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Unable to download and install updates on Windows7 x64

Q: Unable to download and install updates on Windows7 x64

For the past 18+ days I've been unable to download and install updates on Windows7 x64. I've tried all the trouble shooters and the update readiness tool, I've sought and received advice from windows answers to no avail, 14 days ago it did allow some updates but now its insists that IE9 on IE is not downloaded when I can see it is and all the time I keep getting Error Codes 80073712 and 9C48 , I've attempted and failed on at least 21 times now and every time it looks like it may make it but then it fails. Please if anyone has any info please let me know as the the response from Windows is pathetic.

Regards

Nigel Stockley

PS This thread is being sent on my desktop using the good old tried and tested XP.

RELEVANCY SCORE 200
Preferred Solution: Unable to download and install updates on Windows7 x64

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

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A: Unable to download and install updates on Windows7 x64

Hi Nigel,

Have you installed Service Pack 1 for Windows 7? Also, could you please try the following, if you haven't already done so:

Fix the problem with Microsoft Windows Update that is not working

Also, could please post you full system specifications using this tool:

System Info - See Your System Specs

Regards,
Golden

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RELEVANCY SCORE 75.2

hello guys!
i have had this problem and was wondering if anyone else has experienced it and if they were able to fix it...
i've got xp pro with sp 1 and there are two updates from the windows updater that i am unable to download or install...they are the latest update for my video card (geforce fx 5700 ultra) and also my processor (amd athlon xp 2500+ barton)...can anyone help me? please?
 

A:unable to download/install updates...

Does it give any errors when trying? I would suspect its just because the site is just so busy lately with SP2 etc, give it a try at different times ...have you tried going to the manufacturers web sites to see if they have updates .......
 

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RELEVANCY SCORE 75.2

Every time I try to install new updates I get that my computer isn't connected to the internet.

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 8.1, 64 bit
Processor: Intel(R) Core(TM) i5-4200U CPU @ 1.60GHz, Intel64 Family 6 Model 69 Stepping 1
Processor Count: 4
RAM: 12200 Mb
Graphics Card: Intel(R) HD Graphics Family, -2016 Mb
Hard Drives: C: Total - 944278 MB, Free - 866132 MB;
Motherboard: TOSHIBA, VG10ST
Antivirus: Windows Defender, Disabled
 

A:Unable to download and install updates

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RELEVANCY SCORE 74.4

How do I fix error code 0X80200010? I've used auto-update for years with no problem, but have not received the last 10 security updates. I'm running XP home SP3 with Avast! antivirus, Threatfire, and PCTOOLS firewall. I have not reinstalled Windows for a couple of years. My last security update was on 3/11/10, after that I received an update on IE8 on 4/1/10. Now when I go to the update site, the new ones download okay, but do not install successfully. I've followed the instructions to stop auto-update, install wups2.dll and restart auto-update (indication was, this was successful) however this hasn't helped. The other cited examples of the causes of the problem don't seem to apply to my situation. I think I have looked at everything MS has listed as possible causes and solutions. Help would be greatly appreciated.
 

A:unable to download/install security updates

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RELEVANCY SCORE 74.4

After battling massive BSOD all day yesterday, I did a complete factory reset, and many other things which have stopped the BSOD. Unfortunately my CPU is still completely freezing up at random times.

I figured updating all the windows updates would help solve this, but i'm unable to. I keep getting error code 800B0100 when I try to DL them. It was suggested I get the x64 Windows Readiness Tool download. I downloaded that and even that has failed to install. I'm not sure what the issue is. Any help would be appreciated.


Running windows 7 Home Premium x64 based PC.

A:Unable to Download/Install any windows updates.

Hello!

What error message did you receive when you attempted to install the System Update Readiness Tool (SURT). Can you please try it again and note down the error message and code if you can't remember.

After that, let's jump in with the big guns logs!

Please copy the C:\Windows\Logs\CBS folder to your Desktop, copy the C:\Windows\WindowsUpdate.log file into your new CBS folder on your Desktop, right click on it > Send to > Compressed (zipped) folder, and upload the new file which is created on your Desktop here.

Thanks a lot!

Richard

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RELEVANCY SCORE 74.4

Hi

I an unable to download/ install programs at this point and hope someone can help.

1) I have downloaded AVG antivirus program but it won't let me get updates, but I can run the program.

2) I managed to download Spybot s&d to desktop but when I try and install the program I get the following message:

Error sending request
A connection with the server could not be established

3) I managed to download Ultimate Bet but the main page says it cannot display the webpage

I am running Windows Vista Ultimate on a Acer Aspire5680 laptop with a wireless connection to a telus 2wire router/modem.

A:Unable to download/install programs updates

I assume you've restarted your computer a few times since you posted. Any changes, or are things still stalling?

It looks to me like you've got a firewall blocking outgoing access there (possibly as far as blocking all outgoing connections).

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RELEVANCY SCORE 74.4

I'm posting here because this is a Windows 7 Pro related issue. But more specifically about building an Embedded Standard system. I hope to get an answer or suggestion here. Thanks. I'm attempting to download and install a few of the latest Microsoft
roll-up security patches into my distribution share for an Windows 7 Embedded system. The KB numbers end with strings: KB3212646, KB3185330, KB3192391, and two more. The problem is after WEDU displays the results that the updates were downloaded and install,
they were not present in the DSSP1 folder. There is a solution found on the Microsoft DN that says the fix is to rename the regindex file in the DSSP1 folder and rerun the WEDU scan, download and install the updates. This in fact does work. However, in the
next process which is to make the new *.wim, the dism (Deployment Image & Servicing Management tool) commands fails. The log file from dism points specifically to those roll-up updates. But no information about why I received errors in the make process.

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RELEVANCY SCORE 73.6

Hi,

I have purchased Dell Inspiron 1525 one year back.It was all fine till one year but now I am unable to download and install any updates from microsoft. I am unable to open hxxp://download.microsoft.com or hxxp://download.mcafee.com.
My Mcafee is unable to search for any malware.It shows -detection signature
file is more than 30 days old.
My computer is connected to a router which in turn is connected to a modem.
there are totally four computer on this network.

Please help me out.

I have copied the contents of DDS.txt as requested.
Please forgive me if I am wrong somewhere. I am new to this forum.
Thanks a lot.

DDS (Ver_09-07-30.01) - NTFSx86
Run by Charu at 0:38:35.22 on 21-08-2009
Internet Explorer: 7.0.6000.16851
Microsoft? Windows Vista? Home Premium 6.0.6000.0.1252.91.1033.18.3061.1477 [GMT 5.5:30]

AV: McAfee VirusScan *On-access scanning enabled* (Outdated) {84B5EE75-6421-4CDE-A33A-DD43BA9FAD83}
SP: McAfee VirusScan *enabled* (Updated) {C78B3C70-4777-4742-BB91-9D615CC575E6}
SP: Windows Defender *enabled* (Outdated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}
SP: SUPERAntiSpyware *enabled* (Updated) {222A897C-5018-402e-943F-7E7AC8560DA7}
FW: McAfee Personal Firewall *enabled* {94894B63-8C7F-4050-BDA4-813CA00DA3E8}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System3... Read more

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RELEVANCY SCORE 73.6

11-17-2016 HP Support Assistant . Successful Application Removal . 11-17-2016 HP Support Assistant . Successful Application Installation . 11-17 2016 HP Support Assistant . Successful Application Reconfiguration . 11-17-2016 HP Support Solutions Framework . Unsuccessful Application Installation .Version : 12.5.32.37Error : 1603  Check For Messages and Updates produces the following : Connecting to HP Servers -- Check MarkedDownloading Messages and Updates Definition -- NOT Check MarkedCompleted although Support Assistant indicates that the procedure has Completed ,Downloading Messages and Updates Definition -- NOT Check MarkedGathering Configuration Information -- NOT Check MarkedAnalyzing Your System -- NOT Check MarkedPreparing the Action List -- NOT Check Marked  

A:Support Assistant unable to download and install Updates

@sapphire4227, welcome back to the forum. If you have not done so, I suggest deleting the messages and updates.  This will allow HPSA to retreive them again and possibly install them.  I believe that I may have provided this information to you in a prior post, but here is a way to check to see if a patch that was released for it was installed: You can determine if the aforementioned SysID patch has been applied to the system by making sure that productconfig.exe is => 8.3.2.1.  The file can be found at C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\productconfig.exe

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RELEVANCY SCORE 73.6

Hello All

I did a fresh install of Win7 Pro 64Bit yesterday from an OEM disc to a new Samsung 850 Pro SSD.

2 sets of initial updates, which included SP1, went without a hitch with Windows Updater set to let me know when updates are available so I can choose to download etc.

Today I got an alert that there were 200+ updates available for download, I went through them and deselected KB3133977 which can mess with Asus MB's, then hit continue... an hour later my system was still "Preparing to Download."

I changed the Updater settings to Download but let me choose what to install, rebooted, and a short while later I was told there were 173 updates ready to install.

I checked again to make sure KB3133977 hadn't made it back onto the list and hit continue... 15 minutes later my system was still "Preparing to Install."

At this point I figured something must be broken, so considered rolling back through the Restore Points, trying a Repair install, or just nuking the drive and starting again.

But before trying any of the above I've included the CBS file, a screen grab of the SURT tool after 2hrs, the sfc Scannow results, and the results of running the Windows Updater Troubleshooter.

I hope you guys can help... thanks in advance!
Paul

A:Clean Win7 Pro install unable to download updates...

Hi Paul,
might be an easy fix, suspected cause >> you installed >> OEM << OS directly to NEW ssd.
your system specs look more like a custom build
please run this tool,
http://go.microsoft.com/fwlink/?LinkID=52012

Roy

lookin back over your earlier posts does this relate to the VM install?

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RELEVANCY SCORE 64.4

I'm trying to download updates through Windows Update, it shows that I have 139 important updates, and 40 optional ones. I selected them and clicked the install button but it got stuck at "Downloading updates (0 kb total, 0% complete)". I cancelled and retried choosing only 24 important updates and the same happened. I tried the check for updates option but it also keeps checking forever.
I also tried downloading updates from Microsoft Download Center but when I try to install them it hangs on "searching for updates on this computer".
I already ran the Microsoft Fix It tool, disabled my anti-virus and firewall, but nothing works.
I cannot install the SURT because it also keeps searching for updates.

I need to update so I can upgrade to Windows 10 - the setup also got stuck while checking for updates, so I was hoping that updating beforehand would do the trick.

Any suggestions on how to fix this problem are appreciated.

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RELEVANCY SCORE 63.2

Hi,I just bought a new PC From HP : an ENVY 750-124 with the following config :Motherboard : Odense (Pegatron)Processor :       Intel Core i7-6700RAM :                  8GB (DDR3-1600)Video :                NVIDIA GeFORCE GTX 970Network :          Realtek RTL8161 - 1000 Base-T Ethernet The PC is delivred with Windows 10 installed on a 1 TB SATA III 7200 rpm I replaced the installed Disk by a New SSD SANDisk Ultra II 240 GB (SATA III) I Booted on the Microsoft Windows 7 Home Premium X64 SP1 DVD, using the USB HP Keyboard and mouse delivred with the PC. The operating system is loading well and when appear the bitmap screen asking wich language , which keyboard to select, my mouse is not working (but the red light is working underneath) nor my keyboard and I am unable to continue the installation.I have tried  with a USB logitech keyboard+mouse K330 : Same issue. I have tried also with the "System Recovery" 4*CDROM made by HP in 2012 (Windows 7 recovery media for Windows 7 product for HP 64bit PC, HP 685931-DW1 Build ID: 12WE1MRW603) : Same issue ! (The bitmap screen is not the same, it is asking wich language to select, but I can't press on the continue buttom on the screen). Does anyone has a clue how to have th... Read more

A:Unable to Install Windows7 on a Brand New PC

Be sure to use the 2 usb ports (1) next to the ethernet port on the back for the mouse and keyboard.    USB 2.0: 2LAN (Ethernet)HDMI: 2USB 3.0: 2Audio: Line inAudio: Line outAudio: Microphone 

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RELEVANCY SCORE 62.4

Hi
As i am installing a fresh copy of windows 7 , but it is taking a long time to boot. After selecting the drive for OS than the it moving very very slow in installation & expanding the file . Why this problem, is this problem the laptop are with OS

A:Unable to install Windows7 Home Basic 64-bit

You didn't say why you were installing a fresh copy, but if it because Windows has slowed down to a crawl on your PC, that's a strong indication of drive hardware failure -- and if that is the case, installing a fresh copy is not going to help at all.

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RELEVANCY SCORE 62

HI all, since replacing my  HD, windows 7 worked perfectly for about 3 months then suddenly  flagged that windows is not genuine, also i am unable to install windows7 SP1, all details below and thanks
in advance for any  help




I am unable to install windows 7 SP1, i have downloaded it numerous times but it  always fails to install
Windows 7 Service Pack 1 (KB976932)
Installation date: ?2019/?07/?01 03:10 PM
Installation status: Failed
Error details: Code 80070017


Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-76HMH-M4RKY-V4HX6
Windows Product Key Hash: CegQyzk5Zd0qxFdtmueCy9UmviY=
Windows Product ID: 00371-OEM-8992671-00013
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010100.0.0.048
ID: {71B94676-A10A-433B-9FA8-73226A24FB25}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7600.win7_gdr.110408-1633
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaT... Read more

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RELEVANCY SCORE 60

i am using xp but when i try to download security updates on my pc i get a message that my pc is not allowing direct x.
i tried changing my settings but am not sure what to do.
any help will be appreciated.
 

A:unable to download updates

Do you mean ActiveX?
you could try Internet Explorer>Tools>Internet Options>Security,click Default Level,click apply,click ok
see if that helps.
 

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RELEVANCY SCORE 60

Cannot update my laptop

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RELEVANCY SCORE 60

My Toshiba (satelite) laptop was allowing update downloads but suddenly stopped. I have not been able to get the downloads updated successfully on the laptop after several attempts. The download looks ok but fails. I have tried Auto and other types of downloads to see if it makes any difference. No Go. Appreciate some guidance. Thanking you,
Hidat

A:Unable to download Updates

Hi and welcome to TSF have you checked for malware or viruses with your antivirus or malware scanner,can you update other programs

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RELEVANCY SCORE 60

MY SISTER PASSED ON AND I HAVE BEEN TRYING TO USE HER COMPUTER, THE REGISTERATION SAYS OEM FROM DELL, BUT THEY WONT GIVE ME AN ACCOUNT. THE COMPUTER HAS XP HOME EDITION SP1 AND I HAVE WENT TO MICROSOFT FOR THE SP2 AND ALL UPDATES AND HAVE SPENT MANY MONTHS & HOURS TRYING NOTHING WILL DOWN LOAD. ALL I WANT TO DO IS MAKE SOME STILL PICTURE MOVIES WITH AUDIO AND PUT ON A DVD FOR VIEWING ON A TV FROM A DVD PLAYER. SEEMS LIKE ALL PROGRAMS STOPPED WORKING USED TO HAVE DIRECTX 9 FOR A TV CARD I PUT IN BUT IT REVERTED BACK TO DIRECTX 5 AND THE MEDIA PLAYER WAS 11 BUT REVERTED BACK TO A LOW VERSION AND TOOK ALL MY MUSIC I HAD STORED ALL IS LOST....DONT KNOW HOW TO USE THE REGISTRY OR EDIT IT AND COMPUTER WONT BACK UP ANYTHING LOST PARTITIONS ALSO AND DONT KNOW HOW TO REPARTION SOOOOOOO COMPLICATED AND THE SYSTEM RESTORE WILL NOT SET POINTS NOR RESTORE. MAYBE SOMEONE CAN HELP ME WITH 3 PARTY SOFTWARE OR WORK AROUNDS. ANY ADVISE WOULD BE MOST APPRECIATED, AS TOO MANY WASTED HOURS FOR NOTHING IS GETTING SICKENING AND NOT BEING ABLE TO DO ANYTHING ON MY COMPUTER.

A:I Am Unable To Get Any Updates Or Download Anything

Hello,Sorry to hear about your loss.Can you post some more details about the system model etcWhat security software is the laptop equiped with? as it could be the firewall is blocking trafficI would start by running some free online anti malware scans try the following...http://housecall.trendmicro.com/http://www.pandasoftware.com/products/ActiveScan.htmTry going to start run then type sfc /scannow

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RELEVANCY SCORE 60

Running XP with SP3. OK until recently. When I go to MS Download and click on a download, I get an Unable to Open page. Auto updates enabled, not working. System Restore not working. If I am lucky enough to get to a download page (IE 8 Beta for example) when I click on "Download" I almost immediately get a "Thanks for Downloading"
page, but of course nothing was downloaded. Any ideas?
 

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RELEVANCY SCORE 59.2

Hello all.

Recently, when trying to download Windows Updates for important updates, the progress stays at 0KB, 0% complete and doesn't go any further. Tried downloading for several hours and still with no luck. (Currently have 7 important updates available at 28.1MB)

I've checked Windows Update history and Windows Defender definition updates are being automatically downloaded/installed with seemingly no issue.

Any suggestions are appreciated.

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RELEVANCY SCORE 59.2

V L C player prompted me to update the player.But am getting a dialog box
"failed to open C\Users\Joe\documents for writing" how do I overcome this?
thanks

A:unable to download updates vlc player

Install it manually.

VLC media player for Windows

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RELEVANCY SCORE 59.2

Hello all.

Recently, when trying to download Windows Updates for important updates, the progress stays at 0KB, 0% complete and doesn't go any further. Tried downloading for several hours and still with no luck. (Currently have 7 important updates available at 28.1MB)

I've checked Windows Update history and Windows Defender definition updates are being automatically downloaded/installed with seemingly no issue.

Any suggestions are appreciated.

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RELEVANCY SCORE 59.2

I get the message "badchecksum". Thanks!
 

A:Spybot--I am unable to download updates

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RELEVANCY SCORE 59.2

Ok, so here we go. I recently had an issue where my sound went out on the computer and i recieve a message saying "no audio output device installed" or something like that. After trying to fix it for weeks, i have come to the conclusion that the sound chip or whatever is destroyed.

~REASON FOR POST~ (windows vista home premium, 32 bit)

After a reset to factory default, i procedded to run the windows update. The first few updates went smoothly (roughly 80 over a 3 day period). Recently i recieved a notice that 4 updates were ready to be installed (security update for microsoft office 2007 KB951550, security update for microsoft office 2007 KB951994, the 2007 microsoft office suite service pack 2, and update for the 2007 microsoft office system KB967642). Everytime i try to install these updates they fail, and i am not recieving any new updates from microsoft. Also when i go to log out (please bare with me on this description) the button that looks like a circle with a line through it (log out button im assuming) has the icon signaling to log off and install updates. When i try this the computer logs down, begins installing updates, but it fails because when i log back in the icon is still signaling me to log out and install.

I have tried to use microsoft fix it and i recieve this error: Fix it troubleshooting cannot continue because an error occured, we're sorry, but the diagnostic solution encountered a runtime error. please try again later.

Can anyone assi... Read more

A:Unable to download windows updates

This worked for me when I had similar problems:http://www.winvistaclub.com/t4.html

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RELEVANCY SCORE 59.2

I can't download or update it says stuff like there is no internet connection or failed. This is something newthe update part wasn't but I could download stuff I ran a mal-ware scan nothing as well a s microsoft essentials ant- virus nothing there either. Also the loading of web pages are moving very slowly. Here is a recent HiJake Log:
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 12:02:49 PM, on 11/27/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
c:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\CDBurnerXP\NMSAccessU.exe
C:\WINDOWS\system32\pctspk.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Panda USB Vaccine\USBVaccine.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\rundll32.ex... Read more

A:unable to download software updates.

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RELEVANCY SCORE 59.2

From comments on other forums this problem affects a number of users and the workaround that seems to work is to change the get DNS server definition from automatic to manual, but the question is why?
I first took my notebook with W7 starter on holiday where it worked perfectly downloading updates without changing anything. This suggested the problem is not on my PC, but external.
Back home I had to change the DNS settings to manual using 4.2.2.2 for DNS server, after which the downloads worked fine (I have another PC at home that runs XP without any such problems). This hints at a problem with the DNS server or the update server that the DNS points to, but another user found the DNS server used when in automatic mode, changed to manual, defined the same DNS server and that worked. This suggests the problem isn't external either.
Anyone got any thoughts on this?

A:Unable to download updates 8024402C

Check this out:
Windows Update error 8024402C

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RELEVANCY SCORE 59.2

Whenever I try to download any updates either for drivers or for Windows Updates I get the following message;
C:\DocumentsandSettiings\user\Desktop\DriverInstaller_DT.exe is not a valid Win32 application.
I cannot run Windows Internet Explorer as it fails to open so am using Mozilla.
Any suggestions that I can work on please

A:Unable to download driver updates

Is this a "fresh" install of windows or is this an existing installation?

What make and model machine?

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RELEVANCY SCORE 59.2

I tuned on my automatic updates and my computer began to download up to 42 critical updates. I received a message that I need to turn off my computer to download the updates. When I turned off the computer the updates began to download but then I received a blue screen error message.
I also had a the same problem when I tried to update my Windows Media Player I received a blue screen error when it was trying to establish a restore date.
Can anyone tell me what is happening and how I can fix this problem?

A:Unable To Download Critical Updates

It would help if you provide the exact error messages you are getting in both cases. Was the instruction to turn your computer off while downloading or after installing the updates?Regards,John

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RELEVANCY SCORE 59.2

Hi everyone, I have a nasty virus on my computer and whatever I do I can't get rid of it as my security bar has disappeared and I cannot download anything from Micsrosoft updates/Rkill/or any other anti virus type of program. At the very top of my IE screen there is a blue bar with the Microsoft E in the left hand side. I have no access to any other buttons that used to be there. Neither can I open Internet Properties from anywhere, including control panel. I have done a Norton scan , but all it found were W32.Ramnit!html types, but it couldn't delete or quarantine them. I have run MBAM and Spybot, but they found nothing.

Is there an anti virus program I could use if I got a friend to download it onto a CD?

Any help would be appreciated, thank you.

A:UNABLE TO DOWNLOAD UPDATES/RKILL/ANYTHING

Hello and welcome. The reason for this and the touble in the other topics you have here is the Ramnit infection. I'm afraid I have very bad news. You must wipe the drive and reinstall.RAMNIT = VIRUTTrojan SHeur3.AQRA (AVG)TR/Spy.Gen (Avira) Win32.Rmnet (Dr.Web) Trojan-Spy (Ikarus) Mal/SillyFDC-A (Sophos) W32.Ramnit!html (Symantec) Your system is infected with a Win32/Ramnit.A!dll, a file infector with IRCBot functionality which infects .exe, .dll and .HTML files and opens a back door that compromises your computer.Ramnit.A!dll is a component injected into the default web browser by Worm:Win32/Ramnit.A which is dropped by a Win32/Ramnit.A infected executable file. Ramnit.A also infects .exe, and .HTML/HTM files, downloads more malicious files to your system, and opens a back door that compromises your computer. The infected .HTML or .HTM files may be detected as Virus:VBS/Ramnit.AIn many cases the infected files cannot be disinfected properly by your anti-virus. When disinfection is attempted, the files become corrupted and the system may become irreparable. The longer Ramnit.A remains on a computer, the more files will become infected and corrupt so the degree of infection can vary. Ramnit.A is commonly spread via a flash drive (usb, pen, thumb, jump) infection which is often contracted and spread by visiting remote, crack and keygen sites. These type of sites are infested with a sm?rg?sbord of malware and a major source of system infection.In my opinion, Ramnit.... Read more

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RELEVANCY SCORE 59.2

Dear Sir or Madam,
 
We are unable to download updates for the Windows 10 on our PC. We follow the thread to update in the Windows Defender Security Center but it just remains downloading updates 0% before saying this: 
 
There were problems installing some updates, but we'll try again later. If you keep seeing this and want to search the web or contact support for information, this may help:
​1. 2017-11 Update for Windows 10 Version 1703 for x64-based Systems (KB4049011) - Error 0x800706be
2. 2017-12 Cumulative Update for Windows 10 Version 1703 for x64-based Systems (KB4053580) - Error 0x800706ba
3. 2017-12 Security Update for Adobe Flash Player for Windows 10 Version 1703 for x64-based Systems (KB4053577) - Error 0x800706ba
4. SAMSUNG Electronics Co., Ltd. - Other hardware - SAMSUNG Mobile MTP Device - Error 0x800706be
5. Update for Windows 10 Version 1703 for x64-based Systems
Your device is at risk because it’s out of date and missing important security and quality updates. Let’s get you back on track so Windows can run more securely. RETRY.
 
I looked for help and the advice is possible malware. So I followed your preparation guide and have the following from FRST.text:
 
Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version: 26-12-2017
Ran by Sinsuat (administrator) on SINSUAT-PC (27-12-2017 12:27:44)
Running from C:\Users\Sinsuat\Desktop
Loaded Profiles: Sinsuat (Available Profiles: Sinsuat & p... Read more

A:Unable to download updates for Windows 10 on PC

Hi,
 
Lets do some checking and then try to work on those Windows problems...
 
Install and Run a Malwarebytes scan
Please download Malwarebytes' Anti-Malware from here
Double Click the mb3-setup-{version}.exe and follow the prompts to install the program
Then click Finish and wait for the program to load
Click Close on the 14-day Premium Trial pop-up
Once the program has fully updated, select Scan Now on the Dashboard. Or select the Threat Scan from the Scan menu
(If another update of the definitions is available, it will be implemented before the rest of the scanning procedure)
When the scan is complete, make sure that all Threats are selected, and click Remove Selected.
Restart the computer when prompted to do so.
If the program didn't ask for a Reboot, Click on Export Summary and select Copy to Clipboard. Paste the content in your next reply
To retrieve the Malwarebytes Anti-Malware scan log information after Reboot
Run Malwarebytes again
on the left side menu Click on Reports
locate the event named Scan Report on the list with the most recent date
check the corresponding box and click View Report
Click the Export button and select Copy to Clipboard. Paste the content in your next reply
 
 
Did you disable System Restore?
 
Its important to have System Restore Enabled during the fixing process so please follow this guide:
http://www.thewindowsclub.com/system-restore-disabled-turn-on-system-restore-windows
to enable this feature.

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RELEVANCY SCORE 59.2

I am having several problems with Vista, on an Acer Aspire 5100. First, when I turn it on, I receive a message "ATI External Event Utility EXE Module has stopped working" I have reinstalled all of my ATI drivers, still nothing, and cant I find any working solutions anywhere online.

The other problem is that I cant download any updates through Windows Update, with an error code "80246008". This points to a problem with the BITS service. This service refuses to start, with an error message "1068". All of its dependencies are working though, except COM+ Event System, which, when I force it to start, it stops again, saying it isn't needed. I have checked several Knowledge Base articles on this, and according to them, BITS should be working, I cant find a reason for it not to. All of these services I have set to automatically start, and restarted my computer, but they still don't start, or stay running.

I am posting these two problems in the same thread because they started at the same time, for apparently no reason. I think they are connected, but don't know how.

Any help is appreciated.

A:Unable to download windows updates

What are you running for Antivirus?
Windows update has issues with Bitdefender and nortons.

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RELEVANCY SCORE 59.2

I get an "unknown Error 80070005" anytime I try to download Windows Updates. I'm on Windows 7. Was told to ask you folks since nothing appears to be wrong anymore on the malware side of things.

A:Unable to download Windows Updates

Hi see resolution 1 Error: 0x80070005 when you try to install updates using Microsoft Update or Windows Update

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RELEVANCY SCORE 59.2

Please help... I uninstalled AVG and reinstalled to no avail -- I am still getting error messages periodically (AVGNSX.exe....) and "warnings" from AVG regarding not being able to download updates and that I "may not be protected". If anyone can help I would really appreciate it! Thanks! ~Jeannie

A:Unable to download AVG 8.5 free updates

Hello and welcome let's start here.From your regular user account..Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..DO NOT run yet.Open SUPER from icon and install and Update itUnder Scanner Options make sure the following are checked (leave all others unchecked):Close browsers before scanning.Scan for tracking cookies.Terminate memory threats before quarantining.Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.Now reboot into Safe Mode: How to enter safe mode(XP)Using the F8 MethodRestart your computer. When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu. Select the option for Safe Mode using the arrow keys. Then press enter on your keyboard to boot into Safe Mode. Double-click ATF-Cleaner.exe to run the program.Under Main "Select Files to Delete" choose: Select All.Click the Empty Selected button.If you use Firefox or Opera browser click that browser at the top and choose: Select AllClick the Empty Selected button.If you would like to keep your saved passwords, please click No at the prompt.Click Exit on the Main menu to close the program.NOW Scan with SUPEROpen from the desktop icon or the program Files listOn the left, make... Read more

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RELEVANCY SCORE 58.8

First of all, let me say thank you! Honestly, any help at all that you provide will make a huge difference.

Essentially, I think that I very stupidly downloaded a false anti-spyware tool... winguard I think it was called. Now it is as if there is a proxy that is blocking access to anti-virus/anti-spyware upgrades (I even tried to download mbam as I saw in another topic and I wasn't able to).

Anyhow, due to the fact that I am essentially computer illiterate, I don't know what the virus could be. I'm sorry to not give you more information, but I look forward to hearing from you!

Thanks again!

DDS (Ver_09-05-14.01) - NTFSx86
Run by Mark at 21:46:44.13 on 25/05/2009
Internet Explorer: 7.0.6001.18000 BrowserJavaVersion: 1.6.0_13
Microsoft? Windows Vista? Home Premium 6.0.6001.1.1252.2.1033.18.2037.1063 [GMT -4:00]

AV: ZoneAlarm Anti-virus Antivirus *On-access scanning enabled* (Outdated) {5D467B10-818C-4CAB-9FF7-6893B5B8F3CF}
SP: Windows Defender *disabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}
FW: ZoneAlarm Anti-virus Firewall *enabled* {829BDA32-94B3-44F4-8446-F8FCFF809F8B}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k Local... Read more

A:unable to download antivirus/antispyware updates

Hello mkimmich,

If you still need help, then post fresh DDS logs.

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RELEVANCY SCORE 58.8

My friends computer was very slow so I took a look at it. Installing and running malwarebytes + microsoft security essentials and it had hundreds of instances of worms, trojans etc.

After scanning with them once and removing them and rescanning them nothing shows up but I still can't download any updates from windows update. It gets stuck at downloading 0kbs/0% progress but downloading things from the webbrowser works fine.

MSE found Trojan:Win32/Bladi!rts in the file c:\program files\Tencent\Adplus\Adplus.dll

And malwarebytes found: worm.KoobFace, trojan.BHO and some other trojans, rogue virusremover and some other stuff.

DDS log:
.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.19048
Run by Shuqin Xue at 19:58:26 on 2012-09-07
Microsoft? Windows Vista? Home Basic 6.0.6001.1.1252.46.1053.18.1013.260 [GMT 2:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* {9765EA51-0D3C-7DFB-6091-10E4E1F341F6}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Microsoft Security Essentials *Enabled/Updated* {2C040BB5-2B06-7275-5A21-2B969A740B4B}
.
============== Running Processes ===============
.
C:\Windows\SYSTEM32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Program Files\Microsoft Security Client\MsMpEng.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Wi... Read more

A:Unable to download updates from windows update

Hello aberwyn,

Do you still require assistance?

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RELEVANCY SCORE 58.8

I realize this is an old problem, but I've only recently began working on it. I'm running Windows 7 Pro on a Dell XPS desktop. When I select Start/all programs/windows update the system will not search the web server to provide the latest updates. The
indication is the service was not started.  Not true the service and all supporting service dependencies are started.  The last time I was able to update was November 30, 2017 according to Control Panel/Programs and Features/View Installed
updates. On March 15, 2018 I downloaded the "You can't install updates on a Windows-based computer" paper from Technet and tried to follow the directions. I ran the chkdsk /f /r command. No problems were found and it was reported the volume
as clean. I received error 0x824402C, but I could not find a way to resolve this error. By the way, back before I retire in 2006, I taught all of the Microsoft computer courses from workstation/server,Microsoft Exchange...etc. I was an Microsoft Certified
System Engineer/Microsoft Certified Trainer. So, the bottom line is, I may be old but I am trainable. Thanks for any consideration. Any and all assistance would be gratefully received. Milt

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RELEVANCY SCORE 58.8

My computer was infected with something about a month ago. Ran combo fix and was then able to do updates and virus software downloads for the past month but once again my computer is running very sluggishly and can no longer do the about named things. I have a combo fix log. Any help would be appreciated.

A:Unable to do windows updates or download antivirus

Hello please note the Blue text atop this forum.You will need to run HJT/DDS.Please follow this guide. ,, Preparation Guide For Use Before Using Hijackthis. Then go here HijackThis Logs and Virus/Trojan/Spyware/Malware Removal ,click New Topic,give it a relevant Title and post that complete log.Let me know if it went OK.

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RELEVANCY SCORE 58.8

Within the past few days, I noticed that every time I was shutting down my laptop, it was telling me that it was downloading updates and not to shut down.

Also, whenever I would boot up, I would get the message box saying my computer might be at risk, because my anti-virus software was not up to date.

After 3 or more days of this, I began to get suspicious, so I decided to access Microsoft online help manually. That was when I got the error message: Server Error in '/' Application Runtime Error

In short, I am unable to receive updates or even access Microsoft online Help.
I tried to find a simple fix by searching on Google, but the fixes that came up were very confusing, and I didn't feel comfortable, after reading through their steps, that they would actually fix the problem.

So far, I have run Malwarebytes and Spybot Search and Destroy without success. I have also reset my computer to an earlier date, but it did not fix the problem.

I DO NOT HAVE ACCESS TO A WINDOWS INSTALL DISK OR BOOT CD.
Attached are the first reports you requested.

My anti-virus software is Microsoft Security Essentials.

My OS is Windows XP Professional, Version 5.1.2600 Service Pack 3 Build 2600

It has been my experience that you folks are the best when it comes to troubleshooting my computers. I really hope you can help me this time, too!

Sincerely,

Randolph (Randy) Merrill

DDS TXT

DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 8.0.6001.18702 BrowserJ... Read more

A:HELP! I AM SUDDENLY UNABLE TO DOWNLOAD MICROSOFT UPDATES!

Hello and Welcome to TSF.

If you haven't already, please Subscribe to this Thread to get immediate notification of replies as soon as they are posted. To do this click Thread Tools, then click Subscribe to this Thread. Make sure it is set to Instant notification by email, then click Add Subscription.

Please note that the forum is very busy and if I don't hear from you within three days this thread will be closed.

------------------------------------------------------

It appears you ran or attempted to run ComboFix. What happened? Did it run? Was a log produced?

------------------------------------------------------

Go to Start > Run and copy/paste the following into the Run box and click OK:

C:\ComboFix.txt

A text file should open. Please post the contents of that file in your next reply.

------------------------------------------------------

If there is no log, follow the rest of these instructions below.

------------------------------------------------------

Please note that these fixes are not instantaneous. Most infections require more than one round to properly eradicate.

Please stay with me until given the 'all clear' even if symptoms seemingly abate.

Kindly follow my instructions and please do no fixing on your own or running of scanners unless requested by a helper.

------------------------------------------------------

Please download ComboFix and Save it to your Desktop.

**Note: It is important that it is saved directly to your desktop**... Read more

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RELEVANCY SCORE 58.8

"I'm unable to open Windows Update site". It automatically takes me to Google.Also, when i double click C: in windows explorer, it shows some error. I have to right click (By default it shows Autorun option) then use explore option. I have similar problem to the following topic:http://www.bleepingcomputer.com/forums/t/199411/cannot-load-windows-update-website-download-ad-aware-updates-and-more/I tried many tolls for removal of malware, but unable to locate it.Please find the DDS.txt and Attach.zipDDS.txtDDS (Ver_09-05-14.01) - NTFSx86Run by Vivek at 3:30:56.46 on 07/06/2009Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_11Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.502.82 [GMT 5.5:30]AV: AntiVir Desktop *On-access scanning disabled* (Updated) {AD166499-45F9-482A-A743-FDD3350758C7}============== Running Processes ===============C:\WINDOWS\system32\svchost -k DcomLaunchsvchost.exeC:\WINDOWS\System32\svchost.exe -k netsvcsC:\WINDOWS\system32\svchost.exe -k WudfServiceGroupsvchost.exeC:\WINDOWS\Explorer.EXEsvchost.exeC:\WINDOWS\system32\spoolsv.exeC:\Program Files\Avira\AntiVir Desktop\sched.exeC:\WINDOWS\system32\igfxpers.exeC:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exeC:\Program Files\Avira\AntiVir Desktop\avgnt.exeC:\Program Files\Synaptics\SynTP\SynTPEnh.exeC:\Program Files\HP\hpcoretech\hpcmpmgr.exeC:\WINDOWS\system32\ctfmon.exeC:\Program Files\Nokia\Nokia PC Suite 7\PCSuite.exesvchost.exeC:\Program Files\Google\Update\Googl... Read more

A:I'm infected & unable to download Windows updates

Panda online scan shown Viruses.... which cannot be cleaned.Log file attached===========HelloWe ask that once you have posted your log and are waiting, please DO NOT "bump" your thread or make further replies until it has been responded to by a member of the HJT Team. The reason we ask this or do not respond to your requests is because that would remove you from the active queue that Techs and Staff have access to. The malware staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response, there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.That is why I have made an edit to your last post, instead of a reply. Please do not multiple post here, as that only pushes you further down the queue and causes confusion to the staff.While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large as are other comparable sites that help others with malware issues. Although our HJT Team members work on hundreds of requests each day, they are all volunteers who work logs when they can and are able to do so. No one is paid by Bleeping Computer for their assistance to our members.Further, our malware removal staff is comprised o... Read more

Read other 4 answers
RELEVANCY SCORE 58.8

Within the past few days, I noticed that every time I was shutting down my laptop, it was telling me that it was downloading updates and not to shut down.

Also, whenever I would boot up, I would get the message box saying my computer might be at risk, because my anti-virus software was not up to date.

After 3 or more days of this, I began to get suspicious, so I decided to access Microsoft online help manually. That was when I got the error message: Server Error in '/' Application Runtime Error

In short, I am unable to receive updates or even access Microsoft online Help.
I tried to find a simple fix by searching on Google, but the fixes that came up were very confusing, and I didn't feel comfortable, after reading through their steps, that they would actually fix the problem.

So far, I have run Malwarebytes and Spybot Search and Destroy without success. I have also reset my computer to an earlier date, but it did not fix the problem.

My anti-virus software is Microsoft Security Essentials.

My OS is Windows XP Professional, Version 5.1.2600 Service Pack 3 Build 2600

It has been my experience that you folks are the best when it comes to troubleshooting my computers. I really hope you can help me this time, too!

Sincerely,

Randolph (Randy) Merrill

A:HELP! I AM SUDDENLY UNABLE TO DOWNLOAD MICROSOFT UPDATES!

Hi see if the article here can be of help Fixing Windows Update on XP SP3 | Defensive Computing - CNET News

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RELEVANCY SCORE 58.8

I was trying to download the updates to Ad-Aware and scan the computer (like I always do) and it gives me this message: "The downloaded definitions file could not be read, please update again." It get's to like 5% of the way done, then stops, and after I click finish it says "Webupdate Complete" when I know it's wrong. What can I do, or is it just a slight error for now and it'll be fixed later.
 

A:Solved: Unable to Download Updates to Ad-Aware

Same here, try it tomorrow
 

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RELEVANCY SCORE 58.8

Can any one please help. At the moment I am unable to download Windows update.
I get the message, The Website has encountered a problem an cannot display the page you are trying to view
Thanks in anticipation
Trevor
 

A:Solved: unable to download windows updates

umm.. try this one..

Start> then right click on My Computer> Properties >Automatic Updates
select Automatic, then Apply, then OK.

i dont really know if it would work 4 u, but just try.
 

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RELEVANCY SCORE 58.8

Somewhere, probably on one of these forums, it was suggested I use Microsoft Fix it to clean my Windows update queue, but its not working. I let it run for over an hour and a half. It never moves past 'Installing PowerShell please wait'. Update sits at 'downloading 0%' and never downloads the updates.

When I do get Windows updates to download in the past, the Sound chip/RealTek Digital output produces no sound.

I've checked the HDMI cable, its fine when I use my monitor as a television. Plug the cable back into the computer; no sound but I get a picture. Also, not currentl;y getting sounds out of my computer. None.

Sometimes deleting all of the sound devices in Device Manager brings the sound output back, occasionaly it doesn't.

Any suggestions on how to fix these two problems ?

No, getting another computer, nor upgrading the OS, aren't options.

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RELEVANCY SCORE 58

Unable to download Windows updates..BIT transfer service not running..changed from automatic to manual..still wont work I have Windows 7 Home Premium 64

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RELEVANCY SCORE 58

Here is the file log after running combofixComboFix 09-12-08.07 - De Jemela 12/09/2009 11:27:04.4.1 - x86Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.375.120 [GMT -6:00]Running from: c:\documents and settings\De Jemela\My Documents\De Stuff\forklift.exeAV: McAfee VirusScan *On-access scanning disabled* (Updated) {84B5EE75-6421-4CDE-A33A-DD43BA9FAD83}FW: McAfee Personal Firewall *enabled* {94894B63-8C7F-4050-BDA4-813CA00DA3E8}.((((((((((((((((((((((((( Files Created from 2009-11-09 to 2009-12-09 ))))))))))))))))))))))))))))))).2009-12-09 17:28 . 2009-12-09 17:28 -------- d-----w- c:\windows\LastGood2009-12-09 00:34 . 2009-11-04 22:54 40552 ----a-w- c:\windows\system32\drivers\mfesmfk.sys2009-12-09 00:34 . 2009-11-04 22:54 35272 ----a-w- c:\windows\system32\drivers\mfebopk.sys2009-12-09 00:34 . 2009-11-04 22:54 79816 ----a-w- c:\windows\system32\drivers\mfeavfk.sys2009-12-09 00:33 . 2009-07-16 18:32 120136 ----a-w- c:\windows\system32\drivers\Mpfp.sys2009-12-09 00:30 . 2009-12-09 00:33 -------- d-----w- c:\program files\Common Files\McAfee2009-12-09 00:30 . 2009-12-09 00:31 -------- d-----w- c:\program files\McAfee.com2009-12-09 00:29 . 2009-12-09 00:40 -------- d-----w- c:\program files\McAfee2009-12-09 00:23 . 2009-11-04 22:53 34248 ----a-w- c:\windows\system32\drivers\mferkdk.sys2009-11-1... Read more

A:Unable to download virus software or windows updates

Please note the message text in blue at the top of the Am I infected? What do I do? forum.ComboFix logs should not to be posted outside the HijackThis forums and then only when requested by a HJT Team member. It is an extremely powerful tool which should only be used when instructed to do so by someone who has been properly trained. ComboFix is intended by its creator to be "used under the guidance and supervision of an expert", NOT for general public or personal use. Please read Combofix's Disclaimer. Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again.Please create a new topic explaining the nature of your problem in the Am I infected? What do I do? forum. Describe pop-ups and system tray or desktop icons that have appeared. Explain what is "going wrong" with your computer. Note any tools you have used and their respective results.If needed, we will direct you to our HJT Preparation Guide.Thank you for using BleepingComputer as your malware removal source.This topic is now closed. If you have any questions, please PM a Moderator. The BC Staff/Animal

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RELEVANCY SCORE 58

Hi. Not sure this is the right forum...if not I apologize. I have a new (2-weeks) HP computer with Windows 8.1 installed. I have tried to install two programs via CD, both successfully. However, when the new programs check for updates (both say there is one available), I get a message that the update was not successful, as I am not the administrator.
This is baffling, as I am the only user, and when I check, Windows shows me logged in as Administrator. (There are no other user accounts active at all).
I asked for user help for one of the programs thru their website, and they had me doing all kinds of different things: Clean Boot, "manually" download and install their update, etc., but nothing works. They, too, are baffled. Now they want me to create a separate "user account," and try that. But a "user" is not "administrator," and if it doesn't recognize me as administrator, it sure won't recognize an administrator in a user account.
I thought all this was the program/website fault, but when the same thing happened when I installed the second program, it got me to worrying that maybe there's something "off" in Windows 8.1.
Any help anyone can give me would be appreciated.
PS....I hesitate to post the names of the companies involved, or the software I'm installing, but I will if you all think it is OK. Both are fairly well-known companies; not fly-by-nights.

A:Unable to download updates to newly installed programs.

Try right clicking the program and click "Run as Administrator" then try your update.

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