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Folio 9470m DUAL Display Port on HP 2013 Ultraslim Docking S...

Q: Folio 9470m DUAL Display Port on HP 2013 Ultraslim Docking S...

So i'm using a Folio 9470m at work on a 2013 Ultraslim Docking station with 2 Display Port connectors, but if i attach two screens to those it only displays them as one device and mirrors the image on both screens. Furthermore if i go into the screen and resolution settings, both identify as screen 1, but i can set 3840x1080 instead of 1920x1080 and at that moment the picture will span over both screens as one. The downside to this is that the login screen, windows i open for the first time, they're all gonne appear in the middle where the bezels are, it handles them as one bigger screen and not as 2 screens that extend each other. I need them to be detected as 2 seperate screens, and so far i have had no success. Has anyone experienced this or knows a solution? I really don't want to connect the second screen via VGA. Can the folio handle 2 display port connections on a dock? Is this maybe the cause?

RELEVANCY SCORE 200
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A: Folio 9470m DUAL Display Port on HP 2013 Ultraslim Docking S...

As far as I know the Folio 9470m doesnt support more then one external display. I think you can verify this by having a look at the quickspec document for the model.

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RELEVANCY SCORE 144

I am experiencing the following issue and hope that someone in the forum as an idea / suggestion. When I have the screen connected via via display port cable with the docking station and I have my laptop docked, I dont get any signal and the screen keeps black. This is independent of the Operating System - I used Windows 7, Windows 8. When my laptop is docked but I attach the display port cable directly to the laptop it works without any problem. I have also realized that with other displays 23'' or 24'' the setup with the docking station works without a problem. So it has to be a cominbination between UltraSlim Docking Station and ZR2740w screen. Any advise what else should be tried?











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A:HP ZR2740w and HP Folio 9470m / UltraSlim Docking Station

Update:  After calling HP technical support I and being bounced among various clueless offshore tech support reps, I finally landed on the US-based workstation support department.  Justin looked up the problem and identified it as a known issue and is replacing my monitor cable with one that HP says will work.   Also, in the meantime there is a workaround that I had figured out.  If you don't use the displayport port on the ultraslim docking station but pug the cable directly into the computer it works fine.  There is some inconvienence associated with this as you have to plug it in every time you dock and unplug it every time you undock (and of course the cable always falls behind the desk while you are doing this), but it is okay as a solution while I am waiting for the new cable to arrive.  Will update this post after it arrives and report whether it works.

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RELEVANCY SCORE 114.8

When trying to use a Displayport to VGA or a Displayport to DVI cable to connect from an HP 2013 Ultraslim Docking station to an external display, the display comes up with no signal and goes to sleep. Connecting with a VGA cable, it works fine. We were able to replicate this issue with multiple new, fresh out of the box docking stations. The issue happens on any monitors that we connect, even ones that work with other docks. It seems to be the Intel Displayport Topology is picking up the display and making it so that the displayport cannot be activated without connecting 3 monitors.  The older version of the Ultraslim Docking station that only had 1 displayport seems to work just fine, it's just the newer 2013 version that has 2 displayports that has this issue.  Does anyone know if there is any newer firmware or where I can disable/stop the Displayport Topology from picking up this one monitor and trying to make it 3 displays? If not, we're probably going to have to go back to USB adapters and those are no fun. Thanks,Andrew System info:HP Elitebook 840 G1, G2, and G3 (Issue has occured with all 3 models.)Windows 7 Enterprise x64HP 2013 Ultraslim Docking StationDock Firmware 2.30Updated Graphics, Chipset and USB drivers to latest version from HP's website.

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RELEVANCY SCORE 113.6

Hello, I have connected HP Compaq LA2405wg through VGA cable to HP 2013 UltraSlim Docking Station Rev V1.00 and there is no possibility to change display resolution to 1920x1200. Highest possibility is 1920x1080. The resolution works if I connect it directly to my notebook. What should be done?Some Docking station drivers/firmware? Thank you.

A:Docking station HP 2013 UltraSlim wrong display resolution

Hi , I am not sure it is which generation 745 model , But still you need to update the  HP Ultraslim Docking Station DisplayPort (DP) Hub Firmware Type:FirmwareVersion:2.30.000 Rev.A(18 Apr 2016)Operating System(s):Microsoft Windows 10 (64-bit) | View allFile name:sp75855.exe (2.0 MB) Link : http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=7146325&swItemId=ob_165723_1&swEnvOid=419... Could you upate the firmare and check ! //Click on Kudos and Accept as Solution if my reply was helpful and answered your question//I am an HP employee!! 

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RELEVANCY SCORE 110.4

Hello, I do dock an Elitebook 840 G1 on the ultraslim 2013 docking station. To connect my 2 screens (DVI input)  I use a DisplayPort -> DVI cable. Basically this works. But if I resize a window (webbrowser) it takes several seconds (!) to update the content of this window on the screen.Example: google.com start page, search field is centered on page, if I resize the window the place of the search field must be updated, and this takes up to 10 seconds.-> Impossible to work. If I connect only 1 screen on displayPort of docking station -> same problem.If I connect 1 screen directly on laptop displayport -> OK (even with 2nd screen on VGA of laptop -> ok) Is the reason the DisplayPort->DVI cable?Should I use another cable? Which one?Should I buy new monitors with DisplayPort input? Can you guarantee that this will work?Does anybody use this docking station with 2 screens with DisplayPort -> DVI cable? The docking station is completely useless if this does not work. So any tip will be appreciated!Thank you and best regards,Roger

A:Ultraslim 2013 Display Port

drivetek  Update your drivers and Bios Check your Intel HD Settings http://www.intel.com/support/graphics/sb/CS-022130.htm#displaycontrol2 Install for the Display the driver *.inf Test a other cable

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RELEVANCY SCORE 109.2

Greetings everyone, I have been having a really annoying problem where my laptop disconnects the monitor connected to the display port through the docking station pretty regularly.  For the longest time it just wouldn't show any picture to the display port connected monitor.  I could see it in screen resolution but the monitor could not get a signal.  I fixed this (or so I thought) by going through the intel drivers.  I just came back from lunch after locking the machine for about an hour and was running into the same issue as before; the drivers could see the monitor but it wasnt pushing a signal. This is a brand new Enterprise W7 x64 image with all the drivers, I've tried different docking staitons, different monitors, different cables.  I've installed drivers and reinstalled drivers.  I've gone through pretty much everything I could think of and I'm still getting the issue.  Does HP have a fix for this? I'd really appreciate some guidance here.

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RELEVANCY SCORE 98

We have around 530 of these in the company and we are having a repeated number returned to our Support team as the USB ports are failing. The error showing on the Laptops (all hp revolve 810's) is Unknown USB Device (Device Descriptor Request Failed). Its getting to the stage where it is costly to just replace them and we would love to know if anyone has a fix. Once one has failed it wont work on any of our laptops and all the 'usual' fixes are not working.

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RELEVANCY SCORE 98

Does anyone know if there is any way (with a software or within the os ) to check the firmware version of the ultraslim docking station 2013?

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RELEVANCY SCORE 98

Hi everyone, My company is using HP Elitebook 840 G1.I want to connect the HP 2013 Ultraslim Docking station with my HP Elitebook 840 G1 to have 2 external monitor. However, using the VGA port and Display port from the docking station, I can only managed to get the VGA port to work. I tried using display port converter to DVI, does not work too. When I am using the laptop's VGA port and Display port, both screen are able to display with no issue. Is there any solution for me to get both the screen to work when I am using the docking station? Because if by connecting to the laptop itself, whenever I have a meeting I will need to disconnect all the cables and replug when I am back on my desk. This is redundant. Lastly, if i use a VGA splitter on the docking station, will it work? Your reply is greatly appreciated.

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RELEVANCY SCORE 96.8

Hello, I experience problems with my HP Elitebook 850G3 running Ubuntu 16.04 LTS with the HP 2013 docking and 2 HP monitors E241i connected on the docking . -> After a while, the screen freezes. A reboot out of the docking is required. I updated:- the bios to V1.05- Ubuntu from 14 to last 16.04 LTS- kernel from 4.4.0 to 4.4.9- the docking firmware to 2.15.000(7 Jan 2014) I also try this post http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/External-Dual-Monitors-and-Lapt... Note:1/ This PC is a dual boot (Windows 10 and Ubuntu). On window 10 it is running fine.2/ I got another PC Elite book 850 G2 under Ubuntu 16.04 LTS. With the same docking and the same monitors, there is no problem Thanks for your help

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RELEVANCY SCORE 96.8

I got a HP Ultraslim Docking Station 2013 along with my new Elitebook 1040 in october. Ever since, I have tried in vain to get the docking station to work. When I dock the laptop only the power button on the dock works, the usb and vga ports do not. Are there anyone else who have experienced anything similiar who have a solution?

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RELEVANCY SCORE 96.8

i have HP ELITEBOOK 840 G2,  Windows 8.1, external speakers plugged into the docking station (HP UltraSlim Dock 2013) but music keeps playing in the internal speakers. Please advise. thanks

A:2013 ultraslim docking station no sound

Similar situation here - HP Elitebook 840 G2 with Windows 7 64bit Enterprise, external Speaker into the Docking station (HP 2013 UltraSlim Dock) and sound still comes from internal speakers. When I plug the 3,5mm Stereo Jack into the Notebooks own plug, the sound correctly changes to the external speakers and internal speakers are muted. Audio on docking station does not work. Thanks for any help!

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RELEVANCY SCORE 96

We have several HP 2013 Ultraslim Docking stations that have audio interference issues when connecting to the dock audio out. If there are not any other external devices connected to the dock, the sound is normal. If an External device is connected to the dock via VGA, USB, or display port, the audio out connection becomes noisy. We have connected the audio out to a multitude of different classroom amps and TVs and the noise issue is still present. If I connect a ground loop isolator in line with the audio output on the dock, the noise is no longer present on any of the devices. Could this be an issue of improper shielding in the analog audio connection? Audio drivers and dock firmware have been updated with no improvement. Does anyone else have this issue? Thanks

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RELEVANCY SCORE 96

I have an HP Elitebook 850 and an HP 2013 Ultraslim Docking Station.  I've been using them for over a year with dual 27" WQHD monitors (2560x1440) through the dual displayport connections on the back of the docking station. I recently upgraded to a 32" BenQ UHD (4K) monitor, and while it works perfect if I connect the DisplayPort cable directly to my laptop, I am having problems getting it to display anything when connected through the docking station. This problem makes it so I can't use the docking station and the new monitor together. Some more details:- Running Windows 7 x64- When monitor & laptop are connected to docking station, Windows recognizes the 4K monitor is there, but won't display anything on it (monitor thinks there is no input). I undock and connect to the laptop directly and it recognizes/displays instantly.- I've tried docking port firmware version 2.27 (what I had originally - SoftPaq#71104) and 2.30 (SoftPaq#75855). Both were downloaded through the "HP SoftPaq Download Manager". And yes, I undocked/unplugged/rebooted/etc in between with no difference in result.- I've tried configuring the monitor with every different resolution from 800x600 all the way to 4K - none of them get anything displayed if it's connected through the docking port (but all work fine if connected directly to the laptop). I'm at my wits end here - How can I get the docking station to work with my new monitor? 

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RELEVANCY SCORE 96

Have new Ultraslim Docking Station 2013 and two VGA-to-Displayport adapters for my two older monitors.  If I don't dock the laptop (Elitebook 745 G3) and plug either of the monitors into the VGA port (without the adapters) directly to the laptop, the monitors both work.  If I plug one of the monitors into the VGA port on the docking station and dock the laptop, the monitors will both work (one at a time since only one VGA port on docking station).  However, if I use either or both of the DisplayPort ports (using the VGA to Displayport adapters) on the docking station they don't work.  Anyone able to provide some guidance? 

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RELEVANCY SCORE 96

After laptop goes to sleep in dock, it will not reconnect to an external display through the displayport. Dock must be unlocked and re-locked for computer to re-scan and find the displayport connection. I already installed the docking station firmware from the HP drivers site. How do I make the dock's displayport wake when the laptop does?

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RELEVANCY SCORE 96

Hi, my problem is that connecting the headphone to the jack behind the docking station both headphones and PC speakers are audible. I tried a 840 g2 on my docking station, and it works fine. I tried my 840 g3 on another docking station and have the same issue. I think it may be a driver issue, but it is my work PC and i have no administrator privileges. Thank you.

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RELEVANCY SCORE 96

I have an HP EliteBook 745 G3 with Windows 7 Enterprise 64 bit. I have a Viewsonic VP2770-LED monitor. I have my personal PC and the ELiteBook attached to a VellBox 2 port DispalyPort KVM switch. When the EliteBook is booted with it selected on the KVM it boots and works fine. However, if I subsequently switch the monitor to my home PC and then switch back to the EliteBook, the USB keyboard and mouse swithc OK but the monitor does not. If I use Fn F4 to switch to an external monitor it does not work. If I restart the ELiteBook it does not detect the external monitor and Fn F4 will not switch  either. If I power the EliteBook off and then back on again, every time it detects the external monitor and switches to that.  I have also tried this with a StarTech 2 port USB DisplayPort KVM switch and I have the same issue. Whenever I switch to my desktop PC it works everytime, so the issue lies either in the doscking station or the EliteBook I have have updated the HP Ultraslim Docking Station DisplayPort firmware, the AMD Graphics Driver and the ViewSonic driver to the latest versions but I still have the same issue. Has anyone else seen this issue or doies anyone know of a solution? Keith.  

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RELEVANCY SCORE 96

Can I hook up two monitors using a 2013 ultraslim docking station and if so what type of cables do I need?

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RELEVANCY SCORE 96

Hi all - I could use some help.  I have my Elitebook 1040 in the 2013 Ultraslim docking station with two LG monitors connected through the Display ports.  It's worked great for the past 2 months. All of the sudden, my screen was going black and then after 3 seconds would turn back on (this happened on both LG monitors). After reading other threads, I went an installed the latest version of software for the docking station as that seemed to be the issue.  Well now neither monitor works when I re-dock the computer. Out of the dock, if I connect one, no problem.   Any recommendations on how I fix the doc?

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RELEVANCY SCORE 96

I tried connecting Harman/kardon speakers to my docking station using 3.5mm jack but even after connecting; sound will come from my laptop and not the speakers. Speakers are working fine when connected to my desktop and also on my mobile device. Can someone tell me; how this issue can be solved?

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RELEVANCY SCORE 96

Hi  I own a Elitbook Folio 9470m and a 2013 Ultraslim Docking Station.On the Elitebook I run Linux (Mint 18).The Dockingstatioin never showed the BIOS/UEFI output on the Screen. (Screen stays black until OS loads. I found an article saying this is a known problem for some Notebooks and the solution is to update the BIOS. I am already on the newest BIOS-version and the Problem Persists. This is ther article I found: http://h20566.www2.hp.com/hpsc/doc/public/display?sp4ts.oid=5450893&docLocale=de_DE&docId=emr_na-c05... but it does not mention the Folio 9470m as a model that suffers this problem)Since I use a Harddrive Password this is annoying, because I have to type the password without corresponding screen output and cannot enter the UEFI while the Laptop is docked.I recently found out that there is an update for the Dockingstations Displayport HUB which I guess could fix my Problem. ( found here: http://h20565.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5275307&swItemId=ob_147496_1&swEnvOid=415... )Sadly this Update is only provided as an EXE file, which I cannot run on Linux (I really don't want to try a Hardware firmwareupdate over WINE).For Bios updates for example there are other ways to perform these under linux, as for example to create a USB stick over which the Update can be done. Is there a Way to update the Firmware of my Dockingstation running Linux? (Other than installing Windows on my Elitebook just to perform the update, whi... Read more

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RELEVANCY SCORE 94.8

Hi,Wondering if it is possible to plug a set of standard iPhone earphones (that have an in-line mic) into an HP 2013 UltraSlim Docking Station. The hope is that the earphones will allow for both audio out from the laptop and microphone recording into the laptop. The iPhone earphones work perfectly this way when plugged into the laptop jack. When I plug the earphones into the line-out of the dock they work well (can listen to music), but the microhpone doesn't work when plugged into the line-in of the dock. My idea is to use something like this http://www.cablechick.com.au/cables/avencore-4-pole-trrs-to-35mm-stereo-mic-splitter-cable-female-to...or this https://www.pccasegear.com/products/32027/audio-splitter-cable-female-3-5mm-to-2-x-male-3-5mm but my concerns are this http://h20565.www2.hp.com/hpsc/doc/public/display?sp4ts.oid=1849381&docId=emr_na-c04352894&docLocale... Does anyone have any advice?

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RELEVANCY SCORE 89.2

My company just provided us with new 840 notebooks and the ultraslim docking station.  I have two monitors that hook up to the dock:  one via VGA that works fine and the other via a DisplayPort cable which has problems with refreshing the screen contents.  Here are my troubleshooting steps: 1)  I have updated ALL drivers including the ADT display, Intel Graphics and the Ultraslim docking station to the drivers recommended on the HP site for the 840 notebook.  This did not resolve the issue. 2)  I then undocked the machine and hooked up both monitors to the ports on the notebook and both monitors work fine.  This eliminates driver issues and also issues with the graphics card on the notebook.3)  I redocked the notebook and hooked up only the VGA cable to the docking station leaving the DisplayPort cable hooked up to the notebook and both monitors work fine.  This eliminates issues with the DVI cable.4)  I switched out the DisplayPort cable and used a VGA cable on the same monitor and the monitor works fine.  This eliminates issues with the monitor. Given the above, this is obviously a problem with the DisplayPort ports on the docking station and/or the firmware on the docking station.  Since I've updated the firmware for the docking station (currently set at version 2.24 from 10/30/2014), I'm not sure what else to try.  I can't update the BIOS on the notebook because it is locked down by ... Read more

A:Dual Monitor Problem - Elitebook 840 and Ultraslim docking s...

I am having the exact same issue. Has anyone found a resolution yet?

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RELEVANCY SCORE 87.6

Laptop:  Elitebook 840 G2Docking station:  Ultraslim  D9Y32AAOS: Windows 10 (64 bit)New Monitor: BenQ BL2711U (Res: 3840x2160 at 60Hz)Old Monitor:  Samsung Syncmaster 2220WM  (Res: 1920 x 1200) Problem:  1. When new BenQ monitor is connected to either DisplayPort on the Docking Station -       there is NO SIGNAL to the monitor           1a.   VGA cable can then be connected to docking station and it works fine with old monitor. 2. When BenQ monitor is  connecteed directly to laptop's DisplayPort - monitor works perfectly.         2a.   When laptop is merely docked (even though Monitor stays conn. directly to laptop)                  SIGNAL LOST   (puzzling)         2b.   When VGA cable is connected to laptop (directly),  it works with old monitor -                     but SIGNAL IS LOST to BenQ  connected via laptop's DisplayPort connection  (puzzling)  Attempted solutions with BenQ Tech support - multiple reboots with connecting, disconnecting cable, etc. - problem persisted.  Tech says he's heard of docking stati... Read more

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RELEVANCY SCORE 78.8

I bought my laptop in 2013 and I want to upgrade my windows to windows 8 i have OS dvd windows 8 but it cant be installed it came out with errors such as these. How do I install windows 8?    

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RELEVANCY SCORE 78

Trouble started with random system restarts anywhere from 2 to 60min after powering on. That lasted a few days. Than it got worse, it was stopping before system boot with error message: motherboard product information missing. After a soft or hard reset (can't remember now) it stopped displaying anything, only LEDs came on and fan run, all lasting about 5s. I tested RAM in other machine, OK. Pulled HD out, no difference. Put a different HD in, no difference. With DC disconnected and battery out I left CMOS battery disconnected overnight. Now it cycles: LEDs and fan come on for about 5s, all off for 1s and tries again. Any help will be appreciated... Best regards

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RELEVANCY SCORE 78

HiNot sure if my post was noticed as posted over weekend and got no reply so I'm trying again.Trouble started with random system restarts anywhere from 2 to 60min after powering on. That lasted a few days. Than it got worse, it was stopping before system boot with error message: motherboard product information missing. After a soft or hard reset (can't remember now) it stopped displaying anything, only LEDs came on and fan run, all lasting about 5s. I tested RAM in other machine, OK. Pulled HD out, no difference. Put a different HD in, no difference. With DC disconnected and battery out I left CMOS battery disconnected overnight. Now it cycles: LEDs and fan come on for about 5s, all off for 1s and tries again. Any help will be appreciated... Best regards

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RELEVANCY SCORE 78

need to remove bios password of HP Elitebook folio 9470m.Please send me the smc.bin

A:SMC.bin for Elitebook folio 9470m

Hello @dkkundu00 Welcome to the HP Support forum. Thank you for posting. Most business class notebooks (including yours Elitebook and Probook) have better security. You will have to contact HP Business Support for assistance on removing the password. HP Business support should be able to send you the customised SMC.bin file and instructions which you can use  to reset the password - the file cannot be generated and provided by the means of the forum. Here is how to contact HP >> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html>> http://www8.hp.com/us/en/contact-hp/business-support.html Contacting HP Business support for such issues is usually free of chanrge. You will be connected to level 1 support agent who will collect the required information from you and will eventually escalate the case to tier 2 engineer. You will be contacted with final file and instructions after a few days typically.  Hope this helps. Provide your feedback and let me know if you face any issues

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RELEVANCY SCORE 78

Hi Guys.

I have a fresh image of Windows 7 on my laptop but it will crash frequently when connect to a VPN.

I have only tested this over WIFI and have yet to test over a wired connection.

I have attached the correct file but I think some files may be missing as I can't seem to get the Diagnostics Tool to do a full run through.

Any help would be appreciated

A:BSOD When Using VPN on HP Folio 9470M

Hi BinaryStar0647.

Your BSODs are caused by Sunbelt Personal Firewall driver, a regular BSOD causer which is disconnected from the market from December 2011.

Seeing your files I realized that the drivers are used by some other thing, GFI Software Firewall.

ITEMVALUEName [00000016] GFI Software Firewall NDIS IM Filter MiniportAdapter Type Ethernet 802.3Product Type GFI Software Firewall NDIS IM Filter MiniportPNP Device ID ROOT\SB_SBFWIMCLMP\0000Driver c:\windows\system32\drivers\sbfwim.sys (5.2.51.0, 117.78 KB (120,608 bytes), 15/08/2013 10:37 AM)
And it is the driver that is failing here.

Code:
fffff880`0358c670 fffff880`00df2110Unable to load image \SystemRoot\system32\DRIVERS\SBFWIM.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SBFWIM.sys
*** ERROR: Module load completed but symbols could not be loaded for SBFWIM.sys
SBFWIM+0x1a110
And not alone, but with other components too.

Code:
fffff880`0358c408 fffff880`046aadd3Unable to load image \SystemRoot\system32\drivers\SbFw.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SbFw.sys
*** ERROR: Module load completed but symbols could not be loaded for SbFw.sys
SbFw+0x11dd3
I would suggest you to uninstall GFI Software Firewall.

Let us know the results.

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RELEVANCY SCORE 78

I have a 9470m Elitebook folio - and the noise of the fan is killing me . how can i fix it?

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RELEVANCY SCORE 78

I have HP Folio 9470m Laptop. though it has SIM slot option beneath the battery compartment i have installed sim in it. But dont how to use the sim option. im using this laptop In pakistan.Kindly confirm that can i use sim option in pakistan??

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RELEVANCY SCORE 78

I just buy Folio 9470m laptop and upgrade it from win 8 to win 10 pro 64 bit Version 1703 built 15063 and i install my Huawawi (E176g) 3G router and when i press connect i recieve the below 633 Error message ,Althougth it working well with other laptops with 64 bit win 10 ,I tried to reinstall the application and modem driver many times ,but problem still exist ....please help

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RELEVANCY SCORE 77.2

We have 2 x Folio 9470m notebook. 1st has 8GB of memory with the upgraded ram using https://www.skhynix.com/eolproducts.view.do?pronm=DDR3+SDRAM&srnm=HMT451S6AFR8A&rk=20&rc=module  The 2nd only has 4Gb of memory and want to upgrade - I found this other memory cheaper - https://www.skhynix.com/eolproducts.view.do?pronm=DDR3+SDRAM&srnm=HMT351S6CFR8C&rk=20&rc=module  My understanding is the main difference is the what I already have is the Low Power (1.35V vs 1.5V). Does anyone know if Folio 9470m will work with this 1.5V version of the memory? Thanks for your help.

A:PC3 vs PC3L memory for Folio 9470m

From the Service Manual: Two customer-accessible/upgradable memory module slots DDR3 PC3-1600-MHz dual channel support Supports 16384-MB of system RAM in the following configurations: ? 16384-MB (8192-MB×2) ? 8192-MB (8192-MB×1 or 4096×2) The specified memory is 1.5 volt. DDR3L will run at either 1.35 or 1.5 volt but I generally avoid mixing voltages. That is why the DDR3L is working for you and I assume you have 2 of the same in the laptop with 8 gigs.  Can you figure out what is in the 4 gig machine now? I would not mix voltages or density...i.e would not have one module with 8 black blocks and one with 4. Try to match the existing 4 gig module is what I am saying...not the exact brand of memory but the characteristics of it. 

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RELEVANCY SCORE 77.2

I have HP Folio 9470m Laptop. though it has SIM slot option beneath the battery compartment i have installed sim in it. But dont how to use the sim option. im using this laptop In pakistan.Kindly confirm that can i use sim option in pakistan. and from where can download its software.though i downloaded the software of Erricson  from Hp.com. but i cant get any option in windows for it.Im using windows 7 professional edition.. Model Type: HP Folio 9470mProduct type: D4D58UC.  

A:HP Folio 9470m SIM card option use

Hi, SIM card alone won't work. You need a WWAN card to go with it. Page #2 and #3 of the following manual will show you which card you need:     HP Folio 9470m Service Guide Regards.

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RELEVANCY SCORE 77.2

hi can someone help me please with bios password for my folio 9470m i cant remember it plzz someone help me 

A:Hp folio 9470m Bios Pass

Hi @ARtan-Krasniqi? Welcome to the HP Support forum. Thank you for posting ! Folio is a lovely business class notebook. Most business class notebooks (including yours, Elitebook and Probook, etc...) have better security than consumer class computers. You will have to contact HP Support for business for assistance on removing the password. Here is how >> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html>> http://www8.hp.com/us/en/contact-hp/business-support.html  HP Business support should be able to send you a customised SMC.bin file and instructions which you can use  to reset the password.  Hope this helps. Let me know if you face any issues.

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RELEVANCY SCORE 77.2

I just recently purchased a Samsung 500GB SSD and I want to add this drive to my existing storage on my HP EliteBook Folio 9470m. The laptop currently has 256GB of SSD stock on it and I'd like to add an additional 500GB. I see that there is a connection that I'm missing. Anyone have the exact part that would service this connection?  Or try this link if pics don't show up  Pictures of what I'm referring to on my notebook  Thank you all!!  

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RELEVANCY SCORE 77.2

HI, I have an EliteBook Folio 9470m running WIN 8.1 Ent 64-bit. I have an issue with the Touchpad not working. I have installed the latest driver (sp66111) from HP Support and as a result only the PointStick and associated buttons work and not the Touchpad. Has anyone experienced this and if so what is the fix please? Incidentally, the Touchpad was working at one stage on this OS and ceased to work afterwards. I have re-stalled the OS from scratch withpout success either. Thanks in advance, Vik

A:Folio 9470m Touchpad Not Working

The touchpad might be turned off.Double tap on left top corner of the touchpad to activate/deactivate the pad.Also goto Control Panel>Mouse>Device Settings> Click on the touchpad/Luxpad>Click settings and check the settings.If this dosnt resolve then reinstall drivers from hp.com or from Recovery Manager.Using Recovery Manager to Restore Software and Drivers:http://support.hp.com/us-en/document/c03430118

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RELEVANCY SCORE 77.2

What's the Max SSD I can upgrade go on HP Elitebook folio 9470m . i7 -3667u, 8gb ram ?

A:Max ssd upgrade for HP Elitebook folio 9470m ?

256Gb is the tested capacity.I would expect it to work with greater capacity though.here are the quickspecs:http://www8.hp.com/h20195/v2/GetPDF.aspx/c04111459.pdf 

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RELEVANCY SCORE 76.4

I bought VGA to HDMI cable to extend my laptop HP Folio9470m but once i extend the screen nothing happen to my TV Why and how to fix this please ? 

A:Extend Screen Not Working Folio 9470m how to fix Please ?

Hello, Please find the link given below this will guide you through. Let me know if any help needed you could also upgrade the Graphic driver and Bios on the unit and have a check. http://support.hp.com/in-en/document/c03504591

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RELEVANCY SCORE 76.4

I bought a new Samsung SSD with self-encrypting capabilities.In the HP Bios/settings, I had the possibility to put a "drive lock" on the disk (I think it's OPAL). I installed an OS, worked for a couple of weeks, everything went fine. During startup, I always had to enter a password to unlock the drive, which is exactly what I wanted. Today, I booted the notebook again, this time I maybe mistyped the password two times, now the drive is locked. I do have the correct password here, but I can't find an option within the BIOS to unlock the drive. No matter where I click within the BIOS, it always tell's me "Drive is Locked". Now, how can I *unlock* the drive when I have the correct password?I tried:  * Security -> DriveLock -> "Set DriveLock Password" -> Error: Drive is Locked  * Security -> DriveLock -> disable "DriveLock password on restart" -> has no effect Help

A:HP Folio 9470m: Drive is Locked - how to unlock?

Answering myself: I don't know it was because of my entering SpareRecovery (and rebooting) or if the Drive Lock expired, but I was able to unlock the drive.

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RELEVANCY SCORE 76.4

Hi, i would like to increase the storage capacity on my laptop, i allready have a 166g ssd in my hp folio 9470m, and i was was wondering if i could add a  hhd drive? im choosing this rather than another ssd because they are more in my price range. If adding a hhd is possible what kind can i use?  would this do? http://www.ebay.co.uk/itm/Hitachi-HGST-500GB-2-5-Inch-7200RPM-SATA-Hard-Drive-Thin-7MM-For-Laptop-PS... Many thanksRowan

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RELEVANCY SCORE 76.4

I am the owner of a used Elitebook Folio 9470m laptop that I procured from my friend. It is very lightweight laptop, and I really love it.Unfortunately, the laptop came with admin password on the BIOS. I already contacted him, and he has no idea what it is. This was his father laptop, and he also has no idea about it. So, I'm left here with this laptop, but no way to tinker around with the BIOS. Obviously this isn't good!All sources lead me to this area where can I contact HP support to try to solve my problem.  I opened up two cases.  First one, case ID 4779632926 and did not get response. Second, 4779725521 and this is response i got. " I  really apologize for the inconvenience, unfortunately we will not be able to support this case."  I tried to reply to this case with subject <4779725521> and then I received message that case is closed. We are sorry, but we were unable to process your request.

The Case with ID "4779725521" is closed or does not exist and cannot be updated. PLS if there is any chance to solve this, let me know.  I can provide any information you need. Thank you.

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RELEVANCY SCORE 76.4

Hi all,  I have a quick question. Recently I bought HP Folio 9470m from my friend. It came with HP original charger 18.5V | 3.5A 65W but when I looked under the battery on my laptop it says 19.5V | 2.31A  I google about replacement charger fo Folio 9470m and there is allot of it with 18.5V | 3.5A 65W.  My question is, how can I be sure tahat this is the right charger? If it is not, can this diference in Voltage damage my laptop?  













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A:Right charger voltage and amperage for HP Folio 9470m

MaxLAB wrote:Hello banhien, thank You for Your fast reply. Product number is: D3Q03AWHi, Thanks. I can see part # from your photo. It is not a right part, no idea what is it:               http://partsurfer.hp.com/Search.aspx?SearchText=608425-002 but this one            http://partsurfer.hp.com/Search.aspx?SearchText=609939-001 is used for more than 200 products and I can't find yours on the list. Regards.

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RELEVANCY SCORE 76.4

I cant Update My Hp Foilio 9470m Bios Driver he ask me to enter the password i try my adminitrator password but its not working my biomatric sensor not working for troubleshooting biomatric sensor i need to update my bios driver but i cant do this without password  is any one there who help me plzz.....

A:Hp Folio 9470m Bios Password Missing

@Us123 For that model you will need to contact HP and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.  http://welcome.hp.com/country/w1/en/contact_us.html When talking to the HP rep ask them to escalate your service request. REO

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RELEVANCY SCORE 76.4

Hi, i have recently bought a 9470m from ebay, i have full acsess to the computer, but when i try and acsess the bios i need a password. After reading some of the other forums i have noticed that is unlikly i can unlock this. I have contacted hp but the method did not work, i was wondeing if any body had had any luck with this area. Many thanksRowan

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