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Windwos Explorer Has Encountered A Problem And Must Close, Dr Watson Has Encountered A Problem And Must Close, Problem Occurs W...

Q: Windwos Explorer Has Encountered A Problem And Must Close, Dr Watson Has Encountered A Problem And Must Close, Problem Occurs W...

Wasn't sure if I was supposed to start a new topic to reply to your reply. I posted it as a reply on the existing topic as well as started a new one here. Please let me know the correct way to post a reply to one. I apologize if I am doing this incorrectly as a new member. Thank you.Thank you for your reply. I have installed and run Ewido Security Suite. Here are the logs you asked for:Logfile of HijackThis v1.99.1Scan saved at 9:28:31 PM, on 5/22/2006Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)Running processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\spoolsv.exeC:\WINDOWS\Explorer.EXEC:\WINDOWS\System32\PackethSvc.exeC:\Program Files\Common Files\Acronis\Schedule2\schedul2.exeC:\Program Files\Compaq\Compaq Advisor\bin\compaq-rba.exeC:\Program Files\Common Files\Real\Update_OB\evntsvc.exeC:\Program Files\Java\jre1.5.0_06\bin\jusched.exeC:\WINDOWS\system32\Smtray.exeC:\WINDOWS\system32\pctspk.exeC:\Program Files\Common Files\InstallShield\UpdateService\issch.exeC:\Program Files\Compaq\Easy Access Button Support\StartEAK.exeC:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exeC:\Program Files\ActiveTracker 2.0 for Outlook Express\ReadNotify.exeC:\Program Files\RNmail\rn.exeC:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exeC:\PROGRA~1\mcafee.com\agent\mcagent.exeC:\Program Files\McAfee.com\VSO\mcvsshld.exeC:\Program Files\McAfee.com\VSO\oasclnt.exeC:\PROGRA~1\mcafee.com\mps\mscifapp.exeC:\Program Files\QuickTime\qttask.exeC:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exeC:\Program Files\Acronis\TrueImageHome\TrueImageMonitor.exeC:\Program Files\Acronis\TrueImageHome\TimounterMonitor.exeC:\Documents and Settings\Fred\Desktop\Spyware programs\ewido anti-malware\ewidoctrl.exeC:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exeC:\Program Files\Compaq\Easy Access Button Support\CPQEADM.EXEC:\Program Files\Yahoo!\Messenger\ypager.exeC:\Program Files\MSN Messenger\msnmsgr.exeC:\COMPAQ\CPQINET\CPQInet.exeC:\WINDOWS\WinXPLoad.exeC:\Compaq\EAKDRV\EAUSBKBD.EXEc:\progra~1\mcafee.com\vso\mcvsescn.exeC:\Program Files\AIM95\aim.exeC:\Program Files\WinTools\RAM Saver Pro\ramsaverpro.exeC:\ACT\act.exeC:\PROGRA~1\Compaq\EASYAC~1\BttnServ.exec:\program files\mcafee.com\agent\mcdetect.exec:\PROGRA~1\mcafee.com\vso\mcshield.exeC:\PROGRA~1\ICQ\ICQ.exec:\PROGRA~1\mcafee.com\agent\mctskshd.exeC:\PROGRA~1\McAfee.com\PERSON~1\MpfService.exeC:\WINDOWS\System32\nvsvc32.exeC:\Program Files\Photodex\ProShowGold\ScsiAccess.exeC:\WINDOWS\System32\svchost.exec:\progra~1\mcafee.com\vso\mcvsftsn.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\fxssvc.exeC:\Program Files\Messenger\msmsgs.exeC:\PROGRA~1\McAfee.com\PERSON~1\MpfAgent.exeC:\WINDOWS\system32\wuauclt.exeC:\WINDOWS\System32\svchost.exeC:\Documents and Settings\Fred\Desktop\Spyware programs\HIJACK.exe\HijackThis.exeR0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.everbank.comR1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://red.clientapps.yahoo.com/customize/...://my.yahoo.comR1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://red.clientapps.yahoo.com/customize/...//www.yahoo.comR1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/...rch/search.htmlR1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/...//www.yahoo.comR0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.everbank.comR0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/...//www.yahoo.comR1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by CompaqR1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.r5.attbi.comN2 - Netscape 6: user_pref("browser.startup.homepage", "http://home.netscape.com/"); (C:\Documents and Settings\Fred\Application Data\Mozilla\Profiles\default\gtj6pre5.slt\prefs.js)N2 - Netscape 6: user_pref("browser.search.defaultengine", "http://www.google.com/"); (C:\Documents and Settings\Fred\Application Data\Mozilla\Profiles\default\gtj6pre5.slt\prefs.js)O2 - BHO: CRnPluginSite Object - {0050A87F-CF26-41AE-9C0A-C32307C941CB} - C:\WINDOWS\system32\rnieplug.dllO2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dllO2 - BHO: McBrwHelper Class - {227B8AA8-DAF2-4892-BD1D-73F568BCB24E} - c:\program files\mcafee.com\mps\mcbrhlpr.dllO2 - BHO: McAfee PopupKiller - {3EC8255F-E043-4cae-8B3B-B191550C2A22} - c:\program files\mcafee.com\mps\popupkiller.dllO2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dllO2 - BHO: UberButton Class - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dllO2 - BHO: YahooTaggedBM Class - {65D886A2-7CA7-479B-BB95-14D1EFB7946A} - C:\Program Files\Yahoo!\Common\YIeTagBm.dllO2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dllO2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.03.0000.1005\en-xu\stmain.dllO2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dllO2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dllO2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\MSN Toolbar\01.02.5000.1021\en-us\msntb.dllO2 - BHO: &RN_Object - {E6B48BC7-4EA9-4643-A4B3-BB7C4F69287A} - C:\Program Files\RNmail\RN_IE_Add_On.dllO2 - BHO: (no name) - {F12B7581-4D3A-401C-89E8-41AA7A51B7A3} - (no file)O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\MSN Toolbar\01.02.5000.1021\en-us\msntb.dllO3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dllO3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dllO3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dllO3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dllO4 - HKLM\..\Run: [WinXPLoad] Rundll32 LoadDll,LoadExe WinXPLoad.exeO4 - HKLM\..\Run: [WCOLOREAL] "C:\Program Files\COMPAQ\Coloreal\coloreal.exe"O4 - HKLM\..\Run: [TkBellExe] C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe -osbootO4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exeO4 - HKLM\..\Run: [srmclean] C:\Cpqs\Scom\srmclean.exeO4 - HKLM\..\Run: [Smapp] Smtray.exeO4 - HKLM\..\Run: [PCTVOICE] pctspk.exeO4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initializeO4 - HKLM\..\Run: [Mirabilis ICQ] C:\PROGRA~1\ICQ\ICQNet.exeO4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -startO4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startupO4 - HKLM\..\Run: [egktkous] C:\WINDOWS\system32\qpdjrl.exeO4 - HKLM\..\Run: [CPQEASYACC] C:\Program Files\Compaq\Easy Access Button Support\StartEAK.exeO4 - HKLM\..\Run: [AdaptecDirectCD] C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exeO4 - HKLM\..\Run: [ActiveTracker for Outlook Express] C:\Program Files\ActiveTracker 2.0 for Outlook Express\ReadNotify.exeO4 - HKLM\..\Run: [RNmail] "C:\Program Files\RNmail\rn.exe" /path "C:\Program Files\RNmail"O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exeO4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exeO4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\McUpdate.exeO4 - HKLM\..\Run: [VSOCheckTask] "C:\PROGRA~1\McAfee.com\VSO\mcmnhdlr.exe" /checktaskO4 - HKLM\..\Run: [VirusScan Online] C:\Program Files\McAfee.com\VSO\mcvsshld.exeO4 - HKLM\..\Run: [OASClnt] C:\Program Files\McAfee.com\VSO\oasclnt.exeO4 - HKLM\..\Run: [MPSExe] c:\PROGRA~1\mcafee.com\mps\mscifapp.exe /embeddingO4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottimeO4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exeO4 - HKLM\..\Run: [TrueImageMonitor.exe] C:\Program Files\Acronis\TrueImageHome\TrueImageMonitor.exeO4 - HKLM\..\Run: [AcronisTimounterMonitor] C:\Program Files\Acronis\TrueImageHome\TimounterMonitor.exeO4 - HKLM\..\Run: [Acronis Scheduler2 Service] "C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe"O4 - HKLM\..\RunOnce: [Compaq_RBA] C:\Program Files\Compaq\Compaq Advisor\bin\compaq-rba.exe -zO4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quietO4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /backgroundO4 - HKCU\..\Run: [CUCore Agent] "C:\PROGRA~1\COMMON~1\FIRSTV~1\ConfAgent.exe /minimize"O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM95\aim.exe -cnetwait.odlO4 - HKCU\..\Run: [Startup Manager] C:\Documents and Settings\Fred\Application Data\Systweak\ASO 2\smstartUp manager.exeO4 - Startup: ACT! Speed Loader.lnk = C:\ACT\act.exeO4 - Startup: AOL Instant Messenger.lnk = C:\Program Files\AIM95\aim.exeO4 - Global Startup: RAM Saver Pro.lnk = C:\Program Files\WinTools\RAM Saver Pro\ramsaverpro.exeO8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.htmlO8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar1.dll/cmwordtrans.htmlO8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htmO8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.htmlO8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar1.dll/cmcache.htmlO8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.htmlO8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar1.dll/cmtrans.htmlO8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htmO8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htmO8 - Extra context menu item: Yahoo! &SMS - file:///C:\Program Files\Yahoo!\Common/ycsms.htmO9 - Extra button: ReadNotify - {0050A87F-CF26-41AE-9C0A-C32307C941CB} - C:\WINDOWS\system32\rnieplug.dllO9 - Extra 'Tools' menuitem: ReadNotify - {0050A87F-CF26-41AE-9C0A-C32307C941CB} - C:\WINDOWS\system32\rnieplug.dllO9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dllO9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dllO9 - Extra button: Active Tracker - {217CCFE3-21DE-4559-B11A-BC8840EB15DD} - C:\Program Files\RNmail\RN_IE_Add_On.dllO9 - Extra 'Tools' menuitem: Active Tracker... - {217CCFE3-21DE-4559-B11A-BC8840EB15DD} - C:\Program Files\RNmail\RN_IE_Add_On.dllO9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dllO9 - Extra button: ICQ Pro - {6224f700-cba3-4071-b251-47cb894244cd} - C:\PROGRA~1\ICQ\ICQ.exeO9 - Extra 'Tools' menuitem: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\PROGRA~1\ICQ\ICQ.exeO9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLLO9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM95\aim.exeO9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dllO9 - Extra button: eBay - Homepage - {EF79EAC5-3452-4E02-B8BD-BA4C89F1AC7A} - C:\Program Files\IrfanView\Ebay\Ebay.htmO9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exeO9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exeO9 - Extra button: Support - {FEEECA39-6B9B-4FA3-AC7F-5CE09FEDD826} - C:\Program Files\Internet Explorer\SIGNUP\Presario.htm (HKCU)O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dllO14 - IERESET.INF: START_PAGE_URL=http://store.presario.net/scripts/redirectors/presario/storeredir2.dll?s=consumerfav&c=3c01&lc=0409O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CABO16 - DPF: {200B3EE9-7242-4EFD-B1E4-D97EE825BA53} (VerifyGMN Class) - http://h20270.www2.hp.com/ediags/gmn/insta...staller_gmn.cabO16 - DPF: {24D1BDCE-D835-11D6-BF84-0050047EA0E7} (BlueStream_Flash Class) - http://www.rovion.com/Controls/Rovion.cabO16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/shared/m...96/mcinsctl.cabO16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} - http://207.188.7.150/01fecf0b8eec4e9f4300/netzip/RdxIE2.cabO16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/...b?1120534457187O16 - DPF: {7A32634B-029C-4836-A023-528983982A49} - http://fdl.msn.com/public/chat/msnchat42.cabO16 - DPF: {7D1E9C49-BD6A-11D3-87A8-009027A35D73} (Yahoo! Audio UI1) - http://chat.yahoo.com/cab/yacsui.cabO16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo Class) - http://us.dl1.yimg.com/download.yahoo.com/.../ymmapi_416.dllO16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/shared/m...,26/mcgdmgr.cabO16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) - https://gtbk.webex.com/client/v_mywebex-t20...ort/ieatgpc.cabO16 - DPF: {E87A6788-1D0F-4444-8898-1D25829B6755} - http://fdl.msn.com/public/chat/msnchat4.cabO16 - DPF: {F5C90925-ABBF-4475-88F5-8622B452BA9E} (Compaq System Data Class) - http://wwemail.support.hp.com/fd2/objects/SysQuery.cabO17 - HKLM\System\CCS\Services\Tcpip\..\{14E48CE6-B79E-4CF0-947E-CF2C43C8C10E}: NameServer = 68.87.72.130,68.87.77.130O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dllO23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Acronis - C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exeO23 - Service: Compaq Advisor (Compaq_RBA) - NeoPlanet - C:\Program Files\Compaq\Compaq Advisor\bin\compaq-rba.exeO23 - Service: ewido security suite control - ewido networks - C:\Documents and Settings\Fred\Desktop\Spyware programs\ewido anti-malware\ewidoctrl.exeO23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exeO23 - Service: McAfee WSC Integration (McDetect.exe) - McAfee, Inc - c:\program files\mcafee.com\agent\mcdetect.exeO23 - Service: McAfee.com McShield (McShield) - McAfee Inc. - c:\PROGRA~1\mcafee.com\vso\mcshield.exeO23 - Service: McAfee Task Scheduler (McTskshd.exe) - McAfee, Inc - c:\PROGRA~1\mcafee.com\agent\mctskshd.exeO23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exeO23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee Corporation - C:\PROGRA~1\McAfee.com\PERSON~1\MpfService.exeO23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exeO23 - Service: Virtual NIC Service (PackethSvc) - America Online, Inc. - C:\WINDOWS\System32\PackethSvc.exeO23 - Service: PCTEL Speaker Phone (Pctspk) - Unknown owner - C:\WINDOWS\system32\pctspk.exeO23 - Service: ScsiAccess - Unknown owner - C:\Program Files\Photodex\ProShowGold\ScsiAccess.exeO23 - Service: Serv-U FTP Server (Serv-U) - Unknown owner - C:\windows\system32\drivers\intel\svchost.exe (file missing)O23 - Service: System (system) - Unknown owner - c:\windows\system32\drivers\intel\svrany.exe---------------------------------------------------------ewido anti-malware - Scan report---------------------------------------------------------+ Created on: 9:10:31 PM, 5/22/2006+ Report-Checksum: 7B615D91+ Scan result::mozilla.6:C:\Documents and Settings\Fred\Application Data\Mozilla\Profiles\default\gtj6pre5.slt\cookies.txt -> TrackingCookie.2o7 : Cleaned with backup:mozilla.7:C:\Documents and Settings\Fred\Application Data\Mozilla\Profiles\default\gtj6pre5.slt\cookies.txt -> TrackingCookie.2o7 : Cleaned with backup:mozilla.8:C:\Documents and Settings\Fred\Application Data\Mozilla\Profiles\default\gtj6pre5.slt\cookies.txt -> TrackingCookie.2o7 : Cleaned with backup:mozilla.49:C:\Documents and Settings\Fred\Application Data\Mozilla\Profiles\default\gtj6pre5.slt\cookies.txt -> TrackingCookie.Overture : Cleaned with backup:mozilla.50:C:\Documents and Settings\Fred\Application Data\Mozilla\Profiles\default\gtj6pre5.slt\cookies.txt -> TrackingCookie.Overture : Cleaned with backup:mozilla.51:C:\Documents and Settings\Fred\Application Data\Mozilla\Profiles\default\gtj6pre5.slt\cookies.txt -> TrackingCookie.Overture : Cleaned with backup:mozilla.71:C:\Documents and Settings\Fred\Application Data\Mozilla\Profiles\default\gtj6pre5.slt\cookies.txt -> TrackingCookie.Zedo : Cleaned with backup:mozilla.113:C:\Documents and Settings\Fred\Application Data\Mozilla\Profiles\default\gtj6pre5.slt\cookies.txt -> TrackingCookie.Qksrv : Cleaned with backupC:\Documents and Settings\Fred\Cookies\[email protected][1].txt -> TrackingCookie.2o7 : Cleaned with backupC:\Documents and Settings\Fred\Cookies\[email protected][1].txt -> TrackingCookie.2o7 : Cleaned with backupC:\Documents and Settings\Fred\Cookies\[email protected][1].txt -> TrackingCookie.Pointroll : Cleaned with backupC:\Documents and Settings\Fred\Cookies\[email protected][2].txt -> TrackingCookie.Ru4 : Cleaned with backupC:\Documents and Settings\Fred\Cookies\[email protected][1].txt -> TrackingCookie.2o7 : Cleaned with backupC:\Documents and Settings\Fred\Cookies\[email protected][1].txt -> TrackingCookie.Liveperson : Cleaned with backupC:\Documents and Settings\Fred\Cookies\[email protected][1].txt -> TrackingCookie.Statcounter : Cleaned with backupC:\Documents and Settings\Fred\Desktop\1\NukeNabber\nukenabber.exe -> Not-A-Virus.NetTool.Win32.NukeNabber.21 : Cleaned with backupC:\Documents and Settings\Fred\Desktop\gtm lowe 3\NukeNabber\nukenabber.exe -> Not-A-Virus.NetTool.Win32.NukeNabber.21 : Cleaned with backupC:\Program Files\AWS\WeatherBug\MiniBugTransporter.dll -> Adware.Aws : Cleaned with backupC:\Program Files\Full Disclosure 3.0\FDWin32\WINNET32.exe -> Heuristic.Win32.Dialer : Cleaned with backupC:\WINDOWS\Downloaded Program Files\CONFLICT.1\SbCIe028.dll -> Adware.SideStep : Cleaned with backupC:\WINDOWS\Downloaded Program Files\SbCIe028.dll -> Adware.SideStep : Cleaned with backupC:\WINDOWS\java\rconnect.conf -> Backdoor.Zcrew : Cleaned with backupC:\winnt\system32\dhcp\files\jilt -> Backdoor.SdBot.ry : Cleaned with backupC:\winnt\system32\dhcp\files\temp -> Backdoor.SdBot.ry : Cleaned with backup::Report End

RELEVANCY SCORE 200
Preferred Solution: Windwos Explorer Has Encountered A Problem And Must Close, Dr Watson Has Encountered A Problem And Must Close, Problem Occurs W...

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: Windwos Explorer Has Encountered A Problem And Must Close, Dr Watson Has Encountered A Problem And Must Close, Problem Occurs W...

Please continue in this thread. http://www.bleepingcomputer.com/forums/t/53295/windwos-explorer-has-encountered-a-problem-and-must-close-dr-watson-has-encountered-a-problem-and-must-close/Thanks.

Read other 1 answers
RELEVANCY SCORE 244.8

Was told by HP support to run AdAware, CW Shreeder and Spy Subtract. Problem persisted. Ran SpyBot search & destroy which didn't fix the problem. Here is my Hijack this log. I am also experiencing at times that Standby mode can not occurr due to some device driver. The screen is frozen. I reboot. Go to desktop screen saver, hit apply, ok and it is fine until it happens randomly.Hope you can help.Randy BreyerLogfile of HijackThis v1.99.1Scan saved at 10:46:53 PM, on 5/21/2006Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)Running processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\spoolsv.exeC:\WINDOWS\Explorer.EXEC:\WINDOWS\System32\PackethSvc.exeC:\Program Files\Compaq\Compaq Advisor\bin\compaq-rba.exeC:\Program Files\Common Files\Real\Update_OB\evntsvc.exeC:\Program Files\Java\jre1.5.0_06\bin\jusched.exeC:\WINDOWS\system32\Smtray.exeC:\WINDOWS\system32\pctspk.exeC:\Program Files\Common Files\InstallShield\UpdateService\issch.exeC:\Program Files\Compaq\Easy Access Button Support\StartEAK.exe... Read more

A:Windwos Explorer Has Encountered A Problem And Must Close, Dr Watson Has Encountered A Problem And Must Close

Hi and welcome to Bleeping Computer! My name is Sam and I will be helping you. Please download Ewido Security Suite it is a trial version of the program.Install ewido security suiteWhen installing, under "Additional Options" uncheck "Install background guard" and "Install scan via context menu".Launch ewido, there should be an icon on your desktop double-click it.The program will now go to the main screenYou will need to update ewido to the latest definition files.On the left hand side of the main screen click updateThen click on Start UpdateThe update will start and a progress bar will show the updates being installed.If you are having problems with the updater, you can use this link to manually update ewido.http://www.ewido.net/en/download/updates/Once the updates are installed do the following:Click on scannerClick on Complete System Scan and the scan will begin.While the scan is in progress you will be prompted to clean files, click OKWhen it asks if you want to clean the first file, put a check in the lower left corner of the box that says "Perform action on all infections" then choose clean and click OK.Once the scan has completed, there will be a button located on the bottom of the screen named Save reportClick Save report.Save the report .txt file to your desktop.Now close ewido security suite.Reboot your computer and post a new hijackthis log and the log from Ewido.

Read other 27 answers
RELEVANCY SCORE 161.6

Windows XP Explorer is crashing with (2) instances open and drilling down (3) levels within 'My Documents'. interestingly, one folder (thumbnail view) lacks file names.

i have scanned for malware with Spybot S&D and Malwarebytes, run a full CHKDISK and "SFC /scannow", AVAST boot-time scan, and selective startup clean boot. I cannot run System Restore. Going on four hours to run GMER, which seems odd.

i have a 2007 Dell Latitude D520 laptop; it has a hidden diagnostics partition but did not ship with XP restore media. Error message:

AppName: explorer.exe
AppVer: 6.0.2900.5512
ModName: ntdll.dll
ModVer: 5.1.2600.5755
Offset: 0001b21a

----------------------------------------------------

DDS (Ver_10-12-12.02) - NTFSx86
Run by TR Herzog at 12:21:00.95 on Mon 01/03/2011
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_22
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2038.1260 [GMT -5:00]

AV: avast! Antivirus *Enabled/Updated* {7591DB91-41F0-48A3-B128-1A293FD8233D}
FW: ZoneAlarm Firewall *Disabled*

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
svchost.exe
svchost.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\Program Files\Alwil Software\Avast5\AvastSvc... Read more

A:XP: Win Explorer has encountered a problem and needs to close

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review your topic an do their best to resolve your issues.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Follow the instructions that pop up for posting... Read more

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RELEVANCY SCORE 161.6

Everytime I log onto internet explorer on my laptop, my homepage, Google, comes up just fine, but as soon as I try to go to another site or google anything, I get the message that explorer has encountered a problem and needs to close. Explorer was working just fine until I deleted Win Media Player 11 in favor of the older but more user-friendly version 10. I believe that both of these programs run exclusive of each other, yet my problem occured immediately after deleting wmp11. I deleted 2 other programs as directed my microsoft in their faq section, I don't remember what they were called. After the problem began, I also tried rolling explorer from ver. 7 to ver. 6 to see if maybe that would make a difference. None. I should note that right after rolling wmp11, I was able to visit about 3-4 sites before getting the error message, and this was possible about 3 times. Now I can't get further than the homepage.

Can anyone help me in my quest of being able to google anything at anytime, rather than waiting to come home to the desktop? I don't know if more information is required than what I have provided. I would appreciate any help. Thanks.
 

A:Explorer has encountered a problem and needs to close.

Try a Sevices repair.

Type SFC /SCANNOW into the RUN command.

Have your Window CD Handy.

May take a while {40 minutes or so} dpending on your Hardware.

Hopefully that will do the trick.
 

Read other 5 answers
RELEVANCY SCORE 161.6

A client's PC keeps popping up this error whenever I try to browse file folders, or install applications.
This issue does not occur in safe mode.
PC is running Windows XP Professional on SP3.

I first issue I found on the PC was that McAfee was completely corrupted, I.e. upon startup, clicking on the tray icon yielded a white square where the McAfee interface would normally display, and the application would not load at all. There was also a pop up that McAfee Service Host has encountered a problem and needs to close. I assumed somehow the installation had corrupted and tried to uninstall the application, however, ran into the explorer issue.
Further investigation found there was a kavo item being triggered during startup. After following instructions online to remove all traces of the worm, I also ran the McAfee software removal tool to uninstall McAfee (note all this could only take place in safe mode).

As of now, I'm left with the explorer.exe issue, which I still am unable to resolve. Any help would be greatly appreciated. Thank you.
 

A:Explorer.exe has encountered a problem and needs to close

The only sensible solution in my opinion is a clean re-install.

Others might say try sfc /scannow. Or on XP a repair installation is possible which does not replace existing data and (many) settings.
 

Read other 3 answers
RELEVANCY SCORE 161.6

I was surfing the net 3 hours ago and started getting pop up ads and then my computer froze up, so I restarted and now I am getting these two errors which is very annoying cause the "Windows Explorer" error never goes away and along with the pop up ads.



RUNDLL Error loading C:\WINDOWS\System32\jihopadu.dll





Here is a hijack:


Logfile of HijackThis v1.99.1
Scan saved at 902 PM, on 3/22/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.20978)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\System32\svchost.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\Nexon\Mabinogi\npkcmsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\PnkBstrA.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\Tablet.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\Program Files\AVG\AVG8\avgcsrvx.e... Read more

A:Explorer has encountered a problem and needs to close.

Hello and Welcome to TSF.

We no longer use HijackThis as our initial analysis tool.

You are using an outdated version of HijackThis. Please uninstall HijackThis 1.99.1 in the Add or Remove Programs section of your Control Panel and delete your current version.

------------------------------------------------------

We want all our members to perform the steps outlined in the link I'll give you below, before posting for assistance. There's a sticky at the top of this forum, and a
Quote:




Having problems with spyware and pop-ups? First Steps




link at the top of each page.

------------------------------------------------------

Please follow our pre-posting process outlined here:

http://www.techsupportforum.com/f50/...lp-305963.html

After running through all the steps, you shall have a proper set of logs. Please post them in a new thread, as this one shall be closed.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.

Please note that the Virus/Trojan/Spyware Help forum is extremely busy, and it may take a while to receive a reply.

------------------------------------------------------

Read other 1 answers
RELEVANCY SCORE 160

Does anyone have a fix for this problem. This error message comes up on boot up and when closng it desktop restarts continuously and can't access desktop shortcuts. Before this happened I was having trouble with my searches being redirected from Google to Gomeo which is Malware. I ran RKill and Malwarebytes and I deleted all suggested infections. When I rebooted I immediately get this message theat internet explorer needs to close and so I do not have any desktop icons or toolbars to work from. I do not even have a start button

I am running Windows XP Media Center Edition with SP3

I would certainly prefer not to have to reload my OS and lose all of my current set up

A:Windows Explorer has encountered a problem and needs to close

Can you boot into Safe Mode?

Read other 9 answers
RELEVANCY SCORE 160

I'm on an Inspiron 6000 running Windows XP Professional

"Windows Explorer has encountered a problem and needs to close
We are sorry for this problem"

Every time I boot up I get this error within 20 seconds.

Windows will then reset and give me the same error over and over until I force the computer off by pressing the power button.

Error signture:
AppName: Explorer.exe
AppVer: 6.0.2900.5512
ModName: msctf.dll
ModVer: 5.1.2600.5512
offset: 0002fec5

I also see explorer.exe application error
0x7474fec6 performance memory at "0x00000000". The memory could not be "written".

I also get:
Microsoft intel type pro
Microsoft inteltype pro has encountered a problem and needs to close.

and

Intel Framework MFC Application.
Intel Framework MFC Application has encountered a problem and needs to close.

and

Blue screen of death
Stop: 0x000000f4 (0x00000003, 0x869873c8, 0x8698753c, 0x805fb1d6)

When troubles began, and I could still operate in normal made (not safe mode) I ran CCleaner and AVG.

When I became limited to safe mode today, i tried clearing out some disk space by deleting some old files, uninstalled several programs (AVG, for example) and ran disc defragmentaion. I also tried to restore the system to the last functioning date.

I can operate in safe mode, generally. But sometimes I'll even get the above explorer error and have to shut down there too. Help!!!

A:Windows Explorer has encountered a problem and needs to close

Go to disk management...take a screenshot and attach it in your next post.Let's try this.Download/install BlueScreenView, http://www.nirsoft.net/utils/blue_screen_view.html.Double-click BlueScreenView.exe file.When scanning is done, Edit/Select All...then File/Save Selected Items.Save the report as BSOD.txt.Open BSOD.txt in Notepad, copy all content and paste it into your next reply.Louis

Read other 5 answers
RELEVANCY SCORE 160

Every time I run Windows Explorer it error off; most of the time before it opens with the following error:

Windows Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.

AppName: explorer.exe AppVer: 6.0.2900.3156 ModName: ntdll.dll
ModVer: 5.1.2600.2180 Offset: 000118d0

The following is my HiJackThis log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 3:27:45 AM, on 6/22/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\WINDOWS\system32\wuauclt.exe
C:\windows\system\hpsysdrv.exe
C:\WINDOWS\... Read more

A:Windows Explorer has encountered a problem and needs to close.

Read other 16 answers
RELEVANCY SCORE 160

I'm receiving that ominous message periodically. It was really bad for a while, where I really couldn't use my PC. Took it to a friend, and he basically cleaned out my StartUp folder to the absolute necessities, which really helped. I know that many tech people frown upon it, but I have SpeedUpMyPC, which I run daily, and Registry Booster and PCOnPoint, which I run weekly. In terms of security, I use SpywareDoctor, SpywareBlaster, and AVG, which I keep updated and run at least weekly. I've disabled Script Debuggers in IE and Firefox, my default browser. I use Eudora for my email. I've also ran Shexview, but really don't know what needs disabling. The only thing I did disable was AmericaOnline, because I don't use it. Usually, a couple of reboots will do away with the problem for a while, but it's really aggravating. Is there anything I could run that would identify the problem? BTW - I'm a loyal Tapwave Zodiac user, and sync it to my PC through a USB charger/cradle.

A:Windows Explorer has encountered a problem and needs to close

What tasks are you doing when this error appears? This may/may not solve the problem http://support.microsoft.com/kb/293623.

Read other 19 answers
RELEVANCY SCORE 160

no matter what i do, each time i try to go from site to another or to close a site, i get the message saying that IE has encountered a problem and needs to close. you are then prompted to notify Microsoft of the problem.

i have uninstalled, reinstalled and was advised to come to this forum from the malware forum.

please someone help me.
 

A:HELP !! Internet Explorer has encountered a problem and needs to close

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RELEVANCY SCORE 160

Hello recently I started receiving internet explorer has encountered a problem and needs to close. I was not doing anything to get this.
Windows XP
SP2
IE6

I tried ran a virus scan and it did caught a trojan ctfmon.exe and it found and deleted it.
I also thought it had to do with this http://support.microsoft.com/kb/946627.

I installed the patch and it still comes up.
I also tried system restore and nothing worked. I am still getting this. I hate to have to re image my laptop. I am hoping someone can help me figure this out.

Any help will be greatly appreciated.
 

A:Internet explorer has encountered a problem and needs to close

Read other 6 answers
RELEVANCY SCORE 160

I have a problem.
First problem I had - no way to get to control panel. The control panel at start button was not there. While trying to work on this kept getting "can not access this have to be administrator" which I am. tried to restore and July was the first time I was able to try to restore. was not able to restore to any back date. someone said to do it in safe mode and that worked. Logged on and there was control panel. But now I can not access the internet. keep getting "encountered problem had to close". I am on another computer because it will only log on for 5 to 6 seconds. Please help if you can.
thanks.
 

A:Internet explorer Encountered problem has to close

Download 'ToolbarCop'

http://windowsxp.mvps.org/toolbarcop.htm

Remove the BHO's One by One and Check if the Problem GOes Away
 

Read other 3 answers
RELEVANCY SCORE 160

AppName: explorer.exe AppVer: 6.0.2900.2180 ModName: osmpegviddec.ax
ModVer: 1.0.0.0 Offset: 0000e16b

pls. help me with this thank you so much!
 

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RELEVANCY SCORE 160

I am using a computer with 2 OSs: Vista and XP. I don't use the C Drive (Vista) at all. My main drive is the D. I also have a WD Passport(1TB) and a WD MyBook (1TB) connected at all times. For the last several weeks on and off, and most recent every few minutes, I receive the "Windows Explorer has encountered a problem,etc." The Error Signature always contains a .dll: be it msvcrt.dll, devil.dll, ilu,dll...
Below is most recent HJT log from a minute ago:
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 11:07:17 AM, on 7/3/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
D:\WINDOWS\System32\smss.exe
D:\WINDOWS\system32\winlogon.exe
D:\WINDOWS\system32\services.exe
D:\WINDOWS\system32\lsass.exe
D:\WINDOWS\system32\nvsvc32.exe
D:\WINDOWS\system32\svchost.exe
D:\WINDOWS\System32\svchost.exe
D:\WINDOWS\system32\svchost.exe
D:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
D:\WINDOWS\system32\spoolsv.exe
D:\Program Files\Bonjour\mDNSResponder.exe
D:\Program Files\Spyware Doctor\BDT\BDTUpdateService.exe
D:\Program Files\Creative\Shared Files\CTDevSrv.exe
D:\Program Files\Spyware Doctor\pctsGui.exe
D:\Program Files\Java\jre6\bin\jq... Read more

A:Windows Explorer has encountered a problem and needs to close

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.Please take note:If you have since resolved the original problem you were having, we would appreciate you letting us know. If you are unable to create a log because your computer cannot start up successfully please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
If you are unsure about any of these characteristics just post what you can and we will guide you.Please tell us if you have your original Windows CD/DVD available.If you are unable to perform the steps we have recommended please try one more time and if unsuccessful alert us of such and we will design an alternate means of obtaining the necessary information.If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review your topic an do their best to resolve your issues.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply'... Read more

Read other 2 answers
RELEVANCY SCORE 160

I keep getting the error message "internet explorer has encountered a problem and needs to close" when I try to log in to websites (match.com for instance) It started after I tried to download a manual for piece of stereo gear... ( I didnt finish download ) .. but after that I had a new homepage... I changed that back to Google... but still keep getting these messages and cannot log in.... tried system restore.. but it failed.. thats what makes me think I loaded something malacious... so what do I do now. Im on Windows xp IE 8 . Thanks and Happy New Year to all!

A:internet explorer has encountered a problem and needs to close

Hi, Happy New Year to you too.

Not so happy for your computer though, I'm afraid,

It sounds like you need help with cleaning out malware, Please follow our pre-posting process outlined here:

NEW INSTRUCTIONS - Read This Before Posting For Malware Removal Help - Tech Support Forum

After running through all the steps, please post the requested logs in the Virus/Trojan/Spyware Help forum, not here.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.

Please note that the Virus/Trojan/Spyware Help forum is extremely busy, and it may take a while to receive a reply.

Read other 2 answers
RELEVANCY SCORE 160

Everytime i click on a folder such as my documents I get the message that says:

Windows Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.

can anyone help me on this problem, here are my Hijack this results:

Logfile of Trend Micro HijackThis v2.0.0 (BETA)
Scan saved at 16:20:35, on 04/05/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe
C:\WINDOWS\system32\ps2.exe
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\TrafficCounter\TrafficCounter.exe
C:\Program Files\MSN Messenger\usnsvc.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\explorer.exe
C:\WINDOWS\system32\msiexec.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\Owner\Desktop\HiJackThis_v2.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.c... Read more

A:Windows Explorer has encountered a problem and needs to close, please help

Read other 6 answers
RELEVANCY SCORE 160

Whenever i'm on my computer, about after 30 minutes i get this message of "internet explorer has encountered a problem and needs to close. we are sorry for the inconvenience" even when i don't do anything and it comes back like every minute.
I always need to restart my computer but it will happen again.
My operating system is windows xp.
 

A:internet explorer has encountered a problem and needs to close. we are sorry for the

I'd suggest performing a virus and malware scan.
 

Read other 3 answers
RELEVANCY SCORE 160

Hi i need helpi run home xp, and when i browse my files (sometime its not all the time that it crash) i got the msg that windows explorer need to be close i try to look for the repport but couldnt find it on c:document...So i try to find the shell prb but its hard because it does not crash all the timeI did post a hijack log athttp://www.bleepingcomputer.com/forums/ind...c=82780&hl= and my machine is clean Dave told me to post my prb herethx 4 the help in advancedelabro

A:Windows Explorer Has Encountered A Problem And Needs To Close

Did you try this topic of Microsoft support online?There is also HotFix.

Read other 6 answers
RELEVANCY SCORE 160

I have Internet explorer 7 windows xp sp2. intel celeran 1.3 ghx automatically receive Microsoft updates I run spybot , lava soft adware, Microsoft defender. I have symantec
virus and malware protection, i run Norton cleanup , Norton windoctor. Short
of cleaning history and temporary files(I rather not ) I've been on internet
explorer 7 about a month now. When I was on Internet explore 6 I would get
the same message. So I don't know if re-installing it would help.The detail
message is :

Faulting application iexplore.exe, version 7.0.6000.16441, faulting module
unknown, version 0.0.0.0, fault address 0x055d2045

I have no 3rd party addons. I already resolved the above subject with sun
java flash9b.ocx . I removed files google toolbar, weather channel desktop from start up. Short of deleting internet temp files & history files (I prefer not unless necesary)

Can anyone resolve this unknown faulting module. The rest of the dump :
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 69 65 78 ure iex
0018: 70 6c 6f 72 65 2e 65 78 plore.ex
0020: 65 20 37 2e 30 2e 36 30 e 7.0.60
0028: 30 30 2e 31 36 34 34 31 00.16441
0030: 20 69 6e 20 75 6e 6b 6e in unkn
0038: 6f 77 6e 20 30 2e 30 2e own 0.0.
0040: 30 2e 30 20 61 74 20 6f 0.0 at o
0048: 66 66 73 65 74 20 30 35 ffset 05
0050: 35 64 32 30 34 35 0d 0a 5d2045ll

ogfile of HijackThis v1.99.1
Scan saved at 4:19:22 PM, on 5/15/2007
Platform: Windows XP SP2 (WinNT 5.01.260... Read more

A:Internet explorer has encountered a problem and needs to close

Try a reinstall of IE?

This KB article might be a start - not exact match but did you try putting your error into Google? http://support.microsoft.com/kb/889389
 

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RELEVANCY SCORE 160

Hello, this is my first post. I needed some help with my Windows PC as this problem has been bugging me for months already. The problem goes like this: error messages like "WINDOWS EXPLORER HAS ENCOUNTERED A PROBLEM AND NEEDS TO CLOSE" randomly appears regardless of what action I was doing with the computer at that moment.

I've got Avira Premium Security Suite installed with firewall enabled and also have A-Squared Anti-malware installed. Both have not detected any viruses, worms, trojans, etc.. What exactly is the problem causing this error message to appear again and again? I have also ran CCleaner and fixed all issues, still the problem persists.

I shall show you all the HijackThis log file below:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2:21:48 PM, on 10/1/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16705)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Avira\Avira Premium Security Suite\sched.exe
C:\Program Files\Nitro PDF\Professional\NitroPDFPrinterMonitor.exe
C:\PROGRAM FILES\A-SQUARED ANTI-MALWARE\a... Read more

A:Windows Explorer has encountered a problem and needs to close

Hello, artlee
Welcome to TSF

My name is Billy O'Neal and I will be helping you. (Billy or Bill is fine, if you like.)
Please give me some time to look over your computer's log(s).
Please take note of the following:In the meantime, please refrain from making any changes to your computer.
Also, even if things appear to be running better, there is no guarantee that everything is finished. Please continue to check this forum post in order to ensure we get your system completely clean. We do not want to clean you part-way up, only to have the system re-infect itself. :)
If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.
Finally, please reply using the button in the lower left hand corner of your screen.
Old topics are closed after 3 days with no reply, and working topics are closed after 5 days. If for any reason you cannot complete instructions within that time, that's fine, just put a post here so that I know you're still here. We get a lot of people who simply leave, and if there is no contact for that amount of time I will have to assume you have "vanished" .
We need to run a Scan with DDSPlease download DDS, and save it to your desktop, from one of the following mirrors:This is a mirror
This is another mirror

Disable any type of "Script Blockers" or "Script Protection" installed on your s... Read more

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RELEVANCY SCORE 160

i keep on getting this problem when i try to right-click local disks C and D and removable storages. what should i do? please help.. thanks.

A:Windows Explorer has encountered a problem and needs to close.

http://www.helpwithwindows.com/techf...r-crashes.html

check out the tips on this webpage

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RELEVANCY SCORE 160

XP SP! IBM vista laptop recently was recently re-installed. No anti-virus and malware installed. Installed SP2 from Microsoft site.
Rebooted and now start menu, taskbar and desktop icons have disappeared. Only background is visible. Can access task manager.
Same thing occurs when booting in safe mode.

The modname mentioned in error report is kernel32.dll.

Any suggestions on a fix. Thanks

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RELEVANCY SCORE 160

Hi!

Just got a new PC with Windows XP Home SP3

When I use Internet Explorer 7 and go to the TISCAL website I get this message:

Internet explorer has encountered a problem and needs to close

Then I loose all tabs etc.

Every other website seems to be fine... just tiscali.

When I use firefox there is no problem

Any ideas??

Kind regards,

David.
 

A:Internet Explorer has encountered a problem and needs to close!!

UPDATE!!!!

The error i'm getting is:

AppName: iexplore.exe
AppVer: 7.0.6000.16791
ModName: ntdll.dll
ModVer: 5.1.2600.5512
Offset: 000374bS

Any ideas?

Kind regards,

David.
 

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RELEVANCY SCORE 160

I receive this message repeatedly. Also receive the same message concerning the DrWatson Postmortem Debugger. Can anyone help. I posted this message along with a Hijack This log file in the log file forum and nobody responded.
I would appreciate a response.

A:Windows Explorer has encountered a problem and needs to close.

Hi .

If you have an active post in the HJT forum, there's nothing anyone here can advise/suggest...in the best interests of solving your situation.
\
HJT logs are for malware issues...this is the XP forum. Until the malware thing is solved/clarified, it's best to follow the guidelines in that forum.

Louis

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RELEVANCY SCORE 160

when i go to some web pages like windows update, yahoo, or ebay i get this error message "internet explorer has encountered a problem and needs to close". I have tried all the sugjestions on the Microsoft site and any other sites i could find. If anyone know of a possible way to fix this please let me know. Please note that this happens with many programs like mozilla not just IE

Here is the error information:
AppName: iexplore.exe
AppVer: 6.0.2800.1106
ModName: unknown
ModVer: 0.0.0.0
Offset:00000000


when i go to some web pages like windows update, yahoo, or ebay i get this error message "internet explorer has encountered a problem and needs to close". I have tried all the sugjestions on the Microsoft site and any other sites i could find. If anyone know of a possible way to fix this please let me know.

Here is the error information:
AppName: iexplore.exe
AppVer: 6.0.2800.1106
ModName: unknown
ModVer: 0.0.0.0
Offset:00000000

___________________________________________________

Logfile of HijackThis v1.97.7
Scan saved at 11:29:36 AM, on 6/10/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Sy... Read more

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RELEVANCY SCORE 160

Hey everyone. Right after I connect to the Internet, I have been getting an error report coming up saying "Windows Explorer has encountered a problem and needs to close." This has been happening repeatedly. Anyone care to help me troubleshoot?
 

A:Windows Explorer Has Encountered a Problem and Needs to Close

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RELEVANCY SCORE 160

Hi, this is my first post on the Forum, so i hope i do it right! I hope someone out there can help please.
I've had my Packard Bell Home p.c. for a few months now. It's recently started giving random "WINDOWS EXPLORER HAS ENCOUNTERED A PROBLEM AND NEEDS TO CLOSE" error messages. One way i've found that often causes this is when using the START - Search-All Files and Folders facility (I usually insert something like MICKEY when i want to see if the fault will occur) though it can happen whenever it feels like it. The error signature data is as follows:-

APPNAME: explorer.exe
APPVER: 6.0.2900.2180
MODVER: 6.0.2900.2861
OFFSET: 0007 a21f (Note: this changes)
MOD NAME: wininet.dll
files:\DOCUME~1\BRIAN\LOCALS~1\Temp\97ca_appcompat.txt

I've got full ZONEALARM INTERNENT SECURITY SUITE, SPYBOT, AD-AWARE, WINDOWS DEFENDER - all are at the latest updates and come up clean. I'm using WINDOWS XP HOME SP2 with all the latest updates, plus Office 2000. I've also got CCLEANER - I ran an ISSUES scan and temporarily disabled everything without success.

I've run thru' the 5 STEP PROCESS on the HIGHJACKTHIS LOG HELP. Here's what happened:
Step 1: I used Zonealarm and Spybot, in Normal Mode. Hope this is o.k.

Step 2: I ran all six listed Anti-virus/spyware scans, in the order listed. TREND came up with "KEYL.SE.71724" (now deleted - though an internet search shows this could be a false alarm anyway). Also it came up with "RTF DOCUMENT LINKED TO TEMPLA... Read more

A:Windows Explorer Has Encountered A Problem And Needs To Close

Bump

Polybear

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RELEVANCY SCORE 160

i've installed the new internet explorer version 7 beta 3,
after i restarted the pc, it's appear to me an error msg telling me that's

----
Windows Explorer has encountered a problem and needs to close. We are sorry for the inconvernience.
To see what data this error report contains, click here

Error Signature ________________________________________________________________________
AppName: explorer.exe AppVer: 6.0.2900.2096 ModName: kernel32.dll
ModVer: 5.1.2600.2096 Offset: 0001ddf1
Reporting Details ______________________________________________________________________
This error report includes: inforamation regarding the condition of Windows Explorer when
the problem occurred; the opreating system version and computer hardware in use; your
Digital Product ID, wich could be used to identify your license; and the internet
Protocol (P) adress of your computer.
We do not intentionally collect your files, name, address, email address or any other
form of personally identifiable information, Howver, the error report could contain
customer-specific information such as date from open files, While this informations
could potentaially be used to determine your identity, if present, it will not be used.
The data that we collect will only be used to fix the problem. if more information is
available, we'll tell you when you report the problem. This error report will be sent
using a secure connection to a database with limited access ... Read more

A:Windows Explorer has encountered a problem and needs to close

Hi mdsoft

Quick-fix try =
1) Use Add-Remove in Control Panel to revert to IE 6.
2) If you still receive that error message, use System Restore to just before you installed IE7


If that works, and you still want to try IE7, visit Windows Update, and install all Critical Updates pending, as well as one in the "Optional" updates category that helps with some IE7 problems with http [view the "Details" option to see which one]. Then you can try IE7 again if you wish. If you are using peer-to-peer software, be aware that your exposure risk to malware is fairly high - and take the usual precautions (firewall, antivirus, antispyware -- and do some "thorough" setting scans).

Best of luck
. . . Gary

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RELEVANCY SCORE 160

Hi,I'm having problems when navigating to folders on my harddrive. An error message: "Windows Explorer has encountered a problem and needs to close" Keeps occuring, followed by: "DrWatson Postmortem Debugger has encountered a problem and needs to close". I have ran an antivirus check with Kaspersky and all my definitions are up to date. I have also ran Spyware checks with Spyware doctor and adaware, and deleted anything that has come up. I have also ran shexview and turned off any extentions one by one that have been created since the problem first occured. I've also tried a systme restore but it keeps coming up failed no matter how far i take it back. This is extremely frustrating as i have to Control-alt-delete constantly to end task the folder when it happens as my comnputer becomes non-responsive. PLease find below my hijackthis log, any help would be greatly appreciated as i'm at my wits end. I've started backing up my files to dvd in anticipation of having to reformat my harddrive-please help.Logfile of HijackThis v1.99.1Scan saved at 11:45:03, on 03/12/2006Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)Running processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\csrss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\Ati2evxx.exeC:\WI... Read more

A:Windows Explorer Has Encountered A Problem And Needs To Close

Welcome to the BleepingComputer forum. We are currently studying your log and will have instructions for you shortly. Thank you for your patience.

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RELEVANCY SCORE 160

Does anyone have a fix for this problem. This error message comes up on boot up and when closng it desktop restarts continuously and can't access desktop shortcuts.
 

A:Windows Explorer has encountered a problem and needs to close

DB135 said:

Does anyone have a fix for this problem. This error message comes up on boot up and when closng it desktop restarts continuously and can't access desktop shortcuts.Click to expand...
Start your computer in safe mode by continually tapping the F8 key after you turn on your computer and then use your up or down arrow key to select safe mode and then hit the enter key.

Once it is running you have a better chance of diagnosing it.

IF it will run in safe mode access the event viewer under administrative tools and look at what is listed under "application". You will be looking for the most recent ones that are the red circle with the white X in it.

Click on the icon to copy that info in that error to the clipboard and paste it here.

.
 

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RELEVANCY SCORE 160

Hi

I am running IE 7 and seem to encounter several error messages about IE having to close. Does anyone know what this is about, and ways to fix it?

Also, I am trying to find the correct forum in which to post a problem about "Click here to activate and use" when trying to play a media file in explorer.

Thanks
Nat

A:Internet Explorer Has Encountered A Problem A Needs To Close

am running IE 7 and seem to encounter several error messages about IE having to close. Does anyone know what this is about, and ways to fix it? Please do the following : Go to START RUN and type eventvwr and post the messages with red crosses. There could a lot of issues causing that, so posting the error messages will help us identify the problem. Also, I am trying to find the correct forum in which to post a problem about "Click here to activate and use" when trying to play a media file in explorer. Please post that in the Audio and Video forum eventhough that also could be browser related. Think this error coincide with the error messages you get while using IE7

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RELEVANCY SCORE 160

an error message saying this comes up when i use some sites and when i tried to make a new system restore point a similar thing came up:

Internet explorer has encountered a problem with an add-on and needs to close
File: mshtml.dll
Company name: Microsoft corporation
Description: Microsoft (R) HTML viewer

any help would be appreciated
 

A:Internet explorer has encountered a problem with an add-on and needs to close

Here is a good page for the mshtml.dll errors

http://www.colba.net/~hlebo49/ermshtml.htm
 

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RELEVANCY SCORE 160

HI! Whenever I open My Documents then my Downloads Folder after a few seconds it says "Windows Explorer has encountered a problem and needs to close. We are sorry for the inconvenience."

Error Signature:
AppName: explorer.exe AppVer: 6.0.2900.2180 ModName: clvsd.ax
ModVer: 6.0.0.3614 Offset: 00040920

Pls help! I tried to do this http://www.free-codecs.com/guides/Ho...d_AX_files.htm, but nothing happens, same thing.

Thanks for the time.

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RELEVANCY SCORE 160

Hi Guys,
I have a Windows XP system and I receive the message upon System Start Up:

"Windows Explorer has encountered a problem and needs to close. We are sorry for the inconvenience."
After hitting the "click here" link, it reads:

"Error signature -- EventType : InPageError P1 : c000009c P2 : 00000003"

Then, after clicking "To view technical information about the error report, click here," it reads:
C:\DOCUME~1\Deb\LOCALS~1\Temp\WER00ea.dir00\explorer.exe.mdmp
C:\DOCUME~1\Deb\LOCALS~1\Temp\WER00ea.dir00\appcompat.txt

Besides receiving this message on starting up, I also receive it other time. Also, I am not able to shut down the computer manually, because I am not able to click on Start menu. So every time I have to take out the battery to turn it off.

Do I need to reboot the computer or what should I do? I am not a computer expert. Also, I have tons of pic in the D drive and I don't want to loose that. Now the computer is so slow that I am not able to transfer it. I really appreciate your help.

I am not sure if this thread is in the wrong place, please let me know where it is supposed to be or move it there -- just let me know when it is moved.

Thank you for any help for this specific problem. So far it's just been an annoyance since everything works for the most part.

A:Windows Explorer has encountered a problem and needs to close.

Hi Dust,

Can you boot in to Safe Mode at all? If so, do you have the same issues?

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Windows 2000 / XP users:

As the computer is booting, tap the "F8 key" continuously until you get the "Windows Advanced Options" menu. Use your arrow keys to move to "Safe Mode" and press your Enter key.

Trouble Getting into Windows 2000 or Windows XP Safe mode - If after several attempts you are unable to get into Windows 2000 or Windows XP Safe Mode as the computer is booting into Windows, turn off your computer. When the computer is turned on the next time Windows should notice that the computer did not successfully boot and give you the Safe Mode screen.

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RELEVANCY SCORE 160

When ever I right click on on the start button and click on explore I get the message "Windows Explorer has encountered a problem and needs to close." and I get the error signature:

AppName: explorer.exe AppVer: 6.0.2900.3156 ModName: shgina.dll
ModVer: 6.0.2900.2180 Offset: 00003f60

Same thing happens when I try to upload something, it seem to happen when I explore My Computer.

Things I did to try correcting the problem:

system restore
full scan using Avast free

Thanks for the help guys!!!

A:Windows Explorer has encountered a problem and needs to close.

See if this article helps:
http://mcpmag.com/articles/2005/10/1...one-wrong.aspx

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RELEVANCY SCORE 160

Hi,
Hope this makes sense!
I go onto the website facebook which loads up fine but when i enter mine, my wifes or anyone elses log in details all i am getting is a window saying that "Internet explorer has encountered a problem and needs to close". the tab then gets recovered and i get the same message again, sometimes the log in has progressed a little at this point. can anybody help?
every other website is fine.

Ps when looking at the error report it says
The Following files Included in this report:
gives a temp internet file address
i have tried deleting my temp int files
thank you

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RELEVANCY SCORE 160

after opening a file downloaded from a friend I have been having intermittent explorer.exe failures also many things were disabled from my start menu. I tried to run ad-aware in safe mode but it failed every time, corrupted something or other. so I've attached a hijack this logfile for the experts to take a look at. any help is greatly appreciated.Logfile of Trend Micro HijackThis v2.0.2Scan saved at 1:22:56 AM, on 10/18/2008Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.20900)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\Ati2evxx.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\Lavasoft\Ad-Aware\aawservice.exeC:\WINDOWS\system32\spoolsv.exeC:\WINDOWS\eHome\ehRecvr.exeC:\WINDOWS\eHome\ehSched.exeC:\Program Files\Symantec\Norton Ghost 2003\GhostStartService.exeC:\Program Files\CDBurnerXP\NMSAccessU.exeC:\WINDOWS\system32\Ati2evxx.exeC:\Program Files\Common Files\VMware\VMware Virtual Image Editing\vmount2.exeC:\WINDOWS\system32\vmnat.exeC:\Program Files\VMware\VMware Workstation\vmware-authd.exeC:\WIND... Read more

A:Windows Explorer has encountered a problem and needs to close

Hi and welcome to Bleeping Computer! My name is Sam and I will be helping you. I don't see any signs of malware in your log.Let's get a more detailed log so we can better see what's going on.Please download OTViewIt by OldTimer to your desktop.Double click on the OTViewIt.exe icon on your desktop. Check the Scan All Users checkbox and leave Use Whitelist checked. Set the File Age to 30 days.Click on the Run Scan button. Two reports that are located in the same location as OTViewIt will open.OTViewIt.txt <-- Will be opened
Extra.txt <-- Will be minimizedCopy and Paste the logs into your next reply.

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RELEVANCY SCORE 160

Hi Guys,
I have a Windows XP system and just install the windows xp3,when i click the right click on icon, not every in the desktop icon it says: Windows Explorer has encountered a problem and needs to close.
Please help me
Thanks :)

A:Windows Explorer has encountered a problem and needs to close.

Hi, and welcome to TSF

So just to be sure. Whenever you try to open internet explorer, you get the message that it has to close. Does this occur all the times or just sometimes?

At first I'd say your IE has some sort of plugin error which is causing this problem. Try setting your IE to the default settings.

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RELEVANCY SCORE 160

Help! In the middle of internet activity this sign comes up and I have to click on "debug" and the whole system shuts down and I have to start over again.

A:Internet explorer has encountered a problem and needs to close

Hello and welcome to TSF.

Sorry for the delayed response. If you have not received help elsewhere and still need help please follow the instructions in IMPORTANT - Read This Before Posting A Log and post the two text files, main.txt and extra.txt produced by the Deckard's System Scanner.

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RELEVANCY SCORE 160

Is there an answer for this in the attached. It`s happening a lot lately. I`m on IE6-WindowsXP Home Edition-service pack 3
 

A:Internet Explorer has encountered a problem/needs to close

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RELEVANCY SCORE 160

When I try to delete "some files" (such as a jpg from My Pictures) I get the following error message: "Windows Explorer has encountered a problem and needs to close. We are sorry for the inconvenience." When I click on more info I get the following:

Error Signature
AppName: explorer.exe
AppVer:6.0.2900.2180
ModName: ntdll.dll
ModVer: 5.1.2600.2180
Offset: 002ae22

I can click to view tech infor (not shown here).

Do I have a corrupt ntdll.dll, and if so, how do I replace it?

heres my hijackthis report.

Logfile of HijackThis v1.99.1
Scan saved at 11:33:26, on 29/09/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16512)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Common Files\McAfee\HackerWatch\HWAPI.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\program files\common files\mcafee\mna\mcnasvc.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
C:\PROGRA~1... Read more

A:Windows Explorer has encountered a problem and needs to close

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RELEVANCY SCORE 160

i've installed the new internet explorer version 7 beta 3,
after i restarted the pc, it's appear to me an error msg telling me that's

----
Windows Explorer has encountered a problem and needs to close. We are sorry for the inconvernience.
To see what data this error report contains, click here

Error Signature ________________________________________________________________________
AppName: explorer.exe AppVer: 6.0.2900.2096 ModName: kernel32.dll
ModVer: 5.1.2600.2096 Offset: 0001ddf1
Reporting Details ______________________________________________________________________
This error report includes: inforamation regarding the condition of Windows Explorer when
the problem occurred; the opreating system version and computer hardware in use; your
Digital Product ID, wich could be used to identify your license; and the internet
Protocol (P) adress of your computer.
We do not intentionally collect your files, name, address, email address or any other
form of personally identifiable information, Howver, the error report could contain
customer-specific information such as date from open files, While this informations
could potentaially be used to determine your identity, if present, it will not be used.
The data that we collect will only be used to fix the problem. if more information is
available, we'll tell you when you report the problem. This error report will be sent
using a secure connection to a database with limited access ... Read more

A:Windows Explorer has encountered a problem and needs to close

Hi and Welcome to TSF

IMO, I would uninstall IE 7 until the bugs are all worked out.

Read other 2 answers
RELEVANCY SCORE 160

I was surfing the net 3 hours ago and started getting pop up ads and then my computer froze up, so I restarted and now I am getting these two errors which is very annoying cause the "Windows Explorer" error never goes away and along with the pop up ads.

These are the errors I am receiving:



RUNDLL Error loading C:\WINDOWS\System32\jihopadu.dll




For some reason GMER is not opening up. I am also having the same problem with opening up Malwarebytes. It just does not open up, I do not know if the cause is because of my problem. Anyways here is the DDS and ATTACH.



DDS (Ver_09-03-16.01) - NTFSx86
Run by notebook at 21:19:32.20 on Sun 03/22/2009
Internet Explorer: 7.0.5730.13 BrowserJavaVersion: 1.6.0_12
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1150.522 [GMT -5:00]

AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated)

============== Running Processes ===============

C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\Ati2evxx.exe
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\system32\svchost.exe -k hpdevmgmt
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\System... Read more

A:[SOLVED] Explorer has encountered a problem and needs to close #2

Hello and Welcome to TSF.

Please Subscribe to this Thread to get immediate notification of replies as soon as they are posted. To do this click Thread Tools, then click Subscribe to this Thread. Make sure it is set to Instant notification by email, then click Add Subscription.

Please note that the forum is very busy and if I don't hear from you within three days this thread will be closed.

------------------------------------------------------

I need to see a gmer log in order to help you. Let's try this special version of gmer.

Download GMER Rootkit Scanner from here.Double-click gmer.exe to run it. If asked to allow gmer.sys driver to load, please consent .
If it gives you a warning about rootkit activity and asks if you want to run scan...click on NO.



Click the image to enlarge it


In the right panel, you will see several boxes that have been checked. Uncheck the following ...Sections
IAT/EAT
Drives/Partition other than Systemdrive (typically C:\)
Show All (don't miss this one)

Then click the Scan button & wait for it to finish.
Once done click on the [Save..] button, and in the File name area, type in "Gmer.txt" or it will save as a .log file which cannot be uploaded to your post.
Save it where you can easily find it, such as your desktop, and attach it to your next reply.

**Caution**
Rootkit scans often produce false positives. Do NOT take any action on any "<--- ROOKIT" entries

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RELEVANCY SCORE 160

Hi,

Lately, when I access my folder(s) contain flv videos whose capacity under 1 MB (maybe), an error message appears "Windows Explorer has encountered a problem and needs to close...." I've scanned for viruses with PCMAV (updated) and ClamWin (newer & updated); virus-free. Well, the problem wasn't used to happen.

How to solve this problem?
Thanks.

A:"Windows Explorer has encountered a problem and needs to close...."

Run a scan with Malware Bytes Anti-malware ( http://www.malwarebytes.org ) and SAS ( http://www.superantispyware.com ) if they dont detect anything, then do this: Download Process explorer http://technet.microsoft.com/en-us/sysinte...s/bb896653.aspx and expand& attach explorer.exe content....

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RELEVANCY SCORE 160

I keep randomly getting this error message, when i click on the 'don't send report' or 'send report' the window closes and another one pops up about dr. watson postmortem debugger. it completely freezes my computer up. I clicked on a bad link a few days ago and got instant serious problems. My computer said it was infected. so i downloaded spybot and avg virus programs. ever since then i've been having this problem, don't know if its the from the spyware or the spyware/virus programs. I've tried some things i found on other forums. using something called shell exview i deleted the entries that were created that day. didn't help. Microsoft website had a process that had to do with adult websites and internet explorer favorite folders. I could not find any of the files or folders that they said to delete. so i heard about the hijack this program. thanks in advance for any help. here is the log it created:Logfile of HijackThis v1.99.1Scan saved at 12:25:26 PM, on 3/17/2006Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)Running processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\LEXBCES.EXEC:\WINDOWS\system32\spoolsv.exeC:\WINDOWS\explorer.exeC:\... Read more

A:Windows Explorer Has Encountered A Problem And Needs To Close

The first thing I would do is download and run in SAFE Mode is Adaware you already got Spybot run again in SAFE Mode as well as other Antivirus/Trojan software like A2 Square or Ewido they are free for X amount of time. Just so you can get cleaned up enough to run some online scanners like Housecall or Pandas Active Scan and then run them.
Post back after you try some of those and maybe someone knowledgeable can chime in.

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