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Battery check Unknown 93 status, Battery not charging, stuck...

Q: Battery check Unknown 93 status, Battery not charging, stuck...

HI , I'm have ing trouble with my HP Pavilion 15p077TX Notebook (1yr 6 months old), its battery charge got stucked at 2% (nor further charge loss nither is it getting charged), I'm currently using it via my AC Adaptor and the irony is that I'm posting this from it in the same condition. Things i've tried so far:- Updating the bios (Current BIOS Version/Date : Insyde F.42, 18-03-2015) {I have a doubt about the bios version here cause when I tried to check the current bios its showed me this one and F.7 for Intel Processor, not sure If its the proble with this case.}- Uninstialling the ACPI -Compliant Control Method Battery andn then redetecting it- Updating the support assistant and running the battery check which gives an unknown 93 error (tried both VERSION: 8.2.8.25 and VERSION: 7.7.34.34 )- Unpluging the battery and the ac adapter and holding the power button for a whole minute-Tried HP Diagnostic Tools' Battery Check which took like 10-15 minutes and responded as no battery is pluged in. Right now I don't have much in my mind to try on this, If anyone knows anything please do share, that might me helpful.Thanks in Advance.Enigma











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A: Battery check Unknown 93 status, Battery not charging, stuck...

Hey @EnigmaDimirti, Welcome to the forums. I'm here to help. I would strongly suggest Testing and Calibrating the Battery. Should that not solve the issue, I would suggest calling in for support to see about replacing the battery, as it should not be displaying "no battery is pluged in" when you run a battery check. Please use the following http://www.hp.com/contacthp and create a case for your issue and contact HP. If you live outside the US/Canada, please click the link below to get the contact information for your region.http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html If this helps, please hit that Thumbs Up, and Accept as Solution. Cheers,TechSurge.

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RELEVANCY SCORE 131.6

Can someone help me with this problem? So I just received my brand new Dell Inspiron 15 3000 and the battery is not charging. It says it's "Plugged In, Charging" but it never goes up and stays at 0%. At first I thought I just need to plug it in for several hours but it's been 5 hours now and still the battery stays at 0%. I tried running the BIOS Diagnostics just to see if there are problems and there's none. The battery status says everything is running normally and the Battery State says it's Idle. I tried draining the flea power several times, removing and reattaching the battery, but to no avail. I'm getting really frustrated and I'm really close to throwing this laptop back to Dell. 
I read somewhere that I have to update the BIOS but it won't update unless the battery is charged at least 10%. Someone also suggested that Windows 8.1 is causing the problem. I haven't even started using this laptop and it's already giving me a *** ton of problems. Any help would be much appreciated! Thanks guys! :)

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RELEVANCY SCORE 116

I have a Lenovo Flex 1580, and even though the charging status shows that the charger is plugged in, and is charging, the battery is not really charging. The battery is stuck at the same point. I checked Lenovo Vantage to make sure that I am not in Conservation Mode, and even though I am not, the battery is not charging. It is stuck at whatever percentage I plug in the charger. Earlier the percentage went up to 59% before stopping, and then when I unplugged the charger and plugged it back in, it is not moving past 52%. My BIOS is updated as well

A:Battery Status: Plugged in, charging but percentage stuck at the same point

Format device!If dont solve, flash BIOS update... 

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RELEVANCY SCORE 112.4

The battery status toggles between not charging, not used, and unauthorized battery after it was calibrated using one key. Before that, the battery was working perfectly, lasting close to 5 hours. Now the laptop shuts off when unplugged and the battery status is constantly changing. I've had this laptop for approximately a year now and it was unused and left in an unopened box for the first 8 months. 

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RELEVANCY SCORE 111.6

Hi, I have a new Windows 8, HP Pavilion 15 Notebook. I just updated my HP Support assistant recently and now cannot do the Battery Check. It says Battery - Unknown Status (93)  ??!  What is that and why can't it access my battery ? I have removed and re-inserted my battery but that made no difference. Also the battery is working and there is no issue with it that I have noticed but why cant I run the test ? I have the latest version of support assistant - 7.4.45.4 installed. How can I fix this issue with the battery check ? Thanks in AdvanceRegards 

A:HP Pavilion 15 Notebook Win8 Battery check Unknown 93 status...

Hi crusader8, I saw your post regarding the problems are you having running the Battery Test in HP Support Assistant. I would start by uninstalling and reinstalling the HP Support Assistant. You can also use your HP Diagnostic Tools to check the battery. Under Component Test there is a Battery Test.  Try that battery test to see if it is seeing it correctly. Thank you,

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RELEVANCY SCORE 102

I was notified of the battery recall and removed the battery to get its serial number.  After putting the battery back in it will no longer charge.  The light next to the power cord plug in also is no longer lit even with the power cord in.  I ensured the powere cord was properly pluged in.  Everything was fine pior to removing it and putting it back in.  Very strange.  Is there something that has to be done once a battery is taken out and put back it?

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RELEVANCY SCORE 97.6

Can any one tell me that how to know lenovo ideapad 320 battery charging full status?

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RELEVANCY SCORE 96.8

I just recently reset my whole HP laptop and I notice that my battery status is still low so I clicked on it and it says 0% available plug in , not charging. I don't know what to do with the problem.

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RELEVANCY SCORE 96.8

A few days ago, I upgraded my HP Pavillion from Windows 8 to Windows 10. After the download, my laptop was entirely dead so I charged it. My laptop worked completely fine before the download. The next day, I noticed my laptop wont charge. The status of the battery says ?plugged in, not charging?. I shut down my computer and restarted it with the same result. I then searched the HP forums and uninstalled the driver and again, restarted my computer. This didn?t work either. I tried different wall sockets and even attempted to take out the battery but the back cover of my laptop wont come off. I called HP Support and the gentleman on the line was extremely rude to me. I couldn?t understand his thick accent and I had a hard time understanding my case number, as I am dyslexic, and he seemed to get irritated when I asked him to speak slower. He spoke very slowly and told me that I was stupid. Frustrated, I hung up. My problem is still not solved and I am confined to the wall and I cant unplug my laptop without it shutting down on me. Please Help!

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RELEVANCY SCORE 95.2

Hi, I use to check my laptop battery status almost daily from Hp support assistant, but since few days it's showing battery status unknown. I am unable to detect the condition of battery also how much charging capacity left in it. I have tried many thing from internet but non of them seemed to work. Need help. Thanks 

A:Battery Status Unknown

First of all, shutdown the notebook, unplug the AC Adapter unplugged, remove the battery, and then hold down the Power button for a full minute. Now, plug in the AC Adapter without the battery inserted, start the notebook, open windows Control Panel, open Device Manager, expand the entry for Batteries, right click on and the Microsoft ACPI Compliant Control Method Battery and select Uninstall - do not uninstall anything else here.  When the uninstall is complete, shut the PC down, unplug the AC Adapter, re-insert the battery and then start the PC on just the battery.  Windows will automatically reinstall the driver - leave Windows running for a few minutes. Shutdown the PC again.  Now plug in the AC Adapter ( with the battery still inserted ) and start the notebook. Next, download, install and run the latest version of the HP Battery Check Utility, on the link below. ftp://ftp.hp.com/pub/softpaq/sp49001-49500/sp49129.exe (PLEASE NOTE THIS IS FROM A DIFFERENT QUESTION) Hope this can help you as its simular to the one you have. 

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RELEVANCY SCORE 94.8

I'm currently using a X260 and have a problem with it. I usually charge my laptop when I'm not using it i.e. I turn it off and then charge it. The problem is that I don't come to know what the battery percentage is, and to know that I have to switch it on and look at the battery status bar. I want to know if there is a way by which i can enable the light on the laptop to show that the laptop has charged even when the laptop is switched off.  

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RELEVANCY SCORE 94.4

Hello and peace on you..
I have a DELL Inspiron N5110 from early 2011
I was using the laptop correctly..The laptop was plugged in and the battery was charging..Then i removed the charger let the laptop on battery until suddenly the laptop shuts down without even telling me that the battery is low or even leaving some "emergency" charge on it (usually 7% or 5% i don't know)..I plugged it in to charge it again and open my leptop and i found out that the battery is not taking charge anymore!
I tried to see if the propblem is with the connector and tried to remove and put in again the charger and it ddid not work
i tried also to remove the battery and put it in again, it did not help
Now it is stuck on 2% of charge from 5 days and it's plugged in!
The laptop says that the battery is charging, but actually it is not charging and the charge level is the same from days
I looked up some solutions online like uninstalling ACPI microsof from Device manager and reboot the laptop..It did not work
"Jauge de batterie" which is an integrated software related to DELL, says that the battery health is good and that my battery is working properly
The laptop works fine with only the charger plugged in and battery out
PS: the laptop heats usually but i think it did not affect the battery at all since it was working fine and the charge took me about at minimum 30 min on high performance to be emptyed before this happens.
Please, i'm seeking for help
I hope you can ... Read more

A:Battery says: Charging, but it is not actually charging while plugged in and is stuck in 2% for 5 days !

First thing to check is wherther the sysetm recognizes the AC adapter - F2 at powerup to check that.
If it doesn't, try a new Dell OEM AC adapter - if that doesn't fix the issue, replace the DC jack board, and if that doesn't solve it, the mainboard.  Note:  you MUST use a Dell adapter - NOT a third party unit.
If the system DOES recognize the AC adapter, but won't charge the battery, chances are the battery is bad and will need to be replaced.
You cannot solve the issue without checking and, if necessary, replacing these parts.  

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RELEVANCY SCORE 94

Hey, I really need help. I'm having problems with my laptop. It's a dell inspiron 7559 and was bought around January. Recently I have seen that the battery has no longer been as hot as it used to be when I first started using it. Along with the sleeve on the tip of the screen power adapter (below the part where the adapter lights up) has started to come off, exposing the wires. The battery has continually dropped down its percentage rate ever since I bought it, and it won't go back up. It is currently at 0% battery life and it says when you highlight over the battery icon ( plugged in, not charging). It also happens to show the BIO setup when I start the computer and shows that the batteries wattage and type cannot be determined. In the BIOS setup, the ac adapter type is unknown. The battery has not been through any harsh conditions along with the laptop. I have tried removing the battery, starting up the computer with the ac adapter (which is 130 watts), then adding the battery back, and ac adapter, then turning it on, but it had no effects. If I remove my ac adapter while my computer is on ,it instantly turns off. If someone can support me with this issue, it would be gladly appreciated. Thanks.

A:Laptop battery not charging, battery not identified, 0% battery life

It sounds likely the charge circuit on the mainboard is damaged.  Contact Dell to have the mainboard replaced under warranty.

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RELEVANCY SCORE 93.2

Getting an X through the battery on the status indicator. Win XP SP2 updater fails with can't update unless on line power (which I was on at the time). Battery works and charges. Same symptoms with another battery. Works fine other than that but it would be nice to fix this. Got it this way. Anybody have any ideas ?

Thanks,
Denis

P.S. Any leads on getting a service/repair manual for this ?
 

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RELEVANCY SCORE 92

Hi. I have a probook 6570b. Battery charge level stay on 54% and not charge. Whill i

A:battery check filure (status 40C0)

Hi,Probably the battery needs replacing. You can find them for good prize online. However first perform a HP diagnostics on the battery and it should tell you if it needs to be replaced. Her is link to support page: https://support.hp.com/us-en/document/c00821536 Let me know,David

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RELEVANCY SCORE 92

I have replaced my notebook's battery. The hp battery check shows status 40E0. What this means? This is normal or should I complain about it to tech support? Please help.

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RELEVANCY SCORE 91.6

I own an HP Pavilion 13-a006na x360 Its around 13 months old, never had a problem. Running Win10 64bitA few days ago I unplugged from the mains to move the laptop and it went off. Plugged back in and noticed that the battery wasn't charging. I've tried different chargers, kids have HP too, nothing changes it. All 3 chargers tried charge their laptops fine.When I cursor over the battery, i get '11%..plugged in..battery not charging'From other posts I've tried uninstalling MS AC Adaptor and MS ACPI-Compliant Control Method Battery', then rebooted and scanned for new hardware. Still the same. (I can't do the full test by removing the battery as its a sealed unit).I've completed the HP Support Assistant Battery Test - shows everything is fine When plugged into the mains it works fine, as soon as the AC adaptor is removed it will turn off immediately and will not switch on unless the AC is connected My HP laptop/tablet convertible is not a tiny desktop!Does anyone have any ideas how to resolve this please? Many thanks, Steve 

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RELEVANCY SCORE 91.6

 I own an HP Pavilion 13-a006na x360 Its around 13 months old, never had a problem. Running Win10 64bitA few days ago I unplugged from the mains to move the laptop and it went off. Plugged back in and noticed that the battery wasn't charging. I've tried different chargers, kids have HP too, nothing changes it. All 3 chargers tried charge their laptops fine.When I cursor over the battery, i get '11%..plugged in..battery not charging'From other posts I've tried uninstalling MS AC Adaptor and MS ACPI-Compliant Control Method Battery', then rebooted and scanned for new hardware. Still the same. (I can't do the full test by removing the battery as its a sealed unit).I've completed the HP Support Assistant Battery Test - shows everything is fine When plugged into the mains it works fine, as soon as the AC adaptor is removed it will turn off immediately and will not switch on unless the AC is connected My HP laptop/tablet convertible is not a tiny desktop!Does anyone have any ideas how to resolve this please? Many thanks, Steve

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RELEVANCY SCORE 91.6

I own an HP Pavilion 13-a006na x360 Its around 13 months old, never had a problem. Running Win10 64bitA few days ago I unplugged from the mains to move the laptop and it went off. Plugged back in and noticed that the battery wasn't charging. I've tried different chargers, kids have HP too, nothing changes it. All 3 chargers tried charge their laptops fine.When I cursor over the battery, i get '11%..plugged in..battery not charging'From other posts I've tried uninstalling MS AC Adaptor and MS ACPI-Compliant Control Method Battery', then rebooted and scanned for new hardware. Still the same. (I can't do the full test by removing the battery as its a sealed unit).I've completed the HP Support Assistant Battery Test - shows everything is fine When plugged into the mains it works fine, as soon as the AC adaptor is removed it will turn off immediately and will not switch on unless the AC is connected My HP laptop/tablet convertible is not a tiny desktop!Does anyone have any ideas how to resolve this please? Many thanks, Steve 

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RELEVANCY SCORE 90.8

I'm not very good with computer stuff. I know ctrl+alt+delete and other teensy things but I don't know how to fix this. I left my T400 on for four days while I was on vacation, but  I didn't have it plugged in. I came back yesterday and tried to plug in my laptop because I need it for work, and when I plugged it in and started it up the battery in the start menu showed it was charging. Unlike most people mine says it is charging, but never goes past 0%. Even after letting it charge for almost 20 hours it's still stuck at 0%. Unrelated, but I noticed my computer isn't automatically connecting to my home wifi anymore like it used to, and a lot of my settings are reset. Are these issues related? What most important is my battery. It shows it's in good health on the power manager. I just don't know what to do. Help? I don't know if I provided enough information. Let me know if you need anything else. Thank you!

A:Battery 'Plugged in, Charging' but stuck at 0%

A completely drained battery will take a while for the controller to re-initialize. 20 hours seems a bit too long, but you might want to wait a while longer.Check under Power Manager's battery tab. If the wattage number is greater than 0, then power is flowing into the battery.
 
EDIT: The settings getting reset might be the CMOS battery running out. If the system time resets with both the AC and battery unplugged, then you'll need to replace the CMOS battery.

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RELEVANCY SCORE 90

Dear All,I have Lenovo Thinkpad T460S purchased almost a year ago. Today I suddenly faced problem in charging battery. Charger is plugged in and battery icon is showing "plugged in, charging" but actually it is charging very slowly. Normally battery is charged in one hour or so but today it took more than one hours to reach only 24% or so. Furthermore, soon after plugging in, battery icon shows "filling in process" for few seconds then stopped i.e no filling in process. Furthermore, after whole night charging, battery is now 94% charged, battery 2: 100% charged, fully charged; battery 1: 0% charged, not charging (please attached images).Please guide how to get rid of this problem?Thanking in advance. Shahid

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RELEVANCY SCORE 89.6

Brand new laptop, upgraded from factory installed Windows 7 to Windows 10 from Dell-supplied DVD. When plugged into AC adapter, battery charges to 60%, notification says it's plugged in and charging, but battery level never goes above 60%, even after hours on the charger. Updated to most recent BIOS and rolled back one level, no difference.

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RELEVANCY SCORE 89.6

hi there.              I have Ideapad S510p laptop with Windows 10 Pro. The battery of the laptop was working fine but some weeks ago when laptop was idle and battery got drained to 0% and laptop got shut down as battery got totally drained then after that i started laptop & tried to charge battery, it won't charge. It shows 1% and charging but it won't go any further for hours and after some hours it would show notification pop up that its battery has gone to 0%. yes the battery is old but it should show only 1%. Why is it doing that? any solution to this? Also what can i do to caliberate new battery and that it shows correct time and notifications? Please help me with this.

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RELEVANCY SCORE 89.6

I have a thinkpad t430s and I bought a new supposedly oem lenovo 43 ultrabay battery. When I insert the battery it is recognized that a battery was plugged in but it stays at 0%. I've tried all different combinations of reinserting it before and after reboots turning on and off the ultrabay in the bios. The CD / DVD ultrabay drive works fine, although since the connectors inside are totaly different I doubt that is relevant info.What is the best way for me to figure out if the problem is this battery or the laptop? Or could it be a software issue... any help would be hugely appreciated. One of the main reasons I acquired this laptop was the use of the ultrabay batteries.Thanks

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RELEVANCY SCORE 88.8

Hi.I don't usually utilize the full laptop battery and it stays plugged in for the most part. Today I let the battery go to 0%. After plugging in, it shows 'Plugged in, Charging, 0% available'. It's been several hours since I left it plugged in but it still won't charge up. As soon as I remove the Adapter, the laptop turns off. The product is still a year inside warranty. Is there a diagnosis of the problem? Is it a hardware issue or something else? How do I go about rectifying it? I have exams in the next 2 weeks.

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RELEVANCY SCORE 88.8

I purchase this laptop 3 weeks ago. First time I charge it till 100 percent, then unplug the cable, but after several hours of using, the battery level is still at 100% percent. Ok, I shut down it and boot tommorow morning, and it shows the correct battery level. so I charge it againt, but untill 86%, then unplug the cable, and that happends again, the battery level didn't show the correct level. So I shut down it and boot again, the battery shows 16%, and I plug the cable, but it says not charging. What happend here and how to Fix it ? Thanks You !!!

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RELEVANCY SCORE 88

I have a Lenovo Thinkpad T450S laptop has two batteries. Internal Battery 1 is working perfectly fine. HW Info shows the following Info:Power Status: On AC PowerCurrent Capacity: 19570 mWh (100.0 %)Current Voltage: 11.936 V Removable external battery has been on 0% and charging for a weeksUnique ID: SANYO45N1775Designed Capacity: 23200 mWhFull Charged Capacity: 16570 mWhWear Level: 28.6 %Power Status: Charging Critical On AC PowerCurrent Capacity: 0 mWh (0.0 %)Current Voltage: 5.123 V I started hearing the USB Connect/Discount Sound when I recover laptop from Stand By mode approximately the same time that the battery stopped charging. I have no external devices (hard drive, printer, mouse, USB...) connected. I some times get the message "Battery 2 Not installed Message in a white pop up window. I have tried the following but the problem still persist1) Fresh Installed Windows 10.0.17134 Build 171342) Updated to the latest Bios Firmware3) Updated Lenovo Energy Management software but got a message saying Windows has the latest Drivers (However Battery Driver says Microsoft 2006)4) Updated Battery Firmware but got a message saying nothing to update5) Installed Lenovo Vintage Software & Reseted the battery but got an Error. Could it be a Windows Update problem since I am hearing Device (USB) connect/disconnect sound & the battery issue happen approximately the same time?Any suggestions? Buying a new battery would be my last option

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RELEVANCY SCORE 86.8

Hello.  I would be grateful if someone can help me with solving the following battery issue.
My XPS13 9343 (with Windows 10, 2015 model) recently stopped charging when connected.  I have conducted BIOS test, stress test, system test, battery test recommended on Dell forum, but could not find any issues.
Then ran device manager and checked & updated drivers, tested for virus, scanned the system, but could not detect any issues.
Lights on AC adopter is on (static) , and the front light under the touch pad turn on white briefly when connected then turn off immediately when plugged in (when disconnected, orange light comes on).
It seems charging is disabled...I might have touched keys without realizing (I checked whether there were hot key to enable/disable charging, but could not find one).
Since it is an ultrabook, and the battery has no issues, I have not opened the back to take out the battery.
I brew into the connecting hole, but it did not solve the issue.
Please help!

A:XPS 9343 (2015) battery not charging - no issues with battery or AC adopter when tested

Dear ejn63,
Thank you very much for the quick reply.
I just did F2 at powerup and found the adapter was displayed as 'Unknown.'
I would order the new AC adapter today and see how it goes.
Will report when solved.
Thank you again.

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RELEVANCY SCORE 85.6

I am becoming more and more concerned about my laptop's battery each and every passing day. When I check the bottom right of my computer screen to check if my computer battery is completely charged, it says "0% available (plugged in, not charging)". I have had to buy two new batteries because of the same thing and they also read "0% available (plugged in, not charging)". When I unplug my laptop from the power source, it turns off automatically. I cannot even bother calling Dell to check this issue for me because I bought this computer off the street for $35.

My question in general is how do I get this problem fixed and how do I keep an eye on how my laptop computer charges correctly (or not)???

A:General Question about laptop battery charging AND 0% battery

Some reading and testing for you

Why is my Laptop battery not charging? – Drivers.com updates

Laptop Battery Not Charging | PCWorld

https://www.youtube.com/watch?v=XcDvp2A7Fss

The common method is:
- Create a System restore point
- Uninstall (Under the Batteries category in Device Manager) the Microsoft ACPI Compliant Control Method Battery.
- WARNING: Do not remove the Microsoft AC Adapter driver or any other ACPI compliant driver.
- click Scan for hardware changes

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RELEVANCY SCORE 85.6

HP g6-1b60us Notebook PCHere is the situation and symptoms. Battery not charging. Battery icon indicates battery being charged, but it sits at 5%. Have bought a replacement HP battery and that battery will not charge also (it sits at 50%, which I assume is the initial charge it came with). Run the HP Support Assistant and both batteries fail the test saying that cell 4 is bad (cells 1 to 3 have charge, but cell 4 has a 0 reading, even in the new battery). (Is there a problem accessing/charging cell 4?)When the battery is installed and the AC adaptor is unplugged, and the laptop is turned off, the battery charge LED shows a white LED (red/amber indicates that it is charging the battery); now the only time the LED goes out is when the battery is physically removed. Before the problem began, the battery charge LED would be off when the battery was installed and the charger was not being used. Now the battery charge LED goes off only when the battery is physically removed.What I have tried:Cleaned the contacts.Bought a new HP battery.Tried the complete discharge method of turning the laptop off, removing the power cord and battery and holding the power on key for over 30 seconds.Have done safe restarts.Reset to HP recommended settings.Suggestions/recommendations?

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RELEVANCY SCORE 85.6

I have an older SL510 laptop, which has been working very well. But recently the battery power was continuing to diminish until recently, it stopped holding a charge altogether. At this stage, the orange battery indicator started to blink continuously at a rapid rate. I am still able to power up the laptop with my power cord connected. Purchased a new battery to replace the old and assumed light would go to green after charging. Unfortunately, after several hours connected to the charger, the battery light continues its constant orange blinking. Went through the process of uninstalling the ACPI file as noted in another post. Followed these steps:1. Disconnect AC2. Shut down3. Remove battery4. Connect AC5. Startup6. Under the Batteries category, right-click all of Microsoft's ACPI Compliant Control Method Battery, and select Uninstall (note that it is all right if you only have one).7. Shutdown8. Disconnect AC9. Insert battery10. Connect AC11. Restart your computerAfter completed this process, battery light continues to blink rapidly and battery doesn't seem to want to charge, or provide any indication that battery is inserted in computer. This happens whether I'm using either of the 2-power adapters I have for this laptop.What can I do to get this fixed??? Thank you in advance for any assistence provided!!!

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RELEVANCY SCORE 85.6

Laptop will only charge to a max of 86%. Battery test indicates OK. After recalibrating batterythe max charge was reduced to 76%. Will a new battery solve this or could this be something more die?If new battery is necessary, can HP provide it or am I forced to go to 3rd party supplier?

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RELEVANCY SCORE 85.6

I have just replaced my CMOS/BIOS battery today, as , I have faced some critical problem regarding regular BIOS date/time reset after system shutdown. But I want to know how do i recognize, that my new batter is totally ok or functional.

Battery Meter gadget shows that "battery Not charging"
Is it a gadget problem?

Is there any method available so that I can track that my new installed CMOS battery in PC is working fine?

Please help me.

A:Battery Meter shows CMOS battery not charging

The battery you have replaced is solely there to maintain the clock and other BIOS settings (if you have changed them from their defaults). It will not prevent you from booting your system if it is dead/missing; all it means is that you will have to enter the BIOS each time and make the correct settings and time. This battery is not rechargeable.

Do you still have to enter the correct time, or is the BIOS maintaining this now you've changed the battery?

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RELEVANCY SCORE 84.4

I have an HP Pavilion 15 Notebook PC, and the battery seemed to be working fine at first, but then it suddenly stopped charging and even when plugged in, it wouldn't charge. Now, its at 0% and removing the charger would obviously force it to shut down, thus forcing me to use it plugged in all the time now. I tried to use my HP Support Assistant to test the HP Battery Check and see the condition of my battery, but the results were a simple big Unknown. I have gotten the warning that my battery has low capacity, and I am not sure on what I should do. My laptop and battery isn't even that old yet. Please help me on this.

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RELEVANCY SCORE 84

Hi, I have read many people have similar issues for other models other than my Thinkpad x240 20AL but removing the battery won't solve my problem. It is plugged in, it says plugged in but battery is not charging (none of the two batteries this laptop has). I have gone to Driver Manager and uninstalled the 3 Microsoft drivers under battery section. After restarting or scanning for new hardware these drivers appear again and the problem is not solved. I have restarted de computer. Problem not solved I have removed the batter and put it back. Problem not solved. After one night, I switched on the laptop and one of the battery has charged. Right now it says plugged in, charging and it shows already 100% although it keeps charging. The other battery still shows 98% not charging.. I believe this must be a software issue, some power management that prevents the laptop from charging the battery. But where is that software and how to configure it or remove it? I have looked for Lenovo Power Management and similar and it is not installed on my laptop. Anybody knows what I am talking about?

A:x240 - battery - plugged battery not charging

I have a very similar problem, how was yours fixed in the end?Someone please help, very frustrating!

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RELEVANCY SCORE 84

For quite some time now i am having a problem with my battery not charging.
My laptop model is "DELL INSPIRON 15R SE 7520" running "Windows 8.1".
Sometimes when i Switch ON my laptop i receive an error saying "WARNING: The battery cannot be identified. The system will be unable to charge this battery.Strike the F1 key to continue, F2 to run setup utility."And when i press F1 computer starts normally but it doesn't take the charge from the adapter.
And sometimes it would just start normally without any warning. It accepts the charging and everything goes well.
THINGS I HAVE TRIED:

Purchased a new battery "DELL ORIGINAL 6 CELL Li-Ion Battery".(old one was a 4 CELL battery).
Tried using 2-3 different adapters of the same model but no luck.
Tried using 2-3 different batteries(all 6 CELL as no 4 CELL battery is available in the market nearby). This too didn't work.
Tried removing the battery and using computer with only power adapter connected. Doesn't give any message and worked properly.
Tried using laptop with only battery having some charge in it. Gives the warning on startup. And won't charge if adapter is connected(shows plugged in,not charging).
Tried updating the BIOS driver.
Running hardware diagnostics when receiving the warning at startup gives:Error Code- 2000-0132Validation- 115087Msg: Battery- The battery is reaching end of its usable life.
Running hardware diagnostics when no warning appears at startup give:Al... Read more

A:BATTERY CHARGING PROBLEM (BATTERY NOT IDENTIFIED)

If you've tried multiple adapters and batteries to no effect, the only thing left is that the mainboard is bad.

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RELEVANCY SCORE 84

I know that a battery not holding a charge can sometimes be a motherboard problem, I don't want to spend the extra $50 on a new battery if it is the motherboard. Is there any way to decipher which one is the culprit.
 

A:Motherboard not charging battery or battery dead

Batteries are consumables... They should always be changed first if a charging problem appears
 

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RELEVANCY SCORE 84

For a few months now, at some point my battery would indicate nn% (plugged in, not charging) and would maintain that charge as long as it was plugged in. Running on the battery, the charge would eventually diminish and in order to get the battery to charge again, I have gone through to process of uninstalling the ACPI Compliant Control Method Battery in Device Manager. Usually within 24 hours, things would revert back to plugged in, not charging. However, that is no longer remedying the problem. (When this was an issue the indicator light next to where the AC Adaptor plugs in would flash blue. Also, I upgraded from Win 8.1 to 10 a few weeks ago, but this issue has been occurring for a few months now). Now the battery reads 2% (plugged in, not charging) and when I use the HP Support Assistant to check the battery, I get the message ?HP Battery Check was unable to access the battery?. I have performed a hard reset, reset the BIOS, and updated the BIOS, all to no avail. If I unplug the adaptor, the computer shuts off. Any suggestions for additional fixes? I have seen one additional suggestion to do a system recovery but I have not yet made a recovery disk for win 10 (I do have one for the win 8.1), and would it make any difference anyway since the plugged in, not charging problem was occurring under win 8.1?

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RELEVANCY SCORE 80.8

Hi! i have an Hp eliteBook 8560p and when the battery is plug it shows me this thing Battery #1:1% available(plugged in,not charging) Battery #2:Not present what are my to do to resolve this?please help

A:Battery #1:1% available(plugged in,not charging) Battery #2:...

How old is the battery? You do not have a Battery #2 more than likely. That would be the optional modular battery not the regular main battery. 

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RELEVANCY SCORE 79.6

I ran a battery check and the result was no battery installed. What should i do next?

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RELEVANCY SCORE 79.6

Hi all, I have a three year old HP dv6-6135dx that's been having battery trouble the past year and half or so (plugged in, not charging errors, couldn't hold a charge, computer only runs when plugged into adapter). So I decided to purchase a replacement.The replacement came with a 68% charge, which went down and finally died, and once again my computer would not charge the battery while the adapter was connected, at all. I went into the battery asisstant and ran the battery check but only got the error: "HP Battery Check was unable to access the battery." I did this for my old battery and got the same result. Any help on this matter would be greatly appreciated, thanks!

A:"HP Battery Check was unable to acces the battery"

HiDo a hard reset: http://support.hp.com/us-en/document/c01684768Please do all the troubleshooting steps in this document to identify the issue: http://support.hp.com/us-en/document/c00259897Update the BIOS from your HP product website:http://support.hp.com/us-en/document/c00042629Uninstall Microsoft ACPI Compliant battery & battery driver from Battery section in Device manager & Restart the system to reinstall them.Follow each method & check one by one. Hope this resolves the concern.,thanks,

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RELEVANCY SCORE 79.6

I have a Dell inspiron 15 M5010 and i recently bought a new battery. It's not a Dell battery but a Ninja Battery. As i started charging it i noticed it doesn't charge. I thought it was a defective battery so the company sent me a new one. It didn't make a difference.
Is it my AC Adapter? or because i need a Dell battery? I tried everything except update the BIOS because it needs at least 10% battery to run. Sadly i have 5%. Please help. 

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RELEVANCY SCORE 79.6

My Dell inspiron 3542 laptop had a very good battery life(>6 hours), but today morning it showed an error message saying  "Battery has experienced permanent failure and needs to be replaced." I updated the BIOS from A3 to A10, but it didn't help! The PC starts only if its plugged in and the battery charge is constant at 82%. What should I do?

A:Battery not charging, message says "Battery has experienced permanent failure"

Hello SHUBHAMSINGH.ARARIA,
It's quite possible your battery did suffer a failure; the Lithium-Ion chemical reaction may (which produces electricity) have finally broken down.
First thing to try is to run Dell's diagnostics. When you first power it on, press F2 to run the ePSA Diagnostics & see if any failures occurred.
Have you tried powering the laptop on with the power cord and battery, then once it's loaded removing the power cord to see if it stays on?
Another thing to try: remove the power cord & battery from the laptop, then hold the power button down for about 10 seconds. Then reconnect the power cord, power it on, then reconnect the battery.
From here, once it's on, you can try removing the battery again to see if it stays powered on or leave the cord connected to see if the battery begins charging.

Hope this helps!

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RELEVANCY SCORE 78

I bought lenovo y500 two days ago in INDIA.  In the lenovo energy management system 8.0, I found a battery calibration option and decided to do it.  The steps mentioned there were as follows. 1. Full charge2. Full discharge  The process performed full charging followed by complete discharge of the battery which caused the laptop to shut down.   When I tried turning on my laptop, it could not start.  The battery charging indicator LED wasnt switched on even though the power cord was inserted into the laptop.  I could start the laptop only after removing the battery.   Once the laptop was on, I inserted the battery back in and it began to charge.  After about 50% of charging, I removed the power cord and inserted it again.  Now the battery couldnt resume charging.  I again had to shut down the laptop and repeat the above steps of inserting battery after switching on the laptop without battery.  Only then the battery would resume charging. After this, I decided to allow the battery to charge to 100%. But, the charging remained stuck at 99% and could not fully charge the battery.  When I removed and reinserted the power cord, the same problem persisted of battery not resuming charging. Please help me with this problem.  I read on few forums about uninstalling microsoft ACPI which supposedly solves this issue.  However, ACPI returns back after I restart my laptop.I also tried switch... Read more

A:LENOVO Y500 BATTERY NOT CHARGING AFTER USING LENOVO'S BATTERY GAUGE CALIBRATION

 
 
ADMIN Edit - While the original post below is marked as the solution, because service will be required if the battery will no longer charge after performing a battery reset, I am adding a Lenovo update here to confirm.   Normal operation will allow the battery to relearn its capacity characteristics when using the battery reset function.  Typically this is not needed in normal use..   Batteries are equipped with a safety feature that will permanently disconnect them (like a fuse) if cell imbalance or an internal short is detected.   This tends to be statistically infrequent, but also normal, and would require a battery replacement.  (Batteries have a 1 year warranty).   This battery feature can also  produce similar results to what is being discussed in the thread, so it should first be considered by service.   This particular  forum discussion also involves a situation that could affect a limited number of systems, and could lead service to replace the system board during warranty.  
 
If your system experiences these symptoms, please contact service during the warranty period.
 
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dear iconoclast
 
Hi I also have the same exact problem as you.
One Key Recovery does not work.
Performing the battery gauge reset again won't work.
Let me just tell you that you ... Read more

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RELEVANCY SCORE 76.8

Hello!I have 2 problems that have happened before and after wiping the laptop and reinstalling W10 they go away. But when the battery runs out they come back after recharging.
Originally this machine was running 8.1 and these issues were not present.I've gone into F5 and run the Pre-boot System Assessment and everything says it's fine? Confusing.
1. When booting up I get the message "Alert! The AC power adapter wattage and type cannot be determined. The battery may not charge. The system will adjust the performance to match the power available." 

I select F2, go to Battery Information and the AC Adapter = Unknown.
The little light on my adapter is a solid white so it is in fact charging.

2. If I select F1 and go into the laptop ignoring the adapter warning the mouse pad does not work.

I've uninstalled and reinstalled the drivers and still have the same problem.
I've also checked to see if it's locked, it's not. 
I've tried plugging in a mouse and it doesn't work either, only touch screen

Like I said, if I wipe the computer and reinstall Windows 10 the laptop works fine in both laptop and tablet mode, but if the battery runs low and turns off these 2 issues come back. Any ideas besides reinstalling w10?

A:Latitude 7350 battery "unknown" & mouse pad not working after battery ran low

I have exactly the same issue. Did you find a solution?

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RELEVANCY SCORE 76

Hi there! I've been having a problem with my charger for a while now but it wasn't serious until recently. A month or two ago, my charger went from working completely normally to suddenly not being recognised. This wasn't a big deal, however, because by holding the charger a certain way to the left (kind of twisted) or bringing it underneath the laptop, it would charge like normally. For the past few weeks, however, a notice has been popping up saying

"The AC power adaptor type can not be determined" and then that follows up with a message underneath that stating that I should use a dell charger (this is the original dell charger we got with the laptop)"

This message however didn't matter back then because, by twisting the charger a bit, it would charge and so the message was irrelevant and would only pop up when the charger was plugged in and not twisted (as far as I can remember)

Over the past couple of days, though, i've noticed for my battery sign to sometimes randomly change to an X and, when you hover over it, it says "no battery detected." It will then randomly, a second or two or a few minutes later switch to "plugged in, not charging" and then to "plugged in, charging"; fluctuating randomly and for different intervals of time between these signs. This as well wasn't much of a problem as my laptop was still charging at times and therefore I knew it wouldn't run out.

Now, however, the... Read more

A:battery plugged in/not charging and then "no battery is detected"

What is the exact model of Dell laptop you have? Look underneath on the label for Model information
For Dells of that time period, you must use a genuine Dell replacement AC adapter or you will get the reduced performance at startup message.... the Dell adapters so I have read, have a chip inside that informs the BIOS of the laptop that they are indeed, genuine Dell adapters.

Read about this issue here- and especially about the little test you can do before your power is all gone- you should do it just once, and I think you will get the "Unknown" message....

http://www.laptop-junction.com/toast/content/inside-dell-ac-power-adapter-mystery-revealed

Note that there is more than just one thing that can be wrong- the motherboard, the adapter chip, the power jack.... Please do NOT attempt the adapter repair at that site.... The power jacks can be replaced by a good repair shop that does soldering on motherboards.

test yours and if you do need a Dell AC adapter they can still be found but it does take some hunting since a LOT of helpful sales sites claim "Genuine Dell Replacements" but I have tried some of those and they did not work but when a real Dell AC adapter was connected, that BIOS message disappeared.

look on the label of the LAPTOP and see what AC Adapter watt rating ....ex: 65watt or 90w..... yours calls for and purchase the correct model.

I can help you find a genuine Dell if needed but test things first. Hope you can do this before the ba... Read more

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