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New Windows Update Error - Unsure how to proceed

Q: New Windows Update Error - Unsure how to proceed

We use Desktop Central to manage our windows updates. I've come across a new error that I have not seen all year. They are telling me it's a Microsoft error and they have no information on it.
I have a couple of Windows 7 machines that have the following error on multiple updates.
An attempt was made to create more links on a file than the file system supports.

Of the machines having this issue, they're not all the same KB. Using one of the machines as example, it's having this issue with 3 updates.
2019-10 Security Monthly Quality Rollup for Windows 7 for x64-based Systems (KB4519976)

2019-09 Security Only Quality Update for Windows 7 for x64-based Systems (KB4516033)

2019-08 Security Only Quality Update for Windows 7 for x64-based Systems (KB4512486)


Seems like the standard Windows Updates fix's aren't working. Software distribution folder rename, fixit tools, etc. I'm not see this on any of our Windows 10 machines.
Any idea how to go about resolving this? Reimaging is way at the bottom of the list due to these machines being at remote sites.

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RELEVANCY SCORE 200
Preferred Solution: New Windows Update Error - Unsure how to proceed

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

RELEVANCY SCORE 69.6

Hello ALL
I have ESET security on my sons laptop since last April. It has been scanning at start up and doing what it is supposed to. Recently he started having some breaking up of sound.
The MS jingle at start up and sometimes songs he plays. I thought it prudent to do some scans just to make sure no malware has snuck in.

Updated and did a quick scan with MBAM. Nothing found

Did an ESET smart scan and it listed threats as ?4 infiltrations?.
It stated it could not clean automatically and to pick a manual action.It does not list "clean" as an option

Only actions listed are:

Delete
Or
No action taken

I am reluctant to simply delete theses without getting some outside advise.

Input form BC friends would be appreciated

This is what is listed as found by ESET:

C:\Documents and Settings\NetworkService\Application Data\Sun\Java\Deployment\cache\6.0\20\4ef244d4-49cf35e6 multiple threats No action

C:\Documents and Settings\NetworkService\Application Data\Sun\Java\Deployment\cache\6.0\7\124509c7-563d8dc7 a variant of Java/TrojanDownloader.Agent.NDJ trojan No action
Best Regards
Nawtheasta

A:ESET found something but unsure how to proceed.

Please download and run Temp File Cleaner and then do the following:Please download and run Security Check from HERE, and save it to your Desktop. * Double-click SecurityCheck.exe * Follow the onscreen instructions inside of the black box. * A Notepad document should open automatically called checkup.txt; please post the contents of that document.

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RELEVANCY SCORE 69.6

I am helping an elderly family friend diagnose his computer problems.  He has fallen victim to a fake technical support scam by a company called "Adroit Rescue", and has paid their "fee" for what they claim is a year's worth of technical support.  I have his computer, and it is disconnected from the internet.
 
In looking through the machine, I see that the scam happened on August 7, 2016.  A text document was placed on the desktop, with the title "COMPUTER TECHNICIANS".  Inside, it lists the technician's supposed name and employee ID, the company name and phone number, and a customer ID number.
 
On the day the scam happened, he said received a popup on the screen which froze his computer, then received a phone call from Adroit.  He had no idea how they acquired his phone number.  He also cannot remember how the popup occurred - either by clicking an email link, Facebook link, Microsoft Edge browser ad, etc.  He said they spent an hour on the phone with him.  They did their fake security presentation on the computer screen, and "unlocked" his machine after taking his credit card information over the phone.
 
How do I go about determining exactly what they have done to his machine?
 
By searching the hard drive, I see the following happened on August 7th:
 
-  A folder for ADWCleaner was created.  Its logfile shows removal of the following:
   -  ask.com
   -  dotomi.com
&... Read more

A:Possible ransomware infection - unsure how to proceed

A little more info:  This is a Dell Windows 10 machine - my apologies for not mentioning that in the previous post.  I had previously helped him with the Dell update software a few days earlier, and I remember installing Malwarebytes to scan for any malware as a precaution while looking at his setup.
 
Other things I've discovered:
 
-  It appears that in the process of the scam, the scammer uninstalled Malwarebytes, and downloaded a program called "Support-LogMeInRescue" on August 7th at 2:20 PM.  There is a file named "rescue.info" in the root C: directory.  I opened it with Notepad, but it only showed machine / computer code - no legible text.  The date and time of the rescue.info file is August 7th at 2:21 PM.
 
-  The scammers created a manual restore point labeled "tech123" on August 7th at 2:50 PM (the day of the scam).  There is a previous Windows update restore point from earlier that day - 12:38 PM - labelled as "Critical Update".  They deleted all other restore points.
 
-  They then used ADWcleaner as mentioned previously.  The date is August 7th at 4:40 PM.
 
-  The C:\ Program Files\ Common Files\ directory has a last-modified date of August 7th at 4:21 PM, but I cannot see any files inside which also contain that date.
 
-  I also searched for the date 8/7/2016 in both File Explorer and Event Viewer, and found some interesting things:
 
   -  Prefe... Read more

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RELEVANCY SCORE 69.6

I am helping an elderly family friend diagnose his computer problems.  He has fallen victim to a fake technical support scam by a company called "Adroit Rescue", and has paid their "fee" for what they claim is a year's worth of technical support.  I have his computer, and it is disconnected from the internet.
 
In looking through the machine, I see that the scam happened on August 7, 2016.  A text document was placed on the desktop, with the title "COMPUTER TECHNICIANS".  Inside, it lists the technician's supposed name and employee ID, the company name and phone number, and a customer ID number.
 
On the day the scam happened, he said received a popup on the screen which froze his computer, then received a phone call from Adroit.  He had no idea how they acquired his phone number.  He also cannot remember how the popup occurred - either by clicking an email link, Facebook link, Microsoft Edge browser ad, etc.  He said they spent an hour on the phone with him.  They did their fake security presentation on the computer screen, and "unlocked" his machine after taking his credit card information over the phone.
 
How do I go about determining exactly what they have done to his machine?
 
By searching the hard drive, I see the following happened on August 7th:
 
-  A folder for ADWCleaner was created.  Its logfile shows removal of the following:
   -  ask.com
   -  dotomi.com
&... Read more

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RELEVANCY SCORE 68.8

Hello Everyone. Been awhile since I've been here. Been able to solve most of the problems I've encountered on my own since my first post in the hallowed halls of the techsupportguy forums.

Alas, I am in some dire need of help for a problem I've been having. I've checked other posts on here as well as other websites, but none of them seems to address my problem specifically, so forgive me if you have to repeat yourselves.

I've been having randoms BSoDs and hard hangs, most notably during gaming and while using browsers, but also less frequently whenever I'm just eating and chatting to a friend. I'll just be sitting there starting at my desktop and a Page Fault error will pop up and the system will lock. These problems have ranged from blue screens describing to page faults to what seems to be the monitor shutting off and going completely black. Can't even shut down the computer by going through alt-f4 or the start menu via macros, so it's not a monitor problem. NOTE: It also crashes in safe mode.

This doesn't happen at all on some days, but on others it seems as if it occurs 5-6 times in a row.

I started by doing a system restore and updating all of my drivers, but it hasn't helped. I thought that I might have some memory problems, so I went ahead and I ran windows memory diagnostic and it reported that there was a hardware problem with my memory. I have not run memtest86 yet, though.

Another notable thing is that whe... Read more

A:Definite Memory Problems; Unsure how to proceed

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RELEVANCY SCORE 68.8

Hi again I just found the cause of my Blue Screen of Death but i'm not sure what this file is for or if it is safe to get rid of it, the file that causes my daily blue screen of death is call cymon.sys some sort of driver from the company CypherTec Inc.. Any help on this matter would be awesome i'm tired of getting a blue screen in the middle of playing games and what not. Just let me know what info you need to help me figure this out. Thank you

A:Found the cause of my blue screen but unsure on how to proceed

Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

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RELEVANCY SCORE 68.8

Hi everyone! First, here are my laptop and system specs: OS Version: Microsoft Windows 7 Home Basic, Service Pack 1, 64 bit Processor: Intel(R) Core(TM) i3-2330M CPU @ 2.20GHz, Intel64 Family 6 Model 42 Stepping 7 Processor Count: 4 RAM: 4039 Mb Graphics Card: Mobile Intel(R) HD Graphics, 1795 Mb Hard Drives: C: Total - 431937 MB, Free - 358762 MB; D: Total - 29690 MB, Free - 26465 MB; Motherboard: LENOVO, Base Board Product Name Antivirus: Microsoft Security Essentials, Updated and Enabled

So after my (now uninstalled and expired McAfee) antivirus program detected some threats, I deleted them but got worried about my laptop being infected. After doing some research, I ran SFC, which showed I had some corrupt files that couldn’t be repaired (attached if it will help!)

I didn't know what to do with them, so I backed up my files to an external hard drive, uninstalled McAfee and installed Microsoft Security Essentials (ran it on Full Scan, too), ran both CCleaner and MalwareBytes, and finally, ran CHKDSK in Safe Mode for both the C: drive and the D: drive, hoping these might repair the problems. Now, all this went just fine, reporting no threats, etc., but when I ran SFC again it still shows the same corrupt files, and now I don't know what to do to protect my computer and resume using it more normally

I read that you can fix these corrupted files with a repair installation/inplace upgrade (running setup.exe from the Windows 7 DVD and selecting ‘upgrade’) or run... Read more

A:Solved: Unsure how to proceed with SFC's corrupted files

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RELEVANCY SCORE 62.8

Alright already--after trying 4 times with no success to do a Windows Update and also trying the suggestions Microsoft has mapped out, I am at a loss as to how to proceed. When connected to the MS update site, it scans my computer for updates and then attempts to install the Windows Genuine Advantage Validation Tool. Midway through the installation, it suddenly halts and says it was not installed.

I tried MS's suggestions which are mainly creating prompts for ActiveX controls. But to no avail. It does not help.

I assume that if I can't get this corrected, I will never be able to receive Windows updates again?

I have a genuine copy of Windows XP Home. It was installed on my computer when I bought it last year from a local retailer. I have easily done previous updates on this computer with absolutely no problem.

Help! Any suggestions?

A:Failure To Proceed With Windows Update

Microsoft will help you with Windows Update problems. There are a number of reasons why it won't work. But perhaps you can find help from one of these two sites:MicrosoftWindows Update Problems

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RELEVANCY SCORE 60.8

Hi every bodyI downloaded Windows 7 32bit (no key yet), I've tried upgrading Windows Vista SP1 but when step 2 (expandeing files) reaches 21% the installation stops with following error "Windows could not update the computer's boot configuration. Installation cannot proceed."I tried to install Windows 7 in a new partition but the process reaches 27% this time and stops with same error.I've reformatted my hard disks completely and installation process reaches 99% then stops with same error.I checked BIOS settings and found only DVD and HDD listed (no third option).the Microsoft suggestion about the registry tweaking did not apply for me (and I tried to install a fresh copy from scratch).I'm using 2 HDD in RAID0 configuration and works OK with Windows Vista, I did load the drivers to Windows 7 during installation but still getting same problem, any suggestion???

A:Windows (7) could not update the computer's boot configuration. Installation cannot proceed.??

Simple solution found for Dual Boot errors!
 
 Here is an update. Since no one else has seemed to find a solution I actually managed to find my own. Just to recap you on what had happened to me, I was trying to dual boot Windows 7 x64 with Windows Vista Ultimate x64. Somewhere in my use with Vista my BCD was corrupt/deleted and caused this error to appear. (Windows could not update your computer's boot configuration.) After searching my computer I found the registry settings were correct, and file access to the folder that contained the BCD was correct, However my BCD was corrupt/missing and so I was unable to finish the installation and get my computer to dual boot. I found this out by typing bcdedit.exe in command with admin access and it gave me the warning "BCDedit.exe could not be run. BCD is either corrupt or missing".
 
In order to fix this it was quite simple. I had to use the original installation disc for vista to repair my computer's boot files. Unfortunately I didnt have an install disc that would work with vista since I purchased mine before SP1 came out, so in order to repair it I had to create a slipstream disc with the SP1 updates added to it. after repairing I instantly was able to see both Windows 7 and Windows Vista in my boot manager when I restarted my computer. I easily fixed and finished installation with out a hitch, and I'm now staring at internet explorer inside of Windows 7 typing this message. I hope this will help anyone else ou... Read more

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RELEVANCY SCORE 56.8

Hi,
Receving the "The computer restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed" error during the OSDsetupact.log in Windows 7 x64 in Dell 7040 models.
Uploaded the  setupact.log in the below URL.
https://1drv.ms/f/s!Aj2wii50lHANhFuQawqavDaO9eE0
Error"




i have tried the below methods and it did not help
Method 1

1.     Hold down "Shift + F10" to open the command prompt 
2.     On the command prompt type "regedit" with no quotes to open the Registry Editor 
3.     Go to:- HKLocal machine -> System ->Setup ->Status -> ChildCompletion 
4.     Highlight ChildCompletion and on the right you will see "setup.exe" 
5.     Double click "setup.exe" and verify the value is set to "1" 
6.     Change the value to "3" 
7.     Close the registry editor and close the command prompt. 
8.     Click OK on the error message and now the installation process should complete.  

Method 2
cd Windows\System32\oobe
msoobe

i have checked harddisk and memory are in good condition. can someone help what could be the problem.

Regards, Boopathi

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RELEVANCY SCORE 52

windows 7 won't reboot properly. I visited a site (p*&n) after antivirus expired. didn't see anything weird going on. days later when computer is started it goes to a black screen after account log in. Computer won't allow full instillation of antivirus in safe mode. error message recorded "installation successful, antivirus/ scan failed to download" < or something similar. i am unable to activate any windows security as i'm being denied (in safe mode). cmd prompt "sfc /scannow" entered, results "beginning verification phase of system scan. Verification 3% complete" results "windows resource protection could not perform the requested operation". Days before error and antivirus was active, the same command from cmd was completed successfully. What is causing this, i need to operate in normal mode, i am reporting from the possibly infected computer
 

A:possibly infected computer, unsure if windows error/malware

Hi, you may need help from one of our Malware Experts.

Can you reach Safe Mode with Networking?
http://windows.microsoft.com/en-gb/...tup-options-including-safe-mode#1TC=windows-7

Run a Panda online virus scan.
http://www.pandasecurity.com/homeusers/solutions/activescan/

Do you have the Win 7 install DVD?
 

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RELEVANCY SCORE 48.8

A Friend's computer is a mess, running unbearably slow, want to replace her 128 memory with at least 256, but not sure I am buying correct module. Her processor is a 80526, 733,256, 133, Fiber Channel 80(off her parts list). They have a Dual in line memory module, 128, 100M,16x64 4K, 168 in the computer now. At dell, it is selling a replacement for her Dimension L seris at SDRAM PC 133 168 Pin. Is this what I should be buying, as it looks like the module in the computer now is running at 100 M not 133m. Any help would be appreciated!
 

A:CPU unsure, need to update memory, Help!

how old is this computer...tell me and ill help you
 

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RELEVANCY SCORE 48

Hi, for these couple of days when i was playing wc3, i was having alot of screen lag. I have updated all my drives inlcuding video card and proccessor. But im not sure if i upgraded/updated my mobo which is an ASUS. When i went to the site i wasnt sure what to do... Can any 1 help me out here?

Model: ASUS - A7V8X-X
Nvidia Geforce2 Mx/Mx 400
AMD Althon (TM)xp 2000+
 

A:Unsure Of Mobo Update/upgrade

You have a VIA Chipset (KT400A). I'm assuming you have Windows XP - Version 5.10a. You will need to reinstall the video card drivers after installing these.
 

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RELEVANCY SCORE 48

site: http://www.habbo.com
overview: Habbo is an online social community where you can login/chat with an avatar.

I am having problems accessing their game client. I can login to my account on the homepage fine, but when I try to enter the actual client it redirects to a 'maintenance break' parking page. The maintenance break finished over 12 hours ago, and other players can log back in fine - but i'm still getting redirected to the maintenance page.

I have deleted all my temporary files/cookies and refreshed, given it 12 hours but still no change. Is there a chance my ISP has cached(?) the maintenance page and is redirecting me to it automatically? Can't think of a reason it would be doing it.

note: The problem is the same for all the computers in the house using the same internet connection as I am.

Thanks for any help in advance,
Lewis
 

A:Page won't update, maybe ISP caching? Unsure.

any ideas?
 

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RELEVANCY SCORE 48

I have a problem guys . .My PC wont proceed to desktop environment, after I turned it on, its all black screen and you will only see the cursor. . Anyway my PC is ACER Aspire E1 471 - 32344G50Mnks, core i3, 500gb HD,Win 8. .
Pls Help guys. . is there any technique to do, or maybe hard reset it?. .

A:Windows 8 cannot proceed. .

Have you tried pressing the delete key at startup ?

If you can get into safe mode you can refresh or restore it.

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RELEVANCY SCORE 47.6

I purchased a new notebook with Windows 7 in October. During the first weeks I uninstalled McAfee and replaced the harddrive. Since November Windows Update fails with error messages and defender does not start anymore. I made several virus scans (complete) with multiple antivirus programs but nothing showed up.Since it took my days to install various software, I do not want to re-install W7. I also have no good backup that I could restore. I am really surprised that there is not even a single entry regarding the error code in the Microsoft Knowledge base or elsewhere.I really would appreciate help. 

A:Windows Update does not work, Windows Standalone Update Installer stops with error 0xc8000247 (Windows 7 Home Premium on Acer Aspire 1810TZ notebook)

 
Got it !!!!
If You are using notebooks with with hard drive larger than 700 GB you probably should update Intel Rapid Storage Technology Driver.
Here is solution :
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02219204&cc=nl&lc=en&dlc=en&product
Download and install it.

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RELEVANCY SCORE 47.2

Okay, it seems the model computer I have has had problems all across the boards. Well, I'm on an Emachines T1840. I recieved this computer from a teacher at Job Corps. She told me there was something wrong with the motherboard and that the screen stayed blank at startup. I went and bought a new ATI video card since it seemed the onboard video card was burnt out somehow. Then after we installed the new video card, we booted it up. Halfway into startup, it started rebooting it's self. There was a Windows XP Partition on it, so we figured that was corrupt and we installed a version of Windows2000 from a boot disc. Well, that got as far as putting in a registration key. We couldn't find a working key for that, so we went and bought a windows XP upgrade disc. We got past the registration key entry and it began installation after a brief reboot. Now, it stays at 39 minutes remaining, and after about 15 minutes it brings up a blue screen. It says something along the lines of this. "Setup cannot continue, cannot read file (Forgotten file name here)" And then it says "If this is the first time you have recieved this message, reboot and continue setup" And then it proceeds to dump the physical memory. I re-did setup a few times with the same error message. So, I'm just wondering, what the heck am I supposed to do? It's actually pretty rare that I'm stumped on something like this.
 

A:Windows setup cannot proceed.

Hello? Jeez, nobody seems to know what's wrong I guess
 

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RELEVANCY SCORE 47.2

hey friends,,,,, got a problem here,
 
last day i set my laptop on sleep... and after 15 min i picked it again,,,i saw it was turned off ! i switched it on and after that it about an hour but the windows did not start...
 
i tried to renew the windows , so i did format the drive C, as i install windows in it!,,, but the installation did not proceed,, even 1% not... so plz frndz give me any idea .... thanx

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RELEVANCY SCORE 47.2

I put my computer to return to the "out of the factory" settings but the computer died while it was setting up the starting services. Now everytime i turn it on it says Setup startng services. But and error message comes out that says " the computer restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed. To install windows , click "oK" to restart the computer, and then restart the installation" I press enter and it just restarts and does the same like a loop.

A:Windows Installation Cannot Proceed

System manufacturer and model?

Louis

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RELEVANCY SCORE 47.2

I keep getting a display driver error and then the computer crashes with the BSOD. It happens quite often but I can't get the error message.

I checked my display drivers and according to the device manager, the drivers are up to date. I believe I have a AMD Radeon HD 7570

I don't know what information to give someone, but please help.

A:BSOD Unsure of Error Code but says Display Driver Error

Hi hmedina62.







  
Quote: Originally Posted by hmedina62


I keep getting a display driver error


Can you be a bit more specific? Do you get any popup balloon from system trey like this one?

Anyway, the issue is definitely display related. A stop 0x116 is display/graphics failure. And the display driver is not up to date. It is on June 2012.

Update it, but not to the latest. Uninstall your installed latest version of the display driver.
How-To Uninstall AMD Catalyst Drivers From A Windows Based System
Then clean up any possible leftover.
Drivers - Clean Left over Files after Uninstalling
Then install version 13.9 WHQL only.
Previous AMD Catalyst? Display Drivers
When the update is done, stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

As it is a branded desktop, one info is very important, The PSU. Let us know the wattage of the PSU.

Also, is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: Speccy - Publish Snapshot of your System Specs .

Let us know the results.
_____________________________________________

Code:
*******************************************************************************
* *
* Bugcheck Analys... Read more

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RELEVANCY SCORE 47.2

Hey guys-

Okay, so recently i reformatted my computer and have been unable to figure out how to update my ethernet port drivers.. I realize that it should not be that hard to figure out, but i'm stuck

basic info about my computer:

Dell XPS 600
Media Center 2005 Edition with Service Pack 2

Basically, i was able to download drivers for my wireless card off of a friends computer and just transferred them over to mine.

right now, under my device manager for my network adapters, two things show up.

one is my Linksys Wireless-N USB Network Adapter WUSB300N

the other says 1394 Adapter

Where do i go from here? i cannot seem to figure out where to download from on the Dell site, as entering my service tag got me nowhere.. unless i am looking for the wrong thing? Anyone have any ideas?
 

A:Solved: unsure of how to update my ethernet port drivers

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RELEVANCY SCORE 46.8

ASUS Desktop PC CM6850 Series
Windows 7 Home Premium SP1
64-bit
Core i7
4GB RAM
500GB HDD
Windows updates not working for a while. Initial was 8007370B appearing in the Windows Update window when searching for updates. Found bad memory using Memtest86+ and pulled the stick. Other stick no errors after 8 passes.

Toshiba HDD installed. Ran two different HDD diagnostics test on it and it passed.

No conflicts in device manager.

Now, Windows Update window showing 80070002 error. Based upon instructions, ran System Update Readiness Tool (SURT) but that appears to have not made any resolution. Ran it twice to ensure it ran successfully.

Then, ran the Windows Update Diagnostic.diagcab from go.microsoft.com/fwlink/?LinkID=231149 and it shows Windows Update error 0x8007370B(2014-09-18-T-06_58_30P) as NOT FIXED. All other items in list shows as FIXED.

SFC /scannow will not run ... displaying the message "windows resource protection could not perform the requested operation". I tried the same in a elevated prompt in normal windows and in safe mode with the same result. No luck running Surface Scan.

Ran chkdsk /r twice also.

Screen captures of both errors and CBS log file attached. Any help is greatly appreciated. In the meantime, I will begin running some antimalware scans just in case.

Thanks for any assistance.

A:Windows Update Error 80070002 & Windows Update Diag Error 0x8007370B

Please follow the Windows Update Posting Instructions and post the requested data
If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

We need that data whether or not either CheckSUR or SFC complete.

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RELEVANCY SCORE 46.8

UPDATE--When I start windows normally it takes a little longer than normal to finish loading, and then appears normal. However, when I try to start any program everything freezes. ctrl-alt-del does nothing. The same thing happens when loading windows in safe mode and safe mode with networking enabled. I have tried system repair through f8 several times and logging shows that system volume is corrupted but that it was repaired. (it has said this several times.)

After several minutes this error message appears:

winlogon.exe-Application error
installation at 0x761f4ce6 referenced memory at 0x761f4ce6.
required data was not placed into memory because of an I/O error stat. of 0xc0000056.
I have a toshiba satellite l305-s5894 running vista. Windows would not allow me to load, uninstall, change, move, or open anything. Basically once windows had loaded, I was unable to do anything. I ran startup repair through f8 advanced boot options and the repair log showed only that the system volume was damaged. I hit finish to restart the computer which, after the toshiba startup screen, goes directly to the windows error recovery screen. I have tried both options (start windows normally and launch startup repair) these options respectively either bring up a blue error screen which only stays up for about 2 seconds before disappearing and returning to the windows error recovery screen or show that windows is loading and then shows a black screen with the pointer from which I can do nothi... Read more

A:Unable to proceed after Windows is loaded

Have you tried running Scandisk (in hard drive properties) with both options checked to see if the hard drive can be repaired? Go into hard drive options, click the Error-checking tool, and select both options. The next time you boot your computer it will run the CHKDSK utility and scan for and repair hard drive errors.
 

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RELEVANCY SCORE 46.4

It seems that there are already many discussions online for "Windows 8 Automatic Repair Loop," however from reading through many of them I feel my situation may have 3 notable differences: 1. In almost all the discussions I read, it seemed that the error consisted of some kind of automatic loop, where the computer is cycling between various states all by itself, with no input from the user, in an infinite loop. In my case there is no such 'automatic' loop, it's just that selecting "Continue to Windows 8.1" or rebooting brings me back to the Windows Recovery Environment Boot Options Menu. I have been able to do other things such as access the BIOS menu, or access the Command Prompt from within the Troubleshoot > Advanced Options within the Boot Options Menu. 2. I was not trying to do any system recovery / shut off my laptop while it was operating / anything out of the ordinary when this happened. Last night I finished using my laptop, selected "Shut Down" by right-clicking the Windows Start icon in the lower-left of the screen just like I always do. This morning I powered it on as usual, but under the "lenovo" logo it said "Preparing Automatic Repair," and then presented me with the Windows RE Boot Options Menu. Now any time I either reboot or select "Continue to Windows 8.1," I always wind up back at that same Boot Options Menu. 3. Attempting the solutions posted in those discussions has not had any effect. I have read recommendations for doing a S... Read more

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RELEVANCY SCORE 46.4

Hi,

I have purchased an old Dell Inspiron 510 m. I have got HP PSC 1210 all in one printer. When ever i put HP printer installation CD in the PC, after few minutes it ask me to put original Microsoft Windows XP CD which came with the laptop to complete the installation.

As i have purchased an old laptop, the seller didn't had the original windows XP CD which came with the laptop.

This is what it says exactly-

Windows File Protection

Windows Files must be installed for your installation to proceed

Insert your Windows XP Professional CD-Rom Now.

There are three choices- Retry, More Information. Cancel

I have also used 2 methods suggested by Microsoft but that didnt worked. Here are the solutions prescribed by Microsoft-

http://support.microsoft.com/kb/324654

Please help as without printer installation, my work is getting affected.

A:Windows Files must be installed for your installation to proceed

I believe the only way around is to get a Windows XP CD - Home or Professional - depending on what you have installed. It doesn't have to be the one that came with the laptop though so if you have a friend you can borrow one from it should work fine.

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RELEVANCY SCORE 46

When my pc boots up it does all the ram etc fine, but automtically chosses the boot menu without me touching anything, I have checked the bios for some auto boot menu pop up but nothing, anyoone got any ideas?
 

A:Unsure of error

This may be as simple as changing a setting under My Computer.
Please view attached...

(right-click 'my computer', under the 'advanced' tab, select "settings" under 'startup and recovery' and review settings.

Hope this helps

Note: this is for Windows XP / PRO, please specify if you have a different o/s...
 

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RELEVANCY SCORE 45.6

Hi. I was previously using windows 7 home premium 64 bit on my computer. The computer worked for around 2 years and one day suddenly went BSOD on me, with various problems from disk read errors to "video driver failed to initalize". After my roommate tried all the system recovery options (which all failed), he decided to use his recovery disk to do a factory reset of the computer (it's his computer). This got rid of most of the problems, with the exception of disk read errors from time to time. However, during the setup of the computer, we got the "The computer restarted unexpectedly or encountered an unpexted error. Windows installation cannot proceed." error, which just leaves us in an infinite loop (unless we get a disk read error). Windows 7 came pre-installed with the computer, so we dont have any installation discs. The only disc we have is a recovery disk that lets us get to the system recovery options. The computer was a plug-in-and-use computer meaning that we dont know much about the system specs other than the sticker that came on the side . I included it in case anyone is intrested in it.
Any help would be greatly appreciated.

SYSTEM SPECS
windows 7 home premieum 64 bit
intel core i3 processor 550
6gb DDR3 memory
1TB hard drive (dont know the name or anything)
NIVIDIA GeForce 315 1024 MB

A:The computer restarted unexpectedly... Windows install can't proceed.

Check the hard drive with the manufacturer's diagnostic tools.
Hard Drive Diagnostics Tools and Utilities (Storage) - TACKtech Corp.
Bootable Hard Drive Diagnostics

If defective, replace it. Use the recovery disc you have or you can download a legal copy from here: Official ISO Downloads

Following taken from here: Digital River Direct Download Links for Windows 7 Editions Free





Quote:
I'm including only the English versions.

Microsoft’s partner Digital River is providing the direct high speed download links for the Windows 7 all editions, The download links are available in English,French,German,Spanish languages.

The installation ISO files of Windows 7 are hosted on the server msft-dnl.digitalrivercontent.net owned by Digital River, one of the delivery partners for Windows 7.

All you need is a legal Product key for a Windows 7 Edition that you want to install using these ISO images. Can be a retail or OEM key.


You can burn these images using any standard burner like [url==http://www.imgburn.com/>ImgBurn[/url]

The Product key should be on the COA sticker on the computer.

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RELEVANCY SCORE 45.6

Dear Tenforums,

As I was doing some defragging i noticed that several of my most fragmented files were stashed away in the windows.old folder. I thought this folder was for recovering old installation and personal files? ain't that the thought of said folder?

Moving on, as I want to clear up some disk space and up until now never had any use (atleast that i know of? enlighten me if u want) the windows.old folder; i figred i'd delete it; or atleast delete some of the "big files" that came up during my defraging, as some were old install files and movies etc.

I then noticed after streaming a netflix movie earlier today (before defragging) that it was actually stored inside the TEMP folder INSIDE the windows.old folder.
I then proceeded to "run" --> TEMP and %TEMP% and noticed these folders were pretty bare in terms of content.
Thus, although i might be wrong, it appears as my windows have put the TEMP FOLDERS inside the windows.old folder, rather than in the "new" windows folder etc.

This thus makes me a bit scared to delete/cleanup files and/or the whole windows.old folder.
How shall i proceed? will deleting/cleaning it up screw something over in terms of me "loosing out on my temp folder" etc. etc.

thanks!

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RELEVANCY SCORE 45.6

This is my dads computer, and he refuses to let go of XP, so I am trying to help him.  I am going to get him windows 10 in the near future, but until then...
Booting the computer leads to a blank window XP screen, no task bars and no icons, just a green meadow...
 
- The first time, I tried to use ALT/CTRL/DEL to run a new task explorer.exe (after ending the task of the other explorer.exe) and this did nothing.  It did not return the icons- I tried to boot to safe mode and a RESTORE point, but it keeps freezing or crashing when I try- have tried several times now- After many reboot`s, now ALT/CTRL/DEL does not even work on the desktop blank canvas.- Last working configuration does not work when booting - still blank canvas, no icons- SAFE MODE works and all the icons are available (slow as can be though)
 
As it stands, I can only get to SAFE mode, and even there it is touch and go.
Where should I go from here? Any ideas or steps I could take to try and fix this thing? I think I have an XP cd somewhere but probably scratched to heck.

A:Lost all of my icons and task bars in windows XP - not sure how to proceed...

Is there any important personal data still on the computer? 
 
What is the make and model of the computer?
 
I am assuming you have another computer available to burn a file to disk, correct?

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RELEVANCY SCORE 45.6

Iam now really frustrated about whats goin on with my laptop i just had it reset to factory default due to it being really slow it died on the process and when i start it back up its stucked on th LENOVO PREPARING page loading with a dialog box saying "The computer restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed. To install Windows, click" OK", to restart the computer, then restart the installation. Ive tried vlicking OK million time it just restarting and does the same thing  Ive read and watch fixes for this like pressing Shift+f10 and even tried shift + f9, it does nothing at all. Please guys i need your help thank you 


























15132554340411191079741.jpg ?1974 KB

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RELEVANCY SCORE 45.6

Completed a fresh install, formatted, windows 7 home premium all is fine until it goes to start services (setup is starting services) then the screen flickers and I get the message. "The computer restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed. To install Windows, click "OK" to restart the computer, and then restart the installation"

This then becomes and endless loop, I have started again delete partitions format let windows do it all and the same result, tried safe mode - no go tried repair no go searched internet for help tried some of that stuff with dos prompt- still no go.

Tested Hard drive with windows - no issues, tested with third party software no problems

Laptop originally come with Win7 and even tried to cheat and install xp but that also failed, thought if I could get xp on I could upgrade - but failed.

In your hands community

A:Computer restarted unexpectedly windows installation cannot proceed

You are deleting all partitions during the booted install to get it cleanest, and following the other steps for a Clean Reinstall Windows 7? Those steps assure you'll get and keep a perfect install.

If after doing those proper preparations it still hangs Starting Services, then first try entering Device Manager - Access During Windows 7 Installation to disable any erroring drivers shown there, and if that doesn't help try new installation media as discussed in Step 1 of tutorial

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RELEVANCY SCORE 45.6

This is my dads computer, and he refuses to let go of XP, so I am trying to help him.  I am going to get him windows 10 in the near future, but until then...
Booting the computer leads to a blank window XP screen, no task bars and no icons, just a green meadow...
 
- The first time, I tried to use ALT/CTRL/DEL to run a new task explorer.exe (after ending the task of the other explorer.exe) and this did nothing.  It did not return the icons- I tried to boot to safe mode and a RESTORE point, but it keeps freezing or crashing when I try- have tried several times now- After many reboot`s, now ALT/CTRL/DEL does not even work on the desktop blank canvas.- Last working configuration does not work when booting - still blank canvas, no icons- SAFE MODE works and all the icons are available (slow as can be though)
 
As it stands, I can only get to SAFE mode, and even there it is touch and go.
Where should I go from here? Any ideas or steps I could take to try and fix this thing? I think I have an XP cd somewhere but probably scratched to heck.

A:Lost all of my icons and task bars in windows XP - not sure how to proceed...

Is there any important personal data still on the computer? 
 
What is the make and model of the computer?
 
I am assuming you have another computer available to burn a file to disk, correct?

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RELEVANCY SCORE 45.6

When I try to install KB3182373, a "Security Update for Microsoft Silverlight", Windows Update reports failure with the message "Code 643 Windows Update encountered an unknown error".
I ran WindowsUpdateDiagnostic.diagcab. It reported that "Troubleshooting couldn't identify the problem".
What can I do to fix this? I'm running Windows 7 Professional.

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RELEVANCY SCORE 45.6

I am using Windows 7 Professional with Service Pack 1.
Windows Update has lost my update history and hangs when I tell it to check for updates. Windows Update Troubleshooter reports "Windows Update error 0x80070057(2016-07-15-T-12_59_34P) Not Fixed". How can I get Windows Update working again?


Here is a detailed account of the problem:
Earlier today, I ran Windows Update and told it to install 15 important updates. It said it was downloading them, but stalled for 30 minutes at 0% done.
I rebooted my computer and re-ran Windows Update. It reported that there were no pending important updates. I clicked "View update history" and saw that the most recent 15 important updates had failed. I clicked "Check for Updates" and,
when it finished checking, Windows Update continued to report that there were no pending important updates.
At that point, I concluded that something was wrong with Windows Update. In an attempt to fix it, I downloaded and ran the Windows Update Troubleshooter (WindowsUpdateDiagnostic.diagcab). It reported one problem found: "Windows Update error 0x80070057(2016-07-15-T-12_59_34P)
Not Fixed".
After running Windows Update Troubleshooter, I re-ran Windows Update. It reported that my most recent check for updates was "Never", and that updates were installed "Never". When I clicked "View update history" I saw an empty
list. When I clicked "Check for updates", the applicat... Read more

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RELEVANCY SCORE 45.2
RELEVANCY SCORE 45.2

Hey there ive been getting BSOD for awhile since i built my PC and have been trying to fix it myself, at first i thought it was the RAM so i manually tried to do the timings to what the manufacturer said to put them at, was a tad unsure on all the other settings in the menu..

Thinking it could be the graphics card now though I have uninstalled and re-installed all drivers and still no help.

A:BSOD error unsure on what to do.

Hi Heaty.

A stop 0x124 is supposed to be a hardware issue, mainly, but some other things are included in its scope, sometimes.

Dont overclock.

Code:
CPUID: "Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz"
MaxSpeed: 3500
CurrentSpeed: 3510
As you are getting BSODs, you should stop overclocking and run all the hardware components like CPU, GPU and RAM to their default settings.

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.
If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Stress test the CPU.
Hardware - Stress Test With Prime95

Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
eXtreme Power Supply Calculator
Also let us know the wattage of the PSU.

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: Speccy - Publish Snapshot of your System Specs .

Let us know the results. Also, upload your MSINFO32.nfo file for any future need.
Click on the start button
Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Informati... Read more

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RELEVANCY SCORE 45.2

That's really time consuming to start up my computer.. estimate more than 20 mins..
During the process.. First is the summary list.. then turn to a black blank screen for a very very very long period.. next it shows a row of loading bar which in grey colour also for a very long time... After all these only can see the Windows XP Home screen...

Can anyone tell me wat are the possible causes? Really irritating..

A:About Extremely Slow Process To Proceed To Windows Xp Home Screen....

Please tell us more about your computer. What make/model, what CPU, how much RAM, etc. You can use this free tool to get the information: http://www.gtopala.com/index.htmlYou can use this shareware tool to check your system's performance: http://www.download.com/SiSoftware-Sandra-...&tag=buttonAlso, you can read these links to help speed up your system's loading process: http://www.bleepingcomputer.com/forums/ind...l=slow+computerhttp://aumha.org/a/loads.htmhttp://support.microsoft.com/kb/308041

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RELEVANCY SCORE 45.2

Tonight I put my CompactFlash card into the media card reader and a USB error came up and to click OK to reboot the computer. I did that but when it went to turn back on it now freezes at the ACER logo and will not proceed to Windows. Can anyone help me out.Thanks
 

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RELEVANCY SCORE 45.2

Sorry to everyone.This report is an mistake. The PC which is fixed by Combofix is very well.The new problem PC is another.After all of steps in Thunder's post, WindowsUpdate is fixed.But My Neighborhood still can't work.I try to set another PC's IP as 192.168.0.1, and myself PC's IP as 192.168.0.2.Then ping 192.168.0.1, there is no request sent back.But when I ping my PC from another PC(ping 192.168.0.2), it's work.I can see my share folder from another PC, but can't see another PC on my PC.I try to reinstall network card driver, but no help.My PC can use PPPoE to connect Internet now.My system is WinXP-SP3How can I FIX this ?Thanx for help....

A:After "Windows Update error 80244019; DNS address 85.255.112.107, How to fix my Windows Update Error"

This report is an mistake.Thank you for letting us know. Since this issue seems to be resolved, this thread will now be closed.In case you experience any problems with the computer, please Start a new topic.Happy computing,Orange Blossom

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RELEVANCY SCORE 45.2

Tried the following:
1. Update works if I bypass the router, ie. connect the PC directly to modem.
2. It also works from different ISP, through router (at work).
3. Format disk & Reinstall windows 7

From windowsupdate.log:
2011-12-01 00:03:54:771
968 99c
Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://download.windowsupdate.com/v9/windowsupdate/redir/muv4wuredir.cab>. error 0x80072efd
2011-12-01 00:03:54:771
968 99c
Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efd
2011-12-01 00:03:54:771
968 99c
Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072efd
2011-12-01 00:03:54:771
968 99c
Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efd
2011-12-01 00:03:54:771
968 99c
Misc WARNING: DownloadFileInternal failed for http://download.windowsupdate.com/v9/windowsupdate/redir/muv4wuredir.cab: error 0x80072efd
2011-12-01 00:03:54:771
968 99c
Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
2011-12-01 00:03:54:771
968 99c
Misc Microsoft signed: Yes
2011-12-01 00:03:55:863
968 99c
Misc WARNING: SendRequest failed with hr = 80072efd. Proxy List used: <127.0.0.1:80> Bypass List used : <(null)> Auth Schemes used : <>
2011-12-01 00:03:55:863
968 99c
Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://download.microsoft.com/v9/windowsupda... Read more

A:Can't update Windows 7 - Windows Update Client failed to detect with error 0x80072efd

Hi,
 
Try to remove the proxy server entry from the WinHTTP proxy configuration for Windows 7:
 
1.   
Click Start, and then type cmd in the Start programs and files box.
2.   
Right-click cmd.exe in the Programs list, and then click Run as administrator.
Note If you are prompted for an administrator password or confirmation, type the password or click Continue.
3.   
Type the following command and then press Enter:
netsh winhttp show proxy
Note The proxy setting is listed next to Proxy Server. If there is no proxy server, Direct Access <no proxy server> is shown in the Command Prompt window.
4.   
To remove the listed proxy setting, type the following command and then press Enter:

netsh winhttp reset proxy
5.   
Click Start, click All Programs, click Windows Update, and then try to download and install updates again.Alex Zhaozx
TechNet Community Support

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RELEVANCY SCORE 44.8

As suggested in the "slow computer" instruction on the forum I am attempting to clean up my computer with my antivirus scan....I am not sure how to proceed after performing a quick scan the results are a page of files in a sort of chart format listing various file paths in my C:\Documents and Settings\user\   folders that are followed in another column with the words "Error: Archive is Password Protected"  ..... above this window it reads:  "some files could not be scanned", and "Warning", then beneath that it says:  Select the required action for each reply and click "Apply"   
 
Beneath the window chart in small print it says:  "Note:  The automatic fix tries to repair the file first. If repair is not possible it proceeds to move the file to the Chest.  If that fails as well the file is deleted."   Of course I can find no word "Apply" and am not sure what the result would be if I did find it!  I have Windows XP SP3 and am not sure what to do at this point. Delete all of these files? 
 
Any suggestions would be greatly appreciated as it seems something is wrong with the computer since my last problem with Uninstalling Adobe Reader.  I have to click on click points numerous times (usually 3) to get a response from the computer and many ads are not downloading at all (not that I want to look at the ads!)  I was actually reinstalling Adobe Flash... Read more

A:Avast Scan Results=these files cannot be scanned...how to proceed? windows xpSP3

Ok no need to reply to the Avast! query I found the information after some searching and realized these files may not be corrupt....just password corrected!
 
Still cannot get my Adobe Flash Reader to work....it was working fine last week and suddenly stopped.....I will post this in a new topic for the benefit of all if I cannot find results in search.
 
Thank you anyway!
 

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RELEVANCY SCORE 44.8

Was working on a PC where the user logged in using Juno. A few days ago she no longer could get her e-mails or get on the internet. It was giving a script bugging error message. I looked at her IE settings and they appear to be correct. I also attempted to call Juno and they wanted the customer to PAY $1.95 a minute for support of their product. She did have the original installation disk and upon removing and readding it to her O/S, she is now able to connect to the server and get her mail. Still, when attempting to get on the WWW, she gets page cannot be displayed (no more script error message, but not online either). I also checked her dial-up connections (she is using a AC97 Soft Data Fax Modem with SmartCP) and they were correct and the modem dials fine (obviously as she can send and receive e-mails again).

She has a HP (Compaq) Mobile AMD Sempron laptop with a 3300 Processor 159 GHz and 384 MB of RAM.

Is there anything that I am missing, any tips, or should I tell the person to punt Juno and use another ISP?

Thanks,
Marc Roben
 

A:Juno error unsure of where to post

What version of Juno does she have on this PC?
 

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RELEVANCY SCORE 44.8

I am getting BSOD while surfing the internet. I don't know what might be causing it as I haven't installed any software recently or made any significant changes to my laptop. I have attached the dump files as I've read on another thread. Could anyone please provide advice on this issue?

A:BSOD while using internet, unsure error

Your dumps blame the RapportPG.sys and RapportCerberus32_43926.sys drivers used by software from Trusteer Rapport Security.

You should either upgrade or remove this program.

Your McAfee security software was also involved, it's a known cause of BSODs. Replace it with MSE.

Code:
BugCheck 1000007F, {8, 807ea750, 0, 0}

*** WARNING: Unable to verify timestamp for RapportPG.sys
*** ERROR: Module load completed but symbols could not be loaded for RapportPG.sys
*** WARNING: Unable to verify timestamp for RapportCerberus32_43926.sys
*** ERROR: Module load completed but symbols could not be loaded for RapportCerberus32_43926.sys
Probably caused by : RapportPG.sys ( RapportPG+b1eb )

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RELEVANCY SCORE 44.8

When I booted my pc up this morning I got this error messege "Runner Error : Invalid backweb application id "137903"...Can someone plz tell me what this means and how to fix it?

Thanx so much!
Angie
 

A:Runner error...unsure what this means!

http://www.annoyances.org/exec/forum/winxp/t1048840424
 

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RELEVANCY SCORE 44.8

I have been having problems accessing some programs. I keep getting the following message
"Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access the item"
I do not know what it means or how to fix it. Any ideas would be grateful. I had to do a repair of XP, due to viruses and the message has been coming since. People keep telling me to run scans - done them, clean; go into safe mode - do not want to do anything without assistance, in case I do something wrong. I do not know what to do.
Thanks in advance.
 

A:Error Message - Unsure What It Means

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RELEVANCY SCORE 44.4

My microphone, as of last night, as started producing a "buzzing" noise to its listeners. I can't hear it unless I go into recording devices and click "listen to this device". It's a constant buzz, as long as my mic is enabled (I do a lot of push-to-talk in video games). I've tried another headset with the same result. I updated my video card (GTX 960) with no change. Restarted the computer of course, as well. Just trying to see how to diagnose the exact issue before I go buying a new computer case or something. Thanks in advance.
 

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