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Computer randomly shuts down with no warning at all

Q: Computer randomly shuts down with no warning at all

I was working on my computer with various programs open (arcmap, arccatalog, google chrome, outlook) when my computer screen suddenly when black and went straight to bios and got to the "start windows normally" screen. This happened when I was trying to print a document wirelessly to my printer and the computer just shutdown.

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RELEVANCY SCORE 200
Preferred Solution: Computer randomly shuts down with no warning at all

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

RELEVANCY SCORE 80.4

I've got a dell DT connected to our domain thats rebooting randomly, after taking a look in the event log I found the following:

The process C:\Windows\system32\winlogon.exe (BGR-PLAY-DT-06) has initiated the restart of computer BGR-PLAY-DT-06 on behalf of user NT AUTHORITY\SYSTEM for the following reason: No title for this reason could be found
Reason Code: 0x500ff
Shutdown Type: restart

Log Name: System
Source: User32
event ID: 1074
level: information
User: System

The computer does not blue screen it just simply shuts itself down.

A:Computer shuts down randomly W/O warning User32 event ID 1074.

i just did a search for this on google; but it really didnt give any real answers as to what that means. My best guess is that if your computer is randomly shutting down by itself; it sounds to me like its got something to do with either a possible bad power supply issue; and or something motherboard related that is causing this. How old is your system and how old is the power supply?

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RELEVANCY SCORE 70.8

Hello, I bought my Y570 in November 2011 off of ebay.  It's a refurbished product.  Anyway, it's been running great the whole time until a couple days ago when it started to randomly shut down (instant black screen, no warning.)  A lot of what I've found in searches, suggest overheating, but I really don't think that's the issue, since air coming from the vents is cool, and when it shuts down, it is not working hard (just web browsing and email.) I know it's not a virus, as I've done multiple full system scans in Norton, and even used their advanced deep scan, with nothing found.  Also, my computer is fully updated, as far as I know.  Sometimes it shuts down with many many hours in between, even all day and sometimes with less than 30 minutes.   The problem started 3 days ago.  It was on all day yesterday with no problems, and stayed on today until ~11pm. So, any help would be greatly appreciated.   I really hope I don't have to send it somewhere to get it fixed.  Sure, it's under warranty, but my laptop is a vital need since I'm in college and need it for class. Thanks in advance.  Please let me know what other information you need.











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A:Y570 randomly shuts down without warning.

Hi coastaman22
 
Does this occurs on battery, AC or / and both?I guess you really need to contact Technical Support to have a look at it. Maybe you could kindly request a loaner set to continue your studies. (Not sure whether it's applicable or chargeable). I could understand your need for the laptop as I am also a student that need laptop for school work.
 
Have a nice day! 
PeterW520 (4284-A99)
Does someone?s post help you? Give them kudos as a reward, as they will do better to improve | Mark it as solved if the solution works for you, so it could be reference for others in the future 
=====================================
Sound Enthusiast and Enhancement (Post comments, share mixes, etc.) 
http://forums.lenovo.com/t5/General-Discussion/Dolby-Home-Theater-v4-for-most-Lenovo-Laptops/td-p/62... 

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RELEVANCY SCORE 70.8

My laptop is a Sony Vaio this is the model ->VPCF116FX.
Lately i've been gaming heavily on it, and its my first time leaving it on over night. Now the first thing you guys might think is that its an overheating problem, I can assure you its not as I tested it while monitoring my core's temperatures. 2 different tests, the one without a coolant the laptop peaked at a blistering 95c, like I said it shuts down randomly I can leave it on overnight without a coolant and then when I play for like 1 hour it can shut off. The fastest it shut off before was 3 minutes right after running the game I play. (It only shuts down while playing a game known as Aika) I doubt its also the games problem as how can a game shut off a laptop/pc. Anyways, the test with the coolant, the temperature is at a stable 65-68c, and it still randomly shuts off it could shutoff within 5 minutes, or 10 hours. (of playing a game, never witnessed it shutdown without playing yet)

A:My laptop randomly shuts off without warning

Take it apart and clean the dust out 95c without cooling pad is way too much...

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RELEVANCY SCORE 70.8

I have a 2year old hp Envy 15-j which keep randomly shutting down without warning. It may stay on for a minute or maybe 15-20 but then shuts down without warning. I can hear something running and wondered if it could be the fan and it shuts down due to overheating. Could anyone please help as it has hardly been used. Thank you

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RELEVANCY SCORE 70.8

Specs:
Windows 7 64-bit
Gigabyte GA-P67A-UD3-B3
Intel Core i5 2500K
Kingston HyperX 4GB (2x2GB) DDR3-1600 Kit CL9
Samsung Spinpoint F3 1TB 32MB 7200rpm SATAII
EVGA nVidia GeForce GTX460 1GB GDDR5 PCI-E
Seasonic S12II Bronze 520W 80Plus Power Supply
Dell U2312 monitor

I've been having an issue with my computer where it will shut down without warning and then reboot. There is no BSOD when this happens. It happens very sporadically as well. Typically it shuts down when I play a game (Dota 2 in general) but sometimes it'll do its first crash when it's idling. It generally tends to shut down the first time when I'm gaming and then it'll happen a few more times. But for the few days preceding this I've been playing Dota 2 and it has not shut down. I have checked the capacitors on the mobo and they all seem fine. I have memtested the RAM and no errors were found. I have also changed power outlets as I thought that might've been the culprit. I've formatted and reinstalled Windows 7. I've monitored temps and they are all perfectly fine both idle and under load. This computer is about 2 years old and I've never had this problem occur before. It's been happening for at least a couple of weeks.

I did discover that there seems to be an issue with the mobo coming into contact with the case. Initially, when I put pressue on top and back of the case it'd cause the comp to shut down. I removed the side panels and found that pressur... Read more

A:Desktop randomly shuts down without warning

your psu is on the light side i would be here or better 650w

remove the m/board and check a screw has not slipped between the m/b and the backing plate causing a short

check the screws securing the m/b have not been over tightened
 

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RELEVANCY SCORE 70.8

OS Version: Microsoft Windows 7 Home Premium, 64 bit, Toshiba Satellite A665 series
Processor: Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz, Intel64 Family 6 Model 37 Stepping 5
Processor Count: 4
RAM: 3890 Mb
Graphics Card: Intel(R) HD Graphics, 1721 Mb
Hard Drives: C: Total - 463566 MB, Free - 282592 MB;
Motherboard: TOSHIBA, NWQAA
Antivirus: Microsoft Security Essentials, Frontier Secure, Malwarebytes Anti-Malware

Problem
So my computer keeps shutting down. I just bought a replacement battery for my computer so I don't think it's a battery issue. I read some previous posts abut Windows 7 not reading their battery status correctly and shutting off the computer with a 50% battery message. However, If my computer shuts off with the battery attached, I am still able to turn on the computer, run windows startup, and load programs. Similarly, my AC power adapter is still able to charge my computer.

I don't use up a lot of memory either. I ran my virus protection software and it said that my computer was clean. Additionally, my computer doesn't seem to be overheated and there's nothing blocking the fan.

Any suggestions for narrowing down the problem? It started a few days ago.

A:Laptop randomly shuts off with no warning. Please help!

Have you run a temperature program to make sure the laptop is not running to hot?

Such as this:

Speccy - Advanced System Information Tool

Please then upload a screenshot of it with something like the snipping tool.
Please follow the above tutorial, and if there is anything you do not understand-ASK

Do you hear any unusual noises?

Anything unusual at all when the issue occurs?

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RELEVANCY SCORE 70.8

My G72 also is shutting down and rebooting wile on my ac adaptor-I do< I have been useing a external blower that keeps mt laptop at69 degreese.it is 5 years old-- Help

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RELEVANCY SCORE 70

i have had this TouchSmart for about 2 years now and it is in immaculate condition. physically apart from dust, which i clean out regularly, you'd be mistaken for thinking it was new. in terms of operation i have always been careful to look after it too, running regular scans of the HDD and hardware, updating drivers and being careful when it comes to what i download. i have recently upgraded to Windows 8 Pro x64 (within the last 2 months) but didn't do a clean install, i simply upgraded from Windows 7 Pro x64, and to be honest after a few tweaks the computer was working better than ever, it was faster both running programs and in terms of startup time, and graphics looked better than ever. then about 2 weeks ago it just shut off without warning, not shut down like if you'd asked it to, but just went blank like loss of power, i powered it up and it didn't do it again for quite a while and so i assumed it was a one off. but it soon started doing it regular. i've gone through every thing i can possibly think of trying to diagnose what the problem is, i've checked all wires and connectors, cleaned out all dust and checked for overheating, updated drivers, removed the extra RAM i'd installed not long after purchase, wiped the system and reinstalled Windows 8 from scratch, deactivated Threading on the CPU, and have reduced power to the CPU down to 50%. this last action did reduce the frequency of the shut off issue significantly but it just seems completely random, ... Read more

A:TouchSmart 610-1115uk Randomly Shuts Off Without Warning

Looks like you've done quite a few things in your troubleshooting.  The next thing I'd look at is the power supply. There was an instance a while back with the same issue, the computer shutting down unexpectedly, that was solved with a new power supply.  Although that unit was a TS 300, the symptoms were about the same. It's something to think about.Thanks,

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RELEVANCY SCORE 70

I just purchased my u310 touch from Staples tonight.  Within the first hour, while using it, it just shut off.  No "Windows is shutting down..." screen.  It was like it just ran out of battery (even though it was plugged in and the icon said it was plugged in and charging at 55%). After some googling and seeing similar issues with the 310 and the 410, I tried installing the latest drivers that the support staff on this forum linked.  I installed every single one relevant to my machine, ensuring I chose the correct driver for my OS (win8 64).  Still  happening. The event viewer shows: Source: Kernel Power.  Description: The system has rebooted without cleanly shutting down first.  This error coudl be caused if the system stopped responding, crashed, or lost power unexpectedly. So, I reset everything back to factory settings using the built-in restore partition.  Still broken. I'm at a loss here.  Any ideas?  If I can't figure it out soon, I'll just return it to Staples in a few days.  Thank god they have a great return policy!

A:u310 touch shuts down randomly with no warning

hi duckhunter9,
 
Welcome to the Lenovo Forums.
 
Can you try to:
1. Download and install HWMonitor and observe your CPU and GPU temps. (if you reach temps above 100C, overheating might be the cause of your issue)
 
2. Perform a clean boot and observe the PC. (this isolates 3rd party apps that might be the cause of the problem)
 
 
Let me know your findings,
neokenchi

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RELEVANCY SCORE 70

Hi

I have an Acer M3802 desktop pc running windows 7 Home Premium. It is just over a year old and I have had no problems until recently when it just started shutting down for no reason. sometinmes it would run for minutes and others for about an hour or so. Its as though the power has been cut. i downloaded Speedfan 4.41 and it says that the temps are around 16oC to 48oC. I have cleaned out the inside and removed all signs of dust but it is still happening. Is this a heatsink problem or a PSU problem.

I would have thought that if it was a PSU problem it would be permanent? If its a fan problem where do i fit another fan

Anyway if anyone can help it would be much appreciated.

Best Regards

Mick

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RELEVANCY SCORE 70

Hello, I was wondering if anyone could help me figure out this issue. So this week my laptop would completely shut off with no notice like "Windows is shutting down". I only had a few things open at the time and it totally cut the power. My laptop was plugged in as usual charging. When I turned it back on check disk found some errors which it fixed and for a day or two everything was fine until it happened again yesterday. I'd like to find the issue before this becomes more serious.

Last night I did take a look at event viewer. I had an error 6008 about when the crash happened. And then a critical event 41 which seems to be related to the crash too. One other thing that I found when it first happened this week is this entry here which I'm unsure if I should be worried about.

My laptop is a Dell inspirion N7110 running Windows 7 Home Premium which I've had for about four years now. If there's anything else you need to know let me know.

A:Laptop randomly shuts off completely with no warning

I found this thread, googling the Even 37 Kernel Processor Power error.

Event 37, Kernel-Processor-Power for all 8 Processors - Microsoft Community

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RELEVANCY SCORE 66

It all started when i opened some foreign file and it mustve been a virus or something. That triggered my computer to make these weird whirring clicky noises. Then my computer shut down. That day, i tryied to turn it on, it worked. However, the monitor didnt display anything. The computer was running but something to do with the bios just wasn't working.
Later on, my father fixed it.
However. NOW, the computer randomly shuts off by itself.
I'd start the computer on, and usually, the computer would start to make these noises similar to that of a computer reading a disc.
after the noises, the computer shuts off, and restarts by itself.
Anyone have any ideas?
 

A:Computer shuts makes busy noise then shuts off randomly

Your hard drive may be faulty. What is the make and model of the system and what is the brand of the hard drive inside the computer?
 

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RELEVANCY SCORE 65.2

So this time the problem started out as a simple issue. Whenever I bump the desk or move the keyboard out with too much force, the computer shuts off. Everybody told me that it could have been a loose connection so I checked it all and replugged everything back in. The computer starting working fine for about 5 hours then it just shut off randomly while I was playing a game. This time, though, it shut off without me bumping into anything. SO, is this a power supply issue? I'm using a 550-watt supply while running a 7800 GT. This is the right power amount so that's not my concern. And now the problem has gotten worse to the point where I turn on the computer and nothing shows up again. Windows doesn't load and the screen is on too. You here the fans and everything but nothing will load. All my parts from my old issue were replaced EXCEPT the power supply and CD-drive. I don't think it could be another loose connection b/c now nothing even shows up. Please help!!!
 

A:Power shuts off randomly, and any movement around computer shuts it off

Have you tried plugging into a different surge protector and different outlet?

Sounds like you need to swap the power supply to me.
 

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RELEVANCY SCORE 64.8

Hello. First of all, thank you for reading my post. I recently discovered a Trojan on my computer and instead of going through the tedias process of getting rid of it, I decided to wipe my hard drive and load a 64 bit version of windows 7 ( an upgrade from the previous 32 bit version I had with the virus). The installation went smoothly and I began to download most of my drivers with no issues. I even downloaded World of Warcraft with no issues. I turned my computer off and got some sleep. I returned only to see that my computer would keep restarting during the start up process.

So, knowin a little about computers, I shut everything down. Checked and cleaned the inside of my PC. Re-set the memory and reset the battery to reload BIOS. I put everything back together, and it started up no problem. Success!!! NO! As I began surfing the internet, IE will randomly shut down and just keep doing it. As I scrambled for a solution to this very annoying problem, my computer would shut down, sending me to a blue screen which states a bunch of stuff that I don't understand. Being the hands on guy I am, I went back to search for a solution with the new information. I figured that maybe BIOS wasn't updated or that I didn't have all the needed drivers downloaded yet.

So I went to download some more updates and every time I go to download something I get a setup error or something that keeps the download from finishing! So, I threw my hands up and came here, hoping that som... Read more

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RELEVANCY SCORE 62

I'm having a peculiar problem and hope somone can help. My desktop has been shutting down on its own recently without any. I have an amd processor and am running windows vista. The cpu has been makin lots of noises recently, I think it's the fan making the noised but I could be wrong. Any help is appreciated. Thanks
 

A:Computer shuts down without warning

Hi is this a laptop or desktop,have you tried cleaning the fan and air vents with a can of compressed air
 

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RELEVANCY SCORE 62

I am on Windows 2000 and I am on a network. When I go to the "Event Viewer" it gives me this message as to why the computer shut down.

"The computer has rebooted from a bugcheck. The bugcheck was: 0x00000050 (0xfffffff6, 0x00000000, 0xbd821352, 0x00000000). Microsoft Windows 2000 [v15.2195]. A dump was saved in: C:\WINNT\Minidump\Mini112602-03.dmp."

I can't figure out what is going on and why? Please help.

Shannon
 

A:Computer Shuts Down...No Warning

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RELEVANCY SCORE 62

I'll be working on my computer & after an hour the computer shut off out of nowhere. (30 minutes if Im doing something like downloading or converting a video) anyway, as soon as it shuts off I'll try to restart the PC & it looks like it'll start up fine but it cuts back off at the Windows splash screen & will keep doing so if I dont let it sit.

After waiting about 20/30 mins i can restart it without a problem & it appears fine & it'll stay running til a hour & will cut off again. If I format, it'll get to where it's installing windows & cuts off again. So i have to wait a while to resume installation of Windows. Its gotten so bad now to where just today it started cutting off in less than 10 minutes.

I've checked the processor fan & extra fan I installed & they both work/ I tried like 6 different operating systems discs & all kind of different versions, different hard drive & the same thing. I even tried uninstalling the 2 Gigs of ram I recently installed & switched them to see if either would work
I have a:
AMD Athlon/ Windows XP Pro/ 4GB ram/ dual core 5200/

PLEASE HELP ME!!!
Jantoin25 on Yahoo! messenger & email
www.myspace.com/doubleplatinumrecords
or reply here

A:Computer shuts off without warning

This is caused by either over heating or a failing PSU. Make sure all fans and dust are blown out with compressed air. go into the Bios and post the Voltages, Temps and Fan Speeds or download SpeedFan

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RELEVANCY SCORE 62

We have a gateway computer and within the past week our system has started shutting down. No warning just gone. I have checked all cables everything is plugged in. Then I check under systems & maitenance and found an area showing problems and noticed evertime this hpqddsvc error happend was when my system shut down. But, I just can't find enough other information to figure out why it is causing it to shut down. I am guessing it has something to do with my hp driver but yet I have had no other problems with my hp printer or software. Any help is greatly appreciated!

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RELEVANCY SCORE 62

hellow my hp dv 9000 shuts off playing games or running softwares like virtual dj what could be the problem?

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RELEVANCY SCORE 62

My computer keeps shutting down with no warning during scans, virus scans or just automatically ! It is always on and have no problems doing anything else, I think when i scan the computer and when it scans to a certain file it will shutdown Im not sure what it is so i did the HJT and this is what i got please help ! Thank you in advance Logfile of HijackThis v1.99.1Scan saved at 12:58:09 PM, on 28/01/2006Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)Running processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\System32\Ati2evxx.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\TGTSoft\StyleXP\StyleXPService.exeC:\Program Files\Common Files\Symantec Shared\ccProxy.exeC:\Program Files\Common Files\Symantec Shared\ccSetMgr.exeC:\Program Files\Norton Internet Security\ISSVC.exeC:\Program Files\Common Files\Symantec Shared\SNDSrvc.exeC:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exeC:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exeC:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXEC:\WINDOWS\System32\s... Read more

A:Computer Shuts Down With No Warning !

That is not a complete logOpen the log in notepadEDIT - SELECT ALLEDIT - COPYThen come to this message, and in the quick reply box click in the white space and then EDIT - PASTE==================Do this firstDownload the trial version of Ewido Security Suite http://www.ewido.net/en/download/ (W2K/XP Only)? Install ewido.? During the installation, under "Additional Options" uncheck "Install background guard" and "Install scan via context menu".? Launch ewido? It will prompt you to update click the OK button and it will go to the main screen? On the left side of the main screen click update? Click on Start and let it update.? DO NOT run a scan yet. You will do that later in safe mode.Restart your computer into safe mode now. Perform the following steps in safe mode:(Start tapping F8 at the first black screen after power up)Run Ewido:? Click on scanner? Click Complete System Scan and the scan will begin.? During the scan it will prompt you to clean files, click OK? When the scan is finished, look at the bottom of the screen and click the Save report button.? Save the report to your C: DriveThis will take some time to run!Boot to normal modePost that log and a new HiJack log

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RELEVANCY SCORE 62

HI, I have a 2.5 year computer. It is an acer with windows Vista. Lately while I'm surfing the web it will just turn off. It's done this 5 or 6 times the past few weeks. Three times alone yesterday. I tried running malwarebytes' and fell asleep while it was running. When I woke up a couple hours later, of course it was off. Of course when I restart it, it say's do I want to start windows normally. I don't know what to do or how to find out what might be causing this abrupt shut down. Do you have any ideas what might be causing this and how I should fix it? Thanks in advance.

A:Computer just shuts off without warning

If you are saying that the system actually shuts down, it's most likely a hardware issue. My first guess would be the power supply, but it could also be ram, cpu, mobo or hd.

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RELEVANCY SCORE 62

hi,
first time poster
long time viewer



I have XP SP2 and one of my desktop PC's just keeps shuting down with out warning and i cant figure out what it is!..

If i boot my computer and let it sit there and do nothing it wont shut down.
but if i open up anything, program, or even just like my documents, it works for a bit then completely randomly shuts down.

It is quite annoying, i know it isnt from over heating becuase i checked the computer temp after it shut down and it was only like 86 F.

it may be from bad RAM but i took out my ram and dusted it off and even put it in diffrent slots on the motherboard...

it could still be a virus but i have antivirus software (AVG) and it found nothing...

i turned the off the option to shutdown on system error and i just cant figure out what it is.

any help would be of thanks.

:

A:computer shuts down without warning

could it be heat, is it cooling good?

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RELEVANCY SCORE 62

My friend is actually the one having the troubles, but she says it's not due to overheating.. or she doesn't think so. She made a hijackthis log, and I'm wondering if it's any sort of virus.

Logfile of HijackThis v1.99.1
Scan saved at 2:21:27 PM, on 12/29/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
C:\WINDOWS\system32\HPConfig.exe
C:\Program Files\HPQ\Notebook Utilities\HPWirelessMgr.exe
C:\WINDOWS\system32\drivers\KodakCCS.exe
C:\WINDOWS\wanmpsvc.exe
c:\windows\system32\gvjqfas.exe
C:\WINDOWS\System32\carpserv.exe
C:\PROGRA~1\HPQ\ONE-TO~1\OneTouch.EXE
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\windows\system\hpsysdrv.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
C:\Program Files\Common Files\AOL\1116... Read more

A:Computer shuts off without warning.

Download Cleanup from Here

A window will open and choose SAVE, then DESKTOP as the destination.
On your Desktop, click on Cleanup40.exe icon.
Then, click RUN and place a checkmark beside "I Agree"
Then click NEXT followed by START and OK.
A window will appear with many choices, keep all the defaults as set when the Slide Bar to the left is set to Standard Quality.
Click OK
DO NOT RUN IT YET
Download Nailfix from here:
http://www.noidea.us/easyfile/file.php?dow...050515010747824
Unzip it to the desktop but DO NOT RUN IT YET

Download the trial version of Ewido Security Suite here.
Install ewido.
During the installation, under "Additional Options" uncheck "Install background guard" and "Install scan via context menu".
Launch ewido
It will prompt you to update click the OK button and it will go to the main screen
On the left side of the main screen click update
Click on Start and let it update.
DO NOT run a scan yet. You will do that later in safe mode.

Click here for info on how to boot to safe mode if you don't already know how.
Now copy these instructions to notepad and save them to your desktop. You will need them to refer to in safe mode.
Restart your computer into safe mode now. Perform the following steps in safe mode:
Double-click on Nailfix.cmd. Your desktop and icons will disappear and reappear, and a window should open and close very quickly --- this is normal.
Run Ewido:
Click on scanner
Click Complet... Read more

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RELEVANCY SCORE 61.2

A few months ago I noticed that during larger video games (like Area 51) the screen would go black. The computer hasn't shut down exactly...the screen is black, the monitor light is flashing like it's on standby or something, the keyboard doesn't work, but the computer (hard drive) is still on...or at least the power light is.

Using the power button, I would turn it off and then back on and then it'd be fine for awhile. It only happened during a couple of vidoe games, so I assumed it was just some conflict between the game and the machine. But recently the problem started happening outside of games, I'm surfing or typing a letter in MS Word or playing an mp3 or whatever and it would "shut down". It used to be within an hour of playing a game only...now, it's happening whenever maybe once or twice a day now.
I've done virus scans, nothing out of the ordinary.

Any ideas what it could be?
 

A:HP Computer running XP shuts down without warning

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RELEVANCY SCORE 61.2

My computer shuts down without warning at times. It will boot up and stay on for days or weeks without any problem then will start to turn off without warning. When it does shut down, it will not boot up right away but after 10-15min. it will boot up. I'm thinking it is the power supply but since it does stay on for long periods of time, I'm not sure. I'm thinking of purchasing a new power supply but berore I do I would like to get sugggestions. Thanks.
 

A:Solved: computer shuts down without warning

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RELEVANCY SCORE 60.4

Hey guys,

I have a Pavilion DV7 laptop that has been randomly shutting down. No warning whatsoever; it just goes to a black screen, some garbled static spits out of my speakers for a split second, then it just powers down. THEN when I try powering back on, it would shut down again 2 OR 3 MORE TIMES right after the "Resuming Windows" screen before I could even get to my desktop again. I don't know if the 2 are related, but I also have that insufferable Outerinfo malware.

At first, this only happened while I played World of Warcraft, so I thought it was an overheating issue. But it happened tonight while I was just searching DeviantArt, which threw up a million red flags.

Here is my HijackThis log:

Logfile of Trend Micro HijackThis v2.0.3 (BETA)
Scan saved at 2:28:44 AM, on 1/8/2010
Platform: Unknown Windows (WinNT 6.01.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16385)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Common Files\Microsoft Shared\Ink\TabTip32.exe
C:\Program Files (x86)\Common Files\?icrosoft\w?wexec.exe
C:\Program Files\Logitech\SetPoint\x86\SetPoint32.exe
C:\PROGRA~2\COMMON~1\SSEMBL~1\attrib.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\TrendMicro\HiJackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1... Read more

A:Computer instantly shuts down without warning - Outerinfo

Nothing?
 

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RELEVANCY SCORE 60.4

My Computer shuts down in 20 seconds with no warning or answer!

i don't quite understand it, but my computer loads up, (sometimes it will let me log on but sometimes it doesnt) and will just shutsdown within 20 seconds of using it, then it starts up again as if you have just turned it off at the mains with the scandisk.

i don't know why this is happening and i don't know what to do because i can't get onto the desktop to check for viruses or to change settings.

The computer is a
Acer Veriton 3600GT
running on windows Xp Proffesional.

I'm really stuck so anyhelp would be hugely appreciated.

Thankyou
 

A:My Computer shuts down in 20 seconds with no warning or answer!

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RELEVANCY SCORE 60.4

I have had this computer for a few years and a few months ago the battery slowly stopped holding a charge until it stopped working all together. Leaving the battery connected to the computer made the computer run wonky so I took it out completely.Recently I got a new battery to replace the old one in hopes of making my computer portable again, but it is doing basically the same thing {except the battery is at full charge rather than rapidly depleating}. Basically what happens is the battery is at full charge- great, I disconnect the power cord and then.. A few seconds later there is a popping sound and the computer goes completely dead until I plug it in again and start it up, proceeding with the 'windows didn't shut down correctly' screen, ect. This has lead me to believe that in essence something is wrong with the computer itself, making it in essence 'allergic to batteries'? I cannot afford a new computer at this point and at the time I spent a great deal more money to buy a better laptop so that I WOULDNT have issues with it or have to replace it every 3 years. Is this something that has to be brought to a computer mechanic who can take the thing apart and physically repair it?{{As a side note, I have to shut down the computer by unplugging it or else when I start it up again I will not get my user account to appear- it will just be the blue background without any options to shut down or log in availible. This problem is worse with a battery attached to the computer-... Read more

A:Computer shuts down without warning on battery power when no...

Hi, Is there a way for you to boot the computer back again?If you can then kindly hover your mouse cursor to the lower right corner down to the battery icon and check if you will get a message "Plug in not charging"..? If Yes then follow the steps herehttp://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/windows-10-update-prevents-batt...  Cheers!




"Education costs money; so does Ignorance"If my post has helped you, click the Kudos Thumbs up!If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

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RELEVANCY SCORE 60.4

My HP Pavilion dv6 laptop is a little over a year old and has this problem: whenever I unplug the charger, the computer dies at random. It shuts off without warning and won't turn on until I put the charger back in. The battery can be anywhere from 20 - 80 %..or that's what it shows when it restarts. Where is the problem? battery or hard drive? Help me/give me advice in anyway you can please!! Thank you! 













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A:HP Pavilion dv6 problem. Computer shuts off with out warning...

Thanks for the follow up, though I'm sorry for the results you had. Check this link for info on purchasing a replacement battery.Please let me know if I can be of further service.

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RELEVANCY SCORE 59.2

I have done virus scans with pvg and norton and gotten rid of all viruses, deleted all adware with adaware, this still keeps happening any ideas on wuts wrong?
 

A:Help Computer keeps randomly rebooting without warning

Try disabling all the Start-up items you don't need. Run MSCONFIG, select the Startup tab, and uncheck everything you don't need. Leave your virus scanner running.

Good luck.
 

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RELEVANCY SCORE 59.2

Hello all,

I've had my current PC for around 2 years and it seems to shut down while doing certain tasks. The problem started out small, It would only shut down while on the loading screen for Sims 3 but at the same time I could run Crysis 1 on ultra high with no problems what so ever. I didn't really mind about Sims 3 and my PC didn't shut down doing anything else at the time, so I left it.

However, the PC has started to shut down whenever I try to download something from steam, it will start the download and then a couple of seconds later it will shut down and then restart. I can rarely download a game but only if I run another game in the background. It also happens while downloading other things, for example running an MMO client and letting it do updates. I have no clue why it does this and I hope someone can help me out!

I have included the DxDiag as an attachment.

Thanks!
 

A:Computer shuts down randomly.

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RELEVANCY SCORE 59.2

OS: Windows XP Corp SP2
PSU: ENERMAX Liberty 620W
MOBO: Foxconn nForce4 SLI ATX AMD
GPU: XFX Geforce 6800 XT
CPU: AMD Athlon 64 X2 3800+ Manchester 2.0GHz
RAM: G.SKILL 2GB (2 x 1GB) DDR 400
HD(s): WD Caviar 250GB 7200 RPM SATA 3.0Gb/s & Seagate Barracuda 7200.10 250GB

I built this PC. Originally I got a string of bad Asus Mobos, 3 in a row, and after I got fed up with it I decided to buy a cheapy Foxconn mobo.

The Problem:
Now, the "random" shutdown isn't completely random. It usually only happens when Im playing a game, but it could be anywhere from 20 min to 6 hours into gameplay. First thought was that something was overheating, but I got a temperature logging thing and only thing running a bit hot are my HD's at 70 degrees (which would cause my comp to lock up, not shut down I would think, if they DID overheat). Second thought is that either my PSU or my Mobo are bad. Obviously I could get a PSU tester thing, but I dont know how to use one and I'm not sure if thats even the problem. I mean could flashing the bios on my Mobo help? Is there any way I can test my Mobo? I'm looking for any possible solution besides having to bust out cash for a PSU tester.

Thanks all.
 

A:Computer Randomly Shuts Off

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RELEVANCY SCORE 59.2

I had a problem with my computer randomly shutting down after a power surge.
So I installed a new HD and did a clean win XP install. Still it didn't work. So I got it some new ram (I was running 1 gig before now I am running 2.50 gb). Still shutting down randomly.

I have no clue what is wrong with the computer or what I can do to fix it. My computer's restarted five times while writing this.

I am running an IP-95 ABIT mobo with a intel dual core 3.20 mhz (no overclocking, factory). I am running 2x2 gb DDR2 OCZ Dual channel gold memory (new). I have win xp SP 3 with a GeForce 7300 GS vid card. Can anyone please help? I've been trying to fix this computer for about a month and it's sooo annoying and frustrating.

For more info: When it shuts down only somethings I get a blue screen for a split second. Also, firefox continually crashed even when it manages to not shut down quickly. I am running trillian pro and only four windows of firefox when it crashes but sometimes it crashed on start up or when I just have a word doc open.

My Minidump folder is filled so I posted the last two in RAR format for you guys to check out.

A:Computer STILL shuts down randomly

hello...

Try booting in Safe Mode and de-check 'Automating Restart' setting.
This way you will see error message.
Go START > RUN... > type MINIDUMP and hit Enter.
If you have 'dump' files, post them here...
Maybe you have viruses which are causing your PC to restart...

If it is not software failure, I would suggest to go into BIOS and check CPU and Motherboard temperatures. Poste them here...

Is your PC dusted from inside??? If it is, maybe CPU is over-heating...

And tell us what make/model PSU you have...

Keep us posted...

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RELEVANCY SCORE 59.2

Help!!

My computer keeps shutting down totally and without warning. At first I thought it was a problem with the game Warcraft II: Battle.net edition, but I was just watching a youtube video and it happened again! Help would be much appreciated!

Thanks!
 

A:Computer shuts down randomly

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RELEVANCY SCORE 59.2

So two days ago i turned on my computer and started up guild wars 2 and then it just shut off after a few minutes. I've had this computer for 3 years and its never had any issues running gw2. As far as I know I didn't update any software the other night. I thought it was over heating but i tried taking my laptop to a computer place and they cleaned it out and it runs slightly cooler but it still does it so i dont think its heat. I saw this could be a driver issue on another sit so i tried updating nvidia through its Genforce Experience interface and it hasn't happened since but that was only like 20 minutes ago so idk if that fixed it, and i haven't tried any games yet. It happened two times just while i was on my desktop texting someone about it without even touching it, so idk why its doing this or how to even determine the issue. Idk how to get logs for something like this PLEASE help.  It's on a laptop so it was happening with a battery and the charger plugged in. Right now i removed the battery and its just the charger.
 
 https://i.imgur.com/DVjEoU8.png

A:Please Help computer shuts off randomly.

I just looked at my event viewer and found one of the random shut downs i think.
 

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="EventLog" />
  <EventID Qualifiers="32768">6008</EventID>
  <Level>2</Level>
  <Task>0</Task>
  <Keywords>0x80000000000000</Keywords>
  <TimeCreated SystemTime="2016-01-08T02:12:06.000000000Z" />
  <EventRecordID>220322</EventRecordID>
  <Channel>System</Channel>
  <Computer>Tarek-PC</Computer>
  <Security />

  </System>

- <EventData>
  <Data>9:09:58 PM</Data>
  <Data>‎1/‎7/‎2016</Data>
  <Data />
  <Data />
  <Data>730</Data>
  <Data />
  <Data />
  <Binary>E007010004000700150009003A00D401E007010005000800020009003A00D401600900003C000000010000006009000000000000B00400000100000000000000</Binary>

  </EventData>
  </Event>
 
​none of that means anything to me. there is also this error but instead of being labeled as "error" it says "critical"
 
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>
  <Provider Name="Microsoft-Windows-Kernel-Powe... Read more

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RELEVANCY SCORE 59.2

Hello, I been using my computer for the last bout 6 months now and havnt had an issue, and now all of the sudden it shuts down like someone is ripping the cord out of the back of it. Ive checked the temps to see if it might be an overheating issue but it doesnt seem to be, the avg temp is 30 Celcius, and it doesnt really get any higher then that. All the fans are spinning and airflow seems good. I have 1g of ramp and have a Nvidia 6800xt i beleive. A 1.8ghz processer and a 80g hard drive...im not sure bout the power supply, but I have a K8n Neo 2 motherboard. Another fact is that after it decides to turn itself off, I have to unplug it then plug it back in before it will power on again.

Plz help and ty in advance...
AJ

A:Computer randomly shuts off

Power Supply Units(PSU) are probably the most common thing to fail on a computer. Check if fan is working on the PSU. Check that your PSU is securely attached to the motherboard(if the PSU is not attached to the motherboard it will not start.) If fan is not working replace PSU.

It could be a other things. First Check voltages:

Input: If you have a multimeter check voltages on both your input from wall socket(should be between somewhere between 110-120VAC) If input voltage to PSU goes too low it is a condition known as sagging and will shut the computer off (this can be remedied with a UPS unit, APC makes good ones) [url]www.apcc.com[url]

PSU Output: check voltages coming from PSU. There are 3 voltages - 12VDC, 5VDC, 3.3VDC all which vary +/-10%. If lower then normal replace your power supply.

Another problem can be a dying power supply: It has internal components that are failing so you cannot tell if there is a problem by using a multimeter(voltages spike and sag too quickly to measure but enough to cause problems). If it is having intermittent problems that is a clue that it is the power supply. Replace it.

A bad or broken switch could also be the problem, but that would most likely just shut your computer down, not cut all power immediately.

If all you need to do is replace the power supply, you are in luck. They are not expensive and simple to install. Make sure you have the right form factor and is compatible with your motherboard.

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RELEVANCY SCORE 59.2

First before I say anything, I'll state that i have no computer knowledge whatsoever.
Anyways, ever since yesterday my computer has been randomly shutting down when playing games.
While i'm not playing games i am perfectly fine.
I already checked to see if it was a fan issue but the fan was working perfectly fine.
I also checked my computers temps with speedfan. I am thinking it might be a PSU problem but it doesn't seem likely.
Its been like this ever since i did a system restore when i got a virus called Windows vista defender 2010 or somthing like that.
I already checked if it was a virus problem with malware bytes but everything came up clean.
 

A:Computer randomly shuts off?

Game related issues are usually to do with RAM or the graphics card. If you go to Control Panel -> Administratrive Tools -> Event Viewer. Then if you can take a look in the application and/or system sections for errors and post what you find for the rough time that the PC crashed. You could try to re-install the drivers for the graphics card and motherboard and see if that works before posting your findings.

You should try never to do a system restore, use it as a last resort only, as they can cause all sorts of driver related problems. There is a much better fix for the vista defender virus, i posted on how to do remove it about a month ago.
 

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RELEVANCY SCORE 59.2

Hello,

I am trying to fix my step-father's computer. We are not sure what is going on with it, but he recently started getting shutdown messages when he began using his computer.

The first error message that comes up shortly after boot up is something along the lines of :

"Generic host process for Win32 Services encountered a problem and needed to close" it then asks to send an error report. If you send one it goes through the sending report indication message and if you click ok the error will pop up again. If you choose not to send the report the message just keeps returning.

At random intervals (usually within 15 minutes of booting up the computer) he gets a shutdown message which says something like:

"Windows must now restart because the DCOM Server Process Launcher service terminated unexpectedly. NT Authority\System" And gives a 60 second countdown.

I have tried recovery console from the windows xp cd but the errors still pop up.

Another thing to note is the computer cannot enter safemode. It freezes at one of the drivers and then just reboots itself.

Any help is greatly appreciated!

A:Computer shuts down randomly

UPDATE:

Repaired XP with disc. No longer shuts down randomly. BUT! I did a system scan with Avast and it found these:

A0033453.exe is infected by Win32:Alureon-EC [Rtk]

A0040479.exe is infected by Win32:Falder [Trj]

Would not allow me to repair or move the infected files so I deleted them.

How can I find out if these infections have been completely removed? Also, I want to make sure there are no more sneaking around before I return it to my father.

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RELEVANCY SCORE 59.2

I have a problem related to this.  My computer will power on, but occasionally it will randomly shut down.  The screen goes black, but the power light stays on for about 15 seconds.  Then the light goes out.  I can turn the button back on, but Windows then asks me to verify my identity before I can continue (as the power failure somehow affects the operating system).
 
On a related note, the battery overheats just before shutdown occurs.
 
When I contacted Acer for this issue a week ago, the administrator gave me a fix involving the reset of a battery.  Unfortunately, I did not write down the instructions and tried to do it by memory.  Obviously, that memory failed me.
 
If someone in the community knows the instructions, please post them here.  I promise to make it so I have it handy.  Thank you.
 
[subject line edited to reflect new topic]

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RELEVANCY SCORE 59.2

I bought a new desktop in January.
In March it started to just randomly turn off.
Dell replaced all the hardward in April.
In may it started turning off again.
I don't have any viruses, I have plenty of memory and I am thinking the culprit must be the OS....so what now? How can I find out if Windows 7 is causing the problem before I go through the effort to wipe the computer clean and restore it to factory settings??

A:New computer shuts off randomly -

Do you know how hot the processor is running?

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RELEVANCY SCORE 59.2

Sony Vaio VPCEH390X
Intel 5 - 2.5 Ghz
4GB RAM
Windows 7 Home Premium(64x)
BIOS: InsydeH2O Version 03.60.51R0190Z9
 
 
Computer is randomly shutting down(no BSOD) and the event log comes with 3 consistent errors I'll post below then ultimately ends with the 41 Kernel Power Critical.
 
I'm ran TDSSKiller, Malwarebytes, downloaded AVG with the TuneUp and ran test, and did chkdsk.
 
Source: DHCP-Client
Event Id: 1001
 
Your computer was not assigned an address from the network (by the DHCP Server) for the Network Card with network address 0x74E50BC0E1B7.  The following error occurred: 0x79. Your computer will continue to try and obtain an address on its own from the network address (DHCP) server.
 
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Microsoft-Windows-Dhcp-Client" Guid="{15A7A4F8-0072-4EAB-ABAD-F98A4D666AED}" /> 
  <EventID>1001</EventID> 
  <Version>0</Version> 
  <Level>2</Level> 
  <Task>3</Task> 
  <Opcode>75</Opcode> 
  <Keywords>0x4000000000000000</Keywords> 
  <TimeCreated SystemTime="2013-11-07T06:31:31.146449600Z" /> 
  <EventRecordID>6742</EventRecordID> 
  <Correlation /> 
  <Execution ProcessID="1088" ThreadID="3108" /> 
  <Channel>M... Read more

A:Computer randomly shuts down

Hi, there are a few different things that can cause a PC to shut down suddenly. Can you describe what happens when it randomly shuts down, e.g. does it actually go into a shutdown sequence, does the screen suddenly go blank and all of the hardware shut off, does it freeze?
 
Also, does your machine have a CD/DVD drive, or did you install any emulation software for mounting ISO files? There's an error in your event log that makes me think there could be a problem there, specificially:

Error: (11/07/2013 09:59:31 PM) (Source: sptd) (User: )
Description: Driver detected an internal error in its data structures for .

Error: (11/07/2013 04:12:25 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
sptd

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RELEVANCY SCORE 59.2

Recently my desktop PC has been shutting down instantly. It usually happens when I move my mouse a little bit, but it doesn't require me to click on anything.

I originally thought the problem was with Windows, so I upgraded from XP to Windows 7. However, the problem has persisted. I've turned off the automatic restart feature in case of system failure. This happens after a fresh restart without any additional programs running, so I don't think it's a software problem.

So, if I'm correct in assuming that this is a hardware problem, does anyone know if this is likely a motherboard, video card, or power issue? I'm not quite sure where to go with this problem.
 

A:Computer Randomly Shuts Down

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RELEVANCY SCORE 59.2

When I went to college 6 months ago. I brought my desktop with me, worked fine before I left. Got to school set it up, and when I'm running many processes on my computer or loading up a game it will turn off. Then after that some times won't even turn back on. I thought maybe it was my power supply since the one I had was the minimum power I needed, and was old. So I bought a brand new PSU with more power, and the same problem is happening.

Here is my specs

Motherboard: Gigabyte S Series P35-DS3R
PSU:Corsair TX 850 W
Processor: Intel(R) Core(TM)2 Duo CPU E6750 @ 2.66GHz (2 CPUs)
Memory: 4 Gigs of Ram
Hard Drive: 800 Gig HD Total
Video Card: NVIDIA GeForce 8800 GT

I tried many different ideas to fix it. I thought it was either the power supply was going bad, or over heating. But I got a new power supply and the heating is normal

UPDATE:
Alright, I just removed everything from my computer, took motherboard out and processor out. Put it all back in and made sure everything was connected, and connected tightly. Computer turned on, and was loading everything. Tested loading a game, and right before the map loaded up it crashed. Then turned computer right back on, and turned off in a minute or so.

I'm going try get all my information on my backup hard drive then reformat. If that doesn't work any idea?
 

A:Computer Shuts off Randomly

reiger said:





I'm going try get all my information on my backup hard drive then reformat. If that doesn't work any idea?Click to expand...

For a fault that first started happening 6 months ago!
Yes please do a clean install of Windows to confirm its not software related
Note: A clean install means removing the Partition(s)

Obviously this is Vista 64Bit OS ?
I suspect that you may have a Gigabyte Restore disc (or image on your hard drive) with this computer as well?
Then try that
At least then you will know if its hardware related (as you suspect already that it is)
 

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RELEVANCY SCORE 59.2

Hey all,

Lately, my system has been randomly shutting off as if it loses power temporarily. The screen just goes black, and then the system boots back up. As far as I can tell, it only happens when my system is overclocked, but even then it is inconsistent. I had my i7 920 clocked to a simple 3.2 ghz and my gtx 275 clocked to 725/1650/1300, then ran folding clients (SMP and GPU2 respectively) on both of them for 8 hours with no problems. Then, I close down the clients, open up photoshop and bridge, and the system shuts down. I turned it back on and within five minutes it had shut off again. I have restored the bios to stock settings, and it appears to be running fine. Could this be a PSU problem? Or does this system just not like overclocking very much? Any advice is welcome.
 

A:Computer randomly shuts off

Oh, also, I have been keeping an eye on my temps... According to Gigabyte's Easy Tune 6 program, the CPU temp has never gone above 45C and looking at EVGA Precision, the GPU temp usually sits in the mid-high 50s.
 

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RELEVANCY SCORE 59.2

About a week ago, right after getting rid of a nasty little adware/virus that slipped past Norton, my computer started shutting down on its own. Usually twice within the first 15 minutes of startup, once more an hour or two later, then it runs great for 10-12 hours, or until I go to bed.
 
-- I've been poking around in event viewer and see Event ID 41 Kernel power for all the times the comp has shut off. It also lists, under Errors, 3011 and 3012, Loadperf.
 
-- The PSU is eight months old, a Corsair HX850, which was swapped out when my other very new Corsair completely died a couple months after building my comp. 
 
Any help y'all could give me would be greatly appreciated. Thank you!

A:Computer shuts off randomly

Hello Bonnie Lass,
Please download these programs to Desktop, and Copy and Paste back here. Note these need to be done in Normal mode, not Safe mode.
 
Please post a snapshot with Speccy for more system details -How to Publish a snapshot with Speccy <<-- Full Directions Here (only Copy / Paste the link)
 
 
Download Screen317 Security Check from Here or Here and save it to your Desktop.
Double-click SecurityCheck.exe Padlock Icon
Follow the onscreen instructions inside of the black box.
A Notepad document should open automatically called checkup.txt
Please Copy / Paste the contents of that document.
Note 1:: If any security program requests permission to access the Internet, allow it to (it is 100% safe)
Note 2. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message, (or similar) restart computer and Security Check should run
 
 
Please download MiniToolBox  to desktop to run it.
 Checkmark the following boxes:
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
 Click Go and Copy / Paste the result. (result.txt)
 
 
This may give us a better view of the internal problems.
 
Thank You .....

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