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win32k.sys Blue Screen crashes - Norton Security and/or hardware?

Q: win32k.sys Blue Screen crashes - Norton Security and/or hardware?

Hi there

I have been having persistent crashing problems with my around-2-month old Dell Studio 540 PC where it will almost daily just randomly crash, sometimes with a BSOD, sometimes just freeze.


2.66ghz Intel Quad Core processor
4gb RAM
750gb hard drive
Windows Vista Home Premium

When it freezes, the windows in use (IE, Windows Live Mail etc., nothing out of the ordinary) will remain visible and the mouse and everything will lock up. The music that's on (I use WMP most of the time) will freeze and continue coming out of the speakers as if a scratched record. The only thing to do then is to press the power button to reboot it. It will stay like this, frozen, until I do.

Dell are being typically useless and can't help as the Boot Utitlity and BIOS tests return no errors (is there not more to IT support than running tests? Apparently not.) They can't even decide if it's a hardware or software issue. Chocolate kettles.

When it does return a BSOD, the code I got tonight is:

STOP: 0x0000008e (0xc0000005, 0x95F53174, 0x8D0E2C68, 0x00000000)
win32k.sys - Address 95F53174 base at 95E80000, Datestamp 498F9E96)

Now, the only major thing I have changed or installed since it was new is Norton Internet Security 2009, which is patched and up to date, but the only thing different about what runs in the background. The PC came with McAfee preinstalled which I removed as I used to find it hideously slow on my old XP machine. What are the chances of this having anything to do with it? I am tempted to try removing Norton and see if the problem persists, as to be fair, it seemed to work fine when I first got the computer, and when it does work I am happy with it.

I would rather not reinstall the OS or anything, as I think it is a hardware problem, but what do you guys think?

Thanks in advance for any advice.


Preferred Solution: win32k.sys Blue Screen crashes - Norton Security and/or hardware?

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: win32k.sys Blue Screen crashes - Norton Security and/or hardware?


Can anyone please please help me with this? Does the fact that whether I get a BSOD or just a lockup, the mouse freezing indicates a hardware problem?

Is it worth uninstalling Norton and seeing if it becomes more stable?

Somewhere I saw an option to restore the PC to Dell factory defaults. Is this worth doing, and installing a different AV product?

Thanks in advance


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My wife's 2 year old HP TouchSmart TX2-1027ca notebook recently started blue screening. It started more intermittently, but more recently it seems to happen in as short as 20 minutes, and even sometimes on startup.

I have run the new MemTest86+ all night and it found no errors, however I know that the system has shared memory, so it is possible that it could just be in the area that is reserved for the video cards.

I have fresh reloaded Windows 7 Home Premium, and I still had a few blue screens since then. I would suspect that this means that it is a hardware issue, but perhaps not, I could be wrong.

I won't speculate too much on my guesses, but hopefully you can provide some useful insights.

I currently am running no anti virus, as I'm trying to eliminate possible causes.

A:Blue Screen Crashes: win32k.sys and ntoskrnl.exe


Originally Posted by JMacFan

I have fresh reloaded Windows 7 Home Premium, and I still had a few blue screens since then. I would suspect that this means that it is a hardware issue, but perhaps not, I could be wrong.

Your suspicions are probably correct.

Some of the minidumps blame graphics drivers, others simply blame hardware.

First try updating your graphics driver:


atikmdag.sys Tue Aug 18 15:05:47 2009 (4A8A1A8B)

If that fails to fix the BSODs, please run this graphics stress test: Video Card - Stress Test with Furmark - Windows 7 Forums



Built by: 7600.16792.amd64fre.win7_gdr.110408-1633
Debug session time: Mon Jun 6 14:14:31.134 2011 (GMT+12)
System Uptime: 0 days 0:00:17.066
Probably caused by : hardware
BUGCHECK_STR: 0x124_AuthenticAMD
Bugcheck code 00000124
Arguments 00000000`00000000 fffffa80`04fbf728 00000000`00000000 00000000`00000000
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Sun Jun 5 18:52:28.881 2011 (GMT+12)
System Uptime: 0 days 0:00:41.813
Probably caused by : ntkrnlmp.exe ( nt!KiKernelCalloutExceptionHandler+e )
PR... Read more

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Hi, all,

I just built a PC from the ground up with all brand new parts. The only thing I salvaged was the hard drive from my old PC. Now I've been getting very rare blue screen crashes when the PC is just idle at the desktop. But I will frequently get blue screen crashes if I start playing a game. The last few crashes have mentioned:

-This crash mentioned the file nv4_disp.dll



Several of the crashes before the first one I listed also mentioned nv4_disp.dll. Obviously this seems to be referring to the Nvidia video card I have installed (GeForce GTS 250). So is the video card bad or is there something else I can do to fix this? Sometimes I can play a game perfectly for an hour before a blue screen, othertimes it'll happen as the game is loading.

Any help would be appreciated. I've attached my DirectX diagnostic file if that helps.

A:Solved: Random blue screen (BSOD) crashes with new hardware

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Thank you very much in advance for helping me out. I'm currently on an internship in Vietnam and don't exactly speak the language here, which translate into "damnit I can't get techies to do all the work for me". I'd really appreciate it if someone could shed some light on how to save my poor laptop or at least stall the problem until I get back to Hong Kong in August. So without further ado:

Main symptoms:
- Cannot enter safemode and crashes with blue screen
- Computer crashes with blue screen (photo: http://fc01.deviantart.com/fs32/f/20...tifiedname.jpg)
- It used to crash once in a while and I thought it was because of overheating, but today it crashed 7 times and blocked Norton, and I guessed something fishy is going on
- Norton Internet Security cannot be opened
- All Microtrend software including Hijackthis cannot be run
- Any weblink that contains the term "antivirus" will be closed upon opening (sounds really like a worm) - tried Opera, IE, Firefox, Safari
- Unknown file xgsslm.exe reopens after force-closing. It says it's from system32 but I can't find it even though I have hidden files on. Couldn't find anything about this file from google search.
- MS Config can be opened but cannot be closed
- Computer overheats

- 3 weeks of CPU and GPU overheating despite the Laptop fan running at 3400 rpm (see link: http://unidentifiedname.deviantart.c...-Comp-90235694)
- Symptom subsided after disabling winblinds and updating comp... Read more

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I have intaled 2 days ago the Windows7 Ultimate on my Sony Vaio Ar61zu. The original OS was vista.

Now i have several blues screens.
In the help windows says tht files can help to explain the problem:
WER18FD.tmp.WERInternalMetadata a
C\Windows\app data\Local\ WER-87454-0 sysdata.xml

Attach files of BSOD and system health report

Thanks for your time and help

best regards

A:Blue Screen Win32k Sys

System Age:
Data/vers?o de BIOS Phoenix Technologies LTD R2090J8, 26-02-2008
Due to the age of your hardware, make sure it is compatible with Windows 7: Windows 7 Compatibility: Software Programs & Hardware Devices: Find Updates, Drivers, & Downloads -> Download and run the Windows 7 Upgrade Advisor.
Device Concerns:
Mass Storage Controller PCI \ VEN_104C & DEV_803B & SUBSYS_9016104D & REV_00 \ 4 & 248F4965 & 0 & 1AF0 The drivers for this device are not installed.
Make sure the drivers for any/all external hard disks are installed.
Software Concerns:
Start Menu\Programs\DriverMax Public:Start Menu\Programs\DriverMax Public
Start Menu\Programs\ParetoLogic\RegCure Pro Pi-PC\Pi:Start Menu\Programs\ParetoLogic\RegCure Pro Pi-PC\Pi
We do not recommend automated driver update software. It often finds drivers for devices similar to but not exactly the same as the hardware actually on the system. This can lead to conflicts and blue screen crashes. If you need help finding driver updates for a certain device, please start a thread in Drivers - Windows 7 Forums instead of using software. Driver updates are not always necessary and some updates can actually decrease system stability rather than increase it, so it is usually better not to update unless a device or its driver is causing problems with the system. If it ain't broke, don't fix it.

Many of us on the forums actually do not recommend automated optimization to... Read more

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I've been on the computer today it is shutting down every so often to the blue screen of death.

'Begining Physical Dump of Memory'.

When it crashes this is on the error line :

win32k.sys - Address BF91FAD3 base at BF800000 DateStamp 43446a58.

Before this happens there a kind of shunting noise coming from the hard drive.

One of the times when I have tried to restart it today it kept making the shunting noises and then said 'Error loading operating system'.

A:Blue Screen - win32k.sys

Hi Linked78

. . . and Welcome to the Tech Support Forums.

See if you can post more of the first few lines of the error [there's likely a "stop" error code] - Also, see if you can boot into Safe Mode, and can check the related error messages in Event Viewer [Start/Control Panel/Administrative Tools/Event Viewer]. If you find helpful info in there, let us know.

If you recently changed anything, adding or subtracting programs or hardware, let us know that, too.

Such errors can be signs of hardware trouble, so a good start would be to run some diagnostics. Some major vendors include built-in diagnostics & provide diagnostics on "Resource CDs", so check your system's documentation for that. Generic diagnostics are available for memory (http://www.memtest.org) and hard drives (http://www.tacktech.com/display.cfm?ttid=287)

If you can't boot into Safe Mode, definitely try to see what the diagnostics come up with [most diagnostics run from either bootable CDs or floppy diskettes].

That should get your troubleshooting started.
. . . Gary

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Yea I had this laptop for about 3-4 years. its a dell Latitude c640. I got this blue screen 2 times already i believe. I did a malware, AV, S&D and AAW scan and found nothing. is my computer ready to bite the dust?

A:win32k.sys blue screen

Let's try this.Download/install BlueScreenView, http://www.nirsoft.net/utils/blue_screen_view.html .Double-click BlueScreenView.exe file.When autoscan is done (screen comes up), click Edit/Select All...then File/Save Selected Items.Save the report as BSOD.txt.Open BSOD.txt in Notepad, copy all content and paste it into your next reply.Louis

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Dear all
When i am using the system or laptop, Sometime I am having these kind of problem win32k bluescreen

Thanks and reg

A:Win32k blue screen

Hi Raj,

Can you divulge a little please? Are you getting a blue screen with lots of white writing (BSOD - BLUE SCREEN OF DEATH)? If so, we will need to see the long code (for example 0x00000000007F, 0X0000012345D, 0X0000.... etc etc)

If its not the BSOD, then please tell us more details.


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I am having a pc issue and I am hoping someone can lend me their expertise to help solve the issue.

Compaq Presario SA4000T
Pentium 4 3 Ghz proc
RAID Array 2 drive mirror

The issue...BSOE with the following displayed:

A problem has been detected and your computer has been shut down.

The driver mistakenly marked a part of its image pageable instead of non-pageable.

The problem seems to be caused by the following file: WIN32k.sys

STOP 0x0000D3, BF8C3217, 0x0000FF, 0x000000, 0x80509953

Steps I have taken so far to resolve the issue:
- I reformatted the drive and used the system restore disk. Issue remains.
- I removed 2 of the 4 sticks of memory. Issue remains.
- I replaced the 2 sticks I previously removed, then removed the other 2 sticks. Issue remains.
- I switched graphics cards with the one in another pc. Issue remains.
- I switched my raid card and cables with a brand new card/cables. Issue remains.
- I bought 2 new hard drives, formatted and imaged them with the factory system recovery disk. Issue remains.

I am not a hardware expert but it seems to me all that's left is either a problem with the BIOS, the motherboard or the processor. The PC is over 4 years old and it seems I cannot buy a new processor or mother board, and the manufacturer wont look at the pc even if I pay them. So my only options I can think of is to buy a used motherboard and, if that doesn't work, then a used processor. Before... Read more

A:Blue screen Win32k.sys

Info from the Microsoft Debugging Tools Help file:


The DRIVER_PORTION_MUST_BE_NONPAGED bug check has a value of 0x000000D3. This indicates that the system attempted to access pageable memory at a process IRQL that was too high.

The following parameters are displayed on the blue screen.

Parameter Description
1 Memory referenced
2 IRQL at time of reference
3 0: Read

1: Write

4 Address that referenced memory

If the driver responsible for the error can be identified, its name is printed on the blue screen and stored in memory at the location (PUNICODE_STRING) KiBugCheckDriver.

This bug check is usually caused by drivers that have incorrectly marked their own code or data as pageable.

Resolving the Problem
To begin debugging, use a kernel debugger to get a stack trace.

This is very similar to the STOP 0x0a IRQL_NOT_LESS_OR_EQUAL and to the STOP 0xD1: DRIVER_IRQL_NOT_LESS_OR_EQUAL errors

Most often the core Windows files (such as win32k.sys) aren't corrupted, but rather it's another driver that's misbehaving and has caused an error to occur in win32k.sys.

I'd suggest forcing IRQL verification in Driver Verifier, but would like another member to verify this before proceeding. What I'm suggesting is the stuff in the first CODE box in this link: http://www.techsupportforum.com/1760990-post9.html

PS - don't forget to reset the D... Read more

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running xp home.. go the blue screen of death with win32k.sys. cant do a last known or boot into safe mode. i put an os on another hard drive and there are no problems whatsoever.

A:blue screen win32k.sys

Do you have the XP CD?

Try loading the Recovery Console and running

chkdsk /r


Further ideas might be available if you report the actual STOP error and paramenters:


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My computer has been blue screening randomly. It says...

0x0000008E(0xC0000005, 0xBF8029F8,0xB942FAF0,0x00000000)

Win32k.sys-Address BF8029F8 base at BF800000, DateStamp 43446a58

These blue screens have been becoming more frequent since it began. I dont know how to fix it, so i went reserching. I've tried 3 differnet trial programs to try to fix it, but I dont really know if it worked and need some help please, thank you.

A:Win32k.sys Blue Screen

See if this addresses the problem you are experiencing:"Stop 0x0000008E" error message in Win32k.sys when you use the keyboard to access a program menu in Windows XPhttp://support.microsoft.com/?kbid=834450

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i've got a problem with my pc i keep geting blue screens in games such as HL2, juiced 2 in some races, track mania nations forever does it everytime the race starts some games like left 4 dead works fine never crashes blue screen says something about win32k.sys error tried renewing that file in case it's corrupted didn't work tried downclocking my cpu and gpu to stock speeds still the same.. tried new gfx drivers old set, new WHQL set and betas still the same

my system spec
amd x2 5000+ black edition @ 3.1ghz
asus 8800gt @ 700/1750/2000
4gb of geil low latency ram
2 hard drives 1 sata 1 ide
motherboards asus m2r32 mvp
psu antec 550w

runing windows xp 32bit
should i try swaping my ram sticks? maybe one of them is faulty?
any help appreciated

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hi, i have been having complete random reboots with my new computer
my computer specs
quad q9550
Ati Radeon HD4870
650gb hdd
550W thermal take psu

this is from the WinDbg program analysing my dump file

* Symbols can not be loaded because symbol path is not initialized. *
* *
* The Symbol Path can be set by: *
* using the _NT_SYMBOL_PATH environment variable. *
* using the -y <symbol_path> argument when starting the debugger. *
* using .sympath and .sympath+ *


FAULTING_MODULE: 804d7000 nt


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

718053aa ?? ???

TRAP_FRAME: a9a41580 -- (.trap 0xffffffffa9a41580)
ErrCode = 00000010
eax=000000a2 ebx=bf80f87b ecx=a9a41620 edx=00107324 esi=00107328 edi=a9a41624
eip=718053aa esp=a9a415f4 ebp=a9a41618 iopl=0 nv up ei ng nz ac pe nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010296
718053aa ?? ???
Resetting default scope



BUGC... Read more

A:Blue Screen? Win32k.sys

What's the STOP error number given when it BSODs?Is XP updated?Similar problems seem to be related to RAM or lack of O/S updates, from what I see.http://www.google.com/search?hl=en&q=win32k.sysLouis

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Computer is an HP Pavilion XT963

Attempted to install an HP Photosmart C4140 All-in-one Printer.
System failed with the following Blue screen when installation window prompted to plug the printer into the computer’s USB port.

Blue screen message:

A problem has been detected and Windows has been shut down to prevent damage to your computer.


If this is the first time you’ve seen this stop error screen,
Restart your computer. If this screen appears again, follow these steps:

Check to make sure any new hardware or software is properly installed.
If this is a new installation, ask your hardware or software manufacturer for any Windows updates you may need.

If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode.

Technical Information:

*** STOP: 0x0000007A (0xE11CF3E0, 0xC0000098, 0xBF8E8B73, 0x0468B860)

*** win32k.sys – Address BF8E8B73 base at BF800000, DateStamp 3b5ee2e6
Initial boot screen when trying to access Advanced Startup Options

PhoenixBIOS 4.0 Release 6.0
Copyright 1985-2001 Phoenix Technologies Ltd.
All Rights Reserved
Copyright 2001 by Hewlett Packard, Inc.
Version 3.07

CPU = Intel ® Celeron ™ processor 1.2 GHz

383M System RAM Passed
256K Cache SRAM Passed
System BIOS shadowed
Video BIOS ... Read more

A:Blue screen win32k.sys error

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I am experiencing BSOD: win32k.sys.

I could not boot into windows in any mode (safe mode...)

Is there any way I can fix this problem and boot into windows as I need to recover my files back?

Thanks in advance.

A:Blue screen of death! win32k.sys

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Lately, I've been experiencing random restarts and all. After disabling the "Auto Restart" function(Followed some help via search option), I got a blue screen.

Here's what I've noted.

***STOP : 0 X 0000008EC0 (0000005, 0XBF802F46 , 0XF6A6BCA4, 0X00000000)

***win32k.sys - Adress BF802F46 base at BF800000, DateStamp 43446a58

I've recently changed a power supply unit and cleaned the Heat Sink Fan.

Any help will be appreciated. Thanks in advance!

A:Blue Screen of Death. (win32k.sys)

Originally Posted by Red Squirrel at www.iamnotageek.com
It is a RAM error. Follow step one below, review the logs and see if there are any outstanding error messages.

General Troubleshooting of STOP Messages
If you can’t find a specific reference to your problem, running through the following checklist stands a good chance of resolving the problem for you. This checklist is also usually the best approach to troubleshooting some specific Stop messages, such as 0x0A and 0x50.
1. Examine the “System” and “Application” logs in Event Viewer for other recent errors that might give further clues. To do this, launch EventVwr.msc from a Run box; or open “Administrative Tools” in the Control Panel then launch Event Viewer.
2. If you’ve recently added new hardware, remove it and retest.
3. Run hardware diagnostics supplied by the manufacturer.
4. Make sure device drivers and system BIOS are up-to-date.
5. However, if you’ve installed new drivers just before the problem appeared, try rolling them back to the older ones.
6. Open the box and make sure all hardware is correctly installed, well seated, and solidly connected.
7. Confirm that all of your hardware is on the Hardware Compatibility List. If some of it isn’t, then pay particular attention to the non-HCL hardware in your troubleshooting.
8. Check for viruses.
9. Investigate recently added software.
10. Examine (and try disabling) BIOS memory options such as caching or shadowing.
The error message is... Read more

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Hello. Im back with another issue on the old Latitude D520.

I am using the experimental Java 8 on Xp, update 91, yes, i know, its experimental.
Anyways, i was just trying to get Miencraft to work on the old Machine {I was suprised it even installed}
It launched fine countless times before without a blue screen {even though it crashed due to Java errors}
But this is the VERY FIRST TIME i have had a blue screen on WIndows XP. Ever. And no, Minecraft dosent use up all the computer resources, about half.

So i had a few Chrome tabs open, and opened Minecraft to try and troubleshoot it. See if i can get it to work. Ive done this like 20 times without a blue screen.
Then all of a sudden i get a blue screen. I missed the error codes, sadly, but one was 0x00000005, i managed to catch that one. I got like 3 or 4 error codes.
Apparently the error was in Win32k.sys, and i went in total freak out. Yes, Win32k.sys, ouch.
Im going to try to roll back my Java to the last stable version for Xp, see if that helps.

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Recently the blue screen of death has been arising. The problem cause is listed as win32K.sys, address BF85FC9E, base at BF800000, Date stamp 52f43e77. I have not loaded any new hardware lately and this problem occurs after I click on a link, mostly an email link. This annoying problem will not stop so I am requesting assistance. Thank you.

A:Blue Screen of Death at win32K.sys.

Please run this program BSOD_XP_v1.3_jcgriff2_PROD.exe.when it is done go to My Documents and zip up the file TSF_XP_SUPPORT and open a new thread here Blue Screen of Death (BSOD) Posting Instructions - Windows 10, 8.1, 8, 7 & Vista and attach your results to that thread.

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on boot up I get the blue screen of death it will not let me boot in safe mode or from cd always goes back to the bsod I get the usual windows xp bogus errors that indicate ram (cards work good in other pcs)
0xC000005 and the 0x800000e or close
have tried using the windows operating cd and pc acts like it starts to read but hen blam bsod is there any way to salvage 10 years of photos?
thanks even for the chance to vent I have been without for over two weeks now

A:blue screen of death win32k.sys

Hello Paul & welcome to TSF,

now how old is your system ?

did you recently add any new programs ?

when was the last time you cleaned the insides of you tower/case ?

did you leave your system on during any storms ?

do you have access to another computer in you house ?

some questions i need to know !!


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Hi, i have had semi frequent blue screens on my computer (1-4 times a week maybe). The most common one is from fltmgr.sys, but i have also seen just one i think from win32k.sys. Any help would be greatly appreciated thank you. As far as i know, all of my drivers are updated. i just updated my drivers for gpu's a few days ago.


A:fltmgr.sys/win32k.sys windows 7 blue screen

Can you do the following:Publish a Snapshot using Speccy

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I'm having this problem since the parts for my pc came in. First with Windows 8.1 and now with 7 aswell. I ran CPU and memory tests like prime95 and Memtest86 without any luck.

My drivers should be up to date, I downloaded the newest drivers in Asrock's website. The problem happens when I'm playing games, sometimes I can play for hours without any problems. At first I thought it was a hardware problem since the games would freeze without any blue screen but today after running the pc without problems with Windows 7 I got a BSOD.

Also, today for the first time I got the BSOD while browsing the web, before it always happened while I was playing a game.

I also found an old thread where the guy has the same problems as me, the screen would turn black for a few seconds and he also had the same RAM.

My specs:
Motherboard: Asrock Z75 Pro3
CPU: Intel i7 3770
RAM: Corsair 8GB DDR3 1600mhz
PSU: Corsair TX850
OS: Windows 7 Ultimate
Graphics: Intel HD 4000 (I'm using my processor as graphics for now)

I ran two programs to analyze the dump files, WhoCrashed and Blue Screen View.
Who Crashed shows this: http://i.imgur.com/jAF8jjL.png
Blue Screen View shows this: http://i.imgur.com/oL6Nu6E.png

For now I disabled Turbo Boost in my BIOS settings. I also ran a program called Driver Reviver to check the drivers and it tells me that there's a quite a few outdated drivers, but I don't know if can really trust this program.

Here's one dmp file: https://www... Read more

A:SYSTEM_SERVICE_EXCEPTION Blue Screen of Death (win32k.sys)

Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
[COLOR="Red"][B]Built by: 7600.16792.amd64fre.win7_gdr.110408-1633[/B][/COLOR]
Machine Name:
Kernel base = 0xfffff800`02c1f000 PsLoadedModuleList = 0xfffff800`02e5ce50
Debug session time: Wed Aug 5 13:02:04.647 2015 (UTC - 7:00)
System Uptime: 0 days 18:25:43.568
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
* *
* Bugcheck Analysis *
* *

Use !analyze -v to get detailed debugging information.
BugCheck 3B, {c0000005, fffff9600022c9ed, fffff8800768d110, 0}
Probably caused by : win32k.sys ( win32k!MulAssociateSharedSurface+15 )
Followup: MachineOwner

6: kd> !analyze -v
* *
* Bugcheck Analysis ... Read more

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Help! I keep getting this blue screen error and have no idea how to fix it....I ran the windows debugger a couple of times and this is what is coming up... any ideas how to fix this bug?

Loading Dump File [C:\Windows\Minidump\122509-12370-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: srv*c:\debug_symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0x82a1d000 PsLoadedModuleList = 0x82b65810
Debug session time: Fri Dec 25 20:27:03.770 2009 (GMT-2)
System Uptime: 0 days 0:00:36.752
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
0: kd> !analyze -v
* *
* Bugcheck Analysis *
* *

Invalid system... Read more

A:Windows & Blue Screen Error : win32k.sys

No enough info for use to start with (the win32k.sys error is misleading).
Please provide this info: http://www.techsupportforum.com/1871981-post2.html

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Yes, I just got a blue screen of death pop up. This is what it saysWin32K.sysPAGE_FAULT_IN_NONPAGED_AREA. Win32K.sys address BF84642 base at BF800000 date stamp 4d2dd68f

Goes something like that. Any ideas what might have caused that? I haven't installed anything except Office 2010 and that was a few weeks ago. This happend while I was in Office 2010 however. Any relation?

A:Blue screen of death Win32K.sys error


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I have a desktop with WINXP SP2 pack, recentaly I upgraded from WIN XP professional. I always get a blue screen and says that WIN32K.SYS error and PAGE_FAULT_IN_ NONPAGED_AREA and I have to restart the computer. Internet explorer closes automatically and error messege appears that mshtml.dll.
I went to the evident viewer from the control panel and I found these errors from the application and system folders.
Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 7/28/2006
Time: 8:27:46 PM
User: N/A
Faulting application iexplore.exe, version 6.0.2900.2096, faulting module mshtml.dll, version 6.0.2900.2096, fault address 0x0005f331.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 69 65 78 ure iex
0018: 70 6c 6f 72 65 2e 65 78 plore.ex
0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
0028: 30 30 2e 32 30 39 36 20 00.2096
0030: 69 6e 20 6d 73 68 74 6d in mshtm
0038: 6c 2e 64 6c 6c 20 36 2e l.dll 6.
0040: 30 2e 32 39 30 30 2e 32 0.2900.2
0048: 30 39 36 20 61 74 20 6f 096 at o
0050: 66 66 73 65 74 20 30 30 ffset 00
0058: 30 35 66 33 33 31 0d 0a 05f331..

There is another error file in the system folder

Event Type: Error
Event Source: Disk
Event Category: None
Event ID: 11
Date: 7/28/2006
Time: 8:41:51 PM
User: N/A
The driver detected a controller er... Read more

A:Blue Screen Appears Win32k.sys Page_fault_in_nonpaged_area

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Not everytime, but occasionally when I exit and even more rarely open a program, my entire system crashes in a blue screen with the Win32k error. I'm not sure where to start troubleshooting this, so I'd appreciate any help you guys can give.

A:BSOD when exiting programs, Win32k.sys blue screen

Host Name: CHOCO-PC
OS Name: Microsoft Windows 7 Ultimate
OS Version: 6.1.7600 N/A Build 7600
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Owner: Choco
Registered Organization:
Product ID: 00426-OEM-8992662-00173
You really need to update the Windows system files, but you won't be able to do that because of the counterfeit installation you have running.

Counterfeit installations such as yours contains heavily modified code that causes the installation to behave it unexpected ways. Analysing BSOD's and determining their causes on these sorts of installations is very unreliable.

My recommendation is to start with a clean slate, and install a genuine version of Windows. This will minimise the problems you are experiencing, and make subsequent diagnosis of BSOD's far more reliable. Once you are running a genuine Windows installation, and are still experiencing BSOD's, we will be happy to help you solve them.

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Hi there,

Sorry to bother you ,but this blue screen of death it starting to piss me off
It usually happens after PC is up for 3-4h and then i close Mozilla (usually the song is still running from YouTube,last time this playlist https://www.youtube.com/watch?v=VvRV...=RDI2GRCyhvgb8 ;i know id doesn't help but at-least maybe you will enjoy it while looking at my issue ) a weird sounds happens in headphones/speakers and then the "beautiful" blue screen of death; didn't manage to write down the error code but manage to read win32k.sys in front of it.I attached the traces collected with Dialog Collector to this tread.
Note : in the past i had another issue with blue screen with the message ndis.sys but since i installed another network driver for my board that issue was fixed,but this one with win32k.sys can't figure it out

Could you please have a look on it?

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Oxe24e201c,0x0000000,0xbf82ebe1 went to start google chrome and it happened before I even started It day before I had done full avg scan

A:Solved: Blue screen page fault in non paged area win32k.sys

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Hey guys!I've posted in many other forums but I haven't received much of a response at all! Hopefully I will will get one here! My problem is:I was scanning my computer with Malwarebytes on my user account. I told the rest of my family not to log on to their accounts as I am scanning, but another member of my family forgot and logged onto their user account, and came told me that the screen is just black. There was nothing I could do so I held the button on the processor to shut it down. I waited for a bit and then turned it back on. The processor started up but then it shut down and a blue screen appeared! I have posted what the Blue Screen shows below. I have noticed that when I restart and it appears again, some of the information sometimes changes, like the file windows says is causing the problem!What the Blue Screen shows:"A problem has been detected and windows has been shut down to prevent damage to your computer.The problem seems to be caused by the following file: ati3duag.dll <- this bit sometimes changes to something else when restartedPAGE_FAULT_IN_NONPAGED_AREA <- This bit sometimes changes when restartedIf this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:Check to make sure any new hardware or software is properly installed.If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need.If p... Read more

A:Blue Screen - anti3duag.dll & win32k.sys - WinXP - Dell Dimension 9150

Hi .

Do this...Start/Run...type msinfo32 and hit Enter. Click Components/Display. Post what's listed in the right screen for the 1st, 3d, and 4th lines.

Do you have your Dell drivers CD?

Don't do any of the following yet . I need to figure out the correct drivers you need first.

The ati3duag.dll error...should be your video drivers. They are probably damaged, maybe not. In any case, I suggest uninstalling them (using device manager)...then running the chkdsk /r command...then reinstalling the video drivers.

Start/Run...type devmgmt.msc and hit Enter. Click Display Adapter, double-click the specific item now displayed. Click Driver tab, click the Uninstall button.

To run chkdsk /r....Start/Run...type chkdsk /r (exactly as shown here) and hit Enter. Type Y in response to new screen and hit Enter. Reboot the system.

The command will execute...then boot into XP.


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I've got a Windows XP Pro setup with all updates installed. Just upgraded to NIS 2006 from NIS 2004. It's pre-install virus scan was successful as was the installation. Only issue is that full system scan by NAV causes the computer to crash leaving no evidence in the NAV log or event viewer. No help so far from Symantec Knowledgebase nor reply from its Tech Support. Program appears to be running OK in all other respects including virus scanning of e-mail, etc. I plan to run Symantec's virus scan from its website plus its website diagnostic routine but curious if anyone has suggestions.

A:Solved: Norton Internet Security 2006 Virus Scan Crashes Computer

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I bought a brand new laptop in January, a HP6000 series. I noticed a few days after I got it, that I got the blue screen of death(BSD), I was using files from external hard drive which I had previously used on my old laptop, which this problem never occured. I didnt think anything of it, and just restarted the computer. I am currently in the Marines and deployed, so I have no tech support. In the last week, every time I play MP3 files I get BSD, I am able to play video from the c: and f: drives, and do every other action without a problem. I scanned for viruses and spyware, and took care of those using StopSign Anti-Virus. Now I still am getting the BSD from MP3 files, within 10 minutes of play, and win32k.sys shows up in the message. I'm not very computer literate with programming, what is this file, and what steps can I take to correct it without reformating the hard drives?

A:"blue screen of death" win32k.sys

When you get the blue screen, be sure to post the technical details on the blue screen including the STOP error. Write it down and post it back here so we can pinpoint the cause of the problem.

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I've been getting pretty constant BSOD's since I upgraded my mobo, CPU, and GPU. (ASUS to Gigabyte, Intel to AMD, AMD to AMD; respectively)
I've been slowly fixing it with my limited knowledge and Google, and they've lessened somewhat. I've basically just been upgrading drivers and trying to get rid of the old ones.
The biggest change so far has been from yesterday, when I completely uninstalled all AMD components, folders, and registry entries. I then reinstalled with all the newest AMD drivers (chipset too of course). No BSOD's for the rest of the evening yesterday, and none for a few hours this morning, until the newest (which you will see as the only entry for today).

Hoping to finally get this fixed and dealt with once and for all.
Please let me know what I need to do.

Edit: More BSOD's. New one saying it caught a device driver attempting to corrupt the system. I can't recall the stop code now, and I'm on my laptop now so I can't access the minidump for it. The computer also crashed with another 3b win32k 10 minutes after the new one.
I'll go on the computer and add the minidump when someone tries helping. Thanks.

A:3b win32k BSOD from hardware upgrades

Welcome to SevenForums

Did you perform a clean install after installing so many new hardware?

Is the firmware for your SSD up to date?

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I have a new Asus A7V8X-X Mobo with BFG Nvidia Geforce 5200 Ultra. The work fine while using the PC, mostly. I sometimes get errors from 1942 and get kicked back to windows. Sometimes when I exit 1942 normally my PC just reboots. And I gotten a blue screen every day since installed the hardware Tuesday. I've updated ALL drivers for ALL components in the PC last night, and left the machine running all night. When I woke up, there was a blue screen with error codes: 0x0000008E, 0xC0000005, etc.

I know this is usually a hardware confliction issue, but don't see any conflict in device manager. Can anyone give me some suggestions?

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Hi, i'm new to the forum and i need help with my toshiba a205-s4577.

it was working fine for the past year and months that i have used it and then one day it suddenly crashed while i was watching a movie. it displayed random patterns on screen. kinda like part of the image from the video is on the screen then a black strip and random colors. I restarted the unit to safe mode and left it on and browsed the net and downloaded some big files for how many hours and nothing happened.. there are also times when windows is still loading with the windows logo on screen, it crashes. there are also times when the login screen is displayed and it crashes. it just crashes randomly! so i tried to reformat it. i deleted the partitions and created a new one, formatted it then fresh installed windows 7 ( my previous OS is windows 7 by the way) and started installing the basic drivers and after a few hours, it crashed again... thinking that the driver installed might not be compatible, i tried another fresh install of windows (same execution, delete partition, create, install OS) and this time, without installing the drivers, it crashed again after a few hours... sometimes it crashes immediately after turning it on from cold start!

is there someone who can give me an advice on this? is this somehow caused by dust accumulating inside the laptop? or is it already busted?

A:Laptop crashes, random pattern on screen / blue screen

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I either play Left 4 Dead or Prototype and my computer crashes with a blue screen when I make a swift mouse motion to the right. It doesn't happen all the time, some days I can play L4D for hours and it won't crash.

Some say the most common thing is Logitech Mouseware. I do have a Logitech mouse, Mx510 Performance Optical Mouse (Blue). I am running on Vista, I have visited the driver site for Logitech and found out that Vista does not require any driver for my mouse, and I never had on in the first place for this Dell XPS M1530. I just plug and use.

So ingame, it would happen when I make a sharp turn with the character to look in first person view to the other side or behind me, with lots of things happening at the same time, such as attacks or explosions, screams etc.

This is what I got as the only info that I could possibly even remember during the 10 seconds before reboot during the blue screen.

0x0000000E(something like that)

Then when my computer started up completely, it showed this:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6002.
Locale ID: 4105

Additional information about the problem:
BCCode: a
BCP1: 0000099E0000007E
BCP2: 0000000000000002
BCP3: 0000000000000001
BCP4: FFFFF80001C7B443
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1

Files that help describe the problem:
C:\Users\[NAME OF OWNER]\AppD... Read more

A:Vista Blue Screen crashes only in full screen game.

Here's a link to a brief description of the error: Troubleshooting Windows STOP Messages
There's not much info here to go on, but most BSOD's that occur during games are due to video problems, with audio problems coming behind them.

So, for starters:
- download the latest version of the video and audio drivers for your system.
- uninstall the current video and audio drivers through Control Panel...Programs...Uninstall a program.
- install the downloaded drivers.
- reboot and wait for another BSOD :0)

If this doesn't fix it, you'll have to navigate to C:\Windows\Minidump, zip up the contents of that folder and upload it with your next post.

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I got a blue screen of death and i'm pretty sure it's a virus. Safe mode does not work. I tried booting with my norton 2004 disk and use the Norton emergency virus repair but for some reason I don't think it's actually scanning the whole computer. Whatever scan it runs only takes 7 seconds and it checks only 28 files and finds no virus. I've never had to use emergency virus repair before and I'm not good with DOS but whenever it scans it says it's loading virus definitions from A: (which I believe is my floppy drive..I don't have definitions there) What can I do to make it scan my whole computer for viruses. I'll probably need to buy the latest Norton even though i've updated 2004 every year. But I wish I could do a whole scan on my comp with the version I have now and maybe saved some money.

A:Blue Screen of Death.....trying to use norton

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I get a blue screen after several hours when I plug in mic or speaker.

A:Hardware problem Blue screen.

I noticed that you don't have Secure Boot and/or UEFI enabled. If you were having problems with it and changed it, please let us know.

It's not necessary to enable it now. But, should you reinstall Windows at some point in the future, please enable it first.

I mention this because it may happen that (one day) the system won't boot. This can be caused by a program changing your UEFI settings, or an update of the UEFI resetting it to default values.

To test and see if this is the cause, boot into the UEFI and see if the settings have been changed. If uncertain, try with Secure Boot both on and off (and the UEFI on UEFI or Legacy (CSM))

If it still doesn't boot after trying this, then move on to other troubleshooting tools as it's not likely to be due to this.

I have seen problems with the Killer Network Manager - but mostly on MSI systems. Also, see the NOTE within the quotes as an update may have fixed this problem.

At times the Killer Network Manager may cause BSOD prolems:
NOTE: See this link first: BSOD while playing on msi gt70 dragon edition 2 (thanks to kaelaan) It appears that the Killer Service problem was solved with the latest release of the Qualcomm versions of the drivers (so try updating to a version dated from later in 2014).

The Qualcomm Atheros Killer Service/KillerNetManager is known to cause BSOD's. Please follow the workaround instructions here:

... Read more

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Hi guys,

I have a blue screen problem. Before you say anything, I have searched the forum for similar issues. Although I have found a lot of topic on blue screen problems, none is similar to mine.

I dont know how this could be. Everything was fine, and all of a sudden, I start up my computer one day...it goes to desktop for like 1 min and then blue screen. I didnt install any new programs or hardware. I can run safemode with networking fine... which is how I can write on this forum. Here is what is says on safemode

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C000001D
BCP3: FFFFFA600C160020
BCP4: 0000000000000000
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
Read our privacy statement:
Microsoft Online Crash Analysis

I dont mind buying a recovery disk...but will it help? I just hope its not a physical issue with the PC. By the way I use window vista home edition

A:blue screen problem...hardware?

press f9 or f8 when starting the computer and select "last good configuration" OR you might need to run a dskchk /r for a windows repair.. but try last good configuration first.. then will see

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Everytime that i start my PC and load till the desktop shows up. After like 1 minute, this pops up...

Any ideas what caused this? /:

A:Blue screen of death ( Hardware maybe? )

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 BSOD's.txt   16.7KB
  1 downloadsblue screen of death problem
i have a new system with-
-brand new hdd,motherboard
-few months old ram,psu,processor,nvidia 8600 gt
My board is i915 ddr2 and ram is 2 gb , now as my system is new i shouldnt be having any problems but i get random blue screens of death almost everyday
i have a fresh copy of windows xp pro installed.
yesterday i tested i ran memtest 86+ and i got 24 errors after 1 pass of 8 tests , does this means that my ram is at fault for this or there might be some other problem. my specs:

OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 2 Build 2600
System Manufacturer INTELR
System Model AWRDACPI
intel p 4 3 ghz with ht
BIOS Version/Date IntelR - 42302e31, Phoenix - AwardBIOS v6.00PG, Phoenix - AwardBIOS v6.00PG, 11/10/2010
Total Physical Memory 2,047.48 MB
Available Physical Memory 1.40 GB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.95 GB

Intel® 915G/P/GV/GL/PL/910GE/GL
NVIDIA GeForce 8600 GT

A:blue screen of death with all new hardware

yesterday i tested i ran memtest 86+ and i got 24 errors after 1 pass of 8 tests , does this means that my ram is at fault for this or there might be some other problem.Any errors with memtest86+ indicate that either the memory chip is bad or the memory slot on the motherboard is bad. If you have more then one memory chip, test each separately.They should be able to complete 7 full passes without errors for minimal confidence that the chip is "OK."The test can be stopped if there are any errors.Retest a bad chip in a different slot.

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I recieve a blue screen (saying physical memory dump).
I think that it's a hardware problem, cause i change my memory (i thought that it's maybe bad memory) but same problem.
All the dump messages are different but in all of them there is "NT Kernel System".
With xp i don't have any problem, so i am thinking that it's a motherboard problem. My motherboard is abit Ip35 pro and i can't find any driver for windows 7 32bit for this motherboard.
But is really a hardware problem? I attach the 2 last dump files.

A:Blue screen, hardware problem?

Try this means of analyzing those dumps:


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I have been given my friends computer because she is having troubles with it. She just got a Hitachi 1TB external drive, it comes with a little stick that attaches to the external drive. When I put it in the machine I get the blue screen message "an attempt was made to execute non-executable memory"

What is going on? How can I back up the pc??

A:blue screen error - hardware?

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Is it possible a Machine Check Error Blue Screen (that is supposed to say "hardware" is the cause) to be caused by a driver issue?

If so, is there any possible way to fix this if the system can no longer be booted? The BSOD comes up before any mode of windows XP will load or finish loading.

A:Question About Hardware Blue Screen

Yes of course it can be a driver.

You can enable and disable drivers/services in the Recovery Console and you can also copy and replace any system files. You'd have to know which driver to blame of course.

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I am having a problem with dumping. Every time I start my PC it shuts down. Please, I need help.

A:Blue screen hardware problem.

Quote: Originally Posted by Motaz33

I am having a problem with dumping. Every time I start my PC it shuts down. Please, I need help.

We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

It is almost impossible to spot trends from a single DMP file so if you have more than one please upload them. If you only have one please wait until the computer crashes again then upload both.

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

To ensure minidumps are enabled:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small m... Read more

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In prior post, it was suggested I do a repair installation. I did. Now I get the Blue STOP screen w/ 0x0000007e (0xc0000005, 0xf782f750, 0xf7a46454, 0xf7a46154) on the 1st startup after in stall. This is a 200gig HD w/ over 123gig open, so know it is not HD space. New MB & CPU & mem so would not think it is BIOS out of date. See hardware below in my prior post.

I read the MS support http://support.microsoft.com/?kbid=330182&sd=RMVP

I have a pre SP1 version of XP Home Edition. I just did a repair, so the SP2 should still be active; right?

I cannot start in safe mode because the install never completed.

Have an old 60gig HD and did a fresh install on it, but there were numerous files that would not copy. I let it complete the install, but it took forever. 39 minute countdown took over 2 hrs. Then when it finally did finish to the 2nd reboot, it asked me for an admin password, but I never entered one. Because I did not know the password, it would not let me proceed.

I removed the old video drivers & installed the new ones before doing the XP repair.

Do I just need to start over with a new XP version w/ SP2? or will this be wasted money?

Help! Getting very frustrated.


Had P4 1.9 Socket 478, Albatron MB w/ old ATI All in Wonder, Old SB Audigy.

MB & mem went out so upgraded to:
ABIT AN8 SLI, Socket 939
AMD 64 3200+
Leadtek Winfast PX6200 TC TDH PCI Express 64MB on board
MB has "Audiomax 7.1 daughter card that plug... Read more

A:Solved: Blue Screen New Hardware - Need new XP?

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I don't know all that much about the hardware aspects, but a friend of mine built my computer about a year ago.

AMD Athlon(tm) XP 2600+
2.14 GHz
1.00 GB of RAM
NVIDIA GeForce4 Ti 4200 with AGP8X, 128mb
120GB Western Digital Hard Drive
FVDSCI (2003) SCSI Host Adapter
Silicon Image SiI 3112 SATARaid Controller

Running Windows XP Pro

- I will be playing a game (anything using my graphics card) for 20-30 minutes
- My wireless Logitech Mouse and Keyboard will stop working, the lights on the wireless reciever will go out
- The action on the computer continues, but I am not able to use any input devices
- Shortly after, the computer flashes a blue screen, full of white text, it is flashed fast and then my computer restarts, I can not read what the blue screen says in time
- When Windows is loaded up again, there is an Error Report message from Microsoft, but gives me no indication of where the error came from

I have done some research on different blue screens, and found somewhere that my particular screen could be related to USB ports

I can see a connection between my USB ports and my wireless mouse and keyboard, as if possibly my wireless mouse reciever was causing a USB error, or if there is some connection problem with my motherboard and USB ports

But then why would the problem only occur in a game or other program that makes use of my graphics card?

Also, I recently noticed that after a number of these reboots, the LED lights for my On/Status (on the computer case),... Read more

A:Strange Blue Screen, is it hardware?

Howdy sjlsam...

First of all...Don't have any idea what is going on at this point...

What I would do is right click on My Computer - Properties - the Advanced tab - the Settings button under Start up and recovery - and uncheck Automatically reboot, this way it will not restart, but will give you a blue screen and an error code...

Once you get the blue screen, post back every thing it says, in most cases it will give the driver or file that is causing the problem...

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I'm getting this occasionally when I shut down Windows XP. I happens very little, but still something I'm worried about.

*** Hardware Malfunction
Call you hardware vendor for support
NMI: Parity Check / Memory Partial Error
*** The system has halted ***

And I wanted to reformat my system, would this give me any problems if I did? Cause I want to clean my system, haven't had it for a year.

Also, I had a few Windows Explorer errors this morning

A:Blue screen, hardware problem?

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