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XPS15 9550 - Slow scrolling and page loading in Chrome on external monitor

Q: XPS15 9550 - Slow scrolling and page loading in Chrome on external monitor

I'm using an external monitor that scales at 100% (1440p 32"). The internal monitor is 4K, so scales at 250%. In a day I might need to plug and unplug the external monitor (from HDMI port) several times, and after a few times, it seems to struggle with switching between the scaling of external and internal monitors. On Chrome, for example, scrolling sometimes is noticeably lagging, and new pages will flash multiple times as they are loading. Moving Chrome over to the internal monitor (with 250% scaling) and everything seems to work fine. Restarting Chrome doesn't change the issue. A whole reboot is necessary.
I would guess it's a driver issue. I also have light screen flickering, though I only notice it when not using the external monitor.

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RELEVANCY SCORE 200
Preferred Solution: XPS15 9550 - Slow scrolling and page loading in Chrome on external monitor

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

RELEVANCY SCORE 94.4

Hi all, 
can anyone tell me or point me to a source that will give me clarity on the question if the GTX960M in the XPS15 9550 does support NVidia G-Sync via the USB-C/TB3 Port? Of course I would need an adaptor from USB-C to DP if the Screen only supports DP as Input but the question here is about the G-Sync capability of the XPS15/the GTX960M. 
Thanks in adance
Regards

A:XPS15 9550 - NVidia G-Sync on External G-Sync Monitor

According to nVidia, the minimum GPU for G-sync is the GTX965m.
www.geforce.com/.../system-requirements
The notebook mainboard must also support G-sync  -- something I suspect the 9550 does not.

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RELEVANCY SCORE 87.6

Hi,
How to connect a xps15 9550 to a 4k monitor maintaining the 60hz  seen that there isn't a displayport?
Thanks

A:How to connect a 4k monitor to a xps15 9550?

USB-C to dp cable...  I use one for my XPS15 9550 to the Dell p2715Q monitor.  Works fine.

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RELEVANCY SCORE 84

I am a engineering student and i ve been working on my project with MATLAB. last wednesday I finished my class and back home for the project, it took me almost 20seconds to open matlab. and the processing speed goes real low like taking 5seconds to open the task manager and stuck when im typing
swear to god its not like this last month. i bought it only for a two months everything goes well. I installed nothing  let alone  dropping or any damage to such expensive lap. just suddenly the speed collapse. i did the recovery for disk C and issue still exists. I run all the test even asked for remote diagnosis and the technician says it seems normal(***!)
I thought it might be hardware issue. Now im asking for help if anyone knows whats wrong with my lap. sending back for repair is my last choice since I really need it for my project. 
appreciate !!!!!!!!

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RELEVANCY SCORE 80

I have an ASUS G75 running win8.  I have lots of RAM and a good internet connection (I get about 38Mbps down and 5 up).  My problem is page loading.  It can get painfully slow, specially if the page is ad heavy, but even pages that are short on ads can take 20-30 seconds to load.  I suspect I am having a problem with either Java or Flash, but don't know how to check further.
 
Any suggestions?

A:Slow page loading IE11 and Chrome

Hey ArcticPrince,

Are you getting this issue on another browser such a Google Chrome or Mozilla Firefox?

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RELEVANCY SCORE 75.6

When scrolling in Windows 10 using the trackpad of the XPS 15 9550, sometimes scrolling is extremely slow. (You can scroll, and physically sit back and wait for the scrolling to finish.)
I noticed this in windows which contain a treeview (e.g., the left pane of the Windows explorer, foobar2000 album view), and not (yet) in other windows (e.g., Chrome, or the right pane in the Windows explorer).
When plugging in an external mouse and using this to scroll, this does not occur, indicating a possible issue with the trackpad drivers or settings?
Is anyone else experiencing this issue?

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RELEVANCY SCORE 75.2

I am currently experiencing a problem that is driving me nuts. Whenever I go to a web page on Chrome, and reading it, the browser will suddenly jump (scroll) to the bottom of the page. It does this un-commanded. It does this without me touching either the mouse, nor the laptop surface. The laptop is a Lenovo Y580. It makes it almost impossible to read a webpage without using my mouse to go back to where I was reading. What am I doing wrong? Thanks for your assistance.
 

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RELEVANCY SCORE 70

Hi All,
My Dell XPS15 9550 went black screen while using MS Office (Outlook) and after that cannot turn on; once press the power button, show power light for several seconds and gone.  Nothing on screen, no beep, no fan running, just power light only.  Tried all posts suggested procedures and failed. Detach battery, drain all power left, Ctrl+Esc then pluin power, also the same.
PLEASE PLEASE Help me!  I can do NOTHING without this computer.

A:XPS15 9550 not turn on

Hi NavMvo,
Thanks for posting.
Apologies that your computer is not working as expected.
Have you tried connecting an external monitor?  What were the results?
Please perform a systems diagnostics test by pressing F12 at startup, or by running Dell Support Assist.  Make a note of any error messages, then post back so the experts here can assist.  

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RELEVANCY SCORE 70

Hi All,
I have a XPS15 9550 laptop (with the 1TB SSD option)  The SSD is installed in the conventional storage bay.   I ran the intel rapid storage app and it implies there is another SSD bay inside, but currently empty.

Here's a screen grab.  I think the empty internal port is for a mini SSD 'stick' type hard drive.  I think it's an "M.2" type slot but I'm not sure.   Would one of these fit?

A:Insert another SSD in XPS15 9550?

Hmm.  That big File icon was supposed to be a link to an amazon.co.uk search for "M.2 SSD 1TB".  Sorry about that.

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RELEVANCY SCORE 69.2

Anyone Successfully install Ubuntu 16.04 on an XPS15 9550?

I have 15.10 working great. It took a lot of work to get it working this good.

When trying to upgrade my kernel to 4.5, it was unbootable. That's why I'm hesitant. 

A:Dell XPS15 9550 Ubuntu 16.04

It took a lot of effort to install 14.04 on this machine. I'm not sure if it would be easier to do so for 16.04. I don't really want to touch those system settings/

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RELEVANCY SCORE 69.2

hi,
the sound of the laptop works fine, but when I insert the headphones jack the sound goes away. 
even if I remove the headphones the sound doesnt come back. I have to restart the computer to have the sound back (both with or without headphones). 
any suggestion?

A:XPS15 9550 sounds goes away when using headphones

Hello. It seems to be a common problem with that model that Dell has not addressed. See this thread, XPS 9550 Headphone/audio issue.

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RELEVANCY SCORE 69.2

I was so pleased that I could finally afford to buy a top of the range laptop.
After years of building my own PCs to a budget, price was finally no object.
So £1600 later, I'm happy, right? No. I'm not. This computer is a pile of *** and I hate myself for having parted with so much money for such a poor product and, more importantly, such poor service from Dell.
- Dell Premier Color - update install wouldn't work. Uninstalled it completely on the advice of Dell techs as a 'just try this', so now I don't even have the old version.
- Can't save things easily to Desktop. I've stopped that many Services - from Dell ones, to Intel ones to Nvidia ones, based on advice from forums across the internet - yet I still get the 'working on it' blank from Windows Explorer when I try to save things to Desktop.
- When I turn my external 4k monitor off and then back on again, all the windows which were left open (the laptop itself doesn't get turned off) are reduced in size as if they've been viewed on the laptop screen. So I have to move them all about and resize them again. Used to be ok - changed after a BIOS update.
- Had to wait six months from laptop launch for the appropriate USB-C adaptor to be available (so that I could have a wired network connection). I think the webstore link for it online is still broken; I only found out about because I moaned at one of Dell's sales chat bots. Ordered it; delivery promised in 2 days. Took... Read more

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RELEVANCY SCORE 69.2

I have a XPS15 9550 and spilled tea (chinese tea without any sugar) onto the laptop back in early August!  I ordered a certified refurbished motherboard from eBay and installed it.  I have the following issues:
It has taken very long time to complete the POST and it has trouble doing the restart. 
I am also having issue with my wifi as the connection keeps dropping out.  This issue is repeatable both at home and work.
I suspect that I have to do some changes to the BIOS setting and I would like to find out if I can get a copy of the correct BIOS setting for this laptop?
I also have a working XPS 13 9350 and I am not sure if I can use the BIOS setting for this 9350 laptop for reference and make changes to the BIOS setting for 9550?

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RELEVANCY SCORE 69.2

Hi, my old laptop XPS L502X had a key on the top row to turn off the display.  This would enable me to trun off the screen, while things downloaded in the background.  My new laptop doesn't have this key.  Is there a way you can turn off the display?

Thanks

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RELEVANCY SCORE 69.2

Hi,This is kuiyoung. I had service few month. I forgot when it was. That time your technician came to office and changed motherboard. But when Im using it, suddenly it starts flicking and get error message that pc went to wrong. It's been two weeks. Strongly I think this one has problem and I don't wanna repair anymore. Because as you can see, I requested several times to repair this notebook. I'm really sick of it. I really don't think this one has virus. Thus I don't wanna install any program to wasting my time. I hope that you understand my situation. Thus I wanna refund or change new one. If you refund I would be more happier than change new one happy. Because after changing new one, same problem, I won't call you guys again. I will definitely buy other brand. It was my first time to buy Dell laptop. Really disappointed. I hope other people won't make same problem like me. I used to use other brand and never had problem.

A:XPS15-9550, screen flicking

Per Dell policy;* A refund is only possible if requested inside the FIRST 30 days from the original invoice date.* Any system exchange after the first 30 day will be a refurbished, not new.At this point, all we can do on this Forum is troubleshoot the flicker issue. If we diagnose that hardware is at fault, you would then contact Technical Support to arrange either parts replacement or refurbished system exchange.* Reinstall our Intel HD graphics driver* Restart the laptop when finished* Reinstall our Nvidia GTX 960M graphics driver* Restart the laptop when finished and retest

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RELEVANCY SCORE 68.8

We're encountering scrolling issues with Excel 2013 (and 2016).
What we mean by that is graphic distortions (blocks of black) appearing on the worksheet during the scroll action.
It happens almost exclusively on the externally attached monitor.
Even after the scrolling action is finished the blocks of blacks will persist and will obscure the data in the cells. Generally only opening the worksheet anew will correct the issue (until scrolling is once again initiated)
This is on a new Dell XPS 15 (9550) running Windows 10.The monitor is a Dell U2717D connected via the HDMI.
We've done quite a bit of troubleshooting but before describing in detail we wanted to know if anybody had seen something similar?

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RELEVANCY SCORE 68.8

Whenever I run an external monitor (only) on the laptop's HDMI connector or a VGA adapter on the USB-C connector, the screen regularly goes black for a few seconds and the speaker beeps. Sometimes, not often, the resolution of the external screen will have changed when the monitor comes back from black.
I just updated the BIOS, chipset, and video drivers from the Dell download site.
The external monitor is an ASUS VW266H.

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RELEVANCY SCORE 68.4

I keep getting a DRIVER_POWER_STATE_FAILURE blue screen right after Windows 10 has booted.
It always seems to happen when I move from network to network, eg. If I am working on my home WiFi network and then take my laptop to my work place I will get the DRIVER_POWER_STATE_FAILURE blue screen and vice-versa.
The machine will boot fine however if I've not travelled to new network.
Any ideas, it's a really annoying problem.

A:XPS15 9550 DRIVER_POWER_STATE_FAILURE blue screen

You will need to find out some more info somehow.  One way might be to check the BlueScreen message with the square barcode.  On the bottom of the text it might mention some file involved.
For instance, when I had an Intel Dual Band Wireless AC 3165 card installed, I was showing a problem with Netwtw04.sys.
Are your getting any dump files as either Memory.dmp or mini-dump files which would be in a mini-dump folder?  Do you know how to set your system to use the smaller mini-dump files if you have not already done that.

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RELEVANCY SCORE 68.4

Hi,
I have an XPS 15 9550, bought half a year ago, and today I just noticed there are several dark stripes at the right side of the screen. Very obvious under the white background. Is there anyone else who has the same problem? 

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RELEVANCY SCORE 68.4

I am having start up error after a windows update.
Error message box display:
Windows could not complete the installation. To install windows on this computer, restart the installation.
Could you assist on this?
Thanks

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RELEVANCY SCORE 68.4

The Intel HD Graphics 530 driver version 21.20.16.4590 permanently blue screens with the message:
VIDEO_TDR_FAILURE igdkmd64.sys
I managed to roll back the driver fast enough only in low resolution mode and with the touch screen, the flickering prevented me from using a mouse.
Working driver: 20.19.15.4483
Please stop distributing 21.20.16.4590
Cheers, Rob

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RELEVANCY SCORE 68.4

Hi,

I have previously bought a Dell XPS15 in may 2016 but had to return it due to faulty Bluetooth adapter. I did really liked the laptop though. I planned to purchase another one but it seems the issue is not resolved yet as there are lots of complaints about it! Is there any update on this?

Regards

A:Dell XPS15 9550 Bluetooth adapter

What issues were you having with Bluetooth? I got my 9550 last December and had one Bluetooth issue with it. I am using a Bluetooth keyboard. A couple of months ago the keyboard was suddenly dropped and I had trouble getting it recognized again. Eventually I had to re-pair it and it has worked well ever since.
JohnD

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RELEVANCY SCORE 68.4

Hey everyone,
Unfortunately, the port on the 9550 is HDMI 1.4 (max resolution of 1920x1080 for external monitors). I recently purchased a Thunderbolt to HDMI 2.0 adapter in an attempt to get around this, but I have not been able to figure out how to get any higher resolution so far. According to the NVIDIA control panel, outputs to both the screen and the HDMI port are being handled by the integrated graphics, which I suspect might be part of the problem. Still no luck after changing the default GPU in the global settings to the NVIDIA processor.
Has anybody had any luck getting their HDMI output set to run from the NVIDIA GPU?
Note: This is the model with the FHD screen (1920x1080 native resolution).

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RELEVANCY SCORE 68.4

Hi,
1) I had purchased a Dell XPS 15 (9550) in Singapore on 19th March 2016
And bought an extended warranty of 2 years (1+2) on the same day from
Dell Global B.V. (Singapore Branch)
Funan Digital Life Mall
Dell Direct Store Funan
109 North Bridge Road #30-26
Singapore 1790972) I bought the laptop on 19th March'16
But the warranty on Dell>My Account shows start from 13th March'16

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RELEVANCY SCORE 68.4

My new XPS 15 9550 does not seem to support external monitors in [email protected] correctly.I have updated all of the drivers and BIOS to the very latest files available on the Dell support page, including the newest Thunderbolt 3 driver and firmware.I have managed to connect the laptop to the monitor ([email protected]) using a usb-c/tb3 to displayport adapter (kiwibird's). It works (and image is fine), however when the monitor goes to standby, it's almost impossible to wake it up again (I have to unplug the monitor, turn it off, turn it on again, and plug it again...).When the laptop is connected to the same monitor using hdmi ports (1.4), I am not experiencing any trouble (wake up does work), but I'm stuck at [email protected] (as expected).I have contacted Kiwibird support, they've told me the standby issue is a known issue related to the Dell's thunderbolt 3 driver when Dell XPS 15 (9550) is connected with 4K monitor. I have not found a confirmation so far (on the forums) that it's indeed a software issue, and I'm still wondering if the adapter is working correctly.Any thoughts ?Maybe another cable and/or adapter brand, either DP or HDMI, is working correctly ([email protected] and standby/wakeup works) ?Thankstranb3r

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RELEVANCY SCORE 68.4

My just arrived XPS 15 9550 which I have updated to the currently newest drivers (BIOS, Chipset, Video, Audio) does not detect any external display via HDMI. It says no external display has been detected. My previous Dell notebook had no issues at all.
Any ideas what the problem might be and how to fix it?
Many thanks in advance!

A:XPS 15 9550 HDMI does not detect external monitor

I have the same issue.  New Dell, applied all updates.  No luck so far.

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RELEVANCY SCORE 67.6

Just 15 months ago I bought a new Dell XPS15-9550 direct from Dell. The top model (i7 processor, ultra-HD display). Expensive, but a quality laptop, with I assumed many years of life ahead.
Then a month ago the battery (a Dell type 4GVGH 84 Wh 11,4 V) started expanding, pushing the touch pad up and out of the case. A little research on the net showed this is a known problem with this battery. I demounted and disposed of the battery – I wasn’t going to risk a fire or worse.
I knew that Dell only offers a 1 year warranty on the battery, so I knew I would have to pay for a replacement battery. But I naively assumed I could get hold of replacement parts for an expensive 15 month old laptop. After all the 9550 was still being sold on the Dell site until very recently.
I now discover that Dell no longer offers batteries for the XPS15-9550, nor are they available from anyone else here in Denmark or in Europe. I can buy a “copy” from China, but I’m not comfortable with that.
I can still use the laptop with external power, but . . .
Dell – this is not acceptable. 

A:Dell XPS15-9550 battery (4GVGH) expanding

Dell doesn't sell batteries for systems where the battery is internal - it's not considered user-replaceable.  They will replace the battery but you must contact them for an out-of-warranty repair estimate - the battery is sold only with the labor to replace it.

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RELEVANCY SCORE 67.6

Hi
So I bought this XPS15 laptop (i5, 4K touchscreen) to work with. But when I attach it to my HP27xw monitor with HDMI the monitor screen looses sync every few seconds. It goes black for 2 seconds and turns on again. 
What I tried so far:
- Updated BIOS and all FW on laptop
- Tried different laptop on my monitor using same cable (Works fine)
- Tried different HDMI cables to connect
I still have warranty. Its very annoying, because I need this laptop to work with the monitor to be able to do my job. (business owner) 

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RELEVANCY SCORE 67.6

There was a problem with DirectX11 and Intel Graphic Driver here:https://communities.intel.com/thread/51304.
And Intel fix it in Driver 15.40.
But the issue still exist in my XPS15,with Driver 21.20.16.4664.
And when will Dell's driver solve this?

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RELEVANCY SCORE 67.6

Hi,
i could not manage to extend my laptop dell xps 15 9550 through TB15 dock to two monitors (U2717D) in 4K. The max resolution that I got is 2K on each monitor.
I tried all the combo with mDP, DP and HDMI, the best I got is 4K for 1 monitor.
The techcenter assured me that using mDP and DP, TB15 can deliver 4K in dual display at 60hz and with HDMI 4K in dual display but at 30hz.
I got nothing on these from intel HD graphics control panel but only 2K at 59/60hz (which is the max available).
However, on the dell website, the TB15 do deliver 4K in dual display at 60hz.
If anyone managed to configure the 4K resolution in multiple displays, extended desktop (as display mode), please let me know

A:XPS15 9550 + TB15 cannot display 4K in dual displays

As a workaround... Try disabling Switchable Graphics in BIOS. Part of the problem for me on Dell Precision 7710 (AMD/Intel video) had to do with unable to display 3 external monitors concurrently with Laptop's monitor (for total of 4). I made sure I was running latest firmware of laptop and followed the docking station's driver/firmware updates (found elsewhere here), and I have far fewer issues. I also found that the hub's Realtek GB Ethernet only ran at full 1GB speed when the power plan for Winidows 10 was set to High Performance.
Good luck,
64Dude

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RELEVANCY SCORE 67.6

I just took delivery of the system a few weeks ago (coming from a 2012 XPS 17 l702x that's showing its age, even with 16GB ram), and no issues with it of any importance but I do have a question that I'm very curious about. The Nvidia adapter (GeForce GTX 960M) is supposed to be a selling point, right? So why is it when I open the control panel to see what programs it is used for, it is basically only Chrome and all other programs the Intel with no option to choose. 
Am I missing where to change a setting to allow me to choose to at least have the option to use it?
On a positive note, the laptop is a peresonal computer but went with this one for muscle to run some CPU intense programs, like autoCAD for work. I like lots of visible "acreage" on the screen so the 4k monitor is a great change from the HD of the l702x. I have been going back and forth chatting with Dell support, having a hard time getting through the flow-chart responses to try and ask a simple question of if the system will extend the display to a second screen in 4k, and is so, what will I need hardware wise.
The final result from tech support was I need a  Thunderbolt 3-DisplayPort adapter and get a 4k device with DisplayPort input ( Turns out, that's not cheap), as the onboard HDMI output does NOT support HDMI 2.0. This is all while he knew I had (have) a Dell DA200 adapter.
Yesterday I was very close to a local Best Buy so I went in and asked if I could hook up my XPS to o... Read more

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RELEVANCY SCORE 67.6

I have a display setting of 1920 x 1080 with 125% DPI scaling on my XPS 15 9550 with 4K UHD screen. 
When I connect it to my external monitor with the same maximum resolution of 1920 x 1080 using the "second screen only" option under "Project" of Windows 10, everything seems to look smaller than typical 1920 x 1080 resolution.  When I troubleshooted, the only option I could manage was to use the "duplicate" option instead of "second screen only" option.  If anyone knows how to do it, please share with me.  Thanks!

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RELEVANCY SCORE 67.6

Anybody know?
I bought a USB 3.1 Type C Male to HDMI Female Micro USB 1080P Adapter Cable but it didn't work - nothing on the display in my Dell U3415W monitor, nothing on my projector either (windows 10 doesn't detect an external monitor).  Anybody got any ideas?

A:How to connect xps 13 9550 to external monitor or projector with HDMI

Apparently no all USB 3.1 Typce C cable is compliant. There's a guy on Amazon who works for Google whose reviews you should find.

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RELEVANCY SCORE 67.2

Hi,
I deleted some files I had downloaded from the net, and a prompt came up that Some of the files might now cause my PC to be "unstable". It recommended that I get these files from the windows home edition, service pack 2, disc. In hindsight I think I should have used the restore function, but instead I loaded the whole disc! Everything seems OK apart from when I scroll down a page at anytime it is dead slow. The page seems to refresh every inch as it rolls down. Any advice would be appreciated before I have to call in the local PC fixers!!
Ian, iw0702
 

A:Slow scrolling screen after loading WSP 2

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RELEVANCY SCORE 66.8

I got this new UP2414Q monitor, I tried both thunderbolt3 (xps15) to displayport (the monitor) and hdmi(xps15) to hdmi (the monitor) and both of them did not work. I was also installing Dell Monitor Driver Installer from C:\Dell\Drivers\XVH9H however it shows
The following connected monitors have been detected:
Sharp Plug and Play Monitor - SHP143E
Drivers for the following monitors have been found: Dell UP2414Q (DP) - DEL409C Dell UP2414Q (HDMI) - DEL409B
Drivers for the following connected monitor can be installed: None
Please connect your monitor before running this program.

And I also installed Dell Display manager, the newest intel graphics and nvidia graphics driver from DELL driver website. But there is just nothing going on the monitor screen. And I cannot see any other monitor detected in the device manager except the 'Generic pnp monitor'
For the monitor OSD, i can only choose HDMI/mini DP/DP, only these 3 options are available and I cannot get into the menu (see the photo)

A:Dell UP2414Q, unable to connect with XPS15 9550 win10

You don?t want to use HDMI because the XPS 15 only has HDMI 1.4, which isn?t enough for 4K @ 60 Hz. For DisplayPort, what adapter did you use to connect it to the USB-C/Thunderbolt port?

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RELEVANCY SCORE 66.8

Hello
I have a Dell XPS15 9550 with 1TB Hard disk, it is the basic XPS15 Model from 2016. Purchased from Amazon in August 2016.
It makes a noise. Listen to attached mp3 sound file.
The noise happens at 5-9sec, 25-33sec and 45-1:03secs during the recording. It repeats generally lasting 18seconds duration. This was when the laptop is switched on, and only running windows 10, no other programs. 
I used a sound recorder on my iphone and when the hiss noise kicks in it reads 58db compared to a normal 45-50db range without the noise.
It is a hissing noise coming from the bottom right corner(facing the laptop keyboard) - where the hard drive is located.
No one at dell support can listen to this file to tell me if it is normal noise or not. I have had dell support remotely update all BIOS and chipset files. We replaced the hard drive for a new one and it makes exactly the same sound. Its not the sound card or speaker. Its definitely the hard disc spinning. Dell support said maybe it was a "capacitor" and it should be sent in for a motherboard replacement???
Please tell me I am not going mad. It is a noticeable noise, you can hear it throughout a large room. When watching a film etc.
Please some answers!
1) What is the noise?
2) Is this normal?
3) How do I get rid of it?
4) If I cant, which XPS15 variant does not have this noise? Is the i7 with SSD quieter?
Many thank you for your help.

A:XPS15 i5 9550 2016 Noise coming from hard disk?

Some hard drives have wear-leveling algorithms that move the head stack assembly at random when the drive is idle -- so they're not flying over the same position on the disc for long periods of time.  If you've had the drive replaced and the replacement is from the same manufacturer, that's probably what you're hearing.
If the noise is bothersome, replace the hard drive with a solid state drive -- which will make no noise at all.

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RELEVANCY SCORE 66.8

Hello everyone,
I have my xps 15 for a few months now but still I haven't found any solutions for my problems.
1st Problem:
Whenever I boot windows (or sometimes after energy-saving mode) the keyboard just doesn't work at all. I already tried waiting for a few minutes and smashing every button on it, nothing made the keyboard working again. To solve this I have to restart the computer after that it works.
2nd Problem:
Whenever I close it while running, it just won't "wake up" again. The power-button-light lights after opening the laptop but the screen stays black.
3rd Problem:
Sometimes when I want to boot windows it just won't. I see the "DELL"-logo then the few blinks at the top-left corner of the screen (A white '_' blinks 3 times) and after that nothing happens.

So these are my problems. I hope somebody can help me with these because it's very anoying if I have to start the computer twice so that it works like it should.
If you have any more detailed questions please ask them.
sincerely SgtDomo

P.S.: I have most of the "recommended" drivers installed but if you think I am missing one, please also tell me
 
 

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RELEVANCY SCORE 66.8

The Microsoft Designer Keyboard and Mouse operates very intermittently. I notice this most frequently when the XPS15 dims or turns off the display but it can also happen spontaneously while I'm moving the mouse pointer around. I think both mouse and keyboard stop working at the same time. I have found that sometimes, if I use the trackpad to move the mouse pointer around, the Designer mouse starts working again. If not, it appears to not update the mouse pointer indefinitely or until I reboot the XPS15.
I've spent time pairing and unpairing the mouse. Pairing pairing fails maybe 10-20 % of the time.
I found this post: http://arstechnica.com/civis/viewtopic.php?f=9&t=1300323. I don’t have a Dell Wireless 1830 802.11ac shown as a Network Adapter, but there is a Dell Wireless 1830 Bluetooth 4.1 LE in Bluetooth. It doesn’t have any settings for Collaboration:

Where has this setting moved? Or, does anyone have any other suggestions?
Thanks
Mike
.

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RELEVANCY SCORE 66.8

I've had my XPS15 for over a year now, and I recently noticed that my touchpad is starting to life off the palm rest area of the machine, and the buttons no longer work. I'm not exactly sure when this happened because I'm a staunch mouse user and hardly ever use the touchpad. Is this an item that can be repaired under warranty? Also, is this a commonly reported problem with this model? 

A:XPS15 9550 touchpad starting to lift up, buttons not working

Yes, It's a known issue:en.community.dell.com/.../20018137. If you are under warranty then call dell to see if they can help you, but as far I know battery warranty last one year

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RELEVANCY SCORE 66.8

Bought DELL XPS 15-9550 with intel Core i7, 16G RAM, 1TB SSD HD, with Nvidia-GeForce GTX 960M from Best Buy last November.
Connected to external monitor HP2311xi through the HDMI.
Issue:
Everytime need to set up display as 2 display, HP as Main and laptop as extended. Then every 5 to 6 min, the system reverted back to single display by first blanking the screens.
Reset the display by clicking detect and the laptop screen come back alive, and then after 5 to 6 same thing happened
Talk to Geek Squad. Change the cable, update the Intel HD graphics drive, reinstall and uninstall. Still happening
Update BIOS to the latest available still not solve the issue
Even after letting it in single display mode, the blanking keep continue. It is very annoying and distracting while working.
Any one encounter the same issue.  Please share the resolution
Thank you

A:Dell XPS 15-9550 with External Monitor HP2311xi - keep getting blank screen on and off -

I am having the same issue with my XPS 15-9550 with Nvidia combined graphics connected to a Dell UP3216Q external monitor.
Typically when interacting with apps, i.e. scrolling in MS Edge browser, the external monitor blacks out for a few seconds. It is very intermittent, and tends to occur several times within a 30 second period then it will stop for a while. Acts like bad HDMI cable connection. I have the same issue with multiple cables, although it could be the receiving connector on either the laptop or the monitor.
Have changed drivers on both the Nvida and intel adapters with no change in behavior. Changed resolution, frame rate, etc.
The problem renders the system unusealbe and I will have to return both the laptop and display if not resolved soon.

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RELEVANCY SCORE 66.8

I recently purchased an XPS 15 9550 with i7, 16 GB RAM, 256 GB SSD, and GTX 960m dGPU that I have connected to a 27-inch QNIX qx2710 2560x1440p external monitor. I have this connected through a Cable Matters USB-C/Thunderbolt 3 to DVI-D adapter and cable.
The monitor and everything seem to work fine at 60hz, except for every time I unplug, turn on, or restart the monitor/computer the first five or ten minutes of use is plagued with constant screen flickering and flashing. After ~five minutes the monitor seems to stabilize and will only rarely have a single screen flicker. 
I have read other forum threads describing similar issues with different monitors/cable setups and that there is likely an issue between the wifi card and thunderbolt port. The common recommendation is to turn down the wifi output percent to 75%, however the Killer wifi card on this computer does not have an option under advanced settings to turn down the power output. Has anyone had any luck doing this on a recently purchased XPS 15 with the Killer wifi card?
The cables and adapters are new and the BIOS and all drivers are up to date. Other than the wifi issue, does anyone have suggestions or solutions to this screen flickering problem?

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RELEVANCY SCORE 66.4

Hi,
I had my setup working perfectly on Arch Linux before updating my bios. The dock could be plugged and unplogged at will without crashing. After updating to the latest bios (To get the Intel ME vulnerability patch) it doesn't work anymore.
Connected on the dock:
One 1080P screen (HDMI)
Another 1080P screen (Display port)
USB mouse and keyboard
Ethernet cable
3.5mm jack to sound system

Setup that worked
Bios: 1.2.18
Kernel: 4.10.6-1-ARCH

Setup that crashes
Bios: 1.2.25
Kernel: 4.10.6-1-ARCH
Kernel: 4.10.13-1-ARCH

Expected behavior
Connecting the dock when the laptop is powered works.
Connecting the dock when the laptop is turned off and booted works

Actual behavior
Connecting the dock when the laptop is powered crashes the system
Connecting the dock when the laptop is truned off works, but mouse and keyboard don't work.

Anyone has pointers on how I could resolve this issue?
Thank you very much.

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RELEVANCY SCORE 66.4

Hi,
I recently update my bios to the latest 1.4.0 version. Now after entering sleep mode (due to closing the lid) and resuming my disk (/home) is not populated correctly. I'm using linux debian 9.
I use an internal nvme flash disk as root filesystem w/o HW encryption security and that disk is resumed ok. On a secondairy ssd disk using hw encryption as which serves are my home partition, after bios update this partition is not resumed correctly. The disk is there but the encryption password is not set so the disk will not work. After reboot and typing the password the disk is usable again.
On the previous bios 1.2.14 this setup was working fine, when upgraded to 1.4.0 this started to fail.
In the release notes of 1.4.0 there are bugs fixed with password security for encrypted disk so I assume this is why behavior has changed, but this introduces bugs on my system. Is there anyway to fix this? or a newer version of the Bios available?

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RELEVANCY SCORE 66.4

Hi all,
I got my new XPS 15 9550 2 days ago. Everything went fine at first but tonight when coming back home the laptop won't turn on. I tried the following (both with AC adaptor plugged in or not)
If I press power button the battery status lights blinks 4 times white and é times orange repeatedly.
I tried pressing power button for one minute - nothing.
Pressing Fn key and power button - then the keyboard lights turn on  for about 5 seconds then turn off, and same blinking of the battery status lights as described above.
Any idea what to do ? Dell technical support doesn't seem to work on week end...
Thanks

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RELEVANCY SCORE 65.6

Running Win.Xp Pro 64 - Page scrolling is slow and jerky especially on IE.
Looked at all the usual answers from Mouse to smooth scrolling, but fix eludes me. Where am I going wrong, more detail available if needed.
Thanks
Peter

A:Page Scrolling slow and jerky

Hi Peter,


Quote:




Running Win.Xp Pro 64




I take it that all of your drivers are up to date. Getting drivers for XP x64 can be a bit of a nightmare due to lack of support for x64 XP. There is better support for 64bit OS in Vista and above.

Can you post your full specs. Download and run Speccy for me. Once the program has gathered the required information, go to the top of the Speccy window and do File>Publish Snapshot. Click Yes when prompted. Now copy and paste the URL address that it gives you to your next post.

When did you first notice the issue?

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RELEVANCY SCORE 65.6

Hello,

I am trying to resolve the slow page scrolling problem that appears after the reinstatement of windows.

I downloaded drivers, directx and silverlight plugins and I also deactivated auto scrolling from browser's options but the problem persists.

Can anyone help? The only problem indicated by the device manager is an exclamation mark next to the VGA device but I can't find drivers for it.

My PC is a Compaq Presario 1500 notebook, P4, 256 RAM with ATI Mobility Randeon 7500 accelerator.

Thanks in advance
 

A:Slow page scrolling (complicated)

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