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Lenovo G500 - built-in camera not working

Q: Lenovo G500 - built-in camera not working

Hello everyone, I have problem with built-in camera that is not working at all. I have a Lenovo G500 Laptop with operating system Windows 8 Pro (64-bit). My built-in camera is not working, Widows Photo app asks me to connect camera, and Skype reports that it hasn't found any camera device. When I go to Device Manager, there isn't such tab as "Imaging Devices" but there is a tab "Other Devices" where is one "Unknown Device". Device location is listed as "Port_#0004.Hub_#0005", device status reports: "Windows has stopped this device because it has reported problems. (Code 43)", and hardware ID says only "USB\DEVICE_DESCRIPTOR_FAILURE". I am almost sure that this is my malfunctioning camera.Automatically find drivers for it doesn't work. I've also tried uninstalling driver for that unknown device and run scan for recent hardware changes resulting only in re-appearing of mentioned unknown device. I've tried to download driver from http://support.lenovo.com/sk/sk/products/laptops-and-netbooks/lenovo-g-series-laptops/lenovo-g500-no... , however when I try to install it, an error message appears: "no appropriate driver to be installed". I've tried DriverScanner app as well. But this found only unknown device, just as Device Manager. I am sorry to bother you, but I am really hopeless now. Am I really forced to buy external camera or is there a solution fir this issue?

RELEVANCY SCORE 200
Preferred Solution: Lenovo G500 - built-in camera not working

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: Lenovo G500 - built-in camera not working

I have exactly the same problem...word for word. I see that sadly no one has yet offered any help. Can anyone tell me how to contact Lenovo direct?Thanks in advance.

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RELEVANCY SCORE 72.8

I have uninstalled and reinstalled the driver for Lenovo z50-75 camera and nothing is working. I need some assist because calling into the call center was the worst experience in my life.  

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RELEVANCY SCORE 72.8

I have uninstalled and reinstalled the driver for Lenovo z50-75 camera and nothing is working. I need some assist because calling into the call center was the worst experience in my life.  

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RELEVANCY SCORE 71.6

Hello.I have a Lenovo G500 and I removed the DVD drive and replaced with a HDD caddy so I can use a SSD and my 1 TB HDD in my laptop. All worked fine for about 1 year, but after that my Lenovo G500 started to get stuck at the LENOVO logo and won't boot, or it just stop responding in windows software. I noticed that my 1 TB hard drive that I have been using with the help of a HDD caddy stopped showing in my computer, or when it was showing it had raw partition witch lead to data loss. I decided to replace the HDD caddy, because I have removed my 1 TB hard drive and tested it on another computer and it was fine, no bad sectors , no errors. I installed my hard drive into a brand new HDD caddy but I have the same problems like before, stuck at LENOVO logo, laptop freezes and sometimes my hard drive won't show up at all.I was forced to remove the HDD caddy and replace it with the original optical drive that came with my Lenovo laptop, but now the optical drive is not showing up in my computer, device manager and bios at all.So now I can use my optical drive and or a HDD caddy with my Levono laptop Is there any way to fix the ODD sata port on the MB ?PS: I have updated my bios today with the latest version from lenovo support site and restored defaults in BIOS, but no luck. I have unplugged and plugged the optical drive, but it is not working.  

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RELEVANCY SCORE 71.2

I am having an issue again with the built in camera of the z710 laptop.  I never cared for it before and this is my second attempt to try to get it to work. I have searched google and various forum topics, however nothing seems to work. The camera does show up under 'Cameras' in the device manager, but only if I select to 'Show Hidden Devices'. I have tried to install the windows generic driver as I found via a suggestion but this did not resolve the issue.  I am looking for any help in getting this fixed, anyone? I could use a USB camera, but I already am using all my ports and honestly, I don't want another device plugged in where I have to worry about more choords to move around. When I click on Properties of the greyed out camera it says: Currently, this hardware device is not connected to the computer. (Code 45)To fix this problem, reconnect this hardware device to the computer. I do think the camera is reconized somehow because randomally the light next to the camera will flash green. This does happen very randomally when I use the laptop (Even when I'm not trying to actavate the camera, it's just a random green flash). I really hope that someone/anyone can help me!  Please!

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RELEVANCY SCORE 70.8

From few months few keys (q w e r u i o p 9 - ) were not workingi pressed it hardi did system dignosticsi checked online official lenovo diagnosticsnothing worked but keys are working fine with on-screen keyboard. please help as i have to carry extra external keyboard , which makes non-sense . 

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RELEVANCY SCORE 70.8

Hi Everyone, I have a Lenovo G500, I recently realized that my Left speaker is not working at all. i did check in the configuration and tested it too. I m currently using Windows 10 btw. Kindly suggest!!!
 
Mod's Edit: Additional information added to Subject line for clarity of issue.
 

A:Lenovo G500 - Left speaker not working

Welcome to the Lenovo Community !
 
At this point the problem could be hardware or operating system related. 
 
If you plug in a set of headphones is the sound present in each ear?  If no, then try reinstall the audio drivers to see if that corrects the problem. If yes, worse case scenario is that either the speaker is dead or the speaker cable is no longer fully seated in its socket.

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RELEVANCY SCORE 70.8

Hello, I bought a new Lenovo G500 a month ago (14-02-2014).It has an intel i5 3230M @ 2.6 GHz CPU and an Intel HD Grafics 4000. The problem that I am having is overheating and I notice 1 week ago, when I was playing a game .I was playing Asphalt 8: Airborne for a while and notice that the fan wasn't working. That was weird to me because when I play the game it always starts the fan. I went to check the CPU temp and to my surprise the core 0 was at 105ēC !!! and the core 1 was at 100ēC!!!  And yes the pc was very hot when I put my hand near the fan. I also put my nose near to the fan and it smell like burnt plastic (and almost burn my nose). So to cool it down I went to the energy management and started the dust remover (not to remove dust, but only to get that fan spinning). The fan work and the temp dropped about 30ēC I let it cooled to 60ēC then started the game again the fan didn't started and the CPU cores where at 90ēC. So I let the pc idle to cool it down and the temp never went under 60ēC, when it should be around 35-40ēC idle.Resart the pc and played the game and the fan was working normal and the temp didn't exceed 60ēC when playing. Then when idle it was around 35-40ēC. This week it happened again. The fan didn't started while playing the game and the CPU cores temp was very high. Restarted the pc and it was back to normal. Dose any one know what could be the problem? Since it is brand new (near 1 month) I don't think... Read more

A:Lenovo G500 overheating problem (fan not working)

Hi silva,thanks for posting and welcome to the community. Looking at your case I'm not sure what's causing this but based from what's been posted I assume this is caused by the driver or BIOS. I'd like to work with you on this and to find out what happening. So, for start What I would suggest is for you to update your BIOS to latest from the link below.http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS036474Let me know of the changes you see.Hope to hear back.Regards

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RELEVANCY SCORE 70.4

While recording videos using the Lenovo Legion Y520 built in Camera with default Camera Application, the Camera/Camera Application keeps freezing.  Usually I can record one long video. After that, the Camera/Camera Application freezes after a minute to two minutes of recording use. Once the issue happens, I have to power cycle the notebook and even then the issue sometimes happens immediately. I tired using a third party application and the same thing keeps happening, which is leading me to assume it's probably the hardware and not that default Camera Application. I have done all the latest Windows and Lenovo updates to this point. Please help if possible.

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RELEVANCY SCORE 70

Hi , lenovo g500 when i press power button stay on lenovo page and not loading windows and also oneky rescue system not working !How can i do to going boot menu ? Thanks.

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RELEVANCY SCORE 69.6

I have done what is suggested on these pages:
 

Checked the devise driver
Checked settings
Downloaded driver for EasyCam from site for my laptop
Added an extra key to the register EnableFrameServerMode =0x0

Nothing works.
 
But starting Lenovo settings, it asked me to update it. Twice I've done that and it asks again to download updates.
 
What gives? 
 
 
Mod's Edit:  this post was moved to its own thread.
 
 

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RELEVANCY SCORE 69.6

I have done what is suggested on these pages:
 

Checked the devise driver
Checked settings
Downloaded driver for EasyCam from site for my laptop
Added an extra key to the register EnableFrameServerMode =0x0

Nothing works.
 
But starting Lenovo settings, it asked me to update it. Twice I've done that and it asks again to download updates.
 
What gives? 
 
 
Mod's Edit:  this post was moved to its own thread.
 
 

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RELEVANCY SCORE 69.2

Hi everyone, I have a strange issue with the screen of my Lenovo G500. I've had this device for 3 years now and it always worked fine. A couple of month ago, it started not to show the boot animation anymore, so the screen isn't on until the Windows 10 lockscreen appears. But that is not the biggest problem. After every Windows update, the screen won't even turn on at all. I know the device is booting, I can hear the fan, the LEDs at the bottom are working and when I connect it to an external monitor, that monitor shows the lockscreen and everything works fine. I then have to shutdown the laptop and remove the battery and turn it on again and again. until the screen works again, which sometimes takes a couple of hours. What's weird though is that once it works again, the boot animation is there, but only once. When I turn on the laptop the next time, it's gone again.I hope someone on here knows how to fix that problem. 

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RELEVANCY SCORE 68.8

Ik have a Z70 with built in webcam that does not work in any of the programs. I believe I have checked and updated what ever had to be checked and updated and yet no luck. Anybody know what I may need to do to get this camera to work again?  IIt pretty much says i have the latest version and it cant find a camera. Im lost?

























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RELEVANCY SCORE 68.8

Hi, My built in camera is working since the day I bought it and It has been reformatted last 4 months and it's still working until last month. I can't find the icon anymore where I used to click if I'm gonna take picture or record a video. And even in video calls, it stopped working. The driver just disappeared. I can promise I never had deleted it or anything. Please anyone, help me out on this one :'( My notebook is a Toshiba NB300 and the name that says beside the built in camera on top of the screen is "Web Camera" Heeeeeeeeeelp pleeeeeeeeaseeeee Oh and I've tried downloading web cam drivers from the internet but it doesn't work. I have WIndows xp
 

A:Built in Camera not working

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RELEVANCY SCORE 68.8

My Lenovo Yoga 910 built-in camera stopped working after Windows 10 updates. I tried installing updated driver to no avail. I also tried rolling back to the previous driver. I uninstalled the device thinking I could find it to reinstall and now I cannot find the app to operate the camera. Any help is greatly appreciated. Warranty just ended! Ugg.

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RELEVANCY SCORE 68

Ik have a Z70 with built in webcam that does not work in any of the programs. I believe I have checked and updated what ever had to be checked and updated and yet no luck. Anybody know what I may need to do to get this camera to work again?  IIt pretty much says i have the latest version and it cant find a camera. Im lost?

























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A:SOLVED!! Built-in Camera not working

Webcam is not detected or unable to turn on the camera. Before going to the below troubleshooting flow, please give a quick check. Try different apps to identify whether it is a hardware problem. Different apps include Youcam, Skype, Line, Facebook messenger, etc.The issue may be caused by:Camera driver is out of date or not installed correctlyCamera was disabled in Device ManagerCamera was set off under Privacy or Lenovo SettingsHardware is brokenConfirm webcam is on under PrivacyIn Windows 8/8.1, open Charms Bar via the desktop and click on Settings option. Click on PC info or Change PC settings -> Privacy -> Webcam. Slide on the webcam or configure to Let these apps use my webcam.In Windows 10, open Settings -> Privacy -> Webcam. Slide on the webcam or configure to Let these apps use my webcam.For models with Lenovo Settings installed, open Lenovo Settings and ensure camera is onCheck the camera is recognized correctly in Device ManagerOpen Device Manager. Navigate to Imaging devices.If there is no imaging devices, it indicates no camera modem configured or camera hardware failure. Suggest to contact Lenovo local service provider for more help.A yellow exclamation means indicates camera driver not installed properly or is out of date. You can right-click and select Uninstall. Then right-click Imaging devices and select Scan for hardware change.If the yellow exclamation mark still exists, go to https://support.lenovo.com to search your product name and find the ... Read more

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RELEVANCY SCORE 68

dear sir,

my sony vaio laptop built in camera and microphone is notworking,
MODEL NO VGN-FE880E.
PLEASE DO THE NEDFUL AND OBLIGE.
THANKING YOU,

PRAVIN SHAH
APRIL 30, 2012

A:Built in camera and microphone is not working

Welcome to TSF,

Go to your computer's Device Manager (right click My Computer, select Manage,locate Device Manager) find the devices in question and see if there are any symbols (? X or !) on the Webcam and any other devices. If found, right click and choose uninstall, reboot your computer and see if your computer will automatically install the drivers.

If that didn't work, please visit the Sony site and driver the latest drivers for the webcam and audio.

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RELEVANCY SCORE 68

 Well, as you can tell by the subject my built in camera is not working. If you're gonna recommend I go to devices managers and go to imaging devices no it's not there. If you're gonna recommend me a solution please make it as simple as possible by the way it used to work but I have no idea why it stopped working cause like I stopped using it along time ago.

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RELEVANCY SCORE 67.2

Hi

I have an Advent 9112, but cant seem to be able to use the web cam. I searched on the web, and someone suggested to press Fn+F10 together...and a green light where the webcam is came on...but no pic

Can anyone please help

Max
 

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RELEVANCY SCORE 67.2

Hi,

Some time ago while login to Skype I discovered that the integrated camera and microphone stopped working (not detected). I searched the forums looking for some tips, also Toshiba support site (no specific camera drivers for P50-C?), checked BIOS (camera enabled), device manager (does not detect the integrated camera in imaging devices), performed system restore, etc. I found Microsoft (Win10) forum pretty useless in this case- tried to figure out some generic drivers.

Any suggestions please? Thank you.

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RELEVANCY SCORE 67.2

Background:  I have HP Support Assistant running and do all the updates regularly. Chipset/BIOS updates I have made regularly as well so the machine is up to date. I did upgarde to Windows 8.1 as soon as I got my machine less than a year ago Problem: Never used built-in webcam so I dont know if it ever worked, but trying to use it now and Cyberlink Youcam said there was no camera. Went to device manager and there is no built-in camera listed (it shows my external Logitech but not the built-in camera) Would like to know how to get the built-in camera working. Thanks!

A:ENVY m7-j020dx: Built-in camera is not working

Hi @ALMAdmin, Welcome to the HP Support Forums! I saw your post regarding the problems with the webcam not working for you. Here is an HP document Webcam Troubleshooting with some troubleshooting steps to try. If that link doesn't work then it is most likely a hardware issue, I would recommend calling HP regarding a repair. You can reach HP Total Care at 1-800-474-6836 in North America or start here if you live outside of North America.

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RELEVANCY SCORE 67.2

hi, hope someone can help me as just as i am about to use skype, i find i have no web -cam light which is usually on at the top of my screen.thanx
 

A:advent 9112 built-in web camera not working

now working but i would like to be able to access web camera control through control panel, device manager, but it doesn't show up on my list! can anyone kindly help please, as my web cam still only workd intermittently. thanks much.
 

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RELEVANCY SCORE 67.2

I have a 2007 Sony Vio laptop and trying to use my built-in camera/microphone but it is not working. I get a message stating that another program is running so I turned off and removed the battery twice but still cannot get the video camera working or the built in microphone working. This is my first time trying to use this fuction and need help to get it working. I am trying to use skype video calling with my brother. Need your help.

sincerely

A:Built in Video camera/microphone not working

Hi and welcome to TSF is msn messenger possibly connected to the issue ie the web cam etc is automatically linking in to it

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RELEVANCY SCORE 67.2

Hi, I have no idea what happen. I went to go use my camera for the first time and it said no webcam found. It is built in. So I went to the site, and downloaded the driver, and it says no webcam found. I tried going to device manager and clicking on the hardware changes, still no luck. MY mic works just fine, I just can't get the webcam to work. Please help!
 

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RELEVANCY SCORE 67.2

Hi
I have an asus x555ld-x0549h, it has a built in camera that does not work. I have been searching for a driver all day and didnt find a thing...
then I tought that the camera was being blocked and I enabled it and... still noting...
can anyone help me please?
I'm using windows 8 and the camera app says that I need to plug in a camera... so.... wtf?! :S
 

A:Asus x555ld built in camera not working

How old is this laptop?
 

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RELEVANCY SCORE 66.4

I contacted Lenovo support about a month ago because my laptop's built-in camera didn't work. A team member took remote access/control of my laptop and fixed the problem by turning off a certain privacy setting. After that, my camera worked.  However, I think I'm having the same problem again but don't know how to change the setting. My drivers are up to date so that is not the issue. Does anyone have any idea what setting he changed and how to get there? Thanks!!

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RELEVANCY SCORE 66

Hi there, I just recently bought my new laptop, which is stated above. I booted up my camera app and my hp camera works fine, but my HP IR Camera isn't working properly? The two infrared lights are lit, but the camera is saturated with poor quality and sometimes purple and green tints appear on my screen. NOTE: When I go to update my IR Camera driver in Device Manager, the camera is no longer available on my computer. I had to roll-back the update so that it is available.

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RELEVANCY SCORE 64.8

Hello, I have a new T530 with Windows 8 OS. I am having trouble using the integrated camera. It functions neither in the Windows camera app nor in Skype. In both cases I get a picture with a gray background and a camera with a line through it. In Device manager, the camera does appear, is enabled, and the drivers are up to date.After looking through other threads, I tried checking whether the camera was plugged in and indeed it was. When using Skype and I set the camera to on (Skype did detect the camera), I still got the gray no camera image, but the green light on the camera itself turned on.I also tried using Fn+F6 to check settings. Lenovo settings opens, but the when I click the camera settings Icon, the screen loads a blank page that says "Camera" in the top right and has a back button (left pointing arrow) in the top left hand corner. The back button does not seem to work and I must change the window to something else in order to exit/close settings.I tried manually installing both camera drivers and "power management" ("energy management"?) drivers. Neither of this solved either of these issues.Please help me to resolve this problem. Thank you.

A:T530 Lenovo Integrated Camera not working, Lenovo ...

Hi, euterpenc
 
I would make sure that the BIOS is up to date in the system. The current BIOS for your system is 2.07 and can be found here. Also, I would ensure that the chipset drivers are up to date, and those can be found here.
 
Hope it helps, and let me know how it goes
Adam




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RELEVANCY SCORE 61.6

H guys, I have Lenovo G50-80, i7 and today my camera stopped working. I can see the light is on, but the screen is black. Occassionally the picture appears, but it's frozen. I tried updating drivers, uninstalling and reinstalling the cam and drivers again, but nothing seems to be working. I ran diagnostics and this is what I got (attachment). Is it time to buy an external camera, or this one can be fixed? Thank you so much


























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RELEVANCY SCORE 61.6

The camera suddently stopped working and I cant get it fixed. The application for camera says that it cant detect a camera. Its not even showing up in device manager to reinstall the drivers. I also tried downloading drivers from lenovos website and it wont install giving me an error. Any help would be highly appriciated 

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RELEVANCY SCORE 61.6

Hi, I own a company called "Cooper Webdesign", where I develop Drupal CMS solutions for private and business companies. I use the Y70-70 as a development-machine to test features I develop for my customers. In this case I am developing a feature where a company will have a live-stream connection through a page like this: http://www.cooper.dk and this: http://www.cooper.dk/cases But the driver for the camera for Windows 10, 64-bit doesnt work. Does anyone have a solution for this? Best regards,Cooper Webdesign

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RELEVANCY SCORE 60.8

i have the problem with my camera of my laptop ...because when i acept the new windows 10 make not work...i put all the new drivers but i don´t see any change... and i dont know what else can i do...i try to find a solution looking for on google but i dont see any answer only the same question on diferents pages...


























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RELEVANCY SCORE 60.8

I installed Windows 7 64bit to my notebook but some drivers are missed. So first  I downloaded Camera Driver but I still can't use the webcamera. I have already tried to download more kind of drivers (for example Easy Camera Driver) and nothing... The notebook hasn't got CD.I would appreciate if anyone could help me! 

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RELEVANCY SCORE 60.8

I am running Windows 7 64-bit. I installed the Windows 7 drivers from this site and they didn't work. I even installed the Windows 8 and Windows 10 drivers and they didn't work either.I default the BIOS settings also.I am out of ideas what to do.

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RELEVANCY SCORE 60.8

Hello, The camera is not working on on the machine with Windows 7 Home Basic. The divice manager shows that it works properly. Pressing Fn + ESC does  not help either. Anyone faced the same problem? Thank you

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RELEVANCY SCORE 60.8

i have the problem with my camera of my laptop ...because when i acept the new windows 10 make not work...i put all the new drivers but i don´t see any change... and i dont know what else can i do...i try to find a solution looking for on google but i dont see any answer only the same question on diferents pages...


























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RELEVANCY SCORE 60.8

Camera is not being detected. Tried to download drivers off of lenova website and camera still wasn't detected. Also tried the solution on https://forums.lenovo.com/t5/Lenovo-IdeaPad-100-305-500-Edge/IdeaPad-510s-camera-not-working/m-p/358... and https://forums.lenovo.com/t5/Lenovo-P-Y-and-Z-series/Z570-webcam-not-detected/m-p/1085049/highlight/... but those did not work either.

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RELEVANCY SCORE 60.8

The camera has been working with Skype.  Now not working and camera icon on Skype screen has line across it showing camera not working/available.   In Device Manager I have checked that the device is available (Lenovo EasyCamera).  I have checked privacy settings and camera is on.  I have downloaded an updated driver. The 'general' tab states 'This device is working properly'. My operating system is Windows 10.  Thank you SEJoseph - I have checked in Lenovo Settings and the camera icon has a slash through it.  I assume that means it is disabled.  If so how can I enable it? Problem solved - in Lenovo Settings - camera - set privacy to 'off'.  Camera now works with Skype.

A:Lenovo Yoga 500 Camera not working

Dear DIOM,
 
Welcome in lenovo community,
 
Please try to open Lenovo settings,
 
You can use the search bar next to the windows key >> Type lenovo settings,
 
After that check if the webcam is enabled or disabled.
 

 
Regards,
Joseph

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RELEVANCY SCORE 60.8

 Yesterday I tried to unlock the laptop using Windows hello feature but couldn't notice the IR camera, so the screen was stuck at "Looking for you". The steps I tried are :-1. Uninstalled and reinstalled Intel real sense driver multiple times.2. Rolled back to previous verison of Real sense driver.3. Uninstalled any recent windows update that could've caused the mess.I'm out of ideas, can any one help me?Thanks in advance

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RELEVANCY SCORE 60.8

The Built-in micrcophone does't seems to detected by IdaPad 710s Plus. Installing the latest drive "Realtek High Definition Audio" driver  from Lenovo website doesn't slove the issue.  

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RELEVANCY SCORE 60.4

hey, i have an Lenovo g470 laptop with windows 7 Home Basic, Service pack 1, 64 bits and the webcam wont work. when i start up cyberlink youcam, it says: "Warning, No webcam detected. Try plugging in a webcam into your computer now. If you are using an integrated camera, make sure that it is turned on". It worked when i first got my computer for a few months, then it stopped. I havent used it for a few months because of this problem. Please help me! Any help is appreciated, thanks!
 

A:Lenovo g470 integrated camera not working

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