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Dell XPS 13 9360 + WD15 (Realtek USB Audio) distortion/cutout

Q: Dell XPS 13 9360 + WD15 (Realtek USB Audio) distortion/cutout

Hi everyone,
New owner of the XPS 13 9360, great product aside from some coil whine. I have an issue with the audio port, from the WD15. Sometimes when I am listening to music, I will notice distortion for 3-5 secs, and then it will cut out completely. Then the audio interface is completely unavailable to the OS. Spotify will say "Cannot play right now", as if the interface is blocked.
I have BIOS updated to 2.2.1 on the XPS 13 9360, and WD15 F/W is up to date (according to the update tool). Realtek USB is updated to March 17, 2017, the newest one available on the website. I have no display issues or ethernet issues with the dock otherwise, but the audio issue is very annoying.
Can anyone provide a clue as to why this is happening? Even when it doesn't cut out completely, I'll hear an occasional stutter from the audio, as if audio interrupts are not being handled in higher priority over other I/O. Not sure what the problem is, but I guess I can also ask here and start a discussion with Dell support as well.
Thanks

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RELEVANCY SCORE 200
Preferred Solution: Dell XPS 13 9360 + WD15 (Realtek USB Audio) distortion/cutout

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RELEVANCY SCORE 92.4

Hello All,
I have a Dell XPX 13 9360 laptop with a WD15 dock that I want to use two Dell 2316M monitors.
The dock connects up to the laptop fine - I am getting ethernet, USB and power from the dock via the Thunderbolt port. But, I am getting no video output from it. The laptop does not recognize that there are additional displays connected. The monitors are on the correct input and the monitors work on their own respectively (tested by connecting to another machine).
I have tried installing the drivers from Dell (Thunderbolt, ASMedia USB, Intel Graphics, etc.), but nothing makes it work. I attempted to install the Firmware, but it fails.
The laptop is Windows 10 Pro.
Does anyone have any suggestions to make this work?

A:Dell WD15 w/XPS 13 9360 - No Video

Hmm, video is typically the easiest thing to get working because the USB-C port just has a DisplayPort output wired to it, so there are no special dock drivers to make that work.  In terms of the firmware update that failed, if you're referring to the WD15 firmware I'm linking below, what's the exact failure error?  That firmware update involves restarting your PC and having it update the firmware while it boots, and it would be a good thing to get working because one of the listed fixes pertains to the DisplayPort MST hub that controls the video outputs.  Link: www.dell.com/.../driversdetails.

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RELEVANCY SCORE 81.6

Hallo,
ich möchte meine neues XPS 13 9360 mit dem ebenso neuen WD15 Wireless Dok verbinden, laut Installationshinweis sollte der Intel Wireless Manger in der Taskleiste angezeigt werden, das ist aber nicht der fall, zumal ja auch laut Betriebssystem ein Killer Wireless Adapter von Qualcom verbaut ist.
Wie kann ich nun den WD15 mit dem XPS 13 9360 verbinden ?
Danke.

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RELEVANCY SCORE 77.6

In my right speaker, I have a slight distortion when i hear high-pitched sounds. I checked on my headphones and I dont hear it. I updated my Realtek audio drivers a few times. It improved the first time. I still have a subtle issue and I'm not sure what to do.

I switched the inputs on my speakers and I still seem to be getting it on the right speaker. it might be the speaker, but since it improved with the driver update, I thought I'd seek advice here before buying a new one.

A:Realtek audio driver causing distortion/speaker

Did you update the drivers to the latest one ?

if yes manually update the drivers to High Definition Audio Device via device manager.

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RELEVANCY SCORE 76.4

I’m usually terrible at doing my fair share of posting solutions on the internet but found time for this one.  Come on Dell!  My wife just bought me this great new XPS for Christmas and the headphone jack first requires me to tell the laptop that there is a headphone plugged in to work…..then the menu disappeared altogether and the headphone jack was useless.   My kid’s (2 year old) ipad seems to have no issues detecting a headphone plugged in and he laughs at daddy struggling with his new laptop.  Solution:  I gave updating and rolling back drivers provided by Dell and went to the Realtek site and downloading their drivers and installing.   (HOME > Downloads > Computer Peripheral ICs > PC Audio Codecs > High Definition Audio Codecs > Software).  I at least got the headphone jack to work again,  but will apparently just have to deal with the “MaxAudioPro” menu that appears and asks me what I just stuck into the headphone jack.  I verbally say “well MaxAudioPro, it is a headphone jack with a image of a headphone next to it,  what do you think I plugged in?”
Again,  Come on Dell.  Fairly steamed here.  ….brand new laptop,  I’m not going to return it because it was a very expensive gift, and I won't dedicate time to sit on the phone with tech support because of a home issue, and I don’t need high end stuff.  I just ... Read more

A:XPS 13 9360 - Audio issues - Headphone Jack not working - Realtek MaxAudio menu comes and goes.

Because they moved to the combined audio port, they removed the option to turn off the popup.  So you will likely see that continue.  It can be useful if you use multiple devices, such as External Speakers so you can set preferences for each device.
One thing about the process I find irritating is having to select the OK button, even when the popup shows the correct device.  They need to allow the ability to just use the enter key or any key to continue the process if the correct device is already selected..

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RELEVANCY SCORE 75.6

After the latest WD15 dock update there are two bugs:
1. The Dell Dock Update 'Updates Complete' popup continually appears when any device is connected to the dock or the attached XPS 15.
2. All audio is lost whenever any USB device is plugged into either the XPS 15 or the dock itself. Audio continues to play (ie through spotify) but there is no sound. Unplugging the audio jack on the WD15 and reinserting appears to fix this bug.

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RELEVANCY SCORE 75.6

Hello, I have a Dell XPS 13 with a WD15 dock, the last days the dell audio stopped working but I fixed reinstalling the drivers (http://en.community.dell.com/support-forums/laptop/f/3517/t/19993911
But also my dock WD15 stopped displaying video or audio. The ethernet and the usb works fine but I cant output any video as the scree says no HDMI signal detected. I've tested the HDMI with other computer and the monitor works fine.
I've downloaded and installed the firmware and driver for thunderbolt and the Realtek driver from here: http://www.dell.com/support/home/es/es/esbsdt1/product-support/product/dell-dock-wd15/DRIVERS?rvps=y 
If I go to playback devices i can see the monitor audio (VW246) but the dock audio shows as not connected:

In windows devices manager there isn't any device without controller.

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RELEVANCY SCORE 72.8

Much like has been reported three days ago with the TB16 dock (see here), once I updated the Bios on my XPS 13 to 1.3.7, I started experiencing unexpected cutouts of USB powered devices. In this case, it was my Logitech universal receiver. This cause stuttering/dropouts of the mouse.
When I switch to the on-board USB slot on my laptop - no issue. Whether the USB 2 or USB 3 slots on the dock - the problem returns.
I have no issues with my HD monitor or with the Ethernet connection on the dock - just the USB. Every driver is up to date and, as I said, the ports in the laptop work great.

A:XPS 9360 BIOS 1.3.7 created USB dropout/lag in WD15 dock

I suppose the obvious question would be have you tried a wired mouse?
I remember comments about a Logitech wireless mouse causing problems for some systems after a prior Win 10 build update.
Does the WD 15 use the ASMedia USB drivers and have they been updated since the Bios update?

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RELEVANCY SCORE 70

What follows is the text of the initial message that I posted at the Dell Desktop Forum regarding this problem:
Running Windows 7 Professional 64 bit, Service Pack 1 on a Dell XPS 8700 Special Edition PC.  I am experiencing audio distortion/breakup & dropouts/skips when playing music from the computer through headphones or external speakers.  The problem occurs whether the source is iTunes, Windows Media or the optical drives.  The longer the listening time, the more frequent & severe the errors become.  When listening to ripped copies of the same music through an iPod connected directly to the audio system or headphones, no errors occur.  I have installed an ASUS Xonar U7 external sound card.  This seems to have improved the overall sound but it has not solved the distortion issue.  The relevant drivers appear to be up to date.  Any suggestions?  Thanks.
After a series of exchanges with Chris M, and performing actions suggested by him that included establishing that the Onboard Audio Controller was disabled & removal of the program REALTEK HIGH DEFINITION AUDIO DRIVER, Chris M's latest reply was:
I do not think that this is a computer hardware issue. The fact that both the Realtek and the 3rd party Xonar both have the issue points to the operating system resource allocation has the problem. You need to repost the issue on the Microsoft Operating System board to get their thoughts and opinions.
So, he... Read more

A:Audio distortion with Windows 7 Pro on a Dell XPS 8700 SE

Before you go getting a new hard drive, I also had this issue. There are two versions of Win 7, one includes drivers and one doesn┤t. Try this: go into your device manager and scan down to find your Audio then look to see if there are any big yellow questions marks. These will be missing or out of date drivers. Update or install these drivers then see how you go. Control panel> sound> test. Good luck.

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RELEVANCY SCORE 66.4

Hello XPS Owners

Some help please i have my new dell xps l702x and the QuickSet cant launch waves audio maxx... I already reinstalled QuickSet and works, but when i restart my xps waves maxx audio touch key dont work :( áI already try with official dell drivers, realtek official last driver and the problem continue... I have to run manually the Dell Audio(Realtek waves maxx audio) and the icon appear in notification system tray (rigth down corner) i check msconfig-startup and the realtek procces are enable... Every time i turn on my computer i have to manually run Dell Audio as administrator and the screen of Audio Dell by Realtek appear :(

Any ideas or a guide to solve this problem... I paid $2400 for a system with that kind of problems(basic drivers)

So bad :( and fan start everytime doing normal stuff when gaming it gets hot i hope its normall but i will need thermal paste in my left arm...

I search al lot but cant find a solution only, i try drivers but the problem continues...


Please help me and sorry for my english :)

Bye...

A:QuickSet And Dell Audio by Realtek (Waves Maxx Audio) Fix

Andape,

Did you recently install/reinstall the operating system?

Start, control panel, Windows mobility center. Make sure the function row is set for multimedia key.



Rick

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RELEVANCY SCORE 66

Hi all,

I'd be grateful for any advice to my problem....

Last month I bought a new PC, a Dell XPS 8500 with an Intel Core i7-3770 processor. The PC has onboard audio (Realtek High Definition Audio).

I didn't buy new speakers as I have a perfectly usable set of Creative 6.1 speakers.

My problem is that although my computer plays Windows event sounds through all the speakers, applications such as iTunes only emit sound through the front pair.

I have googled the problem and as a result have configured the Realtek to use 7.1 audio but without the side pair.

Also, I have disabled the Realtek driver and have reloaded by asking Windows to select the best available.

But still the problem persists.

Any ideas?

Thanks in advance,

dagi

A:No audio except front speakers (Dell, Realtek Audio)

First, for proper operation you must use the Dell supplied sound driver. Non-Dell will either not work or install or will not work properly, and that includes the basic function Windows installed HD Audio Codec.

6.1 is an oddball speaker configuration for current technology systems, its either 2.1, 5.1 or 7.1.

I used to do a lot of support on the Dell users forum (community) and recall that certain applications will only play audio through "stereo" speakers only. My experience on the Dell forum (I had over 37,000 posts and am still registered) also is the reason I note the Dell supplied sound driver.

You could also post on the Dell community Desktop hardware section and one of the user experts there may have more suggestions.

Desktop - Dell Community

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RELEVANCY SCORE 65.2

After i completely dignosed the issue it seems to me that there are problems in BIOS, Drivers and thermal management as when I start playing a game (GTA 5, Battlefiels 1) i runs smooth for 5 minutes but after that i starts lagging and freezing. I have also run some benchmarks but results are similarly as there is the issue of cpu thermal throttling. And audio distortion is due to unstable and poor compatibility drives. In dell forms i read people saying that all this is caused due power management issues which i have also noticed as when CPU is idle is consumes around 20 watt at 50°C but when put under load it once reaches 50 watt of peak usage at 100°C but with in few seconds it thermal throttles and used only 15 watt at 80°C which is even less than idle speed which causes many problems and freezing also all with in few minutes of gaming or proper use. Many uses are facing same problems as i have read on reddit and dell community form but not all the systems are affected as the review units that some YouTube channels and Websites like Laptop Mag reviewed did not exibit such problems or otherwise the reviews are fake. I don't know why dell is not solving the issues and sending me the same problematic Laptop again for the third time.

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RELEVANCY SCORE 62.4

Just wanted to relay a little experince I had with a refurbished Dell unit here at work. I ordered a Dell Studio 540 refurb and when it arrived I noticed the analog inputs/outputs weren't recognized in the realtek audio manager. It wouldn't notice any devices plugged into either the front or the back panel. It did recognize the HDMI and Digital inputs.

I uninstalled drivers, installed three different drivers with out any luck. Each time, I uninstalled the device, rebooted, installed the drivers, and rebooted again. These drivers were the latest Dell drivers for Windows 7 x64, Realtek drivers for Windows 7 x64, and even the Realtek Vista x64 just in case. After using Dell tech support (they did exactly what I had already done), they sent out a tech to replace my motherboard.

The tech installs the moterboard, boots up the machine (after configuring the cmos) and we notice the analog jacks are now showing in the Realek Audio Manager. Ok we're making progress. We plug in the speakers in the rear jack, the little pop up says a device is plugged in. Seems to be working. We play some audio, and nothing. We plug in my earbuds into the front jack, pop up says they are plugged in, green audio jack is no longer greyed out in Audio Manager, but still no sound.

Now I'm pissed, this is a new motherboard. I start uninstalling the drivers, and install from a new download from Dell. After the reboot, the pop ups start going crazy, the system thinks there are audio devices plugged in all... Read more

A:[Dell] Realtek HD Audio won't work with Windows 7 x64 Pro

Hollywood, how did you resolve this? Did the new system work? I'm seeing the exact same issues with my refurb (wonder if I got your old box, sigh).

Thanks,
Adam

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RELEVANCY SCORE 61.2

I have two displays connected to the laptop (one to the native HDMI and one to the docking station). In effect, I am able to drive three displays (Laptop display, native HDMI, and DP from WD15). I wanted to connect one more display to drive four display? 

When I connect the fourth display it's not showing up in the detected displays list. 
How can I do this? Is it possible? 

A:How to drive four displays from DELL Precision 5520 with Dell Dock WD15 and native ports??

It's not going to be possible without some other type of hardware purchase - no.  The internal GPU cannot drive four displays at a time.

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RELEVANCY SCORE 60.8

Hi all,
as above - have just done a clean install of Windows 10 and can't install the Realtek Audio ALC3263 Driver from the dell driver download page.
The executable goes through the uninstall process, reboots, apparently installs some files, reboots, gives error: c:\windows\system32\intel_coinst.dll cannot be found, then keeps trying to install on a constant loop after rebooting again.
Appreciate any help.
Regards

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RELEVANCY SCORE 60.8

Hello all,
I have dell inspiron 3543 and it has realtek alc3234 chip.
when I'm installing realtek/dell oem drivers, the sound is going really horrible and loud/low automaticly.
headphones are also not sounding good..
without drivers sound is ok, but not much advancements. whaat can be the cause? I've installed latest drivers, performed all troubleshooting steps, but wasted

A:Dell Inspiron 3543 Realtek ALC3234 Audio problem

Please provide a screen shot of the Device Manager, Sounds section. It sounds like there is some type of conflict.
Screenshots and Files - Upload and Post in Eight Forums

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RELEVANCY SCORE 60.8

For rear speaker output in winamp for most of us you need to use the "speaker fill" mode , however this can cause rear speaker distortion in music , it sounds crap. However i found a fix. Download the plugin "A3D_Output_Plug-in" for winamp , go into winamp options-Output change the output from directsound to the A3D plugin.

Go into General Purpose , change to the A3D setting and config it , tweak the settings to your desire , mine is like this below

Reload winamp , Perfect quality sound through all speakers no more distortion and works great in vista and windows 7!

A:Realtek HD - Rear speaker distortion FIX

ALSO ....

If your rear speaker output is FAR too low , don't bother going into the device manager and raising the db of the rears its not enough. Do it this way

This works especially well for quad and 4.1 systems especially when your can't raise the rear output db device manager.

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RELEVANCY SCORE 60.8

For rear speaker output in winamp for most of us you need to use the "speaker fill" mode , however this can cause rear speaker distortion in music , it sounds crap. However i found a fix. Download the plugin "A3D_Output_Plug-in" for winamp , go into winamp options-Output change the output from directsound to the A3D plugin.

Go into General Purpose , change to the A3D setting and config it , tweak the settings to your desire , mine is like this below

Reload winamp , Perfect quality sound through all speakers no more distortion and works great in vista and windows 7!

A:RealTEK HD - Rear speaker distortion FIX

ALSO ....

If your rear speaker output is FAR too low , don't bother going into the device manager and raising the db of the rears its not enough. Do it this way

This works especially well for quad and 4.1 systems especially when your can't raise the rear output db device manager.

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RELEVANCY SCORE 60.4

Hi.

I have been working on a Dell Inspiron 531S and am unable to get the video, and now audio, drivers loaded and working correctly. Here?s the deal:

According to the Dell tag# info online, this cpu uses either the onboard Nvidia nforce 6150SE n430 video card or an ATI 1300 Pro. There is no external video card so the Nvidia should be right. This is confirmed by programs like HWinfo32. However, someone did install ATI catalyst software at some earlier point.

At first, only the video card driver was not loaded properly and so Vista (Home Premium 32-bit) was in VGA-compatible mode. I tried to load NVIDIA Nforce 258.96 WHQL drivers for Vista 32-bit, which completed without errors. Upon rebooting, though, I could see in Device Manager that the drivers didn?t take. I have also tried Dell?s recommended R166208 (an executable that loads Nvidia?s MCP61 ver.A01 drivers) and no matter what I do, Device Manager says I now have an ?unknown device? or a VGA-compatible display adapter. Unloading and reinstalling did not help. I noticed SP2 was not loaded so tried installing it to see if that would help. It loaded no problem, but then I saw (as another update) a Realtek audio driver update. I let it load and now have no audio.

I have tried both Dell?s recommended Realtek driver (R180772, which is for the ALC888 HD audio device and loads Realtek?s R1.85 audio drivers) and a newer R2.51 version for Vista that I got from Realtek?s site. Both install ... Read more

A:Nvidia video and Realtek audio drivers not working on Dell Inspiron

Sounds like to me a fresh installment of Windows vista would help you out the most.
 

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RELEVANCY SCORE 60.4

I bought a 27" monitor, keyboard and Logitech 5.1 Surround Sound System for my laptop; the only thing I can't get to work are my 5.1 Surround sound speakers.

5.1 requires 3 audio ports (as you probably know) but only two of mine work; consequently only either the rear speakers, front speakers or middle speaker can work at the same time. (It only likes to use one port at a time due to the current issue, it's either 2.1 or 5.1, not halfway) My third audio port is a mic port, but I've heard that using Realtek HD Audio Manager you can retask this port to act as an audio output port.

However after formatting my laptop months ago I have the Realtek drivers but not the manager, I can't find any downloads for the manager on the internet, they all appear to be driver only.
IMPORTANT: my soundcard is meant to support 5.1; when I go into device manger and sound properties it says so.
Thanks for reading, is there anything I can do? Or can I only use two speakers?

Thanks, I have a two years old Dell Studio 1745. When I go into control panel, "uninstall programmes" I can see "RealTek HD Audio Driver" which I downloaded from the realtek site, but it clearly said "Driver Only". I need the manager I think, but I don't know where to get it.

Thanks a lot in advance.

A:Formatted Dell Laptop, reinstalled Realtek Audio Drivers but noManager

You likely need the Dell supplied drivers to get all the features working.

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RELEVANCY SCORE 59.6

So I've been having issues plugging my headphones into the audiojack on my xps 15 9560. I know the jack works because I can plug in my headphones *during* the installation/uninstallation of the realtek drivers and the audio will work. However after I restart the computer (after driver installs) the audio will only play through the onboard speakers. I can still connect a bluetooth headphone to the computer and this will work. 
The audiojack seems really buggy and I don't know if it is an driver issue or a hardware issue. Can anyone help?

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RELEVANCY SCORE 59.6

Hi,
Every time I try to enable virtual soundcards from Windows playback, the Dell Audio crashes with message "Realtek HD Audio Manager has stopped working". We need the virtual soundcards to place SIP calls.
I have tried following Realtek High Definition Audio drivers, but the all behave the same way.
6.0.1.59886.0.1.5978    6.0.1.59566.0.1.6068
The problem exists on several our Dell laptops so it shoudn't be an installation issue. Any ideas how to resolve the issue?

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RELEVANCY SCORE 59.6

Issue can't install recommended  latest driver for Audio Realtek  Ver 6.0.1.7737, A04
When pointing to driver location   getting generic message   >>  " Windows has determined the driver software for your device is up to date "
" Windows has determined the driver software for your device is up to date "
The only option left is to close the window and driver stays still at  showing at:
######################
Driver Provider: Microsoft
Driver Date: 10/29/2015
Driver Version: 10.0.10586.0
Digital Signer: Microsoft Windows
#############################

Please help on this greatly appreciated 
possibly due driver digital signature maybe if so what would be ways to do a work around.

Thank you

" Windows has determined the driver software for your device is up to date "

A:Unable to install latest Realtek Audio driver Ver 6.0.1.7737, A04 on Dell XPS 15 9550

Look in Device Manager under the Sound, Video, Game Controllers section for the Realtek High Definition Audio device and see what it says there as far as the driver info. This is where the real driver info is located. Do not look under the Audio Inputs and Outputs section.
JohnD

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RELEVANCY SCORE 59.2

Hello, first I would like to say that I have searched lots of threads about sound distortion, crackling or bad quality and haven't found any solution. Specs of my computer are:
MB: Asus P8Z68-V
CPU: Intel i5 2500k
GPU: GIGABYTE N570OC-13I
PS: Corsair HX650W
Windows 7 Professional 64-bit

Since I bought my computer I started to hear little crackling during listening to music, watching movies, playing games or looking videos on YouTube. Even Facebook pop sound when you get a message is distorted. I have started to search what is the problem and googled any solution. Unfortunately nothing. After a year of torture because I am recording a lot, I have bought Sound Blaster X-Fi Titanium sound card and hoped it would be better, It is not. It is the same as it was. I have even turned off the motherboard sound card in BIOS. Nothing. Does any one know any soulution please? Thank you very much for any answer.

A:Sound crackling and distortion, Asus P8Z68-V, Realtek and SB X-Fi Ti

I have a Sonar X2 recording studio.

There is no "one fix" for the problems you have. Each one can be different. Drivers are one item, including video card drivers. Wi-Fi can cause this, close proximity to a cordless phone or cell phone, etc.

Download and run the free DPC Latency checker and see what that shows for your system. High DPC latency (different from audio latency) can be an issue.

If you are using a separate sound card, the integrated does need to be off in the BIOS or they can conflict.

Some types of motherboard monitor programs can cause problems. I have a gigabyte motherboard and it came with a program to monitor and control some BIOS (UEFI) items from Windows. That program caused very high DPC latency spikes in my new PC when I was debugging it for recording.

DPC Latency Checker

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RELEVANCY SCORE 59.2

Hi Team,
I just purchased Dell XPS 9350. Whenever I do full shutdown then boot, always video, audio (both online and local videos) via any browser, VLC, movies & tv app are not playing and its keep loading. It will resolve once I restart the system, so its consistantantly happening after every full shutdown then boot.

I found that it's because of Realtek HD Audio driver  (V6.0.1.7829) and system working perfectly after rolling back to HD Audio Device default driver. Please fix this.

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RELEVANCY SCORE 59.2

It's been a year since I migrated from Windows XP to Windows 7 which I downloaded Realtek HD Audio Manager R2.70 and audio has been working fine except the only issue it didn't come with 'Stereo Mix' preventing capability to record sound direct from the soundcard. It took me 14 months to restore Stereo Mix as each time I was told to update audio drivers I would update HD Audio Manager so what is the difference between these two Realtek ?

I installed Realtek HD Audio Driver R2.72 last night and it restored Stereo Mix which now enables me to record system sound whilst using screen recorders.

Thanks

A:Difference between Realtek HD Audio Manager & Realtek HD Audio Driver

  
Quote: Originally Posted by Swiftkidd


It's been a year since I migrated from Windows XP to Windows 7 which I downloaded Realtek HD Audio Manager R2.70 and audio has been working fine except the only issue it didn't come with 'Stereo Mix' preventing capability to record sound direct from the soundcard. It took me 14 months to restore Stereo Mix as each time I was told to update audio drivers I would update HD Audio Manager so what is the difference between these two Realtek ?

I installed Realtek HD Audio Driver R2.72 last night and it restored Stereo Mix which now enables me to record system sound whilst using screen recorders.

Thanks


Realtek HD Audio Manager is a software driver used on Windows computers. It handles recording and playback of audio programs. It is required for many audio programs to operate.

While Realtek HD Audio Drivers is a tool that allows you to listen to audio in HD on your PC.

Stereo Mix is used to transfer audio that the PC is playing to recording software such as Audacity, so that you can record what you?re hearing.

When one upgrade their OS like in your case from XP to Win7 with the same motherboard and sound card it is always advised & recommended to download the latest soundcard driver, because the only thing that had changed was the operating system.

The advice is not to go to windows for it, but to go to the motherboard manufacturer, because it would be specialised for the system rather than ... Read more

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RELEVANCY SCORE 58.4

Hi everyone,
I am having a problem with the Realtek microphone in Skype.
The symptoms are as follows:
Shortly after beginning of the conversation the other party cannot hear my voice. Video is fine, the voice of the other party is also fine.
When this happens the microphone green bar in Options/audio settings will not be seen when speaking into it.
However I can hear what's spoken into the microphone in the local speakers.
I uninstalled the microphone in manager, re-installed the driver, did not help.
Uninstalled the Realtek hi-def audio driver. This helped first but then after 4 minutes talking the problem returned again.
 
I can see that when this happens the speaker icon in 
Control Panel\Hardware and Sound\manage audio devices\recording\microphone\microphone properties\levels
is crossed out. If I uncross it and put boost and level above zero the other party can hear me again.
This happens spontaneously, by itself. Even without Skype running, so this is why I think it might be a driver problem.
 
Any ideas? (please no "reinstalled driver" advice - has done so multiple times)

A:Realtek Microphone/audio driver fails in Skype on 2015 DELL Inspiron 15 7000 series

Methinks it is solved. Ran malware bytes, cleaned up stuff, rebooted.
Works now.
PS. It's my dad's computer....McAffee does not help much, especially when "you are your best antivirus" strategy is not followed :)

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RELEVANCY SCORE 58

I have the Dell XPS 13 9360 and have been using the Dell USB type-C adapter to connect to wired Ethernet network. I have a problem when waking up the laptop from suspend. VGA and USB on the adapter continue to work well after wake from suspend but the Wired Network functionality of the adapter is not recognized.
Note that if I unplug and replug the adapter it is recognised correctly.
The adapter is using the driver r8152 for wired networking, I am using Linux Mint 18.1 (Ubuntu 16.04 based) and kernel 4.8.0.34
Besides this I think almost everything works perfect with the laptop
I am also attaching the content of dmesg after I wake up from sleep:
[16815.124956] ACPI : EC: EC stopped [16815.124958] PM: Saving platform NVS memory [16815.125016] Disabling non-boot CPUs ... [16815.126260] Broke affinity for irq 276 [16815.128484] smpboot: CPU 1 is now offline [16815.146729] Broke affinity for irq 122 [16815.146806] Broke affinity for irq 276 [16815.146817] Broke affinity for irq 277 [16815.147934] smpboot: CPU 2 is now offline [16815.174307] Broke affinity for irq 1 [16815.174317] Broke affinity for irq 8 [16815.174325] Broke affinity for irq 9 [16815.174334] Broke affinity for irq 12 [16815.174342] Broke affinity for irq 14 [16815.174351] Broke affinity for irq 16 [16815.174359] Broke affinity for irq 17 [16815.174370] Broke affinity for irq 51 [16815.174383] Broke affinity for irq 122 [16815.174434] Broke affinity for irq 276 [16815.174443] Broke affinity for irq 277 [16815.... Read more

A:Dell XPS 13 9360 USB ethernet (Dell adapter) not recognised after wake from suspend

Hi mitos1os,Thanks for posting.Here is some information you may find helpful:http://dell.to/2k7yXox

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RELEVANCY SCORE 58

Hi my dell OptiPlex 3020MT updated automatically to Fall creators update yesterday everything is working fine expect for the soundcard. It sounds tiny and flat. I downloaded and tried to install official Windows 10 audio driver from dell support but it can't be installed as it is not compatible with latest windows 10 build. I have to rely on windows update and Maxx Volume Pro is not working with driver provided via windows update. MaxxVolume, MaxxLeveler and MaxxBass sounds flat when I try to adjust it manually. All drop down options is empty.. no preset equalizer is available in drop down menu and user defined equalizer does not make any audible sound difference when I try to manually sets it. Also under speaker setup; Speaker size (Small, Medium, Large) does not make any audible sound difference.. it just sounds tiny and flat.
Kindly provide a work around for this issue. At least a compatible audio driver for fall creators update. 

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RELEVANCY SCORE 57.6

I have a WD15 dock trying to connect to a Dell E5570 without a type C usb how can I get it to connect?

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RELEVANCY SCORE 57.2

Hi All
I am posting my first post here... I've reading all posts regarding usb-c dock issues. I have fallen victim too... I bought brand new Dell WD15 dock and before begin i install latest drivers and still get under power warning! Please see photo attached! 
I spent hours with Dell support and they advice me to clean install and install drivers in right order, so wasting almost a day i did all this and problem don't go away! 
Aside the power warning the display randomly disconnects... leaving me no screen at all (the laptop screen doesn't switch back either) and now laptop gets very hot, making me wonder if i somehow damaged the laptop itself?
I will return this item but wonder if this can somehow have damaged my brand new $2500 laptop? Super disappointed with overall experience... 10k + dell products in past and this is as bad it can get, making me question buying anything from Dell both for personal and business :-(

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RELEVANCY SCORE 57.2

Hi,
I'd like to use Dell Dock (WD15) with my new Dell Alienware 13 R2 via Thunderbolt 3 (USB-C).It is possible, isn't it?If so, could the laptop be charged via this docking station?What is the difference between 'WD15 with 130W Adapter' (Dell part 450-AFGM) and 'WD15 with 180W Adapter' (Dell part 450-AEUO)? Which one to choose for my purposes (external monitor via VGA, network via RJ-45, external USB keyboard, USB headphones, USB Flash Drive)?
Please, advice. Any answer would be appreciated.

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RELEVANCY SCORE 57.2

Can I configure the new XPS 13 to power on with the lid closed when connected to the Dell Dock WD15?

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RELEVANCY SCORE 57.2

Just purchased a XPS 15 and have a few questions about the Dell WD15 180W Docking Station.

Will the docking station charge the XPS 15 while docked through USB-C with multiple external monitors connected?

Is the mini DisplayPort  version 1.2 and able to daisy chain monitors? 

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RELEVANCY SCORE 56.4

Help. I recently did a clean install of Windows 7 64bit (on my HP Vista 32 machine). Life is grand! My problems started when I tried to listen to the microphone input through my speakers. The front microphone inputs did not work so I downlaed the Realtek HD Audio Drivers (recently updated) from the realtek site. The inputs now work and I can record from the microphone through the Sound Recorder app in Accessories but can not hear the microphone through the speakers while I am recording. After searching the web I noticed a lot of chatter about setting things up in the Realtek HD Audio Manager. This app does not show up in my control panel. Does anyone know where I can get it (if I really need it). The Realtek site only has the driver download (not the manager). Am I missing something, am I confused, or both?

A:Realtek HD Audio Manager and Realtek Audio Driver

  
Quote: Originally Posted by NTexan


Help. I recently did a clean install of Windows 7 64bit (on my HP Vista 32 machine). Life is grand! My problems started when I tried to listen to the microphone input through my speakers. The front microphone inputs did not work so I downlaed the Realtek HD Audio Drivers (recently updated) from the realtek site. The inputs now work and I can record from the microphone through the Sound Recorder app in Accessories but can not hear the microphone through the speakers while I am recording. After searching the web I noticed a lot of chatter about setting things up in the Realtek HD Audio Manager. This app does not show up in my control panel. Does anyone know where I can get it (if I really need it). The Realtek site only has the driver download (not the manager). Am I missing something, am I confused, or both?



Welcome to SF!
Realtek HD Control Panel is in the Windows notification area. See image below. I hope I helped!

"PLEASE REP ANYONE WHO HELPS YOU"

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RELEVANCY SCORE 56.4

Hello together,
we have new test systems from Dell (5580, 5480, 7480 and 7280) and the new Dell dock WD15.
To installing our clients, we booting with PXE to starting our Windows 7 / Windows 10 installation. In the BIOS settings we have activate

Settings - System Configuration - Thunderbolt Adapter Configuration - Enable ThunderboltAdapter Pre-boot Modules
Settings - System Configuration - Thunderbolt Adapter Configuration - Enable Thunderbolt Adapter Boot Support
Settings - POST Behavior - Fastboot - Thorough
Settings - System Configuration - Integrated NIC - Enable w/PXE

After this default settings, I change the Boot Sequence order

USB NIC(IPV4)
OnBoard NIC(IPV4)
Windows Boot Manager (Harddisk)

The Idea:I have set USB NIC to first postion, then when the user dock in the WD15, the client is using the network from the WD15 and not the OnBoard netcard. When the user plug in the cable into the OnBoard netcard, then I will be received the message USB NIC have no cable and he will check the connection on the OnBoard netcard.
Now my problem:When I remove my WD15 from the notebook, the client is booting from PXE OnBoard - thats OK! But when I plugin again the WD15, the Boot order was changed.

Onboard NIC(IPV4)
Windows Boot Manager (Harddisk)
USB NIC(IPV4)

The LAN capel is connected in the WD15 and not in the OnBoard netcard. Now, the client is starting, will not found a network connection on the OnBoard netcard and is booting into Windows. But I neet a PXE boot on my USB NIC.
... Read more

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RELEVANCY SCORE 56.4

Dearsi have just Bought a Yoga 900 13isk2 and tried using it with a new Dell WD15 dock (Docking Station). Display from the HDMI & Display port do NOT WORK. Charging also does not workeven though the Dell ws15 is 180W. i Need a fast solution please!!

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RELEVANCY SCORE 56.4

The thunderbolt cable to by Dell Dock was damaged. I figured out how to remove the cable (there are screws hidden under a rubber cover). However there is a very strange (proprietary?) connector on the other end. Where can I buy a replacement. Dell sales and support don't seem to know anything about it.

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RELEVANCY SCORE 55.6

Good day!
When I leave work, and close the lid of lapto it goes into hibernation mode. Arriving home, I open the laptop and turn it on with the power button. First, the monitor displays the BIOS splash screen, and then loads the window, but then the screen is lit in gray and there is no possibility to enter a password. Today, having come to work, I spent exeperimental.1) Turn on the computer, a gray screen.2) Connect the docking station to a stationary monitor all appeared.3) I came in, worked, shut the cover - the laptop went into hibernation.4) Turn on the computer, do not disconnect the docking station, a gray screen on the laptop, on a stationary monitor power saving mode.5) Reconnect the docking station to a stationary monitor all appeared.
Updated window to update all drivers, update the firmware docking station. Nothing helped!
Dell experts help please it is not convenient to work!

A:My dell XPS 13 (9350-1288) and WD15 180W (452-BCCW)

It appears to me that the operating system hibernation is the culprit and not hardware. Test this at the end of you work day.* Do not close the lid to enable hibernation* Shutdown properly =Click Start- Shutdown- Shutdown- Ok or Click Start- Turn Off Computer- Turn Off-or-Tap the lower left Start button to open the Start MenuClick the Power Options button on the top middle, and select Shut down-or-Right-click the bottom left corner on the desktop to open the menu, tap Shut down or sign out and choose Shut down-or-Press Alt+F4Click the down arrow, choose Shut down in the list and tap OK* Then close the lid* Once home =Connect the laptop to whatever dockOpen the lid and power it on

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RELEVANCY SCORE 55.6

I have Dell Precision 5520 laptop connected to Dell WD15 dock. 
There is a Dell U3011 2560x1600 display connected to MiniDP of the dock. 
The laptop display works in 1920x1080 mode, in order to get DPI similar to the one on U3011 (that's on purpose I'm fine with that). 
Today I tried adding the third display with 1280x1024 resolution connected to VGA of the dock.
It doesn't work. The third display gets detected by the Ubuntu display settings, but it can't be turned on. It works only if I unplug U3011. 
It is also possible to run all 3 displays in mirror mode, but not in extended desktop mode.
Is it a hardware limitation (Intel graphics in Precision, WD15 dock) or just problem with Intel Linux graphic drivers? 
BTW: Nvidia card is turned off.
From  the WD15 and laptop specs it looks like the config I'm trying to do should be supported:
- 1920x1080 builtin laptop screen- 2560x1600 through WD15 and miniDP - 1280x1024 through WD15 and VGA

Any ideas, what I can try?
Thanks,
Piotr

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RELEVANCY SCORE 55.6

Hey
We have the problem that the usb mouse and keyboard does not work lots of times with the Dell 5480 & wd15 if Citrix Receiver is installed, did any of you try that.

we have the same problem with the 5 Dell 5480 that we have in the company.

A:Dell 5480 USB not working with WD15 & Citrix Receiver

That's a known issue on the TB16 dock due to the ASMedia USB driver that it requires to be installed. That driver is not required for the WD15 docks, but if you installed that driver anyway on those systems, it might affect them as well.  The fix is simply to update Citrix Receiver on the affected systems to at least 4.9.  This Dell support article explains the issue and provides a link to Citrix to download an updated Citrix Receiver client: www.dell.com/.../tb16-dock-losing-connection-to-peripherals-and-network-on-reboot-with-citrix-receiver-client-software-installed

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RELEVANCY SCORE 55.6

Hi everyone,
I got a WD15 dock and made sure all the drivers and bios were updated. plugged it in and started having issues. First it wasn't working with my keyboard and mouse when plugged into the Docking station (with the lid closed). No biggy plugged the into the laptop and continued working. Now it acts like the Ethernet Cable is being unplugged and plugged in constantly (lid still closed). Sometimes everything will work with the lid open, other times if acts like I unplugged the dock making the monitors flash on and off. Please help!

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RELEVANCY SCORE 55.6

I installed the Realtek HD audio driver from the ASUS download site (P8Z68-V Pro MB) and all was well until I installed an MSI 560TI video card and let it install the Nvidia HD Audio drivers. The problem I have been chasing ever since was the Realtek HD Audio Manager popping up after the system exited extended sleep state (overnight). After much trial and tribulation and several Google Searches I concluded that the Realtek/ASUS HD Audio driver was conflicting with the Nvidia driver(s).

I did what suggested on one of the sites and that was to delete the Realtek HD Audio drivers and just let W7 install the default Microsoft drivers. Problem gone! Now I am curious, what did I give up and if I install the latest Realtek driver for W7 64-bit (v267) from the Realtek site will the Nvidia conflict return?

A:ASUS/Realtek, Latest Realtek versus default W7 Audio driver

Generally the Microsoft installed HD Audio Codec does not have all the features the motherboard vendor's sound drivers do. In most cases the actual driver is preferred and should be installed instead of the generic HD Audio Code drivers.

The NVIDIA driver is for the Video and the build in audio for HDMI audio. It should not be interferring with the PC's sound and in this case Realtek. I would uninstall the Microsoft drivers and reinstall the RealTek and see if you still have the problem. Generally a driver causes problems when exiting from sleep mode. Actually on "extended" sleep mode of overnight its really better to just shut down the system and then reboot in the morning. If you want it to be operational when you wake up, the BIOS should have an option for auto power on at whatever time you set.

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RELEVANCY SCORE 55.6

I accidentally uninstalled realtek audio driver, and I'm now trying to reinstall it, however, I'm getting errors. 
My desktop is Inspiron 3650, and i tried to install Realtek High definition audio driver from 

Below is the installation log

[OS] : 10.0 -Build : 14393 -Service Pack : 0 -x64 system : 1 -MCE system : 0 -Server system : 0 -System Language ID : 0x0411 -User Language ID : 0x0409[Default Path] : -tcRtkTempDir : C:\ProgramData\Dell\drivers\Audio_Driver_956D8_WN32_6.0.1.7908_A06 -tcISSetupLocation : C:\ProgramData\Dell\drivers\Audio_Driver_956D8_WN32_6.0.1.7908_A06
Collecting inventory ...Checking driver version ... [Realtek Audio Driver for DELL MUP Package] MUP Package Version : 6.0.1.7908
C:\ProgramData\Dell\drivers\Audio_Driver_956D8_WN32_6.0.1.7908_A06\RealtekHDAudio\WIN64\RTKVHD64.sys [Realtek HD Audio Driver] Installed version : 6.0.1.7707 Package version : 6.0.1.7908
Executing update ... [2017-10-24 0:36:43.15] Run Setup Command : C:\ProgramData\Dell\drivers\Audio_Driver_956D8_WN32_6.0.1.7908_A06\RealtekHDAudio\Setup.exe /z[-rpC:\ProgramData\Dell\drivers\Audio_Driver_956D8_WN32_6.0.1.7908_A06\RHDSetup.log]
-------- Realtek Installer response : C:\ProgramData\Dell\drivers\Audio_Driver_956D8_WN32_6.0.1.7908_A06\RHDSetup.log --------[ResponseResult]ResultCode=-1[Install Progress] Confirm Realtek Driver Check Operation System Version OS Information [WINMAJOR Number] = 10 OS Information [WINMAJOR String] = 10.0 OS Information [SYSINFO.nWinMajor... Read more

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RELEVANCY SCORE 55.6

Hello all, I just got Windows 8.1 Pro as a gift from a friend and installed it just a few hours ago, and I noticed that I am having audio problems.

Basically put, it's sort of random when this happens, but it seems to happen when sounds play rapidly, as letting a audio que play it's part will play with no popping nosies, here is an example of me showing this by using the sound that plays when you change audio:
Vocaroo | Voice message

The first 10 seconds are me playing the sound slow, with no popping. Then the sound starts popping when I change volume rapidly.

I also checked DPC Latency Checker and everything is running smoothly:
imgur: the simple image sharer

I have all the latest drivers installed, and this happens with with no drivers. I just can't seem to figure out what the issue is here.

EDIT: I forgot to mention that I've tried disabling drivers, removing the USB Keyboard and Mouse, as well as setting the audio to CD Quality.

Thanks in Advance to the person who could help me with this.

A:Windows Realtek Audio Popping Problems (Realtek ALC662)

What type of speaker system are you using ? Monitor with HDMI, check video card settings ? Could be conflicting driver, possibly Video card. Also mattering to speakers used, check for loose connections, something could be disturbing speakers.

Lots of reasons for popping and stuttering. Integrated card or PCI Slot Card?

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RELEVANCY SCORE 55.2

To back up Dell-Brian B's threads you can find all the available Dell documents for the Dell Dock and Dell Thunderbolt Dock here. 
TB

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