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HP Spectre x360 HDMI Monitor Issue

Q: HP Spectre x360 HDMI Monitor Issue

Hello, I just opened my HP Spectre x360 Convertible 15-bl0xx and i was able to plug in a monitor via HDMI and it worked fine. Then I updated the BOIS as per the alert and update I got through the HP Support Assistant, and now the monitor will no longer work. I know it is working as it is fine with other computers, but I can not get it to work with my Spectre now. Please help. Thank you

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RELEVANCY SCORE 200
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RELEVANCY SCORE 80.4

Hello. I'm plannig to buy a Spectre x360 with the 6th generation of Intel's CPU, but first I want to know if I can display 4K resolution through the HDMI. Will be using it for photo editing, thats why it is important for me to get that resolution. It will be connected to a Sony XBR-43X830C.

A:Spectre x360 Max Resolution over HDMI

Hi!, @Naveca90: Welcome, to Forum !. The HP Spectre x360 13-4101ns, of 6 generation, have, the next ports ... Ports:Headphone output and microphone input combo jack (stereo).One mini Display  Port, supporting 2560x1600 max. 3200x2000 @60Hz.resolutionSupports HP USB Boost (Sleep and Charge) on both ports.AC Smart Pin adapter plug.USB 3.0 ports (2).HDMI  v1.4b supporting: Up to 1920x1200 @ 60Hz  

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RELEVANCY SCORE 80.4

I think I'm being stupid but  maybe not.I plug an hdmi cable into the port of the x360 and windows does not see the dell monitor that is plugged in and working with another computer.I tried rebooting and clicked 'detect' in the display properties but it doesn't see it.What am I doing wrong?

A:Spectre x360 HDMI problem

Hi @eclas ,Thank you for visiting the HP Forums! A great place where you can find solutions for your issues, with help from the community!I came across your post about the Notebook, and wanted to assist you! I have looked into your issue about your HP Spectre X360 Notebook and issues with a HDMI cable connection. Here is a general document on troubleshooting issues with the HDMI connection. With the HDMI cable connected have you restarted the Notebook? Have you tried a different cable? Hope this is helpful. Thanks.





Please click ?Accept as Solution ? if you feel my post solved your issue, it will help others find the solution.Click the ?Kudos, Thumbs Up" on the bottom left to say ?Thanks? for helping.I work on behalf of HP

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RELEVANCY SCORE 80.4

Hi  Hoping someone can assist, I have a spectre x360 connected to a Samsung Smart TV via HDMI.  Screen is recognised OK as the laptop screen flickers when plgging in, problem is that the TV screen suddenly goes blank (black) for no apparent reason then reappears, again for no obvious reason. Tried various different cables and different HDMI ports on TV and all behave the same, this doesn't occur at all when using other laptops connected to the TV using same cables.  Doesn;t appear to be cable led either as wiggling cable and therefore port doesn't seem to affect either the black out or reappearance ? Help !  

A:Spectre x360 - Samsung HDMI

Hi there @BaffledA,  Thank you for joining in on the HP Support Forums and Welcome! I understand that the HDMI from your HP Spectre x360 Notebook PC to your Samsung TV is not working properly.  Did you receive any error messages?Did you see if the HDMI was listed in the Digital Output Device? Here is a document for you called Troubleshooting HDMI Display and Sound Issues. It has three different sections that you can use for troubleshooting:  Using correct HDMI cable for your HDMI deviceSetting HDMI sound outputTroubleshooting specific HDMI issuesCould you please run the Hardware and Devices troubleshooter first. The troubleshooter will help find and fix HDMI issues.  Type troubleshooting in the search bar.Select Troubleshooting.Select View all on the top left corner.Click on Hardware and Devices.Follow the on-screen instructions to run the troubleshooter.Check if the issue persists.Please also try to: Press (Windows key + X)Click on Device Manager.Expand Sound, video, and game controllersRight click on the sound driverSelect Update Driver Software.Once this is done, restart the Notebook twice and check if the issue persists.Also, you could try to: Press (Windows key + X)Click on Device Manager.Expand Sound, video, and game controllersRight click on the sound driverSelect Uninstall.Once this is done, restart the Notebook twice and check if the issue persists.Did this r... Read more

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RELEVANCY SCORE 80.4

Hi all, Im looking for this issue on Google and found about 5 or 6 threads about it. Im sorry to open a new, one but feel free to merge all in one. Before yesterday I purchased a HP Spectre x360 13-ac001na. Everything looks perfect, and almost everything works perfect, but my issue here is to have my laptop displayed on my TV with a HDMI cable (something that any other laptop in the market can do...easy )Spectre x360 doesn't have a HDMI entry, so I went for this little device recommended by other users - LINK- USB (Hub) Works fine- Charger (Hub) Works fine - Although you still get this annoying message reminding you to purchase HP HP and 100 times HP.- SD Card (Bug) - Works fine- HDMI - No luck. It kind of recognises the second screen for 3-4 seconds and then nothing. My question here, before its too late to return the device is:- Is this a known driver issue?- Is this HP locking non HP devices?- Will I be able to connect this HDMI or should I forget about it?Thanks everyone, I appreciate your answers.  

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RELEVANCY SCORE 80.4

I bought the new Spectre x360 (13-w023dx) and a USB-C to HDMI adapter (also HP). The video works fine but the audio is very intermittent if playing through the TV. The audio is fine if I switch it to laptop speakers. I reinstalled the audio drivers and updated the BIOS but that made no change. Any idea what could cause this or how to fix it?  I tested the TV and the cable with another computer (with an HDMI out port) and everything works fine. The only thing that doesn't work is the audio through the adapter.

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RELEVANCY SCORE 79.6

I just purchased an HP Spectre x360 and I am trying to record some videos using a teleprompter.  There is no VGA connector, and there is no HDMI connector.  I have only a USB3 connector on the left side and two USB-C connectors on the right side.  There are no other connectors.  Is there another way to connect my monitor to my teleprompter using Bluetooth or wifi oran adapter cable from USB-C to connect via HDMI or VGA?  I am on a deadline and would appreciate some help.
 
thanks so much
 
 

A:Connect Spectre X360 convertible to TV via HDMI

Hi,These are ones available:http://store.hp.com/us/en/pdp/hp-usb-c-to-vga-display-adapterhttps://www.amazon.com/HP-USB-C-Adapter-P7Z55AA-ABL/dp/B01AS8UEEKRegardsVisruth

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RELEVANCY SCORE 79.6

Hi All, Just purchased  HP Spectre x360 - 13-4007tu in Oct.  Upgraded immediately to win 10 on receipt and updated all the drivers automatically via HP support assistant. Finnaly Got a chance to connect the notebook to my TV via HDMI. However it DOES NOT detect any external monitor except the built-in in the "graphics properties" -"select display". But when I connect to my old lenovo laptop, it picks up the same setting ( TV via HDMI ) straight away I have double checked all windows / Hp updates all latest ; go back and give a few tries and still no-go. Please help as to say the least i am very dissapointed  of HP for such a high-end work machine. The audio has been buzzy and scratchy but not crucial, whereas HDMI is for any presentation etc. Thanks for your help.

A:HDMI not working on brand new HP Spectre x360

Hi @melfes?, Thank you for your query.  I grasp that you are having a difficulty connecting a TV via HDMI to your notebook. You have done all your Windows updates and ran the HPSA.  Here is a link to the HP Spectre x360 - 13-4007tu Software and Driver page to manually check that you have all the updated drivers and the latest bios update. Here are two links that may also be of aid. HP Notebook PCs - Connecting a Monitor, Projector, or TV (Windows 10, 8) HP Notebook PCs - Updating the BIOS. A bios update does have the potential to cause damage. I suggest contacting HP support for assistance with that process. Please contact HP support at Contact HP Support. Please let me know the outcome. Thank you  for participating in the HP Forums! We want to help you as well as others who may experience a similar issue as you. Please consider marking the post that resolves your issue as   "Accept as Solution"   to help other community  members!To show appreciation for my efforts kindly click the   Thumbs Up   below.   Best of Luck!

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RELEVANCY SCORE 79.6

I no longer can extend or duplicate my notebook display to an external monitor using my HDMI connection.I have updated to the latest drivers, tried different HDMI cables, different external displays and even restored my device to the factory settings, but no luck. This question has been posed many times by many others on here but I have not find a solution yet that works for me.Any advice would be greatly appreciated.  

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RELEVANCY SCORE 79.6

Hi all,A month ago I purchased the HP Spectre x360 ? 13-4159nd (ENERGY STAR).I have tried to connect my laptop to an external monitor a million times via the HDMI entrance, but unfortunately without success.The problem is with the laptop, not the screen or HDMI cable, as they work fine on another laptop.  I googled the problem and found other people had the same problem. I tried all the suggestions that were given, but still not working.  I already tried the following:- uninstalled McCaffee- executed all updates via HP Support Assistant- executed all other updates- rebooted Nothing works.Please let me know how this problem can be solved.  Thanks in advance! 

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RELEVANCY SCORE 78.8

Hello, I want to know what is the maximum resolution of the HDMI output for the Spectre x360 15-bl0XX ? I'm trying to connect a monitor using the HDMI plug (direct connection, no adaptater) however while it works at 1920*1080, the monitor says "no signal" when I switch to its maximum resolution of 2560*1440. Thanks for your help !

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RELEVANCY SCORE 78

Hallo allemaal,Ik heb sinds een maand de HP Spectre x360 ? 13-4159nd (ENERGY STAR).Ik heb meerdere malen geprobeerd deze aan mijn scherm op werk te koppelen met een hdmi kabel maar het lukt steeds niet.Het ligt niet aan scherm of hdmi kabel, want met andere laptop werken deze wel. Ik heb dit probleem online opgezocht en daar kwam ik er niet uit. Op fora werden wel tips gegeven, maar niks helpt.Ik heb de volgende tips al geprobeerd:- McCaffee gedeinstalleerd- Alle updates uitgevoerd van HP Support Assistant- Alle andere updates uitgevoerd- Opnieuw opgestart  Ik hoor graag hoe dit opgelost kan worden! Alvast bedankt! 

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RELEVANCY SCORE 74

Hi,I'm having trouble connecting my spectre x360 to my external monitor via the miniDP port.  I have bought a miniDP to DVI adapter to connect to the monitor. When I try to use the "Project" menu in Windows I get no output to the other monitor (on all options in the menu).When I go to the graphics card settings (Intel HD5500) and navigate to the multiple display option I only have a 1 monitor option.I have updated all the graphics drivers. Can anyone help me set this up?Maybe something in the BIOS is turned off or any special settings in Windows that I'm missing? Thank youEliraz

A:External monitor to Spectre x360

Hi @elirazb?,  Welcome to the HP Forums!  It is a terrific place to find answers and tips! For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide:Learn How to Post and More. How Do I Find My Model Number or Product Number?  I understand that you are experiencing a difficulty connecting to an external monitor. Have you done all your Windows updates? Have you run the  HP Support Assistant  to acquire any HP updates? Here is a link to HP Notebook PCs - Connecting a Monitor, Projector, or TV (Windows 10, 8) that may also help. Please let me know the outcome. Good Luck!

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RELEVANCY SCORE 74

I have an HP Spectre x360 13" laptop (X7V20UA#ABA) which has  2 USB C ports and no video ports, running Windows 10. I also have an HP Envy 27S video monitor with USB C input (W5A12AA#ABA). When I plug the laptop into the monitor (using the USB-C cable included with the monitor) the laptop charges, but it never detects the monitor as an additional display. if I open the Display Settings and click "detect" it says "didn't detect another display". I installed the driver from the HP Support website but that did not make a difference. The "HP My Display" app that got installed with the drivers shows that I have a second display "HP ENVY 27 (6CM7xxxxxx)" indicating that it can communicate enough to get the serial number of my display. How do I proceed? Will these products even work together?

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RELEVANCY SCORE 73.2

Hello,  Has anyone connected their HP Spectre x360 Late 2016 to a 4K monitor via the thunderbolt connection with a single cable? To something like the LG 27UD88? I am hoping to get a 4k 60hz image.  Thanks, Sean

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RELEVANCY SCORE 73.2

If I only connect to the 2nd monitor, it runs fine at 1920 x 1080. However connect two at the same time the 2nd monitor can run at 1600 x 900 only. If I try to set a customized resolution (1920 x 1080) in the Intel video adpater app, the app complains "no enough bandwidth".The laptop is i7, 8GB with an HDMI and a mini display port. The model number is 13-4003dx. The 2nd monitor uses DVI input - I tried both ports from the laptop and got the same result.

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RELEVANCY SCORE 72.8

I am still not confident that the Spectre x360 will output 4k on an external screen. I would think there would have to be an option for higher resolution when going to the settings menu on the machine. It would be great if someone that has the Spectre could let me know if there is any option for higher resolution in settings for an external monitor. I am debating how necessary 4k is for my needs and if it would be worth the extra cost and potential problems. I say problems becuase I saw where Bestbuy offers a 13'' spectre with a 4k screen and yet there is no mention of a 4k screen option on HPs website. Is the 4k version discontinued due to technical issues? I have noticed even 1900x1080 content seems to look better on my Samsung 4k tv. I have a camera that has 4k movie capability and this is the only reason I want a 4k screen even though I rarely use this option. I am thinking I can still edit 4k media even though it will not display in 4k. I could copy it to a dvd to display on tv.  I really like the specs of the x360 and am hoping there is a practical work around to display the little 4k content I may use.

A:Issue not resolved concerning Spectre x360

The settings menu will only have options for the resolutions enabled for monitors actually attached. I actually have a Spectre 13, which is essentially the same motherboard, with a 1920 x 1080 built-in screen, and have connected it with a USB-C to DP adapter to my 4K monitor and it displays at 4K.  If the only monitor is the built-in 1920 x 1080 full HD screen that is the highest resolution settings will show until you attach a higher res monitor.  I also am a bit underwhelmed by 4K at the present but it is the future. 

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RELEVANCY SCORE 72.8

My hp spectre is less than two years old. The past 3 days the keyboard has been malfunctioning. A full disc cleanup resolved the issue at first and gave me back a fully functioning keyboard. When I opened my laptop tonight all of the keys between a and enter did not work, besides the letters g and h. I ran a scan and received the failure id: U4QKMQ-7QP8HU-MFPWMF-G06C03 I have tried every single solution in the guided tutorial given by HP support and tried upgrading the BIOS, nothing works. My product ID is K6C19AV

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RELEVANCY SCORE 72.8

I have had my notebook for about 8 months. From almost the beginning I have been having a small glitch with my touchpad. Sometimes when I highlight text to be copied and pasted (especially more than a few lines), I lose touchpad control. The only way I've found to get it back is to put the screen down - briefly, like a second - and then lift it back up. Driver is updated. I have tried uninstalling and reinstalling. Problem still present. Any help would be greatly appreciated!

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RELEVANCY SCORE 72.8

I have had my notebook for about 8 months. From almost the beginning I have been having a small glitch with my touchpad. Sometimes when I highlight text to be copied and pasted (especially more than a few lines), I lose touchpad control. The only way I've found to get it back is to put the screen down - briefly, like a second - and then lift it back up. Driver is updated. I have tried uninstalling and reinstalling. Problem still present. Any help would be greatly appreciated!

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RELEVANCY SCORE 72.8

I think the usb-c ports on my Spectre x360 convertible laptop are faulty. I just bought the computer at Best Buy in late Dec. 2016.  The reasons I think this may be true are: Whenever I move the laptop while the usb-c is plugged in to an external monitor, the monitor temporarily disconnects, even though the movement may be slight.A couple of times per week, I will find that the laptop did not charge overnight, even though the charger was plugged in. The computer will begin charging once I unplug and replug the power cord.I have had great difficulty connecting to an external monitor, which works fine with other computers. I have tried multiple usb-c converters (one for hdmi, one for displayport, and now, a universal hub that connects power, hdmi, and usb in one place). I have also tried different hdmi and displayport cables, so the problem is not with the connectors or the cables. The monitor cuts out frequently (when the computer is moved, but also when it is not being touched).  Many times, I will plug the hdmi or displayport cable in to the computer, and the monitor simply does not receive a signal. If anyone else has experienced similar issues or may help me figure out how to fix these issues, I'd greatly appreciate it. Thank you.

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RELEVANCY SCORE 72.8

I received a Spectre x360 about a week ago now, and have noticed that under even light use (only 2-4 chrome tabs open) the bottom of the laptop gets hot and under moderate stress (watching a 1080p YouTube video) the bottom gets practically untouchably hot. I had heard that it got "warm" under medium use, but this seems a bit unusual, especially for a "premium" laptop.  I've looked around on the forums to see if there's something I can rectify, so have tried updating the BIOS to no avail. I also doubt there is any dust clogging the fans, considering the issue has been occurring since day 1. Is there anything else I could try without having to open it up, such as a way to make the fan kick in sooner, as I'd hate to send back what is otherwise an excellent laptop.

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RELEVANCY SCORE 72.8

Hi, I have bought my HP Spectre x360 Convertible for a week and I have an issue with the screen hinge.When I open or close the screen, one of the hinge makes a low noise like it is cracking. After I checked on it, I realised that the hinge are slightly uneven, which makes it touch the metal body. Not sure if this will makes an issue later on, but it already makes a scratch on the metal body when I open or close the lid. The sounds it makes is unpleasant to hear as well.Is there any way to fix this problem?Thanks  Regards,Syed

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RELEVANCY SCORE 72.4

Please help. I bought a cable on line - it says a convertor    ' HDMI to 15 Pin VGA Male Converter Adater Monitor Video '  I plugged it in   and  NOTHING..    The Monitor    (  VGA )   says ' Check Video Cable 'andThe laptop, notebook,  ( HDMI )  won't acknowledge - cant find anything connected.   Both are HP.   Please could somebody help.     RegardsIrene

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RELEVANCY SCORE 72

Hello,I have bought a Spectre X360 with core  i7, 8 GB RAM and 256 SSD. It says that the battery is up to 12 hours. However, my laptop have not been staying more than 6 hours and it's quite hot. Most of the time I just let it runs a BlueStack app. I have made a test as below:DESIGN CAPACITY 55 mWhFULL CHARGE CAPACITY 55 mWhCYCLE COUNT - Battery life estimatesBattery life estimates based on observed drainsPERIOD     -     ACTIVE AT FULL CHARGE - ACTIVE AT FULL CHARGE2015-06-17      4:10:03                               -   4:10:03 -2015-06-18      5:13:26                               -   5:13:26 -2015-06-19      3:55:11                               -   3:55:11 -2015-06-20      4:15:07                           ... Read more

A:Spectre X360 battery life issue!

Greetings for the day dqthehoang, Regarding the battery life and battery backup that has been mentioned here, when the unit says battery upto 12hours, on a idle situation the battery life is upto 12hours or when you are using minimal applications, There are certain applications which would use more battery power, check when you are using any particular application if the battery drains, try updating BIOS through HP.com and Try running battery test through HPSA to check the functionality of the battery, Perform battery calibration on a timely manner to keep the battery in good shape. Regards,Zoan  Please click ?Accept as Solution ? if you feel my post solved your issue, it will help others find the solution.Click the ?Kudos, Thumbs Up" on the bottom right to say ?Thanks? for helping!

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RELEVANCY SCORE 72

I have purchased the HP Spectre x360 recently and in general I am very happy with this ultra book. There is however an annoying problem that randomly occurs. It seems like a ghost is touching the screen and it is not possible for me to continue working, unless I put the machine to sleep. Please see below Youtube link: https://youtu.be/E1pLHSWV14o Please could you advise what I could do!

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RELEVANCY SCORE 72

I brought HP Spectre x360 one year ago, it is a refurbished product, i had a mother board issue after 3 months and it got resolved my sending the product to HP service and after 4 months fan started to make a buzzing sound, i am not sure it is a fan sound, but it resembles the fan sound .my warranty got expired and i don't know what is the solution for this! can you please come with a solution.

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RELEVANCY SCORE 72

I've had a handful of issues with my Spectre but this one is definitely the most annoying. While listening to music, particularly on YouTube via Chrome, the audio playback freezes when either a new video is automatically or manually played. This is characterized by the video being stuck at 0:00, and no sound can be played from the browser or the system itself. The only way to "fix" this is to right click the sound icon, go to playback devices, and disable/enable the "speakers" device (Intel Smart Sound Technology). This has been getting much worse in recent time, where I'll have to disable/enable the speakers device after almost every video I watch. This isn't a problem at all when my Spectre it connected to my monitor via HDMI (in which the speakers are connected to my monitor, so I get the audio that way). It's only a problem when I'm using the notebook speakers or earphones via the earphone jack. Has anyone who has experienced this issue been able to fix it? I've tried updating the sound drivers but have had no success (and don't even get me started on the garbage DTS control panel bs). Any help with this would be much appreciated.

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RELEVANCY SCORE 72

So I just got my 4k spectre and noticed while installing some applications that they open very small windows which are barely readable.  the fullscreen button on the toolbar is greyed out like they are already there. I guess this is a scaling issue?  Steam, lastpass, scrivener - all are unusable as is. anyone know what the problem is or how to fix it?  I can't use the computer if it wont run the programs i need!  thanks!

A:HP Spectre x360 15.6" application scaling issue

Hi @dystopias,Welcome to the HP Support Forums! I understand you are having an issue with some app load too small. I will be glad to help you. HP has not control of how the app was designed. I would suggest lowering the resolution or contact the manufactures of the App. Please keep me informed of how things went. If you require further assistance, let me know and I will gladly do all I can to help you.Please let me know if this resolves the issue by marking this post as "Accept as Solution".To simply say thanks, click the Thumbs up below! Thanks.  

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RELEVANCY SCORE 72

Hi there, I am having an issue with my touch pad on the spectre x360 where if I try to make slight movements (i.e. a very small swipe or movement of the cursor) the cursor automatically snaps back to the position it was in before I touched the pad.  This makes precision extremely difficult because I have to make a larger swipe and then bring the cursor back around to what I want to click on in order for it to not snap back.   I have updated all the drivers for the system and I have tried cycling on and off most of the Synaptics settings to no avail.   I performed a screen capture so you can see the snapping I am talking about (it is a little hard to see because the screen capture is low fps).  http://screencast.com/t/mBEJCmmWge6 Does anyone have any suggestions for this?  It is extremely annoying and would greatly appreciate any help!  

A:Spectre x360 trackpad snapping issue

Hello @vyse5090 ,Thank you for visiting the HP Support Forums and Welcome. I have read about your HP Spectre x360 Notebook and mouse pointer freezing or snapping. Thank you for the screen shot and I do see what you are talking about. Here is a document on how to troubleshoot the mouse and Touchpad sensitivities. I would restore the defaults on the TouchPad.Hope this fixes your issue with the mouse.Thanks.





Please click ?Accept as Solution ? if you feel my post solved your issue, it will help others find the solution.Click the ?Kudos, Thumbs Up" on the bottom left to say ?Thanks? for helping.I work on behalf of HP

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RELEVANCY SCORE 72

I've had the HP Spretre x360 for a good couple of months now, and I was loving it until one of the keys on the keyboard key begin to stick, specifically the "tab" key. I popped it off thinking no harm would be done (not a smart move), but I think I might have damaged the very small plastic hooks that were holding it in. This is my first Ultrabook, and I had no idea that the construction for the keys was so fragile. Anyone with sticking keys on this machine should not pop off the keys or risk damaging those small plastic hooks you can see in the image below (that got rotated for some unknown reason).  If anyone from HP could tell me how to get a new "TAB" key, that would be great. Also, guidance  about putting a new key would be nice too.  Those with sticking keys should be cautious if you plan on taking the keys out.  The Product Model is HP Spectre x360 - 13-4002dx.  

A:HP Spectre x360 Keyboard Issue: Sticking Key (DO NOT POP OFF...

Hi @Leo2216, Thank you for posting. I have read your post, and I understand that you want to replace the Tab key since the plastic hook was broken when you tried to fix the stick key. I want to assist you in this matter. Here is the link to order HP parts: HP Notebook PCs - Ordering HP Certified Replacement Parts On the page 38 of the maintenance and service guide, you will find the process of how to replace the key boardHP Spectre x360 Convertible PC Maintenance and Service Guide The link below may help too:HP Notebook PCs - Notebook Keyboard Troubleshooting (Windows 8) Let me know if you need further assistance.Have a good day!

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RELEVANCY SCORE 72

I bought the Spectre x360 about a year and a half ago. I'm a college student, and this was a major expense for me. Yesterday, the computer stopped charging and eventually died. When I try to turn it back on, the power LED blinks three times, but the computer will not boot. I tried a hard reset, but it did not work. After doing some research on this forum, I realized that I have very similar issues to other people who discovered motherboard problems. The price of the motherboard is nearly that of the computer. For a top of the line (and again, expensive) computer like this, I should be able to use it for more than a year and a half before experiencing such a major technical problem. Finals are coming up, I have important documents stored on this computer, and I really need this to be resolved quickly. 

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RELEVANCY SCORE 72

Hi i am wondering why hp did not update hp spectre x360 13 touch pad drivers since sep 2015. I found that almost all other laptops have four finger gesture to swap vitrual desktop but spectre x360 is the signature edition of Hp and still they are missing this. I tried to manually download click pad drivers from synaptics website, i can successfully install it to my laptop but at the clickpad settings still show me the old version.   

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RELEVANCY SCORE 72

Hi,

I have an HP Spectre X360 which I bought less than a year ago.
The computer was functioning perfectly up until a couple days ago, when I turned it on and noticed the display not working correctly. It is hard to describe the problem, but basically there is very intense burn ins, which are especially pronounced around the edges, and there is also severe display lag. The colours in general are also inaccurate and look unusual. Videos are practically impossible to watch (everything looks extremely dark, and colours look almost inverted).
The laptop is an HP Spectre X360, with 8 GB RAM, 256 GB SSD, i7 Processor, and Intel HD 55o0 Integrated Graphics.
At this point I'm not even sure if it is a hardware or software problem.

Thanks for any help guys, I always do appreciate your help.
Thank you.
 

A:Unusual Display Issue on HP Spectre x360

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RELEVANCY SCORE 72

 I have it hooked up with HDMI (brand new gold plated cable). The text especially is blurry/fuzzy and the screen doesn't take up all the space it should - about 1/2" at the top and sides, bottom is ok. The guy at View Sonic support said it was a video card issue and I would have to figure it out with HP or Intel. Can anyone help me? I have Intel HD graphics. The monitor is Viewsonic VX2270-Smh-LED. It's 21.5" 1080p frameless IPS display.

A:Trouble with Spectre x360 and Viewsonic Monitor, blurry text...

 Hi @butlerll, Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!I came across your post about the Notebook, and wanted to assist you! I have looked into your issue about your HP Spectre Notebook and the HDMI port not working correctly. Try running the Windows updater Tool. Here is a link to help troubleshoot the HDMI Display. If the Notebook is not having an issue displaying anything on the Notebook screen, it is not a graphics card. Please get back to me how this goes. Thanks for being a part of the HP community. Please let me know if this help resolves the issue by marking this post as Accept as Solution.  Thanks. 

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RELEVANCY SCORE 71.2

Hi there I own a HP Spectre x360 - 13-4070nz (ENERGY STAR) and I just acquired a Bluetooth Headset from Bose, the new Bose QC 35. The headset works like a charm any Windows 10 PC I tried (Dell XPS13, Lenovo Yoga) and with my Android Nexus 5X. However, I have a blocker issue if I use it with the Spectre x360. Pairing works, even if I had to repeat the process several times. Once paired, listening to music works mostly fine ? in stereo mode.The problem arises when I try to perform a call. The problem is the same with any program, Skype, Skype For Business, Skype Preview or my Softphone (Bria). I can hear the counterpart, but they can only hear a really loud static noise. I tried an Echo / sound test service with Skype, and the recorded sound is exactly as my counterpart described. I can record and attach it if you want.I have updated all drivers, soundcard, Bluetooth, BIOS, I have updated from Windows 10 to Windows 10 Anniversary update, and I have update the QC35 from 1.0.3 to 1.06. Nothing helps. I have tried all possible setting configuration, remove the Bluetooth device, added it again etc. Still static noise.It is clearly an issue with the Spectre x360, and as far as I know this model had several other Bluetooth issues before. Therefore my question to HP: could you please look into it and update the drivers to support the Bose QC35, which is a hit on the market?Thank you and best regards

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RELEVANCY SCORE 71.2

Hello, I just bought a new Spectre x360 (13-4101dx, pre-loaded with Windows 10) and I'm having issues with the Synaptics touchpad. After a Windows update, the driver was updated to version 19.0.12.95.  I have reverse scrolling disabled but for some applications, the two finger scrolling is still reversed. Applications like Google Chrome and Device Manager work fine, the reverse scrolling is disabled. However, for applications like Windows settings, Microsoft Edge, and pretty much everything Windows-related, it seems to be permanently reversed. Also, every time I restart my laptop, all of the settings are reverted back to default. Now, on my HP Envy 15-j000, I have the same driver (19.0.12.95) and I don't face the same issues with reverse scrolling being "permanent" on Windows-related applications. However, the settings do still reset itself after every reboot. How can I fix this? Will Synaptics be releasing a fixed driver for this or am I just missing something? I absolutely hate reverse scrolling and only a small handful of my applications actually run with it disabled...











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A:Spectre x360 (13-4101dx) Synaptics Touchpad Issue

I have this same issue with my HP OMEN using driver 19.0.12.95, windows update says this is the latest driver. Scrolling remains inverted in some apps/settings.  I fixed this issue by reverting to an older driver (18.1.30.2), scrolling is now uniform. Kinda annoying that I had to fix it this way, but I had to go the HP Omen driver/support page and download the driver for the synaptics touchpad (even though HP's website insists you use Windows update for Windows 10). I then had to install the old driver, go into device manager and roll back the driver to 18.1.30.2 - you have to do this otherwise Win 10 will just use the latest driver. After that you can change the setting in the synaptics clickpad settings and it will be uniform. This was what worked for me.

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RELEVANCY SCORE 71.2

when windows resumes after a Suspend the touch pad Synaptics have problems: the two built-in buttons do not work and sometimes does not work the double click on the pad. The problem is solved with a system restart

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RELEVANCY SCORE 71.2

I purchased myQC35's 29 Aug 2016 and my experience is the same - no problem in Android, no problem with sound from video etc on Windows 10 on, HP Elitebook 840 G2.  But just static from the the QC35 microphone in ZOOM and Skype calls on the HP Elitebook 840 G2 - I have tried the most up to date MicroSoft supplied Bluetooth drivers and also tried the HP support site drivers - same result. 

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RELEVANCY SCORE 71.2

Hello,I've recetnly bought brand new hp spectre x360 13and it has a obvious problem with a battery.  The battery is getting drained when the laptop is shut-down(yes, complytly shut-down not in a sleep mode). It can drain about 8-10% battery per night, what is kinda annoying and unacceptable for high-end laptop.I'm wondering if this is due to a problem with the battery or if it is caused by some kind of setting that causing the computer not shut-downing properly.I've already disabled USB power option in BIOS. It didn't help.  Would really appreciate your help. I think this is not a common thing in a new laptop.

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RELEVANCY SCORE 71.2

 So I got a brand new13 inch HP Spectre X360 on August 24. I really wanted this laptop over the Mac because I felt it was lighter than a Pro, more powerful than an Air, had a great display, plus was more vessatile than the two due to its rotation capability.To my disappointment, I quickly found out the trackpad seemed loose (you could feel a slight rattle by lightly pressing down the middle). 15 days later, I exchanged it at Best Buy only to find, low and behold, my new one having the same exact issue with the trackpad. Not only that, but I feel that even the screen hinge is ever so slightly loose. Not that it moves in laptop, tent, or presentation mode -- but when I type quick I feel the screen shake just a tiny bit. Moreover, when in tablet mode, the two halves of the computer (the screen and back of the keyboard underneath it) don't stick together. They pry apart about an inch. I called HP and they said it could be my particular local Best Buy bought a bad bunch or something? I did see other threads on here with people complaining about the trackpad, and some have suggested that there are some 'malfunctioned' unitss and that if one were to keep exchanging, they would eventually get a good one. I also have slight cackling of speakers without headphones when playing music. So should I exchange for a second time? Would Best Buy be upset -- do they have a limit on this sort of thing? And if it helps, I have the three year warranty/Geek Squad tech support package... Read more

A:HP Spectre X360 loose trackpad and hinge issue?

@daned

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 70.8

I have a HP Spectre 13 Ultrabook (Model No. F5C93EA#ABU) originally shipped with Windows 8.1 64 bit.About 2 months ago it was updated to Windows 10 64-bit with no great problems (update in place).Recently I observed that the external HDMI port no longer works when trying to connect to a TV. I have since tested many combinations of external monitors and cables together with other laptops and proved the problem is with this laptop, We have updated windows 10 to the latest aniversary update to attempt to fix the problem and have also uninstalled and reinstalled the Intel Gaphics Driver which is currently at version 10.18.15.4248. This the latest driver is as posted at the HP website and tends to the be the version that is also automatically installed via windows update.  I notice that actual baseline release date of 10.18.15.4248 is August last year. Intel have many later non-OEM versions but this is the latest HP OEM version. I am at a loss on how to fix the problem and have had to resort to a plugabble USB3 to HDMI adapter to provide external monitor support. 

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RELEVANCY SCORE 70.4

HiI have the HP Spectre 13-4129na x360 Convertible Laptop WINDOWS 10Intel i7-6500U, 8 GB RAM, 512 GB SSD, Intel HD 520 Graphics Card, 13 inch Quad HD Touch-Screen,  I have used it for less than a week in total and despite: lowering the screen brightnessTurning off all apps (from startup)Turning the power options to balancedupdating biosupdating driverstesting battery in the HP softwaretesting battery in bios  The maximum I get from the battery is 3-4 hours despite a claimed 10 hours plus. (that's general browsing, listening to music not labour intensive thing either.) It gets very hot. (I can live with that, but the battery length is impossible.) Please, I think I've tried everything.    

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RELEVANCY SCORE 70.4

Hi!Have an issue that the screen is flickering. Usually the bottom half and its seems to stop when I turn of wifi (flight mode) . I have tried different drivers and made sure the Bios is updated to the latest version.  It comes and goes and get more intense in certain situations but always stops directly when I turn on flight mode. Tried with different combos of WIFI (abgn) but only turning it off seems to work.  It can begin after a few minutes or an hour and can go away for hours and then come back.  For me it seems as its insufficent sheilding or something like that.   Is there some driver that can solve this or is it an hardware issue? I really like this machine but its really anoying with an error like this!  I have been reading and can see that I'm not the only one with this issue.  

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RELEVANCY SCORE 70.4

I installed some apps and programs and some of them look a bit off. For example, Arduino looks pretty small and has a very small interface/window. The same for Popcorn Time and when installing Solid Works, the installation window is so small you can barely read the information.  I tried changing the resolution, updating the BIOS and Graphic Drivers but nothings seems to be changing. Does anyone have the same issue? Has anyone solved it yet? Thanks 

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RELEVANCY SCORE 70.4

Hi Folks,    I have a spectre X360 and I am really happy with it.  Great product.  I recently updated the bios and it was really nice to be rid of the glowing keyboard light LED. There is an issue that has popped up though which is incredibly frustrating, like incredibly annoying, and I was wondering if anyone else has noticed this.  The keyboard response to typing a double letter (such as the t in letter) has gone down.  In other words my typing speed is now limited because the keyboard isn't as sensitive as it was prior to the bios update.  Does anyone know of a setting somewhere where I can increase the sensitivity of the keyboard so I'm not constantly going back to correct a missing double letter?  Please! argh it sucks so bad.  It has ruined my experience with this machine.  -Sam

A:spectre x360 keyboard issue after recent bios update

Hello @Sam_A? ,Thank you for visiting the HP Forums! A great place where you can find solutions for your issues, with help from the community!I came across your post about the Notebook, and wanted to assist you! I have looked into your issue about your HP Spectre x360 and TouchPad sensitivities not working correctly. Here is a document on how to troubleshoot the Touchpad sensitivities.If you will go to the section on Adjusting TouchPad pointing sensitivities it should help resolve the issue. It also shows you how to restore the default setting that could help as well.Hope this fixes your issue.Thanks.

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