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REFERENCE_BY_POINTER 0x00000018 whilst playing Trove/watching Netflix

Q: REFERENCE_BY_POINTER 0x00000018 whilst playing Trove/watching Netflix

This just started happening today. I had no issues of this sort yesterday when I updated my graphics card driver (system information is available through my profile, I made sure to fill that out).

As of about an hour ago, I've had two separate BSODs of the same type while playing a game called Trove (voxel based MMO on Steam) and watching shows on Netflix. I had no BSODs yesterday, or even for the past month, during which I am usually always playing Trove and watching Netflix.

Attached are the two dump files that were generated by the computer, zipped up by the log collector.

Let me know if I need to provide any other information and I'll try to provide it. I may not be available very quickly this week though, as I do work during the day.

Preferred Solution: REFERENCE_BY_POINTER 0x00000018 whilst playing Trove/watching Netflix

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: REFERENCE_BY_POINTER 0x00000018 whilst playing Trove/watching Netflix

looks like your graphics driver, try re-installing you drivers and maybe try a friend's card in case it is hardware and not software.

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Been getting blue screens for the past few days. Some of the blue screens point to drivers, others don't. Been cycling out my RAM stick to see if it could have been any one of the 3 used in my system, but I'm still getting them.

Please see logs attached, thanks!


Hello and welcome Fathom King mate I can see some update problems so I think it might be worthwhile doing a system restore then advance the updates a few at a time and if the crashes start up you probably will be able to pinpoint the update that is the problem.

The other thing I think is worth a run are these
http://www.sevenforums.com/tutorials/433-disk-check.html < if necessary include the /f and /r in the command line as per Option2 (in safe mode if necessary)
ADW download from bleeping computer delete any rubbish found with the malware scans
(NB If one is running Kaspersky security it may rant about ADW - just ignore it or disable Kaspersky while the ADW is being used)

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Hi guys, I have an Acer Aspire 5536 notebook which I bought last year in September. Ever since I've had a problem when playing flash games or watching YouYube videos.

The lag occurs every 40-60 seconds, the audio will continue uninterrupted where as the video will become extremely choppy for 5-10 seconds and then it will return to it's normal state, now this doesn't just apply to flash apps, this also happens when I play Trackmania Nations or any other game.

On another note, my laptop gets extremely hot, I've been using HWmonitor to check the temperatures and my CPU has hit a max of 96 celcius. Currently I'm running Google chrome with 1 tab open and I have Windows Live Messenger running too and both cores of the CPU are reading at 70 celcius. I've read up about this and once it reaches a certain temperature the CPU throttles it's self to prevent further damage, although I'm thankful this happens, it renders my laptop practically unusable.

Has anyone else experienced any of this before and is there anything I can do about it?

Thanks in advance!

Acer Aspire 5536g
AMD Turion RM-74 2.2 Ghz x2
ATI Mobility HD3200

A:Intermittent lag whilst watching / playing flash

Update flash player and your graphics drivers

Flash: http://www.adobe.com/products/flashplayer/

Display driver: ATI Catalyst?„? Mobility Display Driver

There may be some dust blocking the laptop vents causing overheating

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Hello, this is a very recent problem (started less then a week ago) that Ive been having on a custom build pc that has been running flawlessly for years, the only recent hardware change was a new GPU around february.

I started getting BSOD, mostly while playing FIFA or while watching netflix last week. Eventually I formatted and instaled windows 7 (ultimate 64 bit) again but the error persisted even on the new format, eventually I started getting BSOD on boot and even on safe mode (diferent bsod errors: irql, memory management and others) so I RE formatted and installed the least amount of things possible and that ran flawlessly for two days (I played lots of games, watched lots of netflix to test it and it seemed fine) I thought the problem was fixed.

Today I was playing FIFA 15 and I got a new BSOD (IRQL LESS NOT EQUAL). Throughout this whole process I have made sure I have the latest GPU drivers, I installed new motherboard drivers on this format, I ran mem test 86 and the windows memory diagnostic and both of them showed me no errors. I am completely stumped.

CPU: AMD Phenom II x4 945
GPU: Nvidia Geforce GTX 950
Mother: ASUS m4a79xtd

I have attached the dump file and the DM log collector, thanks in advance for any help!

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Hey folks,

I've received a few BSOD's in the past couple days while doing what's in my title. These are the 3 messages I've received:


I'm fairly confident that chrome or wow are culprits, but not entirely sure. I've collected 4 mini dumps, which I hope will help (attached).

I've ran a Windows memory diagnostic which came back clean. I'm using an 840 Evo SSD which I've confirmed has the latest firmware.

Any help would be greatly appreciated!

Edit: had to update my attachment, but computer crashed haha, it's up and good to go now!

A:BSOD Playing WoW and watching Netflix on Chrome


I am extremely sorry that this thread was not attended to. There are not many people in this field.

In case you still require help, kindly respond to this thread and I will be notified via email and you should expect a response from me in 48 hours.


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EDIT - Since i thought this post didn't post i added my info in a new thread *facepalm* adding attachments here i guess, and i don't think i can remove threads so - i guess if someone wants they can remove one of them:

Attachment 202592

Attachment 202593

Hey guys - i'm not really sure how to decode what error message this is, but here's the information my computer dumped on me - maybe you can help me figure out what's causing this. I uninstalled zonealarm already since it seemed like a common error with that - but i'd like to check it out just in case.


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 1033

Additional information about the problem:
BCCode: 7f
BCP1: 0000000000000008
BCP2: 0000000080050031
BCP3: 00000000000006F8
BCP4: FFFFF8800F29B1A9
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:


If anyone can please help me verify what's going on i would appreciate it.

My understanding is it's a memory problem, hardware problem, or driver problem, but i'm not sure how do diagnose it.


A:BSOD watching netflix, playing DoD online BCCode 7f

We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

To ensure minidumps are enabled:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.

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I continually get BSOD's while trying to play Infestation or Watch Netflix, run IE, Chrome, I've already run a Memtest86 with 0 errors. Any help would be greatly appreciated.

A:BSOD Watching Netflix, Playing Games, MEMORY_MANAGEMENT

Hello and welcome !
The majority of the dumps are showing signs of a driver misbehaving, mostly with association
to Steam, WarZ and AVG.
Please remove AVG and all of it's extensions mainly the toolbar (in each browser),
I suggest you use Microsoft Security Essentials instead.

For how many passes did you allow memtest to go through?
The following quote describes the best course of action right now, in great detail .

Quote: Originally Posted by Arc

Your crash dumps are not showing any finite probable cause.

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

Quote: Originally Posted by Arc

First run it with all the existing/installed RAM modules. If it comes with no error, all is good.

But if it starts showing errors, Stop testing. Errors/red lines means one or more RAM is faulty. But the fault may occur due to a faulty DIMM slot, too, which is a motherboard component. Using memtest86+, you can discriminate between a faulty RAM and a faulty motherboard.

How? Say you have two RAM sticks and two DIMM slots. You obtained errors at the test with all RAM sticks installed. Now, remove all the sticks but one. Test it in all the available slots, one by one. Continue the same procedure for all the available sticks.
How to make the inference that is it a... Read more

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Hi there,
I would be very grateful of any help you could give me to resolve this problem. I am new to your forums but have read several replies to other peoples posts in an attempt to find a way solve my own, to no avail. (some of what you have suggested is way over my head)
For a few weeks when I shut down the PC it takes ages to shut down, or has to be manually turned off because its clear it isn't going to shut down properly on its own.
The other day my elderly neighbour who doesn't have a computer said her niece had mailed her via my computer with some information she wanted. When I opened the mail there was a .pdf file attached, which I opened, and looked at, shortly afterwards I was looking on the John Lewis website for my neighbour and my PC froze completely. The mouse wouldn't move, and I couldn't Ctrl+Alt+Del, toggle out or do anything but a hard restart. Once I had rebooted, I ran an AVG scan, and it found no threats. The PC worked fine for a few hours, and then when I ran World of Warcraft later that evening, after playing for a short while it froze again. The music still plays in the back ground, but the game froze, and again, couldn't toggle out, or Alt+f4 or Ctrl+Alt+Del. Over the next couple of days it crashed like this again around 6 or 7 times. I searched the WoW forums for anything I could do to see if it was WoW related. (a couple of days before I opened my neighbours .pdf file there was a new patch to the game, and I also had trouble installing t... Read more

A:BSOD whilst watching Videos and playing World of Warcraft

Welcome to the forum.

Your dump does not show any definitive cause for the BSODs you're getting.

To rule out buggy drivers lets try Driver verifier:
Driver Verifier - Enable and Disable

One Q: Do you have any codec packs installed?

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I first experienced a BSOD whilst streaming Netflix roughly 2 weeks ago, I thought it might of been due to new software I had installed that day so I did a system restore and everything had been fine until today. Again while I was streaming Netflix I got another BSOD. I should say that I'm not actually seeing a blue screen, instead my monitor simply goes black and I hear a loud sound coming from my headset, however when using BlueScreenView it does note that a blue screen occurred.

I don't think the problem is due to RAM as I recently replaced it due to having issues about a month ago, I ran a memtest on the new RAM after installing it and received no errors after almost 24 hours of testing.

Unfortunately I don't think I'm able to provide the .dmp file from the initial BSOD as using system restore seems to have removed it from the minidump folder, however I have attached the .dmp file from today.

I also ran a virus scan after the first BSOD and nothing came up, I'm using Windows Security Essentials but ran the virus scan using Malware Bytes.

Let me know if there is any other information I can provide.

Thank you for your help.
Diagnostic Report (1.9.0027.0):
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
Windows Product ID: 00359-OEM-8992687-00006
Windows Product ID Type: 2
Windo... Read more

A:BSOD whilst using Netflix.

Please post the report of Windows Genuine and Activation Issue Posting Instruction

Please fill in your system specsPlease follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely including PSU, cooling and other used stuff like mouse, keyboard, monitor, case, etc.
The PSU, cooling and other stuff are NOT mentioned in the tool.
How to fill in your system specs:

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So i've been having this issue for awhile now,I can play regular games normally and i wont have a problem,But when i try playing any graphic intensive game i always BSOD. For example hawken.

Operating System
Windows 7 Ultimate 64-bit
AMD Athlon II X4 630 49 ?C
Propus 45nm Technology
6.00GB Dual-Channel DDR3 @ 533MHz (7-7-7-20)
HP 2009 ([email protected])
DELL E197FP ([email protected])
1023MB NVIDIA GeForce GTX 550 Ti (EVGA) 63 ?C
931GB Western Digital WDC WD10EADS-65M2BX ATA Device (SATA) 42 ?C
Optical Drives
Optiarc DVD RW AD-7231S5 ATA Device
High Definition Audio Device

A:BSOD While playing any graphic intensive game 0x00000018

So please i still need help, now i've got a blur screen after resuming when the computer was asleep for a few hours.Ive uploaded the recent dump

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Would appreciate any help. Thank you!
I just want to make sure it's nothing too serious.
When I was watching the Tumblr Video, It went all green, and then I got a popup bubble from the task bar saying something crash and restarted successfully, then when i went to YouTube i clicked the video to start it, and my computer became unresponsive for a second, then blue screened.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA80065B61D0
BCP2: FFFFF8800649D67C
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:

System Specs Below.

A:BSOD Whilst Watching Youtube Video, After Watching Tumblr Video.

"It's not a true crash, in the sense that the bluescreen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception".

Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OSs like XP to crash.

As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds.

If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.

If playing with video driver versions hasn't helped, make sure the box is not overheating.

Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU.

Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference.

If so, it might be as simple as dust buildup and subsequently inadequate cooling.

I would download cpu-z and gpu-z (both free) and keep an eye on the video temps Let us know if you need help

STOP 0x116: VIDEO_TDR_ERROR troubleshooting

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Seems like an ATI driver issue. Any help will be appreciated!

DM Log Collector output attached.


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dunno what it is please help!
one BSOD happend when my screens turned off after 20 mins (maybe ignore this one?)

-checked everything of my hardware for days (ram/memtest resp. cpu/aida64/prime95 - stable and safe here 0 errors)
-i also did a fresh install already, using only drivers from the dvd that came with the board
-tried all drivers for ati (using a clean uninstall) but stuck with the latest as it is the only one i can use the gfx's as single cards (no in xfire for eve online multi clients)

thx in advance

Computer type PC/Desktop
System Manufacturer/Model Number custom build
OS Windows 7 Ultimate x64
CPU i5 4670k
Motherboard GA-Z87X-UD3H
Memory 2x G Skill TridentX F3-2400C10-4GTX
Graphics Card 2x Sapphire Radeon R9 270
Hard Drives ATA OCZ-VERTEX3 SCSI Disk Device ATA ST1000DM003-1CH1 SCSI Disk Device (7200 RPM, SATA-III)


A:New Computer /BSOD Reference_by_Pointer mostly when playing EVE Online


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I'm about to get a cable broadband connection into my house and don't know how to hook up my old Sony trinitron tv up so I can watch Netflix. Also need a wifi router.

A:Watching Netflix on old crt tv

I'm about to get a cable broadband connection into my house and don't know how to hook up my old Sony trinitron tv up so I can watch Netflix. Also need a wifi router.Are you looking to hook up a computer? Or are you looking to use ANY device to hook to the TV to watch Netflix?If you are talking about the latter, then there are number of devices that will hook to an old CRT TV by way of a standard composite (i.e. yellow "RCA" jack) or maybe even an S-Video jack since your CRT Trinitron TV likely does not have HDMI or component (red-green-blue RCA jacks). If nothing else, Wii can hook up to CRT TVs and you can watch Netflix through your Wii. Also, older Roku devices (but not the Roku 3 it appears) can hook up to older analog connectors and they offer a Netflix "channel".If you are talking about a computer, then you will either need a graphics card that support output to a composite video connection or you will need a converter that will go from VGA to composite (or S-Video) or even DVI/HDMI to composite (or S-Video).If you clarify what you specifically want to do, then I might be able to provide more specific guidance. Also, it would help if you listed what specific input connections you have on the TV and if you want to use a computer, what specific output options you have on the computer (i.e. brand/model of computer).

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Hey guys. Long time since I've posted here about my computer giving issues and quite frankly my system has been running perfectly fine since the last time I posted until now. I get a BSOD when watching Netflix and have attempted analysis myself and apparently my ATI display driver is causing it(?)

Use !analyze -v to get detailed debugging information.

BugCheck 100000EA, {fffffa800c893b50, 0, 0, 0}

Unable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : dxgkrnl.sys ( dxgkrnl!TdrTimedOperationBugcheckOnTimeout+37 )

Followup: MachineOwner

3: kd> !analyze -v
* *
* Bugcheck Analysis *
* *

The device driver is spinning in an infinite loop, most likely waiting for
hardware to become idle. This usually indicates problem with the hardware
itself or with the device driver programming the hardware incorrectly.
If the kernel debugger is connected a... Read more

A:BSOD when watching Netflix

Run Display Driver Uninstaller in safemode. Display Driver Uninstaller Download version Click on your Graphics card witch in this case is ATI(AMD) Press Clean and restart.
After that goto your manufacture website and download your ATI graphic drivers again. If it is a custom PC goto your graphics card manufacturer website and download it there. The BSOD should have been fixed. Report if something happens.

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Got a BSOD when watching Netflix so it's probably my display driver because it always is lol. Although it started out with a freeze up of my PC and mouse then a BSOD then once the PC restarted, windows were configuring updates before it got to the login screen so that's different. I don't see any updates that I can find that were installed when this happened. Tried windows update history but last one installed was a few days ago. So the updates installed today must be listed somewhere. I still have the display driver the windows updates gave me about a month ago. I'm not going to bother getting a new one from amd.com because I always have trouble whenever I try a new one from there. I think it's because my PC needs a catalyst version and not one from crimson. I used to have catalyst and had less (almost none) problems with it.

Sorry but I don't have a minidump file to post. There's a folder "minidump" but it's empty for some reason and the date modified was from January so I guess the file caused by the BSOD never made it there this time like it usually does. I hope that's a good sign! My system shut down on me one time not long ago and guess what I was doing? Watching Netflix! I guess it has to do with the fan or something getting too hot. That's a bummer because I enjoy Netflix!

My PC specs

I have Windows 8.1

I just googled about not getting the minidump files and one site for windows 7 advised that I select "small memory dump" but I h... Read more

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windows 7 too many restarts while watching netflix

A:Problem while watching netflix

Can you be more specific. Does your computer automatically restart? Or is restarting the only way to get the computer back to a usable condition?

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I am getting continuous BSODs while watching Netflix in Firefox. This specifically happens when watching episodes and Netflix minimizes at the end of an episode to the Auto-Play screen. It isn't consistent so I can't replicate what is and isn't causing it. It happens both in full screen mode and windowed mode.

Attaching the DM Log files.

A:BSOD While Watching Netflix

Hello Chopper,

Advanced SystemCare 8 "c:\program files (x86)\iobit\advanced systemcare 8\asctray.exe" /auto NT AUTHORITY\SYSTEM HKU\S-1-5-18\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
This specific program can actually cause harm to your computer as it changes registry, and deletes other files. Please uninstall till we are certain what the problem is.

Found this error for all of the crash files, Please follow the instruction.

BugCheck 0x124
You have a 0x124 hardware bugcheck. If the system is still under warranty, I would recommend sending it in to have diagnostic tests done and any bad hardware replaced.

Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: The steps that follow can void your warranty!!!

For your hardware stop 0x124 crash, read through Stop 0x124 - what it means and what to try and use the following hardware checks to supplement that link.
If you are overclocking any hardware, please stop.

If you have an SSD, make sure the following are up to date:SSD firmware
BIOS Version
Chipset Drivers
Hard disk controller drivers/SATA drivers
If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your ... Read more

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Was watching Capitalism: a love story on netflix (streaming) and I got a BSOD. Restarted, resumed the movie and 20 minutes later got another one.... and I've never had a problem with watching netflix movies this computer while streaming them........ heres the reports I came up with via bluescreen view

Dump File : Mini080610-02.dmp
Crash Time : 8/6/2010 8:16:49 PM
Bug Check Code : 0x100000ea
Parameter 1 : 0x89bb09c8
Parameter 2 : 0x8a406b00
Parameter 3 : 0xb84ebcbc
Parameter 4 : 0x00000001
Caused By Driver :
Caused By Address :
File Description :
Product Name :
Company :
File Version :
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini080610-02.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600

Dump File : Mini080610-01.dmp
Crash Time : 8/6/2010 7:32:34 PM
Bug Check Code : 0x100000ea
Parameter 1 : 0x8a22bc80
Parameter 2 : 0x8a4315d0
Parameter 3 : 0xb84dbcbc
Parameter 4 : 0x00000001
Caused By Driver : nv4_mini.sys
Caused By Address : nv4_mini.sys+59ccf
File Description : NVIDIA Compatible Windows 2000 Miniport Driver, Version 258.96
... Read more

A:BSOD while watching netflix

It looks like your video card driver is giving you issues.

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I have a one month old, 64bit OEM Dell Studio 1558 Laptop, and in the past few days it has BSoD'ed twice whilst watching youtube videos. This doesn't happen on every video, and 20 minutes ago whilst watching a video it did BSoD, but I had watched a video just before that, which went smoothly with no problems.

The BSoD goes too fast for me to write anything down, so how am I to record what it's showing?

At the time I didn't really have anything else open. I had firefox open with youtube on one tab and a forum on the other. I haven't tested watching videos on any other site other than youtube. Any idea what's causing this problem?

EDIT: Stupid me, didn't see the instructions. Will do that now.
After restarting though the same video ran without problem.
EDIT2: Done that. Note: I have AVG Anti-Virus Free Edition 2011.

A:BSoD whilst watching youtube

Follow these instructions

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I get this immense ping problem while my GF is watching netflix. My broadband connection is 150mbps, so it should let me play games without problems. I can watch multiple streams on my computer and its fine, its only when she is using either chromecast or apple tv I have this problem. E.g DOTA and other games are basically unplayable. Link to a small ping log: https://pastebin.com/9CtdQUB1

A:High ping when watching Netflix

Is the computer youre using to play these games connected via wifi or LAN?

Make and model of your router and modem would be helpful as well.

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I had a few things running in background, including mIRC, l33tsig, MSE, and Daemon tools. Was streaming a film on Netflix, using Chrome browser. First BSOD I've had while on Windows 7. I had reinstalled Windows on January 4th, 2012. I do a clean reinstall about once a year. I don't recall the error code I got with this BSOD, sorry about that, perhaps it's in the report I'm attaching? Computer seems fine now, but it is disconcerting, using Windows 7 for quite some time now, completely stable up until last night.

A:BSOD while watching Netflix on Chrome

e1e6032e.sys Tue Mar 24 14:17:23 2009 (49C923B3)
Update your network drivers. If this doesn't fix the problem then run the hardware tests listed below
Please run these tests and report back the results
1. Memtest86 - Run for 7-8 passes - RAM - Test with Memtest86+
2. Prime95 - Run all three tests for 3-4 hours each or until fail - http://www.sevenforums.com/tutorials...t-prime95.html



Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Thu Jan 19 00:53:39.453 2012 (UTC - 5:00)
System Uptime: 7 days 22:15:45.626
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+36024 )
BUGCHECK_STR: 0x1a_41790
FAILURE_BUCKET_ID: X64_0x1a_41790_nt!_??_::FNODOBFM::_string_+36024
BiosReleaseDate = 03/16/2007
SystemManufacturer =
SystemProductName = GT5268E
CPUID: "Intel(R) Core(TM)2 Duo CPU E7500 @ 2.93GHz"
MaxSpeed: 2930
CurrentSpeed: 2930

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? OS - Windows 7
? x64
? What was original installed OS on system? Windows 7
? Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? OEM version that I purchased from a retailer
? Age of system (hardware) Motherboard, ram, hdd, gpu all under 6 months, psu and cpu 1 year
? Age of OS installation - have you re-installed the OS? 2 months ago

? CPU AMD Phenom II x6 1055T
? Video Card AMD Radeon HD 5830
? MotherBoard ASUS M4A89GTD
? Power Supply - brand & wattage Corsair 650tx

? System Manufacturer Me
? Exact model number (if laptop, check label on bottom) none

I have tried two kits of ram (the first showed errors, which is why I switched, but I guess that didn't fix it)
I am also using a new gpu since the first crashes started, and the motherboard is only 1 month old.

Ignore the 0x119 bugcheck, this was caused by a poorly coded application.

So ruling out ram, gpu, mobo, and OS installation, what could be causing this?
All bsods occurred while watching Netflix, and I run my browsers in sandboxie.
Since this is a privilege error most likely, and sandboxie intercepts the kernel to keep my system secure, could this be the cause?
I will not uninstall sandboxie, don't waste your time suggesting it.
Just want to know if it's a possibility.

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Everytime I watch a video..either it be youtube, netflix or whatever...except DVDS on my laptop...my computer freezes!! Then I sometimes get a message that my display driver stopped working...WHY? This just started happening like 3 weeks ago and I;ve had my laptop for just a year.

A:PC Freezing while watching Youtube, Netflix, etc

Intel Core 2 Duo T6600 2.20GHz processor and 4GB of DDR2 memory (maximum 8GB) mated to Intel graphics media accelerator graphics,
what do u mean old? this just started happening out of the blue... laptop is barely a year old.

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Occasionally I will be watching a video or Netflix movie and sometimes it just stops streaming and makes a loud noise which continues until I have to manually shutdown the computer. I've even just tried closing the video or movie but it will not allow me - it just freezes accompanied with the loud noise.

Is there something I can do to fix this occasional problem?

A:Watching Netflix or Video online

It's possible that your computer is overheating and the loud noise you hear is the CPU fan revving up in an attempt to cool the CPU. Without knowing anything about your system it's impossible to say for sure.

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Hello everyone,

I recently had a BSOD while watching Netflix. I did a little research of my own, and it looks like it is my Intel Graphics controller that had the problem.


I tried to update the driver automatically through Windows,but it told me it was already up to date. I then downloaded this driver : win64_153623.exe (version and tried to install manually, but I received an error that this file was not valid for my computer.

I also tried to use the Intel "manage drivers" utility, but it did not detect any drivers on my system.

Could you give me a few tips for solving this problem ? Thank you very much !

For reference I an running Windows 8.1 with all critical updates, Intel Graphics 4600 + Nvidia GTX 860M, 8Go Ram, Core i7.


Please fill in your specs:
Click on user cp in the right side of the top of the page > my settings list on the left side on the page> 2nd from above.

This to make analysing easier.

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Hey Guys,

I would very much appreciate a little help on a problem I am experiencing with video playback on my laptop. Here are some specs, if you need more just search for the model number or ask.

HP Pavillion dv6760ea Entertainment Notebook, Vista Home Premium 32-bit, Intel Core 2 Duo T5450 / 1.67 GHz ( Dual-Core ), Ram: 2 GB (installed) / 4 GB (max) - DDR II SDRAM ( 2 x 1 GB ), NVIDIA GeForce 8400M GS - 256 MB.

So basically, I play a video off my hardrive, doesn't matter what program I use to play them or what video format I use (as far as I am aware of) or how big or bad quality, it has a tendency to occasionaly freeze the pictue (the sound carries on as normal) for a few seconds before the picture unfreezes but goes into a fast forward state until it catches up with the sound again before it starts palying again. This happens randomly through the video. Sometimes it happens constantly, sometimes only once or not at all. It is pretty random when it happens and how often.

I have checked my Laptop's performance during these occurances to find no out of the ordinary performance history, my laptop isn't overloading and has plenty of spare processor power or whatever to spare on the video.

I downloaded the K-lite codec pack... this didn't help. I can only think that there is some conflict happening on my laptop. Any ideas?

Help is, as always, greatly appreciated!

Thank you very much.

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I was wondering if someone here could help me out. I've been having various BSOD's whilst watching gaming streams on twitch.tv. The BSOD's do not happen on launch, but after the stream has been playing for some time. They also ONLY happen whilst watching a stream. They do not occur doing any other memory intensive activity. I'm a bit perplexed why this is happening.

I've used a program called BlueScreenViewer to look into the problem. I've had the following error messages:

Apparently all of these BSOD's have been caused by ntkrnlpa.exe (NT Kernel & System) and halmacpi.dll (Hardware Abstraction Layer DLL).

I've also ran a program called memtest86 3 days ago. This actually did pick up on many memory errors during Test #6, the Block Test. I then proceeded to remove what I thought was the faulty memory. Memtest86 then passed the Block Test. I thought the problem had been resolved, as I had not received a BSOD at all following this. However, I have just now received yet another BSOD 3 days later and it seems the problem has returned.

EDIT: I have just ran memtest86 once again. The errors have now returned. I got 6000 errors on Test #6 (Block Move Test), 3000 errors on Test #8 (Random number sequence) and 1 error on Test #9 (Modulo 20, Random pattern).

I've attached the minidump files.

Any ideas?

A:BSOD whilst watching Twitch.tv streams

The dump files are irrelevant at this moment in time if you are getting errors in Memtest86.

You'll need to swap your RAM sticks around to determine whether or not it's the RAM sticks or motherboard DIMM slots.

If the output is like this then you have bad RAM so the stick(s) need replacing.

TestSlot 1Slot 2RAM 1ErrorErrorRAM 2GoodGood
If the output is like this then you should replace the motherboard, however you can leave that DIMM slot empty although it's not advised to use a system with a faulty motherboard.

TestSlot 1Slot 2RAM 1ErrorGoodRAM 2ErrorGood

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Hello, i have had my laptop for a year almost and i have had this problem most of the time. when i try and watch videos(youtube) the screen goes blank for a few seconds then it comes back on telling me that the "desktop driver stopped working and has recoverd". it also says "desktop manager stopped working and was closed." can someone please help?

system details:
Pentium(R) Dual-Core
CPU T4500
2.30ghz 2.30ghz

64 bit operating system
3gb RAM

A:My laptop crashes whilst watching videos

Please tell us more about computer brand and model, opeating system, etc.
You are missing software or drivers, usually free, than will enable proper operation when downloaded and installed from the maker of your computer, or your operating system.
It could also be resources limits such as memory.

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I'm new here. I was hoping someone could help diagnose my BSOD issues.

I upgraded my video card to a MSI Radeon R9 390 recently. But my Motherboard is a Gigabyte Model: GA-870A-UD3.
It is running on PCI-e 2.0 rather than 3.0 but I don't know how to verify that this is what is causing the BSOD.

I am also running two types of RAM in my computer:
Corsair 2x 2GB RAM
Kingston 2x 8GB 1600 MT/s (PC3-12800) CL11

I have a Corsair HX650 as a powersupply. I would've thought that this PSU is sufficient for the hardware that I'm running.

I play games such as GTA V, Starcraft II, Counter Strike: GO and it crashes at random times - sometimes even in the menu screen.

Look forward to hearing back form you and telling me what type of tests I can do to try and find the root cause.

Thank you all in advance!

Zip file using the DW app: DESKTOP-0HVDDSJ-23-Jan-16_165235_03.zip

A:BSOD during gaming and sometimes when watching Netflix/Browsing

Hi kaiz0r,

Welcome to the 10forums.

The dump is inconclusive.

Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
I would like some more information about your hardware.
Please run CPU-Z | Softwares | CPUID, open it and make screenshots of the following tabs

*SPD shows the details of each module, you can show the details by choosing different slots in the left upper corner.
Please make screenshots of each module.

Please post each screenshot in your next reply/replies.

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My pc tend to go blue whenever I'm playing netflix/hulu while downloading games (through steam or Origin). The other time the BOSD would come is when I opened facebook games or reading manga.

Thank you for the help.

OS:Windows 7 Home Premium 64bit
CPU: Amd phenom II Black Edition x6
Motherboard: Asus Crosshair IV extreme AM3 890FX
Memory: Corsair Memory Vengeance 8 Dualkit DDR3 1600MHz
Graphics Card(s): HIS Radeon HD 6950 2GB (256bit)
Sound Card: N/A
Monitor(s) Displays: N/A
Screen Resolution: N/A
Hard Drives: Western Digital 2TB Caviar Green WD20EARS
PSU: Corsair Enthusiast 850-watt
Case: NZXT-Phantom White
Cooling: Corsair Hydro Series H70

A:BOSD-TCPiP.sys while watching hulu/netflix

I'm sorry forgot to attach the zip file

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I have done two re-formats on my computer attempting to get rid of this blue screen error, but it keeps coming back (almost instantly). I think it usually happens when I watch netflix and close the computer without shutting down first; but it has happened a few times when I wasn't previously watching netflix.

It only occurs when I'm starting the computer, but not every time.

The last time it happened, I kept ignoring the blue screen and it eventually got to the point where I wasn't able to use the computer (couldn't save files, wouldn't connect to internet, etc.).

Anyways, any help would be greatly appreciated. I attached my dump files, but to be perfectly honest, I don't know anything about fixing computers. So please baby step me through fixing it if you can

Thank you so much,

A:BSOD when starting computer, usually after watching netflix

Welcome aboard.

► You have two antivirus programs installed. AVG and McAfee. Your crash is directly blaming AVG.

fffff880`07c3c7c8 fffff880`06215796Unable to load image \SystemRoot\system32\DRIVERS\avgidsdrivera.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for avgidsdrivera.sys
*** ERROR: Module load completed but symbols could not be loaded for avgidsdrivera.sys
It is Driver Reference Table - avgidsdrivera.sys.

So you must to uninstall AVG. At the same time, McAfee is a higher level crap, and a very well known problem causer. Uninstall McAfee too. For best protection, use Microsoft Security Essentials - Free Antivirus for Windows, with Free MBAM.

► Also, Free up the startup.
Click on the Start button
Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
Select the “Startup” tab.
Deselect all items other than the antivirus.
Apply > OK
Accept the restart.
► What I have also noticed, you have some old device drivers installed.

ATI Display Driver:

c:\windows\system32\drivers\atikmdag.sys (, 5.76 MB (6,037,504 bytes), 8/18/2009 6:48 AM)
Realtek ethernet driver:

c:\windows\system32\drivers\rt64win7.sys (, 317.53 KB (325,152 bytes), 10/25/2011 2:05 AM)
If possible, try to update those, too.

Let us know the results.

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Hello all. First time posting on these forums, as I haven't really had a need to inquire about computer problems till more recently.

I was watching Netflix last night, when I suddenly lost access to all windows functionality. The show continued to play for about a minute, before the computer went to the BSoD. I have not used Netflix at all since the incident, but I've also not seen the error again. Hopefully this may narrow things down a bit.

I had another incident where my computer froze up while watching Netflix. I was able to ctrl+alt+dlt, but attempting to open task manager did nothing. Had to hard-resent, but no BSoD.

I've attached the zipped crash information. I was unable to save a performance monitoring file as an html doc for some reason, so I hope this is suitable. Any insight would be great. Thanks all!

Please see basic system specs below:
Windows 7 Home Premium 64bit
Intel core i5-2500K CPU @ 3.3GHZ 3.9GHz
nvidia geforece GTX 580
60 GB SSD holding windows
1 TB HDD 7200 RPM

Let me know if you guys need any other info. Thanks, again.

A:BSOD while watching netflix, error 0x000000f4

Quote: Originally Posted by banes27

Hello all. First time posting on these forums, as I haven't really had a need to inquire about computer problems till more recently.

I was watching Netflix last night, when I suddenly lost access to all windows functionality. The show continued to play for about a minute, before the computer went to the BSoD. I have not used Netflix at all since the incident, but I've also not seen the error again. Hopefully this may narrow things down a bit.

I had another incident where my computer froze up while watching Netflix. I was able to ctrl+alt+dlt, but attempting to open task manager did nothing. Had to hard-resent, but no BSoD.

I've attached the zipped crash information. I was unable to save a performance monitoring file as an html doc for some reason, so I hope this is suitable. Any insight would be great. Thanks all!

Please see basic system specs below:
Windows 7 Home Premium 64bit
Intel core i5-2500K CPU @ 3.3GHZ 3.9GHz
nvidia geforece GTX 580
60 GB SSD holding windows
1 TB HDD 7200 RPM

Let me know if you guys need any other info. Thanks, again.

With only one DMP file it is almost impossible to tell if it is s one off.

I notice your avast which is often at least a contributing cause of BSOD'S . Please remove and replace your Avast with Microsoft Security Essentials AT LEAST TO TEST

Microsoft Security Essentials - F... Read more

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Have been having some random crashes, replaced HP Officejet driver but it is not working correctly. Noticed a lot of DNS client events and other weird events. I've run Malware Bytes, super antispyware and windows defender scan with no malware showing up. attached zip file with requested info.

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about 40 minutes into the movie the stream started getting a little out of sync and then my computer turned off. Upon start up it then sat in the screen almost waiting for my profile to come up. I manually shut it down and then started it again. I'm getting so tired of this as win 7 was working great for about 4 weeks before I started trying to install drivers for my graphics card. I had been trying to put more software on but after the last crash I literally only did that one driver and I'm still having problems.

A:system crash while watching netflix stream

wow I'm in a state of duress. Forgot the files.

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I am not at all sure of how to proceed...help

win 7 home prem x64
dell studio few years old...see screen shot of comp properties

A:BSOD watching netflix streaming and other times

Please follow the http://www.sevenforums.com/crashes-d...tructions.html to provide us with your crash reports so we can analyze them and give you specific troubleshooting steps.

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Is there a way to password lock my computer while I'm falling asleep to Netflix so that no one else can use it? I want to be able to fall asleep to the lights/colors/sounds, but if someone in my house takes my computer before it falls asleep and after I'm asleep, I don't want them to be able to use it even for other shows or surfing the web. I don't want anyone using my computer without my permission. Can anybody help me?

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Things either freeze up or the audio studders. Both cases are a royal pain to deal with. Comp is a custom build and I've even resorted to reformatting several weeks ago. Just got done finishing running memtest and it said I passed..could one of you fabulous wizards assist?

A:Random BSODs whilst gaming and watching videos

Quote: Originally Posted by Mooshi

Things either freeze up or the audio studders. Both cases are a royal pain to deal with. Comp is a custom build and I've even resorted to reformatting several weeks ago. Just got done finishing running memtest and it said I passed..could one of you fabulous wizards assist?

How many passes of memtest?

Your .dmp file shows a stop error of 0x124 which is a general hardware error .

A "stop 0x124" is fundamentally different to many other types of bluescreens because it stems from a hardware complaint.

Stop 0x124 minidumps contain very little practical information, and it is therefore necessary to approach the problem as a case of hardware in an unknown state of distress.

You can read more on this error and what to try here... Stop 0x124 - what it means and what to try

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Hi, I  have this strange issue where when watching Netflix in either IE11, Edge or Netflix App in full screen mode the display would sometimes flicker or goes black for a few seconds then back to the video.  This would happen continuously  every 10 second of so during playback.  I had similar issue with watching YouTube video before, but it was resolved by selecting "Use Software Rendering instead of GUP".  However this does not seem to have any affect on NetFlix videos. I did some troubleshooting and discovered that this issue appears to be caused by Intel(R) HD Graphics 530 driver.  When disabling the NVIDIA GeForce GTX 950M driver, the issue still appearing.  However, when disabling the 530 driver, the issue seems to go away but video became slightly choppy. The default 530 driver what came with the PC was .4475 and I have since updated to the latest version .4627.  Updating the graphic driver did not solve the issue and I also did a full uninstall and reinstallation of the driver. I have the latest BIOS for this computer F.11 Rev.A Wondering if anyone have similar issue or offer some additional troubleshooting advice. Thanks

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I get a BSOD when i'm watching streaming on the internet - the error is: driver_irql_not_less_or_equal

I've had a look for the same issues but wanted to know if you can see anything in the dump files i've attached first. It does seem like a driver issue. It was working fine yesterday but randomly today it decided to BSOD. I've installed latest video drivers.

I've attached the zipped files so you guys need to help me

Thank you.

A:BSOD - Watching Netflix, iPlayer or Yotube - driver_irql_not_less_or_e

Welcome to the forum.

Check for an update on the driver below:
Driver Reference Table

Microsoft (R) Windows Debugger Version 6.3.9600.16384 X86
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\YUSRA\Downloads\Compressed\05_02_2015_182649_51\020515-39998-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

************* Symbol Path validation summary **************
Response Time (ms) Location
Deferred SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.18700.amd64fre.win7sp1_gdr.141211-1742
Machine Name:
Kernel base = 0xfffff800`03267000 PsLoadedModuleList = 0xfffff800`034aa890
Debug session time: Thu Feb 5 22:57:30.914 2015 (UTC + 6:00)
System Uptime: 0 days 0:03:13.835
Loading Kernel Symbols

Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
Run !sym noisy before .reload to track down problems loading symbols.

Loading User Symbols
Loading unloaded modu... Read more

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Hello! I get bsod randomly while watching videos and browsing, sometimes when i try to start a game.
The blues screen says something like this : Attemp to reset display driver and recover from timeout failed

What i have checked/tried

-Gpu temps idle 25-28 C And under load about 30-50C
-Gpu voltage 0.90V Minimum / 1.20V Max

Deleted Catalyst Control thing and installed drivers manually

Deleted a windows patch that i heard could cause problems with Catalyst control center (KB2670838)

A:Random bsod's while watching netflix/youtube/Browsing normally

Quote: Originally Posted by Yeehu

Hello! I get bsod randomly while watching videos and browsing, sometimes when i try to start a game.
The blues screen says something like this : Attemp to reset display driver and recover from timeout failed

What i have checked/tried

-Gpu temps idle 25-28 C And under load about 30-50C
-Gpu voltage 0.90V Minimum / 1.20V Max

Deleted Catalyst Control thing and installed drivers manually

Deleted a windows patch that i heard could cause problems with Catalyst control center (KB2670838)

Hi Yeehu,

Welcome to the Seven Forums! We will try help the best we can!
Thanks for uploading your system information zip file. I've analysed your minidumps and the problem is with you ATI Radeon Driver.
Please follow the steps below exactly as narrated:

Run the Guru3D Display Drivers Removal Tool: Display Driver Uninstaller Download version
Download CCleaner here and run both the Cleaner and the Registry Cleaner to remove left-over keys.
Go into C:\Program Files & C:\Program Files (x86) & C:\ProgramData and delete any leftover ATI files.
Disable automatic driver installation: https://support.microsoft.com/en-us/kb/2500967
Restart Computer.
After restart go to: Download Drivers and install the latest ATI Package (Including the Catalyst & Crossfire Drivers - Install it all).
Re-enable the automatic driver installation: https://support.microsoft.com/en-us/kb/2500967
Run CCleaner again (as ... Read more

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So I've updated my graphics card driver, reinstalled flash and silverlight, disabled antivirus, reinstalled my browsers (it doesn't work on any browsers). I have no idea what to do.

Looks like this: http://imgur.com/a/h4bAn

Now here's the kicker. I can hear the sound perfectly fine. And if I move the browser to my second monitor I can watch it just fine, but my main monitor stops displaying.

Thanks in advance

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Hi All!

So I am reaching out to all you wonderful people in hopes that I'll be able to recover my system without having to send it back to HP (terrible, terrible service!)

In short, I bought a system that was a demo system. I just needed it for school (Adobe Creative Suite, pretty much) and figured that it had sturdy-looking specs--because it was open-box, it was under 400 with tax!

However, from the first week on, it crashed repeatedly at random times. Bringing it back, they told me it was probably bad ram (I bought it with 3 x 2GB) and was advised to run the system on one stick at a time to find and eliminate the problem RAM. I did so, and found one that crashed consistently, and removed it. Everything was fine from then on.

Fast-forward three or so months to now. This thing crashes every day! (I am back to using a 6 year old Vaio as it is more reliable) I know I may just be experiencing a bad case of buyer's remorse, but I do need a stable computer, so I would like to sort out this one's problems.

I initially thought it may be video card related--I am no troubleshooter, but oftentimes when it crashes, there are little random lines drawn on a frozen screen, or just a bunch of random lines and colors (this happens WITHOUT a BSOD, usually--the computer will just shut off). When a BSOD does occur, it usually happens when watching something online (strangely, does not happen when playing video from my hard drive). Also, the screen saver triggers it sometimes.

However, I a... Read more

A:Daily BSODs usually when watching Netflix/Youtube, but not exclusively

Sorry, forgot to mention, the age of the hardware/OS is I think roughly a year old. I purchased it at the end of July 2011, but it had been a demo for some time, I imagine.

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Sorry if this isn't the right forum and hello, I just recently bought a new computer and it is causing me some problems.

I originally bought it to play computer games on it as I do enjoy gaming, though it continues to freeze on me whenever I do so.

When I start up a game it plays fine on max settings (Borderlands/Crysis/COD4, etc.) thought after about 1 - 2 hours later it freezes giving me the only option of a hard restart.

When I start the computer up again I put the game on and this time it freezes after about 5 - 30 minutes. This even happens when I watching videos on youtube.

My computer specs are as followed;

Make/Model: Dell XPS 630
CPU: C2Q - Q8200 @ 2.33GHz

If anything else is required, please let me know and please could someone help. I am at my wits end.

Thanks alot.

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Hi I'm new to this forum and was wondering if i could get some help or advice on what the problem might be the PC is only 3 months old and has had four recent blue screen errors over the time i have been using it and i was wondering if this is a hardware or system failure that i may need to replace. These are the dump files and system information attached to post thank you.

A:BSOD Whilst playing Browsing and Playing game's


The BSOD seems to be caused by old ATI video card drivers:

* *
* Bugcheck Analysis *
* *

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa8007da8010, fffff8800774da1c, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+7a1c )

Followup: MachineOwner

2: kd> !analyze -v
* *
* Bugcheck Analysis *
* *

Attempt to reset the display driver and recover from timeout failed.
Arg1: fffffa8007da8010, Optional pointer t... Read more

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Hi - I keep on getting random BSOD while watching Netflix, Youtube, or just simply browsing (although it's more frequent on Netflix / Youtube). This has been going on ever since my PC was built, but I just kept on ignoring them. However I want to get rid of the problem because it is interrupting my work.

I wish i could provide more details, but the errors I am getting seem pretty random. My SF zip file that is attached on this thread contains dmp files from January to this date, and it can be seen that the errors are different.

Hope you can help. Let me know what can I do to help you guys investigate the issue.
Thanks in advance! :-)

A:Frequent BSOD while watching Netflix / Youtube, random errors

Welcome to the forum.

Please remove Kaspersky, Zone Alarm and Avast!. Running multiple AV's can cause BSOD's.Revo Uninstaller "Free"Use Revo Uninstaller to uninstall stubborn software. Opt for Advance Mode while uninstalling. This allows you to remove leftover registry entries of the software.Link to download: Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems
Microsoft Security Essentials & the Free version of Malwarebytes, update and make full scans separately:Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase
Help protect your PC with Microsoft Security Essentials
Malwarebytes Free

Do not start the trial version of MalwareBytes

Also take a look at: Good & Free System Security Combination
Virus Check:Make scans with these tools below:TDSSKiller Rootkit Removal Utility Free Download | Kaspersky Lab US
Online Virus Scanner Eset
Application conflict:Reduce the start-up items. This will help avoid software conflicts:Remove Startup Programs in Windows 7
Clean Startup in Windows 7
System File CheckerThe SFC /SCANNOW Command - System File Checker scans the integrity of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible. If you have modified your system files as in theming explorer/system files, running sfc /scannow will revert... Read more

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