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Windows Update Error, Error Code 80070643, Code 9C57

Q: Windows Update Error, Error Code 80070643, Code 9C57

Computer model: Panasonic Toughbook CF-31
OS: Windows 7 SP1
Processor: Intel Core i5-2540M CPU @ 2.60GHz 2.60GHz
RAM: 4 GB (3.89 GB usable)
System type: 64-bit

CBS Log
CBS.zip - Google Drive

I ran the SURT tool Windows6.1-KB947821-v34-x64.msu.
Ran fine, no problem.

Ran sfc /scannow
"Verification 100%"
"Windows Resource Protection could not perform the requested operation."

Also ran
Malwarebytes
JRT.exe
Adwcleaner
Hitmanpro_x64

I still get the "Windows Update Error, Error Code 80070643, Code 9C57"

RELEVANCY SCORE 200
Preferred Solution: Windows Update Error, Error Code 80070643, Code 9C57

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: Windows Update Error, Error Code 80070643, Code 9C57

Hi Qpuser,
lookin at your logs
couple of questions
Are you dual booting or have the OS on your D drive/partition.
can you also run, in following order

http://www.sysnative.com/niemiro/apps/SFCFix.exe
http://go.microsoft.com/fwlink/?LinkID=52012
and sfc /scannow

copy/paste the results please.

Roy

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RELEVANCY SCORE 146

Attachment 290231
i having problem with this windows update

here is zip for CBSAttachment 290230


thanks!!!

A:windows update error (code 9c48 and code 9c57)

You haven't run the CheckSUR tool.

Pleasefollow the WindowsUpdate Posting Instructions and post the requested data

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RELEVANCY SCORE 135.2

Hello all my computer recently got messed up last week and i was just able to get it fixed the other night, however though i was able to install all my updates, except for IE10 and i started getting error code 9C57 Windows Encounters an Unknown error, it won't let me attach the CBS log i keep getting an internal server error

A:Windows Update Error Code 9C57

Pleasefollow the WindowsUpdate Posting Instructions and post the requested data If you get a Server error, delete the older CBSPersist files and try again.

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RELEVANCY SCORE 135.2

May I please ask for assistance with a machine with failed Windows Updates?

Steps I have taken:

* I downloaded and ran Microsoft's System Update Readiness Tool (KB947821).

* I ran sfc /scannow. There were no integrity violations found.

* I checked for Windows Updates and found the following "Important" updates:Internet Explorer 11
KB2871997
KB3000483
KB3004375
KB3031432
KB3033929
KB3045999
KB3046269
* I ran the updates. It reports that 7 succeeded and 1 failed. The error found is: Code 9C57 Windows Update encountered an unknown error.Internet Explorer 11 is the update that "failed", but the seven other updates are offered again the next time I check for updates.

What can I do to get Windows Updates working again? Thank you kindly for any assistance.

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RELEVANCY SCORE 134.4

Hi,
I have been having some recurring problems with the attempts to install some automatic windows updates.

Security Update for Microsoft Office Acess 2007
Security Update for Microsoft Office Outlook Junk Email Filter

I am not able to install these updates, maybe any other updates in general. After attempting the install the following install window says, "Windows Update encountered an unknown error." Next to it an error code 80070643. Microsoft provides a solution to the problem, by re-installing Microsoft NET. Framework. They also provide a link to the program NET. Framework cleanup tool that enables you to uninstall NET. Framework, and it's components.

I followed Microsoft's instructions to solve the issue, though I've been put at a standstill. I have used the NET. Framework Cleanup tool to uninstall NET. Framework and it's components (states that it uninstalls all versions, 1.1 SP1 1.1, 2.0, 3.0, 3.5.) Then afterwards instructed to reinstall NET. Framework, specifically in an order, 3.5 then, 1.1, then 1.1 SP1. I start with 3.5, then as the installation starts it says that to contiunue installation I must turn off or on windows features in the Control Panel. I do so and turn off all Windows features. Then continue and it again states to turn off features in the Control Panel.

I wasn't able to continue the process, and I am also concerned that this is the same error that made me unable to install Microsoft Security Essentials, (as t... Read more

A:Error Code 80070643, Windows 7 Update error, can't install updates.

Hello?
Waiting for a day no one seems to be replying.
 

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RELEVANCY SCORE 134
A:Intalling IE 10 or IE 11 via windows update gives code 9C57 error

Hi and welcome to SevenForums,
Take a couple of screen shots of the Review Important updates and Optional updates windows so we can see which updates are attempting to install,
One tip is to change your windows update setting to Exclude the optional/ Recommended updates from downloading the same way as Important ones,
http://www.sevenforums.com/tutorials/2797-windows-update-settings-change.html

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RELEVANCY SCORE 133.6

Got this in my Win7-64 system when applying the Office 2010 SP2 update. The error code suggests some (unspecified) problem with .NET and points to a FixIt routine to fix it.

The FixIt routine did not fix it becuase I got the same error after running it.

The second recommendation is to do a repair on .Net Framework 4 Client Profile. But my system does not have that.

The third recommendation is to repair .Net Framework 1.1 which my system does have. This said to run the .Net Framework Cleanup tool, which I did, but this also failed to complete normally.

It also suggested getting the complete .Net Framework 1, 1.1, and 3.5 installers and running them. That's what I'm about to do.

Well the .Net Framework 1 and 1.1 installers were the same, so I ran one of them and it completed OK. When I tried to run the 3.5 installer nothing happened - no messages, no dialogs, NADA.

So I tried to run the Office 2010 SP2 update again and (of course) it failed with the same error.

So this time I tried running the Windows Update Troubleshooter. This ran OK but said it was not able to fix the Update problem. It did say it fixed several other things though.

I rebooted and tried the Office 2010 SP2 update again. It failed with the same error.

Just for the fun of it I downloaded and installed .Net Framework 4.5 since many of the posts (and there are a lot of them) about this error mention that.

4.5 installed OK and did not ask for a reboot, so I tried the SP2 update again.

It failed wit... Read more

A:Windows Update Error Code 80070643

Is this computer the one in your specs or a customers computer?

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RELEVANCY SCORE 133.6

I get this error code when I try to install Windows Update. I believe it does this because it is trying to install updates for programs for Microsoft Office when I have already erased it from my computer.
I know I could just ignore those updates but I really want it to say I have 0 updates so I can make a new system restore point because my Windows Update hasn't been working for a long time but I finally fixed it and it would've been fixed if I had made a system restore point when I first got my laptop.

A:Windows Update Error Code 80070643

If this is some update for non-existing program, right click on that update and click "Hide". It won't bother you anymore.

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RELEVANCY SCORE 132

Here is the requested log info for my Windows Update Error Code 80070643:

1. CBS.zip: the logs after running the SURT tool. This routine ran in just a few minutes and asked to install HotFix KB94781. It said the installation was completed OK.

2. SFC.log.zip : the CBS.log file after running SFC /scannow. This said it found some corrupt files but could not fix them all. Note that a long time ago I deleted the standard/sample media files (photos & music) that get installed with Win7.

3. Capture.JPG: screenshot of the the error messages I get when trying to install the Office 2010 SP2 update. Note that I did reboot just before running this update.

I'm still considering de-installing Office 2010 and then re-installing from an updated SP2 download - if I can find that. My concern is what imapact doing this will have on the sieze of WINSXS & INstaller folders.

A:Windows Update Error Code 80070643 + log info

The following problems appear in the CheckSUR report....

Code:
Checking Component Store
(f) CSI Payload File Missing 0x00000000 Koala.jpg amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be
(f) CSI Payload File Missing 0x00000000 Jellyfish.jpg amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be
(f) CSI Payload File Missing 0x00000000 SampleRes.dll amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be
(f) CSI Payload File Missing 0x00000000 desktop.ini amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be
(f) CSI Payload File Missing 0x00000000 Desert.jpg amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be
(f) CSI Payload File Missing 0x00000000 Lighthouse.jpg amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be
(f) CSI Payload File Missing 0x00000000 Tulips.jpg amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be
(f) CSI Payload File Missing 0x00000000 Chrysanthemum.jpg amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be
(f) CSI Payload File Missing 0x00000000 Hydrangeas.jpg amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be
(f) CSI Payload File Missing 0x00000000 Penguins.jpg amd64_microsoft-windows-photosamples_31bf3856a... Read more

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RELEVANCY SCORE 132

Error Code 80070643 made me give hope in ever updating my Windows 7 until I saw this posting by "Doctster" and guess what? it actually worked !!!

1) Turn Windows Features On/Off --> Uncheck .Net Framework 3.5
2) Run Windows Update Reset Tool (Fix it) [Check "Aggressive Mode"]
3) Run .Net Cleanup Tool
4) In an elevated command prompt, execute :
1. Bring up an elevated (Administrator) command prompt
2. Execute the following commands sequentially:
a. fsutil resource setautoreset true c:\
b. cd %windir%\system32\config\txr
c. attrib -r -s -h *
d. del *
3.Type: Cd c:\windows\System32\SMI\Store\Machine
Type: Attrib –a –h –s *.TM*
Type: Del *.TM*
*** You may get access denied errors -- its ok for now ***

5) Restart in Safe Mode with Command Prompt. Redo the steps 4.a - end. Some files still will not delete. That's fine.
6) Restart in Normal Mode - run windows update with success.

IF YOU GET SOME ERROR MESSAGES DON'T WORRY, JUST FOLLOW THE INSTRUCTIONS TO THE END.
 

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RELEVANCY SCORE 132

I have been trying to update windows 7 for a few days now and i have been getting the same error message over and over again. I only have 1 important update left and like 10 optional updates. The important update is KB295664, and most of the optional ones are similar. I tried to repair network frame and nothing

A:Windows Failed to update,Error code 80070643

Please follow the Windows Update Posting Instructions and post the requested data

If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

Please also post the C:\Windows\windowsudpate.log file

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RELEVANCY SCORE 129.2

Been trying since 9/21 to install these two updates. I have tried the solutions suggested at Microsoft Community to no avail. I was able to install a Win Defender update today, but not these two. Anyone else having this problem? Any ideas to fix the problem? Thanks.

A:Windows Update (KB2744842, KB2732059) Failure, Error Code 80070643

Welcome to the Seven Forums.

While I understand that you "have tried the solutions suggested at Microsoft Community to no avail", I have no way of knowing what suggestions those are, so I fear that I'll be repeating suggestions.

Have you run the automated tool from here:
How do I reset Windows Update components?

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RELEVANCY SCORE 126.4

Hi all,

I have been trying to update IE 11 with 0 success. The error code I'm getting is 9c57. I am also getting the same updates to install from Windows Updates immediately after I download them. I will list them below. When I went into the "turn on and off Windows features", it was showing IE9, but the current version I'm running is 8.0.7601.17514. Windows Update has IE 9 as an optional update, and IE 11 as an important update. Neither one is working. Also attached is the CBS.zip file. Any assistance would be great. Thanks!

Windows Updates that keep showing up to install:

KB 2871997
KB 3004375
KB 3031432
KB 3033929
KB 3045999
KB 3046269
KB 2882822
KB 2952664
KB 3068708

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RELEVANCY SCORE 126

I brought my computer as a windows 7 computer and i upgraded all the way up to windows 8.1 before i got a virus. I had to order some dvds which worked but the updating process stopped at 99%. I let the updating process update for about 10 hours and it was still stuck.

So i took the dvd out and it got me to the startup services screen where it got stuck. So i changed a registry line and it worked! I got all my files back but now i can't upgrade from windows 7 to windows 10. Can i get some help?

A:Can't update windows 7 to windows 10. Error codes 9c57 code 9c59.

Hi and welcome to SevenForums,
You can try this method and simply clean install 10
Clean Install Windows 10 Directly without having to Upgrade First - Windows 10 Forums

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RELEVANCY SCORE 124.8

Hello All,

I having an issue with updating my Window SP1 with IE11 and some other updates. I have tried all possible combinations mentioned on the forum threads, but with no success.

In the interest of saving time,I have installed the SURT tool and the log files are attached for your reference.

Would appreciate any help in resolving this issue.

Thanks,

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RELEVANCY SCORE 124.4

For some time I have been experiencing problems with this update.

Security Update for Microsoft Office PowerPoint 2007 (KB982158)
Installation date: ‎27/‎08/‎2010 14:03
Installation status: Failed
Error details: Code 80070643
Update type: Important
A security vulnerability exists in Microsoft Office PowerPoint 2007 that could allow arbitrary code to run when a maliciously modified file is opened. This update resolves that vulnerability.
More information:
MS10-036: Description of the security update for PowerPoint 2007: June 8, 2010
Help and Support:
Microsoft Support

This was previously showing an error code of KB957789, later KB951338, before the latest.
This is annoying since it prevents my Virgin Media Security System from working. I have ensured the OSE settings are correct and followed the support threads above but have been unsuccessful in resolving this particular problem.

Office 2007 was pre-installed on my computer and in an attempt to eradicate the difficulty, I have removed this without success in getting rid of this update which appears to be unecessary.

I would appreciate any help you are able to provide.

A:Update KB982158 Error Code 80070643

This strickly Office issue or maybe other applcations based on MSI

1.Go to Start>>Search>>services.msc find Windows Installer and run it,even set it to AUTO ,although defaultly is only MANUAL

find also Office Source Engine and also start it manually and set it to AUTO although defaultly is only MANUAL

2.Uninstall all 3p security software

3.If nothing help try import this fix for Windows Installer service http://www.vistax64.com/attachments/...-msiserver.zip
+restart
or reinstall Windows Installer 4.5 http://support.microsoft.com/kb/942288

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RELEVANCY SCORE 123.2

Hi

I presented this Windows Update problem, error code 80070643 to the forum about 18 months ago, and at that time I decided to reinstall W7 as it was the least complex option. The problem I have is a Windows Update failure loop which leads to the failure of all subsequent Windows Updates and also disables System Restore, and the update failure always starts with the .NET Framework update. When this problem started, it occurred every 6 months, so I had no major issues reinstalling just to correct it. Now it is occurring every 2 months, making re-installation unsustainable.

My question is this ? Microsoft kb976982 states that an MSI fix, Microsoft Fixit 50123, should be used first to try to resolve the issue. When I tried to run it, I got the message

?Windows Installer ? this action is only valid for products that are currently installed?.

Visiting Microsoft Help for more info about the Fixit50123, there was this System Tip -

?This article applies to a different version of Windows than the one you are using. Content in this article may not be relevant to you. Visit the Windows 7 Solutions Center?.

Even though there is an MSI.DLL file in W7 system 32, does that mean I do not need this Fixit50123 at all? If so, I can then go ahead and try the uninstall / reinstall the .NET Framework, secure in the knowledge that I did not miss one important step i.e. the MSI Fixit50123.

Thanks

A:W7 Update failure loop, error code 80070643

The type of error message you got often means that you've downloaded the wrong bitness of installer - however, I do mot think that's the case here (as far as I know, there is only one Fixit50123 file)
What I suspect is that there is a failure in dll registration somewhere - and you need to fix that before attempting anything else.
Are you seeing any other symptoms, besides Windows Updates problems?
try this KB article - How do I reset Windows Update components? use the fixit from that and see if it helps (or gives the same message!)

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RELEVANCY SCORE 123.2

Hi,

I successfully installed all the important updates a couple of days ago but I cannot get PowerPoint 2007 (KB2464594) to install. Every time I try it creates a restore point, says it is installing then says that it failed and I get the error code 80070643.

I followed the advice in the Windows Help and Support and made sure my OSE was not disabled but it still fails. I am using Microsoft Office 2010, if that makes any difference.

Any help would be appreciated. Thanks.
 

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RELEVANCY SCORE 122

Hello,

I received updates today and one was for a Power Point 2007 (KB2464594) security issue. I've rolled my system back (RollBackRx) and still can't get this update to install. I've read what I've found and none of it has been helpful. I understand this is a general error but have no idea how to get it to load. All other updates install with no problem.

I have Office 2010 (but did update from 2007) months ago. Using Win 7(64) Home Premium.

Any simple help would be greatly appreciated.

Thanks

A:Error Code 80070643 Powerpoint (KB2464594) update failes

Hello,

I'm facing the same problem. I run the Spanish version of Windows 64 Home Basic, and my system shows an available update for PowerPoint 2007. I run Office 2010 (but also did upgrade from 2007).

In the end, the system shows error 80070643 ,saying "Windows Update found an unkown error" (translated from the original message in Spanish). There's also a link for more info. This link takes me to a help page, where error number 80070643 seems to be related to a problem error on the .NET framework installed in the local computer.

I don't know if I should re-install .NET Framework or should I ignore this update as I don't run PowerPoint 2007. However I don't know how to remove the update, for the system not to show it as an available update.

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RELEVANCY SCORE 120.8

I am trying to rectify the error with windows update.
Everytime I try to update it tells me it is checking for updates...
Then "To check for updates, you must first install an update for Windows Update. Your automatic Updating settings will not change."
I click Install now and get "Window could not search for new updates"
An error occured while checking for new updates for your computer.
Error(s) Found
Code 80070643 Windows Update encountered an unknown error.

This problem first came to light a year ago when I downloaded a windows update that was corrupt.
It forced the computer to loop the autocheck upon boot and could only be started in safe mode or by canelling the check.
After looking through the forums I found an interim fix which disabled the autocheck and since have always recieved the message upon restarting "Autocheck program not found".
I naturally thought this issue would be resovled in the next update and or a future fix.
I had to go away for work at the start of this year and when I got back and windows updated it still had the autocheck message.
Recently I have been unable to update at all due to the aforementioned error.
The simplest soultion it would seem would be to do a system restore, this I have tried however every possible point seems to have a corrupt file on it.
I ran a scan using Malwarebytes and found nothing.
I don't want to format as the programs came pre installed and that would mean taking to back to the shop.
Any hel... Read more

A:Error Code 80070643, unable to update or perform system restore

Can you uninstall a windows update patch? Can you install a windows patch by simply downloading it and install it?

Windows Update error 80070643

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RELEVANCY SCORE 114.8

keep on getting this error anytime i want to update on windows 7. have a log here

A:windows updates, error code 80071a91, 80070643, 9c47

Try downloading and installing the Windows System Updates Readiness Tool.

http://www.microsoft.com/download/en...ang=en&id=3132

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RELEVANCY SCORE 110.8

I get error code 80070643 when trying to install MSE? I tried every program I have or could down load.

A:Error Code 80070643

Did you download MSE from here:
Download Microsoft Security Essentials from Official Microsoft Download Center

You might want to scan with WDO first:
What is Windows Defender Offline?

also try
SFC /SCANNOW Command - System File Checker

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RELEVANCY SCORE 110.8

not able to update windows from download. eight fiies remain awaiting update.::

A:error code 80070643

Need to bump this up............I have 9 files that won't load. I continue to receive the error 80070643. My virus protection is telling me without the updates I'm not protected.

I've read and googled for a month. I've followed all the steps in numerous forums and from Microsoft to no avail.

Is there a Fix for this??? All the updates that fail are for Microsoft Office 2007 and I don't have it installed on the computer. If I have additional udates, they load with no problem and I'm always left with the MS Office as Failed.

I would like to know if there's a fix and I would love to hear from someone who FIXED it.

Thank you

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RELEVANCY SCORE 110.8

date for Windows Vista (KB958687)
Installation status: Failed
Error details: Code 80070643
I keep getting this message when I update windows, I’ve been trying for like a month now and still a no go. I troubled shoot and follow the instructions, still not working . anybody got help?

Update type: Important
1. Click to open Administrative Tools.
2. Double-click Services. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
3. If the Office Source Engine service is disabled, double-click it to open the service properties.
4. Click the Startup type list, click Automatic (Delayed Start), and then click Apply.
5. Under Service status, click Start.

A:error code 80070643

Originally Posted by LAW Airborne82


date for Windows Vista (KB958687)
Installation status: Failed
Error details: Code 80070643
I keep getting this message when I update windows, I’ve been trying for like a month now and still a no go. I troubled shoot and follow the instructions, still not working . anybody got help?

Update type: Important
1. Click to open Administrative Tools.
2. Double-click Services. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
3. If the Office Source Engine service is disabled, double-click it to open the service properties.
4. Click the Startup type list, click Automatic (Delayed Start), and then click Apply.
5. Under Service status, click Start.



Hi,

U can hide the update by this,

Control Panel > Windows Update.

If you view the updates available, you should be able to hide it.

Then go to this address and download the update manually. KB958687) is a day light saving update.

Let me know the result

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RELEVANCY SCORE 110

Hi seven forum members,

i'm having a problem while installing ie11,
the error code is 9c57 when installing ie11 only.

but when i update via windows update i get the error:
9c59

My cbs log's are included, if someone can help me out it would be much appreciated.

Greetings,

I cant upload the attachment it's too big, so i uploaded it on my own site.

http://electraboiler.nl/CBS.rar

Hicham Tghanimt

A:error code 9c57 when installing IE11

Your SFC log is interesting - something had ripped out WIndwos Defender (or MSE?) by the roots, instead of just switching it off.

The remaining errors after SFC had fixed those, are caused by KB3022345, and can be ignored - although KB3068708 will update that one, and cause the same errors in a higher version number.
If you want to clear those errors, uninstall KB3022345, and hide both that, and KB3068708 so that they don't reinstall until MS gets around to fixing the errors.


The background CBS data gives some interesting errors, which I don't recall seeing before...

Code:
2015-05-16 19:57:10, Info CBS Failed to open online software key. [HRESULT = 0x80070013 - ERROR_WRITE_PROTECT]
2015-05-16 19:57:10, Info CBS Failed to get SOFTWARE registry key. [HRESULT = 0x80070013 - ERROR_WRITE_PROTECT]
2015-05-16 19:57:10, Info CBS SQM: Failed to get SOFTWARE key from session. [HRESULT = 0x80070013 - ERROR_WRITE_PROTECT]
2015-05-16 19:57:10, Info CBS Warning: Failed to apply SQM sample policy for package: Package_7_for_KB2506014~31bf3856ad364e35~amd64~~6.1.1.0 [HRESULT = 0x80070013 - ERROR_WRITE_PROTECT]
2015-05-16 19:57:10, Info CBS Failed to open online package store: Packages\Package_7_for_KB2506014~31bf3856ad364e35~amd64~~6.1.1.0. [HRESULT = 0x80070013 - ERROR_WRITE_PROTECT]
2015-05-16 19:57:10, Info CBS Failed to get key for store object type: 2 [HRES... Read more

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RELEVANCY SCORE 110

First post, thanks in advance for any help.

Problem:

IE 10 update fails to install.

What I've done so far:

Updated all drivers for everything under device manager
Windows fixit program to no avail
Ran selective startup thru msconfig and attempted install to no avail
Installed SURT
Ran sfc /scannow

CBS.zip file attached, I think that's everything from the post instructions.

Thanks again!

A:IE 10 install failure - Error code 9C57

Hello and welcome johnss I saw the previous post back in March where the OP had to do a clean install again.

But I guess that isn't an option for you so is it just an update for the IE10 or the IE10 itself?

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RELEVANCY SCORE 110

Hello All,

I having an issue with updating my Window SP1 with IE11 and some other updates. I have tried all possible combinations mentioned on the forum threads, but with no success.

As requested,I have installed the SURT tool and the log files are attached for your reference.

Would appreciate any help in resolving this issue.

Thanks,

iglobal

A:Error code 9C57 when updating with IE11

Your CheckSUR persist log shows the following...





Quote:
Summary:
Seconds executed: 620
Found 18799 errors
Fixed 4 errors
CBS MUM Corrupt Total count: 4
Fixed: CBS MUM Corrupt. Total count: 4
CBS Watchlist Package Missing Total count: 14996
CBS Watchlist Component Missing Total count: 3799
Fixed: CBS Paired File. Total count: 4


I don't think there's any option here except a repair install - or a clean install if either you don't have the appropriate media, or the repair fails.

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RELEVANCY SCORE 110

Hi all,

I want to update IE10 because i need it for Games for live,



I get that error when updating it and when I download it via IE10 website it gives me an error saying that it need to update via windows update.




Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-C7393-R6G2X-P8D42
Windows Product Key Hash: OOCxy3A6J6Co3DGNATk/g7Skszc=
Windows Product ID: 00371-OEM-9045055-26117
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {52DBF96C-B01E-45CA-8D99-6170DFF0603A}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130801-1533
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002 ... Read more

A:IE10 not updating error code: 9C57

Pleasefollow the WindowsUpdate Posting Instructions and post the requested data

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RELEVANCY SCORE 109.6

I've been trying to install KB982536. I've tried the automatic update, I've tried the manual update. I've made sure that nothing is running that shouldn't be running. I keep getting Error Code 80070643 when I try to install automatically. I try to manually download and install, and keep getting told that none of the updates apply to my system. Yet Microsoft tells me that this is an important installation.

Any suggestions? Thanks in advance!

A:KB982536 Error Code 80070643

Welcome,

There can be several causes for this particular error, one may be a virus.
http://www.malwarebytes.org/mbam.php

Download and run malwarebytes as well as an antivirus scan

If that is clean

Try this: Works for both Vista and 7
http://www.sevenforums.com/tutorials...er.html?filter[2]=Performance Maintenance

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RELEVANCY SCORE 109.2

Hey Guys,

I tried updating IE 11 and got this Error: Code 9C47.
I then downloaded and ran SURT and it didn't give me any error other than installing an update.
I ran sfc /scannow and it found no integrity violations.
My cbs log ,sfc /scannow and Error are attached to this post.

Pls help me to install IE 11.

P.S i might have used few registry cleaners to clean registry.

TY in advance.

A:Error Code 9C57 during Internet Explorer 11 updation from IE 9

Registry Cleaners are DEATH.
The most likely fix is going to be a repair install, since you appear to have multiple problems...
CheckSUR shows...

Code:
CSI Catalog Expired Total count: 6
CBS Catalog Expired Total count: 8
SFC shows clear, but there are background errors in the CBS data, relating to the errors that CheckSUR found.

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RELEVANCY SCORE 108.8

Hi,

I am trying to update my Dell T1650 with some Windows Updates using Windows Update. 2 updates keep failing: KB971033 and IE 10 for Windows 7 x64 base system. I have tried Microsoft Fix It and other potential problem solving scenarios and when my PC reboots the fixes try to install but fail and the reverts back to its previous state. I have run sfc/scannow and no errors popup. I have also run SURT and even though the PC reboots I still run into the same failures. When the updates fail I get Code 80070BC9 and Code 9C57. I have attached the output from the CheckSur log but it shows there are corruptions in two KB packages: KB2522422 and KB2778344. This is a new PC and I am hoping these issues will resolve the issues I have installing iTunes 11 on it. Thank you for your help!

A:Windows Update Failures: Code 80070BC9 and 9C57

Hello nfullington and welcome to the forums

Your CheckSUR log is showing a few corrupt files which we will need to fix:


Code:
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 18.0
2013-04-11 15:31

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_1_for_KB2522422~31bf3856ad364e35~amd64~~6.1.1.0.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_1_for_KB2522422~31bf3856ad364e35~amd64~~6.1.1.0.cat
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_2_for_KB2522422~31bf3856ad364e35~amd64~~6.1.1.0.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_2_for_KB2522422~31bf3856ad364e35~amd64~~6.1.1.0.cat
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_2_for_KB2778344~31bf3856ad364e35~amd64~~6.1.1.0.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_2_for_KB2778344~31bf3856ad364e35~amd64~~6.1.1.0.cat
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_3_for_KB2778344~31bf3856ad364e35~amd64~~6.1.1.0.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_3_for_KB2778344~31bf3856ad364e35~amd64~~6.1.1.0.cat
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_for_KB2522422_SP1~31b... Read more

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RELEVANCY SCORE 106.4

Afternoon all,


I am having some issues with Windows Update in relation to the IE10 & IE11 updates. I have just installed a new SSD and a fresh copy of Windows 7 Home Premium 64-bit. All other updates have come through successfully except for these 2.


I have looked through some of the MS pages to determine the problem but i am still at a loss. I have followed the Windows Update Posting Instructions and attached the results below.


I am new to this so please be gentle ...


Thanks in advance for any assistance you can render.


Graham

A:IE10 & IE11 - Windows Update Issues - Code 9C57 & 9C47

Quick Update,

As it was a clean install of Windows I decided to format and have another go. This time everything worked fine with no failed updates.

The only thing I did differently was that I removed 3x2gb of ram that I recently installed. I had 6x2gb the first time round.

Don't know if this has anything to do with the errors I got but thought I would throw it out there anyways.

Thanks

Graham

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RELEVANCY SCORE 105.2

I am unable to install Windows updates as I get an error " Code 64C : windows update encountered an unknown error..
Same with Code 66A
Please help.
I am unable to also install Windows Live essentials
I am using Windows 7
Greg

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RELEVANCY SCORE 100

i keep getting these two error codes every time i try to update these programs through windows update: Update for Windows 7 (KB974332) Update for Windows 7 (KB974431) Update for Windows 7 (KB976098) Ive tried to download these updates from the download centre with out any success. please help me to fix this problem im using is windows 7 ultimate 32 bit

A:error Code 800F081F and Code 8024200D with window 7 update

Hello,Some third party programs can affect the Windows Update service. If you are running any third party applications such as Spyblocker, Internet or web accelerators (programs designed to boost the speed of the Internet connection), security or anti-virus programs (Norton, McAfee, etc.), I recommend you temporarily disable or uninstall them and then try accessing Windows Update later. If the problem still happens, try the following steps:Rename the Windows Update Softwaredistribution folder================================================1. Close all the open windows. 2. Click "Start", click "All programs", and click "Accessories". 3. Right-click "Command Prompt", and click "Run as administrator".4. In the "Administrator: Command Prompt" window, type in "net stop WuAuServ" (without the quotes) and press Enter.
Note: Please look at the cmd window and make sure it says that it was successfully stopped before we try to rename the folder. However, if it fails, please let me know before performing any further steps and include any error messages you may have received when it failed.
5. Click "Start", in the "Start Search" box, type in "%windir%" (without the quotes) and press Enter.6. In the opened folder, look for the folder named "SoftwareDistribution".7. Right-click on the folder, select "Rename" and type "SDold" (without the quotes) to rename this ... Read more

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RELEVANCY SCORE 98.4

I was given an HP Compaq Presario C500 that was headed for the garbage because it would not connect to the internet. After running several scans ESET online scanner came up clean. Installed Microsoft Security Essentials and installed SP1, and can't get it to install SP2. I keep getting error code 80070017 / Windows Update encountered an unknown error.

I would prefer to reformat but Recovery Manager restarts back into Windows and I have no disks.

Can provide a long list of what has been done if needed including WU Modules (Normal Mode) and WU Components fixes. Permissions point in every which way but the correct way!

Any help would be much appreciated!

Free space is presently @ 42.3 GB of 68.9 GB on C: Drive (started out with 7.3 GB's free space! )
and 4.91 GB free of 5.53 GB on Presario_RP (D)

Specs as follows:
Vista Home Basic
Intel (R) Celeron (R) MCPU
[email protected] 1.60GHz 1.60 GHz
512 MB RAM
32-bit OS
Denied access to the CBS folder itself though can access CheckSUR.log which I am including along with sfcdetails.

=================================
Checking System Update Readiness.
Binary Version 6.0.6001.22375
Package Version 5.0
2010-10-04 19:57

Checking Deployment Packages

Checking Package Manifests and catalogs.

Checking package watchlist.

Checking component watchlist.

Checking packages.

Checking component store
Summary:
Seconds executed: 2478
No errors detected
=================================
Checking System Update Readiness.
Binary Version 6.0.6002.224... Read more

A:Error code 80070017 / Windows Update encountered an unknown error

Checking Component Store
(f) CSI ReadFile Failed 0x00000017 winsxs\x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.0.6000.16386_none_07289f4cca5f6990\wcp.dll x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.0.6000.16386_none_07289f4cca5f6990
(f) CSI Payload File Corrupt 0x00000000 wcp.dll x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.0.6000.16386_none_07289f4cca5f6990



You have corrupted C:\Windows\WinSxS\x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.0.6000.16386_none_07289f4cca5f699
folder thus this issue with updates ,I'm not fully sure it's only issue with wcp.dll or with full folder.For precaution I recommend replace all files in this folder.

How to fix:

1.First prepare special recovery disk Create a Recovery Disc
and make sure boot order in your BIOS is CD-ROM,C,A
(if you don't know how to to do that then check your computer manual)

2.Download attached to post FixPacks.zip file -in zip file is packed Packs folder -you have to unpack it and place directly on C: exactly as I show below:

Click this bar to view the full image.
3.Boot burned special recovery disk (if you don't have Vista DVD instead use special recovery disk )
Choose language>>Repair Computer>>WinRE>>command prompt

and type:

robocopy C:\Packs C:\ /E /IS

press ENTER

del C:\Windows\Logs\CBS\*.*

press ENTER

4.Back to your system and run Readiness Tool again.
5.Try install SP2 from Microsoft Dow... Read more

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RELEVANCY SCORE 98.4

I have been having problems installing 8 updates since early May 2012. I am getting the error code in the title line.

The updates are:

[LIST][*]Security Update for Microsoft Office 2007 suites (KB2596672)[*]Security Update for Microsoft Office 2007 suites (KB2596792)[*]Security Update for Microsoft Office 2007 suites (KB2596880)[*]Security Update for Microsoft Office 2007 suites (KB2597162)[*]Security Update for Microsoft Office 2007 suites (KB2597969)[*]Security Update for Microsoft Office Excel 2007 (KB2597161)[*]Security Update for Microsoft Office Word 2007 (KB2596917)[*]Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2687267)

I have run FixIt, but to no avail. I have also turned off services and rebooted and ran Windows Update and still got this error.

Do I need to just skip these updates, or somehow troubleshoot this and fix it. If I need to fix it, I need help.

Regards, and thanks.

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RELEVANCY SCORE 98

When i try to install my windows update, i always get both error code  800F0900 and 800B0100. i tried installing the updates manually, used MS Fix it and the system update readiness tool. I use sfc /scannow and it says  "No integrity violations found". Still error. Can anyone help? I have uploaded my CBS zipfile to googledrive http://tinyurl.com/ogyfd3y.(Since datahost is not working.)  and attached the sfc text file overhere.
Hope you guys can help me solve it
 
This is my Farbar scan.
 
Farbar Service Scanner Version: 26-07-2015
Ran by Finance Server (administrator) on 19-09-2015 at 17:00:41
Running from "C:\Users\Finance Server\Downloads"
Microsoft Windows 7 Ultimate  Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************
 
Internet Services:
============
 
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.
 
 
Windows Firewall:
=============
 
Firewall Disabled Policy: 
==================
 
 
System Restore:
============
 
System Restore Policy: 
========================
 
 
Action Center:
============
 
 
Windows Update:
============
 
Windows Autoupdate Disabled Policy: 
============================
 
 
Windows Defender:
==============
WinDefend Service is not running. Checking... Read more

A:Error code 800F0900 and 800B0100 windows update error

Please download and run the Windows Update Troubleshooter.
 
Clicking on the link above will start the download automatically.
 
Please post the results in your topic.  Do not use a host website to post this.  If the information needs to be downloaded I will not do this.  I will not download anything to my computer unless I know exactly what it contains.

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RELEVANCY SCORE 98

When i try to install my windows update, i always get both error code 800F0900 and 800B0100. i tried installing the updates manually, used MS Fix it and the system update readiness tool. I use sfc /scannow and it says "No integrity violations found". Still error. Can anyone help? I have uploaded my CBS zipfile to googledrive CBS.rar - Google Drive. (Since datahost is not working.) and attached the sfc text file overhere.

I have tried Windows Update Troubleshooter then tried windows update again and a new error Code 80246007 appear.
Hope you guys can help me solve it.

This is my Farbar scan.

Farbar Service Scanner Version: 26-07-2015
Ran by Finance Server (administrator) on 19-09-2015 at 17:00:41
Running from "C:\Users\Finance Server\Downloads"
Microsoft Windows 7 Ultimate Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Policy:
========================


Action Center:
============


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefe... Read more

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RELEVANCY SCORE 96.8

Hi -
I'm not getting Windows Update to run. HP p6240f, Windows 7, 64-bit OS
When I go to shutdown, the shutdown button has an orange shield that indicates it wants to update.
If I go to Windows Update and and say "Check for Updates", it tells me to Install new Windows Update software. I press Install Now and get "windows could not search for new updates. Error found Code 8024DFFE Windows Update encountered an unknown error". When I press "Get Help with this error", I select Windows Update Troubleshooter, which opens a Diagnostics Troubleshooting Wizard, which opens "Window Update, find and fix problems with Windows Update", which runs a repeating cycle of Detecting problems, collecting files, checking registry, Resolving problems .... over and over until it finishes eventually saying that it was not able to fix all the problems. In particular is a new "Windows Update error 0x80070490(2014-08-29-T-09_02_42P)". I attach the picture. I've done this a bunch of times, including rebooting to see if that matters.

This happened a week ago and the same thing happened as in the preceding paragraph, except that afterward - even though it gave all the same error codes - the Windows Update successfully ran.

I found a suggestion on a MS Windows site to run (in an administrator's Dos window) sfc /SCANNOW, which takes a long time to run and I did so and it found nothing and still the problem exists.

I found a note from a Go... Read more

A:Windows 7 Update Error, Error Code 8024DFFE

Hi. Firstly, thanks for the info. I had encountered the same problem with windows update error 8024DFFE on my Acer 4830, Win7 64bit 2 days ago and was trying to find a solution online without any success. But then I came across ur post and realized that I have a similar configuration as you. I also uses comodo firewall and avast antivirus. This led me to think that either one of them is the problem. I disable the firewall and can now check for updates. How that helps.
 

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RELEVANCY SCORE 96.8

When i try to search for new updates on windows update i get this error code : 800F0900.
I have used MS Fix it and the system update readiness tool. Still error. Can anyone help?
 
I saw in a old post somebody used the CheckSUR.persist.log to fix it. I can upload mine if needed

A:Error Code 800F0900 Windows Update Error

Hi to BleepingComputer,
 
 
Let's see what we can find...
 
  Check Windows System files integrity
open the Command Prompt as Administrator (Tutorial)
type the following command and press Enter:
sfc /scannow
Note: This may take some time to finish.if it doesn't say "No integrity violations found" them do this:
In the command prompt window, type or Copy & Paste the following:
findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >"%userprofile%\Desktop\sfcdetails.txt"

Close the command prompt.
Attach to your post the sfcdetails.txt file that was just placed on your Desktop
You can safely delete the sfcdetails.txt file afterwards if you like
 
Check some windows critical services...
Farbar Service Scanner (FSS)
Download Farbar Service Scanner and save the file to the Desktop.
Run FSS
Check all the options
click Scan
Post the generated log in your reply.

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RELEVANCY SCORE 96.4

Hi All,
I'm new here and I think I messed up the post that I made. I had meant to say that all of a sudden I can't use windows installer service I get error code 8007641 or error code 641. I'm unsure why I'm not able to use windows installer anymore and I'm not able to get valuable updates from windows without it. Has anyone else ever had this problem and if so, were they able to come up with a solution? Thank you. This is my first day on the site and unsure how to get around on it, but it seems like it's an exciting site and I'm looking forward to using it.
Thanks,
Miket797

A:Windows Installer, Error Code 8007641 or error code 641

DownloadmsiserverLaunch it,click YESRestart the PC and try to updateIf you still have issuesDownloadmini toolboxCheckmark following boxes: List last 10 Event Viewer log List Installed ProgramsClick Go and post the result.

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RELEVANCY SCORE 95.6

Hello all,

I have a problem with Windows Update agent on Windows 7 SP1 enterprise.
We are using Configuration Manager 1606 and Windows 7 SP1 and about 140 computers works without any problem.
On the other 10 computers I got the following error message in the windowsupdate.log:
WARNING: SyncUpdates failure, error = 0x8024400D, soap client error = 7, soap error code = 300, HTTP status code = 200
WARNING: SOAP Fault: 0x00012c
WARNING:     faultstring:Fault occurred
WARNING:     ErrorCode:InvalidParameters(7)

I've tried several actions although none does any help. Here is the list of actions:
- upgrade windows update agent to the latest version
- windows update agent reset by this instructions https://support.microsoft.com/en-us/help/971058/how-do-i-reset-windows-update-components
- empty Temporary Internet files
- check the rules and blocked traffic on windows firewall and physical firewall between server and workstation vlan
- sfc /scannow

It looks like significant Windows 7 error, although reinstalling is not my option.

Thanks for any help!
GregaR

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RELEVANCY SCORE 94

Hi all,
 
I have been having issues with upgrading IE for quite some time now.  I currently have IE 8 installed.  Whenever I try to update to IE 9 or IE 11, I get error code 9c57.  I didn't care too much up until now, since I wanted to get Windows 10 and I cannot do it unless I upgrade IE.  I have tried downloading as standalones, used the FixIt tool, ran anti-malware checks.  Nothing is working.  I really do not want to do a clean install, I'm not sure I can even do one, I do not have a repair disk of any kind.  I'm listing the computer specs below.  Also, I have noticed that when I download some of the KB updates, they are still appearing in the updates list, as if they were never downloaded.  Any help would be greatly appreciated.  I will post and link whatever I need to.  Thanks.
 
HP e9200z
AMD Phenom ™ II x4 810 Processor 2.60 GHz
6.00 GB RAM
64-bit Operating System
 
I do have a valid Windows activation

A:Windows Update error 9c57

Please download MiniToolBox  , save it to your desktop and run it.
 Checkmark the following checkboxes:  List last 10 Event Viewer log  List Installed Programs  List Users, Partitions and Memory size.
 Click Go and paste the content into your next post.
 Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post. 
Louis

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RELEVANCY SCORE 93.6

hi every time i go to the windows update site an error code appears
the code is 0x80240001D, what is this?
i also had a update that would not install
 

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RELEVANCY SCORE 93.6

Fellow code crunchers,

Every once and a while I will have a download waiting from HP in Windows update. I will try and download it, but it always fails. I have a HP Laser Jet 600 M601 and I believe that's what the download states it is for. Below is the error message I keep getting every time I try and download it.

HP Inc. - Other hardware, Printer - HP LaserJet Enterprise 600 M601, M602 & M603 printer series (DOT4PAR)
Installation date: ‎12/‎14/‎2016 7:15 AM
Installation status: Failed
Error details: Code 800F020B
Update type: Optional
HP Inc. Other hardware, Printer software update released in May, 2013

I am not too distressed about this, but I am curious to know what is happening.

Thanks for your answer in advance.

John

A:error code from windows update

Error details: Code 800F020B. This apparently indicates that the device does not exist. So the update may not be applicable to your printer.

If you are not distressed about it & your printer is working well, it might be best to just hide the update, so you don't keep getting the update, & forget about it.

If you really want the update it's always best to get updates directly from the manufacturer, so go to their website & check for any updates that are applicable to particular model printer.

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RELEVANCY SCORE 93.6

Hi I was wondering if anyone knows how to fix this windows update problem. The windows update window says Error code 490, I am also receiving error 800736B3 as noted below

Any help someone can lend is greatly appreciated

Thanks

A:Windows update error code 490

after successfully getting that update to install which I didn't think was the entire service pack, I rebooted and another update pops up for Win 7 SP1 and that one throws another error. 800736B3

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