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Windows update failures -- SURT tool and Netframe

Q: Windows update failures -- SURT tool and Netframe

Please help me in solving a windows update failure. I have windows 7 Home Premium SP1 64.

The two windows updates that fail are
System Update Readiness Tool for Windows 7 (KB947821)
any Microsoft.NET framework both 4.5.2 (KB2901983) and 4.6.1 (KB3102433)

I found a similar thread and followed the steps in it, but no joy.
Performed SFC /scannow, but the WRP did not find any integrity violations. I tried to run the SURT tool (same tool as KB947821) by a manual download and run but it reports the "hotfix failed to install". So I don't have a SURT tool log to submit.

What's the next step?

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Preferred Solution: Windows update failures -- SURT tool and Netframe

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)


I had to restore my sons computer to the original state. (windows XP) I've order a cd for service pack2 and 3 and installed them. Now the computer will not start unless it's in safe mode. I'm unable to update anything from Microsoft updates. I keep getting an error code that I need to update to netframe 2.0 or higher. All the links on the Microsoft web site that I try to update netframe also give me an error that either the update is not valid or that it is not complete. What should I try next? I feel this is probably a simple fix as has been the case in the past. I also am no longer able to use the wireless adapter to find the home network and was able to before the system restore.


A:Windows XP and Netframe 2.0 or higher update not valid

hello did you try


when you download , it will also prompt you to download some other packages which may be relevant. I know because i just had to.

update to internet explorer 8 at least if you have to and try to download everything you can.
Make sure updates are not being blocked because registration has not been completed. Until i had keyed in the windows code i had problems in updating some items.
Doubt this is an issue , but make sure all the drivers are there from relevant web site

hope this helps

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Join Date: Aug 2011

Windows 7 Home Not So Premium 64 bit SP1
4 posts

I hope someone is still watching this
Home Premiunm 64 bit SP1 on Dell XPS 8300 (with problem) and Dell Inspiron (updates installed fine)

I have the same problem from the August updates but the suggested updates, KB2533523, KB2468871, KB2539636 all end with a Fatal Error.

The log is attached. (all three are the same in the error section) I have been working with MS and all of their suggestions on fixing Windows Update have failed also.

The three here ended with Error=2502 and Error=2503

I am signed in as the hidden admin to have all rights.

If anyone has any ideas it would be greatly appreciated.

As a former QA analyst I have and two (I think) very important clues for someone who knows Net Framework and Windows 7 update process better than I.

1. Is Net Framework there or is that what failed in the August restart?
My trail----
msconfig (doing a clean boot)
hide all Microsoft Services

Microsoft .NET Framework NGEN V4.0.30319 x86 AND x64 do not get hidden and the 'Manufacturer' is listed as UNKNOWN

Go to services
the V4.0.30319 x64 and x86 are there, delayed start, both stopped, both logon as local system account
the V2.0.50727 x64 and x 86 are both disabled.

Since the manufacturer is unknown it would seem to me partial failure during update lost some subset of needed data.


2. I run sfc /scannow to find corrupted dlls that sfc cannot fix.

msdaosp.dll V6.1.7601.... Read more

A:August Windows Update corrupts dlls/netframe?


Below is last correspondence with MS tech support, now on 8th day.

ANYTHING would be a help. All of my data is backed up three different ways but since I lost a motherboard just 2 months ago and had to spend two full weeks here reinstalling the business software packages I am hoping to be able to save this without having to do software reinstalls.

Thank you again, Elmo

Dear Elmo,

Your patience & persistence truly amaze me.

It appears that you have been through all the steps we would recommend.
Plus you have sought Tech Support help via MS.

I suggest the time is well & truly here to do the unmentionable.....after all your data IS backed up three different ways you say above.

Links for you to peruse -

Clean Install Windows 7

Repair Install


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For the last two months I have been having to reinstall the same win updates over & over?-
Now its the Windows Malicious Software Removal tool that keeps coming up, and as soon as I install it
the updt icon immediately pops up saying updates are ready for your computer (over & over)?

I tried to download the Win7 32-bit SURT tool from your forum link, but it says it's Not available?

A:Can't download SURT tool to fix...?

The most likely reason for the MSRT to repeat is that it crashed at some point.
The most likely reason for that, is that the machine is infected.
Try this link for the CheckSUR tool...

Download System Update Readiness Tool for Windows 7 (KB947821) [October 2014] from Official Microsoft Download Center

(direct link - 32-bit Windows 7CheckSUR)


Please download and install Malwarebytes Anti-malware (free version) from http://www.malwarebytes.org/products/malwarebytes_free/ - UNtick 'Enable free trial of MBAM Premium' at the end of the installation - and update it, then run a full scan in your main account, and Quick scans in any other user accounts.

Quarantine everything it finds

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Dear Sevenforums,

I just installed a new HDD by WD into a HP DV7T (2008), everything has been going well up until I tried to Update Windows. I did not retain anything from the previous installation as the previous hard drive up and quit on me!

I activated windows and had it confirmed as genuine.

I followed the instructions posted on another page and tried to install SURT and got an error: 0xc8000247.

I was hoping for some suggestions, Direct X , Java, MSE and Mechwarrior Online wouldn't install.

Perhaps a driver issue?

Have a great day all!


A:New HDD, Windows will not update, cannot install SURT error code below

This error is due to problems with the hard drive drivers.
First, open Device Manager, and click on View > Show hidden devices

Are any devices showing with yellow triangles or red crosses?
If so, Uninstall them, then reboot and see if that cures the problem.

if not...

This may simply be caused by a bad set of Intel Rapid Storage Technology drivers -

Installing the Intel Rapid Storage Drivers
try downloading and installing them from here - https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=22194

(you want the iata_enu.exe download)

Once complete, please reboot twice, then post another MGADiag report.

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I understand that this SURT is supposed to resolve the eternal "searching for updates" so I would be extremely please if someone could tell me where this marvel can be found
Thanks a lot for your time

A:where can I find SURT tool to kick w7 updates

I don't know about SURT but the following will resolve the Windows update problem.

Follow these instructions exactly.
First, set Windows Updates to never check for Updates.
Next reboot your computer, then install KB3020369, if not installed.
Then install KB3172605.

Windows updates should return to normal. You can then reset your updates to automatically check for updates if desired



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Hi all-

This is my first post so hopefully I'm doing it correctly.

I've been having issues with my Windows update service not checking for updates since it says the service isn't running. I have tried various other fixes that I've seen in other threads such as running Malwarebyte and FSS. When running those tools, no issues were found.

I downloaded SURT, and while the installation will initialize, it stops and gives me a 0xc8000247 error.

I ran sfc /scannow and have attached the log file below.

I have also enclosed the CBS logs as requested.

I am running Windows 7 Professional (64-bit) and have SP1 installed. Please advise if there is any additional information that you need. If it matters, the computer in question is an HP Pavilion DV8.

Thank you,


A:SURT error 0xc8000247 and Windows update service isn't running

Did you not think it might have something to do with the non-genuine notification you're also almost certainly getting?

This may simply be caused by a bad set of Intel Rapid Storage Technology drivers -

Installing the Intel Rapid Storage Drivers
try downloading and installing them from here - https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=22194

(you want the iata_enu.exe download)

Once complete, please reboot twice, then post another MGADiag report.

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Please help me out - I replaced my defective HDD with a new Samsung Spinpoint HDD, re-installed my Windows 7 image using the recovery DVDs, and can't update windows at all after that. I tried following the steps from Windows Update Posting Instructions - System Update Readiness Tool (SURT) and could not install that update either - got the attached message.
Thanks in advance,

A:Windows Update not running. Error Code 0xc8000247 when running SURT

This may simply be caused by a bad set of Intel Rapid Storage Technology drivers -

Installing the Intel Rapid Storage Drivers
try downloading and installing them from here - https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=22194

(you want the iata_enu.exe download)

Once complete, please reboot twice, then post another MGADiag report.

Read other 9 answers

I have Errors during Windows Update
Error 800B0100. Serviceupdate Tool don't solve the issue.
Hardcopy & Logs in Zip-File

Please Help

A:Errors W7 Update before and after SURT

The CheckSUR shows the following problems

Unavailable repair files:
In fact, all of those errors are perfectly normal - for IE10 in Windows 7.

The problem seems to be in the SoftwareDistribution folder...

Line 527505: 2013-10-27 11:41:13, Error CBS Failed to verify if catalog file \\?\C:\Windows\SoftwareDistribution\Download\fbae14e17f6dcf95662597649e2ec185\update.cat is valid. [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
Line 527511: 2013-10-27 11:41:15, Error CBS Failed to verify if catalog file \\?\C:\Windows\SoftwareDis... Read more

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Hi everybody,

It's a lil bit annoying to get a failed Win 7 Sp1 update screen.
So I ran the SURT tool and it installed successful on my laptop.
But still I can't install the SP1
Even after a restart...no any progress.

Hope someone can help me out of this.

I also attached two files. I don't no which one is the right one.


A:Failed Win 7 SP1 update after SURT

Can someone help me?

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Hello. I'm really new to this thread, and this just happened 18 hours prior to this post. I had to reboot my Windows XP (32 bit) After i downloaded NETFRAME 4.0. When i did, my pc hummed to life, but my monitor (A E19T6W) registered that my GTS 250 1024 MB Card was not reading. I check multipul times, looking at the graphics card as it runs. The fan works like it normaly does, but the display is not working. I am now running on my intergrated motherboard (Asus A8N-LA) Which is a Nvidia GeForce 6150 LE, and i do not know what to do. I tried removing the mobo battery for 5 minutes to reset the board, nothing. Ive tried to reinstall my drivers, That does not work. I Removed NETFRAME 4.0. That dose not even seam to help any. I do not hope it is a bad PCI slot, (had the motherboard for 3 years) but are there any suggestions available? Anything would be nice.

My specs are

System Manufacturer/Model Number: Compaq sr1901wm
OS: Windows XP 32 Bit
CPU: AMD X64 3600+ DUO
Motherboard: Asus A8N-LA
Memory: 1.75GB DDR
Graphics Card: Nvidia GTS 250 1024MB
Sound Card: Soundblaster 24bit
Monitor(s) Displays: Emachine E19T6w
Screen Resolution: 1440x900
Hard Drives: 1st Seagate 80GB
PSU: BFG Tech 550 WATT

A:PCI dose not seam to detect my graphics card after NETFRAME 4.0 Update

Anyway you can test your card? I had a 9800gt die after I updated drivers for it and sent it back.

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I've been trying to update to insider build 14342. My system shuts down and reboots normally for the update, but after the spinning cursor, I see what appears to be a command prompt on a blue screen flash briefly, then what appears to be the normal progress dialog for the update flashes for a split second before my machine reboots back to the welcome screen. I tried the steps involving shutting down the WU and related services, renaming SoftwareDistribution and catroot2 and bringing the services back up. I also tried the downloadable windows update troubleshooter and the built in troubleshooter, which both detect that "Service registration is missing or corrupt". The built-in troubleshooter says it fixes the problem, but it keeps coming back up when run again.

After trying this, windows update started giving me errors 0x8007007a and 0x8000ffff, but rebooting and trying to update a couple more times got past that, but I still end up with my system rebooting immediately after the install starts as per my initial problem. Any help would be appreciated.

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I am running Win 7 Pro x64 on an HP Elite 7100 and have been having persistent issues with update failures - most updates fail and a few succeed but with no apparent pattern.

Running the System Update Readiness tool produced the attached log file. From what I glean it suggests that some elements of an earlier update (KB2443685) are corrupt.

I would be grateful for any help/suggestions to fix this issue.


A:Windows Update failures

Hello Nick, and welcome to the Seven Forums!

Well done on uploading that log file.

I am sorry to hear that you are having problems. If all goes well, then this *shouldn't* be too hard to fix. I shall create a special fix, just for your computer (to repair just those corrupt files) and show you how to use it.

Unfortunately, I am currently at work, and I can't create this fix while at work, but it is nearly the end of the day

Please give me just a few more hours, and I will be back with further instructions.

Please just hang on for a little while longer for me!


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Update for Windows 7 for x64 based  systems KB3095649 Failed - How do I determine the reason?  KB3102810 also Failed!
Definition Update for Microsoft Securities Essentials KB2310138 Failed.  How can I determie the reason for this failures?

A:Windows Update Failures

Does it show an error code?

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Hi Forum board,
is it just me or does every other IT support find the annoying when windows updates gives the message of "failure configuring windows updates reverting changes do not turn off your computer" why cant Microsoft just make it so if one of two windows updates failures it just reverts them and not the other load so you have to look at a laptop reverting changes for hours on end, and you can just fix the problematic updates and not have to go back over the other load that installed just fine.

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After reading all the threads I am hoping help for my problem is close at hand.
Somehow my Win 7 update has gotten corrupted where the updates do not install.
I used the Win 7 Readiness tool and (attached log file) reviewed the log.
Is there a known (easy) method to resolve the issues it reports.

A:Windows 7 Update failures

I suggest running this
SFC /SCANNOW Command - System File Checker

Then manually downloading and reinstalling the service pack.
Use Internet explorer for this even if you normally use a different web browser.

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Without change to my settings, I started to get persistent update failures for my 5740 HP printer. How do I stop this from happening?
Here are the messages.
? Hewlett-Packard - Enterprise WSD Multi-Function Printer, Multi-Function Printer, Other hardware - Null Print - HP Officejet 5740 series - Error 0x8024200
? HP - Enterprise WSD Multi-Function Printer, Multi-Function Printer, Other hardware - Null Fax - HP Officejet 5740 series - Error 0x8007049

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For the last several days, Windows Update has been failing to update my Office 2003 products.

I do already have the "Validation Tool" that Windows Update installs, and all of my software has legal, valid installations.

The following Updates all are Failing to install:
- Update for Microsoft Office Outlook 2003 Junk Email Filter (KB975958)
- Office 2003 Service Pack 3 (SP3)
- Update for Office 2003 (KB907417)

These all fail to install with an Error Code of 0x80070643.

Thank You, Microsoft, for this helpful, plain-English-language explanation of what went wrong! ;-)

Well, looking up "Error Code 0x80070643" using Google yielded this result:
You receive error code 0x80070643 or error code 0x643 when you use the Windows Update or Microsoft Update Web sites to install updates

This looked promising, but the way that they described to add entries to the Registry didn't work on my system, I had to use 'regedit' to do it manually.

Near the bottom of the Microsoft web page, it also had a link to this:
How to Enable Windows Installer Logging in Windows XP

What this new page described also did not work in my system, as far as finding the results of the Windows Installer logging that is turned on by the new Registry entries.

Fortunately, I already know how to find the System Logs in Windows XP, by using:
Start --> Administrative Tools --> Computer Management

So, I was able to (manually) create the log files (actually, Comm... Read more

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Everyday Windows tries to run 4 updates and they all fail, including this morning. So far, 13 updates have failed beginning on 4/27. They are; KB2515325, KB2522422, KB2492386 and KB982018. Anyone else having this problem? I am running Windows 7 x(64) Professional. I have no idea how to proceed, is there an MS contact available?

Hope someone can help.............Ralph

A:13 Failures to update Windows 7 x64 Pro

Do you have the SP1 update installed and Net framework updated and Visual C+ redistributable? Have you hidden any updates?

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I have a dell laptop,1.73GHZ,  with win 7, 2.5GB ram, 500gb hdd. 32 bit.
I am trying to update IE9 to IE11. I have tried it about 6 times and it always fails. other
updates work fine.
I have used windows "fixit programs" to try and fix it. I used the windows update fix and the
install new programs fix but they fail too. My computer is pretty clean. I use antivirus and
antimalware software to keep it clean, Im out of things to do. Help.

A:Windows update failures

Please download MiniToolBox  , save it to your desktop and run it.
 Checkmark the following checkboxes:  List last 10 Event Viewer log  List Installed Programs  List Users, Partitions and Memory size.
 Click Go and paste the content into your next post.
 Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.

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Hello, I haven't posted in some time and I need help. Windows Updates for Windows 7 Pro have failed since August 16, 2012. It attempts to update upon every shutdown and reboot. When booting back up, it indicates that Windows Update failed to install updates and restores to previous configuration. I've tried to uncheck every update in the history of updates and when I exit the dialog box and reopen it, all individual updates are checked again! I've attempted to do a system restore to the day before the problem started (Aug. 15, 2012) yet the restore fails with the following error dialog "Windows Restore failed to replace the file (C:/windows) with it's original copy from the restore point, an unspecified error occurred during system restore (0x80071a90)? I'm at a loss. Is it possible to uninstall all updates from Microsoft back to the point at which the problem started? What's going on with system restore? I tried going back to Aug. 12 where the updated were successful and restore from there yet I get the same message. Is it possible to repair using the Windows 7 Pro install disk? I also tried running the Microsoft Fix PC app. It didn't fix the problem. Dose anyone have a clue how to uninstall the updates (if they even installed as the dialog indicated update failure). The first update to fail was Security Update for Windows 7 x64 based systems (KB2712808)
I appreciate the assistance.

A:Windows Update Failures

Try installing the (failed) updates one at a time. You may have to restart after each one.

Start - All Programs - Windows Update. It will probably give a list; if not do a "check for updates." Then un-select all but one and try to install that one.

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I originally posted this 01/01/08, and have edited it since then. Windows Update troubles continue to be a frequent subject posted on this forum. I've suggested that it merits a "sticky" because of the frequency, but apparrently it does not.

There are a number of things that can break Windows Update in XP, including performing a repair/reinstall. Some are also having issues after installing Service Pack 3. For a quick fix, do this:

Open Notepad and copy/paste the following text:

regsvr32 wuapi.dll
regsvr32 wuaueng.dll
regsvr32 atl.dll
regsvr32 wucltui.dll
regsvr32 wups.dll
regsvr32 wuaueng1.dll
regsvr32 wucltui.dll
regsvr32 wups.dll
regsvr32 wuweb.dll
regsvr32 wups2.dll
regsvr32 msxml.dll
regsvr32 msxml3.dll
regsvr32 msxml2.dll
regsvr32 qmgr.dll
regsvr32 qmgrprxy.dll
regsvr32 Softpub.dll
regsvr32 Mssip32.dll
regsvr32 Initpki.dll

Save the file to your desktop as UpdatesFix.cmd (you'll have to click the "Save As Type... dropdown and select "All Files" before you click the Save button).

Some of these dll files can take a bit to get reregistered. If you use the /s switch in the script, as some suggest, you might think that the thing has hung or stopped responding, because that switch silences any feedback from the script itself. I don't use the /s switch, because I want to know just what's going on.

If you'd rather not try the batch file, you can enter each line in the Run box one at a time and click OK after each one.
... Read more

A:Fix Windows Update Failures

How do I prevent windows update from updating the Nvidia driver and utterly destroying it.

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I've got a new problem within the last three days. Windows update had failed on the last two PC's that I"ve setup. One is a Dell Dell system and the other I've reformatted and reloaded Windows on in preparation for redeployment.

On both systems, I've gone to Windows update and downloaded updates. They appear to download OK, but the fail to install. Have looked at logs and tried to get the systems to allow the download again, but they think the updates are still there. At one time we we renamed the folders were the temporary files for the updates reside so they downloaded again, but they failed to install a second time.

This is a strange one because there are no error messages or numbers in the log so don't know where to go for a solution or why. This happened on both PC's after a successful update to Windows XP Service Pack 3. On both PC's I was able to go to the download site and download and install IE 7.0 successfully.

Does any one have any ideas on what might have happened in the last few days with MS to result in this inability to download and install? I've followed the same steps numerous times as late as ten days ago very successfully.

Thanks for your help, Judy

A:Windows Update Failures

Copy and paste the following to Notepad and save as UpdaterFix.bat then double click it:

regsvr32 /s wuapi.dll
regsvr32 /s wuaueng1.dll
regsvr32 /s wuaueng.dll
regsvr32 /s wucltui.dll
regsvr32 /s wups2.dll
regsvr32 /s wups.dll
regsvr32 /s wuweb.dll

Please advise of your progress.

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I keep getting windows update failures. The help and support box gives me no results. It says 0 results for "windowsupdate_8007007e" and then "windowsupdate_dt000"
Details as follows....
2017-12 Security Monthly Quality Rollup for Windows 7 for x64-based Systems (KB4054518)

Installation date: ?12/?12/?2017 1:44 PM

Installation status: Failed

Error details: Code 8007007E

Update type: Important

A security issue has been identified in a Microsoft software product that could affect your system. You can help protect your system by installing this update from Microsoft. For a complete listing of the issues that are included in this update, see the associated
Microsoft Knowledge Base article. After you install this update, you may have to restart your system.

More information:

Help and Support:

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For info:

When troubleshooting another issue, I looked through my Event Viewer logs. Under setup, I found an error indicating an update had failed to install.

(The Windows update "Hotfix for Windows (KB954708)" could not be installed because of an error: 2149842966 "" (Command line: ""C:\Windows\system32\wusa.exe" "C:\Program Files\Common Files\Windows Live\.cache\9cd6e45f1c9e616\Windows6.0-KB954708-x86.msu" /quiet /norestart ")

In the WU update history, there was no indication of any failed update. I installed the KB from the MS web site and it installed nicely.

So, it it seems that lack of listings of failed updates in Windows Update is no bullet proof indication no installation failed.

A:Windows Update not always recognising failures

Very True i have an update that i have installed numerous times and it is still listed in windows update.

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I am an IT pro, 35 years building, fixing and programming, and I am less than pleased with Microsoft and Windows 7 updates. Or perhaps the better wording would be lack of updates.
I've been working on a friends Acer laptop for the past 4 days now. Some strange issues so we decided to restore from the Windows backup image. Note, this is not the Acer image, all of that was lost a few years back. This image was taken from a full format,
fresh install of 7 Home Premium, which had basic drivers and several windows updates.
After restoring the image, it was impossible to get WU to get anything, it would sit there and spin for hours on end. All of the usual tricks were tried, various "fixit" and manual editing (turn off services, clear catalogues, register DLL's etc...
Nothing worked. It was then discovered that there was bad ram, which was replaced. All other hardware diagnostics passed.
The image was again restored, and WU ran again for 10 hours and got nothing. At that point, a full format of the drive was done again, 7 was installed (licensed and registered), no drivers or other software was installed. There are no errors in device manager,
nothing is missing or flagged as bad. The "install updates for Office and other..." was enabled, and WU was run again.
It has now been 12 hours... and nothing. Just spins away like forever. The router log does show the connection to the update site. No issues with internet connectivity, and the connection is via ... Read more

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Everytime I shutdown Windows 7 keeps trying to install the same two following updates but fails:

Security Update for the 2007 Microsoft Office System (KB976321)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB981726)

I keep getting the same error code for each install failure: 646

I have made sure the firewall is set correctly and I have also tried to install in safe mode as well.

Any suggestions as to how to get these to install or at least clear the Windows Update so that it quits trying to install these two updates?


A:Same two repetative Windows Update failures

Go to this site and down load the updates (just enter the KB number in search).
Then install them locally after they download.

Microsoft Download Center

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As you probably know by now I just did a fresh install of my Win XP Home lol Everything is running smoothly except that the Microsoft Update keeps failing whenever I try to download and install the updates it shows are available. It didn't do that when I first finished reinstalling my OS so I don't think the installation of Win is the problem.

When I ran the update (from the website), it showed a list of all of the available updates. The first one it suggested to install was Service Pack 3. I did. It finished up, restarted, then I went back into the updates again to continue installing the additional elements available and they won't install.

I select them (I've even tried them one at a time), I click review and install, the window pops up, they download and the progress bar fills, then it shows the installation and the progress bar fills, then the summary pops up and it says, "the following were not installed" and it's always whatever I chose.

Could the SP3 be the issue since that's the one thing that downloaded and installed fine and then nothing else after it? Should I uninstall it?

I didn't reinstall previous packs because when that one came up it said it included all of the previous packs. Should I not trust that and just go back to install each service pack and hot fix individually?

Thanks again lol

A:[SOLVED] Windows Update Failures

Give this a try:

There are a number of things that can break Windows Update in Windows XP, including performing a repair/reinstall. For a fix, try these next steps:

Open Notepad or WordPad and copy/paste the following text:

regsvr32 wuapi.dll
regsvr32 wuaueng.dll
regsvr32 atl.dll
regsvr32 wucltui.dll
regsvr32 wups.dll
regsvr32 wuaueng1.dll
regsvr32 wucltui.dll
regsvr32 wups.dll
regsvr32 wuweb.dll
regsvr32 wups2.dll
regsvr32 msxml.dll
regsvr32 msxml3.dll
regsvr32 msxml2.dll
regsvr32 qmgr.dll
regsvr32 qmgrprxy.dll

Save the file to your desktop as UpdatesFix.cmd (you'll have to click the "Save As Type…. Dropdown arrow on the right of the selection window and select "All Files" before you click the Save button).

If you'd rather not try the batch file, you can enter each line in the Run box one at a time and click OK after each one.

Double-click the UpdatesFix.cmd file; a command window will open, and you'll see a series of dialogue boxes saying DLLRegisterServer in *.dll succeeded. Click OK to step through the process.
Once all the dll's have been successfully reregistered visit the Windows Update site and try the Windows updates again to see if it works correctly.
Often you will have to download and install Windows Installer 3.1 and the Windows Genuine Advantage tool before you can download any more updates.
Windows Installer 3.1
Redistributable (v2) For Windows 2000 Service Pack 3; Windows 2000 Service Pack 4; Windows Server 2003; Windows XP; W... Read more

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I am going to ask a quick question while SURT is running on my laptop. I am very vulnerable on that pc as the updates have not updated since reinstall of win7 sp1 yesterday. Can I turn off my internet connection while that program is running? Thank you.

A:Running SURT for update problems-Compaq C62 laptop

Since no one has offered any advice, I just kept truckin'. I downloaded and I ran the SURT package. I have been at all of this since 11 this morning and succeeded in downloading 148 windows security updates. I was told after reinstalling sp1 there would be around 200 but the windows update menu indicated that 68 were "recommended" not important. That would bring the number to 196. I think I will just not worry about those 68 as they are not "important". Hope I am back in safe territory.

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Hi there.

I just recently bought asus notebook x550C i3 processor,had been working fine for a week. Then lost connection to Internet went to update and restart as updates were needing to be done. After appearing to complete the updates, it then said failure configuring updates, reverting changes do not turn off. It has now been on this screen for 3 hours. I have tried shutting down but when re opens it lands back on same page, with the loop going round and round. I have tried f9, as another forum said that should get me to menu to restore factory settings but that does not work, neither does windows key and r!

i am tempted just to take it back to tesco where I bought it and get new one unless someone can come up with a suggestion in next 12 hours?

appreciate your help.

A:Asus laptop windows 8 update failures.

Depending on how many updates to begin with reverting changes on failure can take a long time. Let it do its thing, it will accomplish and finish.

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I have an Acer netbook running windows 7 starter...for several days each time I close the laptop there are updates that attempt to install but fails to do so for some reason...there are also issues of configuration,seemingly every time I start the laptop.

I have read the uploader tool page but before going through this process would like to ask why the laptop fails to update ? ...I recently got rid of any microsoft office programs...does this have anything to do with the failure to update ?

below are the updates that have failed several times ... sorry but the image is very small !

A:Windows 7 update failures and configuration issues.

It`s a couple of days since I posted the above but the updating failure continues...I`ve no idea if the failure is caused by this laptop not in fact having the required internal programs to ensure the updates are accepted...something is obviously not right.

edit ti add...maybe the laptop just doesn`t need these updates...?

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I have been working two Windows 7 x64 update failures. After jumping through a hoop or two turning off the avast service, I have tried to update these packages after a clean boot and still failed. I have run the SRUT and SFC a few times each (interlaced, one after the other) before zipping up the CBS you see here.
Here are the two items and their error code information. Attached is the CBS.zip file after removing all 5 cabs to fit under 8 mb.

Cumulative Security Update for Internet Explorer 11 for Windows 7 for x64-based Systems (KB2977629)
Installation date: ?10/?6/?2014 8:03 AM
Installation status: Failed
Error details: Code C004F01F
Update type: Important

Update for Windows 7 for x64-based Systems (KB2977728)
Installation date: ?10/?6/?2014 7:56 AM
Installation status: Failed
Error details: Code 800B0100
Update type: Recommended
Thank you for your time and assistance. Hopefully I may learn of the cause and the steps you will reply with, so I may deal with this issue on my own next time.

A:Windows 7 x64 Update Failures (KB2977629,KB2977728)

Here's the error-list from the CheckSUR log...

Unavailable repair files:
servicing\packages\Package_2_for_KB2977728~31bf3856ad364e35~amd64~~6.1.... Read more

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I am trying to update my Dell T1650 with some Windows Updates using Windows Update. 2 updates keep failing: KB971033 and IE 10 for Windows 7 x64 base system. I have tried Microsoft Fix It and other potential problem solving scenarios and when my PC reboots the fixes try to install but fail and the reverts back to its previous state. I have run sfc/scannow and no errors popup. I have also run SURT and even though the PC reboots I still run into the same failures. When the updates fail I get Code 80070BC9 and Code 9C57. I have attached the output from the CheckSur log but it shows there are corruptions in two KB packages: KB2522422 and KB2778344. This is a new PC and I am hoping these issues will resolve the issues I have installing iTunes 11 on it. Thank you for your help!

A:Windows Update Failures: Code 80070BC9 and 9C57

Hello nfullington and welcome to the forums

Your CheckSUR log is showing a few corrupt files which we will need to fix:

Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 18.0
2013-04-11 15:31

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_1_for_KB2522422~31bf3856ad364e35~amd64~~ Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_1_for_KB2522422~31bf3856ad364e35~amd64~~
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_2_for_KB2522422~31bf3856ad364e35~amd64~~ Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_2_for_KB2522422~31bf3856ad364e35~amd64~~
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_2_for_KB2778344~31bf3856ad364e35~amd64~~ Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_2_for_KB2778344~31bf3856ad364e35~amd64~~
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_3_for_KB2778344~31bf3856ad364e35~amd64~~ Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_3_for_KB2778344~31bf3856ad364e35~amd64~~
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_for_KB2522422_SP1~31b... Read more

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I seem to be running into a popular issue with Windows Update- 800736B3. WU is not completely broken, as it's still able to install updates to Security Essentials and non-system software (IE11, Office). All system updates, however, are failing. I've ran SURT and SFC scan, but both didn't report any outright errors. The logs should be attached to this post in the .zip

Any help would be greatly appreciated! Thank you in advance!

A:Windows Update constant failures, Error 800736B3

There are no errors in CheckSUR or the SFC scan, and nothing significant in the background CBS data.

Please post your C:\Windows\windowsupdate.log file - it may tell us where the problem lies.

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Windows 7 Home Premium SP1, 64-bit
Ran System Update Readiness Tool and SFC /scannow (no problems found in SFC, but it ran so fast I wonder if it ran correctly). Also I ran SFC several times, rebooted, and ran it several more times.

Here are the updates I tried to run and the error codes:
KB2862330 (Code 80073712)
KB2984972 (Code 80073712)
KB2894844 (Code 80073712)
Internet Explorer 11 (Code 9C57)

I tried to upload the CBS.zip file, but got "500 - Internal Server Error." The zip file is 9.5MB, and the table says a max of 8MB is allowed. Is it possible to shrink it more?

Thanks for any help!

A:Windows Update - four failures (Codes 80073712 and 9C57)

Delete the oldest CBSPersist file, and try again - or upload the file to a fileshare service (preferably DropBox or OneDrive) and post a link

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Have made repeated attempts to install SP-1 (KB976932) and all are failures. Installed System Update Readiness Tool (KB947821) and still fails.
The failure code I get is: 0X800F0826
Tried to attach the requested CBS-zip file but it is 11.4MB and apparently the max allowed is 8MB, so it failed also!
So probably not enough for any assistance Thanks!

A:Windows 7 Ultimate x86 Service Pack 1 update failures

Delete the older CBSPersist files and try again.

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Hello,I am receiving continuing Windows 10 update failures, initially with Cumulative Update for Windows 10 (KB4015221) and now with 2017-05 Cumulative Update for Windows 10 for x86-based Systems (KB4019474). I did download and successfully install "Security Update for Windows (KB4019474)" using the stand alone file, but there are two issues that baffle me: 1) Windows 10 Update is still trying (and failing) to install "2017-05 Cumulative Update for Windows 10 for x86-based Systems (KB4019474)" 2) My PC says I have a 32-bit x64 system but the x64 version of the stand alone update tool had the error that it was the wrong system architecture while the x86 version of the tool worked. And in fact Windows Update is attempting to install the x86 version, so perhaps I really do have an x86 system??? Ultimately, I'm trying to correct a .NET Framework parse error I receive when trying to run new software and suspect it will be resolved by a successful Windows 10 update. Any assistance would be greatly appreciated! Thanks,Rich

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I am having problems with windows when it tries to update the OS but apparently not when it tries to do Apps like Office as demonstrated by this screenshot:

Having looked through the error codes they are as follows:
KB3147071 - 800F0826
KB3138901 - 800F0826
KB3146963 - 800F0826
KB3146706 - 80073AA2
KB3137061 - 800F0826
KB3145739 - 800F0826
KB3133977 - 800F0826
KB2952664 - 800F0826
KB3149090 - 800F0826
KB3148198 - 80073AA2

I have tried the various fixes of un-registering/registering the windows update components as well as clearing the cache locally. I even tried straight out upgrading to Windows 10 which didn't work either

Ran SURT and it installed KB947821 (it has done this before)
Ran sfc /scannow (no integrity violations)

The logs are linked below although I did remove CbsPersist_*.cab and CbsPersist_*.log as these were massive and, I imagine, archives.


Any help is appreciated as I have now run out of ideas

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Dear all

I've just rebuilt a machine using an SSD drive and did a clean install of Windows 7 Ultimate x64.
Four updates are continually failing, and the update failures seem to cause windows to hang.
The KBs and error codes are:

kb2979570 - 80073712
kb2991963 - 80073712
kb3001554 - 80073712
kb3014406 - 80073712

sfc /scannow found no errors.

Here is the CBS log folder. Note that I've deleted all but the most recent cab as the compressed folder was over 45MB otherwise.

Thank you very much in advance for any help you can give.

A:Windows Update failures code 80073712 Windows 7 Ultimate x64 new build

CheckSUR show the following errors - I'll post a fix protocol later.

Unavailable repair files:
winsxs\manifests\amd64_microsoft-windows-d..japanese-propertyui_31bf3856ad364e35_... Read more

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I am having some trouble with Windows Update failures. The updates are:


The error codes are 8024200D and 8007371B

I ran SURT and SFC but I cant attach the CBS.zip file because its about 23M and 8M is the limit



A:4 Windows Update Failures error codes 8024200D and 8007371B

OK here's my CBS zip file

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Earlier this week I did an upgrade on my laptop from home premium to professional and now I have 4 updates which continually fail. I've been searching around for a solution and there appear to be several other folks who have reported similar problems on this forum and received good results. I tried to infer the solution from previous posts by copying some missing files into the winxsx and packages directories, but they did not seem to help.

I've run sfc and uploaded the log - no errors.

A:After upgrade to Windows 7 Pro multiple windows update failures

Hello mmertel and welcome to the forums

You copied one file that you shouldn't have, and you also copied it into the wrong folder, but fortunately the SURT has corrected the mistake:

(f) CBS MUM Corrupt 0x00000000 servicing\Packages\update.mum Expected file name Package_for_KB976932~31bf3856ad364e35~amd64~~ does not match the actual file name
(fix) CBS MUM Corrupt CBS File Replaced update.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.
(fix) CBS Paired File CBS File also Replaced update.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.
Aside from that, you have fairly substantial damage on your computer which we will need to fix. The two files that the SURT has picked up as having an incorrect name can be safely ignored, this is merely a bug in the SURT.

Seconds executed: 456
Found 51 errors
Fixed 1 errors
CSI Manifest All Zeros Total count: 38
CBS MUM Corrupt Total count: 8
Fixed: CBS MUM Corrupt. Total count: 1
CBS Catalog Corrupt Total count: 5
Fixed: CBS Paired File. Total count: 1

Unavailable repair files:
wins... Read more

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I recently completed a clean install of Window 7 Home Premium and have been running Windows updates to get up to date. There are two updates (KB954430 & KB973688) that fail to install repeatedly. I'd appreciate any advice on how to clear this up. The update history details for each of the updates follows:


Update for Microsoft XML Core Services 4.0 Service Pack 2 for x64-based Systems (KB973688)

Installation date: ‎1/‎3/‎2015 1:53 PM

Installation status: Failed

Error details: Code 643

Update type: Important

Install this update to prevent applications from sending too many HTTP requests while a well-known Document Type Definition (DTD) is included. After you install this item, you may have to restart your computer. Once you have installed this item, it cannot be removed.

More information:

Help and Support:

Security Update for Microsoft XML Core Services 4.0 Service Pack 2 for x64-based Systems (KB954430)

Installation date: ‎1/‎3/‎2015 9:46 AM

Installation status: Failed

Error details: Code 643

Update type: Important

A security issue has been identified in Microsoft XML Core Services (MSXML) that could allow an attacker to compromise your Windows-based system and gain control over it. You can help protect your computer by installing this update from Microsoft. After you install this it... Read more

A:Repeated Windows Update failures (KB954430 & KB973688) Error Code 643

Please follow the Windows Update Posting Instructions and post the requested data

If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

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Windows Update service appears to have been corrupted by a rootkit which was removed. However I am unable to restore WU using the FixIt 50202: Service Failed to Start- Verify You have sufficient privliges. If I attempt to manually start Automatic
Updates I get a error 126: Specified Module could not be found.
Not sure how to proceed from here and the FixIt wizard has no suggestions.

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Windows Update spins forever on "checking for updatse". The Win Update Troubleshooter gives error 0x8024402C. I have tried numerous fixes including some KBs - no success.

Today I tried steps 1 and 2 that you recommend should be run before posting on this problem.

1. The SURT installer has been spinning > 3 hrs on "searching for updates on this computer".

2. I ran "sfc /scannow". It says "Windows Resource Protection found corrupt files but was unable to fix some of them" and refers to CBS.log - but that is an empty file.

Can anyone advise me?

A:Windows Update spins "checking for updates"; SURT installer spins

Hi Bill,
have you tried the fixit from this link

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is it better to install major updates like new windows builds through windows update or download through the media Creation tool and install them that way i have been using the media Creation tool but i find its such a pain

what do you think?

A:Windows 10 update question - Install via Update or Media Creation Tool?

You can try:Windows 10 ISO

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Hi there,I'm having problems with a repeated popup:Your browser is run in unsafe mode. Running the protection mode will help you to keep your computer safe. Staying at the suspicious website in unsafe mode may lead to the loss of personal data and computer breakage. To run the web browser in the protected mode Windows requires installing the certified antivirus scanner software and online protection tool.Name: Online Protection ToolPublisher: Microsoft WindowsThe first sentence is grammatically incorrect and the message looks shady (picture below).Also, I am unable to update AdWare or Malwarebytes and errors pop up. I'm also unable to access the Microsoft Windows Update website.Occasionally my browser (Chrome/Firefox) will be redirected to other websites with ads.Thanks for taking the time to read this. Any advice?Edit 1: malwarebytes.org is blocked/won't load.windowsupdate.com is blocked/won't load.superantispyware website is also blocked/won't load.Other websites are loading fine.Edit 2: Updated my HOSTS file, rebooted my computer, and I still don't have access to those anti-malware sites. Regular websites are fine.--J

A:Can't access Windows Update, fake "Online Protection Tool", can't update Malware scanners

Scan for Spyware/AdwareThe process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.Please download Malwarebytes Anti-Malware Free version and save it to your desktop.NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.alternate download link 1alternate download link 2Make sure you are connected to the Internet.Double-click on mbam-setup.exe to install the application.When the installation begins, follow the prompts and do not make any changes to default settings.When installation has finished, make sure you leave both of these checked:Update Malwarebytes' Anti-MalwareLaunch Malwarebytes' Anti-MalwareThen click Finish.MBAM will automatically start and you will be asked to update the program before performing a scan.If an update is found, the program will automatically update itself.Press the OK button to close that box and continue.If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.On the Scanner tab:Make sure the "Perform Quick Scan" option is selected.Then click on the Scan button.If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.When the scan is... Read more

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