Over 1 million tech questions and answers.

Acer C720 Chromebook and Acer CB5-311 Chromebook

Q: Acer C720 Chromebook and Acer CB5-311 Chromebook

Could you please tell me if I can or will I be able to use Google Play Store and Android apps on my Acer C720 Chromebook.Also, can or will I be able to use Google Play Store and Android apps on the Acer CB5-311 Chromebook.

Read other answers
RELEVANCY SCORE 200
Preferred Solution: Acer C720 Chromebook and Acer CB5-311 Chromebook

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

RELEVANCY SCORE 148.8

What steps do I take to fix the keys which are not working?

Read other answers
RELEVANCY SCORE 147.2

Not able to Reset Settings.  It just doesn't work.Not able to Reset to Default Theme.  It's greyed out.Random settings changes from what I set it at.  Things like start up page not starting up with what I set it at.PowerWash doesn't completely restore to factory.  I have tried this on 3 different Networks.The text color in the Address Bar switches off between the color of red, blue and black when it has ALWAYS been black in color.I know there's more but this is enough. Please tell me there isn't a bug.  I have disabled all extensions.  I have shut off ALL syncs, did the PowerWash, created a whole new account to sign on with, and still...the above! Any other ideas or suggestions? Google Chrome50.0.2661.103 (Official Build) (64-bit)Revision0Platform7978.74.0 (Official Build) stable-channel peppyBlink537.36 (@0)JavaScriptV8 5.0.71.48Flash21.0.0.242-r1User AgentMozilla/5.0 (X11; CrOS x86_64 7978.74.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/50.0.2661.103 Safari/537.36

Read other answers
RELEVANCY SCORE 147.2

Not able to Reset Settings.  It just doesn't work.Not able to Reset to Default Theme.  It's greyed out.Random settings changes from what I set it at.  Things like start up page not starting up with what I set it at.PowerWash doesn't completely restore to factory.  I have tried this on 3 different Networks.The text color in the Address Bar switches off between the color of red, blue and black when it has ALWAYS been black in color.I know there's more but this is enough. Please tell me there isn't a bug.  I have disabled all extensions.  I have shut off ALL syncs, did the PowerWash, created a whole new account to sign on with, and still...the above! Any other ideas or suggestions? Google Chrome50.0.2661.103 (Official Build) (64-bit)Revision0Platform7978.74.0 (Official Build) stable-channel peppyBlink537.36 (@0)JavaScriptV8 5.0.71.48Flash21.0.0.242-r1User AgentMozilla/5.0 (X11; CrOS x86_64 7978.74.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/50.0.2661.103 Safari/537.36

Read other answers
RELEVANCY SCORE 147.2

I have 200 Acer C720 Chromebooks and this is the first problem like this. When plugged in, the blue light on the front comes on saying it is charged but when I try to turn it on--nothing happens. I have tried the esc, restart and power button--nothing happens,I have tried holding the power button down for 30 seconds--nothing happens.I have looked at the screen connections--they look fine.I hear no fan, nothing. Of course, the laptop is not in warranty. Any ideas?? Thanks so much for any help. Dianne

A:Acer Chromebook C720 won't power on

Sure sounds like either the main board has gone south or the power connection to the main board is bad. Can you verify there is power to the board? I can't remember if the power comes directly in or through a small daughter card...

Read other 3 answers
RELEVANCY SCORE 147.2

I have 200 Acer C720 Chromebooks and this is the first problem like this. When plugged in, the blue light on the front comes on saying it is charged but when I try to turn it on--nothing happens. I have tried the esc, restart and power button--nothing happens,I have tried holding the power button down for 30 seconds--nothing happens.I have looked at the screen connections--they look fine.I hear no fan, nothing. Of course, the laptop is not in warranty. Any ideas?? Thanks so much for any help. Dianne

A:Acer Chromebook C720 won't power on

Sure sounds like either the main board has gone south or the power connection to the main board is bad. Can you verify there is power to the board? I can't remember if the power comes directly in or through a small daughter card...

Read other 3 answers
RELEVANCY SCORE 147.2

This is not an issue with the charger, I've used different chargers, but still had to press it very hard to charge. I'm very sure its a problem with the charging area on the chromebook. At first, I didn't have to press very hard, but it got worse and worse, and then I had to tape the charger in order to charge. Now, even with the charger taped, it is getting worse and worse, and will not charge at all sometimes. The chromebook is 2 years old.

Read other answers
RELEVANCY SCORE 147.2

After discovering how to install Windows 10 onto an Acer C720 Chromebook, I began looking for tutorials. I was given a link (https://docs.google.com/document/d/1yfIjx-fJXPvs6EwSdjRnokJ6ktNxeExZmVin9mamVZU/mobilebasic) on how to do it. I followed it step by step (downloading the necessary files, putting the chromebook into developer mode, removing the Write-Protection screw, etc.) and ran into an issue.

While performing the final step of having to press the ESC button and choosing either Hard Disk or USB, my keyboard wouldn't allow me to choose anything. I turned it off and when I turned it back on, there was a black screen that said:

SeaBIOS (version -20151010_094223-coolstar)

Booting from Hard Disk...

It isn't responding to anything, only turning off and on when I press the power button (even after holding it down). I put the Write-Protection screw back in, placed it on the charger and even put Chrome Recovery Utilty onto a flash drive and nothing is still working.
 

Read other answers
RELEVANCY SCORE 145.6

I've had my c720 for a little over 2 years now and an issue just started recently that whenever the chromebook dies and I put it on the charger it doesn't want to turn back on. It used to be i could let it sit(even though the charging LED wasn't on) for a few minutes, open it back up and it would be charging. Now it's been to where i let it sit for a whole day, no charging LED indicator was on. It wouldn't turn on, but when i looked at it the next day the charging LED was on. Opened it up it was fully charged. It's been progressively getting worse every time it dies. I have taken to not letting it die anymore and haven't had anything else happen with it so far. What could be causing this issue? I haven't ruled out the charger yet because it still charges just the device itself not indicating it's being charged or turning on until fully charged. I know it's out of warranty, but around what price range am I looking in repair costs? I love my chromebook and don't want to have to get another or loose my info ): 

Read other answers
RELEVANCY SCORE 145.6

I've had my c720 for a little over 2 years now and an issue just started recently that whenever the chromebook dies and I put it on the charger it doesn't want to turn back on. It used to be i could let it sit(even though the charging LED wasn't on) for a few minutes, open it back up and it would be charging. Now it's been to where i let it sit for a whole day, no charging LED indicator was on. It wouldn't turn on, but when i looked at it the next day the charging LED was on. Opened it up it was fully charged. It's been progressively getting worse every time it dies. I have taken to not letting it die anymore and haven't had anything else happen with it so far. What could be causing this issue? I haven't ruled out the charger yet because it still charges just the device itself not indicating it's being charged or turning on until fully charged. I know it's out of warranty, but around what price range am I looking in repair costs? I love my chromebook and don't want to have to get another or loose my info ): 

Read other answers
RELEVANCY SCORE 110

When can I buy thé New acer chromebook 14 in France ?

Read other answers
RELEVANCY SCORE 110

Will the new Acer Chromebook 14 be fanless? 

A:The new Acer Chromebook 14

Hi ahe,
 
I haven't had a chance to get my hands on one yet, but Im very confident that this will have a fan. There is no mention of a fanless design in the literature that was released with last weeks announcement.
Cory

Read other 8 answers
RELEVANCY SCORE 110

Hello all, I'm looking to buy a Chromebook 14 and I live in the UK. I'm able to buy one from a Dutch website for ?375, but that's a fair bit more than the retail price of $299 - not to mention that I'm a little concerned about it being trustworthy. Additionally, this would have an American keyboard, which would be an issue - I need my British layout! There don't seem to be any vectors for me to get my hands on a UK Chromebook 14. Can someone please tell me I'm wrong, and point out where I can get one? Thank you very much!

A:How can I buy an Acer Chromebook 14 in the UK?

Same here! I'm keeping an eye on this URL: https://store.google.com/product/acer_chromebook_14

Read other 2 answers
RELEVANCY SCORE 110

Hello all, I'm looking to buy a Chromebook 14 and I live in the UK. I'm able to buy one from a Dutch website for ?375, but that's a fair bit more than the retail price of $299 - not to mention that I'm a little concerned about it being trustworthy. Additionally, this would have an American keyboard, which would be an issue - I need my British layout! There don't seem to be any vectors for me to get my hands on a UK Chromebook 14. Can someone please tell me I'm wrong, and point out where I can get one? Thank you very much!

Read other answers
RELEVANCY SCORE 110

Will the new Acer Chromebook 14 be fanless? 

Read other answers
RELEVANCY SCORE 110

My Acer CB 11 will not turn on. Both lights are blue, indicating it is charged and powered on but nothing comes on the screen and it does not sound like it is on. I have removed the battery and plugged it back in. I have tried ESC + refresh + power. Any other suggestions? I'm a teacher and really need this CB for my classroom. 

Read other answers
RELEVANCY SCORE 110

Will the new Acer Chromebook 14 be fanless? 

Read other answers
RELEVANCY SCORE 110

When can I buy thé New acer chromebook 14 in France ?

Read other answers
RELEVANCY SCORE 110
RELEVANCY SCORE 110

I have an Acer Chromebook and like it alot.

However, all of a sudden the backspace key doesn't work correctly even when first logging in.

I searched around and found that you can click "space+enter+backspace" all at the same time and it fixes it but just until the next time I logon.

Does anyone know what the issue could be?
 

Read other answers
RELEVANCY SCORE 110

l need to know if i can connect the printer to my acer chromebook? 

Read other answers
RELEVANCY SCORE 110

My processing is too slow.  If i have a few windows open it can be very slow. Can i add gig to speed it up?  I also have the cursor jumping around when I type and sometimes lose things all together that I type. This is the same problem I have with another Acer lap top with Windows. Regards,Carmel 

Read other answers
RELEVANCY SCORE 110

When powered on, my chrome book has no display, And all I see is the blue power indicator light blinking repeatedly with no pattern (about two times per second) if I hit ESC plus refresh plus power I get the " Chrome OS is missing or damaged" message. I have done the recovery process twice and although it says that it has recovered successfully, however, when it tries to restart, it goes right back to having no display and the blue power indicator light blinking. If I have the charger connected the orange charging indicator light blinks at the same rate. This all started approximately 24 hours ago, it was working fine before then.

Read other answers
RELEVANCY SCORE 108.8

I have had my chromebook plugged in for 24 hours, no lights and no charge.  What should I do?

A:My Acer Chromebook 11 CB3-111 won't change

Sorry to hear your Acer system is not powering on.  If there are no lights or fan noise when you plug it in and power it on, it could be a bad AC adapter. If the AC adapter does work but is not charging the system or powering it on, we would recommend repair. If your system is under warranty you can call the technical support line for assistance. If you are out of warranty you can request a repair by going to https://customercare.acer.com/customercare/. 

Read other 1 answers
RELEVANCY SCORE 108.8

I intend to purchase the new Acer Chromebook 14 (CB3-431-C5FM). I would like to buy a silicone keyboard cover for it, but I've had no luck in locating one. Does the Chromebook 14 share a keyboard layout with any other model of Acer Chromebook?

A:Acer Chromebook 14 Keyboard

Did you check Amazon?I was just taking a look and I see many silicone covers. Maybe you can find one there, the prices varies from 5.00 to 20.00 dollars. If I find anywhere else, I ll let you know.

Read other 2 answers
RELEVANCY SCORE 108.8

My chromebook one day got stuck on the developer screen, then another day it just turned off. When I try to power it on, the power button turns blue for about ten seconds with a black screen and the just shuts off again. Is the hardrive dead? Can I fix it? Please Help!

A:Acer Chromebook C7 won't turn on!

You may try the recovery steps in the below mentioned weblink Reinstall Chrome OScreate a recovery USB drive or SD card reinstall the Chrome OS with a USB Recovery Flash Drive  Click the Kudos to say ?Thanks? for helping! select "Accept Solution" if your issue is resovled.      

Read other 6 answers
RELEVANCY SCORE 108.8

the trac pad on my Acer C 710 Chromebook has stopped working has anyone else with this same Chromebook have these same issues 

Read other answers
RELEVANCY SCORE 108.8

It is a blank screen and yes it is charged. Having trouble fixing it. I have a Mac computer and I try to download the BIOS firmware and it will not let me. Help!!

A:acer 1 chromebook not working

If nothing will come on the screen, I suggest contacting Acer tech support in your region to look into repair options.



Important Links: US Driver Downloads | Knowledge Base Articles | Service LocationsRemember to mark posts that resolved your issue with Accept as Solution.You can even mark multiple posts in a single thread. This will make it easier for others to find the same information.

Read other 1 answers
RELEVANCY SCORE 108.8

I have tried to connect my smartphone to Chromebook with a usb cable to download pics with no success.  It does nothing. Thank you

Read other answers
RELEVANCY SCORE 108.8

I fell asleep listening to a talk on Youtube (1 hr long) and when I got up the next day, the screen has many parallel colored lines on the left half of the screen, plus what looks like a black inkspot.  Have I totally wrecked my Chromebook? I can faintly see the icons on the bottom right.

A:I just got an Acer Chromebook 11. I left it on ove...

Have you tried to reboot it? if screen issues are still there after a reboot, probably is an hardware issue. you can try to do a power wash just to reset it to factory and check about issue:http://acer.custhelp.com/app/answers/detail/a_id/27685/~/power-wash-command-for-chromebook

Read other 2 answers
RELEVANCY SCORE 108.8

To get spell check on your acer chrome book go to advanced settings, languages, add the language you want and to right click on spell check. Doesn't work on all sites including this one. Sucks 

Read other answers
RELEVANCY SCORE 108.8

Anyone else with a chromebook R13 have a slight rattle in the trackpad, not much but just enough to notice. Here a video of what I'm experiencing.  https://www.youtube.com/watch?v=ABqP3W5Fias&feature=youtu.be I'm not actually performing a click in the video, this is just tapping on the trackpad. 

Read other answers
RELEVANCY SCORE 108.8

  My 12 year old daughter is getting a CB3-131-C3SZ for Christmas. I've read online that it is listted as one of the Chromebooks that will soon be able to connect to the Android Store for apps. Does anyone know if it can connect now or when it will be able to connect?

Read other answers
RELEVANCY SCORE 108.8

I have a 3 month old Chromebook and all of a sudden the backspace key is messed up. It doesn't work even at the login screen. I searched around and found a temp solution. Hold space, enter and backspace at the same time for a few seconds. However after I shutdown and start up later it happens again.

Any thoughts?

Sent from my XT1032 using Tapatalk
 

Read other answers
RELEVANCY SCORE 108.8

It is a blank screen and yes it is charged. Having trouble fixing it. I have a Mac computer and I try to download the BIOS firmware and it will not let me. Help!!

A:acer 1 chromebook not working

If nothing will come on the screen, I suggest contacting Acer tech support in your region to look into repair options.




Important Links: US Driver Downloads | Knowledge Base Articles | Service LocationsRemember to mark posts that resolved your issue with Accept as Solution.You can even mark multiple posts in a single thread. This will make it easier for others to find the same information.

Read other 1 answers
RELEVANCY SCORE 108.8

My chromebook one day got stuck on the developer screen, then another day it just turned off. When I try to power it on, the power button turns blue for about ten seconds with a black screen and the just shuts off again. Is the hardrive dead? Can I fix it? Please Help!

A:Acer Chromebook C7 won't turn on!

You may try the recovery steps in the below mentioned weblink Reinstall Chrome OScreate a recovery USB drive or SD card reinstall the Chrome OS with a USB Recovery Flash Drive  Click the Kudos to say ?Thanks? for helping! select "Accept Solution" if your issue is resovled.      

Read other 6 answers
RELEVANCY SCORE 108.8

my 15: acer chromebook keeps shutting down and requiring me to reboot and then "restore" why is this and what can I do?

Read other answers
RELEVANCY SCORE 108.8

I should like to buy this chromebook but it appears that the only processor available here fitted to this laptop is the N3050, which is dual core and hardly an advance on the N2840 of older chromebooks such as the Toshiba Chromebook 2. In the US, apparently, it is available with the quad core 3150. Can any body tell me when this will be available in the UK? Thanks

Read other answers
RELEVANCY SCORE 108.8

I Have just purchased Acer chromebook r11.  The chromebook recognises an sd card when inserted but file manager shows the sd card icon with an X and says not Available.  Is this a file manager problem and is an there an alternative  App. I would like to download photos from Google DriveJohnL 

Read other answers
RELEVANCY SCORE 108.8

Hello, I have just received my R13 and I would like to ask if it can be upgraded on hardware level? Speaking about RAM and SDD of course. Many thanks for any help and tips in advance, Martin

Read other answers
RELEVANCY SCORE 108.8

download Norton antivirus, but was told it wasn't supported. How do I get protection on this tablet? Is it secure enough to go on to banking sites?  Thank you.

A:I just purchased a Acer Chromebook 11 CB3-111. I'v...

Chromebook are one of the most safe OS at the moment, so you don't need an antivirus, at least if you only install applications from google play.

Read other 4 answers
RELEVANCY SCORE 108.8

download Norton antivirus, but was told it wasn't supported. How do I get protection on this tablet? Is it secure enough to go on to banking sites?  Thank you.

A:I just purchased a Acer Chromebook 11 CB3-111. I'v...

Chromebook are one of the most safe OS at the moment, so you don't need an antivirus, at least if you only install applications from google play.

Read other 4 answers
RELEVANCY SCORE 108.8

I should like to buy this chromebook but it appears that the only processor available here fitted to this laptop is the N3050, which is dual core and hardly an advance on the N2840 of older chromebooks such as the Toshiba Chromebook 2. In the US, apparently, it is available with the quad core 3150. Can any body tell me when this will be available in the UK? Thanks

Read other answers
RELEVANCY SCORE 108.8

To get spell check on your acer chrome book go to advanced settings, languages, add the language you want and to right click on spell check. Doesn't work on all sites including this one. Sucks 

Read other answers
RELEVANCY SCORE 107.6

I purchased my chromebook nearly two months ago and it was operating fine until four nights ago when I closed the lid for about 5 minutes and when I reopened it the screen is black. It seems to be in constant sleep mode. The blue light is on and it´s fully charged. I tried a hard rest but it didnt solve my problem. Can anyone help me please?

A:Acer Chromebook 11-CB3 111 Black Screen

Are you getting any lights or activity at all? Do you see the charging light come on when you plug in the AC Adapter?
Could you try holding down ESC and the Refresh Key (like F3) and then hitting the power button?
 
Cory

Read other 5 answers