult and buggy self but that's to be expected. However, I have an issue with my Konica Minolta Magicolor 1690MF. I can do everything but scan with it. When Link Magic (program written by Konica for GUI interface to the printer for scanning) tries to scan, it gets about halfway through the second page and the program stops working. I am using the windows 8 drivers and utilities directly from the Konica site but no love on the scanning side. Anybody have an idea as to why this is happening? My MF printer becomes just a printer and that's no good!!

A:Anyone else unable to scan with Konica Link Magic?

Update: After many different workaround attempts with actual Konica support staff (3 different guys), there was ultimately no solution to this issue. Paper Port as well as Link Magic doesn't work with Windows 8.....Windows photo scanner utility does work however. This, and the fact that other computers with literally any other OS (even a Mac) had no issues with these tasks, leads to the assumption that all drivers are accurate and it is simply a problem with compatibility between these programs and Windows 8.....FYI to anyone who wants to know. Konica hasn't called me back with a solution yet either....Hmmm

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