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Desktop Share (remote desktop) software for IT Support.

Q: Desktop Share (remote desktop) software for IT Support.

Welcome Everybody!,We need You're help.From few days we trying to find software what will help us with our IT Support service, but without any positive result.We looking for application what will be suitable for following situation:Client download from our website application.Client run applicationClient (automatically connect to our central server bypassing any firewalls ) get support password id.Client say this password to technician.Out technician start client console, connect to central server, and using password from user take control on his desktop.We can't find any working suitable solution what will use our server and have normal licensing, not by hours or issues.We tried following software but without positive result.http://www.nexusconcepts.com - Looks great, have everything what we want but crash on Vista when opening Windows "run" or "cmd".http://www.uvnc.com/index.html - Don't support encryption and passwords when using "repeater" (middle server between users and technician)http://remotesupportsystem.com - Same like above but paid .http://remotezilla.com - Same like above.http://www.readydesk.com/ - Still based on same solution, no encryption...As You can see, this is very hard mission to find something good.We need this software to run under Windows XP / Vista / (in future) SevenI will be grateful for any suggests from You're side.Regards

RELEVANCY SCORE 200
Preferred Solution: Desktop Share (remote desktop) software for IT Support.

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: Desktop Share (remote desktop) software for IT Support.

hi there!i am a tech support guy in our office. i usually install the tightvnc server on our workstations so that i can control their desktop using the tightvnc viewer. now if you are planning to access your client's computers online, you should know their IPs.i have successfully remote accessed windows xp, ubuntu and vista.hope this helps!

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RELEVANCY SCORE 83.2

My home network:
Windows 7 PC
Windows XP Laptop
Both cable connected to a TalkTalk router with Firewall
Neither PC has a software firewall enabled

I haven't used the laptop for 6 months. I used to be able to do everything I discuss below, the only change in the past 6 months is I have re-installed Windows 7 onto a new SSD.

Yesterday

So, yesterday, from my Windows 7 PC, I:

Could successfully:
Remote desktop into the XP PC within my home network
Ping it using CMD using the XP PC name AND its internal IP address

Could NOT:
See the XP PC on my Windows 7 network map
Access it's shares

I then noticed "File and Printer Sharing for Microsoft Networks" was off on the XP's network adapter. As soon as I turned it on, from my Windows 7 PC, I could successfully:

See it on my Windows 7 network map
Access it's shares

However, since then, the XP machine has installed a lot of updates. I don?t know what ? there were so many I just didn?t check.

Today

Now I find I cannot:
Remote desktop into the XP PC (it says it cannot find the laptop ? the PC name I'm using definitely matches the name as per the "Remote" (desktop) tab on the laptop).
Ping it using CMD using the PC name OR its internal IP address
Can anyone help me to remote desktop into the XP PC again?

Thanks in advance,
Rave

A:Can't remote desktop/ping XP PC, but can access its share folders

Hi Rave79x,

If you can't ping the XP PC, I'd look on any Security or Firewall Software installed.

Can you also provide an ipconfig /all of the XP computer? Here's a Tutorial.

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RELEVANCY SCORE 82

Hi All,
I found interesting and annoying issue. Basically I have 3 PC:
1. problematic Windows XP Professional SP3 (ip: 192.168.0.93)
2. Windows XP Professional SP3 (ip: 192.168.0.94)
3. Ubuntu Server using Samba as file server (ip: 192.168.0.3)

Normally computer 01 able to browse computer 02 and 03; but for the past day I unable to access share folder that computer 02 and 03 created.

from computer 01, I can:
- Ping 02 and 03
- access internet

from computer 02, I can:
- Remote desktop computer 01

but from 01, I can't:
- access share folder of 02 and 03, error: "Windows cannot find "\\comp02". Check the spelling and try again, or try searching for the item by clicking the Start button and clicking Search."
- see 02 and 03 from "My network places > Entire Network > Microsoft Windows Network > Workgroup"

This is what I've checked:
- all computers under same workgroup (which is "Workgroup")
- under same subnet (which is 255.255.255.0)
- Disable all firewall from all computers
- checked that "File and Printer sharing for Microsoft Network" enabled
- even tried to 'repair' the windows XP by putting in the original CD and "reinstall" the XP

My guess:
- could this something to do with particular service that is not running? what would that be?

Please find attached netstat -a result from computer 01

Thank you so much!

A:[SOLVED] Able to Remote Desktop, ping but not reaching share drive

Ah... problem solved...
I tried to "Repair the network connections" but failed at:
- clearing the arp cache
- clearing netbt

So I follow these instructions:
- Clear ARP Cache ==> http://www.manast.com/2007/03/23/rec...ear-arp-cache/
- Clear NETBT ==> http://support.microsoft.com/default...&Product=winxp

Yay!

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RELEVANCY SCORE 82

I have several XP SP3 machines and keep them updated by Windows Update.

I have always been using remote desktop connect and sharing hard drives across them on a LAN, but both of these stopped working a week or so ago.

The Microsoft KB contains an article (kb948496) describing something similar for Windows Server 2003.

Is this same issue known for XP?

Does anybody know a reason why these two services stopped working and, better still, how to get them both working again?

thanks

Ronald

A:[SOLVED] remote desktop connect and share stopped working

Are these computers on a domain or a workgroup? are they connected to the same network?

are any shares on them working? what happens if you try and share a folder? are you sharing folders at a local level with local users or domain users or groups?

as for remote desktop - have you checked ICF and made sure that the remote desktop service is not being blocked? check the user credentials you are using to make sure they still have the connect remotely user rights. Make sure remote desktop is still turned on.

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RELEVANCY SCORE 80.4

I hope I am asking this in the right spot, and I would think that anything is possible, but I always wondered, are infections like viruses, trojans, and malware, contagious via remote desktop support?

A:infections contagious via remote desktop support

Hello sniper -
Is this a "general question", or do you think that you or another person was infected in this manner ?
 
You would be aware that there are "Drive by" infections that can infect you just from a site visit.
These are basically the only ones that I think would be Active in a Remote Support area.
If a computer was "clean" this would never occur over a "secure connection" -
 
Thank You -

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RELEVANCY SCORE 79.6

Hi Everyone,

I am currently providing remote support using TightVNC to a variety of locations. Increasingly I am noticing that the support that I am providing is to individuals with multiple monitor configurations. In almost all cases where more than one monitor is involved I find myself having to do a lot of scrolling inside the TightVNC program window (and TightVNC is not dissimilar to other remote support programs, such as RealVNC and TeamViewer in this regard).

I am considering purchasing an Extreme Definition monitor in the hopes of eliminating the program scrolling that I am experiencing. My first choice is the Dell UltraSharp U2713HM - LED monitor - 27". This specific monitor has a maximum resolution of 2560 x 1440.

I would not like to spend a significant sum of money on an extreme definition monitor only to find that it doesn't solve my specific challenge. For example the remote session may be too hard to read on the screen due to text being very small.

If anybody has any experience with this kind of monitor, and specifically with providing remote support whilst using one of these can you please share.

All comments & opinions are welcome.

Kind Regards,

Davo

A:Considering an Extreme Res Monitor to improve remote desktop support

Would it solve your issue? Might if the dual monitors you are viewing over VNC are not wider then 2560px. You would need dual monitors yourself to fully solve the issue of scrolling. As for the text size...well that will depend on your eye sight and your personal preferences. But yes, the text will be smaller is most cases.

* Is using an Dell UltraSharp U3011, 2560x1600.

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RELEVANCY SCORE 78.8

Hello, 
I have discovered, that Windows 7 Pro doesn't support multiple monitor for remote desktop service, as it is featured only for Windows 7 Ultimate and Enterprise editions. See this article http://windows.microsoft.com/en-US/windows7/Remote-Desktop-Connection-frequently-asked-questions
I wonder, if this feature is now supported in Windows 8 Pro or does Remote Desktop work the same way as in Windows 7 Pro ?
I need to connect to my computer using Remote Desktop Client and use extended desktop on multiple monitors.  However current Windows 7 Pro support only desktop spanning ( /span), which is not that useful.
Thanks for your reply.

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RELEVANCY SCORE 78.8

Hi, can anyone tell me if Windows 7 Home Premium supports remote desktop connections?  In the "compare" list that Microsoft gives comparing all versions of Windows 7 there is no indication that it doesn't.  But in looking at the instructions on
this page:
http://4sysops.com/archives/how-to-setup-remote-desktop-with-windows-7/
On the screenshot under #3 - on my computer the bottom part of that window called REMOTE DESKTOP doesn't show up!  So just wondering if I need a different version.  

A:Does Windows 7 Home Premium Support Remote Desktop Access

All editions of Windows 7 include Remote Desktop Connection.

 

You can use Remote Desktop to initiate a connection from any edition of Windows 7.
You can connect to computers running Windows 7 Professional, Windows 7 Ultimate, or Windows 7 Enterprise.
You can't use Remote Desktop Connection to connect to computers running Windows 7 Starter, Windows 7 Home Basic, or Windows 7 Home Premium.

 
For more information, please refer to this article:

Remote Desktop Connection: frequently asked questionsPlease remember to click ?Mark as Answer? on the post that helps you, and to click ?Unmark as Answer? if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ?

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RELEVANCY SCORE 78.8

I have windows xp home edition on both of my computers, and they do have a remote desktop program, but ive found out that windows xp pro actually has a better version of it that will actually work. I cant get the windows xp home version of it to work. Is there anyone that knows of a free remote desktop program, or if someone would be able to send the windows xp pro version of the remote desktop program.

A:Free Remote Desktop Program, or how to get windows remote desktop to work

XP Home has "Remote Assistance", while XP Pro has both "Remote Desktop", as well as "Remote assistance". You can download from Microsoft, a Remote Desktop "add on" which will enable your computer to become the "client" but not the "server".

can you provide some details about what you've done to get "remote assistance " up and running?

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RELEVANCY SCORE 78

Ok guys, I'm in charge of a small computer lab (32 computers) and I was wondering if there is any possible way I could take control of any one of the computers from my Admin computer...I know there are remote desktop programs that can do this. I've heard of of remote desktop software that also allows you to shut down all of the pcs with a click of a mouse button...is any of this true? Thanks in advance!
 

A:Remote Desktop Software?

Remote Desktop is part of XP

or something like this?

http://secure.logmein.com/dmcq/095i/support.asp

http://www.remotepc.com/overview.htm
 

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RELEVANCY SCORE 78

I would like to run my desktop PC remotely from my laptop. The desktop runs Win 7 Home Premium so does not support the Win 7 Remote Desktop feature. Can someone recommend a 3rd party software package? My laptop runs Win 7 Pro.

Thanks, Bob

A:Remote Desktop Software

Try (free) TeamViewer TeamViewer - Free software downloads and software reviews - CNET Download.com

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RELEVANCY SCORE 78

I am looking for the best remote desktop software for windows. I used logmein free edition however I feel the performance is poor. I used UltraVNC and LiteManager it is very good.
Do you know another one ?

A:Best remote desktop software

Teamviewer is good for me.

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RELEVANCY SCORE 78

hi, new to this forum, im looking for some remote desktop software to help some friends with minor pc problems. My two questions are, which programs are compatible with windows seven and what software can i run from my pc and connect to their's with out them needing the software on their pc, if that is even possible.

Many thanks

Tom

A:Remote desktop Software

  
Quote: Originally Posted by tippee


hi, new to this forum, im looking for some remote desktop software to help so friends with minor pc problems. My two questions are, witch programs are compatible with windows seven and what software can i run from my pc and connect to there's with out them needing the software on there pc, if that is even possible.

Many thanks

Tom


Id highly recomend teamviwer.
TeamViewer Download

You download the Full version and they download the quick support version just underneath.
The quick version only allows some one with the full version(you) to access there computer (with the ID and Passwrod of course) and once it closes it leaves nothing behind except the .exe file and (i think) a log.
Neither of which will be easily available,they will have to be looked for.

Dan

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RELEVANCY SCORE 78

Hi!
Need remote control software for business use, preferably free
I found some of them VNC, RDP, LiteManager

Any other suggestions?
Thank you!
 

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RELEVANCY SCORE 78

Are there any free (or very affordable) programs or services that allows simple remote desktop control (besides LogMeIn, Remote Desktop or RealVNC)? I'm thinking of running a small tech support biz on the side and I need something that'll help me gain remote access/control of client's computers that's easy for them to setup.

Thanks in advance
 

A:Remote Desktop Software

Most services will charge for commercial use. Be sure to check licensing so you're in compliance.
 

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RELEVANCY SCORE 78

I am looking for the best remote desktop software for windows. I used logmein free edition however I feel the performance is poor. I used UltraVNC and LiteManager it is very good.
Do you know another one ?

A:Best remote desktop software

Teamviewer is good for me.

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RELEVANCY SCORE 78

Hi, I have been looking for some remote destop software that will blank the screen of the customers computer, obviously I dont them to see what I'm doing.

Has anyone got any suggestions please?
Thank You in advance.

Nigel.
 

A:remote desktop software

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RELEVANCY SCORE 78

hey guys,im looking for some software to remote desktop to my other pc from my laptop. im currently using logmein free, whichs works great, i like the features such as being able to change resolution to match the host pc. the only draw back is that it runs through the internet, and so its a bit slow and laggy, but also it will no doubt use up my internet allowance from my ISP.so is there any other software that works like logmein, but is designed to work over a lan (wirelessly). at work we use the xp pro remote desktop, but unfortunately i dont have xp pro on these machines.free would be an advantage too ;)cheers, deanEdit: Moved topic from XP to the more appropriate forum. ~ Animal

A:remote desktop software

have you tried VNC......here's a link to the free version.....it basically works the same as RDP....http://www.realvnc.com/products/free/4.1/index.html

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RELEVANCY SCORE 77.2

Hiya

The downloadable Remote Desktop Web Connection ActiveX control provides most of the same functionality as the full Remote Desktop Connection software; however, the Remote Desktop Web Connection is designed to deliver this functionality over the Web. The Web package Setup program installs the downloadable ActiveX control and sample Web page on a server running Internet Information Services (IIS) 4.0 or later

System Requirements
This package may be applied to the following:

All Windows 2000 platforms
Windows NT® Server 4.0
Windows NT Server 4.0 Enterprise Edition
Windows NT Server 4.0 Terminal Server Edition
Important: The Remote Desktop Web Connection download package must be installed on a computer running Internet Information Services (IIS) version 4.0 or later. This dependency applies to the Web server only. Users can download the control and view the Web pages from any supported Web browser (Windows 32-bit versions of Internet Explorer 5.x or higher).

http://www.microsoft.com/windowsxp/...aseID=41821&area=search&ordinal=9&redirect=no

Regards

eddie
 

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RELEVANCY SCORE 77.2

All,

Can you suggest a good software (preferably freeware) that I can use to
remote desktop into a clients machine and provide technical help.

This site is great for most people for tech support but there's a lot more of that aren't tech savvy or confident enough to understand some of the responses.
 

A:Software for remote desktop control

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RELEVANCY SCORE 77.2

Does anybody have any good recommendations for some software that will allow me to actually view other user's screens on my domain and make changes and fix problems on their computer? Many times I have users calling in with problems that could easily be solved over the phone but they lack the technical experience to follow the directions. If I could just remote to their system and see the screen this would be so much easier.

Thanks for your help!
 

A:Solved: Remote Desktop Software

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RELEVANCY SCORE 77.2

I have a client who whats to use a remote desktop software, they are not connected to a network so Microsoft's Program I don't think will work. There are several free services out there...
Logmein.com for instance and several monthly fee biased services.
I cannot find any reviews or recommendations so I would be open to your insight.

Thank you

JD
 

A:Remote Desktop Software Advice

Hi ddonnelly2. I do not understand how you can remotely communicate without a network connection so I'm not sure if this link will be any good to you.
http://www.tightvnc.com/
 

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RELEVANCY SCORE 77.2

Hello,
I search a free remote-desktop software to control 2-3 pcs (on Windows).
I need it for personal use only. So I need a maximum of options but I don't need a simple program.
I don't need a tool like teamviewer because it need a password (so a preson is needed to give the password).
Thanks.
 

A:A free remote desktop software

Have you tried out AnyDesk?

AnyDesk - The World's Fastest Remote Desktop Application
 

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RELEVANCY SCORE 77.2

I've been using Gotomypc and Logmein and once in awhile Teamviewer over the years. Gotmypc just doubled their annual price - ack! They did offer me a discount bringing it back down to $20 a month but still.... It's causing me to look at my alternatives.

I've read about Supremo but when I look for user reviews, they seem kind of skimpy. I'd like to hear your experiences with this or other remote desktop software.

I would be connecting mostly with Windows 10 and Windows 7 Pro environments, occasionally Android. I do need to be able to print remotely and transfer files. I also need good security.

Thanks for your input.

Carla
 

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RELEVANCY SCORE 77.2

if i connect to my server 2008 via remote desktop how do I use a program install file on my server to install program back to my computer?
 

A:Remote Desktop Software Install

You either copy the file to your computer or hopefully you have a mapped network drive to that server where the install file is.
 

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RELEVANCY SCORE 76.8

Hi all,
I am trying to connect to a remote server but all I get is the error that the Remote Desktop Gateway is not available. I have tried accessing the same remote server from another PC (windows 8.1) and it is working.
I tried connecting to other remote server and get same error. I have not usde remote desktop before until now.
It seems only this particular laptop is having this problem.

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RELEVANCY SCORE 76.8

Hi guys,

i have a question about remote connection, but i don't know exactly what kind of solution i'm looking for...

i have a desktop with quad-cpu and much bigger memory, and i have another laptop which is old and slow. My thinking is to make a server on the desktop, so that the laptop could share the cpu time and memory from desktop.

That is to say: there could be two persons in front of both computers, they log in using own username and they should not interrupt each others work, but all the programs should run on the desktop computer.

So Remote Desktop, VNC or TeamViewer etc. don't really match my needs...

I don't really know what we call this technology, but i know that citrix have this kind of business solution, what i wanna know is if there are any usable free or inexpensive solutions for personal/non-commercial use?

Thanks a lot!

Btw., my desktop is running Windows 7 Pro 64bit and Laptop is running Windows XP Pro 32bit.

A:Which Solution: Remote Desktop? Virtual Desktop? Remote Terminal?

There may be alternatives to Citrix, but the concept is basically to access a remote desktop on server where you run applications installed on server. If the performance is adequate you will gain in bandwidth and licensing costs, but the scenario you describe implies that the laptop should somehow share the resources of the server, physically(?)...

I am currently unaware of any inexpensive "citrix" solutions but I would think that is what you are after. Logging on the server, starting an app on server, but managing it on the laptop.

Have you looked in to a HDD and RAM upgrade of the Laptop?

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RELEVANCY SCORE 76.4

Once I install this on my Win2k machine, I'll be able to connect to WinXP machines but can WinXP machines connect to the Win2k machine ?
 

A:Solved: Remote Desktop Connection Software

You can only connect to Windows XP Pro machines! If you want to remote control other Windows Computers I sugguest use a VNC application. I recommend using UltraVNC
 

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RELEVANCY SCORE 76.4

I'm looking for compatible software that would be extremely user-friendly for someone who is computer illiterate. I'm trying to connect to a friend's desktop to help them with some Windows 7 issues, but they can't seem to follow directions too well and they live a few states away.

I'm not even sure if it exists, but the program would ideally install on their computer and mine and make it very simple to remotely connect to them.

Thanks in advance. I'm currently using Win7 Ultimate 64 bit and they're using Win7 Home Premium 32 bit.

A:Remote desktop connection software or Win7

  
Quote: Originally Posted by Mboose


I'm looking for compatible software that would be extremely user-friendly for someone who is computer illiterate. I'm trying to connect to a friend's desktop to help them with some Windows 7 issues, but they can't seem to follow directions too well and they live a few states away.

I'm not even sure if it exists, but the program would ideally install on their computer and mine and make it very simple to remotely connect to them.

Thanks in advance. I'm currently using Win7 Ultimate 64 bit and they're using Win7 Home Premium 32 bit.


MB

It exists, I use it all the time, and is called Teamviewer. Easy to install, easy to use and is rock solid.

Hope this helps
Ken J

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RELEVANCY SCORE 76.4

The following image shows the error I get using Windows' efforts for remote access
trying to access Windows 8 (version 6.2.9200) from Win 7 Home Premium SP1 (version 6.1.7601)

So I'm now looking for something that works ! Any suggestions ?

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RELEVANCY SCORE 75.6

Hey guys

I use Logmein, and PC Anywhere remote software for remoting my PCs between 2 homes. But I find them too slow when remoting software that has moderate graphics load.

I want to establish a connection between my 2 sites (London and Devon) that will give me the fastest remote access, and I dont care about what it cost as long as its not ridiculous!

If it helps to buy 2 routers with built in VPN capabilities I will buy them to create a VPN tunnel, if this will improve remote access speeds.

I dont mind paying for the remote software either.

So what would be the best solution - at reasonable cost?

After A little research, I have read that RDP is the quickest for when remoting graphics intensive programs. But these articles were dated a few years, is RDP still the quickest? One of my PC is Windows 7 Home, shall I upgrade it to Professional if I want it to be a RDP host? Or is their seperate RDP software available that I can install instead of forking out ?100 for Windows 7 Professional upgrade? If using RDP on Windows 7 Prof is the fastest then I will buy the upgrade.

And if creating the VPN tunnel will improve speeds further, then I pose that as another question in the Network threads

Cheers

A:What is the fastest remote desktop software for graphics work?

It seems, the graphics card of the host plays a part in speed of graphics refresh during remote sessions. Something to do with rasterizing. The pc host had on board graphics and scores just 3.4 in the Windows Experience index performance guage in Windows 7. So perhaps I need to also buy a dedicated graphics card.

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RELEVANCY SCORE 75.6

Hey guys

I use Logmein, and PC Anywhere remote software for remoting my PCs between 2 homes. But I find them too slow when remoting software that has moderate graphics load.

I want to establish a connection between my 2 sites (London and Devon) that will give me the fastest remote access, and I dont care about what it cost as long as its not ridiculous!

If it helps to buy 2 routers with built in VPN capabilities I will buy them to create a VPN tunnel, if this will improve remote access speeds.

I dont mind paying for the remote software either.

So what would be the best solution - at reasonable cost?

After A little research, I have read that RDP is the quickest for when remoting graphics intensive programs. But these articles were dated a few years, is RDP still the quickest? One of my PC is Windows 7 Home, shall I upgrade it to Professional if I want it to be a RDP host? Or is their seperate RDP software available that I can install instead of forking out ?100 for Windows 7 Professional upgrade? If using RDP on Windows 7 Prof is the fastest then I will buy the upgrade.

And if creating the VPN tunnel will improve speeds further, then I pose that as another question in the Network threads

Cheers

A:What is the fastest remote desktop software for graphics work?

It seems, the graphics card of the host plays a part in speed of graphics refresh during remote sessions. Something to do with rasterizing. The pc host had on board graphics and scores just 3.4 in the Windows Experience index performance guage in Windows 7. So perhaps I need to also buy a dedicated graphics card.

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RELEVANCY SCORE 74

I have been looking at this free remote desktop program at their web site but their instructions on how to use it are pretty weak.

Anyone that has or is using this program to take control of another persons pc for help with their system - I would sure appreciate it if you could give me some info on how to use it.

PS
I have posted this question in this forum area as I have seen postings or answers to postings with regard to this free remote control desktop software.
 

A:TeamViewer desktop sharing and remote control software info needed

Not sure I can give you anymore information than what the website has to offer. If you can detail what you have tried then maybe we can decipher what you are doing wrong.

Have you tried using Zolved at all. Some people find that easier to use.
 

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RELEVANCY SCORE 74

Hiya

Remote Desktop in Windows XP Professional provides remote access to the desktop of your computer running Windows XP Professional, from a computer at another location. Using Remote Desktop you can, for example, connect to your office computer from home and access all your applications, files, and network resources as though you were in front of your computer at the office.

System Requirements

Supported Operating Systems: Windows 2000, Windows 95, Windows 98, Windows ME, Windows NT, Windows Server 2003, Windows XP
http://www.microsoft.com/downloads/...21-d48d-426e-96c2-08aa2bd23a49&DisplayLang=en

Regards

eddie
 

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RELEVANCY SCORE 73.6

Is there anyway of getting Remote Desktop to work like other remote desktop programs where it doesn't require logging on as the users themselves but to use an admin account to login to the users current active sessions?
Kind regards,
RocknRollTim

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RELEVANCY SCORE 73.6

Ive followed the instructions to a T, & cannot get a remote access connection to my computer using the "Microsoft remote desktop connection" app for iOS. Ive watched youtube videos and followed other directions only to no avail. When I signed up for internet & installed the modem/router(s), the first thing i did was alter my routers default wireless gateway from a 192.168.x.x to my own gateway for security reasons. I also changed the default web interface login credentials. So i am familiar with the web UI of routers & I have spent many hours looking up most of the options that can be configured in the web UI of the many routers I have used & I dont think it has to do with the web UI, I think its something that involves my PC settings. I have another remote desktop app that flawlessly connects to my PC & is extremely fluid in its access, but its a third party app on an inactive andriod device. I'd really like to use the "official" Microsoft remote desktop connection app on my active iOS device &, just as important, know & understand what is preventing access to my computer with this app. I also use the "mobile mouse" app as a remote mouse & keyboard for my computer & its on my active iOS device. So any help is much appreciated

A:remote desktop connect issue via MS remote desktop app

You have to be able to open the ports for RDP on your router/gateway, along with if you have a Dynamic IP that may change, have to use a Dynamic DNS option like OpenDNS. You would really be better off using Teamviewer.

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RELEVANCY SCORE 73.2

Hi ladies and gentleman!

I am searching for reliable, secure, and fast Remote Support Package and/or Remote Administration Software on the enterprise level.

I know about RealVNC, TightVNC, Windows Built-in Remote Support, but I’m looking for something “more” reliable, with less user interaction & knowledge required.

Anyone on here know of any out on the market? I’d appreciate any links or information that you could provide.

It would be great if someone has actually tested or used some of the software & could recommend it, but even if you haven’t used them any type of reference would be greatly appreciated.

Thanks & have a wonderful day!

Shane

PS: I did a search, but I kept ending up in the malware & virus removal section.
 

A:Solved: Remote Admin Software or Remote Support Software

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RELEVANCY SCORE 72.8

Since I upgraded to Windows 8, I am no longer able to save individual Remote Desktop Connection files as .rdp files. I am talking about the traditional Remote Desktop Connection application on the Desktop that was in previous Windows versions, not the
Remote Desktop App from the Windows 8 store.
When I try to click on the Save button I get "An error occurred while saving to file"
When I try to click on the Save As button I get "Unable to open connection file" with the file address being where I tried to save it with the file name at the end.
Also when I upgraded to Windows 8, my .rdp files disappeared from my Documents folder.
 I need to create different .rdp files for different programs that my employees get into on my server. Now I have to hand type all the info each time into the Programs tap on the Remote Desktop Connection window, because I can't save to an
.rdp file.
 I like the Remote Desktop App from the Windows store but it won't let me designate specific programs to use using standard dos notation (ie c:\program files\ etc..). It just goes to my server desktop.
 I want to promote Windows 8 to my employees but I need either .rdp files for the traditional Remote Desktop Connection or the ability to open specific programs using dos notation in the Windows Store Remote Desktop App.

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RELEVANCY SCORE 72.4

I recently setup a new Windows 7 machine (brand new Skylake build) and swapped the displays from my old machine to the new machine, and started working on the old machine via RDP as I migrate things slowly.
What I found by trial and error is that usually within 20 minutes of using Remote Desktop from the new machine, I would get the Aero Performance warning. I see dwm.exe consuming 100% CPU of a single core. This boggled me because I have a fast machine, with
an ASUS GTX 580 Matrix GPU (nVidia) that performs very well. I am using the latest Geforce drivers.
Once it happens, dragging Windows is a very hitchy experience. Nothing works to recover. If I start the Desktop Window Manager service, it'll go immediately to a high CPU state. I have to reboot to clear it up. If I dont use RDP, it never happens, but within
minutes of opening the RDP session, there it goes again. I can stop the Desktop Window Manager Session Manager service to workaround the problem.
One more symptom. Once, before rebooting, I decided to uninstall the nVidia drivers and try reinstalling them. The installer complained that no compatible display adapter was found. I had to reboot in order to reinstall them. This almost sounds like a flaky
driver or GPU, but this GPU worked fine for the past couple of years in another box (though that doesn't mean it didn't go bad since).

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RELEVANCY SCORE 72

Okay I have seen some machines where when you remote desktop into them from a single screen machine to a dual screen machine it will shuffle over all apps to the primary screen and you can keep working. I have seen others that will have dual screens and it will leave the app open on the toolbar but you can't get to it because it is on the 2nd screen and htings don't get shuffled over. Now I have a 3rd type of behavior and I need to figure out why PCs are not all behaving the same.

This new symptom is connecting into a Vista machine that has 2 screens. All the apps themseleves stay on the screen they were left on but the sidebar does squish to the First screen.

Some machines -
Dual screen app 1 on screen 1 and app 2 on screen 2
Remote desktop with single screen both apps show on screen 1.

Other machines -
Dual screen app 1 on screen 1 and app 2 on screen 2
Remote desktop with single screen show app on screen 1 and app 2 shows in toolbar but you have to close it and reopen it to get it on screen 1.

New symptom Vista machines -
Dual screen app 1 on screen 1 and app 2 on screen 2
Remote desktop with single screen show app on screen 1 and app 2 shows in toolbar but you have to close it and reopen it to get it on screen 1 but sidebar.exe shuffles to screen 1.

Ultimately I would like them all to behave like the top option but I don't know where you force this behavior.
 

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RELEVANCY SCORE 72

Hi;

I have Windows10 in my Laptop. I have a problem that whenever someone connects with my system via Remote Desktop, after that, the Desktop Icons dis-arrange i.e all the icons mixes with each other. Kindly guide how do i stop this.
 

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RELEVANCY SCORE 72

Hi,
 
My desktop computer is connected with my wifi router through an Ethernet cable. And my android device is accessing Internet from the same wifi. In this scenario, using Microsoft Remote
Desktop android app, I can access my desktop computer on my android device.
 
As DHCP is enabled in my router and my router gets different ip addresses. Using
https://www.whatismyip.com/, I checked actual public IP. It also changes.
 
Using Microsoft Remote Desktop android app,

Can I access my Desktop Computer through WAN or Internet outside my network?Can I do Wake on WAN or Internet outside my network?
 
Please guide me. What steps are required?
 
Regards
InTech

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RELEVANCY SCORE 70.8

Is there any remote support software that can power on a remote workstation that is powered off?

A:Can Any Remote Support Software Power On A Remote Workstation

AS far as I know there is no software to power up a remote workstation that is not on. I could be wrong though it has been known to happen ... once .... I think or was I mistaken?

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RELEVANCY SCORE 70.4

I have a desktop HP (windows 7) and a new macbook pro 15 on which i am running both mac os x and windows 7. I can connect from my desktop to my laptop using remote desktop connection but not the other way around. I have a network set up and can see the computers are connected. I opened port 3389, enabled remote access on both machines, turned off firewall, avg, everything but nothing works. Whenever i try to connect it says initiating remote connection for a while then says 1) remote access is to the server is not enabled 2) the remote computer is turned off, 3) the remote computer is not available on the network. Btw both machines have Win 7 Ultimate. Any suggestions would be appreciated.

A:Remote desktop wont connect to desktop.

I would try downloading this application and see if you still have the same problems.

Connect Across Platforms with Remote Desktop Connection | Mactopia

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RELEVANCY SCORE 70.4

Hi. I'm a Windows 8 newbie, so go easy on me .

I'm trying to RDP from my new Windows 8 laptop to an XP desktop, both of which are on my home network. When I try, I get the below error...

Remote Desktop can't connect to the remote computer for one of these reasons:

1) Remote access to the server is not enabled
2) The remote computer is turned off
3) The remote computer is not available on the network

As best as I can tell, none of the conditions above is true. Here is what I have looked at so far...

- On the XP machine, in System settings / Remote, "Allow users to connect to this system" is Checked. I have successfully RDP'd to this machine in the past, but this is the first time I've tried from the Windows 8 machine.

- From the Windows 8 machine, I can ping the XP machine, and I can access a shared drive on the XP machine. In fact, I've been moving files between the XP machine and the Windows 8 machine, in both directions, all day.

- Just to eliminate another potential issue, I have set the username and password on the Windows 8 machine to match that on the XP machine.

Incidentally, XP machine is running XP Pro, 2002, SP3.

Thanx in advance for any suggestions to diagnose and resolve this.

feenyman99

A:Cannot Remote Desktop FROM Windows 8 laptop to XP desktop

Kari explains about the tricks and problems associated with remote desktop. > problems connecting to the Win 8 laptop from Win 7

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RELEVANCY SCORE 70.4

Hello,

I'm not sure if I'm putting this in the right forum. Here is what I need help on if it can be done. After using remote desktop you either click logoff or disconnect. When you select logoff the xp client I believe is at the Ctrl, Alt, Del screen. If you select disconnect I believe it's at the screen that says your computer is locked press Ctrl, Alt, Del to unlock. Is there a way maybe using a group policy to actually just release the desktop so it's not locked or logged off? Any help would be greatly appreciated.

Thanks,
Tony
 

A:Solved: Release desktop after using Remote Desktop?

Not sure, I'll look into it, in the meantine see if running this does the trick run at the command line on the remote computer, th

tscon.exe 0 /dest:console

or

%windir%\System32\tscon.exe 0 /dest:console

If so, maybe batch file or VBScript it
 

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