Over 1 million tech questions and answers.

Keyboard and mouse frozen at boot; unable to logon

Q: Keyboard and mouse frozen at boot; unable to logon

HI all;

This is my very first ever post to this forum, so please bear with me....

My Dell Optiplex GX620 pc (Win XP SP3, 4gb RAM, 128GB SSD, integrated video and sound) after working just fine for the past 5 years suddenly decided to stop recognizing my USB keyboard and mouse. Thinking that possibly they may have gone south, I switched both components but got the same results.

To make a long story short, here's what I've attempted:
Swapped both keyboard and mouse
Reset the BIOS to factory default
Removed then replaced the CMOS battery to bring the unit to hard reset
Booted from XP CD and attempted to run the recovery console, but keyboard stopped functioning when the XP setup, blue DOS screen appeared with the three choices ("enter" for install, "r" for recovery console and "f3" for exit)
Removed and tested each memory DIMM individualy, in the Dell, to make sure it may not be a RAM problem.
As you may have noticed, above, the keyboard works fine during POST and in the BIOS, but not once any other DOS or GUI appears. At the XP logon screen, I cannot operate either the keyboard or the mouse...

Doing a search on this forum, I did find a similar issue posted by Nick77777 back in June of 2010. But, in his case the mouse functioned properly; keyboard only was frozen. The problem occured after he had run some software, which is not the case here; this pc worked fine, but then was not used for about a month, if that means anything.

In my instance, both are frozen so the PC is technically useless. As the pc does not have any PS/2 ports, I could not try an older style keyboard.

Any assistance with this would be helpful. Unfortunately, due to the unusability of both input devices, I cannot run any diagnostic software to generate a report.

Your help is greatly apperciated...


Preferred Solution: Keyboard and mouse frozen at boot; unable to logon

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: Keyboard and mouse frozen at boot; unable to logon

Good luck.
I was helping another person with a Dell in August or September with the same issue. As soon as windows loads, the keyboard and mouse no longer work. We never did get it working.

Just to rule out a window problem, I had him boot a linux live CD/DVD. The keyboard and mouse did not work in linux either.

If you know how to burn an ISO, download linux, burn it to a CD or DVD depending on the size, fire it up and see if the keyboard and mouse work.

This test
Booted from XP CD and attempted to run the recovery console, but keyboard stopped functioning when the XP setup, blue DOS screen appeared with the three choices ("enter" for install, "r" for recovery console and "f3" for exit)Click to expand...

leads me to believe that the issue will persist in linux.

Read other 1 answers

A friend has asked me to look at his comuter because when he boots up the mouse is frozen and he can't logon. (the picture comes up, but not able to click on it). I managed to get the welcome screen up once, and the message that personal settings were loading, but I left if for about 15 mins and it never came up. I can hear activity in the drive.

My friend doesn't want to do a clean install because he hasn't backed up any of his work and there is tons of artwork on there.

Any ideas please ?

I suggested taking the drive out and putting it into one of my machines to try and get the work off his drive, but only as a last resort.


A:Mouse frozen, can't logon

Read other 7 answers

Hi everyone,
I am so glad to have found this forum and to see that others in the past with similar problems have had them resolved, looking forward to nutting this one out
The computer is a win XP with RAID that freezes the mouse and the keyboard if a mouse or keyboard button is touched at the logon screen.
The mouse works fine until a button is pressed, you can even click on a user but are unable to enter a password due to the keyboard and mouse freezing at this moment.
NOTE: originally happened with a USB keyboard and USB mouse, using PS2 keyboard and mouse.
I am writing about my fathers old computer which suddenly started “freezing up” at the logon screen, after he wasted weeks trying to get it to work he decided that it was a hardware issue and bought himself a new computer.
Since then I have proved that there was no hardware error by putting an extra HDD in and installing Ubuntu 12.04 LTS.
Everything functions fine under Ubuntu and the files are able to be accessed on the RAID.
While i can access and copy files as needed from the RAID i would like to return access to the win XP install and let my father use it again.
I first attempted to run Live rescue CD's but they could not find the RAID drive.
- Bit Defender Rescue CD – Saw the ubuntu drive, no RAID
- Kaspersky Rescue Disk 10 – Didn't see any HDD's.
So I ran the following AV programs from ubuntu 12.04 LTS:
- Bit Defender – NO THREATS F... Read more

A:Unable to logon, Win XP with RAID, KB & mouse freeze at logon screen

So you are able to run the machine  using PS2 keyboard and mouse.
Step 1: 
Download and install LogonFix
Click the Highlighted button.

When prompted select yes.
Allow the program to reboot your machine as well when prompted.
Step 2:
Download drivecleanup.zip to your desktop.
CLICK HERE to determine whether you're running 32-bit or 64-bit for Windows.
Once the determination has been made open either the 32-bit or 64-bit folder.
Right Click the .exe on the inside of the folder and run as admin.
A command prompt window will open telling you what has been removed upon completion.
Note: All usb devices must be removed from your machine during this step, except your keyboard and mouse of course. 
Step 3:

Download TFC by OldTimer to your desktop.
Close any open windows
Double click the TFC icon to run the program. (Vista/7/8 Users, Right Click and select Run as Admin)
TFC will close all open programs itself in order to run
Click the Start button to begin the process
Allow TFC to run uninterrupted
Once its finished it should automatically reboot your machine, if it doesn't, manually reboot to ensure a complete clean.

Read other 5 answers

Hello to all at TSF,
I am using my computer for about 3 yr with Windows XP SP3 without any problem.
For protection I install paid software EMSISOFT Anti-Malware (starting at booth), Zone Alarm firewall and Avast Antivirus (starting manually ones a week).
A few days ago my computer starts rebooting itself randomly after 5 minutes to 2 hours regardless what program is in use at that moment. After reboot it behaves normal, I can use any program or internet as usual till next reboot. I uninstall some audio software (installed a month ago) clean computer and registry and now I get keyboard and mouse frozen instead rebooting. Only restart (power Off / On) helps until the next random time keyboard and mouse gets frozen.
I would appreciate it, if someone can help me to resolve this problem.

A:Frozen Mouse & Keyboard

Try navigating to Device Manager and checking the Keyboard and Mouse listings to see if it reports any errors.

Read other 3 answers

I have a machine that is running XP Pro. The keyboard and mouse does not work at the login screen. I have switched the keyboard and mouse out with working ones so I know it is not these devices. I can get into the bios of the motherboard with the keyboard. I doubt that this machine has had its virus or spyware updated while it was in use. I was told that it just quit working while they were surfing the internet. No recovery disk was created for this machine either. Can someone help me out?

A:frozen mouse and keyboard

Do they work in Safe Mode ?
You can access safe mode by tapping the f8 key early in the boot process.

Read other 3 answers

asking this for a mate

when he boots up and gets loaded up ok

lights are on mouse and keyboard but neither will work so they can't access anything

he has tried booting up in safe mode and mouse/keyboard work

any suggestions gretefully rec'd


A:PC Frozen (mouse and keyboard)

Are they even plugged in and if you did are they plugged in to the right port???oh never mind

Read other 3 answers

Turned on the pc normally and after booted and have the desktop con view bit when I use the mouse it moved as usual and after a few sreconds it is frozen and the same happens with the keyboard because no responde any keys.The same happens un safe mide. Unable to turn off the pc excepto by disconnecting the cord. Any help is welcome. Thanks un avance.

A:Mouse and keyboard frozen

Hi mloo55,
Are both these items corded? Also, are the mouse and keyboard new? Is the computer? Try using an older mouse/keyboard and see if those work. The more information we have the better the chances of finding a solution. 

Read other 7 answers

Hi and thanx for offering this invaluable service for those of us struggling in this hi-tech world!I bought a second hand p4 which had been running on wireless mouse and keyboard BUT when i bought it i was fobbed off with a cheapo WIRED mouse and keyboard (not usb).I have now set up the system in its new home and switched it on but the mouse and keyboard are totally non-responsive.Any ideas???
Im using Windows xp home edition pack 2.

A:Keyboard and mouse frozen!!!

Did you plug the mouse and the keyboard in the right ports? Did you actually see this keyboard and mouse working before you bought the system?

It is quite common for PS/2 ports to die - maybe there was a reason the system was used with USB/wireless?

Read other 5 answers

Hello, I recently installed a Windows XP Pro into my computer and had some problems with it, I followed instructions leading me into deleting some of my registries and now everytime I start my computer up, my keyboard and mouse won't respond to anything, I have tried replugging them but it was a no go. If anyone could help me it would be greatly appreciated.

Oh, just so if you wanted to know, I followed the instructions here leading me into deleting my registries: http://support.microsoft.com/default...;EN-US;Q311755

A:Frozen Keyboard/Mouse

hi i dont normally offer help to people so get help from others aswell

I had a similar problem, if your keyboard is usb try making sure usb is enabled in the bios mine was not i changed and all fine now.

i am not saying this is your problem but is worth looking at.


Read other 3 answers

heyy guys
i realllyyy need some help my xp home edition has really been messing up and as soon as i sort one thing out another thing messes up
my pc used to hang before the windows loading screen but to sort it out i put the xp disk in and did the repair thing.. its reinstalling xp but when it gets to a certain screen in the set up where i need to press something the mouse and keyboard just stop working.. they work when i turn the computer on as i can choose how to boot the computer up and stuff

the point they freeze at is when the message comes up "the file 'asms' on windows xp home edition service pack 2 cd is needed"

anyy help is appreciatedd.. thanks in advance guys

A:Mouse and Keyboard frozen on XP installation

Boot to the XP Install disk, and run chkdsk from Recovery Console.

Does it find and fix any errors ?

Read other 3 answers

I am having problems with Window XP freezing up my mouse and keyboard functions. I have changed to USB keyboard and mouse, without any results. Cannot boot up computer from welcome page and cannot access any diagnostic utilities because of frozen keyboard and mouse. Also, not able to use keyboard or mouse to access utilities disks. Any suggestiions?

Read other answers

I'm trying to re-install windows xp over the existing installation (repair).However I have a fresh video card and when the installation process reaches the bit where I have to type in the path or navigate to a certain file (the drivers presumably) the keyboard and mouse freeze.They are usb but I have tried the other sort to no avail.I can't get past that stage in the installation.The old memory card is faulty.I can't put that back in.What should I do?Thanks in advance.

A:re-installation stall because of frozen keyboard and mouse

Try PS2 instead of USB. Windows can be really fussy. Sometimes you need the original keyboard that came with the computer. I know that Dell computers are really fussy. I had to use a Dell keyboard on a Dell computer to do a recent reinstall.

Read other 1 answers


a Tecra 9000 freezes after about 5 minutes from boot up. I ran chkdsk /r and found some errors. I can boot in safe mode with networking and it appears to be fine.

Does anyone have a suggestion about how to find the problem and resolve it? I've seen many suggestions, but they al seem to be random possibilities. I'd like a logical set of actions which can specifically find and fix this issue. (I rarely hit the keys unless I know why!)

Many thanks to those far more knowledgable than I.


A:Frozen Mouse/Keyboard Xp on a Toshiba Tecra

have you run spyware/virus scan?

Read other 2 answers

Recently I upgraded from Windows 8.1 to Windows 10 however this caused several issues with my laptop so I reversed the upgrade back to 8.1. My Kaspersky AntiVirus would then not work leaving just a blank logo on my desktop. I tried to uninstall kaspersky using the uninstall programme available on their website but upon restart I can no longer get past the login screen as I can't use my keyboard or mouse to enter my password. I can enter a screen that allows me to select safe mode but again I can't enter my password. I have a Dell restore USB but this will not work. I have tried USB mouse and keyboard but no luck either. I cannot preform a restore at all.
Any ideas of what I could try next?

A:Frozen keyboard and mouse at login screen

The following article is a little lengthy but if you read it carefully, it's not too complicated.

Keyboard and mouse do not work after a Kaspersky Lab product has been uninstalled

Read other answers

Hi, Everyone!

I have an Acer Aspire 3100 laptop. It has been a wonderful laptop for the past 5 1/2 years. Recently it started booting up with a black screen at random times. I took it to my school repair shop and they determined that I needed to back up the data; reformat the drive and reinstall everything. So they did that. Everything was fine until it started to freeze up. I took it back and they said we'll do it again.

This time they called me and said the motherboard was no good; the hard drive was fine; and they determined this because now ALL OF A SUDDEN the USB's did not work. I took it home and tried (just for the sake of trying) to boot it up and it came on with the desktop. It looks like they took off the old system and there is a skeleton of a system left. At least that's what it looks like to me. Then it says that my operating system is not activated, etc. This tells me that they probably did not complete the install or gave up before they finished. Wouldn't that explain why the USB's do not work, since the drivers are probably missing?

So I got some online help with Acer and they advised me to reinstall the disks that came with my system. I tried to do that, but you need a mouse or a keyboard to make the selections. CAN ANYBODY PLEASE HELP ME? THANK YOU SOOO MUCH!

Read other answers

thought I had virus because no files would open.now the keyboard and mouse won't move. this dell xps 400 is four years old.I think motherboard is gone

Read other answers

Hi everyone - newby here. I have this acer (aspire 5100 series) about 3 yrs old with windows xp. It starts more or less normal but the entire board and mouse are not working. I have tried pressing F2 during start but it will not allow the keyboard to work. I have also tried Fn + F6 and every other key but it simply starts with a browser open and the pointer in the middle of the screen but nothing but the start button works. I have pulled the battery numerous times, it is not fried. I think there is a simple fix to this as I had a guy repair this problem a couple of months ago and he didnt reformat it. I think it may have something to do with a video driver or lack of..Any ideas greatly appreciated.

Read other answers

Hello everyone,

Here's the problem:
I cannot login at the Windows Welcome screen. The keyboard and mouse freezes, so i cannot login. They do not work in safemode either. I have a Dell 5150/E510 desktop with Windows Xp media center edition. And i am using a microsoft usb keyboard and a GE usb mouse. I do not have a Windows Xp or recovery disk. I have a Hiren's boot disk and the Ultimate boot disk for Windows. I have run the anti virus and anti spyware, and rootkit finders on both and they have found some spyware and malware, plus 2 virus's which i have deleted. Nothing i do seems to get me past the login screen to the desktop. System recovery (Ctrl+ f 11) does not work. I have also used a Recovery Console bootable disk and have tried the fixboot, and fixmbr--still cannot login to get to desktop. I do have a 'System Recovery disk' which is Linux based--but have not used yet. For the past week i have googled and tried everything to get past the login. Are the Windows files so corrupted that i may have to install a Linux based OS?

P.S. My grandkids were on the computer--and i don't know what they did that caused this problem.


A:mouse and keyboard frozen at login screen

Unfortunately we do not support Hiren's Boot CD, not only does the image contain copyright-protected microsoft files, it contains also a few illegal/questionable applications.Try this please. You will need a USB drive.Download GETxPUD.exe to the desktop of your clean computerRun GETxPUD.exeA new folder will appear on the desktop.Open the GETxPUD folder and click on the get&burn.batThe program will download xpud_0.9.2.iso, and upon finished will open BurnCDCC ready to burn the image.Click on Start and follow the prompts to burn the image to a CD.Next download driver.sh to your USB driveRemove the USB & CD and insert it in the sick computerBoot the Sick computer with the CD you just burnedThe computer must be set to boot from the CDGently tap F12 and choose to boot from the CDFollow the promptsA Welcome to xPUD screen will appearPress FileExpand mntsda1,2...usually corresponds to your HDDsdb1 is likely your USBClick on the folder that represents your USB drive (sdb1 ?)Confirm that you see driver.sh that you downloaded therePress Tool at the topChoose Open TerminalType bash driver.shPress EnterAfter it has finished a report will be located on your USB drive named report.txtRemove the USB drive and insert it back in your working computer and navigate to report.txt

Please note - all text entries are case sensitiveCopy and paste the report.txt for my review

Read other 10 answers

Hi! My computer has been acting weird lately. Sometimes it freezes and I can't use neither my mouse nor my keyboard, I have to press the power button and restart it manually.
It's not related to any particular activity, it happens at random, once only 1 minute after startup.

Most of the times it's just that, it freezes and I can't do nothing about it, but sometimes a BSOD appears.
I think it's hardware related because yesterday I reset the pc to the factory defaults, reinstalled 7 and got a BSOD while my PC is basically clean.

I've attached the DM log and a picture of the error. Do you know what it might be?

A:Keyboard and mouse frozen. BSOD at random.

Please post the report of Windows Genuine and Activation Issue Posting Instruction

Please visit Windows Update and install every update available, it may take a couple of times to get them all.

Read other 1 answers

Recently I upgraded from Windows 8.1 to Windows 10 however this caused several issues with my laptop so I reversed the upgrade back to 8.1. My Kaspersky AntiVirus would then not work leaving just a blank logo on my desktop. I tried to uninstall kaspersky using the uninstall programme available on their website but upon restart I can no longer get past the login screen as I can't use my keyboard or mouse to enter my password. I can enter a screen that allows me to select safe mode but again I can't enter my password. I have a Dell restore USB but this will not work. I have tried USB mouse and keyboard but no luck either. I cannot preform a restore at all.
Any ideas of what I could try next?

A:Frozen keyboard and mouse at login screen

The following article is a little lengthy but if you read it carefully, it's not too complicated.

Keyboard and mouse do not work after a Kaspersky Lab product has been uninstalled

Read other 0 answers

Hello,I recently posted with a problem I was having with Windows Media Center 2005 on my Toshiba Laptop where Logging in resulted in a loop back to the login screen over & over. Safe mode and all other boot options resulted in Blue Screen of Death or Login Loop.I DO NOT (REPEAT) DO NOT have my orginal discs that came with the computer.So I downloaded the Windows XP Pro installation discs ISO's and tried them out. It had the "Repair Windows" option, so I tried that but about midway installation i ran into the: The file "asms" is needed, please insert Windows XP Pro Service Pack Disc 2. Which I already had inserted in the computer. I followed some steps I found on the Windows Tech Support Website involving messing with the registry and I must have followed them incorrectly, because upon reboot my mouse and keyboard were now frozen. The installation however did continue a little further until another error popped up stating the igrsvx graphics file was needed. This is when I noticed my keyboard/mouse were not working.I can only remember vaguely what i did to the registry, something along the lines of:Shift+10 for DOSRegedit.exeLocalMachineLoad Hive%System%/sav (can't remember the exact file)Then it had me make a Test fileand delete the "Upper" & "Lower" Filters of something. Basically so the CDdrive would recognize the file.I must have deleted too much because I'm currently stuck Mid-Installation without a functioning ... Read more

A:Stuck in XP Pro Installation: Frozen Mouse/Keyboard

Many times when you get to this point you need to reformat and start from scratch, once clean you will need a legit copy of windows. When you get it up and running you may need some drivers from Toshiba.


Read other 7 answers

Win7 froze while in the "completing installation" part of the installation. My mice and keyboard were accidentally unplugged. So is there a way of cancelling the instal without them?

A:Canceling a frozen Win7 installation without mouse and keyboard

The install unfroze, but I am still have no keyboard and for the set up.

Read other 2 answers

When my PC comes out of sleep mode, my keyboard and mouse are locked up. At first this happened only occasionally but now happens more often. The only solution Iíve found is to shut my PC down at the switch and restart it. I am at a loss for how to remedy this problem. Iíve attempted to research a fix on my own but to no avail. I would appreciate any input.

My Operating system is Vista 32bit Home Premium edition.
Hope you can help.

A:Vista sleep mode--frozen keyboard/mouse

have you tried to update your system drivers?

you may have an "updater" on your laptop, most manufacturers have this software. Iv recently seen it on a HP laptop. HP Upadter and it searches for new updates to firmware/softare. if you have this then try it,.

otherwise, go to the manufacturers website and see if any drivers or firmware updates are available.

Read other 1 answers

Periodically, when my PC comes out of sleep mode, my keyboard and mouse are locked up. At first this happened only occasionally but now happens more often. The only solution Iíve found is to shut my PC down at the switch and restart it. I am at a loss for how to remedy this problem. Iíve attempted to research a fix on my own but my computer skills are beginner level at best. I would appreciate any input.

My PC is a HP m9105f. I have Vista 32bit Home Premium edition. Please let me know what other information I could provide that might be helpful.


Read other answers

Windows 10 won't boot up and my login screen, keyboard and mouse freeze up. I can't access advanced recovery options, safe mode or any other functions from keys F8, F9, F11 and F12. At one point, I was able to run a system restore from F12, which later failed. I can now only access F10 for the set-up utility functions. I'm unsure which options on this page will fix my system.

Software: 64 bit Windows 10

Hardware: Hewlett Packard 6000 Desktop PC with Intel Core 2 Duo Processor; 4 GB; 250 GB hard drive

I've also attempted to solve the problem with plugging in and unplugging the computer and additional peripherals. I just had this system checked and repaired 3 months ago and now have the same problem again. I appreciate any/all help, since I work from home, online!

A:Frozen screen, keyboard and mouse with Windows 10 login

Delly2018 said:

I just had this system checked and repairedClick to expand...

What was the problem?

Read other 1 answers


I think that my computer is infected with spyware and adware. I've scanned my computer and found that malware and spyware infected it as I downloaded some freeware two days ago. After that I installed a antispyware StopZilla to block these malwares and spywares.
When I turn on my computer, Windows XP is running but it shows only the empty desktop and no taskbar. I click mouse and keyboard but doesn't work at all. please, tell me what to do?

A:My desktop icons are disappeared and mouse and keyboard are frozen

The best thing to do is to format the partition on which you installed Windows and reinstall again.
And this time make sure you install a firewall (like Zone Alarm - http://www.zonelabs.com/store/conte...sp?dc=12bms&ctry=US&lang=en&lid=dbtopnav_zass) and an antivirus program (I recomend NOD32 - http://www.eset.com/download/download.htm). Also, try to use Firefox instead of Internet Explorer. You can get it at http://www.mozilla.com/firefox/ .

Good luck.

Read other 1 answers

I was cleaning and moving my pc, during which I disconnected many of the wires and cables to the pc. Now, for some reason, my mouse and keyboard don't work when I log into Media Center. I have two operating systems on my computer, the media center XP on one hard drive and XP Pro on another. The mouse and keyboard work fine in the XP Pro, and they work fine while selecting which operating system to use, but as soon as I log into Media Center, the indicator lights on both of them go out, and they stop working entirely. They are both connected via USB, but I've also tried connecting them both with a PS2 connection, and there is no change. The odd thing is that I don't even recieve any message that says there is no mouse or no keyboard connected, and unplugging and then plugging them in again also does nothing. I tried starting in safe-mode and from the last known good configuration, but neither of those has worked. Any ideas or help would be greatly appreciated.

Read other answers

I have a problem when on the clock date screen as my keyboard (logitech wireless with unifying receiver not paired) is not working how am I supposed to get past that screen to logon.

I cant click the enter key as the keyboard losses the wireless pairing at times (use it on 2 pc's).
Only the mouse is ok (wired) and there must be a way to use the mouse to logon.

If there is not a way then that's a major bug in my books.
I could plug in a wired keyboard or even spend big money on a touch screen but it wont help when you need to logon straight away.

So if anyone know how to get past the clock date screen with just a mouse I am waiting to hear.


A:Logon No keyboard Only Mouse

Just drag the clock date screen up to get past it. and you can use a picture password to logon without a keyboard.

Read other 5 answers

hello mates, I'm a newcomer here, I have an ASUS laptop whose CD player has a hard time reading CDs, at the attempt to fix this issue following an online guide I accidentally deleted from the registry both upper and lower filters, now not only is the DVD player unable to read disks, both the pointer and the keyboard are irremediably stuck! it's the same problem as the following:


this user said to have fixed it but didn't quite explain what he exactly did, my boot sequence is set to start from the CD player but since it has trouble to read disks I'm unable to boot the xp CD, the only working things are USB ports, can anybody help me please? I'm desperate and need the data in my laptop

A:Solved: upper and lower filters deleted, keyboard and mouse frozen help

Read other 16 answers


XP Pro
Motherboard Gigabyte GA-81945G Pro

The Keyboard and Mouse are unresponsive at logon.

The keyboard works when i turn the machine on, as i am able to enter the BIOS.
USB Keyboard & Mouse is enabled in BIOS

This is happening with PS2 or USB Keyboard & mouse.

I have tried two different Keyboards/Mouse.

This happens in safe mode as well.

Please help, as this is driving me round the bend!!


A:Keyboard, mouse problem at Logon

Connect the PS2 mouse/keyboard and reset the CMOS (remove the battery for 5 minutes) and see if it recognizes the keyboard

Read other 3 answers

A few days ago I unplugged my entire tower and moved it to another room to test a new monitor I had gotten. The only thing plugged into the tower was the VGA connection and the power plug. The computer monitor was broken, so I moved the tower back to my old ones, and plugged everything back in.

When I rebooted the computer to be sure everything worked, the keyboard (USB) and mouse (USB) decided not to work. To this day I still haven't fixed it, and this is what I've done:

Tried a PS/2 Mouse/Keyboard.
Unplugged everything, plugged back in.
Replaced all the USB, Keyboard, and Mouse .sys drivers in system32/drivers via startup command prompt.
Attempted to repair windows.
Attempted to do tests on the keyboard and mouse via setup utility.

The keyboard (Now 3 USBs and 1 PS/2 plugged in) and the mouse (2 USBs and 1 PS/2 Plugged in) will all work fine in the BIOS, but will all fail to work when Windows loads up to the login screen. I decided to make my HDD a slave drive on another computer, just to get some of my files off, but when I try to access my documents I get an 'Access denied.' prompt. My guess is because the profile I'm trying to access has a password, and I can't figure out how to remove it to get my documents.

Mainly I just want to get my computer back. If I could sign in I could attempt to fix this, but it's just been such a pain. I've spent hours looking up the problem, and it seems that it's different for everyone. My last two op... Read more

A:Keyboard and Mouse problems at Windows XP Logon

With the drive back in the system it belongs to...try booting into safe mode...uninstalling the device drivers for KB/mouse...and then rebooting. Reboot automatically reinstalls those drivers.When a user moves a hard drive/system partition...to a different system as a secondary drive...it's normal for the user to be unable to access files reflected in the Docs/Settings group.Typical way to overcome this: How to take ownership of a file or a folder in Windows XP - http://support.microsoft.com/kb/308421 Louis

Read other 6 answers

User had a BSOD in the middle of updating her Dell workstation.
Now, when logging on, keyboard and mouse do not work at password screen.
Troubleshooting I've tried:
-Restart (no luck)
-Start in safe mode (mouse and keyboard work)
-Recovery console (mouse and keyboard work)
-Unplug/replug wireless dongles (no luck)
-Tried different USB port (no luck)

Any ideas to get mouse & keyboard working on regular startup?
Unfortunately she doesn't have a wired mouse or keyboard to test with.

Read other answers

This seems to be a pretty common problem. I've tried whatever few suggestions I found (unsuccessfully)and I'd appreciate some pointers.
The system is Windows 7 SP1 Ultimate x64. It runs on an oldish laptop that only has USB connectors (no PS/2). At the moment I don't have access to another computer (except an XP x86 installation in another partition) and I even have a broken CD player (just reads ). It makes it a bit hard to debug the problem.
Up to now everything was running fine until last night when there was a power failure.
After his point, Windows starts up normally up to the logon screen at which point the disk keeps going for a bit but the keyboard/pad/wireless mouse are dead. Nothing lights up no matter what I press.
Under BIOS, or under XP, or when booting with an old recovery CD I still had around, keyboard and mouse work just fine. So it's not a hardware problem but rather some corrupted driver (?).
Resetting BIOS to defaults, legacy USB etc, battery out, or whatever else I read, makes no difference.

Under XP, I tried removing the UpperFilters/LowerFilters of the keyboard and mouse GUID, but that also made no difference.
Bootlog shows nothing interesting, previous configuration makes no difference (but see below), no restore points available.

The only thing during those registry adjustments that struck me as very strange, was the ComputerName under \ControlSet00x\Control branch.
In the dead system's SYSTEM file, all the ControlSet00x branches were refe... Read more

A:Keyboard+mouse freeze on logon screen

Some more information that points to a possible Windows bug.

Besides SYSTEM and SYSTEM.BAK, I checked the corresponding SOFTWARE, SAM, SECURITY and DEFAULT files.
The *.BAK ones were much larger so I loaded them up as hives to check them out.

The information in the *.BAK ones, matches the software etc, I have on the crashed Win7 system.
The non-*.BAK ones, match the information on the XP system (that's on its own partition)!!

What I believe happened, is something really buggy with Windows when it tried to handle the crash.
The XP partition was installed first, many years ago, and was put on drive C:
The Win7 one was done a few years after that and was put on drive F: (on a second physical disk).
Win7 crashes on F: and Windows for some reason defaulted to pick up SYSTEM and the other files from drive C:

If it actually happened so, it sounds ugly.
As for my problem, it looks like I'll have to backup the pairs of those files and then remove the *.BAK suffix and see what happens. After I get some coffee in me...

Read other 4 answers

I have laptop on a Domain Network(CTRL + Alt + DelNot repondingUnplug RJ45 ctrl-alt-del not reponding FN F8 when boot up will work, can arrow up to safe mode, but again one the login scrren comes on CTRL + ALT + Del will not wrokThe user tried to" repair this comuter", this option is bt pressing F8ablet to navagate but user has no  Restore point Reluntant to reset the PC Jus occured over past weekened.  USB Keyboard same outcome   

Read other answers

Initial setup went fine. I installed NIC & Graphic drivers, rebooted, installed AV, MBAM & MOBO utililites, - rebooted and now I can't get the input devices to work. I'm using a Logitech keyboard mouse combo that usually needs the Unify software (not installed, didn't need it it seemed) but it was working all through install. I switched USB ports for the receiver but no go. I plugged in wired USB mouse & keyboard and it didn't work. I booted to safe mode and both sets didn't work.

Both sets work fine in BIOS but after that it doesn't. When I press F8 during boot I was given the choice for last known good config, booted to safe mode, and now that option is gone.

Anyone know what might cause this? What steps should I take now. I might just try reinstall and see if it happens again

A:New Install - Keyboard & mouse don't work at logon

What motherboard are you using(or brand and model of the PC if a major brand)?

Are the KB and mouse USB or PS/2(round plug), if USB are they plugged into a USB 2 or USB 3 port?.

Read other 2 answers

I have a problem. I have a USB keyboard that came with my Dell Dimension that is about 3 years old. When I start my computer and am trying to press f8 to change the boot order, it doesn't do anything even though the lights on my keyboard are lit up. This also happens when I shut down my computer without clicking shut down, and it comes up saying "Do you want to start windows normally" in which case I have to sit there for 20 seconds since I can't use my keyboard to select it. I have already tried trying a different keyboard but the same thing happens.

I hope I am clear. Any help would be greatly appreciated.

A:Keyboard Frozen during boot up

You could try using another USB Port. is the usb connected to the pc or is it on an external powered USB Hub.? the reason I ask is Hubs can cause problems if too many devices are attached and no extra power is used to power the extra ports. If the ketboard lights up its getting power but the settings in bios could be messed up too. then you need to tell bios to use US Keyboard.

Read other 3 answers

I am running Win XP Pro on an Abit KA7-100 board with an Athlon 700 CPU. WD-80GB HDD.

A few weeks ago I upped the memory with a 512 stick of Crucial memory to 1 GB of SDRAM. Everything was fine.

A couple of days ago the onboard RAM was reported as being only 512 MB. I reseated the memory modules without any effect.

Overnight, problems appeared. The principal one being that the mouse pointer is frozen in the centre of the screen.

The mouse is a Logitech MX700 cordless optical mouse.

I reinstalled the Logitech software without effect and attempted to reconnect the mouse with the base station. Result : No apparent effect.

The pointer is still frozen, after several reboots.

I propose to take out the memory and reseat it.

Is the order in which the memory banks are populated significant ?

Any ideas or suggestions will be gratefully received !


A:Mouse Pointer Frozen after Boot

Since your only reading 512 instead of 1 gig it maybe that the first stick isn't reading so as well as taking out a stick , make sure the stick is always in the first slot.

Read other 2 answers

Hello! Hopefully i've come to the right place to get some help with this annoying problem that my computer, or perhaps windows xp pro, has developed.

I've had this now for several months but it's not until recently that it has become a serious problem. When I boot my computer everything runs fine until it gets to the windows user login page and then I realize that neither the keyboard nor the mouse cursor work. As far as I know, this is not a problem with my keyboard or mouse since after i shutdown manually and startup again everything works fine. I can log on, enter safe mode... whatever.. eveything works normally. Then when I shut down (or restart) and boot again the same problem re-occurs. However, the computer is not frozen when this happens... It just seems to be the keyboard and mouse that dont work.

Right now i have a terrible spyware/malware/virus/trojan infection on my computer and i have been trying to get it back into decent condition but one of the detection programs that i use requires me to restart and have the program run during startup (therefore not allowing the virus to load). The program has found a trojan (maybe several) but I cannot delete it because... well, see above. The option to do this is selected when everything works, the process is done when everything doesnt work, and when i need to press a key 1-9 do choose what to do with this trojan i cant do anything.

Okay so hopefully there is some simple explination for this and if anyon... Read more

A:Solved: Frozen cursor and keyboard, every other boot

Read other 16 answers

I have just done a fresh install of XP Home on a client's computer (it was SP1 version and I applied the SP2 from a disk from MS).

When I was installing from the XP Home SP1 disk, I noticed there was no mouse pointer available as well, but I thought this was a quirk since the OS disk was supplied by MDG Computers. Once the system restarted the mouse worked fine.

Now, I am still experiencing this problem. Every time I cold boot the computer, windows loads completely and everything is functioning except the mouse. I can use the keyboard to navigate around and restart the system. When it restarts, the mouse is working perfectly. I have done all the updates from MS.

This problem is driving me nuts.... I have not found any posts anywhere to do with this particular problem - it always deals with the system hanging before windows starts.

Has anybody else seen this problem or knows what it could be caused by ? I hate to have to tell my client that they have to start the system and then reboot immediately to get the mouse working.

A:XP loads but Mouse pointer frozen ONLY on Cold Boot

Allo CelticElf

Without the mouse, it'll be a bit 'messy' to get there but, while the mouse is frozen, during 1st boot, work your way to the control panel, then the 'System' - Hardware - Device Manager. You need the 'Mouse and other pointing devices' bit. Is it expanded to show what mouse is connected, and does it have either a yellow triangle or red thingy next to it???

Read other 4 answers

If I boot up into BIOS the keyboard and mouse on the computer I'm working on works just fine. However, as soon as windows 7 logon page comes upónothing. I put an Ubuntu LiveCD in and of course, K&M work fine. So what is the solution to this problem short of re-installing Windows.

I hooked the HDD up to a computer and ran a check disk w/repair and it did say a few repairs were made. However, the problem still persists.

The computer is a Dell Studio XPS desktop. Originally my client (according to the Windows COA sticker) had Windows 7 Home Prem. installed but the logon window now says 7 Ultimate. Assuming he upgraded, could this have anything to do with the problem?

I have a restore disk but apparently no Restore points were made and the disk says it can't repair the system.


A:Solved: Keyboard and mouse work in bios but not on windows logon page

Read other 7 answers

Hope somebody out there can help me as I've run out of ideas.....possibly might have picked up a Virus from facebook but I'm not certain.My system started to run slowly a few days ago and a Security centre 2011 box suddenly appeared..wouldn't allow me to open Malwarebytes or access system restore.
I powered down the PC and restarted but a black screen with a flashing cursor appeared before disappearing with the numbers lock light illuminating.
Restarted the PC and F8 into safe mode but system stalls at: multi(0)disk(0)rdisk(0)partition(2)\WINDOWS\System32\Drivers\Mup.sys
Restarted PC again and loaded recovery disc which starts to run but subsequently stops with technical codes showing: 0x0000007B (0xF898A640/OxC0000034/0x00000000/0x00000000).
Don't know if I'm every going to get my system back.....much appreciate anyone's help on this!!
(My PC is Sony Vaio VGC-M1 with Windows XP Home edition)

A:Frozen Black Screen/Unable to boot into Safe Mode....can't recover system..Help!!!

Hello and to the BC forums.

Please sit tight and be patient.

I have requested that an experienced helper who specialises in malware-related un-bootable computers respond to your topic.

Thank you.

Read other 34 answers

I am trying to install the latest drivers for a new keyboard and mouse I got today.

Windows tries to install drivers for them but cannot find any. This causes the manufacturers driver software to not be able to detect the new keyboard and mouse. The only way that I can get them to work is if I use the task manager to kill all the "drvinst.exe" processes before they can fail at finding drivers, and then install the manufacturers drivers. But, this fix only works until I reboot my computer and Windows fails at finding drivers again causing the new devices to become undetectable.

I have updated my bios to the latest version. My motherboard isn't even old.
I am using Windows 7 Ultimate 64 bit with the latest updates.
I am using (trying to anyways) the latest keyboard and mouse drivers from the manufacturers website.
I have tried many other keyboards and mice with no success, Windows just fails to find drivers and makes them undetectable.

I have even tried switching my currently working keyboard and mouse to different USB ports and the same thing happens. Windows fails to find drivers and causes them to be undetectable.


Current working keyboard and mouse: (only works in current USB ports)
Saitek Eclipse
Logitech MX518

New keyboard and mouse:
Razer Lycosa
Steelseries XAI

Another keyboard and mouse that I tested:
Logitech G510
Logitech G700

Windows 7 Ultimate 64 bit
AMD Phenom II X4 955 3.20 GHz... Read more

A:Unable to use new keyboard and mouse

Agj32mrgibbits, welcome to the Seven Forums.

Make and model of the mouse and keyboard would help (system specs wouldn't hurt either).

Read other 9 answers

Hi guys..

Ive just had to install a fresh copy of windows 10 due to some difficulties, now that it has prompted me with the language selection im unable to proceed further due to the keyboard and mouse not working.. I guess seeing as I have no drivers? Is there any other way around this due to me not having alot of options in the bios menu?

A:Unable to use keyboard/mouse

Is this a laptop with the built in mouse and keyboard not working or is it a desktop with an external mouse/keyboard? Either way, I assume that you tried another set and still no luck, right?

Read other 3 answers

I have the same problem as the other thread. Unable to restore, go into safe mode, or task manager. I just got black screen with moveable cursor. When load restore cd, it just loading windows files and back into black screen with cursor. I have followed the instruction from previous threat but i'm stuck after loading the burn image cd. This is the thread that i tried to followed: http://www.bleepingcomputer.com/forums/topic405525.html

Download GETxPUD.exe to the desktop of your clean computer

•Run GETxPUD.exe

•A new folder will appear on the desktop.

•Open the GETxPUD folder and click on the get&burn.bat

•The program will download xpud_0.9.2.iso, and upon finished will open BurnCDCC ready to burn the image.

•Click on Start and follow the prompts to burn the image to a CD.

•Next download driver.sh to your USB drive

•Also Download Query.exe to the USB drive. In your working computer, navigate to the USB drive and click on the Query.exe. A folder and a file, query.sh, will be extracted.

•Remove the USB & CD and insert them in the sick computer

•Boot the Sick computer with the CD you just burned

•The computer must be set to boot from the CD

•In some computers you need to tap F12 and choose to boot from the CD, in others is the Esc key. Please consult your computer's documentation.

•Follow the prompts

•A Welcome to xPUD screen will appear

•Press File

•Expand mnt

•sda1,2... Read more

A:Frozen Black Screen/Unable to boot into Safe Mode....can't recover system..Help!!! i got the same problem from...

FWIW: Using a malware topic of someone else...as a guide to solving issues...is probably not the way to go.

If you have malware issues, I suggest that you initiate a proper topic at the appropriate malware forum.

Preparation Guide, Before Using Malware Removal Tools and Requesting Help - http://www.bleepingcomputer.com/forums/topic34773.html


Read other 2 answers


I tried Teamviewer today for remote support brother's pc but i am able to see his screen but was not able to controll his pc by my keyboard and mouse.

i got view like this....

but when i read teamviewer manual they have mentioned of Request remote controll tab.but i didnt got it ..

screen shot of manual....
Teamviewer manual....check page 21/42
4.5.2 remote windows actions...


Am i missing something.......?

A:Teamviewer..unable to use my keyboard and mouse..

In your module, click on the "extra" button, then "options," then on the "remote control" tab make sure the access slider is set all the way to the top.

Read other 3 answers

After installing windows 10, I'm unable to use my keyboard and mouse after the logo screen in windows 7. Everything works fine in the BIOS, but as so as that loading screen for Windows 7 comes up, the lights on the keyboard go off, and I cant use either the mouse or keyboard.
Everything is fine when I go back to windows 10. I thought I would try repairing Windows 7. but the same thing happens after windows load the files, cant even get past the first screen.

A:Unable to use keyboard and mouse on Windows 7

Did you try going into Safe Mode? What happens if you re-plug the keyboard/mouse at welcome screen (login)?

Read other 3 answers