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Dell Support Assist Support

Q: Dell Support Assist Support

Dell Support "Assist" just ran without giving me an option to stop, pause, or control in anyway. It was using nearly all computer resources (I could barely save the word document I had open at the time). This isn't "assist" more like computer take over.

How can I control the S. "Assist"? How can I adjust the time between it's runs (currently it looks like monthly)? After finishing it's scan or whatever it finally closed (cuz it wouldn't close the 20 times or so I clicked the "X"). I then opened it, looking for some results of the scan, and found none. How can I view results?

Right now, seems like worthless bloatware.

Also, there is not a [New Post] button on the Laptop Forum (at least for me).

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RELEVANCY SCORE 200
Preferred Solution: Dell Support Assist Support

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

RELEVANCY SCORE 97.2

Hi, Sorry if Ive posted on the wrong forum but laptops looked like the closest option. Yesterday I clean installed the Dell factory image using reset PC.
All went well but when I checked Reliability History it showed an unsuccessful application reconfiguration warning for Dell Data Vault when Dell Support Assist was installed. During Dell Support Assist installation there was an earlier successful application installation and reconfiguration of Dell Data Vault (version 4.3.7.0) but that was successfully removed 15 minutes later for Dell Data Vault (version 4.3.8.0) ...this was when the unsuccessful application reconfiguration warning was flagged.At the same time  a successful application removal message for Dell data Vault (version 4.3.8.0). is also shown. Im not sure if that means now that I don't have Dell Data Vault installed.
Is this anything to be concerned about? Im not even sure what Dell Data Vault does. Is there anything I need to do or will it successfully update itself later on?

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RELEVANCY SCORE 96.4

Yesterday I clean installed the Dell factory image using reset PC. All went well but when I checked Reliability History it showed an unsuccessful application reconfiguration warning for Dell Data Vault when Dell Support Assist was installed. During Dell Support Assist installation there was an earlier successful application installation and reconfiguration of Dell Data Vault (version 4.3.7.0) but that was successfully removed 15 minutes later for Dell Data Vault (version 4.3.8.0) ...this was when the unsuccessful application reconfiguration warning was flagged.At the same time  a successful application removal message for Dell data Vault (version 4.3.8.0). is also shown. Im not sure if that means now that I don't have Dell Data Vault installed.
Is this anything to be concerned about? Im not even sure what Dell Data Vault does. Is there anything I need to do or will it successfully update itself later on?

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RELEVANCY SCORE 96.4

Hello guys,
So I updated my graphics card driver 2 days ago, which I always do each time a new update comes in and I ran video card test. After It was over, I got this error code 
Warning Message Error at pixel 11 5 :
          input color OOFFFFFF not equal to output color 0076B900.
Test Finished Failed ( Error code : WVC07-L7R) 

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RELEVANCY SCORE 96.4

Hi, no matter how many times I follow SupportAssist's recommendation to install:
Docks/Stands Intel Thunderbolt Controller Driver
Chipset - Intel Serial IO Driver
Chipset - Intel Management Engine Interface Driver
and then reboot, it keeps telling me I need those drivers.
It did download and install a new Intel Video driver which hasn't reappeared.
Laptop: Brand new XPS 15 QHD display, windows 10.  TIA
PS why the ridiculous number of "I am not a robot" Captcha pictures and puzzles !!! :-)

A:XPS 15 - Dell Support Assist keeps installing the same drivers over and over

then i would uninstall the dell support assit. and manually download and install the drivers your self, you don't have to use Dell's support Assit.

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RELEVANCY SCORE 95.2

Running on a new XPS 8900.  Whenever Dell Support Assist runs, a Blue Screeen of Death appears.  I am now experiencing a Windows Blue Screen of Death daily -- it appears to be running automatically every 12 to 24 hours..
The Windows minidump identifies the failures as coming from the address GenHC.sys+1509ewhich is adriver to support a USBSer device.  I've contacted the vendor to see if they can provide a fix, no new updates are on their website.
SO, how can I either get a version of Dell Support Assist  that does not trigger the BSOD?
Or how can I prevent Dell Support Assist from running? 
1)  Is there an option to disable it 
2) What should I uninstall?
Win10 shows Dell SupportAssist 1.1.6664.93 is installed.

A:Dell Support Assist Triggers Win10 BSOD

I had same issue with Alienware 15 R2 purchased just 5 days back. Daily within 12-24 hrs BSOD was occurring. Finally got some clue in windows 10 Event Viewer and got it confirmed that Dell Support Assist was the culprit. I could reproduce BSOD by just starting the Support Assist application and wait for few seconds. Finally, I uninstalled the Dell Support Assist and Dell Support Assist Agent.

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RELEVANCY SCORE 95.2

Using Dell Support Assist selection 'Optimize your system with drivers and updates' found not available for this new model????? Tried numerous times over two days, anyone had similar problem with new model pc's?
QUOTE:
""Driver detection not available"" Please try again later or use the Find it Myself tab to find drivers by Service Tag or see a list of drivers available for your product.

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RELEVANCY SCORE 94

I have a new, core i7, 7th gen dell laptop and i recently have had a problem with it. When i turn on my dell, i see the black and white dell logo for about 12 seconds, and then SupportAssist automatically pops up. It says
" Hard drive - Not installed ".
When i click on the continue button, it brings me to a screen that tells me to press the play button (on the lower part of the screen) to run tests. Every time i come upon this screen, it freezes up and then shuts off my pc automatically. What do i do??? (Please awnser this ASAP)

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RELEVANCY SCORE 93.2

This problem showed up in Dell Support Assist after Window Update installed several updates to my Win 8.1 new Dell 8700 desktop. I haven't done anything to install McAfee again. I checked Program Files and McAfee is installed once. I do not know what to do to correct this. I checked Windows Uninstall in Control Panel and it shows McAfee once in the list of programs that can be uninstalled.
Weird!  Does anyone have any ideas how to correct this problem? Has anyone else experienced this problem?
Any help would be appreciated. I've worked with PC's since 1983 and have extensive experience in troubleshooting. This has me stumped though.

A:Dell Support Assist reporting two McAfee Antivirus Running at the same time.

Are they both the same process, or is McAfee running 2 different processes for different functions that get listed separately in Support Assist?
What do you see in Task Manager?

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RELEVANCY SCORE 92.4

I have a Dell Inspiron 14R 5421, upgraded to Windows 10 SL. Recently, a lot of blue screens are occurring on my laptop.
I have observed that it happens every time when Dell's Support Assist application starts running in background or when I run it manually.
The error is always: KERNEL_SECURITY_CHECK_FAILURE
Is there any solution to fix this?

Thanks.

A:Frequent encounters with blue screens on Windows 10 due to Dell's Support Assist application

Hi,
Thank you for writing to us!
Kindly follow the steps below :

If Windows 8.1 or Windows 10 fails to start correctly you will have to choose the “See advanced repair options”.
In the window that shows next left click or tap on the “Troubleshoot” feature.
In the “Troubleshoot” window left click or tap on the “Advanced Options”
In the “Advanced Options” window left click or tap on the “Startup Settings” feature.
Left click or tap on the “Restart” button situated in the lower right side of the screen.
Now your operating system should boot with the minimum system requirements.
If the system started you will need to move the mouse over to the upper right side of the window.
Left click or tap on the “Search” feature situated in the menu that appeared.
In the search box write the following: “cmd” without the quotes.
Right click on the “Command Prompt” icon.
Left click or tap on the “Run as Administrator” feature.
Now you should have the command prompt window with administrative rights in front of you.
Write the following in the command prompt window: “sfc /scannow” without the quotes.
Press the “Enter” button on the keyboard.
Let the process finish and write the following in the command prompt: “Exit”.
Press the “Enter” button on the keyboard.
Move the mouse cursor again over to the upper right side of ... Read more

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RELEVANCY SCORE 84

i currently have a dell Inspiron 5558 laptop for over an year now but the screen stop working over 6 months ago, i looked up the warranty information at the time of screen stopped working and was re-assured that it showed February 18, 2017 therefore i did not consider that it is very urgent to call tech support since i have other laptops. today when i call the support service, i was informed that product was not registered and i have to pay $233 to replace the LCD screen, they still argued that dell warranty website showed the correct information but when i looked it up, the website still displays the same.  did anyone else encounter this issue??
below is the warranty service which is still display at this time

A:Dell Warranty is reflecting incorrect data as per technical support and support manager

Was the system purchased direct from Dell, or at retail - or on EBay, Amazon, etc?

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RELEVANCY SCORE 83.6

We are Dell resellers and had placed an order for 43 Laptops - Dell Latitude 3560 with Dell on 13th June, 2016. We delivered them to our customer on Friday 17th June, 2016. On Monday 20th June we discovered that all the Laptops are faulty and are not functioning properly. They have not been able to use a single system due to touchpad issues in the entire lot
We have made innumerable calls Dell to resolve the problem, but the team is unable to identify and rectify the problem. 
We have spoken to our partner account manager, regional account manager, Service Specialist and Escalation Team, requesting them to provide us with a solution at the earliest as their work is getting hampered. Our customer has to deploy the same by 1st July however they do not have any Dell Laptops functioning correctly.  
How do we escalate this to the Dell management and get a replacement ASAP
Regards

A:Who do you contact if the DELL India Escalation and Support Team fails to provide support for brand new Laptops

Hopefully one of the Dell rep see your post and be able to help. If no one answer your question then I suggest you contact Technical or Customer Support in the link below.
www.dell.com/.../Contact-Information

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RELEVANCY SCORE 83.6

Started about a month ago - pops up over and over and over and over - about every five minutes or less.  I've got a Dell Studio XPS with Windows 7 Professional.  Another forum said to just uninstall Dell Support Center (Support Center Software) - but when I try to uninstall it - THE SAME STUPID WINDOW POPS UP ASKING ME TO INSERT THE SOFTWARE.  I tried doing a Browse and it's looking for DSC20.msi.  I haven't managed to find it yet.  I have at least found \Program Files(x86)\Dell Support Center but there's so many sub-directories...
I shouldn't have to be jumping through so many hoops just to uninstall a program.  This is driving me crazy and I haven't found an answer online yet.

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RELEVANCY SCORE 83.6

After having been in touch with Dell support for nearly three months, I decided to recount my experiences here, mainly to provide insights for future Dell customers as to what their rights are, and to provide tips on how to effectively contact tech support.
I hope this guide can be of use for people struggling with their purchase as much as I did (and in fact, continue to).
Anyone having further insight to improve this article is welcome to leave notes here, and I will try to incorporate them in an update if deemed relevant.

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RELEVANCY SCORE 81.2

As we know Dell is one of the most reputed Brands in the field of information technology because of it provides high-quality services to its customers. But still sometimes some products of Dell might face some technical issues and due to these type of issues, some important work may get stuck. So if you don?t want to face such kind of situation then contact us we will help in keeping your Dell product Error-free. So for that, you have to dial our toll-free Dell Support Number +1-888-989-8478. For more details please visit our website- https://www.dial2support.com
 

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RELEVANCY SCORE 80.4

Hi , I bought Dell Inspiron 7559 on a week. 
And I'm so confused now , because Support Assist / Dell Online Support always give me notice " Updates Available " and the list was "Chipset IO Drivers" and required restart. 
I already download and install it for 5+ times , and why the Support Assist / Dell Online Support always give the notice at same at before ?
Sorry for bad english. And Thanks.

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RELEVANCY SCORE 80.4

I open the app and it shows me this message "pcdrcui.exe - Application Error
The application was unable to start correctly (0x0000005) Click OK to close the application"
yesterday it worked fine but today it doesnt.
srr if i posted this in a wrong forum.

A:Support Assist not working

Type Settings onto the [Cortana] search box, click Apps, Dell Support Assist , and select Advanced Options. You could either select the Repair or Reset option to fix Support Assist.

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RELEVANCY SCORE 79.2

Engineering has turned of the update. They are working on a Resolution. I will post back with it as soon as i get it sent to me. Thanks for being patient. 

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RELEVANCY SCORE 79.2

I updated 2 drivers that Support Assist recommended.    I checked them off and then d/l them.  Upon completion, I received the window message to Restart my computer.  
I then ran Support Assist again to check for optional drivers.  
Support Assist RECOMMENDED that I UPDATE THE SAME 2  DRIVERS that I just D/L!!!!
This is not the first time this has happened to me.  
Why did my Drivers not UPDATE?    My computer said when it was being Queued and D/L followed by to Reboot.
Thanks for any help.

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RELEVANCY SCORE 79.2

To get instant help for dell support call @ 877-773-3202 toll free, we provide the best hp laptop customer support and dell customer service in over the world. our official number is available 24*7 hours and give best dell laptop help and dell laptop services to our highly qualified and certified technicians. To get instant help for your laptops and computers please contact us immediately without spending precious time.We give all service and support absolutely free of cost.
Top Best way to Secure your laptops and computers platform like Window's 7,8,8.1,and window's 10 operating system, Mac operating system, Vista, Linux, Ubuntu and any other operating system which you used and have number of problems related to your gadget. some major problems are faced more user's like
slow laptop and computer
internet speed
The laptop and computer restarting continuously
Automatic Pop'ups generate while your surfing on internet.
The printer would not properly work and not connected to your mobile, laptop, computer WiFi or LAN.
Attached Email would not open normally
Not open or run any program into your laptop and computer.If you can't understood these above and any other problems then instant call our laptop and computer customer toll free number +1 877-773-3202 at anytime and anywhere. We have good certified technicians team which always ready to solve their customer problems.

A:call @ dell laptop support 877-773-3202 toll free , hp laptop support, dell laptop service, hp laptop customer service, hp laptop service centre, dell laptop help, dell laptop customer service, dell laptop helpline, hp laptop helpline, dell support

Spam.

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RELEVANCY SCORE 78.4

I'm just tired of this new computer already.  Why did support assist popup on a computer that was a day old.  Laptop got stuck when a new standard user signed in.  Had to hard power off after waiting a few minutes.  Then hard power off a few more times to get rid of the support assist at start up.  Then finally the computer boots.  OMG really hard power offs a few times fixed the problem.  I didn't want to go through the learning experience of see support assist fixed the computer.  OMG support assist caused the problem.
Later.
I finally sign in with standard user Dell pops up a dialog asking  to download and install new software.  OMG you are not allowed to ask standard users to install missing software.

So here I am maybe I return it the day after tomorrow.  

Later I've got the standard user that locked up at boot deleted and I've wasted 8 hours just watching the computer update but still feel like I should return it.  Maybe fdisk a hidden sector a say the hard drive is the wrong size.
Whatever

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RELEVANCY SCORE 78.4

I've recently run into a "No bootable devices found" error everytime I try to boot my laptop, after successfully running diagnostics and finding no errors I attempted manually lanching the Support Assist OS Recovery tool. However, I had to authenticate my microsoft account before continuing by typing in my password. Yet when I did so I simply got denied with an error of "Can't pass authentication. Make sure your account's status is correct." I am not sure what I am doing wrong here, how do I solve this?

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RELEVANCY SCORE 78.4

Each time (the latest) Support Assist is run, this error appears multiple times in Win 10 Event Viewer.
<Exception><Type>System.Xml.XmlException</Type><Message><![CDATA[The '/' character, hexadecimal value 0x2F, cannot be included in a name.]]></Message><Source><![CDATA[System.Xml]]></Source><StackTrace><![CDATA[   at System.Xml.XmlDocument.CheckName(String name)   at System.Xml.XmlElement..ctor(XmlName name, Boolean empty, XmlDocument doc)   at System.Xml.XmlDocument.CreateElement(String prefix, String localName, String namespaceURI)   at System.Xml.XmlDocument.CreateElement(String name)   at eSupport.Common.Client.Core.LastUpdatedHelper.SetLastUpdatedValue(String type, String value)]]></StackTrace><SysInfo STag="JJ5BM52" SMBIOSMajVer="2" SMBIOSMinVer="8" SMBIOSBIOSVer="A09" SMBIOSPresent="True" Rel_Date="20161017000000.000000+000" DSDVersion="" Vendor="Dell Inc." PName="Inspiron 11 - 3148" Ident_Num="DESKTOP-NJNAIB8" TimeZone="(UTC-08:00) Pacific Time (US & Canada)" OSName="Microsoft Windows 10 Home"/><Method>UpdateLastUpdatedConfig</Method><HostIP>192.168.0.7</HostIP></Exception>
Why?

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RELEVANCY SCORE 78

To get instant help for dell support call @ 877-773-3202 toll free, we provide the best hp laptop customer support and dell customer service in over the world. our official number is available 24*7 hours and give best dell laptop help and dell laptop services to our highly qualified and certified technicians. To get instant help for your laptops and computers please contact us immediately without spending precious time.We give all service and support absolutely free of cost.
Top Best way to Secure your laptops and computers platform like Window's 7,8,8.1,and window's 10 operating system, Mac operating system, Vista, Linux, Ubuntu and any other operating system which you used and have number of problems related to your gadget. some major problems are faced more user's like
slow laptop and computer
internet speed
The laptop and computer restarting continuously
Automatic Pop'ups generate while your surfing on internet.
The printer would not properly work and not connected to your mobile, laptop, computer WiFi or LAN.
Attached Email would not open normally
Not open or run any program into your laptop and computer.If you can't understood these above and any other problems then instant call our laptop and computer customer toll free number +1 877-773-3202 at anytime and anywhere. We have good certified technicians team which always ready to solve their customer problems.

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RELEVANCY SCORE 77.6

Hi, I'm new to the HP community. I am having a problem. Well, I can't really say it's a MAJOR problem as there is no threat to the system or anything, it's just one of them annoying little things. Yesterday, I updated my BIOS to F.43 after being prompted by HP support assistant. Update went successful, loaded back up laptop, and the update is STILL showing as not installed on the HP support assistant. I reinstalled it and it is still showing the same thing. Is this just a bug and is it really installed and the support assistant hasnt been updated?? thanks   

A:HP BIOS Update for Intel Processor (F43) - HP SUPPORT ASSIST...

That is likely to be a bug in the HP Support Assistant. My product loan Spectre 13 shows a number of updates, available, but already installed on specific dates. You can safely ignore the updates without having any issues. 

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RELEVANCY SCORE 77.6

My Dell Inspirion 11 with Windows 10 won't booy it just goes to support assist and runs a test and goes back to supportassist
 

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RELEVANCY SCORE 77.6

Hi, I'm new to the HP community. I am having a problem. Well, I can't really say it's a MAJOR problem as there is no threat to the system or anything, it's just one of them annoying little things. Yesterday, I updated my BIOS to F.43 after being prompted by HP support assistant. Update went successful, loaded back up laptop, and the update is STILL showing as not installed on the HP support assistant. I reinstalled it and it is still showing the same thing. Is this just a bug and is it really installed and the support assistant hasnt been updated?? thanks

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RELEVANCY SCORE 76.8

Hi,
I have the above laptop and I just reinstalled OS with the OEM disc problem is hat I do not have the driver disc. I have been into my Dell and use the support assist to pick the drivers for my laptop. Problem is that it still shows a lot of drivers and many are not for my machine.

I did call Dell figuring that is I had to I would pay for the support and I was told that my laptop was considered "end of life" and they offered no support free of pad. But they did send me a link on how to use supportt assist to find the drivers whish is useless.

If I go into my device manager and click on the ones I need and open up the hardware info and number could someone direct myself to the correct drivers?

Needed are:
sm bus controller id pciven_8086&dev_1c2&subsys_04c51028&rev_05
unknown device acpi\smc8800
quanticom atheros bluetooth bus  root\btath_bus

A:Vostro 3450 Win7 64 bit Pro Missing Drivers (support assist no help)

Install the drivers under "chipset" -- starting with the intel HM67 driver, followed by a reboot:
www.dell.com/.../drivers
Under System Utilities, install the motion sensor driver.
For bluetooth and network, go to "Original Configuration" and identify the card installed.  Then install the corresponding drivers from the link above.  DO NOT just guess or try at random - you must identify the driver and install the correct one.

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RELEVANCY SCORE 76

We have a Dell XPS 9350 that has randomly been popping up a message window from Dell Support Assist saying that it has detected a failing component that requires immediate attention.  it then wants you to log into our Dell account (I assume to start the support process since we are still under warranty).  What is weird is that under the "Failure Description" to the left of the message it has "Hard Drive - Not Installed".  Of course there is no hard drive, it is the SATA and there is no external drive attached.
Any thoughts, suggestions?

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RELEVANCY SCORE 70

Hi everyone, 
A longtime Dell enthusiast, I love my Dell laptop and haven't had really any problems with it.  
But today the Support Assist self-test said that the hard drive had "failed" its test.  It gave the following error codes for the hard drive (ST500LT012-9WS142):
     WHD16-6GP  (SMART short self test:  "failed")
     WHD20-J2C  (Targeted read test:  "failed")

So, obviously, I'm just wondering:  Does anyone know exactly what this means?  And how serious is it? Though running a little slower, my laptop is still working....
Whatever help/info you all could offer, I would really, truly appreciate it (!).  I've already started looking into a replacement hard drive--and the cost is minimal, but I fear the aggravation of a full install of software (I've never done that).  Anyway, that's where I'm at; thanks everyone!  - Robert

P.S. This laptop is considerably past the expiration of its warranty.

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RELEVANCY SCORE 68

i bought a lenovo thinkpad edge which is missing the model sticker from the bottom left of screen
 
all i need is a link to the most recent windows 7 drivers including bios update
 
and i would like to know a list of processors i could upgrade to current cpu is i3 m370 @2.40ghz
 
 
this website does not recognise serial number or product so i will post all th details i can below .... please help !!
 
 
 
LENOVO THINKPAD EDGE
 
STICKER ON BOTTOM ......
 
TYPE 0319 - 2AG
S/N LR - xxxxx     11/10
PRODUCT ID: 03192AG
 
Mod edit: S/N removed

A:Unknown thinkpad bios support and processor upgrade support needed

Welcome to the forum!
 
Your model is a ThinkPad Edge 15
 
ThinkPad Edge 15 0319-2AG
i3-370M(2.4GHz), 4GB RAM, 500GB 5400rpm HD, 15.6in 1366x768 LCD, Intel HD Graphics, CDRW/DVDRW, 802.11bgn wireless, 1Gb Ethernet, UltraNav, Camera, 6c Li-Ion, Win7 Pro 64
 
You can get the drivers from the EOL page: https://download.lenovo.com/eol/index.html 

 
Since you have an Intel model, you can upgrade to any of these CPU's:
 

Intel Core i3 370M, 2x 2,26 GHz, 3MB Cache
Intel Core i5 450M, 2x 2,40 GHz, 3MB Cache
Intel Core i5 460M, 2x 2,40 GHz, 3MB Cache
Intel Core i5 480M, 2x 2,66 Ghz, 3MB Cache

-

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RELEVANCY SCORE 68

I keep receiving calls from fake MICROSOFT Tech support with various telephone numbers. Strange, they do not show up in my phone on line logs. They wanted me to go to FASTSUPPORT\763721586 ( do not use  these numbers). It is a company  called FASTSUPPORT.com. they also give you a complaint department where you can enter the number that you feel is causing you problems, the number of the LOGMEINRESCUE type remote access code. of course it is clear to them that you are suspicious and they will get rid of the  phone operator who didn't succeed. So do not bother to leave any complaint.

A:FAKE MICROSOFT TECH SUPPORT IS COMPANY CALLED FAST SUPPORT

Appears you are dealing with a well known scam.Microsoft does not make unsolicited phone calls, display pop-up alerts in your browser to call a support number or send unsolicited email messages to request personal or financial information or to fix your computer.Avoid scams that use the Microsoft name fraudulentlyIs that call from Microsoft a scam?Tell Your Relatives: No, Microsoft Won’t Call You About Your ComputerMicrosoft calling? Mind the tech support scammer!Tech Support Scamming through unsolicited phone calls, browser pop-ups and emails from "so-called Support Techs" advising "your computer is infected with malware", “All Your Files Are Encrypted" and other fake "alert messages" has become an increasing common scam tactic over the past several years. The scams may involve web pages with screenshots of fake Microsoft (Windows) Support messages, fake reports of suspicious activity, fake warnings of malware found on your computer, fake ransomware and fake BSODs all of which include a tech support phone number to call in order to fix the problem. If you call the phone number (or they called you), scammers will talk their victims into allowing them remote control access of the computer so they can install a Remote Access Trojan in order to steal passwords and other sensitive personal information which could then be used to access bank accounts or steal a person's identity.These are a few examples.Call Windows Help Desk Immediately Tech Support Scam Fake Your com... Read more

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RELEVANCY SCORE 68

I have just sent a thinkpad back for repair for the first time in over 20 years of owning  Thinkpad.  I have had 8 thinkpad  series laptops in my time as well as a few desktops and now lenovo phones. I am absolutely horrified with the diabolical Thinkpad support. This is meant to be business level support. I feel like I am phoning up Curry's.  Laptop sent back with hard disk in it and I am being told now that it "turned up without a hard disk in it". Now undercurrent of me lying. Original problem had not been assessed and I still don't have my laptop back after 3 weeks. Customer service agents just tell you anything they want to get you off the phone. I suppose all things come to an end but my loyalty to the Thinkpad brand is probably over now.  I am sure I am not the first. Has anyone else come across this?

A:Terrible Thinkpad Support Premium Prices for Sub-Standard Support. Business users avoid now.

Oh, yes. I'm going through something similar over the last few weeks. Here is my thread on it.Been updating it every week. All I ever get is blown off no matter who I talk to. Good luck getting your situation resolved. I'm guessing it was sent to their depot in Tennessee?

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RELEVANCY SCORE 68

Sent: Wednesday, December 25, 2019 1:55 AMSubject: 12/25/2019 1:00 a.m. Reminder 1 : STRONG COMPLAINT ABOUT EXTREMELY POOR SUPPORT FROM LENOVO FOR LAPTOP IN FULL WARRANTY AND ON SITE SUPPORT (Service Order # 7009854929 / CRM COMPLAINTS TICKET # 04150305)Importance: High Service Order # 7009854929 for laptop repairCRM COMPLAINTS TICKET # 04150305 for a full replacement Laptop Serial # MP19HSZWCustomer Contact Name : Sandeep AichCustomer Contact Phone : 1-908-380 1362 (US Cell phone)Customer is on US East Coast and is available for contact from 9 a.m. to 12 midnight EST on this matter any day of the week including weekdays.THIS PROBLEM MUST BE SOLVED BEFORE JANUARY 3, 2019  I AM AN EXTREMELY UNHAPPY OWNER OF A LENOVO YOGA 720 LAPTOP WHICH IS UNDER FULL ON SITE SUPPORT CONTRACT. THIS IS A STRONG COMPLAINT ON THIS MATTER. PLEASE NOTE THAT THIS DEFECTIVE LATOP MUST BE REPLACED / REPAIRED BEFORE JANUARY 3, 2019. MY DAUGHTER USES THIS FOR HER COLLEGE AND SHE IS LEAVING AFTER JANUARY 3, 2019 FOR COLLEGE. IF SHE DOES NOT HAVE A WORKING LAPTOP THEN SHE WILL NOT BE ABLE TO JOIN HER CLASS AND WILL NOT BE ABLE TO GRADUATE ON TIME. Going forward I will call LENOVO COPORATE OFFICE and send 3 emails every day till this situation is resolved. Lenovo Yoga 720 laptop purchased on July 18 2017 with 3Y On-site + ADP (Details at the bottom of this email).Repair request submitted on December 15, 2019 Service Order #: 7009833214 (See below)Delay notification was sent on... Read more

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RELEVANCY SCORE 68

I paid for 3 years of support and accidental damage in home support. Together, it cost around $400 on my new XPS laptop. Afew months after I bought XPS 15 9560, I pulled out the charging cord, and a round piece of plastic that was inside the port came out too.
I called technical support at 5 pm EST, and received someone in Southern India. I gave them my information, and they confirmed that I had service. They then fought with me for 15 minutes, telling me I could NOT have any in home service. The representative, who kept calling me by my first name (no respect)  said I had to send my laptop to a depot in Texas for them to identify the issue. Finally, after I insisted, the representative, S. Sirya Kiran, FINALLY allowed me to get in home support IF I sent him photos of the damage. I did. Finally, I received an email telling me to select a date for service, which I did, 12/18/17 between 9 am and 1:00 pm .
I took time off and waited. No one came by 11:30, or called. So I contacted World Wide Tech Services. They then told me they didn't have enough techs to handle my area, so they were NOT coming. I asked why no one gave me the courtesy of a phone call and they had no answer. They said a new company, Unisys, would contact me. (I doubt they ever will.)
Is this what Dell gives people for their money as far as support and accidental damage in home service for $400? This is an outrage.

Nelson Timken

A:Laptop Charging Port Broken---Paid for Support---Got No Support

repeat of his earlier post from this morning  http://en.community.dell.com/support-forums/laptop/f/3518/t/20026628

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RELEVANCY SCORE 67.6

can not install support assist will not install on windows xp . Anyone else have this problem ?

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RELEVANCY SCORE 67.2

When I installed Win8 on one computer I need a H.P. printer driver. So I went to H.P. support/download did not find the needed driver so I called their Tech. support. A friendly support guy looked at my system and told me my copy of Microsoft Win8 bought at Best Buy was not a legit copy, also my system had been infected and they needed to remove my Win8 clean my system and reinstall Win8. made me a deal of a reduced price of $250US I knew this was not right so I begged them good buy went to Best Buy where I have good friends in the Geek Squad. they got the needed driver and printer works fine.
Today my Netgear routher died, called Netgear to get my lifetime warranty. This also was a support in India guy said it would cost $39US to make sure it was the router I said thanks but no thanks. Took my old Netgear router back to Best Bye where I bought it three years ago and they gave me a new Netgear router. I needed setup help so called Netger as new user also in India guy was friendly looked at my system and helped me get it setup. Then he informed me my computer was under attack and my files were being read he could fix my system and protect my files for the small sum of just $85US. Well I was using a small backup H.P. computer on the Net. hardwired and it was almost never used. So I knew it was a India Tech. support scam again.
I think these guys in India do support for many Mfg.s and software makers, and it's an easy way to gleen a lot of fast cash from people who trust the br... Read more

A:Tech. Support Scam from India support bases.

Are you sure you were using legitimate HP/Netgear phone numbers? Where did you get the numbers from?

Are you sure it wasn't just a variation of the scams the FTC are starting to crack down on?
How Windows tech support scammers walked right into a trap set by the feds | Ars Technica

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RELEVANCY SCORE 67.2

This is a General question regarding the end of support for XP. I realise at the end date the computer should be backed up in case you have to format the disc at any time after the end of the support period.

My question is does the built in Windows back up in XP when backing up the system include the installed updates? Or is it best to use third party software to do this.

shipboard

A:[SOLVED] End ofThis is a general question regarding the end of support for XP support

I believe Windows just backs up your personal files and won't do the entire OS. You'll need a 3rd party program to do the entire HDD.

Also you really should think about upgrading to Windows 7. Staying on XP after the end support date is not recommended as you will lose security updates from Microsoft as well as patches.

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RELEVANCY SCORE 67.2

Hello
I just swapped out a e5-2603 CPU and installed a e5-1620 CPU in a Precision T5600.  The PC will not boot, and prior to a forced entering to bios setup, it gives a warning/error
"Your dell current power supply does not support the recent configuration changes made .."
My PSU is a 635W - this should be sufficient, yes??
So is the 1620 not compatible with this model?
thanks for any help, david

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RELEVANCY SCORE 67.2

PC: Dell Inspiron 15 3542
OS: Windows 8.1
Problem:  I am unable to download drivers from the dell support website
Dell System Detect has been successfully installed on my PC.  It's icon is present in the system tray.  Inspite of this I am repeatedly getting the message that I need to download and re-install the Dell System Detect software.  No matter how many times I install it as the administrator, I get the same message.  I am unable to accomplish anything on the Dell Support Website. 
I have looked for a problem with the software on my laptop.  Sfc scans do not detect any problems with missing or corrupt windows software.  What else can I do to correct this frustrating glitch?

A:Dell System Detect is Installed on PC yet Dell Support Website does not Recognize this

do u have "supportAssist" installed? try using that. and also have u registered ur "service Tag" or "express service tag"
the SupportAssist" can be found by going to start screen and clicking that arrow that takes u to all the apps installed on ur laptop
no, dont work for Dell, just offering suggestions

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RELEVANCY SCORE 67.2

I am very concerned. My laptop is consistently taking forever to start and/or freezing. Is it possible to uninstall anything dell related? Or how do I fix it? I created a system report from the system information module if that would be helpful I can send it. The event log keeps complaining about the Dell applications listed below as reasons it is failing:
This error occurs repeatedly at start up: 
The Dell Foundation Services service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
A timeout was reached (30000 milliseconds) while waiting for the Dell Foundation Services service to connect.
A timeout was reached (30000 milliseconds) while waiting for the Dell Help & Support service to connect.
A timeout was reached (30000 milliseconds) while waiting for the DellDigitalDelivery service to connect.
The DellDigitalDelivery service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
In Applications:
DellUpService.exe
[5] ERROR- FindPartObjects() Lable not matched! Target:WINRETOOLS, Current:Image, Partition:PartitionPos {disk:0, part:5}, curGptTypeStr:{de94bba4-06d1-4d40-a16a-bfd50179d6ac} #StackInfo#
[5] ERROR- Exception on mounting SOS: mk_dellsupport_lnk can't find DSP! errno=0 #StackInfo#
5] ERROR- [SOSINSTALLER] TRYMOUNT-DELLSUPPORT: mk_dellsupport_lnk can't find DSP! errno=0   at utilities.SymlnkBroke... Read more

A:Dell Foundation Services and Dell Support Software Crashing Laptop

I am no expert here, but it looks like the Update service is looking for a Recovery partition which may hold the WinRE tools.  On my current system, that would be partition 4 but it could be different on yours.  Running the command below in an administrative command prompt should show what partition is configured for the Tools.
reagentc /info
Have you made any changes to your drive configuration?  The reagentc info should show the same partition the Update Utility is looking for.

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RELEVANCY SCORE 66.8

I got a DELL Inspiron 7559 in July 2017. The rear left corner is already pulling a part at the seam. It doesn't seem to be the hinge, but it does pull further a part when opening and closing the screen. 
I called DELL support. Even though the computer is only 5 months old, this problem isn't covered under warranty. 
Online, it looks like several other 7559 buyers have experienced the exact same problem. It seems unethical of DELL to have a recurring manufacturing problem and refuse to repair it.
Any suggestions on options to get the split repaired without spending $140? 

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RELEVANCY SCORE 66.8

Hello Everyone, In Dell XPS desktop 8500 PC, under System, or system info,  the link is showing wrong language?, if you click system and security, then System: On this page, the first tab is 1.Windows Edition, OK second tab is 2: System, OK third tab is 3: Dell Support: Wrong below this dell support is where you can find website: Online Support a blue highlighted and it supposed to direct it to Dell US website, instead it goes to Fr, check this out: www.dell.com/.../frbsdt1 Troubleshooting: I tried the Dell's suggestion to check on the Clock, Language and Region, everything is set to the right one to US.. despite the fact that the info is correct, somehow the support site is wrongly linked, is there a way to fix, any suggestions and steps to resolve this will be appreciated. Thank you

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