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windows 7 restart or shutdown stays at shutdown screen

Q: windows 7 restart or shutdown stays at shutdown screen

New laptop lenovo ideapad from january i run a lot of programs for engineering on it works great. But it seems after a while online listening to music and browsing flash/shockwave whatever begins to crash if i exit out of chrome i cannot re open but i can open ie. running mcafee enterprise and antivius and have a malware detection program i've had similar setups in the past and never had much of a problem or at least anything i couldn't handle myself. so when i go to restart after these problems it sits at the shutdown screen and the swirl timer keeps swirling until i get pissed and force shutdown holding the button. is this a problem with win 7 os or is there something still running in the backround that i can't seem to find?

RELEVANCY SCORE 200
Preferred Solution: windows 7 restart or shutdown stays at shutdown screen

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: windows 7 restart or shutdown stays at shutdown screen

Welcome to the Seven Forums.

Just as a test, uninstall McAfee antivirus tool and install MSE.

You might also try shutting down after a clean start:
Troubleshoot Application Conflicts by Performing a Clean Startup

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RELEVANCY SCORE 90

I just reformatted and installed Vista Ultimate x86. Whenever I shutdown my lappy via the start menu or press the power to do so, vista appears to be shutting down as the open windows close, but then my screen goes black and the power light, wlan, and bluetooth lights remain on. Those indicate the laptop is still running and to completely turn it off I have to hard-shut it by pressing and holding the power button.
I have a ASUS Lmaborghini VX2S for reference.

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RELEVANCY SCORE 89.6

Because of this problem, I can't properly install new hardware and of course, I can't shut down the PC without doing it physically with the button. This is the second time I install Windows 7 Professional (Which I got from my MSDN account), and this time it's on a separate partition (multi config with XP Pro). This time I didn't install any new hardware and still I get the same blue screen error. Well, Here's my system performance log:

Processor
Intel(R) Core(TM)2 Quad CPU Q9300 @ 2.50GHz
7.2


5.5
  Determined by lowest subscore


Memory (RAM)
2.00 GB
5.5
Graphics
NVIDIA GeForce 9600 GT
6.8
Gaming graphics
1279 MB Total available graphics memory
6.8
Primary hard disk
14GB Free (24GB Total)
5.9

and that's the error details: MULTIPLE_COMPLETE_IRP_REQUESTS STOP:  0X00000044 (0X8A900120, 0X00000EAE, 0X00000000, 0X00000000)

A:Windows 7 - Blue screen whenever I restart or shutdown

Hello,
Thank you for sending me the minidump logs. The minidump logs indicated that the problem is cuased by incompatible driver. To narrow down the root cause, test the problem in device clean boot mode and check the result:
Device Clean Boot================1. Click "Start", type "DEVMGMT.MSC" in the Search textbox and press Enter. Please click ?Allow? if the User Account Control window is prompted.2. Expand "Sound, video and game controllers". 3. Right click on your Sound Card, select "Properties"4. Click "Driver" tab, click Disable (Disable the selected device). Click OK.5. Please use the same method to disable other hardware: Display adapter, Modem, network adapter, CD-R drive. Note: The display resolution will be changed after disabling the display adapter.  Then, restart your computer. Please check whether the issue persists. Click "Driver" tab, click Enable (Enable the selected device). Click OK. If the issue does not occur, we can re-enable the devices one by one to narrow down the root cause.

 

Thomas Lin

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RELEVANCY SCORE 88.8

My laptop has been doing this for a while, whenever I go to shut down my laptop from start menu the screen goes black but the fans stay on and the keyboard lights still glow (I have an Alienware with the glowing keyboard). Only when I hold down the manual switch does it shut down all the way.

This presents a bigger problem recently because when I install updates and then restart my computer, I must shut it down manually and on startup I must open in safe mode and then restore my computer to a point before I installed windows updates. (I am not completely sure that the fact I have to turn off the computer manually is the reason that my computer is telling me to restore to a point before I install updates, just to be clear.)

Thanks for the help.

A:Upon shutdown, only laptop screen goes black but stays on

Is this the original factory preinstall which most tech enthusiasts won't run, preferring to Clean Reinstall - Factory OEM Windows 7 to enjoy native Win7 performance?

Stick with the tools and methods given and you'll get and keep a perfect install.

In your case I'd first Run Built-In Diagnostics for Your Dell Computer | Dell US from it's partition to see if it will boot and run, give you a report on your hardware. If so then during the booted reinstall you'd want to leave the OEM Diagnostics partition but delete all others using the Drive Options in Steps 7 and 8 of Clean Install Windows 7 to create and Format New.

Otherwise work through the Troubleshooting Steps for Windows 7 starting with a Clean Boot, checking logs for repeat errors to resolve, utilitze System Resources to find solutions and Generate a System Health Report.

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RELEVANCY SCORE 88.8

Heres the story... customer got bad viruses.. did clean up and removal of the infections and I noticed the laptop wasn't shutting down. (I cant confirm that this wasn't an issue before. I didn't notice it but doesn't mean it wasn't there) when you go to shut down the screen goes off but power on light stays on and fan stays on. Have to hold power button to shut it off

HP Model Pavilion 2000-2b29WM

Heres what I have done so far...

1. I did the refresh (the full format one) but still did it. I still have windows 8 didn't bother updating to 8.1 yet since that's what I had before I refreshed it
2. updated/flashed BIOS but didn't work. Reset BIOS to default
3. Turned off "Turn on fast startup (recommended)"
4. put in different HDD and loaded Windows 7 and when I went to shutdown it locks up at shutdown so still problem shutting down but screen stays on.
5. tried different RAM
6.Tried different power adapter.
7. tried holding SHIFT while shutting down
8. Resisted punching the laptop.

I don't know what else. I was confident that the viruses did it but maybe its a coincidence and its some hardware issue?? Thanks

A:shutdown black screen power stays on

Set the BIOS to default settings.

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RELEVANCY SCORE 88.8

I just recently updating my computer from Windows XP to Windows Vista to Windows 7. Two days ago, the first time I shut down my computer normally (also the first time i had bee using it since the update), i had a blue screen and the computer restarted.
Ever since, T've had to shut it down using the button to avoid it. Heres my computer info.
Processor: AMD Turion(tm) 64 X2 Mobile Technology TL-50 1.60GHz
Installed Memory (RAM): 1.00GB (894 usable)
System type: 32-bit Operating System
Here is some of the problem information:
Problem signature:
 
Problem Event Name:                       
BlueScreen
 
OS Version:                                         
6.1.7600.2.0.0.768.3
 
Locale ID:                                            
1033
 
Additional information about the problem:
 
BCCode:                   ... Read more

A:Windows 7- Blue Screen whenever I shutdown/restart/hibernate

*******************************************************************************
*                                                                        
    *
*                        Bugcheck Analysis                                    *
*                                                                        
    *
*******************************************************************************
 
TERMINAL_SERVER_DRIVER_MADE_INCORRECT_MEMORY_REFERENCE (cf)
Arguments:
Arg1: 8f90f9e8, memory referenced
Arg2: 00000008, value 0 = read operation, 1 = write operation
Arg3: 8f90f9e8, If non-zero, the instruction address which referenced the bad memory
address.
Arg4: 00000000, Mm internal code.
A driver has been incorrectly ported to Terminal Server.  It is referencing
session space addresses from the system process context.  Probably from
queueing an item to a system worker thread.
The broken driver's name is displayed on the s... Read more

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RELEVANCY SCORE 88

Hey guys,

Tried searching didnt find anything.

After windows update my computer hangs at the shutting down screen when I restart it, I get the to the windows flag but then the screen goes blank and I never get to the login screen.

This is the second windows update this has happened on. Luckily I can get into safemode and do a system restore (which also hangs at the shut down screen, but works when I do a hard reset).

You guys have any ideas?

A:Windows hangs at shutdown screen and wont restart after win update

Let's see if VEW shows what's going on.

Download VEW by Vino Rosso http://images.malwareremoval.com/vino/VEW.exe
and save it to your desktop

Double click it to start it Note: If running Windows Vista or Windows 7 you will need to right click the file and select Run as administrator and click Continue or Allow at the User Account Control Prompt.
Click the check boxes next to Application and System located under Select log to query on the upper left

Under Select type to list on the right click the boxes next to Error and Warning Note: If running Windows Vista or Windows 7 also click the box next to Critical (not XP).

Under Number or date of events select Number of events and type 20 in the box next to 1 to 20 and click Run

Once it finishes it will display a log file in notepad
Please copy and paste its entire contents into your next reply

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RELEVANCY SCORE 85.2

Hello guys, i recently got infected by some nasty something.I ran malwarebytes full scan and combofix (which deleted some files in SysWoW64 and SimpleScreenShot.exe), after having done a system restore (restored to state of 4 days ago).Before all that, my PC opened CMD after booting for a sec, then closed it again, 5 to 10 mins later, the screen went blank and there was no sound anymore. As neither screen nor sound got back, i forced the pc to shut down, but it's light still remained on. Most off that is gone, since i restored system and used combofix, but i read, that i should post my log, so one of you could review it and make sure my pc's clean again.Hope it's not that bad and,Thank you very much in advance, greez.ComboFix 12-05-05.05 - pc 05/05/2012 13:53:09.2.8 - x64Microsoft Windows 7 Ultimate 6.1.7601.1.1252.1.1033.18.9207.7187 [GMT 2:00]Running from: c:\users\pc\Downloads\ComboFix.exeAV: Microsoft Security Essentials *Disabled/Updated* {9765EA51-0D3C-7DFB-6091-10E4E1F341F6}SP: Microsoft Security Essentials *Disabled/Updated* {2C040BB5-2B06-7275-5A21-2B969A740B4B}SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}..((((((((((((((((((((((((( Files Created from 2012-04-05 to 2012-05-05 )))))))))))))))))))))))))))))))..2012-05-05 12:00 . 2012-05-05 12:00 -------- d-----w- c:\users\Default\AppData\Local\temp2012-05-05 11:43 . 2012-04-13 08:46 8917360 ----a-w- c:\programdata\... Read more

A:Screen goes blank, sound away, no regular shut down possible, pc light stays on after forced shutdown

Hi,Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.Please subscribe to this topic, if you haven't already. Click the Watch This Topic button at the top on the right.

Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.

Please reply to this post so I know you are there.The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.Once I receive a reply then I will return with your first instructions.Thanks

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RELEVANCY SCORE 81.6

Hi ,
Please help. I can't restart or shutdown my pc by the normal way. It hangs at the windows shutdown screen always and i have to manually press the power button to off it.

Anyone knows what the problem is?
 

A:PC hangs @shutdown/restart screen

Sorry to "link" you:

>>> XP Shutdown Problems

but this is quite a well covered subject.
 

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RELEVANCY SCORE 81.6

I keep getting a blue screen error when I try and shutdown my computer..and it ends up not shutting it down just restarting it. This error also happens when I restart my computer and also a bit after my screen saver has been on. Here are my specs:

Windows Vista Ultimate-32bit

AMD athlon 64 X2 Dual Core processor 4200+ 2.2GHz

ECS nVidia GeForce6100SM-M Motherboard

Western Digital 160GB 7200RPM 8MB Cache Serial ATA II

ATI Radeon 2600 Pro Super PCI Express, 512MB, DVI, VGA & HDTV HDMI Out

2 Gigs of ram

Here is the error that I keep getting
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6000.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 1000007e
BCP1: C0000005
BCP2: 8B14688A
BCP3: 87605B24
BCP4: 87605820
OS Version: 6_0_6000
Service Pack: 0_0
Product: 256_1

Any suggestions please?
 

A:Blue Screen/Shutdown/Restart

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RELEVANCY SCORE 81.6

Hi Everyone,

Thanks in advance for any answers.

When I shutdown my computer (Windows 10 Pro) sometimes I receive the normal shutdown screen and the PC shuts down no problem. But the majority of the time, the computer either freezes (Mouse stops and the spinning dots in the middle stop) and I have to shutdown via the power button or as soon as the shutdown screen appears the PC will restart. Note the PC does not freeze or restart unless I try to shutdown the PC.

Now I have gone into Event Viewer and when it does freeze or restart, it states that a kernel-power event ID 41 Task Category 63 critical error has occurred. I have had Windows 7 mainly running the PC and just recently updated it again after the same restart or freeze issue occurring before. Whether it is a clean install or a upgrade install it still results in freezing or restarting.

With Windows 7, the computer had no restart or freezing issue.(Only Windows 10 seems to cause the freezing or restart)
The CPU is overclocked to 4.5Ghz(Temperature is not hot, stays under 50 degrees Celsius)
Whether the CPU is overclocked or not, the freezing or restarting still happens.
Currently the CPU is running at default.

I have tried to restart in safe mode and shutdown from there, still freezes or restarts
I have tried to limit startup items and services through msconfig.
I have removed the overclock and cleared the BIOS settings back to default multiple times.
I have tried a clean install of Windows 10 Pro.

I really want to... Read more

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RELEVANCY SCORE 81.6

CB3-431 has a white screen after shutdown and restart. I did the shutdown and restart because it wouldn't connect to internet. Any ideas or is it in a bad way??!! Only 2 1/2 months old. Thanks.

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RELEVANCY SCORE 81.6

Not quite sure what's happening. Every time I shut down Vista I get a blue screen. Happens on restart as well. It seems to be after Vista has completely shutdown, as I can still run any installation that has to restart to finish the install. I'm new to Vista(I actually didn't want to get it, but the girlfriend did so we got Vista) so I'm not sure where I can find the error log. I recently built the machine, and it has been doing this since I built it. Any help would be appreciated.

EDIT: Ooops forgot to add the error:

Ati2dvag.dll

Stop:0x000000CF (0xFFFFF9600082e280, 0x0000000000000008, 0xFFFFF9600082e280, 0x0000000000000002)

Ati2gvag.dll – address FFFFF9600082e280 base at FFFFF96000800000, DateStamp 00000000
 

A:Blue Screen on shutdown or restart

Seems this is a new problem that a lot of people are having. The best advice from other boards seems to be remove the ATI drivers completely (go to ATI site for a complete removal tool) then install an older driver.
Sorry I cant be more help, if a solution or fix comes up I will be sure to let you know!!

At least you know it is noty something you have done, but apparently a major conflict in drivers.
 

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RELEVANCY SCORE 81.6

if anyone can help please:
everytime that i want to restart or shutdown the computer a blue screen appears before restarting again, so i changed the properties on my computer: my compter>advanced>startup and recovery>automaticaly restart(uncheked)
so i restarted again and this is what the blue screen sais:
A PROBLEM HAS BEEN DETECTED AND WINDOWS HAS BEEN SHUT DOWN TO PREVENT DAMAGE TO YOUR COMPUTER.
IRQL_NOT_LESS_OR_EQUAL
IF THIS IS THE FIRST TIME YOU'VE SEEN THIS ERROR SCREEN, RESTART YOUR COMPUTER. IF THIS SCREEN APPEARS AGAIN, FOLLOW THESE STEPS:
CHECK TO MAKE SURE ANY HARDWARE OR SOFTWARE IS PROPERLY INTALLED. IF THIS IS A NEW INSTALLATION, ASK YOUR HARDWARE OR SOFTWARE MANAGER FOR WINDOWS UPDATES YOU MIGHT NEED.
IF PROBLEMS CONTINUE REMOVE OR DISABLE ANY NEWLY INSTALLED HARDWARE OR SOFTWARE. DISABLE BIOS MEMORY OPTION SUCH AS CACHING AND SHADOWING. IF YOU NEED TO USE SAFE MODE TO REMOVE OR DISABLE COMPONENTS, RESTART YOUR COMPUTER, PRESS F8 TO SELECT ADVANCED STARTUP OPTIONS, AND SELECT SAFE MODE.
TECHNICAL INFORMATION:
***STOP: 0x0000000A (0x000002cc, 0x000000FF, 0x00000000, 0x80523912)

so what can i do? why is this?
 

A:blue screen before restart or shutdown

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RELEVANCY SCORE 81.6

Hi!
 
I have been having a issue with my computer getting a BSOD when i try to restart/shutdown. The only time I get the blue screen on restart/shutdown is after the computer has been sleeping. I can wake the computer up from sleep fine and use it but as soon as I try to restart it after it has been hibernating I get the blue screen. If i don't let the computer sleep I can restart/shutdown with no problem. 
 
I have attached the .dmp files to this post and hope that someone can shed some light on my situation. 
 
Thanks!

A:blue screen on restart/shutdown

Hi
 
The issue you are experiencing seems to be caused by mausbop.sys which i think is the driver file for M-Audio MiDi device. The driver seems to be very old.
 
 Image name: mausbop.sys
 Timestamp:        Fri Mar 20 02:55:50 2009 (49C2B85E)
 
Which M-Audio device you are using ? ( M Audio Fast Track Pro ? ). 

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RELEVANCY SCORE 81.6

I just rebuilt my game pc and ever since I installed windows 7 64bit anytime I hit restart it says windows is shutting down, the screen goes black and stays black. I have to press the power button to force a shut down and then restart it. BUT, if I shut down windows with the shut down button the pc powers off normally and hitting the power button makes it boot just fine. So everything works perfect, except when I try to use the restart button on windows it hangs after it says shutting down windows.

I have every update available from windows update installed already, disc has service pack 1 on it already.

I am running windows 7 64 bit pro installed. (I did a clean install, no upgrades)



My hardware in it is...... (everything has the current drivers installed)

Gigabyte z170xp-sli motherboard that has the current bios installed.

Intel core i7 6700k 4.0ghz cpu.

Crucial mx300 SSD hard drive.

Evga gtx 1070 video card.

Sound blaster z sound card.

16gb corsair ddr4 ram.

Corsair 650 watt PSU.

27 inch samsung monitor connected via hdmi.

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RELEVANCY SCORE 80.8

I am left with a mouse in the middle of a black screen on Startup after I press Shutdown the time before.

If I choose Restart, the desktop comes up OK when it starts

Is this a known error ?

Mike
 

A:Solved: Blank screen after Shutdown. OK after Restart

Maybe I have not described it properly
Computer running OK

Choose Shutdown - Shutsdown OK

Press On button

Blank screen with curser on startup

Hold in On button to switch off

Press on button

Choose Start Windows Normally

Boots OK

Choose Restart

Reboots OK

Choose Shutdown

Shuts Down OK

Press On button

Blank screen with cursor
It seems that choosing shutdown before using the computer again results in a Blank Screen on restart the next time
 

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RELEVANCY SCORE 80.8

OS: MS-XP Media Center Edition
SP: Service Pack 3
DX: 4.09 (9.0c)
CPU: Intel Pentium 4 550, 3400 MHz (17x200)
Motherboard: Asus PTGD1-LA
RAM: 2048MB
Graphics Card: ASUS EAHD6540 Series (1024MB)

Detail of issue: Everytime i shutdown/restart the computer (Desktop computer by the way) it BSOD's giving the following error (image not mine, its just the same one):
http://i98.photobucket.com/albums/l2...3/DSC00127.jpg

What i did those weeks: I installed a few programs thats pretty much it software sided, what i believe (by the "pci" error) is that i put in a new Graphics Card (detail at the top) and after 1-2 days it starting giving me this error so i presume this is the fault, if you want me to reput the older graphics card and test if the error comes again i'd' be glad to do it. You should also know before that "1-2" days past my power (350 power) kept on failing as well (just after i put the graphics card) so i put in a new PSU (650 power) and then the computer did not have any power failures after that, also note that my graphics card does not require an external cable for power.

Conclusion: This error is really annoying and i believe that BSOD's can lead to something bigger (read it something; stuck in my head now). I really need a fix, i have googled alot but nothing seems to any help.

If you require more information please post.

A:PCI.sys Blue Screen Of Death On Shutdown/Restart

Bumping the thread

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RELEVANCY SCORE 80.8

OS: MS-XP Media Center Edition
SP: Service Pack 3
DX: 4.09 (9.0c)
CPU: Intel Pentium 4 550, 3400 MHz (17x200)
Motherboard: Asus PTGD1-LA
RAM: 2048MB
Graphics Card: ASUS EAHD6540 Series (1024MB)

Detail of issue: Everytime i shutdown/restart the computer (Desktop computer by the way) it BSOD's giving the following error (image not mine, its just the same one):
http://i98.photobucket.com/albums/l242/suki243/DSC00127.jpg

What i did those weeks: I installed a few programs thats pretty much it software sided, what i believe (by the "pci" error) is that i put in a new Graphics Card (detail at the top) and after 1-2 days it starting giving me this error so i presume this is the fault, if you want me to reput the older graphics card and test if the error comes again i'd' be glad to do it. You should also know before that "1-2" days past my power (350 power) kept on failing as well (just after i put the graphics card) so i put in a new PSU (650 power) and then the computer did not have any power failures after that, also note that my graphics card does not require an external cable for power.

Conclusion: This error is really annoying and i believe that BSOD's can lead to something bigger (read it something; stuck in my head now). I really need a fix, i have googled alot but nothing seems to any help.

If you require more information please post.
 

A:PCI.sys Blue Screen Of Death On Shutdown/Restart

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RELEVANCY SCORE 80

Whenever I try to "shut down" the computer only restarts. If I press the power button once, it restarts. If I go to start "Shut Down" it restarts. No matter how I try to turn off the computer it restarts. I've even tried choosing "restart" from the start menu. The computer will only restart. The only way I can completely turn off the computer is to hold down the power button. I'm not getting a blue screen or any errors on reboot. Its as if it completely and successfully shut down and the little mouse in my pocket pushed the power button when I'm not looking.

Please Help!! and Thanks for any thoughts

Computer:
HP Pavilion dv6000
Intel T5500
Vista Home Premium SP2

Things I've tried unsuccessfully:
Turn off auto restart on blue screens (even though I do not receive them)
Clean vista install (I used the HP recovery partition)
Windows updates
Regedit the WaitToKillServiceTimeout (down to 5000 - I have returned the key to 20000)
Updated BIOS
Reinstall BIOS
Set BIOS to default values
Turn off "Wake Up" for LAN in the device manager
Turn off Sleep Mode


Belarc Advisor Information


Operating System System Model
Windows Vista Home Premium Service Pack 2 (build 6002)
Install Language: English (United States)
System Locale: English (United States) Hewlett-Packard HP Pavilion dv6000 Rev 1
System Serial Number:
Enclosure Type: Notebook
Processor a Main Circuit Board b
1.67 gigahertz Intel Core ... Read more

A:Vista will not shutdown only restart (not a blue screen problem)

bump.

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RELEVANCY SCORE 79.2

I've been a PC tech for many years now and have never run into this issue..  Clients Notebook - Samsung 700Z i7 2.2, 8GB DDR3, Windows 7 x64. When the notebook is "shutdown" it powers off fine, then boots up fine when I press the power button. But when
I attempt to "restart" the computer, it restarts and boots to a black screen (completely skipping pre-post bios). Ive attempted the following: system file check, chkdsk, numerous mal/spy/vir scans, restored backup registry, repaired system files, re-registered
system files, attempted Master Boot Repair, and Fixboot, tested HDD and Memory (all passed OK), finally did a system restore, and Nothing.. Customer VERY expensive software and no longer has disks to reinstall, so reformat is out of the questions.. Any help
would be greatly appreciated! Thanks

A:(Solved) Restart boots to Black screen, but Shutdown works?

Thanks for the replies guys but I figured out the issue. What made it hard was that he had never restarted the computer before (only shut it down). So I had no idea when it actually started happening. But his notebook, the Samsung 700Z (which is an awful
similar hardware build to a MAC book) has a built in custom interface. So while looking in there, under the Advanced section there was some stuff about boot-up. Sure enough there was all kinds of Accelerators that were turned on, So I disabled  those
and its been restarting fine! Thanks again for the input :)

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RELEVANCY SCORE 78.4

Hello .. I'm Playing Some Kind of Game .. and it Freezes sometimes and it's Process Refuses to End @ the Task Manager , So I need to Restart The Computer to Start Again .. and When I do I get the 0x0000009F BSOD .. Waiting for Help

BTW .. its Windows 7 64-bit Home Premium
and it came installed on system .. and its arround 8-10 months old

A:BSOD when tryin to Restart or shutdown after a long black screen 0x09F

Related to pci.sys and your video driver. Updating to SP-1 should fix it

Please run the update readiness tool and then update to SP-1
Ensure you install the correct 64 or 32 bit option for your system)
Download the System Update Readiness Tool (64bit)
Download the System Update Readiness Tool (32bit)
Now update to SP-1

Learn how to install Windows 7 Service Pack 1 (SP1)

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RELEVANCY SCORE 77.6

Hi everyone,

I am not able to shutdown or restart the windows by clicking the button in the start. I can only sleep my computer.

I click shutdown and restart and nothing happens.

Do you know where should be the problem? do you have same problem?

Thank you for your replies.

A:Cant Shutdown or Restart Windows 8

Hello fatbooy, and welcome to Eight Forums.

As a a test, turn off fast startup to see if that may help. It has been reported to cause shut down and restart issues with some folks.

Fast Startup - Turn On or Off in Windows 8

Hope this helps,
Shawn

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RELEVANCY SCORE 77.6

Okay, this is the first time I encountered this problem. Help
I didn't do anything with my pc, I just wanted to restart it but after I clicked it, nothing happens No pop up message appears after clicking restart

A:Cannot restart or shutdown windows 7

  
Quote: Originally Posted by Yatchiie


Okay, this is the first time I encountered this problem. Help
I didn't do anything with my pc, I just wanted to restart it but after I clicked it, nothing happens No pop up message appears after clicking restart


shutdown works? logoff work?

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RELEVANCY SCORE 77.6

Running Windows 8 Dev. Preview on a Dell Latitude D610 (1.73Ghz, 2GB). System Hibernates fine (my main mode of powering off) but will not properly shutdown or restart. Every time I hit shutdown/restart it goes to a black screen. I know that it's still running because the power light is still on and the hard drive light flashes just as if it were still in use. I've let it sit for 3 hours in this state and it still refuses to shut down. Any ideas?

A:Windows 8 Won't Shutdown or Restart

Backup any important documents, photos etc, try Refresh, if it doesn't solve it try Reset.
Reset Windows 8

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RELEVANCY SCORE 77.6

one a years ago i update my windows from 7 to 10. my laptop was running good but one day i restart my laptop then i saw it wasn't restarting. it shows black screen and until it goes to sleep screen doesn't open. for this reason i couldn't update my windows
10 to new version of windows 10 pro. what should i do? 

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RELEVANCY SCORE 77.6

hi all,
whenever i shutdown my pc it again restarts. can anyone fix it
BSOD screen gives the error:
STOP: c000021a{fatal system error}the windows subsystem system process terminated unexpectedly with status of 0xc0000005(0x7c9106c3 0x010ae9dc)
the system has shut down.
:wave: how to fix the prblem???/
 

A:Windows restart after shutdown

Me also facin same problem
wen I click on turn off its restarted.
Me not getting any BSOD.
I reinstalled xp but still same prob.
 

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RELEVANCY SCORE 77.6

Whenever i try to shutdown or restart my laptop,the screen turns of but the wifi and the hdd don't,so i have to turn it of by holding the power button.I have tried several tweaks including turning of fast boot but to no avail.This problem started after a windows update,i tried to uninstall the updates and it still didn't work,Restoring the system was not a solution also.

A:windows 8.1 pro will not restart or shutdown

Hi see if this helps , right click on the desktop to create a new shortcut , copy and past this,

shutdown.exe /s /t 0

into the field that opens .click ok ,it will create a icon on the desktop ,you can right click on it go to properties to change the icon if you wish ,myself I use the big red X. now click on the new shortcut to shutdown windows and see how it goes ,hope this helps

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RELEVANCY SCORE 77.6

Hi i have a dell laptop which is latitude d630 i was always up 2 or 3 in the morning working for a few days and the first night my computer suddenly doesnt shut down, restart and log off i also have a way to turn off my computer which is put it in stand by and turn it off in the log on screen but i dont want to do that anymore if you help me fix this ill pray and to you.

Thank You

A:Windows XP Cannot Shutdown, Restart and Log Off

RUN > Eventvwr > look for red errors around the time of when you tried to shut down.

Run a virus scan

Any applications running in the background when you try to shut down? Ctrl + Alt + Delete

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RELEVANCY SCORE 77.2

I believe this problem was caused by CCleaner/Revouninstaller, that's the only thing that did changes to my system before this happens.

I tried searching for solutions on Google, and I found this guy with the exact same problem. http://www.pchelpforum.com/xf/threads/bad_system_config_info-stop-0x00000074.97674/
(Screenshot provided by him, perhaps this can help better understand my problem)

Tried System Repair/Restore and Safe Mode, none worked.
I followed up with a " Last known good config " option, but the problem is still there.

I hope to receive help soon, days without computer is torturing me. Please assist, thank you in-advance!
Edit: I really do not wish to reformat as I do not want to lose precious data. To clarify, I'm currently using another computer to post this.
 

A:Solved: Startup Black Screen with Shutdown/Restart Button and Ease of Access

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RELEVANCY SCORE 76.8

I've been running Win 7 Ultimate for a few months. About a week or two ago, the numlock light has been remaining on after shutdown, which is most annoying. A net search has shown this to be a problem for many people, and there literally has been no valid
solution posted. And of course, once the system HAS been shut down, pressing numlock has no effect because there is no power to the keyboard controls. And yes, I can unplug the keyboard and plug it back in, and numlock stays off.
My desktop BIOS is current, all of the "on wake" bios events are disabled. There have been no BIOS setting changes made, and numlock is initially set to be off in the bios.
I have tried 2 different keyboards, both have the same issue. When I boot on my XP SP3 drive, and shutdown, I do not have this problem at all. For the first few months on Win 7, this was also not a problem.
The registry value for the initial display side is set to 2, so that windows turns numlock on when booted... and it *used* to turn off when the system was shutdown. By the way, I never "sleep" or "hibernate" the system. I have checked
the power settings section, and shutdown IS the choice.
Any suggestions? :)

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RELEVANCY SCORE 76.8

i bought this laptop 6 months back and it was all working perfectly with Windows 8.1 until I upgraded it to Windows 10. When i shut it down everything turns off except for the power light and it keeps on forever. In order to turn the light off i have to press and hold power button for around 6-7 seconds and then it turns off. i tried updating the bios with windows bios because Windows 10 BIOS is not available for my pc. Please help, i will be grateful. 











Solved!
View Solution.

A:Power LED stays on after SHUTDOWN

Install the Windows 10  Intel Chipset Installation Utility and Driver and the Intel Management Engine Interface  driver from the web suport download page for your notebook. Install the NVIDIA graphics driver.http://ftp.hp.com/pub/softpaq/sp72001-72500/sp72048.exe Is the following notebook what you have?If so, it has switchable graphics according to the specs.http://www8.hp.com/h20195/v2/GetPDF.aspx/c04499377.pdf 

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RELEVANCY SCORE 76.4

I have an alienware 14 laptop that came with windows 8, and decided to upgrade to 8.1. The upgrade went fine and mist things seem to work. Overall I much prefer it to just 8, but I do now have a problem with shutting down and restarting. If I select shutdown the screen goes black but all my aliens are LEDs stay on an the hard drive is still spinning but it never goes off fully unless you hold the power button. If I restart it behaves in the same way but the after a few minutes will eventually restart. I have tried turning off fast boot and hibernate but nothing fixes it. Any ideas?

A:Windows 8.1 shutdown/restart problem.

not sure what caused it ,but you could try creating or downloading this desktop shutdown shortcut to see how it handles the shutdown for you Shut Down Shortcut - Create in Windows 8

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RELEVANCY SCORE 76.4

Hello,

I have a Acer laptop not even one year old yet... Came with Windows Vista and I got one of those free upgrades to Windows 7. Lately, whenever I go to shutdown or restart it hangs there, even if left for hours. This is worrysome since I always have to hold down the power button to force a shutdown.

Also, I am using the free AVG antivirus software, and lately when I go to 'system scan' it starts, but does not scan more than 1 object and it hangs there, looking as if it is scanning but does not count upwards. I am not able to 'stop scan'. I eventually have to end the process using Cntrl+alt+delete.

Other weird symptoms: windows explorer is getting hung up, I've tried to delete a shortcut for example and it will just work and work and not get anywhere until I end the program and it restarts windows explorer. I've tried to delete programs and that too is slow or non responsive to the point where you just end the program too.

If anyone can get me started on fixing these problems (maybe I have a virus? something that is running in the background and is stopping AVG from running?) I can provide whatever information you may need.

Thank you very much!
 

A:Windows 7 Hung up on Shutdown or Restart ... & more

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RELEVANCY SCORE 76.4

My windows XP automatically shutdowns and restarts almost everyday.
I downloaded the Hijack This to do the full scan and create a log file.
Would anyone read the log file and tell me what wrong with the above issue?
You help is appreciated.

Jeff

Here is the log:
Logfile of HijackThis v1.99.1
Scan saved at 3:07:10 PM, on 9/24/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Acer\Empowering Technology\ePerformance\MemCheck.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Acer\LANScope Agent\awServ.exe
c:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Intel\AMT\LMS.exe
C:\Acer\Empowering Technology\eLock\LockServ.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Acer\Empowering Technology\eRecovery\eRAgent.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\SysMonitor.exe
C:\Acer\Empowering Technology\eDataSecurity\eDSloader.exe
C:\Acer\LANScope Agent\awtray.exe
C:\Java\jre1.5.0_12\bin\jusched.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Acer WLAN 11g USB ... Read more

A:windows shutdown and restart frequently

DON'T do anything, because I can't tell for sure, but it looks like you got a virus to deal with. You use IE? Well, it looks like there are some mysterious trusted zones. I'm not sure, perhaps the virus made them, unless you added them. I'll take a closer look and see what I can find.
 

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RELEVANCY SCORE 76.4

I have a HPTC running Windows Home Edition x64

If I press the restart box, or the computer restarts itself, the computer will shutdown instead

Pressing shutdown causings the computer to shutdown in the normal way

BIOS is showing it's default settings, and wiring from the case reset and power switches is OK

A:Windows 7 pressing restart causes shutdown instead

By restart box do you mean the restart selection you see when you click on the arrow next to Shutdown in the Start menu?

Dumb question, sorry.

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RELEVANCY SCORE 76.4

hi
i have recently bought a samsung series 5 laptop with windows 8 installed on it. after a week or so, my laptop would not shut down or restart. i have read previous forms and i have tried everything. when i click on shutdown, or restart, nothing happens. there is no error, nothing. i have tried to shutdown through the CMD: shutdown -r -t 0
and that didnt work.

can someone please help me?

A:windows 8 shutdown/restart problem

Hello in234, and welcome to Eight Forums.

You might see if turning off Fast Startup may be able to help. Some people have reported shut down and/or restart issues with Fast Startup turned on.

Fast Startup - Turn On or Off in Windows 8

Hope this helps,
Shawn

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RELEVANCY SCORE 76.4

When I try to either shutdown or restart my computer it , locks up at a blank screen, it won't fully shutdown, I have windows 200 pro, on a sony laptop pentium 2
 

A:windows 2000 shutdown/restart

Welcome to TSG.

Here is a good starting point.
How To Troubleshoot Shutdown Problems in Windows 2000

Go step by step if you have questions, post them, someone will jump in and help.
 

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RELEVANCY SCORE 76.4

I'm receiving a DLL error when I shutdown / restart my Windows XP box. While not disastrous in any way, it's just sort of irritating that my computer isn't running perfectly (yes, I'm a.nal like that )I've posted my HJT logs to see if anyone can find a problem with it. I've gone through and marked an asterisk (*) on the lines which I know are good, due to the software I know I've purposely installed on my system, but would appreciate any and all feedback, nonetheless.What can I get rid of from here to optimize everything?BONUS QUESTION: Strange occurrence - when I hit the '*' asterisk key on the keypad followed by the down arrow and left arrow in rapid succession (as I did below marking the lines), the CALCULATOR application will frequently pop up for no darn reason at all! This is incredibly annoying, and I've checked the properties of the calculator program to ensure that there are no shortcut keys associated with it, which would cause this to occur.Thanks for your time!Running processes:*C:\WINDOWS\System32\smss.exe*C:\WINDOWS\system32\winlogon.exe*C:\WINDOWS\system32\services.exe*C:\WINDOWS\system32\lsass.exe*C:\WINDOWS\system32\svchost.exe*C:\WINDOWS\System32\svchost.exe*C:\WINDOWS\system32\spoolsv.exe*C:\Program Files\APC\APC PowerChute Personal Edition\mainserv.exe*C:\Program Files\Common Files\Apple\Mobile Device Su... Read more

A:Hjt - Dll Error On Windows Shutdown/restart

Welcome to the BleepingComputer Forums. Since it has been a few days, please post a new HijackThis log. Please see Preparation Guide for use before posting about your potential Malware problem. Thank you for your patience.If you have already posted this log at another forum or if you decide to seek help at another forum, please let us know. There is a shortage of helpers and taking the time of two volunteer helpers means that someone else may not be helped.

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RELEVANCY SCORE 76.4

Sometimes when I tell the computer to shut down or restart, it won't..until I make it standby and then wake it back up again and then press shut down so that it will work. How can I fix this problem?
 

A:Windows 2000 won't shutdown/restart

madoka said:

Sometimes when I tell the computer to shut down or restart, it won't..until I make it standby and then wake it back up again and then press shut down so that it will work. How can I fix this problem?Click to expand...

now it doesn't work even if i do standby either
 

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RELEVANCY SCORE 76.4

hi
i have recently bought a samsung series 5 laptop with windows 8 installed on it. after a week or so, my laptop would not shut down or restart. i have read previous forms and i have tried everything. when i click on shutdown, or restart, nothing happens. there is no error, nothing. i have tried to shutdown through the CMD: shutdown -r -t 0
and that didnt work.

can someone please help me?

A:windows 8 shutdown/restart problem

Hello in234, and welcome to Eight Forums.

You might see if turning off Fast Startup may be able to help. Some people have reported shut down and/or restart issues with Fast Startup turned on.

Fast Startup - Turn On or Off in Windows 8

Hope this helps,
Shawn

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RELEVANCY SCORE 76.4

How Windows 8.1 restarts/shuts down irks me...

W8.1 has the latest updates, sans the W10 malware, is slow to restart/shutdown. Restarting the system takes couple of seconds for "Windows is restarting..." screen to appear, but it takes another 30-40 seconds for that screen to disappear and actually restart the computer.

The shutdown process is even more puzzling for me. Shutting down the system brings up the "Windows is shutting down..." that displayed for couple of seconds. Then the screens go black, the monitors go into power save mode (no video signal received), but the system is still running for 30-40 seconds before the computer is actually shutdown.

The same computer dual boots with W7 that within 5 seconds restarts/shuts down. The dual boot is managed within the BIOS/EUFI "F12" key to select the drive to boot from. Both Windows 8.1 and 7 runs from their own SSD drives without being aware of the other OS.

This is certainly due to the W8.1 and not to the hardware. Both W8.1 and 7 is run just fine performance wise as they should with quad-CPU, SSDs and 16 gig memory.

Anyone has an idea what causes the slow restart/shutdown in W8.1?
TIA...

A:Windows slow to restart or shutdown....

I've suspected Windows telemetry from the beginning to be the reason for the delayed restart /shut down and the suspicion was right. Despite removing all the telemetry patches, disabling all of the monitoring, etc., evidently system files had been "updated" to send the telemetry data anyway, if and when the user signs out, restarts or shuts down the system.

Installed Spybot Anti-Beacon 1.5, designed to disable telemetry in the system and MS Office, immunized my system, the restart is almost instantaneous and so is sign out.

Shutdown still has the delay, albeit the "Shutting down Windows..." screen disappears faster, the about 30 seconds delay to shut off the power is still there after the monitors go standby. It does not make a difference, if I unplug the network cable. It's still takes half a minute to power off and there are no errors in the logs. I just shut off the power on the strip as soon as the monitors go standby; even that does not result in an error message the next time the system is booted. Weird...

Is there a way to record the shutdown process? It does not seem that one could actually monitor the process, especially after the monitors go standby...

Edit: added link to Spybot Anti-Beacon...

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RELEVANCY SCORE 76.4

Hi everyone
In these days somethings strange has append to my new laptop (asus).
I cannot restart or shout down my computer anymore. When i press call the shoutdown or restart i just log off, and nothing more happends.
Even when i put my computer in sleep by closing the lid, it turns down for a few seconds, and then it turn on again.
Even more I can restart from windows only from some application (like asus update, windows update).
I have no problem in booting, restarting or shout down with linux.

Where shoud i start looking for help or debug?
Thank you!

A:Could not shutdown or restart properly windows

Hello Ciccas, and welcome to Eight Forums.

You might see if turning off Fast Startup may be able to help. Some folks have reported having shut down and restart issues with it on as well.

Fast Startup - Turn On or Off in Windows 8

Hope this helps,
Shawn

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RELEVANCY SCORE 76.4

Every other day or so when shutting down or restarting Windows gets to the "Logging Off" stage and sits there until I just get tired of waiting and hit the reset button. I remmeber having the same problem years back on numerous machines and having to do download a patch for the problem. Windows 7 64 Ult

Any suggestions ?

A:Windows 7 Hangs on Shutdown / Restart

You have any programs that use abnormal amounts of RAM/CPU power?

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RELEVANCY SCORE 76.4

Hi, all. I think (but not sure) that there is a problem with the latest Windows 10 Pro (Anniversary release) on W-530 laptops with system shutdowns and restarts. And now I cannot go back to a previous version of Win 10 to verify this, because I no longer have a copy/image of that version to boot from! The download from Microsoft is the current Anniversary version only ... Symptom Specifically, my W-530 will not shutdown or restart when that selected from the "Windows" button. The screen goes dark, but the laptop stays powered on ... no matter how long I wait (tried over an hour one time!) The power light stays on, the microphone mute light stays on, the fan stays on ... only there is nothing on the screen. If I unplug the power cord, it does run the battery down (fan is on). This is completely consistent - happens every time. Only "Workaround" The only workaround seems to be to hold the power button down completely for the few seconds after waiting to make sure that the drive light no longer flickers - I worry that this will cause me problems in time though! Attempts to Fix I have tried many complete clean re-installs of Windows 10 (into a new partition  - on three different SSD drives) and it does this right from the beginning after all the Windows installation and Microsoft updates are done! I have also tested after applying Lenovo updates too (using the Lenovo Syst... Read more

A:W530 will not shutdown or restart? Windows 10 Pro ...

Try disabling Window's Fast Startup (e.g. Hybrid Sleep) function and see if that helps. To disable, go to Control Panel\All Control Panel Items\Power Options  or Run:  powercfg.cplOpen "Choose what the power buttons link do" in the left paneOpen "Change Settings that are currently unavailable"Uncheck the box for the Turn on fast startup (recommended) optionNow press and hold the Shift button and select Shutdown from the Start Menu, and if that fails to reboot the system, force a reboot and then re-test.If you have been forcing a reboot on your system to shut down, I would also recommend that you run a standard disk check too since you have likely orphaned a lot of files.    I like to just run chkdsk c: from a Command Prompt (Admin) so I can see what it is doing, then only if needed, add the /f switch and schedule for the next reboot. If that fails, see what happens when you Run the command    shutdown /s /t 0  Good Luck,

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RELEVANCY SCORE 76.4

Hello,
 
I am encountering some issues with shutting down, restarting, etc. in Windows 7.
 
When clicking on shutdown the OS shuts down succesfully, but my laptop will not turn off somehow.
 
The same with the restart option. It is simply unable to restart my system.
 
 
Things I have done:
 
chkdsk command: no further action is required.
 
sfc /scannow command: some issues were found, but these issues could not be repaired.
 
Checked the HDD with the WD LifeGuard. It succesfully passed.
 
If you need additional information, please let me know.

A:Shutdown and restart issues with Windows 7.

Please post the sfc /scannow log in your topic.
 
To find sfc /scannow log, type cmd in the Search programs and files box. 
 
cmd will appear above the search box under Apps., right click on it and choose Run as administrator, this will open the Elevated Command Prompt.  This will look simlar to the image above.
 
Copy and paste the following in the Elevated Command Prompt, then press Enter.  
 
findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt
 
This will place a new icon on the desktop titled sfcdetails.  Click on this to open the log, copy it and paste it in your topic.  

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