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zr2740w

Q: zr2740w

I have an HP ZR2740w that is well out of warranty. The display will just randomly turn off. However, the computer still thinks the display is active. I then have to press the power button to remove the display among the active displays (I have a total of three). Sometimes, if you turn it off and back on again, it works right away. Other times you have to wait. Some times, it won't come back on at all. This same problem happens no matter what input, no matter what computer is used. I have tried with three different computers, on three different operating systems, using both DVI and Displayport. The behavior is exactly the same. Any suggestions on what I need to do to repair this would be greatly appreciated.

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RELEVANCY SCORE 200
Preferred Solution: zr2740w

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RELEVANCY SCORE 48

HelloI bought a new Thinkpad P51 and I'm trying to detect my monitor HP ZR2740w to use it as a second monitor. I tried to connect the monitor to the docking station (firmware 2.33.000) with the DVI and DisplayPort but win10 doesn't detect it. I also tried to connect the monitor with the mini display port to the laptop but it doesn't work.I already updated all the video drivers and win10 but it still doesn't been detected. I tried the monitor with anoter HP PC and it works great.What should I do? it's a good monitor, I don't want to change it.thank you for the help. 

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RELEVANCY SCORE 47.6

Hi,My monitor cannot show resolution more than 1280x720 when connected to my labtop, I downloaded SP54516 driver but did not change any thing. RegardsWesam

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RELEVANCY SCORE 47.6

I wanted to reply to a previous question, but the thread was marked read-only, hence I am opening a new topic.On windows 7 x64, I installed SP54516 which upgraded without change to Windows 10 x64. In device manager, it seems the only drivers are "C:\windows\system32\drivers\monitor.sys" (which is Microsoft Windows 10 x64 standard monitor driver and "C:\windows\system32\spool\drivers\HP_ZR2740w.icm (which is just a color profile). Just extract the folder "Files" from the patch (with Winzip, winrar of 7z) and point Device Manager to that location when installing/updating the driver.  Driver is version 1.0.0.0 with date 23-Mar-11.  While that is very old, it does not matter since it's just a color profile. Good luck, sorry for those who had trouble.Ewald

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RELEVANCY SCORE 47.6

Where can I find the drivers for windows 8.1 for this monitor?Please note that the Win7 x64 drivers are not accepted by Win8.1 x64.Adding it as legacy hardware with the INF provided by the Win7 install program doesn't work either.Please help! I bought these two monitors just a year ago and now they're useless already!

A:HP ZR2740w drivers for Windows 8.1 x64

Hello @schuifpui, Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. I have read your post on how you are looking for drivers for Windows 8.1, and I would be happy to guide you towards a resolution! I am sorry, but to get your issue more exposure, I would suggest posting it in the commercial forums, since this is a commercial product. You can do this at:http://h30499.www3.hp.com/t5/Monitors/bd-p/bsc-1255#.VCxfRflShXhI hope this helps!Regards

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RELEVANCY SCORE 47.6

I have got a new Dell desktop with Windows 10 and would like to use my old motitor (HP ZR2740w) with it.  But it looks like a Windows 10 driver for this monitor is not vailable on HP site for download. Does anybody know where/when I can obtain it?  Or will I be able to obtain it at all?

A:ZR2740w Windows 10 driver

Hello, Thank you for posting in the HP Support Forum. (edited - wrong suggestion provided, pasted/posted in a wrong thread)

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RELEVANCY SCORE 47.2

 I purchased an HP ZR2740W new from Microcenter at the end of 2013. Serial number CNT323W15H, I still have the receipt. According to HP's website, the warranty just expired on the 15th. I had an accident last night, and scratched the surface of the display pretty badly. There is white showing through the scratch when black is displayed. I was wondering what my repair / replacement options are through HP support. Thank you.

A:HP zr2740w Scratch Repair / Replacement

The device can be repaied/serviced no doubt. If you have an accidental warranty then the service would be free of charge.

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RELEVANCY SCORE 47.2

Is there a Windows 10 Driver for the HP ZR2740w monitor that will provide a resolution of something more than 1280x720? We are currently using a DVI connection from a docking station to the monitor. Thanks.

A:Windows 10 Driver for HP ZR2740w Monitor

@SpaceCoast Hello;Allow me to welcome you to the HP forums! The only monitors that need drivers are those that have embedded USB ports, or other such ports that need drivers. I see you're running Win10. Did the PC come preinstalled with Win10? Or, did you upgrade it from a prior OS to Win10?This is important as PC that were updates from prior OSs are often stuch with the generic video drivers that MS provides during the Upgrade, and if that is your situation, it's a video driver problem, not a monitor problem. If you did Upgrade your PC to Win10, please provide the detailed product number so we can check for HP Win10 drivers for it. We can proceed when you provide the answers.

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RELEVANCY SCORE 46.4

Hi, I have an issue with the display port of a HP Elitebook G3 with Product ID L3C64AVIt does not recognize in anyway with a HP ZR2740w 27 inch screen. I have upgraded video drivers on laptop. Tried to find drivers for the display for Windows 10 Enterprise ( 64 bit ) with no results.The screen is ok since it works with an old laptop model HP Elitebook Folio 9470m and display port and Windows 7 Enterprise 32 bit Note that the screen only has a HDMI connection and display cable.   The only result I was able to get is a quick image of the screen for 2 seconds. When checking screensettings in Windows 10, it does not get recognized at all. Any other solutions to this that can be helpful? 

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RELEVANCY SCORE 46

I am experiencing the following issue and hope that someone in the forum as an idea / suggestion. When I have the screen connected via via display port cable with the docking station and I have my laptop docked, I dont get any signal and the screen keeps black. This is independent of the Operating System - I used Windows 7, Windows 8. When my laptop is docked but I attach the display port cable directly to the laptop it works without any problem. I have also realized that with other displays 23'' or 24'' the setup with the docking station works without a problem. So it has to be a cominbination between UltraSlim Docking Station and ZR2740w screen. Any advise what else should be tried?











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A:HP ZR2740w and HP Folio 9470m / UltraSlim Docking Station

Update:  After calling HP technical support I and being bounced among various clueless offshore tech support reps, I finally landed on the US-based workstation support department.  Justin looked up the problem and identified it as a known issue and is replacing my monitor cable with one that HP says will work.   Also, in the meantime there is a workaround that I had figured out.  If you don't use the displayport port on the ultraslim docking station but pug the cable directly into the computer it works fine.  There is some inconvienence associated with this as you have to plug it in every time you dock and unplug it every time you undock (and of course the cable always falls behind the desk while you are doing this), but it is okay as a solution while I am waiting for the new cable to arrive.  Will update this post after it arrives and report whether it works.

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